- 92.5LEGITIMACY SCORE
- 94.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Liberty Mutual Mobile App User Positive Comments 2024
Liberty Mutual Mobile app received 17 positive comments and reviews by users. Can you share your positive thoughts about liberty mutual mobile?
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Liberty Mutual Mobile for Positive User Reviews
✓ Simple and almost perfectThis app is one of those you don’t need much, so you loose track of how to find things … but because it’s so simple, it doesn’t matter if you can’t remember, they make it pretty easy to find almost everything… almost. Can never find the CS phone number. Aside from that, the ability to change things, including how/when you pay and the access to ID cards, is great. In short, I use the app, a few times a year, and it’s pretty easy to use every time. Good job Liberty..Version: 7.3.1
✓ Easy to use appSo far I have been with liberty mutual for around a year now. I find this app easy to use. If I need to schedule a payment to come out a few days later than it's scheduled I can do that on the app. Although I haven't needed to use it for much more than pay my payment because I have not had a reason having no accidents all the information is there to help you file a claim right here through the app. I find this app user friendly and appreciate that as I am not a tech person. If I can use it it sure will help you do what you need to do and hopefully it's not an accident as I hope we all can stay accident free..Version: 7.2.0
✓ Fast Track is better but needs workI only have the LM app for Fast Track (BTW I am much happier now than the old system with the in-car “fob” as there are no false readings) so I can only comment about that function. I would have contacted a developer with my complaint but that was a pain. The trip confirmation needs work. There needs to be a way to set the default to “I was driver” because today I mistakenly hit confirm before I realized “I was not driving” was on, maybe a “ warning “ pop up stating what we have selected before final confirmation. I wish it didn’t require edit every time. My wife and I are usually together and alternate as drivers every other trip. We should be able to preselect if we know we will be driving or a passenger (Lyft or a spouse etc) it is annoying to do it “after the fact”..Version: 8.1.0
✓ My insurance is #1My L.M experience was outstanding service . To tell you first of all who ever it may concern : not my personal experience though this is me speaking out for my daughter who’s car had broke down she needed a tow so she tried to call Lots of people even I tried to call two of my friends who had tow business but to no avail . She then realized she had roadside assistance after hours of frustration and dealing with anxiety issues she called and within twenty minutes they had a tow came and got her car back home thanks for liberty mutual assistance they was there when everyone else was two hours away or too busy they was very helpful in getting the car home within an hour or so . Thank you liberty mutual roadside assistance whoever took the call you was very professional the way you delivered the service was fantastic . Angels come in many ways bless you all behind the phone and computers...Version: 7.5.0
✓ App needs some improvementsThe application appears to be functioning but there are some issues: 1) Adding card to Apple wallet does not show vehicle or vehicles. There is a message See Back for Details”. There seems to be no way to see a second screen. It is possible to click on the information button to see the Vin number, but it seems to me that this information should be displayed on the main card if you have one vehicle and if you have multiple at that point, those could be listed on continuing screens. 2) Once the website you can view and print cards and policies. However in the app seems you cannot print these..Version: 7.11.0
✓ Need to shop my auto policyI drive very little I have nothing on my records in over 15 years. I’m driving my 2017 Escape with just over 37,000 miles. We traveled before my husband illness took its toll on his overall health. It does not move on a lot of days and the days I do drive it is less than 10 miles to pick up my granddaughter. I pay over $2,700 a year. I do have more than the basic coverage. I also have my homeowners with them. They were great when I needed a new roof. Anita Soule my adjuster came and took a look at my roof and said that it did need to be replaced and that it would be covered. She was very reassuring and compassionate. I had a draft in my checking account that afternoon. It was such a relief to know I would not have to come out of pocket for the full cost of roof replacement..Version: 8.1.0
✓ ExcellentI really appreciate their patience and I have heard excellent things from family and friends I am a new policy holder so I can only speak from the perspective of the being a new member of liberty but I will say that I appreciate the Agents patience, astuteness and knowledge Agent Bjorn helped us start our policy he was great but who completed the policy; helped finalize everything and patiently covered all of our inquiries was Agent Kaylin, she was patient and excellent. I will update as time goes on but I believe and I’m hoping Liberty mutual and my will have a long lasting great relationship. Thank you Liberty Mutual!.Version: 8.5.0
✓ The best insuranceI’ve looked around at insurance all over liberty mutual was the cheapest insurance by far, an I was also able to add more coverage on my vehicle! It was Still cheaper!The app is also amazing if you believe your a good driver like I think I’m a pretty good driver I drive the speed limit I buckle up the simple things you do every day can save you tons of money! You literally don’t have to do anything but download an app! I absolutely love it! I am so great full I called for a quote! Was the best decision I ever made! Thank you liberty mutual!.Version: 7.6.0
✓ I am so happy with Liberty Mutual that I’m adding a second car!!Thank You Liberty Mutual for providing me the security of knowing my apartment and my vehicle are well taken care of in the invent that a catastrophe would happen. The process of registering my documents were easy to upload and the online process was very well organized and thought thru. I was able to get the best rate out there when I compared insurance policies and rates on the same needs that I needed to achieve. My payments for auto pay come thru with a breeze! I am now adding a second vehicle that I haven’t driven for months. I feel comfortable taking my second car for a spin now and then around the block and now I can do it with ease that it is insured! Thank You again Liberty Mutual! Sincerely a very satisfied customer, Jules McCoy.Version: 6.1.0
✓ Choose Liberty MutualI am in the home restoration industry and have worked on insurance claims with our customers and their insurance companies. A lot of insurance companies will stall, argue and fight paying a claim. Liberty Mutual is a company who definitely takes care of their clients. I’ve seen claims adjusters and desk adjusters go above and beyond for their clients. Client service is their number one priority and this is the reason I have decided to go with them. We are moving our auto and home insurance with them. A big thank you to John Pratt for making the switch easy and quick. Thank you Liberty for giving us peace of mind. Choose Liberty Mutual..Version: 7.1.0
✓ TornadoMy family and I lost our home due to the Bowling Green tornado. We were blessed to have liberty mutual. I have never seen a group of people show such concern and promptness. Everyone has been great and helpful. The adjuster drove several hours to meet us and was absolutely wonderful. Not to mention, the car and home insurance is the most affordable rates we’ve found. I will stick with this company going forward due to the amazing work they have done with us. Thank you thank you..Version: 7.3.0
✓ Great companyI called my current insurance company once I noticed a policy increase. They told me I change one of my insured vehicles that’s why the policy price went up. I told them I bought a Volvo the safest car on the planet. They told me sorry you feel that way. I said I am going to switch to liberty mutual if you are not going to look into this further. They again said “ sorry you feel that way” I went online and click liberty mutual and got a quote online. They cut my policy in half…. Again they cut my POLICY IN HALF…. Thank you Liberty Mutual for being the company that you say you are!!!!! Great Business…...Version: 7.4.1
✓ Impossible to register. Never sends confirmation email.Fill out your email and policy number and... the app never sends the confirmation email. Tried multiple times with 5 email accounts on three different providers... iCloud, Gmail, Yahoo. All my accounts are working perfectly. Checked all the junk boxes. The app just never sent any confirmation emails, period. I did everything right, even called up Liberty Mutual and trouble shot things. No matter what we tried, no confirmation email was ever sent. Hence it is impossible to register..Version: 5.1.10
✓ Need it- LOVE IT!Forget the stupid little Limu Emu! Let’s get back to basics and this is beyond the necessary basic! You don’t realize how important it is to have a quick access to all of these components until you need it! Recently in the midst of horrible flood disaster I was able to start my claim, contact my adjuster, keep connected and now the status of everything right here. In addition all the documents that I needed while I was out of my home has all been accessible on my mobile device- such a vital relief! I also need to give a “shout out” to all the frontline Liberty Mutual staff: they are awesome! My neighbors that have experience the same flooding are in a cloud and don’t know what’s going on- I’m all set and fully taken care of! A giant THANK YOU to Liberty Mutual! Loyal client since 1974!.Version: 5.1.3
✓ Very Satisfied!I switched from State Farm almost 2 years ago and I must say y’all have been the easiest and most professional insurance company to deal with! Never had a claim but from dealing with the agent to get started to switching vehicles recently absolutely nothing has been a problem. Every person I have dealt with has been so helpful, kind, knowledgeable and professional. I worked in a State Farm office for 8 years some time ago and it was nothing like dealing with your company. My hats off to you and the people responsible for setting up your online service. Flawless!! Thank you for being here for my family. We are so comfortable being with Liberty Mutual! Hope we NEVER have a claim but I am confident that I will be taken care of. Thanks again!.Version: 4.3.4
✓ Excellent customer service ⭐️⭐️⭐️⭐️⭐️Hello, My name is Andres Martinez, I am taking this opportunity to express my opinion regardless the excellent experience I had speaking with one of your insurance agents the name Sergio. He was extremely clear and patiently explaining step by steps about the car policy and quotes. He utilized the anticipatory customer service and convinced me to switch to Liberty Mutual. I love the technology futures the insurance mobil app offers to me. He wasn’t pushy, he gave me the time to think and decided to move along with the change. If would be for his bilingual skills I probably wouldn’t do business with this company. He went though about everything. It was easy and quick to switch and satisfied with the costs. I just could say your company is very fortunate to have an employee that works with partnership and knows how to make customer comfortable and happy. Please give him a hat up for his excellent job. Thank you Best regards Andres.Version: 7.3.1
✓ Cheukping ShiuI’ve been working with Cheukping Shiu since I’ve been a client of Liberty Mutual. She’s AMAZING. I really appreciate her work ethic and how professional she is at all times. She’s efficient and really knows her stuff. I trust her and that’s a great feeling to have when working with an insurance company. I now have Multiple policies with Liberty Mutual because I trust Cheukping Shiu. Liberty Mutual is Very lucky to have a wonderful person like her representing them. I am Very lucky to have her looking out for me. Thank you Cheukping Shiu, I appreciate you!!!!! Mary Szmidt.Version: 8.8.1
😕 Liberty Mutual Mobile Negative Reviews
