- 92.7LEGITIMACY SCORE
- 94.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
TeamSnap App Complaints & User Negative Comments 2024
TeamSnap app received 91 complaints, negative comments and reviews by users. Have you ever had a bad experience using TeamSnap? Can you share your negative thoughts about teamsnap?
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TeamSnap for Negative User Reviews
✓ Super Useful with an Annoying ProblemThis app is incredibly useful to facilitate team logistics and to share team info. As long as team parents participate, the app will let you know who is going to practice each day and help you plan around attendance. It can let you update game scores and results in real time (for parents who can’t be at a game). It has a team only chat; very useful for games on the road. Only problem- the app always has a little orange dot to make it appear that I have a missed message to read. I’ve opened everything in the app to make sure (and I’m pretty familiar with it after three years of use), but I can’t get the annoying alert to go away..Version: 6.2.1
✓ New UI update terribleI am a diehard TeamSnap user and really loved (and relied on) this the app for many years... until recently. Ads being placed within schedules while updating availability is beyond annoying, and this week’s UI overhaul is awful. I have to tap and click in too many places now, whereas before the app was simple and clean, with a single click on an icon instead of several clicks within drag down menus. Because of these changes, I now have to search for my kids’ multiple teams, and then search for the functions within their TeamSnap site, which has made this app more time consuming. Worse yet, I don’t see teammates updating their availability regularly anymore, probably because of this bad update. Please go back to a simpler, cleaner, and time saving way of navigating this app ... and get rid of ads in scheduling update sections!.Version: 4.0.1
✓ Improved Chat featureHey can you make it so we can add and remove people from the chats without having to make an entire new chat each time. It gets annoying quickly..Version: 6.27.0
✓ 1 flawAt first this was a 5 Star even with the flaw. And if I can rate the customer service, it would be 6 Stars. However the only part that irritates me is the payments section. When you add a new player on an existing roster, all of the past dues are added. Irritating to delete one payment at a time but doable when the team is new. One year in to this app and I added 3 new players, I had to delete months of payments one at a time for each girl, other wise it says they owe $2000 (or what ever your dues are). Now it’s a royal pain to add players. I submitted a request to improve the payment feature a few times over the year but nothing has been done yet. Once that is fixed, this app goes back to 5 Stars..Version: 4.3.3
✓ Use to like, but STOP charging meI enjoyed the app and what it did for my team. Now that the season is over we decided to not use it. I cancelled in March, my phone shows not active but I still keeping getting charged. I’ve emailed, tried to find a phone number, I’ve tried on my pc, phone, everything. This is awful services, do not subscribe unless you want to pay for it for life!.Version: 6.23.0
✓ Ad Management is Stone AgeThe second an app pops up a full screen ad, you’ve lost the game, pun intended. That’s aggressive, incredibly poor UX, and the entire — legitimate — Web moved past that over a decade ago. Even more, an option to pay their subscription to presumably get ads to go away, isn’t apparent, though listed as available in the App Store. So, that’s either a direct violation of App Store TOS, or sneakily masking it, as ad revenue per user is presumably higher. Not cool..Version: 6.21.1
✓ Could be a great app but....It has many areas that are lacking. I have one team that gets all of the notifications and another team that gets NOTHING! Mind you I set up both teams on the same day so what’s the problem??? It would also be nice to add a feature to where the creator can see who actually saw a Posted message in the team chat. We have had many parents miss games and practices all together because they never receive and email or notification for it. I am not sending out daily reminders of what is on the schedule for the day and still have some parents not getting that info sent to them. Very frustrating!! I have even checked their phones to see what they are talking about and their team message is completely empty..Version: 4.7.12
✓ Not ImpressedUsing this app because of a group I belong to. It is awful compared to other team apps out there. It’s not intuitive, the ads are annoying and no ability for members to add profile pictures. Then when creating an album to add pictures for an event, pictures can only be added 1 at a time, rather than offering multiple photo selection (which virtually every other app on the planet supports). I would give it 0 stars if possible..Version: 6.22.1
✓ Bad updateTS use to be a fantastic way to communicate with your team. They recently updated it and its functionality has plummeted as anything worth it is behind a paywall- where as before the free version was worth it. The amount of ads now is also ridiculous. Had something great but ruined it.Version: 6.21.0
✓ Good but team cowboy's betterCould be a little more intuitive and to the point but is still useful. I think Team Cowboy is better..Version: 2.3.4
✓ Stopped working.I got this for kids team. Worked great in the beginning but then it started having issues. Just started the season and now I am team manager so it is worse now. When I tap some of the buttons it just shows a blank screen. It won’t pull the roaster with a message it couldn’t “fetch” it. I can’t log out because that screen is blank even after refreshing the screen. I have deleted and reinstalled the app now twice and it seems to be working better. I was contacted via email by the company so I could trouble shoot the problem with them. If things go funky again I will contact them..Version: 6.3.16
✓ Ads on teammates phonesI don’t appreciate paying $60 a year for an app and having half the team see ads pop up. Either charge me for a subscription or show me ads. Pick one. Will move to a competitor as soon as possible..Version: 4.3.0
✓ Poor usability experienceCannot delete old team and the app does not update to this years team even after invite from coach. Uninstalled app after 5 minutes of frustration. Please hire a UX designer and do some user testing in the future..Version: 6.21.1
✓ There are better apps.We have used several of these apps in the past. The team we took over was familiar with this one so we continued it. Team snap charged a premium fee to see who would be at the games, fine. Paid the fees. The fees were twice what our favorite app costs but offered less features. Whatever. The deal breaker was that I tried to cancel right after my membership renewed for our final month so the membership wouldn’t renew after the season was over. They immediately rip away all the benefits you already paid a month ahead on and you can’t use the services you paid for. This is shady business practice and a potential class action lawsuit. You have to continue to pay for this membership up until the day you are done using it and then hopefully remember to cancel. They are absolutely counting on you to take a month or two to remember to cancel this membership. And they offer zero refunds if you are a day late on cancellation. We would have probably stayed with them another season or two if this last part hadn’t occurred..Version: 6.15.0
✓ Needs a lot of work / paying for extra services that don’t workThis app is good at first, but once you start getting into the meat of using it the problems arise. No badge icon to notify of new posts, alerts, etc... Additionally the supposed easy notifications do not work half of the time and I end up with players/ parents who are uninformed. The worst part about it is that you don’t see any of these flaws until you have paid for the extra options, which don’t work. Good luck trying to get assistance as well, as you may receive an email reply a week or so after you fill out the online help request. Yes that’s right, you can’t talk to or chat with a human being in real time, unless you pay extra for that also. Get with the times and update your apps capabilities or you will be losing users nonstop..Version: 4.6.0
✓ The badge notification is not workingI don’t know why but recently after the update I show that I have five unread messages when I check my messages I don’t have any unread messages. When I get new messages it just adds on from the five that won’t go away other than that before it was a pretty good app but this is quite annoying to me now at the point debating on just deleting it and figuring out from his teammates what’s going on because I don’t like unread notification showing on my phone. Update First issue fixed itself after I sent in my review. However I’m still over this app they canceled practice four hours prior to practice I have no notification in my phone from the app. I check to make sure all my notifications are on and they are. I have to open the app to see that they canceled practice so I drove all the way out of the way to just drive back home for nothing. My plan is to find another app for them to use to tell them they need to start using that one because I’m over it.Version: 5.8.2
✓ BuggyMy app is stuck in an old version and it errors every time I try to do anything. By anything I mean anything: read a text, access schedule… I cannot view my profile page to log out and try that to see if it settles. It won’t offer the option to update in the App Store. So I went as far as deleting it to try to restore everything from scratch. Well, it deleted from the phone but in the App Store it won’t allow me to redownload it… so now when I need to open it I have te look for it in the all store every time. Fun 😀. I don’t like giving 1 or 2 stars as someone worked hard to put this app together… but I really wish these bugs could be fixed 😀. And no it’s not my phone..Version: 6.27.1
✓ Too Many AdsGood app but way too many ads..Version: 6.26.0
✓ Good but not so goodGreat app , clear view of everything , fully functional like the website , only problem Is that the emails send twice instead of just once really annoying but overall a good app ..Version: 2.3.0
✓ Disappointing ExperienceTeamSnap has been a disappointing experience. Unfortunately, the app consistently encounters errors, making it unreliable for accessing important information. Many tabs within the app frequently appear blank, hindering our ability to navigate and utilize its features effectively. Even basic functions like team chat suffer from significant delays, impacting timely communication. Despite investing in the paid version, these persistent errors remain unresolved, leaving me frustrated and removing the subscription. While everyone can understand that technical issues can arise, the decline in app quality has been evident. Rebooting, refreshing, and even logging out and back in have proven ineffective in resolving these problems. As a platform widely adopted by our team, it’s disheartening to witness the deteriorating performance of TeamSnap. I hope the developers address these issues promptly and restore the app’s reliability, as it plays a vital role in managing our team’s activities..Version: 6.22.2
✓ Useless. Wasn’t always this way though.So I have been using this app for many years for my oldest playing soccer on different teams and leagues and we didn’t have any issues. Until recently. I’m not sure if there’s some sort of bug or something they need to fix but trying to use the app is hopeless currently. There is no dashboard, the home tab is blank, you can’t view the schedule tab even though the practice schedule has been released. The roster section is accessible, sort of, but it won’t save the info you put in. Frustrating. I hope this is resolved before August when my little one starts playing or there will most likely be a lot of confusion and missed communications between all of us. This is disappointing to say the least..Version: 6.23.0
✓ ThievesWorks OK for team events. It does not link Automatically to your calendar you have to input everything manually and then the thieves make it so you can’t adjust directly from your phone settings. You need to login from a computer. They automatically charge you another hundred dollars the next year without giving you previous notice. Our team was done and they automatically bill them your credit card. That money was to go for groceries. Now I’m overdrawn and everything bounced. I will never use the service again. Read the fine print their policy is no refunds beware. Modern day thieves..Version: 4.10.3
✓ Next update needs to have an option to !!!! DELETE A CHAT !!!!Delete chat option.Version: 6.24.1
✓ Ads for teams I don’t own, even though I have a paid subscriptionThis app is great for coaches and managers. We pay for the subscription and feel that it’s worth it. What I don’t like is the ads. They aren’t on the team I manage. But now I have to pay to eliminate ads on teams I’m a member of but don’t own? Even though I already have a paid subscription to the app? Sorry, that’s a crap way of sneaking in ads regardless. The new features on the app are nice, but aren’t universal between the mobile app and the desktop. It is really hard to set lineups on my phone. All of the heavy lifting (scheduling, rostering, etc) is done on a laptop. And the chat feature is only available on the mobile. It would be helpful to have that functionality across platforms..Version: 6.1.4
✓ AnnoyingNot very good set up. Have to pay to have more than 15 on the roster. Now i know why my friend hated it for his kids hockey. Deleted it..Version: 4.10.4
✓ FBHave to log in using Facebook so no good for me. Can't even try it out because of that. So based on having to use FB it's a one star..Version: 2.3.4
✓ Poor- not available for mobile carriers outside USLooks great but not available outside US.Version: 3.5.1
✓ Chat Is Too LimitedApart from a LOT of annoying ads, for the most part, the app works well, but the chat leaves a lot to be desired: 1. You can’t send or receive chat-messages from a computer, only from the app. 2. You can’t add people to a group-chat after its creation; you have to create a whole new group instead. 3. Messages are contained within the chat of the team in which they were created, so you often have to switch from Team X to Team Y to read a new message. 4. If someone sends you a message, and the team is retired before you read it, it remains unread, and you are stuck with an annoying red circle with a number in it that you have no way of clearing. Fixing these issues would be worth an extra star..Version: 6.26.0
✓ Can’t even open the AppI downloaded the App and am running iOS14.7.1. When I click on the App to open it, it just refreshes and won’t open. Pfft..Version: 6.3.16
✓ Not funny UPDATE YEAR LATERReading update info and seeing all the cheesy jokes. Work harder on app and less on bad jokes. The email communication is bad and confusing. When an email is sent you cant click on it in the app and respond you have to go to your email acct. so whats the point of the app. Forced to use by my soccer team or I WOULD NOT USE IT. Pictures when viewing are slow to view and is very time consuming AGAIN NOT USER FRIENDLY 2 stars cuz its free *** update was going to place a review and i already have. This is app is glitchy as well. My notification badge will not go away with a 1. I have reviewed all chats emails and other tabs, never goes away, updated, didn’t work. So just more problems once i had soccer season back on and FORCED TO USE THIS GLITCHY APP.Version: 6.21.1
✓ Load of trash!TeamSnap has the worst ever ux / UI it’s awful to use. I have to use it because rugby uses it but son entered in twice and can’t amend it. No amend settings. It’s awful to navigate! Needs a complete redesign!.Version: 5.9.0
✓ New update so slow!The new version is too slow to load, very frustrating especially when we need to start our session already and this App takes so long to load!.Version: 3.0.1
✓ There’s an Add for thatWe have been using TeamSnap for many seasons. I coach multiple sports teams so pay a good deal of money per team. As a coach it’s great gives me a place to update rosters , contacts, houses all my sports in a nice place. The stats portion, payments and the Social space for pictures and chat is nice. Some bugs but overall was satisfied. Seen a very strict drop off in utilization by parents didn’t understand why until was met with a very frustrated group of parents in our team meeting and seen that to not be shown adds they needed to pay monthly for TeamSnap + . Insane.. the adds were taking up majority of the screen and obscuring the needed details. As a coach this Was a good tool. If we are going to be asked to pay fees to use but in turn hit our players with unwanted adds what’s the point is paying the hefty fees? Use the free sites and get the same level of features (and more in some cases) and save the money for a new bench each year. This was an unfortunate change that as a coach I was blind to. Disappointing. Without the adds would be a 3-4 Star if some bugs are fixed. With adds 1 Star . Better to use the free sites at least there you are sacrificing some annoyance for price. Here you pay and still get hit...Version: 4.4.3
✓ **Avoid TEAMSNAP for your club's parent communication needs!**My experience with TEAMSNAP has been disappointing and frustrating. While the initial cost might seem reasonable, be prepared for a constant stream of advertisements that they bombard your parents with, trying to squeeze even more money from them. On top of that, the support provided by TEAMSNAP is subpar, leaving us feeling stranded whenever we encountered issues or needed assistance. The number of bugs and problems we've faced has been beyond imagination, making it difficult to rely on the app for smooth and efficient communication. Considering the numerous alternatives available, I highly recommend looking elsewhere for a parent communication tool that offers a more user-friendly and hassle-free experience. Your club deserves a platform that prioritizes effective communication without any intrusive ads or technical difficulties..Version: 6.23.0
✓ Update=No downloadMy New update won't finish downloading - is this just me or a bigger problem with the upgrade? I'll keep trying. Thanks!.Version: 3.4.0
✓ Latest update is terribleThe latest update to the iOS app is awful. Difficult to switch between teams and the message box keeps shrinking to a single line... Makes team communication difficult when you can’t see what you’re typing... Please fix it! I am a monthly paying team manager..Version: 4.0.1
✓ DisappointedSMS doesn't work in Australia without buying additional external SMS pack, managers can't set player availability in app (yet). Availability list shows non players so have to manually work out if I have enough players, subscription required to use basic functionality.Version: 1.3.4
✓ Used to love the app, but not since they changed lookWith multiple teams for multiple kids, this has always been a great tool. However now it defaults to the last team I was viewing and then when you go to the home viewer it has create a new team as the top pick. How often is someone creating a new team versus looking at their team. The old look was much more user friendly-open the app and pick the team I need to view. Also, not sure how you can fix the multiple accounts per team. I have an account, but when my child is created by the coach they get an account, so when There are alerts there are multiple views I have to do. I like the fact that at least now I can go In and clear the extra alerts via a drop down at the top, but just wish I didn’t have two accounts per team..Version: 4.1.2
✓ Functional but ugly as sinThe app was apparently updated in January 2014, which is surprising given that it still hasn't been updated for iOS 7, let alone 8. Don't hold your breath for an iPhone 6/6 Plus update any time soon. The UI is pretty terrible - it works, but you'll cringe at every screen if you're used to modern apps. It's clear that there was no designer involved with the process at all. It's a pity - TeamSnap offers really useful functionality. I'm not sure why all of these 'sport management' platforms have such godawful user interfaces..Version: 2.3.4
✓ Needs some tweaksDoesn't support text notifications in UK, statistics only available on web version and not on mobile app is a big let down as the majority of users rely on the mobile app version. Monthly subscription makes it expensive for an amature club especially with the lack of text support. Media section and messaging is different in the web and mobile versions causing confusion on message board. There are free to use apps out there that seem to offer most of the features of this app.Version: 3.0.4
✓ Great Concept... how kids still have so many quirks?This could be the new standard for coaches and teams but many quirks and unintuitive features hold it back. 1. I’ve entered the location of the games, yet on the map it still says address not located but the pin and the math is exactly the address I just put in. Totally confusing parents. 2. Inside of the app, in the email section, I cannot reply to an email. Is this intentional? Should I be replying through my Gmail or Hotmail account? I’m not sure?!?!? 3. The attendance feature is apparently not activated. Apparently the team “creator “has to set this up. Not sure if it is a paid service??? 4. I don’t understand what ends up on the Home screen. The schedule seems to be solid but sometimes there is missing information on the Home screen for next games, practices, etc. This is totally confusing parents. I’ve had to tell them to skip the Home screen altogether and just click on the schedule. When parents can’t depend on something, it is scary how quickly they will abandon it. I would fix these, and the other issues mentioned in these numerous reviews quickly before I create my own app and take over your business!!! You’ve got more work to do than just changing out the Air filter!.Version: 4.7.3
✓ Worst sports app and no helpThis app is the worst. It’s not intuitive at all. They clearly did not get GUI feed back from real users. App should allow you to upload bulk pictures, it doesn’t. Website should allow you to log in but all I get I get is a blank page with too many requests. It doesn’t reset. Help is non-existent. The ads are annoying and the sound turns up when they play. You can’t get out of them without killing the app. Chat between people in the team doesn’t work. It shows you that the message was sent, but they never got it. It’s got to be the worst app ever. I hate Sports Engine, but it is far better than this. It’s free and doesn’t have annoying pop up ads. It’s really a shame. This could be so much better. Don’t waste your time on it..Version: 6.3.4
✓ Nearly There, but not quiteThis app has just about everything I need, except a stats page. Something like. Who scored. Top scorers. Games played by player. And MOM award. If these stats where on the app. It would be a 5/5 Not tested the text message service yet..Version: 2.0.7
✓ Love this app, but…I love everything about this app that is available, regardless of plan features. So many options are available to keep the team organized and the communication efficient and effective. However, there is no option to delete chat threads. I don’t want a bunch of chat threads with individual parents. Some of these are old, but I can’t delete them. I prefer they text me directly through my phone’s messaging app. I only want chat threads for whole team communication. Please, please, please do an update to give each individual the OPTION to delete chat threads. Once that option is there, I’ll rate this app 5 ⭐️..Version: 6.23.0
✓ Ads everywhere nowBecause it’s becoming popular they’re adding ads everywhere in it and ruining it. Time to find another app that does similar..Version: 3.9.4
✓ New versionThe new version is really slow and keeps crashing on my iPhone Frustrating.Version: 3.0.1
✓ Now charging people twice.The app itself is still very useful, but now has random full page pop up ads that are so annoying. They want you to pay $24/year to remove them(per device), even after your team pays for a subscription (which is already being paid by parents through team funds). So annoyed at this method of double dipping!.Version: 4.1.2
✓ Unusable.The options for gender are either « male » or « female », none for those who lie outside of the false dichotomy of gender. Literally unusable..Version: 6.20.0
✓ Total Noob with TeamSnap but feels like a lot is missingKind of new to TeamSnap and unlike the concept but there are some oddities. We got an email from a team manager but there is no button to reply to the email and no way to add attachments? At least not on an iPhone 12 Max Pro. That seems odd for 2021. Maybe in 1994 that would be okay but today? Also, I feel like I get so many notifications from the app and it’s not clear why. Email, text, one for my Non-player account (I.e. parent) and one for my 5 year old. Also, when a manager invites people the onboarding workflow is kind of lame. It asks you for a password you haven’t yet setup and you have to do a password reset instead of prompting you to register properly and set one up. Overall, it feels like non-software developers made this app or just devs that are not actually users of their own app. I could go on and on about UI/UX but it’s only been a week on the app. Again, the concept is admirable and the need is there. Just not very good execution. The ads are also annoying. If you pay $9.99 which is what Disney + costs I shouldn’t be seeing ads. That is weak sauce..Version: 6.3.3
✓ Those damm ads - now worseI’m aware that I have the option of paying to remove the adverts (which have recently become so much more annoying) however surely anyone connected with a club that pays for multiple teams should not have to put up with the ads..Version: 6.18.1
✓ Can’t clear ex-team notificationsDuring tryout season we are added and removed from teams as needed. If a notification goes unread and you are removed from a team, you will have an unread notification forever. Wish it would clear!.Version: 6.25.0
✓ Fix Refresh IssuesRecently for each game, refresh issues are serious. The RSVP are not refreshed. It’s happening from last 30 days or so. In the previous versions, pull down used to show dotted circle as progress for downloading new data. With current version, even after repeated pull down it doesn’t refresh. You log out and log in and data is still stale for list of players. It’s very painful as you have to use web browser to review games RSVPs to make decisions about declarations of the games with the list of current players. It’s irritating. Please fix this issue. I like TeamSnap as it makes organizers life easier and we pay for ultimate subscription. If I have to really ask for new feature set, it will be various styles of polls for collecting feedback, ratings and input. Single choice and multiple choices polls. It will be very helpful as organizers can gather data for many topics related to events and sports. Thank you keep the good work and stabilize this product..Version: 3.9.4
✓ Ad nauseamMy second review. I hope lots of users read this and ask their team managers to abandon this platform. Sure, they lured in users with some well executed features, but it seems the plan was bait and switch. Not only do they charge a usage fee for the team management, but they abuse the team participants with advertisements on every click, and are charging a crazy fee for an ad free experience. It’s one step short of extortion. I used to love this app, now I hate it. I hope the owners of this company crash and burn on what appears to be a money grab IPO start-up play. Your greed is detestable. How about fewer features and an ad free experience. I mean do parents really need real time score when they are on the sidelines watching the game. Shameless commercialism. Vote with you wallet and put these money grubbers out of business. Ask your coach to find a new app. There are others out there who are not exploiting you and your kids..Version: 4.7.0
✓ Still really slowStill painfully slow to load everything.... This is even when I'm connected to WiFi. I just get the activity indicator and can wait for ages before one screen loads, then have to get through the same painful process again to try and view something else. Please sort it out, would like to use this app. If it helps fix the problem, I'm running iOS 6 on an iPhone 4.....Version: 2.0.5
✓ Terrible AppIt’s useless, hard to login to for a start, clunky to use. Keep clear..Version: 6.3.12
✓ Bad updateLove the app generally, but latest update means I can't add availability notes on iPhone app. The keyboard stays on covering the "OK" and "Cancel" button. I have to use the app on my iPad to add the note. Please fix the bug!!.Version: 3.8.2
✓ New format is a downgradeI have been using Teamsnap for years, and I have always found it to be a great app to use with my kid’s soccer teams. However with the upgrade to the new format, things aren’t as easy to use as they used to be, especially with multiple kids across multiple teams. With the new format, many of the functions that I use as a team manager (Teamsnap Live, Payments, Tracking) are no longer on the main page for the team, they are now buried on a second page of buttons at the bottom of the screen. Despite using the new app for the better part of a month now, I still find myself muddling around trying to find things and switch between teams. Also, I feel like the ads have gotten more obtrusive with this latest update....Version: 4.1.2
✓ Please fix this promising appFirst off, the concept of this app is great. Our team really uses all aspects of it. That being said, the programmers really need to fix the many bugs in the program. Such as: if you update/change a photo using the browser version, the iOS app doesn’t not update or sync. The only way to get this to happen is to delete the iOS app and re-download it. Then the new info is there. This needs to be done every time there is an info change via the browser version. Also, when uploading a photo with the required specs, the app still chops off the players heads. The only work around I found was putting a large border around the photo, so the crop wouldn’t cut off most of the picture. I would love to give this app 5 stars, but it is beyond frustrating to get things to sync up between devices. If I’m missing something here, I’d love to know a short cut rather than deleting the app and re-downloading it. Please fix “what could be a great" app!.Version: 4.3.3
✓ Having some challengesMy husband decided that he didn’t need to be included in all the notifications( we are grandparents of a player). When he “quit” the app, it not only deleted him, it deleted all family members from the app! This should be a simple process and 1 person should be able to quit without it knocking out all members! Please look into fixing this, as apparently we are not the only ones to have had this experience! I will correct my rating, once this issue has been corrected.Version: 6.29.0
✓ Latest update applied. Not the app just hangsInstalled latest update. Now the app opens and freezes. Un-usable now.Version: 6.24.1
✓ ConfusingMakes it really difficult to discern how you should sign up as a parent and child/team member and it’s unclear how to switch. Resetting your password generates tons of errors and you have to delete the app to reset. Works ok but the experience really needs improvement..Version: 6.30.2
✓ Messaging needs workThis would be an amazing app and an easy 5 star review IF the developers would make some easy fixes to the messaging. First, there is no reason to have so many different options for communication. Just have one team chat function. The chat function is what allows managers and coaches to put something out and players and parents to respond. The others are not even needed. The alert function works for putting out last minute information but no one can respond to it. They have to then move the conversation into the team chat if they need to respond. Also, the notification function of the team chat is horrible. Our team is getting notifications approximately 30% of the time when someone sends a chat message. Also, add the app icon badge that lets you know when a chat message has been sent. That’s the easiest way to know you have a message. Make the team chat a one stop for all collaborative communications and this app would be perfect. If the “alert” is such an important function, add the ability to mark a chat as urgent and you have the same functionality but it is all in one place. These are easy changes and unless the communication features are improved, I will be encouraging my fellow coaches to seek a better app for managing their teams..Version: 4.5.0
✓ AdsWith every update comes more trashy ads. Moving to TeamPages..Version: 4.9.3
✓ Could be betterOur club has used this app for years. It does the job but could be better. The constant notifications when a coach doesn’t shut-off notify team are very annoying. It would be great if everyone had the option of choosing what notifications they get and how they get them. I don’t need 50 emails and a ding from the app when schedules are being updated. Also, the postgame report notification shouldn’t be a notification when results aren’t even submitted. It’s just another unnecessary alert! There are several small things that could be done to make this app more user friendly and appealing to people. Things like invoicing, tracking, and health check should have the option to be shut off if they aren’t used, it would help with “cleaning up” the look of the screen..Version: 6.2.0
✓ Not for meOk but terrible offering with imposing ads throughout the app and emails with constant offers..Version: 3.14.0
✓ Invasive full-screen ads are ridiculousThe app now obnoxiously serves full screen ads and several times I had a forced full-screen video ad that I could not close for 30 seconds..Version: 4.10.3
✓ Used to be awesomeI’ve used and loved this app for a few years now. The organization of having the schedule, team chat, email, roster, player RSVP for games and practice, etc. all in one location is convenient. Ads are what they are, but recently TeamSnap has decided to go so big with the ads, the app is almost useless. Besides the extremely annoying 5 second video ads that take up the entire screen and interrupt you, now when the ad bar is finally minimized, it goes right across the app menu, so you can’t click on any new page. I’m on an iPhone 13 Pro, so it’s not due to old technology or small screen size. I’m not paying a monthly fee because their free version is useless. I’ll switch apps to one that is useful..Version: 6.3.12
✓ STAY AWAY it is just an advertising platformSTAY AWAY it is just an advertising platform. Not useful for sports. Good to buy stuff online… like an intrusive line of bothersome salesmen piling in every time one clicks..Version: 6.26.0
✓ Accounts Not Found Issue - Deceitful TacticsWoke up Saturday morning to find all 3 of children’s teams were deleted from our accounts. Went through troubleshooting and had TeamSnap tell us that we must have deleted our team. A parent from our team was also told that we deleted the team. We aren’t the administrator for 2 of the teams and have no access to delete. Finally after much back and forth, TeamSnap was able to reinstate one of the teams after telling us that it was not possible. I like the app (except for the abundance of ads even through we pay for ad free), but not being truthful about the problems and blaming the user when there is clearly a problem is inexcusable. Own your problems and work to fix them. We’ll be looking at other apps for next season..Version: 6.16.0
✓ It's alright but needs a few more featuresWorks well for organizing practices and games, but really needs the chat feature to be updated with the following features. - Ability to delete old chat threads by anyone - Ability to add new people to existing chats (admin) - Ability to change the name of a chat (admin) The team I'm on has been around for awhile so we have way too many chats we can't get rid of, we also have new people joining and they can't be added to the existing chats which is incredibly frustrating. If there was a better option than TeamSnap out there, we'd be using it..Version: 6.24.1
✓ Loaded with ads for 2023Our league has been using TeamSnap for a few seasons, and it’s a good app. This year not so much - forced ads that take over your screen when looking at rosters and schedules. It’s as bad as a cheap app game. We pay hundreds of dollars a season to play and I assume the league pays for a TeamSnap admin account. Unacceptable. Also it’s very clear that they have bought 5-star reviews as all the actual reviews are 1-2 stars. Avoid this app..Version: 6.21.1
✓ Won’t updateSince this morning trying to update app it will not update. Reset my phone, deleted app and tried to re download the app and it will not download. What’s the deal.Version: 6.24.1
✓ Ads ruined what was a good app.I have used this app to manage teams. As well as to help manage an entire league. It has a set a tools that is fantastic and worth the price that the teams need to pay for the app. However, a few years ago they started, including ads for all the players, and I can truly say it has made me hate this app. Our league pays multiple thousands of dollars a year for everyone to have access to this app. yet I can’t get through five straight actions on the app without having ads pop up, banner adds and other crud now. Years ago, it was myself and one other who convinced our hockey league to pay for team snap and we were thrilled with how it improved communication and player attendance. Now I have find myself as someone who has spent time, actively looking for an alternative solution because of the ads..Version: 6.30.3
✓ Wasted my timeHave to pay now for people to mark availability so basically a pointless app unless you want to pay $8.50 a month..Version: 4.8.0
✓ Bad updateThere was an update about 2 weeks ago and now anyone with a Shaw email address is no longer getting teamsnap emails. They are not going into “junk” they are just no where to be seen. Was a great app for teams to use until this happened. It has caused a nightmare!.Version: 6.22.1
✓ Almost a good app.This is the third year I have used this app. Initially I didn’t like it. Then I kind of liked it. Now. I won’t use it next year when setting up my teams. One. I pay for it but still get advertising in my space. Second. The messaging system is subpar. It would be better if it just allowed texting and no Email. Email is for grandmas. I feel as though the developers are 20 somethings with no kids in sports. And if they do have kids. Don’t actually coach or organize youth sports. I have baseball teams. Basketball ball teams. And run a tee ball division of little league. Switching to another app. Also. The App and the website don’t talk. I have tried to retire teams. But they keep showing up on my app version. Also. I can’t retire teams that have been set up by others. Why can’t I have the power on deleting teams? There are better apps.Version: 4.10.0
✓ Poor Privacy ControlsI d this app immediately after requesting account deletion. It does nothing to prospect personal information across a team, such as parent emails or phone numbers. It also did not warn this information would be shared..Version: 6.20.0
✓ Still needs tweaks to make it a viable playerThis app is not bad, but it’s far from great. There are a couple updates I’d like to see in the very near future that would at least bump it up. 1) Please, please, please make it so we can heart or like a message in the chat. Right now it’s borderline unbearable because the only way you know the group has seen your message is if the type a reply. Also, important to note if this update is made...if someone likes your comment, only the person who made the comment would get a push notification. Everyone should be able to see who liked it and the number of likes a comment has received. 2) Allow folks to get notifications when someone makes a new Post (not in messages, Post) and when a reply to a post is made. And please allow pictures in posts. This would really helpful when trying to coordinate selling Football squares or other fundraisers. I like the idea of having a place for Posts, to keep information consolidated and keep the Messages clean...but if the group doesn’t get notified via push notification for posts and replies to posts...it’s pretty useless. I really hope the developers read this and make these updates. I know it would go a long way with this user!.Version: 4.7.4
✓ Doesn’t workUnfortunately, with the latest app as of this review, the app opens, displays the tab bar and blue header, and stays blank. Completely broken. When I go to the overflow menu I see a grey loading bar that says “Loading…never updated” and below that, in the body area, “VERSION 6.25.0.11”.Version: 6.25.0
✓ AdvertisingThe advertising on this app is so inconsistent that I’m surprised Apple allowed it. Unlike most other apps, advertising is disruptive to work flow here. Instead of it taking a corner of the screen, it invades the whole screen and disrupts work flow. And getting out of each ad is not consistent. Some have a small hidden X on the top hidden that you need to find to click out. Others have a “close” button to click at the bottom of the screen. Not a uniform experience. I bet all the ad clicks is not because of interest but rather the sudden disruption of the user. This subscription culture is also greedy. No one likes subscriptions. I would pay $15 to buy this app once as I know I have to use it for over a decade with kids sports. But I refuse to pay a monthly fee. Especially if I’m being manipulated to do so because my experience of the app is being affected in purpose..Version: 6.1.3
✓ Love the idea but the app isn't working.I use teamsnap on my PC and it's awesome. Having this as an app is a great idea. My problem is when I click on a selection in the app it just sits there loading. So I can't use this app..Version: 1.2.1
✓ Decent. Needs a few tweaksI’ve managed two teams using TeamSnap. It’s a pretty useful tool for team communication. Here are my asks: - We need a fields for pronouns for everyone: players, coaches, and families. Also, more gender options than “male” and “female.” - Mobile phone document sharing. I’m not the first to say it. That request has been around since 2018, at least. - Fix the alerts. Families frequently don’t get notifications, and it’s not their phone settings. I’ve checked. On my phone, an iPhone, I have badges turned on, but TeamSnap rarely displays a badge alert when I have a new chat message. I don’t see any sign of there being a new message until I’m in the chat window itself. I usually only know via sound alerts. Occasionally a badge alert shows up, but not often. Would be nice to see it fixed..Version: 6.12.1
✓ No availability tabs showingThere are no easy ’Going’ ‘Maybe’ ‘No’ tabs showing on my newly installed iOS phone app. Nothing appears as in the App Store tab! There must be a bug somewhere? There are 2 primary functions 1. Notify and event to the team and 2. Have an easy response that all can see. Everything else is secondary. Don’t compromise these basic functions by trying to be too clever!.Version: 6.3.13
✓ RubbishDownloaded and tried to sign up. Only allows sign in but have not se up an account. Safari won't recognise web server. Forget it!.Version: 3.0.1
✓ Please stop sending me emailsEverything works fine but it keeps sending me emails. I have selected "don't email" everywhere in the preferences and double checked the selection, but they keep coming..Version: 3.1.1
✓ Is it me?Stupid app. Downloaded it and pressed open. First screen is log in page. Can't move off this screen as haven't created a log in!! Can't create a log in as cant get off sign in page. Aaaaaagh!.Version: 2.2
✓ Good-ish. Two gripes/suggestionsConceptually TeamSnap (and its competitors) is good. I like the interface. But two things annoy me and they are easy fixes to my mind. Note that I experience TS as a coach (paid account) and regular user for teams I don’t coach. 1. Ad-free experience. I’m willing to pay for an ad-free experience because the type of ads TS runs are truly annoying. The problem is, the e-mail address I use for TS isn’t the same as my AppleID, meaning buying the ad-free experience doesn’t work. TS should have a way to go ad-free in this era if multiple e-mail addresses. In other words I *can’t pay TS to be ad-free, yet I’m willing to. I expect some of this is a function of the AppStore, but if I can buy TS subscription (as a coach) outside the AppStore let me do the same for the ad-free experience. This is no different than streaming service ad-free options. 2. Communication Options: Dear God simplify this. Also, adding functionality like polling for availability and attachments seem like easy “features” to add..Version: 6.27.1
✓ Terrible user experience & mystery machineThis is one of those apps that you have no choice to use and therefore forced to live with no matter how crappy the user experience is. I am a coach and find this mostly frustrating and largely useless outside of schedule and roster, which could be accomplished with a Google Doc. The notifications are absolutely worthless…an alert pops up. I can only see the first 5-6 words and when I press on it I get taken to a place in the app that gives me ZERO information on what the notification about. Nothing in alerts, chats or other section that connect to that notification. Absolutely terrible design. Did the developers even do any player/coach user testing? Probably not…the fees come from club administrators so imagine that is where whoever runs this company has directed their focus be on. I will be recommending a different app to my club going forward..Version: 6.19.0
✓ So frustrated with this appThis app came highly recommended and I’ve used it for about six months now but I’m not in love with it. I’ve had to resort to other apps to send messages to my team because through the Phone app I cannot send attachments. It is so frustrating, & time consuming, that I have to wait until I get home & log into my computer to send a file or pictures to my team. Most of the time I need to send a file or a picture while I’m out and I can’t do it from the app on my phone. I have even tried going in through Safari or Google on my phone and logging into my Team Snap & I still cannot attach a file or pic. Also when I do send an attachment in a message from my computer my parents using the phone app cannot see that attachment when they look at their messages & have to go to their email or log into it from their computer. Another huge plus I have found with the other app is that I can schedule emails or alerts to go out at a certain date & time and that I have found is such a huge help for a busy team parent/coach. If you could make these improvements he would make this so much more user-friendly. Especially for on the go busy people. There are some great aspects to this app but these few things are pretty important and without them I won’t be using this again next season. Thx!!.Version: 3.14.0
✓ It rarely worksThe availability and calendar doesn't update to show who is going to attend events.Version: 2.0.7
✓ Ruined by ads and dismissive staffDON'T UPGRADE to V4!!! Ads pop up everywhere. Each time you click, you'll have to first tolerate an ad before proceeding. Contacted TeamSnap, but totally dismissed concerns. Greed has infected this once-friendly company. I encourage users and leagues to find alternate apps..Version: 4.2.0
🙂 TeamSnap Positive Reviews
TeamSnap works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact TeamSnap.
⛔ TeamSnap Problems
