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Orbitz Hotels & Flights App Complaints & User Negative Comments 2024
Orbitz Hotels & Flights app received 95 complaints, negative comments and reviews by users. Have you ever had a bad experience using Orbitz Hotels & Flights? Can you share your negative thoughts about orbitz hotels & flights?
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Orbitz Hotels & Flights for Negative User Reviews
✓ FlightsWhy carn't you add other airlines instead of the most expensive 2 in Australia :-(.Version: 2.0
✓ Car HireTried to book a car rental and it will not allow us as we live in the UK. Very unhelpful when asked how we could do this when clicked on “How can we help”.Version: 22.20
✓ Select currencyMost websites has currency selection, but this one has not. I paid with my Canadian phone number and Canadian credit card with post code, it accepted but shows only the amount not with the currency. So, I was forced to pay US dollars in stead..Version: 22.49
✓ Points scamSo you actually pay more for bookings using orbitz app but that’s the ok because you get orbucks which you can you towards future bookings but surprise you can only use them for a handful of their selected crap hotels... there are way better travel apps available and you’ll save money !! Don’t waste your time with orbitz and their fake marketing tactics.. sleazy.Version: 18.49
✓ Poor appPoor app, flight prices vary vastly from orbitz web site..Version: 3.2.2
✓ Price goes up n upMy last booking was directly with the airline. Don't appreciate 502usd via browser in the morning then 569usd in the aft via the app. Logged in both times..Version: 18.30
✓ AustraliaWhen trying to book a hotel using this app, it would allow me to enter Australia as my country address BUT would only accept USA states - and would not allow the booking to proceed without entering the state. Not good!.Version: 4.3
✓ Ripped off $Au70/night x 9: $Au630The currency is in USD which only appears in tiny print on the last screen when making a reservation. Thus I made a decision to book not realising this. I was charged a currency conversion fee of $Au45 and the actual room rate for all of 9 nights ended up being $au72/night above the going rate on other apps. Orbitz thus facilitated my being ripped off $Au630 for my stay. Thanks very much guys, well done. If the app is sold on the Australian App Store for use in Australia, then they should be required to state with every use of the $ symbol that it is $US..Version: 5.4
✓ Not for CanadiansThey charge US but make it seem they charge Canadian with even charging the exact tax percentage for Ontario. They also state pay later and charge your credit card right away.Version: 22.8
✓ Don’t use this companyThis is an awful fraudulent company. I made a purchase for a hotel for my up coming trip and they never sent me an email confirmation or saved on my app. There’s a tab on the app that supposed to save your upcoming trips and this app did not, so I didn’t think my purchase went through. They don’t even notify you of your upcoming trips. I tried to call them and they put me on hold saying that the hotel wasn’t answering but I called the hotel before I called orbitz and they did answer them they said they would call me back tomorrow and they never did they also said that they would email me and they never did. I used chase to pay for this trip and chase if refusing to refund me so I don’t recommend orbitz or chase. They are both bad companies. If you need an app use Priceline because they will email you a confirmation they will save your trip on the app and they will notify you more than once of any upcoming trips..Version: 19.32
✓ Horrible Customer Service!!First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request. After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before. This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund..Version: 21.14
✓ Change to Canadian fundsI love the App! Just really want to have it in Canadian dollar.Version: 19.45
✓ App is not at all customer friendlyNoo noo.Version: 21.49
✓ DO NOT USE THIS COMPANY!!!This company blatantly lies, they say they offer refunds but they don’t. They have absolutely no empathy or compassion or respect. It’s like speaking to a computer that won’t allow u to speak. They do not treat customers well, nor do they provide accurate information. If I could give this a -5 for stars that wouldn’t even come close to how horrific my experience was with them. They have no social skills speak over top of u, don’t listen, blatantly lie. I’m thoroughly disgusted and i intel to ensure that ketch xu is reprimand for the hostility ignorant way I was treated. Don’t waste your money on these pieces of garbage you’ll regret it an issue arises.Ketch Xu at corporate office is the rudest narcissistic person I have ever had the misfortune of dealing with, the arrogance, lies etc they don’t care about customer service or people in general. I intend to take this to a level that can’t even imagine. This company is disgusting..Version: 18.26
✓ Completely messed up appI received a text with confirmation of my flight and itinerary number. I needed to cancel my flight, and when I went to cancel, it said they had no record of my itinerary or email address. I’m not sure how I can cancel my flight in the next 24 hours now..Version: 22.8
✓ Update plzNeed update for retina display.Version: 0
✓ AdequateGreat location near Disney and clean and adequate overall. A bit run down and in need of a refurbish (it’s a pretty old hotel and the rooms are starting to show their age.) They had an issue at checkin where they listed us in a different room than we were in and then deactivated our door access cards on our second day telling us we were in the wrong room and that they had assigned our room with all of our belongings contained there in to someone else. Took a while to finally convince them of their error and for them to let us back into our room. This event was frustrating and a bit concerning as to the security of our personal belongings left in the room. Also we were there for 3 days and never once had maid service. I’m assuming due to the same clerical room issue mentioned above. We ended up just requesting fresh towels as they only gave us 4 to start and we were a party of 6. Hadn’t had issues like this when we stayed here several years ago so maybe was just a random isolated incident this trip. Again, the location was within a short walk to Disneyland so weighing that with the other issues I would have to give them an average rating as a result..Version: 22.42
✓ BewareAll prices shown are in US dollars even if not specified. What looks like a deal ended up more expensive when currency conversion apply..Version: 21.41
✓ PotentialHas a lot of potential. Mixture of positives and negatives..Version: 2.1.1
✓ Never using it againI was told that I had a credit available that I had until March 13, 2022 to book a flight, but they never mentioned that my flight needed to completed before that date. When I called to book a flight using my credit, they told me that the flight needed to be completed before March 17, 2022 which it was a different date from the beginning and with the inconvenience that had only 5 days left to complete my travel, if I didn’t want to loose my credit. Then they suggested me to book a cheap flight that would supposedly cost me $45 from LA to MIA to not to loose the entire credit that I had in the beginning. And told to call back to book my real travel and to use my remaining credit. I never got a receipt of that amount and When I called back to Orbitz, they told me I used $72 instead of the $45 that I originally planned on using with the excuse that it would be better that loosing almost $400 of my original balance. I requested to talk to the manager or corporate and Ajpit (the person who I spoke to at last) or something like that refused to get me in contact to explain my situation that I’ve been going through the couple of weeks. I also requested proof of my remaining credit and apparently they are the only ones that can see it. Don’t put yourself into this headache and book your travels somewhere else..Version: 22.11
✓ Will never use Orbitz to book travel again!I had two tickets to Las Vegas for tomorrow for my 50th birthday celebration with friends. My travel partner was unable to travel so I had to cancel their ticket only. After three hours on hold or calls, two two different agents that went able to help me. Then the entire flight was accidentally cancelled. I have now spent the last 30 hours stressed and anxious about getting to Vegas for my special event with little sleep. After five more hit hours with two more agents who have investigated my claim, they still haven’t corrected the issue and won’t confirm that it was their mistake. The same ticket now costs double what I paid two months ago. I was supposed to receive a call back yesterday after my claim had been sent to management. I’m supposed to fly out tomorrow morning and I still have to ticket reinstated. They are still investigating to see if it’s my fault or theirs..Version: 21.16
✓ Worst company ever!Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers..Version: 17.43
✓ Cannot change currency in appThe app only shows and books flights in USD! I wanted to search for flight on CAD. There seems to be no way to change it from USD to CAD! Bad design!.Version: 19.17
✓ Works wellWorks pretty well unfortunately it does crash during booking at times.Version: 4.3
✓ Missing so many featuresAn app that's a complete waste of time. No flexibility in search, limited filters. You can't even select a flight class. Fail..Version: 8.2
✓ DisappointedThe price listed wasn’t the price I was charged and I have been unable to contact customer support..Version: 21.24
✓ Horrible customer serviceBooked round trip flight through Orbitz. More people decided to join the trip and I checked my flights to reserve more. Found out one of my flights got canceled and no one notified me or gave me a refund. Called Orbitz customer service and was told they can’t do anything and to call the airline myself. I called the airline and no help. I called Orbitz and same thing happened. I requested a supervisor and they said they would return my call in an hour. No call back ever from anyone. I tweeted about it and their customer service team reached out and basically also did not help. I had to bug the airline into giving me my refund. A lot of wasted time, I booked through Orbitz not the airline why do I have to do your job? Do not recommend using them, just go directly to the airline since you’ll end up doing all the work anyways..Version: 21.28
✓ Confusing for meTried booking a flight from Melbourne Australia to San Francisco USA and it told me the duration of the flight was about 5:30 minutes, with the longest segment being from Atlanta to San Francisco @ 4:15. Tried three times. Same result. Gave up..Version: 3.0.2
✓ Worst servicesI booked a van through orbitz from economy car rental they passed on the booking to advance rental,i was waiting outside the office of advance rental for 1 hour and nobody responded,worst experience ever never go through orbitz,economy car rental as well as advance rentals.Version: 22.17.1
✓ Worst company I've ever dealt with!!I bought a flight from this company and cancelled it with the 48hours they gave me to do so, as a close family member passed away! I never received a reference or the money back to my bank account, so I contacted them. Absolutely useless!! They told me I hadn't cancelled which i had!! thanks a lot orbitz for making the worst few weeks of my life a whole lot worse! Big waste of 1700 pounds! You don't deserve any stars but I had no choice.Version: 2.1.1
✓ Another dumb American appYet another app that thinks the world revolves around America. Flights are returned in dollars (no option to change currency) and the phone number probably works great if you're in America. Apple really needs to protect the rest of the world from this type of stuff..Version: 0
✓ Will never use again.Every time I called , I was told something different. All I did was change my flight to a later one and I regret it because it became the most complicated issue . I was told I would get my money back after 3 business days and after that did NOT happen , I was told a lesser amount than what was said before would be refunded . I was displeased with that so I was told a manager would call . Waited two business days and no call . When I called the 3rd time, they told me the money (the lesser amount) came back to my account within that day when again , it did not and the original agent said 3 days . Everyone had a new piece of information and was very unhelpful with the way they kept repeating the same thing . The sad part is the person who referred this app was so excited. Meanwhile I was excited to tell you all that orbitz MAY be good for travel in general , I wouldn’t know this is my FIRST TIME EXPERIENCE with them; but if you have any issues , I you may as well just take the loss because they tell you things that do not happen AND they avoid the issue by repeating what you already understand..Version: 21.22
✓ Better than websiteWorks more reliably than their website.Version: 4.7
✓ Human contactI know you are busy......but I have been trying to sort out changes in my flight for about a week. The airline says I must contact Orbitz.....but all I get is an Auto reply that asks me to contact an agent. I am in Thailand....how am I to call when I will be on line for quite some time and I pay the charges from here. This is my first contact with Orbitz and it has been very difficult ......I need a human on the chat line.Version: 20.12.2
✓ Horrible AppThe only app in the world which only quotes in USD, ridiculous could be an amazing booking tool..Version: 8.2
✓ Credit card issues/ trouble bookingI was excited when I found a site that had low prices. When I Tried to book my flight and hotel that was advertised at a good rate, at the end of the transaction it stated “ room not available” and it advised me to select a different room/hotel. I encountered this issue multiple times. My credit card now has these pending transactions for the room that I could not book. To make matters more of a headache The package I tried to lock in was available. I get that the prices fluctuated but over the phone I was going to be charge a higher rate then advertise on the site. Customer service could not accommodate for the inconveniences or honor the price I originally tried to book it for since it was available the whole time. Orbitz wanted to offer a 50 dollar coupon towards a stand alone hotel for a next booking, but after this headache I’m not sure I would want to risk pending charges for transaction that might not go through..Version: 19.20
✓ Unreliable after all these years.....I have used orbitz for years. I just had the worst experience ever. Tried to book after spending hours searching and deciding how to book. Clicked booking and it rejected a card that was fine. Went through it all from start hit book with another card. It rejected for no states reason. Went in again from scratch entered all again price went up. hit book rejected again! No reason given. So called by phone for help. The recording stated they would not help with nee reservations to go online to book. IT WOULD NOT LET ME BOOK OVER AND OVER. completely let down by orbitz called the airline. Had to wait 20 minutes for a call back but they were able to take care of us. Get the flights we wanted. Very friendly and helpful at the airline while orbitz did not even bother to provide anyone by phone. Really bad no Longer can rely on this service. GO RIGHT TO THE AIRLINE YOU WILL BE MUCH HAPPIER!.Version: 21.6
✓ Terrible WeekendI live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through the app to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip..Version: 19.24
✓ RewardsQu’est ce que l on fait avec les rewards J ai 6. 00 je fais quoi avec ça Je peux appliquer sur un vol ?.Version: 18.37
✓ Lack of currency choiceThe lack of currency choice, like getting quotes in your home currency other than USD is a major inconvenience and annoyance. Add option for Canadian $ please. Apps like this should emphasize convenience and it would be so easy..Version: 19.9
✓ App is fine the insurance is a wasteThe app is user friendly and never really had an issue. My issues are always with the insurance they offer. It’s a complete waste of money. Trying to submit a claim and get your money back is almost impossible. The response time is over 2 weeks after submitting a claim. And if you have any questions it through an email with the turnaround time is over a week. Was in a car accident before my trip and had to cancel but it wasn’t cover because the accident didn’t happen on my way to the airport. A total joke. Save your money and skip the insurance or book directly with the airline. At least that way you get airline credit if you have to cancel..Version: 22.15
✓ USA currency onlyTired of having to convert to Canadian dollars every time I book. Everything is great except that! Canadians like to travel as well, and in our own currency!! Change this please and I’ll come back!.Version: 19.43
✓ Poor car rental serviceOrbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber..Version: 18.38
✓ The WORST customer serviceSo I called Orbitz customer care during this crazy pandemic and after pressing nine million buttons to talk to human, I finally spoke to someone in another foreign land. He was just as bad as speaking to a robot because he just kept repeating himself, now, I’ll give him 1% of credit by stating that we are in a pandemic but for me to wait on the phone for over an hour and 26 minutes to speak to his supervisor, to be just hung up on, is completely absurd. I will never, EVER, book another flight through Orbitz, Expedia, or any other company that is not directly linked to the air line specifically. Oh, don’t get the insurance, I’m still waiting on a refund and they keep asking for more and more documents delaying the inevitable. If I could rate Orbitz below a single star, I absolutely would. I hate this capitalism corporation, they hold you and your money hostage. If I didn’t like a shirt, and I wanted to return it, would I not get that money back? Why is this so difficult?.Version: 20.16
✓ No other options for currencyApp does not provide personalization of Currency and Country. Prices shown can be confusing. Only to find out AFTER booking that it is in USD - which resulted in a more expensive payment..Version: 22.23
✓ Don’t book a trip with OrbitzI booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t. On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy. The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!! ORBITZ HAS BECOME A SCAM COMPANY.Version: 18.3
✓ RubbishFares showing more than double.Version: 3.0
✓ It’s all a scamOut of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion.Version: 18.38
✓ Easy to book, impossible to changeI don’t really understand Orbitz’s concept of customer service. Sooooo easy to book, yet impossible to change absolutely anything. Due to japan still not allowing anyone in their country, I’m having to TRY and make a simple change to a booking of a flight that we planned to use as a connection while staying a couple of days in that city before and after we depart for japan and when we return. Yet even though I purchased flight insurance (keep in mind, I don’t want to cancel just change) it is still like pulling teeth to get someone to talk to me and assist me in a simple change with the exact same air carrier. It will not allow any change in the app and only gives me a contact number to call to speak to a “customer service” agent. The first time I called, even though it said a 3 hour wait, I figured it wouldn’t take that long. 4+ hours later, after I cleaned my house, went to the gym, showered, and made and ate my dinner, I gave up. The second time l opted to get a call back anndddd they never called back. This is the third time, yet again waiting for a call back after I thought first thing in the morning might change the result, but still 3+ hours of nothing. I am coming up ON 12 FULL HOURS OF HOLDING AND WAITING FOR A CALL BACK. Whiskey Tango Foxtrot Orbitz?!?.Version: 21.20
✓ Rubbish appSpent the last half hour trying to book a hotel, each and every time, there is an error with your credit card, try again. Gave up and booked on another app with no problem. Deleted.Version: 4.7
✓ I am extremely disappointedTo start I will say I knew going in that it wasn’t a fancy place, all I wanted was a safe and clean place to stay for the night, to say I didn’t get either one is a understatement, to start there was a lady yelling profanities in the driveway and nothing was done, I did not feel safe leaving my car in the parking lot, once in the room I noticed there was no security lock on the bedroom door, it reeked like an ashtray, the floor was stained and the bedding had burn marks and cut marks all over and there was graffiti all over the bottom of the bed frame the bathroom door was held on by the top hinged so I couldn’t even shut the door, i felt scared for my life and the safety of my family and my vehicle, I felt like it was a crime scene, when left there was someone leaning up on our door listening to us talk, I spent 5 mins in the room and felt so dirty that I would feel safer sleeping in my car then staying in that room, im extremely disappointed on how orbitz could allow this type of place to be rented out on their site, I expected more and when I mean more I mean a clean and safe place to sleep, I will never be using orbitz again for anything for their lack of concern over this matter.Version: 22.9
✓ Orbitz cost me thousandsI booked a trip to Hawaii though Orbitz. At the last minute, AA delayed my flight by a day. So I booked another and called Orbitz to cancel the leg of my flight that had been delayed. They said they had done so, but instead canceled my entire trip (on the day I was traveling). So I was surprised to learn I had no connecting flight, no hotel, etc. It was as if I had gone to Hawaii for a week on a whim, and everything was so much more expensive. When I called they were first like, “Well we gave you a refund, what’s the problem.” Then they said there was no way they could’ve ever canceled just one leg of their flight because that’s impossible. I said, Well it would have been nice to have known that. So they said they would do an investigation, but then never did. Now when I call they have no record of the event. So now I use the Orbitz app to shop and then book my tickets elsewhere. My trip was $2,000 more because of Orbitz. But hey I earned $8 Orbucks..Version: 22.12
✓ Flight Price CurrencyI got out my credit card to book 2 flights as I thought it was a Canadian app, from my App Store. It was in USD and about $500 more in Canadian. Should be able to change the currency, as on other apps!!.Version: 19.16
✓ Currency LimitationAfter years of complaints still only able to use USA currency. Obviously happy with American users and to heck with the rest of the world. Too bad!.Version: 19.30
✓ Extremely Disappointed!Orbitz buys Jet Blue tickets in bulk to save money and to allegedly save me money. The app does not give you the option of upgrading your ticket options- that is only available on the desktop site. Of course I found all this out after I booked my trip. The ticket option I have does not allow me to pick seats until 24 hours before my trip which means my party and I will not be sitting together and in the back. It was less than $40 a ticket to be able to pick the seats right away. I would have paid it if I had the option. Thanks a lot! I can cancel my booking because I paid for insurance but I would have to fill out paperwork and wait up till a month to get my refund. What a mess!.Version: 20.3
✓ Su'sVery clunky. Poor selection of airlines. Poor layout & slow. Kyak much better.Version: 1.4
✓ Terrible serviceI have been on the phone now for 3 hours and 52 minutes trying to rebook a flight. The rep and I agree on a flight. They put me on hold for a minimum of 25-45 minutes only to come back and say that flight is booked. One call I was on hold for 45 minutes. The call dropped and I never received a call as they take your number in case the call is cut off and she even took my cc info the the price difference. Third call I’ve been on hold for 55 minutes. They found me a flight but ask me to hold. And I. Having to tend to my mom here at the hospital… the reason I’m having to rebook. I will never use Orbitz again and you can be sure this will be on social media. A person by the name of that ren was who assisted me last. She just came on the line said it would be two hours. She wanted me to stay on the line for an additional two hours. So now she’ll be calling me at midnight…insane!.Version: 22.2
✓ Can’t change country or currency to CADThat’s all.Version: 21.46
✓ Good & BadI find the app to be very easy to use to book travel; I can book an entire trip in minutes! However, if I want to review travel later, it is very cumbersome. It took me forever to find how to get a list of my past trips (it was super easy to get a log of my Orbitz points, something I don’t really care that much about). And then when I finally found my past trips, I could look at one but then it would return me to a place where once again I had to struggle to find that list. And as a final insult to injury, when I’d find a trip and click on “receipt,” it will not tell me which credit card I used (in my case, mine or my employer’s); that seemed utterly bizarre not to be able to see the method of payment on the receipt!!! Please make the trip history more user friendly!.Version: 19.30
✓ Don’t book hereI booked a mini vacation for my bestie and I to celebrate the end of one cycle of cancer treatment. I checked beforehand to make sure I could change or cancel and even paid extra per person to insure the booking just in case something came up that I couldn’t foresee. After booking my friend decided she would rather pay a little more to fly from our small airport instead of a Minneapolis for convenience. I tried to change the booking but was told that Orbitz couldn’t do it and that I had to go through the airline directly. I tried that but apparently they don’t take phone calls. I keep getting a recording stating to try some other time.. which I did many times to no avail. I called Orbitz customer service again to ask what my options were only to be told “ I’m sorry, you have no options”. Avoid this at all cost.. book through your airline people!.Version: 22.15
✓ There is more than one currency in the worldTravel app. Only US$ currency. Dumb.Version: 18.37
✓ Why is Talk to a Person Never an Option???I booked a flight several months ago for a from Portland to Chicago, along with a return flight a week later. Yesterday I received an email from Orbitz telling me that my flight had changed to include a 7-hour layover in LA, and that since it was a different flight I would have to check with the airline to see about seat assignments. Frustrating, but the worst part is that when I called the customer service number provided by Orbitz for any questions, all I got was the endless phone tree loop with the ominous warnings about the long wait to talk to someone, and why I should go in line to solve my issues. What’s the point of providing a “customer service” number when it doesn’t actually result in any customer interaction? Remember the days when you had a travel agent whom you could call, one who seemed to care about arranging things for you? This is ridiculous..Version: 21.27
✓ Don’t Use OrbitzI feel like i’ve been a customer with Orbitz for quite some time but i’m now deciding to step away from using them as a booking agency. When it comes to finding easy and cheap flights, orbitz is great but the second you have to deal with flight change/cancellation it’s a nightmare. They make it so it’s impossible to do it yourself, you must speak with an agent to change flights or cancel flights. Most of the time the agents are extremely challenging to understand and almost always seem confused. It takes for ever and you can spend hours on hold. They explain things very poorly and make it really unclear when your trying to understand how to go about changing a ticket date, time and location. I spent the last few days dealing with different agents on the phone and every single one was challenging to deal with..Version: 22.30
✓ What a jokeRubbish.Version: 1.4
✓ Website much betterThe website of orbitz is clear and easy yo use. This app is totally the opposite. Useless, just use the www..Version: 4.8.1
✓ Why only in USD?Only in USD!!.Version: 19.34
✓ End my accountToo much communication please stop. You are killing my battery. Close my account and stop all communication..Version: 19.42
✓ So stupid, I couldn’t change my profileI couldn’t change the country from USA to Canada on profile. Which caused a problem of mismatch with the country between the reservation and my real information, when I tried to check in online for my vehicle rental. What ridiculous! I am moving out of Orbitz after the trip. Update: customer service is garbage.Version: 22.34
✓ Potential fraud alertBe very careful when you book international flight tickets with Orbitz. I booked two Turkish airline tickets from Izmir AFB airport to Istanbul IST airport from Orbitz. the flight ticket for each person is around 250 dollars. Then I tried to book another ticket and happened to check Turkish airline official website. The same day same ticket is around 60 dollars. I then checked with several other tickets within Turkey. It is not a single case. It happened a lot for other flights with very different prices. Not sure if it is a trick from Orbitz or Turkish airline, but be very very careful with the international flights. Also, never use its price match service which is 10 dollars. It is another trick which can never help you. Even though I found this huge price difference, they will not refund me because of price match. They do not match other websites. They claim they only match if they get lower price on their website, and who knows how they decide price..Version: 19.10
✓ Check inNot able to check in on this app.Version: 19.33
✓ There are better.Needs a lot of work to be user friendly. Picking dates should be from a calendar instead of a list. Currency should be selectable. UI is confusing. Generally poor..Version: 1.6
✓ Orbitz are scammersI will never go through this company again I paid $1900 to fly OKC to Houston it’s stopped in DFW where my flight got delayed and then closed they offered me a 710 flight but said it was not promised and let’s three people canceled I had no choice but to rent a rental car for the concert I was trying to make it 7 PM I drove four hours to Houston to find out the Chris Brown concert was canceled so I was supposed to have a 5 AM flight but when I went to drop off the rental car they were closed so I’ve been had no choice but to drive eight hours back to OKC I did not get on these two flights and Orbitz does not want to refund me any money the person I spoke to was very rude very uncaring and could not understand anything I was saying due to the fact we were texting back-and-forth because a person would not get on the phone never ever again while I use y’all very poor customer service and y’all scam people out of their money.Version: 22.11
✓ Charged 2 times for a hotel I canceled weeks in advance with free cancellationSo I booked a trip through the app with Orbitz a few weeks before the trip plans changed so I canceled with the virtual agent so I go to check my account the day of the trip I'm charged for the hotel causing an overdraft so I contacted the hotel and Orbitz virtual agent hotel says the manager has to do refund so callback tomorrow Orbitz said basically the same thing except they would email me when the refund was processed in 24-72 hours so the next morning I look it's fixed still now I'm down 32 dollars in overdraft fees so then later that day I check my account and see they charged me again causing another overdraft so I call the hotel the say they'll fix it now 2 days later still waiting on my money to be processed back into my account no compensation for overdrafts they caused due to there mistake and the hotel says it's not there problem either so this has been my experience book with caution.Version: 22.25
✓ Pricing is BrutalThis app is misleading. I tried booking a number of flight / hotel packages and once the rooms and flights were picked, a total appeared with the “checkout” option. As soon as I click on the checkout, the price goes up $700 with a note saying “we are sorry this happens but travel costs go up unexpectedly”. What a scam!.Version: 19.46
✓ Be careful with car rentalsI recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away. I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund..Version: 18.21
✓ Not goodDeleted app. Overcharged bcos currency chooses what country to charge as. So dumb n confusing.Version: 21.40
✓ Want a choice of currency'sSeems prices are in US dollars. Would prefer an option to select local currency..Version: 8.7
✓ Rubbish, using their service may cause brain damageThey always surprise with good prices, but when you choose the trip they tell that they are sorry the trip is no longer available, and this happens to all the flight searches I ever tried with this horrible app. They are cheating, USE ON YOUR OWN RESPONSIBILITY.Version: 4.7
✓ RubbishNo multi city option and slow to load results. Have deleted it.Version: 18.12
✓ Microcell Chattanooga- not great!First our reservation charged our card twice. We got to the room...tiny room, LOUD RAP music from next door. Went to front desk and she changed our room, NO microwave and bed shaped like a “U” with HUGE indent in the middle, my husband and I were literally on top of each other whether we wanted to be or not, and it creaked when we sat on it. ..LOUDLY! By 3am still couldn’t get to sleep as the mattress was horrible. Went back to front desk they switched us to another room. This time two queen beds, first one had literally black stuff on white sheets , they were filthy! 2nd bed much better. All in all BAD experience!!! Won’t be back. Sad, because Microtel has usually been a good stay for us!.Version: 21.16
✓ MtnBullI went to Norway just before the COVID-19 got real bad early March. Our return flight was scheduled on 3/25 when the US was starting to close inbound travel. This being said there was lots of cancellations. I checked our flights and saw they were cancelled. I tried for 5-6 days to get a hold of orbitz. They just happened to have technical difficulties. I couldn’t get through so I called the airlines to fix this but they couldn’t rebook us because we went through orbitz. I purchased travel insurance and contacted them. These people did all of the work for us and I highly recommend getting this if you leave the country through orbitz because they left us high n dry. I only saved $200 going through orbitz but due to the rescheduling flights we paid more than that with baggage fees. If we booked through the airlines it would have been a lot less stressful and would have been cheaper in the long run. Fact is Orbitz is being deleted from this phone. Never again. It would be rated 0 stars if possible. Trust me they don’t care.Version: 20.24
✓ CancellationAt the moment waiting for someone to pick up the phone im calling for cancelletion for an hour and 15mins,and when i did it online on the Orbitz app upon clicking the cancel flight window will disappear...Version: 20.9
✓ Travel As You Are?Who at Orbitz agreed on this slogan? Today, especially, you can absolutely NOT travel as you are. These days, let’s not forget, you are forced to wear a “mask” when in any airport or on any airplane (I assume boats and trains too, I don’t travel that way to know). More and more places these days you are forced to pay for, and “show proof” of a negative c-vid test, and still “show proof” of an experimental shot (c-vid jab), that has still not been proven to work as advertised. All these measures being forced upon us to comply with so that we are ‘allowed’ to travel. Orbitz is, as well, complicit in this act. “Travel As You Are”??? How about “Travel As You Can According To Local And Federal Mandates”, or “Travel As You Might Never Get To Travel Again”, or “Travel While You Still Can Before The US and Global Economy Implodes, Before The Great Riots Start, Before Marshall Law Takes Over”, or “Go Travel Now While You Still Can!”.Version: 22.11
✓ OrbitzNot sure how or why this app appeared on my phone.Version: 22.44
✓ Terrible Customer ServiceNot only are the wait times incredibly long. In my case over 4 hours last time with no conclusion to my problem. Which was a flight Orbitz filed and a couple days later said was cancelled. Turns out the flight really just got more expensive. I was transferred to a supervisor who was as “unhelpful” as I’ve heard of in customer service. And later after being disconnected twice was told someone from corporate would be with me. Of course that never picked up and I was told a manager would give me a call back with a solution of sone kind. To the credit of tge original first call customer service agent. She called me a couple times to see if anyone had called later that afternoon. I said nope. And no one has ever called me to this point. It’s been about two weeks now..Version: 22.46
✓ Canadian dollers pleaseCanadian dollers please.Version: 19.47
✓ LiarsThey are big liars I have booked a flight for five people from JFK to Lahore Pakistan for almost $ 3700, but in these days covid’s third wave broke out and I have called the orbitz that now we don’t want to travel so what options we have the lady told that you have two options that you can get credit vouchers and the second one that you get money back but there will be a deduction of $360 and you have to wait up to 12 weeks I said ok the second one is good for me just refund the money after whatever deduction you want made she did it and said that it’s done. I waited for 12 weeks and after that I called them again that I have not received anything can you please check it and now the lady said that you got the credit vouchers and and you have not called at that time to cancel the flight so you can’t have refund you can have vouchers only. She kept on lying that I have not cancelled at that time that’s why I have to accept this. Now I want to tell the people that this app is fraud totally don’t believe on them what ever they say you can pay a bit more but buy the tickets from airline directly and save your money..Version: 21.25
✓ The cost of becoming a customerThis was one of the worse experiences I’ve had on a site. I was ready to check out and right before I did it said if I downloaded the app I could save 15%. I clicked on it to become an Orbitz customer. When I got back to my booking my price was raised by over $35. I called Orbitz and talked to them and they even transferred me to customer care who started raising their voice with me, when I was trying to explain what was happening, and said there was nothing they could do about it. I have a screen shot of the price difference and they still said there is nothing they could do. So because I chose to become a customer it would have cost me money. Not that they care but instead they lost a customer. I called the hotel directly and they got me a cheaper price. Very disappointed in their policy and customer service..Version: 19.49
✓ Can’t change from USD!Can’t change currency..Version: 19.25
✓ ConThis app is a damn con. I found great prices for flights....but then they disappeared ( with some crappy jargon about how the markets change - not in that short a space) then the prices jumped up to $2000 more. Great premise but the follow through failed..Version: 1.7.1
✓ Access to the app.I can’t access the app as it keeps saying “cannot access for 15 minutes” even though I have not tried to access the app even once..Version: 20.10
✓ USD in Australia??It's a nasty surprise when you book something in Australia and you get charged the price quoted, but in US Dollars. Quite misleading..Version: 23.8
✓ Only relevant if you live in the USANo option to change the currency to my local currency in New Zealand.Version: 19.23
✓ Inaccurate info on website/poor customer serviceI had recently reserved a car with Sixt through Orbitz. The price displayed through Orbitz showed taxes and fees were included in that price. When my credit card was charged, it was about $118 extra than what I initially booked. Confused, I called Orbitz customer service who willingly canceled the reservation and told me I would get a full refund and that they apologize for the error. Unfortunately they penalized me by withholding $100 saying that Sixt policy withholds $100 for any cancellations. I pointed out to Orbitz that it was an error on their end (I sent screenshots and their receipt to prove the confusion). I then contacted Sixt, he said they do not have any funds, Orbitz is the one withholding the funds. Orbitz pointed the finger at Sixt and Sixt pointed the finger at Orbitz. The situation was never resolved. Been using Orbitz for years and I’ve been so disappointed in this situation which lacks integrity, dishonesty and zero care for the customer. Will make sure to never associate with Sixt again (there are plenty of other car rental companies that are way less expensive and do not have inconsiderate penalties) and Orbitz. I will give my time and energy to companies that operate in integrity and care for their customer..Version: 22.12
✓ Save yourself the headacheDo Not I repeat Do Not use this Sevice or the app. Something simple like changing flights take min of 3 hours and countless call trying to get an operator who has a clue what there doing. Will keep dropping your calls and will quote you incorrect amounts somthing that was a 10$ change to flight dates quoted me 2000$. First and only time I will use them.Version: 21.25
🙂 Orbitz Hotels & Flights Positive Reviews
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