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CVS Caremark App Complaints & User Negative Comments 2024
CVS Caremark app received 37 complaints, negative comments and reviews by users. Have you ever had a bad experience using CVS Caremark? Can you share your negative thoughts about cvs caremark?
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CVS Caremark for Negative User Reviews
✓ Difficulty using the appUsing the app is extremely awkward. When I clicked on refill prescriptions several prescriptions were listed that were not due for a refill. The one prescription that I was interested in filling was fenolfebric acid. I then had difficulty finding where I could input the prescription number. Once I found it and input the prescription number my request was processed. You apparently have redesigned your app and it is extremely unfriendly awkward and difficult to use. You need to use some common sense and think about the users perspective. Respectfully Dixon Neas.Version: 4.96
✓ Cancelled PrescriptionI love the idea of receiving my prescription via mail order...it’s cheaper and quite efficient (I thought)...I quit the auto refill because I would receive my meds way ahead of time... sometimes 30 days before I would even need them. That happened multiple times so I removed the “auto” refill for all my meds. For the meds that I can pick up at Walgreen’s, I do and for the ones that I cannot get a 90-day supply, I order individually via CVS Caremark Mail-order. I wish the timing would get fixed. I don’t mind receiving an order 7 days a head of time, but not 30 days before I need the meds..Version: 4.52
✓ Out of medsFor the past month and a half I’ve been trying to transfer my meds to this pharmacy. It’s been a nightmare. I’ve been out of my most important prescriptions for a week now. I had an order that was finally in process, only to be cancelled???? I have another med that I’ve been out for several weeks already that isn’t going to be refilled again until the end of the month. There’s no place to complain. Instead I have to just sit here and wait until you all decide I’m allowed to have my medication. I’m also being overcharged for the medications I have actually gotten. I’ve called multiple times. I’ve called both Caremark and my med providers. I hate this service. I just want my medication delivered to me. Why is that so hard?.Version: 4.97
✓ App TroubleI logged on to my CVS App account and in the beginning I could see all my prescriptions. Once I ordered my refills and went back to look a my full list, all of my medications were missing. I did everything that the Help Center instructed me to do as well as deleting the app and reinstalling the app. As well as turning my tablet on and off. I called the local CVS and they gave me a number to call (800-SHOPCVS) and was on hold to speak with someone for over an hour. I got tired of waiting, because that amount of time on hold was not only unacceptable but it was also unprofessional. Is anyone else having this problem? If so can you please share how you solved this issue! Unhappy Customer.Version: 4.73
✓ App is useless, website is fineMy insurance changed at the new year and along with it my pharmacy benefits. I was looking forward to managing my prescriptions via app as I have been doing for many years with a different pharmacy benefits company that has an excellent, secure, HIPAA-compliant, bug-free app. However — I have not once been able to check the status of a prescription, order a refill, or get any reliable info whatsoever using this app. The website is OK, customer service via the toll-free # is OK, but both are inferior to a well-designed app. What gives? I have reported the lack of functionality many times now..Version: 4.28
✓ App is crapI can't believe I'm saying this but I actually miss the Express Scripts app my employer had previously. This app is confusing, slow, missing core features, displays inacurrate or conflicting information and can't auto log you into its web version which it dumps you to because of all the missing features. The web site is even worse at least me trying to use it from my phone. I also end up getting the app stuck on black pages. All I want to do it refill prescriptions and it seems to fail the most here. It can’t show me prices and when it does it can’t tell me why it costs that much and even worse when looking at different pages it shows zero. The progress on the refills it blank so I have no idea what is going on. When I try to change payment information to my FSA it tells me sorry feature coming soon and dumps me to the web which continually keeps asking me to log in multiple times or preform multiple security checks..Version: 4.92
✓ Pop ups are annoyingI just started trying out this app and within 5 minutes it popped up 3 times asking if I’m enjoying the app. NO. It’s already like getting teeth pulled and with the incessant pop ups I’m forced to give it 1 star since I can’t give it 0 or negative. Let’s just get something straight. You are asking the wrong question. If someone is doing their taxes and a pop up asked them if they were enjoying it, what do you expect! NO! Instead ask “are you finding the app easy to use” or “are you finding the information you need”. And give me a day or two to figure it out, or you are just going to get crappy ratings..Version: 4.63
✓ Total GarbageI am mystified how this app could possibly be 4.5 stars ... it is absolute rubbish. I was running low on my medication so I reordered through the app. I received an email confirmation that it would be ready by 11am the next day. I waited until 6pm and when I went to the pharmacist they had nothing. When they checked they said the prescription could not be refilled because it was too early. I asked how that could be when I had ran out. I was told it was sent to me by mail. I never asked for it to be sent by mail, the app showed it for pick up, and the email confirmation showed for pick up. So I had to pay full price - $50 - for 3 pills while I tried to sort out this clown show. Come on CVS, we are not talking about hailing a ride or ordering a meal, this is people’s medication for crying out loud!.Version: 4.56
✓ No customer careA significant failure of this app, is the inability to contact customer service within the app, you instead need to go to the website. But I can understand why the app developers would want to avoid that , as the “Mail Center” does not appear to support a message chain, every interaction appears to be a new case for the customer service staff (despite being “replies”). In addition, the amount of text allowed is quite limited nor does it allow for any sort of attachments nor external emails (such as the email from my insurance carrier approving the early refill). I can only conclude that they are trying to make the customer experience so bad, as to force me to move my prescriptions back to the retail pharmacies..Version: 4.73
✓ Credit or Debit card installationWhen trying to put the information in for the cards it doesn’t except none of my cards and they have a part that says put a nickname for the card that always does not accept the information get rid of that feature on the app it will make it easier to use. When the information is in at your end can check to see if the cards are good,also we should be able to change the card or delete a card with no problems that can not be done now. I’m a new customer to your service because my company changed plans so if you’re having problems with me your probably having it with them. Please Fix Thank you.Version: 4.55
✓ Terrible, useless. Can’t make paymentApp is terrible. You can’t make a payment on it and you can’t update prescriptions you have on file to the mail order option. Still have to jump through hoops, hang out on hold, etc just to get it adjusted. Cvs should make this all available in the app. It would be way more user friendly and also save you money from hiring customer service phone agents who really just like to leave you on hold (currently been on hold 10 minutes for instance and still waiting just trying to pay my mail order bill.... it’s almost like you don’t want my money CVS 🤦🏻♀️🤷🏻♀️.Version: 4.56
✓ Worst App ever used!I am truly disgusted by this App. For the second time in a month the App has removed all my local pharmacy medications so I cannot refill them. It took me about 8 hrs talking to about 10 people from the pharmacy, corporate and IT to fix it a month ago. All the pharmacies tell you is that the app is always wrong. You can’t trust what it says when you receive a text from them. Your medications have not been filled. They haven’t even been ordered. Calling CVS pharmacy or corporate means you will sit listening to the same music all day. No one answers the phone..Version: 5.25
✓ Having a difficult time managing meds on this appSince using this app I have had more trouble I cannot refill my meds by scanning it I cannot keep the meds there’s no way I ran out of 90 antidepressant pills in only 45 days there’s no way and yet I’m out and now they didn’t refill it when I tried to refill it the other day I got my other meds but not the important one so anyway it’s not that great of a nap right now there’s a lot of issues to 💪 I sure hope this mail order gets better because I prefer my other mail order company but you gotta go with what your insurance says so not that great I’m giving it a one star I login repetitively and I cannot for the life of me it won’t take the password that I put in it’s just one of those things that anyways hopefully it’ll get better soon very unhappy with this app.Version: 4.69
✓ Used to be great.New prescriptions never appear at all. I have to call the pharmacy multiple times to check if they received it and see if it’s ready (which during covid is required, since pharmacies are overwhelmed and understaffed. I’ve spent entire evenings driving to multiple pharmacies to get a single prescription filled, but that’s unrelated to this app.) Search doesn’t work. Enter a drug name and “apply” button is grayed out. Select a time frame and it submits the search automatically (what?) and zero results return every time, even for drugs I CAN see from previous prescriptions. Idk what happened but suddenly nothing is working at all. Not even worth having the app installed..Version: 4.69
✓ Glitch “ready for refill”I want to be able to rely on the app for re-ordering meds, but It needs a major fix. I am getting “ready for refill” indication within a few days after I received a refill. If I check the block again, I get a message that it’s too early to refill and they will edit to the list to refill later. Then I get further messages when it’s time to refill. As a result of the above, I cannot rely on the “ready to refill“ indication as indication that I’m really ready for a refill. It is not helpful for me to instantly refill, Ben have it put in a pending status for months of the time. I recommend that you modify the app to trigger the notification only when med is actually ready for refill — or, alternatively accept auto-refill authorization as retail pharmacies will..Version: 4.38
✓ Too cumbersome UIUX experience compared to desktop functionalityI can’t do many of my critical tasks that are “on-the-go” actions like checking message center responses. Additionally, checking drug prices is entirely too complex. I thought I was clicking the CTA/Done button three times before realizing all I was doing was adjusting the pharmacy location vs. doing the actual searching. Ridiculous number of steps. Even signing in is a second action. I stored my password on my phone so this could go faster! I think there is a lot of room for improvement on this app..Version: 4.73
✓ Nothing but problemsTo be fair, most of the problems are the same as the web site. Tells you items are ready for refill before they are (app is even more misleading than website. And the first page says I have 3 ready for refill (they are not yet eligible) but if you follow the link it shows 4 ready, but they are not. While some prescription that are eligible for refill are not marked as such. Prescriptions that still had refills, were marked to contact pharmacy but they didn't know what I was talking about. Prescriptions ”disappear” if not filled and need a new prescription. Site is always experiencing heavy use. I've seen this notice everytime I have signed on for more than a year. After a while it's not heavy traffic, it's the usual traffic. The ”your cost” isn't close to what I have paid. No idea what this cost is. I've enabled face id several times and app keeps asking me to sign in Still can't set up address or billing info from app. If you have to go to website, why not get with app? Can't believe this is the same app I have. If I didn't have to use Caremark I wouldn't. They have a terrible website and service..Version: 4.56
✓ Who developed this?I had trouble logging in. They forgot user and password functions are terrible. You cannot retrieve with common information to other organizations like sending a reset to your email or cell. Went in the app to submit feedback and while typing the app crashed twice, and the 3rd time the submit button didn't work. I had to try zooming, scrolling, and finally mashing the area near the button for a minute to submit. My doctor submitted a prescription over a week ago. It's still not here, so I'm without a maintenance drug i need for my thyroid and it's starting to affect me physically. No email or text notification that my script has shipped... nothing. Called support, they tell me it shipped on the 19th (the day i called), no wait, it shipped on the 13th. Um, I'm not sure but it says it's in Indianapolis right now but doesn't have an anticipated arrival date. I like the 90 day scripts for the time saver and the "set-it" and forget it, but i could've driven back and forth to Walgreens 12 times in the time I've spent on this and without going over a week without my meds..Version: 4.73
✓ What Gives!I totally agree with the customers review I just read. This is the most frustrating website I’ve ever encountered. I had another drug mail order company that was totally customer friendly. Used it year after year without having to contact the company. Sorry I can’t say that for yours. Before you mail a RX the customer should be notified what the cost is going to be. This is 2 RXs you indicate you are filling within a week, without a single word what the drug is or it’s price. Not to mention if I go to the website it’s difficult to find the info you’re looking for. Totally irresponsible..Version: 4.37
✓ Prescription cancelled!??I hadn’t received one of three medications in the mail yet, the most important of the three. Went online to check the status and all in the same page, it tells me that this medication was filled and mailed to me, and that the prescription was canceled and not sent to me. Why would a pharmacy cancel a prescription?? And not even notify me? Not even by email?? First time I’ve used CVS mail service and they already drop the ball in a HUGE way. Express Scripts may charge a little bit more but at least you get your medications without having to jump through hoops and panic that it’s going to run out. I spoke with customer service who was the saving grace because she was so kind and apologetic. Now will have to call my doctor and have them send the script to a local cvs and hope they have it in stock....Version: 4.44
✓ Slowest clunky app everForced to use CVS because of my company plan and haven’t had any positive experience in 3 years. I’ve used 3 different locations and always the same antiquated computers. It has taken 3 calls to set up the 90 mail order to change my address. I would much rather pay out of pocket than support this company. Why do you have CVS CAREMARK and also a CVS Pharmacy. The systems don’t talk because I have two completely different profiles all linked to the same drivers licenses. No tech has been able to assist, but when I get locked out of one I can refill on the other. Run to any other store. I find it hard to believe with other companies improving their computer systems CVS isn’t bankrupt..Version: 4.44
✓ Sorry for Caremark subscribersApp is not very intuitive. Can’t view dependents ID cards (apparently minors should have email addresses so they can view them themselves), hopefully “family access” will includes them when/if it comes. Also when when checking cost kids Rx 30 day walk in supply is quantity 300 but 90 day mail is quantity 1800 for same strength/dose? Note this rating is just for the app. I would give their walk in and specialty pharmacies a 1 (incorrect fills, changing insurance to a discount plan and not fully reimbursing the difference when caught) and their mail order a 2 (their new to you program with 30 day fills burns through refills even though it costs them more with shipping)..Version: 4.63
✓ At least it does what is neededThis App does what it’s made for yes. But I could more easier and user friendly. Currently (5/29) that App has 4 different buttons just for prescriptions. With a bunch of random things that aren’t even really need unless you need to change something (payment/profile). A simple Prescription dashboard would fix most problems where you can see all current prescriptions and way to refill or manage right there and to add a new prescription. Then maybe everything else in a side menu.Version: 4.67
✓ Something changedI used the CVS app for 3 years without complaint. The mail refill was so fast that I quit using autofill because it arrive so quickly. If a new Rx was needed, there was never a pause or any delay in contacting my dr and my script being filled. In the last 6 or 7 months I have yet to get the CVS app to work without calling in, only to find out that the RX has expired and “the dr hasn’t renewed the script.” This is the same dr for the prior 3 years!! Last month I was told I will have to call in any future refills. I live in a rural Texas town - the nearest CVS store is 1hr away, so mail order is my only option. Thank you for the opportunity to “rate” this app - I’m sure you share my concern in finding out why this wonderful app suddenly started having problems..Version: 4.36
✓ Not a fanWe are forced to use this by our health insurance provider. There no actual CVS stores anywhere near us, so we have to get our prescriptions through the mail. We are somewhat rural and have a problem with mail theft in the area, so that makes me uncomfortable. We are in the southwest with very hot temperatures in the summer, and some medications lose effectiveness if they are left in the heat. It also take 3-5 business days for the meds to arrive. It feels like a really ghetto system and I’m sure it was put in place to save the already expensive commercial insurance company money..Version: 5.24
✓ Face Recognition to unlock has NEVER worked.The app asks me every time I open it if I want to use Face Recognition to unlock the App - I always click Allow - and it never works. The next time I open the App - it asks me AGAIN. Irritating. Also Text message refill alerts should distinguish if the refill will be handled by Local CVS or Mail Order. Otherwise - the app is efficient and I can tell the people working on its design are making improvements to improve user experience and ease of use. Making it easier to see info users need to see. They change the graphic layout to make it easier and better - it is one of the better designed apps around. And if they continue to make improvements from users feedback - it can be an excellent App. Good job keep up the improvements..Version: 4.56
✓ Worst service everThis is the worst customer service ever! Forget about auto refill feature, as this magically changes by its own. You call them, they tell you what you want to hear, but you’ll be calling them back to have it shipped again, ask where’s my auto refill feature and they state it’s now set up. Only to call back next time. For ex. I call this place frequently to have reg prescriptions placed on auto refil but then call again to have it shipped the following month, so wish my company would seek other options! I waste more hours dealing with this place... Truly the worst customer service & worst part of my employment with my company!.Version: 4.57
✓ Caremark prescription serviceMy husband and I are both using Caremark as our prescription service. I am extremely disappointed that I cannot manage both of our prescriptions using the same email address. It is a hassle that I don’t want to tangle with to get another email address just to manage the other spouse’s prescriptions. I have used other prescription service and this has NEVER been and an issue. When one spouse has the responsibility of managing all of the prescriptions for a family it should be easily managed with one email address ! Step up to the plate and remedy this situation!.Version: 4.63
✓ App does not functionI get a txt that I can pickup my prescription at the local CVS. I like to check whether it is cheaper without insurance before I pickup my pills. Next the App tells me “too early” and does not provide the information of the pricing. Also today I received a txt message that I must approve the high copay for one of my medications before CVS Caremark will ship it... wow I use this exact Med already for many years and always pay the exorbitant high price/copay. The txt did include a link that goes nowhere. Next I login in my App and discover that I cannot approve in the CVS caremark app, but must call CVS caremark to say “yes please charge and ship ASAP” like I have been doing for 4 times a year during more than 5 years....Version: 4.76
✓ Slow, fails to adhere to basic usage guidelinesI’ve been using this app for several years and have yet to find it helpful. Inevitably, I have to make a phone call because the app is too slow or simply malfunctions. Today, I submitted two refills, one went through and the other failed due to “heavy volume”. But there is no indication if I need to resubmit the failed order or not. For UX improvements, start by presenting just the sign on button-prior to sign on everything is locked. Second, do a full app review of buttons, text links, and input fields to A) standardize throughout, and B) conform to modern mobile app development UX standards (for example, don’t hide the “see more Rx” at the bottom of the list, just fetch it as I start scrolling down; also, replace all text links with buttons) - two ideas, if implemented will vastly improve the usability of the app..Version: 5.26
✓ What a crappy app and serviceCvs claims to be inclusive but their mail in prescriptions are anything but. As a blind individual with some dexterity issues, they cannot simply mail meds with easy open bottles. Instead they mail you the caps. Who is genius who thought of this- like I have to be able to open it first in order to put the easy open caps on! Second, there is no script talk available for mail in medications! Like disabled people done have prescriptions mailed to them? That would have been the FIRST area to pilot that..Version: 5.24
✓ Incompetent people and technologyI was mistakenly told to download this by a customer service rep. To speak to a person is nearly IMPOSSIBLE. The representative that I called to help me troubleshoot says their system shuts down 5 times a day. It took 20 minutes for him to tell me to just call my insurance. His supervisor couldn’t even help. I insisted there was some confusion and I may not be in the right department. He said CVS could not help, call my insurance. These people are horrible, I can not imagine an elderly person dealing with them😢. He laughed and said he couldn’t help and said I live in a “Coronavirus Area” ??? California ???The app constantly froze and he said I didn’t exist in the entire CVS system(actually a ten year member). People please be careful with your loved ones. He asked for a lot of personal information only to say to call someone else. The app didn’t help and just shut down when it experienced an error, in addition to taking multiple minutes to load. They clearly don’t have the infrastructure or training in this department or app. 100% DO NOT RECOMMEND..Version: 4.63
✓ Untrained staffWorst mail order service I’ve ever experienced. And to make matters worst when you call customer service they are clueless to any that has to do with the basic functions of prescription or mail order service functions. They are literally reading the instruction while you sit there and listen to them babble your themselves. I will never recommend this service from cvs Caremark to anyone. Very unpleasant experience. I’ve been hung up on, put on hold for up to 25 mins. Then they pick up and take another 30 mins to figure out how to use their computer. Annoying annoying annoying annoying!!!!.Version: 4.63
✓ JunkI have a CVScaremark account via its website that works perfectly. I jumped through all the hoops trying to log onto the app, POJ. After doing all the necessary ‘paperwork’ it told me to create a new password. After entering a PW that met the criteria I was given a message of ‘technical difficulties’ try again. I’ve been through 3 days of technical difficulties. I Called Tech Support and was given what I thought was helpful info. (I had to change the PW on my website account to default PW and was told I’d have change to a new one. Nope, now my website PW is the Caremark default PW. ) There is more horror to this but I’m done. I’ll use the website account and delete this atrocity..Version: 4.64
✓ Technically worksThis app is terribly designed. You have to re-login constantly, but password autofill doesn’t work because my phone doesn’t recognize the app as being affiliated with the Caremark website. The loading animation looks like a Windows Movie Maker transition, and it’s genuinely disorienting. None of the text elements are centered. Buttons that look like they should do something when pressed aren’t actually buttons. Notifications are glitchy and inaccurate. All of this speaks to the app being coded by an amateur, which would be acceptable for a small family pharmacy, but not an actual corporation with the resources to hire a professional..Version: 5.29
✓ Unable to do transfer subscriptions.So for reordering it seems to work although sometimes the prescriptions I need don’t show up and I have to search history to get them. My real complaint is that when I tried to contact them on the phone I couldn’t get through their phone tree to talk to someone so I tried to use the app. I kept getting messages that I had to fix my phone number and my message. Apparently it couldn’t figure out my phone number without the dashes. Couldn’t use () either. But the best part was the text. It said I had special characters. I rewrote the text ten times making it simpler each time. The answer was that I had used the word I’d instead of I would. Really. It’s a text box. Still haven’t heard from them..Version: 4.54
✓ GarbageCoding and algorithms are awful. Loading times are awful. You can’t log in with Face ID even tho it says you can. It doesn’t save any login info you have to type it in every single time. While it still meanwhile asks you if you want to use Face ID. Sure. Then it doesn’t work. Period. They ask for feedback about their app and I can’t be the only one who’s submitted complaints. That was 3 months ago. Guess what? Nothing. That’s right. They ask for feedback and do nothing about it. Sorry but 3-4 months? There’s no excuse. This is an absolute trash app by CVS tech team. It is total trash folks. Make no mistake. And don’t be mistaken by the positive reviews. Don’t believe me? Go ahead. Use it. See for yourself..Version: 4.44
🙂 CVS Caremark Positive Reviews
CVS Caremark works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact CVS Caremark.
⛔ CVS Caremark Problems
