AARP Now Negative Reviews

AARP Now App Complaints & User Negative Comments 2024

AARP Now app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using AARP Now? Can you share your negative thoughts about aarp now?

AARP Now for Negative User Reviews

✓ Is this 2020 or 2010?‘Cuz this app — the NEW app, replacing two no-longer-supported apps (AARP & AARP Member Benefits), looks like it was designed for iOS 3. First of all, a non-Universal app that doesn’t even support landscape and must be viewed at 2X on an iPad is, IMO, pathetic. Who’s advising you on this stuff, some Windows programmer? And Universal is the minimum. No iPad version is just poor policy, especially for an app that wants to be as much as this one seems to. But here is what really bugs me: If you are working in the app, filling out a form or registering for something, and need to switch to another app for some reason (e.g., to look something up), when you switch back to AARP Now, it opens back to the home page, all entries one had made being lost in the process. That is completely unacceptable. This happened to me just the other day, as I tried to sign up for the driver safety course thru the app (my fundamental error, should have used a browser). I was almost all the way thru, then needed to check something in another app. When I switched back to AARP Now, I was backat the home page as described above. Meanwhile, my credit card was charged, but I cannot find any access to the course, and have not received a purchase confirmation. Because the app reset to home before the process was complete. Fix these please…🤔😉😊.Jeffm23Version: 3.22.1

✓ Can't access AARPBulletins or AARP MagazinesI cannot view either copies of the current or past AARPBulletins or AARP Magazines. Previously, there was a AARP Publications app that gave access to these issues, are you going to give that access to these publications? This app is a step backwards for those of us that have difficulty reading the small pint in the hard copy publications I receive. I believe many people would prefer to read theses publications online and cancel the hard copy issues. You could save a lot by providing digital versions rather than sending print versions that many probably discard without reading..Miles D IIIVersion: 3.25.1

✓ Is AARP trying to make members feel old?The functionality of the collection of iOS apps with AARP in the name is not apparent to the naked observer. What do each of them do, except demand different orientations which are mostly at odds with different devices? I’m sure there is actual good intent behind the various offerings, but I’ll admit to my mystification. Perhaps a one page roadmap or just a chart: Name of app : intended information for the member : target device : which way to hold the device? Or a list of all official AARP apps with an estimated time to grasp the functionality and links to explanations of why they exist? I gave this app a middling rating because I can’t figure out what it’s supposed to do, or if it wants me to do something, but it does have an entertaining collection of endlessly spinning beach balls. I don’t know. I don’t usually think of myself as tech challenged. I could be wrong about that. Please tell us where the clues are hidden..QuiviranVersion: 3.28.1

✓ Mobile App Login IssuesI recently joined AARP. I downloaded the app and during the 2-3 weeks I’ve been a member I’ve only been able to access the app once. I am constantly receiving an error message “Sorry. Something went wrong on our end. Please try again in a few moments.” I’ve deleted/re-downloaded a handful of times. I’ve reached out on AARP website to an AARP member over chat without resolution to the login problem. If I cannot access the mobile app, I cannot access the deals my membership offers. Defeats the purpose of being a member. Please fix the app..SarachadeeznutsVersion: 3.28.1

✓ Fails on iPadI tried to write a comment to a story on the iPad app and it was simply too difficult to complete. The text of the comment simply scrolled off the single line input to the left, so you couldn’t read or edit what you’ve written. You could see one or two of the previous words you entered, but that’s all. I tried dragging the cursor back on the text, but had no success. Additionally, the virtual keyboard on Apple products has three words above it that you can choose as your input. The app has three words, but only displays the final three characters of the words, so there’s no way to know what the choices actually are. If you want to interact with AARP using an iPad, don’t bother with this app!.DucksoupSDVersion: 3.33.2.1

✓ AARP’s website is cumbersome and antiquatedI went on to book a trip for the first time on the AARP website and spent over 20 minutes just trying to get a hotel which I already knew which one I wanted and a flight. It took forever because you couldn’t find things and a lot of places after entering the information there was no done or enter button so you had to figure it out yourself. It also was about $600 more than the other sites I went to. My first and last time using it. I hope the rest the website is not as bad and if it is, I’m just going to get on the phone instead..Danawwa3Version: 3.28

✓ Wow - you have to call to cancel your account?What a scam. All AARP does is sell your info and try to make money off you. I already canceled auto renew but was dumbfounded to see AARP makes you call to delete your account?? Sorry, if I can sign up online or via app its only sensible that I can close/delete my account the same way. It’s super scammy to force users to call - they know people hate doing it and are just trying to nickel and dime seniors. Really disappointed in AARP for using such dated and unfriendly sales tactics. If people are not happy with your service you should make it easy as pie to cancel to earn good will..BadBrain13Version: 3.35.1

✓ Horrible App & CompanyThe App doesn’t allow you to cancel your account! Oh it has the feature to do so but when you click cancel the app pops up a “are you sure?” pop up that prevents you from canceling your account. Then to add insult to injury they show that their call center is open until 11pm EST, nope, closed before 8:15pm EST when I tried to call them. Since they want to continue scamming me then I’m calling my bank in the morning to have any future charges denied! Guess that is the only way to stop them from scamming me further. Why would anyone belong to AARP? I get better discounts from anyone else! As an example; Valvoline Oil Change, with AARP discount $146, even the dealership only charges $78! Spend a little time researching this company and whatever you do don’t believe these glowing reviews, they must be by fake bought and paid for shill’s. Go ahead and keep my $16 you scammers, it’s a cheap education as I now know how you’re just another for profit company taking advantage of the elderly and not about helping protect the elderly..RageZroVersion: 3.32

✓ Can’t even create an account tI'd love to rate this app but it won't let me create my account. I complete all steps successfully and when I click to agree to conditions a screen comes up that says sorry something went wrong on our end. Have retried too many times. Tried deleting the app and redownloading. The phone number for support on the app is not in operation. Called the main aarp number and the gentleman said he resubmitted my email and try again- doesn't work. I just deleted the app permanently..17tcpVersion: 3.35.1

✓ Wrong info, locations change and keeps resettingDifficult to use this app as it keeps resetting back to home screen every time you leave it to check out something without closing it. You have to go through steps finding what you were looking at all over again ... if you can remember. Provided with a wrong non-existent address for Denny's!!! I have been a member for almost a year and haven't used a single benefit so far. Live events are all offered during working hours. Some of us still work! Location of services with discounts (e.g, oil change) keep changing. Why not make them available in all locations all the time, so people didn't have to check and recheck every time and drive farther than the closest location to them? How is that helping elderly people?.GailaYVersion: 3.35

✓ Stepping backwardsI used the old app to read the magazine and newsletter. I downloaded the new app and see that it’s only available in portrait mode and is really a phone app, not an iPad app. I read reviews that are well over a year old and saw the same complaints I’m writing here. Developer responses said (back then) that they are always looking for ways to improve their app. Clearly no one on the developer’s team is actually listening because nothing has changed. AARP, as your members become more tech savvy and have greater expectations of tech products, why do you continue to ignore us? Don’t bother responding to this review with the same old “thank you for your opinion, we are always looking to improve our product.” No, you’re not. By the time you read this I’ll have already deleted your app. I’ll check back yearly from this date to see if you finally truly have listened to us and have improved your app..DuboislakerVersion: 3.25.1

✓ Can’t ask app not to trackThis app starts off with a pop-up that asks you to allow it to track your activity across other apps. I don’t want to allow that, but if you don’t agree, you can’t close the pop-up and use the app. It says you can change it in the settings later, but I don’t want to do that, I want to refuse it from the beginning like I’ve done with every other app I have. So now I just can’t use it at all..SLP641Version: 3.34.1

✓ Easy FixesTL;DR: Not optimized for iPad’s bigger screen real estate; Keychain functionality missing. I really blame Apple for this. I’ve seen a lot of this; Apple allows a developer to say their app works on the iPad. Technically, this is true. But what that means to you and me and millions of other users is that we expect the darn thing to not be the iPhone app running on the iPad. We expect orientation modes to work, and the full screen to be utilized. Not a tiny window that renders your big, beautiful iPad into just a mirror of your iPhone screen. But Apple lets developers claim it works on the iPad when really it doesn’t. Next is Keychain, the super helpful iOS built-in password manager. This isn’t Apple’s fault, but the developers. A big, rich organization like AARP ought to support the automated filling in of login credentials on their app. I mean, AARP is constantly warning seniors about the dangers of weak passwords and phishing scams etc., yet they don’t even optimize their app to support using Keychain, which is a great way to create a really strong password without having to memorize (or write down!) a random string of characters! Do better Apple and AARP. We know you have the resources to manage that..Xhat1964Version: 3.30.1

✓ CONSTANT MALFUNCTIONSTop 5 error messages you can enjoy when attempting to use the rewards portion of the app and website… 1. Sorry, no points this time. We are experiencing longer then expected delays in your points awarding. 2. Oops! An error occurred. Please refresh your browser to get back on track. 3. Sorry, no points this time. We are experiencing longer then expected delays in your point redemption. 4. There was an error. Please try again. 5. You have already entered this secret word. *** Points awarded SOMETIMES reflect in transaction history yet not reflect in actual rewards balance. ***First of the month the entire system crashes!!! *** Extra Credit exercises needed to redeem member only rewards NEVER work! But the caveat is you don’t know that until you’ve finished the exercise (video or quiz) and the system gives you one of the error messages referenced above. ***Calling anybody on the 800 number is useless as they are not empowered to do anything other then apologize over and over again for the “inconvenience” and thank you for your “patience” while the system is in a constant state of UNDER DESTRUCTION!.LUFTAUFTVersion: 3.33.2.1

✓ Not Very SocialWith all their great articles, some are important for seniors, there is no way to share an article with a spouse or friend. Not even if they also have the app. Sometimes we miss things and a friendly reminder from a friend is all we need to stay aware and safe. Sometimes while reading an article on my phone I get interrupted and sit my phone down, when I return wake up the app, the article is gone and there is no way to pick up where you left off, and sometimes you can’t even find the article. Very frustrating!.JC0675Version: 3.34.2

✓ Terrible app for such a big orgAbsolutely the worst app I have for any org. It’s not even optimized for iPads so you get a tiny phone sized screen in the middle of a big black, wasted screen. Your are then limited to the few icons at the bottom to navigate the few things Aarp allows. There is no linkage to the Medicare advantage plan, not sure I’ve found how to get into staying sharp. It’s an abysmal app that they dumbed down way too much, I guess they think seniors are too to be able to a full featured app. This is really sad. If not for the Medicare advantage plan I’d probably cancel my Aarp membership. I really get very little from it because it is so user unfriendly..Cheme75Version: 3.25.1

✓ Poor executionI just received my packet with my cards. In the packet, underneath the new cards, it shows two ways to access your membership. One is to log on the website. The other is to text a word to the number listed and it’s supposed to give you a link so that you can download the app. I did that… And got a message telling me that I should call the 800 number. Additionally, I have used this app before and found it deeply lacking. News articles are somewhat helpful but there’s not a whole lot else. I see the discount section, but it’s really not impressive. From other reviews I’ve read, it would appear that iOS is not supported or the developers are not focused on this app. It doesn’t appear at this time that the developers are interacting at all with those who write reviews. This is an obvious clue that the user is on their own. Disappointing at best..Cat-in-CAVersion: 3.29

✓ ReviewI received email to advocate for fair drug prices by calling my congressional representative. I dont phone my government reps. I have sent emails. You have no provision for sending emails (audubon provides letters/emails to send as is or you can add your comments). Plus, when I looked for an email address for AARP, there wasn’t any. I would rather send comments than talk. Don’t you receive emails? Also, i had a problem when trying your link for more RV info..D'lilyVersion: 3.29

✓ MembershipIf you want to work with AARP, make sure you have 💰💰💰otherwise it seems to hat you’re a nobody as was demonstrated by their team in my state. The job opportunities were hokey too because when contacted some had no clue about any employment. Volunteers were the same most if any when contacted had no clues what you were talking about. If they shaped up, it might be worthwhile what you invest in them and not just get a cheap piece of luggage or such to keep one interested or that they actually make it seem like they are genuinely interested in what you bring to the table and not just a membership fee. 🥲🥲🥲.Ninja_660Version: 3.33.2.1

✓ I’m Really Tired of Tilting My Head!When I searched for the App and saw one for an iPad, I happily downloaded it. I figured, like many of the Apps, it would just ‘accommodate’ to whichever position in which the iPad was being used. I, like many, have a keyboard attached to my iPad. It’s very inconvenient, as well as uncomfortable to attempt to position my iPad for viewing in the portrait position while everything is in the landscape position! Please! These reviews read as if many others have the same issue that I do! Please upgrade your App to be able to be used either in portrait OR landscape modes! If you do, I’d give you a 5.0, just for the relief of my neck and shoulder pain from trying to work with this App in portrait mode!.ND Fan4LifeVersion: 3.18.0

✓ Will it ever work?!Haven’t been able to sign in since joining. Looking at reviews, it looks like it hasn’t worked in a long time! What the heck are we paying for??? Also, always a canned “so sorry, we’re fixing it” or no response at all. Looks like one guy running this out of his shed (can’t even afford a garage to run it from, despite all the paid members). I think I’m more angry that this is a long time unaddressed problem, than I am that we just wasted money on it. You have a lot of seniors you are taking advantage of by not fixing the problems. You owe every one of them their money back!!!.Goddess NatiaVersion: 3.24.1

AARP Now works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact AARP Now.