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American Airlines App Complaints & User Negative Comments 2024
American Airlines app received 128 complaints, negative comments and reviews by users. Have you ever had a bad experience using American Airlines? Can you share your negative thoughts about american airlines?
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American Airlines for Negative User Reviews
✓ Does not accept non-US addresses or cardsThe app does not accept Canadian addresses, which means I couldn’t use any of my credit cards to pay for an additional bag. I don’t know how or why an international airlines can’t support credit cards, when even the hot dog stand outside the airport accepts my Amex and Apple Pay. EDIT: it also doesn’t let you check in for international flights if you have a Non-US passport.Version: 2023.8
✓ Busted bagsBy bag was busted and torn on the recent flight. It’s not usable but the representative at baggage claim said they are unlikely to do anything. Shame nobody seems to take responsibility for their actions anymore..Version: 2023.21
✓ What's the point?Just downloaded this app and it won't even locate my flight in 3 days time! Keeps coming up as error. In fact it won't let me do anything, so what's the point?? Don't bother wasting time with it, previous reviewers all correct!.Version: 5.2.2
✓ Terrible App from a Horrible AirlineThe only thing worse than this app, is the flying experience as a customer on American Airlines. I am Executive Platinum on American and the only reason I have that status is that I am forced to fly on American, there are just no other options many times. When flying on American, you get a sense of complete and total apathy from check in through the completion of your flight. One reason for this is the criminally negligent management of the airline. It is managed by attorneys and accountants. AA management knows it can run a sub par operation because many times you don’t have a choice when you need to fly. They have a monopoly over many markets. In addition to this, they can shave off all the profits, enrich the upper management, and if they get into financial trouble the government is more than willing to bail them out with billions of YOUR tax dollars. Why should they care? There is zero incentive to operate in a manner which provides a top notch passenger experience. This goes for all of the airlines. This is now the pathetic status of our American transportation system. Take one ride on Emirates or Etihad and going back on an AA flight is like hitching a ride with a smelly hippy in the back of his 1976 Gremlin..Version: 2021.12
✓ Horrible - movies won’t play but Ads work just fineThe last five flights the movies won’t play on iPhone - no info or help online with this issue from AA and inflight you get “sorry”.Version: 2023.20
✓ Mobile BP issuesRandomly tells you you can’t use mobile BP at this airport even though you definitely can....Version: 5.14.3
✓ Worst check-in experience of any airlineTook me 2 hours to check-in due to covid. It's 2023!!! Stop this nonsense..Version: 2023.3
✓ Do betterEven though I’m logged in to my account on the app, it still makes me enter ALL of my personal information, Loyalty number, and my Known Traveler Number, and email address?? By the time I got all of that info, the app resets and I have to do everything over again? Also came to find out that my last couple flights didn’t accrue points because I must not have entered my Loyalty number even though I used the app and my same email address? I’ll just mention a few other issues I’ve had. Forget about EVER being reimbursed for transportation to a hotel if they make you miss your flight. It was IMPOSSIBLE to find a link on the website of anyone in support to help me get reimbursed for $100 of Uber charges because they booked me a dumpy hotel 30 minutes away from the airport. Eventually I just gave up trying. Maybe that’s their goal? Also another time, I was told by a representative that I had a travel credit of about $50 I think. Later when I went to book a flight, they told I had no travel credit. Aside from that I guess my experience has been fine with the airline, but this accumulation of bad experiences has really taken a toll on my perception of the company..Version: 2023.18
✓ Amazing how bad this app still isI use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems..Version: 5.16.3
✓ App check in uselessAfter I did everything and had zero errors- it told me I have to check in at the airport anyway. Useless..Version: 2023.1
✓ This app can not be used by CanadiansYou can not use this app if you want to check in and pay for the bag tax using a Canadian Visa card, Canadian Mastercard or Apple Pay. Very medieval!!.Version: 2023.20
✓ Latest updateDid the latest update and now every time I try and do anything on it it just freezes.Version: 2023.3
✓ What are you doing?!?!Soooo...... visiting the US in May and thought, American Airlines will be useful.... I was wrong. Cannot register online. App doesn’t work. What are you doing? If you cannot Sort out your online presence, what will the flight be like?!?!.Version: 5.6.1
✓ £/$ conversionThe only problem with this app is of your paying in the UK or anywhere else it’s set in dollars, you should be able to switch between currency of place of origin to book your flights, other than that it’s a good app.!.Version: 2021.13
✓ Becoming less useful esp on the WatchI usually give an app 3 stars if it at least does the minimum across all platforms. This app does not execute it’s features at an acceptable level. Forgetting about the missing features (well documented in other reviews), the watch app is horrendous. It no longer has complications for Apple Watch (not Series 5 paired to to XS Max, anyway). The complication functioning correctly is incredibly important on travel days to keep current with changing gates and departure times. For as a long as I’ve been using the app (across multiple phones and watches now), the watch would usually display incorrect times after connecting in a different time zone. For example, when I go from Florida to someplace else and connect in DFW, the change in time zone wreaked havoc on the app. I would frequently be onboard my 2nd segment and the watch was telling me how long until my 1st segment had to land. That is just nuts... but that is if it would give me flight info at all. Approximately 25% of the time, nothing would update and / or I couldn’t even get my flight to come across from the phone to the watch. Seriously, AA?!.Version: 5.15.2
✓ Other airline apps are faster, more reliable, and less confusingThis app is fine and objectively works decently well, but other airline apps such as those from United and Delta run noticeably smoother and are less confusing to navigate. I find it incredibly frustrating that the American app conceals/makes inaccessible information about contacting the airline in case of a delay or emergency. Recently, I had a flight delayed due to having no pilot (aka American’s fault, in their control) and missed my connecting flight. The app did not update my flight status reliably or detect this issue and unlike United, did not give me information on what to do next or a way to reach out to support. I dug through American’s website, through contact forms that did not list my issue, and finally found a general support number, only to be told the wait time was 2 hours. I decided to find the customer support desk at the airport instead, which the app and website also made difficult to find. TLDR this app is fine but barebones and way behind competitor’s apps in terms of functionality and reliability..Version: 2024.2
✓ Why am I asked for my flight number after booking a flight through the app?It’s literally all done through the same app, why do I have to go through separate steps to add it to my profile? Every time I have to go back to my email to look up the flight number when I just fricken booked the flight in the same app!!! Absolutely stupid..Version: 2024.10
✓ UnusableCouldn’t check into a flight. Every time I enter the address I’m staying at in the US it erases it and does not allow me to proceed. Had to check in on the website instead..Version: 2023.16
✓ You are a disgrace AA!It’s been some ten years since smooth, fast and convenient airline apps have been out and you AA still can’t do the basics?! Which of the following is it I wonder: A you don’t care about customer experience? (flights with you would confirm this) B you don’t have the money or the inclination to hire decent digital resource for development C you still manage your projects using waterfall so can never get anything finished D your digital teams are also union-protected so just can’t be bothered with working E you having appalling leadership incapable of prioritising what’s important and getting anything over the line F all of the above.Version: 5.13.0
✓ Awful for Canadians trying to check inApp is next to useless if your Canadian trying to check in.Version: 2024.3
✓ DREADFUL don’t botherSeriously horrific. It’s 2018! Why is this so awful? You literally can’t do anything on here not even check /change seats. You want to do anything & it keeps opening internet explorer & then opening BAs website & asking you to log in there. Then it says you cannot check in etc... I know you’ll want to try it for your self like I did, but seriously don’t waste your time! ESP if your used to the very cool & useful Virgin & BA apps!.Version: 5.9.1
✓ FrustratingTerrible experience flying AVL to LAX on 4 January 2023. Crew did bad job of boarding in AVL which delayed departure. Weather caused flight to circle CLT multiple times. Rushed to connecting flight and got there at 0852 for 0900 departure for LAX. Flight closed with no consideration of late arriving flights into CLT. AA agent rebooked us thru Austin, TX with only 30 min layover. Flight was held up for late connecting passengers which is right thing to do but inconsistent as this wasn’t done for my original flight (see above). Of course with only a 30 minute window missed connection in Austin. Rebooked Austin to Dallas then to LAX. Arrived LAX 12 hours later than scheduled arrival. Checked bags arrived ahead of me. 40 minutes in line at Terminal 5 baggage claim only to be told bags were in terminal 5. Fast forward to now, 22 January. I am writing this while standing in line at RDU AA baggage office. Flew from AVL through CLT to RDU and checked bag did not arrive. I had 2 hour layover in CLT so don’t see how this happened. My options flying from AVL are limited but I will exhaust all other options for future flights before booking AA..Version: 2023.1
✓ HORRIBLEDO NOT FLY WITH THESE PEOPLE!!! We flew round trip from Tennessee to Texas, having a layover in Charlotte. We were headed to my step mother’s funeral. EVERY SINGLE FLIGHT WAS OVER AN HOUR LATE. We arrived at Charlotte on the way to Texas. What should’ve been a 2.5 hr layover ended up being 3.5 hr layover. We arrived to Texas late and had to stay two hours after we landed to hunt our luggage that was left in Charlotte. It took forever for us to get a placement on our luggage and when we would receive it. A lady in customer service over the phone assisted us quickly but everyone before her played the blame game and said there was little to be done. By the time we tracked the LATE plane carrying our luggage, WE MISSED THE FUNERAL. On the way back to Tennessee, our plane was 2 hr late which made us miss our final plane that was scheduled to land at 3:55pm. We now are waiting to board a flight that’s scheduled to board at 10:25pm. Each flight should’ve been no more than 4/5 hr total but ended up being an all day travel. I WILL NEVER FLY WITH THEM EVER AGAIN!!!! I heard this has happened several times prior; but against my better judgement, I wanted to give them a try. BIGGEST MISTAKE EVER!!!! Not to mention, they double charged us for a flight that we’ve not received credit back for; and the people working boarding desk are extremely rude. The only reason I’m giving them a 1 star is because it ring allow me to rate them at a zero..Version: 2022.29.1
✓ CheftcI keep getting an error message when trying to download the mobile boarding pass. It just says to print one at the airport without any explanation why. It’s 2019, I want a mobile boarding pass.Version: 5.12.0
✓ FoodThe food(dinner) from JFK to LHR was really bland therefore making it not edible as compared to the LHR to JFK flight that was really awesome in all ways food can be..Version: 2023.12
✓ Could be betterWould prefer not to have to log in to retain trips details entered into the app. One world members shouldn't have to log in with AA number..Version: 4.1.0
✓ Thanks for the updateFollowing the latest app update, I can now no longer refresh my trip details. Please fix this quickly. 😡.Version: 5.4.0
✓ UselessOne of the worst apps I’ve ever had to use. UX / UI designed by someone who clearly has no clue. Basic input doesn’t work e.g. input passport info and number keys work bar zero’s which for some reason are auto replaced by ‘O’s’ so you can’t even check in! Can’t believe this is a live app, whoever heads up thief digital should be shot!.Version: 5.4.1
✓ Last name field should be less than 21 charactersI guess I need to shorten my name to be able to fly with AA. Or just choose another airline that actually acknowledges that some people may have long names..Version: 2022.07
✓ COVID vaccination upload does not workAs a Canadian citizen, I need to upload proof of vaccination in order to check-in for a flight. When I try to upload my records (QR code, photo from camera, photo from library, PDF file) the app fails to attach the file and redirects me to VeriFly. I’ve added my flight and covid details to VeriFly, and the American Airlines app does not pull this data. In summary: The COVID data can’t be uploaded on the American Airlines app, and the user journey through VeriFly is just a dead-end..Version: 2023.7
✓ Pathetic….Pathetic app - My flights were changed by AA and I cannot find my rebooking on the AA app! Get up to date with the main flow……….Version: 2023.1
✓ Cannot upgrade seatsTerrible app. Cannot upgrade seats with a Canadian visa. Using a colleagues US visa or charged the visa but did not upgrade the seats. About all it’s good for us to check in the flight, but that’s price of admission these days. The transaction model is brutal..Version: 2023.8
✓ DO NOT FLY WITH THESE PEOPLE.I have used there airlines for the past couple years and all I can say is even spirit is better than them. From damaging my baggage twice and once refusing to let me file a claim, to one of their flight attendants literally talking negatively about me on a flight to a passenger in front of me. On top of that, when I finally was able to file a claim, it took them 2 weeks. Their automated system won’t let you speak yo anyone if you even mention baggage, and if you have trouble with the claim online it doesn’t let you speak with anyone. I had to get it through the complaint department which at first turned me away. Then when I finally got a hold of someone weeks later, they denied my claim (less than 24 hours after submission) saying I had minor damage, that I had to get myself to an airport so they could fix it (for context my bag had a wheel ripped off, metal ripped off sockets and tears to the point where I can’t even roll it) and I had to get myself to an airport over an hour away (still fighting them about transportation there.) the person I’m currently dealing with sent me an email and called me literally 10 minutes after sending it for no reason with no warning either. Very unprofessional. Not only did they beat the life out of my bag but refuse to pay for the damaged things inside. Oh, and if they lose your bag, it’s the same process. Disgusting and greedy airline that doesn’t care..Version: 2023.7.1
✓ App was no help!!This is ridiculous; I went online & used my miles to purchase two seats together now the day before I travel as I am checking in I see that they changed my seats to two of the free center seats not together even though they deducted my miles as payment. So I call the 800# while on hold I use the chat. After over 40 minutes on chat and being switched from reservations to AAdvantage & being told I have to call the 800# I get through to 800 reservations. They are telling me they can’t do anything because I’ve already been assigned those seat & im telling them that those are free seats & I paid with my miles for seats together. She’s now telling me that she has to transfer me back to AAdvantage as this deals with miles. I’m telling her that I already chatted with them & they say they don’t deal with seating. But MY MILES WERE DEDUCTED & I DID RECEIVE A RECEIPT FOR THE DEDUCTION. YET THEY ASSIGNED TWO FREE CENTER SEATS. Rrservations says they see the mileage purchase but they don’t deal with mileage purchases & AAdvantage say they see the purchase but they don’t deal with seating assignments. Mind you it takes anywhere from 40min to an hour to get through to each of these departments. Apparently the only department that works is the mileage deduction department 😡 I have so much to do to get ready for my trip & im dealing with nonsense!!.Version: 2022.15
✓ Klunky, slow ........ so I listened to music instead.Meh, I gave up half way through and listened to music and read instead. And slept. Really AA? How much did you spend developing this? 🙄.Version: 5.14.4
✓ Awful, just awful!The whole process of trying to use the app, even the website, is soul destroying. The lack of features, having to jump back and forth between the app and the website, rekeying information in both, it’s awful. I don’t have time to wander through this maze and expect I’ll be back on United next time around. Take a look at their app, it will clearly blow your minds how useable and simple it is..Version: 5.6.1
✓ Bad serviceAfter leaving the gate was told electric car ran out of battery then got a mechanical one then told us we are returning to gate to disembark Then told 6 hour delay as need a new crew Gave us $12 food voucher Even the dumbest no brain person realises that you cannot buy food for $12 at any airport so really DISGUSTING after AA messed up the flight I would not ever fly with AA again for this reason alone and will definitely tell my friends and family of our experience It may not effect AA but hopefully someone on my facebook post will read this unless I get a reply from AA.Version: 2024.12
✓ Garbage appWon’t let me check in. Garbage customer service/ help line. If I could give 0 stars I would because it doesn’t work.Version: 2024.10
✓ Rubbish app everWhat’s the point of having an app that doesn’t work. I am trying to do the online boarding pass for my mum and It’s just gives you a blank screen! It’s so annoying, waste of time a really poor developed app. If I could give no stars I would, really pathetic AA sort it out!!! It’s 2018 and your telling me with all the money you earn, you can’t get a good working app developed and absolute joke..Version: 5.10.4
✓ Would give zero if I could1 . Trying to login to the app with my AA account, but the app doesn’t accept AA passwords longer than a small number of characters (the AA website does like long passwords). 2. The app refuses to allow checkin without uploading a vaccination cert, which it then refuses to read, and tries to make you pay for Verifly. All this while it says that you can still checkin (you can’t) and provide docs at the airport. 3. The “help” feature offers no help..Version: 2022.19
✓ AA app broke on my IPad 6th iOS 13.3.1After update, I launched the app ok but then tried click on “book flights”, it opened up safari browser instead. Does not allow me to book flights in the app..Version: 2020.04
✓ Just a terrible appIf you create an app that takes reservations, allow the user to go to another window on their iPhone to look and collect other information while not omitting the whole reservation that one has already inputted. I switched over to another window to look up my girlfriends tsa number, went back to the AA app, and boom. All my inputted info for my reservation was gone. Back to step one. So I go back to my credit section(because I have a flight credit), and the site allows me to book from my trip credit page. It even says trip credit at the top of the app as I’m booking my flight(for the second time). I fill everything out again, get to the payment section, and I swear to god it asks me how I will pay for it and if I will use a credit or not. Funny. I thought it would automatically add my credit since I started the whole reservation from the trip credit section. But no. It suddenly asks if I’m paying with flight credit, trip credit, or credit card. So I go back out to find out if it’s a flight or trip credit and to find the credit number. But guess what? As soon as I do that it cancels everything I’ve inputted again. How dare you allow your stupid app to treat your customers this way. You force us all to use these stupid apps because you can’t afford real life ticket agents, and then the apps are designed by complete morons so you drive all your customers insane. Thanks for making this all so easy..Version: 2023.15
✓ DOES NOT ACCEPT NON-US CREDIT CARDSWasted my time using this app when I got the payment screens and in this global day and age, this app would not accept a non-US credit card. How incredibly stupid and annoying. Your customers are global AA!!! Sort it out and join the 21st century..Version: 5.12.3
✓ Lost Bag and Bad AttitudeWe travelled to Las Vegas for a quick Christmas getaway. We arrived in Charlotte, NC early, checked two bags for a direct flight to Las Vegas. One bag went to Las Vegas and the other bag to LAX. We waited over an hour to report the lost bag on Thursday night. The bag was returned and deliver to Las Vegas on Friday morning. The airline never called to inform us. We tracked the bag via the aa app; called the airline on Friday night. They informed me that there were many dissatisfied customers in line and more than 300 bags waiting to be claimed. I inquired about when the bag would be delivered, they said they wouldn’t but I could come to the airport and search through the 300 bags. By this time, we are very frustrated. Then on Sunday morning after checking out at 3:30AM to get to the airport early to search through 300 or more bags; I took a long shot and checked with the Bell Desk. Well, wouldn’t you know it, the bag arrived during early morning hours on Sunday; no call, no text from the airline and our final day in Las Vegas. Additional the Flight Attendant on Flight 1665 was ok. She wasn’t as attentive as the on Flight 1335. We sat in First Class and in Flight 1665, she was more interested in talking to her crew mate. It was early and we didn’t get the First Class Experience we paid for and deserved..Version: 2022.29.1
✓ Not happy complaintI would like to complain about the staff member ( blond about mid 50’s) that checked us in at Eagle Vail 8th Feb flight 2704) and would not check our baggage through from Eagle Vail to Brisbane Australia and blamed Qantas. Many people on that flight had to exactly the same problem. We all had to collect our bags in LAX and then rush over to Tom Bradley Terminal to recheck bags and go through security again with limited time. What is the point of the OneWorld alliance? 40 years ago with limited computers we were able to Interline baggage when we travelled. We have always recommended American Airlines but now we are not happy to do this. For something so simple for the staff member to do she made many traveller’s trip stressful. As we visit this area every year we have never previously encounter this problem. Regards Kerrie Brown.Version: 2020.01
✓ Never again, shame on AmericanI will never fly American again. 1 star is too many. The plane needed repaired and they told us it would be 15 min. It took 3 1/2 hours . The temperature out side was 90 and we had NO air conditioning in the plane . We had to wear our masks. We were offered no water ! My daughter had 3 children under 4 years old . Her one year old was ripping her clothe of because of the heat with sweat pouring off her. NO ONE asked if we needed help! Not even offer water . One woman did bring a tiny cup to my daughter. No flight attendant ask. My daughter had to ask if they had any type of snack for her daughter to help calm her down because she was crying hysterically. There was even a Christian group on there and not one of them ask if there was anything they could do until we were getting off the plane . It wasn’t until after 3/4 of the plane was unloaded did some one say let the mother and and her babies go and then ask to carry a bag . Also right before boarding the plane they never aloud people with small kids to board first and as we were boarding people were cutting in front of us. Shame on you American Airlines ,Shame on you..Version: 2021.14.1
✓ HORRIBLE CUSTOMER RELATIONS!!American Airlines has lost my business. I have been an AAdvantage member and have flown with American the past 8 years. I recently took a trip to Costa Rica in May. My flight was from Dallas to San Jose. When approaching San Jose the visibility worsened due to fog. The pilot did not land the plane and ended up landing at another airport in Liberia, a 4 hrs behind schedule. I am not against his decision for safety reasons, but multiple planes landed in San Jose after our arrival time. Upon arriving in Liberia, we were told we would be placed in hotel rooms and flown to San Jose in the morning. Once we got off the plane we were told the hotel did not have enough availability for everyone, and passengers other than families would have to be shuttled 4 hrs to San Jose. I agreed to this at customs. After getting through customs, we then find out that the shuttle only fits 20 people. I then booked a taxi with 3 other passengers I met on the plane. I contacted customer relations after returning home to be compensated for the money spent on taxi and time lost. I was told they do not compensate for weather issues, and since I chose to take a taxi they would not reimburse me..Version: 2021.07
✓ Crap app and customer serviceBooked an AA flight through BA. claim I should have received an email with the booking reference from AA. The only one I got was one about documentation needed, no booking reference or any other personalisation. Had to call BA to get the booking reference. At the step of scanning my passport got a server error advising me to try again. Tried 4 times in the course of the day. Useless..Version: 2022.25.1
✓ Complete Lack of SupportAs AAdvantage member, I attempted to use this app. On opening the app for the first time I was unable to log in using my credentials. I verified that I was using the proper member id and password multiple times, but was repeatedly told the information was incorrect. To add insult to injury, there is literally no way to get help on this issue via the app or online at the American Airlines web site. Trying to follow the Kafkaesque circle of links to email customer service (which, good news, we can help you through a faq! A faq that has nothing to with anything other than answering questions like when should I arrive at the airport!), to phone numbers that try to get you to wait until three days before your flight out of respect for those who are in a hurry, to the circular reference vortex of go to the website, which tells you to call customer service, which tells you to download and use the app, which sends you back to the website. Fun. No app is worth this level of malign witlessness. The people responsible for this atrocity should be ashamed, but given the absolute depravity of this worthless, steaming pile, it has to be deliberate. So gold star for you..Version: 2021.11.1
✓ Terrible Customer ServiceArrived at the Idaho Falls airport 45 mins prior to departure and no one was at the baggage counter. There were a few of us standing there. Eventually I stepped over to the Alaska counter where I was told that they stop taking bags 45 mins before takeoff. We all went through security and had to throw out all our shampoo, conditioner, face wash, lotion, suntan oil, etc since we couldn’t check our baggage in which I had paid for already. Now I’m out $100+. When get got to the gate the lady there was also rude even though I was being pleasant after losing a ton of money in products. Then upon arriving in Dallas, I inquired on being transferred to an earlier flight to Nashville. The rude lady and man behind the counter stated that I could not since I had checked a bag in Idaho. My bag was sitting with a tag in TX for 8 hours but couldn’t be transferred to another plane. And I even stated that I would drive back to the airport at 9pm to pick up my bag. All attendants on the planes were also very snippy and rude. I even smiled and said have a wonderful day/night but only received grumpy attitudes. Truly disappointed in American Airlines..Version: 2022.19
✓ Very poor appOk to view flights already booked but anything else you need to use the website. Tried to reserve seats but couldn’t app crashed scanning credit card. Can’t put an address in outside of USA. Needs to have more features and stability like the British Airways app..Version: 5.15.3
✓ Terrible user experienceI wonder if anyone from AA has actually tried using the app? It never seems to be able to find my flights, so I have to search manually every time, and I need to do this on every device. Functionality is poor and clunky. Serious investment in UX needed here!.Version: 5.13.2
✓ You’re a major airline?Don’t write a lot of reviews, but I’ve never had to try so hard to purchase a plane ticket. First of all when you try to book a flight and try to select which airport on the mobile app the enter button is blocked due to the bottom of the page. Second of all, when you finally get done finding the flight and entering all your information, if you’re a Canadian citizen or have a credit card in Canada, you can’t enter your card information to purchase the ticket. Although it has the options as province/state, and postal code/zip, the only give you the options you have to select from are states and ZIP Codes… what year are we living in that you don’t accept foreign cards? Never seen this before and took more than an hour to figure out..Version: 2023.21
✓ Self centred !Please realize that we are NOT all US citizens!!!.Version: 5.4.1
✓ AA AdvantageOk I downloaded the app as I have flights booked with AA for a work trip next week, but no matter what I try I can’t create an account (or AAAdvantage as they call it). I never had this issue when using the Emirates or United apps..Version: 2023.1
✓ Unable to locate reservationUsed this app a year ago, same issue then as now and according to Reddit same issue that 104K people are having. Plz fix your app, I don’t have this issue with any other airlines and I travel constantly.Version: 2024.9
✓ Lowest level of customer service among US based carriersI had a flight this morning from JFK to FLL; upon arrival at JFK at 6am for a 6.45 flight the security line was very long; I approached an AA customer rep on the floor and showed him my boarding pass and asked him if he could move me ahead as the line was going very slow and there was no way I would be able to make the flight given the length of the line; he told me that I would have to wait in line along with everyone else and that he would not move me ahead. After 10 more minutes of waiting it became painfully obvious that I would not be able to make the flight if I was not moved ahead; I asked the same rep again and his answer was the same: you have to wait. Given the length of the line, would it not have made sense to allow customers with impending departures to move ahead? I typically avoid flying AA because if its poor customer service and its “devil may care” attitude of its flight personnel; the situation today further solidifies my position on the matter: AA will alway be my last choice in airline, in fact in the future I will pay a higher fare if it allows me to avoid having any contact with AA..Version: 2022.16
✓ RubbishUseless useless useless. Couldn’t book in for our flights so by the time we got to checkin our seats had been given to other and there was 6 in our party one of which is 6 years old. This happened outward and inward flights. The customer service till your arrive at the checkin desk poor won’t fly with American Airlines ever again.Version: 2022.27.1
✓ Very disappointedFirst, I was denied boarding my original flight because they closed the bag check in 42 min prior to departure and I showed up 40 min prior. I think they don’t have enough agents to staff both the counter and the gate. So they booked me on 5:18 pm flight going to Harrisburg PA versus Scranton. Then my 5:18 flight was canceled due to “mechanical.” They booked me on a United flight leaving GB at 5:30 but they have already sold my Harrisburg flight to someone else presuming that I will just get rebooked the next day. They finally got me on a Philadelphia flight out of CHI at 8:52. They provided me a hotel voucher to stay in PHI at a Radisson. Once I got to Philadelphia, my checked luggage did not show up and the baggage person told me that United didn’t check it all the way and that my luggage is now lost. They helped me with a claim form. He told me that the bag will show up tomorrow. Also the Radisson is disgusting. There are hairs all over my toilet and shower floor. There bugs in the lobby. The parking is not free (10 dollars/ night). It is the worst hotel I have stayed in years by far. I am very disappointed with American Airlines. I may cancel my credit card with you and probably would fly you guys again. Just awful!.Version: 2022.22.1
✓ Bad experienceAA was my connecting flight to Aer Lingus and it was late arriving to JFK. AA flight was the last flight to Cleveland, and there were at least 5 passengers that were racing to the gate to board the plane. We all made it before departure time. They made ZERO effort to accommodate these passengers, including myself. (Airlines know who the passenger are and the flights they connect with and what time the flights land). Another flight to Cleveland with one stop was an option, but I was not offered the flight by the “gatekeepers”. I found out about the seats through the AA 800 number however by the time I got to the gate they would not allow me to board. Some of the gate keepers were extremely rude and unhelpful and would not even make eye contact.I spoke with a manager that would not help me (not “authorized” and I spent the night by myself in the airport, waiting for a flight the next day. The only reason why they got a two star is because we didn’t crash the plane on the way. I will avoid flying American Airlines in the future..Version: 2022.19
✓ Constantly freezes in the chatI have photos but I started a chat the agent said he would end the chat. I realized he canceled the wrong trip so I’m quickly trying to contact someone to fix my flight and I go back to the chat at first there is no option for me to type. I touch the bottom of the screen in hopes that the area for me to type comes back up and I get asked new question. I tap it and then I get ask a new question or never kind … No matter which option I choose the screen just buffers. I have tried just on cellular and on Wi-Fi. In addition i was having issues seeing the tickets that were placed on hold for me. The app user interface doesn’t tell you. I went thru process to book a ticket when it came time to enter my payment info I switched screens to copy my Apple Card info and when I went back the American Airlines app it had closed my purchase progression and put me back on the main screen. The issue is as a user I didn’t know it automatically places my trip on hold and with so many cards in your wallet a user should be able to swap screens or at least automatically pull credit card from their wallet. I am so irritated with the user experience. Can’t just be me.Version: 2022.27.1
✓ One World membersThis app would be better if it allowed One World alliance members use their membership numbers, not everyone who flys AA wants to join the AA program....Version: 2.3.2
✓ Misleading seat reservationUpon booking my flights I selected seats and gave a credit card to ensure that I secured aisle seats with extra leg room and priority boarding. 11 weeks prior to travel I had bilateral knee surgeries and wanted to ensure comfort and safety. On my return flight, despite all prior boarding passes and itinerary documents including confirmations, I was summoned to the gate desk less than one hour to departure, and handed a boarding pass. This despite that I had already checked in 24 hours prior and had an electronic pass with my selected seat identified. The agent said I had been cleared... apparently I was in a standby list. The seat in th pass was not the seat I had selected and paid for. I expressed my confusion and dismay but the agent simply told me that no other seats were available, that they always sold seats that were apparently unavailable and that I had been in an over sold list. I have reviewed all prior emails and passes and no where can I see that my seat on the plane was not secure. This situation seems to border on criminal. It certainly will make me think twice about AA bookings in the future..Version: 2023.15
✓ Poor app compared to other airlinesThere is a bug and it won’t display bookings in the widget properly. Come on American.Version: 2023.20
✓ Outdated, glitchy, frustrating app.Not sure why so many people are posting reviews/complaints about the airline or specific flights lol. Nobody will see it, and nothing will be done to address your issue here. Review the app, for goodness sake and take your complaints to customer service! Anyway. More often than not, this app is glitchy. I often get an error message when purchasing flights, but then will see my credit card was charged. For a week now I’ve been attempting to purchase a multi-city flight that’s listed at $937. However each time I get to the payment screen I receive an error message saying these flights are no longer available, despite wide open availability. While chatting with customer service through the app, they gave me a price of over $3k! I’m STILL unable to purchase this itinerary at the price listed on the website/app. Forget about using a trip credit or flight credit on the app. I’ve had to call or chat in order to get those applied. Last time the hold time was over 9 HOURS. (Tip: go to payment screen and select the option to put your tickets on hold while waiting for an agent in order to lock in your price and hold your seats). It’s also a tossup as to whether I’ll be able to get a mobile boarding pass through the app. Sometimes it works, sometimes it doesn’t. It would be nice to be able to link separate itineraries without having to call, and I’d love to see the option to pool miles within the family..Version: 2023.2
✓ Horrible experience with VeriFLYFlight 805 from Cancun to phl... April 5 238pm VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience..Version: 2021.04
✓ Should be no star! Does not work for Canadians!1. If you are a Canadian Citizen you can’t check in to your flight w the app. It asks for your US address during your stay. It erases after you input it. It won’t let you continue to check out. 2. I tried to upgrade my seats. Does not accept Canadian credit card. No more AA. Joseph Di Loreto.Version: 2023.17.1
✓ Unable to pay for baggage on the AppThe App only options Applepay for baggage. I have Visa and Mastercard linked to Applepay and neither are accepted by the app. I then tried 2 other cards with the same result..Version: 2023.7
✓ Forgot about Early boarding for disabledWe were at our gate in Phoenix on February 27, 2023. I let them know AT THE GATE ahead of boarding that I have a disability and need a little more time to board. I was traveling first class and in the priority 1 boarding but couldn’t stand in the long line to wait so I sat close by. When it came time to board they never said anything so I could start getting on the airplane a few minutes ahead of everyone to allow my body enough time to get there. Then everyone thought I was just cutting in line because American Airlines totally ignored my request when I was told it was not a problem and they would call me to board first. Same person checking my ticket to board the flight ? I was so uncomfortable the rest of the flight and felt so misunderstood by my fellow passengers!!! PLEASE DON’T TELL A DISABLED PASSENGER YOU UNDERSTAND AND WILL TAKE CARE TO GET YOU ON YOUR FLIGHT COMFORTABLY! IT WAS A LIE!!! I felt VERY VERY UPSET! Not all disabled folks are visually disabled! This was unfortunately a HUGE MISTAKE AND LEFT ME FEELING IGNORED AND INSIGNIFICANT! I hope this doesn’t happen to another passenger with disabilities, very disrespectful!.Version: 2023.3
✓ Totally crapApp does not work I have flights with American Airlines in a few weeks so thought I would use the app to book my seats etc won’t even allow me to put my name in let alone do anything else complete waste of a download.Version: 5.12.2
✓ Bad Experience Flight 384Today July 23, 2023 I was making my journey back home. I was traveling with my same carryon luggage I have been using on all my flights this year. The gate agent (woman long hair) asked me to see if my bag fit into the bag display. It was snug but fit. She told me I would need to check my bag. I was trying to let her know this was the same bag I have been using for months and no problems. Instead of listening to me she was on a power trip and wanted to have control over me. She told me I had an attitude but honestly I did not. I did not want to make a scene but she did. I felt she targeted me and treated me that way due to the color of my skin. I have never felt discrimination on American Airlines until today. Further it is frustrating as there was plenty of overhead space on the flight and now I am waiting in baggage claim another inconvenience because this employee who poorly represented American Airlines. I would recommend you re assign her role to. Non customer facing role. I told the flight attendant when I boarded. I am not sure there was anymore for her to do but to say sorry. I am really disappointed. And if you go back and do the research you will see each time I was on airplanes with the Same size overhead space! I am truly disgusted and more frustrated as I stand her waiting for my bag for no good reason Beth Taylor 14RLK26.Version: 2023.12
✓ GarbageGarbage app, buggy? Can’t input us residence when visiting, it has a bug that deletes all data. Fire the programmers.Version: 2024.4
✓ Bug ridden posWouldn’t let me check in. Wouldn’t let me enter my passport details. Wouldn’t let me enter the address of where I was staying in the US..Version: 2023.20
✓ Worst flight experience everNever flying AA again. I kept hearing all these horror stories and figured it wouldn’t happen to us. What started off nice ended up ruining our day. We flew from Phoenix to Orlando with a connecting flight from Charlotte. The night before I checked in with the app, cool! But then we get to Charlotte and it never gave me the option to check in so I figured I didn’t need to. The app was showing us the seats I specifically picked out when I bought the tickets. Yet when we arrive to board they say we don’t have assigned seats (even though the app and our paper tickets had seats). Traveling with an 8year girl and autistic son, being split was not an option. After much frustration, the agent finally gave us two and two seats. Not how we wanted but fine, we at least got the flight to Orlando. Of course, being Orlando, we arrive and it’s raining! With lightning! Our bags would not come due to the storm. Okay, we get it. But after two hours waiting AND all other airlines delivering their people their luggage, everyone starts to get mad. WTH?!? Ruined the rest of our plans for the day. And then we’re looking out the windows and no rain? Wish I could share the pictures I took of no rain and clouds clearing. Never again American..Version: 2021.11.1
✓ Won’t let me add address where I’m stayingI see other reviewers are having this issue where the app can’t take addresses for where you’re staying. Really annoying, now I have to wait in line to check in at the airport. Unrelated, but I also frequently have problems logging in to the website on desktop too..Version: 2024.12
✓ Forcing users to download apps 🚩🚩🚩🚩Forcing users to download an app just to fly is criminal in most countries. Typical American shenanigans. Also the app is more buggy than an interns first spreadsheet.Version: 2023.2
✓ Couldn’t hear the gate announcementsHate announcements were extremely quiet for my flight leaving Charlotte. I was sitting right at the gate, watching the gate and somehow missed all boarding groups. When I finally realized I tan to the front and was let us but a number of people including myself had the same issue. When we mentioned this to the ticket scanner lady, she met us with defensiveness telling us we should have sat closer. We could hear other gates many time louder than this specific gate and explained that and where we were sitting. Despite this the gate agency was dismissive and defensive, then told me I had too many bags and had to consolidate. I found that to be making the situation personal because I was just let in a flight with the same number of bags. A roll carry on, back pack and purse. I have selfies of my pre and post board. This situation is totally ridiculous. As a consumer I paid a ton of money, planned ahead, was on time and did everything right get I was met with disrespect and defensiveness by your employee when I surfaced a technical issue affecting more than just me. Very disappointing experience..Version: 2023.10
✓ Won’t let me enter address in the U.S.I’m in Canada and need to enter an address in the U.S.. when checking in, the app won’t recognize the address I enter. Specifically the street and city. Irritating! Couldn’t check in online. It’s been happening each time I booked with AA. I think I’ll stick with Air Canada or United..Version: 2024.11
✓ Horrible Vaccine VerificationI don’t mind having to validate my vaccine, it making me download two apps and create an account to do it is very frustrating and as has managed to add tons of friction where no other airline has before!.Version: 2023.1
✓ Can’t submit + purchase not optimal for CanadianTried to join AAvantage. Got to the end of the process but could not submit with my iPhone X. Did my purchase as a guess, got to the end but could not buy my tickets. Had to redo everything in an another form..Version: 5.8.0
✓ Payment IssuesGreat app however the payment does not accept Canadian credit cards. I travel frequently KLM, BA all accept Canadian credit cards..Version: 2023.3
✓ Worst app I have ever usedThis should be an intuitive and simple to use app. Like most other booking apps. But no. It is the most confusing, and user-unfriendly app I have come across. Much more work needed. Take a look at the BA app AA. That’s how it’s done..Version: 2023.6
✓ Clunky logicApp has issues we have 4 of the same phones all have the same iOS version and the movies wont play unless you played the trailer first (or at least started the trailer then selected the movie ) was not an issue on older phones..Version: 5.12.3
✓ Inflight entertainment is terribleThe aadvantage portion of the app works fine. However, the inflight entertainment is terrible. Last week I was on a flight and used the app to launch the inflight movies. While this is a little hit and miss (whether it works or not), this time it worked. On my return flight, it decided that I needed to upgrade and it would not let me launch the app without upgrading. Keep in mind that I am on the plane when it notifies me of this. You would think that it would let you upgrade while on the aa inflight wireless but no such luck. So I tether to my phone while we are taxiing to attempt to upgrade to the latest version. I successfully upgrade and launch the inflight movie selection only to be given an error 404 on my browser. I tried several things including powering down my iPad to get it to work but it never did. This is just one example of many where the inflight entertainment system did not work. I am in support of using personal devices for inflight movies but only if the system works consistently. Please fix this terrible and bug prone system..Version: 2021.09
✓ Not Reliable For Frequent FliersI am a regular American traveler (work). The app works well enough for domestic flights. If the flight is even delayed 20 min, it will give you an update. My issue is with international travel: I was flying out of Delhi, India and the app wouldn’t let me check in. Problem is you can’t even enter Indian airports without a boarding pass. After I finally convinced security let me in to check in and got to the American counter, I was told that the second leg of my flight had been long canceled. I received no such warning on the app. In fact, the app said my flight was still on. According to American, an email was sent warning me that my flight had a schedule change (I get many of these all the time but it didn’t say anything about cancellations). I guess shame on me for not looking deeper into the problem. But as a regular busy traveler, I need to rely on the app for convenience. It is clear to me that you cannot rely on the app. When I called American, they were extremely rude - I have AA status. I guess my point is, you can’t trust or rely on this app..Version: 2023.1
✓ Issues with AA appThe AA App does not allow either Apple Pay from a Canadian credit card or use of a Canadian credit card for any payments..Version: 2024.3
✓ Needs fixing on the address portionWhenever you try and upload where you're staying in the US, the app bugs and does not allow you to get your boarding pass. I tried for hours..Version: 2023.18
✓ Worst app, can’t check inI know it’s important to put an address while in the us…but it won’t let me proceed at all even though I put the correct information of my address.Version: 2024.13
✓ Use onceI try this app out in 2015 ,it’s done good that time not sure about it now, but I miss booking a flight will download it again and see what when. They say it’s improved so let’s see. One other thing you can not even do multiple cities booking why why.Version: 5.10.2
✓ Least Useful Airline App. And Airline.Not living in a city that is a major hub for one airline, I frequently switch between American, United, and Delta. After booking with my company’s travel department my flights on United and Delta automatically show up in their respective Apps, along with boarding passes showing my Pre-Check status. To get a boarding pass in the American App, you will have to enter your confirmation number in the app to view your reservation, and it won’t show Pre-Check status. My Pre-Check number is in my profile and shows in the app, but according to American, because we don’t book directly with American they are unable give me boarding pass in app showing that I’m Pre-Check. This requires a trip to the Kiosk where I have to check in and manually enter my Pre-Check number and get a printed boarding pass. Push notifications are so far behind you won’t get a notice your flight is boarding until you’ve already (hopefully) landed at your destination. The one bright side is easy access to terminal maps in the app. But this app and this airline are in desperate need of an update in user friendliness..Version: 5.11.0
✓ 0/10I don’t even know where to start , I can’t believe I trusted American Airlines with my life & time . Let’s just start by saying the customer service is a 0 I didn’t see one employee smiling in the airport or on the plane or even close to trying to help you , I have a carry one & I always travel with it & they made me check it. It was my daughters birthday & when I say this was the worst experience it was so bad I have to leave this review so others would not go thru what we went thru. The whole flight was so uncomfortable the seats were so hard I couldn’t sleep I had to put my neck pillow under me for some comfort, NO TV’s; horrible snacks & the Wi-Fi TUH forget about it. The landing was so bad me & my family hopped out of our seats there & BACK! we get back from our trip both my handles are broke I had this suitcase for 5 years traveling & never once did it break. Then when we get home come to find out my daughters suitcase is STILL in Jamaica, again HORRIBLE CUSTOMER SERVICE they told us 48 hours we have to wait for her luggage ! I never been so mad in my entire life! I really hope this review goes beyond this because we really had a bad time flying & I was honestly scared. I can say more but I think I got my point across..Version: 2022.16
✓ You cannot be serious! (McEnroe Style)Hard to give an accurate review when there is not an option to choose a ZERO star rating!! Really, who developed this App? You need to get it sorted American Airlines, as it’s a truly shocking experience :-(.Version: 5.12.1
✓ Passport will not scan using phoneSo if you cannot scan it there is a manual option but it does not work either!.Version: 2024.5
✓ App is bugged won’t let me select my US address when checking inI scan my passport and it keeps erasing the address where im staying in US and won’t let me proceed.Version: 2023.20
✓ Entertainment on huge downloadWhen boarded you find out that you need an App that is over 100MB to watch entertainment. So only option is to download over mobile internet which is expensive for roaming travelers. This should be made available via the WiFi. Not well thought through..Version: 5.15.1
✓ NoooooooopeAbsolutely awful It says you can watch loads of films and tv programmes but you can only do that when connected to the WiFi which by the way is like 12 pounds for two hours Do not waste your time downloading Really disappointing 😤.Version: 5.15.0
✓ Useless appForms don’t work, can’t enter adress while I’m the US. Had to use website instead. How could this even pass QA is mind boggling..Version: 2023.19
✓ Worst airline app check in experienceThe app will not allow you to check in if you have a non US passport, it is a horrible experience to always be forced to check in at their counters..Version: 2024.4
✓ Unreliable and full of glitchesDespite being on an AA ticket booking this app thinks I have a ticket with someone else!! The UI is clunky and performance is worse can loaded to the previous version of the app which seemed to work ok. Disappointed +++.Version: 5.6.1
✓ I give up!!!!!I can’t even register the app and login but I’m getting emails as if I have. Spent £7k on flights with AA, I’m now going to stick with BA. Sorry guys, if you can’t get an app right god only knows what state your planes are in!!.Version: 5.15.3
✓ HorribleI needed to download another app to verify and then it didn’t even work and told me to check in at the airport. I tried to get help from the bot but it was completely useless.Version: 2023.8
✓ Don’t fly AmericanI was supposed to leave out of Little Rock Arkansas June 11th to Charlotte. Flight was delayed due to weather, which is understandable. Whitney from the gate was too preoccupied talking about her recent trip to Disney World to even offer assistance. When she finally got to me she said I would have to fly out the next day. I said ok, will you provide a hotel. She said no it’s not our problem. So I got a hotel, and went to the airport early the next morning, June 12th. Morning flight boarded at 0613. I was there at 0445. Checked my bag and all was well. Arrive to Fayetteville NC without my luggage. Was told “maybe” it’s on the next flight Well, it wasn’t. I live about 75 miles away from the Fayetteville airport. They will only deliver bags up to 70 miles away. What am I to do now? I do work and would like to get back to it. According to the website they have no idea where my bag is. All my medicine and cpap are in that bag. American Airlines should be ashamed of themselves and their employees. I will never fly this airline again. I’d rather drive. Just an all around terrible experience. So now I’m hanging out in Fayetteville NC and nobody is willing to help..Version: 2023.9
✓ Damage my Korg pa 1000 keyboardWell, I took this keyboard in the soft case almost 50 states as a carry on it was very tuff to carry , it was very difficult, dealing with all these airlines fighting all the time telling me I need to check this as baggage! So so got hard case skb approved from TSA , but first time checked baggage inn on the American Airlines, from New York to settle wa, state when got there checked my keyboard, it was damaged, called airline , they told me I should have shown at the airport, I was so tired, Did not see the airline office , so baggage claim agent on the phone filled claim and told me take it to the closest airport, well I drove back to the Las Vegas it’s was like 18hours drive so after got there went to the airport next morning took Uber , paid $100, for the both side, to show my damaged keyboard, Airline office at the Airport, manger lady she was very very rude and did not even look at my keyboard, I was very disappointed, went back to my hotel , called this customer service baggage claim lady she , totally changed, she did not wanted help either, So doesn’t matter what you do , how honest you are these people just don’t like honesty, and they think they know there job ?? When you can google it say airline are responsible for music instruments damaged!! Very very very disappointed!!!! Would Not like to travel on all these crazy airlines,.Version: 2024.5
✓ Thank Gilmore for playing me like a ballHad a flight from Madrid to London on British airways, we spent the night in London and the next day we checked in with American Airlines with in damaged bags but when arrived to Chicago 2 bags were destroyed cracked, dented, and missing wheels Also the item inside were destroyed, it make it clear that these people don’t care about our belongings, so I made the report at the counter and I was told to send the claim online. Which I did, later I got an email from AA baggage center saying that they spoke with British airlines and they agree to replace my bags, few weeks passed without answer so I called British airlines to inquire and they so no it’s AA responsibility and of course I went back to AA and the say that British will pay, they ve been bouncing me back and fourth for at least 4 times, last call I had was the British and I get them because the damage was done on an AA flight but these people been misleading me for 3 months now shame on you American Airlines. And also for the people who plans to travel with them be careful they will treat your bags like crap especially if buy expensive stuff AA-23AZZOUZI-J09T05 - P20T.Version: 2023.21
✓ $450 GlitchToday, I needed to change a flight reservation to another time. I logged on the mobile app to make the change, but the app stated that the changes were unavailable. I tried this twice with the same result. Then, I called American Airlines to get the problem fixed, but they were slow and unhelpful. I had the same issue with their website when I tried to book online. I finally called the call center and was able to get help. Throughout this entire experience, American Airlines continued to charge my card for every attempt. By the time I was able to get a flight change, the price of the change had risen by $100. American refused to revert the price to the original, even though a glitch in their system made me unable to make the change. Additionally, I am having trouble reaching the finance department in order to get a refund for all the flight changes which I did not receive. American has wasted nearly a full day of my time and cost me an extra $450 in flight changes on top of my $380 ticket. Please do not use their app or website and just book through another airline..Version: 2021.15
✓ Utter rubbishKept crashing on opening, uninstalled - now it won’t download at all. Hope the planes are better than the app! It should get zero stars, but I have give it at least 1..Version: 5.3.4
✓ Awful experienceWas unable to check in online as the app wouldn’t enable me to upload my COVID pass despite multiple attempts and obtaining acceptance via VeriFLY. Wasted a lot of time and was very stressful. Now having to check in at airport..Version: 2022.18
✓ Address while in US doesn’t workFailure of an app doesn’t allow inputting valid address while in US, and also does not provide information as to why it was rejected even when clicking the little red exclamation marks Website also sucks.Version: 2024.4
✓ Needs DebuggingWhenever I try check in, it asks for where I’m staying in the US. But when I enter the address, it “chokes” and goes right back to the address entry form like I never entered anything..Version: 2023.18
✓ What about one world membersAs part of the alliance, surely you can allow one world members access with their membership number. I am one world emerald and us AA quite a lot..Version: 5.9.0
✓ App is uselessIt asks me for the confirmation code to pull the reservation and it doesn’t call the keyboard to enter it… I’ve tried everything including uninstalling and reinstalling. If I can’t get my flights on this app what the heck do I want it for? Uninstalling. What a waste of my time..Version: 2024.3
✓ Stop making me use VeriFLYForces you to use an absolutely garbage app called VeriFLY that looks like it was written by a high school student. Completely garbage experience.Version: 2022.19
✓ Worst Company App and Checkin Process EverLiterally nothing works as it’s supposed to. This is the most ridiculous, convoluted check in process I’ve ever seen in my life. This app is complete garbage and you’re gonna have to check in at the airport anyways.Version: 2023.2
✓ Application has issues when you try to setup adress while in the U.S.Every time I tried to setup the address when in the U.S. and click in continue the app just came back and erase the information..Version: 2024.2
✓ Horribly complex check-in processIt took me over 30 minutes to check in for my flight after being forced to download the VeriFLY app and create a new account because my previous account was associated to my old phone. Apparently it’s too complicated to simply upload your proof of vaccination directly on the AA app while checking in. To make matters worse, they don’t allow you to check in online using your Nexus card rather than your passport which defeats the whole purpose of checking in ahead of time. Fix your app and get rid of VeriFLY..Version: 2023.2
✓ App displays flights confusingApp displays flights in a confusing way, get this fixed, as it’s terrible to understand..Version: 2023.13
✓ American AirlinesTell us we need to download the app to access inflight entertainment before we board - there was ample time to tell us during the inept 45 mins it took to complete boarding.Version: 5.13.1
✓ Clunky, badly thought through and brokenTerrible app. Wasted an hour of my life trusting to check in. Online can’t accept covid data. App can’t recognise the booking reference online does. Having charged a huge amount for the flights, then wants to price gauge you for a seat. Have to enter data in stupid carousels which start with Afghanistan and sometime refer to the United Kingdom as GB and sometimes UK, having had to scroll through 170 other nations despite being one of the key links with the Uk and I would guess a top 5 country for aa flights. Just a piece of junk..Version: 2022.27.1
✓ Check-in doesn’t work for Canadians travelling through USI tried to do my check-in for my trip to Mexico through DFW. App requires a address in US. I tried “in transit” and the DFW address, however it didn’t work. I also tried a hotel name / hotel address just to confirm if the issue was the app or the information provided, but it didn’t work...Version: 2023.16
✓ Crashes on boarding passApp is currently broken. It crashes and closes when pressing the boarding pass button..Version: 5.7.0
✓ Pretty uselessMost bits don’t work - especially check in for mobile boarding passes. Might be ok if you’re American, but doesn’t work if you’re not..Version: 2022.29.1
✓ App sucksSo does not allow a valid us address to be entered. Fix this!.Version: 2024.7
✓ Online checkin not workingStuck on address in US, even though I’m only transiting.Version: 2023.21
✓ Beware- Login page has no security - total breach of privacyI just logged in with a mix of random letters. Do not download this app if you need privacy on your itinerary from someone who knows your name. They'd be able to log in with just that and could do whatever- track you, cancel or rebook flights etc. Scary joke of a security check. I wanted to report this to the developer directly but then I couldn't even do that with their report a quality issue page because "it's a free app"?.Version: 2022.29.1
✓ American - The airline of last resortWoman at gate told us we had to check our carry on bags because it was a full flight and they were out of overhead space. I objected mildly because my carry on had things in it that I need/that can’t be lost or delayed. Was told they very rarely have issues with bags and that if I didn’t like I and my bag could not board. Awesome start to the AA experience! I surrender my bag and board the plane to see that two-thirds of the overhead bins are empty. I say something to one of the flight attendants about having to check my bag because of lack of bin space and get the same story about it being a full flight. Why do I have to check my bag so that someone boarding after me has room in the overhead bin? As the FA’s prepared the cabin for departure they shut the doors on all of the still empty overhead bins. At least, according to the AA app, both of my bags made it on the plane. Unfortunately, when we arrived at the baggage claim in Miami we found out that was a lie too. My checked bag and my wife’s checked bag were still in Cincinnati. Every time I give you a chance to earn my business you give me reasons to consider you the airline of last resort..Version: 2021.16
✓ Poor experience - Not fit for international customersFirst things first, when you want to contact AA customer service through this app, this is not possible. The chat bot keeps you in a loop and gives you always the same answers. If you manage to tell him you want to speak to an operator, he does not let you off the hook but tells you that he knows everything… so if you insist he eventually sends you to a customer form where you need to give specific information - so AA is not open and approachable - and they only accept US noble numbers. So forget it with an UK mobile number. THAN they do not store your personal information (passport number, expiriry date, birthday) you need to key this is for check in EVERY TIME. Than - in my case - check in did not work. You try to than check in though the website. The website tells you that you are already checked in. But AA does not give you a boarding pass. Not in the app (for the wallet), not to download, not via email, not via text link…. I find this really frightening, that they do not give you a boarding pass, tell you in the app you are not checked in (as they are prompting the check in for you), on the web they tell you you are checked in…. Long story short: their systems do not speak to each other. This is a piece of digital waste you actually do not need. Useless..Version: 2023.8
✓ Missing "Province" as option in check in.The check in process within the app allows me to specify that I am a Canadian resident with a Canadian passport and citizenship. However, upon entering my address, it requires a state to be entered and does not have a text entry option or any Canadian provinces..Version: 5.2.2
✓ App crashesIf you’re going to force me to check in via the app then I’d at least appreciate it if it worked properly. Crashes every time I try to check in Pathetic..Version: 2022.29.1
🙂 American Airlines Positive Reviews
American Airlines works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact American Airlines.
⛔ American Airlines Problems
