Chegg Study - Homework Help App Negative ReviewsChegg, Inc.

Chegg Study - Homework Help Negative Reviews

4.7
4.71685 star

Total 111 Negative Reviews

Chegg Study - Homework Help App Complaints & User Negative Comments 2023

Chegg Study - Homework Help app received 111 complaints, negative comments and reviews by users. Have you ever had a bad experience using Chegg Study - Homework Help? Can you share your negative thoughts about chegg study - homework help?

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Chegg Study - Homework Help for Negative User Reviews

Do NOT use this app!I canceled my subscription a month ago but they keep charging my account. I bought a subscription ended up not getting the answers I needed for my quizzes. Canceling the subscription online is very complicated, better to give them a call to ensure they do the cancellation for you..Version: 4.27.0

UnsatisfiedStupid app can’t even find answers exactly what i want.. never trust on this kind of apps.Version: 4.27.0

TerribleThey barely give correct answers or i have to wait days to get an answer for a question My last two questions they kept asking me for more information but there was no more information on it!.Version: 4.23.0

Good idea, poor appSuch a good idea, but the security issues are making them lose a lot of customers. I use Chegg all the time for homework help, but I have been locked out of my account at least 10 times over the past couple months due to “suspicious activity” because Chegg thinks I am sharing my account. I am the only one on my account and I use it on my phone on Safari and this app. At first, I thought this was only me. However, I have talked to 4 other people who used to use Chegg, but they cancelled their subscriptions due to the same reasons. Other reviews say the same. It is frustrating paying a lot of money for this account but being completely unable to use it due to their security errors. I already canceled my Chegg subscription and moved to Brainly (which has been honestly way better)..Version: 3.39.1

Flash Card Function GoodI like the flash cards and how I can choose to do multiple choice or just look at the front side but it signs me out automatically in the middle of sessions and I can’t resume where I left off which is infuriating when I’m halfway through a large deck..Version: 4.14.0

Very tricky websiteThis Chegg keep charging me money for a long time since I finished my study, and I can’t stop it due to I always oversea, and there is no receipt sent to my email, therefore I can’t stop it. Strongly suggest oversea students don’t use this website, because they didn’t send receipts, and keep charging you money You can’t stop it because you can only call them or chat on the website, if you are in China, that would be a tragedy.Version: 3.25.2

Wrong answer👎.Version: 4.29.0

Horrible applicationThis was the disgusting application i had ever seen do not recommend zero rating.Version: 4.28.0

DONT SUBSCRIBE WITH THE APPThis happened to me twice, i paid for my subscription twice with apple pay and in both times it didn’t activate. i contacted the apps support and told them about the apps bug as it told me “ membership not activated “ and the app itself told me to contact the developer to get it fixed but the apps support are to proud of their app that they wouldn't even look at the proof i had that the app had a problem. i also asked to show them both invoices from apple but they wouldn’t even look at them and blamed apple for everything saying that they will process the refund. i came to find that apple can’t do that because it doesn’t own the app. SO PLEASE DONT SUBSCRIBE WITH THE APP honestly their chat support is so bad and barely have any info about the agreement they have with apple. i opened a fraud case with apple and its being looked into because it’s totally unacceptable when they won’t even look at the proof i have that i bought their service just to avoid saying that they were wrong and give it to me..Version: 3.37.0

No Answer for simple questionTotally time wasting guys. They actually don’t have experts and pre tending they are working on your questions. They don’t have direct line from Australia and chat supports says nothing in our control and bluntly says if your questions not solve by our experts then we are not responsible at all. Thus the statement they make “ I'm sorry for any inconvenience this has caused. Is there anything else I can help you with?. Regarding not getting your answer via the expert we apologize but it is out of our control,.Version: 4.14.0

Takes forever for an answerBeen taking longer and longer for an answer.Version: 4.11.0

Worst appUseless app . Totally wastage of time and money ..Version: 4.23.0

FATIMEStuck keep asking you to subscribe even I’m already subscribe it won’t let me sign in wasting time and money.Version: 4.11.0

Answers are NonsenseI ordered this for help with Foundations of Decisjon Analysis. The answers are nonsense..Version: 3.33.0

Waste of money, won’t work,bad customer serviceI bought a subscription and the money was taken out of my account and I had a receipt. Apple said I was active. Chegg said I was not. I called them, I emailed them, I contacted them on social media and ultimately kept getting the same response...I needed to get my refund from apple because there was nothing they could do, they are very aware this happens A LOT and they suggest you go to their direct website and buy the study membership there. After talking to Apple, they said they could clearly see I should be active and they had no ability to fix the app, that it was all on Chegg. Apple gave me a refund. I wasted money that I won’t see again for a week, I wasted over a two hours of valuable study time that I barely have and was SOL on my assignment that I thought I gave myself ample time for. Do yourself a favor and don’t waste your time or your money on this scam of a company trying to take advantage of students!.Version: 3.2.1

Too Expensive! Poor SoftwareThe concept of chegg is an incredibly helpful idea. The help on homework and new understandings for problems I wasn’t sure on really helps me in school. As helpful as chegg is, I’ve been banned several times and keep having to create new accounts because of the ‘device limit’ even when I only access chegg through my cell phone and laptop. This OBVIOUSLY should not be happening and has been one main reason why I’ve cancelled my chegg account. One more main issue is how expensive chegg is. It’s not even like I can share an account with a friend and split the price! I’ve changed over to several different programs like Course Hero and Symbolab, completely cancelling my chegg account. I pay less for these programs combined and believe it or not, get a higher quality user interface. Chegg is outdated and expensive, which is a shame because there is unlimited content within the program..Version: 3.35.0

Constantly needing to contact support.I’ve been using this for a few months and it seems like every time I post a question I need to contact support. I posted a question earlier and all I got was a spam answer which was a waste of my time and a question that I pay for. When I messaged support at first they just gave me a scripted answer that didn’t even answer the question I asked. I had to keep telling them the problem until they gave me my question back and just told me to post the question again. When I asked what to do if it happened again they just said to follow the question guide for posting. (So helpful) Their customer service is lacking and how they handle question posts most of the time is just sad. For each question you post you only get 1 answer and sometimes it doesn’t even answer the question. Even if you say it wasn’t an answer to the question they won’t send a new “Expert” to re answer your question which is stupid. That’s a huge flaw for them in my opinion. Other than this I feel that Chegg is only good for finding already answered questions..Version: 4.8.1

Want to delete accountI received an email about a security breach so as I don’t use the service I wanted to delete my account. The only way of doing it is via phone or online chat. Online chat doesn’t seem to work and the telephone number I believe is for America. I don’t want to ring America just to delete my account..Version: 3.8.0

Never loved or hated an app moreI subscribed to this app for my Trig class. Half the time it was super helpful when answering questions on WebAssign because you didn't have to show work and you knew immediately if the answer was correct. BUT when needing to show work it was crap. First off I'm an American student and I have a feeling that the majority of tutors on this app aren't from the US because 98% of the way they solve problems is different. They use math short hand that me nor my teacher or classmates are familiar with. This leads to weird answers, unclear explanations and half the time they are wrong. It's frustrating. My second problem with this app is that even though I ONLY ever tried to access it from my phone and iPad it never let me login from both. I could only ever be logged in on one device. And it would force me to change which ones I wanted use even though I had only ever tried to use two devices. It also told me I had unsubscribed and that it wouldn't continue to charge me yet it still did. Idk if that's an Apple problem or a Chegg one but that was annoying..Version: 3.37.0

Disappointed“Guaranteed respond within 48 hrs”? “Covering all range of subjects”? Stop lying to your customer okay? I waited for 3 weeks and you still didn’t get back to me anything, not even “I can’t do this, this is out of my range, so I actually waited for whole 3 week before I deleted this app” Don’t get this, just a bait, get a real tutor..Version: 3.29.0

A huge hassleThe first month of this app was great. It helped me so much with chemistry but then after a month EVERY SINGLE TIME I used it I’d get kicked out and told “uh-oh looks like you’ve been sharing your account”. There were days I was on it for only 1 minute and it would tell me that and they wouldn’t reinstate my account until 2 days later. It got super annoying because it hit a point where I was paying for it yet not even able to use it because of how many times they deactivated my account. Then I contacted them and they told me I can’t be logged in on my phone and laptop at the same time, so I logged out of the laptop. Then I got my account deactivated again and they said it’s because if I work and live in different cities the location will pick up as if someone else is using my account -_-. I live, work and go to school in different cities (I live in nyc so I take the train everywhere) so imagine how many times I was kicked out while trying to do hw at work using my phone. This app would be so great if it wasn’t so sensitive..Version: 4.3.1

TThey took very long time to answer the questions.Version: 3.19.0

Great App, Terrible Customer ServiceYou would think paying $15 a month would allow you to be able to log into your Chegg on a device whenever you want without having to go through the hassle of Chegg flagging your account and not allowing you to view anything until you figure out that you have to click this small hyperlink that says nothing about “change your password to regain access” which then send you an email about changing your password just to be able to log back into your Chegg and still not be able to use it on the device that “isn’t registered” How brain dead can a company be to not realize that hey maybe someone might need their Chegg and not have a “registered device” with them. There’s no reason to make something so complicated. If there wasn’t every answer to almost all of my assignments in here, there’s no way I’d waste $15 on such idiocy..Version: 3.33.0

Do not useThey suspended my account for using multiple devices when all i did was using a different browser.Version: 3.41.0

Cash grabTaking advantage of students & creating a monopoly for solutions/answers..Version: 3.35.0

Time wasting appI can’t find anything . I took subscription still I got complete wrong answers. I m gona delete it wasting time app ..Version: 4.27.0

NEEDS AN UPDATEDNavigation is clunky. Interface needs to be made more efficient to use. I don't like the bottom bar that pops up where I have to scroll left in right. It's just clunky unnecessary. If I wanted to skip from problem 1 to any problem 7 and after, I gotta swipe to find it when all the problems could just be listed in a side bar so the user can quickly locate the number they are looking for. The answers are sometimes in odd steps, where you again need to click up open up each step, which seems just again, unnecessary and clunky. Another thing is the photos often don't scale to the size of the page and you can't even see it... Even when you try to resize the browser screen you can't see the photo. Poor. Needs a lot of improvement... Especially when I pay $20 a month to use Chegg... If there are any other book answer websites that were more seamless and easy to use, please let me know so I can sign up?.Version: 3.8.0

Not Worth the MoneyI post questions that I already have the answer to while I’m studying just to double check, since I don’t want to do it 100% incorrectly on the exam. These “experts” have given me the incorrect answer about 90% of the time. So essentially, I am paying a substantial amount of money for only a limited amount of questions to ask and for most of them to be wasted because the experts can’t even solve them correctly. Not to mention, when you upload a picture of a question to the app it botches the quality. There is nothing better than having a question wasted because, although it looked crystal clear when you submitted it, the Expert sends you an answer that literally just says “can’t read upload again”. No. I’ve canceled my subscription and will be looking for other study supplements because this has proven to be a worthless money pit..Version: 4.15.0

This app is starting to become trash.Let me start by saying chegg is very helpful when you need answers. But the down fall is chegg needs to really update their app. I feel like their just collecting money and not really updating their app which they really need too. Today is my second time having my account suspended over something stupid. Saying I have suspicious account activity does it make sense to just suspend someone account in the middle of using the service. I am in college so I don’t get on the same computer everyday in the lab or I don’t use my laptop everyday. SUSPICIOUS ACTIVITY WOULD BE IF SOMEONE IS TRYING TO GET INTO MY ACCOUNT And PUTTING IN THE WRONG PASSWORD OVER AND OVER AGAIN. This really needs to be looked into because this is ridiculous and absolutely stupid and making this app not even worth having !!!!!! Since y’all are able to see multiple logins y’all should be able to see it’s in the same place and not on personal laptops . Get it together and use the money y’all are collecting from everyone to make changes !!!!!!.Version: 3.19.0

Invades privacyThis app shares your information with your uni;) becareful!!!.Version: 4.27.0

Not very goodIn my experience I spent 20 dollars for one month for assistance on a question I was stuck on from an “expert” who did a rush job answering my question, didn’t quite answer it properly and gave me a poorly spelt and grammatically incorrect answer. Why can you not just buy an answer to one question instead of subscribing? Will be cancelling straight away. Waste of money do NOT get this app it’s a scam..Version: 3.31.2

Look at this before you payOne star because I only can find some of my work not even 25% of it .. thought that it was good but no ..maybe my work is too hard or idk.Version: 4.17.1

Not happyDecided to do some revision with the flashcards that i made all through last year. Went into the app to find myself logged out and unable to log back in when providing my details, but not due to wrong password etc, to a problem on their part. Baring in mind all of the flashcards I need for my GCSE are in this app i am not best pleased! Good app while it lasted but having already lost flashcards as I had to move to this app when the Chegg flashcards app was not supported anymore, i feel like they should provide a helpful and actually functioning system where you can log in and out of your account, this is just getting ridiculous..Version: 4.22.0

Be quickYou should provide answers right away. Sometimes there is emergency but we have to wait which is very bad.Version: 3.14.1

Be carefulChegg can tell your university and professors if you’ve ever used the app with timestamps and everything. Apparently it happens if your professors request a list of people who’ve opened the questions. People have failed courses because they got caught. Do not use..Version: 3.35.0

Seems to be getting worseI have used chegg study for some time and their app seems to be getting worse. Their layout and user interface is worse today than when I originally began using this app. The organization is horrible, you can no longer comment or ask questions to solutions through the app, it no longer has the text books you are studying on your dashboard, and the app has a lot of bugs. They also need to vet their “experts” a lot better. A lot of them are good but you do get bad ones often enough. Another issue is when you ask questions, through website not the app, to clarify something about solutions posted, no one ever reply’s. So you get no clarification or explanations as to why or how. Basically you just get the answers with no understanding, for the most part in my much experience with chegg study . So much for “study”. And the answers aren’t always correct, yet they are never removed even though they have been marked as wrong by many and years ago. They sure do charge a hefty price for a decline in quality for the end user experience..Version: 4.0.3

Locked outOkay Chegg I get that you don’t want people to use/share their account with other people, but this is RIDICULOUS!!! I never shared my Chegg subscription with anyone! Yet I got locked out and restricted to use something I paid for! This is too much! Then I have to wait 48 hours for my account to be investigated, the hell is this? If someone pays for something you best believe they will USE it, especially if that person is a broke college student who just wants to study better and do well! Making it worse they restricted my account during the finals week. Y’all need to fix this nonsense because people will stop using your services if they’re being treated like this! If someone calls and tells you they didn’t share their account with anyone, lift the restriction and let them use their account! I feel like I’ve wasted my money and time using this service. Very very frustrating. I have to applaud your customer service for quick response but still lacking in the fixing and helping department. Stop this nonsense Chegg!!! Stop taking our money and locking us out on the service WE PAID FOR, especially when we never violated your terms and conditions. Very disappointed..Version: 3.19.0

Warning it’s a scamThey continued to charge my card even after I canceled, and then they insisted I didn’t cancel it.Version: 3.40.0

Stop suspending my account!I love this app and the website. I’ve been using it for years to compensate for what I don’t learn in class or have trouble understanding. It is an amazing help and most of the questions I ask or search for (as an accounting major) are very helpful, but a good bit of them are not correct. This is understandable because we are all human and make mistakes (this is why the feedback and comments feature is so important). However, I am getting sick and tired of receiving an email once a month about “suspicious activity” on my account. I have always been the only one to use chegg, I just use it frequently because I learn by seeing someone else do it then doing it myself. I have had to wait for someone to review my account three or four times due to an overprotective security system. This prevents me from being able to use the app and website. I understand they are trying to prevent others from piggybacking on others accounts, but it is so frustrating have to reset my password and get in contact with a representative to earn my account back that only I was using on my two devices in the first place..Version: 3.30.1

Terrible devs, thieves, and dishonest company as a wholeIf you log into your chegg account on more than one device, say school computer and your phone, they will take your money and suspend your account. This is effectively going back on their end of the transaction by removing your access to their product while never reimbursing you’re money even if you are not sharing your account with anyone as they have done to me twice now. Now the second time they locked my account I was not even using chegg because I am currently on on spring break, chegg decides since I brought my PC down here and they saw my IP address changed on the computer that they would count that as me letting someone else use my account as well and lock it down again after I spent money on another months subscription. Moral of the story, if you travel anywhere or want to use your account on multiple devices make sure you sign out AND clear your browser cache so they can’t ban you.Version: 3.24.0

Functionality of the former study blue destroyedI used StudyBlue for years and it was very useful, well-designed, and perfect for my needs. Chegg has destroyed almost everything useful about it. Login is far harder, both on the app and on a computer. There is no ability to search my own cards any more. If I do a search it instantly tells me that I can search over 500 million flash cards. I don’t want to search 500 million flash cards. I want to search my own. Even if I don’t just want to search my own, searching 500 million cards with the inadequate search engine I am subjected to is less than useless. I am studying Italian. I find it far harder to search my own vocabulary cards and others studying Italian than to connect with Burmese immunologists. If I were an open slate looking to learn anything about anything, this would be a great app. If you are trying to enhance your learning about something specific, the app borders on useless..Version: 3.37.0

Not worth the money!At first, I thought it was worth the money. But when I posted so many questions, I learned that they only answered some questions and didn't provide correct answers or guides to every question. Some just paraphrase answers from other questions without even looking at what I posted! When I talked to the support team, they didn't know what to do with the learning part..Version: 4.27.0

Complain about paymentI have paid through iTunes but I can’t use the app..Version: 3.41.0

Some good and some badOften times when I was searching to see if my homework question had been asked before, and there were no matching results, I would post a new question. Except, before it would let me finish posting it gave me a notification saying that there has already been a similar question asked-even after already searching for it with no results that matched. That was very frustrating and time consuming and happened on more than a handful of times. They also make it very difficult to unsubscribe.. The app says to log onto a desktop and go to their home page.. It says there should be a “pause/cancel subscription” button but there isn’t. Under frequently asked question it says that you have to call or chat their phone line to cancel your subscription. But, the chat and phone line have limited hours that you can call in..Version: 3.2.0

Add featureI would like to say please add feature by which any one can upload pictures of questions with answers and app will save that information for further queries. If any one ask that question form Chegg it will answer easily that question by scanning if that question is present in it’s memory..Version: 4.19.0

TrashHate this app.Version: 4.22.1

NOT professional, WRONG answersI downloaded this app and took out a (overpriced) subscription in order to access their "guided solutions" to a textbook I'm using. However, the "guided solutions" are of shocking quality and are incredibly poor. I'd estimate 10% of the solutions I've read are COMPLETELY wrong and I'm wondering WHO ON EARTH Chegg have employed/found to produce these answers for them. The company clearly has no quality assurance in place. When I PURCHASE access to solutions I expect them to be correct. At the moment I'm left feeling like I purchased access to a very expensive and 'exclusive' answers forum. Sorry Chegg, I'm not impressed and I will definitely be cancelling after this month!.Version: 2.8.1

Don’t do itI used to use Chegg Flashcards and now it’s forced me to switch to this Chegg Study. Logged and found all my Flashcards sets except one are not there. Lost hours and hours of work. Not happy..Version: 4.19.0

Joker appLogged in to my device and this joke of an app keeps redirecting me to my devices..Version: 3.33.0

Annoying bug regarding swapping devices that they need to fixI’m so disappointed with this app I’ve had to cancel already once before and it’s happening again that it’s failing to recognize the only two devices that I use to access my phone and my computer yet every time I login it access it it’s registering a new device and now I can’t access the material! completely annoying and a waste of time I do not recommend this app until they fix this problem and I’ll end up canceling the subscription again. stop restricting accessing with devices some students have three devices and work from different areas and if you’re going to limit it to two devices within fix it so that it continually recognizes it and doesn’t act as if it’s a new device every single time and now you allow one slot per month and I can’t even swap the same actual device that I’m using in the first place. ridiculous waste of time..Version: 3.29.0

Chegg is not reliableAnswers by “experts” r wrong half the time. overpriced for what u get and account got suspended after i used it on more than 2 devices. i know someone who got reported by chegg to their university and got an academic suspension. not a reliable source.Version: 3.37.0

Chaos with device limits and blurry pictures.I will begin by saying, I really do appreciate the Chegg service. It has been incredibly helpful to me during my college education because it allows me to see how problems can be worked out and I use it to double check my work. However, I am incredibly frustrated with the service. I ONLY used Chegg on my iPad and every time I searched a question, Chegg forced me to log in and verify that it was me on the device even if I searched for it in the same browser 30 seconds earlier. I called customer service about this and they were helpful with instructing me to get the Chegg app and filling up my swaps again. HOWEVER, now, the responses on the app for questions are not as good as the web browser version and every single photo that is uploaded as an answer is blurry. I am not paying $15 a month for blurry photos and crappy results because Chegg wants us to use the app even though it does not compare to the web browser version at all. $15 a month for blurry pictures and I cant even see what the results are? Really?.Version: 3.41.0

Great service providerWhen i joint for auto renewal till then it was doing great but when i remove auto renewal since then it is not working. Even after every search i have to change my password. So from last 10 days i am paying nothing as i have already paid but not able to use. Even i try to reach at customer support they also did not help me to retrieve my account. For first month it was good, for 2nd month i have experienced worst. And thank you for your kind support..Version: 4.13.0

Non refundableI got this app back in September to get some extra help that I needed for my harder classes. As a college student, I found the $17 a month a little ridiculous. It’s not like this is some huge life-changing app or I don’t know, Netflix. I thought that I could just cancel my subscription the day of or before the renewal date but I was dead wrong. I was told that they are a nonrefundable company. When I said that I hadn’t even used it and it was the day of renewal, they said they couldn’t help me. I don’t recommend this app to college students who are trying to save money, or to anyone in general. A company that can’t even help out customers in such a basic way is ignorant on so many levels. I now realize that they’re pathetic money focused gremlins. And at a time of such bad inflation they can’t help out a college student, really???😐. Literally delete the app and go to Course Hero or even Quizlet because this app isn’t even worth it tbh..Version: 4.26.1

Never and ever use thisCharge without notice twice and do no want to offer refund. And also this has wrong answers only..Version: 4.28.0

Scam& WorstDo not fall for this stupid app u can't find anything. u might find one in a thousand. Im still paying for this USELESS app coz i couldn't cancel the subscription. im using COURSE HERO instead.I can rate the course hero 90/100 and chegg 00000/1000.Version: 4.8.1

Worst appWorst experience, the answers are never available but still they show that the answer or study material is available while browsing on google. I took subscription and never got answers for any of my assignments. All my queries remained unresolved. Deleted this app..Version: 3.37.0

BadDoesn’t show me any answer r solutions.Version: 3.38.1

MathsI takes soo long to get a question answered.Version: 3.9.1

Chegg prep betterI only use this app for my flashcards, I could access them offline with the chegg prep app but on this app I can’t access all my flashcards online.Version: 4.27.0

ScamPlease don’t use this app it is a scam. When I searched a question it showed me the exact question but answer was blurred and was only visible to the subscribers. When I subscribed the answer was totally different and wrong. It was totally different from the topic. So please do not download this app.Version: 4.22.0

No NECESSARY toolsDoesnt let me add comments, doesn’t let me re-edit posted questions. Those are basic things THAT SHOULD ALREADY BEEN ADDED. Ridiculous..Version: 3.8.2

Deduct money without noticeThey deduct money continually without any notice . Bad !.Version: 3.32.0

The worst app I have ever purchasedI downloaded chegg on my phone and then switched to my iPad to study. When I tried logging onto to chegg for a single assignment it kept giving me a notice saying that I was sharing my account and I would need to reset my password. This happened several times before I called customer service. After 30 minutes on hold I was told that this was a problem on the system and they would reset it for me. Tried logging on again and it said it would probably be deleting me for sharing my information and violating their user agreement. All of this took place over me trying to access three questions. This app was supposed to help me progress faster with my busy schedule and instead it has done nothing but waste my time and money. I would give no stars if I could. I want a refund due to the fact that I received nothing for this service. Update: Chegg customer service did refund my money and though frustrating at least made it right with me. Hope this issue gets ironed out because I’m sure the app could be quite useful..Version: 3.25.4

Got fraud by this appThis app does not deliver what it said I have never had a question answered and speaking to others who was also charge for this service and they explain that they too have never gotten any results her My question has never even been attempted.Version: 4.15.0

Worst website and app everI’ve subscribed to Chegg multiple times now. They always manage to convince me to subscribe when I’m desperate for help with a class that’s killing me, and every time I think “This couldn’t possibly be as bad as I remember” and every time I’m proven wrong. It’s so much worse. You pay $14 dollars for an app that constantly fights you on things as simple as logging in. I always spend at least 10 minutes trying to put in my information while it spits error after error at me “wE eNcoUntEreD aN eRroR, pLeAsE tRy aGaiN LatEr” until sometimes I just flat out give up on signing in. On the off chance I do manage to get logged in, it then hits me with “It seems you’ve signed in with a new device. You’re only allowed two devices, you can swap devices once per month” despite using THE SAME DEVICE AS ALWAYS TO LOGIN. And if I’ve already used up my one swap per month? Ohhhohohoho well then that’s too bad. I guess you won’t get to use the service you payed $14 for this month. I just had to chat with the helpline to cancel my account because it wouldn’t even let me login to cancel my account myself. Chegg never ceases to make me want to scream profanities while I slam my head against a hard surface hoping it’ll bring me to unconsciousness so I don’t have to deal with the soul sucking system that is their website. Please, save yourself..Version: 4.2.1

Go to teachers/professors, not hereIf you’re by chance reading this review before you try this service, look elsewhere for help. This service costs 15$ a month, which is absurd for college students, the primary focus of this service. What does that money get you? Not much. The app is buggy to a fault, since the hamburger menu is buggy to the point of it being useless. Also good luck logging in on more than one computer, because 9/10 times if you try and log in on a different device you’ll have to reset your password to stop “account sharing.” But even assuming you do jump through those hoops, the best part is that most of the “help” you receive is wrong. It’s not just a single subject or helper, I’ve gotten multiple questions wrong on various assignments after reaching out for help. Point of this is, if you really need help, go talk to your teacher/professor. You’ll get the right answers and it won’t cost you a penny.Version: 3.13.1

More questions pleaseChegg is definitely helping me with my class but unfortunately you’re stuck with only 20 questions asked per month and I find I have to repost a lot of my questions because the answer was wrong. Additionally, if you try to buy more questions they don’t give you a price for it so your paying a blind amount. It would be way better if they added more like 50 questions per month for people who get stuck often like me or at least give me the extra cost I’m paying. I’m already paying you guys $15-$20 on a university students pay, you could at least cheapen it a bit or give us more questions!.Version: 3.32.0

DisappointingI’m really disappointed in the way this has worked. I have already paid for subscriptions to chegg in the past and have been told I don’t have a subscription? This time it has done the same and told me I can’t access it until April 2. This is ridiculous as I have already paid the money! It’s impossible to get help as the phone number you have provided doesn’t work and when I tried to reset the password for my old account the revival email never came. So many things going weong and costing me money and I can’t even use the service? Some help would be great but I have not yet been able to get any..Version: 4.10.0

Poor serviceYou didn’t provide full answer of my question.Version: 3.9.1

Don’t subscribeThey are just scammers.. answers not correct, only answering the easy questions that you can find for free… don’t be fooled.Version: 4.14.0

FrustratingSometimes the replies are great like they’ll explain everything correctly and the answers are correct, however, lately i’ve been getting so many incorrect answers. when they are incorrect you do not get our question back, even when you submit the same question 4 times and they are wrong EVERY SINGLE TIME. commenting doesn’t seem to do anything bc no one ever corrects the answer when it is wrong. it’s just really annoying wasting my questions and not learning anything because the people can’t give you the right answer. their “experts” aren’t good and responding or helping when they made a mistake. i just rly think it’s ridiculous that we don’t get our questions back when they’re being incorrectly answered over and over. also why are incorrect answers left up? it there are 5 thumbs down on a question and 4 people complaining that it’s wrong why is the question left up?.Version: 3.22.0

Read till endHad an on again off again Chegg subscription for probably 3 years and it has been a life saver for some of my more difficult courses especially Cal 3 and DiffEQ, however I have been charged several times after having cancelled my subscription. I was charged a month after my semester had ended having thought I had paused my subscription so I called Chegg and spent a decent amount of time on the phone with a rep. I was unable to get my money back for that month even though I hadn’t used any of the recourses but they did show me how to end my subscription which I was able to do, or so I thought. Fast forward a month later after not even having the app downloaded I see a pending charge in my bank app for Chegg study. Two charges of $15 for a college student goes a long way especially when I’m stretching to pay my bills, I know $30 isn’t really that much of a set back but I actually had to skip a couple meals until my next paycheck was able to come in bc I had a car payment and rent lol. Chegg has proved to be very useful in the past but I will be looking to other resources in the future. Besides this flaw, the app is excellent and can help you do anything from get all of your homework answers without doing any work to getting a tutor session with some Q&A, but cheat at your own expense because knowledge is power but I guess so is a 4.0✌🏻.Version: 3.6.1

Answers not correctBought as struggling with organic chemistry however the answers were wrong and I failed my assignment and now have to unteach myself all the methods that they taught me wrong. Complete waste of money and time.Version: 3.15.1

This is NOT Mathway - This app/site is AWFULShocked at the high rating. I was subscribed to Mathway, which Chegg recently bought. Mathway is one of the biggest reasons I have a 97 in algebra. It saves a running log of previously entered questions so you can simply scroll up and see past problems. It also has the VITAL “steps” feature where you simply click “steps” and it breaks down the answer into tiny pieces so you can really understand how they got the answer. This saved me from failing. $40 for a year. Worth twice that much. I signed up for “Chegg Study”, $20 MONTH (as of 2020), for a package of study products. One of those products is Math Solve. I thought Math Solver was Mathway because why buy Mathway and then not use it as part of the Chegg Study pack??? >> Math Solver might be cool if you don’t know any different. Like my first car, a broke-down heap. At 17 I thought it was the coolest thing in the world. Now that I’m older I drive a nice German car and can’t imagine driving that old AMC Concord again. Because I know what’s out there and I know I don’t have to drive a car where I’m afraid the wheels are literally going to fall off. Math Solver is the AMC Concord equivalent of online math help. Highly do NOT recommend because it’s overtly inferior to Mathway. Chegg, get it together. I recommend Mathway. Same company, (Chegg), radically different levels of suckage..Version: 3.33.0

Wrong answersHonestly this app is just robbery. Most of the answers are wrong and it costs $30 a months, for what? Do not trust the answers, I learned the hard way.Version: 3.24.3

Bad update.The new update is bad. It allows two devices but suspends account when it’s used on two devices. Not worth the money. I will soon stop using this and so will my other friends..Version: 3.37.0

Most overrated appGuys do not waste your money on this app..Version: 4.14.0

Worst App everTerrible app with wrong answers and extortionate prices.Version: 3.37.0

Please Add Multitasking Support!!! :)+ My request: Honestly, this app deserves 5 stars but I am only putting down three stars to get the attention of the developers to hopefully add this feature! I’d really like for you guys to add multitasking support with this app for iPad. I strictly use an iPad pro to do all things school and work related. The largest downside to using the Chegg study app is the lack of multitasking support. By multitasking support, I mean the ability to do split view or reduced split view. I like to use an app like Notability and use split view with a text book to get my work done. It is quite inconvenient when I have to switch out of a view entirely just to look at the Chegg study solutions. With multitasking support his app would be perfect! + Now for the rest of the review: What Chegg provides to students is extremely valuable. Especially for the price they offer their service at. I’ve been in upper education for 5 years now and I’m going into my 6th and final one. I’ve been using Chegg on and off for these 5+ years. Chegg has truly been a GPA saver. Being in school is difficult enough but Chegg services helps with keeping those stress levels done. I used to have to go to all my professor’s office hours, request tutors, or search for hours to find online help. With Chegg I have peace of mind knowing that when I go to do my homework I’m able to get the appropriate help I need..Version: 3.18.1

No answerHello’ I post 10 questions in the photo, no one answer them until now!!.Version: 3.24.3

DO NOT USE CHEGGStudents beware!!! CHEGG will send your information to your institution and you may be suspended / Expelled. It’s not worth the risk..Version: 3.35.0

Sharing an account? Really?Most people who use chegg aren’t dumb enough to share their account because they know they’ll get banned for it. I just got that message for the second time in 3 weeks and got banned for 48 hours after only using my account on two devices (my phone and laptop). I was told this could’ve been caused because I was not allowing cookies, which isn’t true, both devices have cookies enabled. This new system has caused nothing but trouble and for $15 a month I would expect a lot more out of this. If we are paying for questions and are limited to only 20 per month, when we get a wrong answer something needs to be done about that because it’s a waste of a question and in my 3 years of having this app I’ve never had a second person come to answer after the first one. Thankfully, the second employee I talked to today in customer service was helpful and got my account back but as of right now that’s about all the good I can say. Figure out a better way to realize who’s actually sharing accounts because whatever you’re doing right now is clearly not working and it’s costing people a lot of money. At this point it is a practically a scam by doing this to people (mostly already poor college students) and then charging them to subscribe again. I really hope to see a change in this before the new year. Until then, it will remain a 1 Star..Version: 3.32.0

Awful.Incorrect answers 80% of the time. Failed an assignment thanks to chegg, probably karma lol..Version: 4.23.0

Late response to the questionsVery late response to the questions..Version: 3.24.3

TrashThe recent update has made this site/app completely useless, it makes you pick only two devices to use the site on, which is ridiculous especially if you are trying to access the site on a computer in your school library. Then, after you have registered your two devices that Chegg claims they allow, it still will block you from accessing the site for no reason...none. Additionally, if you have the app installed on your phone you can only use the app, it will block you from using the website if you go to look up a question in you search engine (like google) on your phone even though the phone is a registered device. The app also has less answered questions than the internet version does, I tried using the app only to find out that the internet version has better answers, but I wasn’t allowed to remove the app and only use the internet, since i registered my phone while i still had the app installed the representatives told me I had to wait until the end of the month to switch devices...EVEN THOUGH IM THE ONE PAYING FOR THEIR SERVICES AND COULD PROVE MY IDENTITY. When I called the customer service line for assistance I was on hold for well over 15 minutes and when I finally was able to speak with someone they hung up on me after I expressed my frustration with their product. Overall, not a good update I was a huge fan of Chegg until this last semester which made me switch to course hero..Version: 3.35.0

No option to cancelI tried to cancel but there’s no cancel option on.Version: 3.17.1

DONT DOWNLOADDONT USE THIS APP I have to change my password every time I got to sign in, when I try to cancel my subscription it just takes me to my payment plan and doesn’t allow me to cancel. I will be having to contact my bank to cancel the subscription because this app is.Version: 4.23.0

SnitchDon’t use this it will snitch on you and get you in trouble. You might be kicked out of school.Version: 3.40.0

OMG Unsubscribed, Sill Charged for Years.Danger, Danger, I got Chegg before it was bought by another company or such. It was good until that happened, and then became for me bad Chegg practices. Purchased was an in-app subscription, which was not an in-app subscription. Changing platforms on my original set up not cool. I unsubscribed, still get billed. Tried to unsubscribe again, but can only find a pause subscription button. Unsubscribe is hidden so you can’t easily find it and so your card is going to be charged over and over again without a way to stop it because if they were being transparent, then I’d be able to find a big button to unsubscribe my subscription that works the time you select stop subscription. I feel so deceived. Each school dollar goes a long way, and to feel taken by bad Chegg practices is unforgivable. My personal opinion - stay away from this app because bad Chegg practices would have you subscribe to them directly instead of a safe customer experience called in-app Purchase through ITunes. And, wait until you hear the Developer’s response. Read it and was it not lame? They will say other, but I can’t tell. Tells you everything about bad Chegg billing practices..Version: 3.10.1

Incorrect answersMajority times the answers are incorrect.Version: 3.38.3

Need better options.Useful app but you are only allowed to ask 20 questions per billing period which is not helpful when you have more questions than that. Paying $23 CAD a month and won’t even give you the option to pay more for more questions..Version: 3.22.0

Too many bugsI honestly loved chegg, but since the beginning of this fall semester my relationship with the app and the company itself went straight up to the toilet bowl. Chegg was goos before introducing the manage my devices feature and swap where you can change and open the account on multiple devices. Now for some strange reasons every time i logging to see or post a question even if my device is already registered on my account a window comes up saying that “ i have reached the limit on my devices and I can’t see or post nothing” To fix these problems i called them and chat with them several times but their agents keep repeating the same story of trying to clear the cookies and everything. Even while doing that my problem isn’t fixed. Honestly if i knew that this app was going to give this headache I wouldn’t have spent 20 dollars on it, and this comment is coming from someone who praised the app for its value and build. You should go back to 2019 version this new features are immensely bugged. Please don’t buy the app you are going to waste 20 dollars for nothing.Version: 3.31.2

Chegg is going down hill.I used to be pleased with the service chegg provided. But there’s too many flaws to ignore now. Firstly, when I use chegg study and post a question they advertise the chegg study app. It says, “next time just snap a photo of your problem. No typing, no scanning, no explanation required.” Thats sounds great so I downloaded the app. Only problem is that more than half of the time, my questions get refunded because the solvers don’t want to answer questions where they can’t copy and paste the data from the problem. They always claim not enough information is provided. This is just false. All information is present. If I type exactly what was in the picture, they answer it. They just don’t like working off the photos. That problem hurts the service greatly. Secondly, I use a work computer and a home computer. With their 2 device limitation I cannot use the app anymore. Or one of the computers has got to go. I could see why they want to limit use, but they is actually just hurting paying customers. If they can fix these issues I would be happy to rate five stars and recommend. Currently I cannot..Version: 3.31.0

Took my moneyI paid for the study subscription though the App Store, but it does not let me login! I talked to customer service they provide little help saying my account doesn’t exist, and now i am unable to cancel my subscription…...Version: 4.12.0

Terrible app don’t waste your moneyTerrible. Doesn’t let me delete my account and has been charging me for months.Version: 3.36.0

Do not use this appThey continue to renew your subscription even if you remove your card details from your account.Version: 4.12.0

Just bad. Just very bad.If you didn’t know already, the terms and conditions clearly suggests it can share your IP, which can be used to identify you, even by your School. Half of the answers are wrong..Version: 4.18.0

The Changes Aren’t HelpfulI have been a member for years and I’ve loved the service. However, over the past few months they have changed how you can log into devices. If we were in a different digital age, I would say no big deal. However, in this day and age students have iPads, cellphones, laptops, desktops, etc. This obviously means there is multiple devices they may try to log into. Not all at once, but at any given time. Now I’m hearing my account is being deactivated because one day I attempted to log in with my iPad, another day with my work laptop and then my personal MacBook. When I have homework to do, I shouldn’t be limited on accessing a service I pay for when I need it and where. I’ve decided to use course hero now. Better answers when needed since half the time the Chegg answers I receive take forever to get and then they are wrong. Furthermore, I’m tired of their limitations and issues with log ins. I understand the need to limit other accessing my Chegg, but there should be some way they can tell the difference..Version: 3.32.0

ScamCanceled months ago but they will not stop charging my card..Version: 3.35.0

CheaterWoest app they are cheater donot by subscription after 1 day they cancelled my subscription and my money also not get back..Version: 4.16.0

Account suspension at first day of subscription!!!!!I like Chegg honestly, but this app make me feel like I am getting scam because my account have been suspended 3 times in a month from 3 different accounts, stated my account has been sharing, but I did not, who is stupid to do that. My first account I used about 25days and I got suspended, second just 4 days, and last one just overnight. The reason I keep subscribed because I like this app it’s help me a lot with homework, but it ridiculous when I contacted them for help about my account the first person was chat with, he/she stated could not help, I have to wait 48 hours for them to investigate, that was fine for me and then I subscribed new one “ my last account” it got suspended at the second day. So I contacted them again for help but this time the person I spoke with said my account can be hold for 14days, that is not make sene if my account will suspend for 14days why I need to pay that for!!. it is a scam for sure if they keep do that..Version: 4.23.0

Camera scanning feature just goneCamera scanning feature just disappeared? What is going on? It is useless without this feature....Version: 3.33.0

ReviewThe answers are replied very slow.Version: 4.0.3

Chegg studyMost of the answers provided are not correct or incomplete ..Version: 3.25.4

Answers sometimes helpful but horrible usabilityFirst off the answers are helpful but you still get charged for the question if it is answered incorrectly. For example, you post a question, it is answered within Cheggs timeline, but the answer is blatantly, obviously wrong and get downvoted. The question never actually gets answered correctly, Chegg never seems to look at those answers that are downvoted a lot, and the question is still charged toward your monthly limit. Why should we be charged when the answer is incorrect and Chegg is doing nothing to correct it? The site also locks you out if it thinks you are using it too much. For example, if you don’t use it between semesters then log on again for the new semester it will probably lock you out in the first week for abnormal usage. It also has a device limit so if you’re using your laptop, phone, and tablet you have to pick which ones will be part of the account and half the time switching the devices in the system doesn’t even work or it takes 2 or 3 times to do it. Chegg also gives all your info to your university. Chegg just doesn’t care about their clients at all. It’s all about the money for them..Version: 3.37.0

Stupid appStupid app. Ruined my life by giving wrong answers plus ..Version: 4.30.0

Highly DisappointedI started using Chegg a month ago and to be honest I am highly disappointed with their services. Firstly, it is so much difficult to upload questions or pictures of the questions on you website. Secondly, the tutors were giving me wrong answers half of the time. I have proof for this. They are just jeopardizing students career for money..Version: 3.8.1

Worst app scamDoesn’t let u cancel it and charges you every month and says it’s 11 pounds but is actually taking out 13 every month, doesn’t help at all just shows jiberish and random letters whenever you want an answer to a question, don’t waste ur time and money Wouldn’t even give this a one star.Version: 4.18.1

Absolutely waste of moneyThere is NO EASY WAY to cancel this subscription, the only way is through a live chat. Tricking people into staying in a subscription is illegal. Unbelievable unhelpful staff, and in general such a useless app. Don’t waste your money!.Version: 4.28.0

Falsely flagging me for device sharingI have been using Chegg for years but a couple months ago my account go flagged for device sharing. I used Chegg on my iPad and iPhone (2 devices) I was frustrated I would have to pay another $16 to make a new account but I did. On my new account I decided to only use Chegg on my phone in the app version. Today while using Chegg I got a notification pop up saying I was flagged for account sharing and lost access to the service. At this point I was ready to leave a bad review but whats even worse now is I cannot make a new account. I get an error message each time I try. I must admit I’m even more surprised that Chegg is refusing to take my money. But anyway pleas fix your false flagging situation. You guys took $32+ from me and I’m gonna have to spend another $16 to get another account assuming it even let’s me. It’s like my phone is black listed on Chegg. I followed all the instructions. I used 1 device, I used the app, nobody els has my account info (the account was pretty new since my last one got false flagged as well) I don’t know what to do. If I make another account it will probably also get false flagged so if you guys don’t have this figured out by spring semester I’m done with your service..Version: 4.28.0


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