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SeaWorld App Complaints & User Negative Comments 2024
SeaWorld app received 52 complaints, negative comments and reviews by users. Have you ever had a bad experience using SeaWorld? Can you share your negative thoughts about seaworld?
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SeaWorld for Negative User Reviews
✓ PoorWon't install properly!!.Version: 2.7
✓ Ticket functionalityThere is zero functionality to add tickets that aren’t populating on their own, and zero tech support to fix it within the app itself. I took the time to chat with a representative on the site that didn’t even know what options the app did or did not have, then said their relinking request would take two weeks to complete. I was expecting at least a similar functionality to the zoo’s app capabilities. Very disappointing..Version: 7.1.177
✓ UselessDownloaded to get ride wait times, no times available anywhere..Version: 2.6
✓ App Installed, but failed to Download Any of The Parks!Tried installing, deleting and reinstalling but no fix. kept getting an 'Operation Failed' error message..Version: 2.7
✓ COMPLETELY WRONGI downloaded this app as I was recommended to do so from the park’s website to make my trip easier but in reality it completely hinders your experience! First of all, it will completely misguide you and tell you things are one way but in real life it completely opposite! ie. we went to the park to ride Kraken and even before leaving the house the app and website said ALL the rides and attractions where open and running but we get to the park and the ride is closed. Then the app “updates” to tell us it’s closed (after arriving and hour and a half past opening) just to give us false hope when we open it again after a show to see that it said Kraken was open! (never was) Also on top of all that, when you did eventually find a functional ride (that will not be for long) the wait times it gives you on this app are again completely wrong from what’s actually happening! Don’t waist your time with this app. SeaWorld doesn’t seem to care to much about costumer satisfaction anymore!.Version: 7.0.13
✓ Ios 7.1.2This app keeps crashing! Grrr....Version: 5.8.0
✓ Definitely better but more can be doneGood afternoon - it is wonderful that the applications team is addressing current limitations with the SeaWorld app. It is great that you can book certain things but you need to be able to book: 1. Dinning - reserve seating and what kind of seating 2. Special events - if SeaWorld has events that are coming that local resident can be placed on a waiting list or get in the virtual list. 3. Being able to book rides - I did not see an option to reserve a ride. I will be testing it tomorrow if there is any GPS / location services and to see if it reduces stress, be able to optimize your time at SeaWorld, and also look at your quality management and test management / life cycle management process from the old application to the new application. The whole purpose of a mobile app - is to plan your experiences. Keep up the work. JD.Version: 7.0.1
✓ For AP nothing worksI want to use the app for my annual passes but it only shows my old expired passes. If I log in it’s the same. I have to use my barcodes + zip to access anything and that sometimes also doesn’t work. I don’t know why it’s so difficult to delete the old information or to have my current active information show up in the account. This has been going on for years. I can’t access the discounts bc it says my passes are expired. I do have current active passes..Version: 7.1.139
✓ Times are importantThis app was able to show me where things were and how to get there, but walking around to food venues that aren’t even open with no listing of when is not helpful. I would have made decisions differently if I knew a place was going to open in 15 min rather than passing places there were closed. Very frustrating since you can’t bring food in..Version: 7.0.1
✓ App Needs WorkThe app speeds are very slow and at times freezes. The most annoying issue I have is that ALL of my past season passes continue to display, however, the current passes do not. I have to go through my purchases to find them. Additionally, why are users restricted from adding the passes to Apple Wallet. This was an option at one time, by no longer. Please improve this app immediately as can be very frustrating..Version: 7.1.74
✓ Cannot add passesI'm here on holiday so have a 2 week pass, I cannot add these to my SeaWorld app or the experiences previously paid for 👎 really annoying 😞.Version: 5.10.7
✓ App doesn’t workMap will not load and tried multiple times. App without map is useless..Version: 6.1
✓ LimitedThe app provides useful information about the park however queue time information is none existent. Useful for a first time visit if you don’t know a lot about the park but for people who have previously visited it is only really good for making purchases.Version: 7.0.50
✓ Needs an updateThe gps section wasn’t very helpful. it didn’t guide you in certain areas. Also, When I went to look at show times, the shows disappeared and I would have to exit out and go back in for them to reappear. I had trouble uploading my annual pass because it couldn’t find it from the barcode number. Wait times for rides would be helpful. Lastly, The map needs an update on restroom locations and rides. If I had listened to the map, I would have walked to the other side of the park for the restroom when there was one next door to the restaurant I was in..Version: 7.0.13
✓ Watch the Blackfish documentaryIf you want to know what really happens at Seaworld. I guarantee you won't want to visit after watching this film..Version: 5.5.0
✓ Somethings work, but could be betterThe map is decent. And it’s reasonable easy to find show times, but my purchases from online didn’t show up, and the wait times are not reflective at all of the ride lengths. I also wish they would push real time notices when rides are down for weather or mechanical issues. Good attempt, but not quite there..Version: 7.0.13
✓ Don’t botherWait times only show up every now and then. Wait times are same as displayed at the rides but don’t relate to actual wait time. Take wait times and multiply by 5..Version: 7.1.27
✓ Love the app, wish ride times were updatedGreat app. Love having the map & show times on my phone. However, it’s pointless for the rides. They don’t update the times, at least in San Antonio. It will say 5 minute wait and be over an hour. This is all the time, it hardly ever changes. I wish they would be like Disney and keep it updated with current wait times..Version: 7.0.18
✓ Wait times aren’t updatingThe Sea World Orlando maps are good. The in park directions are good. The show time lists are good. The calendar is good. The Dining menus are good. Thank you. What is NOT good at all are the Sea World Orlando wait times updates. Wait times should be updated in real time if possible, or at least when the user swipes the window to refresh. That’s not happening. Half an hour and longer after a thunderstorm closed all the rides the app still reported that rides were open. Later, 45 minutes after the rides re-opened the app was reporting all rides were still closed for weather, or reported no ride status at all. I swiped the window to force updates but nothing changed. I closed the app and re-opened it, several times. The app still reported all rides were closed for weather even though they were operating. Its difficult to plan a day if wait times info is meaningless. It wouldn’t be so bad if there were signs in the park showing wait times, but Sea World Orlando just wants everyone to use the app for wait times. Not happy..Version: 7.1.19
✓ Could use a guide on where familiar stuff is now.This app used to be helpful. Now you can only look at the current day. You have to go to the website to do anything else. I’m going tomorrow and I’m still trying to figure park and show hours but I guess I won’t be able to until the morning. Worst update ever!!! So bad I actually took the time to write a review which I never do. I like some of the functionality but not at the cost of what they took away, please change it...make it a hybrid at least that has to be better. Right now it’s a waste of space on my phone. :( After visiting the park I can see where some of the updates are helpful. I don’t get on rides so wait times don’t help me. But since the stores changed A Lot having the new descriptions was helpful. I also figured out where the link to the website was in the app to do my future visit planning so I updating my rating. I also appreciate that feedback is being read and responded to so thanks for that!.Version: 7.0.4
✓ Quick Pay does it work yet?Have tried to add a credit card to my account, but just receive a blank credit card details screen. Both the SeaWorld and Busch Gardens app have the same problem..Version: 5.3.0
✓ No offline supportUseless, gave an unable to update error as soon as we arrived and the show times all disappeared..Version: 2.7
✓ EhApp is good for show times and using the map to find exhibits/dining/shops, but does not show dining hours. I understand that some restaurants may close during the day due to low attendance but they could at least put if a restaurant closes at 3 or 4 when the park is open until 6. App is advertised all over the park, but to find dining hours you had to visit website, which if I have the app I am not going to do..Version: 7.0.5
✓ What happened to the schedule???What have you done to this app?!? I can’t find the park hours or the daily schedule, can’t find the list of restaurants, it no longer lets me use my email to access my account ( I have to enter my gawd awful annual pass number)!!! I do like that my annual pass shows up but I don’t know how to get anywhere else. The last time I was in the park I had to open the website, rather than the app. The website thankfully still has the daily schedule. Do you expect people to visit the shops, purchase overpriced animal experiences, and wander aimlessly around your park? If so, you nailed it with this update!!!.Version: 7.0.3
✓ Worst customer serviceI bought the quick queque that the person that was in customer service was really rude and apparently having a bad day, even thought that I have the platinum pass only included one quick queque so I decided to buy it, but after $160 more that I paid with my annual pass discount, first is already 5 o clock and We haven’t use it the first time because in Sesame Street doesn’t have quick queque big mistake we spend all day in lines and now that I went to ride the ice break this kids with bad actitud told me read first your pass doesn’t included this ride, which the lady who sold it didn’t explained plus I understand his a teen but still we are paying customer and we paying for good services even that I understand the pressure on a park. The worst money spend.Version: 7.0.17
✓ Please keep getting better!When I first downloaded the app a couple of years ago it was nearly pointless. It didn’t even have a map it just routed you to a browser. 🙄 They have fixed that! And you can find dining now and even see the menus. But it won’t tell you if it’s closed for the day. No listed hours for dining establishments. I have the platinum pass for me and my two boys and navigating the pass benefits is so obnoxious. I have to go to a browser and log in separately for each pass to redeem options. I still haven’t been able to figure out how to redeem our free animal interaction. It doesn’t show up online only in the kiosk but they said I have to book it a week in advance online but once again, it doesn’t show up online! I’ll have to go wait in line at customer service to do it I suppose. I hate that there is no schedule in the app except for the current day. If the park has closed for the day hours ago why not at least switch to the next day? But a full schedule would be best. Many guests plan ahead. Also the photo key would be so much more convenient if it was in the app. And I would love to hide my old expired annual passes. But they still show up. I also have the year long quick queue, it would be nice if that would show up next to my annual pass but instead it’s buried in all of my old purchases. I have to scroll back through months or receipts to find it. I really am hopeful that all of this is underway though! And I still love you seaworld!.Version: 7.0.13
✓ Keep up the good workThis app has been getting better and better but needs more work. One MAJOR suggestion- it needs to keep the pass barcodes somewhere easily accessible. It’s VERY annoying to everyone (cashier, me, people behind me in line!) when I have to log in every time I go to pull it out for discount when I buy things. I just saw under my purchase history, it says ADD TO WALLET but absolutely nothing happens when I click it. My passes are definitely not in my Apple Wallet. Please fix that. Also, make the map a little more user friendly..Version: 7.0.52
✓ Please bring back a park hours and schedule section in the appLove the new map and some other features however I couldn’t find the park hours and schedule section. You can just link it to your website if you want. It’s way easier then scrolling around for shows. And I can’t plan for the future day’s hours unless I go to my internet browser app then go to the SeaWorld website, choose my park, wait for the ads, then click park hours and schedule. Thanks in advance for adding this into the app! I’ll check back over the next couple days.Version: 7.0.0
✓ Adding Passes*Update* You can view passes from the app, however you can’t really share them if you purchased for a family since Apple Wallet is advertised but not yet supported. But you can print them out for them which really isn’t convenient in a digital world. Hopefully the fix comes soon. Feedback from developer: "Thanks for the feedback, Bread5. Adding passes to Apple Wallet is not supported yet, but it's on our roadmap. We're working hard to continually improve the app and appreciate your patience during the process." ————- This app is the WORST! You can’t add passes to your apple wallet even though it’s advertised. And don’t bother with customer service because they are just as clueless. This app is a waste of space on your device, don’t bother downloading..Version: 7.0.5
✓ Love the app, but where's my photo savedGreat app, excellent addition when walking around the park. I took some photo's using the SeaWorld frames and they haven't saved into my normal library. Where are they?.Version: 2.7
✓ WhomeverRubbish app. Not maintained and so ride status is out of date. Queue times not provided. Pretty useless and by far the worst I've encountered in Orlando in the big parks. Sort your act out Seaworld..Version: 5.10.7
✓ Good app but no wait timesThe wait times are why i downloaded this app but they don't seem to work. If they don't work over in Florida, this app is for the bin!.Version: 2.6
✓ SeaworldI give it three stars because the wait times aren’t always accurate like one time it said that icebreaker was only 20 minutes and I get there and it says 60 and I waited over an hour for it. the rides are pretty accurate and are hardly ever wrong. it’s very detailed so I can get where I need to go or if I need to find something it’s very easy to find. I love SeaWorld overall because of the fun rides and the delicious food and all the family memories you can make..Version: 7.1.74
✓ Very disappointingWhat a disappointing app!! I would expect much more from a huge brand like Sea World, very badly done. Beware when making purchases if the park isn't open, it defaults to yesterday's dates meaning a lengthy wait at the park trying to sort out the issue. Also the app doesn't update properly, changing of maps for the holiday season in particular, and there is lots of missing information..Version: 5.9.0
✓ Same one as Blackfish movie?This app is useless unless you download additional files after downloading the app. As soon as you open it, it asks you to download 3 map files from 3 different places..Version: 2.7
✓ Better but still needs improvementsIt’s a much better app than it used to be but there is much room for improvements. One example is under my purchases, I’m seeing ticket purchases from last year or 5 years ago. Ok fine but I don’t need it there as it’s already used and expired. Same thing with my member card, why do I need the ones that are expired still on the app?? Give us the option to erase or hide them. It just makes it confusing and I think I have other things to use..Version: 7.0.13
✓ App won’t update my new passesI purchased new passes for my family, downloaded the app and logged in. In the app I can see my expired 2019 passes. When I attempt to load the 2023 passes, it states they are associated with another account, but I can see them under my purchases. I’ve called sea world twice and it’s impossible to select an option to speak to anyone and when I found a number online, the wait was 95 hours for a return call that has still yet to come two weeks later. My 4th attempt to chat with someone and I’m told I have to drive to sea world, stand in line, and maybe someone at customer service can help with the issue. Also, because of all of this, I can’t access my pass holder benefits..Version: 7.0.56
✓ Horrible appThis app is really horrible, it’s more about soliciting than anything. Unable to add or remove Annual Pass for ones self or add family members, change login info or any of the most basic functions of an amusement park app. Even the latest update is more like a wallet, that appears to be geared towards draining it. To make any aforementioned Annual Pass or account changes, you have to apparently to to the web sight. Not really sure yet, still trying to figure it out. I think once I figure out I will become uninterested with SeaWorld again for another 10 years or so..Version: 7.0.1
✓ Far From Ideal for FamiliesThe app is good for some things, for example finding your way around the park or locating the best food options. Unfortunately, you cannot log into more than one annual pass at a time so every time you need someone else’s pass information you have to log out and then sign in with their pass. They give you no option to combine passes to the same account and even though all the passes are email bound, the passes function separately from the account rendering the app useless for managing a family’s passes. If you’re an individual, this probably isn’t an issue and things should be just fine..Version: 7.0.33
✓ No starsThe app looks good but won't join up with the web site - I've reset my password numerous times to log into the app and is it's features as well as downloading it more than once - not a great experience for a committed app user!.Version: 5.10.7
✓ Useless appThis is the worst app of any of the Orlando attractions. Unable to login in to the SeaWorld account through it. Can’t add tickets purchased online to the app. Can’t see wait times..Version: 7.1.27
✓ Downloaded and then deletedMy main reason for downloading was that I thought I could add my member passes to my wallet and do other things through the app. You can not and still have to log in through the app, which directs you to the website and you still cannot save the items. While I would like to plan my day if there are certain things that you just can’t do with the app, I may as well just write them down or play it by ear. Besides that, I bought a platinum pass and I don’t want to download each app..Version: 7.0.12
✓ Worth it for free but...Worked well but the gps kept telling me I was not in the park when I was right in the center of it. Lineup info was also not up to date all the time..Version: 2.4
✓ UselessBarely any information at all. No wait times shown, despite many adverts suggesting they should be. No info on dining, nor which are part of the meal plan. The only good part is the map with directions..Version: 7.0.11
✓ Concept is goodThe concept was of the app is great but unfortunately it has to be restarted frequently to view the schedule. It always freezes on the last thing we looked at.Version: 7.0.17
✓ Just get a paper mapMap on the app is near useless - won’t zoom, won’t allow you to tap on things (like rides or restaurants) to get information..Version: 6.1
✓ BugsWon't let me link my annual pass as I don't have a US zip code also redirects to homepage when trying to access account info. Wait times, show times & map seem ok.Version: 5.10.7
✓ I can only see the San Diego Park!!It won't let me go to the other parks, which is getting a bit annoying. Can someone please help?!.Version: 5.4.0
✓ Something isn't right with the appI've been trying to use the app and the website for SeaWorld SA for a few years now and it always tells me there is an error with my email and password. I try to reset it and it takes me to Orlando's page. I can only find my account information by putting in the barcode on the actual website. That isn't helpful if we are going to the park because I have to print them out to carry around. I contacted tech support 2 yrs ago and they just told me to change browsers but that isn't helping with the app or resetting the password. I hope there is a fix because I wish it was as simple as installing and logging in..Version: 7.0.17
✓ Doesn't work properlyThe best part of a theme park app is the ride wait times. This is supposed to have this but it doesn't work. It doesn't even have the times of the shows. Not much use..Version: 2.0
✓ UselessWait times were all completely incorrect for the entire day I was there. Do not download..Version: 6.1
✓ A few bugsSo I went to SeaWorld yesterday and there was a sign that said download the seaworld app for wait times. I did so and there are literally no wait times on the app. The app should use mostly the same interface as the website, at least for wait times. Otherwise great app and I love that you can reserve show seats on it with Quick Queue! Update on 1/8/22: Thank you so much to the developers for responding! I cannot wait to go back to SeaWorld with the Waves of Honor program! Thanks again!.Version: 7.0.11
🙂 SeaWorld Positive Reviews
SeaWorld works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact SeaWorld.
⛔ SeaWorld Problems
