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BestParking: Get Parking Deals App Complaints & User Negative Comments 2024
BestParking: Get Parking Deals app received 73 complaints, negative comments and reviews by users. Have you ever had a bad experience using BestParking: Get Parking Deals? Can you share your negative thoughts about bestparking: get parking deals?
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BestParking: Get Parking Deals for Negative User Reviews
✓ Don’t believe the hype - you will get ripped off eventuallyI was charged extra upon leaving a parking facility because I arrived just a few minutes before my prepaid resevation arrival time. Nowhere on the app reservation page or the facility’s page is this “penalty” disclosed. This particular facilty charges a day rate on the day I parked so any stay duration whether it’s 30 minutes or 12 hours is the same rate. In fact I can reserve for the discount prepaid rate for several hours before the time I reserved and pray the same rate. The facility bait and switched me on a b.s. technicality. When I complained to Best Parking, they defended this facility’s shady practice by saying they won’t refund the amount I was overcharged and directed me to an FAQ that justified this fraudulent practice, so they’re apparently in on the scam. This FAQ cannot be found via the app, BTW. Do not use Best Parking. There are other better parking apps..Version: 9.0.3
✓ Wasn’t happyToday was my first time using the app. I purchased a parking pass through this app and when I get there I parked and realized there was no one there to show proof of parking. I called the help people on this app and she told me to write out my parking pass number on a piece of paper and stick it in the dash. So after I did that I was still concerned about being towed so I walked all around the garage there was no one. Finally I found a security button I could speak to someone on and they told me I couldn’t park there that my pass was not valid and I’d be towed because the garage was for people that lived in the apartments... I was so upset because the woman from this app told me my car would have been fine. I called the help people back and they were able to refund me my money with out any questions. That is the only reason why I’m giving two stars because they made it easy to get the refund. But I had no where to park and was late for the baseball game I bought tickets to because of this parking mess..Version: 7.3.7
✓ Just abandoned ship. App won’t show my active parking pass.I’ve use this app for years, but just deleted my account. For the past week the app won’t show active parking passes, only past parking passes. The only way I can access the pass is by going to the confirmation email & clicking on the link. This has happened three times. I tried to contact help, but they asked me for a screenshot. All they would see was the absence of an active parking pass, so I don’t see what use this would’ve been. I deleted my account and am going to try spot hero and see what happens..Version: 9.9.0
✓ Bring back the posted rates!Why remove existing data? I found it useful to look at the rate schedule to see other times I may be using the lots. It’s much faster and showed the rates if I were to arrive a bit earlier or later, etc..Version: 7.6.0
✓ Listed prices are bogusApp doesn’t work. Advertised $15 and we got charged $35! Not even close. #trash #lies.Version: 7.6.0
✓ New app update keeps crashingApp keeps crashing when I’m searching by map view....terrible.Version: 7.2.0
✓ Buyer Beware!!I have tried to reach out to best parking about eight times to get a refund. It has been an absolute nightmare. We got in at 1 AM and went to use the parking voucher, the people at YEG Park2Go refused the voucher and told us that we were scammed. I couldn’t believe it after carefully researching and seeing all the five star reviews. Don’t believe them! Perhaps it works sometimes in some places, but when it doesn’t work, they will not help you, they will not give you a refund, they will not answer repeated messages. Please do yourself a favour and book directly with the parking companies. It’s not worth losing your money to this scamming company. I usually try to only leave good reviews, but I just don’t want other people to fall prey to this company..Version: 9.5.1
✓ No local dataWhat happened to the data for Toronto? I used to use this all the time and now it seems in this confusing new update there is no support for Canada..Version: 7.2.1
✓ Great App, Quick FixesCrash issue was fixed. Canadian results fixed. It would be nice to be able to see a parking lots daily rates like the old app. Sometimes I plan trips according to cheaper rates..Version: 7.2.2
✓ Doesn't work in canada anymoreSo sad，it doesn't work.Version: 7.2.0
✓ Good customer serviceThis evening I parked in NYC. I secured a space for $23. At the end of the evening, I handed the attendant my ticket (without him knowing I used the app to buy it beforehand) and the total cost was $16 - yes, $7 cheaper. Thus, I threw away $7 by using the app. I would have been better off just going to the parking facility and not using the app. I emailed best parking app’s customer support on Sunday morning. They responded instantaneously and credited my account with $7 difference. They indicated that sometimes the parking garages change their prices without their knowledge. I am extremely pleased at how responsive they were to correct the issue. Thank you.Version: 8.2.0
✓ When a reservation is not a reservationI use this app for the first time to visit NYC as a tourist—I lived there for 12 years. Booked a week in advance, paid for the spot, show up at the garage at the correct time and the attendant says they are full. I explain I already paid, have a reservation and he said not his problem, I used a third party app. Ended up getting a ticked for $115 parking on the st (not their fault mine but the sequence of events started). I valeted at the hotel, paid—should have just planned on that from the start. Got my money back after several emails and time. Use the app find garages but just negotiate with the parking attendant do t pay on the app..Version: 8.8.0
✓ WARNING: NO REFUND IF LOT FULLI had a reservation, but parking attendant couldn’t accept it because he said the lot was overbooked and there wasn’t any room. Incidentally, a friend in my car said it once happened to him as well. As I pulled out, someone else was coming in with the same reservation and she too was rejected. Best Park (also goes by Park Whiz) doesn’t even have a phone# to call to get instruction on next steps for resolution. The next day I emailed the company, and they responded a week later rejecting my request for a refund because I didn’t have a picture of my car parked at an alternate location…like that would even prove anything. Neither Camille, nor any of the other customer reps that I emailed with were helpful in the least bit. This was the first time it’s happened to me, and they didn’t have any desire to get this resolved in a reasonable manner. Will never use again - BUYER BEWARE!.Version: 9.5.1
✓ Cant see specific ratesWe can’t see the details like before; like the rates, we can’t suggest edits, no more gift cards for contributing to the app, and we can’t use google maps to navigate to the parking. It’s a huge downgrade from the previous version :(.Version: 7.2.8
✓ AVOID AT ALL COSTS!!!What a CROCK!!! Supposedly bought VIP parking for a Counting Crows venue in Charlotte cause I wanted a faster getaway after the concert. However, when I showed up no one knew anything about the parking pass I presented and I was told this company just sells parking and doesn’t verify if the lot will accommodate the request. There were no spots in the lot and the attendant told me I had to go park in the garage, which I did and then had to pay again!! Contacted support and they said I had to provide proof I paid for parking before they could give me a refund?!?! What?!?! You mean to tell me there is no way this company can see if the supposed parking passes they sell have been redeemed??? So I had to park in the garage and then after the concert had to wait an hour to get out, which I was trying to avoid. Just another app trying to cash grab and screw over the consumer, and their customer service only wants to inconvenience me more…no thanks!! You got me and stole my money this time, but I’ll just go on a social media onslaught to ensure no other people fall victim to your scam!!!.Version: 9.10.1
✓ Rates, submit photo: goneAs others have mentioned, latest update has removed the best features. I can still scan the map for best prices after typing in Enter/exit times, but removing the rate schedule is unacceptable!.Version: 7.2.8
✓ InaccurateI don’t know how many times I’ve found the cheapest parking spot, gone to the meter and found out the price is alot more than the app displayed. Ive found it’s only accurate 4 out of 10 times, and don’t think I want to waste my time with those odds anymore. Terrible customer service if you try to contact them as well..Version: 7.5.4
✓ Don’t know what happenedI purchase parking in the app. Went to go pick up my car and present the pass to the parking attendant. I look in the “my parking” section of the app and the man looks at my phone and “says you went to the wrong garage.” Lo and behold I look down and see the parking pass isn’t in the app. So I say to myself I thought I paid in advance but I guess I didn’t. So I paid 19 bucks. I get in the car and say to my wife “I know I pre paid for parking”. I look in my email and there it was, the parking pass for today. I tell the attendant I found my most recent pass and can I have a refund? He says no and tells me I have to call the app. So I call parkwhiz and they are working on getting me a refund. My question is where was my most recent parking pass? Why was it not in the app? I’ve been an extremely loyal user of this app for im guessing at least 10 yrs and nothing has ever happened to me like this.Version: 9.0.5
✓ Can't use Canadian Credit CardsUseless. If you're marketing this app to tourists, might wanna let the 35 million people from your giant neighbour to the north use your service. Insanely shortsighted..Version: 7.3.2
✓ No Space...AGAINLast night was my second time using the app that resulted in me frantically having to find other parking availabilities in NYC. When I got to the garage listed on the pass I pre-purchased for 5 hours of parking, I was told the app does not keep track of parking that is available and there was no space for me. I then emailed the help center listed on the company website about this issue, and instead of truly being apologetic I was asked if I knew if I was at the right address? As if I don’t know how to read signs and that me showing up at the wrong address was the issue. There was no responsibility taken and I’m still waiting for my refund. Worst experiences in NYC with this app. DO NOT USE IN NYC. App is not accurate..Version: 7.5.4
✓ Link to maps with navigation missingThe new app is nice and where parking can be precooked this is for sure a benefit. But where is the link to the maps? Once I have selected a parking location I have to memorize the address and type it in my favourite navigation app? That part was well implemented in the old version. Please bring it back and the ranking will be back to 5*.Version: 7.2.2
✓ Horrible! Don’t use.Concept is good. Execution is horrible. A big group of us went into NY for a broadway show and had to take two cars. I found a coupon on the app that would save me $22. I wondered if I could get two coupons for each car and searched through all the FAQ’s and nowhere did it address this so I figured it would be fine. I entered my email address and received a coupon. I then entered my sister in laws email address and she confirmed that she received a coupon as well. Little did I know that BestParking sent us the exact same coupon. How’s that for terrible execution? When I went to use my coupon I was told it had already been used (sister in law paid first). I had to pay full price! I then tried to resolve the issue with BestParking and they told me they couldn’t do anything and provided me with a 20% off coupon. Yeah, ok.. Like I would use them again..Version: 4.5.7
✓ Features removedWhy on earth did you remove all the useful data from the app. I turned many people onto your app, but with all the detailed information for each lot now removed it’s pretty useless. It has no resemblance to the app I paid for now. Please return those great and useful features..Version: 7.6.0
✓ Once the best, now the worst!This new version is totally useless. You should not force the user into making the reservation through the app just to be able to export the directions into google or apple maps. That is extortion and a money grab. This app is an exact copy of Parkwhiz. If I wanted that horrible user experience, I would have downloaded that app. I had been using the old BestParking app for over 4 years now in NYC and never had any problems with functionality. It’s like these developers have never even tried to use their app for its actual purpose. Listen to your users! Bring back the functions of the old app. You should be able to get directions to a garage without having make a reservation in the app. Things happen - construction, accidents, the president being in town, all these things can totally screw up your commute and prevent you from getting to the reserved garage. Reservations should be optional, not mandatory! Add direction functionality to all garages with or without making a reservation. Thank you..Version: 7.5.4
✓ Very poor customer serviceGiven the multitude of issues with NYC parking garages including street closures, overbooking, attendants who block off entrances etc, BestParking needs to find a way to accommodate their customers. If any of these issues occur, Best Parking will not issue refunds or assist in rebooking. If you chose to use this app, connect it to an American Express card because they’re the only ones who will be able to clear up billing with Best Parking. Best parking in all cases has requested their customers take photos of street or garage closures, a task that is difficult in NYC traffic, and illegal if you’re using a camera phone while operating your vehicle..Version: 9.0.2
✓ Used to be greatAbsolute crap update. I rarely leave reviews on apps, but this warrants one as what was the ultimate in fabulous is now irritating and annoying. I hate being forced to prepay. I hate that I have to lock in a specific garage beforehand. I hate that one has to enter a license plate to reserve...I went to find a space for a friend who was driving into NYC, and needed her plate number! Plus I had to pay for her parking (which I would do anyway, I just don't like being forced)! The old coupon codes were perfect for such situations; now not so much. Best Parking seems like they hired Microsoft engineers...once they get the functionality right...change it and make it less functional. Oy! Not to mention that the information on the garages is far less complete, the interface is harder to read, and did I mention that one has to prepay? I'm looking for a different app. Let's hope there is one like the former, what truly used to be, Best Parking..Version: 7.5.4
✓ Great until updateUpdate completely left Canada off the map. Was great earlier in the week to find parking and now it’s useless in Toronto..Version: 7.2.1
✓ Turned away from prepaid parking w/o refund, no one from BestParking caresI used this app several times to great effect and then I purchased parking in Midtown Manhattan. When I arrived, I was told that the computer system was down and they could not park my car. They also told me because the computer system was down that I could not get a refund from them and would have to go to BestParking. I wrote to BestParking and immediately heard back from staff who asked for a receipt of where I ended up parking, which I provided. Then I was completely ghosted. I have now written back no less than six times and no one has ever responded, this is after I paid nearly $30 for a parking spot that was not available to me when I arrived. Seems like the model is busted if that’s the kind of thing you have to worry about when you pay for parking..Version: 10.0.0
✓ New update is terribleI’ve been using this app for years. I’m not sure what happened with the recent update, it’s almost as if the app was taken over by different developer, as it is now missing functionality that it used to have. It used to be easy to get a discount coupon once you selected the garage you wanted. Now I don’t see any functionality for that, only to prepay for the space, which I don’t want to do. It used to give useful information like the capacity of the lot (so you can know if it’s a tiny lot and likely to fill up) and details of their rates and what times the special rates are. All of that is gone. At least the website is still good, I hope they don’t screw that up too....Version: 7.2.8
✓ MrIf u ever go to the states it would probably b good as for the rest of the world totally useless.Version: 2.0.4
✓ Not good anymoreThis app to be so good that you could see the parking rate chart but not anymore. Looking for some other app now..Version: 8.2.0
✓ Doesn’t show entrance heightI can’t find the entrance height! It’s very important for my Jeep!.Version: 7.2.4
✓ No information!It was a very good app, but unfortunately with new update there is no parking information for Toronto which sucks!.Version: 7.2.1
✓ Brung back the older versionWhy did you delete all the useful information? The hourly rate, # of parking spots were very useful! This app has become pretty much useless...bring back the older version!.Version: 7.6.0
✓ Old features gone?This app was really good and accurate. However, not a fan of the current update where users are forced to enter time and location details up front. I used to navigate on the map to a general area. Also, i cannot view the rates of the parking lot. There parking lot details are missing. Finally, filtering out underground lots, etc., is gone? Please being back these features..Version: 7.2.7
✓ Reserve not working!I reserved a parking lot and there is no lot left there. I have to leave my keys to the admin there so he can park my car blocking another car. this is a ridiculous functionality as the app said no need to talk to the admin and lot is reserved.Version: 7.9.10
✓ Toronto not supportedIt was great until the update which made it useless for me. Booooo..Version: 7.2.1
✓ Cheaper had I not used Best ParkingI had trouble with the app at exit and the guy at the St James Ave garage was no help until he eventually let us out. He told us the time had expired…because he held us in the circular conversation for 15 minutes. Also, the rate is $15 if you drive up on weekends vs $18 after few on Beat Parking. My 1 star review is because I tried repeatedly to send and email to Best Parking’s email us link (which opens your email and populates the address) and it keeps bouncing back. Therefore there is nobody to help. The old email used to work as customer service used to be responsive. Now I have no idea whom to email..Version: 9.2.0
✓ Terrible customer supportIf you ever have an issue when trying to use a parking pass, watch out! There is no phone number to call and the customer support team will only deal with you via email. And ultimately, they won’t bother to help. I found this out after being unable to use my pass at a garage, forcing me to pay again at the garage. Seven emails later, I was finally forced to dispute the charge with my credit card company. Thankfully, the cc company gave me a credit with no problem. I will not use BestParking nor it’s sister company PatkWhiz ever again. Stick to SpotHero. They actually have a phone number..Version: 8.8.0
✓ Quality continues to decline year over year - truly a shameRude garage attendants that sometimes turn you away because they are overbooked has happened more times than I can count. Why take our reservation and pre-pay if they don’t have room? Worse, why is it so hard to get refunds or customer service from this app. NYC deserves better than this. Between the garages and this app I don’t know who is most at fault. Unreliability will be the downfall of this app. I may have to delete this app even though I have been a customer for years! Truly a shame how far this app has fallen..Version: 9.10.2
✓ Update changes business, ruins appBest parking used to be an indispensable app, providing full transparency for parking prices in major cities. With this update, it’s just changed into an app to book parking online, similar to spot hero. Obviously the developers now want you to book parking through them and not directly with the garage, there must be more money that was. So now you’re forced to make a prepaid reservation, and have no idea about the rate if you book at the garage directly. I don’t want to make reservations, the whole point of driving into a city is to maintain flexibility. Funny, at least for now, if you use the web version you can still access the old garage into, but I assume that will be gone soon. This is an awful update to what was a unique and useful app. I hope someone else copies what best parking did so successfully in the past..Version: 7.3.2
✓ 3$ privilege!Booked a spot in SAN Diego then noticed that if I’d just driven in without booking, it would have cost me 3$ less for the same time. Not grew at when the whole point is to save money....Version: 7.6.0
✓ Bait and SwitchI pre-paid for parking at a rate of $20 only to be told on retrieving my car that there was a problem and I would have to pay an additional $63 to get my car back. Customer service reimbursed the original $20 I paid through the app but left me on the hook for the $63 I paid to the garage. How can you advertise a $20 rate, take the $20 before hand, and then tell the customer they will have to pay over three times more at the end of the agreed upon time period!! There are many garages in the area I could have used for between $20-$25. Be wary of this app, the pre-payment feature, and an organization that doesn’t honor its advertised rates..Version: 4.5.6
✓ Almost all prices are wrongI have used BestParking for years in NYC and LA and it has always been reliable to find the best parking options and price. During the last year however things have nosedived. I am in LA and almost all spots are places that you can’t book and pay via the app and the pricing is informational only. This last weekend I was parking in DTLA and turned around at a place that was supposedly $10 but was actually $35. So I went to the next $8 one which closes on weekends and was $16 anyway. Then ended up at a garage that was supposed to be $15 but charged me $28. Since none of the places are possible to book via the app, BestParking take no responsibility for the bad pricing data in their app. Time has come to abandon my old parking companion BestParking and look for something that is not wrong 100% of the time..Version: 9.0.3
✓ No longer working in CanadaVersion 7 no longer allows you to search for Canadian addresses. Also, detailed info about the rates is gone too..Version: 4.5.7
✓ Canadian searching doesn’t workGreat new look but unusable in Canada.. searching always prioritized the US.Version: 7.2.1
✓ Disappointed long time userI LOVED the OLD version of this app - it provided detailed info about every garage: number of spaces, hours, detailed rates for every day of the week, not just the time period being searched. This saved me time as well as money, which is important to my free lance work in NYC. Unfortunately they changed the app. Boo!!! The little bubbles showing prices are too small, contrast between grey background and white text is very hard to read. Of course, they want you to book through them so they can make money. I can still find better priced garages, but I’m really missing having the detailed info about each garage. It makes it harder to make the best choice. There are even some garages I still use which are no longer listed on Best Parking..Version: 7.6.0
✓ Why remove the pictures?Why on earth would you removed the pictures of every parking lot? The infrastructure on this app is amazing, especially when going downtown to a crowded area and you can see exactly where you need to go rather than drive around blind? On the website there are pictures of every lot entrance and they used to be on the app as well until recently. This app is useless now when parking downtown....Version: 8.2.3
✓ Only seems to be for the USA..Version: 1.8.61
✓ Just forget about Canada eh?After the most recent update, cities outside of the states was taken off the map. Guess I won’t need this app anymore..Version: 7.2.1
✓ Don’t use this app...especially in NYCI’ve been using this app for years. Once I went to the wrong garage bc they were next to each other, and refused to refund me for the pass I didn’t use so I had to pay for both. More recently, the address was clearly wrong and I circled the block 4 times looking for it (in Manhattan that took almost 30 minutes) ended up parking at the closest garage, and paid for that. Since I didn’t use the pass at all, I called and request a refund, pointing out the address was wrong. I received a rude reply telling me to “google the address” as it was correct. Apparently, the entrance was one block over. Ridiculous they wouldn’t issue a refund over an unused pass (TWICE), in which the parking time hadn’t even started, When it was their fault. I will dispute this charge and figure it for the rest of my life if I have to. I’d rather pay hundreds of dollars to park in garages last minute than use then again..Version: 8.6.0
✓ Sent me to the wrong Garage Cost me an extra $40In the past this app was good but the other night I used it to pre-pay for a parking spot in downtown Boston, it told me the spot was located at the parking garage located at 294 Atlantic Ave. When I left the garage I had to pay $40 because the app actually booked a garage located at 30 Rowe’s wharf. Best Parking refused to give me my money back or reimburse me for having to pay at the other garage because they said it was my fault for parking at the wrong garage even after I sent them a screenshot of the parking reservation they sent me showing the address of 294 Atlantic Ave. Mistakes happen but they should have given me my money back for their error and not blame me! I’m very disappointed with this company and with Brandi from customer support who blamed me for their error..Version: 7.4.0
✓ New update sucksI should have read reviews before I update. New update removed so many options and details. I will switch to different app, Try Parkopedia.Version: 7.9.7
✓ CanadaThe app was fantastic before the new version. Now you can’t find any locations in Canada. Nothing comes up in search when I type in addresses using the app in Canada. The mobile site works for Canada but not the app. pity..Version: 7.2.1
✓ ScamThis is scam!!!!! On the same day two parking lots were full. I was told that the refund will be on the way automatically since QR was not scanned. NOPE NOPE NOPE. You have to request refund yourself within 14 days window. This was what I told now. They probably updates their FAQ now. SCAM!! Stay away. Get parking with Icon ParkNYC MPG! A lot more reasonable and automatic. ———- If your system does not allow you to check QR then you really need to make sure if that parking lot reserves my spot. Two places on the same day at the same time had problems!! Your system has problems and customers are suffering. If you are not sure if the spot is guaranteed, you should not take money. It was hard to find contact info to begin with. Also when I first contacted the customer service, no one told me about 14 days rule. They told me to provide other info and wait. After 1 month I got an email about 14 day rule..Version: 10.0.0
✓ Scam appI used this to try to get a space in Boston and whenever I got to the payment portion and paid with Apple Pay it would give me a payment processing error and kick me back to the main screen. I decided to instead park on the street. Later that night I checked my credit card statement and saw that I was charged the $28 anyways! I got a receipt in my email as well, even though I couldn’t use the pass it described. I asked customer service for a refund and they refused, instead offering a $28 “credit” to try to use their service again. This business practice is unacceptable and I’ll be fighting to get my money back. There’s no situation where I’ll want to use their awful app again and I’m no longer in Boston so parking isn’t hell enough to need an app to park..Version: 7.3.7
✓ Crashing all the timeI’m from Toronto and I love love love this app, but after update it keeps crashing!!! I hope they will fix it.Version: 7.2.3
✓ America only!Was recommended by pioneer app radio for my region (UK) but only covers us cities.Version: 1.7.1
✓ Reservation was not honouredAfter reserving and paying for my parking the day before, I went to the lot. The scanner would not accept the provided code. When the attendant came over (many impatient drivers behind me), he said they had no record of the reservation andI had to take the matter up with the company who I made the reservation with. I had to pay again. I have tried calling, texting and emailing with no response. I will never use this service again!.Version: 10.0.0
✓ Garages Can’t Be Counted On To Honor ReservationsThe app is great, but NYC garages will sporadically deny entry even with a reservation confirmation from Best Parking. It happened to me at a garage at 330 E. 75th St after driving in from East Hampton. The garage was no more than 30% full, but the attendant was likely expecting an influx of monthly parkers. He was uninterested in the Best Parking reservation. I observed similar treatment a month prior to a couple who entered the garage just after me. The support team at Best Parking is great: they issued an immediate credit. But if you need a committed spot you can count on, you might want to book directly with the garage managers on their own apps (sadly at much greater cost)..Version: 9.11.0
✓ USA onlyDeleted.Version: 1.8.77
✓ Keeps on crashingWhen I go to the map, it keeps crashing. Also, when I type in Toronto, Ontario, nothing shows up. The App worked flawlessly before the update. Please fix.Version: 7.2.0
✓ Never prepay! You have been warned!!I have prepaid numerous times. If everything goes smoothly then all is well. However, in two recent occasions the garages didn’t honor the prepaid since they were full. I ended up going elsewhere and paying out of pocket. When it comes to parkwiz (best parking) they will not refund or will only partially refund and the proof is on you. You need to save your receipts etc. They have already cost me $87 on prepaid. On the first occasion I pid $52 and they only agreed to refund me half. On the second occasion I am still in talks but assuming it will not be any better than the first case. So frustrating. Will never use them again!.Version: 9.4.0
✓ Used to be the bestThis app used to be amazing. Now not only can you not just browse the city, the search function always comes up with nothing!.Version: 7.3.6
✓ HORRIFIC EXPERIENCE!DO NOT FALL FOR THE SCAM! Absolute WORST experience EVER! When I pulled up to the garage (City Parking 175 E. 60th St), the advertised rate was much less than the app. When I returned to get my vehicle, I was 9 minutes late and they charged an extra $20. Their advertised rate per 30 minutes was $8.45, but because I used the app they charged me AN ADDITIONAL $10 SUV overcharge plus the $8.45, plus tax. When I tried to dispute it they laughed at me. I walked to get my car and they then blocked me in with someone else’s vehicle almost causing an accident (using another customers car), I ended up flagging down a police officer for help. To summarize, I’d never go back to that lot again, nor will I use the app. It ended up costing so much more, money and aggravation!.Version: 8.7.7
✓ Unable to find parking in Toronto downtownDoesn’t even recognize Canadian addresses. And I paid for this app! It used work fine until this app was updated. Fix it!!.Version: 7.2.2
✓ Surprise surchargesWill not use this app again! Beware when prepaying in the app if your car is large, even if it’s not in the NYC standard list of oversize vehicles. We drive an older Odyssey, which is just under the height limit for regular size, and if you park a minivan in NYC you know that not all garages will charge the oversized fee for it. We prepaid because the garage page in the app did not charge the oversize fee, like some other garages do, and the posted list at the garage did not include the Odyssey. When we returned, we got hit with the $15 upcharge! BestParking refused to even try to get us a refund, first by misreading the oversized regs, and then saying it’s within the discretion of the garage attendant! Why prepay in the app when no one is going to stand behind the original posted price?.Version: 7.6.0
✓ Left out in the cold..So I scheduled parking and forgot to set the times. I scheduled another spot with the correct time and then sent customer support an email with the confirmation number and asked them to cancel the reservation. Got an email saying it was done. Good. I go to redeem my pass and find that my second pass was cancelled as well. Not good. They have no way of back tracking their system so I had to pay the full amount for the lot. I called and asked could I be reimbursed for the difference since this wasn't my fault and they said probably not but I could try. Really really disappointing BestParking. Please fix that issue because this will happen again and it's not good business..Version: 4.5.6
✓ So DisappointedWhat have you done to my favorite app?? For years I have relied on Best Parking and have recommended it to so many people. But your latest version has changed everything. Before, I was able to find out my parking options with a single click — number of spaces, indoor or outdoor, valet or self-park— as well as the price. But now I have to apply the filters you tout, and it is so much more difficult to compare facilities. I don’t want to have to reserve a parking spot through the app. I just want to know all the details about several garages or lots so I have options once I get into the city with traffic and detours. I am so disappointed to see what has happened to Best Parking!.Version: 7.5.0
✓ Reservation not everywhere, rate info is hit or missMost parkings don’t take reservations though the app. It wouldn’t be an issue if and the rate info wasn’t often outdated or incorrect. For example if there is an event nearby, like a sports game, parkings tend to jack up the prices and it doesn’t show in the app. It sometimes works well, but after a few problems I lost faith in the info provided..Version: 9.0.5
✓ Now broken in CanadaUsed to love it, now it’s broken and has no data in Canada. No word from support when it will be fixed..Version: 7.3.7
✓ Disappointed in updatesWhen I first downloaded and began using this app I could click on a parking lot/garage and get details-hours they’re open/close, address, clearance height, rate, contact info, who owns it, how many spaces, and much more. NOW it just gives shows photo, Rate and address. Searching by time doesn’t work as I know at least 2 garages near work are open when the app says they’re closed cause you can access them after hours. As it is now I’ll have to drive from garage to garage to find out IF my car fits, IF they’re really open that early, and IF they have room!!!! Poor design on the part of the app designer. Sad. I used to recommend this. I won’t be any longer. I’m beyond angry..Version: 7.6.0
✓ Latest update takes away things thay made BP greatWhy remove functions like identifyjng if the rate is flat rate or by time. Not as great as the app used to be.Version: 7.3.5
🙂 BestParking: Get Parking Deals Positive Reviews
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