Kroger App Negative ReviewsThe Kroger Co.

Kroger Negative Reviews

4.78491 star

Total 20 Negative Reviews

Kroger App Complaints & User Negative Comments 2024

Kroger app received 20 complaints, negative comments and reviews by users. Have you ever had a bad experience using Kroger? Can you share your negative thoughts about kroger?

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Kroger for Negative User Reviews

Going backwardsNow that I’m shopping in-store again I’m using the list feature in the app and have noticed some serious set-backs. The most annoying is that the list screen is so crowded with unnecessary stuff I can’t see more than one item on my list at a time. Get rid of that “forgetting something?” Box and reducing the size of the list title box would help with that. Also, what happened to the ability to email the list? That helped a lot when sending my husband to shop. Also, I’d be able to use the emailed list to see my list better since the list on screen is so tiny. The “shop the store” feature isn’t very useful- also due to size. The dots indicating where items are crowd over the top of each other so when you try to tap one, it’s often under another, and the item doesn’t clear until you go out and then back into that screen. Size matters- and people shop with their phones, not a larger screen tablet. I use an iPhone. My hands are not that big- I can’t see anyone with larger hands being able to make use of this feature. Clean it up..Version: 46.0

Needs workThe search feature needs to be more intuitive. Unless you have exact wording , you get nothing. The lists feature is such a mess. It is easy to remove items and change quantities but it is never clear if item in list has made its way into your cart. It used to be simple to find your cart but somewhere along the line the cart is impossible to find. MOST IMPORTANT please improve the share list feature. I am unable to go out at this time. I send my husband who struggles to find the items on the text version of the list. The text version of the list runs in together and is a jumbled mess unless there is a link in the text that provides the same view of the items as the app and he missed it in the text? The print version is much better but does not indicate where it is located. If it is possible to print or share your list as it appears in the app with PICTURES of the product and location in the store , please let me know. If not I suggest an update to your app. If the share feature is not clear on the other end it is useless. I would imagine that I’m not the only one that has to send others to shop for them. Overall, navigation through the app could be improved quite a bit. The appears to be patched together and lacks intuition and logical flow to make it user friendly. Thanks and hope this is useful to you..Version: 24.1

Great concept, frustrating implementationI love the Kroger app when it is working. But every time I go to the store, the app restarts multiple times while I am shopping... I get my produce, try to look at my grocery list to see what’s next, and then have to wait sometimes several minutes while it reloads. Then as soon as it comes up, I see it for a second before the app realizes I’m in the store again and asks me if I want to start shopping, and then reloads again. It’s also very difficult to check items off my list as I pick them up - more often than not when I touch the little square to check off the item it opens the item details and asks me if I want to add it to my cart instead of checking it off the list. Why would I want to add anything to ClickList when I’m already IN the store? All of that is annoying, but worth it since Th e app sorts my list by aisle based on the store I’m in - which is especially great when I’m shopping at a new location and don’t know my way around. But tonight the app logged me out and won’t let me back in - when I try to put in my password the keyboard disappears, so I can’t type it. Please fix this ASAP, so I can use the app again!!.Version: 20.3

All good but one thingThe app is easy to use and convenient for me to deliver groceries to my house. My only gripe is I order my groceries and every time I order there are about 10 things that need substituted, or I just don’t receive them at all. This is understandable on specific things like specific medicines or popular items but I think there is something up when you can’t find a cucumber 3 weeks in a row. Cucumber just being an example, there are many thing that employees struggle to find or are apparently are never in store. When I order delivery I select a store to deliver from and the selection is based off and changes depending on the store I select. When I do this I assume that everything that is “available” IS AVAILABLE. This is a simple system that every retail job I’ve worked for uses where there are counts on items and as items or sold they are taken off the counts for that item. Where this may be difficult for produce, the rest of the store has no excuse not to use a system like this. I really like this service but it is a problem when I have a plan for dinner and receive HALF of what I ordered for that meal..Version: 53.1

One of the worst apps I’ve used!We have a number of choices where to grocery shop in our area and I shop at different places depending on my needs. I have the Kroger app, but find it extremely frustrating and not at all user friendly. My husband and I had several digital sale items in our basket. We chose to use self checkout but could not get the sale items or coupons to pull up easily on my app. We had to call an employee over who had to come back four times (deep sighs, eyes rolling—not that I blamed her) to help us. She scrolls and taps and sometimes got to the coupon. Sometimes she just gave up and cancelled the item and did an over ride on the price which she seemed reluctant to do. It was so frustrating that it felt like the sale prices were almost bait and switch… sure the store gets you in, but they are banking on the fact that you give up and slink out without getting the deal just to save face and keep the line moving. We use other store apps and many aren’t perfect, but this is almost a deal breaker for me when it comes to shopping Kroger, which is too bad. I’m pretty easy going and forgiving, but this puts Kroger on the bottom of my grocery choices..Version: 61.2

DPI work with customers at a Kroger store. Many of our customers are older and this app with it’s constant updates is extremely difficult to use. You need to separate the online shopping part of the app from the digital coupons and weekly ads. Many of our customers see the shelf tags with the sale price with digital coupon and try to download the digital coupon when they get to the checkout. They open the app and see the item and click on it thinking they are clipping the coupon when it is in shopping mode. Also you have waaayyy too many coupons to go through. People will be standing at the UScan checkout looking for the coupons that go with the items they are purchasing and get frustrated and and hand us their phone and tell us to find them. You need to simplify the use of the digital coupon part of the app. Remember that most people using this app are not tech savvy. Make it simple enough for your Grandmother to use. Also stop changing it every day! People don’t like change! They want to know that when they open the app they can quickly find what they are looking for! Also Kroger customer service number listed in this app is a joke! When people call they want to speak with a PERSON, not an automated message system that transfers you to someone in a foreign country that barely speaks English including the supervisors! Had too vent!! Grrr.Version: 33.2

An advertisement kept appearing on my watchAn ad that says ‘ $2 off each of your favorites When you buy 3 or more participating items, with your Card. Start shopping’ kept appearing on my watch. There was no notification on my phone and no mention of what was being advertised or who was advertising. I’ve been trying to track down the source of it for a long time now. I even deleted all my watch faces thinking one of them included adware. Well, I finally know that it’s the Kroger app. By default, they opt you in to agree to share your information so that you can be bugged with ads. I strategically waited before dismissing the annoying notification this time until I found the source. When I unchecked the box the agree to the following, the notification on my watch went away: “Based on my purchase history and browsing behavior on The Kroger Co. websites and mobile apps, you may share my information to help make advertising and offers I already see on other websites, mobile apps and digital channels more relevant to me. Please note that The Kroger Co. will not share my name, contact information or purchase history with these websites, mobile apps and digital channels. Home Weekly Ads Savings”.Version: 57.3

“Search for replacement” function still not working for weeksWhen using the app on an ipad to place a Kroger order, there are options for how to substitute a different item if one is out of stock. If you choose to substitute “Specific Item,” the app will suggest related items but you can also search from there for a specific substitute item. The search function in this specific location stopped working 3-4 weeks ago. Now the response is that there are no search results, which is incorrect. When I search on the same term using in the general search bar, there are tons of results that are in stock. Example: cottage cheese. When I choose to substitute “Specific Item,” the app suggests 2 replacements I’m not interested in. When I use the search function in this specific area to choose a different substitute item, the response is “There were no results for ‘cottage.’” Even the 2 options initially suggested do not display. That’s not correct, there are lots of other in-stock cottage cheese options when doing a general search elsewhere in the app. Multiple ongoing tech issues w/the app the past few months. Shopping elsewhere until this is fixed. Update: still not working for a month. Shopped at Sam’s Club & Aldi’s instead..Version: 59.1

Aggravating!I have had such an aggravating three days with this. There was a coupon in the app to receive $50 on the card for transferring a prescription. I did exactly what I was supposed to do on Friday, and never got the $50 credit. I did chat support through the app on Saturday, and they acted like they were going to help, but then told me I had to call. Called the number they gave me, went round and round with the lady who kept saying I didn't have any prescriptions filled or transferred. I finally told her that I'm sitting here looking at the prescription, would she like the prescription number? She takes that and puts me on hold for a while, comes back and says that she credited the $50 to my account. This morning, we look in the app to make sure that the $50 was credited. We can't find it anywhere, so we do chat through the app yet again. Well apparently chat isn't available today, so we call again. We finally find out that they credited us 50 cents, not $50, and they say that it's fixed now. Why is this information not available in the app or online account? The only way to know if it's fixed is to go buy something and see if it works? This makes no sense. Anyway, off to Kroger we go..Version: 39.1

The app is great besides one thingI have ordered groceries to be delivered on several occasions. The past two orders have been totally screwed up. When making the payment and tip it says you can alter the tip later... for example if you are not satisfied or are more satisfied than you expected. This is misinformation! I have tried to change the tip I have given okay multiple occasions and no where is there an option where you can do so. I have tried while the person is shopping and also upon arrival of my groceries. ALSO, there is no way to survey your grocery picker/deliverer. This is very frustrating. On top of it all!! The order I just received didn’t have my receipt. I have tried to reach out to customer service and they have been no help! On my last order over half of the items were refunded, most of the rest were replaced and not even replaced with comparable things. For example, my dog cannot eat dog food with chicken, I ordered beef, it said it was replaced with another beef recipe within the same brand.. upon arrival of my groceries the dog food I received was chicken.. 🤬 this is one of the very many items that were completely wrong. AND there was no receipt for me to return the items. Sincerely, Faithful Kroger customer..Version: 21.2.1

Missing Items From My OrdersI have mostly been a fan of ClickList since it’s release (when staff doesn’t forget to bring all my crates from the refrigerated storage and make me drive back to get them), but I am beyond frustrated with ordering through the app. Several times now I have had incomplete orders where items I submitted through my shopping cart were not included in the final purchase. It’s like they disappear from the app once the order has been placed and Kroger employees don’t even know they were ordered. On these occasions, I receive no notice from Kroger that items were unavailable or need substitutions. Yet when I pick up my order, sometimes half my items are not there and aren’t listed when I review my past purchases in the app. Today, I specifically noted the total sale amount when I completed my order through the app, and it should have been over $180. However, my paper receipt shows only $121 and NONE of the fresh meats or produce I ordered was received. I will stick to placing my ClickList orders solely through the website from now on and hope it is only an issue with the app. If my orders are still not filled correctly, I will be taking my business elsewhere..Version: 20.2

What happened to this app?I have enjoyed shopping with the app for weekly curbside pickup for about a year now and loved it. The latest update makes it very hard to navigate the ordering process. I usually shop by scrolling through my recent purchases with an occasional search for something else. Now after a search my list of recent purchases has disappeared and I have to navigate the site to find it again. And now, when searching for items tonight that I know you carry, the message popped up that the items could not be displayed. After about three searches I got a message that my access to the site was denied. I closed my browser and the Kroger app, then reopened the app and clicked to go back to the order online site and guess what—my access is still denied. And it couldn’t be at a worse time, with holiday dinner and parties this week I need to finish my order! Please fix this app!!! Edited to add...I think the problems I am having are all due to everything being done in the app rather than going to Safari to order and complete purchases. Every time I go to the app it has logged me out and I have to log back in, which never happened before. So now the app is worthless to me and I will revert to going back to internet ordering, or change over to a nearby store (HEB) with a better curbside app..Version: 13.4

Former great app reduced to glitchy messI’ve loved this app the past few years when it came to keeping track of my shopping lists and current Kroger prices. It was very easy to build a list of all items you regularly buy, and then mark them as needed or unneeded to prep for your shopping trip. I could see current sales, and load digital coupons for items I wanted to buy. In the past couple months, they’ve updated the app numerous times and it just keeps getting messier and glitches and harder to navigate. Sometimes I can find my shopping list, and other times I cannot. Sometimes even when I find the shopping list feature, it doesn’t have my items saved in it... but then a couple days later it does. Their newest update says “New Shopping List screen, with new look and feel to make your shopping experience better”, however after updating the app, I’m back to not being able to find the shopping list screen anywhere in the app again. It looks like they’ve added some new features, but the design of the app is just a mess with no logical way to find or use anything. I’m usually app-savvy, but the layout here is very confusing. What good are app updates if I can’t even find the screens to use them? Come on Kroger - Help us customers out!.Version: 16.7.1

Expired replacement productI’ve been using the app and pick up service for several months now and overall satisfied. What I am not satisfied with is my last visit. Specifically a replacement product. I had asked for was salami. I received prepackaged Genoa salami. I have never purchased this particular product but was open to trying something different. When home, I tried a few slices. It had a really fatty consistency and tasted odd. I checked the ingredients. Ingredients seemed normal. Then I checked the expiration date (which was difficult to find and see). This product had an expiration date of March 2020. My purchase date was August 23, 2020! My next step was to call the store and alert them. Thus, the frustration begins. No one would answer the phone. I tried several different extensions with the same “non-result”. As a last result, I dialed the pick up phone number, gave a brief explanation to the girl who answered and requested to speak to a manager. Long story short, I was told no manager was available. Then I filled the survey out with all of the information I have stated here. It is now Thursday and I STILL have not heard a peep. Why have Customer Service phone numbers and surveys if you don’t follow through? I’m still waiting for a call or email. I want my money back. Also, I really think I may go inside the store this week to see if the expired salami is still available for the next unsuspecting customer..Version: 25.3

Frustrating appIssue 1: Neither the Kroger app nor the website tell you when the next available pick up time is. That is always the first thing I want to know. The available pick up times used to be displayed and now they are not. So I have to place my whole order, then find out when I can pick it up, or choose to order from another store that will tell me first when I can pick up my groceries. Issue 2: Lately there are so many items the app says they are out of in-store. Yet when I go into the store, all the items are there. It is super frustrating to place a pick up order, pick it up, then park my car and go inside for 9 extra items I tried to order via pick-up but were told they didn’t have. Tonight it was brie cheese (the app said there was no brie, from any brand in any size), arborio rice, Heritage Farm chicken breasts, fresh green beans (again, the app said there were no fresh green beans; in-store there were two different options), and fig jam. There wasn’t one item they said they were out of that actually was out of stock. If it were 2 or 3 items every now and then, I could believe they just restocked those items between the time I placed my order and the time I went into the store. But this is happening with so many items now, every time I order. Hoping someone sees this and fixes these issues. I’m a very loyal, long-time customer of Kroger but I am this close to switching to another grocery store..Version: 41.0

Had to delete my whole orderThis may not be an issue for some people but it’s a big issue for me because for one when I put together an order I have an idea on what I am going to be cooking for the next week and with that I’ve done research on the Internet for certain recipes and not only that I have edited the recipes to meet my diet so it is a headache when I have to go through and look for everything all over again I really think they need to fix some other bugs and have the option to save an order on your account what happened was it constantly asking me to change my store even though the store I had on file had everything I needed and also everything was ready on my end for pick up And it just ended up being a waste of time at the end of it because after I deleted my app call customer service I still wasn’t able to get the order through and app was acting wonky I was very disappointed and I have to do other things that I have to attend to other than my groceries and people who use these apps don’t have time to go throughout the store to get their own groceries and I’m sure people Live a busy lifestyle and still tries to eat healthy good tasting meal as I do also also understand my frustration I was very disappointed to say the least and don’t even get me started with the customer service not only they were sassy and gave a attitude and their tone they were absolutely no help.Version: 33.3

Do the people who make this app actually use it?Overall the app is a 2-3 star. You can get what you need but its not intuitive. I shutter to think asking my older relatives to figure it out. Common things aren’t listed in easy places to find. The pharmacy portion of the app is my main complaint. Why should I have to scroll to the bottom of the app to find the pharmacy login? Not only is it hard to find, but you have to login every single time. You also can’t sign up for the pharmacy part of the Kroger app unless you have an actual prescription in hand to type in some random numbers that come on the box of your prescription. It seems ridiculous to think that you can’t sign up for a Kroger pharmacy account without having to fill prescriptions before hand. I tried to transfer over from Walgreens and couldn’t do it without having to go into the store physically to request medication. That’s stupid. Kroger should simply copy from Walgreens. Their app is intuitive, pleasant to look at, and easy to use. If Walgreens wasn’t closing on weekends and shutting down, I absolutely would not use the Kroger app. Hopefully they will update us in the future..Version: 50.1

Not user friendlyI have thought that this app was difficult to use for a long time, but the new update has made it even worse. The search feature has been changed to where you type in a simple item and the first 6 things that come up aren’t even close to what you’re looking for. Also brands that I’ve purchased previously aren’t prioritized in the search, so now instead of just typing “eggs” and seeing the Kroger brand eggs at the top, I have to remember to type in “Kroger eggs” or else scroll through 30 things to find them. The search feature is just absolutely terrible. If I type in “lemon,” the first item that comes up shouldn’t be Mtn Dew soda because it’s “lemon-lime flavored.” Other issues: Not being able to reserve your pickup time before you make your order. The “delete item” feature that I’ve accidentally used many times and there’s no way to undo it unless you click within 3 seconds. How easy it is to accidentally add an item to your delivery cart instead of pickup without noticing, and then you wonder why you didn’t get your toilet paper and find it sitting in your delivery cart. The new feature that shows items as “in-store only.” This app is one of the worst apps I’ve ever used. Kroger is much closer to our house, but I’ve switched back to Walmart pickup solely because of this terrible app. It’s not worth the frustration. Please fix this!.Version: 48.3

Card information is correct and continues to say it’s not!I began using the Kroger click list feature a while back when it first was introduced and it was very convenient. It was something that was very easy for my family and I to do after having a newborn and then became very convenient for our work and childcare schedule. However I have not been able to use this Kroger app to order a click list since September 2018 because every time I try to it says that my debit card information is incorrect! The unfortunate truth is I don’t always have time to go and take the time to shop however it’s been convenient to be able to do it at the tip of my fingers because of this click list option. I think the click list addition was a great and convenient thing for us as working parents and in general to conveniently pick up groceries on the go. I’ve tried this with multiple debit and credit cards, all of the information being correct, but a prompt shows up insisting on saying that I have put in invalid or incorrect information when I have double and triple check the information to be correct. I’m not sure if it is just the payment feature that may be messed up but it is something that I hope someone will look into because I know for a fact the information is correct. Prior to this I had no other issues with this app it’s just become incredibly frustrating that for almost 7 months I haven’t been able to use this feature..Version: 16.4.2

Need to fix List BugsI like Kroger and the List feature on the app has always been great until the last several months. I don’t know what has happened but it feels like Kroger doesn’t really want customers to use this feature anymore so they’ve made it as annoying and difficult as possible. The app is always prompting you to add to cart for pick up or delivery rather than adding to the list to go to the store. They have a tiny button there now but it’s so close to the ‘add to cart’ button that it’s hard to select without accidentally adding to the cart. Whenever you select produce, it completely freezes the app and you have to close and restart. If an item has a coupon and you want to clip it from the list, again it goes completely blank and freezes, requiring a reboot. You can’t just have your list on the home page - you have to navigate to it through the settings every time. It’s taken me over 30 minutes just to load 6 items and I’m just done with it. I’m trying to load my Christmas list, which is probably going to be about $600 in groceries. I really like that the list will sort items by aisle and let me check them off as I go. But the app is no longer worth using as it currently is. I’m better off taking a paper list at this rate. Very disappointing..Version: 41.1

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