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Signeasy - Sign and Send Docs App Complaints & User Negative Comments 2024
Signeasy - Sign and Send Docs app received 82 complaints, negative comments and reviews by users. Have you ever had a bad experience using Signeasy - Sign and Send Docs? Can you share your negative thoughts about signeasy - sign and send docs?
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Signeasy - Sign and Send Docs for Negative User Reviews
✓ To dearFor signing documents at £15 a month is shocking and so expensive I’m looking for alternative apps that do the same thing for less the app should be one off payment of 99p or get 3 free credits per month as £15 a month Is obviously for those who use the app daily which I don’t.Version: 8.9.2
✓ Pretty disappointed it's so expensiveI mean seriously, it's way more expensive than it should be. It's disappointing there's no longer a pay-as-you-need option. $9.99 per month is the cost of Photoshop and Lightroom! For something I'll use to sign 4-5 documents per month $9.99 is way too steep. Maybe $2.99 or $3.99 per month would be more reasonable... or for $120 it should be unlimited/forever, not just for a year. It seems a great program it's just insanely over priced..Version: 7.2.0
✓ 太贵非常的贵.Version: 7.3.3
✓ Not user friendly on iOS and productivity is low.Not user friendly app on iOS. Could not do the job ASAP..Version: 8.7.1
✓ Good but so expensiveSeriously, just for signing a document, 150$/y is a joke. Man dont you find it’s expensive? Man......Version: 8.9.0
✓ ExtortionGreat app but extortionate pricing so I’m afraid will not be using until an improved pricing system giving value for money.Version: 10.0.4
✓ Bad appYou can not do anything unless you pay. The app is good ..Version: 7.2.6
✓ Not workingThis app only lets you have 4 free signatures max and when you choose the option to upgrade it just keeps saying can’t connect to iTunes. Very poor.Version: 10.0.9
✓ Not using default email app any more.The app works well and have been using it for some time. Not happy with the recent change on how the emails are sent now. Earlier it used my mail app on iPhone to send the documents, but now it sends documents through some internal email, that does not show my contacts properly and also does not show emails in my Sent Items. I know I can copy myself but, as user I should have the option to choose which mode is preferable..Version: 7.4.0
✓ Awful and expensiveI’ve been a SignEasy user for the past 2 years yet recently it has become clunky and expensive. In addition I get no help from support when I contact them. There are plenty of other signature apps around so I would recommend trying those because this one has disappointed me..Version: 8.9.2
✓ Too ExpensiveOUTRAGEOUS- Unless you’re a corporation or other larger entity, this is not practically priced for an individual that needs to sign legal documents. Absolutely nosebleed high at $119 year- Gee- only $10 a month you say? 3 free signatures! Wow! What a deal- if I had to sign 4 signatures I would be paying an arm and a leg. My cloud coverage (which is vitally more important) costs me less. Try coming up with a plan for maybe 20 SignEasy signatures or a reasonable price per signature. One plan does NOT fit all, but it’s sad because this could be a great app otherwise. I’m sure that SOMEBODY who is excellent with coding could easily make a competitive app for the normal person to satisfy their needs. Rethink your price!.Version: 9.2.3
✓ How do I buy more credit? No way to contact support!!Very poor in contacting this company’s support. I don’t want to pay monthly or yearly. I want to buy more credit. It used to be a good app now not so much.. just got to big for their britches!! Ken.Version: 10.0.1
✓ PoorCan’t make multiple signatures.Version: 10.9.2
✓ Great app butGreat app but I do not sign enough documents for the annual subscription cost $174..Version: 7.2.2
✓ Good, but not worth a subscriptionThe app is well set up and easy to use. I also liked the verification trail it added as security. - However, for an average person like myself who would only use it once or twice a year the subscription of over $24 AUD per month is absolutely ridiculous and a clear theft of income for the luxury of using the software. There should be a plan for users who use it as a matter of personal usage where signing of digital documents are done rarely which in my opinion be a once off payment or a payment per usage of software with said trusted verification trail. $24 AUD for an average user like myself who uses it a couple of times a year is not and does not reflect any logical sense given the variety of free signing applications that come from companies such as Adobe or other developers. Plans for usage should only be for people who use it on a regular basis for business purposes. As I said it’s a good app and easy to use, but not worth $24 AUD or more per month, and it’s for this reason I will not be using it past its “trial usage period”..Version: 10.9.3
✓ Occasional users pushed outI sign probably 5-6 documents a year. The 10 signatures for $4.99 worked great for me. That option is no longer available. I understand that developers have costs, too. Unfortunately I don’t need to sign things enough to warrant the $120 yearly subscription, which is the cheapest option available now. I’ll be happy to use this app again if something like the 10 for $5 becomes available in the future. Until then, it was easy and a very good app; but it is too expensive for occasional users..Version: 7.2.1
✓ The best ever before updates! do not update!Using it for almost 7 years ! just looks like after every upgrade it gets worse , long downloading, keeps on hanging quite often at latest upgrade (i use an iPhone X ) and less user friendly than before old versions I am on a paid version but not the latest ($120 a year) maybe that the problem🤪 if you update to 8.4.2 your app is not working properly anymore i have it on 2 devices version 8.2.0 works ok !.Version: 8.4.1
✓ Zero credits remainingZero credits remaining What I can’t even use 1 feature without paying.Version: 9.2.3
✓ DisappointedDoesn’t allow import of PDF docs into app on IPhone. so can’t sign. Disappointed. Not likely to renew.Version: 8.5.2
✓ I would have given this 5 stars, but pretty upset about shady upgrade tactics!I have been using this service for several years now. While I’ve have limited issues minus a few issues when they have rolled out new updates over the years it’s been pretty good overall. They recently asked if I would like to upgrade from my monthly package I’ve had for years to a year subscription. I agreed and paid for the year. Once I did this, they immediately blocked me from using the document signature and requiring I pay for an additional year of their pro service for $179 on top of the $99 I just paid for a year of the service I had been using for years. This is very shady business tactic and is going to cause me to switch providers along with I just reported it to Apple..Version: 13.0.4
✓ Disappointed and not user friendlyNot impressed.Not easy to import or email after ... Will not purchase product.Version: 10.1.9
✓ Had to uninstallMultiple free options do much better than this app to give me exactly the outcomes I need..Version: 13.2.8
✓ RandyEasy the first time, then a nightmare!.Version: 10.2.2
✓ £9+ per monthI like the idea of this, but after about 4 signatures, I could not do any more unless I agreed to pay over £9 a month. Sorry, but I’m sure that is unfeasibly expensive to have the ability to sign electronically..Version: 7.6.0
✓ Works great when it does but when it goes down customer service is horribleThis app was working Great for me until the whole system crashed and they had to reboot it. I work for a hospital and we have spent 4 hours trying to resolve the issue. I upgraded to a plus subscription and the app will now not recognize this and allow me utilize its features. The fixes they recommend with the online chat aren’t working. I have been begging them to call me and help me resolve this issue they created with no success. I work for a hospital in the middle of a corona virus outbreak and this hampers us.Version: 9.2.2
✓ Wait for it....The app will work well, you will spend time making the document then to try and save it only to find....you have to pay!!! It’s not cheap. Very disappointing. I don’t recommend..Version: 7.2.8
✓ Update made it worseIt used to allow multiple signatures, which was great to save signatures for both my wife and I. Now it only saves one - less functionality, what gives?! In addition, functionality has been removed and can be added back in for additional cost. If you want to incur additional revenue, actually add more functionality. Don't charge more from the same or lesser functionality..Version: 7.1.1
✓ Difficile à annulerCompliquer à retirer.Version: 10.8.5
✓ Stuck with subscribersIt seems unless you and your customer have this app then it’s only useful on a desktop, which means it’s only partially useful, when I tried opening the document to sign from a different account you get the message ‘we’re working on non-subscribers access to the app’ I sent a test document to another email and it seems ok to create a document but for me it’s missing the obvious part which means that this app is limited to subscribers who want to pay for the app to be able to sign your document- this puts a barrier another between you and the client which doesn’t work - I’ll keep searching..Version: 7.2.8
✓ Was good, now barely worksAlways seems to hang when I want to sign a document. Haven’t been able to effectively use this app for the past 2 months. I won’t be renewing the subscription..Version: 7.4.4
✓ So No Buy !!!Doesn’t work, customer service does not reply. They’ve taken my $134.00 and the application does not work at all, it simply continues to force me to. upgrade to the corporate plan!! Stay away..Version: 13.2.4
✓ Simply silly appIt can only accept one signature so actually trying to sign an agreement with my flat mate on the same iPad on one document isn’t possible that must be the dummest thing in an app I’ve ever seen. Simple is original and design is easy when simple is respected silly app very silly skipped the basic. RUBBISH.Version: 8.9.1
✓ Loved it until....I didn't bother looking for a different document signing app because this one worked so well for me. I recently ran out of my purchased signing credits.....and the ONLY options now are to pay minimum $150/year for a subscription! Really not economical when I use it so infrequently so I'm forced to look for other apps to spend my money on instead..Version: 7.1.1
✓ Changed Billing PlanThis app used to be everything I needed. I could sign documents on the fly and simply pay as I go. This was all I needed because there would be some months when I wouldn’t need the service at all so pay as you go is the perfect plan for me. Well, then this app decides that they are going to now only work if you pay for their monthly or yearly plans. I don’t need those because I don’t use the services monthly. So now instead of just paying as I go at like $5 for 5 signatures, they want to charge $12 a month for no real logical reason other than the fact they want to quote “make money”. Yes, that’s exactly what I was told when I complained about this. There is another app that doesn’t cost a thing and does the exact same thing as this called DocuSign. I’d recommend them for the occasional user like myself.Version: 7.2.6
✓ If only they have supportThe app is pretty streamlined and clean. However, communicating with support is turning out to be impossible. The app on the phone doesn’t even provide the portal to support or continue providing input on a ticket once created. The interface thru the browser suggest that they are waiting for a reply but conveniently do not provide any means to actually type the reply. You can’t select the reply box and type anything. Sort of sets you up for a question, their canned response to that type of question and then they can merrily go about their day thinking they helped when in fact you have no means of responding. Sadness!.Version: 10.5.0
✓ App doesn’t work after iOS update, don’t buy!I just bought this app to use in our clinic due to the COVID outbreak. It worked fine yesterday, made a video presentation to train our staff on it, went to present to the staff and owner, and it doesn’t work anymore! Was made a fool in front of everyone because the developers can’t keep up! Here is the problem: you tap a document and insert a signature. If you scroll down a few pages to insert another signature, it will only put it on the original page you put the first signature on! This includes text, checkboxes, etc! Contacted support and their only suggestion didn’t work! Highly unimpressed, not worth the money the app asks you for premium. Will be looking for a more professional and reliable app and company I can count on for business needs. Edit: UPDATE FOR 11/07 App has update and has made my tokens invalid even though I’ve already paid for them! This company NEVER tests their updates and in the end if you use this for business you will be screwed!.Version: 10.0.2
✓ You can’t even sign on a mobile or share the link...Catch up with the times..Version: 10.0.1
✓ Good appToo expensive.Version: 8.9.2
✓ HWorst app ever.Version: 9.2.1
✓ Absurdly expensiveThe app works great. But the money they’re asking for is just stupid—$150/year? I was expecting to pay $5 for life..Version: 10.1.4
✓ Charged for 2 subscriptionsHey I did a year subscription and the app didn’t work. So I had gotten the monthly subscription as well, the app is user friendly but has been glitching on me and now I’m paying for 2 subscriptions where the year subscription wasn’t applying for some reason. I’m pretty disappointed at how this app has been treating me lately and I have a need to use it all the time. I’ll be canceling my subscription for good, the customer service is terrible..Version: 8.2.0
✓ I need to PAY AGAIN to save to dropbox!!!?For all that you have done well in this app, making me pay after already buying credits to unlock saving to dropbox is not right. Bad decision, money grabbing. When my credits finish I will be finding a new app to do this..Version: 4.0.1
✓ Big let down.The price was a major speed bump for such a simple task. A big cost. There’s so many other apps to choose from.. it’s a no from me ..Version: 8.9.4
✓ Trail is to shortOnly 5 that’s it !!!.Version: 10.9.3
✓ Long time user feeling ripped off!!I’ve been using SignEasy for years. I just purchased 10 credits to sign a single document. I added the signature, date and time, as I’ve always done. I sent it to the agent waiting for the signed paperwork. He tells me there’s no signature. I go back to the app and my “signed document” is no longer signed, yet the credit was taken from my account. I’ve NEVER had this happen in all of the years I’ve been using this app. What a ripoff!!! Can’t even find a way to contact the company to complain..Version: 7.6.0
✓ The CostThe cost is way out of proportion to its usefulness. Also, I believe charging over $200 without an option to cancel is a critical mistake as I will never use this again. Great businesses widely use a cancel any time option because they believe in their product/service- not having this option screams scam..Version: 8.9.0
✓ Absolutely Horrible Tech ServiceI have been having a serious problem with Signeasy. They wiped out my history of documents (even though I have an active, paid, subscription). The first document I received, after they deleted my history, required me to download their app and start a new account, without providing any link to my already paid account. I used their web system to log a service request and received only questions. Every time I answered the question (hoping for a resolution), they would respond with more questions. I finally got Arunn Mohandas, Product Support Specialist, to direct me to his calendar and asked me to select a time and date for him to call me. The time selected came and went without Arunn calling. Signeasy works most of the time, but if you have a problem, don’t expect them to even try to provide a solution. These guys stink..Version: 13.0.4
✓ WtTries it 3 time and now have to pay wt.Version: 7.2.10
✓ Great app but totally ridiculous priceIt all looked so good until I went to the upgrade option and it was $150pa - get real! I’ll stick to using the clunky iPad mail thanks. Shame.Version: 7.2.1
✓ Bad joke. Unprofessional! Docusign instead?I get an email from someone who wants me as a client. I open it on my iPhone and get this message: To complete the signature request, open the email link on a desktop and sign the document.* *We are going to improve this feature soon to enable a more seamless experience for non-SignEasy users. Stay tuned. 1. How about they do some basic usability testing and fixes before launching the service? And, According to another review , even up prices?!? Months ago, I was asked to sign some things with docusign and did and I don’t remember running into these types of problems. And another reviewer says it’s free?! 2. How consistent! There is bad grammar in the opening sentence of the app description! 3. And this site is telling me I’ve successfully changed my password, But the app won’t let me login with it. (Yes exact same email-I use cut and paste!).Version: 7.2.8
✓ Tendría que ser gratuita la aplicación.Es inaceptable que se cobre por una aplicación así..Version: 11.0.1
✓ Too expensiveFar to expensive for a home user.Version: 10.0.1
✓ Ridiculously expensiveSeems a great app in principle, however £9+ a month is ludicrously expensive. As a user I’d say about £3 for permanent access would get you hundreds of thousands of purchases - the subscription based model may get some higher end users, but you will butcher your overall user base and ultimately overprice your useful app into obscurity. Someone will find a way of redesigning your app and ultimately will end up being better recognised than you. Sometimes quantity is your profitability rather than purchase price. Good luck with your great app, however I will be deleting it after free use as the price point doesn’t even vaguely want me to keep it..Version: 7.2.6
✓ Buyer bewareI have been a SignEasy customer for many years & my subscription was accidentally deleted. I immediately tried to sign up again however when I double clicked to pay SignEasy charged me 4x more than the advertised cost. Contacted customer service who told me that the plan I was on had expired and the price had quadrupled. That’s no excuse for charging me 4x more than I was told I would be charged before authorising the payment. Not sure how it works in the States but in the UK this is false advertising and mis-selling. They had a chance to do the right thing here and help me resolve a genuine mistake - to say they totally blew it is an understatement..Version: 14.1.8
✓ Great App, but subscription required after trialI loved using this app for the free trial and would have been happy to pay for credits or pay on a per signature basis. However, they use an expensive subscription model which doesn’t fit for someone like me who uses the app only occasionally. I would have considered a subscription if there was a low use version, but the only options I saw seemed to be geared toward the more frequent users. Time to go back to the App Store and try the next digital signature app..Version: 7.2.12
✓ No stars givenSign easy is the most frustrating and annoying app I haven had the displeasure of using. It should be call Sign complicated & hard. If you hit the wrong button, it erases everything you have done. Even after you are done and it says all docs are signed, it would not let me continue to next step. Trying to figure out why by going back to see what I did wrong, bam! Everything is erased. I hate this app & I want to disconnect it but I’m not sure how..Version: 12.0.1
✓ Complete garbageDon’t bother. Waste of time. Doesn’t work and then you run out of “credits” and they want to charge you..Version: 14.1.7
✓ Not happy at allCan not sign without paying $300+ to sign up ridiculous don’t waste your time download free apps! Zero stars..Version: 13.2.1
✓ Not intuitiveSome obvious features left out like re editing an existing document is either left out or really difficult to figure out. Either way not good. Stupid expensive too - a couple hundred $$ to sign and edit documents is a bit rich. At best it's a $50 p/yr product, which I'd happily pay..Version: 8.7.0
✓ I love the app but....It does not correctly track my document credits (I use the option of buying blocks of 10). Every time I sign on and desperately need to use it, it tells me I have 0 documents and I have to buy another 10 to get my document signed. I now have 48 document credits and they will not refund me for the 40 I purchased unnecessarily. Rip off!!!! But for all you people who think you have to pay for a yearly subscription you CAN buy 10 documents for $5.99 - just swipe til you get to that option.Version: 7.2.2
✓ A truly horrible appWow, what horribly dysfunctional app. I was sent a SignEasy document and it was impossible sign it using in-browser function to sign the document in chrome or safari on the iPad. So, I downloaded the proper app and opened the document there. The handdrawn signature has to be placed in a square box. The signatures on documents, of course, all go into rectangular boxes. So the app scales down the stored signature to a tiny tiny size until it fits in the rectangle. So small you can hardly identify it! What a ridiculous concept! I will uninstall as soon as signed my docs. Can’t believe anyone would pay for this!.Version: 7.4.2
✓ I want to switch accountI’m trying to switch accounts so it’s active now and not august 2023 why is this so difficult to do.Version: 13.1.0
✓ Glitchy and tricky with formatsThe first couple of times I used sign easy were fine and I got familiar with it easily. Then it started to say that my files couldn’t be supported in these formats ....which were pdf or pages or obvious ones!! So frustrating as the whole point is for ease on the move! The support team were quick and wanted to help when they got back to me but wanted me to send over my documents to help me ( which I would never do as they were monetary contracts) even after I wrote what flashed up on my screen ...very simple “ file format not supported” or something similar. Then I received many emails to help fix but really it should have been very simple without sending lots of information over. Now fed up and am getting rid of it rather than buying new credits..Version: 10.0.4
✓ Brilliant but......Great app and easy to use but I only sign documents every few months so cannot justify the crazy cost. I would prefer a one off payment or a quota system where you only pay for what you use. Missing out on the casual user here guys.......Version: 7.2.12
✓ SlowThe app lets you sign, initial date and do other functions. That part is nice, but I found it was slower than using Preview. Your have to upload the document to the account first, sign them re-save it. The process is much longer than using an offline file. Even when the internet speed was good..Version: 8.9.5
✓ Ray HaysWell I have been using for years now and have enjoyed it. However, recently the company has done some updates that have completely messed the entire platform up. The web platform can’t change the settings for your style, color default. The iOS app has all but crashed. Tons of glitches. I have lost so many drafts by trying to save them then the app crashes. Same with the web version. You can’t contact them from your account. You have to go on the web to look up customer service contact info. If this keeps up, I will cancel my entire account with them and use something that is more user friendly. I have a lot of ideas that would make the app better, like auto save draft. If I’m in the middle of filling out a long form and try to save it at the end, it crashes and I have to start all over. Try to learn something from Google!!!.Version: 13.0.0
✓ Random ChargesI keep getting random charges from this app.Version: 9.0.0
✓ Only available on monthly planWas really good when you could by single credits but can't use any more as I have no need to pay a monthly fee to sign documents..Version: 7.2.2
✓ Works but could be moreThe ease of use for signing, initialing and dating documents is top notch. The cloud integrations are solid. I just don't see a lot of people using this so I must default to docusign, etc. Payroll, invoice, banking integrations would be helpful and make the premium subscription worth it. More communication from developers on new features/integrations, corporate partners, why use this over other platforms? would be nice. And security updates are crucial for identity - invoice - payment tracking- a digital identity app with signed documents stored in this app which can be cut off if you don't subscribe. I think these companies owe more forward thinking due to their subscription fee (quietly renews at maximum rate) - blockchain, identity management, services that make sense to add to your digital signature files..Version: 8.2.0
✓ Makes you register for an accountNot happy with this app - cant change signature after signing initially - makes me create an account before I can do anything..Version: 4.2.6
✓ To pay or not to pay?There was not a charging option highlighted prior to downloading? It may be a good app but, what is around the corner once I give over my personal information? Not a good way of gaining long term customers! Now deleated!.Version: 7.3.3
✓ Wow sign three documents and then pay through the nose?Really don’t care how popular this app is-like everyone else says it’s ridiculously overpriced which is great news for Apple and why it’s heavily promoted as such a great app. The more they sell the more they make. I think I find a cheaper way to sign documents and ridiculous paying to use your own signature. Such a tragic waste of an iPad and an Apple Pencil. Will look elsewhere.Version: 8.4.1
✓ Used to love SignEasy, I don’t agree with the price to be used sparinglyI used to really enjoy SignEasy for being so easy to use the 2-3 times I needed it a year to sign bout agreements and corner license paperwork for athletic commissions to the states. It now wants to charge a monthly fee, or annual fee to use. I can understand the cost if it was something I used constantly (if I was a realtor), and I would even pay per document ($1 or so) to pay for the service, but I do not use it enough to have a subscription. I’m very disappointed there is not a reasonable payment level for people like me who only need it very sparingly..Version: 8.9.8
✓ Misleading: Only free for the first 3 pdfsA free app that only allows you to sign 3 documents before requiring the paid version should be named a ‘trial’, otherwise it’s misleading..Version: 8.9.5
✓ This app is a jokeThe fact that the lowest yearly price for this is above $100 is actually hilarious. Adobe Fill and Sign exists for free. Also it used one of my free credits for the demo file so you truly only get 2 credits, not 3. Scam..Version: 10.6.0
✓ EmailI used to be able to send signed docs through my own email automatically. Because of this I didn’t have to link my contacts, email addresses auto populated. Now to get them to auto populate I have to link my address book which I’m not comfortable doing. Wish I could have the old version back, now I have to copy and paste email addresses every time I send a signed doc. This ruins the handiness..Version: 8.9.2
✓ This literally doesn’t work.The text option does not bring up a keyboard or let me type any text to put on my document. This issue is not documented anywhere on Signeasy’s FAQ..Version: 9.2.3
✓ Not for the occasional userWhy do you claim in the description that the top in app purchase is 10 signatures for 4.99 when that option is no longer offered? Have been a happy customer of this app since 2012 but since you stopped offering the in-app purchase of 10 signatures for $4.99 and moved to the $10/month subscription model I will now use Adobe Fill and Sign Easy. I just don't need to remotely sign enough documents per month to make it worth paying $10 for the service. I guess Signeasy doesn't find it worth their while to offer their services to lower volume users..Version: 7.1.1
✓ Really need to fix the auto fill when emailing & there should be a one time fee, NOT an annual feeThe app works great & I purchase the annual every. However, I have suggested for the email to not be auto populated with their content. It’s very annoying to have to go in to the email every time and delete their advertisement in my professional email that I’m sending to a client. I don’t feel I should have to advertise for the app especially when I pay for it every year. Also, there needs to be a one time fee as opposed to an annual fee..Version: 7.2.2
✓ Doesn't work for more than one signature on a documentI opened a word doc which someone had already signed. It refused to render their signature. If you need two signatures on a document this does not work..Version: 5.7.5
✓ UpdateYou made the process of filling out the forms slower with the new update and I can’t jump between apps without losing what I’ve written. It’s a good app but you’ve almost doubled the time it takes me to full in each form.Version: 10.5.0
✓ It works perfectly EXCEPT....This app works very well but I don’t need a monthly subscription. It would be much more useful to me if I could simply purchase a few signing credits individually. I downloaded this app 4 years ago and only just now used up my last free credit. I’d happily buy a few more if they were available. Since they are not, I will be deleting it and won’t use again. Too bad..Version: 7.2.7
🙂 Signeasy - Sign and Send Docs Positive Reviews
Signeasy - Sign and Send Docs works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Signeasy - Sign and Send Docs.
⛔ Signeasy - Sign and Send Docs Problems
