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MyTSA App Complaints & User Negative Comments 2024
MyTSA app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyTSA? Can you share your negative thoughts about mytsa?
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MyTSA for Negative User Reviews
✓ No numbersThis app would be useful if it provided actual wait times. Instead it graphically tells what the wait is compared to “peak” with no numbers. Might be useful for a local with a lot of experience with their home airport, but not anyone else..Version: 3.5.1
✓ Can’t change default airportThis seems like it can be useful, but I can’t find a way to remove the default closest airport, which I never use, or at least drop it below the ones I actually fly from. The what can I bring list is helpful; there are things there I wouldn’t even have thought to ask about. I’ll revisit this after my holiday travels and adjust the rating if appropriate. Three stars for now, meaning average..Version: 3.5.1
✓ Wait times non existentThe option to input wait times never shows up even when I’m standing in the TSA line. Always says less than 5 minutes even if the line is snaking around. Also never reports accurate location of the open lanes. I’ve walked to one terminal only to see the TSA line closed..Version: 3.6.2
✓ MyTSA looks good at first glance.I see several problems. The mayor problem is that this app is only good for application. Not to be used at the airport. It lacks a way to input your personal information. Get that part fixed or show me how to do that so I can have it alll handy when going thru the airport. I rated this as 3 stars, get some of this fixed and I will review it again and raise my rate of the app..Version: 3.3.4
✓ This hasn’t really helped me yetAs an executive platinum on American I fly several times a week. So far this has been relatively unhelpful. How do I input the wait times for my fellow travelers? Maybe if we have more people using it, it will be more beneficial..Version: 3.4.2
✓ This was a good app at one pointI downloaded this app years ago. Initially it was a fantastic app and I used it all the time. Then as I have upcoming trips and I need to used this app...there is an error on everything from choosing my airport to what can I bring. Clearly I am not the only person who is experiencing this issue and it needs to be fixed..Version: 3.4.1
✓ I’m not a tester, but it seems there are some bugs in the appOver all, I would recommend the app. Currently there are some bugs that do need addressed. Example: if you go to the tab for ask TSA on the iPad, if you click on the tsa website. The app crashes. On a cellphone it goes to the website. That is just one example. To me not being able to access what you need could be a problem. That is why I give 3 stars..Version: 4.1.3
✓ Decent app, missing a few thingsThis is a decent overall app, but there a few items that need polishing. One thing I wish they would address is leaving the TSA Pre-Check gates and times up 24x7. Simply listing hours of service, rather than not showing up at all, would be more helpful!.Version: 3.5.1
✓ Birth CertificatesThe setting up of the appointment was nice and smooth, however I fail to understand the statement of “your birth certificate is to old” which was the answer I received at my appointment to finish the application. This make no sense that an original birth certificate is NOT excepted. Please fix your system it’s a little broken..Version: 3.5.1
✓ Valuable for one featureI downloaded this for the TSA wait times, which sadly are not useful, at least for my home airport since it relies on user uploads (often days ago). If this gets tied into a live data feed this will become a great feature. But still very useful due to general airport status, including a map display. Let's you quickly see where delays are occurring. UPDATE: this feature was dropped in the latest update. (Or at least I can't find it). Changing my rating to one star..Version: 3.3.3
✓ All I wanted was security wait times...Hey thanks for making me download this mediocre app to get information that should be easily made available on your website! It’s way nicer to have to open YET another app just to get what seems to be no more than crappy crowd sourced time estimates for security line wait times. Strong work..Version: 3.6.1
✓ RubbishDoesn’t even give you live queue times. No ability to complain. TSA are the disgrace of the US. The worst immigration and customs service in the world including developing countries..Version: 3.6.1
✓ Dire!New levels of suckage. Update doesn't help much; app opens sometimes now but still crashes very soon afterwards. I hope you put more effort into keeping us safe in the sky :-@.Version: 1.4
✓ Could be goodNot being able to select airport and having to use location services ruins the app. And this even before getting to information it provides which may be inadequate/inaccurate as others say..Version: 3.6.1
✓ App keeps always Crashing on launch in my iPhone 7App always keeps to crash on launch itself & unable to get in. Worst experience..!.Version: 3.6.1
✓ Needs more current informationI am hearing that there will be limits on powders starting in the next few days. It would be nice (competent) if that information was included in the app. Why can I only get this information from magazines? Shouldn’t I be able to get it directly from the TSA?.Version: 3.4.1
✓ Piece of Crap!!App just crashes. Not worth your time to download even for free!.Version: 2.1.1
✓ Crashes when I enable Location ServicesAs soon as I turn location off its fine, but useless!.Version: 3.6.2
✓ My Airports function frozenThis app is most valuable in getting current info on specific airports. But in the current version 3.6.2, this function is frozen. So, it is basically worthless for me until they fix this problem..Version: 3.6.2
✓ What does it do?I’m happy that TSA decided to make an app, assuming the purpose is to reduce frustration. But what I see instead is an app that tells me little more than I already know. Not sure why I should keep this app on my phone if it does no work that it could use when traveling..Version: 3.5.1
✓ Not able to search airportsLooks like some helpful stuff in this app, however the airport add function is either not working or non-existent. This app defaults to an airport I do not use, and despite Following instructions within the app to ‘choose star to add’ it does nothing. Hope this is fixed or added soon. Others have mentioned the same issue, btw..Version: 3.6.1
✓ Inaccurate wait timesWas flying out of atlanta and the wait times are not accurate. I would not rely on this app for wait times! from my experience it seems that the individual airport website may have more real time information. i almost missed my flight, since the wait was around an hour, and showed 15-30 min on the app!.Version: 4.1.2
✓ UselessBasically useless as it will only say 31+ if waiting is more that 31 minutes. What is the point since you don’t know if waiting is 31 minutes or 2 hours?.Version: 2.1.2
✓ Good app, but...Airports aren't updated that often. Loaded up this morning and Sea-Tac still showed the last update from last night. Best to phone or check the Internet on wait times. Don't rely on this app for accuracy..Version: 0
✓ CrashingI opened the app earlier and the interface looked good, but now it appears to be crashing. Is this a temporary issue? I would like to see it work more frequently and during peak travel times..Version: 3.3.4
✓ Find something else...Wait times are based on what users upload, doesn’t have historical data available(so accuracy can be not great) The what can I bring section tells you to review the “What can I bring” document but doesn’t provide a link. It lets you apply for pre check within the app, that is about the only useful feature. I thought apple banned apps that were just bad containers for websites..Version: 3.4.1
✓ Doesn’t do muchI had hoped this would be much more helpful; however it just doesn’t help much. It doesn’t tell you which security line at the airport is the fastest. It shows you a graph of relative wait times at the airport. However there is no scale on the graph, so you can’t tell if the longest wait time is a few minutes or a couple of hours. And as mentioned before, it doesn’t break this info out by the different security lines in an airport. It does show you what items are allowed / prohibited in your carry-on. However, I don’t see this as a big selling point..Version: 3.5.1
✓ App crashes when you open itCant even get into the app because it keeps crashing!!.Version: 3.6.2
✓ Never Accurate!During this time of COVID air travel, many of the TSA Pre lines are shut down due to lack of volume. The my TSA app, however, consistently shows these lanes open even though week after week they are closed and have been for months now. The app is worthless for actually showing your true status..Version: 3.9.1
✓ Thought it'd be better for checking security linesSeems to rely on people uploading their wait times in security lines to give wait estimates. That's not a good model. A) folks not great at guessing wait times, B) I know I'm usually more focused on getting my shoes and belt back on than updating the TSA app with an accurate assessment of my wait time. Does TSA not track this? Why can't that info be made more accessible? I would think it'd make their job easier by giving people option to choose least busy security checkpoint, spreading things around more efficiently..Version: 3.3.4
✓ Doesn’t work everywhere...Not worth the download... does not work in Canada ..Version: 3.8.1
✓ 👎What a terrible app! It crashes on start up every time!.Version: 1.2.3
✓ Inaccurate information makes it worse than uselessShows generic wait times for security check (I.e. 5 minutes for TSA-pre and 25 minutes for regular)… got to my flight at EWR and found TSA-pre CLOSED, and a 55 minute wait time for regular. Numerous people freaking out about possibly missing their flight. Better to delete the app and just arrive 2 hours early like 2019..Version: 4.1.1
✓ Free? Still not worth the time or the moneyThis app has is sorry excuse to justify the $85 fee for “tsa precheck”. Save yourself the heartache of learning a new app interface and download something not government endorsed. -and no, I’m not a antigovernment liberal. I’m anti-TSA. The same the agency that fails 10/10 inspections and tests. Hell, even the weathermen are right half the time. TSA, the illusion of security and wasted time for the 99%..Version: 3.3.4
✓ Smart idea that's not helpfulWhy does TSA think that having the security wait times for the entire airport makes sense when it varies terminal by terminal? You're better going to the websites that have figured all this out way better and way more effectively than this app. The first time I used it, the prediction was so off I deleted it right off my phone..Version: 4.1
✓ Keeps crashingEver since the last update it keeps crashing everytime I try open the app its doing my head in :(.Version: 1.2.5
✓ Not accurate timesI use Atlanta all the time and it still shows busy times being under 15 minutes. 8:20 on a Friday it took almost 40 minutes to get through standard lines. If you know Atlanta, they had us lined up down the hallways between the elevators! I’ve seen no way to leave notice on the app it’s self. It would be nice if the app was in real time. This isn’t the pandemic anymore, people are flying. Let’s get accurate times on the app.Version: 4.0.1
✓ Consistently inaccurate wait times for some airportsBeware!! It showed DIA wait times as being “15-30 mins” two different times several weeks apart. In reality, the wait was about an hour each time. I don’t trust this app at all. Shame on you, TSA, for providing wildly inaccurate info..Version: 4.1
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