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Groupon Merchant App Complaints & User Negative Comments 2024
Groupon Merchant app received 73 complaints, negative comments and reviews by users. Have you ever had a bad experience using Groupon Merchant? Can you share your negative thoughts about groupon merchant?
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Groupon Merchant for Negative User Reviews
✓ Not worth itThey take 50% of the funds for each sale and sometimes up to 75% when they “advertise” your product and offer an “additional discount” to customers that save your ad or show an interest in your product or service. It’s not worth it. Specially since you have to mark the product up by 30-50% to entice customers. Unless the product is inexpensive with a high mark up, you’re bound to lose money.Version: 5.38.0
✓ Save yourself and RUNGroupon is literally robbing small businesses, I got paid $1.20. Yes you read that right, $1.20. For a 60 min facial. I took a loss in supplies (and time) because Groupon decided to steal my cut and there is nothing I can do about it. Groupon is where small businesses come to die..Version: 5.65.0
✓ Think before you decide to useIf you set up of price of 50, they will take 50% from the amount customer paid, which means you only get less than $25 because you also need to “payment adjustments”. They also do another promotion that devalue your expected price without any notification and there is NO way to opt out. They choose to do it because they want to keep their Groupon customers, BUT they let you to share the responsibility..Version: 5.65.0
✓ Doesn't work!!I've tried several times but I can't even log in, just errors..Version: 1.5.1
✓ ?How do you sign up? Please help me.Version: 1.4.1
✓ The worst app made in historyI have not received my payment yet from September. They are never available to talk phone to phone only emails! They are the WORST.Version: 5.54.1
✓ Error on every attempt to log in.Not a clue until login is resolved..Version: 1.3.2
✓ Doesnt workThis app no workin, even cant login, it says error, please fix it.Version: 2.0
✓ Scammers- way of making moneyGroupon has a big share of commission already but using or making promotions or discounts specials they screw business, no caps, no minimums, they are making businesses to pay more..Version: 5.53.1
✓ Ripping off small businessesHello I’ve called, emailed, and sent chat; no response. How you do you charge my customer $337 on a Groupon voucher and only paid us $36 I just don’t remember Groupon coming out there helping us move the customer so I’m curious on what went wrong here..Version: 5.54.1
✓ App GlitchesI have been using this app for at least a year and a half for the most part it works fine. However my booking calendar has glitched at least three times where I cannot access it..Version: 5.57.0
✓ Waste of timeI submitted my short course campaign. After two weeks of nothing, I chatted with an agent. They supposedly escalated it. It’s now almost a month later and it’s still under review. I’m canceling and never using them. I was also harassed via phone, text, and email by someone who was offering me an enhanced deal for my campaign, and I simply did not want to talk to him anymore. This felt like bullying and pressure sales tactics..Version: 5.69.0
✓ Option to type in code for redeemThat will make life easier.Version: 1.3.1
✓ Not greatThis app doesn't ever allow you to log in. It let me once and I've not logged out since just incase. It comes up with Error 403 most of the time. Not the best!.Version: 4.13.1
✓ ShadyHello, Groupon recently reach out to me to restart a campaign with them. Upon this agreement I was very specific about certain instructions that I would like customers to adhere to before scheduling his or hers appointment. Once the campaign was up and running I reached out to my dedicated account representative Cole Eggenberger who was unkind, unprofessional, and paused my account immediately because Groupon didn’t uphold their part of the bargain per usually. If I were you, do not do business with this company. The don’t pay the merchants(I just redeemed a voucher and they are not going to pay me for it because they say I told them to refund all the customers who have bought groupons from me, yet they haven’t refunded a single customer). There customer service is horrible and most of all the really don’t care about the merchant. Go out, utilize social media and other platforms where you receive a better return and you don’t give away free services when the company decides not to pay..Version: 5.19.0
✓ Camera won’t flipI can’t flip my camera it’s suck on back camera. My iPad is mounted to the desk so I can’t use my back camera.Version: 5.40.0
✓ DONT DO IT!!!!!!!DONT DO IT!!!!!! Groupon will f##### you over like nobody else!!!!! 1. my pay for 1 deal should be $115 per treatment and $21 for other and I barely receive $4-7!!!!!!! Sometimes NOTHING due to they run „discount deals” all the time. 2. They dont stand by merchant. Crazy client (she is under mental treatment) bought voucher for 2 treatments, came for one, we redeemed voucher, she had one more to go. She had dispute with permanent make up artist i reffered her to, when she dragged me in the middle i tried to explain her that artists price was for brows OR eyeliner, she was insisting to get BOTH for PRICE OF ONE!! Nothing to do with treatment she got from me and liked it. So because she was unhappy with permanent make up artist she called Groupon and asked for refund on MY VOUCHER!!!! AND THEY DID IT!!! So i provided 1 treatment for free!!!!! And when I called merchant support THEY DID NOTHING TO HELP ME !! Or reemborse me for treatment I already did!!!! Will never run another groupon campaign. NEVER AGAIN!!!!.Version: 5.19.1
✓ Major app issuesI had to set up my campaign on the website. The app kept saying there were connection issues! So frustrating!! Then when I went to the support on the app and tried to give feedback it wouldn’t let me submit it. It showed “Connection Error”!.Version: 5.50.0
✓ Groupon merchant is a scamI’ve had the worst experience with Groupon thus far. My campaigns have been closed out of spite bc of the account Bradford Williams. Be careful when your asked your opinion on they’re performance. If they don’t like your response they with close your account without any communication. They’re staff is poorly trained. They have no live reps to talk to everything is through email or bot chat. As a merchant you’ll have to give up 75% of your money. There account managers never reach out unless it’s a major issue. Heck I didn’t even know I had a new account manager until there was another issue. When you choose an option for new clients only they DO NOT PROMOTE your business as frequently. They will continue to sell it to clients that have already purchased, causing an issue b/w the merchant and client. It’s a whole scam throw the hole app away 🗑🗑🚮🗑🚮🗑🗑🚮🗑🗑you only benefit from cheap services when your the consumer. For a merchant this is a nightmare.Version: 5.55.0
✓ Won’t log onI can login on the browser but on this app it keeps saying there’s an error. Tried resetting my phone as well and deleting the app and redownloading. No luck.Version: 5.26.1
✓ This update is a bane on my life.Terrible. Simply terrible..Version: 3.0
✓ ScammersThey take 40 percent!! No even 10 percent that’s I think it is a lot , so you have to lie to your clients with fake discount that really doesn’t exist so Groupon don’t get the 40 percent from the total amount.Version: 5.53.0
✓ Scan code ....SCAN -CODE...... NO WHERES TO BE FOUND. NO HELP FROM GROUPON IT ALL..Version: 4.20
✓ CrapAs soon as you change your default log in details it keeps saying invalid username/password. Waste of time, would expect better from Groupon..Version: 2.2
✓ Worst mistake everThis was the worse mistake made by me for my business. Groupon takes more than half of your money which is fine to help build clients. But there is no way to reach out to someone to help us. There numbers do not work. We have put in for our campaigns to end for months and they won’t end them due to us trending m. We call nothing we email it says no service when I’m on WiFi. My next step will be contacting and attorney..Version: 5.47.0
✓ FrustratingCannot input redemption codes. Very poorly designed app..Version: 2.2
✓ Agreements not respectedNice when Groupon doesn’t follow their own agreements!!.Version: 5.11.3
✓ Bottom of the barrelThey let just about anyone purchase on their site. Low quality customers looking for best for the least $$ (which is to be expected I guess) The issue is there is NO vetting the person coming into your business, unlike other corps where you can give the customer a rating for unpleasant experiences, they can simply go on to the next business and purchase another Groupon to go terrorize someone else. They are entitled because they already “paid” you, rude, late, often don’t even tip for the hugely discounted service. So you basically end up working for free! Two customer have had to be escorted out by the police and I’m told they’re still able to move on and keep buying vouchers! When you try to edit the fine print I found Groupon removed it without my approval! What I’ve learned is no matter how nice, comfortable, upscale what you provide is, Groupon will always devalue it, then add an additional discount on top. They won’t return because they are groupons customers not yours. My recommendation? Use for a couple months max. Build what you can and stop before they ruin your rep. Nothing worse than someone demanding more than their coupon covers next to your actual customer paying full price. Save yourself the headache and get social media savvy instead. Tale a class on it, will cost less than selling a voucher to only one or two customers (for me about $150 chunk they take PER SALE.).Version: 5.43.0
✓ Cannot loginThis is getting ridiculous..Version: 1.4.1
✓ Still no history of resumptionUpdated the version released today, still no history resumption, deleted and restore still only able to scan to redeem but no history which is really needed..Version: 3.2
✓ 0 starsIf I could give 0 stars I would. Warning to all small businesses they take a large amount of your payments. Even if you don’t advertise your campaign. So if you choose to do 50% off and then they take 50% they may also take another 30% and say it’s because they pushed the deal. You have no choice in them doing this and don’t know if they even did it or not. I offer a service that’s 155$, I give 25% off and somehow in the end I got paid 17$??? . If you stay on Groupon your business will go under. Also there is no service support for the business. I emailed that I wanted my business removed and they didn’t respond for 1 month. Now they’re telling customers who’s Groupons have expired that they can redeem them and I’m basically getting 18$ for $100 deals. There is a class action lawsuit going on now for businesses that have requested to be taken down off of their site and are not. Groupon deserves it bc they practice bad business and their thieves..Version: 5.70.0
✓ CrapSo u install app then it says sign in ? What about register???? We can't sign it if we don't get the option to register!!!.Version: 2.2
✓ Can't sign inCan't sign in and no clear pop up message Dispite typing user pass correct ipad app won't work.Version: 3.4
✓ The amount of money they take is ridiculous.I’ve been using this app for the past 6 months at least and the amount of money they take v.s. the amount of “clients” I get is not even close to worth the amount of work I have to do. They already take 50% of your payment and then the random “Payment Adjustment” are truly annoying. I still don’t understand why they even occur and I’ve read the fine print. Overall it’s very frustrating. You’re better off saving money by paying for advertising from a reliable company and keeping all the money from the services for yourself than to use Groupon Merchant. Definitely don’t recommend..Version: 5.61.0
✓ DOES NOT WORK! PLS FIX!!!I downloaded this app on my iPhone to help out scan customers groupon vouchers at my job, but I've tried several times using the right email, the right password, and the right country, but every time it says "please check country and re-enter the password". This is really frustrating because I want to help out more at my job, but I can't! PLEASE FIX THIS IMMEDIATELY!!!.Version: 4.13.1
✓ SunCannot log in, plz fix this.Version: 2.2
✓ A 4yr old can use it… Dora the explora should have done a better jobThis app doesn’t work 90% of the time. My calendar time is off by hrs often, the booking disappears at least once a month from my merchant account, there isn’t enough information about your payments to know if vouchers are being redeemed properly. When you request a data download it isn’t any of your merchant account details, just your personal Groupon purchasing. The technical support is available at all times via chat but don’t count on them to have any answers for your issues. How this is a business building application that runs off excel and you don’t have more access to these details only by download is like being put in time out for riding your bike after the street lights have come on. A 4yr old would have no problem navigating this app that’s for sure. Running a business with a business building application like Groupons? Not so much…You can’t link it to Instagram, Facebook, StyleSeat, Square, etc.. This app is just lazy and dated. It’s 2022 not 1990. Maybe all my data was stored to a floppy from Memorex and they need to send the real Quizwalla on an expert quest before I’ll ever know what Dora has done with all my information and all the client’s information and all the business I’ve lost because of “technical issues”. It’s just more smoke and mirrors from Groupon. My business is much more profitable without it..Version: 5.57.0
✓ HorribleTerrible app. No call center support.Version: 1.1.1
✓ Not very good APPThis APP would die itself whenever I trying to pull up a client’s name! Not very efficient my opinion, after for being their merchant for a couple of years, Groupon is going downhill Their new CEO who doesn’t know how to treat their merchants! Stay away !!.Version: 5.54.1
✓ What a load of rubbish!!!This app is a total load of rubbish,it does not allow you to get past the log in stage.I'm so glad that this app was free....do not download this app..Version: 2.0.1
✓ I am not getting pay since ever😡Is been months since I start work with Groupon and the don’t pay me the own me more than 400 usd in my work and is so frustrating because they don’t have phone support and simply don’t care solve this problem. I know is difficult have clients if you are new but be aware with this company they really don’t pay for your work..Version: 5.69.0
✓ NaffBeen a member of groupon for years but can't sign in on this app.Version: 2.2
✓ GrouponGreat appt.Version: 5.19.1
✓ Can't even log inCan't even log in.Version: 1.4.1
✓ Won't updateI downloaded app when one day was left on the deal, but it won't update the new customers. So 100 groupons are not found by the app..Version: 1.2.1
✓ 2013 and login still not working?Why keep advertising this app if not maintaining it? Can't login....Version: 2.2
✓ Cant loginCant login.Version: 2.2
✓ Don't do itThey make money off small business I don't know who took over by Groupon wise amazing 10 years ago. We made a lot of money and got a lot of marketing advice. That was good for a business. But now it is just a place where you can't get in touch with anyone. They're one 800 phone number goes straight to India. Someone from India also emails you and nobody really is accountable for anything we make 12 appointments a day and somehow they're not getting redeemed and it's just the worst ever. We are in the process of seeing we could get some help from a company to get out of this contract. We've been asking them to give us a contract so that we can ended and terminated and they just do not respond..Version: 5.70.0
✓ DO NOT GO THROUGH GROUPONAdvertising through facebook and Instagram is so much cheaper than going through them! They took 50% of the money right off the bat and then took another 25% for no reason when they FINALLY paid me! My account manager even told me they could move the margin so I’d make more and then came back and said they couldn’t and I’d have to stick with paying them half the price. I could have made $400 not using them and paying maybe $20-40 in advertising but instead I made $115. It even took a week to cancel my sale and people were still allowed to buy them during that time. NEVER AGAIN!.Version: 5.22.0
✓ Minus one ivenNo working at all. Cant iven log in. Login and pasword work perfeck on pc but did not on app..Version: 2.4
✓ Rubbish!!!Can't even log in. Guess I'll stick to normal redemption method!! Don't bother downloading, you'll just end up frustrated!.Version: 2.4
✓ Doesn’t workThe app doesn’t work and glitches, there is nobody you can contact on the phone due to “Covid” even tho the pandemic was 2 years ago! The say there is no trace of my account and you have to wait days for an email reply.Version: 5.54.1
✓ No supportYou can’t even call support. You have to have a back and forth for days when you should be able to call. Customer service for merchants is trash.Version: 5.70.0
✓ Don’t buy on GrouponI have hard time to just pause my campaign? They told me they couldn’t pause it and never reply my email ? Don’t buy on Groupon they charge business for 50% commission. Just call business and ask for matching price!!.Version: 5.58.0
✓ RubbishDidn't even want to give 1 star, can't get passed the log in stage..Version: 2.0.1
✓ Update needs to be reversedMost of been recently updated but the camera quality is to blurry (iphone xr) the resolution wont adjust and wont scan barcodes. Definitely a setback , reset the app and redownloaded it, did not fix it..Version: 5.30.0
✓ MrDriven to write my first review ever. Why because this is complete cr@p. log in how?????.Version: 2.2
✓ Can't even log in!How are you supposed to use an app if it won't even let ya get off the starting point to log in?! Highly annoying for a long time. Didn't even want to give it 1 star..Version: 2.0
✓ CrashingKeeps crashing and not sending notifications like new bookings. Has going down in functionality this past month..Version: 5.62.0
✓ After updated the app,After the updated, the camera looks weird and hard to scan vouchers!.Version: 5.30.0
✓ Not workingSince the last update I keep getting not connected to internet error on all my devices this is ridiculous.Version: 5.38.0
✓ Very poor customer service system, don’t download, you will lose moneyDon’t use this website service. It’s a deceptive Internet service. When you want to collect money, you can contact them right away. When you need a refund or other services, you can’t contact them. No matter if you call, leave a message or send an email, they just don’t reply..Version: 5.53.1
✓ Login problemsCannot login to the app.Version: 1.4
✓ Hate it.Groupon makes it hard to delete a campaign. It should be just a click of a button but of course it’s not. I tried googling and still can’t figure out how to turn it off. Then, you have to get then “end date” of your campaign reviewed and approved… I’ve been waiting almost a week for someone to approve it. And to add salt to the wound, it’s just as hard trying to figure out how to contact someone from the company. It shouldn’t be this difficult! Do better..Version: 5.65.0
✓ Bad service if your a merchantThey say customers can't see the reviews when they do. They are liars. Don't use if your a merchant. You will make way less..Version: 4.3.1
✓ Good but missing key infoNeeds to show mobile optimised snapshot of info that is available in merchant centre, ie. number of vouchers sold, number redeemed, etc.Version: 2.2
✓ Ugh!I’ve been trying to make a campaign for almost a week and it keeps saying “Couldn’t establish a connection. Try again” !!!.Version: 5.54.1
✓ Removing your deal is so hardI haven’t even been able to remove the deal, they take for ever to do it. Is not worth it any more. Support doesn’t answer the message I sent. It’s taking a lot more money they said and they do crazy discounts whenever they want..Version: 5.55.0
✓ Nothing worksI've been trying to stop a campaign for months. I called and emailed with no response. I edited the campaign countless times and still nothing works. i'm sick and tired of this..Version: 5.60.0
✓ Rip offI will no longer use your services. On a deal that you charged my clients $95 to purchase, you only pay me $11?! There’s no reason whatsoever that I should only make $11 on a $95 purchase. Oh wait! I forgot that on top of the discount I already have given you give an extra 20% so then on top of that I only get paid $11 when all you’re doing is advertising my business and yet I spent hours on my work for my clients. You guys are a rip off and scam..Version: 5.38.0
✓ Horrible AppThis app is so bad. Where to even begin? I’ve been trying to setup a campaign from my iPad for hours now and can’t get any further than the Upload Photos section. One, it’s stupid that it’ll only take landscape oriented photos - I’m a barber and no one takes a portrait of a client in Landscape - so even after giving up on that, when I try to use the cheesy stock photos, it just crashes repeatedly! If I try to skip the photos section entirely and go to the next step, all I get is a blank screen! I’ve had NOTHING but problems with the cumbersome setup of this app from day one. Over it!.Version: 5.54.1
✓ No option for CanadaI am in a major Canadian city and cannot use this app to redeem my groupons:(.Version: 1.2
✓ DONT DO ITI started a campaign last year, sold about 10 Groupons—but had to cancel my campaign due to staffing shortage and having to move my location to another address. I asked Groupon to refund the customers immediately—within two weeks of launch—We never received ANY payment from Groupon. Groupon declined to refund the customers until months after campaign—so I had irate people demanding services that my company had never received payment for. I let the customers know Groupon was instructed to refund them—but didn’t see a single client. When I was ready to launch a new campaign I was denied due to customer dissatisfaction-despite seeing zero clients. They still haven’t refunded one of the customers but expired their Groupon. Essentially they took my customers money and blamed the business they were supposed to help and promote. Highly advise staying away from this company who takes and hold your customers money and blames you for their lackluster and questionable business practices. I will never use them again as a customer or business owner..Version: 5.59.0
🙂 Groupon Merchant Positive Reviews
Groupon Merchant works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Groupon Merchant.
⛔ Groupon Merchant Problems
