- 55.5LEGITIMACY SCORE
- 57.0SAFETY SCORE
- 4+CONTENT RATING
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Wärtsilä iSailor App Complaints & User Negative Comments 2024
Wärtsilä iSailor app received 130 complaints, negative comments and reviews by users. Have you ever had a bad experience using Wärtsilä iSailor? Can you share your negative thoughts about wärtsilä isailor?
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Wärtsilä iSailor for Negative User Reviews
✓ New subscription model is poor and not easy to turn off the auto renewIf I am sailing round the world I don’t want to update charts for a place I was at a year ago. I certainly don’t want to have an auto renewal feature for an unspecified amount of money. And it is not described in the user manual or under settings/subscription options as to how to turn off auto renewal despite the claims on the website. It is made simple (and very expensive) to make add ons, but completely hidden (if it is there) how to cancel the auto-renewal. Very poor development, and I have bought my last iSailor chart until this is removed. They have really shot themselves in the foot..Version: 1.11.0
✓ Equator problemCome on guys…. Can you please sort out the split down the middle of the planet called the equator? Try putting in a route from Fiji to the Lau Group! 🤣.Version: 1.11.0
✓ If you have this app and have purchased charts please rate and reviewIf you have purchased charts please rate and review this app I am too chicken to spend the $24 on the charts without knowing if it's good or not..Version: 1.3.1
✓ Extremely poor customer modelThis may be a great app but the company new company behind it have, despite advertising free chart updates for life, changed each chart to a chargeable update model, and they are very expensive. I will be moving away to Navionics who have a clear and established subscription model rather than be fleeced by this lot. I feel very sorry for the obviously talented software developers of this product, I’m sure that given the prices now charged that more and more users will abandon this app..Version: 1.11.0
✓ Huge loss for all!I have used and recommended this app to all my students for many years however the recent changes have destroyed my reasons to do do. I will NOT continue to support this company. A loss that could have continued to make boating safer at a reasonable cost, greed seems to have destroyed it..Version: 1.11.0
✓ Same Here Will not useWhat a sneaky bunch. Goes from great app to zero stars. Have deleted from my ipad. Will look for another chart app..Version: 1.11.0
✓ Used to be good appWartsila has dumped annual fee to update a chart that is greater than the initial purchase price of the chart! With multiple charts the $$$ figure is huge. No more isailor for me. I like to use up to date charts, there for I will be using another app!.Version: 1.11.0
✓ New owners now charging annually for charts previously purchasedLatest update automatically charges an annual subscription fee (which is greater than the original purchase price) for EVERY CHART FOLIO YOU BOUGHT! Unless opted out, your credit card will be charged every year! No thanks. I’m done with iSailor, since my PURCHASED charts will now no longer be updated..Version: 1.11.0
✓ RuinedI was happy to pay for charts but the new annual fee is a joke, i no longer have access to charts ive paid for.Version: 1.11.0
✓ Last update - ruined.The best navigation app on the market and a bonus of having one time pay charts. In the past you could justify the high cost for charts as you would not have to renew. No need for a subscription. Now one time payments are no longer. Wärtsilä have ruined this app by adding a paid subscription for charts..Version: 1.11.0
✓ Some In app purchases suspended indefinitelyI have been using and recommending iSailor for many years. I purchased a new chart area for a single trip. No problems. I then tried to purchase tidal data. The subscription option has no price. The 2015 user guide advised several steps. They are outdated but I tried to follow them. I reinstalled the app, I connected the app to iTunes, I tried many time consuming methods. I was eventually informed after an email request from me that some in app purchases are suspended indefinitely! Nothing on their website! This app has wasted hours of my time. It has also meant I have purchased a chart with no currents or tidal information for my 300nm trip. Very dissatisfied and disappointed that the was no communication on the website. That website update would have taken no time for Wartsila. I can only assume they want to keep taking money for charts and think revealing that tidal data is unavailable would slow sales..Version: 1.11.0
✓ Isailor 1.7.2Unfortunately a great app has been hi jacked by corporate greed. Subscriptions for tides ais marinas and weather are not enough for the new owners. Under the guise of obligation to chart updates( not to be solely relied upon for navigation) are attempting to have users repurchase charts on a annual basis. A once great app representing value for money is no more. Wärtsilä would be well advised to reconsider there direction, without customers they have nothing..Version: 1.11.0
✓ Mr.Only so-so on this app. Not very intuitive. Hard to remember after a period of non-use. User Manual is bulky, complex, slow to read, difficult to understand. When sailing it takes too long to reference. By the time you find what you are looking for you are either on the rocks or the danger has passed..Version: 1.8.2
✓ AbandonwareNo updates for a long time now. Chart purchasing broken (they take your money but you do not get this reflected in the chart list). Still can’t scroll past 180deg. Deliberately stop you running the app on an M1 MacBook. Seriously, chose any other navigation package. It’ll be better….Version: 1.11.0
✓ Non intuitiveLooks promising but very non intuitive. You need a manual every time to figure it out. You'll be on the rocks while you fuss with it..Version: 1.7.5
✓ Poor formOnce this app was taken over by Wärtsila it became a huge disappointment and borderline scam, avoid..Version: 1.11.0
✓ Impressive, but where are the charts I paid for?I like the way the app functions, but I purchased a map and the app gives me an error message when I try to download. The company website is also down and not loading either. Refund what can't be delivered upon!!!!!.Version: 1.4.0
✓ Was good onceHave been a long time advocate of Sailor but have lost tidal and cannot even download it even if this means paying for it twice. No communication from Wartsila seems that have no interest in supporting the app. Now they are increasing the price!.Version: 1.11.0
✓ Charts missingI bought this as a backup nav system to track a voyage across the gulf of St. Lawrence. I bought a map pack for $25 that was missing critical areas along the coast of Newfoundland. When they updated the map packs into smaller areas I lost access to the maps I already paid for. While this is great when it works I would save your money because the charts you buy today probably will not be on your app tomorrow..Version: 1.4.5
✓ Poor appThe free maps are looking good, but after paying 24.99 for one set map's it's not what it should be I give it a one out ten..Version: 1.4.0
✓ New subscription service too expensiveThe charts are great, I’ve been using them for several years in the UK and South America. The change to an annual subscription service for updates at prices equal or greater than the original purchase prices is totally unacceptable..Version: 1.11.0
✓ One of the best interfaces around but disappointed about subscriptionUpdate January 2019. The change in iSailor App to a no-discount subscription model for the expensive charts is not welcome. I use both iNavx and iSailor since I also want to have access to NOAA electronic charts, but am often flummoxed by the iNavx UI. iSailor’s interface accomplishing tasks like building a route easier. Now if only an iPad could work in the rain or in bright daylight!.Version: 1.11.0
✓ No longer will I recommend this productI was happy to buy the charts but now you have to pay for upgrades. I use the iPad as a secondary tool for navigation because it was easy to move it around. Previously upgrades were free and came out sometimes twice a year. You are clearly advised to not rely on these charts but they are now charging you expensive upgrades. Leave this programme alone. A great programme that has been destroyed by money hungry entrepreneurs..Version: 1.11.0
✓ Terrible chartsThis app has some potential but the fact that the creators are charging 25 bucks for charts that are less than half complete is disgusting. I don't know what the cheaper charts look like but I cant see it being any worse. In this state this app is completely useless..Version: 1.4.5
✓ Voleur!!!!!Je veut etre rembourser!!!!!!!!!!.Version: 1.11.0
✓ Flat Earthers in WartsilaNavigation between points in east and west hemispheres crossing the 180 meridian highlight a fatal flaw in this app. Approaching the meridian there is no chart display beyond the 180 line, just a black screen. Plotting a course across the meridian requires the user to scroll all the way around the world to plot the second waypoint. The course line between the two waypoints, even though they may be only 10 miles apart, is drawn all the way around the world. The course and distance labelled on the midpoint of the course line is actually correct. This is the only navigation app I have observed with this problem and must be fairly easy to solve, but Wartsila do not seem interested in sorting out the issue. Very disappointing..Version: 1.11.0
✓ Unwelcome feesPurchased a year ago with free updates... Now with no advance notice has introduced quite heavy annual fees. Reason is stated to be that the hydrographic departments of the world - as one it would appear - have increased the fees for providing corrections to Wartsila. If this is true why haven’t all the other electronic chart providers upped their fees?Avoid until Wartsila see the error of their ways!.Version: 1.11.0
✓ Not a clever moveISailor has been my goto navigation app for years on both iPhone and iPad. Have built up a collection of chart areas covering favourite sailing areas in 3 continents. The new extortionate annual pricing model means I will be looking elsewhere in future. Don’t think new owners could have devised a better way to destroy a loyal customer base. Time to reconsider and offer a better deal for existing customers or completely lose your credibility..Version: 1.11.0
✓ Constantly shutting downOn my latest passage from Tunisia to Sicily my iSailor crashed 19 times , it also done this when I sailed to Tunisia last year . I’m very disappointed with this as it happened at critical times good job I also run open cpn charts but I have my AIS linked to iSailor and not good when at night the charts crash and shut down. I’ve used iSailor for over 4 years and never had this problem up until recently. Please advise what I can do , I use a brand new Samsung tablet that is only used for this purpose.Version: 1.11.0
✓ Do NOT Buy!It does not work on iPhone X. I downloaded the app and purchased the chart I need. (Pricey!) All I get on my screen is a grey background with a squiggly line. (I guess it’s a river - but it doesn’t say so.) No geographical references. Nothing to say where it is. No nautical references, channel markers, etc. The online manual doesn’t help. It’s five years old - Version 1.5.4 (There’s no way of telling which version is on my phone.) The screen shots from the manual look nothing like what’s on my phone. I’ve written Transas iSailor support - twice - 10 days apart. All I got in return was a “Ticket Number” - but no support. SAVE your money. It doesn’t work and you won’t get any support from TRANSAS iSailor..Version: 1.10.1
✓ Gone to subscription chartingTransas iSailor used to be great value for money. They have now gone to a subscription based app which will see me spending £90+ a year just to update my charts..Version: 1.11.0
✓ AIS UnavailableNot sure why I can’t get AIS data on other vessels around me. They don’t even appear on the chart for me at all. Disappointing to say the least..Version: 1.11.0
✓ Not happyCustomer service is really nonexistent. I object to having to be a part of a subscription service when I already paid for my charts. Especially at the exorbitant prices they want for the update. In their FAQ you would think they would give detailed instruction on how to unsubscribe. But no that is not the case. They just say that you can without any details as to how. Was a nice light nav program that was easy to stick in my pocket as a back up to our installed chart plotting systems. Got me out of Singapore in 2013 and all the way to Australia when our new chart plotter system on the tug I was working on failed miserably. Disappointing in service and “new” updating structure. If I could give less than 1 star I would..Version: 1.11.0
✓ Gouging AppLike many I purchased this App choosing to pay a higher up front price and then receive free updates. Along come the new gouging owners who belive they have a captive audience and can “rip them off at will”. So I along with many more will be dumping iSailor. My biggest regret is that i recommended the app to several colleagues. I wouldn't recommend this app, even if the gouging policy is reversed..Version: 1.11.0
✓ Loved it now I hate itBought lots of maps thinking they will be on my iPad for unlimited time. Now they inform me that the maps will expire after a year and wait, they will automatically update at expiry and take your money without your consent. They give you an opt out possibility, but I tried it and it hasn’t worked for me. I am outraged that a scam like this can be legally pulled off. I would suggest, stay away from this, it is the scariest thing on AppStore that i have seen so far..Version: 1.11.0
✓ What a disasterWe have sailed the world on this app and shouted its virtues far and wide. Now the greedy new owners can see the $$$. Going to look at alternatives as this is now a VERY expensive piece of software..Version: 1.11.0
✓ Robbing toe ragsAbsolute shower was a good app now having bought my charts and the app being taken over I am now being charged the same price as I bought the charts for to update them not happy won’t be using them again.Version: 1.11.0
✓ New update scamI'm more than niggled by this extortionate cost of having to now pay for updating previously purchased charts which I assumed were free to update once purchased. Was a great app but out of principal, I'll be switching back to Navionics..Version: 1.11.0
✓ Rip off?When somebody purchase an item, only to find later that the seller decided that they are only renting it to you. So even tho you purchased the item, you must pay annual rent. Then they get you again! My original version covered both my iPhone and my iPad. In preparation for a passage, I paid the rental fee for the app on my iPhone. But now they want me to rent the iPad version too. Quite nasty and greedy. I do my planning on my phone, and navigate within the iPad..Version: 1.11.0
✓ Wrong mapI purchased what I had thought was a chart for small boats but it does not show the buoys to navigate near the shore and is of no use to me. I have asked for a refund and will keep you posted on the customer service I receive..Version: 1.4.6
✓ This is a SCAM!I purchased the app and i have had a lot of issues with it and i can not get any support at all. I have sent a number of emails and still have had only 1 reply in 2 weeks. So I know they are getting the emails... I have since purchased something else as I couldn’t wait for this long for the support. This is a SCAM APP that doesn’t work properly!!! Do NOT purchase it!!!.Version: 1.11.0
✓ I want to be paidWartsila listen to this! I have been using Transas Isailor since it first came out and have purchased 25 chart folios which equal about $1000USD! I have also spread the word to countless associates and friends who have themselves downloaded Isailor and purchased chart folios. All those people in turn have each told many others about how great Isailor is and then they also purchased carts and it compounds on and on and on of course! So when I do the math it looks like I have generated thousands and thousands of dollars for your program so you should be paying me not the other way around! Any business would know how valuable that word of mouth snowball effect is and now you’ve killed it!!! I would suggest you fire the guy who thought this was a good idea!!!.Version: 1.11.0
✓ Was great until updateThis app was great until the recent upgrade. I already purchased maps that they want me to repurchase through a new subscription service. No thanks. I don’t appreciate the deceit. I’ll look elsewhere for my future navigation needs..Version: 1.11.0
✓ ScamUsed to be a very good app before Wartsila bought it out. Now charging subscription for upgrades that they don't do. I recently found a low bridge that had been built 3 years earlier & it wasn't on the chart. They don't reply to their FB page or give any support..Version: 1.11.0
✓ Breaking contract by taking away free chart updatesThe unfortunate decision by the new owners of iSailor to take away original customers’ right to free updates was withdrawn in January 2019 thanks to customer pressure. Unfortunately one year later they reinstated it. They are now saying there was only one year’s grace given to previous customers. I am saddened by their disregard for customer loyalty and their corporate greed. The have breached their original contract and they don’t care..Version: 1.11.0
✓ Very disappointing change to annual subscriptionI’m giving this app a 1 star rating due to the forced change from outright purchase-type to a subscription-type service. I initially paid what I thought was s premium price for a product on the justification that this was a one time payment for charts with an un-expiring update service. Now suddenly, I am required to pay annually for the same service that was already included in my initial purchase price! I can understand if they wish to do this for new customers, but to do this to the very customer base that probably contributed to the success of their business, is a very poor business decision indeed. They could have considered “grand fathering” in the existing customers. I have had no response to any of my service requests which is also suspect. There was never any difficulty in getting a response before. It’s almost as if they’re embarrassed and don’t know how to respond. Very disappointing. I’m sure most of their old customers will now be doing a fresh look at the competition..Version: 1.11.0
✓ I did love this app....... NO MORE!!!This used to be the best app. I used it because I work as a master sailing for a large commercial company and they use Transas so I am familiar with the charts etc. Seems they are getting away from pleasure craft business...... unfortunate. Guess I’ll have to revisit that upgrade I was pushing towards to get us up to full ECDIS capable aboard our vessels.... not if I have anything to do with it. I have paid a fair bit of money for the charts in the areas I run for work (to have as a backup) under the premise that they would be up to date. I WANT A REFUND!!!!!!!.Version: 1.11.0
✓ No cross-platformWhen I decided I go with isailor I decide to go because it had been told I can have it on my phone and ipad. Apparently it is no longer the case if I knew I would go for Navionics. Disappointed.Version: 1.11.0
✓ What a Con !When I purchased ISailor I believed I was purchasing the charts and updates for life. Little did I know that less than a year later you would be introducing Annual Subscriptions. I am deeply disappointed..Version: 1.11.0
✓ What a shameAgree with other recent reviewers that the app update requiring subscriptions is a terrible decision and sure to alienate the existing base of happy customers. Existing customers like me bought the maps with the understanding that the maps would be regularly updated. Now you are trying to charge people a similar amount PER YEAR to get the updates. Crazy. I would have been happy to pay a small nominal fee for updates on new purchased charts. You could reconsider and grandfather charts purchased prior to your new policy change. That would at least be fair to existing customers. However, i also think you need to revisit your new pricing. People will leave the app..Version: 1.11.0
✓ Waste of moneySince the latest upgrade, all intuitive function for course plotting has been lost. This is garbage..Version: 1.6.0
✓ Not a full function systemHas a great deal of potential but not being able to input your own gps marks makes it a bit of a toy rather than a useful app. Not pleased that it no longer works because of an Apple o/s update either..Version: 1.4.3
✓ Not working ios 5.1App not loading on ios 5.1 on ipad 2.Version: 1.4.3
✓ Outrageous increase in fees for updates.I have used I sailor for a long time but the most recent update now looks liked are going to be charged a huge amount to recieve updated charts. When you operate over a large area then the updates cost a fortune. A small increase in the initial purchase price or a small annual correction fee would be much more acceptable. Please sort it out..Version: 1.11.0
✓ Transas user friendlyVery good system. Had used it before on a chart plotter and found it same. I find it user friendly and for the money it is good value compared to others that make you pay for add ons..Version: 1.6.2
✓ Ripoff subscriptionWhen I bought a chart with free updates for life, that is what expected to be honoured. What I cannot forgive, is a move to a subscription model for something I have already paid for. No response to complaints and the App Store simply refer you back to iSailor..Version: 1.11.0
✓ Subscription Service FailBought a lot of charts before you switched your terms of service so you can make More profit. Sad when you don’t care about the customer that’s been loyal for years. I’ll find a different chart program THAT VALUES US..Version: 1.11.0
✓ Expensive and other options betterSince it has been changed to a subscription service it is now extremely expensive and there are better options available with OpenCPN and Navionics. A good app ruined by greed I think. Customer Service non-existent..Version: 1.11.0
✓ ThievesWhen bought this app there was no any subscription, now they wanna chat me for yearly subscription, fair deal will be refund for all old customers. Happy to delete your application , it’s not worth it anymore..Version: 1.11.0
✓ Horrible app!One cannot create a route to sail from east to west across the date line. Instead, if you want to sail from Hawaii to Fiji, they expect you to head for the Panama Canal or Cape Horn and sail the long way. I have contacted customer support, but they won’t respond. Also, charts I purchased this year are already expired and they expect me to re-purchase them as a subscription. No thanks!!! I’ll be demanding ALL my money back from these crooks..Version: 1.11.0
✓ Automatic renewal & costly updatesMmmm... not happy about the automatic paid renewal updates. It is starting to look like a scam!.Version: 1.11.0
✓ Lost the PlotSadly this was once an excellent reasonably priced App which worked very well. I have purchased numerous folios over the years, but will not be buying any more at the horrendous price charged for an annual subscription on each chart! A small annual subscription to keep all of your folios updated would have been acceptable, but not this. Now an Ex-Customer..Version: 1.11.0
✓ Not happyHi guys. VERY unhappy about the new subscription charges, introduced without notice and at an annual rate of what I originally paid for the chart folios. Even worse is that my folios have a last updated date of March this year (nearly 9 months ago) and so even to update them in the next couple of months I’d have to subscribe. No chance of that. The subscription should be MUCH lower and maybe for people who have purchased under the old system $0. Can I give you minus 5-⭐️s?.Version: 1.11.0
✓ Unresolved problems with iSailorI have had iSailor for a few years, both on my iPhone XS Max and my iPad. Have navigated Tasmanian waters using iSailor. Now it will no longer work on my iPhone. The chart is updated and it is installed but it gives no detail at all and I cannot navigate with it. I contacted Wartsila iSailor with the problem and just got a general reply, suggesting I check that the chart was installed etc. ( a bit like “have you tried turning your modem off and then restarting it”) No help at all. I asked for further assistance but have heard nothing back. Really lousy back up. No explanation, no assistance..Version: 1.11.0
✓ Poor customer serviceStill waiting for a reply as to how I turn off auto renewal, which I do not want. Have a longer standing grievance with iSailor in that they do not necessarily include all UKHO chart detail ( I am UK based). I bought I sailor for its AIS overlay, but other charts with AIS overlay are available much more cheaply (OpenCPN and Marine Navigator)..Version: 1.11.0
✓ Very poorI have just made the mistake of subscribing to this app. The actual software looks quite good but the support is terrible. I have sent 3 emails asking for help (generally where the software is out of sync with the manual) and get auto replies but not answer. I guess Wartsila have abandoned the app? It would be nice if someone from the company clarified the position..Version: 1.11.0
✓ Long time user chased away by increasing feesI’ve been using iSailor since 2013, and have logged well over 10,000 miles with it. The new increases in chart subscriptions are INSANE! Charts that we’re $25 a year for updates are now $99?! If you want detailed info like marina amenities etc it’s even more! I’ll be switching to navionics and getting more bang for my buck. Too bad I really liked this app..Version: 1.11.0
✓ Waterway robberyBiggest ripoff on the App Store. $25-$40 per region?? Ridiculous. The sloppy UI elements don't exactly lend confidence either..Version: 1.4.3
✓ No updates just price increasesJust cancelled my chart subscriptions as the price has doubled. The software works well but no new features or improvements for three years. Are Wartsila interested in their iSailor use base? I guess not..Version: 1.11.0
✓ Can’t restore chart purchase.Please can someone help me. I purchased an chart folio on iPhone just now and it won’t restore on iPad. The app recognises I own it, but I can’t see how to restore to iPad..Version: 1.11.0
✓ Great ApplicationI use iSailor all the time, great Vector display on my iPad,I have stand alone Raster charts on my laptop , use Garmin as well , but always go back to iSailor, it is my prime navigator now. A great product at a very reasonable price ,easy to install including the updates..Version: 1.7.0
✓ No chartsDifficult to download charts compared to other Nav apps, been through the faqs on the developer site, still won't download. Easy to download free charts but not paid charts. This app really shouldn't be here as it has major bugs. Could do alot better. I've Paid for something I can't use. Stick with Navionics..Version: 1.3.1
✓ Used to be great, now a rip offWhen I first installed iSailor, I bought the charts on the understanding that I got updates in perpetuity. Now iSailor is owned by Wärtsilä, it is now a complete rip-off. It is now an expensive subscription model with zero regard to its existing customers. Time to change to another supplier..Version: 1.11.0
✓ Rip off change to subscription pricingAs a long time user of iSailor, I am extremely disappointed by the move to subscription. Hiding behind the fact that deep in the terms and conditions it says you have the right to change is pathetic when the change is of this magnitude. It is also short sighted - with the previous model I would buy charts that were of transient interest rather than necessary for everyday use. If I continue to use the product at all, I will now stick to the charts I actually need - a small subset of those that I have purchased over the years. I certainly won’t be buying additional portfolios. If you have to move to subscription, it would have been better to have a single charge for all updates. I’m sure your spreadsheet experts will ‘prove’ that this won’t generate as much money as doing this by chart portfolio but I think they underestimate the extent to which people will simply go elsewhere with the current model. My assumption is that the target market for this product is no longer the recreational sailor. The good news is that there are plenty of alternatives..Version: 1.11.0
✓ Comcast….Is the only other competitor of poor customer service. I have been trying to troubleshoot with wartsila for 3 months now, with multiple emails, calls, and internet inquiries about the Pilot AIS portion of this App not working. I had a response once, but maybe that Daria Petrova went on a 2 week Vacation. Hopefully she isn’t using iSailor to Navigate, because she’ll be on a perpetual 3 hour tour. Essentially, don’t use this or Pilot Pro as a professional application. There isn’t any technical support since wartsila bought transas..Version: 1.11.0
✓ Restauration impossible des cartes achetéesNouveau iPhone 14, impossible de me connecter à mon compte. Pas de lien avec mes achats antérieurs. Application inutilisable..Version: 1.11.0
✓ Ruined a good app, time to try anotherI have used the app for years and it was great. Now they change the rules and want to charge for updates per folio! Most travelers have multiple folios so it is cost prohibitive. Time to try another app. Maybe SEAiq will be better and not rip-off their customers by changing the contracts with existing customers. Bye.Version: 1.11.0
✓ New subscription is terribleThis new update with the subscription service is horrible. Before the update this was my go to app for quick navigation. Now I will find another app to put my money towards..Version: 1.11.0
✓ Poor ManagementWas a fantastic app now is absolute rubbish who ever changed it in Wartsila should be sacked. Don’t go anywhere near it. Wartsila should just scrap it after the mess they’ve made of it.Version: 1.11.0
✓ Incomplete detailsSome serious omissions of lights in critical areas on the free sample area I downloaded (Wellington NZ - some vitally important Tory Channel lights missing). So I would be very unsure of buying folios on this basis. Otherwise the app is good to use and has some great features, but chart accuracy is obviously paramount..Version: 1.4.4
✓ New subscription system is wrong!After using Transas iSailor for several years the new owners (Wartsila) have imposed a subscription system for chart updates. Existing users purchased chart portfolios with 3 free updates each year. Now they are effectively forced to pay for new charts each year. What happened to our contract? How can it be applied to existing customers? What a disappointment!.Version: 1.11.0
✓ Money for nothingThis used to be a good app but since they changed to annual subscriptions it’s impossible to get chart updates even though they take your money. So your charts are not up to date. The “user manual” is dated 2015, written before the takeover by Wartsila. The instructions for updating and controlling subscriptions are useless, as are the FAQs. If you try to contact them they do not answer. The charts are good but no responsible navigator will use an out-of-date chart. Just not good enough!.Version: 1.11.0
✓ IsailorTo get charts is so painful ! I would not wast my time on this app ! To painful to use !.Version: 1.5.0
✓ I've become disappointedStill no magnetic compass!!!!!!!!!!!! In the past I've rated this a 5 star. With the new updates I've downgraded it. My primary concerns are: - only allows true compass, all chart plotters and many apps allow magnetic. I've been requesting this for two years. - suffering from feature bloat - putting in many new features while allowing the usability to become more complicated and less intuitive..Version: 1.11.0
✓ Was good - tides & currents disappearedUsed to be a 4* app. Good detailed charts, but at times unintuitive UI and clunky UX. This was totally forgivable given the upsides of the app, in particularly the overlaid tides and tidal current information. However, sometime in early 2022, without notification (or refund!) the tidal information and currents just disappeared. The main reason I had this app instead of others: gone. I tried to contact and ask for an explanation; no one got back to me. I tried to get a refund through Apple; no luck. I had three chart regions and the tides, so that’s about £80 down the drain. I don’t want to hammer this company. Something must be going on. I just want my tides and currents back :’(.Version: 1.11.0
✓ Transfèrer des cartesEst ce que je peux transfèrer mes cartes achetées vers mon cellphone Samsung..Version: 1.11.0
✓ Wartsila RIP OFFISailor was a great navigation software .... Now bought out by Warsila and turned into an annual subscription fee RIP OFF... Very sad, I will no longer use this software Buyer beware .... don’t update to this version.Version: 1.11.0
✓ Greedy decision that betrays customersHas been a great app. But there has just been an arbitrary decree that you now have to pay the full amount EVERY year. Do not trust these people..Version: 1.11.0
✓ Terrible DisappointmentI have been using iSailor for several years and have been a strong advocate of the software to anyone who would ask for recommendations of a navigation app. Your companies decision to move to a subscription based service will likely move you to the lower ranks of a navigation app. There are other apps available that have better features than iSailor and now you are competing on their level. I now have to start looking at other apps due to this change..Version: 1.11.0
✓ Missing key featuresThis is a very powerful program restricted a lot by its lack of features. The iPad renders the vectorial charts extremely fast and it's a great reference tool, however the features and functions that you actually need for navigations are very basic, for the weekend warrior it might do but for a professional mariner it doesn't cut it. You need to include cables to short distance measurement, AIS overlay, better route and waypoint management, better tools for EBL and VRM, exportation and importations of user editable data..Version: 1.5.1
✓ Isailor not reliableMy purpose for purchasing this app was to have an added security and reliability. It did not work when I needed it the most...I am very disappointed...I spent much time, hours trying to get it to work...deleted, reloaded the app, tried with other iPads, nothing, all that energy spent with no results. :(.Version: 1.8.2
✓ GreedyThanks for wasting a great app! The free updates did make this unique but now you may as well go else where..Version: 1.11.0
✓ ProblemsA good ap, but you must buy individual charts for the areas you wish to sail. I bought a number of Charts. However my iPad was stolen recently with my car, and when I went to reinstall these charts on my replacement iPad all the maps I had paid for we're gone from my iTunes account. They want me to buy them all again.Version: 1.5.2
✓ Updates and charts too expensiveThis was a good app, however the new owners have made updates (and charts) prohibitively expensive as compared with other chart packages. I recently crossed the international date line, and the app will not allow it except by scrolling back all around the world. Not impressive..Version: 1.11.0
✓ Scandalous new pricing policyI rarely write reviews but the change to a new subscription pricing introduced with the latest update (and presumably related to the sale of ownership by the developer) is simply scandalous. The app does what it should and was always my favourite navigation app. It would be four or five stars for its functionality but my/our user loyalty seems to have been completely taken for granted. I will not be updating charts or taking out subscriptions. Avoid..Version: 1.11.0
✓ Horribly DisappointedI have been using this app for years. I have spent a fair amount of money on different chart regions over the years as I felt it was a decent value and it offered updates for free. Remember that US charts (ENC) are free to the public. I felt that paying for them through isailor was worth it as the app provided value. To now change the rules to long time app owners and say that if I want to update my charts I have to re-purchase my charts all over again every year would mean an annual cost of nearly $120 every year. There are just better options out there in this market. This company may want to seriously consider grandfathering prior isailor owners or it is likely that this nose dive towards a 1 star rating will continue. If you just sail in one region, it might be worth it. But if you sail in multiple regions, the cost is prohibitive. Disappointed..Version: 1.11.0
✓ Rip offNot a very good app. Give it a miss..Version: 1.4.3
✓ BummedReally bummed you decided to make the change. Was a great app now not so much. Already overpriced maps, now require subscription for updates. This puts you near the top price for any navigation app. The update even convoluting the simple name of iSailor and a much less attractive icon..... really wish there was some way to roll back changes on apps.... certainly not a contender for my go to nav app any longer. There are many choices that are far more competitive on pricing for maps and functionality. Unless the revert some changes I would look elsewhere. Sad panda..Version: 1.11.0
✓ Rip offShame on them " isailor " you purchase charts in good faith free updates then they sell out to thieves who then try to charge extra every year for something you already purchased. Don't use this app there are better ones out there..Version: 1.11.0
✓ AIS data not great without buying their chartsThe app allows your Wifi AIS transponder to plot AIS targets in the chart but since the app doesn't have a basic Google Map underlay then you also have to go out and buy the expensive charts just so you can see where the AIS targets are. So basically if you want this APP as an AIS viewer then probably best try a different one..Version: 1.9.3
✓ CrooksI paid over $1000 for charts that they have now blocked me from using since being taken over by Wartsila. They forced me to agree a new user terms before allowing access to the app and I’ve lost access to dozens of paid for charts- they are thieves..Version: 1.11.0
✓ Such a shameWell this WAS my favourite nav app. Used it extensively last year around UK and Brittany, worked brilliantly in all regards. At the time you could BUY the charts, the way you would a paper chart. Now you have to RENT the charts with a subscription. Sod that. Gutted, great app destroyed. Off to find an alternative..Version: 1.11.0
✓ Very bad business decision!I have enjoyed your software for the last three years, and have found it to be very reliable and easy to use. I have used your charts to voyage up and down the east coast of the U.S. and also trips to Bermuda. The charts have proven very accurate and affordable - - up until now. The decision to go “subscription based” has caught many of us by surprise. The concept of buying a chart, and then having periodic updates was very appealing, and was a major factor in my decision to use your software. To change this support policy retroactively has made for many unhappy and disappointed customers whose ranks I have now joined. I would urge you to reconsider your business decision, and come up with a plan to rectify this current situation. If nothing is done in future revisions, I will be compelled to look for alternative navigation solutions, as I am sure many other loyal customers will also..Version: 1.11.0
✓ Don’t botherNew owners are rent seeking. I had the old app which worked perfectly. Haven’t updated to the new subscription based app and now it no longer shows my position on the chart. Deleted the app and moved on to a better product..Version: 1.11.0
✓ DisappointingI’ve been using iSailor for a few years and thought is was great for planning and as a backup from my main System until they have introduced the new subscription for chart updating. I will now be looking at the alternatives and suggest if you are looking a buying charts you do as well until they change their policy of the yearly subscription or reduce the cost..Version: 1.11.0
✓ Change of charging policyThe charts were purchased at a higher price for life time updates, but they have since changed their policy to subscription based. So, where does that leave me? Having paid a premium for free updates, I am now forced to make additional payments for updates. Very unfair treatment of their customers!.Version: 1.11.0
✓ Scam at its bestUsed to be the best chart app that I recommended to friends, despite expensive rates for charts, which supposed to last forever. With new subscription fee even charged for previous already paid maps, it’s like a scam company default on their previously signed contract, and never know what it’s going to do in future, your App will back fire ! Well understood, developer trying to cash out and get best valuation with subscription fee revenue, a supposed steady income for investors .... but wait a minute, your active users are dropping out, not even paying for your exisiting maps! developer should consider loyalty of your early customers! Think again and rectify soon before your App is for ever deleted !!.Version: 1.11.0
✓ Pathetic ServiceThe app has lost the ship contours despite my paying for this service. On contacting service, they cannot fix it and now totally ignore my emails. Considering all the charts I purchase and update I am frankly disgusted with the lack of service. I will be cancelling all my updates and letting all colleagues in my industry know what a pathetic company Wartsilla is now. Captain Ken Porteous.Version: 1.11.0
✓ BugGreat App, But I think they currently have a bug. Using on iPad and with WiFi connection to VesperMarine to give AIS info. App freezes and then screen goes black. Pressing the home button eventually gets iPad back to its Home Screen and then to iSailor with a dialogue box that requires acceptance. Very annoying.Version: 1.11.0
✓ DO NOT BUY! Was up there but no longer supported!I have been using isailor for years now. It certainly improved brilliantly over time when owned by Transas. Features & layout are good, although inserting waypoints, & particularly building routes are incredibly fiddly if not tiresome. I love Transas map layouts, but am dissatisfied by the "extra" features & costs being charged. Since the “takeover” by Wartsila, they have not made ONE update to this app & it is falling behind the times compared with features now standard (& FREE) with the competition. They evidently are no longer servicing this app so STAY AWAY!!!.Version: 1.11.0
✓ Top app / Transas customers disappointmentAs a career professional mariner, instructor and active recreational boater I would say that this was a top application. Very useful and fair. The motivation for the change is evident and unless they somehow revert to the way that the charts were managed I am afraid that most customers will delete it from their devices. I think that the changes have not been communicated effectively and long time Transas customers will be very disappointed..Version: 1.11.0
✓ Completely ruinedGreat app at first, paid for the charts but they now sneakily added in a subscription service. Complete rubbish now..Version: 1.11.0
✓ Paid service now?It was a great app and I have used it and recommended it to many people over the years. But now paying hundreds of dollars every year for a subscription? What a joke. The charts are not imo approved nor can they be used as a primary source of navigation.. but now Isailor wants to charge full rates to its consumers? Very sad that what was a good product has become so money orientated. I was happy to pay my $150+ for the charts I wanted - but to pay it annually on top of tides , wether etc. a bit too much, not to mention the $365 outlay for the ais unit I sailor recommended - give it a miss go navionics....Version: 1.11.0
✓ New subscription model is a mistakeThe new owners of iSailor have made a big mistake with the chart correction subscription. iSailor was my chart plotter of choice, due to its ability to integrate with the onboard instruments, AIS and free chart updates, but no longer. I am not willing to buy charts updates each year that cost as much as the original chart purchase - its simply greed, and I suspect will backfire in the longer term..Version: 1.11.0
✓ Bait and switchReally annoyed by the move to a subscription maps model after I had purchased maps at full price before the policy change with the expectation that I would not be nickel-and-dimed for maps I had already paid for. Those prior map purchases should have been grandfathered. Such is life. I’m switching to QTVLM anyway, so sayonara..Version: 1.11.0
✓ Pas fait pour un iPadAvec le iPhone numéro 1 Met avec le iPad il n'arrive même pas a me donner ma bonne position.. Exemple il ne me localise meme pas dans l'eau.Version: 1.7.4
✓ Auto subscribe billed me but no service deliveredI received two charges by auto subscribe, happy to pay but no service has been delivered. Restore purchases does not. No reply received from support email..Version: 1.11.0
✓ The old version was much betterI was using the previous version and it was great. It was easy use and very user friendly. The new version was downloaded over top of the program I bought and it is simply pitiful. Don't waste your money if the new version is the only one available. Normally I really like it when programs are updated, but in this case, if it ain't broke, don't fix it.Version: 1.5.0
✓ RadlosavagenDon't buy! Not reliable supplier I bought several chart package for isailor apps because the regular free updates were included. Without notice, they have changed the game of the rules without considering and honoring their original commitments. Also the updates are ridiculous too pricy. I recommend not to buy isailor product..Version: 1.11.0
✓ RubbishYou cannot add or import waypoints with this app. They do not say that in the sales blurb. You can add waypoints by tapping the screen but cannot add a waypoint based on a set of coordinates. This is really basic stuff for a "Navigator". If basic waypoint functionality is important to you, get someting else..Version: 1.4.3
✓ Charts updates changing to yearly subscription pricingAs others who have recently gave a 1 star rating for changing to a yearly subscription pricing business model, I too have been using iSailor for several years and have been very happy with iSailor until now. It appears that in order to get chart updates, they now want to charge you the initial chart price every year. I have tried to contact customer service about this and other issues, but since iSailor got bought out by the current owners, I have had no response on any of my customer service requests, even after multiple times contacting them. Their customer service under the previous owners was very responsive. With this kind of service and their new chart update policy, I have no idea how the current owners plan to stay in business..Version: 1.11.0
✓ Breach of contractWhen I purchased the charts lifetime updates were part of the contract. Now they change the terms and there is a expensive subscription service to get what I already paid for. Don’t buy this product..Version: 1.11.0
✓ Not worth itTo see chart details you have to zoom in to less than a nautical mile. Ais doesn't work unless you deal with all this iCloud crap. Super expensive. Just crap..Version: 1.8.2
✓ ExtortionWow this sure was a great app before you decided to extort your entire user base. I used to use this to teach my sailing classes basic navigation, but I won’t be paying a mandatory subscription for updates. I advise you to change it back and save your app while you still can, because these reviews won’t be getting any better..Version: 1.11.0
✓ Chancers !I was really enjoying using this app, but the new pricing policy was just thrust on end users with no warning, not good. I really took my time when choosing a nav app, goalposts moved since then. Own goal by isailor!.Version: 1.11.0
✓ DissatisfiedGood app but they’ve trashed their existing customer base by breaking contract over chart updates. Can not recommend because of this..Version: 1.11.0
✓ Why pay for charts I’ve already paid for?What do I have to pay for charts I’ve already paid for??? That’s a rip off. Was always the best app.Version: 1.11.0
✓ UnresponsiveI have tried on three occasions now to get chart updates in the area I sail in. I have. Been promised a response three time at the next update. After waiting about six months for action my patience has run out and I have demanded a refund. Time will tell whether they will pay up. I have changed over to Navionics and Imray..Version: 1.7.4
✓ NopeWas a great app but they have now decided to rip off thousands of customers. I don’t mind paying a bit extra for updates but what they are charging is disgraceful! Stay away from this app now..Version: 1.11.0
✓ Horrible customer serviceI got a new phone and only one purchased chart showed back up through my iTunes, I purchased 3 for my area and one one showed back up no help or anything getting it back. And all my ais wasn't uploaded back up either. Horrible customer service..Version: 1.9.3
🙂 Wärtsilä iSailor Positive Reviews
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⛔ Wärtsilä iSailor Problems
