Citizens Bank Mobile Banking App Support

What is Citizens Bank Mobile Banking? Description of Citizens Bank Mobile Banking 877 chars

Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device.

Manage Accounts

- See up-to-date balances and account activity
- Freeze and unfreeze debit cards

Deposit Checks

- Snap photos of your checks for easy deposit
- Get same-business day credit on deposits made by 10 pm ET

Transfer Money

- Make transfers between Citizens accounts and to non-Citizens accounts
- Send money securely with Zelle®

Pay Bills

- Manage all your bills in one place
- See payment history
- Add and pay any company

Plus, your finances are protected with the Citizens Bank Online Guarantee.®


DISCLOSURES:

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

©2023 Citizens Financial Group, Inc. All rights reserved.
Citizens is a brand name of Citizens Bank, N.A. Member FDIC

Citizens Bank Mobile Banking App User Reviews

What do you think about Citizens Bank Mobile Banking app? Ask the appsupports.co community a question about Citizens Bank Mobile Banking!

Citizens Bank Mobile Banking Pros

✓ ReviewI like citizens bank because they do there best to help people out. They finally added Direct Deposit 2 days earlier for there customers which is a Huge help to help prevent over draft fees. I think they shouldn’t charge overdraft fee to there seniors 70 and over customers. We do overdraft because we don’t have a weekly paycheck and many times we need money for emergencies that come our way no fault of our own. Like we need medicine that’s not covered by our insurance or someone passes on and we need to send flowers out of respect for that family’s loss. So I would like to see NO OVERDRAFT FEES FOR Seniors 70 and over who have account with them. Thank you for what you do for your customers NOW please help out your senior customer s at stop OVERDRAFT FEES FOR US. Thank you Carl Sposato..Cspos823Version: 12.6.0

✓ I don’t understand the 1 starsI’ve been banking with Citizens for ten years now. I’ve been using the mobile app for probably half of that time. I’ve had no issues with the app. I love being able to transfer my money from one account to another, I absolutely love the mobile deposit, I’ve never had an issue with logging in, and when I had a credit card I could make payments to it through the app. I also really like the feature where you can choose which accounts you want displayed on the app (you have to do this on the computer). It’s helped with my savings so much. I’ve had a couple issues with my address and I believe that recently they made it so you can update that info on the app..LoVermont802.0Version: 6.8

Citizens Bank Mobile Banking Cons

✗ Worst everCitizens bank as a whole is terrible. I have never had overdraft issues before until I switched to them. I called and spoke with a manger who told me that their app is not there to tell you your balance but just to help you balance your account ?? So you mean to tell me your app isn’t accurate and can’t tell me my available balance. Then proceeds to tell me they won’t waive the overdraft fee when my account was only overdrawn $7 and because of them. The problem is the debit card transaction which should be immediate or at least pend and hold the money doesn’t go through until 3 business days later and so when you check your account it will show a higher amount than wat u actually have available (manager also confirmed this). So when I check my account and show a certain amount available it really isn’t that amount. Manager told me I need to keep track of my transactions but I thought that was what the app and online backing was for I mean come on it’s 2019. No other bank have I had these issues with and I will be closing this account and changing banks. Very disappointed in this bank. As I told him if I intentionally overdrawn the account and knew I was putting it in negative I would be willing to pay the fee but because of your faulty debit card process the customers suffer. Good luck with this bank.Leesh 2Version: 8.1

✗ It’s Not ReliableCitizens bank is a great bank, but the app still needs development polish. There are errors, constantly, when trying to sign in. There are loading failures when using face recognition. You have to close the app completely and re-open a few times in order for the app to work correctly. Sometimes you have to wait a few hours until it works again. There have been multiple times where I needed to check my balance and the app just crashed on me. This isn’t usable. This is just an inconvenience. In order to check my balance I have to log in via browser which is the reason this app should be fixed; to make this process easier for me and other people who choose to use this bank as their bank. This hasn’t been new. I have been with Citizen’s Bank for over 2 years now. The app has always had these issues..Jangl78832Version: 9.0.0

Thanks for using Mobile Banking! We've been working hard making updates for you. - Easily redeem your credit card rewards right from the mobile app - Reviewing transactions is more convenient with enhanced filtering - Minor enhancements to login, ....