4.83818 star

Total 62 Positive Reviews

Fly Delta App User Positive Comments 2023

Fly Delta app received 62 positive comments and reviews by users. Can you share your positive thoughts about fly delta?

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Fly Delta for Positive User Reviews

Delta loungesI enjoy flying with Delta but unfortunately the rules change every time I am flying somewhere in the USA I was under the understanding that my gold virgin status would give me access to delta lounges when reading websites it states I can use my access pass But I keep getting told on this trip it is for international Travel only and not for domestic travel Your terms need to be set clear as I have been grated access and not granted access this all depends on the person at the desk to your lounges Looking forward to continue flying with delta.Version: 5.0.1

DeltaMy only suggestion, which I have made before, is to serve an alternative to the Chardonnay. Pinot Grigio perhaps?.Version: 4.18

Delta app.Great easy to use app. Works really well, quick & friendly..Version: 4.6

Great planes and service. Thank youThank you.Version: 4.9

FlightsWe flew from MSP to SLC. Not only was our flight delayed due to a last minute mechanical, we had to wait for a push back cart and de ice. Lastly, the flight was not catered with snacks. We would have missed our connecting flight if the pilots were not aboard our flight. Then our son who was flying out of SFO to meet us on Jackson the next day had a flight delay. He was sent back home as there was no way you could get him into Jackson. This caused us to miss a day and 1/2 with him on a trip specifically to meet up with him. When I called you during our delay, the agent said that we could change our return flights without charge, when I called back to change out flight the other agent said no. Frustrated that we were promised something that was not true. Furthermore, the delay for our son costed him over $130 in uber charges going to and from airport. Two not positive experiences with Delta in a 24 hour period. Not a way to get return customers..Version: 4.16.1

Let me keep my roller bagGreat plane, had screens at every seat, clean, staff was professional and very neat in appearance. Two things, announcement volume was very loud and sure to scare you from a plane nap which are hard to come by- and a few too many messages welcoming me from Delta. Second, I was going to be cutting it close in time for a rehearsal dinner an hour out of Atlanta and only in town for 48 hours so didn’t pack much so just took a carry on. They announced that they had no more roller bag room just as I was next to board. The ticket agent assured me I could check if there was room and could keep my bag if there was room. However a luggage guy came and snatched it away from me as ticket agent put a tag on it and TA DA! I now had to wait for my baggage and go to baggage claim despite my careful planning and several volunteers putting their bags for ticketing. AND there was PLENTY of room on the plane for more bags and I was one of last third to board. Feel like I was VOLUNTOLD. Let me keep my roller bag or truly let me check first and if no room I will gladly forfeit..Version: 5.10

Great AppHas all the information I need at the touch of a button.Version: 4.20

Fast and EasyThanks for something that works!.Version: 5.30

Trip to the US and backWe have found Delta and it’s staff to be excellent in all respects..Version: 4.20

AnnoyedAlready paid virgin for suitcase now pay delta same company.Version: 5.2.2

Dark Mode RequestPlease allow it to work with Dark Mode. AA already did,.Version: 5.0.1

Ease of online check inSimple and easy to use nothing too complicated at all Well done Delta. You certainly are one of our favourite airlines to fly with..Version: 5.24.1

Susan strasserWhile traveling home from nj to Florida delta canceled our flight. We rebooked with a connection in Atlanta. Delta took off late, causing me to miss my connection and resulting in my having to sleep in the terminal overnight. Scheduled for standby and notifying delta that I was traveling due to bereavement due to the death of my mom, I was told by the delta representative in the sky lounge that we were #’s 1&2 and we would definitely get seats. The next morning at 4:30 when the sky lounge opened I asked about the flight status and seating, the same gentleman told us we were 8&9 and we MAY get on! He then sent my ex husband who was traveling with me to the wrong terminal on the other side of the airport. I have all of the documentation including the boarding pass with the incorrect gate info. I travel with a service dog, due to my debilitating anxiety as I suffer from bipolar disorder, and aside from the grief of loosing my beloved mother, my travel experience on delta caused me to suffer a setback in my mental health. My travel companions were Marc strasser, Jared strasser and Jillian sidisky..Version: 5.21.1

Easy and straightforwardWell made app.Version: 5.21.1

Customer ServiceI have tried for 22 hours to get in touch with the Delta customer service department. I have made at least 10 phone calls. The wait times have been as long as 9 hours, then 7, then 5, and then “less than 2 hours”. I waited on the phone last night for more than 3-1/2 hours, still unable to get a live person in the phone. I also used the contact is message link, only to get a text message every 2 hours asking if I still need help. This morning I called, and finally got a message that said to press one if you would like a call back and that it would be approximately 1 hour. It has been 3 hours and still no phone call. This is very disappointing. I understand with COVID we all lost a portion of our employee base, and that you’re working to staff up; however, having a flight that now leaves in less than 24 hours and I am completely unable to speak to custoemr service is again very disappointing..Version: 5.9

Awesome app, a great reason to choose DeltaThis is the best airline app ever, definitely a point of difference to choose Delta over another airline. Can choose seats, see plane seating map with wing & toilet position, choose meals & upgrade to Comfort Plus. It tells you when a reschedule has resulted in insufficient time between sectors. Great having all flights visible so I can leave my paper itinerary at home!.Version: 3.4

Fantastic AppThis app is fantastic. I was pleasantly surprised with how effective it was in managing my bookings. Not only does it allow you to perform all the tasks you want related to your flights with absolute ease, but it has never let me down. Let's hope it stays this way! Keep up the good work..Version: 2.3.1

HidesukExcellent, friendly, helpful, efficient customer service via the app and via Delta Twitter - many thanks.Version: 4.14.1

Disaster app!App never new where I was and could never separate first flight from connecting flight yesterday and today. Today it never registered I had switched flight one and never adjusted the connecting flight. Had to do it in person when I arrived in ATL. Phone wait 5-7 hours, wow! Text suggestion useless and a waste of time. I left OKC at 12:10 their time and am still in ATL at 5.00 pm with flight delayed to 6:58, the flight I rebooked in person as I was unable to do it by app or phone or text, what was I thinking. This was my first business trip since Covid and Delta seem to have lost the thread as a service airline. Perhaps American or United have regrouped given the down time, will check them out for the next trip. Will not get home for another five hours, after five plus hours to date. Bad things happen on connecting through Atlanta! I hope this review links to me so one can read it with some understanding of a loyal Delta fan who just got run over by your app and make everyone connect through Atlanta decision..Version: 5.9

Missing Dark Mode and Slide OverThe new UI incorporates a lot more bright white screens. That is super jarring for any user running dark mode in iOS 13. Please allow for the UI to change dynamically between light and dark to match the system state. The app should also take advantage of the new slide over/split screen functionality on the iPad. The app is currently to spread out and hard to use on the larger iPad Pros, but with slide one it would look just like the iPhone version! That would be so nice to have because then the app would be much more useful when having to have safari, calendar, email, etc. open at the same time. Don’t get me wrong, I’m a very loyal Diamond Medallion and the Delta app is considerably better than other airlines - but as the app gets better and I use it more, these other features matter even more to me. Especially because the Delta website is considerably worse than the app when it comes to mobile interaction and information consumption..Version: 5.0.1

Great experienceEasiest check in via app ever! Smoothly done.Version: 5.2.2

Delta AppEasy to use, no issues.Version: 4.18

It's good!Having booked all my domestic flights with Delta for my overseas trip, the app has been really useful in finding flights. It also maintains my booking information and gives me additional information about the aircraft, maps of airports and options you might like to add on to your trip. Another good thing is it can easily give you multiple options for flight paths to take if you are traveling across a few states and needed to have a layover if you don't want to go completely direct. Also having changed a flight and upgrading the app instantly updates itself with changes made. Pretty useful and easy for someone outside the US looking for flights. The only thing I do wish it had is an option to change its currency so you can see how much it is exactly in your currency and not just USD. Otherwise good and decent app!..Version: 3.5.1

Comfortable flightTravelling in Delta airlines is very convenient and comfortable. I did not have checked in baggage but I had small suitcase. They offered to take it and checkin at the gate at no extra cost. What I liked was, when I was changing flight at Salt Lake City, after boarding I got message that my checked in suitcase was accompanying me. Very thoughtful of them. Thank you 🙏.Version: 5.29.1

AmazingThis app is amazing, it tells you when the tags get loaded. Even the ones from the gate when there is no over head space. Delays Gate changes Which gate it’s boarding at! Even when they start boarding. Easily the most impressive airline app I’ve ever seen!.Version: 5.24.1

Bad Desing1. Why should I have to enter my confirmation number to find a flight when I’m logged in? 2. « Modify Flights » option popping an error each time. Have to call delta and wait for 37 mins while enduring crappy compressed music. Please add an option to silence the music pleaaase. Hire proper graduated developers and project owners...Version: 5.28

The Gold StandardI travel a lot and I’m not loyal to any airline, money talks. With this in mind, I’ve traveled domestic and international with many airlines and have used, or attempted to use, all of their apps. Interoperability with Delta website. If you purchased your tickets via website, good news! The app will interface seamlessly with website purchases. Not all airline apps do this. Ease of use. Once logged in to the app, you have the option of staying logged in between sessions which is fantastic when you are traveling. This makes it easy to access your digital boarding pass. I made my first trip with just a carry on bag and an e-ticket by checking in on the app. This eliminated the trip to the kiosk or ticket counter. The entire time I was in the terminal, I kept thinking I was doing something wrong. I showed the e-ticket to security and the gate agent; that’s it!! Updates. There were many reminders as appropriate. This include: Check in 24 hrs prior Gate information Departure and arrival updates Boarding advisories Luggage advisories The app has a lot of great features, some found in other airline apps, some not. Some of these features include: Purchase tickets Update personal information needed to fly and TSA Flight tracking Terminal maps with GPS location to navigate the terminal Show boarding pass without logging into smartphone Skymile data ...and more. This is a must have app to fly in today’s electronic world..Version: 4.16.1

Has gone backwardsIt doesn't do many of the things I would have expected: tell me my gate, give me real time status updates on flights, have terminal maps for connections, or note which claim my bags are on. Frankly a great airline app should act as a personal red coat: give me the info I need right now for what I am doing. So before I take-off it should say "hi, you flight is on-time at XX:XX from Gate 23 in Terminal 2, click here to check-in," when landing in ATL for a cx, it should say "you're arriving at gate B20 and your next flight is on time at XX:XX from gate E10. The closest SkyClub is B17 and click here for a map." When landing, it should say some like "Welcome to LA, you are arriving at gate 53 and your bags will be at claim 3 in Terminal 5". Then, if delayed, it would be great if I saw an IRROPS link with "we're sorry that our flights are late today, but click here to see your new flight options". Just some ideas on an app that would actually help make travel easier..Version: 5.9

Can be improvedPlease automate or simplify country search. It’s tedious scrolling up all through every country in the world to reach United Kingdom multiple times. Otherwise a good app.Version: 4.19.1

Great AppGreat service, fantastic App that makes life easy. Designated seats, good reasonably priced extras on board, free entertainment, free basic snacks, good deals on bags including golf clubs. I’m impressed. Much better than most internal USA airlines. Thanks Delta!.Version: 4.18

Surprised at the level of empathyThey were there getting in done in this complex COVIT time. Tests taking much longer then committed. Delta stepped up with refunds and flexibility of alternate flights. Will definitely fly with them at every opportunity. :-).Version: 5.15.1

ThanksIt’s good to prepare.Version: 5.26

Simple journey works fineIt is easy to check in as a guest and add boarding pass to the wallet. That is all I need. App could be smaller in size..Version: 4.13

Better than averageI use many airline apps. This is as good as it gets..Version: 5.4.1

Easy to useMakes it all very simple.Version: 4.18

Delta is so much better than other majorsDelta has great customer service..Version: 4.14.1

KhuzemaExcellent service.Version: 5.28

Great experienceExcellent website and very user friendly, easy to navigate and informative, A++ Delta.Version: 4.11.1

Best airline app in North AmericaI’ve literally gotten notifications that my connector was delayed mid flight when I was connected to the free messaging wifi….I was able to rebook my connector to a sooner flight within seconds. I love delta..Version: 5.25

I love flying Delta!I can’t say it enough times how much I enjoy flying Delta. I have had to fly a lot for work and Delta is Leaps and bounds above the other airlines. Where they stand out the most is customer service! I only wish that when there happens to be a cheaper flight on another airline that Delta could match that price so that I wouldn’t be forced to fly those other airlines. My company requires I choose the cheapest option. I can usually explain it ends up cheaper on Delta due to my free checked luggage but once in a while I still have to fly another airline when I would much rather fly Delta! Keep up the good work Delta! Also, if I could recognize and individual employee then Kerry in Billings, MT deserves some real recognition. It is very hard to leave home every week and she is the nicest, friendliest Gate agent. She is often times training new staff and is very patient with them. She really is top notch and her warm smile makes leaving home a little less painful. Thank you Kerry!.Version: 4.16.1

Great Airline to fly with. Couldn't fault it.Chose Delta to fly with when booking our flights for USA. Couldn't fault them. Will fly again with them next time we visit. Thank you Delta Airlines..Version: 4.14.1

Road Warrior Loves DeltaI have flown domestics weekly for work for more than 15 years. I am a die hard, dedicated Delta fan. I think I fly more hours to an some flight attendants. Of course there are the occasional delayed flights due to mechanical or weather which no one has control over, but the frequency of those inconveniences have been a small percentage compared to my total travel flights. I once took 2 days off work to earn MQMs. I flew from Orlando to JFK to Amsterdam to Johannesburg South Africa. I spent 23 hrs in Johannesburg and flew back. And I did this crazy long trip so I maintained my Diamond status for the next year. Other airlines don’t come close to the consistent customer service Delta provides. I love the Delta perks they offer with Diamonds status. Things are different since COVID and I don’t get upgrades like I did previously and I don’t care for the Sky Club wait lines in Atlanta but again those are minute compared to incredible service Delta provides. I could easily book with another airline and get many more direct flights but I chose Delta and go thru Atlanta every week. Pretty sure I’ll have to go thru Atlanta when I die. Thanks Delta for making my weekly travel more enjoyable and something I can rely on every week..Version: 5.28

Dr. Imbenzi GeorgeExcellent Service! Home in the sky!.Version: 4.14.1

Outstanding g Service!On my trip from Bristol UK, through Amsterdam, Minneapolis and on to Las Vegas through all phases and all Staff was Simpely outstanding. It wasn’t one or 2 staff during all the flights, but every singly staff member. They should be commended!.Version: 5.21.1

Best airline and best serviceLove flying delta Always best service.Version: 5.30

Bag issueUpon arriving I lost 2 hours of valuable time. I was asked to check my carry on in at the gate. The reason I had a carry on was to be able to get to my final destination as quickly as possible. First, I had to travel within the airport quite a distance to baggage claim. Then after standing and waiting for my “carry on bag” which never came on the delivery system and everyone had left I had to find a an airport employee to help me. He helped me install the Delta app which took more time to let me know that my bag was still on the plane ( what the app showed!). Then I had to stand in line which was extensively long and not moving for lost baggage claim. After 45 minutes of waiting. I had someone hold my spot and went to look on all the carousels in the area to find my bag was on a carousel that was not associated with my flight! Thankfully, I didn’t have to wait in that line any longer. However, I still had to pick up my rental car, the weather went from bad to worse and I had to now drive a long distance in the dark on top of it not familiar with the area. I have difficulty driving in the dark especially with the snow storm and ice that was worsening! First time flying Delta in many, many years. Not what I would have ever expected to experience..Version: 5.28

Excellent appA thoughtful and intuitive app to keep all things in one place.Version: 4.17.1

Fantastic App for TravellersBest airline app in the business. So easy to use and makes travel so much easier..Version: 4.17.1

Easy appEasy and friendly app...thanks DL!.Version: 4.11.1

AlfredoSmoothly efficient App. Based passenger boarding service!.Version: 5.22

EasyGreat App no fuss very easy.Version: 4.13

Great app for busy travellersLove the check in reminders and ease of check in thereafter.Version: 4.14

East to useI fly with Delta all the time I like their app..Version: 5.24

Best of the bestI love flying delta.. the care and customer service is outstanding.. food is great... I don’t like eating onboard food but delta is exceptional... the movie selection is great.. seats are comfortable and always enjoy my flight.. ohhh and I always collect my miles on the delta app... easy... love it.Version: 4.13

KLM were excellent and treated my problems professionally and with great compassion, thank you.Fog.Version: 5.2.2

AmazingLets me check in online. Let’s me pay for my luggage and it is like everything all in one. Must get. I wish I knew if this company sooner.Version: 4.6.1

Trip via Atlanta to JamaicaHaving flown with the main airlines, BA, Virgin and the the odd Delta flights, I must commend Delta Airlines for the outstanding service received. My mother and I were treated as if we were travelling first class and all the cabin crew were very, very attentive and eager to offer us assistance. Our seats were comfortable, meals were of a good standard and where the opportunity presents itself we would definitely fly with Delta Airlines again - EXCELLENT customer services and appreciation..Version: 5.1

Great serviceThis trip has been our first time traveling Delta, we have been impressed with the service from the check in right up to ease of collection of our checked in bags. The check in at San Francisco for our flight to LA was particularly easy, the gentleman on the check in desk was very helpful.Version: 4.19

If it ain’t broke….I have been using this app for years and loved it since they fixed the issues that logged you out at the most inopportune time. I just updated the app for a recent flight and saw the new layout and my first thought was nice. A new improved interface. Soon found out though that the “improvement” was that now you cannot see the entire trip on one screen and seeing just the last leg of the trip almost made me miss my flight! After I figured out that I was only seeing the last leg I tried swiping to the other leg like before and nothing happened. Took me a minute to realize I hadn’t booked my flight incorrectly and that I had to awkwardly choose the correct leg from a small drop down at the top of the screen. This is not an improvement! Swiping through the trip is much better than a drop down. Also like to see the entire trip on one screen. Each leg shows as 1 of 1 which is either incorrect or just confusing. Sometimes change is just change and not improvement..Version: 5.15.1

Just greatHave used this app since 2014, so easy to use, and very well laid out..Version: 4.14.1

I’m not happyDelta made an equipment change so my seat was down graded from economy plus to economy. I was wait listed for one of three available first class seats using my regional pass and Platium status awhile ago. My origami flight was booked lax to Westchester in economy plus, when my ticket was changed lax-jfk the agent apparently booked me in economy and did an automatic upgrade due to my status to economy plus. So Delta feels this down grade is ok! As my choice airlines and platinum member I thought there would be a possibility of just upgrading me from the waiting list to a first class seat which is available since the economy plus seats are full. Why spend 100,00+ on my Delta card if there is no consideration in maintaining my booked seat. I’m upset and disappointed in the change that was made due to your equipment change. When there are options to help out a customer maybe Delta revenue should not be it’s only priority. During COVID you did not want to refund my dollars on flight I was not able to take but offered credit which I’m still holding. I’m simply disappointed that now that I’m back flying my experience has been negative and disappointing..Version: 5.13

I LOVE DELTAI am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow!.Version: 5.15.1

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