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XFINITY TV Remote App Complaints & User Negative Comments 2024
XFINITY TV Remote app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using XFINITY TV Remote? Can you share your negative thoughts about xfinity tv remote?
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XFINITY TV Remote for Negative User Reviews
✓ Bring back record featureLet me add my complaint to the long list I have already read about our frustrations not being able to record program from the app. Why was it removed? It was THE most helpful feature in the app and you took it away from us. I would also love to see a star rating next to each movie in the app guide. I have been a Comcast customer from before Comcast bought out my local cable company but I am getting increasingly disgusted with the service. Have you any clue as to why so many are switching to streaming services? Why are you not listening to the customer complaints and bringing back the best loved feature??.Version: 3.8.1
✓ Needs to Be Deleted From iStoreI am a new Xfinity customer having switched from FIOS a few days ago. So far I am very happy except for Xfinity Remote. FIOS TV app has a very good channel guide that I can view from my iPhone or iPad. After downloading Xfinity Remote and trying to get it to work I finally called Support. They answered very quickly however the 1st Tier CSR could not solve problem after directing me through several menus. I was escalated to another rep who told me the app is disabled and not functional, that it is being upgraded but no time window for that. There is no other way to view programming by day and time nor set up or cancel recordings from a mobile device. Why is the disabled app still available for download? You would think this would be a priority. Since according to other reviews her why not just go back to a working version until the new app is available? Small bump in the road on my Xfinity journey but irritating. I would like to commend customer service for the quick response and not requiring me to spend the 10 minutes it takes to work through FIOS auto attendant process..Version: 3.8.3
✓ App broke the same day I got an email stating their commitment to keeping things running smoothlyNo longer able to view anything at all on the On Demand tab. I’ve tried closing the app fully down, restarting the phone, and deleting and reinstalling, but nothing will make it work again. “Best” part is that the same day it stopped working, I got an email shortly after where they were stating their commitment to keeping all of their stuff running smoothly knowing many folks were going to be home a lot more the next few weeks. I keep checking a few times each day to see if it’s working again, or if they’ve released an update which may fix it, but still nothing. At least On Demand on the box itself is still working, for now. Since that was down for almost two weeks not long ago..Version: 3.8.4
✓ Needs arrow and enter buttons!!My remote stopped working and have to use the app exclusively until the new remote arrives and it is impossible to continue watching anything after one recording or one on demand show. There is always a pop up box (to watch next episode or delete, etc) after each episode or recording that I have no way to get rid of on the app without the arrow and enter function. It stays there no matter how many new recordings I choose or channels I change. I have to unplug the box and let it reset. It’s so frustrating. Of course rewind, fast forward, pause and play would be super helpful too and seem to be no brainers, but to not have the other arrow functions doesn’t make sense for customer service to suggest using it as a substitute for the actual remote because it doesn’t function properly. Very disappointing!.Version: 3.8.0
✓ Needs workSince the last update I am unable to schedule recordings in my app. Please fix this. I like to use the app more than my actual remote because my remote can be a bit laggy. I would also like to see better search functions, for example on the on demand screen on my tv there is an option for “free to me” and there is not that option with the app. Another thing I’d like it to incorporate is in the “ways to watch” under a title it does not show Netflix as an option like on my tv. Also, bundles are unable to view or purchase from the app..Version: 3.7.0
✓ What About Scheduling a RecordingUntil about early December, 2017, I was always able to use this app on my iPad or iPhone to schedule a recording. Since then, this capability has disappeared. This was easily the most useful part of the app. It allowed me to program a recording when away from home and suddenly remembered I had forgotten to do so before leaving. It allowed me to program a recording while someone else was using the TV without disrupting his or her viewing. Now, for no good reason this capability has disappeared. I called CS at Xfinity after a ew days and complained. I was told technicians were aware of the problem and working on it. Here it is, six weeks later, and nothing has changed. This is unacceptable..Version: 3.8.0
✓ App Is “Decommissioned”At least that is what the tech support person told me this evening. I see that many others have the same problem! My problem began with being unable to change channels using this app - something I have been doing for about the last year or so easily. Looking in t app, I noticed that the cable box was not listed under my devices. So, I called Comcast to find out why my cable boxes no longer showed up under the devices and I was connected to a technical support “expert” who told me it was decommissioned last year. Apparently, there were many issues with the mobile app. If that’s true, why haven’t I gotten ANY communication to that effect and why would it still be available in the App Store? It makes no sense to me..Version: 3.8.3
✓ Why can’t I see just see just this channels in my plan?I don’t see why you can’t somehow make it so the customer can set up the remote to show only the channels in their plan. It’s irritating to scroll through all those channels only to find a show and it’s not in my plan. And what good shows am I missing because I don’t know where my channels stop? Also to would be nice to have volume control: so after I find a show I don’t have to grab another remote for the sound. You do know that sound levels vary from station to station and from show to show. You call it a remote; so why do I have to keep grabbing an actual remote? Maybe you should have called it Comcast General Channel Listings..Version: 3.8.0
✓ CrapJust like all of Comcast / xfinity, this is garbage. Worst of all is xfinity customer service. HORRIBLE customer service. How about the constant glitches in my service. How about my set top boxes saying I'm not authorized to receive the service when I pay $200 a month. How about repair technicians who don't show up, which had happened to me 5 different times after waiting all day. How about the cable line that is running through my yard for 2 months now and the guy who buries the line hasn't showed up yet. I could go on and on because I'm only scratching the surface. Xfinity is garbage not worthy of garbage and so are their employees. Beware if you think of signing up for this service or leaving your current provider. Here’s an updated review since my last review above. Since I have switched to the X1 service (2 years ago) I’ve had much better luck with my service. I haven’t had to call customer service, even though Xfinity customer service is still rated at the bottom of the barrel. The WiFi is very fast too. The xfinity tv remote app WAS really good, right up until you can no longer record your programs away from home. WHY WHY WHY would you get rid of that feature???.Version: 3.8.1
✓ Lags....a lot!My remote broke while in the midst of stay-at-home orders in March. The stores are closed and I can’t get a replacement remote. For the past two months I’d had to rely on this app to work with my streaming box. It works, but suffers from huge lags. You press a button and then wait for about 3 seconds for it to reflect on TV. Its not such a big issue when doing a voice search, but this delay in changing volume, switching channels or typing something in Netflix search (xfinity doesn’t support voice search in Netflix) is extremely frustrating. I wish they fixed this soon (or opened their stores soon)! Also- it has no power button or volume button! I need to use another app on my old galaxy S5 with an IR blaster to double up as TV remote now 🤯.Version: 3.8.4
✓ No longer able to set recordings from TV Remote appThe ability—from the xfinity TV remote app—to set recordings, has recently been removed. DUMB MOVE!! This was one of the best features of the app. Now, recordings can only be set when at the location where a customer’s TV service is provided. A person can no longer set recordings when traveling or otherwise away from the service location. When I called Comcast to complain, I was told it is “a legal issue.” Comcast owes its customers a complete explanation and a time estimate when the feature will be restored, if ever. I’ve been a Comcast customer for many years and have rejected many solicitations from other companies over the years, but now may be the time to change my service provider. Satellite or internet companies may be the answer..Version: 3.7.0
✓ An answer, of sorts. No expert.Someone wrote that they complained to Comcast about not being able to record from our remotes anymore. Which really gets me mad, by the way. I didn’t know why either, and was going to call and complain too. And then thought I’d get the same “legal issue” answer. I mentioned this to my husband and he acted like he knew what they meant. So I asked. And while I’m no expert, I sort of understand. He said yes, he was surprised it didn’t happen earlier. It’s copywrite infringement. I’m not going to go into it any further, since this may not make it thru. But I thought I’d try to explain a tiny bit. And this is too long. Edit if you want, Comcast, but at least publish some of this. Thanks..Version: 3.7.0
✓ Guide Data Missing”“Guide Data Missing” is my biggest problem. This app seems to quit working every now and then. I can’t remember how I got it to work, maybe delete and reinstall. It works pretty good most of the time, then just stops working on my iOS device. I have been trying for about 3 months to get it to work. Finally reinstalled it tonight and got it to work. Tried it again and get “Guide data missing”. I have to give up on this piece of junk. I over rated it at 1 star, but that is as low as the scale goes. I wish the developer would fix it. This app used to at least function. It has not been updated in months which means xfinity doesn’t care. They give us something, brag about it, then forget about it..Version: 3.8.4
✓ Trying to get the app fixedI think i should have just did one star...when I had direct tv I could watch,record and everything and now that I switched over I can’t even watch the local channels on the app...this was supposed to be the best company around and there only letting you do on the app that they want you to and they shouldn’t do that...if they don’t fix it I will find a company that will allow me to do anything I want to when I’m on my app...I shouldn’t have to call people at my house to record a show for me instead of me doing it myself...I like having control for myself not the company telling you basically what you can do....Version: 3.8.2
✓ Totally trashJust like all Comcast stuff this absolutely HORRIBLE. my mom was on the phone for 3 hours with costumer service and all they did was say the same things over and over again. at that time we had just gotten home from getting our new equipment and we couldn’t even get through one screen. I have to say we’re are not participating in anything involved with Comcast/Xfinity ever again. also, about the phone remote I can’t even do anything on it it don’t work it’s TOTAL TRASH! As I already said I just wanna make it clear we’re never participating in anything with Comcast/Xfinity again. Hope my reply was useful for other users and for Comcast/ Xfinity to up there game a little have a nice day..Version: 3.8.3
✓ Remote screwed up my TVMy Remote does not work 90% of the time. It takes forever to register the channel, then the screen freezes for several minutes at a time making me miss the beginning of my shows and games! So frustrating. I get error messages telling me that they are having errors or their (Xfinity’s) end and to try again later or to navigate away from the channel and try to come back to it. This has been happening several times nearly every day over the past week. Even the voice selection function using my physical remote does not work. I get locked on an in between screen or the guide page and cannot access the show I want. It’s terrible! I’m gettyready to dump Xfinity!.Version: 3.8.3
✓ Sub-par By FarThe Xfinity TV Remote app does indeed function and certainly comes in clutch during those times you just can’t find your actual remote…but sadly, that’s where the fun ends. This is in no way, shape, or form a replacement or even a viable alternative to your standard Xfinity remote; most of its features and functionality are simply not there (ie. volume, channel up/down, ‘home’ button). It’s almost as if the developer quit midway through & they just let this thing go live anyway. So, am I grateful for this app in a pinch? Absolutely. If I was talking to a friend about Xfinity & feeling helpful, would I recommend it to them or even brig it up as a ‘feature’? No way. The Xfinity TV Remote leaves much to be desired…and by the looks of it, it’s going to stay that way, since it’s been getting similar ratings & reviews since Day 1 and remains sub-par all this time later. **Come on, Xfinity. We pay a pretty penny for service…so don’t we, as loyal customers, deserve a basic functional remote app?! Even Vizio offers that & the TV I purchased from them only cost $89! (That’s less than one month’s service with you.) Do you not value our business? I’m not asking you for the ability to launch a rocket from the comfort of my living room…just suggesting you provide the basic industry standard remote app. Wuddaya say??.Version: 3.10.0
✓ Poor designThis app is so poorly designed. Why on earth would developers think users want to see a blank screen a keyboard when first opening the app. There’s no reason why the app can’t open up to the actual controls. You have to press the microphone just to get to the main screen that, for some reason, has 3 separate sections?? voice, directional controls, number pad. All this would literally fit on one screen. When changing the tv you want to control, a whole screen pops up just so the device names can be tiny in the corner. this app is so crudely designed. I don’t know who designed this or who is in charge of the maintenance, but I suggest they find another job because this is a poor attempt at good user interface. It hasn’t changed in YEARS. The ONLY positive thing about this app is that in the event there’s an issue w the remote, I can control the TV. Wish there was power/volume controls though. Also not sure why xfinity has a million apps. Why can’t there just be ONE app to consolidate my account, xfi, remote, home, hotspot, like this is annoying. The only separate app I can understand is the Stream app. do better Xfinity. Customers don’t pay an arm and a leg just to be neglected..Version: 3.10.0
✓ Used to be much betterThe most convenient part of the app was the ability to record programs when away from home. That was a nice option especially for those of us with busy and/or irregular schedules. Why that was taken away is anyone’s guess. I have read other reviews from many months ago where this issue was described. The reviewers were told by Comcast/xfinity that the technicians and engineers were working on the issue. But it never changed. I was told the same thing just 2 days ago. What a joke. Pay over $200 per month and be lied to. In the past I would have given the app 5 stars. However with the “improvements” it is 1 star at best..Version: 3.8.1
✓ Not connectedIt used to work. I would have given a 5 star but now it is a 0 star. Had to give 1 star because a zero star does not work. I could review the channels to see what is on as I am watching a program and change the channel if I wanted to. But now my phone says I must be connected to the internet. I am and I could log off xfinity and re-login and it still says I must must have internet connection. I can browse and all my other apps that need internet work just fine. I tried uninstalling and re-download but nothing. I can see the xfinity remote when I am on a different network other than the one at my house and I can watch the xfinity streaming as well, but not in my own house. Why?.Version: 3.8.2
✓ Sad... 🤦🏻♂️Really Comcast? What happens inside that company that prevents you from getting it right? I used to be able to schedule new recordings through this app which was extremely useful for people like me who aren't home much so we can still schedule our desired recordings while out of the house and now that functionality is gone?! I can no longer set the ability to record when viewing future TV shows in the listings section or edit recurring recording options which I used to be able to do. The red record button is simply gone. Worst part is that it would appear that this change is intentional considering I don't see any mention of an ability to set or update recordings anywhere in your description. It's no wonder so many people are jumping ship and becoming "cable cutters". ✂️ 📺 That always sounded like more trouble than it's worth but everyday I think I'm getting closer to joining them..Version: 3.8.0
✓ Why are the review dates all out of order?This goes out to both Xfinity "and" the ITunes Store. Before I usually install any updates, I typically like to see the reviews of the updates after a few days, so I don't do an update of a "bomb" or a problematic update. Now, it appears with all the apps in the ITunes Store, the reviews are literally all not in chronological order by date, but from dates all over the place. It's making me hesitant to install any updates ever since I noticed the change. Remote app I have really isn't anything like my home remote with the menus so it's pretty difficult to give any kind of review, except for this one where I can't tell if any recent updates are even available and that the remote doesn't appear like the XR1 remote for X1 which isn't a plus..Version: 3.6.2
✓ Don’t botherThis app worked perfectly for two years—no glitches at all. Then a couple of weeks ago, it quit. Although I could open the guide, it couldn’t download the guide data that would show what show was on which channel and when. I thought it was a slowdown and would resolve itself, but it didn’t. I tried a few times a day to access the guide, and it would give me the same error message: “Unable to load information because the server stopped responding.” I upgraded my iOS, and made no difference. I even deleted the app and reinstalled, and I get the same error. Obviously the problem is on Xfinity’s end, and they’ve had at least two weeks to fix it, but they either are unable to fix it or don’t care. Bottom line: don’t plan on using this app for its guide or remote purposes, because you’ll just get frustrated. I also have DirectTV, and its app works perfectly, so I’m abandoning this Xfinity app in favor of DirectTV..Version: 3.10.0
✓ Useful only when it worksIt has been useful to have this app .. as an alternative to Comcast’s remote, to select a new channel when we can’t find Comcast’s, to search for programming. It’s certainly easier to search than with the standard remote. And we don’t care to pay for the X1 service. However, half the time recently it doesn’t work. It seems to forget our credentials and can’t load the program guide. And then it won’t allow us to “Sign Off.” Only solution is the delete the app, reload it, and reenter our login. Stupid! Last updated some 7 months ago. They need to maintain this app if they intend to offer it..Version: 3.8.1
✓ Average, could be way betterMy physical xfinity remote broke and Comcast customer service wanted to charge me to have a new one sent out, or drive 30 min (one way) in the rain, then stand in line, just to get a replacement. For what I pay each month I expected better help but shame on me. So now I have to use the xfinity app to navigate my comcast cable. It’s not too bad but has the potential to be much, much better. I finally realized after a few months of use that tapping the microphone icon within the remote app also brings up the arrow navigation and keypad, and that makes my life so much easier. It’s not very intuitive but at least the functionality exists. I would love a way to go to a channel directly from the guide, instead of going to a page description first. Also it is too easy to click/unclick the “favorites” stars on the guide page. Hopefully the app will get better over time. It serves its purpose for me until I dump xfinity for charging too much, frequent outages and providing total crap for customer service..Version: 3.7.0
✓ Needs info and guide buttonsThere needs to be an info button and a guide button. It's weird to be watching a show where the "restart" prompt comes up but the app has no info button to allow you to restart from the beginning. It's annoying then switch to search or to the in app on demand. I wish you could navigate using the guide for on demand on your tv screen like you can with the comcast remote. I also don't like that some episode info is not shown in live tv descriptions bc I like to see how long a show is or whether it is the most recent episode so I can know if I should watch a previous episode on demand first..Version: 3.6.2
✓ Downloaded because xr11 remote doesn’t workMonths of probs with remote, lots of days on end w/o tv and outages, and a phone customer service call more often than not takes 45 min . A few times it took much longer. This app does not allow you to adjust volume. This app allows me to turn tv on and off, and change channels, good, since the remote does not even turn off tv. I pay extra each month so that I don’t have to drive 18 miles to my local Xfinity store. Last time I did that the wait was abt 15 minutes. Additional costs for Comcast $5.00 gas to drive to Xfinity store and back. Time involved with this. This remote: $7.99 for 8 pack of Duracell batteries; batteries life this time was less than 2 weeks, so batteries cost for 1 month was $4.00. I tried using cheap Chinese batteries but they were too weak to work the remote. Batteries are purchased on regular grocery store shopping days. I see that Comcast products are not reliable. They have, in my opinion, a third world attitude; there is no pride in excellence. The allegiance of this company is ONLY to the family of the managers of Comcast/Xfinity. By the way, the most common reason that a company changes name is to avoid liability..Version: 3.8.2
✓ User interface for On Demand too limitedI have no major problems with the TV listing UI although it is a bit small and only shows 30 minutes of time in portrait mode. However, the UI for on demand movies is a complete and obvious ploy to maximize revenue for Comcast. I already pay a monthly subscription fee in order to access free movie content on demand but this app provides no way to exclusively browse for titles I have free access to. A simple filter entry of "free to me", which is available in the Xfinity set top box UI, would instantly improve this app and my rating. For even more stars in my rating you could add categories to the OnDemand screen. Comcast’s grouping of movies isn’t helpful at all. Who care about premium networks when I can’t even sort by genre..Version: 3.7.0
✓ I wish I could give 0 starsI’ve been using this app for a few months because my normal remote stopped working. The app was decent enough, but a few weeks ago all the phones in the house were suddenly logged out. Ever since then I’ve been stuck in a password reset loop. I open the app, it asks for my account info, I enter it, and then it says to reset my password but gives me no way to do so. I reset my password on their website, and it didn’t fix this. I spoke to a rep who said that they knew about the problem and were working on it. My television is stuck on one channel and I can’t change it. I’m looking into switching carriers because this is infuriating..Version: 3.10.0
✓ HorribleFirst, let me say I rarely write reviews. But, this app warrants 0 stars (I had to pick 1 star but I wanted 0). Comcast removed the ability to record or cancel recordings from the app. This is totally inexcusable as This was the only useful feature. Put it back or I will be switching providers. This app is worthless now! I read another review where the reviewer said Comcast removed functionality for legal reasons. Comcast needs to stop providing total BS answers. Furthermore, even in my house, I can't set recordings from the app. I can only set recordings from the remote control in my house. I know for a fact that DirectTV can set recordings remotely. I was told the functionality was removed because it was not used by many customers. This makes no sense whatsoever. Shame on you Comcast. Why don't you actually put your customers first for a change. 0 stars!!!!!!.Version: 3.8.0
✓ Let me record a program through the app!!Xfinity no longer enables setting up a recording of a program through this app. In the past I used this app often, and loved it, as I was able to set up a recording of a program anywhere, anytime through the app. When I heard about a great show, or remembered I wanted to watch an event, but I wasn’t at home to set up the recording- I simply used this app. I even used it to record when I was at home because it was easier than turning on my tv to set up a recording. With this feature disabled I find this app totally useless. If I am at home, my remote works perfectly well, so why should I waste battery life on using this app?!! Fix this problem Xfinity!!.Version: 3.8.1
🙂 XFINITY TV Remote Positive Reviews
XFINITY TV Remote works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact XFINITY TV Remote.
⛔ XFINITY TV Remote Problems
