4.7
4.76421 star

Total 67 Negative Reviews

Healthi: Weight Loss, Diet App App Complaints & User Negative Comments 2024

Healthi: Weight Loss, Diet App app received 67 complaints, negative comments and reviews by users. Have you ever had a bad experience using Healthi: Weight Loss, Diet App? Can you share your negative thoughts about healthi: weight loss, diet app?

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Healthi: Weight Loss, Diet App for Negative User Reviews

Can’t access appI’d love to use this app but when you get to the part where you choose your plan you can’t press select because it’s hidden down under your space bar and can’t access a way to get to it! Nice work guys. Such a basic design feature..Version: 6.8.15

They’ll make you re-purchase features you already paid for!Downloaded the app. Purchased all premium features. A few days later, app was updated and they made all of the features subscription based. Everything I paid for ($15 worth of in-app features), I was then unable to use. Contacted the developers, received unprofessional responses promising a bug fix update that would include a “restore purchases” button. Updated, and surprise surprise, still no way to restore the features I paid for unless I want to pay more. Last word received from their customer service was “I’ll let our developers know and reach out to you if I hear anything”. Perhaps before updating your app to make all of your premium features (which are the only reasons to even use this app) even more expensive, the developers should first ensure they don’t take it away from everyone who has already purchased it. So glad I wasted money for premium features I got to use for two days before the app was ruined, and had to waste time with their joke of a tech support and then again with Apple to request a refund. UGH.Version: 5.6.2

Can't find most foodsDidn't realise it was not suitable for Australia and wanted to change to pro points instead of classic and can't see how, oh well.Version: 1.4

What happened?You used to be better..Version: 6.7.7

Needs more UK informationA much cheaper option to weight watchers, but the points system is not the same, and it is more for the USA. Having said that it is better than nothing.Version: 5.5

ITrack BitesUseful and efficient tool. Might be more helpful if designers realised there were other countries in their world. Too soon?.Version: 5.5

Not the ideal app for someone new to points/bitesI was looking into WW Freestyle and decided to use this because it's much cheaper. As someone completely new to the points concept though, this was not the app for me. There's too much guesswork. Black beans are on the list of zero point foods. Yet when I scanned a can of them, it comes up two points. Their "solution" to this is that there is an option when logging the food to toggle it to a "zero bite food." This is fine if you know a lot about zero point foods and exactly which foods are zero. However, I thought maybe it was because I bought canned. So I ended up purchasing WW for one month. Scanned the same beans-- comes up zero. My plan is to use WW for a month or two until I learn the ins and outs then maybe switch back to this app. I definitely would not recommend it for someone who is new to the points/bites concept..Version: 6.0.1

Should have just stuck with MyFitnessPalI had been using calorie and activity tracking with MyFitnessPal and MapMyFitness. Thought I'd switch to points b/c of the "free" fruits and veggies and to have that weekly "bank" of points, which MFP doesn't do. I created a "from previous day" category to try to simulate that idea... which is clunky at best. That feature wasn't a good enough trade off when comparing the food database, free recipe builder, and restaurant search. I didn't try a different setting, like calories, so that may have been more similar. But I found I missed the daily and weekly nutrition info quite a lot. I like to know if I'm getting enough of certain nutrients go I put in vitamins and supplement info. I did WW years ago so thought I would like this. I'm back to MFP synced w/ MMF. I'll use the weekly calorie setting to try to stay in range if my allotted calories. If you already use a point system this might work for you..Version: 5.5

Not great for Australian usersI purchased the extras in the hope that it may be useful but am still frustrated. Can't find most items.Version: 5.5

Why why why?I really, reallt, really wish app developers would just leave it alone. This new update is not helpful! Not an improvement. The super-large screen for portion tracking info is not at all helpful, it’s just confusing. And, I don’t always track by measurement—often I’m tracking a specific number of calories (often bc your tracker doesn’t have the right calorie info for a given food or brand). Now I have to stop to see how many colonies a given portion is and then re-enter. And, even if I am on yesterday’s log, it automatically puts in calories for today. Not helpful. I stopped using Noom bc I thought the Healthi tracker was better. Now it’s just more complicated. I wish you would put the effort into making your calorie information more accurate and useful, instead of changes that are largely cosmetic and really do not make things better..Version: 8.9.2

Very disappointedVery disappointed with the app. Would not respond at weight input and could not use it at all. Not good after paying!.Version: 1.9

LizLooked like a good app but found glitch when trying to record initial weight and everything froze up. Cannot access anything. Lost $2.99!! Not happy.Version: 1.9

No good for Australian usersDoesn't allow for kilojoules/sat fat points calculation only calories, & only allows weight logging in pounds not kilograms, & so far no response from developers. Only usable if you convert kj to kcal with a separate app first, which I am since the demise of iwatchr but otherwise does what it's meant to...Version: 1.9

Very disappointedI wish in descriptions it mentioned the fact that food leans towards USA and not UK products, very disappointed.Version: 5.5

Not good for AUNot as easy to use as the WW one. It all in lbs and hasn't got Australian foods listings. Have deleted it already.Version: 1.4

Awful appWaste of money wish I could get a refund do not buy.Version: 5.5

Ok AppAm finding this app great in some areas and not so much in others. The food has a lot of weird stuff and not so much normal (but this may be because I'm not American) It is great that you can put in your own food descriptions and save them and that's primarily what I've been doing. The day to day use is easy and once you get the hang of using it it is a good app..Version: 1.6

Customer Service Needs ImprovingThe app itself has been pretty good. I’ve had it for a few years and have already purchased all the features to basically have PRO. However, I don’t have the most recent with the 2 choices of tracking and the Apple Watch sync update. The 2 tracking options are no use for me because I use a different one. BUT I’ve been waiting to be able to use the Apple Watch sync since I purchased the app years ago. I recently emailed customer service and was told I’d have to pay the $35 to upgrade to PRO JUST TO GET the Apple Watch sync. So I’d basically pay $35 for one option when I’ve already paid to have all the same features. I just think it’s crappy. I even sent the screenshots of all the purchases in iTunes for the other features and they still wouldn’t offer to help in anyway. I’m a lifetime WW member so I get all of their info for free. I just don’t like their new freestyle plan so I chose to use iTrackBites so I’d have the option for points plus. But with bad customer service they won’t be getting good reviews from me..Version: 6.6

The food database is very limited and U.S. FocussedThe food database is very limited and U.S. Focussed. I am very disappointed. Will not be using as it is too cumbersome.Version: 3.87

AwfulThis app is hopeless. It could not find/scan even basic foods. No help at all.Version: 5.5

The Good and (really) BadI have tracked WW points for years so was really comfortable with Byte tracking. On the plus side, the app design is attractive and easy to use. Also, a choice of six programs is far superior to WW’s current choice of only two. I also like the various user groups, and the annual subscription fee is very reasonable compared to other diet tracking apps. Unfortunately there are problems. The most significant is conflicting Byte assignments. For example, in my plan a plain 5 oz glass of Cab is 5 points, but if I scroll down a little further, it’s only 1 point if I drink it at Dave & Buster’s! Another example is a cup of full fat Greek yogurt lists a range of point values from 0 to 6! Less critical, but the inability to search for general information within the user groups is frustrating. When I searched on “different Bytes for same food” it only returned a User Group that had the word Byte in the group name. The App has great potential, but at this time, the database conflicts and limited search functionality is a dealbreaker for me..Version: 8.5

It used to be greatI’m ticked off over here. I purchased this app years ago to maintain my weight with a similar program that I had used from WW points plus. Obviously WW stopped using that program so I had to find an alternative. This was great for that. I had purchased an add on for restaurant menus and the food book (forgive me, I can’t recall the name of it). However, today the app forced me to update and pushed me into the new program that I DIDNT WANT! I despise the update. I can’t create my own recipes without purchasing PRO. I also lost those two programs I HAD PAID FOR! Its completely different from what I originally purchased. They should have just created a separate app for this new program and left this one alone because of the differences. So if you are looking for a good weight tracking app, move along. This one isn’t great unless you want to give all your money over for PRO. At that rate, just join Weight Watchers. At least they give you the hard copy of the books..Version: 6.8.3

Food Guide Bug FixedUpdated review 4/8/18: The update on this app fixed the bug that caused the app to keep asking me to pay for the online food guide I had already purchased. Now I just with they would improve the interface and allow apple watch integration and this app would be 5 stars. I’m certainly willing to pay a small fee for a great app vs paying for WW. ***Previous review***I like this app and I feel it’s comparable to WW and at a reasonable price. However the interface is poorly designed and old looking and their free databases lack a lot of food options. So I decided to pay $1.99 for the online food guide. I thought it was a one time fee. Literally an hour after paying for the guide the app asked me to pay for it again to use it. I took screenshots of my successful purchase of the guide as proof that I’ve already paid. There is a restore purchases option in the settings and that worked a fee times to get the guide back but it continues to ask me to pay every time I reopen the app. That’s ridiculous! There are other similar apps out there with better designs and Apple Watch integration for counting activity points..Version: 5.7.2

A bit of a challenge to use in UK - but okOnly been using this a couple of days and have paid for the ‘pro’ version, but it isn’t very UK friendly for obtaining all the ingredients for recipes- also the brands of foods in the point checker are also American, I haven’t yet found any UK brands, so you have to select as close as you can. But for the price, it’s worth dealing with that little bit of a challenge.Version: 6.8.8

BIG Rip Off don’t waste your moneyTo the Developers you need to READ THE ONE STAR REVIEWS AND TAKE NOTES: Don’t believe the FAKE REVIEWS!!! I have been a Apple customer for over 9 years I purchased this app on the old version when it wasn’t a friggin subscription model a total wast of money. I hate when companies try an sucker people into a subscription model. I will never give my money to a Software company monthly to use it. When people start to wake up that no company will survive, if people don’t fall into the trap of the subscription model. I earn my money to hard to give it away on theses companies that go this way. You would go broke if you subscribe to every software company on this model. There are way too many other companies that offer onetime purchase to fall for that. So when this company upgraded my app it took my purchase out and wants me to subscribe. Well Hell no. I will find another company that offers a one time purchase. I will put this company on blast on all my Social media accounts.!!!! Good Bye , I am 100 percent with all the other reviewers that agree with me and all the one stars. I wish I could give zero stars. Because it was a friggin trap that I didn’t fall for. I have did restore purchase several times and nothing, I paid the restaurant guide it’s gone I paid for the app it’s gone nothing but this friggin subscription model there should a lawsuit against this practice.Version: 6.1

Could be betterThis program is of very little use if you are a Canadian because most of the products we buy come from Canada ( thank God ) If they would come up with something for Canada it would be a great program..Version: 6.8.12

Would love ButI am pro. When I joined I track bites in 2017 I purchased everything the offered. 5.99 for restaurants. 5.99 for recipes. 5.99 for each part of the app I wanted and that was ALL of it. I had I Track Bites connected to my iPad too. Fast forward to the email I received that they were becoming Healthi. Because of sickness and things beyond my control I did download new Healthi but did not have time for myself as I was total caregiver for my husband, he passed and so did my Children’s father and my Son last year. So now it is time to take care of me. I can pull up recipes and everything I paid for in I track bites. I can pull up everything on iPad except recipes. Why? Healthi has tried to help me. Now I am asking the developers? iPad says become pro to see recipes. Why? I track on iPad or iPhone depending, and the tracker shows both. I would gladly give 5 stars. However I cannot get this issue fixed..Version: 7.12

Great app with some annoying issuesLove many of the aspects of this app: It has an awesome database of food built in, nice features, and it's pretty user friendly. It syncs nicely between devices. However, there are a few negatives, too. In the iPad version, it only works in portrait, but I have a keyboard for my iPad, so it is inconvenient that I can't change it. Also, it doesn't sync up with Fitbit or my Aria scale or any other fitness devices to help me keep track of activity bites. In addition, all the in-app purchases are so expensive. To have a fully functioning app, it costs about $10. Lastly, even after I have purchased everything there is to buy in-app, it still has this little tab thing that comes down over the app with ads for the in-app purchases. I have already bought those things, so I don't need more advertisements of them. And it covers parts of the app I need to click, so you can't just ignore it. You have to click it and look at the ad to make it go away!.Version: 5.5

Really wanted to like itIt's a shame it's all metric and then entering to food amount it's in ounces??? Please fix this!!!!.Version: 5.5

Nutritional InformationThis app has taken away the nutritional information. I can no longer see calories or carbs on foods. Very frustrating.Version: 8.9.2

Poor databaseI’ve just purchased this app and found the database did not have many of the things I wanted to track in its database and will be essentially unusable for me. An unfortunate waste of money..Version: 5.5

Three steps backwards from iTrack BitesI now am unable to scan or search for basic food on this new app. What a scam!!.Version: 7.12

Mostly inaccurate info and the search function is trashMostly inaccurate info and the search function is trash. I’ve been using this app for about 3 years. I used it to lose my baby weight after I had baby #8, about 30lbs. But it’s been updated a couple times since then and now the search function is a nightmare, as is the scanner. Basically you have to use an outside website to verify EVERY entry, even if you scan it. So what’s the point of this app, you ask? Well, that’s a great question. I’ve been a paid pro user for a couple of years and sadly I will not be renewing. I spend so much time in other apps or on MyFitnessPal double checking entries that I’ve just started using those other apps for tracking too. So no need for this app anymore. There are so many nuances now that make it too hard to use when there are so many other apps out there. If you do try this app, make sure you join the Facebook groups too ask questions because you will need to. The admins are angels..Version: 8.1

Free with a catchApp has recently updated making it a free app. There is, of course, a catch. You can no longer purchase the add on components that make this comparable to the WW online plan such as the online food guide, recipe builder, and restaurant guides. If you want those items (and they will make your experience a ton easier), you are required to purchase a subscription of approx $48/year (it's advertised as $2.99/mo but they charge you the full amount). If you don't subscribe, you can still use the programs but you will be required to calculate the "bite" values with the calculator or scan the barcode. They have a basic food guide but I rarely find what I am looking for. I enter my values (often looking stuff up on MyFitnessPal or by label) and save it to my favorites. This essentially is how I am working around not subscribing. Overall, it's a great app for the price (free) and still much cheaper than WW even with the subscription. I wish I found this app several weeks ago when I could purchase and own the information outright..Version: 5.6.2

4star for free version. 3star for paidGreat features for free. 4 stars for free version. I am used to tracking macros. Upgraded to $35 *a year* (not one time. A year!) I would think there would be a way to display the calories AND macros. Wastes time to have to go back to settings and change it every time I want to see how many calories I’ve eaten. Why not display how many grams of each macro I’ve eaten? If I’m trying to keep my carbs at a certain level, 62% of 145 grams means nothing to me. For $35 a year, I don’t want to have to calculate how many grams I have left. A suggested feature would be the option to save foods, as “Save as New”. Such as 1 tablespoon or 1 teaspoon of my brand of Ghee. Saves time not having to change serving size on frequently used foods. Also, a way to search the forums??? Go for the free version unless you must have and idea of your macros. I got tired of entering iTrackBites for my points and Stupid Simple Paleo app for my macros so I upgraded ... but I still don’t know how many grams I have left to eat of each macro. I can eat 26 points of potatoes every day or 26 points of bacon but I won’t be healthy or lose weight. I need a break down. Next year, I will most likely print my logs for point values, cancel iTrackBites, and use Stupid Simple Paleo with logging my points on paper. The % left on the macros is no help to me for staying on track on a busy day..Version: 6.5.1

Please Allow Net CarbsUpdate: ***** in response to developer answer**** I guess it’s time to find an app that fits my lifestyle and stop paying for this one. I contacted support and was told to come here. I’m not the only keto user who subtracts fiber AND sugar alcohols to get net carbs. There are many others that do the same, because that’s the true net carbs. The way this app is set up, I’ll develop an eating disorder. Not cool. ****** I’ve not been consistently using this app, but I’m trying to get more into it. I’ve recently switched to the Keto plan, but I found tracking to be difficult because the app doesn’t allow net carbs when food items are scanned. Yes, I could calculate it myself and do a manual entry, but that takes time that I don’t always have. It would be super helpful and less frustrating if there were an option added. I.e. when I scan an item with fiber and sugar alcohols, provide an option for me to subtract what I want to subtract so that it fits into my plan and way of eating. Make it flexible, because not all keto people subtract 100%..Version: 6.13

InaccurateI paid for the pro subscription and I find often the item’s nutrition and calories are inaccurate. Even the once’s with a green check are often incorrect. I would like to see this fixed as that was a problem I had with MyFitnessPal..Version: 7.20.1

Ok if you're AmericanUseless and I paid £5.99 for the bundle.Version: 5.5

Pay OnlyAt first I was unimpressed because it wouldn’t allow me to scroll down through the ‘sign up’ process, but restarting the app solved that problem by skipping it. Then I tried to log my first food, turns out that’s a premium feature. I’ve used a lot of apps that have a limited database, but this is the first one that keeps its database behind a paywall. So I guess we’re done here..Version: 8.1

Never worksI waited to long to cancel and now I’m out 70 bucks for garbage. This app is great on paper, do not waste your money there are better apps to use, I found MyNetDiary which I LOVE have not had any issues, easy to track, scan, use, share, can make and save meals and recipes. I wish I could get the money back on this app but hopefully I can save others for losing theirs!.Version: 8.9.2

Good app until recent updateThe last update has been problematic and still not fixed the major issues caused by it several weeks later. This is only really useful if America based as the lack of entries for U.K. is very disappointing The ‘politics’ and unprofessionalism of the ‘coaches ‘ is not worth the cheap price tag . Better of joining WW when have a deal on..Version: 8.0

What sort of scam is thisNew update and suddenly they want me to pay 30+ a year to access the features I already paid for.Version: 5.5

Unusable on iPhone 5SEApp layout doesn’t work on smaller screens. Many aren’t tappable and appear out of bounds. App is not compatible with Voiceover either..Version: 6.13

Getting new passwordI have repeatedly requested a new password and have checked my spam folder and on email has arrived.Version: 7.10

Good AlternativeThis app seems to work very much as you would expect. It tracks your food and it converts it to points. The food database could be a little better as it seems to be very much American based. Not much UK foods listed. It would be good if it interacted with Apple Watch and the health app a little more so that activities can be tracked better..Version: 5.5

Tracking for other days than current dayWhen tracking for previous day or into the future you click on the day but when you track it reverts back to current day! So annoying. It never used to do this on previous versions. Please fix this. I track days ahead into the future all the time..Version: 8.9.4

New version not workingHave updated to version 6 iOS And it doesn’t work . Won’t load keeps crashing . Is there a fix , is anyone else having this problem.Version: 6.0

ReviewUnable to use, very American. Can't find foods..Version: 1.4

Used to be a good appThis used to be a good app but ever since they updated the food search menu it has been terrible. Many food items no longer show up, the fitbit connection to activity points is no longer working correctly, and today I noticed that the function where you can go back to previous days and add the food to today no longer works. It now just adds another entry of that food to the previous day it is already logged on. Developers please fix these issues so it can be a good app again!.Version: 8.2.1

Metric please!!!This is a great app but needs an update to metric for non US users..Version: 1.6

Loosing weightTop App it's working keep loosing weight but can't update to pro member in Uk it seems! £41 for pro is out of my budget for a basic tool anyway due to this 3 star would have given 5 for the rest.Version: 5.6.2

Adding more than 1 ingredient...How do I add the ingredients to a smoothie?? I’m trying to add my breakfast smoothie and can’t add more than 1 ingredient at a time. It takes that 1 as my meal..Version: 6.8.3

New 6.0 version free IS THE WORSTThis used to be the best free “track food” app, but now it is THE WORST. I cannot track all the databases I paid for (online foods, snacks, restaurants, etc). When it converted to 6.0, all my favorites and recipes built started using a different system for bites tracking so everything is MORE bites. (I was using one of the older systems where fruits and veggies were 0 zero points). No instructions or FAQ comes with the 6.0 version. I have contacted (email) the developers three times asking for instructions along with answers to my questions. Haven’t heard a peep in response. I am going to start using a different tracker because this no longer has databases that I can search. I asked for a refund for all the databases I paid for and now cannot search. No answer. This feedback was from 2017: developers listen to feedback and respond quickly. When the new version came out with intro to PRO, the free one was diminished in resources. The developers fixed it immediately so the free one is GREAT again.Version: 6.0

Can’t editI can’t edit foods once they are added, have to remove a food and re-add it to change the portion size. Please fix!.Version: 6.7.4

Thumbs downCan't use in Australia! Need a search option when scrolling through foods.... Takes way too long to find. Font too small to read on daily tracker. This could be a great app if these things were fixed!.Version: 1.3

Greediness showingI liked the previous version of WW, one of the main reasons I chose this app was that it enabled you to use the previous WW plan instead of the new one if you wanted. Also, it's much less expensive. It mostly enables me to do what I want to do and the scanner works great (better than WW). However let's face it, the general interface and food guides are clunky and not at all intuitive. I've paid for the app and at least 3 in-app purchases which are food guides. They are pretty bad - most of the time I'm going from app to app and then doing a web search to piece together the points for the food I'm eating. And then "new" guides become available for a full purchase cost - when they really should be updates to current users to help better the poor food searching guides already in place. Then there are nag screens to buy things like their white noise app. We shouldn't be getting ads if we bought the app and also have bought in app purchases. It's hard enough to follow a meal plan, if you have to jump through hoops and use multiple in and out of app sources just to record your points for the day, it becomes, much much harder. I've not used this for long periods just because I didn't want to deal with navigating through the amateurish maze that they call an interface. If I hadn't already bought it, I don't think I would..Version: 5.5

Maybe I’m too old for thisSo much white. So bright. I love the app (iTrackBites) but this new Healthi is visually difficult to handle. Sectioning with colours was great..Version: 7.9

DisappointedUnfortunately the database is all US foods and the calculator is in imperial rather than metric units. Not very useable in Australia..Version: 5.5

ITrackBites ProJust upgraded to Pro, payment was taken but I still can’t access the Pro features! Very frustrating!.Version: 7.0

Can’t get startedI can’t get through putting my details in, half way through it keeps freezing and I can’t do a thing 😕.Version: 6.8.5

TOO MANY GLITCHESWay too many glitches. The price point looks inexpensive, but to make it work well you have to spend an additional $8. Part of that money is for guides that are useless. Another charge to update and sync!! Features which are included on all other iPhone apps I have. AND unlike every other iPhone app I have, this one is NOT shareable across the family!!!! $12 for an app with way too many glitches!!!!!!! I SERIOUSLY DO NOT recommend it. LoseIt! is free and wonderful. It tracks good ol calories and nutrients which is far better than food values anyway. The new "smart points" tracking penalized vegetarians and people who know resistant starch is healthy, useful, and furthers weight loss. "Smart points" had basically jumped on the low carb bandwagon. This SmartBites tracking is based on the "smart points" valuation system. This tracker app just is not worth $12 it will take to make it work right. Don't be sucked in by the $4. It's not very functional without the other $8 features. STEER CLEAR..Version: 5.5

Pile of garbageRebuilt from the ground up you say? That should mean it works better not worse. Since the update I can’t login and use. It just hangs and that’s it. Closing the app and relaunching just shows splash screen then quits. I paid for premium and can’t even use the app!.Version: 6.0

Not better than Fitbit or MyFitnessPal appI was hoping to find an app that tracked everything for me: watchers points, steps, blood sugars, bp, daily protein & wt. I did paid version of this app and found it was not better than the free Fitbit or myfitnesspal apps that I’ve used before. I do not recommend it!.Version: 6.8.4

Not greatThe idea is brilliant but I paid for online food database and it's not very advanced. Which then makes it harder as you're manually working out points for things, I'm not sure I have confidence that all the values are correct either, I should have joined joined ww online (my issue is getting to a class).Version: 5.5

BEWARE!This is yet another of those auto-renew subscriptions that you get locked into. Make sure you are aware that when you sign up for a “subscription” that it is lifetime and will auto renew until you cancel. With no prior notice of pending renewal, just a surprise receipt saying you were automatically charged for another year. Customer service is not very responsive when you are trying to cancel - what a surprise. And good luck getting money back. The app itself is ok - a blatant copy of WW programs, not sure how they get away with that. 🤷‍♀️. If you use it, use the free version (or better yet, any of the multitude of other free food/fitness trackers available); don’t pay to upgrade and get locked into a yet another company’s “auto-renewing” subscription service. The cost to upgrade is NOT worth what they’re charging for what you get, and the hassle of dealing with cancellation is NOT worth the time. 👎🏻.Version: 7.11

PoorVery poor in comparison to the WeightWatchers app. Fine if you want to count points but useless for the scanner and the directory is really poor unless you keep adding in app purchases. Avoid!.Version: 5.5

No support. Need refund.I find it very complicated. Needed to add ‘bites’ to food analysis, but how? No clear introduction provided. Useless..Version: 5.9.2


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