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Sephora US: Makeup & Skincare App Complaints & User Negative Comments 2024
Sephora US: Makeup & Skincare app received 63 complaints, negative comments and reviews by users. Have you ever had a bad experience using Sephora US: Makeup & Skincare? Can you share your negative thoughts about sephora us: makeup & skincare?
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Sephora US: Makeup & Skincare for Negative User Reviews
✓ Keeps logging me outOld versions used to let me stay logged in for days. This one logs me out everytime I exit the app even when I have the keep logged on button on... very very annoying..Version: 18.8
✓ Not worth itCan’t add the points card to Wallet and the info on the website is more up to date than the app, so this app is more of a burden to have..Version: 22.12
✓ What’s wrong…Couldn’t use it anymore.Version: 22.3
✓ Great app but......it would be awesome if your “Stay signed in” option would actually work. I have to sign in every time I open the app lately, even when it was closed only a moment before..Version: 18.8
✓ Virtual artist problemHave updated but virtual artist is broken. Won't open and crashes app..Version: 17.6
✓ An ok appI love Sephora as much as the next person but this app seriously needs to improve. I especially dislike the point system as I’m used to the ulta app showing me all the points i accumulate whether in store or online which Sephora only shows online only. I have over 1000 points in store when i shop but on the app and online i only have 637? That bugs me a lot actually that i didn’t really notice it until i went shopping in store for the member appreciation event. The app is also very finicky as it take forever to load sometimes and when using the virtual try on the colors aren’t exactly accurate. Also which it has the option to use Touch ID to log in as well which would be a huge plus. Overall i like the app but it still needs major improvements so far Ulta is beating it app wise but still not as much as well..Version: 18.6
✓ Not updated and full of bugs stillThe fact that functions of the app are not functioning (in app chat) and items that were full in stock online and at several branches was taken down in a 3 hour window is completely unacceptable for a business of your size. Either you tech people are incompetent or more than likely pay them better salaries where they will perform better!.Version: 24.6
✓ Has been so buggy and difficult to use for YEARSI have had countless issues with this app and have had to reach out to their technical support team on at least two occasion because of issues like not being able to log in or reset my password and not being able to post reviews. Throughout several updates I have had the consistent issue that when I write a product review it will only allow me to see the first lines in the text window but once I try to type beyond that it keeps everything I type but I cannot see or select it or scroll to it at all it’s just recording hidden text. I have to start deleting from the beginning to make the last thing I typed finally move back to where it’s visible. I literally have to type my review in a separate app and copy and paste it in. It’s astounding that major bugs like this are just overlooked update after update.Version: 23.20
✓ POLISH EXIST!!!Im very frustrated I am from Poland but live in Ireland used to live in Canada whenever I come to poland and go to Sephora, I can’t get the app for the polish version please please make a polish version I want to have the app so I can find products that are actually in polish sephoras!!!.Version: 24.5.1
✓ Make it work on older phonesMake it work on older phones App Store won’t even let me update.Version: 21.20.1
✓ Specific products not loadingThe Fenty Beauty Contour stick product on the app has been loading for days. I restarted my phone but it’s not working..Version: 21.12
✓ Suddenly Stopped Being Available for Canadians?I’ve been using this app for years and it’s suddenly stopped working for me. It always used to show me the prices in CAD and stock in Canada, as I live in Canada. However, today, my Sephora app says I am not able to ship to Canada or see prices in CAD and that I must use the website instead? I think this may be a bug..Version: 22.3
✓ Stop Asking Me to Enable Location ServicesSince I upgraded the Sephora app, every time I open it, a prompt appears to remind me enable location services. Please RESPECT the privacy of your customers Sephora. I intentionally disabled the location and no matter how many times you ask me I am not going to give you my location..Version: 22.3
✓ It’s okayThings are good when they work. Why do they show items that have been out of stock for over a year? Those items need to be taken off or marked as out of stock instead of having to click on them to just to see they are still out of stock. “Email when item is in stock” has never been sent but I get spammed for other things I’m not interested in. Maybe a notification for when something is back in stock not that things seem to ever go back in stock. It needs to be clearer if I can pick up locally or online only. If my cart is mixed with both, it should state what items I’m able to pick up. What is the point of the sample option when 90% of the time you don’t even get them? And if you do it’s rarely what you pick. Quizzes go blank when they don’t have a result so you can’t tell if there’s a glitch. Things for 30 yr old skin is the same for 40 yr old skin? I don’t think that is valid as many times as your results say. Update the foundation match choices. There’s tons missing. You’ve been selling Beauty Blender foundation “on sale” at 20 bucks for a while now but it’s not an option on the foundation match. Not that the foundation ever matches my skin outside the store to begin with..Version: 21.14
✓ It’s an alright app.Personally I’ve always had problems with this app when it comes to checking out. I’ll put everything in my cart, get ready to checkout with my Apple Pay and then I’ll get an error message. If I want to buy anything online I’ll have to get out of the app and use a web browser to buy from the site. That’s a bit annoying and I’m not sure why that is the case but it is. Another thing is that there are so many out of stock items that aren’t available to be purchased anymore. I wish there would be a feature to filter those items. I also keep getting faulty notifications that something that I wanted is back in stock when it’s really not. I find the app to be user friendly but there could be some changes and improvements..Version: 23.14
✓ App defaults me in the USA while I’m in CanadaSo prices are not right, availability of products is not the same and also promotions are not the same! Well, I can see that the US have better promotions than we do ! How come we don’t have that 50%? Error messages when I try to buy.. it’s been a pain..Version: 24.5.1
✓ Not impressed...just use their websiteFirst, I was not impressed with the look of this app. It looks like it was made for cell phones because it was not a full screen so it made it hard to see using my iPad. Not a big deal but still. I know you make a killing Sephora why not update your app? Secondly, I had issues using a Happy her gift card I received for Christmas. No matter what I did it would not take it or even my debit card. I had to enter the gc as credit(per gc instructions)but kept saying it was an invalid cc and did it with my debit card too. Kept saying it’s invalid. I tried it on my computer using Microsoft edge and it worked. Sephora’s website says to use google chrome or Microsoft edge to order when I tried Internet explorer. Plus this app doesn’t give you the option to delete your cc info, you have to go to the website to delete. And it also doesn’t give you the option to enter a gift card. Only credit card info can be entered. You have to go to the website to enter a Sephora gc. What? Why?...The website took the gc and my debit card with no issue. Looks like you all need to clean this app up. I deleted it..Version: 19.8
✓ Only USA address.It won’t let me type in my Canadian address. Only USA..Version: 22.21.1
✓ Not for canada???Entering shipping address it only lists US states ☹️.Version: 23.18.1
✓ Be careful when purchasingI tried to Oder through the app and kept getting an error code when I hit complete order. I tired a couple more times and even tried to put in on my credit card too. I decided to just go online & complete purchase & had no issues. Later when I checked, there were 3 extra withdrawals on my bank account and 1 pending on my credit card! When I called Sephora they blew me off and said there was nothing they could do about it & I would have to wait to get my money back!!.Version: 22.5
✓ Good.It’s pretty good. I think we should be able to change our Beauty Insider Community usernames by now though..Version: 23.9.1
✓ Rare beauty highlighterI got this highlighter from rare beauty and I opened it one day, and it broke so Sephora sent me another one, and I opened it, and it broke again.Version: 24.5.1
✓ Makes shopping sephora addictiveI like most things about the app. It is easy to navigate and shop from. The thing that is frustrating me so much is samples subbed for things I have no interest in, samples just not being included, beauty offers not being shipped. Every time they do this it makes me shop other places more. The number of times they are messing up orders latley is hilarious. And the virtual artist doesn't work well to use it live on you. Putting colors up on their models works, but mostly everything looks nonexistent or the wrong color in the live one. I also wish that you could write notes to yourself in the app. I get so many samples and use some things so sparingly that it would make organization and picking products so much easier for me. Like alot of other people I usually have so much going on. But if I could put all those thoughts down by products like in my my loves or just somewhere else in on the app it would really make me love it..Version: 18.3.2
✓ They refuse to fix app issuesThe app has been borked for months. Token error issues when trying to log in, conflicts with privacy and tracking causing issues, my loves list has disappeared and I get errors trying to add anything new. Customer support doesn’t have a clue as to what’s happening, just says to reset password which has nothing to do with anything. So many people on the forums and in the community are having this same issue and it’s CRICKETS from this company..Version: 23.16.1
✓ Okay, but not greatApp works decently well while in use. But it drives me nuts that if I switch apps even briefly, when I return to Sephora, my search/displayed item has been cleared and I’m back on the home page every time. That totally stinks for multitasking, which is all I’m ever doing on my phone. Also, I totally agree with another review which suggests better options for viewing the names of different product colors without having to click through each one. Similar issue in the review photos section: you are given the option to filter user photos based on the product color, but often only the color descriptions (I.e. “warm dusty rose”) are displayed here, not the actual color name. If the colors do not have descriptions, then no text is included and you’re forced to guess which color is which. There could be a lot more organization surrounding product colors in general; often I’m looking for something in a specific color family, so improved search/display features on that front would be helpful. Other than that, I haven’t had too many issues with crashes/glitches or functionality..Version: 19.8
✓ Doesn’t ship to Canada then what does!?They say order online but there is no shipping in Canada WHAT!?.Version: 23.17
✓ ProblemCan't ship to Canada.Version: 23.19.1
✓ Why Does the App Sign me Out?It keeps signing me out regardless of the fact that I have the "keep me signed in" option in the app "on". 🙄 Frustrating to sign in ever use when I have just signed in previously only a minute prior. Please fix this issue..Version: 18.8
✓ Submissions not going throughUPDATE (2/5/23) - went from a 3 star to a 2 star review. Pictures in reviews stopped loading a couple of weeks ago which is frustrating because it helps me with selections. At this point the app is feeling too saturated/crowded - interface needs a facelift so-to-speak and notifications need to be reduced by minimum 50%.************* OG REVIEW (sometime in 2022) - love the app overall. Great interface, seemingly user friendly even though it could be simplified a little, like how peoples photo attachments are above the reviews, BUT the submissions need to be fixed. There are times I try to ask questions for products and it gives me an error message that submission won’t work and try again later. It’s been weeks for the same product. I’ve force closed the app and restarted, logged out then back in and deleted/reinstalled the app. Developers need to fix the submission errors for both questions and reviews as this has clearly been an ongoing issue for years. Once the kinks get worked out I will definitely update to 5 stars..Version: 23.2
✓ Eum hello guys where in 2024…I’ve had the app for five years now and it’s still so slow, sometimes i click on something and nothing happens or takes so much time to load, when i click on a product in my favorites to check the infos about it and then go back to my favorites, it takes me back completely to the top, sometimes some products in my favorites are missing so i have to restart the app and then i can see them, but it’s not convenient having to do that all the time… I love the fact that i can buy online but sometimes all of these bugs make it so difficult that i lose patience and just give up on my order..Version: 24.6
✓ APP is always down and not working properly.This app is trash. There is always something wrong. I always end up going to thr store to purchase my skin care needs..Version: 24.5.1
✓ DONT GET IN CANADAThis app doesn't show Canadian prices and cant ship in canada! waste of time. shouldn't be in Canadian app store.Version: 23.15
✓ Expected a better performing app, basic common sense anti-theft measures for same day deliveryApp is buggy and has a hard time with Face ID/password management. It is a pain to switch the delivery method of items in your cart, you often have to do it several times for it to stick. Secondly, and this isn’t exactly the app’s failing but basic back-end measures can easily prevent this if they tried, like at all. CAUTION USERS: if you buy something like perfume or any other expensive, non-complexion item using Same Day Delivery, Sephora either doesn’t have access to the delivery driver’s names/information (?!) nor do they wrap your package inconspicuously, so if you’re unlucky, the delivery person may steal your order and “mark as delivered”. Ask me how I know. Customer service was helpful and restored my order, but I did Same Day because I was going out of town and needed help finishing errands before I left. Complete waste of time..Version: 23.17.1
✓ FrustratingThis app is incredibly frustrating to use. First off, while scrolling through reviews you end up accidentally marking reviews helpful or not helpful...how is that helpful?! Who knows what is legit and what is accidental? I mark reviews accidentally every single time! Secondly, there are glitches when it comes to browsing the products and categories. If you click on a product and then go back, it goes back to the beginning, even if you’re pages in, which is annoying and you have to scroll back down to where you were. The UI is just very difficult to navigate in this app. The website isn’t much better. It’s also impossible to view the item number of your Play box (the monthly sub)on the app, you have to go through a million screens on the desktop site to find it. The tracking updates are slow via the app as well. It’s just very muddled how all the bells and whistles work. They should hire my husband’s UI company to fix this mess lol..Version: 18.4.1
✓ Cannot access “loves” list on appI love Sephora. I mean, I am Rouge! So, I have shopped quite a bit. But I find the app frustrating because I looked and looked for the list of all of the items I have “loved” so that I could go back and buy them. Now, if you search “lists” on the app, it takes you back to the area of the app where your orders,buy it again, account, flash, reservations, Samples & Rewards,Beauty Advisor Recommendations, & Color IQ & Beauty Traits menus are listed. This same area can be found, when logged in, by clicking on your name at the bottom of any screen. But, when I’m in the mobile version of Sephora using Safari, I’m given the choice to see the Loves menu where my saved products are. However this menu is entirely missing from the Sephora app and I find this quite frustrating. It’s so much more convenient to be in the app but I constantly have to bounce back and forth just to access my saved loved items. Please correct this in the app! You are deterring sales! (And this is coming from someone who works in eCommerce/product Content for fast fashion. Retailer).Version: 20.20.3
✓ Used to love until recentlyI love Sephora and I used to love their app until the last month or so when it would sign me out of my account. Normally it wouldn’t be an issue, and I would just sign in again. But whenever I try to sign in, I get an error message stating my email address or password is incorrect even though I know the information entered is accurate. I’ve reset my password just in case, and I still get this message. I’ve had to call in 3 times to get my account unlocked, which required additional password changes, and when asked no one was aware of any issues and I was told to keep trying. One person recommended I just use my browser instead, which negates the app’s purpose. My name and all my information shows up on the app in my profile but when I try to do anything it asks me to sign in and the cycle begins. Seriously fed up with this and the lack of assistance when calling in as they hang up if you so much as utter the word “ok”. Lacking the quality of service their known for..Version: 21.6.2
✓ Nothing but problems with this app!!First off let me start off by saying I absolutely love Sephora and it’s my favorite makeup store! The original app layout was easy to navigate and get the hang of it. I never had a single problem with it and I loved shopping with the app! Which is why after only a few months on the app I became a consecutive yearly rouge beauty insider. For those of you not familiar with their lingo a rouge beauty insider is when you spend at least $1,000 dollars within a year you get top offers, discounts and receive free shipping on all your orders. I also became heavily reliant on their try it on live feature to try on products. However the new updated layout of the app is confusing and pretty frustrating/difficult to navigate/get used to. It has been at least a year or 2 already since it’s been updated and I still cannot get used to it. The try it on live feature hasn’t worked in over a year already which is extremely frustrating and disappointing. When you’re scrolling through shopping clicking on one item which leads you to the next on the app once you click on your cart you completely lose your shopping/search progress. You can’t get back to it unless you remembered the name of the company/product of the item you were last viewing. Which is why this year I’ve only spent $273 dollars..Version: 20.11
✓ Credit Card hassleI'm pretty sure I have brought this up with sephora before, but the app is seriously broken when it comes to entering your credit card info. If you put in the correct expiration, it will be changed to the previous month once you hit submit, causing an error saying invalid cc info or something. The solution is to pick the month ahead of your actual expiration, so that when it gets knocked back a month it will be correct and your payment cam go through. It's aggravating and needs to be fixed. I was also not able to delete the old address on my account through the the app. The error said it doesn't belong to me or something, which was weird but whatever. I generally like this app and will continue to use it. Would just like to see attention given to issues like this considering payment and shipping are an important function of the app..Version: 18.2
✓ It’s nice to find exactly what you’re looking forIt’s easy to navigate and gives you all the info you need and reviews, but when you use the option to filter reviews to only show beauty matches or people with your skin type or whatever I still have to scroll through hundreds of reviews from people without the features I’m specifically looking for. And it seems like they always have some type of bug, one day it’s kicking me out when I click a product I wanna look at or it signs me out after I leave the app every single time but I always have it set to “stay signed in.” And lastly they never get my samples right.... EVER, it’s free so it’s whatever but I wish if they were gonna give you whatever they’d at least remove the option to choose so I don’t have to get excited about something that isn’t coming..Version: 18.8
✓ Can’t place OrderApp update won’t let me place order with Canadian address. Basic You need to fix it b/c I need to order.Version: 22.21
✓ More useful than I thoughtI shop Sephora frequently so the app made since. I do not like the search feature because you have to be sure of the spelling of the product to get the search results you want. Other sites will at least take a guess at what you are trying to look for. I do like it’s suggested product listings for me. I looked up collagen and found out through suggested products they sell all types of vitamins and supplements. These were Items I needed but did not think to find on their app. I love the account pull up where I can see history of purchases with pictures of products I bought. This makes it easy for me to go back and do a product review, a re-purchase, or price comparison. There is a like feature that saves items that you do not want to purchase now but would like to purchase at a later date. Returns are super easy thru the app but the customer reviews help me decide if I should or shouldn’t purchase something which prevents returns by proper research. The reviews are complete with each persons skin tone and skin description to find a relatable reviewer..Version: 20.11
✓ Force quitsVisual artist isn't working. The app just closes every time I try to do it.Version: 17.6
✓ App won’t let me ship to CanadaWill only allow US addresses when checking out..Version: 22.21.1
✓ Cant checkoutWould only give me the option of putting in zip code so i wasn’t able to fill out shipping information to purchase since i live in canada with a postal code :(.Version: 23.6
✓ Too many updating vAnytime I wanna come on the app I need to update it first before I can continue. It's annoying af. way too much updating, it's actually ridiculous.Version: 21.18.1
✓ CrashingWont open after update.Version: 17.6
✓ VERY LAGGYI’m not sure what’s going on but the past 3 months the app has been soooooo laggy and slow. I had to delete it and redownload.Version: 23.14
✓ Can’t add Canadian address!I filled up my cart and then tried to enter my postal code for shipping but it only gives the option of using numbers. Too bad. It was a big purchase..Version: 22.21.3
✓ The WorstLove Sephora DESPISE the app can’t write a review because I literally can’t see after the first two sentences what it is I’m typing smh. I constantly have issues it always says since I did the new download there’s an issue and this happens at checkout so I can’t even checkout lol I can’t buy nothing 🤣 isn’t that something ?! I use PayPal as a safe checkout alternative and the other day I bought one thing using PayPal I decided I wanted something else as well went back to the app to buy the other and it says “Error Sephora Error 1.) “ I’ve been trying to make a purchase for the past 4 days and same “Error” why did I decide to download the new upgrade right after my first purchase went through fine as it always has smh 🤦♀️ so upsetting! The other issues on the app weren’t half as bad as these new ones!; I don’t mind signing in half a million times literally few minutes apart over and over again throughout my whole time shopping on the app. making my shopping experience absolutely dreadful; I’ll take that over not even being able to make my purchase at the end of my shopping. Unbelievable. FIX THIS PLEASE JUST FIX THIS.Version: 23.16.1
✓ Correspondance en françaisPourrais-je savoir pourquoi l’application est en français sur mon cellulaire et en anglais sur ma tablette? Je parle français et je magasine donc en français. Je ne suis vraiment pas contente de ce fait. Par chance que j’ai eu la brillante idée de l’essayer sur mon cellulaire sinon, je cancellais ma commande. Ce n’est pas la première fois que je le fait car ça me fâche trop. Voilà!.Version: 24.6
✓ Great when it worksThis app is great when it works however there’s frequent login issues. It doesn’t keep you signed in even if you toggle over to keep signed in option, so you have to login every time you place an order or look up any account info. Password reset doesn’t often work and even if you reset your password a login error often pops up. This has happened a few times, I’ve contacted customer service and even they can’t resolve the issue. You have to delete and reinstall app and if that doesn’t resolve anything you have to wait up to 5 business days for someone to look into it and get back to you. Customer service has said this is a well known issue and yet it continues to be an issue. Why has it not been fixed yet…and even if you say screw the points, I’ll just sign out as a guest because I want to make a purchase, you can’t! You cannot sign out as a guest on the app or website on a mobile device..Version: 23.6
✓ Nothing will loadShortly before the sale the app has gotten worse. None of the products will load. If you click on ANYTHING the circle just goes around and around. Literally zero products will load and it’s been weeks and Sephora still hasn’t fixed this issue. So frustrating. I can’t read reviews or even write one. I wanted to purchase a refill pod for the glow recipe moisturizer during the sale but of course it won’t load. If a product comes in different sizes just forget about it and go in store because the app won’t give you the option to click on it because again it won’t load. If you search products and it has the right one you want then you can add it to your favorites and add it to cart that way but again if that product comes in different sizes just forget about it because it will only allow you to purchase the one that pops up in the search. If that makes sense. Type in glow recipe refill pod and try to click on it and you’ll see what I mean. It will only allow me to purchase the entire moisturizer jar & all when I only need the refill pod. Please fix this Sephora it’s been several weeks now!.Version: 23.20.1
✓ This App Update made my life so much harderI’ve used my Sephora app since 2014 and honestly it’s been NORMALLY an easy to use app with clear cut options and working links to where I need to go. I don’t know when my app updated since I have everything update automatically but wow.... I can’t even click on my profile and see my beauty insider information anymore. The profile page is utterly useless I’ve tried to figure out how much I’ve had on a gift card before through the app before I go in store and NORMALLY it’s an easy process now it won’t even open the screen in the app at all.... what is the point of updating the app and adding more complicated tools IF THEY DONT EVEN FREAKING WORK PROPERLYim thoroughly annoyed and disappointed. Guess I’ll just buy my high end makeup at Macy’s since at least if I need to see how much I have on a gift card it isn’t like trying to ace a trigonometry math test when I’ve only ever studied algebra 1.....Version: 19.7.1
✓ Can’t put in a Canadian address anymoreCan’t put in a Canadian address anymore.Version: 23.6.1
✓ Horrible appAlways glitching, impossible to order from. So frustrating and not worth the hassle seriously..Version: 24.5.1
✓ Best sellersI love Sephora, but why on the app all the best sellers are the items that I have purchased and put in my cart?? That’s so annoying…. Please change that to be the ACTUAL best sellers..Version: 24.6
✓ Does not work after updateKeeps logging me out. Takes a while to open a page. Really annoying!.Version: 18.8
✓ Can’t add my Canadian address?I have ordered online with the Sephora app in the past. But now I can’t as I’m unable to add my Canadian address. Very frustrated!!!!!!! Not happy about this. Why did this happen??.Version: 23.12.1
✓ Increasing prices & app isn’t excitingly functionalLately, many Dior, Hermès & YSL items are raised by $1 & $2 after being brought back in stock... Not saying Sephora cannot increase the prices but it’s more convenient to shop directly through stores such as Dior etc. as they have vast variety of beauty items at lower prices (seriously). Recently there has been close to a hundred items on the grid to purchase but after going further into the product, the SKU doesn’t exist... Also, despite being opted to stay signed in, the app disconnects with error codes & messages & points being reset to 0 & coming back later in the day. Disappointing and over the chaos, used to spend $$$$ monthly on products & now I feel kind of dumb for bothering with Sephora. Kept getting a message if I “love the app” so I’m letting u know how I’m loving the overall experience. However, the customer service on the phone is lovely, very fast and easy to solve shipping mistakes. Thank u ✌️.Version: 21.2
✓ Same problems and new one's!I hate the new all white layout! It hurts my eyes!! The Dark Mode feature rolled out for people to use so eye strain doesn't get worse and sephora thought that doing the opposite would help for this app! Sephora needs to rethink there color layout better because since it is morw of an eye strain, it gets used less now. Plus, the should have fixed the app instead of just thinking color layout which is least important. They have been having the same issue for over 3 years now!! The share icon on the app makes the app freeze. There has been sooo many updates you would think this bug would get fixed, yet it is still there. Therefore, sephora is not paying attention to these reviews or else this bug would not be there. Can you please fix the share button so it stops freezing the darn app!! Fix your app instead of giving people eyestrain!! Since the share icon has not been fixed for so long i had to give a low rating for lack of detail by Sephora app developers. And yes I have updated software for both phone & app all these years, still same issue and a new one- rethink your all white layout!.Version: 19.8
✓ GlitchesSo last week I went to add some things to my shopping cart so I wouldn’t forget to purchase them this week and I went to select the apple pay method just to make sure my shipping address was up to date and then I was going to click out of the payment when I made sure but the app glitched so when I clicked out my fingerprint matched and the payment went through earlier then I had anticipated, which wasn’t a problem I had the money but I still wanted to wait another week to make sure I had more money in my account after I made the purchase. Also my package was supposed to come by Friday at the end of the day (which was already five days after I made the purchase) but now when I went to track my shipment it says it won’t be here until Tuesday which is another four days after I had already waited the initial five days. In other words I’m not happy with my first purchase off the app I would rather do it in stores from now on..Version: 19.6
✓ Great but the colors aren’t the same on screen as the are in personI love the app because it’s easy to find whatever you’re looking for. However I’ve noticed that the colors on screen vary wildly from what they look like in person. Many reds appear more purple or orange in person, and often it’s difficult to tell if the makeup is suitable for winter, summer, autumn, or spring skin tones. I’ve learned that it’s best to use the app to search for potential colors you might want to try and then go to a store to actually try it on. If I could suggest to the app creators: it would be helpful if the colors were more accurately displayed to save people the headache of thinking a lip color is deep red but having it turn out to be more of a plum. It would also help if part of the description included a list of the skin tones certain colors would best suit (not just warm vs cool either, I’m talking the full four seasons), because having one model with a chalk white arm, one with a deep tan arm, and one with a super dark chocolate arm doesn’t cover any of the medium skin tones that most people fall into..Version: 19.8
✓ Sephora needs to remove sold out itemsItems that are completely sold out stay on the app for months, but you can’t buy them because they are sold out… Even worse, I have never been able to redeem points for a rewards bizarre item over 100pts because they are alway sold out. Everything. Every reward item is immediately sold out. Drops at 9am pacific time, everything is sold out by 9:01am. It’s ridiculous. What’s the point of even earning points??? So stupid..Version: 24.3.1
🙂 Sephora US: Makeup & Skincare Positive Reviews
Sephora US: Makeup & Skincare works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Sephora US: Makeup & Skincare.
⛔ Sephora US: Makeup & Skincare Problems
