4.8
4.84068 star

Total 97 Negative Reviews

Fly Delta App Complaints & User Negative Comments 2024

Fly Delta app received 97 complaints, negative comments and reviews by users. Have you ever had a bad experience using Fly Delta? Can you share your negative thoughts about fly delta?

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Fly Delta for Negative User Reviews

App needs fixingThe app would not let me check in online. Please fix this feature. Other than that it is a decent app..Version: 5.16

Latest app version update is a failThe latest update to the “today” tab is the opposite of an upgrade. It is now much more difficult to navigate. The ability to scroll through boarding pass segments has been great and very easy in prior versions. That has been replaced with several clicks needed for the same functionality that used to be a simple swipe. The boarding time and departure time do not show at the same time, instead it may show boarding time when you open the app the first time and departure time the next. Would be better if it could show both times. There also seems to be a bug in the version that causes the user to be logged out. Yesterday I was logged out while in line to drop my bag after opening the app, then again at security, again at the SkyClub, and again at boarding. What a pain to log back in each time (while wearing a mask). As a very loyal and frequent Delta customer, I want to love the app again. It has been great for quite some time now, but the early November 2021 update is a fail for me. Feels rushed and as if no customer feedback was requested. Hoping the upgrade is on the back end with functionality, but from the user standpoint this version needs some work. I’d love to give feedback from a user standpoint, please feel free to contact me..Version: 5.14

Fly delta appTerrible.Version: 5.40.1

Terrible user interface for entering Country nameFor a phone UI, it is terrible to have to scroll >10 times to reach the countries near the end of the alphabetical list. It is unforgivable with passport entry to have to do this 3 times, and for each person in the group!! How about allowing us to type/select country, and to provide already entered country as an early option in the dropdown..Version: 5.40.1

Cumbersome check in both online and with the appCircular loop leading nowhere..Version: 5.41

App persistently crashesApp crashes after several seconds of being open. Also a prompt for a survey every time I open it despite having specified my choice..Version: 5.22

Terrible appAsks me info that was already entered on web during checkin but puts in different zip code on hotel that was already entered, creating problems at checkin at airport.Version: 5.42.1

Flight changedWe have had our flights to and from our destination twice with one time changing airports on us. Since we used mileage, a free certificates and gift certificates 4months before our trip we call customer service to help us book. Our experience at that time was excellent. We were accompanied for all of our requests including booking our seats. Two months later our flight times were changed which resulted in loosing our assigned seats and not being able to add seats without paying extra for 2 people for a total of 6 flights. That said we were given the run around by CS that they could not do anything until we checked in. So come to find out we could not request any change in seats until we were at the gate. We are of retirement age and my husband is disabled so it is best for us to sit together. The last change was not only the time change but airport change. After calling CS 5 times 2 days prior to our return to let them know the airport change was inappropriate I was told someone would get back to me multiple times however no one ever called me back. CS did say it was Deltas mistake and they would get back to us. No one got back to us however we received an email the morning of check in showing our original airport. Now we will have to try to again get seats together for our 2 legs of our return trip at the gate. The hassle and anxiety of our first trip since COVID-19 has not been enjoyable. Shame on you Delta!.Version: 5.10

Profile updateJust loaded the app and tried to add phone number to my profile. It needs seven digits but my UK cellphone number is only six digits. How can I get the right number in?.Version: 5.2.2

Very clunky appVery unreliable app for logging in even with all information definitely correct. Doesn’t even use standard Apple protocols such as capitalising first letters of names & can’t use auto fill. Feels like something from the 1990s. Sub standard airline in general..Version: 5.25

Credit card expiry date issueThe app doesn’t let you enter all expiry dates for your credit card. Mine expires in 2028, but 2028 doesn’t appear in the drop-down list..Version: 5.35

Website is terribleHard to work your website. Not user friendly, no tips given..Version: 5.39.1

Log onI could not log into an account I just opened. User name and pw correct but it would not let me log on and now I can’t get the Miles.Version: 5.25

Bad Check in processThis app is useless. To check in I have to enter all the personal info, every time, even though I’m logged in my account with all the info that is already there. What’s the point of having account and app, other than marketing opportunities for Delta?.Version: 5.37

Customer ServiceVery poor customer service at ATL. Most of the staff I met today were very unhelpful. Worst experience flying. Missed my flight, staff didn’t offer me a blanket and I would spending the next 24 hrs in the airport. I had to ask for the blanket. First time flying with this partnership and is very disappointed. No compassion..Version: 5.31.2

Now uselessI try to login but the app crashes immediately . I thought it might have been repaired through an update but almost a month later, Nothing 😑.Version: 5.22

Leave the app and you lose all infoWhat a badly design app. I am filling passport information, I go leave the app to get information and when I come back the app load again I need to start all over again!!!!! Log in as guest and then need to go in check in. Seriously!!! I enter all these info and I then lost all info. I get « oops! We’re sorry » message!!!.Version: 5.37

Horrible gate agents at DTWWe arrived at DTW over 2 hours before our flight. We walked into the departure area and were told that we needed to go up one floor. After going up one floor and getting into line a male gate agent told us we needed to follow him down two floors to check in. After going through security a gate agent saw we had checked baggage and told us we needed to go back up two floors and go to the end of the line. When we arrived up those two floors, where we already there I asked a gate agent exactly what we needed to do. She was very abrasive and when I turned to walk away to go where she told us she called me STUPID behind my back. My wife was behind me and heard her and said that’s not acceptable. The female gate agent who I photographed argued with my wife. We went through security again and arrived at our gate as the plane was boarding. We arrived early to get through security and grab breakfast before our flight. Because of the directions of gate agents it took us over 2 hours to get through security which did not allow time to have food for breakfast. I fly Delta 95% of the time and have never experienced this type of egregious behavior by gate agents and to be called Stupid behind my back by a Delta employee is totally unacceptable. I am so angry and frustrated to have been treated in the manner we were..Version: 5.32

Can’t reach anyoneTerrible customer service and it’s intentional — sooooo sad. Bad management and the inmates are running the assylum?.Version: 5.38

If I can’t check my bag in on the app what’s the pointI don’t need to stand in a huge line at the airport if you guys could get your act together and figure out how to solve the checked baggage issue..Version: 5.39

Delta appEntering information as Canadian citizen flying into Michigan was terrible as there were not options to choose from..Version: 5.42.1

Check InIt is not obvious how to check in more than one passenger. This is very frustrating..Version: 5.39.1

Boarding pas issuesWon’t transfer boarding passes to Apple Wallet “error, come back later” is not helpful. Has issues for checkin if you have combined itineraries of Delta and code-share WestJet.Version: 5.42.1

Doesn’t recognize new Canadian passportsI cannot enter or scan my new passport because it has 9 alpha-numeric symbols instead of 8. I also couldn’t select our seat assignment because that function was disabled, which was critical as we wanted to be at the front to help ensure we make a connecting flight.Version: 5.40.1

Rubbish AppThis app simply does not work. I have repeatedly tried logging in but it does not recognise my log in details. Then when I try to contact Delta to reset my log in details, it comes back with a message ‘Oops details are incorrect please try again’!!?? 😡.Version: 5.0.1

App and website are worthlessI was notified our by email our flights had changed. I’ve had this happen before, and usually the change isn’t significant. This change had us arriving at our destination 2 1/2 hours later, and was too late. I tried everything to change the flight online, and on the app with no success. What was more frustrating is with “My Trips,” it gave the original flight information instead of the updated itinerary. I called the reservation line, and was on hold for FOUR hours before giving up. We are going to a family wedding, so I wrote a complaint/comment because I’m worried about not being able to change our flights. I got an email from Delta saying it could take up to two weeks for them to contact me about my complaint! I called again, and when the prompt asked if I was calling about my complaint, I finally got someone to help me. So if you need help, writing a comment/complaint is more effective than the website or app even if the link to update your trip was sent in the email from Delta..Version: 5.8.1

Absolutely horrible.. currently waiting nearly 24 hours after delta cancelled flightAbsolutely horrible experience. Not with the app but with Delta as a whole. We flew from MSP to SEA and landed around noon with a connecting flight to Hawaii at 3:45pm. The flight kept getting delayed an hour at a time until around 8 they announced that we could start boarding. Everyone was on the plane and ready to go when around 9, the caption announced that due to weather, and an employee running over the fuel hose, that the flight was going to be cancelled… he told us that there was a booth that would be assisting everyone with finding hotels and rebooking flights. Well, we stood in line for over an hour when they announced that they were closing the help booth at 11pm. Mind you, half of the people on the flight were still in line and not offered any assistance in the slightest. We were just left on our own to find our own sleeping accommodations. They also announced that the help booth would reopen at 4am. The employees at the help desk didn’t show up until 4:15 and 4:20am, and it is currently 6am and we are barely half way through the line. This is absolutely ridiculous and after this horrible experience, I will never fly delta again if they do not make this right. I will post updates when we get through this madness...Version: 5.15.1

What is happening at Delta?My sister will be writing you about the horror story her family and my 85 and 86 year old parents experienced while on a family trip for my stepson’s wedding. None of it weather or mechanical rated. Today wasn’t as bad, but it makes me not want to fly Delta. I was flying from Westchester to Detroit on the 12:45 this afternoon. We got on okay, but then were sitting on the tarmac for awhile. Finally the pilot comes on and says that a light cam on and they were trying to figure it out. Then he comes on later and says it was a transponder issue. They aren’t fixing it, just “getting another route?” That was my impression. So now we have to wait for paperwork. Then it was “we need to get fuel.” Then it was “we need to count the bags.” We say on the tarmac until 3:33 when it finally took off. They kept saying it would be another 10-15 minutes. But it just kept getting longer. The pilot and the flight attendants were very nice, but it was super frustrating. Then, I went to the bathroom and there is sticky urine on the ground. Very gross. And I get back to my seat and water is dripping from the ceiling onto me due to condensation from the ac. This is not “Southern Hospitality” in my opinion. I think you have a lot of work to do. I used to fly American exclusively for work. Then I took a 4 year sabbatical and now am working again. I thought I would give Delta a try. So far, not so good..Version: 5.35

Not good with Int’l flightsDelta’s app is really poor for international flights. Especially if a marketing partner is also involved. There’s no way to check in online to retrieve an eBoarding pass, and at the airport, Delta will provide paper boarding passes (which don’t always work with the marketing partner at your connecting airport)..Version: 4.6

FachantJ’ai passé 10 minutes à me créer un compte pour recevoir un message d’erreur à la toute fin… Riez vous du monde voyons dont🤡.Version: 5.41

Can’t download boarding passes to walletWell having tried several time to download my boarding passes to apple wallet, keep getting an error message, this needs sorting out admin..Version: 5.36

Delta UpgradeI always book my tickets through Delta because of their professionalism, but this time I was disappointed. I arrived at the airport earlier than expected and I decided to upgrade my entire family. I was asked for my credit card and was told that, prior to boarding, someone was going to call me to provide me information about the upgrade. I waited another two hours and nobody called us. To my surprised, the hold on my credit card is still active even though I was never provided with the services. In addition, I had spent two hours on the phone, prior to my departure, asking for live TV. The representative on the phone stated that I was going to be able to watch live TV in the plane and even provided me with someone to chat with who confirmed the information in writing. Not only was I not able to watch live tv, but I was charged 30 dollars for wifi which I, unfortunately, never had access to on the plane. This experience has left me wondering if the representatives are trained to provide accurate inflection. Customers only ask for honesty in the process. If the aforementioned were not available, the representatives should have just told me. The truth is all I wanted!.Version: 5.29

DisappointedDear Delta Customer Service, You really let me down today. I booked a flight using the Delta App and when I went to pay, it did not give me my flight confirmation details to confirm the flight was accurate. When I got the email confirmation, it was for the wrong day. When I went back to change the flight (I called your customer support line IMMEDIATELY), the customer service representative charged me an additional 11,000 points to change the flight - and it was just booked moments ago. The representative told me the price was higher based on demand. I was online at the same time, trying to see this mysterious cost increase as there were dozens of flights at the same exact cost! And the same flight he booked me on, there was NO additional costs associated with my flight. I basically got completely ripped off by the app and your customer support representative. To top it all off, I decided to use my points because my flight was last minute to attend and conduct my brothers memorial service. In the future, I will fly Alaska Airlines. They treat their customers better. I’m so very disappointed in Delta. It’s a shame because Delta was always the beat airlines. Now, it feels more like American Airlines... and they are just horrible..Version: 5.2.2

Multiple and frequent delaysWorst flight ever. Do not use if you ever plan to get somewhere on time. I got moved to a flight which was 12 hours later as the connection wouldn’t work due to delays but my luggage got sent on the original flight and now this has gotten delayed too!! And zero help with accommodation/ refreshments/ clothing..Version: 4.18

Delta StinksMy daughter and her 3 year old and 8 month old sons just flew Delta from HELENA MT to ATLANTA GA. Her flight left Helena and was was rerouted to IDAHO FALLS ID due to engine problems. No problem there- this happens. The problem was once there my daughter’s seats were given to another passenger- again this happens but her luggage, including her car seats were on the plane she was supposed to be on. I would have driven from MT to ID to pick them up but without car seats it was impossible. My daughter tried to tell two attendants she was supposed to be on that flight and they rudely told her she was wrong. Later they saw that she was in fact supposed to be on the flight that left without her. She was stranded in the airport with two little ones for HOURS before being bused, with rental car seats, to SALT LAKE CITY where she was put up in a hotel for a couple hours before her early flight to ATLANTA. Her reason for flying to ATLANTA was for her grandmother’s funeral which she missed and just barely made the graveside service. I will NEVER fly Delta again and will tell EVERYONE I known to do the same. This isn’t the first time we’ve had problems with Delta but this will surely be the last!! How in the world do you not check the log and why was her luggage and car seats on the flight without her. Sounds like a big security breech to me! Delta stinks!!!!.Version: 5.1

Slow, uninformative, constantly upsellingThis app is not primarily focused on passengers. If it were, it would be easier to find the info passengers need or want, and there would be fewer intrusions trying to get us to spend more on frills. This upselling is especially annoying when it happens more than once for the same flight. Check-in should only be necessary once, rather than completing successfully only to show that you still need to check in. Gate numbers and boarding times should not be a closely guarded secret. Reminders would be helpful, and other airline apps do this easily, while this one doesn’t seem to do it at all. Lastly, the legacy software that processes passenger records makes stupid errors that are reflected both in the Delta app and in printed boarding passes. So when I book through an online aggregator I get to see my middle initial tacked on to the end of my first name (“ROBERTP”). I realize that Delta is probably still using legacy software dating in part from the 1960s, but this is ridiculous. It also earned me a brief lecture from a TSA agent in Atlanta, who assumed I had entered my name that way on purpose. None of this gives me a lot of confidence in how Delta does things behind the scenes..Version: 5.28

Seat allocation on return flight issuesCould not allocate seats online on the return flight to JFK so caused stress as we had a connecting flight so we’re unsure we would get in although paid for weeks in advance…..less stress please.Version: 5.36

Apps screwing up bookings based on local time zonesView my flight booking on the website and the flight departure times are correct, view the SAME booking in the app and all my flights showing as departing +5Hrs later. Being based in the U.K. I’m +5Hrs compared to Atlanta (which I presume is we’re Delta It is located)..Version: 5.32

Looks nice but no cigar ...needs work just yetI downloaded this today and I notice some flaws already (some of which are actually more on the backend of theor website I believe) 1) Connecting flights: If say I have a trip from Sydney Australia to Atlanta , there is landfall and a change of aircraft in LAX. So you get to LAX and you may well be scratching your head wondering about your connection. needs to show all connections to the destination even if it is the same flight number. In This case DL16 is a broken trip as is DL17 on the return...connections are NOT shown. 2) Seat Assignments: only shows you one of the two in this example and no map that I can see. 3) Phone number: Looks not to allow a '+' for users to denote an overseas phone number Hey I could be wrong and all of this is accessible, just saying that if it is I can't find it..which then becomes a navigability issue. Sure looks pretty, just needs the functionality to back that up. For now I'll stick to the website until someone gets this thing working as it should. I hope this is all sorted before Xmas when I travel..Version: 0

Information wiped out if we swap the appFix it.Version: 5.35

Worse Travel Experience EverTwo cancellations (without excuse) and a further delay (again without excuse) and we are finally due to depart 3 days, 2.5 hours late into a 10 day trip from Australia to the US. You can appreciate how let down we feel. I don’t understand how it is not reckoned to be criminal conduct. I only gave one star because I couldn’t give zero.Version: 5.25

Poor Quality App links with email check inI have 3 airline apps. This is by far the most underperforming app. Nothing appears to be hyper linked between app, check in links on email notifications and check in - links between all 3 do not appear to be linked. I checked in via email - after x4 attempts using my confirmation no. in the correct series and case it wouldn’t recognise despite having the hyperlink in my booking / flight confirmation email. I went to an original purchase confirmation no. and my check in was finally accepted using a different confirmation no. I conpleted check in but it would not add to my apple wallett - double checked my apple wallet - all good there. I downloaded the fly delta app to get my QR code to print off tickets at kiosk - a debarkle! check in wasn’t recognised started the while check in process again using the original and latest confirmation no. - none worked. Guess what? I scanned my passport at the airport kiosk, all my details came up, printed my tickets, and checked in. Easy. If Delta are goung to use a digital self service somution, all links between apps, pages and back end engines need to work - it just unwound all the good lead up you were creating via your notifications..Version: 5.27

Apps great but airline isn't the best!Love the app great functions works well. Airline changed our seats without telling us and tried to make us pay for the seat. We are a family of 6 and have 2 rows with 3 seats. They move my little sister right down the back of the plane then moved us back to the centre row with out all of us. We had all the seats together. NOT HAPPY DELTA!!.Version: 1.7.1

Dear SelectionnAs a Gold member, I was not given a chance to select our seats. When We logged in we were given two middle seat and there weee a lot of bock d seats available but I was not allowed to select them. Pathetic..Version: 5.40.2

DisappointedI am extremely disappointed with Delta. In an effort to appease customers with a Delta canceled flight Delta packed my flight to 100% capacity. At what point do you decide that customers expecting you to honor your policy that you voluntarily set in place deserve to not receive the benefits of that policy? Customer service is very poor. I called to speak with a representative and the message I received said I would speak with a representative in 58 minutes. Over 90 minutes and I am still on hold. I chose to stay on hold because the last time I chose for a representative to call me back in an allotted time I received a text 2 hours after the allotted time asking if I still needed assistance. I attempted to use the text message option in the Delta app and I was repeatedly sent the same information that I already had access to on the app. Also when I attempted to book a flight with the app the price of the specific flight I chose tripled in the less than 1 minute it took to click the required responses. The app often has the message that it is offline or can’t process my request. In speaking with other members of my family they have had the same experience with the app not being able to process. I have been a loyal customer to Delta since I began flying when my daughter’s family moved half way across the country. I would love to continue to use Delta. Please consider all the contents of this message. Thank you..Version: 5.8.1

Obnoxious desire to be ratedIs Delta so insecure about needing a review that I need to get a notification every 5 minutes until I do so? Ok well then here is the review... I am very unhappy about the pervasive self-serving attitude of Delta and many of its employees. This is especially true at ECP Florida beaches International Airport. My father died and my son and wife were unable to make the funeral service the next day in Minneapolis because Delta cancelled their flight due to “mechanical” problems. Do you think that there would be some empathy or compassion expressed by Delta representatives. When my wife tried to cancel the ticket because Delta said they had no way of getting there on time they said the only way they would refund the ticket would be if I provided a death certificate. Ok, they created the problem and then they want me to go through hoops so I can fulfill their bureaucratic requirement designed to hang onto those precious dollars. Greedy, cold, indifferent and uncaring. That is really messed up and shows how much Delta cares about you as a customer. Pathetic. My family did miss my Dad’s funeral... thanks for the great service and empathy Delta! Oh by the way the “bereavement” fares offered by Delta are actually higher priced than the daily fares offered by Expedia and others..Version: 4.18

Stressful check inThe standby policy is excessive, puts the passengers on the standby list immediately after the check in opens, even with over 40 seats available. Definitely not the industry standard, trying to squeeze extra fees for seats selection. Very stressful, flying again..Version: 5.22

Build a new appThe app barely works. It updates with outdated information which is irrelevant to the customers..Version: 5.28

Frustrating app experiencesWe fly Delta a lot - spouse has elite status from business travel. In August when I booked a flight, the app gave me an error message about insufficient memory on my device, just at the last payment stage. I have tons of available memory on my device so this is ridiculous. Now it’s a month later and my husband is booking a flight, and the app gave him the same error message. Likewise he has tons of available memory. In both instances the app told us we had to start our search over, after having entered lots of information manually due to these being international flights and flights with kids (frustratingly, Delta’s software also won’t let us save our kids as travel companions in our account, even though *every single time* it asks if we want to). I saw that an update was posted today, so I downloaded the new version, hoping that the ability to add an itinerary to Google calendar would have been added, as well as the ability to share the itinerary as a calendar event, so that it could go on someone else’s calendar without them having to enter all the information, but looks like neither feature was added. This app doesn’t befit an airline like Delta in terms of convenience and ease..Version: 5.37

Paid twice for flightOn top of wait times being astronomical to ever speak to any representative and get any help, having made a change to our flight months in advance the app was confused/ whoever originally helped me change the flight messed things up. I showed up the day my flight was scheduled for (originally scheduled for the day prior - but rescheduled months in advanced for the day after - after they changed our flight time with no notice other than an email I spoke to a representative who got us on a flight for a different time. The app confirmed this change was made and consistently told me the change was made, upon arriving at the airport it was chaos in their check bag line while for 20 min they only had one woman checking bags and about 50 people waiting in line. I finally made my way to check my bag and was told my flight was the day prior, I asked the woman checking my bag multiple times to look at the app that my flight was no doubt scheduled for the current day and she continued to not acknowledge this and just told me I could purchase tickets for a new flight on the spot. 300$ later and I got to get on a flight that I had already paid for as she continued to refuse to acknowledge the FACT that my flight was scheduled on the app for the day I arrived. Bogus, malarkey - I am infuriated.Version: 5.9

TSA prePlease add a function so that Canadian travellers can easily enter their TSA Pre information so we don’t have to wait in multiple lines at the airport due to the staff not knowing how to do it either. Thank you!.Version: 5.41

Many missing optionsOne of the many missing options is the opportunity to volunteer when a flight is overbooked. I just checked in for an overbooked flight and was never directed to the volunteer screen. If I had used the airport kiosk, I could have volunteered. True, volunteering does not guarantee being chosen, but at least I would have had the opportunity to try. I’ve had this same problem when the app has automatically checked me in and never allowed me the option of volunteering for overbooked flights. I am seriously considering deleting this app. Today: After neither the app nor the website would not let me volunteer, I checked in for this morning’s flight at the airport kiosk and easily accessed the volunteer screen. Unfortunately, I figured that I did not need the paper boarding pass because it would be on my phone. This app made me check in again to view the boarding passes and, once again, did not provide the volunteer screen. Fortunately, the gate agent was extremely helpful and added my name to the list at the price I wanted. The big problem is that if two people volunteer at the same price, one of the deciding factors is who volunteered first. It would be wonderful if the app let me volunteer when I check in 24 hours in advance then let me check the status whenever I want to see if the list has begun and add my name — if there was no list yet at check in..Version: 4.13

Address updatingCant update address, tried many times. Oops error.Version: 5.37

Not as good as it used to beOverall the app is pretty good but there's a few annoyances I have with it compared to other airlines' apps. My primary use for the app is for showing a boarding pass and for flight updates. I'm hoping they can address these issues. During the boarding process they could really use more push notifications. I had a flight board early and I had no idea until I happened to load the app and see that it says that it was boarding early. IIRC they used to do way more such as when your boarding group was called. Alaska's app will send push notifications for these kinds of events. They also need to fix the swipe gestures when you view your boarding pass. I had a flight with a layover and there was another ticket for my kid--so swiping will toggle between the legs of your trip or the tickets for the legs based on where you swipe. It's really easy to do the wrong swipe gestures and view the wrong leg of your trip. Tried to get into the wrong seat because of this. IMO tabs would be a way to organize this that makes it harder to get into the wrong view based on an incorrectly placed swipe..Version: 5.11

Poor designVersion 5.1 has a terrible color scheme. On one hand, the home screen has a new darker high contrast purple background, but the bottom half of the window as well as all the other window tabs are blaring white and low contrast! Does delta not have the resources to hire a graphics designer? Then, when starting the booking process, the sort function opens a picker control that has all the options (price, duration, etc) rendered in white on white, making it practically impossible to see the choices. Finally, if using the sort function, it actually executed a new query on the server for every option, which is mind numbing slow! Why could you not just re-sort the existing shown flights on the client side!!! Likewise, switching between prices shown in cash, Miles or miles+cash, also executes a new server query. This is sloppy work! You should run just one query that downloads a compete set of information, this will speed up the client app’s performance exponentially! The website is much better, not to mention feature full. I understand that Delta is not a software company, and so it may not have the in-house expertise of one, but these design problems are too egregious to go unnoticed! With millions of active daily users, including your own staff, how could all this have slipped by! Are your testers actually even using the app? If not, they should be..Version: 5.1

Not usableNever seems to work when you need it. I can’t never access my flight details..Version: 5.41

Worst check-in experience everOnline check-in needs significant improvement.Version: 5.40.1

Too slowApp does not have enough features to add more functionality check in.Version: 5.42.1

ChangesOnce any leg of a trip has been changed the app and just delta altogether won’t allow you to go back and change the other legs or the same leg again. It shows an error message leaving me having to go another route to change it. I just had a flight that the time was changed to I had to to back and exchange to one that worked which left me with one that wasn’t great but the cheapest price but I wanted to be able to go back once a day if possible to see if the price on a perfectly fine flight would be close to my original price. I have no way to physically see it I just have ti contact delta and have them do it for me. So not only does delta need to fix that, they need to come up with a way to only pay the upgrade price for a new flight of the price the flight options were on the day of purchase and not the higher new price after the original flight was changed or removed completely. If the flights fare rules allow for change there’s 0 reason why you shouldn’t be able to do it yourself and take time to contact delta UNLESS that’s the rules and it’s stated before purchasing..Version: 5.21.1

What a fiascoFlight delayed then gate change and delayed and delayed again. Connecting flight was going to be missed due to delay. Rebooked for next Day. Given Hotel and Lyft/Uber vouchers. Went to get luggage before leaving for hotel. Had been told my luggage would be available for pickup. No my luggage was not. Yet another fiasco. I was told at the baggage claim I could purchase what I needed and submit the bill. Use the ride voucher to the hotel. Was too late to get the shuttle to the hotel. Figured I could at least try to get a good night sleep. At the hotel was told the company card connected to the voucher was declined. Clerk said it was a valid voucher number but the payment card used connected to voucher was declined. Called Customer service was informed I could pay for the hotel and submit the receipt for repayment. Also informed that each airport ( Delta Airlines )has its own agreement with local area hotels and nothing they could do . Offered a few miles for the inconvenience. Thanks but doesn’t even cover the time, frustration , indignity or income loss being experienced. Will see if I actually get home and if my baggage is even there in the Morning. I am hoping it will be a better morning..Version: 5.41

Check- in faculty is very poorFirst time with delta and the flights were ok however using the app to check-in was useless... out of 8 tickets the app only let me check- in 3....Version: 4.20

DISASTER 100%Our return flight from Cabo San Lucas was delayed 4 times and over 5 hours so we spent the day in the airport to only leave at almost 6pm, completely missing our connecting flight and being welcomed into Atlanta’s airport at midnight with a thousand people in line for two Delta Agents to help. We have been promised lodging and tried to discuss the monetary loss we’ve seen due to this delay. We’ve also been told by Delta staff it was everything mechanical failure, weather issues, unexpected regional flight congestion and a massive amount of TSA Agents that refused to show up for work and this morning, computer glitches. All with no assistance and continuing to be passed around from agent to agent and no one seems to be able to help, let alone discuss the compensation we deserve and are owed. Not to mention that 3 - $100 bills were taken from my husbands wallet during the security process when we sent our things through. This has been the most uncaring airline experience we’ve ever had and there’s a part of me that hopes there is a class action lawsuit filed against Delta for their behavior and reaction/inaction to this mess. People are owed compensation for all the additional costs of being stranded in airports, extra meals, expensive meals in airports and other hotel stays in additional cities when this is out of the customer’s control. I don’t know any other business that could get away with this behavior without financially compensating the customer..Version: 5.40.1

Errors in credit card input areaTried to pay for baggage while checking in. Couldn’t use my credit card as the expiry date is in 2027. The drop down menu for expiry years goes 2025, 2026, 2026, 2029. And you can’t manually overwrite the years..Version: 5.37

Completely unprofessionalWe purchased first class tickets and were boarded. We were informed that there were no pilots and forced to deboard. My mother has dementia and a heart condition that causes blood clots. She not only couldn’t get her extra meds for the clotting problem but we were rebooked in economy seated apart. She is tall and in real danger of a blood clot when having to sit cramped. Thus the reason for us purchasing first class tickets. We were not compensated in any way even though according to the faa there were no weather delays that this was poor management of staff. We had to pay for our own hotel. We got through the rebooking too late to find foods that met our specific dietary restrictions. So we are not only tired and my mother in danger but we are very hungry. I expect that all of our money be refunded and not a voucher for a future flight as we are very unlikely to fly delta again after the rude treatment we received. Do better. By the way, we were made aware of a delay before we left our original destination which was close to a military hospital where we could have stayed and gotten a small prescription for my mother. We packed her meds into her suitcase right before we boarded as our destination does have these meds and if our flight had continued she would not have needed additional meds. We were told we could not retrieve her bag. Are you immune to the Americans with disabilities act? I would be very curious to find out..Version: 5.34

Normally goodThis is a review about the app not the airline - when it works, it’s a great app and i find it really useful! but recently i have not been able to get past logging in before it immediately crashes. reinstalling the app does nothing and i’m flying in a week so i’m hoping it resolves before then..Version: 5.22

Good, not greatThe app looks fresh and modern. But the user experience isn’t completely inline with the app’s appearance. While some aspects of the UX are good (seat selection for multiple passengers is easier that most other competitors), others are maddeningly inefficient. One specific example is saving boarding passes to your wallet. For my family of 4 there was no option to save them all to my wallet at once. Instead I had to do them only-by-one and each I add one and then returned from my Wallet to the Delta app, my place was lost (instead is still showing the boarding pass id just added, it would revert back to the first boarding pass. For example, in my case, there were passes for 4 fliers. I’d save the first pass, come back to the app and the first pass is still displayed. This is as it should be, however it’s when you get to the second pass and beyond where it breaks down. After swiping to and saving the second pass, adding it in the Wallet app, and then returning to the Delta app, the first pass is displayed. This is not intuitive. The expectation is that the most recently added pass is displayed and the in one swipe you can get to the third pass. It sounds like a minor quibble (and probably is), but it’s an obvious example of unnecessary friction in the system that makes the app feel less then polished..Version: 5.37

UselessCannot even log in.Version: 5.35

Insurance Integration NEEDS IMPROVEMENTI being the smart, responsible, fully self-aware individual I am pre-purchased flight insurance (I always will because I know me). However, the insane run around I’m receiving right now is out of this world. (Great thing I find runs relaxing.) It would be a great stride in your overall end user experience if insurance claims could be integrated into the app. Let’s be honest, with programming being where it is these days this is completely possible. I’ve already designed the flow in my mind and would be happy to have a chat with you on how to roll this out or I can leave this as a gift to you to do with it what you will. For right now: 1) I’ve been given the wrong information by the third party (2) customer service phone attendant and only now after (3) several calls have been informed after I leveraged my temper to inspire the lazy attendant to get out of autopilot and double check her information (4) that the insurance company isn’t open until Monday. What is this? 1950? I don’t even need to speak to an agent if I have a car wreck and this is by far less dramatic well until I left my review but now this is officially a situation. Fix it in Jesus name!.Version: 5.12

Decent App, Broken FunctionalityDespite having already checked in online I can’t get my boarding pass on my Apple wallet. Any time I hit the add to Apple wallet button I get an error. This is despite all my travel documents being approved already. Once this is fixed I’d give a higher rating..Version: 5.40.1

UnreliableYou can’t rely on the flights offered on the app. They sell them to you, but weeks later they put you on flights at completely different times, or even days, and change direct flights to connecting ones. Anything you see on the app is subject to change at their whim..Version: 5.9

Awful partnership between delta and aero MexicoI’m a loyal and long time delta customer. I’ve had my normal travel issue throughout the years (weather, flight cancellation etc.). Yet the past week with delta has been the worst of my tenure. First the app is not working properly when I tried to check in via my phone on my outbound flight it tried to charge me $180 for my free luggage. Then upon arriving at the airport we ran into a similar problem. Fortunately the ticket agent was experienced and resolved the issue with limited amount of wasted time. Now on my return, I had a schedule change and I tried to change my flight via my phone and Aero Mexico and Delta to not talk to each other at all. Both had conflicting information and would refuse to sync with each other. So I tried another avenue, I called delta directly and the agent said they changed my flight as desired and I was all good to go. Upon arriving at the aero Mexico ticketing counter they were only able to find my origami ticket and they helped me get to the bottom of the problem as my flight left without me. Next I call delta back again and they tell me the confirmation of the flight change from delta to aero Mexico new went through and this I was suppose to confirm online which doesn’t work. So morale of the story the very bad partnership between Aero Mexico and delta cost me 24 hrs time, $275 in expenses (hotel, cabs, duplicate Covid test). And most like it will cost delta a loyal customer..Version: 5.19

Delta screwed me and now won’t assist with compensationI’m sorry, but I have nowhere else to vent because customer service is unreachable with this airline that doesn’t care at all about their customers. I had a scheduled flight home from an airport, through delta, when the news comes in that there are multiple delays. Of course, delta refused to tell me what was going on, until beyond midnight when the flight was canceled. It was at this point that we were informed that the flight to the same area the night before was canceled, because of a issue with the lavatory, and it was not fixed by the time the rescheduled flight was scheduled, so they gave the other flight our plane, and attempted to fix the issue within the other plane. The fix they had in mind failed, and they knew hours before that the plane would never leave the ground. They waited until the doors were locked in the airport, circumventing the responsibility to book hotels. We were forced to sleep in the airport, which was truly miserable, and were able to fly a different airline the next day. I am now contacting them to receive a full refund, but it is nearly impossible to reach the department I need. There is no way in the world we will ever fly with this horrifying mess of an airline again..Version: 5.18.1

Check in not workingWe’re redirected here from Virgin Atlantic and cannot get boarding passes to print or show on the app. Also cannot select seats. Bad experience..Version: 5.30

TerribleThis app is terrible. You can never check in or find your flight details, good luck trying to find your flight details using Ticket Number or confirmation number or any other info, the app won’t find nothing.Version: 5.41

Airport Maps are pretty useless!Trying to find your way around on the Airport Maps that are presented in this App is totally frustrating due to the very poor level of detail provided! You fly into Domestic and fly out of International Terminals but you try identifying them!! It’s a joke! Grrrrr!!!.Version: 4.12

Reduced functionalityI can not believe the updated app is actually regressing from Previous versions It used to be great Does not allow users to add return flights to calendar anymore ???? How did programmers miss this.Version: 5.35

Middle seat at the back😳The trouble with delta is that the ceo has never flown across the Atlantic, in a middle seat at the back of the plane. Neither has anyone from delta, sat in the middle of two 20 stone humans! I unfortunately have and compounded by the fact that you have as much room as an elephant in a matchbox, gives me the right to give delta the least marks possible! I have flown for years with delta and my kids live in the usa. However, I’m getting tired of the packed planes and the poor service so I’m looking at taking my business somewhere else. I have not tried other carriers for years so probably they will be the same but worth a go! Me and my silver status will just walk off in to a new British airways adventure!.Version: 4.17.1

Very DisappointingHardly anything works on this airline. Let’s start with the good stuff. You have excellent pilots. Smooth takeoff and landings very professional during the flight. Now the bad news. The staff at the counters are awful. They are rude, unhelpful, and dismissive. They obviously hate their jobs because everyone is treated like dirt. All three counter staff that I worked with were horrible. The website and app were equally bad. It doesn’t show my reservation or tickets. I couldn’t check in. I called customer service for help, but it took two calls and over two hours to resolve my problems. My flight had been cancelled and I was trying to get on another flight. Plus I got the wrong information on where to check in. I was first told to go to the Delta counter, but since I had a codeshare flight I couldn’t check in and the other airlines’ check in counter was on the other side of the airport. I had to walk a mile to get to the right place. Also I couldn’t get boarding passes for the multiple stops. At each airport, I had to wait in line repeatedly to get a boarding pass to the next stop. Finally every flight was delayed. Nothing was on time. You guys have your work cut out for you. This is the worst major airline I’ve been on..Version: 5.28

Useless garbage.Useless price of crap. 2 people to check in, the app processes the first person, and will not allow the second person to check in. Ever. Just keeps giving the option to re-check in the person who has already checked in (but without all the information previously input.... so why bother?) and has a boarding pass already. Really bloody helpful.....Version: 4.14

Check inTried to check in as soon as it opened and found we already on standby??.Version: 5.41

Imploding AirlineLet me start by saying that I am not one to complain. Something very drastic has to occur before I become irate. Delta has managed to bring that out. This review is in reference to I recent trip I made from West Palm Beach to Cleveland. (both going and coming). To Cleveland: 1st leg to Atlanta….unknown 1 hour delay, 2nd leg, no flight attendant. Another 1/2 hour delay. I’m sure we could have taken off without a peanut distributor aboard. Return trip: 1st leg….1 hour delay which made the connecting flight impossible. (This delay was texted to my phone 1 hour before I had to leave for the airport).American Airlines had a seat that could have gotten me to West Palm, but Delta could not access that information in their system. Now I’m stuck in Cleveland overnight with a new flight that leaves at 6 am. They gave me 3 options for hotel reservations. 2 of them had shuttles that ran to the airport from 8 am to 10 pm. 1 of them had NO airport shuttle. My flight leaves at SIX! I won’t get into what happened next, just know that Delta could care less about how their customers are inconvenienced. If I wanted to get home the next day, I would have booked it that way. Now I’m hoping my rebooked flight has no issues. As a side note, they issued me a $25 food voucher, that didn’t work. I was also on a Delta flight 3 months ago with the same flight crew issues. I wish you luck if you choose Delta for your next adventure. Trust me….it WILL BE an adventure..Version: 5.20

ServiceOnline check in service is absolutely waste of time, it never works i experienced that twice in a raw. That is so inconvenient. Worse part is i can not do it check in through their website as well. It doesn’t ask for cetrain info while checking online , and for the same information it genereates an error that we have not entered information so unfortunately i have to do check in at airport only..Version: 5.40.2

TerribleTerrible app. Terrible people making the app. Never seen a worse app. You should be ashamed of yourselves..Version: 5.39

Crashes when trying to complete a checkinThe app crashes when trying to complete a check-in, which makes it completely useless..Version: 5.32

Poor inflight service, delays and 3-5 hr waits to contact a customer service repOur last flt from anchorage to Chattanooga was a disaster. Have been flying delta for years and have 90+% of the time had a great exp. 1 flt from anchorage to seatle was good 2 flt from seatle to Atlanta - 5 hrs, comfort plus, was never offered a snack or food to purchase 3 flt from Atlanta to Chattanooga - the wheels came off. Multiple delays with flt. Ultimately was told pilot would be available at 1:45AM - 3+ hrs from original flt. Ultimately we were instructed to go to delta customer service. They were helpful and was given a voucher for a room at Marriott courtyard and breakfast. Boarded after midnight on a shuttle bus with 50 new friends. Upon arrival, the Marriott front desk was not aware we were coming and DID NOT honor the delta voucher. We pd, went to bed and out the day behind us. Got up at 3 am for our first flt and the day ended at 2 am. A long day. To date we ha e not been able to speak with a service rep - 3-5+ hr waits. Still don’t know if our hotel expense will be covered since Marriott didn’t honor the delta room voucher. We fly delta again tomorrow. We sincerely hope we have a better experience. We have been silver medallion members for years. I hope to hear from someone- soon..Version: 5.11

Doesn’t show connecting flightsThis app is good if you don’t have connecting flights with any other airline like WestJet. You have to go get a printed ticket for any connecting flights with other airlines. And WestJet and delta DO NOT communicate with one another. If something goes wrong, good luck trying to get WestJet or delta to take accountability. They just blame each other and don’t help you cuz “they don’t know what the other airline is doing.”.Version: 5.40.2

Awful login, terrible flight detailsAs a returning customer, it took a good ten minutes to log in, including numerous delays in getting passwords sent out. When in the app you are frequently redirected out to the delta website requiring another login. I have an alert in the app that says my flight has changed but clicking the link takes me to a page that on the first attempt takes me to the delta homepage and a second attempt takes me to a page that says they cannot find my flight details (despite showing them the page before inside the app). A terribly disjointed and visually unappealing app.Version: 5.20.2

Check in took me through circlesCould not complete a si never for a confirmation number and went around in circles!! Brenda.Version: 5.40.2

The User Interface Needs WorkI've used the app for two trips at this point and want to like it, but I really struggled with it in moments that are simply inexcusable. On the first trip the feature that switches between flights/boarding passes was completely nonobvious to me. Eventually I stumbled onto the drop down menu (which was docked at the top of the boarding pass view), but it took awhile. On my second trip the boarding pass view presented me with a warning regarding a flight delay and I couldn't get the flight drop down menu to work at all. The boarding pass view defaulted to showing me my second flight's boarding pass rather than the first (???) and there was nothing I could do about it. I managed to get through security without a boarding pass and got a paper pass printed at the gate. Later I noticed the delay warning on the boarding pass screen actually had a tiny 'x' in the top corner which was nearly invisible. When I tapped it the flight delay warning went away and the flight drop down menu suddenly started working. Once again, it was completely nonobvious to me what the problem was. It's really disappointing to experience such trouble over tiny things that can be so easily avoided. Better design/testing is needed..Version: 5.15.1

Tant pis pour les francophonesCet appli est utile uniquement en anglais..Version: 5.35

Times zone problem in latest versionPlease put the times back in local time of the airport and put the dates back on the booking screen. Times in the current time on the phone is super confusing. Thank you.Version: 5.32

Terrible serviceI have had the worst experience with delta this far. Delta staff were not accommodating and refused to assist me at the self baggage line in the Nashville airport. So I waited in the regular line for 35 minutes before being waited on. When I got to the counter the man told me I was five minutes late and so I would need to reschedule or try and take my full size bag through security. This would have never happened if the self bag drop line was open. I had to throw away over $200 dollars in items due to the liquid limit, and to make matters worse was greeted by someone at the check in gate that laughed at us and proceeded to lose my bag. When I arrived at my destination in London I was told my bag did not make it and was in detroit but they would have it to me in London the next day. This did not happen. I was promised by Bobby they would deliver Sunday night but when I called they refused to deliver my bag and forced me to pick it up that next morning knowing I had a flight that departed at 7 am. This was a problem because they did not open service until 5 am and took over an hour to assist me. By the time they came to the gate and let me grab my lost luggage it was 6:10 which only gave me 50 minutes to get on my next flight..Version: 5.40.1

Good luck checking in if your name has special charactersIt's 2023 and it's amazing that some apps still don't understand special characters. Tried to check in, asked me to correct last name, the won't allow me to edit last name...waste of time..Version: 5.33

Ruined my luggage!Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry..Version: 5.3.1

Horrible appToo many scrolls.Version: 5.36

ClunkyKept crashing and probably the worst check in, very buggy sometimes no options to progress, same on the website..Version: 5.18

App won’t stop crashingMy delta app keeps crashing within seconds of me opening the app. This has prevented me from checking in online for 3 flights so far. Hope y’all fix this :(.Version: 5.22


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