Seamless: Local Food Delivery Positive Reviews

Seamless: Local Food Delivery App User Positive Comments 2024

Seamless: Local Food Delivery app received 14 positive comments and reviews by users. Can you share your positive thoughts about seamless: local food delivery?

Seamless: Local Food Delivery for Positive User Reviews

✓ “Please contact the restaurant”I just wish seamless didn’t try to absolve themselves of any responsibility in the “help” section of the app, saying to please contact the restaurant for any issues. For future reference, once there is an issue, you better contact seamless within 24 hours to have any chance of being refunded. It doesn’t make sense that the restaurant is going to be able to refund your credit card for non-delivered food, all the statements are linked to seamless. However I took the restaurant’s assurance that they would cancel the order on good faith. Heaven forbid you decide to wait to see if the credit card statement will clear because then you will be outside of the seamless “24 hour query” window that allows you to dispute the order. From the press it’s clear that these services are not profitable for the restaurants. The proprietors are probably tired of having to deal with people calling them about late food and other order issues because of discrepancies in seamless’ estimated delivery times, or opening times..AltruisticpunisherVersion: 7.57

✓ Huge flaw - bewareI used to be one of seamless’s bigger customers, ordering 5-7x a week. I’m done with them, extremely frustrated by repeated failure. Twice in a row, seamless showed a restaurant to be open (not an odd time, like in the afternoon, for Lunch) and listed a delivery wait Time. I ordered and received a confirmation and a delivery time from seamless. Then, nothing happened. No delivery, called the restaurant and there was no answer. Here’s the weird part - no refund was ever issued unless I called Seamless to register a complaint. Just not acceptable. Customer service gave me the lame explanation that the restaurant closed for the prior night and just didn’t turn off seamless. Just ridiculous. So beware. Track your order carefully. Even call the restaurant. Better yet, use another service that doesn’t suffer from this amateur problem. I use caviar now. Done with seamless, they have lost me..LolareilandVersion: 4.37

✓ Good app but check address 5xGood app, great service. However, if you move and continue to use this app beware! The app will default to your previous address if you order from a restaurant that you’ve ordered from before. I checked my order twice but once I paid it had reverted to my old address again! There’s no way to get rid of it. I changed all my addresses on the app and it will still use my old address. Fortunately customer service is helpful in contacting the restaurant when this happens but if you don’t check your receipt you may not even know that it’s going to the wrong address until you’ve waited for an hour and you’re starting to starve. Since you’ve already paid for the food there’s also little you can do if you end up getting cold food in the end. Phone orders definitely take less time and are more accurate. Please fix this..Gibsy11Version: 4.36

✓ Many flawsMy usage with Seamless has gone down tremendously. Their system does not allow you to update your primary contact information according to the customer service representative I spoke to. Even if you do, it doesn’t register on their end. I changed my phone number a few months ago and even though my old number was deleted and updated, every time I order from a restaurant, they still have my old number on the order receipt. The delivery person is forced to contact seamless, who then has to alert me via email (the delivery people never look at the delivery instructions to ring the buzzer for some reason). Meanwhile the delivery person is standing outside for 20 minutes, ignoring the delivery instructions to ring the doorbell. This happens every time. The customer service representative suggested I put the correct phone number in the delivery instructions, but how would that help if they don’t even look at that to begin with? Seamless needs to fix their programming issues or likely lose a lot of customers..KlarfaceVersion: 7.50

✓ Good app could be greatApp works (although I would like to see a guarantee that “tips” are actually going to the delivery person). Some fixes it could use: why is there a general search box, instead of dedicated boxes for location and restaurants/cuisine? The app recognizes that I am not at my usual order location— but inexplicably adds the new location entered “near” the original location. (So when I am at home it searches for my work address as if it were a restaurant in the vicinity of my work address). The app should also allow one tap to choose between a favorite restaurant or reorder at that restaurant. Defaulting to a reorder is not always preferred. Last, all restaurant menus should all be entered by menu headings first (popular, appetizers, drinks, sides, etc) even when there are pictures there, and default to that after an item is placed in the bag. You shouldn’t have to scroll endlessly through a menu for each item..J7394287Version: 2021.44

✓ All good at firstUhh, this app is great. I started using it cause I thought DoorDash was too expensive. However, while trying to order Taco Bell I noticed the $4 delivery fee, service fees costing more than taxes, and that big fat tip. I find it quite ridiculous that I’m paying $36 for something that will cost me $17 to go get myself. Why would I pay more in service fees than I’m paying my own country? There should be a service fee flat rate of like $1. I also don’t see why I’m paying a delivery fee that isn’t going to the driver. It’s not like Seamless is paying for my driver’s transportation. My drivers usually come on bikes or little mopeds. I know good and well y’all are not giving them that money. And if y’all aren’t doing the delivery yourself there’s no reason you should be paid for their work. Unless you are using that money specifically for them. That goes for seamless, Taco Bell, or whoever needs to hear it. Sometimes I don’t have it on me to tip. Sometimes I don’t have the money. And the drivers are furious w that. So maybe they should be paid more? Enough so they don’t feel they’re living off of tips. Also, the Taco Bell items on Seamless are more expensive than they are on DoorDash. That’s weird!.Asia ShakurVersion: 7.59.1

✓ To many fees nowSick and tired of all of extra fees now... (just received a response from seemless explaining the fees are necessary for me to have more options) No seemless you have it wrong... seemless have you looked at what’s available to me.. nothing short of terrible. More money for poor quality food. Now restaurants are no longer using their own delivery people.. seemless outsources people to pick food up and deliver. Now the deliveries are lack luster! Seemless have you also not noticed I live in nyc??? Everyone lives in apartment buildings. Seemless do you know how many times the driving delivery people call me to come down to the street to pick my food up?? Almost every time! And I’m paying extra fees and a tip for this terrible service. Once again these fees don’t justify anything. I’d rather have less options, better quality and better service..BoopdeanVersion: 7.54

✓ Don’t waste ur timeUnreliable. If you want to wait 2-3 hours for cold food, this is the app for you. If you want to wait 2-3 hours to have your order cancelled at the last minute because there are no drivers on the road this is ur spot. You will starve to death messing with this app. Crazy part is Seamless won’t even tell u or message u to know or provide a map so ur aware of what’s really going with ur order. 90% of the time the restaurant has the food ready but they don’t have enough delivery workers. The other 10% of the time restaurants delivering ur food to the wrong place or not delivering it at all but having it written in as delivered. Seamless does things in the wrong order, they should do driver first, order second instead they do it the other way around and then ur food left at the restaurant and both u and them mad at seamless. DoorDash is my go to cause they have a map similar to the Uber map so you can see about how far your driver is, and they give you a small profile of ur dasher similar to the blurb on ur Uber driver. They match a driver first then let u order and if they don’t have drivers they tell u. Full transparency unlike seamless who will hide it from you. They also have very cheap delivery rates and deliver reliably..ChipotbaeVersion: 7.18

✓ Don’t use this appI ordered food at 6pm, got a confirmation and everything, ETA 7:02. No problem. I waited until 7:45pm - called the restaurant they said the food was picked up over 30 minutes ago. I live less than a mile from the restaurant. Shouldn’t take 45 minutes to find my house. There’s no way to contact the driver so I can’t call to help him find my house or check on my food or anything. My guess is he stole it. It’s now 8:30pm and still no sign of it. Now I’m supposed to call customer service and wait on hold for over 30 minutes to appeal my case and beg for a refund. Meanwhile I’m 8 weeks pregnant and so hungry I’m about to throw up while waiting for my food. Not to mention I have 6 other people who have been waiting at my house for over an hour to eat. Absolutely livid. I’m done with this app. DO NOT USE THIS APP!!.Kb3830Version: 7.14

✓ Seamless does not care about customersI had written BUT NEVER submitted a review of one of my favorite restaurants while I was frustrated due to the weather delaying the delivery. I closed my laptop and came back to see that it had automatically submitted. I contacted them countless times and was told they would remove it. It was never removed so I contacted them again and was told that they would not remove the review and wouldn’t consider it any further. They wouldn’t even escalate the issue to their supervisors. The review IS NOT a fair representation of the restaurant and shouldn’t have submitted in the first place. It was only submitted due to a flaw with their website and they will not honor my request to remove the review. It is now uncomfortable for me to go to this restaurant when in the past I truly enjoyed it. I am not happy with Seamless’ customer service.LOUIECHIVersion: 7.53

✓ Cancel Order feature?I’ve been using seamless for a long time now. It’s a life saver and it has introduced me to new foods. Recently the app has been crashing and has caused my phone to freeze up. This update seems to have fixed that on end but today I noticed one small issue. I can’t easily find the cancel button. I placed an order with a Latin restaurant for breakfast and they gave me a call telling me they didn’t have any of the food I ordered this morning. They asked me to cancel the order on my end and I could not find a way to cancel it. I then asked them to cancel it at their end and they gave me an attitude and insulted me in Spanish thinking I didn’t speak the language (I do). I’m not upset that the restaurant, they sound like they aren’t good with technology so I can understand why they got defensive. Please make the “cancel” option easily available..Luivill22Version: 7.3

✓ MehThis app isn’t the best. I’ve never had food delivered this late before, and I’m not talking 10-15 minutes late but actually 1-1.5 hours late. I can’t blame the app for the actual lateness but I think they could do a better job of showing more accurate wait times so that I can manage my expectations. The search function also doesn’t work very well. I’ve put in a keyword search and it shows me restaurants that don’t even hold the item. Additionally, since the update, I can’t see the distance of how far the restaurant is from me like I used to be able to. That should be brought back. Lastly, it displays restaurants in the delivery section that don’t even deliver to my apartment. Several times I’ve ordered food just to find out 45 MINUTES later that they don’t even deliver..Merve10Version: 7.11

✓ Effortless Food Ordering Made Simple!Seamless is my go-to app when I'm craving a delicious meal without the fuss. This app is very easy to use, ensuring I get my delivery order exactly the way I want it, and the navigation is refreshingly uncomplicated. One thing I appreciate about Seamless is its transparency. The app lays it all out for you – fees and charges are listed upfront, so there are no unpleasant surprises. The same goes for promotions; it's a breeze to find deals for a wide variety of restaurants, both big and small. The only drawback is the recent termination of the rewards program, which was already not that great to begin with. However, this change is due to restaurants managing their own loyalty programs, so I can't fault the app for this service-related decision. It didn't warrant a star deduction in my review. In summary, Seamless is the ideal app for those moments when hunger strikes, and you just want to order food hassle-free. As long as you're located within the United States, I highly recommend giving it a try..DJできませんVersion: 2024.13

✓ Don’t get the membershipSo I placed my typical order that I’d get when working every week. Normally the food arrives on time and hot. Not today. The food arrives 40 min late and cold. When asking customer support for assistance I’m told they can only provide $10 credit to the account to use within 30 days. I would’ve at least liked the credit to be refunded back to my original form of payment. So we pay $10 a month for seamless plus subscription only to get your food delivered late and cold then just to be handed a $10 credit. With all due respect if I were at the restaurant the food would’ve been re made to standard. Not to mention the first offer was $7. This isn’t what I expect from customer support. $10 does nothing for a $30+ order because the driver was tipped as well considering it’s not his fault he was given cold food. Once I use up this slap in the face of $10 I will be canceling my seamless + membership and deleting the app from my phone..New to forumsVersion: 2023.14.2