Airbnb Negative Reviews

Airbnb App Complaints & User Negative Comments 2023

Airbnb app received 175 complaints, negative comments and reviews by users. Have you ever had a bad experience using Airbnb? Can you share your negative thoughts about airbnb?

Airbnb for Negative User Reviews

✓ Do not trust.Used before and been ok. Booked a room on Thursday for Saturday. Dog became ill and started bleeding on our floor. Tried to phone host 7 times and left messages. No reply Phoned Airbnb on the Friday. They said we could cancel and get a full refund even though it didn’t fit with the hosts own policy. They said air bnb would cover it. At this point my daughter and I would have still gone on the trip. But, because Airbnb told us they’d refund in full, we all stayed at home. On Saturday they messaged us saying they wouldn’t refund. I’ve been on the phone ever since asking them to listen to the recorder call. Each call takes about 25 minutes. Different person in a different country each time, starting from the beginning. It’s expensive to call. I’ve now spent more on the calls than the room. I no longer trust this company and will never be using them again. I’ll also do my best to make sure everyone I know is aware how insignificant you are as a customer. It’s one thing having friendly people working in customer services, but if they give you inaccurate information that costs customer lots of money, it shouldn’t be tolerated Never again.Jim844444Version: 19.16

✓ Terrible app - full-on surveillanceThe AirBNB app is the best example I’ve ever met of surveillance capitalism. Their cookie policy is an incomprehensible mess of legal jargon that seems to amount to them disclaiming all responsibility for third parties tracking your activity across apps and websites, and they don’t actually let you turn off cookies, including the ones from the dodgy Russian sites. When you go into the cookie preferences and turn them off one by one (there’s no global “don’t track me” option) then save the setting, you’ll discover next time you open the app that - miraculously! - all the cookies have been turned back on, and you’re still being tracked across the Internet by a bunch of dodgy third party ratbags you’d never want to meet in real life. The app itself is functionally useful, but the surveillance aspects reflect the fact that AirBNB is a company of sociopaths. Avoid like Coronavirus..Agent_john_clarkeVersion: 20.11

✓ Arbitrary and Malicious Rates & ReviewsAirbnb doesn’t care to protect hosts unlike their big claim. I had an account on Airbnb years ago and a guest stayed with me. We had a great conversation and I thought she enjoyed the stay. However, she left such a horrible review and 1 star rating which shocked me completely and ruined my business. I asked Airbnb to involve to investigate that malicious review given on purpose for defamation but they didn’t care. Years later I opened another account and this time I was very careful with arbitrary and malicious reviews of the guests. I always made my best to give the best experience and deliver great communication. Recently, I discovered damage on my property after a guest and I contacted him. He said he wasn’t aware of the damages. Then I chose to trust him and didn’t ask Airbnb to involve. However, the guest showed such a passive aggression so that he gave me a bad rating on purpose straight after this communication. I called Airbnb and reported what happened. Again, they didn’t care regarding the malicious and arbitrary reviews & rates given by the guests. Now it is my turn to give 1 star to Airbnb. Perhaps, this is the only way to make them aware how bad ratings and reviews affect the businesses and they need to reconsider their policies to avoid malicious and arbitrary reviews & rates..OkanokyayVersion: 22.26

✓ Lack of respect with their hostsDear Airbandb, I had a reservation request where the pricing charges were wrong. The clients had requested pet stay, but it was not included. I phoned and the assistance told me that it was normal. I was told that the fee was divided into the night's rate. I showed that it wasn’t included. I was told that the assistant needed time to investigate and that he would call me back in 5 minutes. I haven't received a callback. The pre-request was cancelled, and the pet fee was added. I had to send another message to understand why it had happened. I had another call back and the assistant told me the same thing. That the pet fee would not be specified. But in fact, it always shows at the reservation. He could not explain and he said that an manager would call me back. The manager was speaking aggressively, as it was my fault to inquire why the charges were 40% lower than it should be on the first pre reservation. She said that the call was been recorded and that she would only apologise (actually her ton and Speach wasn’t apologetic at all) at the end I requested another email where I could sent my complaint to and for the recording of her phone call. The manager said that would send me both. ( which didn’t happened). It is said to see how you treat a client and host that is being with you for 7 years. Completely lack of respect. Regards,.EnjoyexerciseVersion: 22.50

✓ Cancellation by hostWas recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!.EhowleVersion: 18.35

✓ Never using AirBNB againThe area our booked accomodation was in went into COVID lockdown and our dishonest host did not cancel so they could save the cancellation fees that they would be charged by AirBNB. They instead waited for us to cancel last minute and hid behind AirBNB’s new COVID policy of no refunds due to COVID lockdowns. The property was not able to be accessed by anyone. We received a small cleaning fee refund which was a fraction of what we had spent on the booking. We would have been happy to negotiate a fair split of the funds but the dishonest host decided to keep all of our money even though without providing a service to us, this far exceeded any costs incurred due to the loss of the booking. Friends of ours had much more honest hosts that negotiated either a full/fair refund or a postponed credit towards another stay. I think the dishonest ones would be the minority but you should definitely think twice before using AirBNB as they won’t help you out when you need them. The guests have next to no rights and the hosts have all the power. I just wanted to warn everyone to be careful when dealing with AirBNB..Lada_nivaVersion: 21.27

✓ Airbnb Doesn't Actually Help/Supports GuestsVery dissapoonted with your help. I thought Airbnb was really there to support me of hosts are cheating - I trusted your system but now I understand you actually can't help much for the following reasons: 1. We complained about balcony that was on tbr pictures but as we found out the blinds were so broken that no one could raise them and hence can't acces balcony (and of course broken blinds mean less light too) - but Airbnb didn't help in this - balcony was not listed as ammenity - that was the answer - well, what a shame! - What about misleading customers with pictures? Do you really allow that? Shame on u. We complained about the noise to host and to airbnb - it was on tje FIRST day that we mentioned it - unbearable renovation noises that were statying from 8am and lasted throughout afternoon on ALL 4 days we stayed there - what was Airbnb "Help"? - giving us $28 coupon??? And we had proofs/videos taken every morning and sent those for u... Such a shame Poor help and interperetation of policies that discriminate guest - applause Airbnb - you made money on this listing, host made money - and only ones suffered- the guests - get a 28$ coupon to shut up? Really frustrating experience... Beware! FINALLY - the "Help" arrived almost a month after submitting the request - thank you for NOT swift and NOT helpful help Airbnb....NAMARCORDVersion: 22.16

✓ Failure and flossVery bad experience with my booking of air bnb. The first house we booked was fake and doesn’t exist. The anxiety and frustrations when we arrived to a foreign country was enormous especially when we arrived late afternoon and nowhere to go as it was difficult to look for another accommodation. I wasted too much money because the accommodation we acquired was already expensive as we only booked on same day we arrived. The amount of phone calls I made seeking help from air bnb was terrible, it took me 3 hours to sort out, but it was not sorted out. Air bnb was not helpful in seeking a replacement for our accommodation. Instead, I just asked my payment back and I offered myself to look for our new accommodation instead as it was late at night already. I regret a lot why I booked our accommodation through air bnb..RicardzzzVersion: 18.31

✓ Security issueMy account has been hacked. There were 5 bookings with over $3500 transactions on my credit card. I received a notification from Airbnb that the email and password of my account has been changed. There was a link in the notification to say “ it was not me”. I followed the steps to report this and retrieve my account. But basically Airbnb signed me as a new user and I couldn’t get my account back. When I called Airbnb, the customer service said this is not what they have been trained for and all they can report this to another department with no indication how long this will take. Now the scammer is using my identity but I can’t stop him. Very poor security. Do not save your credit card at least on this app..AniiyoVersion: 22.18.1

✓ Terrible customer serviceI used this app for a while and never had an issue. I have nothing but positive reviews and have never had a problem. It was only recently that I decided to stay at a place in which I had to evacuate twice due to a fire alarm that I had a problem with this app and the people who work for them. I decided to contact the host asking for a refund as I was only able to stay at her place for under an hour. She proceeded to tell me that it was a false alarm both times and that she wasn’t able to refund me for even half of the money I spent, which is Airbnb policy to refund for at least 50% of the trip if it is canceled on the first night. Obviously I was very upset with the situation and so I contacted Airbnb themselves, who took weeks to reply just to tell me that there was no proof that I had to evacuate the building, even after I sent pictures of the fire trucks outside. They decided to refuse to refund me and I am still furious about the situation. I don’t plan to use this app again given my situation and I advise people to keep in mind that the customer service is VERY unprofessional and do not care about their customers. I am not one to complain, but this app doesn’t seem to care when an inconvenience happens and it seems like they just enjoy stealing peoples money. It’s very unfortunate..Epicaustin1026Version: 21.13

✓ Worst customer service everLet me start by setting the scene.... I am 4 months pregnant and I have a 4 year old son. My fiancé’s bday was the other day and he had to travel to Miami for a work trip so we made a family weekend out of it. The hotel we were staying at was over booked so we decided to try to use Air B and B to find something cheaper that was still local. Downloaded the app, set up a profile and picked a place. Confirmed it and were excited out our new reservation. Not even 15 minutes later we get a message saying our reservation was canceled. Called the hotel and they said the never received the payment so we need to contact air B and B. I contacted them and the lady “couldn’t give me any info” so we waited for a “case manager” to call back. A couple hours later a women who spoke extremely broken English called and said they were sorry they have to cancel the reservation but we broke the terms and agreements.... which I don’t know how when we literally set up the profile properly and verified everything! And booked a place AND THEY TOOK THE NEARLY $200 OUT OF OUR ACCOUNT!!!!!!! They would NOT give us a further explanation at all and the lady would not work with us at all and HUNG UP ON ME! Needless to say they put us in an extremely tight bind and we will never use this app ever again. Beware! Seems pretty scamish..Leaux3Version: 19.46

✓ Please don’t use AirBnbFor the love of God, stay away from this company. They only care about the “hosts” well-being rather than the guests. Would rather see the guests be screwed over than complicate anything for the host. Do yourself a favour and stick with the hotels. Screw this company..ErichobsonVersion: 21.17

✓ Threatened by host due to refund requestSo we booked in advance for a place in Thailand. We were due to stay at Sunset Plaza in Karon with the host being Michael. The place was nothing like what we booked, it was filthy, covered in ants and had personal documents from the previous occupants!! The “security guard” was creepy and made us very uncomfortable and there was no privacy in the apartment to change. We were forced to stay somewhere nicer. After raising the issues with the host Michael we were abused and then he THREATENED us if we wrote a bad review or requested a refund. I reported this to Airbnb and as expected they didn’t do anything about it, they said because we didn’t tell the host about our issues (which we did, he declined to do anything) then we didn’t get our refund. Will never go with Airbnb again, you’re not protected at all..Danrhys89Version: 18.45

✓ This app is no longer worth itYou have people renting 1 room in a shared apartment for like $80 a night. The prices on here are ridiculous not to mention their fees are outrageous. Save your self the head ache and money right now and just book a hotel. Their a lot cheaper and you won’t have to share the space with some random who’s trying to overcharge for a room to pay off their mortgage. This app is no longer for consumers. DO NOT BOOK WITH AIR BNB..Dr-phunckVersion: 21.26

✓ App is good, service terrible.The app does what it’s supposed to and is a good option. However, as a regular user I was disappointed to say the least when a negative review of a stat with a super host was removed by AirBnb, without any explanation. I was then denied the opportunity to re-submit a review of this place. This makes me question the integrity of Airbnb, because it was the first review of a new listing by this super host, and would likely put other off, which would result in reduced income for the platform. Highly questionable ethics if you ask me, and begs the question if other negative reviews are removed leaving users with a falsely positive impression of places, that are supposed to be a real reflection of the experience people have. There are other services out there now and I think people should explore them, based on my experience..Barlow9688Version: 22.26

✓ This new update does nothing for Canadian users.The new update seems to make it easier for everyone else except people in Canada to book something. It automatically brings you to American airbnbs even though I live in Canada and have no intention of booking something in America and the worst part is there’s no way to sort out airbnbs unless you use there stupid map mode..DavidxLee23Version: 22.26

✓ Hosts treated unfairlyThis app USED to be amazing. However this past month I lost a lot of money due to the way my issues were handled by the airbnb team. DO NOT SIGN UP AS A HOST ON THIS APP The team seem to now completely disregard hosts’s interests. Examples: Case 1: a guest did not show up at my property, although this was mentioned to the team, my dates stayed blocked. I had a strict cancellation policy so I was happy that, at least, I would not be loosing everything. YET, 2 weeks later, I am told that the guest would be refunded because the address is incorrect. After 3 years of providing the same address on the website, I was completely let down by the airbnb team when the guest said they could not find the address (when actually they just decided to change and get a hotel) and I was told that I was in the wrong. Case 2: a guest books three months in advance but one of the booked days has been advertised as free when it was not. I tell the guest IMMEDIATELY. Cancellation works. HOWEVER, the team then blocks the whole time that was initially booked by that guest and charges me a penalty. No, airbnb policies are not here to help hosts anymore. Yes, airbnb is loosing the heart, the reason why we all signed up for it. Dehumanized, airbnb is now a robot which tries to provide guests with “hotel quality” stays and punishes hosts who are not 100% satisfying guests. Dear potential hosts, run. There are much better alternatives..Jmrbnbw6Version: 22.29

✓ Enforced UpdateI like the app & use AirB&B often. But now the app won’t work on my iPhone. It states I need to download version 14.x. My iPhone is using iOS 12.x & when I try to download an Apple update, it says my phone is up to date! Did it not occur to AirB&B developers to ensure their app is backwards compatible. When I tried to look for help via the app or web site, there’s no option to get support..E5490gfVersion: 22.23

✓ Host died?Our host was unreachable at the second rental we stayed in(maybe he was dead?). He would not respond to me or the Airbnb support. So Airbnb told us we could no longer stay there and kicked us out on our last night. Not a good experience..HomelessInHawaiiVersion: 18.50.1

✓ New updateI am a big fan of Airbnb and have been using it regularly for years. I used to work in tourism before so most of my friends ask me for travel advice sometimes they even a little lazy to go threw all Airbnb and search for the sled . Often I would do it for them I would make wishlists with best suited once. It was great that if they didn’t had a exact date I didn’t had to put a date in but cause just search via price range. This is since the new update not possible anymore what is sad. Myself and friends had a few times that we fall in love with a special Airbnb and would actually safe them and try to travel another time to this saved Airbnb. Now you have to search with a date so lots of objects aren’t shown as well. What makes sense cause they unavailable but it also gives them less possibility of being seen..Marie199614Version: 21.20

✓ The app is great. Not so much the serviceBEWARE according to their terms and conditions the host is able to cancel even 24h before your arrival. All Airbnb offers in this circumstances is a sorry email and a tiny voucher only if you decide not to refund the money. But within this timeframe you’re out of pocket. Forget the support, you’re on your own. Airbnb has no control over hosts and don’t care about any liability..RalffffffVersion: 18.37

✓ The accommodations are great but the customer support itself is AWFULThe places you get to view in itself can be great (please be mindful with some) but don’t even get me started with the app. it is absolutely horrific. I have no idea who trained the customer support but it was such a vile, patronising experience to have dealt with. Had cancelled a stay due to uncleanliness and a infestation of bugs/spiders but was given a £60/£300 refund and I hadn’t even been at the property longer than an hour. £80 was stated non-refundable as it was a CLEANING FEE!!! Absolute cheek. I took many pictures just so my young self wasn’t doubted, forwarded proof to the live chat whilst on the phone with an employee only to be told they spoke with said host and HE refused a full refund. In absolute disbelief i suggested to no longer use the service itself and they managed to refund an extra £32. such a vile experience. never using again. Hopefully you won’t have a late cancellation due to any of this but if you do, please make sure you don’t cancel via the app, call and talk to someone even if you have to wait til the morning as they’ll refuse a refund if you do this step yourself. But they don’t tell you that..Ignorethisbsitsafakescsm123Version: 22.39

✓ Cancellation by hostI can’t believe that after people telling me to be aware of using Airbnb due to so many problems with host and bookings . I finally decided to give it a go , and guess what ? Yes The host of our beautiful condo decides to cancel our booking because he had another long term client wanting to rent it out , which then left me back to having to find another condo within 15 days of arriving and now prices for those condos are now much higher than when we first looked at booking them . So my friends were right in warning me about using airbnb because it is far too easy to break contracts and leave me as a customer without a place to stay or pay a lot more for a similar condo . I don’t think I will be booking my next holiday with Airbnb as I should have stayed with Agoda who are amazing and never let me down ..Faithful fan benVersion: 18.37

✓ It was fine, till is wasn’tAfter using Airbnb for years with no problems, when a serious issue finally did occur with one of our bookings, they (Airbnb) were not only unhelpful but rude and disingenuous when contacting them about this issue. They took NO responsibility for this major problems we were having and wasted both my time and money..... Would not recommend using their site/platform..J ray bayVersion: 22.50

✓ Bad experienceAirbnb was ok up until my last rental the villa had many problems the fridge is not cold the dining table wobble and only for four people table and there is seven of us so we have to have our dinner in the garden the lights don’t work in the garden so we try finish our dinner before dark there was cockroaches everywhere including in the bathroom I booked for seven people but there is only one double bed two single beds and two sofa bed that are very uncomfortable to sleep on and only two bedrooms and the host hide charge for using the AC is €15 per night but the charges was hidden in the house rules so I didn’t know until a few days later which it was too late to cancel all I will loss all my money So I wrote a review the host and Airbnb took my review off then I read all the other reviews only good reviews bad ones get taken off so my advice is read carefully before you book anything so I paid over price for a two bedrooms villa no private pool.Crazyalice62Version: 22.26

✓ No suitable for children/baby versus no children/baby1. There’s difference between the host does not want to have kids as guest, and the accommodation is not suitable for kids due to the lack of certain facilities or safety concerns. Currently the house rules don’t differ between the two. This is sometimes necessary e.g. the guest can bring their cots, but obviously they don’t want to send the request to book in if children are not welcomed(sometimes this is not mentioned in the description). And I heard sometimes the hosts are reluctant to decline because it’ll affect their ratings, causing inconvenience for both sides. 2. The filter doesn’t provide an option filtering out places that don’t take children. We have to click into each property description and house rules to check ourselves. It’s not very obvious..Paranoia AgentVersion: 22.26

✓ Updated Host calendar view. Give us back the old one!It’s very difficult to see when guests are checking out when you are managing 20 listings when each listing only shows a thumbnail sized month view. Please give us an option too use the old view.Simplex123Version: 22.40

✓ Highly disappointed - False AdvertisingJust went and booked and paid for a trip to have it cancelled straight away from the host because we did not pay enough. When it was clearly advertised for the amount we paid through Apple Pay. Now I need to wait 5-7 days to be paid back before booking another place. This is very inconvenient as I need that only to book another accomodation as soon as possible. This is not the first time where a host has advertised falsely and taken my money..MerekaraVersion: 20.15

✓ Bad UXI think Airbnb being such a huge enterprise should invest a little bit more in UX, as the experience using the app is the most unfriendly I have ever seen. For prioritizing the “Plus” places they relegate what the user is actually looking for. If I search for a specific location it is because I don’t want to see other locations than that one, and the listings are all mixed up and it becomes impossible to compare. In addition, if I see an ad on Facebook about a place that I’d be interested in, it takes me to the home page, not that one in particular. I also select the number of guests and it still shows me wrong options. I think the desktop website is excellent, it gives you everything you need but the experience using the app is horrendous, you still have so much work to do..Fede_TbVersion: 18.43

✓ Airbnb has horrible support for customersAfter being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔.Poppy131313Version: 21.14

✓ Crashes, credit unavailableThis app crashes all the time. Cancels the payments that I already made and on top of that doesn’t let me use my travel credit. I wish I didn’t have to use it but I do like airbnbs as a form of accommodation, I just hate how bad the app is. Also their customer service is sassy and keeps sending me the same useless links even when I tell them they are not helping me. Competition, please show up and make a better version of airbnb.64819/Version: 19.35

✓ Extremely poor first time experience with Airbnb and hostMy family and I were excited to travel west (Vancouver) for the Christmas Holiday in 2022. Unfortunately, like many others, our flight was cancelled last minute with no alternative flights being scheduled due to an ongoing winter storm that affect the country. We waited half a day in hopes that there would be an alternative flight scheduled for us but nothing was available. We reluctantly reached out to our host to cancel our stay. He had refused to offer any sort of assistance. This was extremely disappointing as we were looking to finally explore the western part of the country, but this has left us with a sour experience. Other locations I had reached out to had been very accommodating given the circumstances and the time of the year, helping me quickly with cancellations and waiving any fees associated. I would have been okay with paying half the cost of stay, but to charge the full amount (approx. $900 CAD) given what we went through really made this unpleasant. Many friends had recommended to me to use Airbnb in the past, but this has been an unpleasant first experience..Disown soundsVersion: 22.50

✓ No help & Dont CareWhile I have filed multiple reports Air Bnb still allows a rental unit in our cottage association that is against the rules of our leased land. Our landlord is upset and the owner who rents lives far away and has never even been here. Air bnb will not take down the listing even though hosts are supposed to comply with local by laws.VanityStationVersion: 22.26

✓ Cancelled Holiday Credit to use for bookings, always read the small print!!Have used Air BnB a lot in the past and always had a good experiences until now Took a credit for my cancelled holiday instead of pursuing a cash refund that I didn’t want to wait for. Due to waiting forever for flight refunds and being low on funds I rebooked with air bnb for a UK holiday I opted for deposit and balance payment assuming I could use my whole credit for cash I paid back in February. Found out the hard way that you can only utilise the whole credit when you pay for another trip in full, not deposit and bal payment. You can’t use any remaining credit for balance payment. This then forces you to then book another trip to use up your remaining credit otherwise you lose it. Spoke to them on the phone on three occasions and they gave no reason except that’s how the system is set up. Not only do they keep my money for the first cancelled trip I am forced to take two more with cash paid on top to recoup my money. Not at all happy about it and customer service did nothing to help, will avoid using them in future and will advise family and friends to do the same!.Rob 2021Version: 20.29

✓ Ruined my holidayAirbnb Experiences' faulty booking system took payment from me 7 times despite receiving error messages that no payment had gone through, then their customer service team lied to me repeatedly when I pushed to have my money refunded, saying that they had "automatically" put a refund through, and refused to issue me receipts for the refund. After being assigned a "Case Manager" in a different time zone who could only talk with me at inappropriate times, and who lied to me repeatedly about the situation, I ended up calling the Airbnb number repeatedly myself to push for a refund. Now it turns out the refund has only been processed this morning (4 days later). I'm now being told that it will take up to 15 days to receive my $640 back. Disgustingly unprofessional and inept..BethrealisticVersion: 18.33

✓ Awful Customer ServiceIf I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is..ÅBÇDÊFGHÏJKLMNØPQRSTÚVVersion: 20.33.1

✓ Deceiving pricesThe most annoying thing about the app is how you don’t know the final price per night until you go through the booking flow. The listing shows one price while in reality it is 30-50% higher with all the countless additional fees. I don’t need to know how you calculate the price, just show me how much it will cost me..Hfjjfn67474hhVersion: 19.40

✓ Scam of unhealthy flat rented bin IstanbulWe suffered from serious health disorders from flies and other nasty insects we rented from air bnb. As soon as we found out where it come from we contacted Airbnb. We have been to the hospital, paid for drycleaning and thrown away all food items bought from there as doctors said we might have brought these nasty insects with and we need to stop the spreading by defumating luggages... we are very disappointed by the level of support from air bnb as they only accepted to refund the reservation. Medical costs, dry cleaning costs, psychological consequences were not taken into consideration. This is a big disappointment and we will never use air bnb again. They clearly trust anyone and use contaminated flat for their own sake without checking them out. Do not trust them , it doesn’t worth your health!.Alireza SadighVersion: 19.31

✓ Do not use this app, the places are not as described!!!Arrived at the place booked with Airbnb, to find out that the pictures from the place were taken 6 years ago. The place was a complete disaster, very very dirty with cracks in the walls, with the pool full of green stuff. Absolute disgrace. Had to leave from there straight away (the place had 4.9 stars in their reviews). When I filled for a refund with Airbnb, they said that they can only refund me 10% of the first day and the rest of 7 days no refund. Being in Asia it was had to have contact on the phone with Airbnb support so I had to use the chat. After each message, I would get something like …. You have to wait 14/15 hours for a reply. Do not book your stay with this company, they will steal your hard worked money..Notgood1/2Version: 22.36

✓ Horrible ExperienceBeen trying to resolve an issue of adding a new payment method since ages and they are least bothered about it! No way to even revise a payment method if once attempted and has not gone through. Other providers are much better in this sense as compared to yours. Didn’t use your service much but after this experience don’t want to even try again!.NischaynshahVersion: 19.40

✓ Terrible companyI just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same..Elisabeth162628Version: 21.13

✓ Great when all’s well, bad when there’s problemsBeware! I have been a customer for a few years now and had thought the world of this app. Recently however I’ve had a succession of things gone wrong that I want you to beware. Firstly, a number of places suddenly introduced extra T&C’s and fees off the platform without any repercussions from AirBnB. The last booking failed to mention they share a courtyard with a nightclub, vibrating furniture and noise at 2am. And here was me naively thinking if I move me, a baby and a 10-year old due to the kids needing sleep, I’ll get a refund of the unused nights. Oh how wrong was I!! Despite the advised Aircover guarantee, there is no actual guarantee. I’ve just been sent round the hoops contacting support 5 different ways to no avail..ChirrchirrVersion: 22.50

✓ Great platform but still hampered by an annoying app bugI have nothing but praise for Airbnb. It has got me far more bookings for my holiday home than I would have managed organically. It’s a great platform without doubt. Anyway my irritation is with the iOS app that’s been here ever since I’ve been using Airbnb. If you flick through your inbox messages then need to to quickly flick to the calendar to check bookings, it ALWAYS freezes out and white screens. You then have to quit out the app then reopen and it’s fine again.. until you want to open the calendar again after looking at your inbox messages. It happens on all iOS devices I have ie iPhones and iPads. I keep hoping Airbnb will fix it with the numerous bug fix updates, but sadly no, this old problem is still here. Not the end of the world but annoying none the less. Please fix this..Fortran912Version: 18.37

✓ Bad customer service + scamming peopleI canceled my reservation after 30 minutes from booking it they didn’t refund me my money. I called them many times no one helped me The worst app and customer service they are scamming people.Abdul.rinawiVersion: 21.26

✓ Very Dishonest and poor customer serviceI had a situation where I stayed in a apartment in Nigeria and the AC wasn’t working. The host couldn’t fix it quickly and it was said to take up to 2 hours to get someone to come check it. Due to the intense heat in the room I had to leave as Africa is very hot for someone who is from the uk and I could have gotten heat stroke The customer service at air bnb is robotic and very very poor. I explained to The agent Josh I spoke to that clearly I had waited for over half an hour in a hot room and that the host couldn’t fix it easily and said it could take up to 2 hours to get someone to come down and I couldn’t risk my health staying in the room due to heat stroke risk ! Instead of honoring the guarantee of get what you pay for which stated as an example that if a refrigerator stops working and can’t easily be fixed you are due a equivalent stay or refund The agent Josh refused to honor this despite me showing clear proof from call records and WhatsApp records that my story was correct and true. It’s a very dishonest and fraudulent way to handle a long time customer … I deleted the app and found an alternative that is crooked like air Bnb .. They lost a customer of 8 years ….Ght56789!?€*%#}Version: 22.42

✓ Supports TheftGreat and we’ll put idea and business. Gave it a 1 star due to the fact that it supports the theft of homes in occupied Palestine (specifically Jaffa) by allowing the homes to be rented despite being stolen..Maher Weld-AliVersion: 21.20

✓ Still awaiting my refundI accidentally made a booking and immediately canceled I was charged for 1night plus service charges due to the booking being canceled in less then 24hrs ok arrival date. I tried to request a full refund as it was a mistake a slip of the finger and was canceled immediately but no luck I lost £121 for literally nothing. I awaited the rest of my refund of £253 to which I never received. And have now been charged the full stay of £374 even though it was canceled, even though I requested a refund and was told they were looking into it, even though I didn’t stay at the place so I have been charge a total of £374 for making a tiny mistake of booking in the middle of trying to contact a host to make inquiries. The contact centre is useless I would like to receive my refund as is Airbnb policy and my right !.A. RahmaanVersion: 21.24

✓ Too much security is ridiculousTo be forced to download the app, not being able to use the website because you need to take selfies, to have to receive text messages every time you log it and to have to take photos of passports (air bnb is not customs) is just ridiculous and probably the last time I use the forced app and the website all together. Security is important, but this is exaggerated. Gong through customs in a foreign country is easier..ValerieGiguereVersion: 17.37

✓ Racist and unethical businessCanceled my booking for the upcoming trip to see my family in Russia and refused to refund. I have been a resident of Australia for 6 years, and can’t receive my money back. If you have provided a Russian ID, regardless of with which bank you paid (I paid with an Australian bank) = you can’t be refunded. Copy-paste answers from support team. In the end, the Airbnb support assistant turned completely rude, when she could not provide me with any valid reasons. Outright racism. This company is a total trash, no respect for customers or any human decency. I am strongly advice anyone who cares about how they spend their money and what real values stand behind they business boycott Airbnb. Neither me nor my family will ever use them again..Ekaterina EzhovaVersion: 22.18.3

✓ Use to be great- now it’s a cash grabThis app used to be for people wanting to find alternatives to staying in expensive hotels while helping people make additional income. The prices now are ridiculous!! Staying in a bedroom in an non private apartment for $180 is not a good deal. Especially when these places are in just regular apartments with average decor etc..Alliebee11Version: 19.17

✓ Worst app that you can ever use for Family VacationWe went on a family vacation, rented this place because it looked nice in the photos, but when we got there we found that this place, which charges around $200 for cleaning, doesn't clean at all. dust is everywhere, on the paintings on the table, the floors are very dirty, the kitchen and everything in the kitchen is very sticky due to a layer of grease, a broken curtain on the window near the kitchen, the hair of the previous tenants in the beds, but this is not the worst thing, we found mold In bathroom. I can list problems forever. in general, the vacation was ruined due to the fact that we could not stay there, when we asked for a refund for the second and last day of stay, they refused to refund saying that we would fix everything, but who needs it so that strangers during your family trip people will clean up for hours and interfere with your family vacation. in general, $ 1200 was spent, of which I received back $ 34 lol this is not only Host's fault, but also airbnb. because they said that they will solve this issue, but also they are very unprofessional in their work. if you decide to relax and not have headaches don't go here. i lost 1200$ + we rented a hotel due to poor service so as not to stay on the street for 700$ and two days of stay cost us 2000$ because neither airbnb nor the host know what service is, they just think how to rip off your money.BORISinUSVersion: 23.04

✓ Your safety is not guaranteedMy friend and I had a terrible experience with a host and Airbnb did nothing to support us. They removed our review on his profile and took the side of the host even though I watched him kicked my friend’s dog in an anger outburst when we were 2 minutes late to checkout. These hosts are not vetted. I will never stay at another Airbnb..Gabster909Version: 22.25

✓ Terrible site/ company - no starsSpent multiple days calling or on hold with air bnb after they canceled a trip we booked for Key West. Their website allowed us to rent a unit that was not available. We were charged for the unit, then simply sent a text from another vacation site that our reservation was canceled. No reason why! No one would tell us why, but it was glitch in air bnb software which no one would own up too. Every case manager I was assigned too told me they would comp us a stay and send us new listings which never happened. When a listing was sent it was not comparable to our initial booking. Each day that passed the cost of the available air bnb units would increase in price, but no one would call me back to confirm another reservation. Each case worker said they would call me back with in an hour. No call backs! I am livid with air bnb, there are multiple sites that are a lot cheaper with the same units like VRBO, use them! Don’t book with this website!! They are unreliable, they won’t care if you have a place to stay. Update..... just received a message from Airbnb. Not a phone call of course. They are denying telling me they would assist with the cost of another rental and their hands are tied so we should Book another rental. Never again! Hotels would do this to a customer.JulieandbobkVersion: 19.19

✓ If your are under 25 don’t open an accountI am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition..123455645274Version: 21.18

✓ Product features misaligned with T&Cs and terrible customer serviceThey won’t allow hosts to add pet fees at checkout, however their T&Cs clearly mention ANY fee has to be included in the checkout. Then when you try to cancel a reservation you made as a guest (with the pet filter on), because your host is forcing you to pay extra fees for the pet, they say they can’t help you? So essentially because of a lack of feature in their product, I have to be out of pocket? On top of this, the customer service is the worst I’ve experienced. Whilst the clearly staffed their call centre (response times are extremely fast), they haven’t empowered their customer service agents (nor informed about their T&Cs which I seemed to be more acquainted with than them). Nobody I’ve spoken to has been able to think on their own feet and just repeated the cancellation policy (which is irrelevant in this case) like robots. It’s impossible to speak to a manager and every day they will tell you a supervisor will give you a call, but nobody calls you back. When you ask them to give you an idea of their resolution time, they say either don’t respond or say they don’t know. Who cares about SLAs right? What a joke. I will make sure to avoid booking with Airbnb in the future. So disappointing.Serryxxx89Version: 21.44

✓ Good app getting worseI’ve used this app for over a year and it’s always worked fine. Recently however, bugs have crept in. I get an error when saving my bookings to the Apple Wallet. And following the most recent update, my bookings are no longer visible although I can see all the correspondence with the owner in my inbox. A logout and login to the app, had me input a 4 digit pin that was sent to me via SMS. I then received an email from Airbnb to say they’d noticed i was using the app for the first time on a new device and to contact them if it wasn’t me. This is the same device I’ve been using for nearly 3 years. I’ve contacted them about bugs but sadly they never reply. I love Airbnb but this sours the experience a lot..JohnBoyManxVersion: 18.37

✓ Don’t expect any help if anything goes wrong.They do not care about hosts. I have been a host on Airbnb for about a year now and it’s been increasingly stressful by the day. Anytime anything happens on the customer side, no matter how small (like dust on top of the kitchen cabinets, I’ve literally had someone complain about that and get a refund) they penalize you $50 and cancel your payout. On the other hand I just had a guest completely lose his mind, threaten me, and try to leave with my appliances. I ended up having to call the cops and he was arrested (he actually had 3 WARRANTS and a heroin needle on him) when I called customer service to cancel his reservation the line recognized my number, saw I was a host, and hung up on me no matter what choice I made on the automated system. I still haven’t been able to talk to a live person and I’ve called all the numbers. Now I can’t give this psycho his refund and he’s been harassing over the app saying he’s going to leave a bad review sue me and complain to get a full refund, which he’ll probably get. I’m looking into other apps like Vrbo or hometogo but before I do I had to leave this review, I’ve never seen terrible service like this in my entire life, it’s literally non existent. The pay can be good but you’re on your own if anything happens..User265337Version: 20.36.1

✓ AirBnB is a bully and needs to be regulated.I have had so many anxiety filled experiences with AirBnB. There are loopholes for hosts to avoid bad reviews. Listings booked months in advanced can be cancelled last minute leaving you stranded. I have been charged for damage to a listing but still haven’t been told what the damage was and why the amount was justified or given an option to say we didn’t do it (we definitely didn’t).Bored7171Version: 19.35

✓ Revenge! Warnings!I traveled and received all positive feed back from my hosts, in 2020, but after that, I did not made reservations however i had access to the app, until few days ago that suddenly the app has a pop up and asks for my email or phone number to verify its me! Unfortunately Since 2021, i got a new phone #, and no access to that email! So I have talked to 3 airbnb customer service and they can not think outside the box! They want me request to deactivate my account and start a new! But i don't want to loose my history/info/ places i stayed! Therefor I am warning those responsible (airbnb) for not able to help me to provide them any information to verify my identity so I can get access to my account! Had i had a reservation they would have been able to help me but because i didnt have a reservation at the present time they could not help me! I hope they will respond to this feed back to prevent further embarrassment or conflict by providing guidance how to verify my identity manually other than the stupid pop up that they installed 3 years after i established my account! They should have give me an email or warning that in may 2022 if your account is not updated with email or phone number, you will not be able to access your account!.Hipcamp experienceVersion: 22.21

✓ Verification process is terribleThey canceled my reservation because I apparently didn’t send in an image of myself. I sent in my drivers license AND a photo of myself in good lighting which met the requirements. This is suppose to be a simple thing to do but is made into something difficult because it still says I’m in the verification process and that I need to upload an image of myself but won’t let me upload an image of myself..RanchRandyyVersion: 22.17

✓ An absolute scam!I am writing this review because i am very unhappy with my recent experience. First of all, my mom booked an experience named “Amazing Sailing and Motor Yacht Adventure”… Trust me the only thing correct in their description was “adventure”. It was a sailing boat (not a yacht), a total scam. I don’t know how airbnb can let someone like these people pass a validation test for their experiences, but they definitely missed one. I am afraid to even book another experience because it’s a total waste of money as it’s not what it states in the description. In fact, something that was a real treat, their pillows were dog beds! Not to mention my mom had a huge problem calling airbnb for help… We had this booked for months however, she lost her phone and could not get the details. Airbnb had blocked me from my account for months and refused to let me back. They wouldn’t even let me into my account to see the details even though my mom clearly could not get ahold of something she paid for(an emergency). We spent 2 hours of our time (on a cruise ship) arguing with airbnb “help” and they barely even offered a solution. All in all Airbnb has hosts on there that scam people and they don’t even do anything about it. And they wouldn’t even help when there loyal customers needed. We will never book anything on this horrible app again. Save your money and spend it on something legit. From a very angry costumer, Lizzy.Lizzy KurzVersion: 22.16

✓ Changing and not for the betterUpdate: I don’t have time to write about the issues that I encountered on my trip in June 2019. Suffice it to say they were app and Customer Service based. Not worth the hassle. I booked the rest of my trip at a Hilton. At least I know what to expect. —— Admittedly, I haven’t used this app often. The city searches can be SO off as to be useless. Recently however, the terms are changing and NOT in favor of the customer. As someone already noted, having to submit one’s drivers license to book via the app. I did not feel comfortable with that. I had to pay for an entire stay in full (months down the road) on the day I booked. There was no way to quickly change a typo on the date. I had to book it and THEN change the date. Once that was done, I was [supposedly] credited back for one day. I am still waiting for the credit on my card. Makes no sense that one can be charged in seconds yet a credit takes how long? As I said, still waiting. The icing on the cake was an email that I received today informing me that emails regarding work trips would now go to my work email. An email for a place I have never even worked!!!!!! I am livid. That’s the last straw concerning privacy issues; especially incorrect information 🔥. After my trip is completed in June, good bye Airbnb. 😡.Terrysan11Version: 21.47

✓ Address system faultyBeyond infuriating that a company of this size can’t dig a bit deeper and use a more reliable address that actually allows you to put your correct address in. If you do manage to get it to accept a somewhat correct address they just change it to an incorrect address. I know where I live thank you very much,for you to say there’s not enough information when trying to save my listing adresss (it tells me to add a street name etc which is already there......) when every possible bit of information is there is quite frustrating, I’ve not experienced this issue on any other website or platform. The app is designed to help people find locations to stay but doesn’t let you provide accurate information in order to successfully advertise your property and allow guest to find you. Unbelievable that Googling the issue just brings up forums full of people having the same issue with no resolution other than to accept the address they want you to have(an incorrect one).FyudrsVersion: 21.14

✓ Airbnb took $1500 for harassment and being held hostagesI cannot believe something like this could happen. I booked a family vacation months prior to the date. As my flight was delayed, my family tried to check in into the apartment. The host designated a person to help with check in, but it was impossible to get a hold of them for a while. When my family could finally enter the apartment, it was clearly dirty and looked nothing like the listing. I reached out to the host to ask them to help with that issue. I was forwarded to the designated person mentioned above. Several hours later she finally came over. First she denied that the apartment was filthy, then she agreed it wasn’t clean, however, refused to clean it that same day (according to her, she didn’t have supplies). When my family decided they won’t be able to stay given the conditions of the apartment, the person designated by the host, started yelling at them, harassing, and blocked the gate to prevent them from leaving. That person scared my elderly mother and my 2 yo niece. They were finally able to leave the premises; I cancelled the reservation, and…Airbnb charged me $1500 for this “experience”! They refunded me just a small portion (around $800). I thought Airbnb protects their customers and their safety, but it seems like everything they care about is profit! 😩.Yalu007Version: 22.34

✓ Do Not Do Business With This CompanyMy family and I are stranded in an unfamiliar state thanks to Airbnb and their unwillingness to correct their mistakes. Thank you for allowing us to book a condo under construction. Thank for allowing us to find this out after thousands of dollars of airfare, time off and hours driving to the booking. Thank you for failing to send any emails or messages informing us of this issue. Thank you for acknowledging the mistake and shooting down any attempt to accommodate my family by booking us a similar listing even though similar listings were available on your app and website. We were forced to deal with horrible customer service representatives. If anyone at the company is reading this please invest in some workshops/training idk maybe a Christmas bonus or something because dealing with your representatives took this experience to another level of frustration. I would not be sitting here writing this essay if it wasn’t for the young lady I had the pleasure of speaking to last night. Thank you for this experience Airbnb! Who would have thought opening Christmas gifts in rental cars would be so fun! And thanks for the great advice of finding a hotel to accommodate 6 adults on Christmas Eve for 8 days in Orlando. The amount of options were plentiful!!! Thank you! Merry Christmas from our Ford Explorers..Es-pyVersion: 18.50.1

✓ Hosting Nightmare with AirbnbWHAT A AIRBNB NIGHTMARE!!! 🤯🤯🤯 2 years ago my luxury chalet was destroyed by renter from Airbnb. They Lit FIREWORKS INSIDE THE HOUSE ... PUKED 🤮left in every toilet, bide, bed ... burnt all the couches ... set the floors on fire with the fireworks ... put all the muskoka chairs into a bon fire! Over 50 pizza boxes left all over the place ... Doors left open. What did AIRBNB Do .... Absolutely Nothing!! We didn't even receive the damage deposit from Airbnb, i think they kept it 😧 Airbnb's so called insurance plan did nothing for us. Since then I spent $150,000 on reno's not one penny came from Airbnb so called $1,000,000 insurance plan. 😳 Since then I have been extremely cautious about guests and have allowed only family's not groups of friends. I have even obtained the status of Airbnb 'Super Host' 🏆 After doing all this work Airbnb today REMOVED my listing and cancelled all the guests up and coming bookings 🤯🤯🤯 and all I received was an email. No manager reached out, no warning. Just blind 100% sided! 😵 We are talking about $200,000 in yearly revenue. Unbelievable how hypocritical Airbnb has become. They say they don't like cancelation but they canceled on 10 guests last minute and they leave me to clean up the mess and answer all of the complaints and shock that they guests have. These guests have booked months in advance and airbnb cancelled with just weeks notice. No explanations nothing. This is a computer run AI system with no human touch at all. Not sure if I like this new world. They've are taking approx $2000 / weekly booking and not even a call to explain or try and rectify the issue. Thats what you call: AN AIRBNB NIGHTMARE!!! 😵‍💫😵‍💫😵‍💫🤮🤮🤮👎👎👎.Airbnb NITEMARE!Version: 22.28

✓ Horrible Customer Service!!If you can find a hotel or anything cheaper at a good price with even mild customer service, do it. Air BnB does NOT care about their customers at all!!! Dealing with Air BnB customer service has been the worst experience I have had with any business/support team. They can check the records and see that their staff AGREED with me and believed I deserved a refund for what was essentially unsafe conditions and poor communication from a host. However, after repeated attempts to receive said refund, they then claimed I had informed them too long after the reservation. They said this a week after my reservation but I had called DURING the first hour of check in for my reservation while I was AT the residence. I wish I had recorded their calls as they do yours, when dealing with customer support, and I would easily have enough evidence to show how they are misleading, careless about customer safety, and how they tell you one thing then flip to a completely different decision without the decency to call you to elaborate. They simply sent a short, rude message on the app. It is sad that they can agree with you (they can go ahead and listen to their recorded phone calls to prove it) and then message you something completely else and ignore the fact that they ever agreed with you. Ridiculous..FoodVeggieVersion: 19.28

✓ Good App, but could improve with some bug fixesVery nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet..Guesswho!!Version: 17.50

✓ Unhelpful AirbnbI live in washington DC, on February 1rs I make the reservation for miama beach through the Airbnb application. I received my confirmation from the hotel that was available, they took the money from my card and everything was ready. My group was 8 people, we rented a van , we requested day in our job, we plan dates and place to visit mejor of our hotel. etc. ..., we were happy and excited about our trip to Miami Beach, Our reservation was from February 12 to 15. On February 10, I received an email from the hotel that they are over book and they just tried to cancel my reservation and return the money. JUST 2 DAYS BEFORE OUR TRIP. I contacted Airbnb to solve the problem. what they did were cancel my reservation and give me back my money. Looking for another list far our original place of reservation. Otherwise if we keep the same place we have to pay more due to dates. How that can be a great solution? In short, what they offered was to keep looking for places which were no longer available in the place of maiami beach. Anyway, I don't understand why arbnb allows hotels to cancel at the last minute and they can't do anything to help me. What kind of company are they? We lost time, money and our excited trip. I’m still waiting for an real solution. they didn’t give a real solution. Just return the money. I’m really frustrated about Arbnb. They are unhelpful..FhxhvfhjffVersion: 21.06

✓ Annoying filtersWhy can’t i just see who an an airbnb listed near me? anytime i’d like to browse to see house option, i have to put a stupid filter that says lakefront, or cabin. i don’t care about those i just want to see all my options. would be easier to pick a spot this way, i see why hotels are making a comeback..Em8812Version: 22.26

✓ ANYTIME CANCELLATION FOR THE HOSTI was in a situation where I was flying down to Miami for the weekend and had made reservations at least a month in advance. The trip was completely planned and all we had to do was wait. 18 hours before our flight, I was texted by the host that the stay was going to be cancelled. I noticed that the host did NOT cancel on AirBNB’s app. This led to a lot of confusion and constantly calling AirBNB throughout the entire day. I finally get a call at midnight 7 hours prior to my flight, with the app still saying the host had not cancelled yet. I was talking with an AirBNB representative and I was told quote, “A host can cancel anytime they want even if it’s a minute before your reservation.” I said if I were to fly down to Miami and stand right at the desk a minute before the reservation, they could cancel. This is an absurd situation where I would have been left in Miami with nowhere to stay. AirBNB handled this terribly, they offered me a $50 voucher as long as I spent over $500 for another place. At this point all of the stays were well past our budget due to the fact that it was less than 24 hours of our flight. That $50 voucher was a slap in the face. SO KEEP IN MIND, hosts can cancel whenever, even if it’s a minute before reservation. This is truly unacceptable..JdjshsjasVersion: 22.13

✓ False AccusationsAirbnb needs to work on there customer service and Human Resources department. Recently I took my girlfriend on a trip for her birthday. We rented a cabin in Tennessee for a few days. The Airbnb was not exactly what the pictures painted it to be. It stated there were 3 bedrooms but failed to state that the third bedroom was detached from the whole cabin and you had to walk up these dangerous wooden steps just to get to the detached room. Whoever the host of the Airbnb is had these cheap dining room chairs and swore up and down they were a $700 set which is a complete lie. One of the chairs were already broken upon arrival so I told everyone not to sit in any of the chairs or they will break (I am a handyman and can tell poor quality furniture when I see it). She reports to Airbnb a week after we left that we broke one of the chairs. Airbnb sent out a email requesting $300 to amends for the broken chair. I told Airbnb I’m not paying for a chair we didn’t break. Airbnb sends an email today requesting $92 or I can no longer use their services. Everything was done through email, no one reached out over the phone. I’ve decided to delete the app and no longer use Airbnb anymore. Please be careful and don’t fall into these dumb traps like airbnb did. Because it’s obvious the host is money hungry. (FYI we found out the host had people coming to stay right after we left and no one came in between to clean).BRROLLEVersion: 22.25

✓ Airbnb have a greed issue!I’ve been letting and renting with Airbnb for around ten years. And have been a big fan for most of that time...The app is now a horrible, greasy marketing tool. Rather than a tool to serve the clientele! Sending me notifications saying ‘your room has been looked at by 7 people in the last half hour, and you’d better book soon.’ Which is unlikely since I only looked at the listing an hour before, in the middle of the night. And also, Airbnb putting their 300$ properties right in my face. At the top of the page. So even though I want a more economic option, I have to scrawl through the overpriced, flock curtain and plush carpet section. Airbnb have sold their soul to poor marketing and greed. Just like a certain Trumped up fool. How sad! And to top that, the last place I was forced into booking, last minute due to an Airbnb cancellation; was missing a pane of glass in the window. And the door wouldn’t shut. Yet after a promise of compensation, they changed their minds. Happy to rent out rooms without windows, in 2018. Do you not have the funds to protect your travellers Airbnb? What was once a great idea, is now more focused upon making money. Sad..MaN OeuvreVersion: 18.22

✓ Don’t stay with AirBnBI am very disappointed with Airbnb. We had an ant problem in our house, and when I tried to resolve it with the host, she turned on me and blamed us. She said she went above and beyond and that is just not true. Since we didn't think to "document" the ants, Airbnb took the hosts' side of the conversation. That is so wrong and has made me never want to use Airbnb again. While the host insulted me as a person and said I was too demanding and minimized what actually happened, Airbnb was no better. They said they had to side with her because I had no pictures. I am sorry but who thinks to take a photo when your hand is covered in ants, and you are just trying to make sure they aren't all over everything you own, which for the record they were. They were in the bed, on my retainer, glasses, clothing, etc. It was one of the most disgusting things I have had to clean. Yes, that's right, we had to clean it because the owner didn't believe in taking a more drastic measure to clean then Windex. Airbnb's customer service was no good either. They made it seem like they empathized with me when they called to hear more information and that they were so sorry, yet they did nothing to rectify the situation. I will never stay with them again. Beware, if anything happens - DOCUMENT IT ALL, otherwise your words mean nothing..Ashley K05Version: 19.32.2

✓ Incredibly bad serviceMy host cancelled on me last minute and Airbnb is not answering my emails. The app wouldn’t let me consult the help center and would redirect me to my profile. This is an awful experience..OnSenCaliceVersion: 19.27

✓ Screwed over with no useful help from Airbnb, couldn’t even leave a bad review.Host cancelled a booking I made 6 months prior, just under two weeks before our trip. We had already paid expenses and next best reservation Airbnb could find me was 1.5 thousand dollars more than our original reservation. As the rules go for hosts, the penalty for cancelling within 5 days of the booking is $100???? If I cancel within a week of the booking I can everything lose everything to the host. How is that fair? If this is the case a host can cancel the reservation of someone from overseas the night before, leaving them stranded in a different country, and the consequence to the host is $100?? Completely screwed over, I have to nearly double my payment to keep my holiday alive and i have to ask more money from the people I’m going with. Non sensical and unfair, how would a system like this logistically support Airbnb anyway? Never using this again knowing at any time between my booking and the stay I can be completely screwed over and left up the brown creek..AiwnendicjemekeoVersion: 22.26

✓ EvilSupporting international scammers, always siding with those who make them money - the owners. Absolutely a ridiculous scheme, and I regret ever renting an Airbnb seeing how atrocious they treat their customers..Rregier8Version: 22.28

✓ Can’t book!Have tried thirteen properties, all of which are showing availability for the dates I want yet when I select the dates it comes up “date unavailable” but it’s showing as available. I’m selecting the right start and end dates in line with the owners wishes, I’ve tried multiple combinations of dates and durations and the same error occurs. I’ve messaged the owners who have said they’re aware of issues but can’t do anything manually as it goes against air bnbs terms as it has to go through them but I can’t book, have used air bnb before and never had this issue but I’ve given up, found places I’d love to stay in, my partner and I are key workers and desperate for a holiday and it’s became a total pain in the backside rather than a fun process so I’ve given up after trying the iPad, phone and laptop on the app and website..LeaBluegum12Version: 20.29

✓ RidiculousSo I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb..Hoodoo2Version: 19.02

✓ Slow uploadHi Guys, The calendar foes not work properly and neither does the page which summarises the total earnings per month. I have tried to report this through the feedback department your your website and instead of receiving a message on the app, i have received a response through my email, however i cannot reply to the same email or even read anything about. I just thought I should mention it. In the app we should be able to communicate with you guys in the same way that we communicate with our guests(through a message). Thanks,.Gabi&jVersion: 18.45

✓ Honest accommodation reviews get deletedWe just had a terrible experience in a house that was misleadingly described as being in a quiet location but was on a four lane double road and was extremely noisy day and night. When trucks went past the whole house would shake. Despite other negatives we left a very fair review mainly just letting people know that it was located on a busy main road. We were then notified that our review was deleted due to breaching the policy. Despite a month of being shoved from dept to dept no one can tell us how the review breached any policies yet it cannot be reinstated. We will never use Air BnB again as we simply do not trust the descriptions or reviews. And it seems the company is only interested in helping the hosts not the guests..HollyandHarry's MumVersion: 22.16

✓ Outdated listings not removed. Can’t be trustedMy friend has had people turn up at her home, thinking they have booked in to stay. It was hard for her to convince the two guys that her home is not actually available and get them to leave. My friend is understandably anxious about more people turning up. Turns out previous tenants listed the home on Air BnB and haven’t removed the listing. The real estate agent has tried to contact the old tenants but they aren’t taking their calls. Air BnB won’t talk to my friend or the agent - only the people who made the listing. My friend can prove she has a lease for the property, can provide photo ID with the property as her residential address and the agent can supply proof of the old tenant’s written notice they were leaving the property but Air bnb WON’T LISTEN!!! This is unfair to my friend, and unfair to people who think all the listings are current..Back Road JacVersion: 18.43

✓ Awful ExperienceI booked a weekend away with my partner using Airbnb for our anniversary on the 1st of January. I was offered the chance to pay extra money in order for a refund if I needed to cancel for any reason. I took this chance and payed the bit extra for the refund as it made me feel more secure however I had no intention in cancelling. On the 30th of December the government announced my local area would be going into tier 4 on the 31st of December. This meant it would be illegal for my partner and I to travel. This meant I unfortunately had to cancel. I received NO REFUND even though I had paid extra for the guaranteed refund! I emailed both the host and Airbnb to apply for a refund but was refused! I could not believe this. Would not recommend using this app unless you fancy throwing away your money. AIRBNB WERE EXTREMELY UNHELPFUL AND DID NOT CARE ABOUT MY PROBLEM. Only reason I’ve given one star is because you have to put at least one star to publish a review. Don’t waste your time with Airbnb..JordArnoldVersion: 20.50.1

✓ Airbnb is biasedAirbnb has no business banning people's listing based on the company's own political views. Do not support this bigoted company..JooloponopptoVersion: 19.02

✓ Incompatible with iPhone 6Disgraceful that Airbnb are supporting planned obsolescence by not having a version of the App compatible with iPhone6. Ive been using the App since it’s inception, but it is no longer functional on my phone. In order to use this version I would be coerced to (otherwise unnecessarily ) upgrade my phone An unnecessary cost to the environment and me to purchase a phone that can only have batteries replaced by the manufacturer at excessive cost. Airbnb will be connecting fewer ‘millions’ of guests and hosts as a result ..Dana1955Version: 21.39

✓ Wrong marketing politicsUsed to use this app in the past and it worked relatively ok. three issues why i stopped using it : 1. you pay more with this app than if you logon anonymously ( say thru facebook or apple) which doesn't look correct to me ( may be they are looking only for market share and consider the client are granted forever…). 2. in the app there is no way to contact airbnb for a problem directly : basically they want your money but not your problems. 3. They believe that it is an obligation that you should leave a review for each of your stay( as far as i know we are not paid for) giving the first issue, i propose that you stop leaving them any review until they treat correctly the actual customers and not taking them for cows.$$zicoVersion: 21.30

✓ Ok it’s time to abolish the Covid cleaning feesI’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it..Macieg4meVersion: 21.23

✓ The worst serviceI do not recommend using the Airbnb service, in my last booking, the host canceled me 4 hours after check in, around 7pm when I was flying to Melbourne for the formula 1 weekend. I called Airbnb and they did not help me at all, they just told me that I should find another accommodation. something impossible to find on one of Melbourne's busiest weekends. In the end, a person rented his house to me because he was not going to be there that weekend and since it is not a business, this person wrote me a letter informing me of the amount he charged me, and not even Airbnb helped me. Definitely this company does not have a serious support for these contingencies and worst of all is that they do not take responsibility on the subject..El kily1986Version: 22.14

✓ AirBnB collects too much private information...too risky.I'm deeply concerned the amount of personal data AirBnB is collecting just to make a lodging reservation (official ID, phone #, emails, credit cards and then personal updated pictures). I get it that hosts need some assurance but this is overboard, not even airlines, hotels or other services collect this much info...sure, they ask for passports or IDs upon arrival for verification, do the required check in/inspection and return it. Why AirBnB needs to collect so much personal info? Why can't the hosts verify guests upon arrival anymore instead of this new practice? All the personal info AirBnB is collecting now is a risky bet on today days of security data breaches or commercialization of privacy info for marketing purposes. Despite the assurances the company provides, it does not mean they will not sell off our info or that it will not get stolen. In addition, I don't control my info anymore once is uploaded; for example, while creating my account, I uploaded the ID and the required picture but I don't even see them anymore, I have no access to even make changes/updates of I prefer to. Or even to remove it. I don't own it anymore. Yes, is my choice not to use this AirBnB service so I will no longer use them. Hopefully I'm not the only one having this genuine concern. Lv.Lv_2021Version: 21.31

✓ Should be work well by nowI really like Airbnb and have used it several times for my travels, however the app needs to be updated so it doesn't keep crashing on iPads. You have been around long enough to fix this. Use some of your profits and invest in an employee or contract a org that is more than capable to fix your app..MznikiVersion: 17.40

✓ The support was terribleI booked a room at 1942 local time, called the host so many times immediately after booked this room, all went to voicemails. I had no choice other than drove all the way from airport to the address provided by the automatic replied email. It took me almost 40 mins, knocked on her door no response, her neighbors tried to call her, again all went to voicemails. So I waited outside of her place for about half hour still no response. it was freezing cold that night. So I had to book another accommodation. During the waiting time, I missed the other cheap reservations. The host finically contacted me at 2323pm said she was at work and asked me why I did not contact her. I had to show her the screenshot. I requested for a full refund and compensation for the time I travelled to her place and the petrol. But I got nothing other than a full refund. Not happy with Airbnb support in this matter, unable to call them, phone was automatically cut off each time. So I left messages immediately, but no one replied until the next day. Nothing mentioned about my compensation despite I requested. Always sorry for the inconvenience and thanks for your understanding…. Perhaps the same reply below? The host losing nothing other than refund me, Airbnb lose nothing. What about my lost? Will I use Airbnb again? Good question….Anna680588Version: 22.42

✓ No supervision on hostsFor two nights in row I am changing my hosts in Toronto from bad to worse. It’s like Airbnb has lost its control over the hosts. Dirty washrooms and showers, stinky rooms, too many tenants in one building, broken beds and noisy environment Surprisingly there’s no way to know what kind of accommodation you’re going to land yourself when you are checking the listings. Is it a family renting one room or a building owner renting all the possible spaces in building? My second stay is a room made out of a living room with drywall, I can even hear next door people breathing . My room has no lock and the lists go on. But what you see on the listing is all perfect and nice with all 5 stars reviews. This is so unacceptable and confusing and my question is there anyone supervising the hosts? The other thing I noticed Airbnb doesn’t post your review of the host until he writes a response. That’s why all ratings are good. So I will never ever use Airbnb!.Aurora2019Version: 20.22

✓ Sadly penalised by pedantic Airbnb rulesAs a Super host, I always go above and beyond to ensure that my Guests have a really wonderful experience when staying with me. Airbnb reward this on occasion by giving Superhost’s an incentive to continue to put in maximum effort. Having received over 80 five star reviews, I received a small voucher to spend towards an Airbnb stay. I booked a place in Wales during the pandemic using my voucher. Wales then went into a National lockdown. I was unable to travel into Wales as this was against the law. I did not and could not use my voucher. I asked Airbnb to use the voucher against a stay when the restrictions were lifted… they refused saying I had already used up the voucher. I tried to get them to see that I hadn’t used the voucher but they still refused…they are worth 111billion dollars… sadly they didn’t feel able to reissue a voucher that had cost them nothing…I find their decision short sighted and very mean..Jules W-MVersion: 21.38

✓ What happened to the calendar? So sad for the new version of the calendar.In the previous version I could check the in and out rooms by date. It shows informations about which room gonna have guest check in and out in the same day with guests name and number of guests check in. And it also offer you to check individual room. Now I can only check the calendar room by room to find out the next day check in and check out schedule and write down myself. Or I have to do it again and again to make sure I wouldn’t miss any room of the day. And I have to get into the booking detail to check how many guests are going to stay. I don’t know why the update the new version any without to download in the Apple store. How come. So sad for the new version..林小俏Version: 19.47

✓ If you value your safety do not use AirbnbI stayed in an Airbnb in Miami recently. While I was out our psychotic Airbnb host used his key to get into the house while my girlfriend was there all alone. She was nude and the host noticed but didn’t leave. She shouted at him to leave the house but he would not. She called the police but when they arrived we did not get the outcome we expected. It turns out our host was a police officer and knew the police that arrived. They laughed with each other and went on about their day. The host then got angry at my girlfriend for calling the cops and started throwing all of her belongings around and told her she has to leave. This was all while I was at a business meeting. I had a secured firearm in the bedside nightstand. He saw this and used the key to unlock it and TOOK A SHOT AT THE GROUND. At this point my girlfriend was having a full on anxiety attack she didn’t know if she would be killed by our psychotic host. She called the police again and once again he knew them and they let him go. I got back and we fled in fear for our lives. Now the most outrageous part of this all is that when we complained to airbnb they banned ME for having an unsecured firearm. The firearm was in fact secured, the host had found the key next to it and opened it himself but they took his word over mine. The host is still on Airbnb and probably still terrorizing guests and airbnb is facilitating it. If you value your life, do not stay in an airbnb..Ace boogie from the cleanersVersion: 22.11

✓ DODGY DODGY DODGY DO NOT USE!THIS IS THE DODGIEST APP AND I WILL NEVER USE IT AGAIN!!!!!! I submitted requests 3 times for call backs. The first someone answered then hung up on me and then twice I received calls from someone who was clearly in a car, speaking a foreign language. He kept talking for ages but it seemed as though he could not hear me(creepy) I then called the call centre myself (wasting my money thanks!) and the line was so bad (I tried calling other people and it was fine so this is clearly from your end). It took me FREAKING HOURS to find out it will take me 10 DAYS to get my £264 returned after a host declined my request to stay (cos I didn't have any ratings which is great since ITS MY FIRST TIME USING THE APP???). It's great to know air bnb take my large amounts of money so seriously (SARCASM)!!!!!!!!!!!!!! What's also freaking fantastic is my holiday is in less than 10 days so if I don't get that money back in time IM SCREWED THANKS AIR BNB! Why the fudge do I have to pay for a REQUEST!!!! 100% full blown dodge thanks for absolutely ruining my first ever holiday abroad!.Ktkaits2016Version: 17.40

✓ Location issuesVery frustrating when you choose a specific location and the search returns places no where near where you’re wanting but in the same province. You need to create a radius from the location that can be altered in km/miles in the initial search so this doesn’t happen. Makes searching for a specific location very challenging and time consuming and has put me off AirBNB..Abbyrj91Version: 18.16

✓ Parking Inaccurately describedI have found the greatest misrepresentation in Airbnb is with parking. i have always looked for parking on site. Mostly i have found the parking description inaccurate. i carry expensive gear when travelling in the 10’s of thousands and do not wish to leave my vehicle parked on a street. Some people advertise parking on premises and on arrival find this is untrue or incorrect. Description of Parking MUST be better described in airbnb as i am certain many travelers are carrying valuable important or confidential material. This can cause great stress when errors like this are routinely occurring. I would ask Airbnb to reassess Parking descriptions with all advertised places..Skippy - AustraliaVersion: 21.31

✓ Despicable customer serviceI used Airbnb in Korea and NYC and had the worst customer service experiences in both locations (as well as Pittsburgh). One listing was illegal with a location different from the one listed, and it was the most painful experience to get refunds or credits (as well as with the other listings that were dirty or smelly that I didn’t end up staying in). I started using Airbnb years ago, and they have recently been outsourcing their support to other countries with heavy and often incomprehensible foreign accents. They did eventually provide compensation, but it took contacting them many times and repeating the same information over and over again to different people, and they only provided partial compensation for the illegal listing. They also still haven’t addressed an issue with a host (the one with illegal listings that I’ve reported to the city) writing a review stating that I’m a liar and encouraging other hosts not to host me in capital letters. Apparently, it doesn’t violate their policies, and they don’t have incentive to remove illegal listings if others will be tricked into paying for them. The app is also frequently buggy with error messages or features that don’t work. Eventually I gave up and booked regular hotels. This company has some of the best employee benefits, compensation, and talent, so I expected much more from the support side..Qwerty1239871Version: 22.04

✓ Shocking service!!Myself and two friends booked accommodation about a month ago in Sheffield. We payed £300 as we needed to attend a festival in Sheffield. We also payed £120 for three festival tickets. When we arrived at the property in Sheffield we couldn’t get into the property and tried to ring the woman and she didn’t answer. We then rang customer service who long story short said they had made a mistake and not put our order through and weren’t expecting us. They said they would find alternative accommodation for us and we are still waiting to hear from them. We have had to travel all the way home, which airbnb clearly couldn’t care less about so we have been totally messed about. We were promised a refund so we could get another place and still haven’t had confirmation. So have been left high and dry so now we have lost out festival tickets money and haven’t had a refund. What a shambles I will never use Air BNB again. If I could put zero star review I would do as one star is flattering..OllllllllllVersion: 21.42

✓ Booking cancelled at last minuteLast year I booked an apartment in Rio, Brazil, for a month. Back then, My booking was accepted and I paid the fees in full. Check in day was supposed to be in a week’s time today. Last night I received a message from the host cancelling my booking. I’ve asked for an explanation by messaging the host a number of times and had no replies. Airbnb contacted me informing me they would refund me the amount I had paid. Meanwhile they offered me alternative options of accommodation but inferior to my initial booking and twice the price I had initially paid. I contacted Airbnb explaining I wasn’t happy with the way they deal with hosts as they seemed to accept the host’s excuse. I now have less than a week to find an alternative accommodation. There aren’t many apartments available obviously and the ones available are not worth the rated requested by the hosts. My view is, if there’s a last minute cancellation from the hosts we guests should be given a compensation for the inconvenience caused. In case I had to cancel my booking today, I would have had a penalty to pay. It is unfortunate that this issue is unfairly dealt this way by Airbnb..LondonTnnVersion: 21.49

✓ Remove listing in Nagorno KarabakhAirbnb allows listing in Nagorno-Karabakh. This is internationally recognised territory of Azerbaijan Republic occupied by Armenia. Many of original inhabitant were brutally removed from their homes at gunpoint. Can you guarantee the person listing a place is the lawful owner? What about property rights?.Dida6aVersion: 20.30

✓ Cannot remove credit card infoWhen submitting a booking, even if unsuccessful ( unit not avail) the app holds all your credit card info. Cannot delete. I’m very upset!!!.Anya girlVersion: 22.28

✓ Worse experience than I could even imagineWhat a scam! DO NOT BOOK THIS!!!! It IS A SCAM!!! Unresponsive host ruined my trip to DC and made us late to the event we were in DC to attend. We tried to contact the host for check in instructions, and she did not respond, leaving us with no place to stay. We then had to scramble and find a friend to stay with after we no longer had a place to stay after we reached out to the host Tracy multiple times, via Airbnb messenger and phone, and eventually had to call Airbnb guest relations. The person on the phone (listed on the Airbnb as the host) said they were not the host and I had the wrong number. This is also on the shoulders of Airbnb, because of their negligence I did not know that there were several others who had similar experiences over the last couple months. I asked the very nice non-US based call center employee for an actual management response from Airbnb within 24 hours and never received the call. Airbnb offered nothing in reparations for their role in this issue, considering they have 4 other people who endured similar experiences and yet they gave no sanctions to this terrible host, and they gave me no warning about these issues they have known about for OVER 2 MONTHS, and therefore will be hearing from our attorney shortly for their negligence..FoxsoccerruinedstreamingsoccerVersion: 19.16

✓ Why yes, I would like to stay 30 minutes away from my destinationSomething is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search..DustpalVersion: 18.09

✓ They don’t care about youWe had to cancel on the first day because the place was a health hazard and we only got a small portion back. And because we didn’t take pictures they don’t care about you even when there are claims to back you. The employees are outright rude and will ignore you. It’s not worth it..Uncertain HVersion: 21.28

✓ Don’t waste your money booking through this appBooked 7 months in advance. Airbnb host cancelled just 4 weeks before booked date. Booked another place, paid extra fir Covid protection. Government locked down 1 day before booking so had to cancel. Lost 75% of the total. Tried to negotiate postponement to another date but was “bounced” back and forward between host and the Airbnb complaints team. And here is a tip: try looking at the comments for Airbnb on the app store searching by most recent… they are mostly 1 star! If the rating in the App Store was calculated on the more recent reviews (instead of going back years before that) it would come our only one or two stars (instead of 4.8) I reckon. Conclusion: steer clear of this platform..OzWatermanVersion: 21.27

✓ TerribleAirbnb cancelled my prepaid reservations as I hadn’t verified my ID. Yet allowed me to book without verification. Due to the hosts cancellation policy I was still charged for this even though it was cancelled on their behalf. Customer service couldn’t assist due to the guests cancellation policy however, I didn’t choose to cancel so don’t understand why I’m being charged for a place I am unable to stay at..S.FleurpVersion: 22.12

✓ StupidCleaning fee is higher than room fee. Why cant you show me total price before i try to reserve. Cheater!!.Sube7120Version: 22.05

✓ Bugs & Inconsistent UXI just updated the app but I’m still getting the same error - every time I attempt to Reserve a place, the app gives me a “something went wrong, retry” error and no further explanation. At the moment I am unable to book anything, which is very disappointing as that’s the one thing I need to be able to do. The UI is also pretty inconsistent. Sometimes I can filter for “free cancellations” in the filters pane, sometimes it disappears from the pane and shows up on a bar instead (but only after I right swipe). There are also many small (but impactful) changes to the app, which happen frequently, that make me feel like I can never rely on a consistent experience. I’d rather you shoot out your updates all at once every quarter and walk me through what’s changed rather than quietly slip small, fragmented changes in..Anon84747837Version: 21.49

✓ Should of booked a hotel...To make a long short... Just delete the app, your account, and book a hotel instead. If not, you may just have to find a place last minute, deal with bedbugs, or even a pesky homeowner who will stumble into the space when you least expect it. Let’s not forget the stellar customer service that will side with the host aka the money maker, rather than those who actually pay the bills. I will never book with Airbnb again, and hope that my review will save others from the headaches I went through..Review 4 you.Version: 20.02

✓ AsshoolebnbYou guys need to get a fking brain before you work as a customer service ashoole.DeanDzyVersion: 22.26

✓ Idiotic verification methodWe live in Canada, and had 4 consecutive residences in Australia. In Melbourne where we landed, we purchased a SIM card for our mobile. New telephone number. Airbnb will not acknowledge and use this new number to verify for FOURTEEN days Idiotic.Billg47Version: 19.46

✓ Good when they’re good...We’ve had a couple of good experiences with Airbnb so far but feel really let down by our most recent experience. We booked nearly 12 months in advance but had no communication from the host. The host also took the property offline during this period. Eventually after raising concerns with Airbnb the host did get in touch and reassured us all was well. Airbnb encourages us to trust the host who said they would contact us the month before to arrange access. With no contact from the host we contacted them again and they promptly cancelled on us - the week prior to departure! Airbnb do not allow you to feedback directly on the host and it’s not possible to complain either. They offer to rebook or a full refund but this host can still offer their property to others with more or less no sanction. Feels very much like they don’t care. Use with caution!.AndypatqosVersion: 18.25

✓ I’m a host. This app is terribly built.Please fix - Having to crash the app and reopen it for it to load the calendar. This is the most frustrating thing in the app - Inconsistencies for when sending a special offer is available - No badge icon to show a message is waiting despite all notifications being enabled, until you open the app, it realises there’s an unread message, then it puts the icon on - Why do messages to Airbnb Support have to route through the Travelling side of the app? I’m messaging you about a guest or issue hosting, and you force me to switch to travelling to talk to you about it?! - Allowing a one night stay is far harder than it needs to be. Why do I have to add a seasonal requirement? It’s not seasonal, it’s opportunistic and we both win it this was easier to do! I could go on. I’ve been waiting for two years for these things to be fixed and I’ve had enough..Mom021Version: 18.45

✓ Airbnb is now scams and fraudAirbnb has turned into mostly scams and fraud. I recommend you do everything possible to avoid. Airbnb will deduct money from you account, guaranteeing specific dates, unit, and building After users have made extensive and expensive travel arrangements based on that agreement, including airfare, car rental, work time off — Airbnb allows hosts to cancel that agreement at the last minute with no penalty. It does not provide any support thereafter. Users are basically forced into choosing another unit on their platform, for which Airbnb charges an exorbitant service fee — despite the screw up on their platform. It is obvious this is incentivizing significant predatory behavior on their platform, for which Airbnb takes no responsibility and is doing nothing to protect its users. Many hosts now list many units that are not actually available, agreeing to dates and taking money from user accounts. After entrapping users, at the last minute they cancel the unit and force users into subpar units. Airbnb does not penalize the host, and profits off of the entrapment of its users— charging a huge service fee despite these huge screwups. Airbnb has become a low integrity, and an unreliable platform/service. Worst of all, consumer protections are now stronger off platform. Consumers have stronger recourse for such predatory behavior off platform where Airbnb does not protect bad hosts..Rome4112Version: 22.40

✓ Keeps on crashing!!!!!Its been a week now since my airbnb keeps on crashing, and it automatically logs out, then when i tried to logged in. It says verify yourself but nothing comes out on the screen. I called your customer service and what she told me its just airbnb is updating. Its annoying that airbnb cant even inform their users that theyre gonna go under some updating. And wont give you any alternative or try to solve your query..ChesfrancVersion: 17.47.1

✓ HORRIBLE CUSTOMER SERVICE -BEWARELet me start by passing I never write reviews and am usually a very passive person and rarely complain.. HOWEVER, the complete lack of accountability and support from Airbnb has me baffled. I recently took a trip to Dallas with my best friend and when we arrived the place that we were given was completely different than the unit advertised on Airbnb. Because we were uncomfortable by being misled and not given what we paid for, we had to book other accommodations and never stayed in the unit. I reported this to both the host and Airbnb several times with side by side photos that show they are completely different places. We’ll after talking to customer service multiple times and proving it was misrepresentation all Airbnb support did was tell me they were the same place, no rules were broken, and they could only give me $100 back from a $850 reservation WHICH WE NEVER EVEN STAYED AT. As two women who feel uncomfortable and unsafe, Airbnb should absolutely understand and refund our money. However the customer service is terrible. You can’t speak to a manger they give you the same answer over and over and clearly do not actually care about their customers safety. I have 1 last trip then I will never be using Airbnb again. SO BEWARE AIRBNB ALLOWS HOSTS TO MISREPRESENT THEIR UNITS/HOMES AND POST MISLEADING AND INACCURATE PHOTOS..KennedyerosekVersion: 22.36

✓ Please read!I’ve recently read a whole article on this ‘airbnb’ thing. Some woman tried to book a room with hosts named ‘becky & Andrew’ however apparently in the room she booked there had been plumbing issues so they offered to update her to a bigger room. Turns out they said this to everyone. If you declined the request of upgrading to a bigger room and asked for a refund , you’d only get half back of what you originally payed. This is how the ‘hosts’ made their money. They also create fake profiles on Facebook , LinkedIn etc using photos from websites like shutterstock. I’ve read that a lot of people have booked rooms and found it extremely strange as the rooms look nothing like what they show on their app. For example the furniture looks as if it’s been picked up off the street and the tables are all battered etc. This is a complete scam to get money. Please don’t book hotel rooms on this app as you won’t get your money’s worth at all..Stutrace1Version: 19.46

✓ Never using this service again.I have been an avid user of Airbnb in the past two years, however they recently allowed my host to cancel my booking last minute too easily - this completely demolished my trip plannification and I had to book a $300 hotel instead as airbnb had no more adequate places to offer me in the area I was interested in. I will be deleting the app and will never use the service again..GgfbVersion: 18.50.1

✓ Full refund not provided despite turning up to a dirty unitBooked a holiday unit on the Gold Coast recently. Turned up and the place was filthy and not cleaned since the last guests. Called the owner who apologised and said she couldn’t get a cleaner in so she offered a refund. Did the refund on the system but the system insisted that we cannot get more than 80% back as apparently Air Bnb still deserve their cut of this disservice to us. According to their policy on their website this sort of thing is fully refundable so we have emailed three times and three weeks on we have had NO response. This is disgusting service and I do not understand why it this is so hard. NEVER AGAIN will I use this dodgy platform who still pays itself even when the home owners agreed to a full refund for their mistake..Maori83Version: 21.49

✓ Great app when it works but calendar keeps crashingI’ve used this app mostly for hosting rather than traveling and it’s very handy when it’s working properly. I manage a few properties so it’s useful having the calendar to hand so I can organise changeovers and liaise with guests. It’s also useful having all the info about guest booking so I can check names and number of guests arriving, requests made via the messaging service and message guests if required. For the most part the messaging works fine but unfortunately the calendar keeps crashing which really is a pain. Each time it does this I have to reinstall the app. Sometimes this is quick but other times it takes ages which is also a pain when you need to check something quickly. I’ve had to do this at least 20 times over the past few months. If this glitch was fixed then it would be a 5* app but until then only 3. On another note, I’m quite surprised at the reviews of Airbnb as a company and accommodation here 😂 These ratings and reviews are meant for the Airbnb app! 🙄 Not the fab place you stayed in Plymouth or your dodgy experience 🙄😂.West Barbary CoastVersion: 18.42

✓ Terrible Customer Service/AssistanceI made a reservation for Airbnb, and was confident with my reservation based on the description and pictures. Once I arrived at my Airbnb, it was clear to me that the pictures and description or not an accurate representation of what I had paid for. The place was filthy, and falling apart. Covid was spiking, so I found it extremely uncomfortable to know how crammed the area was. The location of the house with an unsafe environment. All in all, it was safest and appropriate to leave. I believe the host was aware of the dishonesty, not allowing for refunds. The worst part about my Airbnb experience was the customer service. It took me hours to finally reach somebody, and when I did, I was transferred back-and-forth between employees until somebody said that they would be able to help me with a refund. This employee said I would have to wait for a call from the refund department. I waited a couple days before reaching out to the employee about not receiving a call. The employee said to be patient, and that it may take some time because of Covid. The chat was disconnected and I never received a call. I’m completely dissatisfied with the service I had with Airbnb. Unless something is resolved, I am confident to say that I will never recommend this service to anybody..Alex102593Version: 20.38

✓ Needs fixedIt use to be a great app and a great idea, but there is a major bug that needs addressed and also the developers need to get their priorities straight. Point 1 - the algorithms the app uses when searching for a place has changed and now viewers are shown expensive, fancy and ‘recommended’ places first, meaning the average users place is extremely hard to find meaning a lot less bookings, almost rendering it useless. Airbnb needs to remember why it started in the first place and the sort of people that made it what it is today. I get the feeling that if we pay them more we would have better results but imho they are getting plenty and are a billion dollar company and have just grown selfish. Point 2 - When trying to delete or rearrange photos, the app crashes, but worryingly it also seems to make my whole phone crash. Have tried on my girlfriends phone and the iPad and it does the same thing. Makes the screen turn black with the white spinning wheel, and the only way to get through it is to wait it out as home buttons etc become useless. Really hope they go back to the way things use to be as it was such a great app before..Chowie123Version: 19.06

✓ Constant crashes on macOSIncompetent devs. Can't log in on macOS. As soon as you try to type your email address the app crashes. Come on guys. Update: App updated but still crashes as soon as you try to type..MickersVersion: 21.46

✓ …It used to be a much better app..Galvanized zavidVersion: 22.26

✓ Push notifications randomly stop workingApp works fantastic when everything just works. Sadly the app just stops giving push notifications at a certain point. No idea why. Hope they can sort that out. Very annoying..Tjappie1234Version: 22.50

✓ Impossible to log inThis great app features a log in loop that makes you repeatedly add your details only to tell you you already have an account (that you are trying to log in to) and that you should log in instead….. frustrating. I’ll go back to the booking websites. Last time we booked accommodation on the app the provider decided to take their property off air B&b the day before we arrived and left us with nowhere to stay and we ended up in a tent..Heyhay76Version: 22.15

✓ ID Check doesn’t work, phone number not accepted. Useless.A great idea, poorly executed. Ridiculous security checks that do not work (which hotel would ask for a photo of your passport for a reservation?!?) Lost several hours with the app..MhotngVersion: 20.36.1

✓ Not enough restrictions and punishment for hosts for canceling bookingJust couple of days before checking in, and no compensation for the guests who have to reschedule all plans at their own costs. This platform has become less n less reliable for its lack of protection for it’s guests who don’t have any other options when get canceled (sometimes in very the last minute) for no good reason other than accept the bad experience and all the inconvenience!.一到是骗人的Version: 21.04

✓ Filtering will changeI was looking for an apartment or house to look for to stay in alone privately, I had found a house that I liked and did not think anything of it as I had already filtered to my liking, during two hours before I was going to visit this apartment/house I had re reviewed the place and info to find that it had said that this is a “shared room”. I had to refund and not receive almost any of my money and I am extremely furious at what had happened..Tapairu HeremaiaVersion: 19.41

✓ DO NOT RECOMMEND THIS APP!!!I had the worst experience ever! Every year my family makes plans to go out of town to celebrate Christmas, this year we decided Orlando, FL. I heard about AirBnb and decided to check it out. I reserved a house for December 27-January 2 and reserved it on August. I get a text a week before the trip saying the host canceled the reservation. The host didn’t let me know the reason and just canceled. I try contacting the host and he didn’t respond to my calls and text. I call customer service and they tell me it was an emergency and that my money is going to be refunded in 5 to 10 business days. They didn’t give me an explanation at all. I decided to get another house that was $1000 more, but I was ok with it since I had everything paid for and family from another country was coming. 2 days before the trip I get a cancellation message again about my reservation on the new place. This host was decent enough to tell me that he canceled due to the days I reserved for were already booked. Apparently Airbnb showed available rooms that were not really available. Called customer service and they didn’t give me any solutions, just sent me listings of places that were already not available or $5000 more in price. Give me a $200 coupon like that was any help at all. I’m never using this app again and I recommend you do the same..[email protected]Version: 19.50

✓ Hotel/Motel over Airbnb!!As a responsible traveller I booked an Airbnb months before a busy event in a town, I was also travelling far to get to this event, 2 days before my check in at the Airbnb the host had cancelled my reservation for the weekend. There was nothing literally not one place available. All no vacancy by this point as the event made the town booked up everywhere. I was already on the way as I couldn’t miss this event and stranded because of Airbnb, I contacted their support team who also found nothing in the area and sent me listings of places that were already full telling me to “double check by messaging the host” even though on their calendar it said not available. Where is the protection for consumers? I could have been stranded in the middle of this random town with no accommodation if I didn’t have a luckily have a friend pick me up. Why would I ever choose to book with Airbnb over a hotel when this is the huge risk that you can be dumped last minute with nothing? A hotel would not cancel on their guests like this. Do not trust Airbnb if there is no other available accommodation or you’re screwed..Mess3jessi3Version: 22.42

✓ Great service - serviceable appI have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!.FenderBossVersion: 20.17

✓ First experience with Air BnB is so-soI am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service..Emb 927363404Version: 19.17

✓ SucksThis app sucks. It never really gives me notifications when I get new inquiries or requests. I always notice by email. So slow, it doesn’t show I get new messages or anything. It’s like sometimes I do but most times I don’t. Charging a lot as a service fee and having the shifty app like this is not good..Remi20212021Version: 21.11

✓ Hidden service fee in cancellation, be aware!We, 5 couples, booked a place and read host's cancellation policy and it says full refund in case of cancellation. there wasn't a clear terms refering us to the general cancellation policy of airbnb and thought all is what defined by host and it seem my host missed that info also. we complaint to airbnb that this is such a misleading and hidden fee which is very odd from airbnb company but the team wasn't agreed and refer us to a link saying general cancellation policy which I couldn't anywhere in first page of airbnb app which is very disappointing. the amount of money is not that big but the way airbnb hide such an important information for guests was unexpected. after our comments the host add that information to his policy which is good for next ones to not fall in such trap.Adel MahmoudiVersion: 21.06

✓ Great service HORRIBLE USER EXPERIENCEOne of the worst apps and website I’ve ever used. Talk about a necessary evil. Figure it out AIRBNB!!!!.Scott LissaVersion: 17.38

✓ How Airbnb treat youAirbnb and their host have pretty much stolen money from myself. I have paid a bond as requested by the host and Airbnb support & resolution team have been tossing me left and right for more than a month with no result. Airbnb excuse is that the host is not responding so they can not get my bond off them. I had no issues with the host I even left a good review and they did the same so I see no reason by I have not received my $199 bond back. I can only imagine how many people Airbnb and their host have allowed this sort of issues happen to, I pretty much paid double for the apartment I booked. All I got from Airbnb was no help I will be sure to take this further and involve the ombudsman if need be take some legal action because at this point it’s not about the money but about the service I have done nothing but cooperated and all I got in return was money stolen from me. This is disgusting they have wasted a whole month and a half of my life over this, I am so upset that Airbnb and their host are taking advantage of people like myself. This is honestly discrimination, theft in broad day light and it’s so hard to contact them. You end up giving up on getting ur money back but not me I will be sure to make this matter right. I hope someone from Airbnb will stand up and actually provide me with some help..Husain almajidyVersion: 21.21

✓ Almost Got scammed and AIRBNB DID NOTHING EVEN AFTER PROVIDING PROOFAIRBNB is not your friend and doesn’t care if you get scammed , and won’t do anything but say “sorry lol”. basically I wanted to take a trip to Colorado for my 21st birthday. I was so excited and planned my whole trip around this nice airbnb, costing around 150. It looked good, the only problem was a review saying it was a scam that I couldn’t see UNTIL AFTER I PURCHASED THE AIRBNB. Fast forward 2 hours after I couldn’t get a full refund, only half, the host texts me and asks me to cashapp her 150 if I want the apartment because “there was a technically difficulty and I was refunded the money” when I brought it to support with proof, they told me they talked to her and that she “simply made a mistake and was confused” but why didn’t she call airbnb in the first place about it, instead of trying to get money out of me. If I had cashapped the money, you know airbnb wouldn’t be refunding me that money, and instead they would’ve just said “oh sorry you need to be careful”, but because she said it was an accident, airbnb couldn’t let me get a refund, because why would I try and get a room from a girl who tried to scam me out of money. While trying to figure this out with customer support, she turned it into “no refunds at all” so I lost 160 dollars over the fact that AIRBNB DOES NOT PROTECT ITS CUSTOMERS FROM BEING SCAMMED. Absolutely Outraged, will never use this app again.Superbob03Version: 21.16

✓ Awful app!!! AVOID!!Tried to book a property for the weekend and reserved it. I was told I wouldn’t be charged until the booking was confirmed. Airbnb took my money anyway and then a few minutes later I was told my booking had been cancelled by Airbnb because it was my first time booking and I was not allowed to book the property so they now have my money and I have no holiday. I spoke to live chat who were incredibly unhelpful and that if I wanted to book the property I had to do it on someone else’s account and I go with them.. so hundreds of pounds down and not happy at all. I will never use this app again. Only care about getting your money and holding on to it for as long as they can. Who knows if I will actually get the money back!.Hope101xVersion: 22.42

✓ Glitchy notificationsFor the most part, this app does what is needed. But it really bothers me that they haven’t fixed the glitches in the notifications. Even when I answer a message, the notification still remains, as if I hadn’t seen it yet. It’s the same thing with reviews. I’ll complete one, and then the notification still says “write a review”. Pls fix !.Jen645Version: 20.37

✓ Brilliant way to find accommodation, app needs improvementsTwo main frustrations with this app are: - Pricing is very misleading. When you go to book your stay, it then adds on extra cleaning costs and a service fee. These vary a lot depending on the owner, so you never really know the true cost until you click ‘book’. Once you have chosen your stay dates and number of guests, it really should be able to give you an accurate price whilst you browse, this would be much fairer. - You can’t search based on distance to anywhere. If you want to stay in a specific area, you just have to keep clicking on every property one by one and look at the map. Really not helpful. However, as a safe, trustworthy and convenient way of bringing landlords and travellers together, it’s still a brilliant app. I’ll never use hotels again..Frankers08Version: 18.34

✓ Worse experience everBooked a house, made contact with the house who was polite, was asked for $1400 to reserve the house (which we paid) and then received another message asking for a DEPOSIT of $1000 on top of the reservation payment which we agreed to pay and then got banned from the app?? I made another account to ask why we were banned and how we get our money back so we could find other accommodation and they banned that account. The first account we asked why we were banned and they said that I had broken a rule and trashed a previous house. I was shocked because it was the first time using Airbnb EVER and they had my licence so they would’ve seen that had they looked and they didn’t. Complete rip off. Now I have to wait for a refund which they said could take a while. Be careful and don’t pay unless you know you’re going to get the residence.Aruz east.Version: 21.27

✓ RCWhat a pain, photos of ID and selfies, I will not use this often.IdcfgdVersion: 22.25

✓ Good app but very disappointing customer serviceI’ve been using Airbnb for years, this is my first time to get my booking cancelled by the host at the last minute and I had to book another one with extra costs (a lot more). On the title and photos it never mentioned anything so that we thought it’s the whole apartment with 2 bedrooms for us 4 people, after we booked it and host called to confirm two days later, then she told us it’s only a one bedroom booking sharing with other visitors two bedrooms, we paid as much as it costs for a whole three bedrooms apartment for just one bedroom and sharing with other…. We cancelled the booking and we had to paid 70% of the total as penalty. We contacted Airbnb customer service reaching to a supervisor to see if they can help, they told us it was our faults to not paying attention to read all details before booking … and they promised to call us back in 48 hours but nothing happened after three weeks, we called and still getting blaming on not paying attentions on reading details again. At the end, nothing to report to Airbnb customer service and we paid almost double for what we supposed to pay, I would rather book a hotel from now on instead of using Airbnb cause they (the host)can cancelled your booking at any time any date for no reason without any penalties and Airbnb customer service can only blaming on clients for not paying attention before booking..Lik98574Version: 22.34

✓ Unreliable access to messages and calendarThe app is fairly straight forward and visually well designed. Mostly simple steps and most topics and features logical to find, however I have repeated problems with the app freezing, lagging and failing to update both the calendar and messages - pretty much the MOST important parts of the app to access quickly both as a traveller and host. I often have to repeatedly go in and out of the app and cycle between menus for minutes to hours before The app will display all messages including new notifications, even when the banner on the phone has alerted me to the message being delivered (and being able to be read via email). This is not a network connection issue as it happens regardless of cellular data or WiFi use, with other apps such as email are functioning fine. This has slowed down my speed of response and lead to confusion and delays when accepting or declining bookings when I’m unable to display the updated calendar to compare with existing bookings - both of which are criteria that I as a host am then judged and penalised for by Air BnB themselves. The app needs a fix to be fit for purpose..MacarraniVersion: 18.47

✓ BEWARE: YOU WILL GET ROBBEDThis is an absolutely despicable company. If you go through these reviews, you will see hundreds of people blatantly robbed by them. 90% of the time, all will go as planned. But eventually you’ll get unlucky. I paid for a monthly stay and appliances stopped working including the fridge within a week. The host offered a cancellation and refund no problem. However, Airbnb would not refund me their already absurd service fees or even the tax money. They refused to refund me for over a month’s worth of a service that they didn’t provide. Abegail, the customer service representative, just kept copy and pasting their policy without actually understanding the situation. Ironically enough, it says directly in the policy she kept sending that malfunctioning refrigerators are covered as a “Travel Issue” in their policy. When I copied and pasted the exact policy she sent me to show it applies to my situation, she basically said “oh well you’re still not getting a refund.” Easily the most atrocious customer service I’ve ever had in my life. So be warned, if anything happens to go wrong during your trip, even if it’s completely on them, they will still take all your money without hesitation. I urge you to book through anyone else besides this crooked company..SkymyersVersion: 22.10

✓ Stupidest cancellation policyI booked a condo ( rent:- 1152$ CAD) in downtown Toronto on Feb 11 2020 for 17 Aug- 30 Aug 2020 and was going to stay with my parents, but I had to cancel that because of COVID-19 leading to cancellation of their trip to canada from India and considering the risk factor I cancelled it on 14 April 2020 with no refund or anything else they just said that it’s not in their policy to return the money. But the bookings are more than 5 months away the host can easily book the place for much higher price which he was gonna do on the day I booked it he could make more money easily and not just him Airbnb too than what they where originally gonna make. Their policy makes no sense for those cancelling 5-6 months before the actual stay, thus it does not matter even if you cancel the place a year before you will only get 50% of the total amount only if you have paid in full and if your 48 hrs have passed after booking you will only get 50% from which your service fee is deducted so you only get about 50% of above 50% and if you have paid the whole amount at once you will only get about 25-30% of your money back and sometime you don’t get your money back, it’s sometime given back as credit, the rest I think is shared by Airbnb and the host. I just lost my hard earned 1152$ CAD which is about 40% more than what I make in a week and also it is better to stay in hotels at least you know what you are getting into and if something like pandemic and not just pandemic but I get to have a full refund if cancelled in advance..Pbdec_1993Version: 20.23.1

✓ Hosting on Illegal SettlementsAirBNB banned hosting on Israeli Illegal Settlements in Palestine but after Israelis threatened to sue them for dollars lost, AirBNB decided to go back on their word and open hosting there after all. Clearly, they understand how disgusting it is to have AirBNBs on illegally stolen land, but they chose money over humanity. The UN recognizes those settlements as illegal and there is no other way to see it. AirBNB should have the integrity to fight those Israelis in court on the premise that they are illegal settlements and do not have the right to host on that land. It’s disgusting that you are profiting off the apartheid state.VdtjbcfVersion: 21.20

✓ New PolicyThey have recently implemented a policy preventing those under 25 from booking an “Entire Place” which is pretty much anything bigger than getting a single room. I own a house. I’ve booked “Entire Places” on multiple occasions and only had good reviews. So I can, at my age: rent a car, own a home, rent a house or apartment have a professional engineering degree, theoretically found or own a company like Airbnb, but I can’t rent a studio apartment or a tiny home on Airbnb.AnthonythesisVersion: 22.11

✓ Air b&b - it seems like a good idea till something goes wrong3rd guests absolutely trashed the place, smashed tv, holes in the wall, stole items such as chromecast and hair dryer. Place was left in such a state it took over 4 hours to clean, when it’s normally done in half an hour. Suddenly when contacting air b&b support to raise a claim for the damage they have ongoing ‘technical issues’ and will forward me to someone who can help. This went on for over two weeks so I couldn’t lodge a claim for the damage. When I tried to contact them again in week 3 they said the claim was invalid as it had to be lodged within 14 days despite there being evidence and threads with their ‘customer support’ showing that it was their ‘technical issues’ that wouldn’t let a claim be lodged..Chris - Chrystal StreetVersion: 22.32

✓ Poor Customer ServiceI booked and paid for my reservation over two months ago. The day of my trip, I flew from California to Georgia. When I exited the plane, I had a bunch of messages from the host stating that Airbnb was supposed to reach out to me to cancel the reservation because of a situation that happened with the previous occupant. At this point I hadn’t received any other communication from the host for Airbnb in regards to this issue. I called Airbnb to figure out what was going on and what were my options. Initially, the representative was helpful however I was offended by what I was offered as a resolve. In preparation for my trip I booked the Airbnb over two months ago and paid almost $800 then. For me to get off the plane and find out that I don’t have a place to stay and all they offered me was a $75 credit towards another Airbnb and a refund of my previous payment within 15 days is absolutely unacceptable. Then to add insult to injury, the representative had the nerve to question with my budget was or how much I could afford to pay for a new reservation. I asked to speak to a manager and I was told that a manager will call me within a half an hour… Never happened. I called back an hour later and was told the same thing… Finally after not getting anywhere with Airbnb I ended up having to spend almost $900 for a hotel. I’ll never use Airbnb again!.Antz408Version: 22.18.3

✓ Changed twiceChanged two transactions 900$ instead of one. So it 900$ more. I don’t now yet if they just blocked that amount. Anyway that created a bunch of problems for me. You should tell people that are you going to do with their money and how much you are going to change/block. They acted very meanly. If I not see my money soon, I’ll go to police..StanleyBSVersion: 22.26

✓ Rating the app, not AirBnBI am rating only one star after 12 months of use. The calendar, which is the backbone of this booking tool constantly freezes. Having to restart the app to use it. It doesn’t happen every time, but it is so often that it is buggy & annoying from someone in the business of service. I have comlpained to support on every support call, the staff who are polite & say they pass the feedback on. The feedback isn’t obviously getting through & it is really disappointing. Also as a Superhost, changing a booking is not an easy task. Hosts need to have a booking tool to adjust, # of guests, # of nights, special offer $$$’s & other tweaks to a reservation, as probably 20% of my guests rock up without having properly read the listing/booking thinking they can get away with bringing extra guests or similar. Pick up your game AirBnB app dev’s.SlobagobsVersion: 18.26

✓ AverageOverall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book..DellDynVersion: 19.09

✓ Literally -5 stars if it were possibleDO NOT USE AIRBNB. They have the absolute worst customer service. They deactivate accounts for no reason. They say you’ll receive a full refund and I have yet to see any of my money. They owe me more than $1,000... with that said please save your time and your money, don’t trust these people. My trip is supposed to be in 2 days I’ve had this booked for a month now and they cancelled my reservation and deactivated my account and I was told I’d receive a FULL refund. As far as the customer service all they say is that they’ll slap a label on it called “urgent” and that they’ll get back to me in 24 hours...got nothing. After I made my SECOND reservation after having my account deactivated, they then accepted my payment and a few minutes later I was told they cancelled my reservation and they’d send me a full refund I called them to see what was going on and where my money was and all they said to me was that he could do nothing about this, he has to send my case to another department and to “rest assured” it’ll be taken care of In 24 hours and as for my money.. as if it can get any worse I was told that my money is “technically in limbo” and that I need to contact my bank, contacted the bank and they said they haven’t gotten anything on their end... AIRBNB WHERE IS MY MONEY!?.Ashley FelizVersion: 19.11

✓ App error and they won't issue me a refund 😡😡😡😡I made a booking on Airbnb and noticed recently that the dates on their calendar were incorrect. E.g. 7th June 2019 is a Friday but the the app says it is a Saturday. I have been waiting for over 2 weeks since I contacted them and still no full refund. Everytime I contact them they ask me to send them videos of me using the app, screenshots, my phones ios version etc. Very disappointed that such a large company is so terrible to deal with. Definitely lost my confidence in this company and unlikely to book with them again. They say they are trying to ascertain whose fault it is... Theirs or the hosts but honestly I don't care... I have no control of the apps calendar but still that haven't given me my refund!!! 😡😡😡😡.JgdrtbbVersion: 19.19

✓ AirbnbI wish I could as positive as others - every booking we have made has delivered poor accommodation - from scruffy to dirty to smelly - with poor quality items towels with feeling of hand me downs or from charity store. So disappointed. Had to leave last booking before actually got set up in the flat - it was late and found B&B hotel that was very nice and cost just the same as Abnb booking. There appears to be little regulation on the places other than client feedback. The last place had glowing reports - what we found did not match the reports and we had to walk away. As there was so many things - it soon became clear that the images on the web site were very old and did not show what it was like at time of booking. I am sure there will be great places out there - may be one day..FRED10Version: 19.26

✓ No option to leave negative feedback when host cancels a reservationI made a reservation that was cancelled by the host on short notice. AirBnB does not provide any method by which I can leave a review to warn other guests about this host because my stay wasn’t completed. When I phoned AirBnB about this, they hung up on me..Can12956Version: 19.14

✓ The absolute WORST customer service!!!I am truly so disappointed!!! My family is going on a vacation in few days and we booked a stay which we had to cancel because of misleading information by the host. But, the host was willing to give a full refund once airbnb reaches out to them. We spoke to the customer service representative and we WAITED FOREVER for them to pick up. They picky up finally and tell us that they will message the host so that they can give us the refund. BUT the host is messaging us saying that they never received any messages from Airbnb. So what is the representative doing to help? So the next day we called the customer service several time and each time being on hold for over 30 minutes. This man tells us that he will transfer us to the team specialized in refund and cancellation. We wait 40mins and this woman finally picks up only to tell us that there is nothing she can do. And she hangs up on me! What is she being paid for?! To hang up on the guests who waited 40mins to finally get some help?! We were bounced from one rep to another but here we are few days away from our vacation and we have an unconfirmed refund, no stays since we can’t book another place until this one is confirmed in addition to having to deal with the absolute worst customer service and no answers to any of our concerns..TreviewsappsVersion: 20.30

✓ Problems taking photo on iPad Pro in landscapeThe app presents a little overlay where one can center the photo id capture, but running the app in landscape mode, the overlay was misaligned, with the overlay rectangle half off-screen. And when I disconnected it from the keyboard and rotated the device into portrait orientation, it put the overlay in the right place and everything looked rendered OK, but when I took the photo, it then grabbed the wrong portion of the photo. Bottom line, the photo capture got thoroughly confused with iPad in landscape orientation (which if you have a keyboard attached, is how we generally use these things). And when I first oriented the device into portrait, I happened to do upside-down portrait orientation (which iPads permit) and then the captured photo was upside down. Lol. But when I backed out, put my iPad in portrait orientation, and tried to capture the photo again, it worked fine. The problem seems to be limited to when you enter the photo capture while the iPad is in landscape orientation. This is all pretty minor stuff in an otherwise quite polished app, but I thought I’d bring this to your attention as this is apparently and use-case that slipped by anyone’s attention..Robert RyanVersion: 19.20.1

✓ Host app experience is janky and always has beenLove Airbnb, but the interface of the app for hosts is so buggy, slow and frustrating. It’s been this way for a long time, with booking calendars failing to load, message notifications from guests not appearing and many more instability issues besides. It makes providing a great guest experience really hard at times - something Airbnb should be prioritizing, not leaving hosts to languish with a horrible tool like this. The traveller side of the app has always been much, much better. Always stable and intuitive. But please please please do us hard-working hosts a favour and make some improvements to the host app..NikoTorontoVersion: 22.26

✓ New updateThe new update is horrible 🤦🏻‍♂️🤦🏻‍♂️.SkeeeerrtVersion: 22.26

✓ Don’t care about guests in emergencies. Side with hostsI was going to go to Saint Augustine to spend the weekend in the beginning of October. Somehow, I accidentally booked a reservation at Beachers 301 (beach vacation rentals ). I got an email saying I was all booked and I was like no! That place looks gross, tiny and overpriced. I tried to get my money back (within five minutes of making this weird accidental reservation ) but they would only refund me half. So I said fine. I’ll just bring bug spray and bleach…However, me and my mother in law were in a car accident 4 days before my trip. I was in the hospital and unfortunately my mother didn’t make it. I contacted the host and said I needed to cancel my reservation and if I could get a refund. I was told no refunds! They give no refunds on anything no matter what. How can Beachers sleep at night and not refund money to somebody who’s in the hospital who just lost a family member?? I opened a claim with Airbnb and of course they side with the host, as they always do, saying they have to do with the host says. I spent almost $600 and got less than $200 back, which was the cleaning fee. I recommend staying far far away from Airb&b and especially that rental, Beachers in Saint Augustine. I will be deleting this app and downloading VRBO.. absolutely disgusting how they treat guests and steal money.Penny LayneVersion: 21.43

✓ Liars and thiefsI got this app back in 2020 when I did my first booking the lady informed me that the neighborhood was a little on the unsafe side so I ask for a refund and was denied I fought tooth and nail and got some money back and the host left me a nasty review. As of yesterday April 3rd ,2022 I decided to give the app a second chance since I was going to Georgia for my birthday I booked a place and the next day April 4th 2022 I fell sick and wasn’t able to travel due to health issues so I contacted the host on how to get a partial refund where I was informed that they have a no refund policy but I can contact support who will send them something to approve me getting a full refund I needed to buy medication so I gave it a shot. Upon sending the request I received no more contact with the host so therefore I texted to see what was wrong and I was informed due to my history of cancelling I was unable to get a refund ( speaking about the one incident from 2020), trying to speak to them was futile as they just kept referring me to bnb support. This app is horrible run while you can because some of these hosts on here act like their aren’t people as well and that they are just perfect little beings that can do no wrong. Even with my health issues and not being able to make it to the reservation they still want me to pay for it..Quuen viewsVersion: 22.13

✓ Buyer beware!The company cares more about their bottom line and hosts than they do their customers. We had the worst experience on our last trip. The oven and hot tub in a home we rented were non operational for the entire stay. We requested a partial refund and after weeks of waiting they gave us an very insignificant amount. Their justification was that the other amenities were provided as per the listing. These included things like a fire extinguisher and hangers. There is very little recourse for the customer. I will use VRBO moving forward..Carmageddon14Version: 19.17

✓ Poor serviceI have used Airbnb several times in the past, I have never had any issues when seeking a refund if my accommodations were not as listed. With the last stay I booked that was not the case. When I arrived to my Airbnb it was dirty, had a stench and, was not at all as pictured. Due to the condition of the house my group and I left the property immediately to go stay at a hotel for the rest of our stay. I contacted Airbnb immediately and informed them about the condition of the house and that I was seeking a refund. Airbnb informed me they would get back to me and didn’t. I followed up the following day, and was met by a service rep telling me the filth pictured in the photos we took was not that bad and a refund was denied/ left up to the host who denied a refund as well. I have followed up with Airbnb several times following this incident and was repeatedly met with terrible customer service, as well as excuses that did not follow Airbnbs guidelines. It has been about a year and Airbnb continues to refuse to refund over 2,000 dollars. The quality of Airbnb seems to have dropped and I would not suggest continuing to use their services. At least with a hotel you know if something is not up to your standards they would allow you to switch to location that was better suited or refund your money..Tsm1620Version: 22.23.1

✓ Disorganized and difficult to modifyMy first time using Airbnb has been frustrating. Within hours of booking my stay in Hawaii for a whole year from now I realized I booked it for 1 day too long so I changed the dates to end one day earlier. My request was denied, despite how they blast how you can cancel up to 5 days before or something like that. So I messaged them to please reconsider since I just booked it that same evening and it’s a whole year away. Back and forth with several different people I was finally told I can change it from 11 days to 10 days and to go back in and request the change. So I did that and it was denied again. So I told them that I was told I could do it. They responded that since it’s past those dates they couldn’t, which I responded that I’m asking for 2024, not 2023 and I was told I could do it. I had the year in several of the messages previous to this one. FINALLY they said yes but it cost me about $200 in fees to do it. Is there no such thing as customer satisfaction anymore or being accommodating to a customer??? I would understand if it was months from now or even closer to the date but it was LITERALLY HOURS after booking it and a year before the booking. And they made $800 in service fees off our booking. I don’t think I’ll be using Airbnb anymore..DarcyzfVersion: 23.04

✓ A cool idea created poorlyThe new categories feature appears great at first, but when you really get in to search it becomes a real pain in the…. Sometimes people just want to search for a place and decide what kind of stay they want that way. I doubt most people have an idea exactly what type of place they want to stay in before they look more broadly. For example Right now I just want a beautiful home I can hang in for a month - open to anything with character and that meets my style! But Airbnb makes me search one category at a time. Make it easier to remove categories (or indicate your search results are more than one category)and improve your UX!.Cjdp82Version: 22.31

✓ Bad experiencesWas new to this and had quite a week from dealing with a fraudulent account to booking another one and getting no answers from the host and stealing my money. First and last time.Mamere1210967Version: 21.26

✓ Misleading adsWent to book a room, found out I book diner reservations for two weeks from the host. I didn’t know Airbnb did diner reservations. Went to cancel afterwards only to find out that misleading ad cost me $293.00. Tried to contact Airbnb for them to tell me there’s no cancellation for the reservations and that they would only refund part of the cost. Am I to assume this is a scam site? No where on the ad did it say it was anything else than a room to rent, which is what this site is supposed to provide, if I wanted diner reservations I would not have went to Airbnb to make them! So unfortunately use extreme caution when booking rooms, they could be for something else entirely. Extremely disappointing to have to experience a situation like this..DbijouVersion: 22.26

✓ App ok, service terrible with no protection for customersAfter using Airbnb for a while as a host with high personal standards, I just had an appalling experience as a guest. I arrived in a place that looked nothing like the description, was dirty and feeling unsafe in the evening after a long haul flight. I told the host who couldn’t care less...! So I quickly decided I needed to get out and find an alternative (which ended up expensive on last minute night search in a busy city due to events happening...). I messaged the host and Airbnb to let them know, and asked to have the money back: neither Airbnb nor the host would reimburse fees and the cost of the stay, and they wouldn’t do ANYTHiNG to verify facts or protect the current and future customers. I found this shocking and should be reported to customer protection... they wash their hands from responsibility hiding behind the fact that they are just a third party platform, which is totally wrong in my sense..Angie HmVersion: 19.20.1

✓ Safety concern submittedI reported a safety incident that happened to me in an Airbnb - I even reported the incident to the local police. I submitted a detail report of the incident and police file number to Airbnb. In the end my account was banned - banned for reporting damage & what had happened to me. I do not recommend Airbnb as they will keep guests as long as they keep using them no matter what they do to other people or the host sites. Shame on you Airbnb this is why especially women don’t report domestic violence..HurtnbannedVersion: 23.02

✓ No respect for renters rights. A con. Go elsewhere!I’ve used air bnb since it first started. It’s going down hill, the customer service is diabolical. My last three experiences: property listed that I made a payment for will have been sold by the time I come to rent it. No mention of this on the listing. No hint of an apology from the owner when she told us. She’s french after all . Apartment in NYC had bed bugs. We submitted photos to the owner and to Airbnb resolutions. No apology, no refund, no gesture of good will. Apparently we went through the system of complaint incorrectly so we had no leg to stand on. It took 1 month of missed calls, crossed e mails, delayed messaging because the resolution woman was ill, yet one of the comments from the script she was working from was, they couldn’t refund because too much time had passed. I wrote a negative review for the listing detailing how the super host had handled us. It was edited down to: This customer had a negative experience. Lastly, I made an overall complaint to Airbnb and no response 3 months later. Indeed I feel hopeless no one will read this review. I see in the media there are tons of negative Airbnb experiences . Don’t put your money here. Use a different service . Sarah. London . UK.Stillness09Version: 19.04

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