4.77718 star

Total 46 Negative Reviews

Schwab Mobile App Complaints & User Negative Comments 2024

Schwab Mobile app received 46 complaints, negative comments and reviews by users. Have you ever had a bad experience using Schwab Mobile? Can you share your negative thoughts about schwab mobile?

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Schwab Mobile for Negative User Reviews

Option Info Page was RemovedLatest update removed the summary page displayed when an option was selected from the option chain. Page showed the Bid/Ask, last price, High/Low for day and 52 week ranges, Greeks, Open Interest, Volume, and current price on one page. It also had a button to trade the option which populated the trade ticket. After the update, selecting an option from the chain skips showing that useful info and goes straight to the trade ticket. The chain page was updated to try and show this now missing info but items are missing and what is available requires selecting item groups to show and left-right scrolling to see. One easy to read page full of useful info is replaced with a frustrating mess that is both hard to use and has less info. And Schwab advises more “features” such as this are coming. The app was clunky and dissatisfying to use for option trading before these updates but at least it worked to a sufficient degree. Now its painful and annoying on top of that..Version: 12.12

Substandard brokerage app. No "look and feel".Accurate. Safe multi-factor. Extremely Simplistic. However, I do everything on my phone, so this basically useless app suggests I need a new broker with better mobile. The schwab app is not very useful - except transferring money looks well setup (which I have not tried yet). Not even useful looking at investment positions, which should be the first thing it should do perfectly. Investments are there in one big lump, you just have to search for it - no sorting or selectable columns - just a blob of alphabetical investments with most of the investment detail for each investment just in a paragraph. Considering how huge and old Schwab is, lack of app features is extremely disappointing and a bit concerning. The worst brokerage app I've used. I could not find the logout, so I asked the Schwab knowledge assistant multiple ways, and it never found an answer. Yikes. Luckily, the Schwab app is so tiny, I eventually found it where I would not expect it. Also, don't bother downloading this Schwab app to get the "look and feel" of Schwab, because without an account, it is just a couple pages of broad useless advertisements (e.g. we're big, we can do good stuff, so open an account) - missed opportunity on Schwab's part. Venting, because I expected a lot more..Version: 13.5

Does not take my finances seriouslyWhen I'm in a situation where I need to access my finances I can't be presented with a "you can do nothing until you upgrade the app" dialog. This isn't facebook or twitter or some nonsense casual app. Put in some kind of warning saying when it will be deprecated first rather than surprise me when I'm at the counter in the grocery store and don't have enought storage on my phone nor 5 minutes to wait while the new version downloads..Version: 10.9

Really difficult appAs a new client I’m having a Very difficult time Navigating the site. I moved from Webull and urged my son to do the same because Webull did not offer DRIP. Wiring money into the account took a little longer than we liked. Fractional investing was alluring. Sadly, the Schwab layout is not simple. We struggle to get familiar with/ make good use of the system. (I’m assuming it’s because we use mobile about 85% of the time). Before signing up I read about ‘great, easy to use’ useful platforms. Independent trading is important to us. The wonderful platforms/software don’t seem to exist. I was especially hopeful about Street Smart Edge... not available?! I regret encouraging my son to move to Schwab. I’m considering another firm. I’ll pay the fee for his transfer out once we find a user friendly firm that allows D.R.I.P and fractional investing. I’m sure it’s out there. I wouldn’t recommend Schwab for independent users who want to use the platform for anything more than direct purchase/sells..Version: 10.11.1

Definitely not a source of truth for the amount of money in your account.As an app, the layout isn’t bad, but the one thing I want it to do, which is to tell me how much money is in my account, is not reliable. That’s like, 80% of the app right there, and it can’t do that accurately. I did an ‘instant transfer’ from Venmo, and double checked the app to make sure it appeared in my account, the number went up, so everything seemed good. Next thing you know my card gets declined and I end up in a pretty embarrassing situation. According to customer service, I hit some sort of deposit cutoff when I tried depositing money into my account because it was too late in the day (it was like 5:30 lol), so my deposit wouldn’t be posted until the next day. While this is pretty annoying in itself, if the app was accurate it would have saved me a good deal of frustration and hassle. Instead, I went all the way to make a purchase just to have it be declined because the app told me the wrong number!.Version: 10.11.1

Lag timePoor refresh and log lag time in app.Version: 9.0

Figures Are Not AccurateThe day change and possibly several other figures on the app are not accurate! I called Schwab on it and they confirmed it!! It was showing I had a day change of ~$800 whereas the actual change was only roughly $400! This prompted me to make more changes than I normally would have but in another scenario could possibly put you into a position where you think you are gaining but you are actually losing money! It definitely affects how you feel about buying or selling stock and therefore, with inaccurate figures could cause a loss of money you weren’t expecting because Schwab was not up front with the user on the problem. I even called a broker from Schwab who confirmed this anomaly and was also frustrated with it admitting that Schwab has known about it for a long time!! Because of this issue, he said many brokers at Schwab use the website instead of the app. Therefore, this app is unacceptable and a 1 star rating until they get it fixed. I will say that all of the brokers I have talked to over the phone have been super kind and helpful so I think Schwab is a decent company, but don’t get yourself into trouble using this app!.Version: 10.3.1

Schwab changed for all the wrong reasons!Schwab went from what I considered the best brokerage to nearly the worst. Fidelity is much better than the investor checking at Schwab. Schwab pays .45 percent interest on the money in the checking while Fidelity pays over 2.5 percent on their checking money. Plus idle money in brokerages is invested in a money market paying right at 5%. I think Schwab pays .45 on idle money. The thing that really drove me away was the elimination of the line of credit. In almost 20 years I think I may have used it less than 5 times for at most a few days while money was in transition but it was the piece of mind of it being there that I liked. Just out of the blue cancel the line of credit linked to the checking account without even explaining why it was done. Furthermore, this was not just done to me it was eliminated as a service altogether which is why it’s so frustrating. They no longer even offer it. Please check out Fidelity’s service they are far superior to Schwab..Version: 13.10.1

Should give it one star really ..Just wrote a very cohesive reason as to say this brokerage is trash for trading and even the review crashed and removed it all. Recap doesn’t refresh and stay up to date like any other brokerage app/ stopped allowing purchasing of otc which I originally used it for anyways (dpls for example) but still available on others yes even Ameritrade for a fee even though they were merging. Also my eeenf disappeared telling me I sold them when that’s the very last one I would’ve sold. I got in literally near the bottom. Only reason it’s okay is because some of its features for viewing in a watchlist like which options are running etc … other than that.. the only thing Schwab is good for now is to buy and hold shares. If that because well you can do that anywhere else. App crashes/slows down seemingly on purpose during times of high volatility- so it’s a big no for trading and after the only thing they were good for is now useless as well/ well.. it’s useless. My .02 - I’m good..Version: 12.12

MoronsWow. Migrated from Ameritrade and there is no way to see historical performance. This company sucks. Ameritrade customers didn’t choose your company, and now we are stuck with your pathetic app. Wish I could give 0 stars.Version: 13.8

Ameritrade app to this???I am shocked and dumbfounded that Charles swab had 18 months to design an app that had the same functionality as the existing TD Ameritrade platform and this is the best they could come up with? You can’t even create custom views for your positions in this app. You can sort by key data point on the positions view. This is all 101 basic functionality, that every other trading platform apps offer. This app was clearly designed for the casual 401(k) “Checker inner”, not anyone that actively trades (or even interested in sorting any data point). Bottom line is that anyone from entry-level to the CEO that signed off on taking this app live to the existing TD Ameritrade customers should be sent walking papers tomorrow. Seriously, did they not do any kind of customer satisfaction testing or usability testing??? It 100% feels like this was an egotistical move by the existing Charles Schwab team, that they had what they thought was a better app (HAAAA). The only positive thing in this whole transaction, is that the same ego allowed them to offer zero fees to move other brokerages. And on that note, it would be great time to start shorting Charles Schwab :)..Version: 13.5

Useless; crashes on startup on iPad.That’s the review. Unusable..Version: 14.2.0

Could be more user friendlyThe mobile app is lacking user friendliness and convenience. Honestly, Ally Invest is the only app with worse charts. You can’t really see as much info as you need by default and when you try to drag your finger over it, it opens a chart in landscape view that is confusing. Please copy Robinhood in that regard. They have nothing else good about them but people still use them because dem charts. Also, when you try to buy something in Robinhood and your trading account doesn’t have enough money they will do an Instant Deposit that lets you immediately trade while they transfer the money from your external bank account. But on Schwab when you try to make a trade from your trading account it will say you don’t have enough funds even though there are plenty in your Schwab checking account. So you end up having to manually transfer money from the checking to trading account first which is tedious. You can’t set your accounts to do auto stock purchases from the app. Or set a bill to auto pay. Or set stock price alerts. It’s really annoying to have to open the web app to do stuff..Version: 10.12.1

Not as functional as TD AmeritradeSince Schwab transitioned all TD Ameritrade accounts to their own trading platform, it has been a disappointing experience. No push notifications (price alerts or news). No breakdown of income (how much is coming from where, all income is grouped together as total $ instead of the option of %). No live market details on accounts page, no ex-dividend price/share. Dividend history is generalized and doesn’t tell where money is coming from. Transfers from bank to account take too long (virtually instant with TD Ameritrade, now you must wait 1-3 days). Watchlists and news are buried and annoying to get to. This app has been disappointing for those that prefer the functionality and quick access to information of the TD Ameritrade app, and is certainly not for active managers of their accounts. I mostly utilize the app to follow my retirement contributions and determine what next steps I want to take based on market performance, but this app keeps me in the dark on important information I need to make informed decisions. If Schwab can’t figure out how to implement theses basic investment tools, I will take my account to a broker that does. (i.e. Fidelity).Version: 13.5

Not full serviceIt seems all I can do on this app is trade and view my account in limited detail. The research capabilities are virtually nonexistent. A search for “research” yielded the reply “log in to the website and hover the cursor over the research link”. In other words this app would appear to have no research functionality I was originally a Scottrade user before it was sold to TD Ameritrade. Now TD Ameritrade is being bought by CS. Schwab would do well to look at a substantial overhaul of the user interface on both this app and it’s website as they are both woefully lacking in the details I was accustomed to previously. I am not a CS customer by choice, I am here due to corporate institutionalization initiated by my employer and multiple acquisitions. Using Schwab’s digital resources is like looking at my grandfather’s faded tighty whities. Schwab should pull out a blank sheet of paper and start from scratch in designing a better app/website with more functionality and ease of accessing data for research and reviewing account details. Please take a few pages from TD Ameritrade employees and any Scottrade employees that may be left on property. Just because you are bigger doesn’t mean you do things better. I find the opposite is usually more accurate..Version: 11.5

Worst stock and option trading interface and performanceThis app provides a pre historic user experience. It’s takes painstakingly long to enter stocks and options orders as there are validations at every step of entry that are firstly unnecessary (no other trading app does this) and secondly each validation takes it sweet time. It does a validation at the end again. Additionally, changing an entry like Qty or limit price wipes out what you had entered in other fields which is counter intuitive and leads you into vicious cycle of data getting removed. Takes forever. If you want to do multi leg options it is a compounding nightmare. Please design the app based on user use cases and not based on technical requirements, which should be embedded seamlessly. It’s a shame big banks with deep pockets can’t think out of the box and come up with easy to use app. Please learn from newbies like Robinhood how they easy and quick they have made option trading reinventing entire interface. This whole ordering interface shd be redone ASAP from the ground up or you are going to lose customers like me who are using their mobile devices increasingly. Thanks for asking for feedback..Version: 8.7.2

App stock pricing is not always accurateThe app is very slow to reflect current prices on things like options and even cash balances. When trading on other platforms, when I execute a trade, the shares either bought or sold are immediately shown in my portfolio. On Schwab it can take several minutes to show up in my account. Additionally the cash balance takes several minutes to update and I have mistakenly gone negative because I thought there was enough funds to cover trades and then 5 minutes later I find that the cash balance has finally updated and I need to transfer additions funds to cover. Also option prices are often incorrect and when you look at a call price on other platforms and websites, they will all be in line and Schwab will be off, sometimes even from themselves. Example: a stock showed the last option price at $.80 with a bid and ask of $.80 and $.85, but the current option price showing on my portfolio was $1.20. All other sites showed the price at $.80. This needs to be fixed..Version: 10.12.1

Leaving SchwabThe mobile app is a huge percentage of the client experience these days. I used to tell everyone how thrilled I was with Ameritrade and highly recommended the company to all of them. I now tell everyone how horrible Schwab is and tell them to look elsewhere. It’s like you took thousands of Porsche owners, confiscated their high performance cars and handed then Yugos and thought it was a good idea. It proves management and many decision makers at the Company are inept or simply don’t understand todays mobile/client dynamics. What a shame. I grew up with Schwab but this app is absolutely horrendous. The high stars before are clearly from people who have never used Fidelity or Ameritrade apps. They simply don’t know how much better tech is available out there. It’s not a case of familiarity, it’s a case of functionality and design. The Schwab app lacks both when compared to its competitors. For customers who don’t know any better you may get away with it. When you acquire customers in a buyout and force this type of serious downgrade on them you risk losing a customer for life and risk creating a negative mouthpiece/billboard for the same duration. This portion of my money is in a legacy employer account otherwise it would be flying elsewhere already..Version: 13.8

Migrates over from TD Ameritrade, disappointed …I am a former TD Ameritrade client. My account was migrated due to the acquisition. I’m disappointed enough to write this review. Here are the issues I’m seeing in my second week of using the Schwab app: - I use a slightly different font setting on my iPhone, the layout/rendering of data in the app is very screwed up as a result - quotes seem to be delayed by a few minutes, especially when the market opens - stock quotes look significantly different between different screens (one of my primary views was showing a stock “down” for the day, while the same stock in the “options” view was showing “up”). Seems to be some kind of an issue with cashed values? - unable to see pre-market quotes, not sure if there is something I need to do to get access to pre-market and after-hours quotes? Seems silly when I can get a free quote from various online sources. - overall, it seems that I now need to click 2x as much to get to simple data, which was easily accessible in the TDA app. - unable to see stocks that make up an ETF, app points me to the detailed ETF prospectus - and so on … - I would recommend for the Schwab app developers to take a look at the old TD Ameritrade iOS app and see what features can be implemented in the Schwab app - I’m not there yet, but the thought of moving my account over to a competitor crossed my mind as a result of all of the above things… That would be a shame, switching banks because the app is so clumsy….Version: 13.5

Should have kept the TD Ameritrade AppThis app suuuucccks! Was forced to move from TD Ameritrade to CS and the step down in quality and functionality is enormous. The CS app doesn’t update in real time especially for after market data which makes trading unworkable and not user friendly. The watch lists and positions dashboards are about adequate for what they display but the functionality is so so much worse. They should have moved everyone to the TD Ameritrade app and just renamed it to Charles Schwab. Only been using it for 2 days and I’m already looking for alternatives.Version: 13.8

Good for trading, bad for monitoringI’ve been a Schwab customer for 20+ years and I trade fairly often, including both equities and options. I use the iPhone and iPad app and they both have two fundamental flaws when it comes to monitoring positions. For one, there is no way to sort your positions by % gain/loss, $ gain/loss or any other way - they are permanently listed in alpha order by company name. Being able to customize the sort is such a basic feature, and one that every stock monitoring app has, and it’s absurd that you can’t do it here. Second, you cannot view a position’s day change and overall gain/loss on one screen - you have to flip back and forth between screens to get the complete picture. I understand that compromises have to be made for mobile apps, but there ought to be a way to see a more complete picture of your positions on one screen. And if you must limit the amount of info on a screen, at least give the user the option to choose which information is viewable. Again, simple customizations go a long way. Otherwise the app is generally easy to use, fast, and offers a fairly simple platform for making trades..Version: 9.2.0

Functional but could be betterThis app is utilitarian, it gets the job done. But the user interface on a phone and/or tablet does leave some things to be desired. All of the information that you need is contained within the app. However, I would like to see more options to vary investor preferences. I personally would like to have a day graph of each asset available to add to the initial investments page. Create a customization feature for each asset instead of dictating what I prefer to see upon opening the app. I know that Charles Schwab is in the business of caring diligently for people’s assets and for that I am greatly thankful. But now that they are a front runner in doing that, I’d like to see some time invested in the user interface and investment platform. Interviewing a younger population that has grown up in a digital age my help in assisting with the user interface of this app. The question is: do you value form or function, because this app doesn’t provide both?.Version: 11.2

Deposit to checking no longer worksWill no longer allow mobile check deposit. I have a brokerage, checking and savings account. Normally after clicking on deposit I am prompted to choose which account to deposit check. Now instead I and prevent d from depositing by an error message “You do not have any schwab brokerage accounts eligible for mobile deposit” I do not need or want to be able to deposit to my brokerage account, I use my Schwab bank accounts. I was able to deposit checks recently but since latest update, now cannot. Fail. After installing latest update Touch ID is no longer setup for Schwab app. Was required to login manually using username/password and re-enable, however after do so the apps returned an error message saying that the phone’s passcode has to be 6 digits. So basically the Touch ID that worked yesterday, no longer works today. No mention of this in the release note for this update. For multiple reasons I cannot modify the phones passcode settings. I guess I’ll just not use the Schwab app now due to lack of Touch ID. Thanks for the lack of notice on this version change Schwab..Version: 8.4.0

Latest versionNot very happy with the latest iteration of the app, especially the removal of the total gain/loss percentage display It would also be nice to show the Schwab equity rating as in the online version.Version: 13.11.0

In desparate need of a UI overhaul, and instant transfersSchwab is a great company, time tested and respectable, but their mobile platform is undoubtedly antiquated in comparison to other mobile investment apps. Other than its bare bones black-and-white UI, what makes the Charles Schwab app feel like it belongs in a museum rather than on smartphones, is the inability to make direct transfers to and/or from personal bank accounts. While other trading platforms allow for instant access to funds traded between accounts even before transfers are fully settled with the press of a button, I can’t even move cash between accounts without physical checks. For a younger guy like myself, this is a massive turnoff, and it’s why other apps like Robinhood and Webull have been exploding in popularity, and most folks under 25 have never heard of Charles Schwab (outside of those with retirement accounts) I, and many others, would Love it if Schwab took initiative and overhauled their app and offered some innovative changes, even maybe offering a cryptocurrency wallet and the option to purchase transfer and sell cryptos on their platform..Version: 11.4

Too much of a hassleIt feels like Schwab goes out of their way to punish and hassle you for trying to withdraw funds. When I initially signed up I was bombarded with calls and emails about funding my account. It was a breeze linking my bank account and transferring money to my Schwab account. It was deducted and on my bank statement within an hour. When the time came to withdraw some funds all of a sudden the transfer was voided and my bank account was unlinked even though all cash was settled and available for withdrawal. When I went to re-link the SAME bank account I had prior I was booted and locked out of my account. I was given several different numbers to call and had to talk to multiple people, take a quiz to verify my identity and given a 1-2 week timeframe for my account to be unlocked. All for only a $300 withdrawal to a bank account that was already verified. They’ll take money with no questions but when you try to withdraw they place several purposely placed hoops with the intent to wear you down in hopes you get frustrated and give up and forget about the money. I understand the need for safety to avoid identity theft and other fraud but it’s interesting that I can transfer money in, trade but the moment I try to withdraw a small amount I’m required to jump through hoop after hoop. It’s all by design. You’re better off with Fidelity.Version: 12.8.1

Works but is frustrating to use.Schwab asked me to review their software and I gave them 1 star because certain securities did not show up in the stock quote. I assumed the review would appear here so i came here to update my review to be more fair after using it but it seems it conveniently got lost. Anyway it seems less intuitive to use than other stock brokers. I would rather not have to learn to use it but rather it’s usage be self evident. So for user interface I give it a C. When you get information about a stock, there is a lot of information which for an iPad I give it an A. Finally some of the missing quotes can be found under Research > ETF. I was looking for exchange traded debt like SOJD. Seems stupid I cannot get a quote for SOJD directly as a stock quote. I am not certain that debt security even meets the definition of an ETF. In summary, usable but you have to “learn” how to use it. Works but frustrating..Version: 13.9.0

Moved From TD AmeritradeTD Ameritrade was so much more user friendly and simple to use and understand that’s why I choose to use their platform. Charles Schwab app doesn’t allow you any customization on your Home Screen and limits you so much on what you can view all at once. Before I could have all my assets lined up from multiple accounts and see all my cost basis, growth, value, dividend payments, ex dividend dates, P/E ratios and a million other things I could choose from for each stock on one page and could compare easily between all my assets and customize it any way I see fit. Now I’m just stuck with just account values over all and their growth. If I wanna see dividends or P/E ratios I have to chase all the way into the stocks page itself. They created an over simplified app that doesn’t allow you to keep track near as well as TD Ameritrade had it set up. Very disappointed in this transition. I am some what satisfied with logging on in my browser version of Charles Schwab on the internet. If they could implement that version into the app more I would think about sticking around. Otherwise I’m continuing the search for a better mobile trading platform..Version: 13.10.0

Failed to sign in with Touch IDCan only use Passcode to sign in after the latest update. Keep failing to sign in with Touch ID, no matter how many times I successfully set up that function. The only notice I got is that I can’t use this feature on a shared device (which is not). The device is iPhone 8 Plus with iOS 14.1, fix it ASAP.Version: 10.10

Stop asking me to write a review every other loginThis is what you get for asking that often!.Version: 13.8

CrashCrashing during the launch after update.Version: 10.7

Terrible appI was forced onto this app from the TD app and it has been painful. I am now having to use other apps to get data that I used to get on the TD app. Implement the features from the TD app like real time quotes, ability to change the layout of the data and general ease of use. I thought part of the strategy was to implement the best features from the TD app but I don’t see what has been brought over. Add back the graph showing income by month by holding. Why does it take so long for dividends to show up in the account? On TD the majority of dividends showed the morning they were issued or the night before payment. Do better..Version: 13.8

Frustrated with loss of accessYesterday, Thursday June 15th, tried to log into my Schwab brokerage account. Had no luck whatsoever. I used “forgot my password“ but never received an email from Schwab. I’ve had my accounts with Schwab since the late 1990s. It’s been awhile since I’ve run into log in problems. I contacted a wonderful Schwab representative, Noriah, who provided excellent customer service. I regained access to my brokerage and Roth accounts. Unfortunately, when I decided to make a credit card payment I couldn’t access bill pay. I’m ok with this as most of my recurring payments are automatic. But, now and then I like to lower my credit card bill. So, I had to transfer funds to my Wells Fargo account. I’ll make additional credit card payments from there. Once I regained access to my brokerage account I saw that some kind of update was taking place. Maybe that explains why I lost access. And, why the funds I transferred won’t be available until Wednesday, June 21st. I guess it’s just my luck. Then again, I don’t think so..Version: 13.5

Moved over from USAAThe app doesn’t work at all. It literally just freezes. Can’t reset password or any other buttons to work. Totally useless, I can’t access my investments at all..Version: 10.5.1

Stock rangeWould be good if we could also trade stocks on the London markets.Version: 12.8

Im so glad we get this huge downgrade /sThings i love about Schwab since being transferred from TD Ameritrade 1.) constantly have to validate my login and frequently have to call Schwab to login on devices. Then getting codes from calling that still don’t work and not being able to login at all because tech support is closed. 2.) Not being able to see all my holdings together across multiple accounts and not being able to sort all holdings according to any criteria. 3.) Having to call for them to approve documents that they sent me via docu-sign and then being told that they docu-sign they sent me is not acceptable because it needs to be signed by hand. 4.) not being able to receive trading authority on my spouses account without multiple phone calls and long wait times. 5.) not being able to see my available cash balance while placing trades, its really nice making a trade without knowing if i am going into margin or leaving cash uninvested. 6.) having documents sent rejected because someone at Schwab misspelled my name and then it doesn’t match the docs that i sent in. I dont expect everything to go completely smoothen when transferring customers from one company to another. However, the Schwab app and system is objectively worse and less functional in many important ways. Further, Schwab had years to get ready for this transfer. My account was one of the last moved and its still a s41t show..Version: 13.9.0

Ok but could really improveThe app operates smoothly which is a big positive. It’s not choppy nor is it glitchy, at least not for me. I give it only two stars because those elements are the bare minimum. This app is entirely consumer focused but UX wise that doesn’t really show. My financial information is displayed as if I’m looking at a mere digital representation of an old school checkbook. That’s ok but we’re at a stage with software engineering where there is vastly more they can do. I should have more ways to look through my data other just using basic filters for basic categories. I can’t even do a basic keyword, let alone word, search for anything outside of what financial instruments I might have purchased or sold. So that’s just looking things up. What surprises me though, really, is that I can’t manipulate my financial information at all in the app. All I can do is view it. If that’s all my fellow consumers want to do, then the app won’t change to include those features, but that lack of interest just won’t last for long. App has a long way to go..Version: 9.9.0

Good service, Still lots of app work to do - fix notificationsI like Schwab’s service and they are an excellent brokerage overall. That being said, they’re still working on bringing their app into the modern era. One of the annoying things that needs to be fixed is the “Important Notifications” banner that is always at the top of the main screen. If you click through it (2+ clicks), it just leads you to things like opening hours or a link to FAQs. This is not worth prime app UX real estate and should be moved into the hamburger menu. There are several other items that should be fixed. I am not sure the bottom tab options (Summary, Order Status, Trade, Markets, More) match actual user needs. I suspect most customers probably just use the main Summary view to track aggregate assets and do most actual trades online instead given the UX. In general, the UX feels like a website vs a modern app, and could do with refreshing. Hope it continues to improve..Version: 11.4

Touch ID and Face Authentication not workingI see people complaining that Touch ID and Face Authentication have stopped working. I have the same problem for a few weeks now. Even after deleting and reinstalling the app. When are you going to fix that? Otherwise a great app..Version: 11.10.1

Great company, mediocre appI’ll start by saying, Schwab is a customer centric company. I have never had a bad experience with the people working at Schwab. HOWEVER, their technology, specifically their app and website, are aging... badly. Tonight at 10:29 PM PST I wanted to set a transfer for tomorrow from my Schwab investor checking to my Schwab investor brokerage in the app, and I was met with an ugly “stop” sign, yes literal stop sign emoji saying “Payments/transfers between these accounts can only be accepted online Monday through Friday 9:00 am ET - 7:00 PM ET”. I just wish apps would let you forward date your transfers without throwing up a stupid blocker which clearly is put I place to show they didn’t want to develop out any features to support it. I like the people Schwab hires, but the second they make the app too clunky to use for basic money management, I’m out, sorry. My advice, invest in the products and features your customers need. I need to move money and buy and sell stocks from my phone. The rest can be built on the desktop site, so solve your consumers needs..Version: 11.2

App works but could be moreThe app is fine for trading. Research i find it difficult to use it is easier to use say yahoo to read info then app. Also i feel there is room to add custom alerts on stocks. For example why cant i set the app to push a notification on stock changes of >1%. Or it breaks a threshold of price. Much like limit buy or limit sell. But instead of doing it automatically it can notify. This would be useful on something you buy and want to hold for a bit but when it makes so much het rid of it. Where limit buy sell is more for the day. Even though it can be set longer if it is days you position may change so notification is better in that time period that hey there been change you want to do something. Also if notification was by ticker. Then one can set some watches on set stocks to ding you when it moves to where you want it to make a move..Version: 12.7

Media centreMedia Center was dropped from latest version. Why..Version: 12.6.0

USA ONLYOnly upon the the application does it state USA resident only- why am I seeing this in the UK ?.Version: 12.10

I don’t get the textI don’t receive the text to get into my account.Version: 13.10.1

Like donuts?If you like donuts, you will love this app since you will see a lot of spinning donuts while you wait to place a trade or see your balance. Schwab needs to devote far more server capacity to its apps. It’s often the case that it takes 10-15 minutes of effort to place a single trade. Except for this glaring problem, it’s mostly good. But it could use improvements like listing positions alphabetically instead of completely randomly. You should not have to scroll up and down a list of dozens of positions just to find two options trades in the same symbol that were literally placed at the same time. Why would one be listed at the top and the other near the bottom? And when you click on Order Status, who on God’s green Earth wants to be taken to orders placed days ago by default? The default assumption should be that the trader wants to see open unfilled orders. It’s clear from decisions like this that the app creators are doing things to check development tasks as complete and not doing the tasks because they help real customers..Version: 11.12.0

Bring back the old Order Status screen iOSIPhone app: How do I go back to the previous view where Order Status was always visible at the bottom. Order Status screen was horrible even before, and now made even worse. It does not load quickly. On top of that you cannot sort by symbol to see if you have a order already for that symbol. Someone, try scrolling to see if that symbol exists. Who comes up with this UI designs? I have never seen a perfect app going down the drain that started with the last Order Status screen updates. The order Stu’s button at the bottom got replaced by Move Money. Who move’s money every day as opposed to going to the Order Status screen every day. It is getting lot harder to find the orders for a symbol unless we scroll multiple pages. Please bring back the old Order Status screen, where all orders are are sorted by symbol and all the orders for a symbol are grouped in one place for that symbol. Also fire the UI expert who came up with the new bad design from a perfectly working screen..Version: 13.4.1

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