- 93.5LEGITIMACY SCORE
- 95.0SAFETY SCORE
- 17+CONTENT RATING
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MyChevrolet App Complaints & User Negative Comments 2024
MyChevrolet app received 73 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyChevrolet? Can you share your negative thoughts about mychevrolet?
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MyChevrolet for Negative User Reviews
✓ Siri door lock?Why not include Siri access for locking the doors. You know for the times your hands are full walking away from the vehicle and you can use your watch to request Siri to lock the door?.Version: 3.8.0
✓ UselessBarely works half the time for no reason. Which is extremely frustrating especially since you pay for it. Whats the point in having an app to start your car or unlock it if it always fails.Version: 5.7.0
✓ Great for basic tasks, still has a lot of workThe most recent UI update is great and has really brought it into modern design. That diagnostic features a cool. And haptic feedback and animations are intentional and intuitive. The additions of the following would make it flawless!!! A graphic of your car on the dashboard. Faster startup and authentication with biometrics. Display the current status: whether it’s currently locked or unlocked, what is on and what is off, if it’s currently in motion or not, doors and windows open or closed, which seats are buckled, has the car alarm been triggered. Car alarm notifications. Ability to see and change current climate settings if remote started: temp, fan speed, heated seats, heated steering wheel, A/C, heat, direction of air, defrosters, wipers. What is there is well refined, useful, and reliable. But the potential this app has can set this app apart from the rest if further developed..Version: 5.3.0
✓ Very buggyAll I need to do is precondition my car. I open app, has to log in. Face ID often fails, second time, then asks for password. Should be asking for the phone code to allow logging in. After you finally log in to the app, the screen is consistently frozen. So, quit app and repeat. Then I can start. This app should not need the lengthy process of logging in everything in open it. Everything else on phone is always logged on. App also frequently requires terms of service, so I assume it’s been updated frequently? No longer bother with the keypass because it doesn’t last more than a day or so before losing it. Make this app faster, and more robust. You’re competing against companies that are far ahead of this. It works, but is often a train wreck..Version: 5.14.1
✓ DisappointingJust wanted to be able to remote start the car from my phone. Activated on star, thank the heavens it’s a free trial, if I was paying for this garbage, I would be really upset. Every time I open the app, it defaults back to the message about driving a “safer and more connected vehicle” by activating OnStar. Yeah tried that, would be great if it actually CONNECTED. Ok, but I can at least see info about my car. Nope, the main thing I would love to see about my EV would be charge level, and when charging at home info like the current charging speed and estimated miles gained would be great, but no such information to be seen. Well at least I can nickname my car and honor my three year olds daughter’s wishes, to name it Lily. Surely such a simple feature as updating a String in whatever database is being used, or keeping it in UserDefaults would work, right?Wrong again. I’ve renamed it three times, only to find it reverted back to the default. The one redeeming quality is that the app design isn’t trash like most first party American car manufacturer’s websites. The one star in this review is for that team, pat those guys in the back and give ‘em a hearty high five..Version: 5.19.0
✓ This app sucksThis app is terrible! It constantly sits on loading and does nothing. Commands you think you sent to the vehicle don’t get sent by the app. You will spend 10 minutes reloading just to send 1 command. AWFUL!.Version: 6.22.2
✓ Needs workThis is not a terrible app. But it has three critical flaws that are easily fixable. 1) with the last update, there is now an unloveable “shop accessories” ad that has completely knee-capped the app. Virtually all of the actual features of the app are behind this overlay and it cannot be closed or removed. What’s especially annoying is that there is already a shop accessories tab. If we wanted to shop, we would. Get rid of this so we can use the app again 2) the app is designed with a “family sharing” feature. However, this does not work at all. We tried everything to get this to work for days before finally being told by customer support that “it doesn’t really work” and just sign into one persons account across all devices. If you can’t figure out how to make it work, then get rid of that as an option. Preferably, you figure it out. 3) there is no status on features of the car. I can lock or unlock the car from the app (when those feature are not being blocked by the shop accessories overlay), but 100x more often I want to check to see if I did lock it already. It would be soooooo much more usefully to indicate if it was locked or unlocked. If you’re going to fix that, you may as well other things like adding tire pressure or perhaps if windows are down if that’s possible. Pending those fixes (number one being highest priority), this will be a great app and worth 5 stars. As it is, I don’t recommend it.Version: 6.14.0
✓ Not workingThe Face ID feature is not working for me, it does not stay “on”. The “vehicle status” part of the app doesn’t open either, it stays a blank white page..Version: 5.0.1
✓ It’s okay. Helpful but could be better.Negatives: 1. There is no “Feedback” within the app, or if there is, it is extremely well hidden leaving no intuitive medium to report bugs, crashes and errors; as well as no intuitive medium to submit enhancement requests. 2. If there is more than 1 alert and 1 of them has suggested maintenance, you cannot see the list of alerts being triggered; so if your tire pressure is low and your oil is at 28% life then all you can see is that you need to schedule an oil change. You are disallowed to see anything else. Positives: 1. Remote start from my phone is cool. 2. Remote start when I’m out of the country and don’t want my fuel to settle or want to scare my adult daughter is fun. 3. You can see your dealerships information so it’s easy to avoid their crappy service department to find another instead. 4. You can manage your points and some on-star things..Version: 6.19.0
✓ App ne fonctionne plusDepuis que j’ai annulé le service OnStar sur ma Bolt EUV 2023, l’application ne fonctionne plus. Coïncidence ou bug?.Version: 6.22.2
✓ CrapEver since this app got an update it works maybe 1 time out of 10. I may aswell delete it off of my phone that’s how useless it is.Version: 5.7.0
✓ Keyfob is missing from my updated appIPhone SE 2020 on iOS 14.4.1 Use to have great experience with the virtual remote keyfob. This feature has totally disappeared from this new app (version 5.0.0 in App Store). I know I'm supposed to get the lock/unlock/start on the main screen of the new app (as the screenshots of the redesigned app show in AppStore), however, all I get is - on the top half of the main screen: "vehicle status schedule service and track your vehicle's maintenance schedule" and on the bottom portion of the main screen I see the following: "looking to customize your vehicle? tap shop accessories to discover ways to enhance the appearance performance and capacity of your vehicle". Then it gives me an option to tap on "Shop Accessories". I've tried everything, deleted and reinstalled the app multiple times today, Was on the phone with an advisor for more than an hour and we couldn't figure it out so she ended up creating a case... funny thing is that I do have sort of back door trick to lock/unlock/start my vehicle; when I long press the app icon it gives me a dropdown list of options, deleting the app, start, stop, lock, unlock.. when I click on let's say lock, it takes me into the same above mention main screen where I don't see the remote but it does lock the vehicle after a couple of minutes. Something's not right with this update 5.0.0 Please correct this as I really depend on the virtual KeyFob in the app. Thanks.Version: 5.0.0
✓ RemoteI am wondering if they are going to fix the problem with the remote commands. When I used the on star app everything worked great but Chevy app doesn’t work..Version: 3.19.0
✓ Disappointing appPoorly designed. Doesn’t work most of the time. Sometime it decides not to connect to the car. And a need to pay a ridiculous fee for basic features. Every time there’s an “update” I honestly hope that they actually fix it or do an actual update to app interface but nothing has changed or been fixed over the last year of having this app. Honestly GM should scrap this app and start all over and copy how Tesla does their car app..Version: 6.22.2
✓ New version much worsePrevious app worked fine, not great but fine. This new app is complete garbage. Nothing loads or updates, lose of functionality, and crashes constantly. Useless..Version: 5.0.1
✓ Chevy doesn’t trust you to not be an idiot.Chevy regressed to bend to idiots that apparently “accidentally” remotely started their vehicles. How that was a problem, IDK, but they say that the press and hold function was added as a “safety” function because of feedback that people were accidentally starting or unlocking their vehicles. How that’s possible is beyond me. You needed to open the app, enter a pin or face scan, then go to the remote screen. The new “update” requires so much, and makes you press and hold, it’s useless for someone with full hands, which was why someone wanted to use it in the past. Every review on here cites how “feedback” prompted the update, yet all I see are complaints that they “solved” a problem that didn’t exist. Moreover, there are no florid reviews from grateful customers who had armies of uselessly idling engines. It’s yet again how manufacturers are shoving one-size-fits-all down consumers’ throats and they don’t really care about what your feedback is, or what you really want. Just like 2x15 minutes is the max time it will remote start,(and living in the northern plains in winter, that’s totally inadequate) they don’t trust you to control your own equipment..Version: 5.5.0
✓ 5.0 Update BuggyThe new 5.0 app update is very buggy. It will NOT switch between vehicles on the account. It crashes every time I try. Old app I could switch no problems. Other features don’t seem to work right or fail. This update is very much in need of fixing. [Update]: After removing and reinstalling the app. It finally loads my garage and lets me switch between vehicles. It keeps giving, randomly, an error that states “Unexpected server response. Please Log On again. If issue persists, then contact support for Assitance.” The only problem is I can’t pinpoint the issue. When it does this it acts like it can’t connect to the vehicle but it does and processes things but the Home Screen of the app doesn’t update. Closing out and reopening the app or changing cars fixes this issue. But again it’s not all the time. Hoping for some bug fixes in the next release and a notice that you have uninstall and reinstall would have been nice on the front end..Version: 5.0.0
✓ App keeps crashingLove the idea of it all, but the app keeps crashing and you have to uninstall the app then reinstall again. Pain in the behind. Please fix..Version: 5.8.0
✓ App no longer workingThe latest update made the app stop working, getting an error message about a connection problem continuously.Version: 4.2.0
✓ The vehicle status has not updated since 2 monthsThe vehicle status has not updated since 2 months. I have the phone set as trusted I have cleared cache and data. I have rebooted phone Uninstalled and reinstalled app. All status is the same aa the first day. I can start/lock and lock, but no status I call On Star, but no status….Version: 6.22.2
✓ Latest update has broken appLatest update has broken vehicle status link. If you click on the link the app crashes..Version: 4.1.0
✓ Missing Obvious FeaturesI use this app with my ‘19 Bolt. The only working feature that’s useful to me is to remote “start”. It’s great to have the HVAC preheat or precool the interior, but… It can’t adjust heat or AC temp. It can’t adjust fan speed or vent selection. It can’t turn on or off heated seats, or the heated steering wheel. It can’t schedule preheat. It can’t schedule anything! It also takes a long time to load the app. I’m giving 2 stars because the remote start almost always works. Nothing else about vehicle condition updates reliably. This would be a 4 star app if it was free, but it requires a ridiculously high monthly fee to work. I will be cancelling when my free trial is over..Version: 6.22.2
✓ App never worksOnly managed to start my car once . Tried resets . Logging in and out ..Version: 6.22.2
✓ AppThis Need to revamp the app to show active running status and just catch up with a modern times the vehicle history status reports vehicle health history etc.app is terrible,.Version: 4.5.0
✓ Errors in App Shopping for AccessoriesFrustrating. Signed into the app to shop for floor mats. Tapped shop, it asked me to sign in even though I was already signed in, I did then it flipped to a screen that said I was automatically signed out because I timed out. Again it asked me to sign in, but I could see at the top that I was already signed in. Once again it flipped to the screen that said I was automatically signed out because I timed out. It said continue as guest so I selected that. It took me to the accessories shopping and I could see I was signed in because it had my name and total rewards points. I selected my floor mats and applied my points, entered my credit card info and placed the order. It clocked for a minute then popped up a message that said there was a technical error and to try again later. I checked my credit card account online and there was a charge for the purchase that I was told didn’t happen. So now I have a charge and no order information. Is this 1998? You would think in 2022 this app would be sleek and flawless. How can this app be such crap? Is this the best GM / Chevy can do? So what hoops will I have to jump through to get my money back for the ghost order this app placed?.Version: 5.18.0
✓ Nice idea, tons of bugs, no resolutionsI have had this app since I started my lease and at 1st I loved it. Then something changed. The app got very glitchy but usable and I still loved it. Then I got an Apple Watch for Xmas and the app got SUPER glitchy from that point on. The watch app would make me put in the pin 80 time and only give me 2 seconds to type it in. Sometimes it would take commands but never actually send them. Then it got worse, it began to crash a lot. Called support and they fixed it for about 3 days and then new problems appeared. The watch app would LOG ME OUT or randomly disconnect me for no good reason. More of the same issues but now much more frequently. Now marked with the newest update, there is only a 25% chance the phone commands will work without a full crash. The app crashes literally all the time now and the watch just keeps saying I’ve been logged out. Tech support keeps saying reinstall but that doesn’t fix it and I’m fed up. VERY disappointed for a PAID SERVICE!.Version: 5.0.0
✓ Useful App features now require paymentI’ve been using this app, and a related OnStar app, since I bought my Chevy in 2017. For five years it’s been immensely useful to be able to check the charging status of my EV remotely, especially in situations where I was paying for parking or for charging. Last week I found that the new update seems to have locked these features behind a paywall. Honestly the new design is confusing - if they’re trying to entice me to subscribe to some OnStar plan, they’re not making it very clear. But judging from the app’s clumsy phrasing and other reactions to the upgrade I’ve found online, my best guess is that this is not a bug but an intentional (and intentionally obscured) shift from freely offering these features to requiring a paid subscription. Really all this means is the app’s become useless to me, and the Chevrolet brand has lost a little more of its appeal. I intend to hold out for one more app update in case this is truly just bad design/programming and not a cynical ploy to squeeze money out of a captive customer audience, but after that I’ll just delete the app and do without. But it’s extremely disappointing..Version: 5.9.0
✓ Buggy, Crashes, and DisappointingI pay about $14 a month for this app and it rarely works. I always get logged out and it says, “unable to receive account details.” When this app does work and allows me to log in it crashes constantly. With the recent UI upgrade I expected good things. When I hold down the button to start my car the app just crashes. It takes several minutes to view my vehicle diagnostics. It’s so infuriating. I’ve tried closing the app and reinstalling, but there is always a new issue. I used to pay a little extra to have my car be a mobile hotspot, but it takes so long for the WiFi to start. When I get in my car I have to sit for about 3 or so minutes before my phone is able to connect to stable internet. Speed varies from 3 mbps to 20mbps. So it’s basic at best. Whenever I reach out to customer support it boils down to: “Lol, just turn it off and turn it back on!” Or “Oh wow, we will send a stronger signal to your car!” Neither of these work. Clearly there is an issue on their end. Something is not working, but since it does work for a certain percentage of people they aren’t addressing the issues..Version: 5.0.0
✓ BROKEN LOCATION SERVICES AND FILTERSDealer Location services don’t recognize Puerto Rico and St. Thomas zip codes (website doesn’t either), and default to some arpitrary Detroit location - useless for locating vehicles at a specific dealer. When actually locating a dealer to search inventory, it shows “2 vehicles”, then when you click on one of them, it reverts back to a list of vehicles in the Detroit area! I WANT TO KNOW THE INVENTORY AT THE SELECTED DEALER ONLY! That’s why I selected that dealer. And fix your list of zip codes to include PR dealers and St. Thomas dealers. Good grief! The updated app description stated that you can “shop for eligible vehicles”. Apparently you can’t shop for a Chevy unless you already OWN a Chevy. That eliminates the majority of people who are shopping for cars. I’ve owned a dozen Chevys, but not at the moment. Thought I was in the market for one again, but apparently not… I’d like to be able to view commands with apply to the EVs, but I can’t access the users guide for the app until I register a vehicle. Clicking on “Continue as guest” does NOTHING..Version: 6.2.0
✓ Doesn’t work!With new update, there isn’t even an option to lock, unlock or start my vehicle?! For a billion dollar company this is bullsh&t. Come on GMC. Ford’s are looking more desirable every day!.Version: 5.0.1
✓ From an employee of ChevroletThis app is pretty cool! I love the push to start feature on my phone and the convenience of having that feature and locks and lights as well on my Apple Watch is even cooler. My friends and family with BMWs can’t even do that. Props for that. One thing I’d like to suggest is that you connect more with the preferred dealership in regards to keeping your service records and major upcoming services intertwined. I work in the service dept at Arroyo Grande Chevrolet and I think it would be beneficial to the customer/ dealership providing the reminders through the app. Also, the push to start on the phone app is not working properly. I hold to press as soon as the apps opened, but then it continues to say hold. I end up having to release the button and then on the second attempt it works. Also I’m always getting a notification for unexpected problems in the app and to update. But I’m updated with iOS and the myChevrolet app. What’s up with that? Thanks for the cool app. 😎.Version: 5.0.1
✓ Pfff thanksI bought a new truck 1 and a half years ago this app was free for 5 years. That was great I really prompted this app and my vehicle. I buy 70,000 dollar truck and and the app is no longer free and they cannot transfer the remainder of my old account plus this app is 15$ per month. Great app but your gouging your costumers in the wrong way..Version: 3.17.0
✓ Not Worth ItEdit: still a terrible app. Reduce to 1 star. I’m done with GM and their products. In my opinion, this app is not worth the space on my phone. I would give it no stars, but since the remote key fob usually works, I’m giving it 2. Aside from the remote key fob, this app does not work as intended 75% of the time. I’ll refresh the app to show my vehicle diagnostic and get “- -“ instead of numbers for fuel range, fuel remaining, oil percentage, etc. even after turning on my vehicle or having my vehicle connected to WiFi. Also, for at least the last month (even after removing and re-installing the app) I keep getting asked to “agree to new terms” each time I open the app even though I select agree each and every time. This app certainly has potential! It would be nice if it could act COMPLETELY as your key fob so that I could just take my phone and wallet and leave my physical key at home. I’m sure with the connected services that this app and OnStar provide that my phone should be more than capable of being my “key” as well. Tesla, BMW, Audi, and other carmakers are already employing this technology, why isn’t GM?.Version: 5.7.0
✓ Ridiculous load times, can’t connect to the car most of the timeThe old version of this app had its issues, but at the end of the day offered valuable info for Bolt EV owners to plan routes and remote start. Since the recent 5.0 update however, the functionality of the app has taken a huge hit. Nearly every time I try to connect to my vehicle to check location and charge or to unlock my doors, the app loads for such a long time that it would be easier to just look for my keys. The load times have always been an issue, but with the new update the app fails to connect to my vehicle most of the time. Even if I’m willing to wait out the load time, the app fails to connect to my vehicle 9 times out of 10 and I’m left looking for my keys. The trip planning feature of the app is brilliant and super helpful for Bolt EV owners, but since the update the app is unable to connect to my car to help me plan my trips. Please fix these issues because this app has so much potential to be helpful, but right now it’s unusable!.Version: 5.0.1
✓ Peux pas croireJ’peux pas croire que personne test les app après les mises à jour! Maintenant une semaine que l’app marche pu. Et j’ai désinstaller et réinstaller. En français le lien vers « êtes vous prêt pour activer vos services Onstar » se redirige vers un message d’erreur. Et depuis, pu capable de rien faire..Version: 6.22.2
✓ Limited time access to featuresBack in a day you could start your car, check the charge levels and not Chevy is trying to be BMW and charge you for it. App has always been pretty glitchy but didn’t mind as it gave convenience of checking the charge. Now that the “trial” expired, I’m definitely not paying a subscription and just deleted the app..Version: 6.22.2
✓ Unable to openUpdated the app and now the screen is blank No interaction is available.Version: 5.2.0
✓ Nice on phone; poor on watchThis app is incredible on the phone. It far exceeds another very reputable automobile manufacturer’s attempt at the technology. Specifically, the data on my 2018 vehicle systems including servicing interval status, tire pressure status and recall issues is useful. The remote start and remote locking and unlocking are excellent features on this app that really should be available on all significant brands (although it is not). Sadly the Apple Watch technology is, by comparison, in its infancy. A fun feature would be to talk to the watch to remote start or at least unlock the truck. But even pushing the virtual buttons rarely enables the function attempted. Specifically, locking or unlocking give a yellow indicator that seem to show the system is trying but it may lock/unlock one time out of 20, regardless of WiFi status or tethered phone proximity or status. I only keep the watch app on the watch in hopes that it may one day be as reliable as the phone app. If there was a way to rate the apps separately, I’d rate the phone app a solid 5 stars; the watch app 1 or 2. Hence my rating here. I look forward to significant improvements going forward!.Version: 3.30.0
✓ New update doesn’t workWorked great until the 5.7.0 update. Now the start button doesn’t work. Have most updated IOS and app version. Worked fine night before I updated and doesn’t work now. All other features work. I will change my rating once I’m contacted directly to troubleshoot or the issue is corrected. Tried the app support link but just takes to the chev website.Version: 5.7.0
✓ GarbageYou cant ever restart your truck whit the app if you get a fail start it gets stuck on fail and its done you can’t ever start it again The real fail is this app.Version: 5.7.0
✓ Last update broke charge settingsI used to be able to start my Bolt EUV charging with the app so I could get an earlier charge when my car is using delayed charge mode for right before departure time. However, the most recent update seems to have broken this capability. It shows the car is plugged in but not charging, but the button to “start charging now” is no longer there. In addition, the L2 charge settings control don’t seem to work. First, the charge setting mode always shows as unselected in the app. I set it to “departure mode”, then I turn on “avoid high rates” slider since that’s how I remember the car being setup like before, but in the app it shows as off. Anyway, after sliding it on and applying, it says “command sent to car”. However, next time I check it in the app, the charge mode is back to unset and the “avoid high rates” setting is back to off..Version: 6.1.0
✓ This app is lacking and onstar can’t fixI purchased my second Chevy bolt recently. The app worked great for my previous one but this one not so much. You want a view your diagnostic and tire pressure …it claims it can’t do it without you turning the car on. However it did it just fine for my other bolt. Oh and by the way I drive my car almost ever day yet it tells me it hasn’t been started in 3 days. The best one yet … it keeps telling me I have no oil and to get it serviced right away. It’s 100% electric… there is no oil. I told the dealership that I purchased from they tell me to call Onstar. I spent over an hour on the phone with them to tell me they have to place a ticket. I never heard back from anyone. It’s been over a month. Love the car! The app is great for pre-conditioning and alerting me when my car is charged etc. love that part. Just confused how the app worked perfectly for my 2019 bolt but doesn’t work so well with my 2022 bolt. With todays technology… this should be an easy fix..Version: 5.19.0
✓ JunkIt had worked occasionally yet very slowly. My use was primarily to remote start (e.g. it is 1 degree f today). I have deleted and reinstalled it before to try to get it to perform (when it did work it usually could not locate my vehicle even when I was standing next to it trying to unlock). So, a few days ago I again deleted and reinstalled. It recognized my Colorado and Cruze yet was devoid of any information, even mileage. This is a new scenario and it is worthless. I am putting new batteries in my hand fob and checking out the Ranger (after a lifetime of Chevys). Update: I once again deleted and reinstalled, this time my info was back as well as the e-fob, I tried to start it and it surprisingly worked. I’m sticking with a 1 star as this is the most frustrating app I have used. Let’s see if it works tomorrow as it will be below 0 temp. Update: I went up to 3 stars. My last delete and reinstall seemed to work. It’s been a week since my last time so we’ll see how it goes, it has been working consistently now..Version: 5.8.0
✓ Hardly ever worksThe start button frequently doesn’t work! Have had to uninstall and reinstall several times to get it to work. Tried again this morning and shocker it doesn’t work again! Probably going to cancel service. The old app worked much better..Version: 5.7.0
✓ UselessThis app is completely useless. So frustrating to have had a functional app last year and it’s just garbage now..Version: 5.7.0
✓ IPhone 6 doesn’t work anymoreNot a very good upgrade for us.... not supported on iPhone 6.... Need to have an app that works on operating system 12.5.4 Thank you.Version: 5.4.0
✓ Epic failure on Apple WatchThis app works okay on the phone, but they shouldn’t say it has an app for the watch. If you can ever get it to work on the watch, it takes multiple times. I’m at my vehicle before it does anything. Lately, it doesn’t work on the watch at all. Not one function of the remote will work. I’m also upset, although not surprised, that they have begun to charge for even the most basic use of the app. And it is not cheap. I’ll be leasing again soon and if it is a Chevy, I will stop using the app rather than pay for it. Update 2/7/20: I received a response from GM today and although it was nice to get a response, their suggestions were ridiculous and insulting. They told me to update my iOS and watch OS and finally, remove the app from my watch and reinstall it. My devices are always up to date and the uninstall/reinstall rarely works, which it didn’t. I actually tried the app this morning and as usual, it did nothing. The app has NEVER worked properly on the watch, it’s frustrating, and I deleted it after trying it earlier today..Version: 3.25.0
✓ InformationsDepuis l’installation de cet application j’ai un problème la moitié de mes informations sont en espagnol et malgré 2 appel à onstar et parler à des techniciens il semble incapable de résoudre le problème d’où ma grande déception de cette application.Version: 5.8.0
✓ Was ok but now is uselessThis app used to be good but then they made it that you can’t use it at all unless you pay for an OnStar subscription! That is utterly ridiculous that Chevy is forcing people to pay for OnStar to use an app that I should have access to for buying the freaking vehicle in the first place!.Version: 6.22.2
✓ Frustrating!!!Since these new updates came in I have not been able to use my app. Keeps asking for pin. Once pin is entered it searches forever. I’ve tried at different times in the last week with no success. Blizzards cold weather windshield iced!! Would be nice if this app worked as the remote start fob won’t work as distance is too far. I am beyond frustrated 😡😡yes updated and turned phone off and restarted already….nothing.Version: 5.7.0
✓ Don’t bother. Just use the phone AppSounds nice, until I have to use it. I especially wanted the Watch app to work because it would be convenient. I remote start my vehicle often because I don’t like to run it cold. If I take the watch off, and randomly even when I don’t, I have to log into the phone app all over again for the watch app to work. Here’s how it goes. I’m already logged into phone app. I try to use watch app and it tells me I have to login to phone app and select a vehicle. I open the phone app (where I am already logged in) and it loads to a blank dark screen. I have to force close the phone app and launch it again. Then, I now have to log out of the phone app and log back in. Then I have to enter my pin and ask it to save it for use with Face ID (which had already been set before). Now, I can start my car with the watch app. OR, I can just go straight to the phone app and remote start my car in one click. NOTE: I have tried uninstalling both and reinstalling both more than once. At one time it appeared to resolve the issue but that was short lived. I have set all the necessary setting in watch and phone to save my login/pin etc as well. :(.Version: 5.2.0
✓ AggravatingI TRY to use this app daily. I use the app/Alexa/remote to start my ‘16 Silverado every morning. Then, when I get to work, I TRY to use the app to lock my truck about an hour later. Some days are great! I press the icon on my Home Screen, select Start and the process goes smooth. A majority of the time however, I have to log back in, and go through the entire setup process, other than entering my vehicle info. I have had to delete and re-install the app a few times in just the last week or so. This has been brought on by the unlock or lock command still showing “sent” when I last used the app about ten hours prior. I use the app instead of my fob, so that my truck is heated/cooled by the time that I arrive to drive home from my work site. Sometimes, the lock or unlock feature are immediately executed, but usually I have to wait a 30 seconds to one minute, regardless of whether the WiFi is on or off. My cellular service is at the same signal strength all of the time, but the app operation is still not consistent. I won’t even go into the functionality of the Apple Watch app. If I keep my phone, watch and app up to date all of the time, then why do I have to log back in almost every time that I use the app? As far as the Apple Watch app, why bother when it tells me to log in using my phone every time that I try to use it. PLEASE, fix this app! Thank you!.Version: 5.7.0
✓ Remote start is a jokeThe old app worked perfect. The new update is a crapshoot as to whether or not the remote start works..Version: 5.0.1
✓ DémarrageJe paie pour démarrer le véhicule à distance et le bouton de l’appli ne fonctionne pas depuis dernière mise à jour. La je paie pour du vent!!!!!.Version: 6.22.2
✓ Fix your problemMy app doesn’t even open and I just bought a 2021 I am sad it cost money but then keep the app updated should of went ford like my husband where app is free and he hasn’t had a problem with it and he had his truck for over a year ….very disappointing.Version: 5.7.0
✓ Fords is free and more usefulHappy to delete this cash grabbing fear mongering app for the wealthy after the trial. Ford app is FREE and one touch it remotely starts our truck from inside the hockey arena so it’s warm before we get to the truck. Tells us where the truck is on one touch button opens the interactive map. Tells us service stuff like gas and km to empty, oil life, tire pressure and diagnostics, yep one button for that info. Two clicks to get destination overview, user manual, send directions to vehicle, walking destinations, contact a guide and ROADSIDE ASSISTANCE. Ohh wait, the list goes on. Schedule start times, call dealer, email or chat with dealer and did I mention it’s ALL FREE EVERY MONTH! GMC you are acting like a hotel that still charges for wifi local phone calls..Version: 3.19.0
✓ App works but slowly. Apple Watch useless.The original My Chevrolet app was better. This one it’s very, very slow. It has to stop and think (run API calls) for everything, even if it has nothing to do with communicating with the vehicle. It’s workable, though. The dapple Watch is useless though. There are at least fifty other reviews complaining about this over the past two years and the developers clearly don’t care. Almost every single time I try to use it, it tells me I need to sign back in with my phone and select a vehicle. That’s wrong because the phone is still signed in and the Watch app itself lets you select a vehicle. But when you try, the phone app only loads a blank white screen. You then have to force-close the phone app, re-open it, sign back in, and then try the Watch again. What’s the point if I still have to pull my phone out every time? Plus, when the Watch app finally loads, it only sends the command to the vehicle maybe once every ten tries. The orange icon appears to show its trying, but nothing ever happens. I don’t mean to be insulting, but I would think a multi billion dollar company could hire better app developers..Version: 5.10.0
✓ Won’t start my carThe app used to be fantastic and I never had any issues. Suddenly about 2 weeks ago (at the time of the update?) I can no longer start my car. I can sometimes lock and unlock the doors. It’s a useless app if I can’t remote start my car. I’ve uninstalled and reinstalled but nothing helps. Service department at Chev dealership can’t help me. Please fix ASAP!.Version: 5.7.0
✓ Update never reached QANew updates shouldn’t be release to the entire public for beta testing. Yea it puts a pretty face on it and a “safety” feature to make you hold the buttons. However, Checy should go check with Ford on how to properly implement the hold as its miles ahead of what has made it into this. Their service is also free! Hold the button for a upwards of a minute and it acts like it works then tells you to keep holding it all the while not working. I’m still not sure how people were accidentally pressing buttons such as the reasoning provided for even implementing this. You have to authentic to the app after all. Either way how did they get this so wrong and released publicly? Couple that with having to delete the app every few days as it becomes unusable. All features under more go missing is just one problem. Leads me to think I just need to cancel my subscription or may just finally get away from Chevy all together. Drastic I know but with all the advances in other brands and problems with this SUV, straw that broke the camels back comes to mind..Version: 5.0.1
✓ Cant go to remote menu???After the update i cant get to the buttons.Version: 5.3.0
✓ App doesn’t work on Apple WatchI am not happy that the app doesn’t work through my Apple Watch. I have the latest version of the app. I have my watch updated to latest software. My watch is series 3.. so it’s pretty new. Yet this app does not work 😑 too bad. On my iPhone the app works fine and I use it often. So I would give that portion a 5 star..Version: 3.19.0
✓ Edit - Absolutely hate this app!Edit 2: Sent email as directed and will troubleshoot when contacted. This is disappointing to deal with an issue about our account for a second time since I’ve owned this vehicle. On top of finding out new electric GM vehicles aren’t getting CarPlay, we’re dealing with this problem. That puts us firmly in the “never buy another GM product” camp at the moment. We don’t care if the stock price goes up if quality comes second to that mission. Edit: App currently broken. Cannot interact with vehicle at all. Already uninstalled/reinstalled app. ************************************************ Been using this app for about a year. I love being to able remotely condition the car interior before I walk out to the car so that it’s already comfortable. Sure beats having to wait for the AC or heater to get ready a mile or two down the road. Since I’m using battery, it’s cheap to do! It’s also nice to be able to remotely check the amount of charge my car has to see if I need to plug it in that day or not Edit: Ever since the redesign of the interface in the last year or so, I’ve had trouble remembering (and finding) the car location portion of the app. It just doesn’t flow right to me and I get confused about where to look. I always find it on accident🤷♂️.Version: 6.22.2
✓ Only works half the timeYou guys need to stay on top of this app. I pay good mo et to use it. And it only works half the time..Version: 5.7.0
✓ App still useless for navigationI have been using this app for almost 4 years and it is still only good to sometimes to see tire pressure and fuel level shown in percent- use to be in gallons. The navigation sent to vehicle still only sends the turn by turn instruction or a blank map-not both, it has never worked properly so I always punch in the destination by hand in the vehicle and get the turn by turn directions along with the map route shown. The map is necessary because sometimes the turn by turn leads you to blocked roads so the map is needed to navigate around those situations. Too bad the developers don’t understand real road conditions and give the driver information to avoid bad situations. So the app is useless for navigation, also never can can’t get any of the traffic conditions to show on the map- have tried Onstar and Sirius neither worked- their tech support said to get the newest infotainment system— I think I will- in a new Audi!.Version: 6.10.0
✓ Latest Upgrade is TerrobleThe vehicle status screen is now just a white page - won’t display status of anything. The menu from the top right just shows a black page with a close button. Hopefully the electronic functions in my new Tahoe got a better look from QA than this app which is complete crap. Update 4/13: after deleting/reloading the app it worked for a couple days. Now it’s back to totally broken. The developer responses are laughable. Like, “Oh no, what’s not working...” Really? There’s a couple hundred reviews, most 1 star, in the last 3 days describing what’s not working. But to some it up, pretty much EVERYTHING is not working. Lastly, as the Director of Software Development & Integration for a $4B company, I can say this is a complete catastrophe. The whole QA team should be fired. Whoever was the architect that came up with a design that requires the user to delete and reinstall the app should join the QA team in the unemployment line. There’s no excuse for that in today’s world. Netflix can run 2,000 plus updates a day and the users don’t even know it happened but GM can’t update a phone app. 5/1 Update: app is still terrible. The only way I can make it work is to delete it and reinstall it and then only some things work. Here’s the worst part. I got a message asking me to email info. I did complete with screenshots of the problems. That was about two weeks ago. Haven’t heard anything back probably because it’s all lip service; they don’t really care..Version: 5.0.1
✓ A bit tornSounded great, the presentation was awesome. The reviews on here all made it sound like it was the bees knees... but then it wasn’t. I just got a second hand 2016 Chevy Volt, wonderful car regardless of the futility of getting the app working let alone finding out that Chevy/OnStar decided to change their terms and conditions apparently as of November to no longer include the “3 years on us” basic services... but wait, the app was updated in December and maybe the developers weren’t informed because when you select the “get connected” button, it presents you with the promotion for the “3 years on us”!! It even tells you some of the key features, like controlling your range extended electric vehicle’s charging features!! Even my previous 2016 VW e-Golf included that for 3 years because someone thought that knowing your charge state without having to walk to your car was important! So, yes, in order to use any part of this app or any feature aside from the diagnostic reports and electronic manual, you actually have to sign up and pay their outlandish rates. At least there’s no contracts! That’s a plus!.Version: 3.16.0
✓ Family sharingFamily sharing does not work. My husband linked a new truck to this app and then invited me to family sharing. When I created my account and attempted to join family it seemed simple at first but then it would not let me access anything via required pin and sometimes password. I would enter the info and it would either tell me to try again or just stay on the same confirm pin screen. Tried several attempts to change and the app would not recognize. My husband attempted to contact service and again unable to resolve the issue or direct us with steps to rectify the issue or even let us know if it is something on our end. Then said it would take 5 days to hear something back. Good thing I am not stranded on the side of the road somewhere or locked out of my car. Please know I do not like to give poor reviews however just spent over 2 hours to navigate this app that does not have any troubleshooting assistance within. Very disappointing..Version: 5.4.0
✓ Its Okay but full of bugsI love the app and i cant wait to see improvements and new features…. But, the unlock option dont work 90% of time its just not selectable yet i can lock it fine and start it. Some time start dont work and other times it takes forever to do the command. App has been re installed many times and works for a bit then fails. For the cost of the service and onstar kinda wish it was better. Update: So the newest update came out awhile back and still no better. I have to delete and reinstall weekly just to use the functions..Version: 5.7.0
✓ Updates=login all over againBoth the previous OnStar app and the new MyChevrolet app have a truly annoying tendency to lose all the info one has previously entered after updates. We don’t need to use the app daily, but when we do it is often for an important reason, like remote start or unlocking the doors. Go to open the app, and it makes you update before using. Do the update, and all acct info has disappeared. Re-entering the user name/password is bad enough, but today I also had to re-enter the *!&#* VIN! So if I’m in a situation that feels unsafe and want to utilize the app in an emergency, I have to hope that all the login information hasn’t vaporized YET AGAIN. I should not have to add “Make sure the MyChevrolet app is working and I’m still logged in” to my pre-travel list of things to do! This has been on ongoing problem with the old app and now with the new app, despite asking the app to “remember me” with each login. And yes, I had previously switched to the new app and logged in already. An app update should not lose all your login info and preferences..Version: 3.15.0
✓ Not enoughWish I was able to have the navigation with built in system/apple car play - but nope. You can have navigation on your informant system only if you pay..Version: 6.22.2
✓ Horrible updatesI used to like this app until the updates that were supposed to enhance the app. Now it takes a very long time to load, the navigation is more unnecessarily complicated than previous version, the map is hard to see now that it is dark mode (black with white lines as streets), navigating the other options is tedious and scheduling service through the app does not actually schedule service at the chosen location. I scheduled service, given a confirmation of my appointment and when I got to the dealership they had no idea of my appointment and couldn’t fit me in for service that day. It’s extremely frustrating to have to use this app! I don’t have built in navigation in the car and depend on this app for that. Now I can’t. It’s far too difficult. Checking my cars status is easier than navigation but not as important given that I can retrieve that information quickly and easily in the vehicle itself. I don’t need to wait 4 minutes for the app to load and refresh. There isn’t another app choice for my Chevy but I am considering going with Waze for navigation. I suggest you do too and skip this Chevy screwup..Version: 6.6.1
✓ GarbageGarbage.Version: 5.7.0
✓ AppI like the old app better rated than a 5, this one does not always start . Sometimes the bottom says failed from the time before. Not impressed thought it was an upgrade but mire hassle to start my vehicle..Version: 5.7.0
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