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Fly Delta App Complaints & User Negative Comments 2023
Fly Delta app received 107 complaints, negative comments and reviews by users. Have you ever had a bad experience using Fly Delta? Can you share your negative thoughts about fly delta?
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Fly Delta for Negative User Reviews
✓ Poor service cold foodI travelled from South America home to Uk via USA by Delta I had poor service-rude air hostesses-cold food on 2 flights one with ice!& over full coffee which immediately split on me & burnt my thigh After 3 months of complaining I was told we cannot satisfy everyone in food!!!appalling!.Version: 4.12
✓ TerribleAwful. App is not fit for purpose. Causes so many issues with check in and asks for the same steps to be repeated multiple times..Version: 5.26
✓ So many bugs and error messagesI loved the app when I started flying with delta. But for 6 months now it’s been broken and useless and no one is trying to fix it. I love delta but this makes me want to switch to more user friendly airline..Version: 5.22
✓ Airport Maps are pretty useless!Trying to find your way around on the Airport Maps that are presented in this App is totally frustrating due to the very poor level of detail provided! You fly into Domestic and fly out of International Terminals but you try identifying them!! It’s a joke! Grrrrr!!!.Version: 4.12
✓ Now uselessI try to login but the app crashes immediately . I thought it might have been repaired through an update but almost a month later, Nothing 😑.Version: 5.22
✓ Horrible Terrible AwfulWhat a brutal app to use! Meaningless error messages, no advice on required format in some fields, had to re-enter the same information several times.Version: 5.22
✓ AppallingI have had to submit details 3 times, cannot seamlessly move to boarding passes, this happens every time I fly, a very poor app experience from my favourite international airline Buy ServiceNow!.Version: 5.21.1
✓ Normally goodThis is a review about the app not the airline - when it works, it’s a great app and i find it really useful! but recently i have not been able to get past logging in before it immediately crashes. reinstalling the app does nothing and i’m flying in a week so i’m hoping it resolves before then..Version: 5.22
✓ App persistently crashesApp crashes after several seconds of being open. Also a prompt for a survey every time I open it despite having specified my choice..Version: 5.22
✓ Delay delay cancel cancelUnfortunately mechanical issues tried to fix overnight got on next morning and still mechanical issues so day 2 and trying to figure out how to get home. I get things things happen but the unfortunate part was lack of staff to handle this. Couple hours on delta’s direct phones was a no go. A 4 hour 52 min wait to call customer service and was cut off after almost two hrs. Another 90 min on phone and then 2.5 hrs in line at gate. Luckily our travel agent was able to get us last four seats on delta’s afternoon flight but took her several hours and multiple supervisors approvals. Also told last night there are no hotels but if you can find one keep your receipt so you can submit it after you get home. Based on the level of service or I should say lack of I can see this being a nightmare. I will say the flight crew and gate agents were nice and great to deal with as it is not their fault but rather management’s lack of ability to shift their staff from the front desk to open gates to rebook people for the third time. There are still dozens in line to rebook 3 hours later and counting..Version: 5.17
✓ Rubbish AppThis app simply does not work. I have repeatedly tried logging in but it does not recognise my log in details. Then when I try to contact Delta to reset my log in details, it comes back with a message ‘Oops details are incorrect please try again’!!?? 😡.Version: 5.0.1
✓ GlitchyIt’s quite glitchy with inputting the data for your reservation. This is a key point for an airline app. Especially when inputting kanji characters for foreign names and addresses, this was a problem..Version: 4.6.1
✓ Build a new appThe app barely works. It updates with outdated information which is irrelevant to the customers..Version: 5.28
✓ App won’t stop crashingMy delta app keeps crashing within seconds of me opening the app. This has prevented me from checking in online for 3 flights so far. Hope y’all fix this :(.Version: 5.22
✓ Cancelled flight again and againMissed connection flight in ATL, resulting in not making it to destination (which was a funeral). Delta gave me a complimentary hotel stay for the night, however the voucher was for Orlando, FL. Again, I’m in Atlanta, GA. I was also given food vouchers, but only McDonald’s was open and closing at 3am. There were no flights back to MCO so they booked me on a flight to TPA. First class! I had to book a rental car to make it back to Orlando. After a couple of hours of trying to sleep on a chair at the gate, the flight was cancelled. Delta then rebooked me again for a flight to TPA (not my ideal destination, since I’d still have to drive home). This flight would not leave ATL, until 6pm. I decided to book another flight myself to MCO. While that is booked, I’m waiting in line at HERTZ to hopefully get a car (to which the counter person says, there are none available). At this point not only am I missing the funeral of a loved one, the joy of traveling is not longer there. I know everyone is trying their best. It is just a sad ordeal all around..Version: 5.20.2
✓ Trash!I am extremely disappointed by Delta and the Delta application (both this mobile app and the website.) Save yourself a lot of grief and do not book flights with Delta through this app! 6 weeks ago I booked flights for the Christmas holiday. Due to inclement weather I tried to change my flights (just 4 days before Christmas) but could not do so in the mobile app or website because of error messages. Delta customer support investigated and informed me that the flights had been refunded due to unauthorized payment. I never received any notification about refund or unauthorized payment, and the flights are STILL showing up under MyTrips in the app! Why would the flights show up if I am unable to take these flights??? The only options provided by support were to go to the airport to pay in CASH for a new flight or to book an entirely new trip. On top of this wretched experience, the Delta mobile app is unreliable. Services in the app frequently do not work and require navigating bizarrely arranged help articles or chatting with Delta support. Sometimes even just logging into the app is impossible..Version: 5.28
✓ Slow, uninformative, constantly upsellingThis app is not primarily focused on passengers. If it were, it would be easier to find the info passengers need or want, and there would be fewer intrusions trying to get us to spend more on frills. This upselling is especially annoying when it happens more than once for the same flight. Check-in should only be necessary once, rather than completing successfully only to show that you still need to check in. Gate numbers and boarding times should not be a closely guarded secret. Reminders would be helpful, and other airline apps do this easily, while this one doesn’t seem to do it at all. Lastly, the legacy software that processes passenger records makes stupid errors that are reflected both in the Delta app and in printed boarding passes. So when I book through an online aggregator I get to see my middle initial tacked on to the end of my first name (“ROBERTP”). I realize that Delta is probably still using legacy software dating in part from the 1960s, but this is ridiculous. It also earned me a brief lecture from a TSA agent in Atlanta, who assumed I had entered my name that way on purpose. None of this gives me a lot of confidence in how Delta does things behind the scenes..Version: 5.28
✓ DisappointedI am extremely disappointed with Delta. In an effort to appease customers with a Delta canceled flight Delta packed my flight to 100% capacity. At what point do you decide that customers expecting you to honor your policy that you voluntarily set in place deserve to not receive the benefits of that policy? Customer service is very poor. I called to speak with a representative and the message I received said I would speak with a representative in 58 minutes. Over 90 minutes and I am still on hold. I chose to stay on hold because the last time I chose for a representative to call me back in an allotted time I received a text 2 hours after the allotted time asking if I still needed assistance. I attempted to use the text message option in the Delta app and I was repeatedly sent the same information that I already had access to on the app. Also when I attempted to book a flight with the app the price of the specific flight I chose tripled in the less than 1 minute it took to click the required responses. The app often has the message that it is offline or can’t process my request. In speaking with other members of my family they have had the same experience with the app not being able to process. I have been a loyal customer to Delta since I began flying when my daughter’s family moved half way across the country. I would love to continue to use Delta. Please consider all the contents of this message. Thank you..Version: 5.8.1
✓ The User Interface Needs WorkI've used the app for two trips at this point and want to like it, but I really struggled with it in moments that are simply inexcusable. On the first trip the feature that switches between flights/boarding passes was completely nonobvious to me. Eventually I stumbled onto the drop down menu (which was docked at the top of the boarding pass view), but it took awhile. On my second trip the boarding pass view presented me with a warning regarding a flight delay and I couldn't get the flight drop down menu to work at all. The boarding pass view defaulted to showing me my second flight's boarding pass rather than the first (???) and there was nothing I could do about it. I managed to get through security without a boarding pass and got a paper pass printed at the gate. Later I noticed the delay warning on the boarding pass screen actually had a tiny 'x' in the top corner which was nearly invisible. When I tapped it the flight delay warning went away and the flight drop down menu suddenly started working. Once again, it was completely nonobvious to me what the problem was. It's really disappointing to experience such trouble over tiny things that can be so easily avoided. Better design/testing is needed..Version: 5.15.1
✓ FrustratingUnable to select seats for all flights.Version: 5.12
✓ Obnoxious desire to be ratedIs Delta so insecure about needing a review that I need to get a notification every 5 minutes until I do so? Ok well then here is the review... I am very unhappy about the pervasive self-serving attitude of Delta and many of its employees. This is especially true at ECP Florida beaches International Airport. My father died and my son and wife were unable to make the funeral service the next day in Minneapolis because Delta cancelled their flight due to “mechanical” problems. Do you think that there would be some empathy or compassion expressed by Delta representatives. When my wife tried to cancel the ticket because Delta said they had no way of getting there on time they said the only way they would refund the ticket would be if I provided a death certificate. Ok, they created the problem and then they want me to go through hoops so I can fulfill their bureaucratic requirement designed to hang onto those precious dollars. Greedy, cold, indifferent and uncaring. That is really messed up and shows how much Delta cares about you as a customer. Pathetic. My family did miss my Dad’s funeral... thanks for the great service and empathy Delta! Oh by the way the “bereavement” fares offered by Delta are actually higher priced than the daily fares offered by Expedia and others..Version: 4.18
✓ CrashesApp no longer works on iPhone, crashes on startup..Version: 5.22
✓ Can’t find up to date infoThis app is so slow to up date relevant information. Eg the gate # is not available till even after boarding the plane! 🙄 You’re better off asking people or relying on paper copies at the airport..Version: 5.25
✓ Not good with Int’l flightsDelta’s app is really poor for international flights. Especially if a marketing partner is also involved. There’s no way to check in online to retrieve an eBoarding pass, and at the airport, Delta will provide paper boarding passes (which don’t always work with the marketing partner at your connecting airport)..Version: 4.6
✓ Multiple and frequent delaysWorst flight ever. Do not use if you ever plan to get somewhere on time. I got moved to a flight which was 12 hours later as the connection wouldn’t work due to delays but my luggage got sent on the original flight and now this has gotten delayed too!! And zero help with accommodation/ refreshments/ clothing..Version: 4.18
✓ Worst App EverDont even bother. Just arrive a little earlier and check in with the kiosk or an agent. Complete waste of time. Garbage..Version: 5.24.2
✓ Delta’s App Failed UsOur flight was cancelled in advance but we were not notified. The App showed it “On-time” at several check ins on our trip from home to the airport. We left home at 12:40 and checked the flight status on the drive to parking, on the shuttle to the terminal, in the security line and after we got through security. At every instance the app was properly refreshed and re-loaded and we were told the flight was on time. It turns out the flight was cancelled at 12:47 shortly after we left home. Delta sent an email but did not send any in-app or text notifications. Their app also failed to show the cancellation at every stage. It’s sad that Delta is considered a good airline because it would be so simple to have their app display correct information. No compensation was offered and our flight was rebooked to today, which also got cancelled at the gate. Delta has so courtesy rebooked us on a one way flight to New York. Too bad our flight was to Tampa. Customer Service has been on hold for 3 hours. It started at 82 minutes and 3 hours later the hole is still 80 minutes. I wish I had some good feedback and know this happens to many others but a simple notification could have saved a lot of frustration. Fingers crossed we can go on our vacation and salvage the rest of the week after 2 days lost..Version: 5.18.1
✓ Useless garbage.Useless price of crap. 2 people to check in, the app processes the first person, and will not allow the second person to check in. Ever. Just keeps giving the option to re-check in the person who has already checked in (but without all the information previously input.... so why bother?) and has a boarding pass already. Really bloody helpful.....Version: 4.14
✓ Very DisappointingHardly anything works on this airline. Let’s start with the good stuff. You have excellent pilots. Smooth takeoff and landings very professional during the flight. Now the bad news. The staff at the counters are awful. They are rude, unhelpful, and dismissive. They obviously hate their jobs because everyone is treated like dirt. All three counter staff that I worked with were horrible. The website and app were equally bad. It doesn’t show my reservation or tickets. I couldn’t check in. I called customer service for help, but it took two calls and over two hours to resolve my problems. My flight had been cancelled and I was trying to get on another flight. Plus I got the wrong information on where to check in. I was first told to go to the Delta counter, but since I had a codeshare flight I couldn’t check in and the other airlines’ check in counter was on the other side of the airport. I had to walk a mile to get to the right place. Also I couldn’t get boarding passes for the multiple stops. At each airport, I had to wait in line repeatedly to get a boarding pass to the next stop. Finally every flight was delayed. Nothing was on time. You guys have your work cut out for you. This is the worst major airline I’ve been on..Version: 5.28
✓ Check in brokenCheckin and updating profile is broken..Version: 5.18.1
✓ Won’t process my credit card which is exceedingly inconvenientI continue to h.Version: 5.17
✓ Passport scanning needs fixingCouldn’t scan passports.Version: 5.28
✓ Stop putting feedback requests up when users are trying to fill in information.It’s stupid and annoying. If I’m checking in, I don’t need your app interrupting me for feedback. The irritation of it earns you a 1* review..Version: 4.11.1
✓ Delta screwed me and now won’t assist with compensationI’m sorry, but I have nowhere else to vent because customer service is unreachable with this airline that doesn’t care at all about their customers. I had a scheduled flight home from an airport, through delta, when the news comes in that there are multiple delays. Of course, delta refused to tell me what was going on, until beyond midnight when the flight was canceled. It was at this point that we were informed that the flight to the same area the night before was canceled, because of a issue with the lavatory, and it was not fixed by the time the rescheduled flight was scheduled, so they gave the other flight our plane, and attempted to fix the issue within the other plane. The fix they had in mind failed, and they knew hours before that the plane would never leave the ground. They waited until the doors were locked in the airport, circumventing the responsibility to book hotels. We were forced to sleep in the airport, which was truly miserable, and were able to fly a different airline the next day. I am now contacting them to receive a full refund, but it is nearly impossible to reach the department I need. There is no way in the world we will ever fly with this horrifying mess of an airline again..Version: 5.18.1
✓ UnreliableYou can’t rely on the flights offered on the app. They sell them to you, but weeks later they put you on flights at completely different times, or even days, and change direct flights to connecting ones. Anything you see on the app is subject to change at their whim..Version: 5.9
✓ DisappointedDear Delta Customer Service, You really let me down today. I booked a flight using the Delta App and when I went to pay, it did not give me my flight confirmation details to confirm the flight was accurate. When I got the email confirmation, it was for the wrong day. When I went back to change the flight (I called your customer support line IMMEDIATELY), the customer service representative charged me an additional 11,000 points to change the flight - and it was just booked moments ago. The representative told me the price was higher based on demand. I was online at the same time, trying to see this mysterious cost increase as there were dozens of flights at the same exact cost! And the same flight he booked me on, there was NO additional costs associated with my flight. I basically got completely ripped off by the app and your customer support representative. To top it all off, I decided to use my points because my flight was last minute to attend and conduct my brothers memorial service. In the future, I will fly Alaska Airlines. They treat their customers better. I’m so very disappointed in Delta. It’s a shame because Delta was always the beat airlines. Now, it feels more like American Airlines... and they are just horrible..Version: 5.2.2
✓ Latest app version update is a failThe latest update to the “today” tab is the opposite of an upgrade. It is now much more difficult to navigate. The ability to scroll through boarding pass segments has been great and very easy in prior versions. That has been replaced with several clicks needed for the same functionality that used to be a simple swipe. The boarding time and departure time do not show at the same time, instead it may show boarding time when you open the app the first time and departure time the next. Would be better if it could show both times. There also seems to be a bug in the version that causes the user to be logged out. Yesterday I was logged out while in line to drop my bag after opening the app, then again at security, again at the SkyClub, and again at boarding. What a pain to log back in each time (while wearing a mask). As a very loyal and frequent Delta customer, I want to love the app again. It has been great for quite some time now, but the early November 2021 update is a fail for me. Feels rushed and as if no customer feedback was requested. Hoping the upgrade is on the back end with functionality, but from the user standpoint this version needs some work. I’d love to give feedback from a user standpoint, please feel free to contact me..Version: 5.14
✓ Terrible web siteIt took me 2 hrs to check in web site didn’t work app was spotty, finally got app to work I hope. Hope the plane is maintained better the there software..Version: 5.18
✓ Can’t useCrashes every time I open it.Version: 5.22
✓ Imploding AirlineLet me start by saying that I am not one to complain. Something very drastic has to occur before I become irate. Delta has managed to bring that out. This review is in reference to I recent trip I made from West Palm Beach to Cleveland. (both going and coming). To Cleveland: 1st leg to Atlanta….unknown 1 hour delay, 2nd leg, no flight attendant. Another 1/2 hour delay. I’m sure we could have taken off without a peanut distributor aboard. Return trip: 1st leg….1 hour delay which made the connecting flight impossible. (This delay was texted to my phone 1 hour before I had to leave for the airport).American Airlines had a seat that could have gotten me to West Palm, but Delta could not access that information in their system. Now I’m stuck in Cleveland overnight with a new flight that leaves at 6 am. They gave me 3 options for hotel reservations. 2 of them had shuttles that ran to the airport from 8 am to 10 pm. 1 of them had NO airport shuttle. My flight leaves at SIX! I won’t get into what happened next, just know that Delta could care less about how their customers are inconvenienced. If I wanted to get home the next day, I would have booked it that way. Now I’m hoping my rebooked flight has no issues. As a side note, they issued me a $25 food voucher, that didn’t work. I was also on a Delta flight 3 months ago with the same flight crew issues. I wish you luck if you choose Delta for your next adventure. Trust me….it WILL BE an adventure..Version: 5.20
✓ How many times do I need to scroll countriesWorks if you are US, but try UK. I assume there are easier ways to collect this info.Version: 5.0.1
✓ Doesn’t handle dual citizensI’m a Canadian/US dual citizen living in Canada. The app can’t deal with me having two passports, almost never allows me to check in online. Very frustrating. I go through entering all the info and at the end I get an error “oops something went wrong” End up standing in line at the airport counter Please fix this.Version: 5.26
✓ Your faultUsually I’m super humbled and just glad to get home. But this time feels different. I felt like you treated us like trash…. And this time it was clearly your fault…! You cancelled my flight because you didn’t have a flight crew. You told us minutes before we were suppose to board. I called and you said you would call me back in an hour. I noticed other routes I probably could’ve taken to get to my destination, but you did not provide the proper amount of help physically or digitally in quality time. I know it’s difficult to control people’s emotions but I worked hard to stay humble. We finally got seat assignments on another flight for much later that day.. you degraded our seats to Delta Comfort. My question for you.. How can your systems decipher alternate routes much quicker and send info to us digitally so that we are not waiting in emotional lines with dissatisfied customers and stressed employees. Also.. I’m a Gold Medallion member. Although that feels like that doesn’t mean much these days… It would have been nice if you offered us passes to the lounge, at least. I would’ve paid for them, but you don’t offer that anymore as well. I feel I’m owed more than just the balance difference between my original first class ticket to Comfort +….Version: 5.13
✓ “Cancelled flight”We booked our flights over a months ago and got bumped to a later non-direct flight. Our journey dosent end at our flight destination. We still have a 6.5 hour drive home after landing which is why we booked the earlier flight! How on earth can you cancel or bump people when you have confirmed purchased seats!!!! Furious!.Version: 5.20.2
✓ Checkin AdventureLong and drawn out checkin..Version: 5.24.2
✓ Worst App EverExtremely glitchy. Does not save. Horrible platform..Version: 5.18.1
✓ Change of flight timesAfter several lights changes since the time I originally booked, my international layover went from 1 hour and 45 minutes to only 40 minutes. A 45 minute layover for an international connection is not enough time, especially as I am flying with a family of five, this forced asked to switch flights. In doing so, I lost the upgraded seats I initially used points for. This would not have been a big deal, but it is highly disappointing that delta would not reimburse you for the points lost due to a change on their end. This policy really needs changed. In addition, the four hour plus waiting to talk to a representative force me to try to utilize the chat function. Even though I know I was able to speak to somebody relatively quickly, I made it all the way to having new flights but the person I was talking to left the chat. Waited a while and then the screen turned out causing me to start over. OK I thought, disappointing but just a fluke, but what do you know it happened again. The second time, I am mediately typed “representative“ and then we can immediately going through the process with a third agent. At least this time all the previous chat information was still up for her to review instead of starting back from scratch. The system need some bugs worked out, it’s also very hard to read on an iPhone..Version: 5.19
✓ Garbage appI could not log in and checkin, had to do it as a guest..Version: 5.18
✓ Somewhat functionalIt tells you all your flight info just fine, but when flying international and trying to check in to your flight with the app, it requests documents as if you’re flying to the country you’re already in. It’s stupid..Version: 5.20.2
✓ Flight changedWe have had our flights to and from our destination twice with one time changing airports on us. Since we used mileage, a free certificates and gift certificates 4months before our trip we call customer service to help us book. Our experience at that time was excellent. We were accompanied for all of our requests including booking our seats. Two months later our flight times were changed which resulted in loosing our assigned seats and not being able to add seats without paying extra for 2 people for a total of 6 flights. That said we were given the run around by CS that they could not do anything until we checked in. So come to find out we could not request any change in seats until we were at the gate. We are of retirement age and my husband is disabled so it is best for us to sit together. The last change was not only the time change but airport change. After calling CS 5 times 2 days prior to our return to let them know the airport change was inappropriate I was told someone would get back to me multiple times however no one ever called me back. CS did say it was Deltas mistake and they would get back to us. No one got back to us however we received an email the morning of check in showing our original airport. Now we will have to try to again get seats together for our 2 legs of our return trip at the gate. The hassle and anxiety of our first trip since COVID-19 has not been enjoyable. Shame on you Delta!.Version: 5.10
✓ App crashingApp crashes after logging in with latest version of app… needs fixing asap..Version: 5.22
✓ Poor inflight service, delays and 3-5 hr waits to contact a customer service repOur last flt from anchorage to Chattanooga was a disaster. Have been flying delta for years and have 90+% of the time had a great exp. 1 flt from anchorage to seatle was good 2 flt from seatle to Atlanta - 5 hrs, comfort plus, was never offered a snack or food to purchase 3 flt from Atlanta to Chattanooga - the wheels came off. Multiple delays with flt. Ultimately was told pilot would be available at 1:45AM - 3+ hrs from original flt. Ultimately we were instructed to go to delta customer service. They were helpful and was given a voucher for a room at Marriott courtyard and breakfast. Boarded after midnight on a shuttle bus with 50 new friends. Upon arrival, the Marriott front desk was not aware we were coming and DID NOT honor the delta voucher. We pd, went to bed and out the day behind us. Got up at 3 am for our first flt and the day ended at 2 am. A long day. To date we ha e not been able to speak with a service rep - 3-5+ hr waits. Still don’t know if our hotel expense will be covered since Marriott didn’t honor the delta room voucher. We fly delta again tomorrow. We sincerely hope we have a better experience. We have been silver medallion members for years. I hope to hear from someone- soon..Version: 5.11
✓ Online check in was awfulUr app could not find me after entering info several times. Very frustrating!.Version: 5.25
✓ Many missing optionsOne of the many missing options is the opportunity to volunteer when a flight is overbooked. I just checked in for an overbooked flight and was never directed to the volunteer screen. If I had used the airport kiosk, I could have volunteered. True, volunteering does not guarantee being chosen, but at least I would have had the opportunity to try. I’ve had this same problem when the app has automatically checked me in and never allowed me the option of volunteering for overbooked flights. I am seriously considering deleting this app. Today: After neither the app nor the website would not let me volunteer, I checked in for this morning’s flight at the airport kiosk and easily accessed the volunteer screen. Unfortunately, I figured that I did not need the paper boarding pass because it would be on my phone. This app made me check in again to view the boarding passes and, once again, did not provide the volunteer screen. Fortunately, the gate agent was extremely helpful and added my name to the list at the price I wanted. The big problem is that if two people volunteer at the same price, one of the deciding factors is who volunteered first. It would be wonderful if the app let me volunteer when I check in 24 hours in advance then let me check the status whenever I want to see if the list has begun and add my name — if there was no list yet at check in..Version: 4.13
✓ Looks nice but no cigar ...needs work just yetI downloaded this today and I notice some flaws already (some of which are actually more on the backend of theor website I believe) 1) Connecting flights: If say I have a trip from Sydney Australia to Atlanta , there is landfall and a change of aircraft in LAX. So you get to LAX and you may well be scratching your head wondering about your connection. needs to show all connections to the destination even if it is the same flight number. In This case DL16 is a broken trip as is DL17 on the return...connections are NOT shown. 2) Seat Assignments: only shows you one of the two in this example and no map that I can see. 3) Phone number: Looks not to allow a '+' for users to denote an overseas phone number Hey I could be wrong and all of this is accessible, just saying that if it is I can't find it..which then becomes a navigability issue. Sure looks pretty, just needs the functionality to back that up. For now I'll stick to the website until someone gets this thing working as it should. I hope this is all sorted before Xmas when I travel..Version: 0
✓ Very clunky appVery unreliable app for logging in even with all information definitely correct. Doesn’t even use standard Apple protocols such as capitalising first letters of names & can’t use auto fill. Feels like something from the 1990s. Sub standard airline in general..Version: 5.25
✓ ClunkyKept crashing and probably the worst check in, very buggy sometimes no options to progress, same on the website..Version: 5.18
✓ Insurance Integration NEEDS IMPROVEMENTI being the smart, responsible, fully self-aware individual I am pre-purchased flight insurance (I always will because I know me). However, the insane run around I’m receiving right now is out of this world. (Great thing I find runs relaxing.) It would be a great stride in your overall end user experience if insurance claims could be integrated into the app. Let’s be honest, with programming being where it is these days this is completely possible. I’ve already designed the flow in my mind and would be happy to have a chat with you on how to roll this out or I can leave this as a gift to you to do with it what you will. For right now: 1) I’ve been given the wrong information by the third party (2) customer service phone attendant and only now after (3) several calls have been informed after I leveraged my temper to inspire the lazy attendant to get out of autopilot and double check her information (4) that the insurance company isn’t open until Monday. What is this? 1950? I don’t even need to speak to an agent if I have a car wreck and this is by far less dramatic well until I left my review but now this is officially a situation. Fix it in Jesus name!.Version: 5.12
✓ Review of Delta AppMy original flight 3/9 was canceled from JAX to RIC via LGA and Delta rescheduled me on another flight via JFK. Then my departure from JAX to JFK was delayed so much so that my arrival into RIC was being further pushed back. I was given the option to change my flight at no cost which I opted to do but I was not able to see what seats were available. I thought at some point I would be given the option to see available seats prior to finalizing the change but that never occurred. After accepting the change I found I didn’t have a seat assignment on the departure and I was assigned a middle seat (which I despise) on the connection. A passenger should be given the option to see what seats are available before making a change. I can assure you had I known prior to accepting the change that I would have to wait to be assigned a seat at the airport and that I would only have a middle seat on the connection I would not have changed from the rescheduled flight. Then to add insult to injury I used points to sit in Delta comfort from JAX to LGA because of the length of the flight. I no longer want to use points on either leg of the flights via ATL and I sincerely hope my points will be deposited back into my account. I had aisle seats (which I prefer) on both my original flights and I’m very disappointed I don’t have them on either flight tomorrow. I apologize for such a lengthy message; I didn’t expect to have to deal with flight changes that would disrupt my trip..Version: 5.17
✓ Re-inputting passport informationGood app, with the exception of having to repeatedly input already saved data - passport information and name....Version: 4.16.1
✓ Apps great but airline isn't the best!Love the app great functions works well. Airline changed our seats without telling us and tried to make us pay for the seat. We are a family of 6 and have 2 rows with 3 seats. They move my little sister right down the back of the plane then moved us back to the centre row with out all of us. We had all the seats together. NOT HAPPY DELTA!!.Version: 1.7.1
✓ Ruined my luggage!Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry..Version: 5.3.1
✓ How come it’s so hard to get a seat? More miserable than any other airlineWhy does.Version: 5.17
✓ Awful login, terrible flight detailsAs a returning customer, it took a good ten minutes to log in, including numerous delays in getting passwords sent out. When in the app you are frequently redirected out to the delta website requiring another login. I have an alert in the app that says my flight has changed but clicking the link takes me to a page that on the first attempt takes me to the delta homepage and a second attempt takes me to a page that says they cannot find my flight details (despite showing them the page before inside the app). A terribly disjointed and visually unappealing app.Version: 5.20.2
✓ App ease tu useApp could be much better user friendly wise.Version: 5.21.1
✓ App and website are worthlessI was notified our by email our flights had changed. I’ve had this happen before, and usually the change isn’t significant. This change had us arriving at our destination 2 1/2 hours later, and was too late. I tried everything to change the flight online, and on the app with no success. What was more frustrating is with “My Trips,” it gave the original flight information instead of the updated itinerary. I called the reservation line, and was on hold for FOUR hours before giving up. We are going to a family wedding, so I wrote a complaint/comment because I’m worried about not being able to change our flights. I got an email from Delta saying it could take up to two weeks for them to contact me about my complaint! I called again, and when the prompt asked if I was calling about my complaint, I finally got someone to help me. So if you need help, writing a comment/complaint is more effective than the website or app even if the link to update your trip was sent in the email from Delta..Version: 5.8.1
✓ Poor Quality App links with email check inI have 3 airline apps. This is by far the most underperforming app. Nothing appears to be hyper linked between app, check in links on email notifications and check in - links between all 3 do not appear to be linked. I checked in via email - after x4 attempts using my confirmation no. in the correct series and case it wouldn’t recognise despite having the hyperlink in my booking / flight confirmation email. I went to an original purchase confirmation no. and my check in was finally accepted using a different confirmation no. I conpleted check in but it would not add to my apple wallett - double checked my apple wallet - all good there. I downloaded the fly delta app to get my QR code to print off tickets at kiosk - a debarkle! check in wasn’t recognised started the while check in process again using the original and latest confirmation no. - none worked. Guess what? I scanned my passport at the airport kiosk, all my details came up, printed my tickets, and checked in. Easy. If Delta are goung to use a digital self service somution, all links between apps, pages and back end engines need to work - it just unwound all the good lead up you were creating via your notifications..Version: 5.27
✓ Log onI could not log into an account I just opened. User name and pw correct but it would not let me log on and now I can’t get the Miles.Version: 5.25
✓ TSA pre check doesn’t workI have tsa pre clearance through nexus. The board passes won’t show up on my boarding passes. This app is more of an inconvenience than anything. They’re supposed to be travel experts. Disappointing.Version: 5.20.2
✓ Paid twice for flightOn top of wait times being astronomical to ever speak to any representative and get any help, having made a change to our flight months in advance the app was confused/ whoever originally helped me change the flight messed things up. I showed up the day my flight was scheduled for (originally scheduled for the day prior - but rescheduled months in advanced for the day after - after they changed our flight time with no notice other than an email I spoke to a representative who got us on a flight for a different time. The app confirmed this change was made and consistently told me the change was made, upon arriving at the airport it was chaos in their check bag line while for 20 min they only had one woman checking bags and about 50 people waiting in line. I finally made my way to check my bag and was told my flight was the day prior, I asked the woman checking my bag multiple times to look at the app that my flight was no doubt scheduled for the current day and she continued to not acknowledge this and just told me I could purchase tickets for a new flight on the spot. 300$ later and I got to get on a flight that I had already paid for as she continued to refuse to acknowledge the FACT that my flight was scheduled on the app for the day I arrived. Bogus, malarkey - I am infuriated.Version: 5.9
✓ Keeps crashing.It’s been working fine up to yesterday. Keeps closing. I’ve been deleting and reinstalling with no change..Version: 5.22
✓ Poor integration of arrive can uploadsPoor I tentation of arrive can uploads Took me forever to check in.Version: 5.25
✓ Check- in faculty is very poorFirst time with delta and the flights were ok however using the app to check-in was useless... out of 8 tickets the app only let me check- in 3....Version: 4.20
✓ Bad Desing1. Why should I have to enter my confirmation number to find a flight when I’m logged in? 2. « Modify Flights » option popping an error each time. Have to call delta and wait for 37 mins while enduring crappy compressed music. Please add an option to silence the music pleaaase. Hire proper graduated developers and project owners...Version: 5.28
✓ UnusableCrashes on app open 100% of time lol.Version: 5.24
✓ Do NOT fly DeltaI am so beyond upset and frustrated with Delta Airlines. I bought a round trip flight back to Oregon for thanksgiving, already paying over $300 to get home for the holidays. Unexpectedly, on Tuesday before Thanksgiving my uncle passed away. I took the first one way flight I could find to get home to my family. I was unaware that because I missed the first flight, my return flight was cancelled as well EVEN THOUGH I HAD ALREADY PAID FOR IT, i did not receive anything via email or phone stating that my flight home was cancelled. I spoke to 6 different people who had absolutely no empathy. Even after providing the funeral home information, one representative stated that my story had changed.. she stated that I mentioned in the first call that it was my father passed away, which I NEVER said (check the recording.) I was in tears trying to get on a flight that I HAD ALREADY PAID FOR and spoke with 6 horrible, rude representatives all lacking empathy. I will be sure to NEVER fly delta again after this horrible and emotionally draining experience and I will tell everyone I know, including my company with over 30,000 employees to never fly Delta again. I am absolutely horrified that this is the way you treat your customers..Version: 5.1
✓ Delay out of DTWDelayed with little information - just every 30 minutes another delay. Very disappointing..Version: 5.27
✓ Very flawed verification process for Int’l flightMy 15 yr old is fully vaccinated but no booster. Not required for travel to Spain. Delta FlyReady declined her anyway. I submitted various documents of proof. Still no approval. So just to be safe, she took a Covid test at urgent care that came back negative - clearly stated on the confirmation form. Delta FlyReady declined her and notes that her test was positive. What?!?! I resubmitted and underlined the negative result and just kept getting the message to see the agent at the gate. I called support but they couldn’t assist. I went to the airport the night before our trip and they couldn’t help me because this is outsourced and they didn’t have access. And it was more than 6 hours before the flight so they couldn’t check us in and clear it until the next day. What a stressful situation and a waste of my time and the delta agents to have to verify this instead of helping other customers trying to check in with real issues. Delta…find another company to outsource this to and make sure they get it right and have a way for customers to contact someone instead of stressing before a flight that is already stressful..Version: 5.21.1
✓ Awful partnership between delta and aero MexicoI’m a loyal and long time delta customer. I’ve had my normal travel issue throughout the years (weather, flight cancellation etc.). Yet the past week with delta has been the worst of my tenure. First the app is not working properly when I tried to check in via my phone on my outbound flight it tried to charge me $180 for my free luggage. Then upon arriving at the airport we ran into a similar problem. Fortunately the ticket agent was experienced and resolved the issue with limited amount of wasted time. Now on my return, I had a schedule change and I tried to change my flight via my phone and Aero Mexico and Delta to not talk to each other at all. Both had conflicting information and would refuse to sync with each other. So I tried another avenue, I called delta directly and the agent said they changed my flight as desired and I was all good to go. Upon arriving at the aero Mexico ticketing counter they were only able to find my origami ticket and they helped me get to the bottom of the problem as my flight left without me. Next I call delta back again and they tell me the confirmation of the flight change from delta to aero Mexico new went through and this I was suppose to confirm online which doesn’t work. So morale of the story the very bad partnership between Aero Mexico and delta cost me 24 hrs time, $275 in expenses (hotel, cabs, duplicate Covid test). And most like it will cost delta a loyal customer..Version: 5.19
✓ Delta StinksMy daughter and her 3 year old and 8 month old sons just flew Delta from HELENA MT to ATLANTA GA. Her flight left Helena and was was rerouted to IDAHO FALLS ID due to engine problems. No problem there- this happens. The problem was once there my daughter’s seats were given to another passenger- again this happens but her luggage, including her car seats were on the plane she was supposed to be on. I would have driven from MT to ID to pick them up but without car seats it was impossible. My daughter tried to tell two attendants she was supposed to be on that flight and they rudely told her she was wrong. Later they saw that she was in fact supposed to be on the flight that left without her. She was stranded in the airport with two little ones for HOURS before being bused, with rental car seats, to SALT LAKE CITY where she was put up in a hotel for a couple hours before her early flight to ATLANTA. Her reason for flying to ATLANTA was for her grandmother’s funeral which she missed and just barely made the graveside service. I will NEVER fly Delta again and will tell EVERYONE I known to do the same. This isn’t the first time we’ve had problems with Delta but this will surely be the last!! How in the world do you not check the log and why was her luggage and car seats on the flight without her. Sounds like a big security breech to me! Delta stinks!!!!.Version: 5.1
✓ Worst airline app everHorrible.Version: 5.25
✓ App crashes immediately after loginThe app immediately crashes on login (15.6). Guest mode is fine but upon logging in, there is a survey Prompt and crash..Version: 5.22
✓ App needs fixingThe app would not let me check in online. Please fix this feature. Other than that it is a decent app..Version: 5.16
✓ FrustratedI arrived early for my flight. Sat on plane for 1/2 hr in the heat until told flight canceled. 1.5 hrs in line told no more hotels available. Finally got to counter almost 4 hrs in line to be told no flights available. Finally organized a flight but travelling all over country to finally get to San Antonio. Not enough communication! Not enough staff when canceling 3 flights @ the same time! I’m stuck in an airport for the day and you give me 3 food vouchers & a $100 trip voucher. Rather had a better flight! Cameron Whittle.Version: 5.20
✓ Some good, some notOverall a decent app. The connection to wifi is a bit confusing and unintuitive. Feels like u accidentally find ur way every time depending on the plane and flight. Second, the contact us section is a. It if a disaster. One link leads u to text which creates undeliverable text. Crappy experience. Their mileage calculations are impossible to figure out. The app designers don’t know how to convey it so they describe things generally. The mileage wonks have created so many hidden levers to devalue ur ability to earn and spend. We’d to reduce the levers, complexities. And stop devaluing the members mileage. Last there should be an easy way to search for trips using dollars or miles from a airport with no specific destination but only based on price. Opinion is / remains it’s cute and useful for quick use but for deep searches it is not robust. Corners have been cut for the sake of an MVP product but needs to improve if they want to people to really use it. Searches need to offer and locate best deals using miles or dollars from single destination. Search results need better and more information sortable. Improve and add ways to spend mikes that don’t feel simply like an accommodation add-on. Rental cars and hotels are prices horribly stop devaluing miles so quickly. The credit card spend to achieve loyalty is pretty stupendous. Seems Delta would want more in the loyalty programs as it means return customers..Version: 5.16
✓ KidsSad that they dont access to check-in the kids unvaccinated. Because of that, we will have to wait to see someone instead of using the machine directly. It took me so long to fill out all the documents for me, my husband and and for kids….but for what??? Disappointing..Version: 5.21.1
✓ Absolutely horrible.. currently waiting nearly 24 hours after delta cancelled flightAbsolutely horrible experience. Not with the app but with Delta as a whole. We flew from MSP to SEA and landed around noon with a connecting flight to Hawaii at 3:45pm. The flight kept getting delayed an hour at a time until around 8 they announced that we could start boarding. Everyone was on the plane and ready to go when around 9, the caption announced that due to weather, and an employee running over the fuel hose, that the flight was going to be cancelled… he told us that there was a booth that would be assisting everyone with finding hotels and rebooking flights. Well, we stood in line for over an hour when they announced that they were closing the help booth at 11pm. Mind you, half of the people on the flight were still in line and not offered any assistance in the slightest. We were just left on our own to find our own sleeping accommodations. They also announced that the help booth would reopen at 4am. The employees at the help desk didn’t show up until 4:15 and 4:20am, and it is currently 6am and we are barely half way through the line. This is absolutely ridiculous and after this horrible experience, I will never fly delta again if they do not make this right. I will post updates when we get through this madness...Version: 5.15.1
✓ Is this truly the best you can do?There does not seem to be one single picture of this app that works consistently. It often does not update departure gates until the plane has already arrived at its destination. Today when Delta stranded me in Atlanta for 12 hours the app has not updated my bag location from when it went onto my first flight seven hours ago. When I tried to contact Delta using the app I am told repeatedly that the automated attendant does not understand or can’t meet that need or would I try again later. Delta used to be a good airline but honestly this is just a complete disaster. My experience today with the airline is no better..Version: 5.17
✓ Great, except passport scanning feature.After the first person’s passport was scanned the camera feature for the other passengers was flipped upside down and at a 90 degree which made it impossible to scan the images. Therefore even though boarding passes were issued we still had to line up at ticket agent. Fix the bug and you may get more stars.Version: 5.28
✓ Review. And not GOODSo I flew in February of 2022 missed plane and they lost my luggage I went to airport several times and they kept saying it wasn’t there a friend was meeting me he checked lost luggage and there it was. Not a good experience then had to have Covid test put info in and it didn’t take phone people not any help just said go to airport early So January 2023 missed flight due stewardess said pick up your luggage head to gate. Well luggage didn’t come after 40 minutes I asked delta employee he came back said it would be shortly. I said I was worried about missing connection About 15 minutes later I said I am going to miss my flight. I don’t think I can make it he said go ahead and go to flight we will get your luggage sent. So why didn’t he say that like in the first place. Why are the stewardesses say pick up your luggage when they had said their were several different cities that would be close they should have told those flight just get your connecting flight also we had to go out and go back in through security check cause no one was there to say that I am totally unhappy with delta is an understatement. Get your ducks In order.Version: 5.28
✓ Middle seat at the back😳The trouble with delta is that the ceo has never flown across the Atlantic, in a middle seat at the back of the plane. Neither has anyone from delta, sat in the middle of two 20 stone humans! I unfortunately have and compounded by the fact that you have as much room as an elephant in a matchbox, gives me the right to give delta the least marks possible! I have flown for years with delta and my kids live in the usa. However, I’m getting tired of the packed planes and the poor service so I’m looking at taking my business somewhere else. I have not tried other carriers for years so probably they will be the same but worth a go! Me and my silver status will just walk off in to a new British airways adventure!.Version: 4.17.1
✓ UselessCrashes every time I log in.Version: 5.22
✓ Crashes as soon as I log inAfter logging in the app immediately closes. Have tried reinstalling but it’s just the same. Useless..Version: 5.22
✓ Not as good as it used to beOverall the app is pretty good but there's a few annoyances I have with it compared to other airlines' apps. My primary use for the app is for showing a boarding pass and for flight updates. I'm hoping they can address these issues. During the boarding process they could really use more push notifications. I had a flight board early and I had no idea until I happened to load the app and see that it says that it was boarding early. IIRC they used to do way more such as when your boarding group was called. Alaska's app will send push notifications for these kinds of events. They also need to fix the swipe gestures when you view your boarding pass. I had a flight with a layover and there was another ticket for my kid--so swiping will toggle between the legs of your trip or the tickets for the legs based on where you swipe. It's really easy to do the wrong swipe gestures and view the wrong leg of your trip. Tried to get into the wrong seat because of this. IMO tabs would be a way to organize this that makes it harder to get into the wrong view based on an incorrectly placed swipe..Version: 5.11
✓ Rip off faresHave a credit from 3 day delayed flight, tried to use but fares to where I’m going is 1100.00 return ticket a bloody joke, because if I go to google flights I can get same flight for 540.00. They give u credit, but raise price of fare to where not worth using. Thanks for delaying my previous flight, and now making me pay more to use credit. What a joke of a airline..Version: 5.12
✓ Terrible waste on my timeSpent hours of my time trying to check-in ..Version: 5.16
✓ Keep reinstalling itselfI wanted to do a checkup for one flight, and now every time I delete the app it keeps reinstalling itself. It’s really Frustrating.Version: 5.18.1
✓ Worse Travel Experience EverTwo cancellations (without excuse) and a further delay (again without excuse) and we are finally due to depart 3 days, 2.5 hours late into a 10 day trip from Australia to the US. You can appreciate how let down we feel. I don’t understand how it is not reckoned to be criminal conduct. I only gave one star because I couldn’t give zero.Version: 5.25
✓ Profile updateJust loaded the app and tried to add phone number to my profile. It needs seven digits but my UK cellphone number is only six digits. How can I get the right number in?.Version: 5.2.2
✓ Stressful check inThe standby policy is excessive, puts the passengers on the standby list immediately after the check in opens, even with over 40 seats available. Definitely not the industry standard, trying to squeeze extra fees for seats selection. Very stressful, flying again..Version: 5.22
✓ ComplaintOn my flight here, I was ordered to check in my carry on where I had all my medication, laptop, phone, and really needed stuff. Even though I explained to the flight attendant that I was coming for my surgery and that I needed all the things that I had in the carry on. Very rude, she said it was not her problem. It was mine. Why? I was complying with one carry on that the airline allowed. She forced me to take EVERYTHING from my carry one. All my medication spilled on the floor. I has to spend 15 m picking everything up. I had to BEG her to give me a bag to put everything. And unwillingly she did. Awful customer service, awful treatment, awful experience. I hope I do not have the same experience on milt flight back..Version: 5.27
✓ Worst appVery inefficient when trying to change an existing reservation. There are 2 ‘go back’ arrows you press the wrong one, you have to start your whole. So if you click on the flight you potentially may change to, it will calculate the change fee and price difference, and new total. If you want to compare a price with a different Day, you have to start the search all over again. It just doesn’t make sense. People these day need to be able to make changes themselves and see their options. This app makes it very difficult to do that. Then if you call the phone center. They are even more useless. It seems their computers are really old, and their price quotes are always like $3000 more than the prices I found. Their computers automatically just pick the most expensive flight to quote to customers. Then if you tell them about the flight you found. It takes them like 30 minutes to be able to pull it up themselves. It is infuriating. I am happy that eventually Delta wants to phase out all of the customer service people and replace them with an AI program. So, I suppose it doesn’t make sense for them to update them computer programs they are working with..Version: 4.13
✓ Poor designVersion 5.1 has a terrible color scheme. On one hand, the home screen has a new darker high contrast purple background, but the bottom half of the window as well as all the other window tabs are blaring white and low contrast! Does delta not have the resources to hire a graphics designer? Then, when starting the booking process, the sort function opens a picker control that has all the options (price, duration, etc) rendered in white on white, making it practically impossible to see the choices. Finally, if using the sort function, it actually executed a new query on the server for every option, which is mind numbing slow! Why could you not just re-sort the existing shown flights on the client side!!! Likewise, switching between prices shown in cash, Miles or miles+cash, also executes a new server query. This is sloppy work! You should run just one query that downloads a compete set of information, this will speed up the client app’s performance exponentially! The website is much better, not to mention feature full. I understand that Delta is not a software company, and so it may not have the in-house expertise of one, but these design problems are too egregious to go unnoticed! With millions of active daily users, including your own staff, how could all this have slipped by! Are your testers actually even using the app? If not, they should be..Version: 5.1
✓ How many times do I have to answer the same question?Delta, your App is wasting my time. I fly every week, and I am a million miler, but your app does not know me from Adam, nor does your website with the required COVID info. Not cool!.Version: 5.22
✓ Lost iPad Delta is stupidI left my iPad on a flight and can track it to an exact position, yet there is no way to contact Delta to get it back. A simple call is all it should take but due to Delta being totally stupid on their lost and found department I cannot get it back. Absolute failure by Delta in this area and policy..Version: 5.28
✓ ChangesOnce any leg of a trip has been changed the app and just delta altogether won’t allow you to go back and change the other legs or the same leg again. It shows an error message leaving me having to go another route to change it. I just had a flight that the time was changed to I had to to back and exchange to one that worked which left me with one that wasn’t great but the cheapest price but I wanted to be able to go back once a day if possible to see if the price on a perfectly fine flight would be close to my original price. I have no way to physically see it I just have ti contact delta and have them do it for me. So not only does delta need to fix that, they need to come up with a way to only pay the upgrade price for a new flight of the price the flight options were on the day of purchase and not the higher new price after the original flight was changed or removed completely. If the flights fare rules allow for change there’s 0 reason why you shouldn’t be able to do it yourself and take time to contact delta UNLESS that’s the rules and it’s stated before purchasing..Version: 5.21.1
✓ Abysmal check-in process from a browser.Could not check-in in a browser. Had to download app. Not cool. I do not need litter on my phone..Version: 5.15.1
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