Airbnb App Positive ReviewsAirbnb, Inc.

Airbnb Positive Reviews

4.8046 star

Total 102 Positive Reviews

Airbnb App User Positive Comments

Airbnb app received 102 positive comments and reviews by users. Can you share your positive thoughts about airbnb?

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Fantastic app as a host and traveller!I’m not one to write many app reviews, but as a frequent user of Airbnb’s app I felt inspired! As a host it is absolutely brilliant from set up to dealing with client enquiries, the calendar, listing progress and all the metrics to see how your bookings, income and listing is going. So user friendly. As a traveller it works so well for us when we’re making shortlists of accommodation, booking and accessing the trip info while away in NZ and overseas. Easy to use, and I appreciate the accessibility, UX and all the good stuff on tap in this app. Thanks to the developers for doing a great job..Version: 20.11

Outstanding place to stay - highly recommendThis is a very beautiful home and hosted all 8 of us easily. We thoroughly enjoyed our stay so highly recommend it :).Version: 18.44

A bit slow sometimesA bit slow sometimes or struggling to connect..Version: 18.31

Great productAs a host and occasional guest I find the app easy to use and intuitive. AirBnB is a wonderful product all round and it is great to be supported with a great app. I always have my bookings and data with me on my phone and iPad which makes it very easy to run my AirBnB guesthouse..Version: 17.43.1

Air bnbA couple things that would help as I have two listings... the notification doesn’t say which listing has been booked so each time I have to go into the App instead of just having a quick reference of a new booking. Great back up service when I had a problem..Version: 18.03

Love this appMust have app when travelingling.Version: 21.02

Great place with a BeachThe apartment was in a modern newly converted building of many flats. The flat itself was on the 1st floor and exactly as advertised inside. Perfect for a 5 minute walk to an amazing beach with buzzing activity all day and into the evening. Plenty of beach diners and restaurants with out the need to venture into the city centre. The harbours were close too with lots of activity and night life. The city was a bit of a trek but this was exactly what we needed. The bathroom needed some maintenance such as broken toilet lid, towel rails loose and not secure. The bed linen and towels were luxury and the air conditioning was a must for the hot evenings. Great place for a get away..Version: 19.26

Travellers must!Quick, easy and simple. No matter what country and city you visit, you’ll bound to find a house/flat/room/apartment/villa suited for you. I’ve been using this app for a couple of years now and it never failed me. Even when I had a few stumbles, their customer support are very quick to response and very well mannered (Meraflor ☺️) Overall, definitely recommend for travellers and holidaymakers. Don’t settle for a hotel when you can get closer to your desired location and for cheaper. (With a plus bonus of having the entire place to yourself!).Version: 20.06

♥️AirbnbI’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!.Version: 17.44.1

Love the app and will never go back - makes our holidays so much more enjoyable!My boyfriend and I have done a lot of travel over he past 12 months, and have used Airbnb all along our journey. Not only do you get to "live like a local"; you get to meet the local and this person becomes an instant buddy with a wealth of local knowledge. Some of the best meals we have ever eaten are a result of host recommendations! The other wonderful thing about Airbnb is that it allows you the luxury of living day by day. We travel to a town, if we like it we can book in to stay that night..Version: 17.42

It’s a good appIt’s good and you have real people who have homes that they ta’e pride in cleaning and getting ready for you to use! I’ve used this first time twice in one trip and the couples who I’ve booked with are very friendly and understanding and have knowledge of the area. You can pay for your stay straight away and some app places you can book and pay later. This is a good little app if you want to have your booking paid for and confirmed straight away and you need to not worry about it later. I don’t know about refunds and I hope I don’t have too! Good app!.Version: 19.03

Very good service all round 👍🏻!!I’ve used this service a couple times it’s a great service the provide it gives u options and as a customer it’s great to have options now your Airbnb experience really depends on your host u go with I would fully recommend it give people option to have different types of locations and types of host’s properties at different prices. 👍🏻 The service is very quick and easy to book. 👍🏻 It also give the opportunity for people to rent out the Airbnb so all-round everyone is happy. 👍🏻 I did have one situation when I asked for a refund I got in contact with the customer support via the app the team then sent me there customer support number so called them up and told them I cancelled my travels and got a coupon refund which I was very happy with and this got sorted out within the space of 15 minutes. 👍🏻 So I would definitely recommend this service to anyone who would want to give Airbnb a try. 👍🏻.Version: 21.03

Co-hostingThere are some glitches on the iPhone. I️ can’t write the singular personal pronoun “I️” (as you can see) in my reviews. Using the co-host function I️ don’t seem to be able to move from one listing stats to the other. I️ also think there needs to be a few other functions e.g a set timeframe for cohosting if people are only doing it short term to cover holidays. Also would like bigger text for the listing name. My cohost accidentally changed my booking details thinking she was in her listing. Jeni.Version: 17.45.1

Transforming travelWhen you travel with AirBnb the accommodation is so much bigger and better than hotels. Staying in someone’s place connects you to the community. The AirBnb app works like a charm, allowing you to check booking dates and addresses, while keeping in contact with your hosts. It’s easy to compare places and prices and the ratings seem to be very accurate. AirBnb is transforming travel into a completely new experience. No wonder people want to travel so much these days..Version: 18.11

Airbnb is greatI just think the whole set up is marvellous. I love being a host and I love being a guest. I love the fact that the whole money tho g is taken care of so there’s no big diners to have to take care of and you can just be like friends. I find the Airbnb support team great and are really efficient in helping big you sort out any issues. I have been able to change my life and become a full time host thanks to Airbnb and I love meeting people from all over the world. Thanks Airbnb. What a wonderful idea it was!.Version: 18.30

High quality guestsWe have been running an AirBnB in a small cottage in our back garden since May 2018 and it has been a huge success. It has provided us with some badly needed retirement income and the process of gaining Superhost status has been fantastic. But what has made the whole experience most pleasurable has been the guests. They have been respectful, friendly, clean and tidy, good communicators and generous in their reviews of our cottage. Many have said in their reviews that they would like to return and so far we would have no hesitation in accepting them. We hope the trend continues and we are grateful that AirBnB has made this possible as we have put a lot of effort into providing what we believe is a quality experience..Version: 18.42

Exciting way to meet people from all around the worldAirbnb has given us a platform to rent out our annex and allows us to meet so many wonderful people from around the world! It also allows us to do it with parameters that we’re comfortable with. It also gives us the safety net by offering great security options and support. Totally recommend the experience to anyone interested to renting out a space and meeting people..Version: 18.12.1

Calendar fails to load once a new update is availReasonably good app but as a host very frustrating recently. Every time Air BnB put out an update I am unable to get any data from the calendar option on the app. I then have to delete it and reload it.. again and again and again. Also the only other major gripe is under Progress and Future Payments. Since a recent update you see all PAST payments dating back to when you first signed up.. and then have to scroll and scroll and scroll until your FUTURE booking/payments come up..Version: 18.31

Very easy app to useThis app makes booking accommodation easy. Great site layout and clear information.Version: 19.48

How to measureI am not sure how to do it, but I would like to see a measure of the overall assessment of an AirBnB property that considers the price and value for what you paid to stay where you wanted. I.e. you cannot complain if your room is not the Hilton and you paid half the price to be in the same location. You should put up with a few issues not being up to standard. We use AirBnB to have a bit more room than a hotel room and have the option of cooking a breakfast or occasional dinner. How we determine the overall satisfaction of price, location and amenities provided in one tangible measure I am not sure..Version: 19.36

A great way to travel mostly.We use AirBnB a lot. As in we have just travelled around Europe for 6 weeks only using AirBnB to make bookings, and I have made pretty much all accomodation bookings in last 6 months with AirBnB. We have discovered a few things along the way: if you raise ANYTHING with the host, don’t expect to be reviewed. For instance recently we stayed with “Tom” from Vladivostok (name and location altered). He told us there was HEAPS of on street parking. We arrived to a street barricaded by roadworks, which started up at 7.00 am each morning. We encouraged him to let the next person know,so that they could avoid the parking nightmares we had, AND we left a glowing review (we did like his place). No review for us in this instance. The survey questions also elicit positive responses, what people want to know is: is the bed comfortable, the water pressure in the shower good? Is the street quiet? Is the host easy to get Along with? Do you have adequate privacy?.Version: 19.48

Amazing place to stay!Breeze House, is spotlessly clean and has every amenity you’ll need! The rooms are very comfortable and have stunning sea views and a balcony to sit and chill and watch the sea. It’s quiet and peaceful and the hosts are the most accommodating we’ve met! They’ve made our stay incredibly special. We’ve not eaten out anywhere as the food here is wonderful and very reasonably priced! The hosts will arrange any trips and outings for you- again at fair prices. I couldn’t recommend this place enough! It’s been a wonderful week in Kerala!.Version: 18.31

Perfect for finding the ideal home away from home.When we started as a host and traveller ourselves we were a little sceptical of who we may have as guests or what sort of places we would find to stay in. Our scepticism was completely unwarranted, everything is just amazing and has worked out perfectly for us. Hosting has allowed us to afford a few extra luxuries as well as indulge our love of travelling without having to mortgage our very existence. Thank you Airbnb..Version: 19.37

Our first Airbnb experienceOur children have used Airbnb all over the world including Europe, Asia, Australasia and North America. We have been very slow to try it out. However, when visiting Shetland we could not find accommodation we wanted at the hotels (we were booking at short notice) and so decided to try Airbnb. We chose a place owned by a super host. What an amazing standard. We loved it from start to finish. We had booked 4nights and are concluding our visit with 2 nights at a hotel. We both wish we were back at our delightful Airbnb place. Many thanks Airbnb.Version: 18.28

Probably the most helpful customer service in the worldI booked a place to stay in Manchester for the night and the host cancelled last minute and was told the refund was gonna take 5 days to process, after calling customer service I was told they would credit my account £55 to pay for a new place to stay and the refund would still be processed, any other place would have turned me away without a care in the world but the level of support and care for their customers this customer has is definitely a rarity in the modern word and I would definitely recommend this company to everybody who asks.Version: 18.19

Email trailsThe access to messages between host and guest is haphazard- often you can’t find the email you need quickly from the email trail. This is frustrating - for example when directions or instructions are emailed..Version: 18.30

Glitch in ‘read your reply’Freezes on page and have to delete app re download to be able to go back. Unable to edit public reply or get back out if you press ‘ leave public reply’. It forces you to leave something, which is awkward as I just left someone a full-stop only by accident..Version: 19.48

The Host ownerAirbnb team support for Hosting all service.Version: 20.41.1

Superb facilityWe love using Airbnb because it keeps all the information in one place and is so easy to use. The links to information for guests could be improved so they are more visible, but to be honest it’s not hard to find if you know to look, so repeated use means it is easy and since Airbnb is designed to be used repeatedly, once you work it out it’s simple. As a host, the information in the App is invaluable. You can access conversations you’ve had with guests so that even if they book months in advance, you can give them first class attention with ease..Version: 18.31

Highly recommended!Immaculate. Brand new, very good value and great location. Stayed for a week. Will definitely stay here again if/when back in Nashville!.Version: 19.02

The Airbnb Experience brings back the world back to meI enjoy being part of the Airbnb family and it brings the strengths of cultural, religious and ethnic diversities, enriching our lives and helping to become truly a global citizen. Bringing communities together and enriching the cultural, religious and ethnic diversities makes the shrinking world,a better place to live in. My active professional life led me to frequent global travels to conduct and attend workshops seminars and participation in International Water Week celebrations and exhibitions. With my retirement from active service,I suddenly found the door was closed to the outside world, resulting in a stressful situation in my retirement life. Airbnb brought the world back to my doorstep and I enjoy every minute of being an Airbnb host . May the Airbnb go from strength to strength to make the world a better place to live in..Version: 17.50

Stability problemWhen writing reviews, if exciting the app even if it remains open in the background, it will not save your public review which then needs to be typed out again in full when returning to the review process..Version: 18.39

.Good app just be mindful of changing the currency to whatever country you are in before you book because you might think it is cheaper/more expensive than it actually is..Version: 20.50.1

Good AppWe use this app everytime we organise a trip. Easy to use. Despite loving Airbnb services I still live in anxiety until entering the rented place. Until the last minute I am not sure if Im going to have to face a cancellation or not.. it has happened and it’s not a happy or cheap place to be. Please create a category of rentals that guarantees ‘no cancellation’, just like you have a category of ‘instant book’. Unfortunately the discount offered in case of cancellation never compensates for the distress and last minute search into the leftover and expensive options. Thankyou..Version: 18.24

Best app for travelWonderful for travelling. It’s my go to accommodation app & I’ve used it for about 8 years now. Always get good service from Airbnb staff if needed to help with a reservation or any issues. The app is often a bit glitchy lately though. The little notification number icon doesn’t disappear after reading messages in the app which is a bit annoying & makes it more difficult to notice when you get new messages..Version: 19.20.1

Quick & EasyGreat to be able to respond quickly to all guests and easy to find details of bookings, arrivals, departures and updates on the go. Perfect thanks AirBNB. Cheers GHH.Version: 18.04

Airbnb ethosThis is a little different from most sites . The guests are different . They’re well travelled usually younger in heart if not age . Socially seem to be more communicative and better prepared to enjoy the experience . I have loved hosting . Having used Airbnb as a traveller and had very good experiences I feel the ethos is ‘arrive as a guest ,leave as a friend’ . I’ve tried very hard to apply that when I meet new guests . It’s been great so far and it’s brought us in that extra money that is always useful to help our own Airbnb travelling experiences too. Really pleased all round with this..Version: 18.22

Review questionsSome of your review questions are ambiguous. When you ask about a “step free entry” write: “Were there stairs, curbs” etc so the question has a clear answer of yes or no. Same with other questions As some could be answered both yes and no depending on how you read the questions. This is my third review with suggestions to make your Airbnb website more user friendly. I would like you to tell me how you are using these suggestions. There is no acknowledgement that my suggestions are useful and that you are implementing them. There needs to be communication back to me about this please.Version: 19.38.1

Cherry’s place was amazing. Cozy house with beautiful touches.Cherry’s place was amazing. Cozy house with beautiful touches. This host has definitely raised the bar on my expectations at my next Airbnb. She is super understanding and friendly. The bed was ah-mazingly soft!! The air conditioning was perfect. The bathrooms were sparkling clean. The house is located one minute away from Cincinnati. It’s extremely clean and very well appointed. The hostess takes great care in providing that immaculate home away from home comfort. Everything you need for a stay away. Kitchen well stocked with clean utensils, more than enough ample amenities all around. The interior renovation of this sweet little cottage is even better than it looks in the photos. So clean and a fresh feeling. Love the decor and back porch. Close to the highways, the neighborhood felt very safe, relatively quiet. I felt very secure there was also another female traveler, I had a wonderful time! Everything I needed was included in the house plus lots of extras. Thanks for hosting this space, I will definitely stay here again!.Version: 19.31

Some fixes requiredI use the Airbnb app all the time as a host. Some fixes required: 1. When you click on calendar to see future bookings often the app freezes. Work around is to close down app, open it again and go immediately to calendar. Annoying. 2. Progress of future earnings graph does not work very well. Often cannot click on the month in the bar chart to see the amount of earnings you will get and the $$$ title of the bar chart is cut off on the y axis. 3. The amount displayed in the monthly progress chart seems to vary slightly to the actual amount expected to be received based on bookings if you add up all transactions. 4. Would be good for the monthly progress chart and other stats to show gross and net (excluding cleaning fees)..Version: 18.29

Morning painting in Paris with KristinaThe started out wet but cleared up by the time the group met together so we were given our supplies, some guidelines then began our work of art. Kristina was very accommodating and helped with our sketches before we commenced painting. She had already ascertained our skill level so was not overly prescriptive in our application. It was freezing cold and windy! Kristina showed me consideration, moving me to a more sheltered spot and supplying a hot chocolate. She was enthusiastic with our work and only pointed out the good sections. It was certainly an enjoyable morning..Version: 18.38

Superb, always looked after!If you’re a host or a guest Airbnb always looks after you. They have fantastic cancellation and refund policies and they always keep you in the loop so you never worry about what will happen. With COVID19 they offered me a full refund as a guest which was great because my university contact course was cancelled. Thanks for being such a great accomodation provider Airbnb!.Version: 20.12

UnexpectedThank you Airbnb for having such a great app and website to help us all on our hosting journey. I’ve been enjoying it so much. My first thought was to make money but the unexpected pleasure of looking after guests and travellers has just blown me away. Loving it. We’re getting great reviews and it’s been such a blast to make their stay as comfortable, easy, and enjoyable as we can..Version: 18.03

Question of insurance- Airbnb ignoreClose friend has had his Airbnb apartment destroyed by guests - they smashed all bathroom, kitchen, appliances, smeared food etc on walls and throughout carpets. Airbnb stonewall and despite numerous calls have repeatedly been told there is no record! The app is great, however the insurance reassurance is a fraud..Version: 18.31

HostingReally enjoying hosting. Two full years now. No real problems and only one grumpy customer which had nothing much to do with me. The earning capacity in my retirement is such a plus and the experience with people is life affirming. GretelAnderbell.Version: 18.31

Great when it goes well. Rubbish when it doesn’t.I love this site. It’s so easy to find places as all relevant information is immediately available. It’s by far one the best website for this kind of booking and up their with the likes of rural retreats. But I like them when things go wrong your customer support is utterly rubbish. If you get a reply it’s a miracle and I’ve been cancelled several times at the last minute and get no help from yourselves. You should accept some responsibility for this or oblige landlords to work more responsibly..Version: 19.20.1

Great locationThe flat was easy to find and the underground parking was great. We needed access to the station and the city centre and we could easily walk to both. We loved the space and the light. The only thing we would improve on would be the towels. We are a tall family and the towels were too small for us! The beds were very comfortable and we loved having the outside space. Stephen was very attentive and we would absolutely recommend staying here!.Version: 19.26

First time AirbnbFriends have used Airbnb, but it is still difficult to take that step. We decided to try it for a 2 night break in Rome. What a fantastic experience. If that is the standard we can look forward to, I will be happy to do it again. I am taken back that people are happy to share their homes, because as much as it a risk to get somewhere you don’t like, their risk is the state of their home after you leave. Maybe we spoilt on the first one, but I am looking forward to trying it again!.Version: 18.49

Needs improvement. Has bugs.This app is good when its working. It constantly crashes out in the middle of use. And you need to start your search all over again The 'Filters' section could use more options. You put in your desired dates and it still displays properties that are booked out. You are forever trying to go through one by one just to find what is actually available on your date of choice..Version: 18.23

AirBnB v HotelsYes. Great app but there’s more to it than an app. We are turning more to using Airbnb than staying at hotels as they offer more for less. We are timeshare owners so appreciate the home from home feeling when on holiday/vacation. Airbnb gives us the home comforts of a timeshare but the flexibility of being able to choose from hundreds of properties at our holiday destinations. Hotels tend not to have kitchens where you can make a quick snack or grab a cold drink from the fridge, put a few clothes in the washer/dryer and if there are several family or friends spending time away together then apartments offer a common space for all and at an affordable price. Just respect the places you stay as these are people’s homes too!.Version: 17.41

More than what I expectedRoy (help desk) helped us alot with a last minute booking and cancellation. He worked with us so that we were able to find something better than we initially booked - all in the space of a couple of hours!!! Thanks soooo much Roy for your guidance during a very stressful time. 10/10 service 😁.Version: 18.40.1

Even better than expectedThis is the first time I’ve used AirB&B, after recommendations from friends, and found it so easy to use, informative and with a massive choice of properties and destinations available for almost anywhere in the world!!! The app is really easy to use and provides an easy to follow ‘trail’ so you can see what you’ve looked at and can therefore make the best decision about a location. Highly recommended... so much so that I think I will use AirB&B for all my holidays & trips in the future!.Version: 19.33

Outstanding overview of the Las Vegas stripJonathan was an enthusiastic guide to his adopted city. This was a balanced and exhaustive introduction to the glamour and kitsch that is Vegas. But much more, it was a guide to the history, to unexpected quiet retreats amongst the furore, and suggestions for best coffee, best food, best drinks... even best ice cream and chocolate! In short, how a local takes advantage of the amazing infrastructure at a very reasonable price. I especially liked that Jonathan was totally committed to giving a really thorough tour, even going overtime to nearly four hours. Also both pre and post tour, he emailed us a guide and suggestions for further exploration. And he was totally genuine in his admiration for Las Vegas 😊 Very highly recommended, excellent value, especially for visitors who might be staying a few days or returning. Thank you Jonathan !.Version: 19.38.1

Penalty of suspensionIam not happy about the restriction imposed on my property because of one unverifiable complain of one of the quest recently submitted. If there is clutter in the house it simply because it's a lived in premises and not a hotel where some guests expect 5star hotel accommodation. Some pictures taken by guests don't really reflect the negative side of the premises further more the rooms advertised are uncluttered and so quests wonder the entire place looking for unprecedented reasons to claim refund. I find this kind of unreasonable information given by some quests utterly unacceptable to cause a temporary pause on the adverts Thanks you Alice.Version: 18.19

ExcellentExcellent app..Version: 20.44

Brilliant experienceTwo different groups of my family enjoyed this wonderful experience. We found it fascinating and fun and we learned so much from George and his brother. We would definitely recommend it to anyone who is able to go. The only downside for us was that just before the village of Agios Mathias there was another unsightly smelly load of rubbish on the side of the road which hadn’t been collected. We have seen these all over the south of the island. Please please Corfu officials do something about this eye sore. It is a blot on the landscape of a stunningly beautiful island..Version: 19.35

AmazingThank you Airbnb for helping planning our trip. The layout was perfect and the fact that you put up a massage, which i (the user), had to agree on that you must treat anyone, no matter who they are equally. Well done.Version: 18.30

Air BNBAirBNB allows us to stay in some amazing places. The filters allow us to select the type of place that suits us. We enjoy quiet places with a kitchen. This is something you don’t often get with motels or hotels. Some of the places we have stayed have opened our minds to how people in other parts of the world live. Both the similarities and the differences. If you keep an open mind and a sense of humour you can enjoy it all.. Regards JandJ.Version: 19.24.1

Alternate incomeDoing Airbnb has saved my life. Met great people already and all this only made easier by an extremely proficient online page as well this awesome app.Version: 17.44.1

Sooo easy.Airbnb make it so easy to have guests staying in our Airbnb, the communications between guests is made easy. The app is also easy to use on my computer and phone. If you are thinking of doing Airbnb they have ideas and how’s to make your Airbnb happen. HInt- Have your Airbnb they way you would expect it to be, and go that little bit further to make you guests stay easier. I.e. If you can pick them up, give them a lift or supply a bicycle, bottled water in there room, it all helps your guests and makes you feel good too..Version: 18.29

Amazing Business Model!We are making additional income per year - thanks to Airbnb! And this app streamlines the whole process!.Version: 17.41

Secret Walk Kyoto - ArashiyamaWe had a lovely stroll with Yoshimi taking us to the old parts of the town with beautiful houses, a temple and quaint alleys, places we would have never found without her. We also passed through a beautiful bamboo grove and were able to take wonderful photos, everywhere being most scenic. Yoshimi also found us an excellent restaurant to have lunch and provided us with many insights of the area we had explored. We enjoyed our morning with her very much..Version: 19.14

We love hostingWe are elderly and this extra income is most welcome. 99% of the time our guests are wonderful. The 1% that are challenging we just think about them wish them well. Happy hosting to all of our community. Pete and Sher in New Zealand:).Version: 18.45

It didn’t go well. And I’m giving Airbnb five starsThis is my first time using the app. Stayed at a place which was absolutely not as advertised. It is the peak of the holiday season and all property prices are sky high so it was difficult for me to find somewhere else. This marred my view of Airbnb immediately because I thought to myself there needs to be some kind of check in place by Airbnb before hosts list their properties and reel people in. I thought I was in for a very long fight when I picked up the phone to tell Airbnb of my concerns with the property. What followed, was some of the best customer service, and an immediate refund. The agent even helped me search other rival sites when nothing was found on Airbnb as a suitable replacement. I’m not sure whether I should disclose that but that shows a willingness to accept responsibility and assist their customers over and above what was expected. My credit card was refunded within 24 hours, and I was able to find somewhere more suitable. Would I use the app again? Maybe for more trusted/verified reviewed properties, but yes. This experience with Airbnb has not deterred me from using them in future, in fact I feel more confident..Version: 18.32

Greed over user valueMaking a booking took three attempts. Only the third one finally worked (hosts had not updated the dates or had wrong prices), but all three payments to AirBnb worked flawlessly. I am now waiting for my money back and it can take up to 15 days and creates cash flow issues. The experience is optimised to maximise AirBnB revenue rather than my ability to get a booking. Perhaps optimising your app to check if the property details are correct and charging me when availability is confirmed would bring me back..Version: 19.24.1

Plimmerton, Wellington, NZThis was the first time using Airbnb and my sister and I were VERY impressed. Would definitely use the service again when travelling locally and internationally. Will definitely recommend this to friends..Version: 19.17

Great half day tour to get to know ColomboMy guide, Rushad, was very knowledgeable, helpful and spoke excellent English. We spent a lovely afternoon visiting the highlights of Colombo starting at the port district and St Peter’s church, followed by a visit to the Currency Museum next to the old lighthouse, took a stroll along Galle Face, and finished the day at a couple of lovely temples including one on the lake and another conveniently located close to my Airbnb. As I was the only person on the tour I even managed to have Rushad squeeze in a couple of unscheduled bar stops! Excellent tour which gave me a very interesting overview of Colombo and its history..Version: 19.35

Just new to listingWorks well for me, guests so far been 5 stars. Online system works well with easy communication between hosts and guests. Only been hosting a few months working very well. Best of all you get paid automatically no paper work !.Version: 18.34

Latest updateThe latest update on iOS has removed ten ability to archive messages with a swipe.Version: 18.50

Calendars have to keep reloading the app to workI would give you 5 stars if only you would fix the calendars..Version: 18.09

Must Have App!I’ve used this app for many years, I’ve found it to be easy to navigate, has loads of helpful hints what to do and what’s on in your areas you decide to stay in. All information on this app is fantastic and if you need help, you get helpful friendly service from a customer service member. I’ve never had a problem with this app and would definitely recommend! 😊.Version: 19.29

A Day Not To Be Missed!A fabulous experience from start to finish. We were picked up and enjoyed a 2 hour trip to the Atlas Mountains. Stopping along the way to enjoy local wares and take photos. Loved witnessing the home cooked Berber bread that we then ate as part of a lovely light Berber breakfast. Walked thru the village, then drive to the mosque and onto meet a local potter. Made a tangible, which was a treat. Back to the Local host for a traditional Berber lunch(which was truly delicious). Then headed back home. The driver Hassan was very professional and safe. Said was also professional, informative and a fantastic guide. The Berber hosts were very generous. It was a major highlight of our trip to Marrakech..Version: 19.17

Opening up the worldI love everything about Airbnb, from its philosophy to its easy way of booking and amazing communication with hosts and guests. Such a great way to travel , making it affordable and personal..Version: 18.31

Easy to use, fast and easy to readWe’ve been using Airbnb for over a year as guests and as hosts. As hosts their booking system is very simple and easy to follow. You can see who’s coming at a glance. Updating information is simple and the pay out is prompt. We belong to another booking system but by far prefer to use Airbnb. I also appreciate the security check that we all have to go through. It makes sense in this day and age to know that your guest or host can create a safe environment. Using the app as guests is just as easy. Reminders pop up on the day showing you all the pertinent information for mapping. Fantastic app, fantastic service five star all the way..Version: 18.17

Love Airbnb!We have used Airbnb extensively in the past 4 yrs. we have travelled to Europe twice in that time staying for 8 weeks each visit. This last time (December 2018 - January 2019) we travelled in Greece, Romania, Austria, Czech Republic, Netherlands, Switzerland, France and UK and stayed in 9 Airbnb properties ... all were exactly as described, and we were only disappointed with one property, but saying that it was not a disaster by any means .... just way to small! What I love about Airbnb is the variety of accomodation you have to choose from. It caters for everyone, no matter what your circumstances and bank balance. Additionally, the booking and payment process is simple, fast and safe. Personally, I would never bother to look for accomodation by any other means. Can’t recommend Airbnb highly enough!.Version: 19.04

Lifesaving Travel AppNever using another hotel again! LOVE Airbnb. Our trip was ruined by the killer Lombok earthquakes. We had to find last minute accommodation for 6 nights and have been able to locate the most gorgeous, unique Balinese villas in different areas. Airbnb refunded us immediately for the cancelled Gili trip. Communication was insanely fast. The app is simple to use and more than adequate. Love to see how this company will continue to improve..Version: 18.31

SO GAR SO GOOD !!!!I booked a trip to Nashville sending a request to my host she then accepted and I then paid the only thing was o was paying a deposit and airb&b took full payment. I wasn’t that bothered as it had to be paid in full before I travel. I then reduced the time I was staying I emailed my host to request this she said no problem and airb&b gave the refund for the extra nights. So far I haven’t had a problem with them I know they don’t release the payment to the host till after your stay. I will let you know what happens after I travel but so far so good..Version: 17.45

Thank youYou have changed my and my families life! We were cutting it fine financially, and now thanks to Airbnb we're peaceful. I know I've got the money to pay our bills and all I have done is rent out a portion of our backyard. We get to make money instead of paying it to the bank each week via our mortgage! Thank you so much for this game changer. What you've created has given us an opportunity, which will grow our family, and help to propel us forward. From the bottom of my heart, thank you..Version: 17.44.1

Accommodations that are good value and of reliable qualityUsing AirBnB you use the experience of other travellers to ensure no disappointments when booking somewhere to stay..Version: 19.37

Meeting great peopleOne of the things I love about Airbnb is we’ve met so many interesting travellers. It works really well for us to share our space with others looking for a quiet out of the way place to lay their head..Version: 18.41

Easier than a hotelQuick, easy, and generally a good way to meet people.Version: 19.46

HandyWe always checkout Airbnb places and there’s a great range of accommodation. The only thing though is I wish the prices put on the main photo gave a range (from cheapest time of the year to the most expensive, with the fees included)..Version: 18.44

Best travel/booking appAirbnb is one of my go to apps when i’m going on holidays. first of all, they provide a safe and friendly community online, and they have reliable information about the accomodation. very informative, and it is easy to find all necessary and important information about accomodation. the way that you can not only view homes and other types of accomodation for where you are going, but also activities and other things to do there is amazing. for me, i would say that airbnb acts like a travel guide book (except in your pocket). overall, it is an app that makes it incredibly easy to book a stay somewhere, and find things to do. i have seen countless beautiful accomodation all across the globe through this app, and it has never glitched or had any major stuff ups. very happy..Version: 19.16

Great customer serviceI had a potentially horrible stay at a host location. It smelled terribly of cat urine and feces as soon as the door opened. I set foot inside and realized the the bedroom light didn’t work and it was pitch black besides the flashlight on my phone. The front door wouldn’t close correctly unless you turned the deadbolt. Just ridiculous and smelly. Immediately called Airbnb for a refund and they responded amazingly. I provided pictures and video of the place and got a full refund and the host’s privileges were revoked. They also set me up with hotel accommodations for the night as it was late and no other Airbnb’s were available until the next morning. I spoke with the same person every single time which made customer service amazing because i didn’t have to retell my story and explain myself to a new person. The CS manager called me and emailed me within a very timely manner. It was all resolved in about 2 hours! I’m very happy with the service and will continue to use Airbnb..Version: 20.03

Love working with Air BnbWe have the pleasure of working with Air Bnb through a home we own . Since changing it from an investment property , it has been a delight to host beautiful guests , all I have to do is provide a 5 star experience and Air Bnb through their platform provide me with a steady stream of guests . Air Bnb are Professional , helpful , organised and are always at end of phone to help . It allows you to be able to shine to to the world at large - as long as you work at your part . Well done Air Bnb - grateful we can be part of your journey and you in ours !! Take care Ingrid and family.Version: 18.31

Great ServiceThank you Airbnb! You provide a safe place for people to share their homes and properties with fellow travellers without the worry. I have had several experiences with renting outside of Airbnb but I’ll remain with Airbnb solely. The added protection is worth it. I have also had a great experience with one of your staff when I was worried about losing my super host status. The problem was resolved and I kept my hard earned Super Host status. The support was greatly appreciated..Version: 19.01

Good work AirbnbAirbnb has certainly revolutionised the travel industry and made new options other than hotels. The customer first focus is what I really like and need out of this service. You go to a foreign place, things are not what you expect and Airbnb is totally understanding of this. Perfect. What I would like to see is a delete message function. Currently it only goes archive. Also, I would like Airbnb and grab to partner so that I could be taken straight to the place. Currently I’d have to copy and paste that location to another app. Which isn’t intuitive. Further, why don’t Airbnb get hosts to offer free mini bar and free airport transfer services and free laundry as an option. It all adds value and everyone benefits. It may cost abit more for the room but this is convenience that travellers are sure to appreciate..Version: 19.33

Safe and EfficientI’ve been both host and traveller with AIRBNB for more than five years, since they were just a small company. I’ve rented out my rooms in my home in both Australia and Indonesia. Of course things have changed a lot, as they adjusted to managing a huge organisation, but overall I think they do a great job. Certainly from my point of view It’s a much safer, simpler process to do my bookings with them when I travel - And I meet wonderful people and stay and fascinating little places. As a host, I’d never let people stay in my home any other way. It is far easier to check on potential guests, and to manage the process of this day with me, thanks to this brilliant system..Version: 18.11

Airbnb - it’s a small world after allGreat to see the world through the eyes of the travellers visiting as we share our cultural tastes and differences. It’s inspiring to fellowship with the world in my own home and find my own travels shaped by the stories and impressions left in my home by my guests. As a guest in another’s home or a host , Airbnb has made traveling ‘local’ far more exciting than just being a tourist..Version: 18.43

Megan MooreWe have been hosts for 8 weeks and very new to this but the air bnb support systems are exceptional and reflect first class service with prompt support and guidance when needed. Am so happy I became a host am loving it..Version: 18.31

Great customer serviceI had a host call me the afternoon of our booking to say the place we had booked wasn't available anymore however could move us to another apartment 15min drive away. Given my work was next door I didn't want to accept the proposed unit. The host requested that I cancel as they didn't want to cancel and incur airbnb charges. If I cancelled I would have been charged cancellation fees. I called airbnb and spoke to Phoebe who immediately addressed the issue with the host and my refund came through within 30 minutes. Awesome service and thank you. This has never happened to me before and given the great service I will continue using airbnb. As for the host Apartments Domain Melbourne I will never use then again as not being charged cancellation fees by airbnb - even though they were in the wrong - was more important than serving me as their customer and most importantly doing the right thing. Thanks airbnb!!.Version: 19.07

Good with quirksEasy website to navigate and a great service to have in general (we generally prefer local homes over hotels), but often strange things happen to the price. For example, it seems the quote can sometimes be less or more depending on whether you’re using the mobile or desktop site. And in general, the prices can change within minutes or change when navigating from the search page to the host page. Anyway, we still use Airbnb for all our trips so 4 stars..Version: 18.31

Stop over from CairnsWe stayed at Jocelyn’s place as our first stop of our road trip from Cairns to Brisbane. It was my wife, 2 and a half month old child and myself. There are no words to describe the cleanliness and hospitality of Jocelyn, she made sure there was nothing to complain or even raise an issue about in our stay. We only stayed the one night, however would’ve happily stayed longer. Jocelyn has everything clearly labelled for her guests, so it makes us feel very comfortable and welcoming. Thank you Jocelyn!.Version: 18.03

Better photos neededI only used Airbnb once in Greece and I was very happy with the service. But few times I looked up places, for instance, right now I try to book a place in Byron bay. I am confused about all the closeup pictures of sink taps or pillows and so on. What is that about ? That’s not helping me to choose a place ! And if I can’t see the ocean from your place please don’t post any random ocean pictures, I’d be more interested in what I really see when I look out the window..Version: 19.40

Airbnb works well but has weak unfair pointWe are using Airbnb already a while, and for most of cases the place where right as described and the host decent people, but unfortunately in other few cases very disappointing, rooms and house dirty with missed amenities and rude hosts. So when a bad host is expecting a bad review a cause of lack of care and cleaning, he/her can easily avoid this risk by simply not submitting any revue. In this way even if we write our review, it would not be published, putting other travellers at risk of a bad experience. This weak point in Airbnb needs to be correct to not be unfair..Version: 19.01

Calendar issuesHi awesome Airbnb team!!! The App is awesome and I never miss any communication!! Fantastic! Now on a bit of a feedback side I seem to frequently have a hard time uploading the calendar on my iphone6s ever since the new OS came on the scene... which leaves me a bit in limbo since being on Instant Booking and not being able to manage that side of things sometimes... Also a suggestion... is there a way to have Instant booking on for Monday-Friday but not weekends?? You doing a great job!! Love it! Thanks Kat.Version: 17.47

SabinaMy biggest issue with this app is that I don’t have a way of deleting the old messages and no one seems to have an answer, instead they keep talking the space on my phone. Please do something about it..Version: 20.48

Calendar issuesThanks for a great site but sometimes my calender(s) doesn’t work , wont show up, it just shows that’s its loading/thinking.Version: 17.47

EffortlessAirbnb works well because the app is so well thought through and designed , very user friendly !!.Version: 17.37

FeedbackHey there, We are Superhosts on Airbnb and we enjoy a lot all the experience on meeting and hosting people...we used to only advertise through Airbnb before, but we found out that the rates applied to the guests vary and are much higher than we thought... it’s not very clear to the host who has to set up prices accordingly... The biggest issue we have is the word VALOR...this is the word Airbnb uses to translate for VALUE. But in Portuguese it actually translates to COST. And when a guest gets asked to give a star rating for COST rather than VALUE, the outcome can be very different. I would like to thank you for your attention and look forward for your response. Shane & Eli Kemp..Version: 18.19

Hidden Gems of Hoi AnWe had a wonderful time with “Happy Harry”, our host and his helper yesterday morning. He picked us up at our Villa promptly at 8am. Unfortunately we did not know that we were expected to travel by motor bike, being an “older” couple we prefer a safer mode of transport. Harry ordered a car for us and we were on our way. The tour was everything we expected and more. Harry is very professional, knows all the local people, the food was amazing and our total morning was so interesting. He took us to places we would not have found on our own. Thanks again Harry. regards Bronwyn and David Allan.Version: 19.27

So far it’s been good, but needs a little work!So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually..Version: 18.24

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