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Papa Johns Pizza & Delivery App User Positive Comments 2024
Papa Johns Pizza & Delivery app received 32 positive comments and reviews by users. Can you share your positive thoughts about papa johns pizza & delivery?
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Papa Johns Pizza & Delivery for Positive User Reviews
✓ AwesomeEasy to use and customize your order and has great offers.Version: 4.74
✓ Good but could be betterIt could be more intuitive, I didn’t see how to leave a tip the first time I used it. If you ordered a custom pizza recently you should be able to select that from the first option of standard pizzas without having to create it each time (even list those first.) this past order I wasn’t able to find a size selection for the pizza, not sure if thats a new thing or what. I can’t imagine they don’t have small or extra-large pizzas anymore... It’d be really nice if they just offered meal deals like two large two-topping and ... for $. Over the phone I always get a two-medium or two-large special with a side. Maybe there could be an option to get limited time offers (that are actually a deal) to order within an hour etc. that could be sent in the evenings if you haven’t ordered or received an offer in at least a week, or before big games etc. Once you get to know how to use the app it is good but not great but it’s still better than calling in an order. — If I wasn’t lazy I’d call and see what the deals are though..Version: 4.45
✓ Apple Pay & tracking in the appPlease allow for Apple Pay as a payment option & the ability to track my orders without going into a browser.Version: 4.73.1
✓ Easiest app at order food I’ve ever used!This app is very easy to use. Truly the only way the order comes out wrong is that the person in the other end making the pizzas don’t know how to read, the delivery person gets lost (or eats the pizza on the way to you..😂) or the person using the app doesn’t know how to read correctly.. cause seriously this app is that easy! Love the way they designed it.. they made it very easy for you to choose how you want your pizza done, what the specials are, and beat part is this app doesn’t give you a headache trying to figure out how to do anything on the app. So simple a child could do make their own pizza how they want it. I’ve repeated how easy this app is because it’s just awesome that it’s that easy to do! Thank you Papa John’s designers for being brilliant! Also, it doesn’t freeze up like most apps do while in the middle of ordering!.Version: 4.43
✓ DeliveryI’ve been ordering delivery from Papa John’s for the last 6 years every Friday night. The pizza has always come hot, delicious and in a proper delivery time. Highly recommended!!!.Version: 4.73.1
✓ Amazing appI think this app is extremely easy to use and makes it almost irresistible to buy a pizza from papa johns when you don’t want to leave the house. My only complaint about the app is the part after you pick your pizza and you want to check out and pay. It was hard to figure out how to actually check out and pay due to you having to click the shopping cart. I found myself clicking a little offset to the shopping cart and it taking me to update the delivery address. Which made it very confusing the first couple times because I thought I clicked the shopping cart. I recommend moving the shopping cart icon somewhere that you couldn’t accidentally click the wrong thing. Or making it an option in the menu drop down. Aside from that this app is extremely easy to use and deserving of a 5 star. Good job..Version: 4.27.0
✓ Pretty easyI’d give 5⭐️ except there’s a few things that could make it go smoother. If I exit the app for any reason and come back in trying to finish my order, it’s completely wiped and I have to start over. If I just want to check out specials, I have to select delivery or carry out before seeing the menu- not sure why I can’t select that once I’m adding an item to my cart instead. Selecting pizza topping could be easier if at the bottom it gave a tab for switching between veggies and meats (or had a reminder that veggies/meats cheese topping toggles was above) instead of it being a button to finalize the pizza order. Every time I’ve accidentally finished the pizza without the veggies, I have to delete it and start again. Also, having an easier way to track your order once you’ve exited the app would be easier that having to again select delivery/carry out and go through several steps to find it would be awesome. Maybe a button at the bottom that says track to do so. It is a great app to order but is really frustrating sometimes.Version: 4.31.1
✓ Great App, Super Customer Service-UPDATE: From 4 to 5 stars! You can now track the status of your order at any time, even after accidentally closing the app! Super! PJP is the only joint that has always gotten our pizza orders correct every time since I discovered them, it’s amazing. My only little gripe now is that whenever I pay for double pepperoni or whatever else topping, it’s not really double the amount :( plus the other toppings get a little skimped on, but the pizza ingredients are always fresh so we’re still happy customers. 🙏🏻💗 -ORIGINAL REVIEW: Easy, great, convenient app to use for ordering pizza. I love the ease of use! Just wish however, that for half and half pizzas, I could also do half and half for sauces as well (not just for toppings). Also, I just ordered using the app and was tracking it but accidentally swiped it closed. I reopened but it will not let me see/choose to continue tracking my order - it's already under "past orders." It just has me start all over again for a brand new order, as if I have no order currently pending. If not for this failure, I'd have rated this a full five stars. (If we could track our order status and location like DoorDash or Uber, let me, this app would be perfected.) Still, I recommend this app especially if you like Papa John's. You pay a few bucks less than using the DD app plus you rack up points for $$ off future orders. 👍.Version: 4.38.5
✓ CHECK YOUR LOCATIONI have twice ordered from the app and it is slow to update my “current location”. First time I was did it I returned home from Orlando, FL to North Carolina. As I used the app it never updated my location. I thought it would auto pick up my current location. I did reach out to the store and the manager was very accommodating. Also the manager at the North Carolina store felt bad for me because I was with my wife and kids sitting in the car. He quickly had his team make up our order locally. Second time I was earlier in the day in Rock Hill, SC drive home to Charlotte, NC. While in Charlotte reopened the app placed my order. In error, did not check my location being update and the app still thought I was in Rock Hill. After having it opened for 5-7 min before select the order option. I placed my order and when to the Charlotte Papa John’s to pick up my my order was 35 min away in Rock Hill. Lucky I call and had my sister pick up the pizza but I still had no pizza for dinner. Just if possible place on your list of enhancements a prompt that prior to ordering asked that you confirm the location BEFORE the order goes through or accepts payment..Version: 4.52
✓ Great app and companyLove the food here!!.Version: 4.74
✓ Good but not 5 starsThe app is ok but could be a little easier to maneuver and order from. Don’t get me wrong I use this app to order at least a couple times a month and will continue too, but it’s not one that your first few ordering experiences you can wiz thru an order quickly. It one of the more time consuming online restaurants ordering apps that I personally feel like I use. I order dinner 4-5 times a week generally too because of my super busy schedule as a single mom of teenage daughters and I work full time as well as I’m a full time college student in my mid 40’s and have 3 online stores I sell in. Honestly I don’t order from Papa Johns as much as I would if it was less time consuming now to use and also if you do for some reason on your part stop in the middle of ordering for a few minutes it will glitch the app and you have to log all the way out and loose your order process and start over the order again from scratch. Just needs tweaked and some glitches worked they.Version: 4.38.1
✓ Some GoodOne of the best pizzas I’ve had in a long time. The Shaq pizza rocks and loaded with flavour. Great job Poppa Johns.Version: 4.73.1
✓ Great pizzaOrdering from the app is fairly easy allowing me to save and use multiple locations to deliver to or carry out from, whichever is most convenient. Paying directly from the app allows me to have the no contact delivery or to send food to someone else without sending my credit card with them as well. The tracking service allows me to be ready or pick up my order right on time. The promos and papa dough rewards are great. I wish the specials would be a little more enticing or special. For example, the special for the papadias is the same as original price, but if you click on the specials pricing, the promotional discounts do not apply. The prices may be a little higher than others, but the service and food are much better in my opinion. I would like a feature for the “customize your own pizza” was more clear and didn’t cost so much for each topping. Otherwise I’m happy..Version: 4.45
✓ Works good for meI’ve always ordered online and though the website worked good I often had little problems with it. I’ve now ordered several times on the app (iOS Apple iPhone 7) and have found it to work extremely well, (especially compared to so many other fast food apps which are hinky and/or completely useless)! It seamlessly grabbed my favorites from the website when I logged in. I found it very easy to modify my pizza toppings and choices as well as saving a new favorite. It was very easy to pay with my credit card and provide a tip as well. Lastly, the funny little follow my pizza function was right on and my pizzas arrived exactly as listed. I am hopeful the app will continue to function well. I just wish Papa Johns had Vegan Pizza AND choices on othercheese such as Goat Cheese or other non cow cheese available for those of us who are severely dairy allergic or like vegan pizza..Version: 4.29.0
✓ Papa johns appLove the pizza. Great in store service. Dry frustrated with the app. Can’t place an order. App will not accept any of my payment methods. Very disappointed..Version: 4.46
✓ Papa's in the house! 🍕Great pizza! Convenient app! Amazing specials like BOGOs and discounts! Only two things that need work. 1) Fix the bug that duplicates my saved delivery addresses. I have 10 or so of my apartment and at least 5 of my family's address. They show up as something like Apartment1, Apartment2, Apartment3, etc. I can't customize or delete any of them. 2) Add more payment options like Venmo and other similar services! Add options for splitting the bill. As a college student, I can't tell you how many times I've had to foot the bill up front and then try to figure out how to split the cost among 10 other people. Plus, actually getting people to pay me back is a chore in of itself. Maybe add a built-in calculator. That would at least make it a little bit more social, prompting customers to get pizza with friends. Just spit-ballin here. Update: Bugs have been fixed. No more duplicate addresses. I love Papa John’s and I love using this app! Fast food joints trying to kick start their app should take notes..Version: 4.45
✓ GreatIt does a good job getting my pizza. So I think it’s good. Because it does a good job getting me pizza. I love pizza. So thanks for doing a god job to get my pizza to me or ready for pick up. It does a good job getting my pizza. So I think it’s good. Because it does a good job getting me pizza. I love pizza. So thanks for doing a god job to get my pizza to me or ready for pick up. It does a good job getting my pizza. So I think it’s good. Because it does a good job getting me pizza. I love pizza. So thanks for doing a god job to get my pizza to me or ready for pick up. So in conclusion, all in all, to sum up, I digress; this is a really good papa johns app to order papa johns pizza. It does exactly what I need to get me pizza. I except give me something to do other than write a review while I wait for said pizza. Please add a little game… I mean what is any app with out some activity to keep you distracted from this crazy world we live in. Enjoy your pizza. While you can. Life is short. Eat the pizza..Version: 4.49
✓ Awkward experienceI could give this app a few more STARS if it wasn’t for this weirdAnd awkward experience. I placed an order a few days ago..., Right at time of delivery, the delivery guy calls stating he was at my door, “I’m in my house inside my door, but I don’t see anybody”. I said I think you got the wrong addy, he insist NO this is your delivery addy on file for your order. Weird. I checked the app and it all looked okay with the right info. So I called the store requesting they call the delivery guy with help on my delivery addressing the correct delivery info. The guy on the phone replied: “Okay boss”...... Like I offended the poor guy for a clear mistake someone made at the store. This is awful and very awkward you PAPA John’s employees, get the job done and do it right please. “You address the issue, you don’t play smart on your side people, you look bad and it AFFECTS YOU!”... No one called the delivery guy of course, I had to tell him where I was exactly abs get my delivery late.... So fix your attitude, earn the stars you think you deserve..Version: 4.44.1
✓ Switched & Satisfied!!!I’m Happy With The Service I Receive Every Time😋! After Having Continuous Delivery/Quality Issues With Other Competitors Nearby; I Recently Begun To Order From Papa Johns. The Competitors Told Me They Won’t Deliver In My Area; As One (D) Has Always Flat Out Said They Don’t🤦🏾♀️, But What Truly Frustrated Me Was The Other One Of Them(PH) Had Delivered To My Address A Few Times Previously🥴. I Just Couldn’t Understand How All Of A Sudden My Neighborhood Was “Unsafe” (Tuh... I Would’ve Met The Competitors Driver In Front Of The Apt Building If Needed/Requested; Being That I Live In The First Building Of The Complex 🥴). 👉🏽 After Having This Experience; I Remembered That Papa John’s Had A Nearby Location. I’ve Ordered From Them Ever Since😊. The App Makes Ordering A Cinch 🙂, The Driver Is Always Efficient As Well As Friendly, & The Quality Of The Food Has Always Been Good. I Would Recommend To Anyone In My Area That I Know, Or That Asks Me..Version: 4.43
✓ Best online food ordering app!!!This is the first review I’ve ever done on the App Store my whole life!!! I love food but this app takes that love to a whole other level because of how simple and express the ordering process is! And aside from the pizzas sometimes looking like a 3rd grader made them*which is normal for these types of pizzas shop* most all the food items on the menu actually look the way their presented in the pictures which is actually super awesome! I love the papa points system as well, it is super direct and straight forward $1=1 point and I love the fact that it’s actual money credit for anything you want to order after you stack 75 points you get $10! Papa John’s hands down the best pizza maker and food app there is out there! Good job all those who make this experience possible!.Version: 4.70
✓ Amazing User InterfacePapa Johns is not my favorite pizza place, but their app has such a good user interface that I just order it over other places because of their fantastic, convenient, and logical and going to other apps by other stores or even websites is so frustrating compared to this. Whoever made the UI for this app needs to make the UI for every app. I love being able to order off my phone during school (we have study hall right before lunch so I order it then) and our school laptops have credit card information websites blocked so you cannot order stuff off them. This creates a need for a good phone UI, and thank god for Papa J’s because without theirs UI I would have to eat the school lunch. This UI has improved my lunch for this year tenfold. Thank you papa for having a fantastic UI and good pizza. I order your good pizza over other pizza places amazing pizza, solely due to this apps convenience. Thank you!!! (11/10 -IGN).Version: 4.29.0
✓ App is OKPros - it is fairly easy to order using app. Putting the ability to tip is great as other pizza companies don’t have that. Cons - setting up new credit card you can not see the field to know what info is needed. Apps does not remember the cart if you are not able to complete the order an timed out. DELIVERY FEES - I hate them. They are the same being of my existence as baggage fees with the airlines. These fees are suppose to cover operating cost and were introduced when gas prices were high. Just like taxes they delivery fee never went down once it was put in place. Pizza delivery drivers around the country seem to agree that the extra operation costs should go into the menu prices of the items so that the customer gets a clear picture of how much his or her meal will actually cost. But with the competition driving down the prices, it will take some convincing to get the major pizza chains on board. The extra cost of the food may only need to be increase a fraction of what the delivery fee is in order to achieve the same profit. If one of the big chains decided to drop delivery fees, the others might follow. It could be part of an ad campaign noting that "the price you see is the price you pay." Anyone who has ever faced sticker shock at the tacked-on delivery fees plus tips plus tax might feel a little bit of relief at knowing what they will pay for their pizza up front..Version: 4.40
✓ No way to change order after purchase.I’m giving a one star review in the hopes that this will get to some one that can make a change. I just ordered a pizza and in my haste I for got to change the time of the pick up. I called and they could not change it because I used reward points. I go to the app that you guys want us to use every time, well guess what. I’m not able to change the order. It my fault for not checking my order and if I have to eat warm pizza because of it then so be it. But you should be able to edit an order after you placed it at least the time. I mean you guys are good I placed the order on the app and I called two to three min later it was already in the oven but the app needs work and I’m going to eat some warm pizza. Also why do I lose my reward points if I cancel the order? What kind of sense does that make..Version: 4.28.0
✓ Papa John’s = AwesomeWe love Papa John’s! We have a pretty big family & ALL of us will only eat pizza from 2 places (unless we went to New York or Jersey.. Then we would go to one of those Italian “Mom & Pop” pizza places.. aside from that... You probably could not pay us to eat somewhere else!!) LoL 😆 When they added one to our town, we were that much happier!! Now, we can alternate every week or couple of weeks!! Papa Dough is fantastic!! It is, by far, our favorite feature on the app!! Most of the time, they follow the special instructions exactly!! We have been long time customers & will continue to be, so long as they continue to make great pizza at great prices & have great customer service!!!! 😃 I do not know how ALL of the staff at the new one is yet.. We have only been there a few times BUt the few people we have felt with give amazing customer service & are friendly, cheery, caring people!! 😃 Thank You!! 😃.Version: 4.43
✓ Excellent AppI can summon food with out ever leaving my home or speaking to ANYBODY and now with no contact delivering I can get my food with out speaking to anybody, AND STILL TIP THE DIVER! Finally it is easy to enter promo codes (check the internet for the ones that work)!!! A cheaper order means I can tip the driver better. And while YMMV all of the local Papa John’s in my area have done a great job with Gluten free pizzas. My daughter has celiacs (diagnosed by a doctor after ALL THE TESTS, no 2 year old should have to go through a colonoscopy), and we’ve rolled the dice Many a time on Papa John’s gluten free in the 4 years since she has been diagnosed. The app always shows a warning, but in practice I’ve found (or rather my daughter’s super sensitive stomach has found) that they do a great job of making sure there is no cross contamination. Again your mileage may vary, and Pappa John’s includes a warning, they aren’t saying this, it’s just my experience..Version: 4.45
✓ Favourite Pizza Place!This app is just great, fantastic rewards programs, very good support online from Papa Johns as well. I’ve only had a very minor issue once and was able to have it fixed through an email support ticket. The response was also super fast! Happy to recommend to anyone who likes pizza!.Version: 4.74
✓ Mom's Fave AppTo simply call me a loyal customer would be a gross understatement. You see, I am a very busy working mother of three who - despite pangs of "I'm-a-horrible-mother" guilt - serves pizza quite often. Seriously... my average frequency probably works out to be at least twice per week (and that’s down from last year.) Yes, I know. It's very sad. However, in my rationale, pizza technically offers a balanced meal with all food groups represented. 👍🏽 Plus, the quality of the food is never an unknown variable — it’s Papa John’s! Anyway...the convenience of Papa John's app, the Rewards, & the fact they actually have DIET Mtn Dew on the menu makes it my usual go-to for pizza orders. I brag often and loudly to other moms & teachers that I can fix dinner from work using the future delivery time feature. Then, before you know it, I’ve earned free food — which I often use as incentives for my students, snacks for after school groups or a buffet for one of my teens’ parties..Version: 4.28.0
✓ Outstanding!I have been patronizing a competitor because I lived outside PJ’s delivery area. It was like Russian Roulette. Some days, food came promptly, hot and properly cooked. Too many times, it came quite late, lukewarm, and nearly every item was way overcooked, often burned and inedible. As advertised, I called to ask them to make it right. First time, I got my money back. Next time the employee argued with me. (“How dare I complain” attitude) A couple interim times, I didn’t bother to call. This last time I wrote, I asked them to re-create the order done right another night, no charge. I never heard back. In the meantime PJ’s moved their store closer to my home. I could now get delivery. I began ordering from them and have been thrilled with the results. Every order has been perfect—hot, cooked right every time, delicious, and super courteous and light delivery persons. Clearly, it’s a tightly-run ship with impeccable training. As a retired corporate executive, I’m impressed! Your loss, competitor!.Version: 4.41
✓ Amazing pizzaAlways fresh and on time love this pizza.Version: 4.74
✓ The PJ app is AWESOMEThis app, once you get your info stored (easily done) and use it only ONCE.... ROCKS. Every small town, city, hotel, friends house, gathering, etc that I go to and the situation arises that pizza needs to be ordered, I shoo everyone away and announce that my app will be used!! Especially people that don’t order Papa’s usually are impressed on how quickly the app can be used and how wonderful the food is. I insist that everyone (who doesn’t have the app currently) puts the Papa Johns app on their own phone and I have been thanked later almost by everyone. I also especially love the fact that everywhere I go, I can just put in my location and it will find my nearest PJs and call up my favorite stuff for me. I can’t tell you how easy this makes my life. Especially since the quality products and superior delivery make it an easy sell! Love this app and Papa Johns!!.Version: 4.41.1
✓ Good App, has the occasional flaw.It is easy enough to order through this app, and is my preferred method. They are fast with delivery, and the food arrives hot and as ordered 99% of the time, which is excellent for fast food nowadays! They do need to look at how they save addresses, as you cannot get rid of one that has a flaw in it, and I’ve tried altering it and saving, but it continually reverts to the original entry. I entered the correct address as an additional, and marked the new one as the default, only to have the app continually put the bad address on the order instead. I feel bad for their drivers, because they have to call to get our correct number. Even when I call the store and give them the correct number after ordering in the app, they still don’t give it to their driver, and they have to call. If you could fix this, it would be great!.Version: 4.50.2
✓ Credit card never worksSo frustrating the credit card often takes 6 tries and then works or doesn’t work at all..Version: 4.46
😕 Papa Johns Pizza & Delivery Negative Reviews
