Vestiaire Collective Negative Reviews

Vestiaire Collective App Complaints & User Negative Comments 2024

Vestiaire Collective app received 185 complaints, negative comments and reviews by users. Have you ever had a bad experience using Vestiaire Collective? Can you share your negative thoughts about vestiaire collective?

Vestiaire Collective for Negative User Reviews

✓ Poor customer serviceThe worst app I’ve ever used. If I could give it zero stars I would. Had a customer service issue where the support worker had no clue how to answer my questions. Instead of finding the correct answer to my questions they spun themselves into a web of lies which further confused me. I sent an enquiry about this interaction days ago and still have not been afforded the grace of a response. Their UX is terrible and makes logging into the site extremely difficult. I promptly took down my listing (which was a most loved item) as I would not allow myself to give this awful app and cut. Save yourself the hassle and exorbitant fees and do not use it..Stas304Version: 5.80.0

✓ Love this site 10/10 recommend just don’t updateThey have taken away the ability to filter your wish list and favourited results which is really frustrating as I have 2000 favourited items currently, which I watch till they get to a price im happy to buy them for. now I have no way of easily checking on them without searching for each individual items through the general search bar..PETA182Version: 5.38.1

✓ Great Idea but execution is poorI bought many items once but more than 50% weren’t actually available, although I was refunded the payment it took a couple of weeks. Why would there be items for sale if they aren’t available? I’ve sold a few items and shipping was fine with dhl but recently 3 parcels were rejected, 2 x ups and 1 x dhl, all because the codes were not recognised at drop off. No customer support, I resolved it myself by having the same parcels picked up, codes worked fine via this route, all in inefficient and time consuming . I recently sent an item that was heavily reduced, I can still the same item sold by other sellers at a much higher price. The item had a slight damage, I hadn’t seen it, genuinely, instantly I was knocked off a star..RosenRoseVersion: 5.46.1

✓ Pros and ConsI have been buying and selling on Vestiaire for years and whilst I love the site, they have a lot of work to do as the experience is too inconsistent and does not meet my expectations of a premium luxury brand: Pros 1)Great selection of items 2)Easy to place orders 3) Easy to receive payment (through PayPal) Cons 1) App is full of glitches and the customer service team simply ignore any requests for help - example, I have an item that I sold a year ago still sitting in my ‘awaiting receipt’... I have emailed about 5 times and each time the response is irrelevant to the issue. They don’t know how to fix it and simply don’t care. 2) Customer service is very poor - if something goes wrong in the process, they are very rude and the onus is on you to resolve even when they admit it is their fault. 3) Comments are moderated so they remove anything they don’t want to hear - address customer issues and they wouldn’t have to vent! 4) I have seen many counterfeit items for sale 5) Inaccurate listings e.g listing says Gucci bag but the picture is a Prada bag..Msrenee40Version: 5.3.1

✓ Terrible selling companyProvided proof of buying of an item and when it was sold, the authentication team have regarded as an item that is “unable to be verified its authenticity” and I have the pay an extra €15 for MY OWN item to be shipped back to me just because it “failed” the authentication process. In addition to this horrible doing, postage are as much as $40-60 even when in the same country and additional authentication check price. So much fees that you might missed. Horrible selling company..Emmeyyard12Version: 5.70.0

✓ Needs work. authentication fee of $15 on all items to make extra money.I am both a buyer and seller on the app. Vestiaire has lots of potential but they still have lots of work to do. For example, they won’t let you submit professional pictures that you edit yourself. I’ve had many photos taken down for them saying it was taken from online when in fact I took the picture and edited it. Whoever is in charge of cropping and editing the photos after you submit fired. They look horrible. Another thing is only select items are available for international shipping. I tried to buy sunglasses from a seller and Italy and they said they would ship to me. However it is not allowed by Vestiaire. All Vestiaire said is we are working on it. This is not appealing to customers. Your hurting yourself and losing money. Get together with your operations director and figure it out..DvspsxVersion: 5.122.0

✓ How is this app so bad….I deleted this app 6 months ago because of how frustrating it is to use and more importantly I do not trust selling on this site.. Tradsey now converting with this garbage company forces sellers to transfer listings. Re download and shocker it’s still awful.. can’t login, can’t reset password can’t do anything without getting error codes. Make a new profile on the website then log in on the app which still had glitches just to find out you still can’t upload photos 🤣 like what?… choose upload photos and you get the last photo in your album and that is it.. same as 6 months ago. Clearly it is not well maintained or developed. Try using your own app and see how easy it is!! Took me 20 minutes to post ONE listing on their website… not seamless not user friendly. curtsey and mercari way better……….. DEVELOPERS- how am I supposed to list an item when the picture function does not work! One large photo shows up… and you have no help or contact area! Took 30 minutes to list one item on the website which was refuse with ZERO EXPLANATION (check email well I checked and there is nothing) same item I have listed on Tradsey so why would it be refused… Why is everything so difficult with no help options!? website and no better! Can only upload 1 photo at a time… dumb and takes forever! The most frustrating selling app/site! Get it together!!!.Pokemasterofalltime124Version: 5.98.1

✓ Rip-off prefer the real realWhat a sketchy, sketchy SKETCHY business. All sorts of hidden fees added at the checkout RIGHT before you pay. A ‘fee’ for authentication. Insanely high duty charges - the most I’ve ever seen charged. High shipping costs. NO OPTION TO PAY one shipping shipping charge for multiple items. I had a # of items in my cart and at checkout I had a bunch of separate $30+ shipping charges bc the items were from different sellers. Rip off. I tried to purchase an item for sale at $40. There was over $65 in shipping and extra charges added at checkout. Not worth it. So many better sites to buy consigned designer. Beware of this one. Ridiculous charges..KB81C19Version: 5.52.1

✓ BE VERY CAREFUL!!Due to the company holding items of mine (even though I can prove they are authentic purchased directly from Australia luxury powerhouse) they received my item “to their holding facilities” cancelled my sale saying my item was not authenticated and now demanding that I pay for them to be shipped back to me .. even though I have full receipts from purchase, the item is brand new! I have now lost all confidence in this business as a consumer. I’d never now trust to sell my items that are thousands of dollars. All my items that were for sale are now removed and deleting the app..NYC JKjVersion: 5.144.0

✓ Disappointed!Was using and loving this site but received a request to change password. Tried to change password and it would not let me do so, then because it would not let me change it my only option was to deactivate thinking I would sign back up..., now I cannot get in at all. I get an error message. There are no contacts listed for helping you with app problems.... Bad business when you cant contact anyone to get issues fixed with an app. I was notified today that issues were resolved and can now log back into this app. I still cannot get back in and cannot get anyone to contact me to help resolve this issue! In the message they said I could contact them with a live chat, I tried this and a “robot” said it couldn’t help with this....I am SO frustrated!! Worst app EVER for trying to get a real person to help fix..TrubluyveVersion: 5.43.0

✓ I tried, couldn’t do it.The absolute worst selling platform I have used in over 10 years of selling. The app is set up extremely poorly and support channels are typically unhelpful. Lots of scam / bot messages and after waiting a week they can randomly cancel your sales due to reasons they can’t explain! “The item didn’t meet our standards”… alright..TttttttytttttttttttttVersion: 5.150.0

✓ Seems to lack vetting of sellers and support is slowI bought a pair of shoes almost a month ago and I still haven’t got them (the delivery was supposed to take 5 days). Contacted the support multiple times, they reply and are generally nice, but quite slow in taking action in general. Think this is also due to the fact that every time you contact support via chat you speak with a different operator. I was told by operator A that they would open an investigation and I guess the info did not pass on to operator B, which then took over my case, thus wasting another week before realizing they had to open the above-mentioned investigation (and I was asked to submit the same supporting documents twice). So, on top of being probably scammed by the seller (please VC vet them properly), I’m also a bit frustrated with all the unnecessary back and forth - hope at the end of all this I get a refund at least..Giu749582Version: 5.84.2

✓ Not user Friendly, quite bad service and unprofessional vendors.A month in, and I’m using the Affirm app to pay for my purchases (3), here to say that I have a chunky loan to pay for 3 months now. After all the processing and such coming from overseas, and it still hasn’t arrived, yet I still have this loan. - Finally a response back saying one of the items are disclosed because it doesn’t ship to my location, yet the payment arrangement has been intact. (Not sure how I can get my refund). - One vendor aparently has sent the item to ship back to their location...which is a definite scam...once again, my payment arrangements are STILL in tact. Have yet to hear back if they’ll actually ship it to me this time around. - One other item hasn’t arrived just yet. On the other hand I really do hope my experience will change, I spent a chunk of my paycheck on small items. Cons: Bummer for me. Either processing takes awhile or there was some type of error that’s been overseen. Very long wait time. Not really great up to date updates on the processes, processing, or processor. Better yet not detailed enough. Not the best app out there. Pros: Easy app, easy fish, easy payment options..Valerie_tVersion: 5.11.0

✓ Customer service is incompetent and frustratingI’d love to share my whole experience and back and forth emails here but I honestly don’t want to waste more time on this. (15 back and forths) The customer service seems to be run by interns that use ready made replies or a robot that A doesn’t read your message, B is handed from one incompetent person to another without the details of the issue or your message forwarded to the next. Therefore a huge waste of time that resolves nothing. Possibly the worst service I have encountered. (and this is about the second time I make the effort to leave a review somewhere). That being said, only AFTER you have gone through the process of negotiating a price for an item with a seller do you get surprise fees at check out. For my part, located in Canada, duties of 41% of the price of the item popped up at check out on an item that, had I purchased it directly from the brand, would not have included duties as it is made in the USA and we have a free trade agreement that covers this. Assuming the rules are different for secondhand items, a requested a breakdown of these fees and wanted to know what was declared to better understand why I was charged 41% fees. I have also attempted to inquire if items located in Canada travel through the USA and back if also purchased in Canada with NO answer. This I would find to be highly wasteful for a company that is supposed to be a sustainable solution. They do not offer an option to avoid the verification process (at least not on my purchase) which would allow you to avoid extra shipping (and environmental impact) and speed up the process as well. Needless to say, I have wasted way too much time and energy TRYING to get this information through their “customer service”. Vestiaire, I would suggest leaving the customs fees to the carrier! At least then the customer gets an invoice with actual details of what duties and taxes are charged and what was declared. I would also recommend changing out your customer service system completely..Tam10293847560Version: 5.55.0

✓ Do not buy they don’t really authenticate or don’t know how toI paid the extra money for the authentication and they said they did so but when I received the shoes they were counterfeit. I had to argue go back and forth with them and even send pictures comparing an authentic item. They even admitted previous buyers returned the shoe due to sketchy authentication. Don’t buy from here. This is the response I received they will never see my money again: Thank you for returning this item and for your patience while we investigated your recent order. Our team has now checked the item again, and we agree that the item does not perfectly match the seller’s description. We will therefore be issuing a full refund, and you should see this reflected in your account within the next 5 working days. We would like to take this opportunity to sincerely apologise for our mistake with this item, and thank you for raising the issue with us. We want Vestiaire Collective to be a place where our community can buy and sell with absolute confidence, so we’re genuinely sorry that this experience did not live up to expectations. We hope to see you on Vestiaire Collective again soon. The Vestiaire Collective team.Igdeygdy(5Version: 5.76.0

✓ Superficially well executed, non community minded platformLooks great, easy to use but the praise ends there. For a platform claiming to take authenticity seriously there is a) no way to flag counterfeits b)when comment is left to warn others on authenticity they are never approved by Vestaire. I’ve left comments on different listings warning about counterfeits; comments are not approved by moderators yet the platform knowingly allows all other comments inquiring about said item/s to go back and forth through to sale. I’ve observed this on two items, purchase at your own risk as there is very limited support beyond automated emails. Chat moderators cease conversations that are banter and relationship building with potential buyer/sellers; bans in place even when you mention other platforms are not as good. Trust is so crucial in any relationship, if your sale is lost due to logistics, the manual cancellation of your listing takes it off your trusted seller credentials badge. No way to continue establishing your seller credibility. My first two sales both had logistics issues with no way to contact buyer for apologies. Form great, function above average, integrity zero..B527Version: 5.80.0

✓ A great idea but poorly executedA platform for selling pre-owned luxury items is SUCH a good idea and I was initially super excited. However unfortunately Vestiaire has the most atrocious customer experience I have ever seen. Trying to get in touch with customer service is a nightmare - sometimes when you get in touch they say they will respond within 24 hours but this NEVER happens. Other times the automated email says they will respond within 72 hours but again this rarely ever happens. The app is slow to load, full of bugs and not user friendly at all. For example there is no way to communicate with a buyer other than in the comments section which is very public and annoying, and Vestiaire will delete your comments if they are not complimentary. Recently, I sent in an item that I sold and got an email from the quality control team saying that part of the item (a belt) was not included in the shipment I sent, even though I 100% wrapped it carefully and packed it in the parcel. I tried disputing it but they have basically said they “checked” and the belt is not there - and there is nothing I can do about it. I asked them to send back my items but they are currently holding them hostage and customer service is not responding. I’ve now take 50+ excellent items off the app because it is a total scam and such poor execution of a fabulous idea!! Don’t need this drama in my life..FAH88Version: 5.13.0

✓ They sell fake one!I got a designer bag a year ago and it was a fake one. I sent an e-mail about it but didn’t get any answer..OdamamusiVersion: 5.15.0

✓ RIDICULOUSThis App charge so much money as other fees. The seller advertise the goods for so fair price and then off We go to buy and boom. $65 delivery fees $25 authentication fees and $45 for GST to Australia They also charge some amount from seller too I mean I understand every App takes little bit money out of everything as a commission but This app is JUST RIDICULOUSLY expensive for delivery fees and everything DONT BE SO GREEDY PEOPLE 😡.MoontoearthVersion: 5.80.0

✓ Worst selling experienceThis was the worst experience to sell for me. Firstly, the customer support took over a week to assist me with connecting my payment method to the platform, then the packing slip that i was supplied, wasn’t accepted by the local post, so I had to pay additional money to send items. The customer support in both instances was making everything way too stressful and was absolutely unhelpful. On top of this, in order for me to sort out why the item hasn’t been delivered to the HK facility, as there was an attempt, the customer support just gave me the number of HK facility..Lexy666Version: 5.142.0

✓ Worst customer service, highest costs charged for purchasesThis site is a complete disaster. They overcharge on everything- nearly $50 cad to send an item even if the item costs 10 euros! For an item costing 70 euros you pay over 200 with their added charges of shipping, authentification, usurious import charges and extra taxes on every sale. Disastrous customer service. The online assistants give different answers every time, and there is no longer a way to talk to them. They also are very unhelpful. Enormous thumbs down..GreenlydVersion: 5.79.1

✓ Appalling fail regarding fraudulent sellersLoaded the app and purchased a pair of Nicholas Kirkwood pearl embellished wedding sandals from France. The seller clearly had no intention of posting the item and never responded to either my messages or that of Vestiaire. Appalling. Vestiaire were completely useless refusing to refund my money until 30 days that it give sellers to send items had passed we are now into week 3!! So when you are subjected to fraudulent activity by sellers you are not entitled to a refund until 30 days has passed be warned! Horrifying experience. The Vestiaire customer services team are completely useless and actually very rude/couldn’t care less so don’t touch them with a proverbial s*itty stick! You won’t get your money back even if you are subjected to fraudulent activity which of course you should be refunded immediately! I am going to have to go to my bank to attempt to get my money back!! I will be reporting them to trading standards. Also the app doesn’t work it won’t allow you to send messages via the relevant page I had to compete via a desktop application. So in a nutshell Vestiaire is appalling in every sense! No wonder everyone uses eBay!!! At least buyers are protected from fraudulent sellers!!.LILERGN777Version: 5.12.1

✓ Great concept, poorly executed.I was really excited to use this app, it’s a great concept but the experience has been very disappointing. Discount codes offered don’t work, the password reset link emailed just redirects to the home login page and you get stuck in a loop until you kill the app and restart, $60 for shipping plus additional $20 in taxes no other retailer charges…. seems dodgy. I’m app chat was responsive but told me shipping $15 then closed the chat. Not helpful when it’s trying to charge me $60..Molli987Version: 5.146.0

✓ Not authenticI purchased a Dior top that passed their authentication process but when I received it it’s so obvious it’s not authentic. I’m shocked that this passed their authentication. Will never purchase again.StefRileyVersion: 5.76.0

✓ Awful for sellingI already have quite a well known shop on depop so I thought I’d sell my more higher quality items on Vestiaire. I’ve had Vestiaire for two years now and I’ve had an issue on almost every item I’ve sold, with abysmal customer service and a very long response time. This most recent sale has made me pull all my items from Vestiaire because I’m sick of it. I sold a wallet and shipped it. Seven days later I get an email from Vestiaire saying that my sale has been cancelled because I didn’t ship the item. I contact the buyer, who says she received the item and does not know what’s going on. Over the next MONTH, I communicate with Vestiaire back and forth, asking for my payment. Vestiaire continued to elude my questions for weeks at a time and only until I started being quite rude did they begin to take me seriously. I sold my item on April 24th, 2023. I finally got my payment on May 23rd, 2023. I am tired of being ignored on Vestiaire by their customer support and lack of organization. I will no longer be selling on this app, and will remain on depop where I have been selling for the past four years with significantly less drama..Audra baruchVersion: 5.124.0

✓ May be good for buyers terrible for sellersExtremely difficult to use. Sometimes they will request more photos but will not give any further information so you don’t know which ones were not good or how to improve them so they can list your item. (Made even more ridiculous by the fact that they were the same photos that they had accepted previously). Extremely low suggested pricing on NWT items and if they deem your price too high they also will not accept it. If someone makes an offer on your item and you accept it the offer is not binding and immediate payment does not happen they give them 24 hours to pay with no repercussions if they do not meanwhile all other offers have expired while you were waiting for nothing. Tried to pull my items and it wouldn’t delete them so I ended up just deleting my entire account. Definitely will not be using this app/site ever..DawnnreneetmVersion: 5.34.1

✓ Beware - My buyer got a free £850 dress due to bug in AppI sold a dress for £850 which I promptly shipped. My buyer was not home and had to reschedule delivery. It was delivered successfully on 31 October. Vestiaire’s buggy app never reflected the successful delivery. I contacted customer service TWICE, both told me they could see it was delivered and assured me everything was ok. The next day, I received a notification that my sale was CANCELLED due to an ‘unsuccessful delivery’ and refunded the buyer! I have now been in touch with customer service for 25 days trying to get my payment for the sale. One would think that a luxury goods resale app would have adequate/stellar customer service however it is by far the WORST I’ve ever experienced. Replies take 2-4 days to receive, they’re a different agent every time, and they don’t take read through your case! Twice I’ve been mistaken as the buyer telling me to check with my neighbor. I will be filing a formal complaint as well as small claims court..Miss_Jeeves3Version: 5.148.0

✓ For people to knowHorrible service, I sold an item with direct delivery in Australia. Courier failed to pick up the parcel for 7 days! I contacted customer service 3 times, first time was told that parcel is gonna be picked up the same day by 5pm, no one picked up! Customer service sending computer generated apology messages, but no real solution! Absolute disrespect or value for other people time! Previous time my parcel got lost and it took me 3 days to find it! I was doing it myself, V did not care about the issue, only was sending promises. With other items, constant delays with payment..Gamming beaverVersion: 5.76.0

✓ CUSTOMERS, look at company response.GTA V San Andreas “Simeon” once said, “You tell me what you want, and I will very carefully explain to you why it cannot be.” First review that appeared for me was “SCAMMER CITY” and it wasn’t what the user said within his context but more so the company developer team response that helped me dodge a bullet by downloading this app. When coming face-to-face with a thought out and well explained paragraph(s) they didn’t only, in summary, tell the person that it’s out of their hands and everything is moderated AUTOMATICALLY. Which is an incredibly red flag for a LUXURY app that people are spending hundreds if not thousands of dollars on to get scammed. But they accept that fact and do nothing to change it but explain their badge might get hurt for taking your money after grueling hours of work and you want to look nice and you see reviews that might be from competitors and buy the item not knowing they’ve been stolen from. The app and the company and website itself is a failure and with that being said, they have full potential to hire a customer service team as a luxury application that can help battle against the issues within their own system. Take it as a note that they don’t care about helping you, if you need help go to the settings and hope it works out and deal with it, at least that’d be the most honest way of putting it..Gash.Version: 5.71.0

✓ I received a counterfeitDON’s use this app. I bought a Messika necklace and paid for 15 usd authentication service, but I received a counterfeit I later knew it doesn’t even match the original design. I contacted the customer service, and they said it’s authentic because they checked it. Then I sent them the detailed pictures of the differences between the counterfeit and the authentic one on official Messika website. Now they sent me a return form and said they would check it again for me. But if they decide it’s authentic, they will keep it in their hub and resist it on my page to resell it for me. Even a non- professional authenticator can tell the huge differences just by looking at the pictures. But their professional team can’t. I strongly suggest you google “ vestiaire counterfeit ” before you decide to pay for anything. This company isn’t trustworthy I swear to God..Ice320piscesVersion: 5.86.2

✓ TrashI wish there was an option for 0 stars. Not only do they sell fake designer merchandise, their customer service is a joke. I paid full price for a Prada bag that was supposed to come with authentication cards and a dust bag - it came with none of the above and was a clear fake - crooked logo, no lining, rusting zippers. It was nearly impossible to contact a customer service representative, and the phone number they gave me to contact them was invalid. After months of trying to contact them via email, I was given a prepaid return label for them to “reassess” the bag. After shipping it back, they emailed me 1 month later that the bag was authentic and they would not refund me, but rather mail it back to me. 3 months later, I have not received a tracking number nor the item. Luckily, my credit card refunded me since the entire transaction process was proven illegal and fraudulent. Save yourself the headache and delete this app..AlexandrialroseVersion: 5.60.0

✓ Not workingKeep trying to post something and it keeps saying error been trying every week still not working.A.inwonderlvndVersion: 5.49.0

✓ Chasing VC for a shipping label for a week, with no resultsMy first experience with VC after sell customer service is really not impressive; after selling an item they could not provide me with a shipping label. I was told to wait a couple of days and the issue wld be solved; few phone calls later, their response was just cancel the sale!! As if their tech issue was my prb; the best if that they did not update the buyer on the issue, and I had no way of letting the buyer know apart from posting a comment in the hope they will read it, So be aware you will be keep in limbo btw VC poor after care and the need to honor your sale. I am still waiting for VC response to my emails/calls and for them to inform both parties on what next, So Be Aware that if it goes bad all the after care contact details on the apps are useless.Atg1313Version: 5.12.0

✓ If only there was a 0 star button...I ordered three items all in my size according to Vestiaire’s size chart. One was completely wrong, and the other two were stretched out to the point that I could not wear them. Two of them also did not meet the quality of what was stated in the description. I have been trying to return them for 3 days. They have been in contact with me, however they “are waiting to receive the pictures of the discrepancies in the items.” I sent in multiple pictures for each item WITH the original request to return the Items. I spent $70 on items that I can not wear and to resell them on Vestiaire will cost me $60 in total! I am very disappointed not only in the quality of the items that I received, but in the customer service practically refusing to let me get a refund OR simply return the items. Of course I want a refund, the size guide ON THE APP was incorrect. I did not just spend $70 on items that are useless to me, just to take time out of my schedule to contact them and be refused to do anything about it. I AM DONE. Ps. If the issue is fixed in the future I will gladly remove this review..Someone who plays this gamrVersion: 5.35.0

✓ Great for Shopping, Selling needs WorkI have been a vestiaire user for over a year now and use it very frequently. I love purchasing from the website but have had numerous issues with selling there, all having to do with unpaid shipping fees on vestiaire. Unfortunately, at this point it has cost me a few hundred dollars out of pocket when I was supposed to have everything paid for. They are slow to respond to claims and only give you three days to sort your end before closing out the issue, despite some items being sent cross country and being lost completely. Recommend them for buying products, but you’ll have a much easier time selling elsewhere..Ravenclawmom4Version: 5.70.0

✓ Good Product Options but HORRIBLE Customer ServiceAt first, I loved shopping on Vestiaire - they have good product options over a variety of sellers and types of products. But BEWARE, they have the worst customer service out of any platform I have ever seen. I purchased a product that, shortly after purchasing I realized was gravely misrepresented in the listing (I basically thought I was buying a purse and it was in fact the size of my palm”. I reached out to Vestiaire immediately about the issue to see if we could cancel the order before the item was shipped. I was told that, although they agree that the item was misrepresented, the Seller is the only one that can cancel the order. I reached out to the seller and she refused to cancel in order not to hurt her “selling reputation”. Once I actually received the item, I reached out to Vestiaire again. I have been tossed around with about 5 representatives for a complaint that I filed. Finally after days, they just told me that they agree the item is misrepresented but I didn’t reach out within 72 hours of receiving the item so there’s nothing that they can do. Plus, I reached out before the item was even shipped. Many other sites will give you a one time leeway but not here! Anyways, what I am saying is you can find some good stuff on this site. There’s also a chance that you will pay $300 for a keychain that fits absolutely nothing. If you have money to waste, go for it..Taraneh JonesVersion: 5.72.0

✓ I’m reporting them to The Federal Trade Commission for THEFT and FraudI like many of you went onto Vestaire to sell and buy products. I like you was misled, they either allowed the buyer of my first sale to keep my bag without paying….. Or they kept it themselves . Needless to say I was never payed and my sale went out December 18th. When I contact them on the stupid chat line their agents follow the same strategy . They play dumb , Nee dreferwnce numbers, etc. well truthfully each of them knew exactly who I was. If your trying to get your property or payment back I suggest you stop wasting your time and add your complaint to mine …. Contact Federal Trade Commisssion and Put These Thieves in their place! Don’t stop there, make formal complaints to apple. There are hundreds of us, they won’t ignore everyone . Get them taken off the App Store so they can or steal from innocent people Any more !!!!.Dirty uncle kertiVersion: 5.73.0

✓ Scammers. Not a good app for sellers.Sold my bag and they rejected it after the QC and after paying for my own bag to get shipped back to me, I had to pay $1500 for duties. For my own bag??!!! So now, they are sending MY BAG back to them and probably getting destroyed. Stay away from this app, better just sell on Ebay than this trash..AvrikionVersion: 5.95.0

✓ AwfulWhy release an app that hasn’t been developed properly? Adding and removing favourites and wish list items doesn’t work at all. You cannot remove them. They just stay there so you can have many items on lists you no longer want. Practically it is a replicated issue from their website which is even worse. I have given up. This is a follow up on my review above and subsequent response from Vestiaire. Nothing has chanced favourites and wish list doesn’t work (on app or website) - cannot remove items and get random items added that I have no interest in. I am receiving spam emails from you although I have unsubscribed and changed my preferences - I receive emails about products I don’t follow. This is an utter disaster. I have also raised an issue with customer service about price offers I sent coming back higher than what I sent. Got an email explaining they would follow up. Surprise surprise no one followed up after 2 weeks. Perhaps you should invest more into IT infrastructure and get some customer service personnel that actually take pride in their jobs. I have given up. I suggest for others not to sign up - you will become frustrated by complete lack of interest from this company and by their poorly developed website and app..BejulikVersion: 5.38.0

✓ Shipping ticketUnable to load Shipping ticket and no response.Jy2248868Version: 5.17.0

✓ Worst customer support everUPDATE: Unfortunately it gets even worse. I sold an item and there was an error with my shipping label. That was 4 days ago!! I contacted support immediately and again no one could help me on the live chat, they said someone will contact me and no one did after all this time. I also followed up a couple of times via email only to be completely ignored. Will have to move to other services to sell my branded items. ORIGINAL REVIEW: I don’t usually write reviews but I don’t think I’ve ever experienced worse customer support. I needed to cancel a sale and did so multiple times on the website in the orders section, contacted customer support via chat twice and wrote an email to them. Guess what? No one helped me with the issue, useless people on the chat, my email wasn’t even answered and this functionality (of cancelling a sale) doesn’t work on the website (why even have a button for it?!?) Not to mention it’s impossible to do so through the app!.User271828Version: 5.52.1

✓ Big ScamI am giving one star because it deserve it. I am having a message saying “hey, our shipping fees has decreasing ! start shopping” I said ok, let’s see this wonder happening, and when I try to put some item in the shopping cart, the actual fee it’s higher than before :)) I am sending them a message to ask them why they do this, why they lie in this way and I get a message “we’re sorry that you are not happy with out shipping fees”. Now they said that their commissions has decreased but they raised the shipping fees for the customers which is the most expensive shipping that you can find on any other shopping platform. I would recommend to anyone who want to sell anything to go to ebay or whatever something else because VC it is a big scam and money waste for both sellers and potential buyers. Very disappointed !.MarjoriemoreauVersion: 5.3.5

✓ Not worth it for Canadian buyersI made my first purchase a few days ago and thought I was getting a good deal, however when I checked out, the import duties & taxes were pretty high but was expected since it was coming from France. Today I get an email from DHL saying that my package is held at customs and asking me to pay for import duties & taxes that I’ve already paid for as part of my purchase total. Spent an hour on the phone with 2 different DHL reps and was told they couldn’t find an acct # for the waybill I was quoted by Vestiaire. I was told to forward my receipt to one of their customer service inboxes regarding the discrepancy and now waiting to hear back from them. Not sure if this is an error on DHL’s end or Vestiaire’s but definitely not worth the effort!.CADJLVersion: 5.41.0

✓ Great App but doesn’t show updatesGreat for doing what it’s supposed too but my favourites are always behind with updates. If I remove items or add items it’s doesn’t show for a few days. I try refreshing but it doesn’t update. Kind of annoying. I have to look on the desktop version to my updates. Everything else works fine..PennyiscuteVersion: 5.14.0

✓ Help Centre is no help at all.I placed my first order with VC last night and didn’t realise I hadn’t updated my address. Reached out to the Help Centre who told me only the seller can change the address, and only the seller can cancel the order. What kind of stupid system is that? Not to mention the order is being authenticated through the company and therefore will be shipped directly FROM the company to me, and they still refused to help. Absolutely ridiculous, will never order through them again..LyssImo123Version: 5.131.1

✓ Horrible authenticationI’ve purchased a lot of clothing on the RealReal and eBay over the years and finally decided to give Vestiaire a go as well. Huge mistake. I purchased 6 different items each labeled as new with tags and had issues with 3 of them that were missed during Vestiare’s authentication. Two of the items were visibly damaged and the 3rd was 3 sizes larger than the listing. Opening a ticket with Vestiaire to dispute the transaction is painful and returns generally aren’t allowed from private sellers. On the two visibly damaged items I eventually got them to take the items back but the mis labeled one I’m stuck with despite being 3 sizes larger than listed in the measurements. I’m now stuck trying to sell this enormous jacket on my own and am out hundreds of dollars until it sells. I have zero confidence in their ability to properly look over items in the authentication process and less faith in them as a company fixing an issue. I can’t imagine how unreliable their authentications are for used clothes. As a buyer I would steer clear of this site. There isn’t enough protection for you even when the item clearly doesn’t match the description..Gm8080Version: 5.100.0

✓ PLEASE PAY WITH PAYPAL AND SAVE YOUR $$Never pay with credit card or Apple Pay because if you have any issue with the product VC or EBay or whatever won’t help you! I had hundreds of situations - I was scammed so many times on every second hand website around the world in the last years(mostly last year) by fake itens. I am so glad I paid with PayPal almost everything and even after 30 days garantee from eBay or 48 hours from Vestiaire I always got my refund because PayPal helped me! I bought a Celine sunglasses 1000£ with Vestiaire and lost the 72 hours because I was in another country, 34 days later when I got the sunglasses and I noticed it was fake I even cried and opened a case with PayPal after 5 days my money was in my account 🙏🏻🙏🏻 Take videos before sending your itens, I normally take a video in the post office giving the box to the office worker. And for those who are buying … get a video when opening the box. Sorry English is not my first language 😌.Daiane9.9Version: 5.108.0

✓ Authentication, Customer Service, etc. Issues Aside...It needs to be said more. The overall UI amd experience of using this app is (in my opinion) slightly less painful than using the desktop site, but that’s generous. The authentication process is shoddy, customer service is awful, process of even putting up listings is extremely tedious. Not to mention the fees are higher than most other resale platforms, and Vestiaire has NOTHING to show for the higher fees. But aside from that! Their UI is near unusable, constantly crashing, freezing, it’s impossible to navigate your own items, message potential buyers, there’s so much unnecessary flagging of messages too because they’re afraid people will move sales to other platforms. And I don’t blame them. This app is just awful. 0 stars if I could..VipsngVersion: 5.59.0

✓ Terrible customer serviceI bought a $300 sweater and they shiped it to the wrong adress and never gave me a cent back..Nadybug12Version: 5.72.0

✓ ScamBeware of this app they don’t tell you that you do not get paid directly, and that you have to wait on them to approve your payment before seeing your $. I sold a piece back on the 4th it was delivered the 10th and still I have yet to be paid for it (it’s the 16th). Their “help center” if you can even call it that is just a robot feeding you prompts until it runs out of options and says sorry I couldn’t help. Not to mention the ridiculous percentage they take out of your earnings. This app is honestly worst than just getting on Depop and crossing your fingers - at least there’s an immediate payment. This app is supposed to be some kind of designer luxury app but it just feels like a company wanting to get their hands on designer pieces that they can determine the pricing for..TaylarieVersion: 5.71.1

✓ Not ideal to sell hereI understand that this app is supposed to be for thrifting designer but designer is definitely not supposed to be that cheap! Have you ever seen a used, stomped on nasty looking “vintage” Louis Vuitton for anything less than $1200? That’s how it feels that this company rates your luxury items which I definitely think should be reconsidered ESPECIALLY if your seller difference rates are so high just to sell here. The app itself is pleasing to the eye and I do like how one picture is transparent so you could see just the item itself however again as a seller, the low ball prices from customers already for lightly used items or even NEW items should be enough to make some changes and not being able to edit your price higher if you wish to do so is not ideal for the seller. If I want to put it up higher again I should be able to..Darling foreverVersion: 5.114.0

✓ Rating pop upsRating popups on their own are worth a zero star. Two rating popups within three taps in the app is worth uninstalling. Don’t do this..The Only AlidaVersion: 5.84.2

✓ How is it this hard to return the goods?I don’t normally write reviews, but my experience has been so frustrating that I felt compelled to save others from what I’ve experienced. I bought a bag. It arrived. I decided it wasn’t for me and tried to return it. The first return label that Vestiaire Collective sent me ended up with the bag coming back to me after five days. It turned out they had put my address as the return address and not the vendor’s. On the second attempt, Vestiaire Collective sent it to their own warehouse, which it turns out is no longer in use. So again, the goods have been returned to me. It has now been weeks and I’ve still heard nothing about how I can return the goods and get my money back. I’m extremely frustrated and will never use this service again. VC team i look forward to you replying to my notes and telling me how I can return the bag ( I’m sure the vendor wants it back ) and get my money back..Ab_freeVersion: 5.113.0

✓ Vestiaire needs to hold sellers accountableIt’s great that Vestiaire authenticates for you so at least you know that what you’re getting is authentic when you get it. The problem is that Vestiaire allows sellers way too much time to ship items out once the item is sold, 30 days is a ridiculous amount of time to allow someone to ship something! In what world other than Vestiaire is it okay for someone to pay for something and then have to wait 30 days for it to come if it comes at all?! Vestiaire do better! Hold your sellers to a higher standard, the buyer has no recourse in this system other than to wait for a seller to respond or flake out! That is just wrong! If sellers are flaking or taking 2/3 weeks to ship flag them as non complaint sellers so the us buyers can avoid them!.LsbakermathewsVersion: 5.12.1

✓ TrashI had sold an item and they claim to have “free shipping labels” for the sellers. It took them several times to get my label right and in the end, they rejected my item because it took too long to get there. When they shipped my bag back to me, they made me pay the duty fee which was a whopping 148 dollars ????.XyklyVersion: 5.22.0

✓ Lost sales due to bugsI’ve lost sales to due bugs in the app. I’ve reported the bug and sent screenshots over many times but no change, very disappointing ....SadsheetuserVersion: 5.18.0

✓ Very clunky appI want to love this app - I’m all for circular fashion - but it has some important drawbacks. 1- the upload process is so clunky. 1.1- For each item I upload, each picture needs to be uploaded individually, and there is a lag of several seconds while it’s being … verified? If I upload black garments I get told the picture is too dark (especially if I upload the size tag). 1.2- When I leave the app and come back to it I always get an error - usually indicating that the app undid the last step of what I was doing, or tried to resubmit the same item and told me the item was already submitted. 2- my items get refused too often. The rebuttal system tells me the brand could not be verified, when the brand tag is clearly visible in the pictures. Do it once and it’s fine, do it multiple times and it gets frustrating. 3- Less of a critique but an important point: overall it is not worth it for small / cheap items. For a €30 shirt, I pocket €18, which means VC takes a 37.5% commission (!!). I wish I was told sooner in the uploading process that it is not worth my time..Margs94Version: 5.72.0

✓ Terrible service, and too many notifications.Vestiaire’s privacy policy and terms and conditions are not clear. Discount policies are not clear. Customer service are zero help when you have an issue. A ‘premium membership’ is considered a purchase of an item, although in their legal terms a digital product is not listed as an item therefore you should still be able to use your first purchase discount. Very misleading information across all policies available. Customer service just say something is not part of their terms and conditions although can not produce the documentation to prove it. You purchase a product based on the policies publicly made available, if I can’t something in your policy I can not make an accurate decision to purchase. Zero help, and zer responsibility. Won’t use again..CaptainlongsocksVersion: 5.82.1

✓ Avoid this site!Sold an item over two months ago, VC cancelled the sale after I shipped it because o paid for my own shipping due to a glitch in the site. I even informed them of this that I used my own shipping which was no problem at the time. Haven’t received payment in two months which I have contacted them about endless times.. I always get the same response we are working on this issue. Also my account got hacked last week and I had to cancel my cards connected to the site because no one could advise me otherwise. Took customer care two days to get back to me with an answer about my account being hacked. Just such poor customer service avoid this site where possible...Lainey12!Version: 5.79.1

✓ A nightmare. AvoidContradictory information received over several weeks waiting for a delivery. Nothing. No update. No follow up. The emails contradicted the seller. The emails contradicted the website updates. Sudden refund without warning. You might not get what you pay for at all. EBAY is a pain but this is hell. Widersprüchliche Angaben gingen über mehrere Wochen hinweg beim Warten auf eine Lieferung ein. Nichts. Kein Update. Kein Follow-up. Die E-Mails widersprachen dem Verkäufer. Die E-Mails widersprachen den Website-Updates. Plötzliche Rückerstattung ohne Vorwarnung. Möglicherweise bekommen Sie nicht das, wofür Sie bezahlen. EBAY ist ein Schmerz, aber das ist die Hölle. Informations contradictoires reçues plusieurs semaines après l'attente d'une livraison. Rien. Pas de mise à jour. Pas de suivi. Les courriels ont contredit le vendeur. Les emails contredisaient les mises à jour du site. Remboursement soudain sans préavis. Vous pourriez ne pas obtenir ce que vous payez du tout. EBAY est une douleur mais c'est l'enfer..DimeconquienandasVersion: 5.12.1

✓ Very slowThis app is frustrating when trying to sell you have to upload one by one and each photo takes from 30 seconds to 3+ mins to upload, then when they approve and list your item you find it’s missing photos , what a waste of time. Ebay and other reselling sites they slow multiple sections for uploading. Then comes to the checking your items before listing now that depends who you get checking your item, 4 times this happened to me some one rejected and then I re done the listing the same way some one else approved it. This app is a wastes your time literally. They haven’t sorted out shipping of snake skins and they don’t know that water snake items do not require cites to be shipped hence why they say it’s not available to ship to non EU countries. They have no knowledge when it comes to these things and no doubt are losing a lot of money. I have managed to sell most of my water snake skins and crocodile skins ana more precious skins with Sotheby’s. The. They keep sending you suggestions to lower your price which is annoying, I know the price my items sell for and I know the tactic I want to deploy when selling so stop with this annoyance..Yumyums365Version: 5.64.0

✓ Scammers!!Worst company ever. They sell terrible used merchandise with the idea it’s new. It is not. They will tell you you have a choice and to make sure you choose new. It doesn’t matter. Items were received damaged and in bad shape, rolled up in brown mailer bags, smelling of cologne/musty perfume, even though promised new..meaning tags/labels present as well. They were not. EVERY SINGLE ITEM PURCHASED WAS DAMAGED IN SOME WAY. They will tell you you have a window to return if not satisfied. It doesn’t help if you can’t reach customer service. Which, by the way, they have the worst customer service set up ever. Vestiaire will SCAM you out of your money no matter what they say, think. It’s disgusting. They are definitely a terrible company. You guys should be ashamed of yourselves!!.Froggy1628Version: 5.114.0

✓ Really buggy appI’ve spotted loads of bugs and UX issues which are really easy to fix. Sorting and filtering is confusing and it’s very difficult to tell the difference between filters which are switched on or off. The filters also reset when they’re switched on so you end up getting irrelevant sizes appearing in your search, which defeats the object of having a filter function in the first place. Most importantly I’m unable to login to my account and make a purchase. I’m told it’s an invalid email but if I try and make a new account it tells me the email is already in use. Sellers potentially are missing out because you cannot purchase as a guest. I’ll be happy to review my one star rating if these issues are sorted out promptly..AmosricardossssVersion: 5.65.0

✓ No trustworthySeller can easily say item is unavailable even after the payment has been made. Vestiaire then reimbursed me with a $20 CDN voucher with a minimum purchase of $150 CDN as an apology. The purchase I made was over $3000 CDN..App victim.Version: 5.13.0

✓ Aucun suiviMalgré mes nombreux messages, aucun suivi sérieux pour savoir pourquoi mon colis n’a jamais été posté. Standarts de service à la clientèle à revoir..BlainvilleVersion: 5.18.0

✓ Terrible App/ExperienceSeveral times I have ordered an item, only to have the order cancelled because there was a flaw that they didn’t even run by me. I silent been fine with the flaws, especially since these are often items I cannot and will likely never be able to find again. It’s genuinely infuriating, and giving you a $15 off coupon for orders over $100 is a laughable compensation. They need to go back to actually utilizing the quality control and reaching out to customers because why else are we paying for it?! It’s absurd. They also updated saved searches to no longer take you to the item you were notified for. It just lumps them all together, and often I’ll get a notification singing was uploaded, click on it, and it doesn’t even show up despite just getting the notification. Awful experience for app navigation, I hate the update. Don’t use this service if you have high expectations when you spend lots of money..DdxddxddxddVersion: 5.63.0

✓ Awful waste of timeApp is super slow and glitchy. Everything is overpriced..Pjr1876Version: 5.39.0

✓ Terrible customer service - a scam?Bought watch for $1000, but never arrived. Package delayed for nearly a fortnight so contacted customer service. Responded to first messages but then stopped replying for four days. Still nothing. They took my $1000 and delivered no product. Be very cautious - this stinks of a scam..ThomasC1990Version: 5.97.0

✓ Lost my package and then claimed it was deliveredVestiaire lost my item. According to the courier it never left the vestiaire’s warehouse, but according to vestiaire, there was a bug in the system and the item was delivered successfully! No one gave me any explanation as to when the item was supposedly delivered, who signed off, the details of delivery, … nothing! They refuse to give my money back and i am left without an item I was really looking forward to receiving and without a refund. I used to love buying with them, even though there are many negatives (high fees, and counterfeit items that can be spotted from miles away make it onto their platform), the positive of finding some great pieces with a bit of patience and research weighted out the negative. The app is easy to use and overall it is a positive experience, except for stealing my money, losing the prospect of wearing an item i really wanted and vestiaire refusing to take any responsibility whatsoever. The customer is on its own. It is shameful..___jgVersion: 5.118.0

✓ Horrible customer serviceI tried to buy a ring on this app. After a week, the seller never shipped the item and removed the item from their sales page. I was charged for the item and Vestiaire never reached out to me to let me know the item was no longer available. I had to contact them. All I got was a reply that basically said the item was no longer for sale and that they would get back to me in THREE DAYS to let me know how to resolve the issue. But like.... why not just refund me the same day you realize the item you charged me for isn’t available? Like what other solution could there possibly be, and why does it take 3 days to come to a solution? It’s just so stupid. I just want my money back..Ana123capaVersion: 5.43.0

✓ Both buyers and sellers pay the app an obscene amount for money hungry foundersThe app charges the sellers around 20-25 percent of the profit which is terrible and wayyy too high. You’d think that that is all they charge but they also charge buyers tax and import duties and shipping even and authentication fees. This is so terrible for helping healthy second hand clothing exchanges as sellers hardly get any money and buyers pay too much..HdoabdkelklVersion: 5.29.1

✓ Orders cancelled same dayI have recently ordered two items from Vestiaire only for them to be cancelled the same day by the sellers - after I have paid for the items. Apparently the sellers have no commitment to sell the items they market so can decide not to sell to you AFTER you have paid for the items. I imagine the sellers have already sold the items elsewhere and not updated this on Vestiaire. I’m still waiting for a refund on one of the items. Won’t be using this site again as although there are great items for sale, it appears many of them may actually not be available (although you won’t find that out until you’ve paid for them!)..Devdriver2323Version: 5.99.0

✓ Would not recommendVestiaire fees and charges, some of which are hidden and just charged anyway, are outrageous compared to other apps that provide an identical service. On top of that Vestiaire would allow me to complete and pay for purchases only to then force the seller to cancel my order as their courier apparently couldn’t service my area. Considering I am in a capital city I find this ludicrous, even more so that they allow me to hand money over when they know they can’t service my area. Update: good to see they then blame the seller for Vestiaire’s inability to arrange adequate delivery! The sellers contacted the help team to try and work through the issues and the help team just told the sellers to cancel the sale because they couldnt provide a solution!.Afranc94Version: 5.100.0

✓ Bad Site To Sell Your Precious Designer Items. Bad Customer Service.This is the worst site I have ever experienced. Even listing your items is terrible. One thing don’t like is, your items aren’t visible unless you drop the ridiculous amount of your pricing. They cheapened and want your item to be sold really cheap plus you don’t get nothing because of ridiculous fees they charged. If you want to sell your expensive stuff and get bananas, you sold here. But if you want to get the price you wanted then stay away from this site. They don’t value sellers that made them lots of $$$. Bad customer service, unresponsive and nothunv is too important to them but ripping you off and money. If you are thinking of using this t sell or buy, I recommend to not use this because you will experience horror and stressful experience. Stay away!.HotAussieChicVersion: 5.111.0

✓ Obnoxious, the effort it’s not worth the resultsTo start it takes about 35 to 45 minutes to do one post with the details. They are looking for once you gather all the information and you take the pictures exactly as they want a half of the posts get rejected because of whatever vetting process they have for your items they deemed to not be authentic. Despite having the receipt gift box, retail bag, that item comes with it still deemed not authentic when in reality, there’s nothing more to prove its authenticity than the receipt at the store it came from. So you’ve wasted 35 to 45 minutes of three or four times just to continue getting the same item listed. The other glitch is when you have a very desirable item(as I do) you are spammed a ton by people who want to contact you outside of the app and when you report it does you get any further this app has like me down so many dead ends wasted so much of my time and out of nine items I have attempted to sell only four of them are and out of the 41 has sold. The one that sold was only listed after I wrote this review. I wish I had my time back. And I can’t see any of my items out of my closet, going any further than the short fallings, where my profile has landed..AxFx1892Version: 5.127.0

✓ Hard to return items with defects. They’re being ignored and disregarded.I have purchased 4 items that came with defects. Missing shoulder pads which are critical to the look and function. Sleeves have been drastically shortened. Hem lines have been shortened. One coat I purchased came with one shoulder missing a shoulder pad and both sleeves shortened. I filed many disputes and the company makes me send them back to France from USA. Customer service is nonexistent. Individually they have told me things that are conflicting and made empty promises. The software itself has problems letting you watch an item. It doesn’t always work as it should, very buggy. Charges of item verification keeps going up and there isn’t a choice to skip that “quality control”, during which they fail to find critical problem areas multiple times..SarabubuasarasaraVersion: 5.61.1

✓ BUYERS BEWAREThis platform allows anyone to post pictures of anything that they want. You can literally hop on to someone’s profile and screenshot all of their pictures, copy and paste their description in to yours and then happily sell whatever you’d like. For buyers - This means that people can sell fakes - The actual items will likely be different once you receive them than the actual photos - It’s impossible to verify whether or not a seller is legitimate as even sellers with 300+ sales, shockingly, do this. For sellers - This allows people to artificially undercut you by posting your exact item with the same photos/descriptions at a far lower price which draws away attention from your listing etc - This allows people to steal all of your work and then flag your items as illegitimate If you contact support they will tell you that they’re doing something but just run you around in circles telling you to wait etc. Aside from the above this website is normally ok but the lack of support + the lack of any sort of system to check for this sort of issue is kind of ridiculous. BUYERS BEWARE.Cush haiduenccVersion: 5.75.0

✓ Useless app!Selling apps are supposed to help you sell not put obstacles in front of you to make it impossible. I had a buyer asking for more pictures of an item and there isn’t a feature to be able to send them pictures on the chat or add more than the allowed amount of pictures in the listing. So I proceed to offer to email the buyer pictures, Vestiaire then proceeded to ban me from the chat for 24 hours saying I had broken their rules. What?! I know there is a rule of not selling outside the app but this was obviously not what I was doing. The next day after they were also banned for trying to send me their email I tried to provide links to pictures of the shoes. My messages were deleted by Vestiaire and I was then permanently banned from ever being able to chat to a buyer again. I tried contacting customer services and they were useless, kept repeating themselves even though I explained my issue very clearly in several different ways. How am I supposed to sell if I’m not allowed to communicate with my buyers. Awful app! Stay away! Will be deleting my account..:)Yaiz:)Version: 5.55.0

✓ Good but could be better1. My items are listed in CAD but the currency is not the same in my offers so I’m always confused as to how much it really is. 2. Manny ppl go back and forth on offers and when you accept they don’t buy it.. I wish there was a secured payment method like Poshmark. You know it’s serious buyers. 3. Duties are so high.. not sure why we pay so much on used goods.. should be something vestiaire collective look into?? 4. Lastly, many purchases not received bcs the sellers changed their mind when I’ve waiting almost a month to be told sorry... penalty??.JabTatVersion: 5.13.0

✓ No customer support & Beware Hidden / Extra FeesThere is no way to speak to someone over text / online chat. I am in Australia so they don’t provide phone numbers for me to call to. Only very limited faq questions, but no other help if you need it. Plus, they have you put up your fees so much. Before it used it be around $30 for shipping, and now it’s $45, plus $6 authentication fee, and before I used to be able to choose to pay the 10% customs and duties fee upfront to Australia or on arrival if asked and now it appears that this is no longer optional, and I have to pay it upfront to VC. Everyone in Australia knows that you don’t have to pay a company 10% extra for every transaction, but are taking advantage of customers in Australia by charging this. There is no way you are passing this 10% on to the Australian government, you are keeping this money as an added fee! If not, please prove to me otherwise. I used to buy a lot of things from you, but now with all these ridiculous extra fees, it’s not worth it, I can buy from other sites that don’t charge all these ridiculous hidden fees. You say that you have lowered the fee for the seller, but this is not true, you have just passed extra fees on to the buyer! Beware all their fees..LisadelimaVersion: 5.14.0

✓ Most transactions fail - for both buyers or sellersThe service is very constrained - typically the buyer wants to see more pictures or has questions and it is impossible to share any of the requested information when you sell and that makes it very hard to use. When you buy, after you bought the process goes through some checks and every time I bought it got cancelled either because item no longer available or because advertisement was misleading or some sort of problem - I actually never managed to buy anything there that didn’t have something wrong with it..Traveller967Version: 5.50.0

✓ Doesn’t deserve a 1starAlthough app seems okay actual trading is appalling. It’s been 13 days since order placed I heard nothing. Seller hasn’t shipped the item neither responds to comments. Never the less I placed another order from my sisters account and the same issue. No movement or updates. It is a very unlikely coincidence that both sellers are just lazy to get their arses to post office. This app is dodgy. I requested a refund, let’s see how long this will take now. There is no way anyone should wait 30 days for the items it’s not coming from Africa. It’s appalling that this app is allowed to operate. Looks like people working there are bunch of amateurs with 0 customer service skills. Avoid at all costs unless you have a lot of Patience and want to be treated as a fool. Save your money and buy from the shop when sales are on. I should have r ad the reviews before I ventured on Vestiaire headache. Ps. 17 days now. No refund & no shoes yet.LigaliiVersion: 5.0.8

✓ Customer service needs to improveI bought 2 things from them. A clutch bag and a wallet. For the clutch bag it was easy buying but the last part from shipping to usa. It was bad because apparently they put the wrong address on my package, which the carrier was FedEx. and I check and it’s my address so in the end I haven’t gotten my package because only the sender can request to drop it off at a FedEx drop-off location so I can pick it up . The wallet is another story. It says it takes 2 days to authenticate but it’s been 4 days already. I contacted them and they told me they would look into it but haven’t responded. and it’s their job to authenticate as soon as possible because it’s what they are claiming. So I hope who ever is reading this doesn’t happen to them. Juts expect to wait around a month for your things to arrive because i haven’t gotten my stuff..Free gifts for appsVersion: 5.91.0

✓ DisappointedAdvertising on instagram makes you believe that good pieces of fashion are on sale of cheap just so you download the app, when opening the app you’ll see that advertised articles are not on sale, this incorrect advertising and quite irritating!.Phoenix-blahVersion: 5.66.0

✓ Items being labeled as “Sold” when it is not really soldI’ve been using Vestiaire Collective for a few years now, and I’ve never experienced what I am currently experiencing. There is clearly a bug or some sort of malfunction when it comes to items being listed and labeled as “sold” when it is indeed not sold. Sellers are legitimately confirming how the item that they have listed is being labeled as “sold” but the item is still available. I have been trying to buy a few items that is experiencing this malfunction and it has been completely stressful and such a big inconvenience for both parties involved. Also there should be more resources and different ways to contact customer service from a buyer point of view because the options that we have to manually pick from is not ENOUGH! Please fix this issue ASAP, this is very unprofessional and very disappointing!.Grace GayleVersion: 5.87.0

✓ Used to love youI am a big fan of Vestiaire, but this version of the app is a major downgrade... Search is not as accurate and not able to sort as well (doesn’t change when I try to sort new to old). Has made the experience more frustrating and difficult to see what’s been added recently, which is important because your alerts don’t always work. Overall, great platform, but a lot of room for improvement..Could be so SO greatVersion: 5.3.1

✓ Item broken by VestiaireHaving sold and bought a few times on this site, I feel I have a balanced experience in order to share an honest review. Purchased items which somehow passed their Quality Control with faults not accounted for in the product description, and also not reflected in the item condition description. It was more hassle trying to re-list the item or deal with Customer Service who are simply apathetic and always results in a “sorry, not sorry” ending. Recently sold an expensive time piece via Vestiaire which was carefully stored, checked prior to sending and yet, when undergoing quality checks, the winder was pulled completely off the watch. I’m now stuck with something I cannot sell, and have to spend money on to repair. Customer Service took no responsibility and offered no help/compensation to rectify. No faith in Vestiaire..LJadeJVersion: 5.29.0

✓ Latest updatesThe user experience has fallen off a cliff...terrible. Every time you select an individual item to look and and then try to return to the list screen you are sent back to the beginning. This means you need to scroll through the item you have already seen to try and find where you were up to. Infuriating. And a fast track to losing a ton of customer?!?!.TobiasabyVersion: 5.1.2

✓ Buyer Beware!Disappointing experience! I purchased a pair of boots through them, which weren’t the verified size and now I’ve spent almost a month trying to get a refund. It’s been such a pain! Still haven’t received any money back, despite returning the boots..AshFrayneVersion: 5.73.0

✓ ImprovementI recently joined this app and things seem really great so far. My only concern is that there is no option to cancel tour order within 24 hrs or less. I wish there was such an option as the item usually takes several days to be shipped to the buyer. This is a huge concern and I hope this is something the company look look at in the future. Also, I noticed that some of the buyers have their chats off. That shouldn't be allowed..HuacinthgVersion: 5.67.0

✓ SCAMMER CITYYour app is trash in terms of weeding out scammers. You don’t allow for customers/users to flag account as scammers or items as fake when someone posts items with pics taken off eBay listings that isn’t their account and you also filter out comments on items when someone tries to warn others that a particular sale is a scam. You review the posts BEFORE allowing them to be made and then don’t publish them. How is anyone to know when they will get scammed. I’ve tried to buy multiple items off one person and both times they held onto the money for 5+ days and never sent the item, yet you allows them to do business like this. That’s absolute bad business as a service you provide because you’re protecting the scammers and not the buyers!!! You need to address this problem. Let people report scammers or let people write unfiltered comments on items or seller account so other can see when there’s a problem!!!!.SwankPeRFectionVersion: 5.63.0

✓ Not a fan as a sellerI’m coming exclusively from a sellers perspective. I’m still new to the app but a few things I’m not a fan of. First the seller fees are way too high the service involved. They claim it’s a 15% fee but they quietly tack on extra processing fees which Jack it up slightly, some offers on items I received were so low I would literally have made zero commission. Sadly one of the sales I made, the customer destroyed the item to claim a return and when I tried to dispute the issue I was ruled against even though I was able to back myself up with both photos and videos of the item in question and the condition it was sent out in. The authentication process needs a lot of work, I have had two genuine pieces fail the authentication program even though o have the authentication paperwork to go with the items so I’d honestly be nervous as to how many fake pieces fall through the cracks (buyers be careful here) My biggest peeve is the amount of customers who send offers then don’t bother to pay. Almost every single offer that’s been sent to me has gone un paid. It’s just frustrating and quite frankly a waste of time. I had wanted to experiment with this app as I sell full time and often have designer and vintage pieces to sell but sadly I don’t think I’ll be keeping this app and my account up and running..@;'djrirjcVersion: 5.121.0

✓ GarbageBuyers and sellers beware. I sold an item, shipped it and later received a notice that the order had been canceled for not being shipped. I’ve reached out three times for help- to either get paid or to get the item back- and nothing. This company does not have the proper infrastructure in place, it’s maddening they are even operating..Lo Lo CatVersion: 5.100.0

✓ NEVER HELPED ME OUT WHEN I LOST MY ORDERI made a order on a pair of Versace sport jeans which they made me put down a users name and when it was time to pick up my order from the local Walgreens they said I couldn’t get my package because the users name that I put on there did not have a identification card. So they forced me to have to call FedEx which was giving me the runaround stating that I needed to get a hold of this company. I tried reaching out to this company multiple times and I have yet heard back from anyone who runs this company. So now I am taking action into my own hands by placing a lawsuit towards them. My advice to anyone who is using this app…. Please reconsider another website because they will gyp you out of your money and never reach out to you to see if anything can be resolved.Mr. BlammitVersion: 5.84.2

✓ 0 out of 10Deleted.BohdandanylovVersion: 5.49.0

✓ Do not recommendWorst selling app and poor customer service.Ninja MeeVersion: 5.147.0

✓ Worst customer service of all timeI bought an item a couple months ago. It was shipped from France to the US via FedEx. For some reason the package has been stuck at the import hub and hasn’t moved in 1.5 months. I called FedEx and they said only the shipper can request the package to continue on. I’ve tried several times to get help from vestiaire and they often no help. They want me to give them a copy of my ID, which I could see if I was asking for money or something, but all I want them to do is call FedEx! They refuse to assist and I’m not sending my ID to anyone especially since they are behaving so suspiciously. I have NOTHING good to say about this company. I feel totally scammed. Update: Another month passed and still no help. Contacting the federal trade commission, the BBB, and leaving negative reviews everywhere I can.Kac765Version: 5.90.1

✓ Fake itemsWent on there to look for some vivienne westwood jewelry and could tell that half the items on there were fake right away. do your research before buying. disappointed.Mary1919Version: 5.63.0

✓ Don’t take my money if the item isn’t for saleI ordered 11 items from Vestiaire in 4 separate orders over a week. All but 3 of my items were canceled by the seller more than a week after my money had been taken by Vestiaire with the explanation given being “The item is no longer available.” We had to wait another 5 days for the return to hit our account. One of my orders was for 4 sweaters that I wanted to take on a vacation to somewhere cold. Every single item was canceled after more than 8 days. Vestiaire, don’t take money for items that aren’t available. I’m not happy giving anyone an interest free loan for 2 weeks. Confirm the items are available BEFORE taking the money! If the seller doesn’t deliver, REMOVE the seller from your platform. Until that changes, I’m sticking with ThredUP..BgangawerVersion: 5.98.1

✓ Terrible website and even worse customer service teamTerrible website and even worse customer service team. I placed an order and paid for it using my credit card as I had a 15% cashback offer. The seller sent the item but the website didn’t update until after 5-6 days or so and the order got automaticaly cancelled and I was issued a refund. I contacted support and informed them of the situation but they said to wait until I receive the order then I can pay them again for it. I did that and then contacted them. They asked me to pay via a bank transfer. I explained that this is not possible as I had originally paid using credit card and don’t see why I had to pay via a bank transfer. They said to wait 24-48 h. 8 days later no reply! On the 9th day, my cashback offer expired and then they decided to send me a payment link asking me to pay! Ridiculous! This is clearly on purpose. How are 9 days the same as 24-48hrs?! The whole thing started from a mistake at their end and now I must pay the price for their poor service and neglectance?! Terrible terrible website! And even a worst customer service who clearly know nothing! Avoid them at all costs!.A.Awad93Version: 5.93.0

✓ AVOID LIKE THE PLAGUE…More style than substanceEdit: Last week I accepted an offer from a buyer and promptly posted the item. It was delivered at the buyers nominated collection point on Saturday and still remains uncollected. After repeatedly messaging the buyer to remind to collect (as it’s holding up my payment), I have emailed Vestiaire customer service to flag this issue as my instinct tells me that the buyer is fraudulent. The buyer has no previous buying or selling record or feedback. I now need to try and get my item back and contact the courier to figure this out. Vestiaire Collective is a waste of time and I will surely be ending my listings after I’ve dealt with this problem myself (as it’s clear that Vestiaire are not accountable to step in and assist). Customer service is non-existent, no contact details whatsoever. I will be reporting your practices to the UK Trading Standards as you are encouraging fraudulent activity on your platform, not just based on my experience but from many other reported cases. Zero star rating is more appropriate. ********** I’m literally on the verge of withdrawing my items for sale. Listing an item is cumbersome, it takes forever to sell an item (I’ve made 2 sales in the last couple of years), selling fees are way too high, and simply a lot time wasters who do not pay for their offer I’ve accepted. All a bit pointless as there are other reselling platforms who have better apps and services to sellers. This one is lagging behind..JomalleVersion: 5.78.1

✓ Vestiaire needs to shut down worst companyDo not sell or buy with Vestiaire, do not bother. The courier company doesn’t come to collect your items, your buyers will be waiting in limbo before they even know what’s going on with their order. My buyer was waiting 2.5 weeks for her order, I was in contact with Vestiaire the entire time to make sure the courier would come and collect the item. They never arrived to pickup the order, so I got in contact again with Vestiaire and as they do reassure me they will come. This process took 2.5 weeks. Now I have lost a sale on vestiares end and their response was “you can just re list the item” I will definitely be removing all my items from their app and be spreading the word to everyone I know not to sell with them! If I could give no stars I would thats how shocking my experience has been..Jess24689Version: 5.68.0

✓ Bugged and uselessId like to browse on vestaire but it’s impossible because of how many ‘errors’ occur every minute and take me back to the homepage. it’s overall buggy and just doesn’t allow u to use it. like seriously man developers gotta fix this asap.Noor YEEHAW 🤠 fvck 12Version: 5.20.1

✓ Scams and mistreat sellersI sold a beautiful excellent condition Hermes Birkin bag on here recently, after they confirmed it’s authentic, they emailed notifying me they are sending it to the Hermes spa because of scratches inside the bag and will be deducting USD 275 from my payment without my permission or approval. I took pictures of the bag before I shipped it out, there are no scratches in the interior upon my inspection. I also sold the bag for an amazing price, and would never have sold for so low if I knew they were going to just steal from the final AGREED sold amount. They’re already getting a 2k cut from the sale of my valuable bag, I guess the 2k wasn’t enough and they wanted more for themselves. They didn’t provide me proof of scratches, proof of cost for Hermes spa, no information or documentation was provided. Vestiare is thievery at its finest. They mistreat sellers, and take your money without permission. BEWARE & SELL ELSEWHERE!.HermesbabeVersion: 5.51.0

✓ Hidden costsBe careful as they charge you for a complete package (item+authentication+shipping+toll) However, in my case they did not declare the items right, so that I had to pay the Toll costs again. Item ended up being 40% more expensive and their customer service went quiet when I asked for an explanation..AhrzeorndVersion: 5.111.0

✓ Wish I could give zero starsPrime example of how to ruin an app and a service. Used to be good, now to be avoided at all costs. Zero protection for longstanding sellers, Ts & Cs change constantly, constant push downward on selling prices, and entire site full of time waster "buyers" who spam you with lowball offers and then disappear. Have sold dozens of items and never had an issue with the quality being as described, suddenly I sell an item, am told to ship directly to the buyer (so why exactly am I still paying an extortionate commission if they don't even inspect the item, which is their supposed USP?) and now told the buyer "had an issue" so it's being sent back to me without my consent. Having now seen the photos (had to request them, took days to receive), it's obvious my item has been intentionally damaged by the buyer in order to get out of the sale. Was never contacted by customer service to offer my feedback during the "dispute" process, and customer service has not given me any offer of compensation for my hassle and financial loss. Would rather give items to charity than waste time haggling with lowball buyers who are scam artists and non existent customer service for a company operated by thieves and bandits who take commission for doing nothing for their previously loyal users. PS their "verification" team lost / stole a pair of earrings I sold and so I never got paid for them. Said they weren't responsible. Utter joke of a service. You've been warned..Unhappy longstanding customerVersion: 5.17.0

✓ SCAMMER ALERTI’ve had this app for maybe a month or two and I’ve already been scammed twice, the first time my parcel never came and I had to get a refund and the second time I received a completely different pair of shoes to what I ordered. Ridiculous! edit: response to developer: I reported the 2nd scam, however all I’ve been sent are irrelevant emails (links to articles about being a seller, not a buyer) and been told if I don’t respond, my inquiry to get my money back will be lost. How am I supposed to respond to an email that has nothing to do with my issue?? I already pressed that none of these were relevant to me, and I’ve not got an email regarding this issue since. I’m a student who doesn’t earn a living, I can’t afford to lose £30 because of an app being incompetent.Officialkilowatt864Version: 5.73.0

✓ The WROST selling appFor the last 6 months I had bad experience selling on VC. I uploaded all the pictures they required. After 2 days they sent me email says they can’t list it And they need more pictures. As the same time I listed on Marceri , they already already authenticated my item and published. Totally a waste of time. Wonder who is their expert ? A real humanbeing or just a robot? Last week i sold 1 item and customer received the item and told me she regret to pay too much and wants her money back. All my description are correct. No wrong info. VC just decided to return for her without even notice me. Paid each sold item 15% commission fee think they will protect seller at least fair to everyone. But They took your money and not support seller at all. In the end. They decided to downgraded me , removed my expert seller badge for this return, I mean , excuse me. What did I do wrong ??.FnjeubfidkskVersion: 5.116.1

✓ Sooooo slowI ordered something on the 16th Feb and it was delivered on the 21st March, totally missing the event I ordered it for. It turns out, first they have to ‘confirm your order’, which in my case took them seven days (what on earth takes 7 days in online shopping these days?! Vestiaire that’s what). After confirmation, there’s no real incentive for a seller to send the item until a further 30 DAYS have elapsed! (At which point the order is cancelled). And when they say ‘3 days to verify the order’, they actually mean 3 WORKING days. They actually took seven days. So that’s SIX weeks you can wait for your order, with no recourse to complaint or cancellation. It’s completely ridiculous and I will never shop with them again (oh and READ THE RETURNS POLICY WHICH IS ALSO OUTRAGEOUS).AllegraGalvinVersion: 5.3.3

✓ Nice looking app but big commission to pay and a subjective quality control processThis seemed like the go to place for higher end items to sell and buy but in the end I’ve closed my listings and moved on 1) Commission - there’s a fee of 15% to pay on all sales. This is a lot compared to other sites. The quality control aspect of their business makes their own running costs high and it does give reassurance to buyers for sure. 2) Quality control - I sold a leather satchel which is listed as “brown” from their selection of colours. There were photos attached which showed the actual colour (technical name “oxblood”) which was quite a reddish brown. When the bag went to quality control they decided the bag was “burgundy” and told the seller this was the colour (despite their own photo looking the same as mine). The seller then cancelled the purchase (there’s quite a difference between Burgundy and Oxblood). I feel there ought to be some liaising with the seller on such issues before approaching the buyer and losing the sale. Clearly there should also be a wider selection of colour choices to choose from in the description part of the listing if photos aren’t evidence enough. I would probably buy from the app again but I won’t be listing anything for sale..MatthewJamieVersion: 5.111.0

✓ Worst customer service everI bought an item and the delivery status shows in progress for 1 month, I’ve been trying to contact their customer service via CHAT for 3weeks, literally sending messages to them every day, so far, no response at all..K歌之渣Version: 5.106.0

✓ Mega frustrating and costlyEasy enough to set up your account. Then omes the uploading your items, chances are 50% of your items will be rejected as the people employed to check items literally haven’t a clue. Latest example… A supreme t-shirt still in packaging, I provided photos of t-shirt, photo of label and photo of item still sealed in packaging. After 24 hours of sat in what they call photocropping where they take your photos and make them look rubbish i received an email asking for a photograph of the items composition label. They provide a link to upload this so I go through the link upload a crystal clear photographof the items compilation label (having to break the seal on the items bag)….. less than thirty seconds after this I get another email telling me my item could not be listed as I had not provided the required photo(the one I just uploaded for them) but I could try again with the required photos. After being on here for little over two weeks I have 6 items sat in my could not be listed tray, all genuine all with photos of every requested detail provided. As soon as I receive payment for the one item I have managed to sell I’ll be binning this frustrating app. Oh and I didn’t even mention the massive chunks they take from your sails…. 15% commission 10% money exchange..Diablos RojosVersion: 5.114.0

✓ Criminals - DO NOT USEHorrible experience, I purchased a $800 AUD bag never received it. Was told I would get a full refund. My processed refund (after 16 days) was $300 short of what I paid. Every time I contacted support they responded with a generic message letting me know that your refund is on its way but would not acknowledge my issue. I would never trust this app or company and have learned a very harsh lesson. DO NOT USE THIS APP.PasbusypVersion: 5.44.0

✓ App is good, the business model 👎🏼👎🏼I was excited to try this, however I have made little to no purchases so far. The fees and verification on low cost items is the most ridiculous thing I have ever seen. A $50 tops ends up being $100 with fees. Why is a anything under $100 even being authenticated, what exactly is happening in this authentication process. I totally understand it for luxury brands and high tag items. But a low cost item from an unknown brand being authenticated?? I don’t get it..Kiki_tabVersion: 5.144.0

✓ Vestiaire Collective scams their sellersSo apparently since all labels are generated from Vestiaires account, if a buyer refuses delivery and an item is returned it is returned to Vestiaire as the shipper. That item is not returned to the seller but is returned to the shipper which is Vestiaire. BUT THE VESTIAIRE representatives were not clued in on this. So here I am going back and forth with these people, through a chat window mind you because there is no other way to communicate with this company and these people are telling me they have no way to trace an item that was returned to them as the shipper. WHY IS VESTIAIRE HAVING UNDELIVERED ITEMS SHIPPED TO THEIR WAREHOUSE INSTEAD OF BACK TO THE SELLER??? Meanwhile the tracking on the label clearly shows that the item was shipped from one location but returned to another, it clearly shows it was returned to VESTIAIRE NY FRONT OFFICE, SIGNED FOR BY FD. ALL IT TAKES IS ONE PHONE-CALL TO UPS. These people have been investigating this matter for weeks and still cannot locate my item. UPS CONFIRMED IT WAS DELIVERED TO THEIR WAREHOUSE. I am unable to open a claim with UPS because I am NOT on account as the shipper. At this point, I believe this company is scamming us as sellers. Neat little trick to fictitiously order expensive items through direct ship. Then claim the buyer refused delivery and have them returned to their warehouse. I am truly disgusted and disappointed with this company. STAY FAR AWAY FROM THESE SCAMMERS.Nadine12152258Version: 5.65.0

✓ The app is bad, but the site is worse?Kind of incredible how unusable Vestiaire Collective is just from the standpoint of basic infrastructure, going on for YEARS now with no end in sight. Absolutely riddled with technical issues that make virtually every interaction with this site impossible. Like I’m just trying to spend my money and they make it as torturous and inconvenient a process as possible. Customer service reps provide zero solutions, but that’s hardly their fault..S WeldonVersion: 5.88.0

✓ Looks like an iPhone 5 appStill no native resolution support!! Text looks huge!! Get with the times. Needs major overhaul. Search is dreadful.CutesadteenVersion: 3.8.6

✓ RobberyThey stole my products it was a dior jacket and Gucci shoes and I sent an email no response so they should be ready for a serious law suit coming on their way very soo.Jaylou25Version: 5.131.1

✓ Smoke and mirrorsApp is easy to use on the front end but I’ve yet to successfully buy or sell anything. As a buyer: Sellers can back out of a sale even after you’ve paid by simply not sending the item after 7 days. This has so far occurred on every transaction I’ve tried to make. As a seller: You’ll get all sorts of offers on your products - dozens a day. Unfortunately even if you accept an offer, there is no obligation for the buyer to pay. And then you are stuck for 24 hours while your other offers expire. Then the cycle continues because buyers won’t pay after they’ve reserved the item from you. I would love to see this business model improve because I think Vestiaire could have a lot to offer but for now the app is just smoke and mirrors of fake buyers and fake sellers..Kaydee1988Version: 5.56.0

✓ They sell fake things, even after authenticatingBought a Tiffany necklace which clearly arrived as a fake. The color of the gem stone was no where near the actual model and engraving on the clasps were off. Took the item to the store where the sales associate inspected and confirmed that it was not authentic. I sent the item back for VC to be inspected in order to get my refund. Then to my complete horror, they said it’s an authentic item and proceeded to relist it on VC. Although I got a full refund, I really don’t want the next person to end up disappointed with a fake like I did. The authentication service provided by VC is completely incompetent, and it’s the 2nd time where I’ve received a fake item from VC now. Please avoid. The authentication work must have been done by a 5 year old. Avoid the Tiffany’s Elsa Peretti color by the yard necklace..Chlo liangVersion: 5.99.0

✓ ShockingSo lowered an expensive jacket because i wanted to sell it faster I sold the jacket and posted it, 2-3 days later, my buyer told me they loved the jacket, but yet on this app it said it hadn’t been delivered and it’s now been delivered for 3-4 days and still haven’t been paid or updated to say it’s been delivered. So i’ve spoken to customer service who have been pretty useless as you have to wait 24 hours or so to speak to them then if your not available when they reply they just forget about you and then u have to wait 24 hours again, after finally getting into a conversation with someone they told me that the item would be assessed but my buyer already said they loved it and the app still wasn’t saying it was being assessed. So now a different agent has got back to me after almost 2 days of waiting, and I replied straight away repeating the entire problem again only for yet again NO ANSWER! I’m getting less and less hopeful of getting paid for this item which was a lot of money. WOULD NOT RECOMMEND!.Ethan_1212Version: 5.124.0

✓ Use with cautionI downloaded this app after being a trusted eBay seller for over a decade. I thought being geared towards more high end items it would be a good experience. Instead I had an absolute nightmare of a run around for weeks from their ‘Support’ team to get payment for a sold item. During the time I was waiting for payment, I was bounced around an array of representatives, each response I received was from a new person. Not very reassuring when an issue arises. Each person would confuse parts of the ongoing issue and respond without clear paths to resolution or transparency as there was no thread of understanding. It made me concerned about selling more goods and stopped me from wanting to list higher priced items. Sellers beware. I have deactivated my account as the team didn’t even have the grace to return the selling fee the took from my item. I genuinely suffered hours and hours of customer support issues. Returning the fee might have kept me on the platform and not writing poor reviews. I don’t need these added headaches as I’m sure many others don’t..Deeken_25Version: 5.97.0

✓ App bugs and customer serviceI like the purpose of the app but when there is an issue with an order or you actually want to talk to customer service it is extremely difficult. You have to go through a whole preset response menu and hope you find a way to say you need more info connect to a person. Then sometimes the app bugs out and when it asks for your order number before connecting you with a representative they keyboard disappears so you can’t type in the order number. I’ve tried restarting my phone and the app and for some train it won’t let me open a new chat it just keeps taking me to the broken one. I submitted a request because my order has been stuck with Vestiaire with a status of quality control within 2 days for 2 weeks. But it can’t get an answer from them, a chat person told me they would contact me by email with more detail about getting my order moving but it’s been a week and nothing has happened...Mlh124Version: 5.98.0

✓ Astounding levels of unprofessionalismI participated in a challenge that promised vouchers of 150€ if we uploaded 15 items within a given time. I did so and received a voucher of 15€. The excuse? More people than they expected had participated. I should add that the vouchers can only be used in purchases of over 300€, so the website would have made a profit anyway. Yet they chose to disappoint their customers this much (135€ less than I expected!). With such high commission fees (much higher than any other resale site!) I would expect Vestiaire Collective to at the very least care about the satisfaction of their customers the bare minimum necessary not to actively lie to them and take advantage. I highly discourage anyone from downloading this app or using this service..SilviabombardiniVersion: 5.29.1

✓ Extra Fees Are ExpensiveThis is definitely the worst secondhand luxury app. The extra fees are ridiculous, every item is at least $100 more than listed because of their authentication and shipping prices. Other apps authenticate their items without charging you $40..Brooke700__Version: 5.88.0

✓ App is terrible-when you need to go back to the lists from an item page it resets all filters and goes to top of the page. This happened so much I deleted the app entirely. -the picture scroll doesn’t always work -WHY do they show the sold products mixed in with filters? The default should be hidden sold products not the other way..KianeauVersion: 5.52.1

✓ Never use this app!!I’ve recently bought a pair of Yeezy’s 350 using the app contacting the seller was not a problem and the purchasing was easy of use the app before from any purchases. I did not think it would be a problem. However, what is the shoes got sent for quality control and check I got a notification saying they passed inspection to send a tracking number, the tracking number I can verify does not work. The only time that the tracking has been accurate is when it’s been sent to the hub which the customer service team believed was my address when I live miles and miles away from Crawley. i’ve checked that my address is correct and the customer service team are not willing to help any further..RH don’t use this appVersion: 5.138.0

✓ Terrible automated app and supportThis app isn’t very seller Friendly! I’ll keep it short and list here: For the Developers: - as a seller writing a listing you then have their AI auto correct and it mess up the grammar and not make sense at all was frustrating. This needs to be fixed why use AI auto correct a listing? - trying to get the listing updated I had to talk to customer service. Very canned responses and after rewriting and then saying the listing would be updated, it wasn’t. For the company and people wanting to download this app be advised: - this company is a B corp! - this means they do good things for the environment. - but they still expect you to print out a EVRI shipping label only(no other sending options)! A lot of people don’t have printers theses days and if your actively trying to save the planet have another option to have digital shipping labels like eBay, Vinted and Depop! I waited over 72hrs for someone to get back to me with the response of we ask you to print out the label! As a first and last experience with an app and a company I can’t recommend this for future use!.EgoaterVersion: 5.85.0

✓ Worst customer service, beware.I used to be a fan of Vestiaire but first their app is terrible, if you do saved searches, it doesn’t really update on the searches you get notifications for right away by the time you go click items are gone. It’s constantly spamming you. If you sell they are constantly bothering you to lower your prices, their commission fees are high, on top of that you can correct your listings and it doesn’t let you add more photos like it kinda picks what it wants, which if you are trying to sell / buy an item is better to have as many photos of it as possible with the item worn! I had an issue recently with buying a pair of shoes that when I got them they were not the size marked in the shoe, I contacted costumer service, which is the worst, every time you get a response from a different person who seems to not have an idea of what you are contacting them about, their only job is basically to tell you “our experts have refused your claim and request for a return” only to then offer you “re-list your item for sale on your account with small amount of selling fee” not even for free, you pay for this quality control and they can’t bother to check something very important that the size is correct. If you google this company they have terrible reviews..Corporate VampireVersion: 5.99.0

✓ Something is wrong with appI still show in my page a picture of two articles that I sold long time ago with the request to send it. My articles were sold, sent, received by you and I received the payment months ago. Every time I sell an item, I see the message of the same old article besides the actual one. I erased the app over 20 times to see if that would erase the old message but it still showing up 😤Support@Vestiaire cannot do anything, they keep telling me to erase the app and activate it again. I have been without the app for at least a week thinking it could work and actualize my page, but it doesn’t. It somehow shows that I own you something and it bothers me. Please tell me how to fix it..Mrs.qualityVersion: 5.15.0

✓ Unreasonable pricesI think most of the items up for sale are unreasonably priced compared to the aftermarket of the products. E.g I saw a pair of nike sacai white nylons on the app is priced at $1,145 when the after market on that specific sneaker is around $400-$500. I also found a pair nike OFF-WHITE zoom flys going for $1,280 when the after market price is at $400-$450 If you’re going to use this app, make sure to compare the prices to prices on apps like StockX or GOAT. If I were to be honest I would rather use an app like GRAILED where paypal is the one in charge of refunds because they use buyers protection and the app overall has a wider curation of clothing and accessories not only glued to selling just designer wear but also presenting a wide variety of vintage and rare pieces..IWANTBETTERCLOTHESVersion: 5.54.0

✓ Great idea terrible appI love Vestiare’s concept however the execution is poor. If I were a platform catering to buyers and sellers of high-profile goods around the world, I’d put more effort into making sure the app interface is perfect and even more importantly it works flawlessly. This is however not the case. I have found it to be incredibly slow and glitch frequently, usually showing a blank page with a red bar at the top saying something along the lines of ‘unable to connect to server’ or some other loading issue. I haven’t used it for longer than 30 minutes at a time yet and every time I do I find myself having to quit it left feeling irritated. I haven’t even been able to add my payment details to send or receive payments yet for God’s sake, because every time I try to it just ends up showing a blank page with ‘error’ or ‘empty response’ on it! Fix up, Vestiare! For now I’m gonna have to try and sell my old designer goods somewhere else..YatalieVersion: 5.58.0

✓ Fake products - bad serviceAVOID. This app is a joke. I purchased a ‘leather’ YSL clutch and when it arrived the tag stated that it wasn’t leather and it was made in China. I shipped it back and they have just emailed me to say that the item is legitimate. 🤣🤣🤣 Not sure how that works when the tag clearly states the item isn’t leather, and I’m pretty sure Yves Saint Laurent isn’t made in China. They also accused me of stealing the strap that the bag came with. I would give zero stars if I could.Emmba__54Version: 5.102.0

✓ Cost of items is virtually doublesThe duties, shipping, fees, etc attached make the item twice as expensive as it says on the app/website. Very frustrating..AudreybruceVersion: 5.44.0

✓ Dear VCThere are few things about the App - The chat with me function disappears after I switch to another page for info. They should appear as the bubble on the screen for easy access, also notification in case I miss a response from customer service (this happens all the time btw, costing both side time) - The app is really rigid in terms of removing item. For instance: A buyers paid for my necklace, but turns after tax, it was out of her budget. So she ask me to cancel the sale. Which I did. Then this necklace goes straight to my sold item section. I tried remove it and relist it, but the app or customer service cannot help. And if I put the item back online, the customer service can only list it back with the sold price (lower- post negation price). Very frustrating! About VC: Not very transparent and high duty - I had serval complaints about the high duties (did they double it?). I had the buyer from the Canada (where I reside as well). She told me the customer service told her, she had to pay for high duties because all items were ship out from Paris. What? I was confused? As a buyer, I was always asked to ship my item to NY for authentication (I’m pretty sure they have a office at NY). If they really ship out all item from Paris, it would not be logistically sustainable . But anyways, seems like all the duties comes down to the buyers, well and the seller (we pay commission up to 25% depending on the price, if your item is over 8000, then they take a fixed commission of 2000.) Need improvements or it will be take over by competitors. Because you got a lot of unhappy customers :).BibdibabbudibuVersion: 5.52.0

✓ Bag stuck together with DUCT TAPETHOROUGHLY check every item you purchase on here. Vestiare’s authentication (which you pay extra for) missed a serious fault in my luxury purchase; a leather bag strap stuck together on the underside with DUCT TAPE. And since I myself didn’t notice it until a month later when the duct tape started to peel up and tear the leather up with it, the 72hrs had passed and they refused to help me. Even their help service was AI generated and nearly incoherent. The fault was theirs and their authentication team, but they’d already made money off me and their clauses covered them, so they didn’t care. Customer service is not a priority to these guys, no matter how expensive your purchase is..Morghana267810Version: 5.139.1

✓ Please fix add to favourites/Wishlist bugBeen shopping on the app and online store and on both platforms the favourites and Wishlist button has bugs with several items not adding to favourites or Wishlist, only adding to one or refusing to add to either. The app/website needs one single reliable place to keep a list of cool items follow and maybe make an offer on..Paul747493836Version: 5.78.1

✓ Proceed with nerves of steelNew to Vestiare (selling) and can’t believe how difficult it is to execute a straightforward sale and to post an item with any degree of confidence. It takes WEEKS for what should be pretty straightforward. My misgivings for eBay et al have faded into the mist, they are so transparent by comparison. And easy to check sale progress. Also bids are binding. What’s with the 24 hours to waft about and then cancel offer? Days pass only to discover ‘sale’ cancelled?? Impossible to check ‘Orders and Sales’ under Account suggestion from team as this option doesn’t exist on my iPhone App. I’m tearing my hair out. Proceed with caution. Oh, and I’m very careful with my possessions, put up for sale (used not abused) and how come the sales tag gets beaten back to hardly worth bothering? Huge commission and goodness knows when or If will get paid. This is an uncomfortable experience. Nice to look at fab things but....Charlie lllVersion: 5.0.9

✓ Poor serviceGreat selection of products for sale, but real Lack of options to handle issues with the orders. 3 out of 4 of my orders got canceled because seller didn’t ship the goods, that’s 75% failure rate! In that time your money is tied up with vestiare until they cancel the order and issue a refund. And there are no consequences to sellers for defaulting on the orders. The app also makes you pay duties on local purchases if the authentication has to be made overseas. Support team is challenging to talk to..Berek779Version: 5.112.0

✓ Scammed meI only got the app to make a purchase to use the promo code WELCOMEWW which I applied to my order and was shown the discounted amount. After reviewing and proceeding to payment I was redirected to PayPal which automatically did my payment. When I was brought back to the app and was shown an order completion I realized that the coupon was not applied. I contacted them to tell them of the issue and they asked me for a screenshot of the cart... I don’t know how that would be possible to provide as I already purchased the item. I provided them with everything else that they asked for. And after some back and forth they said they will give me a free shipping coupon for my next order, they will not refund me the amount of the coupon of cancel my order for me to reapply the promo code that I 100% added. I am beyond baffled So basically their app messed up and their only solution to the problem is “hey spend more money and get to use the coupon”. I am baffled that a trusted and legitimate business is only contactable by email, no phone number. And that a refund is “beyond their control”. I wouldn’t suggest using the app or the site at all unless you want to be a victim of fraud and bad customer service..JainuVersion: 5.30.0

✓ Unfair commission and Poor customer serviceOn top of a very high commission on selling also a very bad customer service. It was the worst selling experience in the pre-owned market. I have sold an authentic jacket that was refused by the VC authentication team saying that they couldn't identify its authenticity although it had a serial number proving its authenticity. On top of that I had to pay the shipping fees for the delivery of my own jacket when I don't think the reason for rejection was valid. Also I have sent the jacket in its original box. I have paid for the shipping and received my jacket in a VC dust bag. The box was never sent back to me which will make me get less for the jacket when selling it again. This is very disappointing, I will never use or recommend again..Yaraes123Version: 5.101.0

✓ Bad purchase experienceMaybe not the about the app it’s about the bad purchase experience. I was back and front into accepting the deal and finishing the payment and getting refund back for 4 times. And my money has been kept by third party for a month totally. I didn’t get what I want and I lost all my interest due to the incredibly long process..KkkkkkkooocaiVersion: 5.47.1

✓ Nightmare to useI tried uploading product to the app and the images were never good enough and got rejected. So unless you have perfect lighting and an amazing camera, you can’t upload anything. I just decided to try again and the app tells me my email address isn’t valid but when I try and sign up it says email address already exists. I give up. Will stick to eBay.LizzyAbramsonVersion: 5.79.1

✓ Incorrect duties calculated. Support team not helpfulOn checkout, a duty that is not required for Australia under AUD1000 was added. When I contacted their “support” team, all they did was quote import duties. Despite me providing them with the link for border requirements. They even had the audacity to ask if it’s not required why would it be calculated?! Well! Let’s say I won’t be using these guys. If you’re going to sell luxury goods, you need customer service to match..Alizarin1123569Version: 5.46.1

✓ No edit button? Really?I transferred my closet from Tradesy and posted some items. It takes far too long for Admin to figure out the name brand even when it’s written on the item clearly and the list to choose from is anything but extensive. Also, it would make it more detailed if I could include specifics about the item rather than the limited list provided. So the item shows as non-signe or no name. If I make a mistake on the description, I can’t go back and edit! Additionally, there’s no way to edit the price! I strive to list a fair price for my items. But if I list an item at $225, then don’t send me a message encouraging me to drop the price to $37. Wherein if I did drop the price to $37, I’d be encouraged to drop it again. Not much assistance from the site regarding these issues. Im about to remove my items and leave this app..Avengers1!Version: 5.105.0

✓ Horrific QualityPurchased an item labelled as in excellent quality, when they did their QA assessment on the item they sent a photo showing frayed ends on the side seam and downgraded the item to good quality and gave me a refund. The refund is only redeemable on their site/app so I can’t get my money refunded to me that I spent on what was a faulty item? Don’t trust them! When I finally got the item weeks later and too late to return it was I can only describe it as poor quality, there were holes in the underarm seam I could put my finger through the seam threading was worse than they had described or depicted in their photo. I sent back photos of the numerous faults I found and they offered to pay for the repairs which were worth more than the garment itself. Never heard back from their customer service. Do not use this app!.Shadow_BabyVersion: 5.68.0

✓ They sell fakes!I’ve done a lot of research on realisation par dresses specifically, comparing details on the authentic ones vs the dupes made by Chinese manufacturers, in order to safely buy them second hand from other apps. However, I was excited to begin using Vestiaire Collective with the assurance I would 100% receive authentic pieces. Very quickly, I realized there were many obvious fakes listed, and one particular seller was labeled “expert seller” and had sold multiple fakes. I contacted their customer service and they denied the possibility of one of their specialists ever letting that many fakes process and said they would leave a note for the warehouse... what about all the poor buyers that have already been scammed?? This company has built false trust and clearly has no validity. I’ve even heard of other buyers receiving fake LV bags. They are a scam..FaithvoriteVersion: 5.29.1

✓ Good to sell, terrible to buyI bought a Burberry trench and when I received it, I noticed a few marks and wear and tear which wasn’t reported at all. I contacted customer service several times and I did not receive one single reply. Terrible service and completely dismissive. This is why I will never buy or sell here ever again. I have sold with no problems so this is very disappointing. The shipping/ duties and taxes after are too expansive as well. Sometimes you rather pay a little extra and just get a brand new one with free shipping..Liliem85Version: 5.79.1

✓ Impossible to sell itemsWhere do I begin?! 1. I sold a handbag that took 4 weeks to be collected by the Vestiaire organised courier, it wasn’t until I sold another item that a courier came to collect all outstanding parcels. The amount of time I wasted contacting Vestiaire and the courier company is ridiculous. 2. Fragile items that are not allowed to be shipped internationally cannot also be sold within Australia because the authenticity hub is in Hong Kong. 3. Customer service is europe based and lack manners. Incapable of apologising and far from helpful. 4. The percentage you actually earn from selling something is minor. 5. If you happen to mention your phone number, email or a name of another app your account gets frozen for 24hours. I suggest using Depop..Fancyflamingo33000Version: 5.85.0

✓ IMPOSSIBLE GETTING ANY CUSTOMER SERVICESays 24/7 but that is FALSE. Have tried to contact multiple times and it’s an automated bunch of rubbish replies. I expected an appropriate response from them, an apology, a refund for the item that never turned up that I paid insurance on & still nothing. They do not care about their clients, only making money..KaySteff7Version: 5.88.0

✓ Would give 0 stars if i couldWould give 0 stars if i could. bought a cartier vintage bag from there but i didn’t like it when it came, went back in the box and resold it in vestiaire. when it came to shipping that was a nightmare, the courier didn’t turn up day after day and it took me talking to 3 separate agents to get the courier to actually turn up. then the buyer contested the item, which was strange as it has been in the box since i bought it? then i received an email from the courier telling me the item was being returned! vestiaire hasn’t even contacted me with any kind of details about why!! for days!!! i had to go through an agent on the chat feature to confirm. This website is absolutely horrendous, please try other avenues to buy and sell designer items..Elh12456832Version: 5.71.0

✓ The WORST customer service!!!PLEASE do not try to sell any item here, they have one the poorest customer service I’ve ever encountered. I fully regret the decision I made to let go of such a special item for me. If only I had known of all the trouble that this company has created. I have a month trying to understand what happened with a pair of Manolos that I sold. They stopped sending me updates of my item once it arrived to the department of authentication. No update, no payment, no response from customer service. I have sent various emails, try to solved it through their chat and when I tell you this is horrible, it’s HORRIBLE. Their answer to my item being lost is that “by now it should of been fully paid to you” yes I know that, that’s why I’m contacting customer service because I can’t get an answer, it’s seriously so frustrating. DO NOT SELL OR BUY ANYTHING FROM HERE..MochnnzVersion: 5.83.0

✓ Achat escarpins DiorBonjour je dois dire qu’il se passe des choses plutôt bizarre sur vestiaire depuis quelques temps j’ai fais plusieurs achats ces derniers temps j’ai choisi envoie direct malheureusement ceux qui sont affichés sur le site de vestiaire n’est malheureusement pas celui que j’ai reçu si je pouvais mettre une photo pour vous cela aurait été bien malheureusement non. mais j’attends le retour de vestiaire pour savoir si ces genres de vendeurs ont leur place sur cette plate-forme. Malheureusement pour moi je me suis rendu compte un mois après.Ludie delvaVersion: 5.150.0

✓ Banned from chat and crazy customs feesWhen looking for a specific item, I found a seller on this app selling my size. A $310 item turned into $470 by the time I went through the check out due to customs fees, shipping, insurance, and control fees. 30% duties seems incredibly high - likely because they ship items to the US for authentication, then ship them to you - does this mean I’m paying duties twice? There’s no way to avoid this authentication either. Because of the large jump in price, I messaged the seller asking if she would be willing to take an offer on the item. I didn’t hear back so I checked a day later and I’ve been banned from the chat function. I reviewed the link provided - not only did I not receive an email stating why I was banned/that I was banned to begin with - nothing I said was included in the reasons why you may be banned. I simply asked to negotiate the price. I’m not sure why anyone would use this platform as a customer or a seller, with the crazy high fees and getting banned for trying to discuss price on a second hand item - the app literally encourages you to do so. I will never be using your services going forward, and this is not even mentioning the app not remembering filters which makes browsing for something in your size very difficult..Alicja BVersion: 5.61.1

✓ Not worth timeDownload goat if u want good price and actually discounts this app is a cash grab and not worth anyone’s time or money.Text 483Version: 5.41.0

✓ App is usually a messI have a love- hate relationship with VC because they have really Good stuff with decent prices. However, the App constantly logs you out on its own, and when you try to log back in, it becomes a big problem. A very big one! Also, the new update is a complete mess. Can’t read notifications, can’t view your favorites, can’t sort / filter. Whatever update was done needs to be reversed or improved, but as it is now, it is a serious headache. Another thing is what I call “Rigid Template”. VC doesn’t give sellers enough freedom when it comes to description of their items (that includes pictures), which makes it a little difficult when buyers are searching. All in all, there needs to be some serious improvements with the App. VC has a lot of potential to be bigger than the likes of Poshmark & Mercari, and I am hoping they can tap into it properly..Demmy GeeVersion: 5.83.0

✓ Lack of response to queriesI have left messages and offers for buyers who do not respond. I wanted a photo of the wear on heels and soles and another for a close of on some damage I could see but there was no mention of it in the copy nor a photo concentrating on this area if the shoe. So lack of transparency about the co diction of the product. Not sure how they are able to ignore buyers and allowed to still sell. I reached out to you a couple of times asking for your assistance- I think you even offered it and no follow up on your behalf. Am Disappointed as I am new to this site and quite like everything else..KinkorafrankVersion: 5.0.7

✓ Unable to post a listingI’ve been trying to sell an item, however every time I try to post, it says “error came up, please try again later”..Mascha12Version: 5.21.1

✓ Good concept, weak service deliveryThe concept is great. The actual offering and services make me reluctant to use again. The amount of money spent on shipping and “verification” often costs more than the product. Even worse, if the product is coming from your own country, it still gets shipped out to be “verified” then comes back into your country for delivery. So expensive and timely. And you don’t have a choice in accepting “verification” or changing delivery options.Cosmo liarsVersion: 5.94.1

✓ It’s alrightSold my first two things fine, then my third item the buyer didn’t want it so got it authenticity checked and they rejected it and I had to pay £12 to get it back. Now I’m being emailed saying my account is suspicious, it was just a mistake cos I thought it was an authentic item (and still do). Maybe as a buyer it’s better but as a seller it’s too much hassle, took three weeks to hear any updates on where my £200 item was when the buyer didn’t want it. App is a bit odd too, there isn’t a clear messaging section and you have to click too many times just to find your items, and because English isn’t its first language the info etc is a bit oddly written. Not for me, will not continue to try selling as it’s been too much hassle with expensive items. Maybe someone else would find it fine..Mayahc15Version: 5.88.0

✓ Zero protection shopping on this app. Fraudulent.Buyers beware. The app works fine in that you can browse and purchase items, but do not expect you are going to receive them. Vestiaire Collective will keep your money though. The sent me an empty box and basically said too bad. Three weeks since I first received the empty box and many emails back and forth and many “we understand your frustration” replies but zero action on their part..AbcmetiiVersion: 5.110.2

✓ Worst customer service everI ordered something from this app over a month ago, it got returned to the seller, and I have been fighting to get a refund for the last three weeks. Every few days I get an email saying the case will be resolved in 24 hours, but it’s been weeks and still nothing. I even got DM’s on Instagram from the seller who said the package got returned to her, and still all I get from the customer service representatives is that the “investigation is ongoing”. They don’t have a phone number and you can only contact them through email or chats, which get disconnected half of the time you use them. While it seems like a great app, it’s only okay as long as everything goes smoothly. I’m out $100 and doesn’t look like I’ll ever get it back.._elizabeth_27Version: 5.76.0

✓ Dodgy company. Avoid no matter what!I bought a pair of shoes which didn’t match a description. Immediately contacted the seller who was trying to convince me that he wasn’t aware of selling me the item which is different from the one described on his account. The man disappeared at some point so I contacted VC. They told me that I can resale the shoes which is not an option as I don’t see any reason to pay additional money for somebody’s dishonesty and misleading information. The person from VC I was talking with stopped responding, although I politely asked her to help me get my money back or shoes replacement. Please, be aware that if you decide to use this app, you’ll be dealing with a very suspicious company breaching both EU and UK customers’ law and regulations. I’m reporting them to the UK Trade Standards and strongly advise everyone not to use this dark market app. Pity that it’s impossible to give them zero stars..Don't go this way!Version: 5.157.0

✓ Sellers beware ⚠️You are not protected via direct shipping when the product goes direct to the customer. An item I sold in brand new condition has been returned to me with holes and the zip broken. I have been selling on the platform for a few years now and have a great track record. As I didn’t have any photos of the areas of concern to contest this. I am now unable to sell the product as it is damaged and my seller rating is tarnished as a result. I have since uncovered forums with similar feedback. VC - the beauty of your platform is the authentification element of the sale of pre loved goods. You have failed sellers with this direct shipment option. Your customer service proposition also has a long way to go. Please consider training your team to read emails from members and empower them to reply with personalised responses that actually answer their enquiry. This has been a re-occurring theme since I joined the platform..BuywellnotoftenVersion: 5.67.0

✓ App is fine, sellers let it downGreat concept and the app works fine! I used to love shopping on here, but as the platform has become more popular, some sellers have ruined it. There’s a lot of fakes on there, which VC helped me to return quickly (thank you!) however, the seller still has their trusted seller badge and continues to sell their counterfeit items. It is also a shame because sellers mark up the prices hugely, for much higher than you would buy them directly from LV, CD, etc!! I prefer to buy second hand because of the materials such as leather and lamb skin, but it is just a complete rip off now :(.CeldekaVersion: 5.121.0

✓ Frustrating - can’t log in on appAbsolutely frustrated again — I have tried to use the app on my iPad a few months back after using the website for several years (I am a happy customer), and I gave it a shot again today - both times I could not log in after several attempts because the app is not recognizing either my usernames/ email or my password. At the same time, as a test, I have logged in on Safari successfully. I have done this same test a few months back, with the same results. I can log in on desktop in several browsers, and on Safari and Chrome on iPad, but never on this app. I give up, I feel super frustrated and have no wish to try using the app again. I will stick to desktop, though with a slightly sour taste in my mouth... Take a page from Yoox (I am their happy customer, too, but via the app), and improve the experience - it will bring you even more business..DausmausVersion: 5.19.1

✓ AppallingTerrible customer service. They don’t check to see if the items you buy are fake and when you try and return a fake copy of a designer item, they won’t give you a refund. Stay well away…..PoodlemookVersion: 5.85.0

✓ No way to disable promotional notificationsThe app itself works okay, but there’s apparently no way to disable promotional notifications like flash sales and the like. The notification settings screen in the app has various toggles to disable some notifications, but not these. Customer support claim to be able to turn them off (which takes two weeks…) but they keep coming. Only really a minor problem in the scheme of things but it doesn’t provide much confidence that the company is doing the right thing in related issues like privacy, information sharing with other companies, respect for the user, and so on..IthinkihaveacatVersion: 5.20.0

✓ Double Charge for DutyI love the variety this site offers however they double charge duty for international customers and don’t refund, takes multiple inquiries, very poor communication in customer service. I wish they would go back to the previous system of not charging duty at check out , as they are charging more than DHL..KaitkaitkVersion: 5.11.0

✓ Good app, bad services, unfair practices. I would avoidI would strongly recommend to avoid this company. I had a total of 4 orders with them, out of which, 2 with issues. A pair of shoes with broken heels and a dress that never arrived. To refund me, i was asked to hand write that the product was indeed broken (despite submitting several pictures immediately after collection) and in the other case, that the item indeed did not arrive (despite being pending on UPS and VC app). In addition, they requested a copy of my ID by email. If you check their T&Cs, none of the above is stated and should be easier to obtain a refund. Requesting IDs from buyers and by email, raised me questions on their DPO obligations and how they meet it. One of the refunds was made after a month, the other one is pending delivery for almost 2 months and they would not investigate it as I refused to provide the ID. I raised a complaint externally with dispute adjudicators. If you can, stay away from them, if you were treated unfairly, raise your complaint further maybe their practices can be investigated..Sim1984101615Version: 5.138.0

✓ Terrible customer serviceI’m having a terrible time with this site. There is some confusion with my account so they closed it and won’t let me back in. But the issue was actually resolved several months ago. I buy handbags for a collection and spend quite a bit of money. I have tried several different ways to contact them but no one will help me. The phone number and emails don’t work. The people on the chat say someone will get back to you but no one ever does. It’s the worst! I wanted back on because they have decent selection but now I don’t think it’s worth it. I’ve asked repeatedly for them to send a record of my transactions because I can’t log on to get it for myself, and I get no response. It’s very insulting. I don’t cause any trouble. I go on there and buy bags. I don’t know who the business genius is there who thinks it’s a good idea to treat your paying customers like garbage..MsmmmMargaretVersion: 5.84.2

✓ Vestiaire has issuesI find it incredibly frustrating how unresponsive sellers are to questions. I often don’t buy something I want because after months of asking on many many items I just can’t get questions answered. And why aren’t Vestiaire addressing the issue, and getting rid of unresponsive sellers. Or items that sellers tell you they have sold by other means, and yet the item stays up as still for sale. Vestiaire need to fix their business model. It makes it look like they don’t care for your business. And it just takes too much energy to participate. Shopping is meant to be fun. Vestiaire is anything but an exercise in frustration. Sorry..MslisaceeVersion: 5.72.0

✓ RidiculousSold a $4000 value dress for $490 took over a week for them to even get the package via fedex and then upon quality control claimed my item wasn’t as described. The dress was brand new with tags, tried on once and they claimed it had a bad odour and staining. 2 tiny deodorant marks on the INTERIOR of the dress was what they claimed were “stains”. Then had the buyer cancel the sale all because of this companies claims. Took all my listings down and will never sell on here again.Skyme12Version: 5.84.2

✓ TERRIBLE CUSTOMER SERVICEL got a pair of shoe mentioned VERY GOOD CONDITION but when l received them they had two parts of leather peeling off and the seller didn’t mention it. l emailed Vestiaire collective and they asked me to send some photographs clearly showing the problem areas. FINALLY GOT A GREAT REPLY “Vestiaire Collective does not exchange or return of items bought from individual seller. l have gone ahead and enabled the put back on sale button on this item. Which means you can put it back on sale with just a few clicks and at a lower price than the commission would have been for this item. l hope this is helpful, but don’t hesitate to get back to me if you have any questions regarding this. Alejandro for vestiaire collective” So, why did they ask for pictures if they weren’t even going to do anything about the problem? They charged me for authentication and control fee when they didn’t check the product before sending it to me. When l find the problem, it’s my fault. Nobody can use this app to buy things with that service..KeungkaVersion: 5.43.0

✓ Where is the customer service?!I use the app. have purchased with the app and I also sell. When it works, it’s fine, but when you have an issue, there is a complete lack of customer service. I notice that the app has responded to my review here but yet not provided or informed me on how to contact them about an expensive item I tried to sell with them which is now lost by the post service *they* chose to send the item with..C.shahbVersion: 5.41.0

✓ Horrible customer serviceThe worst customer service I’ve ever had. I sold an item for basically nothing they found something wrong with it and wanted to bring down the price even further for the buyer. I was unable to access the report where it described what the issue with the item was and decide weather or not I wanted to accept the new proposed price, it took them over a week to try and resolve and I had to go out of my way to contact them because I just never ended up hearing back from them. Every time I contact them they have no idea what’s going on. You can tell by their responses that they simply just don’t care and that they don’t even know what the issue is because they rely with things that make no sense. I declined at the end and had them ship the item back to me because it was taking too long and I wasn’t going to sell for so cheap and plus they take way too big of a cut. When the item got back to me I had to pay $30 in import fees!! I was shocked! They refused to reimburse me for it. They also make you pay the import and duty fees upfront. It’s not a choice. I’ve never ever had to pay these fees this way on any other website before. It’s always either a choice wether or not you want to pay when you buy the item or you pay once the item arrives to you. So ridiculous. If you want to sell your things for basically nothing then this is the place for you, if you want to make back a decent amount of what you paid then don’t even bother..Aldijana akamsVersion: 5.52.0

✓ Needs improvementThe user ought to be able to save basic specs in their profile - for example, one’s shoe size and blouse size, so that the products shown are automatically the right size, unless we specify otherwise. The options should be thus: 1. Shopping for yourself (all the sizes already saved by user) or 2. Shopping for someone else (manually enter sizes via filter.) Otherwise one is forced to manually enter these details for each and every search, or browse through numerous products that are ultimately the wrong size. If the app already knows my size, then I can just search by price range and see everything available for me. That would be amazing..Ploibacgi267Version: 5.52.1

✓ Love “make an offer”It’s great that you can get to have a mini haggle over the stated price. This often helps both parties arrive at a happy medium - especially as the shipping is sooooo much. That’s why I took off 2 stars. It’s pretty steep to pay $60 shipping for a item weighing 500gm going from China to Australia. Shipping is sometimes the same cost as the item!! Ridonk!.BextafextaVersion: 5.21.1

✓ The bad outshines the goodGreat idea, unfortunately the terrible selling experience has outshined any positive aspects of Vestiaire. All of the other negative reviews are spot on. I’ve been going back and forth with customer service for over two months now about an item that I sold, which was seemingly lost due to the shipping label Vestiaire provided me. During this process, after somehow swapping my case with that of another customer, and in doing so revealing our personal information to each other (a huge violation of the company’s privacy policy which they have barely acknowledged), they are now asking me for a photo of my ID to open a report on the lost package with the carrier. This basically puts me in the position of deciding if it’s worth risking my personal information again to possibly recoup the value of the item that was lost due to Vestiaire’s incompetence. At seemingly every turn, the user-hostile experience of this app is pushed back onto the customer, leading me to ask, why bother with this good-intentioned but poorly executed platform, dear reader? There are better alternatives..SosososodopeVersion: 5.79.0

✓ Absolute WORST Customer Service- a Joke!!!This is literally the WORST customer service I have ever experienced after making over a $1000 purchase! They are money hungry and once you pay, DO NOT EVER EXPECT TO RECEIVE A REFUND!!!! Clearly theyre system was not working properly at the time of my payment and they refuse to refund the money they over-charged for. Instead- they offer a coupon to use on my next purchase. HAAAAA! What a JOKE! Like I will ever make another purchase through VC!!! Right! I will NEVER do business with them again, and I hope you do not either. Awful experience to have spent so much money. Ive reached out multiple times for a resolution but theres no phone number or email…and the live chat is a joke. VC- Please dont reply to this review suggesting I reach out for a solution. Been there, done that. Yall failed and lost a customer for life..ElevstyleVersion: 5.99.0

✓ Vestiaire Collective is a scam to buyers and sellersBetter to sell on Poshmark or eBay. Read the negative reviews as it is reflective of how this company operates and what could potentially happen to you as a buyer or seller. QC and customer service (Chat With Us) is the worst. I spoke with a very rude representative who kept asking me to prove I even shipped my item. They seem to have lost the strap and charm that went with my bag which I wrapped separately to keep it from creating imprints on the bag and also so I could stuff the bag a plastic bag with air. I wrapped and prepared the bag as I would on Poshmark. I then get a QC report saying the bag was missing the strap and charm. When I contacted customer service I was matched with an incredibly rude representative, Luis Jonas L, who insisted I show proof of my shipping the bag and that I might have not shipped the bag (in that case how did it get QCed????). I told Luis that the bag strap and charm with wrapped separately placed in the box with a yellow sticky note saying the strap and charm were inside and to have it carefully unwrapped. I wanted to know if they could ensure the original box was still there and that the contents were still there. Well Luis interprets it as me accusing them of throwing away my item while I was expressing concern that the box is thrown away and the bag would be repackaged when sent back to me or the seller (if they accepted). I wanted confirmation someone to physically search the box, instead they insist they will check via cctv (not sure if they have a camera looking inside every box or do unboxing videos for every package). You would not have a customer representative who responds like Luis on Poshmark. At the rate at which they are handling my case, my item is probably getting shipped back before they even resolve my case which is consistent with the negative reviews shared on other sites. We will see if I have a VC horror story to tell. I recommend buyers and sellers to watch the YouTube horror stories and read the negative reviews. As for the app, it sucks the chat with us feature connects you with aggressive and useless customer support that do nothing! Seeing how they behave is similar to the other negative experiences, this is their scam: case 1, QC rejects the item finding false reason, buyer gets refund (but does not process it), seller gets charged duties and fees— they take buyers money and they take the seller’s item if you can’t pay them directly the duties and fees; case 2, buyer receives item but reject do not payout to the seller..Mel-is-madVersion: 5.151.0

✓ Terrible quality controls and customer serviceThere is no way that you can return a product on this app although they say that “if the item doesn’t match its description you can return it”. The thing is, every time an item I received has a problem, they deny it and try to find excuses for how the item actually matches its description. Event it is very obvious that in the seller’s photo she was trying to hide a flaw that is not mentioned in description. Never trust things described in “good condition” because it may not be. Charge such a significant amount of quality control fee and “customs fee”(even items that are so cheap which does not require any custom fee). Plus these fees are paid for nothing. Very poor quality control team that I think some of them should get a pair of glasses. This app is purely a scam. DONT USE IT............……………？Version: 5.67.0

✓ Commission StructureIf commissions structure is changing we should be notified when we are on the app and updated across all of your website pages. Why does one page say commission + processing fee = 15% and another page says it’s 18%..AhahdbuevafbVersion: 5.118.0

✓ VC lost my original VCA authenticity certificateTheir app is very difficult to use, live chat doesn’t pull out your information. Your previous listing could not be retrieved. Charged expensive commission on sellers and make you heavily discounted your true value of product. I’ve had it after they losing my gold bracelet authentication without investigating and blame on seller didn’t send to them and blame DHL. Totally crazy ! Don’t sell your items don’t buy from them. You will REGRET!! Dark Business karma return to you VC ! I have contacted several times with your team! No one cares ! It’s over 2 Weeeks. Please escalate this to your high management!.Kawaii_squidVersion: 5.128.0

✓ Lack of awareness with covid climateThey have a complete lack of awareness with the current covid climate, they keep cancelling my sales after 7 days even though I have shipped the item because the tracking will sometimes take a day or two to update. I contact the buyers and they are understanding and not in a rush but Vestiare will automatically cancel the sale if they don’t receive the item in their warehouse by day 7 which is so ridiculous. They are not giving the buyer OR the seller any choice in the matter and have no regard to the fact that there are shipping delays, reduced store hours at fed ex drop off centers, personal complications, jobs, etc that get in the way. It’s the worst resale app I have ever encountered and I use 6 different services..SaryyyyyVersion: 5.49.0

Vestiaire Collective works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Vestiaire Collective.