4.8
4.84068 star

Total 79 Positive Reviews

Fly Delta App User Positive Comments 2024

Fly Delta app received 79 positive comments and reviews by users. Can you share your positive thoughts about fly delta?

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Fly Delta for Positive User Reviews

AlfredoSmoothly efficient App. Based passenger boarding service!.Version: 5.22

HidesukExcellent, friendly, helpful, efficient customer service via the app and via Delta Twitter - many thanks.Version: 4.14.1

Good but can be badI like the app in general, I really like the live notifications regarding flights, checkin, seat upgrades, etc. the checkin process and getting boarding passes are usually works but not always. Info is usually correct but not always. Your status info is usually right but not always. App info sometimes doesn’t match their main system. Use the app to enhance your travel experience but definitely use reliable tried and true ways when you are traveling Examples. -once again, the app was telling me 1 gate when the flightboard said another. This could be tragic if time is tight -explain this…I carry 2 phones. One showed 1 gate, the other phone showed a different gate. Both were pulled to update -my last flight, neither phone could get boarding pass at all, but my iPad could all day -the app showed that my boarding pass as “verify passport “ for international flight. I went to get kiosk for paper passes, all paper passes said “docs ok” meaning passport checked. All apps STILL showed verifiy passport meaning I need to talk to an agent. I did and agent said app is wrong -still no direct access link to delta flyready in the phone apps for online checkin -When searching for new flights, the app still has no option for flexible dates. Use a computer to search new flights you can.Version: 5.40.1

Best airline appI rarely rate apps, but this one was amazing! Flew delta for a business trip and had a multi city journey - easy checkin, very good updates about gate changes and boarding time, very reliable which is important! + very good airport maps to help with navigation. By far the best across airlines I have used in US and Europe. If you could also add avg wait time for security (clear, general boarding etc) then this would be the app you need to have always with you!.Version: 5.28

Change of flight timesAfter several lights changes since the time I originally booked, my international layover went from 1 hour and 45 minutes to only 40 minutes. A 45 minute layover for an international connection is not enough time, especially as I am flying with a family of five, this forced asked to switch flights. In doing so, I lost the upgraded seats I initially used points for. This would not have been a big deal, but it is highly disappointing that delta would not reimburse you for the points lost due to a change on their end. This policy really needs changed. In addition, the four hour plus waiting to talk to a representative force me to try to utilize the chat function. Even though I know I was able to speak to somebody relatively quickly, I made it all the way to having new flights but the person I was talking to left the chat. Waited a while and then the screen turned out causing me to start over. OK I thought, disappointing but just a fluke, but what do you know it happened again. The second time, I am mediately typed “representative“ and then we can immediately going through the process with a third agent. At least this time all the previous chat information was still up for her to review instead of starting back from scratch. The system need some bugs worked out, it’s also very hard to read on an iPhone..Version: 5.19

Great AppGreat service, fantastic App that makes life easy. Designated seats, good reasonably priced extras on board, free entertainment, free basic snacks, good deals on bags including golf clubs. I’m impressed. Much better than most internal USA airlines. Thanks Delta!.Version: 4.18

Delta loungesI enjoy flying with Delta but unfortunately the rules change every time I am flying somewhere in the USA I was under the understanding that my gold virgin status would give me access to delta lounges when reading websites it states I can use my access pass But I keep getting told on this trip it is for international Travel only and not for domestic travel Your terms need to be set clear as I have been grated access and not granted access this all depends on the person at the desk to your lounges Looking forward to continue flying with delta.Version: 5.0.1

Great Airline to fly with. Couldn't fault it.Chose Delta to fly with when booking our flights for USA. Couldn't fault them. Will fly again with them next time we visit. Thank you Delta Airlines..Version: 4.14.1

Delta app.Great easy to use app. Works really well, quick & friendly..Version: 4.6

We only fly DeltaWe travel to the U.S. frequently and will only fly Delta. The excellent service, punctuality, destination options are just a few of the reasons..Version: 5.36

Dark Mode RequestPlease allow it to work with Dark Mode. AA already did,.Version: 5.0.1

Fantastic AppThis app is fantastic. I was pleasantly surprised with how effective it was in managing my bookings. Not only does it allow you to perform all the tasks you want related to your flights with absolute ease, but it has never let me down. Let's hope it stays this way! Keep up the good work..Version: 2.3.1

Sick and tiredThe app really needs an update. It’s the same old antiquated app that’s been out for years and it’s not working well on many occasions. My biggest gripe is when I go to book a flight and it says oops. Please fix that, it happens far too often. Customer care needs to rename themselves to customer…we don’t care. I flew from Italy to New York over two months ago and had reached out to customer care about a horrible experience. No one‘s gotten back to me. I flew next to what looked like a dirty diaper because the floors were soaked with liquid garbage. The flight attendants garbage container that they dump coffee, beer, wine, soda, and all of the liquids into leaked out and was all under my seat and feet. I asked the flight attendant if I could please have a towel because my socks and my blanket were wet. He said in a not concerned tone, “oh don’t worry, it’s just condensation.” Newsflash condensation doesn’t look like a dirty brown diaper. I don’t know what’s more disturbing the fact that Delta doesn’t care or that I had to actually sit next to that on an international flight!.Version: 5.25

Easy appEasy and friendly app...thanks DL!.Version: 4.11.1

Best of the bestI love flying delta.. the care and customer service is outstanding.. food is great... I don’t like eating onboard food but delta is exceptional... the movie selection is great.. seats are comfortable and always enjoy my flight.. ohhh and I always collect my miles on the delta app... easy... love it.Version: 4.13

Great serviceThis trip has been our first time traveling Delta, we have been impressed with the service from the check in right up to ease of collection of our checked in bags. The check in at San Francisco for our flight to LA was particularly easy, the gentleman on the check in desk was very helpful.Version: 4.19

I LOVE DELTAI am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow!.Version: 5.15.1

It’s a great appWorks very well.Version: 5.29

Get the AppIf you fly Delta regularly, the App check-in is far easier (and quicker) than otherwise..Version: 5.28

Great experienceExcellent website and very user friendly, easy to navigate and informative, A++ Delta.Version: 4.11.1

App continues to improve!Over the past year developers have clearly been working in the background to improve the reliability of this app! What I’d like to see is more capability on the Apple WatchOS integration so that boarding passes are displayed (rather than having to save to Apple Wallet), more responsive countdown to flight and something as simple as flight is still on time or it’s time to check in. Especially when the user has a Watch that has cellular connectivity turned on for the Delta WatchOS installed app. Second, when using the app to book a ticket for a family member (and I’m not traveling), pls consider a way to segregate or filter the “My Trips” tab/section so that I don’t see their trip listed with my travel in iPhone (not an issue on iPad where travel for others is not listed in My Trips). If I’ve already included their Skymiles member number, and I’m not flying, it should not be in My Trips upcoming reservations. Last, it would be great to see some additional capabilities added to how the app functions on iPads - or better yet, bring back the Delta iPad App! Integration w onboard WiFi, access to inflight entertainment and flight status/map would be welcomed. Right now, iPads rely on a iPhone designed app that doesn’t adjust to phone / tablet viewable /screen size and the experience is awkward on the iPad..Version: 5.32

Delta AppEasy to use, no issues.Version: 4.18

Excellent app, very user friendlyI’m really so satisfied with Delta! App works great , service is good and food in the planes is amazing!.Version: 5.35

I’m not happyDelta made an equipment change so my seat was down graded from economy plus to economy. I was wait listed for one of three available first class seats using my regional pass and Platium status awhile ago. My origami flight was booked lax to Westchester in economy plus, when my ticket was changed lax-jfk the agent apparently booked me in economy and did an automatic upgrade due to my status to economy plus. So Delta feels this down grade is ok! As my choice airlines and platinum member I thought there would be a possibility of just upgrading me from the waiting list to a first class seat which is available since the economy plus seats are full. Why spend 100,00+ on my Delta card if there is no consideration in maintaining my booked seat. I’m upset and disappointed in the change that was made due to your equipment change. When there are options to help out a customer maybe Delta revenue should not be it’s only priority. During COVID you did not want to refund my dollars on flight I was not able to take but offered credit which I’m still holding. I’m simply disappointed that now that I’m back flying my experience has been negative and disappointing..Version: 5.13

EasyGreat App no fuss very easy.Version: 4.13

Top of Class AirlineFirst & only choice of airline.Version: 5.40.1

Excellent appA thoughtful and intuitive app to keep all things in one place.Version: 4.17.1

Can be improvedPlease automate or simplify country search. It’s tedious scrolling up all through every country in the world to reach United Kingdom multiple times. Otherwise a good app.Version: 4.19.1

Ease of online check inSimple and easy to use nothing too complicated at all Well done Delta. You certainly are one of our favourite airlines to fly with..Version: 5.24.1

Let me keep my roller bagGreat plane, had screens at every seat, clean, staff was professional and very neat in appearance. Two things, announcement volume was very loud and sure to scare you from a plane nap which are hard to come by- and a few too many messages welcoming me from Delta. Second, I was going to be cutting it close in time for a rehearsal dinner an hour out of Atlanta and only in town for 48 hours so didn’t pack much so just took a carry on. They announced that they had no more roller bag room just as I was next to board. The ticket agent assured me I could check if there was room and could keep my bag if there was room. However a luggage guy came and snatched it away from me as ticket agent put a tag on it and TA DA! I now had to wait for my baggage and go to baggage claim despite my careful planning and several volunteers putting their bags for ticketing. AND there was PLENTY of room on the plane for more bags and I was one of last third to board. Feel like I was VOLUNTOLD. Let me keep my roller bag or truly let me check first and if no room I will gladly forfeit..Version: 5.10

Super Easy Check in.Love this airline..Version: 5.41

Disaster app!App never new where I was and could never separate first flight from connecting flight yesterday and today. Today it never registered I had switched flight one and never adjusted the connecting flight. Had to do it in person when I arrived in ATL. Phone wait 5-7 hours, wow! Text suggestion useless and a waste of time. I left OKC at 12:10 their time and am still in ATL at 5.00 pm with flight delayed to 6:58, the flight I rebooked in person as I was unable to do it by app or phone or text, what was I thinking. This was my first business trip since Covid and Delta seem to have lost the thread as a service airline. Perhaps American or United have regrouped given the down time, will check them out for the next trip. Will not get home for another five hours, after five plus hours to date. Bad things happen on connecting through Atlanta! I hope this review links to me so one can read it with some understanding of a loyal Delta fan who just got run over by your app and make everyone connect through Atlanta decision..Version: 5.9

ExcellentSimple, easy to use. Thank you Delta. Still #1..Version: 5.35

Better than averageI use many airline apps. This is as good as it gets..Version: 5.4.1

Road Warrior Loves DeltaI have flown domestics weekly for work for more than 15 years. I am a die hard, dedicated Delta fan. I think I fly more hours to an some flight attendants. Of course there are the occasional delayed flights due to mechanical or weather which no one has control over, but the frequency of those inconveniences have been a small percentage compared to my total travel flights. I once took 2 days off work to earn MQMs. I flew from Orlando to JFK to Amsterdam to Johannesburg South Africa. I spent 23 hrs in Johannesburg and flew back. And I did this crazy long trip so I maintained my Diamond status for the next year. Other airlines don’t come close to the consistent customer service Delta provides. I love the Delta perks they offer with Diamonds status. Things are different since COVID and I don’t get upgrades like I did previously and I don’t care for the Sky Club wait lines in Atlanta but again those are minute compared to incredible service Delta provides. I could easily book with another airline and get many more direct flights but I chose Delta and go thru Atlanta every week. Pretty sure I’ll have to go thru Atlanta when I die. Thanks Delta for making my weekly travel more enjoyable and something I can rely on every week..Version: 5.28

Susan strasserWhile traveling home from nj to Florida delta canceled our flight. We rebooked with a connection in Atlanta. Delta took off late, causing me to miss my connection and resulting in my having to sleep in the terminal overnight. Scheduled for standby and notifying delta that I was traveling due to bereavement due to the death of my mom, I was told by the delta representative in the sky lounge that we were #’s 1&2 and we would definitely get seats. The next morning at 4:30 when the sky lounge opened I asked about the flight status and seating, the same gentleman told us we were 8&9 and we MAY get on! He then sent my ex husband who was traveling with me to the wrong terminal on the other side of the airport. I have all of the documentation including the boarding pass with the incorrect gate info. I travel with a service dog, due to my debilitating anxiety as I suffer from bipolar disorder, and aside from the grief of loosing my beloved mother, my travel experience on delta caused me to suffer a setback in my mental health. My travel companions were Marc strasser, Jared strasser and Jillian sidisky..Version: 5.21.1

Disappointed!In fairness, there are many things this app does right - however, the plethora of things that are broken and that have been for years now merits a strongly worded inditement. The app consistently crashes with airport WiFi. Delta blames this on the local airport’s WIfI- but for a Multi-year Diamond Medallion with multiple million miles who sees hundreds of airports each year - it can’t always be the airports wifi - sorry Delta, that Dog don’t hunt! Also, the app crashes consistently (usually while I’m in the TSA line). For me, it crashed 1/2 the time I tried to use it in the last year (I wrote it down each time it crashed). This is unacceptable! You can change the amount of information stored on each device vs what has to be downloaded (and which is the likely cause of these crashes). For example, once my boarding pass has been downloaded - why does it need to be redone loaded every time I log on?? A simple byte of info indicating a change vs no change could flag it and give me the option of downloading an updated boarding pass or not - this would prevent it from crashing at the most in-opportune time (at the TSA line). Yes - I can bypass by taking a screenshot or saving it to my wallet - but most of the time I am running. If I’ve already downloaded my boarding pass - don’t make me log on and connect to get it again! I know you can fix this. Please do!!.Version: 4.17.1

Dr. Imbenzi GeorgeExcellent Service! Home in the sky!.Version: 4.14.1

Delay delay cancel cancelUnfortunately mechanical issues tried to fix overnight got on next morning and still mechanical issues so day 2 and trying to figure out how to get home. I get things things happen but the unfortunate part was lack of staff to handle this. Couple hours on delta’s direct phones was a no go. A 4 hour 52 min wait to call customer service and was cut off after almost two hrs. Another 90 min on phone and then 2.5 hrs in line at gate. Luckily our travel agent was able to get us last four seats on delta’s afternoon flight but took her several hours and multiple supervisors approvals. Also told last night there are no hotels but if you can find one keep your receipt so you can submit it after you get home. Based on the level of service or I should say lack of I can see this being a nightmare. I will say the flight crew and gate agents were nice and great to deal with as it is not their fault but rather management’s lack of ability to shift their staff from the front desk to open gates to rebook people for the third time. There are still dozens in line to rebook 3 hours later and counting..Version: 5.17

CheckinSo far so good.Version: 5.39.1

Delta AppReally easy to navigate. Good info!.Version: 5.41

It's good!Having booked all my domestic flights with Delta for my overseas trip, the app has been really useful in finding flights. It also maintains my booking information and gives me additional information about the aircraft, maps of airports and options you might like to add on to your trip. Another good thing is it can easily give you multiple options for flight paths to take if you are traveling across a few states and needed to have a layover if you don't want to go completely direct. Also having changed a flight and upgrading the app instantly updates itself with changes made. Pretty useful and easy for someone outside the US looking for flights. The only thing I do wish it had is an option to change its currency so you can see how much it is exactly in your currency and not just USD. Otherwise good and decent app!..Version: 3.5.1

Your faultUsually I’m super humbled and just glad to get home. But this time feels different. I felt like you treated us like trash…. And this time it was clearly your fault…! You cancelled my flight because you didn’t have a flight crew. You told us minutes before we were suppose to board. I called and you said you would call me back in an hour. I noticed other routes I probably could’ve taken to get to my destination, but you did not provide the proper amount of help physically or digitally in quality time. I know it’s difficult to control people’s emotions but I worked hard to stay humble. We finally got seat assignments on another flight for much later that day.. you degraded our seats to Delta Comfort. My question for you.. How can your systems decipher alternate routes much quicker and send info to us digitally so that we are not waiting in emotional lines with dissatisfied customers and stressed employees. Also.. I’m a Gold Medallion member. Although that feels like that doesn’t mean much these days… It would have been nice if you offered us passes to the lounge, at least. I would’ve paid for them, but you don’t offer that anymore as well. I feel I’m owed more than just the balance difference between my original first class ticket to Comfort +….Version: 5.13

Easy to useMakes it all very simple.Version: 4.18

Awesome!I’ve been used Delta airline for many years. I usually got very good services!. Easy to make any change..Version: 5.39

AmazingLets me check in online. Let’s me pay for my luggage and it is like everything all in one. Must get. I wish I knew if this company sooner.Version: 4.6.1

Excellent option to flyI like so far everything in this airline.Version: 5.40.1

Facile à naviguerApplication bien faite, facile de si retrouver.Version: 5.37

Check inUser friendly great app.Version: 5.35

If it ain’t broke….I have been using this app for years and loved it since they fixed the issues that logged you out at the most inopportune time. I just updated the app for a recent flight and saw the new layout and my first thought was nice. A new improved interface. Soon found out though that the “improvement” was that now you cannot see the entire trip on one screen and seeing just the last leg of the trip almost made me miss my flight! After I figured out that I was only seeing the last leg I tried swiping to the other leg like before and nothing happened. Took me a minute to realize I hadn’t booked my flight incorrectly and that I had to awkwardly choose the correct leg from a small drop down at the top of the screen. This is not an improvement! Swiping through the trip is much better than a drop down. Also like to see the entire trip on one screen. Each leg shows as 1 of 1 which is either incorrect or just confusing. Sometimes change is just change and not improvement..Version: 5.15.1

Fantastic App for TravellersBest airline app in the business. So easy to use and makes travel so much easier..Version: 4.17.1

Baggage check in onlineWas unable to pay for bag with SkyMiles once I switched to visa was ok.Version: 5.41

Delta is so much better than other majorsDelta has great customer service..Version: 4.14.1

Trip via Atlanta to JamaicaHaving flown with the main airlines, BA, Virgin and the the odd Delta flights, I must commend Delta Airlines for the outstanding service received. My mother and I were treated as if we were travelling first class and all the cabin crew were very, very attentive and eager to offer us assistance. Our seats were comfortable, meals were of a good standard and where the opportunity presents itself we would definitely fly with Delta Airlines again - EXCELLENT customer services and appreciation..Version: 5.1

Just one click awayThis time I had to change the dates of my travel and then again change the seat, everything was so smooth and it was just a click away. Thank you!.Version: 5.30

Delta appFast and easy to use.Version: 5.28

Great interface, just wish for Two-step AuthenticationI love flying with Delta, and the app makes it easy to book flights and locate your boarding pass. My only wish is that Delta implements an optional security feature to prevent those from hacking in. Not everyone flys often to find the feature worth it, so I say optional so a person can make the best decision for them and their travel needs. Reason being is that Delta has plans for international travel to store important data such as passport, other government issue documents, and credit cards such as FlyReady to make traveling easier. My question is jow can I stop someone for accessing my account remotely and changing my password and stealing my information? I CAN’T and unfortunately, my account has been compromised before where someone has done so. I have complained and put cases in but no resolution. Delta could really provide ease of mind for those who would like to store their information within the app so they do not have to continue to upload documents everytime they fly internationally. It eliminates the hassle and things to worry about when traveling or not traveling. If Delta added this, I would give them a 5 star for this app!.Version: 5.35

Best ServiceI always choose Delta 1st!!! The best customer service than any Airline.Version: 5.35

Great experienceEasiest check in via app ever! Smoothly done.Version: 5.2.2

AnnoyedAlready paid virgin for suitcase now pay delta same company.Version: 5.2.2

Awesome serviceAs a first time flyer this was the best experience I could’ve asked for. Thank you Delta for an awesome experience!! Your staff are wonderful!.Version: 5.39.1

Bag issueUpon arriving I lost 2 hours of valuable time. I was asked to check my carry on in at the gate. The reason I had a carry on was to be able to get to my final destination as quickly as possible. First, I had to travel within the airport quite a distance to baggage claim. Then after standing and waiting for my “carry on bag” which never came on the delivery system and everyone had left I had to find a an airport employee to help me. He helped me install the Delta app which took more time to let me know that my bag was still on the plane ( what the app showed!). Then I had to stand in line which was extensively long and not moving for lost baggage claim. After 45 minutes of waiting. I had someone hold my spot and went to look on all the carousels in the area to find my bag was on a carousel that was not associated with my flight! Thankfully, I didn’t have to wait in that line any longer. However, I still had to pick up my rental car, the weather went from bad to worse and I had to now drive a long distance in the dark on top of it not familiar with the area. I have difficulty driving in the dark especially with the snow storm and ice that was worsening! First time flying Delta in many, many years. Not what I would have ever expected to experience..Version: 5.28

Love DeltaLove that you are always on time out of Detroit!! Service is impeccable!! Thank you Delta!!!.Version: 5.35

Awesome ExperienceIn this day and age of difficult travel schedules, weather, cancellations and stuff like this, I just had the most incredible positive experience with Delta and the flexibility they provide. I will fly Delta whenever possible..Version: 5.40.1

Outstanding g Service!On my trip from Bristol UK, through Amsterdam, Minneapolis and on to Las Vegas through all phases and all Staff was Simpely outstanding. It wasn’t one or 2 staff during all the flights, but every singly staff member. They should be commended!.Version: 5.21.1

DeltaMy only suggestion, which I have made before, is to serve an alternative to the Chardonnay. Pinot Grigio perhaps?.Version: 4.18

Awesome app, a great reason to choose DeltaThis is the best airline app ever, definitely a point of difference to choose Delta over another airline. Can choose seats, see plane seating map with wing & toilet position, choose meals & upgrade to Comfort Plus. It tells you when a reschedule has resulted in insufficient time between sectors. Great having all flights visible so I can leave my paper itinerary at home!.Version: 3.4

Great AppHas all the information I need at the touch of a button.Version: 4.20

Just greatHave used this app since 2014, so easy to use, and very well laid out..Version: 4.14.1

Simple journey works fineIt is easy to check in as a guest and add boarding pass to the wallet. That is all I need. App could be smaller in size..Version: 4.13

Delta’s App Failed UsOur flight was cancelled in advance but we were not notified. The App showed it “On-time” at several check ins on our trip from home to the airport. We left home at 12:40 and checked the flight status on the drive to parking, on the shuttle to the terminal, in the security line and after we got through security. At every instance the app was properly refreshed and re-loaded and we were told the flight was on time. It turns out the flight was cancelled at 12:47 shortly after we left home. Delta sent an email but did not send any in-app or text notifications. Their app also failed to show the cancellation at every stage. It’s sad that Delta is considered a good airline because it would be so simple to have their app display correct information. No compensation was offered and our flight was rebooked to today, which also got cancelled at the gate. Delta has so courtesy rebooked us on a one way flight to New York. Too bad our flight was to Tampa. Customer Service has been on hold for 3 hours. It started at 82 minutes and 3 hours later the hole is still 80 minutes. I wish I had some good feedback and know this happens to many others but a simple notification could have saved a lot of frustration. Fingers crossed we can go on our vacation and salvage the rest of the week after 2 days lost..Version: 5.18.1

Trip to the US and backWe have found Delta and it’s staff to be excellent in all respects..Version: 4.20

What a great appI spend a lot of time in a plane but rarely fly Delta due to my typical routes. What absolute pleasure was it to use the Delta app to manage my flight. Easy to use. Very intuitive. Very quick. No glitchy problems like I normally have with the other 4 I normally use. Definitely going to find a way to fly Delta more often..Version: 5.38

Great planes and service. Thank youThank you.Version: 4.9

Surprised at the level of empathyThey were there getting in done in this complex COVIT time. Tests taking much longer then committed. Delta stepped up with refunds and flexibility of alternate flights. Will definitely fly with them at every opportunity. :-).Version: 5.15.1

Delta needs to hire s better IT departmentDelta is probably the best American airline in nearly everything except for its technology I am a Diamond medallion customer the shortcoming of the app comes when you try and use upgrades Although it lets you know your seat assignment most, but not all the time - the app won't let you check in online This means you have to either stand in line at the airport and get a paper ticket, or if you are brave you can call their Diamond medallion line where the agent will put you on hold while she checks with the ticketing department who are the airline's equivalent of the DMV 9 out of 10 times this hold time will be over a half hour or, as recently happened to me an hour and a half of listening to their horrific hold music also the agent keeps you on hold without getting back on the phone to update you on what is going on or maybe more accurately, what is not going on The result is you wonder whether they forgot about you, and you debate about hanging up and starting the process all over again Meanwhile if you look at the app it won't even give you the boarding time or gate info since officially you're not checked in.Version: 5.29

ParfaitFacile d’utilisation. Tous les changements de vols y apparaissent et il est facile d’inclure le tout au calendrier. Application claire et contenant toutes les informations nécessaires..Version: 5.37

Unable to upgradeI had an opportunity to upgrade for a flight and was traveling with another individual. On my app, the seats weren’t available, but was showing availability for who I was traveling with. I tried contacting Delta to discuss the problem and they were unsuccessful with helping and said that they couldn’t see any availability from their end and to check the website. The person that I was traveling with was able to see availability and called to request the seats since we were both traveling on the same flight together. We were told that they would give us a voluntary change since it didn’t show availability on my app. The person I was traveling with didn’t have medallion status and was able to see first class tickets available for the first leg of the international flight, but wasn’t able to upgrade to first class on the flight home. However, I was given the option to upgrade to first class on the last portion of my flight instead of the international portion. I then was told that in order to upgrade, I would have to upgrade the entire flight. I thought that was ridiculous because I didn’t have to do that going on my trip. I had regular seating and then first class for the longer portion of the trip. I should be able to upgrade regardless if it’s available on another person’s app and we are traveling together and both AREN’T MEDALLION MEMBERS. How ridiculous….Version: 5.42.1

Adds a lot of valueWorth installing. So many useful features. Thanks Delta for this app. This enhances the customer experience..Version: 5.36


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