Seamless: Local Food Delivery Negative Reviews

Seamless: Local Food Delivery App Complaints & User Negative Comments 2024

Seamless: Local Food Delivery app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using Seamless: Local Food Delivery? Can you share your negative thoughts about seamless: local food delivery?

Seamless: Local Food Delivery for Negative User Reviews

✓ One of the worst apps - stay awayI’ve been a loyal Seamless user for years, but in the last year I find it unfortunate that the quality of service I’ve received has been atrocious. I am not one to write a scathing review, but after experiencing such poor service time and time again I could not stand for it much longer. Recently, my orders have habitually been extremely late (e.g. 1 hr from the estimated arrival) or cancelled after I’ve waited for a substantial amount of time. To make matters worse, the Seamless customer service does not offer any type of resolution to ameliorate the situation. More often than not, representatives tell me that there is not much they can do other than call the restaurant/driver or cancel the order and refund me. This doesn’t solve my problem of needing food to be delivered to me. Based on such response by Seamless, it appears that they do not care that the users time is wasted waiting for food that will not come. I am terribly disappointed on the direction this app has taken, and I will be deleting it from my phone..GelDegVersion: 7.65

✓ WORST CUSTOMER SERVICEIt was laughable how poorly they treated me when i brought up that they had never sent me my promo codes after multiple people used my link to order food, how do i know they actually ordered? Because it was at my home my own sisters ordered food for our get together we were excited to continue to uses seamless however I never got my end of the promotion when i reached out to see why. the fist two customer service agents left the chat midway & the third! wow was he the rudest ive possibly ever encountered he kept insisting Id need to first make a seamless purchase. I didn’t understand this since i have been using seamless since 2018 and showed him screenshots of my past orders and of my account email address which were ignored as he said “its your problem not ours” and continued to ignore me and my questions until he left the chat. I might actually reddit the transcripts because they are unbelievably rude! comically bad! Apparently this is a reoccurring issue (not receiving promo codes) because when I brought it up in discussion and on twitter many have had the same experience. I will never in the future use or suggest this app there are so many options for food deliver in New York so its no need to suffer bad customer service when something goes wrong..GodoftakeoutVersion: 7.56

✓ Connection ProblemsI've used Seamless many times before and it's been great, but had a terrible experience today. I decided to try out ordering at a restaurant that uses a driver. I closed my eyes for a few minutes because I had a pounding headache but left my ringer on, knowing I'd get a call once he was here. Eventually I happened to check my phone, and saw there was one notification for Seamless that said my driver had been there for a couple of minutes but would only be there for a few more because he had been contacting me and waiting. I never received ANY calls or texts, I checked my call history, and when I tried calling him via the app it said there was a "connection problem". It let me text him as I was running downstairs, but he never answered. It finally let me call him and he said he had already left and was "too far away" to come back, even though it had only been a few minutes. I tried calling Seamless customer service to get a refund, but after explaining the situation, they could only offer me a "sorry" and a discount on my next order because apparently in their history it said he called me. There is nothing in my call history, he never contacted me. How is this my fault? I'm very upset with Seamless and would appreciate if someone would refund my order, otherwise I will be very wary of using this company for my deliveries in the future, as I cannot trust it. Thank you..ConfusedAndJustWantedHelpVersion: 7.61

✓ Update is a step backwardUpdating this review to note that every update now is user-hostile for me. Can’t save restaurants. Recent orders no longer appear on the main screen so now I have to click into the orders tab to scroll through them and reorder a favorite. Everything is pushing me to spend a long time browsing and discovering new places to try but that is not how I use the app, and not how I WANT to use it. Maybe I’m an outlier but: I am busy. I would like to be able to quickly access my list of saved restaurants, and conveniently reorder favorites. Please stop making me waste time searching through an app that pushes ads and seamless + on me at every turn! The recent update is extremely inconvenient to use. I can no longer access my list of saved restaurants, which means I have to search by name or scroll through the algorithm’s “reorder your favorites” list to find anything. Selecting “pickup” brings up a map view with no labels. You had a good app and you broke it, folks. Please give me back some functionality..AlannaofdoomVersion: 2020.49

✓ Only-Contact Delivery with Seamless-First, I tried to get Seamless+ three times each, on two different types of cards and it will repeatedly come back with an error. So I’ve been paying for the fees even though I’m willing to pay for Seamless+. But I thought if they’re good, they’re worth the money. Yeah…the restaurants are good. Second, there’s a specific area for delivery instructions. I will make this as clear as I can because EVERY. SINGLE. ORDER. I have set the delivery instructions for “contact-free” “drop off location: front door” and “notification: text me”. EVERY. SINGLE. TIME. All of the drivers call me, knock or ring the doorbell, AND if I don’t answer, some will leave with the food. (Every single time means six orders that actually went through..) Thirdly, eight of my orders were cancelled and I waited for them, but there wasn’t even one notification letting me know. Once I saw they were late past the eta, I saw that the app/restaurant had cancelled my order. I thought tonight I’d give it one last shot. 6 successful orders, 5 stupid drivers and 8 cancelled without notifying me. Tonight I wrote my delivery instructions out in ALL CAPS and it seemed to do the trick…oh wait…I said “TEXT ME” and I guess they missed that part because they freaking didn’t. Maybe I’m just lucky and they decided to only do this to me? Anyway I think I’m good. Good luck everyone. Update: can’t even delete the account. “Sorry, there was an issue” shocker..Emcad98Version: 2022.29

✓ Fix your app please.I've had a recurring issue with Seamless, where several times the delivery person will call and I don't receive any call or notification until they've been waiting a very long time or have left. Since the pandemic, I added "contact-free delivery," with instructions to text me. I do this out of safety and also because it speeds up the process so the delivery person doesn't have to wait for me to run downstairs and I don't have to worry about holding them up if I somehow don't receive their call. Today, I received a text from the app saying they would be arriving soon (they were already delayed) but no call. Then ten minutes later, I receive another text from the app saying that they have been trying to contact me when I haven't received a call or a notification. The delivery man was understandably very upset and walked off before I could explain. I feel bad that he was waiting in the rain, but I'm frustrated with Seamless for the constant issue with dropped calls and notifications, and the fact that he didn't know he could have left my food and texted me..BrovarikaVersion: 2020.33

✓ Getting worse and worseThe menu items are often wrong, doesn’t update when restaurants are closed, they say the order tracker function doesn’t work, the fees seem to be going up and the customer service is really so much worse than it used to be. The chat customer service function doesn’t always work either so you have to call in if you have an issue and that to a hot mess. I just had a wrong order -the help chat function didn’t work- so I called in and had to hold forever and they refused to even talk to the restaurant about sending a correct order and just wanted to refund the items- but then refunded the item but not the high fees attached. So I paid fees to get nothing I could eat. Especially offensive because they sent raw fish instead of the cooked fish I ordered and I am a cancer patient so it wasn’t even a preference thing. I literally dropped $15 on a side item of 2 small breakfast sausages after they “helped me” While caviar is more expensive but they have more updated menus, images of all the items, they have delivery tracking that works, better client services.CourtwendVersion: 7.41

✓ DOWNLOADER BEWARE! Deliver people will steal your order.Don’t bother downloading this app. Seamless/Grub hub is hot garbage. Ive been using this app for years but I’m officially over it. Over the last few months, I’ve been experiencing ordering and delivery issues, and the customer service is no help either, as you can’t reach out to them after you report your food to report the delivery person responsible. Clearly they do not vet their delivery people because they frequently mark your order as delivered, but do not deliver the order to your home, or they come an hour later with cold food. And because you tip the delivery person as you place your order instead of after they deliver, it’s easier for delivery folks to get away with stealing your food, tampering with food, or delivering cold food, and you don’t get your money back until days later. Should’ve deleted this app months ago when it first happened, but wanted to stick it out, especially to support the smaller food spots that had been hit by the pandemic. Bye..Overwhelmed.Version: 2021.26

✓ Terrible update: no menu categories & hidden delivery feesRecent updates have really tanked the user experience. One, they got rid of menu categories. Try ordering from an NYC diner without it — ridiculous. Two, they removed delivery fee info from the main menu page so that you don’t see it until you’re about to check out and get hit with a $7.99 delivery charge — shady. At bare minimum they could put it in the restaurant’s About Info so that you don’t have to add a fake item and then go to your cart just to see how much the fee is. These changes clearly weren’t made with the user in mind, so I’m guessing they thought they’d please restaurant owners by forcing users to spend more time looking at their menus and not ruling a place out based on how high the fee is. Instead it makes me more inclined to reorder from places I already know (or not order at all) and creates frustration that spills over from Seamless onto the restaurant, which is ultimately bad for their business, not just for Seamless. Hopefully they’ll reconsider these poor updates..Beakerb82Version: 7.38

✓ Not that intuitive sometimes.The usability on this app can be frustrating at times. Firstly I like the past orders section. However if I press on the name of restaurant it should bring me to the menu not to the last order I made. If I tap on the white card with the order details, then sure show me the last order I made. The expectation is that if I click on the name, I want to order something different from that restaurant. The other use case is viewing the status of my order. I have no idea how to do this. It was not appearing under My Seamless. If I tap on the gear icon I also don’t see anything related. Eventually I had to rely on my email to figure out the status. Loading into the app now I see that “Your Order has been picked up” but I never saw any intermediate status (order received, order in the works, etc). Additionally when I switched from delivery to pickup option, the tip section was impossible to toggle off without starting the whole process over. Lastly, the Restaurant tab times out so often it’s frustrating to click on. However as this could be due to a number of factors that are beyond developer control like poor connectivity, I mention it last. But it’s still important as many people I know order food on their commute home, so they aren’t on the best wifi..AmmNotJammVersion: 7.24.1

✓ Contact freeI ordered my food from Chipotle in Brooklyn so I know that the food is good however I ordered a delivery through Seamless which by the way is also GrubHub just to make sure everyone knows they are they same company. Anyway my food never showed up! They said it was left on he sidewalk in front of my building. The problem with this is it’s a massive building where hundreds of people live in not the best neighborhood in Brooklyn where pedestrians walk by every 2 seconds. The other problem is another tenant in my building also ordered Chipotle at the same exact time and his delivery was brought in to the building and left at our front desk where we have 24 hour around the clock security guards. When I called Seamless the woman I talked to couldn’t hardly speak English and she had to repeat everything she said multiple times which made things even worse. Finally 2.5 hours after when my food was to arrive I ordered the same exact order and explained in detail to NEVER EVER leave food on the sidewalk IF I ever decide to order from them again..ManfromManhattanVersion: 2020.44.1

✓ Good app with one HUGE flawSeamless is an extremely streamlined and accessible app that shows you hundreds of restaurants in your neighborhood and even some you might not know about. In most cases it works very well and even when it doesn’t the customer support is top notch with short wait times and support representatives who know what they are doing and know the solution to most, if not all, problems. One system, however, is by far the most baffling one I’ve ever seen; When a restaurant doesn’t have its own staff for delivery, seamless will send it’s own drivers to pick it up and deliver it to you. The problem is that seamless gives the restaurant no way to identify a driver besides the driver saying so. This can lead to smart thieves walking into restaurants with the seamless logo on the window and walking out with your food because they claimed to be drivers. This is a huge oversight and I’ve gotten food stolen from me already. Fix this seamless, and you get 5 stars, this should not have been a problem in the first place..DERP the heroVersion: 4.35

✓ Has declined in quality since the GrubHub mergerThe app itself has a lot of issues, when there’s an issue - hall of mirrors menu options, 2 different ways to do nothing about it, etc. To be fair the customer care team is reasonably helpful when you can finally get in touch with them and prompt with refunds. There is also a weird thing going on in NYC where there are multiple vendors offering slightly different takes on a main ingredient at the same address, that turns out to be a single deli or counter service bakery. This really has to be policed because like Wayfair knockoffs it pollutes search results and steals business from legit single-focus restaurants, which are suffering already. Seamless also needs to do more helping restaurants convert their menus to an online format, with photos, time-of-day service changes, and so on. And the photos themselves need to be fullscreenable + zoomable, not cropped in the closeup entree images to a sliver of the image from the main menu. Update: Minus another star for not correcting the above, and also because it’s been years since they refused to add a filter to remove closed restaurants from search results. CLOSED CLOSED Oh CLOSED CLOSED CLOSED is CLOSED it CLOSED CLOSED CLOSED ha CLOSED CLOSED CLOSED rd CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED to CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED re CLOSED CLOSED CLOSED ad CLOSED CLOSED CLOSED CLOSED CLOSED thi CLOSED s CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED ?.HygdstbihfbbhfcbjdzvbuknvVersion: 2023.12

✓ I’m done with Seamless’s poor deliveriesI order pizza from a local restaurant that my family loves. It’s fast, delicious and very saucy. Literally every single time my pie comes with all the cheese slid off to one side because the drivers never carry the pies right. I don’t know why seamless doesn’t route cars to pick up the orders from this spot. The guys on mopeds always mess it up and I’ve taken to writing messages immediately to the driver saying “please carry the pizza correctly Or I will complain”. Yes, if I forget to write that, it will show up banged up. I’m sick of it. And I’m tired of the customer care people trying to offer me a discount on my next order. I didn’t order pizza soup. I shouldn’t be scraping it off the cardboard. Send the right people to deliver pizzas or don’t offer the service. This is stupid. I’m cancelling my seamless plus service and I’m done. Terrible service in NYC unless you’re ordering something packaged suer well that the driver couldn’t mess up if they tried..IsuamadogVersion: 2021.20

✓ Stay away!!!I mostly use UberEats because generally speaking I always have super delayed orders with seamless. The past two orders I tried to place really took the cake though, to the point that I’ll probably never use this app again. Both times the delivery estimate was around 4 minutes. And both times they didn’t even assign a driver until my food had been ready for a long time and the restaurant was already closed. With the first order, I agreed to wait and finally got my food over two hours later. The second time, I was on the chat with customer service for FORTY MINUTES and they just kept saying the driver hasn’t been assigned yet, even though the restaurant was closed and the food had been ready for an hour. Finally they told me the driver was assigned…. And their eta to get to the restaurant was another 20 minutes! So not sure what’s going on, but beware that their delivery estimate times are completely false, and you’ll most likely be waiting 2+ hours minimum..TacobellhooksVersion: 2023.50

✓ Terrible serviceI don’t know if my last review went through but I need people to know this app has gone downhill. I’ve been using it for years and my last few orders have had delivery problems. I know it’s not with the restaurants because I call the restaurants and they say drivers either don’t come or they take the food. I ordered food earlier today and it never came. I called the restaurant and they told me the driver that came to get my food and another person is all of a sudden MIA. They told me to call seamless and told me they told the other guy to do the same. I call Seamless to get it resolved and they said the guy called me a couple of times (never got those calls btw) so they would only offer me 50% off my next order and not a refund. When I called the restaurant they said Seamless told the other guy the same thing. I essentially just paid $25 for Seamless to waste my time. This happened before and I ended up having to walk to the restaurant to get my food which kinda defeats the purpose of a delivery app. Screw this app. I’d rather pay the delivery fees from better apps and actually get my food than use Seamless again. You can keep your 50% off. I’m deleting the app..Move aroundVersion: 7.63.1

✓ Newest Update is ProblematicWe’ve been using Seamless for years now in the NYC area. We’ve never had problems with the app or ordering. There was a recent update that changed many features and it eliminated a lot of ones we were using. There are also new bugs. The app no longer lets you filter by cuisine. That was a feature we used often and we are upset that it’s no longer an option. If you’re interested in ordering a certain type of food, why would you not keep the option to filter out everything else on a meal ordering app? Also, ran into a bug where I was visiting another state and used Seamless to search for food. Then when I came back home and tried to search again, it would still show restaurants in another state. I’m not sure how to fix that and now I’m not even able to use the app to order locally. We’re pretty disappointed with what has happened to seamless after being such a reliable app in the past. We might have to switch to something else now..Metalhead732Version: 2020.50

✓ Terrible customer serviceThe app itself is eh at the very best. Recently I ordered from a restaurant Seamless had listed and they delivered my food an hour and 45 minutes past the delivery time. When I called the restaurant to ask what was going on, there was no hello or anything, someone immediately said “the driver is running late, your food will be there in 10 minutes”. Hmm ok which I told them if it is not here by then please cancel the order. Of course it doesn’t come within that time because why would it? I proceed to order from UberEats which gets to me in 20 minutes. Now, when I contact Seamless about it they say they have to check with the restaurant to see if they’ll give me a refund...what??? They should be answering to you, it’s doubtful the restaurant is going to admit to anything being wrong. When I ask the agent if she thinks it’s right that it took 2 1/2 hours to have food delivered and still be charged full-price, she ignores me and proceeds to say they can offer me a credit...which then I also never get. Save your time and use another app like UberEats or DoorDash - both are much as far as dining options..BangMFVersion: 7.4

✓ Significant glitch with appI have been using seamless for years, however, I have now deleted the app and transitioned fully to Uber eats. You have to be seriously careful if you use seamless and also have a grub hub account- although not Informed of this- grub hub and seamless are partners so even if you order through seamless your order may actually be getting placed through grub hub without knowledge. This happened to me and the reason it’s an issue is: my number updated a year ago and although I updated it on seamless- I did not update it on grubhub. But what is the problem? I’m not using grubhub right? WRONG. Even though I placed the order on seamless the delivery driver ONLY received my Incorrect grubhub details. Therefore after not bothering to buzz my apartment, the driver did not receive an answer when he called my incorrect grubhub number and did not deliver my food. Customer service refused to refund my money because I “had given an incorrect number” even though my number was correct on seamless and that is where I placed my order. Absolutely ridiculous!!.BdtujfVersion: 7.65

✓ BewareBeware of seemless. I loved this app but started to have constant issues with their delivery. Two days ago I ordered the delivery, the driver drove with my order claiming she tried to contact me. I never received the order, never got a call, tried to contact a customer care agent, and they refused to give me a refund for my order that I never received. Instead gave coupons which I still had to spend money. I was robbed. Today I ordered and suddenly after an hour of waiting my order was cancelled without any explanation. So I tried ordering again, and the same happened where the delivery driver drove off with my food and reported it as delivered when I never received my food. I called a customer care agent and he gave me a refund and a coupon for this order. I spent over $50 today on seemless for nothing but a bunch of cancelled orders. It takes 10 days to get that money back in my bank account. People don’t have money to just waste. I’m 9 months pregnant and on bed rest. This company robs people of their money. I will never be using this delivery app again. They’re crooked..ArtsbarbieVersion: 7.44

✓ DON’T USE SEAMLESS!! Unethical company!!We live in the suburbs and like many families with young kids we depend on food delivery from time to time to help make life a little easier. Up until tonight we didn’t mind paying a fee for the convenience of delivery and are typically pretty generous tipping drivers in advance. Tonight we had a horrible experience with a driver who did not deliver our food. When my wife contacted the driver via phone he said he arrived at the house and beeped in the driveway but we didn’t come out. When my wife asked him why he didn’t ring the door bell he responded by saying they are not obligated to come to the door and that he tried calling us but we didn’t pick up so he just drove away. We then asked him if he would come back and he said that he would but he never came back. We immediately called customer service at seemless where they offered us a 60% credit back towards a future order, citing the same policy. I will never use Seamless again and would recommend you don’t either because of this sheisty policy..DanT the dadVersion: 7.66

✓ What happened to you guys?Seamless used to be my favorite third party app for food delivery. I would say in the past 2 years they’ve started to imitate certain fees and features that UBEREATS and DoorDash are famous for and I’m not sure why they would do that when they were one of the best in the first place. Before all the changes, only restaurants that used their own drivers were on the app. It was great because the tip went directly to the drivers and if there was an issue you could call the restaurant directly. Then they started hiring drivers themselves in order to accommodate places that normally didnt offer deliveries, but this came with tons of fees and parameters. If you ordered from KFC for example, there’d be a delivery fee, plus a service fee, small order fee, PLUS tax and tip! However, ordering from these types of places was a choice and therefore Seamless was still #1. I don’t know why they decided to implement more changes but it’s absolutely shameful that y’all are charging service fees for ALL restaurants even if they DONT USE YOUR DRIVERS! How money hungry of you guys! I tried to place an order yesterday with and the service fee was $3.50! That’s ridiculous and so unnecessary. Y’all didn’t do that before and now for whatever reason to compete with other apps youre forcing yourself customers to pay EXTRA MONEY FOR NO REASON!.JaymishelleVersion: 2020.25

✓ Restaurant Closed.Seems like the last few times I’ve ordered...eh hem... TRIED to order from Seamless, the restaurant is closed. One time I chose to pick up. It said order would be ready in about 35 minutes. Waited about 25 minutes, drove to the diner and it was closed. They sent me a coupon that can only be used if I spend $15+. I didn’t get to use it and has since expired. Another time, it took 2 hours and 20 minutes for the food to be delivered when it said it would be 50 minutes. It was later than I had expected to eat, and got even later when I had to wait longer to heat up the cold food. Today, I ordered because it said the place stops receiving orders at 9:45PM. The order went through. Then, I got an email stating that the place isn’t taking orders because they’re closed. They really need to get on updating restaurant information before people set out to get food, or even order. After the first time, it did discourage me from using Seamless, again. Now that it’s happened twice, I’ll most likely not use it again..The Real CoCo ButterVersion: 2021.15

✓ Not as good as it used to beSeamless used to be so reliable, decent delivery and if things went wrong, they would respond so fast and be so effective at resolving issues. Now, they hide their chat feature so it’s incredibly difficult to even find their customer service, and their service has been terrible lately. A little while ago I waited 3 hours for food that was never delivered, and Seamless offered no explanation for that issue. I know it was a Seamless issue because the driver was contacted and HAD the food, but did not deliver to me. I’m only rating here because I don’t want to give the poor restaurant a crappy review for Seamless’ fault for sending a bad delivery driver. The customer service was useless and offered me only discounts the “next time” I ordered, as if I would order again after that kind of delivery disaster. I gave Seamless a lot of chances, but after delivering my food consistently late (or not at all) for the past few months, I’ve stopped using the app entirely. I’d honestly pay more delivery fees to get food delivered directly from the restaurants themselves, than to suffer through Seamless’ inefficiencies and poor service..Mx__jVersion: 7.61

✓ Safer than Uber EatsI have always been an Uber Eats customer and have preferred it in the past over other apps. Uber Eats seemed to always have more options for restaurants and more up to date gratuities. However, recently I have had several issues with drivers and feeling safe. Uber did not handle/address the situation in a manner that had the safety of the customer as a priority. I had decided to pause from delivery services for now. But was just given a Grubhub/seamless gift certificate. So I figured I would at least try it especially now with the updated Apps and more restaurant choices. So far, my experience has been efficient, I have felt safe, and there have been no issues except drivers not being able to see my address on the app. It would be nice to have choices like Acme or other grocery retailers available. I am not sure what the real difference between Grubhub and Seamless is. The good thing about that is that the Grubhub gift certificate works on both apps..Killrex8Version: 2022.41.3

✓ Fix distance sortUpdate: distance sort was fixed. App quality has generally been a mix of forward and backwards steps over the years and I usually just deal with it until the next update fixes it, but breaking distance sort is a non-starter. In a recent change, I couldn’t see an option on the web site for distance at all was it removed, sorting by distance in the app returns horribly broken results, a diner a block away is now preceded by 261 other restaurants, it’s almost like a random bucketed list of restaurants now than anything I can reliably use, of note the default Recommended sort order was never really useful here either. Not having distance work when ordering food in NYC is a horrific decision that completely ignores how this city works, anything greater than 1 mile away means it might as well be 2 hours away if the restaurant even takes the order. Also makes it much harder to support your local neighborhood places when they’re suddenly so far down the list you end up thinking they’ve closed because normally you’d have stopped scrolling ages ago. The delivery people here walk, bike, e-bike, scooter/moped, they’re not driving as that would be insane, distance is just different here. Smaller cities I get it, but broken distance sort in NYC makes me think whoever pushed these changes through has never lived here. This has broken the service..Retnuh1Version: 2023.22

✓ Terrible Customer SupportMy order was missing two meals so I contacted Customer Support and they gave me a refund for the two items. That was okay but it wasn’t enough because the people who ordered those two meals are still left hungry and if I wanted to re order the two items, I would have to pay a delivery fee and pay tip AGAIN. So basically I would be paying even more than what I originally paid. I told this to the customer support rep and he told me he couldn’t give me credit or anything to cover the delivery fee and tip unless if he took back the refund. So I ended having to go to the restaurant myself and picked up the missing items I reordered basically making this app pointless and a waste of my time since I could have done that in the first place and saved myself time and money spent on the delivery fee and tip. Edit: I also forgot to mention that the customer support rep ended the conversation before I could even say anything or ask further questions to see what else could be done..Fitness gram pacer testVersion: 2020.32.1

✓ Worst customer service everI will make sure to cancel and delete Seamless now. I reached out to their customer support multiple times over the course of 6 months to have my new phone number updated on their backend - it appears correctly on the app but the restaurant is given the old phone number and cannot get in touch with me. Their support team had me uninstall and reinstall and when that didn’t work, they just emailed me saying that technical support would be looking into this - I never heard back. I finally spoke to Irving, a “Supervisor” based in Chicago who would “review” what was going on and said that it would be working on the next order and he refused to reach out via email or phone to confirm that it was resolved, and this is what I had been told multiple times already and it still isn’t working. Clearly, customer service is not their forte and this experience is not seamless at all - Irving was among the most frustrating and outrageous customer support person I’ve ever had to speak with..Bluelion01Version: 7.72

✓ More fees and repeatedly fails to deliverThe last few years this app and the subsequent service have been abysmal. First, their fees have increased in recent years, huge delivery fees, service fees all to try and steer you to their Seamless+ paid service. Second, 60% of our orders have issues either delivered beyond late, restaurants forge that deliveries were made when they haven’t been, orders don’t get fulfilled due to “system issues”, delivery drivers forget items, deliver drivers leave food outside even when the option for “contactless” is turned off, delivery drivers harass you with phone calls even though the delivery notes clearly state to deliver it to the door and ring up. Its constant and we constantly have to deal with customer service who gives false promises to escalate and give a measly $10 voucher that barely covers all of their fees and has a couple of day expiration. Not to mention these vouchers can’t be stacked with handful of other vouchers you receive from them for all of the issues you encounter. All in all I think it’s time to either start making orders direct to the restaurant (as it is always cheaper without seamless fees), or look for another company that can do this service. Overall, would not recommend..CshashatyVersion: 2022.1

✓ Good service, app has bugs latelyThe service is great. Any mess ups with my orders over the years have always been the restaurants’ faults and Seamless has always refunded me when that happens. My issue is with the app itself. Takes forever for options to load and then if you move away from the app for even a second (like to check a text) the whole app refreshes and you have to wait forever for it to load again. And if you scroll down to the end of the restaurants and want to see more, those take forever to load too. Also have experienced frozen screens multiple times lately, which is frustrating after waiting all that time. Especially when the freeze then causes you to accidentally hit the wrong button and you have to load the restaurants again, or worse, refreshes the whole app again. *sigh*.MustlovebooknerdVersion: 2022.24.1

✓ Making it rightHey seamless/grub hub/whoever you are- If you have customers who are loyal for 9 years and have been paying into your seamless+ benefits for 9 months, don’t just issue a refund for an order that was completely cancelled after nearly two hours. Make it right. You could, at the very least, figure out a way to arrange the order to be dispatched again. But instead you cancel it and leave me to order it again, which means now my order is three hours later than it should have been. Without so much as a “hey here’s $2 off” or SOMETHING. Make it right for the customers that are still supporting you. It doesn’t take much. All you do is literally coordinate orders between restaurants and delivery couriers. If an order is messed up and you can’t quickly REARRANGE that, it would seem you don’t have much control over the ONLY THING you’re bringing to the table on this transaction..Davie-kinsVersion: 2022.32

✓ Terrible customer serviceI ordered food about a week ago. After about 45 minutes I went to check on it in the app and I could see the driver on his way. Then I saw him pass my neighborhood and pull into the complex right past mine. He sat there a few minutes and then the app said my food was delivered. I called Seamless, was on hold 15 minutes and then got “disconnected”. I called back and they said they would call the driver and call me back. They never called back and I never got my food. I submitted a comment on the app asking to be refunded since by this time customer service call availability was closed. Their response the next day was that the food was attempted to be delivered and I couldn’t be reached. The food was picked up from the restaurant so the restaurant wouldn’t refund. Seriously? I couldn’t be reached? I reached out to you, twice! My address is very easy to get to and no one called me, even after I wasted my time trying to chase down my food. I submitted a claim with PayPal and got my money back. I won’t be using seamless again..AryakittyVersion: 7.63.1

✓ News service fee DEAL BREAKERSeamless started as an innocent little company trying to solve a problem for the restaurant industry then shake in a little greed and they became the problem. Up until a few months ago some places offered free delivery, now many of those places still do however seamless now changes a mandatory service fee of around 3.50. Then if they charge a delivery fee plus to you got to meet the minimum and tax and tip now you are paying 40-60% more than you normally would. Seamless got so greedy with their fees to restaurants that the city has to step in and limit them so now they want us to carry that burden. No thanks. I’m calling the restaurant directly and the ones who refuse will loose my business and maybe theirs. If you charged us a dollar and then a dollar that would be fine but no, you got to line your greeedy pickets. I hope enough New Yorkers push back and put you out of business. Shame on you!.DGAFwhatyouthinkVersion: 2020.28.1

✓ I used to love Seamless,but alas no moreSeamless/Grubhub was always my go-to and swore by it! Sadly is it getting worse and worse. The variety of quality restaurants keeps getting worse and worse. The app is hard to navigate and not user-friendly. Leading to a bad client experience because Seamless is giving priority to paid advertising to places like McDonalds over helping the client find what they are searching for. And worst of all,, it is full of hidden or confusing fees meaning you put in an order for $40 and you can find your self paying close to half of that again in fees and taxes. Now I am all pro paying the servers and drivers being paid fairly but I am almost certain most of that money is going to the tech company for what is now a sub parr device. The only reason I continued to order here was to support some of the restaurants I love. But I use competitor apps whenever I can. Seamless/Grubhub you have become as bad as Uber/Lyft and all about extrapolating profits giving very little in return!.Shocked at changes 123Version: 2023.3

✓ No accountabilityI've been a Seamless customer since 2012. They've really gone downhill since the GrubHub merger. Here's what finally made me switch to their competitor. I ordered dinner from my go-to sushi spot in NYC. An hour passes, and the driver marked the food as delivered. But it wasn't delivered. I called the restaurant and they tell me: "Michael, the food was never picked up. It's still sitting here on the counter." Seamless support says they can't assign another driver since it's been marked as delivered, but they'll refund me and also refund the restaurant, and that I should just reorder. So, I do that, and another hour passes. And the same thing happens again! The driver marks the order as delivered, but there's no delivery. So, I call the restaurant again, and they say, "Michael, you're not going to believe this... Seamless assigned the same driver to the order and they marked it as delivered again... But they didn't pick it up." This time, after seamlesss support gives me the same exact speech about reordering the food, I ask to escalate the case. They promise they will and will get back to me ASAP. That was a month and a half ago. Haven't heard anything from them. It's plain and simple, they do not care about customers..MichaelgoldVersion: 2021.32

Seamless: Local Food Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Seamless: Local Food Delivery.