Sam's Club Positive Reviews

Sam's Club App User Positive Comments 2024

Sam's Club app received 35 positive comments and reviews by users. Can you share your positive thoughts about sam's club?

Sam's Club for Positive User Reviews

✓ A+A+.Myles21Version: 2.5

✓ Visiting the storeI love ordering on line and usually order from app. Yesterday I thought I would go into the store to do my shopping and did. I was done after a few hours finding everything I wanted and went to checkout. Waiting to checkout I discovered I left my card at home. So I asked if I could use a different card, saying I was a plus member. She said that was ok since I was a plus member. As I got closer to the checker, I asked again. She said I must have my membership card, and to go over to returns and get them to give me proof of membership, so I left my things there waiting to be checked out. When I got back, all the things I was purchasing were gone. I asked the checker where was by basket, she said they took it over there, pointing behind her. Apparently someone put a full basket of thing back on the shelfs. Besides the checkers rudeness, when I had to wait until 4/5 people returned things in the other line. I believe the checker could have gotten someone to help me put everything back in the basket or at lease tell me that I should take everything back with me so I could purchase it later.Sr94583Version: 23.02.11

✓ Fun, easy to use this app. Shopping is fun at Sam’s.I’m using my Canadian Apple ID to use this app. Target I can’t download it : they lost my business for sure. This Sam’s App is so easy to maneuver.. It’s actually fun to shop .. my 70 years old grandmother is enjoying this as well Game changer ! I do not like to visit my local Sam’s club ( old , grungy) & I was going to end my membership …. Just upgraded to Plus membership. So worth it. This is so much better than Costco.DiannadrsVersion: 22.02.11

✓ Well doneVery nice organized and well sorted.SamirGerbouVersion: 2.5.1

✓ Easy to use*** Discretion - I’m giving 4 stars because I’m a firm believer that nothing is absolutely perfect and there’s always room for improvement; no matter what it is. With that said, 4 stars from me is the highest rating I give. - The app is easy to use. I appreciate the convenience of the scan and go option when shopping in store to avoid the hassle of long lines at self checkout because there’s either no actual cashier or only one cashier working (which can be a nuisance). - I rarely use the curbside/pickup option to shop because something usually comes up and either an item becomes unavailable and substituted for something that isn’t what I want or an item or two is damaged and I am not made aware of it till I get home because the employee either didn’t know or didn’t say anything. I have learned the hard way to never buy any fresh meat/protein via pickup as well because it isn’t always what I would pick out if I were in store shopping..AbenutsinTNVersion: 24.01.10

✓ App 👎I started using the app a few months ago and liked it for a while. Then suddenly it wouldn’t let me log on; saying my user name and password didn’t match, which they did. I stopped using the app for a while, kept trying to log on from time to time, just to see if the issue would resolve itself, it didn’t. Finally I thought I would try changing my password, my account number wasn’t being use and I couldn’t do it. Next I tried calling the customer service number on the back of the card and was assaulted by an endless string of offers that I could get passed. Then I went back to the app and found another number. Finally I was able to get on a chat and got re-registered. At that point I thought I was good to go. So I went to the store, got on the app and scanned my purchases. When I tried to check out, my credit card information was missing and it took me a half an hour to figure out that to re-enter it. I have lost all my purchase history and don’t have any receipts because they were on the phone. I’m about ready to give up on the app..BornFree@112Version: 19.12.0

✓ Almost excellent app, but needs a few more optionsI was loving the Sam’s app after I joined yesterday and was excited to pick up my first curbside order. When I got home, though, I was missing 7 out of 23 items. There’s no way to notify the store of missing items through the app like there is on the Target app. I had to call the store, and it took around 10 min to get through (just kept ringing after I pressed 0 to speak to a store member). Then I had to be put on hold to get to the right person. Around 20 min total. Then she had to check the curbside area to see if my items were still there, and now I have to go back to the store to retrieve them. Sam’s also needs a direct line to curbside personnel instead of routing it through the operator. The Target app lets you notify which items are missing and offers free shipping for missing items, or an option to cancel or pickup. As well as an option for damaged or spoiled goods, with an option to send a picture, and automatically refunds you. No return trip needed. The lady I spoke to said she always tells the curbside customers which items she’s loading as she places them in their cars, so that they have a chance to realize if something is missing. Would be great standard practice..GranadachicaVersion: 22.07.21

✓ Great!!Easy to use, perfect.YuleseeVersion: 1.2.6

✓ Updating Dec 2018....Makes Shopping SlowThe update has greatly improved the app. Fixed the Instant Savings issue described below. Also improvement in search engine as my iPhone example discussed below, now provides much more relevant results. The default to All Items when searching is still annoying though. Prior review.... It’s okay, but too slow to get any real shopping done. For example, most images of Instant Savings sale items do not show on screen...just a gray diamond box and the savings amount. And with no item description, you have to click on the > arrow to see what it is. The search engine is clunky. For example, I wanted an iPhone case, but despite specifying that, it returns results for Galaxy cases before many of the iPhone items. Also, the Online Only vs “All Items” filter always defaults back to All Items each time I search for another product. It should stay in the shopping mode that I choose..DncgergenVersion: 19.0.4

✓ Wrong charging for some items bought onlineEverytime i purchase vienna sausage, it’s the yellow variety that i end up ordering cause the blue one is always out of stock on line. The yellow variety is also more expensive than the blue one. When the goods get delivered, i always get the blue variety (with leaser price) but no price adjustment is being made even when i email customer service. Thought the 1st purchase was an isolated case but same thing happened when i made a 2nd purchase of 4 cases. Worse part is that i only got 2 unopened cases of sausages and the rest of the cans were scattered all over the bigger box used to house the orders. There were dents on most of the cans as the cushion placed inside th package was not enough, i wasn’t surprised cause the box was all banged up when it was delivered. Also, few cans were missing. 1 case has 18 cans and when i counted the scattered cans of sausage there were only 32 (should be 36 for 2 cases)..My-eVersion: 21.01.12

✓ Life is not fairThe worst customer service I have a seen in my life I am a regular customers are the tire at Sam’s Club, I went this morning shortly to make sure arrive on time and I will be serve the first, I approach to the coroner ask him nicely if somebody can take a look for my tire to see if they need to be replaced or repaired. Customer service agent name is Mike, he asked me are you going to bike tire? Tell him not yet until somebody took a look up them, he told me I have to wait until somebody’s coming in and enter the information in the computer because we don’t have anybody, suddenly a second customers approach, and ask him how can I help you, he said I need the battery to be checked out he told him he’s going to take a while at least 30 minutes, he ask him another question would you like to purchase a battery., customer said yes .immediately A customer give his credit card . Immediately he was the first I was sitting at seven in the morning wait, for the store to open. Very very very bad customer service, are we not recommend Sams Club tires to anybody.SofichVersion: 18.9.1

✓ Great appI’ve been using scan n’ go since it’s inception & love using it in store. It saves time at checkout, & no more loading & unloading items in checkout lines! Also have done online ordering on my Sam’s Club app for curbside pickup since it started & love the convenience of having the shopping & delivery to my vehicle done for me. However, I wish that when I choose to place things in my online order cart for “pickup at store”, it would stop putting several of the “pickup” items in my cart for “shipping to me”. I have to double check my cart before checking out as there’s always items that end up in “shipping list” instead of free pickup at my local store! And NO, I’m not placing them there nor are they items that are clearly marked out of stock in store or online only! I’m looking forward to using scan n go app for fuel also. All in all this is a great way to shop at our local club without needing to actually enter the store. So convenient in store or out. Just need to fix a few glitches in app, but not something a quick review by me when ordering can’t address. I highly recommend!.KPsparkleVersion: 20.10.10

✓ App is overheating my phoneI’ve enjoyed using the scan and go service the few times I’ve gone inside the store now that we’ve opened back up, but I mostly use pick up and that’s been wonderful to have that service. My only complaint is that every time I use the app, it causes my phone to over heat within a couple of minutes, so it takes a full day of looking for a few groceries, then closing the app to let my phone cool, then coming back to the app later to find a couple more items really fast and closing the app again. It’s ridiculous. If I leave the app open for too long, my phone gets so hot it begins to lag and then stalls completely and crashes. I don’t have this issue with any other app, and I use my phone for work a lot. I make sure I’ve closed all background apps before opening the Sam’s Club app, so it’s not an issue of background overload. This is strictly an app issue that needs to be resolved. Otherwise I’ve enjoyed being able to order and utilize car side pickup, so thank you so much for offering this, but please make it easier for your customers to get to you..Flowerchild3167Version: 21.06.10

✓ Update Product AvailabilityI use this app at least once a week. Without fail every time I use it the app says items are out of stock. When I go in to pick up the order everything that was “out of stock” is in stock and abundantly so. The convenience of the curb side pick up is negated because I still have to go into the store and grab 3-4 items that I couldn’t order when they were actually available but just not updated in the system/app. Every week for the last 2 months I try to order the 500 count plastic forks and every week it says they are out of stock, I know for a fact they are not. It’s been the same with the 5 gallon bucket of hamburger sliced pickles for the last 3 weeks. Also, don’t even try to get someone in store to help with these issues because apparently they have no idea why this happens. Which is fine, but at least a manager could start that process but they have the same response as the people working the pick up area...😳.Jasonshj5Version: 19.7.0

✓ Skip the line- use the app!Okay- this app had some serious issues in the beginning, but we usually experience very few, if any technical issues with it anymore. While there are occasional inventory discrepancies, that’s everywhere you go and worse with covid. They now include all the flyer sales and everything, is generally spot on. (Instant savings are applied to shipped items too and everything seems correct. Frankly if you only use the Scan-and-Go feature, it’s worth the download. Scan your items and pay from app. Nothing has to be moved around so the cashier can ring it up. You’re just done. You show the barcode (receipt) on your phone to the checkout guard, who may verify any random number of items and off you go. (2-5 items usually unless the store is having issues. In Dover recently I bought 3 cases Pepsi and three small ticket grocery items like chips and the door guard “verified” 3 items. I thought that was overkill but whatever- near home we only get that treatment when we have a cart full of expensive items like meat.).SirenKnightVersion: 21.09.22

✓ It’s for those that are smart-shoppersIt makes shopping easy and less time consuming. Before I go shopping I can check prices, availability and options to things I am looking for. I can make lists, shop online, order online and pickup in stores or ship something to my home. I typically use it to be more smart about my grocery shopping though. My shopping list is organized by store, so with this app, I can see what Sam’s has, how much they price the items, as well as information on the products like quantity and size. That way, I’m able to compare prices. It’s come to the point that when I’m about to buy a pack of anything at a different store, I open this app to see if Sam’s has it and for how much. Then I compare which would be a better deal. Since I’m in Hawaii, not all Sam’s products are available in store, but with this app, I can still see what I can’t in store. And with my certain membership, the shipping is free!.Secret_confessorVersion: 18.4.2

✓ So easyEasy, convenient and makes my life much easier.AbbsmuracoVersion: 23.10.33

✓ App Malfunction on a SATURDAY!!!Was in the store yesterday trying to check out with my app & kept receiving error message. The store was crowded And the lines were extremely LONG, down the isles. I told my sister, who had items also & was receiving an error message on her app too that if we couldn’t check out on our phones we would leave everything in the cart right where it was. After 10 minutes of receiving the same error message & letting a few people cut in line in front of us, we decided to continue on through self checkout. We then discovered other people in line looking at their phones & decided to ask the couple in front of us if they were having trouble with their app & they were(which explained why the lines were so long) Being that I haven’t gone through a checkout line at Sams since the app debuted, it was very challenging having to find my membership card, scan items & find $$ to pay for my items. Praying the app doesn’t malfunction ever again!!.Saturday Shopper2Version: 20.08.20

✓ The App lies...I tried to place an order at 1:00 pm today. Right on the page where it tells you to select a date & pickup time it states, “All orders places before 3pm will be ready for pickup the same day.” But every time I tried to select the time and date that was shown as the ONLY option in dark blue, it kept telling that time wasn’t available. I tried it several times. Finally went out, closed the app and then went back in to my cart. When I get to the select date and time for pickup the only valid time listed was tomorrow! It was approximately 1:30pm now. Still before 3pm and I’m in the eastern time zone. I even called the store and they said yes the order would only be able to be filled tomorrow. Again the app clearly states order by 3pm & pickup the same day. The lady on the phone told me they could transfer me to someone but they were going to tell me the same thing. REALLY??! Please update the app to state if you don’t order by 1pm you’re outta luck trying to pickup your order the same day. 😡.TessyatlVersion: 19.10.3

✓ Sam's Five Star WebsiteLove Sam's Club !! Pricing and Quality of Products ! Very Competitive to other Clubs !! I myself Prefer Sam's Club !!!.Nitrofuel38Version: 3.6.2

✓ Check Before Ordering Pickup!The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out..Hate coming up with nicknamesVersion: 19.0.4

✓ Great app - fix for CanadiansWorks great!! No issues. Excellent layout For those with sign in problems - I suspect you are Canadian, as I am. It's our postal code that screws up the sign up process. When trying to sign up for online log in it tells you it's a bad membership number - this is not the case. Call your local SAMs club and have them change your postal code to the zip code of the store. Problem solved.Roberts0121Version: 3.0.1

✓ SpedI love it and it’s time saving.RodpjmVersion: 21.10.24

✓ Great appI love the ability to order ahead from the app, and I really love the scan and go feature. My only two issues are: 1) In the manage your credit card section, I can’t toggle back and forth between multiple cards. When I log in, it shows all my cards, but once I tap on one, I can’t return to that screen again unless I log out and back in. There should be an easier way to switch between cards. 2) When scheduling a pickup I don’t like that it doesn’t allow for more than one phone number. What I mean is that if I schedule a pick up and use my phone number, then the next time, when the other person on my membership schedules a pickup and uses their number, I get an automated text saying “sorry to see you go, you won’t receive messages at this number any more”. Since there are 2 people on the membership, and most people have their own individual phones, the system should allow for at least 2 numbers. These aren’t major issues and the app has served me well, so all in all, I think it’s worth it..J&J06Version: 20.07.13

✓ Shopping at Sam’s GaithersburgIn-store: Items are well stocked. I can almost always find what I’ve come in for. Staff is friendly and helpful across the board. The parking lot is busy but spaces are always available. Returns are super convenient bc of e-receipts. My only complaint about the return desk is that service there can be slow. If a customer ahead of me has a complication with their return, there often isn’t enough staff to take care of the other people in line in a timely manner. Pick up: Super easy to place and retrieve the order. Sometimes there’s a delay between arrival and getting the order to my car but I don’t particularly mind bc, well, I’m sitting in my car. I only wish I could order a rotisserie chicken for pick-up. Delivery: I have the plus membership which is great bc it offers free delivery, sort of. Heavy items out for delivery have a service charge PER ITEM. If I order two cases of soda, I get charged the fee for both items. I think if I’m ordering multiples of the same item, at a reasonable number of items, say 2-4, I should be charged the delivery fee add on once..Ixtla82Version: 24.03.10

✓ OrdersI sometimes get products that I order they arrive in bigger box with lids off and places tore in side of products and when I order oxyclean it always has alot of the powder outside of box and is not open but mashed or ripped I have reported still receive products mashed ripped, open ,,, I love the prices and shipping,,, But I almost did not renew ,,, because there is no toilet paper or paper towels maker mark that is available to ship and there is never in store or online either Lysol spray at all or toilet paper or paper towels ,, I am trying to be understanding about products available because of covid,, but it will be a factor in deciding to renew member ship,, I drive 2 1/2 hours to get the Sam’s closest store and I have went earlier when the store open different times still no Lysol and limits so thanks for products and prices but I do pay a membership fee And this stupid nickname is a bit much use my name if need be it keep saying everything I want to put is used lol.Bburke1963Version: 20.10.10

✓ Application performance and suggestionsI have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset..Map guide.Version: 19.12.0

✓ Great and needed experience .Since joining Sam's club. We find that at least half our shopping needs are met through Sam's club. The ease and convenience of online shopping and help when picking up our order makes it a pleasant experience. The friendliness of the staff inside the store and during pickup is stellar. There are times when Sam’s club may be out of an item, and we do miss it dearly. Then again I like to find the positive in everything. So when we don’t get what we want, that gives us a chance to venture and try something new. Getting back to pickup. I personally appreciate the staff when my order is ready. They always are respectful and pleasant and load our items with care. So to the management and staff of Sam’s club, my wife and I say, thank you! We seriously appreciate the effort you’ve placed into customer care. And when we come to Sam's club to shop or pick up our order, it’s always an uplifting experience. Thanks, George & Evelyn Shaffer..Capt smericsVersion: 22.07.20

✓ Works perfectLove it. It's a SAMs club app hence works perfect with SAMs club in States as Canada does not have any SAMs clubs..TariqShahVersion: 1.2.6

✓ First experience using a shopping AppToday was the first time I actually used a shopping app. I downloaded the app about a month and a half ago but wasn’t really sure on how to use it. So today while at SAMs I decided this is the day where I’ll do my shopping with this app. I scanned all my items and because I was nervous I didn’t see the check out button. So I asked one of the employees for help. I felt real dumb when she showed me how simple it was. Two thumbs up for the Sams employee for her help. Since I had already scanned everything I was out the door almost immediately. It’s a great app but very sensitive it scans quickly and picks up any items with in your shopping cart. You can also see if you scanned any items twice and can remove them before check out. You can see the number of items scanned for easy tracking. It’s a great app especially if your in a rush. If the store wasn’t full of people I would still use the registers with a person. We all need job security..Charle 49Version: 19.6.2

✓ Why did the update destroy this app?I’ve used the scan and go feature EVERY week. Sometimes TWICE each week. Yesterday i allowed the app to update. Today the app doesn’t work on either of my phones OR my iPad. Oh I can scan. But I don’t see a list of what I’ve scanned. And that little thing called “check out”. Where the hell is it? Sams need to fix this app. They’ve reduced the number of associates in the store to check your order out. The self service lines reach to the center of the store. The Scan and Go app is the ONLY reason i shop at Sams. I need convenience. Not frustration. And don’t tell me to call their help line. Two updates ago the app stopped working. I called and got nothing. No answers. Just handed off to someone who was going to research the problem. 4 weeks later i received an email saying they had looked into my problem and i should go to the store for assistance. 3 months later an update fixed my problem. When the scan and go app works it’s great. But it isn’t working now..Mur@no18Version: 19.8.1

✓ Works Great & Doesn’tI’ve used Scan & Go since it became an option at my club. Bypassing the lines has been a great bonus. The inclusion of scanning to pay at the pump was another awesome update for those of us living in states with winter (-20° weather isn’t enjoyable to stand outside and fight with the old fashioned pay at the pump game). Everything was mostly smooth except trying to buy items off the mobile site. It’s a guessing game if the item will load properly, lock up, or suddenly send. The latest update exasperated these issues, bleeding over into the Scan & Go function when I first arrive at the club. It tries to load an initial screen that has all my I formation visible that seizes the app, forcing a restart. Then I usually can find that screen cleared and the original screen that has divided sections for mobile site, scan & go, member info, and settings ready to use. The problem is this “pop up” window caused the mobile site to lock up. I’m trying to mobile order a pick up or delivery and the app locks up no matter how many times I try to restart and use it again. This is a nightmare for items that only appear infrequently at my club that I could actually use are now at the mercy of random chance. This is frustrating..Erica ClarkVersion: 22.03.11

✓ Amazing app!Amazing app! Shopping is so much convenient now!.WaqasbhuttaVersion: 3.0

✓ Great appHandy to have!.Let's ride!Version: 3.0.1

✓ Lifesaver...Literally.Sam’s Club has been amazing. The app makes it very easy to stay indoors and have very limited contact when you actually need to go into the warehouse. What are you are you are using the to ship items, pick up in store (they’ll even bring it to your car and load it up if you call them once you’re there), or using the app to walk through the store and both scan and pay through the app, this app really reduces stress. I wish Costco would stop staying stagnant and get it together for the new reality of social distance, limiting contact overall, and staying home when possible. Costco does not offer grocery pickup nor does the app allow scanning as you shop or paying when you’re done. Costco used to be my favorite because it was the first of the major warehouse stores to stock lots of organic foods. But the tides are shifting. Sam’s club has lots of organic and Non-gmo, and they definitely win when it comes to this handy dandy app to help many of us get through Covid..ChumchumychumchumVersion: 20.5.1