CVS Pharmacy App Negative ReviewsCVS Pharmacy

CVS Pharmacy Negative Reviews

4.7
4.72196 star

Total 37 Negative Reviews

CVS Pharmacy App Complaints & User Negative Comments 2023

CVS Pharmacy app received 37 complaints, negative comments and reviews by users. Have you ever had a bad experience using CVS Pharmacy? Can you share your negative thoughts about cvs pharmacy?

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CVS Pharmacy for Negative User Reviews

Terrible Buggy, unnecessarily cumbersomeThey payment feature never works and the people in the store don't have a clue what to do. It’s nearly impossible to figure out how to change your form of payment when your credit card expires except during a check out. Naturally I don’t want to hold everyone up so I wait to do it afterwords and you can’t find on the app where to do this. All the special offers and coupons should automatically be added to your card which they aren’t. This is an unnecessary process to have to go through. Adding this to my earlier review. Why can’t all of the coupons automatically load onto my care card. It’s so such a complete utter waste of time especially when I’m standing at checkout trying to go through them so I never get to add them until it’s too late. I don’t have time to plan my shopping experience at CVS I kind of go there cause I have to because my insurance company I would never go to that store the way that I make this so difficult. It also stinks that half of the things get printed on the receipt which I don’t want to save why should I have to save it if I have it app? What do you think they could add a setting where everything automatically gets added to your cart and not print it out on the receipt and that you don’t have to review it all? This has the potential to be a very good useful up and it’s just way too cumbersome and not worth the effort.Version: 4.0

Dear CVS: Invest in UX. You need it.This app generally works pretty well. But there are a couple of *critical* features that don't work. I've tried to transfer prescriptions between CVS locations because I moved, and for whatever reason got to the point where the app simply gave me a message that said they couldn't be transferred. I found that INCREDIBLY annoying. To the point where I was picking up prescriptions 30 minutes out of my way because the app wouldn't transfer them. That really needs to be fixed. Also, if the CVS I'm working with makes a mistake with a prescription that I have automatically refilled... say, a prescription that was supposed to have a 3 month supply but there are only 2 months of the prescription in the bag when I pick it up... on the app, the button to have my prescription refilled just isn't there when I need it to be, because I need the automatic refill earlier than anticipated. But the app assumes I don't need a refill early and doesn't give me the option to refill it! C'mon, that's just dumb!!! Obviously, accidents happen. Don't make presumptions about what I need and remove options! I just spent 10 minutes on hold trying to request a refill for this prescription, because there was no button to simply request it in the CVS app. That's ridiculous..Version: 5.4.1

UnreliableI’ve had mixed results with this app. While it’s easy enough to use, more often than not, I’ll show up at the pharmacy at the time the refill is promised only to find that my order never reached the store. This has happened to me even when the app shows that the refill is ready for pickup. This is really too bad and I don’t understand why the problem hasn’t been fixed by now. I have one prescription that requires me to speak to someone at the pharmacy in order to get a refill. Trying to do this is incredibly inconvenient. Calling is an exercise in futility—you’re put on hold for an infinite amount of time (listening on a 50-second loop to exhortations to use the website or the app, which I obviously would if I could) and it’s only on rare occasions that anyone actually ever picks up. Why can’t you leave a message? Why isn’t there a staff person whose responsibility is to answer all calls? I wind up having to drive to the store in person—it’s better than listening to the Muzak and 50+ loud, obnoxious promos for the website, but, again, extremely inconvenient. CVS pharmacies need to be more customer focused and better organized..Version: 8.6.2

Something MissingOne of the few such apps which doesn't allow adding card to Apple Wallet for quick access.Version: 2.7.9

Functional but needs improvementThe app works well in general but it is slow to load, and the server seems to be down often. Adding the ability to include RX’s for family members exists but is clunky, and requires you to actually fill RX for that person BEFORE you can use the app for that person for anything related to their RX. If a doctor electronically sends a RX over electronically for a 30 day supply with 2 refills for a RX you have had filled at CVS in the past from the same doctor but your prior RX’s have all been filled (3 months worth have been filled) so your doctor sends over the new set of 3 months but does so PRIOR to you picking up #3 of 3 from the prior set then the app does NOT allow you to fill from the app. You are REQUIRED to call the pharmacy to get them to initiate the 1st of the three from this next set of RX’s. Hardly convenient. Especially when you get the more often than not ‘miserable, why are you bothering me because you know as a pharmacist I’m busy and prefer to not actually have to talk to people attitude’ even though you are calling because the app doesn’t allow this and requires you to call the pharmacist to initiate the round of RX’s. How about some updates and improvements to functionality offered?.Version: 7.11.2

No support whatsoever from cvs in order to get our COVID-19 results. Sorry but you let us down!Bad app.Version: 8.2.1

Useless for prescriptionsThis app is so slow and is constantly covering up what I’m trying to see with the giant loading pop-up. I use the pharmacy section primarily and it is confusing and disorganized. “All prescriptions” does not display all prescriptions or the ones that are ready for pickup. I don’t understand why “schedule vaccine” is in the prescription management section. When you click “Recent Orders” there’s no clear visual distinguishment between prescriptions that have been picked up and that are ready for pick up, and you can’t click on any orders for more details. It used to be possible to switch prescriptions to delivery through the app once they were ready but now apparently I have to call the pharmacy which is a waste of time and energy. Even when I have delivery turned on, the app sends my prescriptions to the pharmacy as if they were for pick up. There’s no option for push notifications or text messages when my prescriptions need a refill soon. Prescriptions called in from a doctor aren’t always automatically synced with my account. I am so frustrated with this app and find it virtually unusable for prescription management..Version: 8.2.0

How is this app so terribleI work in digital marketing, specifically in apps, so I have evaluated a lot of app UX over the years, and this one was shockingly bad. Today was my first time downloading and attempting to use this app but it is 100% unusable. I tried to create an account using the license scan feature but it only takes the photo once it recognizes the card, so it took a good 10 minutes of wandering around the house trying different backgrounds and lighting to get that to work. I get an account created & linked up with my care pass (approx 15 min into the app) and I go to check on a refill that is at a weird status, but there is nothing to reference what that status means. So I try to look around the app for my answer and anything I click on requires me to log in again but doesn’t accept the password that I wrote down and also saved in my iPhone. Both attempts don’t work. So I go back to try to find the phone number for the store for my RX and the app crashes and gives me: “An error has occurred trying to contact the server. Please try again later.” This was during normal business hours. Literally everything I tried to do in this app didn’t work. CVS is a big company and rx is kind of important so I’m baffled at how this app is so awful. If anyone from CVS corporate reads this - please hire another company to run your app..Version: 6.12.0

Photo images are not availableClearly there are photo images of products, but these aren’t showing up.Version: 5.7.2

Shipping drugs is not working correctlyThe last two times I have paid for a prescription and then have it delivered to me, it has gone terribly wrong. And, the pharmacy staff (Alicia the pharmacy tech)won’t listen and is rude! Last Tuesday I had 6 drugs delivered. On Sunday I was notified that they were returning the drugs to stock because I had not picked them up. The staff person argued with me even though I had them. Finally, they agree I had them. They then had to recharge my credit card (because the original charge fell off my card) and they delivered the receipt again and woke me up. Today, the app said it would be delivered between 10:30 and 3, and it was not. When I called and got Alicia, she said it was the delivery companies fault, but once I got off the phone I got an email from CVS that it was being delivered…obviously, something had not processed until she looked at the order again. The Shipt person said they only got the request late in the afternoon. When I called back to explain the issue, Alicia was rude (which she normally is…I hate getting her, she is just mean). I tried to explain the situation and explain the system is having an issue, she was not helpful. I just hung up. It takes multiple calls EVERYTIME to get my prescriptions!.Version: 8.10.3

Horrible since iOS 14I paid $50 to get the $10/month & it while it was on my card, it wouldn’t apply to my purchase. They email me coupons & I don’t know why!!!! I go to send them to my card & get a “ooops something went wrong. Try later” & I get that message EVERY SINGLE TIME!! I tried to uninstall & reinstall but now “technical difficulties” won’t let me sign in. I call & on the one time someone actually answered, it was a moron who was only able to parrot a few words she’d been taught “uninstall/reinstall app”, “make sure your account matches” “have you tried turning your phone off & on” “I’m a pretty bird squawk squawk I don’t know squawk” A parrot would have been more useful especially when I told this woman what I’d done before she gave me the parroted answers “Why not send me to someone who knows what they’re doing?? Why not stop wasting MY TIME if all they can do is squawk what they’ve been told before saying “I don’t know. Have you talked to someone at the store?”🙄 I couldn’t help but think “did this idiot just ask me the dumbest question anyone could ask? That’s like calling Apple with a question about your phone. They have all the info identifying it as an iPhone & ask “are you sure it’s an iPhone”. That’s not ever happened with Apple but that’s how stupid the question was & I ended up with a we’ll give you a 20% off coupon to use by tomorrow since we can’t give you the $20 we stole from you. They’re useless..Version: 6.11.1

Impossible to get a receiptIt is virtually impossible to get a receipt of a telemedicine consultation.Version: 7.11.2

No Wallet SupportDownloaded this app to simply allow me to throw out the cvs card. Space is limited on my device so I didn't intend to keep the app, just the card in the Apple Wallet. Happily upgrade my review once the feature is added..Version: 2.7.8

They certainly didn’t invest the Covid fortune in softwareWhen it works, it works poorly even the pharmacist say pay no attention to anything on that or any of the messages sent from their corporate headquarters. The CVS here in Lynchburg at least the one that I use presently has two competent pharmacist one that’s Pleasanton competent one that she’s competent and of course, there is the managing pharmacist who is near the competent not pleasant your knowledgeable. Just a nasty piece of work. Today I have tried five times throughout the day to get this application to tell me which of my medication should be ready for pick up so I can call the pharmacist and see that they are what is before I drive across town and wait an hour and a half to get them… And subject myself to harassment and down. Speak from an ignoramus depending on who’s working. She does occasions the app has failed me saying that it is still working on that… What “that” is I have no idea, but I can’t see any information about my pharmacy. Oh my medication so again another useless app. Thank you CVS for being possibly the worst pharmacy in Lynchburg..Version: 8.12.1

Continues to need work, have issues!!Especially needs a lot of work on "Order History" under account!!! Very unclear & misleading/deceiving; doesn't break down orders into shipments, the shipment amount, shipment date, expected arrival, which items are in which shipment, etc. For example, ordered 12 items, received 2. 3 days after ordering & no further info on the other items whatsoever, none, as to when or if the other items will ship. The way it appears on the app, all items shipped & fully charged. Specifically says "For faster delivery, we split your order into 1 shipment." Yep, we've received 1 shipment..of 2 items so far. Even logged into their website, same thing, same issues. Frustrating. Some items from orders can often ship very late, no where near 2-3 days, so you do not receive on time, & worse, CVS doesn't notify you of these delays nor shipping info for these late items, until you have to contact them of course. They just appear at your door whenever CVS decides to ship, & sit there until you find it. We've also had a few orders in the past where we haven't received ALL of our items, yet was charged, so we have to monitor CVS orders very closely, unfortunately..Version: 8.8.1

DealsI am not happy about the cvs app change on the deals. It was much easier to browse coupon deals by going into each category. For example I would go to category “grocery” and all the deals would be listed and I would just scroll through and select the ones I want. With the new change you have to select all the categories you follow, and all the deals for “all” categories are listed as one list and you have to scroll through the whole list to find what coupons you want and select. The new feature makes it more difficult to shop and select deals. Please bring the old one back! By customers using the new feature will not be using the coupons because it is way to difficult and cvs will lose sales this way. Also, want to mention that each deal does not show the whole description of the item, you have to select more in order to see the item in full view. I’m not happy with new feature and I don’t think anyone would take the time as I did to let cvs know this situation. Please let the technology department be aware of this situation. Kind regards, Your customer in Orange, CT..Version: 5.7.1

The photo upload piece needs workBulk upload must be done in batches if 4 or less or it crashes app. Not all locations are listed for photo pickup..Version: 1.23

The app has problems and freezes when using for Rx;Using the app is frustrating. It’s unreliable, freezes the CVS pharmacy computer during the checkout process, takes so much time to load, and often requires doing checkout the old fashioned way, verbally sharing private information. Also, for coupons and rewards, it doesn’t make sense why customers have to click on every coupon to “send to card.” It’s hard enough trying to earn rewards. The time it takes to compare offers and make sure the criteria are met to earn rewards is not worth the effort. Even with the savings, the prices are still too high at CVS. Walmart has lower prices. And the coupons you get in the mail or via email expire too quickly. They never seem to be available when you need them. Rewards expire as well. The only reason I gave 2 stars is because I can view prescription details on the app which has been handy when I’m at the doctors office or completing medical forms. Also I can refill Rx on the app, however I tend to refill via text messages where I get text reminders. The text reminders aren’t 100% reliable but it helps to have occasional reminders. Please fix the bugs for the pharmacy checkout and send all coupons and rewards directly to the card..Version: 4.1

AccountabilityI am disgusted that no one takes accountability for errors that result from using the CVS app. When I have an issue with the app it should be routed through one singular location and others brought in an an as needed basis. Stop using the app as an excuse to pass the buck, I am so frustrated by contacting 1-800 … or this feedback and being told I need to contact the store, only to contact the store and have them indicate that I need to call the 1-800 number for help. Who is accountable for the app? Who decides on the content for the app? If you said corporate then corporate needs to step up and take accountability. For example, I am on two doses of the same medication and corporate suggested that I contact the store when I repeatedly had trouble filling one dose. Turns out it IS solely a corporate issue, it is apparently meant to flush out persons taking two doses of the same medication unknowingly. I do so knowingly and really there should be a place for me to acknowledge and override the system not allowing me to fill both doses, as first I take the doses at different times of the day and second there is no equivalent single dose if that were an option. You try to build in these convenience and safety features, but also build in inconvenience and frustration for others!.Version: 8.3.0

Crashes oftenThe app is alright, it is convenient but it crashes frequently when trying to look at prescriptions.Version: 4.10

DisappointingI am so tired of this worthlessness of this app. I do not want my scripts on automatic refill because I pick up at different stores. Last night was a perfect example of the problems I have. I ordered 3 scripts for me, 3 scripts for my husband and 2 scripts for me that needed to be renewed at the doctor. Today the three for me are ready for pickup. The three for my husband show they were last filled yesterday but they are labeled “in process.” The two that needed a new script show they were filled today but I have to call the pharmacy to get them filled. This happens EVERY time! When I call the pharmacy I wait for 10 minutes or more and no one picks up. I tried going to the drive through and it didn’t move for 10 minutes. I know they can’t help being busy but if the app were fixed to automatically release scripts when you have requested a refill from the doctor it would help. It would also help if “in process” had more info, sometimes that means they didn’t use the coupon so th e script is being rejected by my insurance, sometimes it means they are waiting for the medicine to be delivered to the store and sometimes it means it is just sitting there waiting to be put on the system. It it wasn’t for the fact the CVS I normally go to is right where I turn I would have switched to Walgreens long ago..Version: 7.2.0

Theft careplusThe careplus promo is a theft Coupons instead of cash discount No way to cancel from app or online.Version: 7.2.1

New CVS AppI attempted to order 3 prescriptions on the CVS website this morning. I could not locate a simple complete list of my of all my current prescriptions from which to indicate the prescriptions I needed to refill. I found lots of pages explaining medications, frequency of use, but not a check off box to indicate that I needed it. The website is now so convoluted and confusing that I have given up and will need to call in my prescriptions. I believe that I am probably one of many who will need to do this, so I am quite certain that the phones lines will be completely jammed up everyday until they can simplify the website. I’m certain the IT people responsible for this update can easily find whatever they are looking for because they created this mess. But, please review this app update from the user’s perspective. Also, I have always relied on using my list of prescriptions on the old (and easy to use) CVS website each time I was required to give my doctor(s) a list of all my prescriptions. Now, I can’t find it to even place an order. I tried to order 3 prescriptions, but was only able to order 1. I have no idea how I got the one to go through and not the others. I’m not even sure if the 1 is ordered. This was a nightmare and it definitely needs a lot of work to make it user friendly..Version: 9.0.0

Unreliable appThe app keeps crashing and is very hard to use..Version: 9.3.2

Prescriptions on app for delivery with FSA CardIt would be wonderful to be able to place my own prescription delivery on the CVS App as the automated system advertised, once my prescriptions ready and to be able to use my FSA CArd for payment instead of my debit card. The app allows you to chose your payment method , then when choosing the FSA card , the system ask for the CVV, when you enter , it gives a error, and you can’t proceed, or you have to use a different payment method. This has been going on for months, and it’s very inconvenient, because I have to call the pharmacy everytime to enter for delivery, and use my payment method on file being the FSA card. As if they don’t have enough to do already. They are busy and this is something I can do , but the app doesn’t allow it, it shouldn’t be asking for the CVV, that seems to be the issue and it should process the FSA Like a regular credit card to proceed not like a debit, The pharmacist doesn’t seem to even be aware of this issue. My wish is that , this gets fixed , we are in a pandemic and people need the most convenient way to get there prescriptions and pay for them. Thanks in advance. Please fix this ongoing technical issue..Version: 6.7.1

Stop the madness!Stop telling me through MULTIPLE emails a day that “you left something in your basket” online when not only did I order the stuff but they were either already delivered or on their way! I BOUGHT THE STUFF NOW LEAVE ME ALONE! My prescriptions are either showing renewal, needing to be renewed or auto refill…which would be great if they were right! I’ve asked many times to be taken off auto renewal. Never works. My refills are never done because my local store doesn’t get the orders from the app. I have also never been told on several recent occasions that a few of my prescriptions are no longer covered by my insurance. Instead, the app shows they are in process, has sent me email confirmations that they are being filled and then when I get to the store (a major issue for me with my health situation) they have no record of my inquiry! I cannot get delivery due to my insurance, which I wish you would get already and stop hassling me to sign up for it, and it takes a great deal to get to the store. One of my prescriptions not covered now is a life or death type of med that if I don’t have, I literally could die. And not knowing it can’t be refilled so I can contact my doctor is inexcusable! Tell someone they can no longer get something so our doctors can get involved!!! Oh and trying to call the store is a nightmare. 45 minutes on hold only to tell me they can’t do anything is ridiculous. Do better..Version: 9.2.1

UnhappyVery unhappy with the cvs app. I send their cvs coupons and when I go and pay for the items, coupons do not pull up on the cashiers screen and nothing can be done on their end so you lose the savings. I call the cvs 1800 number and I have to call 2 days later and it takes them another 3 days to give you the credit. Months ago they added manufacturer coupons to the app and when I send them to the card and go make a purchase at the store , most of them do not go through . The cashier says they are having problems with the coupons not showing up on their end and therefore no coupons work. I call the 1800 number for cvs and they have no clue how it works either. They tell me I need to call the company from the coupons that didn’t go through myself. They don’t know the numbers to them either. After cvs adds all these coupons for the customers convenience to use, they make it hard on us with them not working. Then when I call they are no help . Cvs needs to fix the problem . If manufacturers coupons were added to the cvs app, cvs should fix them and not tell you to call the other company. I don’t want to go through the trouble of calling all these different companies because my coupons sent to the card do not work.Version: 3.9

CVS on Neptune Avenue must get an overhaul NOWThe pharmacy is located in a new complex and is a nice size store. It is usually not well stocked and not tidy. The worst is the customer service both in store and even worse over the phone. In the store after waiting on long long lines they send you from one side of the store to wait on another line. The horrendous and unsafe practice for a pharmacy not to pick up the phone lines and/or disconnecting the caller has spiraled out of hand!! One can call for days in a row (I experienced this multiple times and most recently over a period of 4 days) and the phone doesn’t get answered. Rings and rings and rings and after 20-30 minutes the system disconnects you. I was trying to arrange for my medication to be delivered as I’m on my own and couldn’t get to the pharmacy. To no avail. 4 days later I hit the prompt for “doctors.” The individual who answered the phone was so rude. I asked if there is something wrong w the phone lines as I’m calling all week. She replied “We are very busy here, get to your point.” Not unusual to get attitude from the CVS Neptune ave staff. Doctors offices don’t have much better experience. They don’t take their calls but keep sending automated messages via the cvs system and then state that the doctors office just isn’t responding. My neighbors and I have experienced this several times. Some neighbors won’t use this pharmacy anymore and I’m close to doing the same. Big box store that needs a major shakeup!!.Version: 7.4.1

Bad really badSuper frustrating trying to load my card info to pay with my phone. Wont tell me what the problem is, that tells me to get out of the app and reload which doesn’t work.Version: 4.0.1

Pull-your-hair-out frustratingIf you open the app and navigate to your prescriptions and click the link inviting you to refill…it will probably not work. If it does, this will be the least frustrating thing you will have accomplished in trying to use this app. Click the option for home delivery….not possible. Why? Who knows: not me, and not CVS, because if they knew they’d certainly tell me. See the link to add other items to your cart? Click it…ah, doesn’t work if you’re in the pharmacy section of the app. Close the app and restart and add items to your cart, save, navigate to pharmacy…ah, not possible, you have to start the app, open the menu and choose pharmacy first thing if you want to refill a prescription. If you are able to somehow refill a prescription and select the option to prepay, upon completing the transaction you will wait to get a notification from the pharmacy advising that your prescription is ready. Once notified, you will go to the pharmacy and it will not be ready. You will wait. Once you finally do receive your prescription, you will be enrolled in an automatic prescription refilling scheme against your will, which will generate a text message in 30 days notifying you that your refill is ready. And it will not be. Vicious cycle. IN. SANE..Version: 7.6.1

CVS IS TERRIBLE.This app is terrible and so is cvs. I have picked up prescriptions at 7:30am and then around 10:30, I would receive a phone call with an annoying recording letting me know my prescription is ready for pick up. I was signed up for text notifications but cvs changed that. The pharmacy is very understaffed and when I try to get someone on the phone it is next to impossible. Calling the pharmacy and listening to THE MOST ANNOYING AND USELESS phone prompter for 10+ minutes is the most annoying thing in the world, and half of the time it hangs up on me and I have to call again and start over. It’s quicker for me to drive to cvs and talk to someone than it is to call and get someone on the phone. They always seem to put the slowest employees at the pick up window and when that happens there is a line of cars around the building ~ I have waited 30 minutes in line on several occasions. Cvs is all about corporate numbers on paper and NOT DOING WHAT IS BEST FOR THE CUSTOMERS…. There has to be a happy medium, but unfortunately the IDIOTS at corporate have no clue what is going on in the real world. A few years ago the pharmacy was great; but now it seems like the employees have no clue what they’re doing and there aren’t enough of them..Version: 8.4.0

Poor functionality and not in sync with the storeThis is getting ridiculous. The app tells me things are available for refills, I fill them, I get a confirmation email, and the next day they’re not filled and have been taken off the refill list. The guy in the store said they can’t refill until a certain date, but that date is not the same as it says on the app. It’s a month different! I just got a text saying a script is ready, and on the app there is no record of it being filled. If a script isn’t filled because of insurance or something, no one tells me. It says “pending” or something like that until finally I’m out of meds and call and ask what the problem is and then they say, “okay, we’ll fill it now, there’s no issue.” With no explanation of why it wasn’t filled a week ago. And this forces me to call and talk to a pharmacist at least twice a month, and then the phone recording is so long I have to press number prompts for a full 2 mins and 30 seconds before I can even ask my question. PLUS the app constantly offers delivery and suggests it and sends me texts about it. Then every time I actually click on it, it says my store doesn’t offer delivery. It’s totally ridiculous and I’m looking for a more consistent pharmacy..Version: 8.5.0

Can’t prepayApp is still not working for prepaid pickup. This is unacceptable during a pandemic. Neither of my payment cards works (FSA or regular credit card). It tells me either incorrect CVV or “there was a problem on our side”. Been like this for months. FIX IT!.Version: 6.11.1

Terrible app! Loads halfway then crashes.Needs an update to get it working.Version: 3.2.1

Poor quality between app and actual storeMany times when I use the app to fill my prescriptions, I get the non-stop annoying daily voicemails reminding me to pick up my prescriptions. So much that I actually block the number. I ordered my refills on the app and when I get to the store they say they don’t have it. Despite my numerous daily robo calls that I have prescriptions are ready for pick up. Every time the store says “we are having problems with our app”. So that actually negates the purpose of the app! I ordered 3 refills, they had 1 refilled and another auto filled, when it was just filled last month for quantity 90. So why if it’s an auto refill would they refill a prescription that was just filled last month for 90 pills! I have tried to opt out of my phone number calling me .. harassing me I should say. You app needs a lot of work. Your incessant calls need to stop. Unfortunately I cannot change to another pharmacy because CVS Is the one authorized primarily by my insurance. It really leaves a bad taste in my mouth and a headache when I have to get my prescriptions refilled because there is always something wrong between the app and the store. So I guess I will just keep blocking your number for the robo calls.Version: 7.9.0

App has been horrible latelyMy prescriptions don’t all show up on app. Refill process rarely works and text messages aren’t accurate. One pharmacist especially questions my prescriptions and the use of them. Missing medications and condescending pharmacist at my location. Inaccurate information given by pharmacist on quantities dispensed and / or when. (I keep proof) Have to order refills a few days ahead of time because 2 of my medications you are almost always out of. Then pharmacist/ app tells me it’s to early to refill. Then comes the lecture from the pharmacist about what I’m taking. I’m very closely monitored by GP, psychiatrist and therapists ans they all talk. I’m tired of app not working right and pharmacist treating me like if I was a drug addict. I’m 53 and just spent a week in the hospital for liver damage caused by Tylenol taken over a few days while I had the flu. I’m calling tomorrow to find out where the missing one time prescription went to. I’m still in strong pain and need it filled by Saturday and if I get condescending responses to missing prescription or getting refills, I will be switching pharmacies immediately. Fix your app and tell your pharmacist (one in particular) she needs a refresher course on common courtesy and empathy. I wish I didn’t have to take any meds but I do. The least they could do is fo be kind and either fix the app or go back to the old ways of doing things..Version: 8.1.1

Why can’t I see my insurance information on file?This is extremely frustrating. I had an issue deactivating old insurance when I switched jobs, and even though I stood in line at CVS numerous times to ask them to remove the old insurance from my profile, it was never removed. So about 3/4 of my prescriptions were filled through the wrong insurance instead of my new insurance - I had to pay the old insurance company back for those medicines. When a prescription is run through the wrong insurance, it takes the CVS pharmacy team 20 minutes or more to just run it through the new insurance stored in my profile. It was absurd. Every time i had a prescription filled per my app, I couldnt tell which insurance they ran it through. So I’d have to call the store and wait on hold for a half hour, or I had to go in person, wait in line, and then if it was the wrong insurance, wait in the store for 20 minutes for them to fix if or come back later. PUT INSURANCE INFO (even just the company’s name!!) ON OUR PROFILES IN THE APP. It’s 2022 for god’s sake. Then the pharmacy team would get one less call which I guarantee they would love because every store is so understaffed..Version: 8.3.2


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CVS Specialty Negative Reviews

Please Note: This app is for CVS Specialty® patients only. You must have a CVS Specialty prescription in order to use th...

CVS Health Voice negative reviews, comments
CVS Health Voice Negative Reviews

CVS Health Voice delivers curated news and content about the CVS Health organization, people and industry in a convenien...