Citizens Bank Mobile Banking App Positive ReviewsCitizens Bank, N.A.

Citizens Bank Mobile Banking Positive Reviews

4.6
4.68893 star

Total 11 Positive Reviews

Citizens Bank Mobile Banking App User Positive Comments 2024

Citizens Bank Mobile Banking app received 11 positive comments and reviews by users. Can you share your positive thoughts about citizens bank mobile banking?

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Citizens Bank Mobile Banking for Positive User Reviews

Mostly good banking appI am a new customer to Citizens so this review is based on only using the app for a few days. There is a lot to like about the app. It looks nice and easy to use. But a few problems right off the bat. I’ve had a few instances of not being able to login — it just says account is inaccessible at this time and try again later. Also it doesn’t seem to automatically login with Face ID most of the time — I have to push the Face ID button. if I force close the app it works next time, but if the app had previously been open it shows the face ID unlock animation but just stays on the login screen. For whatever reason push notifications are “coming soon” which is extremely disappointing. Also they do not have home screen widgets like many banking apps do. My old bank has one that shows my current available balance..Version: 15.15.0

Great UpdatesI have never had an issue with the app and I have been using it for 3 years now. It has always served its purpose but other than that there was nothing special about it. But with the new updates, the app is much better. First it has the running balance after every transaction which is great. I can also temp my card if I lose it straight from the app. Before when I used to pay my citizens bank credit card it wouldn’t tell me the due date or have different options for the payment. But now it shows the due date and if give me the statement balance, current balance and minimum due. Also making a payment to other institutions is super easy as well. I love the app!.Version: 10.9.0

Love the App..I love this app many times you try to get on to different apps when you’re using them they always fail you this one has not failed me and I also figured out when there’s a problem getting on you download the app again because it’s really your security that they care about so everything is at your fingertips you’re able to get your account information send girls pay bills they send checks by way of your account for free it’s just a nice a very nice app is compatible to other people at other banks with Zell it’s beautiful.I also appreciate That you’re able to retrieve your statements you can do it by the year by the month by the day and it’s constantly being updated so what you see is what you see they notify you based on your alerts just a nice app. Amen.Version: 12.1.0

I don’t understand the 1 starsI’ve been banking with Citizens for ten years now. I’ve been using the mobile app for probably half of that time. I’ve had no issues with the app. I love being able to transfer my money from one account to another, I absolutely love the mobile deposit, I’ve never had an issue with logging in, and when I had a credit card I could make payments to it through the app. I also really like the feature where you can choose which accounts you want displayed on the app (you have to do this on the computer). It’s helped with my savings so much. I’ve had a couple issues with my address and I believe that recently they made it so you can update that info on the app..Version: 6.8

App needs RevampThe app has some great features but I would like to see some changes. One is to the Widget. I wish they could update it to be more aesthetically pleasing and not the plain white background. Maybe doing a style similar to the Apple Screen Time Widget with notification icons on the side to show any problems like an overdraft for example. I don’t know if the Apple Watch app is similar but I would suggest the same layout. Another would be the app layout itself. Instead of the menu drop-down, I would like to see a bottom menu with Accounts, Transfers, Pay Bills, Zelle, and Mobile deposit with their own buttons and the rest be incorporated into a settings/features button to clean it up. Last but not least, please add a dark mode. I know white and green are your theme colors but I think the app would look sick with green buttons/icons against a black background. Also, it’d be easier on the eyes. Thank you!.Version: 9.0.0

Great bank, ok AppGreat bank, but the app is ok. The app is easy to navigate but it can be difficult to track charges over the weekend and I would love some additional features that are similar to the Albert app. For example, it would be great if there was an easier way to search for charges by typing in the company’s name. Right now, you have to select a date range and then scroll through all the charges and the date range only allows 30 days at a time. I also wish there was a better way to divide your money into categories. This is what I really like about Albert. You can make sub account called vacation or car and put money into those accounts so it’s easier to see what you’re saving for. Just some suggestions!.Version: 15.16.0

Online App/MobileIt’s been over two weeks now and I am not able to login to the app. The message I get is that it is not available. I can understand updates but this is way to long. So much for convenience. I’ve had mortgages home equity lines of credit all of which have been paid in full and never missing 1 single payment and they would never waive any fees if my account became over drawn which on a few occasions has. Citizens is wrong in this regard in the amount it charges it’s customers fb or this. They have been proven to be wrong as they had to pay back customers. Also, My husband applied for a new mortgage to buy me out of my home and he was denied Citizens says he wasn’t going to live here. Figure that out. My husband !!! We went elsewhere and got a great VA mortgage. I’ve tried to set up a new app having issues again. May be time to move on..Version: 9.0.0

Whoever updated this app should be firedI see this app has recently been updated. Prior to the update transfers between accounts that I OWN were immediate. I just made a transfer today and I was told they were “working “ on it and the money will be available in 2 days. Is a turtle completing the transaction? Additionally, I have a business account which has a unique ID. Prior to the update I could use Face ID for the main account and manually log in for the other account. NOW if I log in for the secondary account it will erase Face ID for the primary account. What’s next? I will have to use Zelle to pay myself?? I see many other terrible reviews on this site but apparently the bank doesn’t care and doesn’t respond. I have been banking here for FORTY years since before it was even Citizens Bank. Citizens if you out there listening, fix this or you’ll lose my ( and many others) business for good..Version: 10.0.1

ReviewI like citizens bank because they do there best to help people out. They finally added Direct Deposit 2 days earlier for there customers which is a Huge help to help prevent over draft fees. I think they shouldn’t charge overdraft fee to there seniors 70 and over customers. We do overdraft because we don’t have a weekly paycheck and many times we need money for emergencies that come our way no fault of our own. Like we need medicine that’s not covered by our insurance or someone passes on and we need to send flowers out of respect for that family’s loss. So I would like to see NO OVERDRAFT FEES FOR Seniors 70 and over who have account with them. Thank you for what you do for your customers NOW please help out your senior customer s at stop OVERDRAFT FEES FOR US. Thank you Carl Sposato..Version: 12.6.0

My check doesn’t clear on the same day every monthI switched to Citizens 2 years ago, because people at work had Citizens, and their checks always cleared early. Then Citizens started a program, where you get paid two days faster. If that was the case I would get paid on Wednesday, but I don’t. Sometimes it’s there Thursday night, sometimes Friday morning, sometimes nothing until Monday. It’s hard when you live check to check. Also, my former bank didn’t charge me foreign ATM FEES. If I don’t use a Citizens ATM I pay the terminal fee, ($2.50-$6.00 depending where you are) and then Citizens slaps another $3.00 on top of that. It’s either a 10, or 25 minute drive to go to their ATM. I was gonna go to them for a VA HOME IMPROVEMENT LOAN, but I think I’m probably gonna close my account altogether, and go to Chime or something..Version: 15.3.0

Bring Back the Old AppAesthetically I find this ad to be very nice. What makes me crazy is the two layer authentication. I have that on my credit card which is fine because I might access it twice a month. However, I access my Citizens accounts three or four times a day. The two level authentication is way over the top. The widget that was on the old app is now gone. I used to find that to be very helpful. There were many times that I would make a charge on my debit card and it won’t show up for three or four days. That makes balancing my account so much more difficult. If you call customer service I have the phone errata hold for an incredibly long period of time. Why don’t they just hire Sabor people and give better customer service. When you do get through call about I generally always get support with a very thick accent. They were offense to them, they racks it is their accent, but if you can’t understand it what good is it. I’ve had to ask to be.Version: 10.7.0


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