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HotelTonight - Hotel Deals App Complaints & User Negative Comments 2024
HotelTonight - Hotel Deals app received 76 complaints, negative comments and reviews by users. Have you ever had a bad experience using HotelTonight - Hotel Deals? Can you share your negative thoughts about hoteltonight - hotel deals?
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HotelTonight - Hotel Deals for Negative User Reviews
✓ 7437665 Paul - scammed $240Terrible service. My family and I booked this on this website as a last resort for our road trip because we came to Las Vegas late at night. We needed a place to stay for the night as it was 2am. We tried booking but was told there was extra fees. I used all my money to book the room not knowing there was an additional fee to be paid at the hotel $130 to be exact. I didn’t have that on my card so when I went to cancel, I was told I could. It’s now 3am in Las Vegas and we have no place to go and we were scammed $240. Had I known there were hidden additional fees I WOULD HAVE NOT BOOKED. BE VERY WEARY ON BOOKING ON THIS SITE. THEY WILL STEAL YOUR MONEY. Came to Las Vegas on a road trip. Tried go as far as we could and realized we couldn’t book past 12am at most hotels. Decided to book through hoteltonight due to the timely nature. When we came to check in, the front desk the attendant informed us of addition fees. $130 to be exact. We spent the last of our money on our credit card that night to book the room. We were offered no help. Instead they blamed the website. When we called to get a refund - Paul said we couldn’t. Scammers stole $240..Version: 23.6.1
✓ Do NOT UseThis app is a good concept, but I’ve used it three times and had issues every time. First time I booked I inadvertently hit the wrong day. They did not offer anything to cancel. I had to eat the entire cost of around $275. Second time was yesterday after a long day of flight delays and cancellations I was stranded at JFK. Jumped on the app and booked Hampton Inn no problem. I’m in the air Tran on the way to hotel shuttles and they call me to tell me they don’t actually have a room there and that they credited my HT account the $203 I just spent. I didn’t have time to deal with it and all hotels were selling out so I quickly booked a room at the Radison on the app too. Another $225 on my credit card. I get there and the front desk tells me they are sold out of rooms and the app should not have allowed it. I was about to lose it, it was 11pm and I had no place to sleep before I had to be up at 4am. Finally the hotel (which was nasty by the way) “found” a room for me. I took it, slept about an hour and a half and woke up to shower. They didn’t tell me there was no hot water. I left defeated. Got home, wrote to the app. They are refunding my credit card for the first failed booking, but it will take 5-7 days. Be warned! 0 for 3 tries. I’m deleting the app as soon as I get my refund..Version: 22.12.0
✓ Horrible ExperienceI flew to Atlanta on June 23rd, 2018. I booked an hotel through this app. When I arrived at my destination. The guy at the counter asked me for my name. I gave him my information. He confirmed that I had a reservation, but they were overbooked. I was furious. I asked the gentleman at the desk, what would he suggest that I do since it was late and I was allowed to book the hotel. He said, “ I can just cancel your reservation, and you could reach out to the hotel tonight and get reimbursed.” He suggested that I go to another hotel that was 5 minutes away. I asked him for his information and a cancellation number, so I can have proof that he cancelled the reservation. He gave me the number. I left and booked another hotel that night on my American Express which I have on my statement if they needed proof. I called hoteltonight in the morning and the guy put me on hold for 30 minutes then told me his shift was going to be over soon and someone else was going to takeover and called me back. They never called me back. My bank disputed the charged and put the money back on my card. 3 months later I see the charged again. My book told me I lost the dispute. I will never used this app again..Version: 18.9.4
✓ Slept in my carWell, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t this APP for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used this app in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company..Version: 12.3
✓ SCAM! Rip off! Covid-who cares....DO NOT USE THIS AP! These guys posted prices so cheap I booked too quickly out of excitement and realized the I had to pay more than the booking price once I arrived per night. (That I can deal with because I booked too quickly before reading) That being said- my flights are cancelled, I can’t cross the border and I’ve emailed them multiple times and this company DOES NOT CARE about you! They aren’t even offering vouchers. So they’ve taken almost 200 plus of my money and are doing nothing to get in touch with me or anything to deal with any of its customers that have booked during these times! Take into consideration I’m also Canadian so this translates to 1.40 x 200 because of the wonderful exchange rate. Thanks for ruining my birthday even more than this virus did!.Version: 20.2.0
✓ UnusableUntil they state whether the currency is USD, AUD or something else this app is unusable..Version: 21.10.1
✓ The worst appHAD THE WORST EXPERIENCE WITH THIS APP !!!!!! Never using this again!!!! And would not recommend!!!!!.Version: 19.12.0
✓ Terrible service on Valentine’s DayI booked a room for Valentine’s Day about a week in advance. They sent me the receipt and charged my card immediately. The night of my stay, I was in a rush to get everything in my room so I could get to my dinner reservation, so I called the hotel. I asked if they could speed up check in so I can grab the key and go straight to the room. The hotel was happy to help, but couldn’t find my reservation anywhere. I said “that’s okay, I’ll check in when I get there”. Once I got there, the check in desk let me know that HotelsTonight never sent them the reservation. Now I’m mad. I call up customer support and spoke with Marco who assured me that he would have the issue resolved within 10 minutes and he would call me back immediately. I said that it’s ridiculous that I even need to wait because this should have been taken care of the second I booked the room. Marco eventually called back OVER AN HOUR LATER. At that point, I already worked it out with the hotel. Needless to say, I’m deleting the app off my phone.Version: 22.2.0
✓ Last minute onlyI had a great experience with this app when booking last minute hotels. Then I used it to book something slightly in advance and it did not go well. Based on my previous positive experience I booked a stay and quickly learned there was better pricing available with other companies and the hotel directly but with HT everything is non refundable and the customer service was not willing to rectify the situation. The app is fine but for LAST MINUTE BOOKINGS ONLY..Version: 23.4.0
✓ Still in development stagesI cannot see what this App does that existing products don't already do a better job of. The list of available hotels is significantly limited and prices are identical to those listed elsewhere. For now, I'd save your time..Version: 7.1
✓ Liars and scammers!I made a reservation for a room for a Saturday night on a Friday evening. I woke up with an email survey asking about my stay at the hotel the was when I knew something was wrong. I called both the hotel and customer service of this app. to see if I can get the day switched because the date was booked for the wrong day. The confirmation I got was not for Friday it was for Saturday. Hotels tonight said they had to call the hotel to see if they were willing to change my reservation BUT the hotel said that Hotels tonight had to be the one who changed the reservation as my booking was made thru the app. The hotel was kind enough to give me a discounted rate for my stay but I lost out on $132 that HT refused to change my date. I didn’t want a refund I wanted to change my date to the correct date which was an error on their part. In the end they offered me a credit of $25 and asked me to be more careful when making a booking. This is unacceptable customer service. I will never book thru this app again. They will not buy my silence with a $25 credit. I will tell anybody and everybody not to use this app..Version: 19.9.0
✓ Not for the business travellerSimple to use and find reasonably priced rooms at short notice. However business travellers should note that it does not issue VAT receipts. Neither will the hotel give you a tax receipt as you booked through a third party. I am not likely to use this app again..Version: 12.2
✓ Canceled reservation 4 hours before check inAwful. They don’t have the rooms they claim to..Version: 23.6.1
✓ Three strikes in 2 weeks with this appThe good: cheapest price on a hotel The bad: The first two times we booked through Hotel Tonight when we got to the actual hotel, they did not have any reservation for us. My wife spent 10-15 minutes on both occasions calling Hotel Tonight’s 800 number and they got it straight both times. A wasted phone call and wasted time on both occasions. The worst: The third time I used them I happened to call the actual hotel a few days prior to arriving to verify my reservation only to find out,once again, that there was no reservation for me. So ... I called Hotel Tonight’s 800 number again and Jose said he got it “fixed”. I called the hotel again two nights before the trip and they confirmed that I had a reservation, but that it was cancelled by the same company that booked it. Hotel Tonight. I went ahead and made a reservation directly with the hotel and called Hotel Tonight’s 800 number again to get a refund. After explaining my history of experiences with their company and verifying what had happened they called me back and offered me a “CREDIT” on my account with them, not a refund of my money for their mistake. Needless to say, not only would I not recommend this site, but will be filing a case with the Better Business Bureau..Version: 12.3
✓ False AdvertisingAll the best deals in this app quickly appear as “room unavailable” if you try to book them - until you’re left booking the more expensive rooms..Version: 21.9.1
✓ Very poor customer serviceI have used this app many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The hoteltonight App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to hoteltonight they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of The app, I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what hoteltonight is offering since they take a $50 cut of what you pay. Save your money and don’t use this app. You’ll also be saving yourself from a headache if you ever have an issue with a booking..Version: 11.15
✓ Awful..Booked a room, but no room available when we arrived at hotel...Booked a room via ‘Hotel Tonight’ but it should be renamed ‘No Hotel Tonight’ as far as we were concerned! We arrived mid-evening to check in to our hotel and leave our luggage before continuing with our evening in Glasgow City Centre. But..no room available for us. Hotel Tonight said that we had been contacted via email and telephone earlier in the day to update us that the hotel had been overbooked and that our booked room was not available. No record of email or telephone call on my account... Stuck in city centre on a Saturday evening with no accommodation! Not ideal! After an hour of negotiating the offered alternative hotel room was out of town, based at the local airport, outwith city boundary..costly taxi fares to get to this location! Thankfully we were able to call on relatives to put us up for the night. The hotel told me they had notified Hotel Tonight over 12 hours earlier that there was no available room. Trying to deal with customer services was difficult..delays, put on hold, ‘live chat’ wasn’t very responsive. Initially our refund was credited back to account with Hotel Tonight. Have eventually managed to get agreement for refund to be sent to my credit card...within 5-7 days! In face of inconvenience I have been given a coupon to use against a future stay.. Coupon value would not have covered taxi fares to and from out-of-town hotel. I would not use this company again..Version: 19.3.0
✓ Not competitive and no consumer protectionDon’t waste your time or money with this app. If you have to cancel even over 72 hours early, you have no consumer protection that would apply from booking directly or by using other booking websites who offer better rates..Version: 19.5.0
✓ Good app till you have a problematic hotel experienceI’ve used this app on occasion for years, with pretty good results. Then I had a hotel with an awful experience. They had left the windows open in 40 degree weather in a large multi-room suite, so it was quite cold and uncomfortable. The floorboard heat wasn’t putting out hardly anything, so I called the front desk. Their solution was to bring me a toaster sized “space heater”. They didn’t offer me a different room, so I asked to cancel my reservation. Not only did I wind up having to pay for the room even though I immediately checked out and stayed at another hotel, but they lied to HT that they had offered me a different room. HT solution was to offer me a $50 discount on my next booking. So be weary of bad hotel experiences, you prob won’t have much luck being compensated. Too many alternatives for finding hotels for me to bother with this app again..Version: 21.3.0
✓ Crooked, Immoral Company — Avoid At All CostsI booked a room with a hotel that refused to let me check in upon arrival (no evidence of my reservation, even though I was charged by hotel tonight). I tried for 5 days to rectify the situation via hotel tonight’s customer service, but they refused to refund the charge (FYI it was ~$100 — a drop in the bucket for them), and I finally had to refute the charge via my credit card company. All of a sudden, the ABSOLUTE CROOKS at hotel tonight suddenly became 10x as engaged as they’d been throughout the initial process, using lawyers to send a long document to my credit card company outlining how all sales were final based on their terms that I (regrettably) agreed to without reading the fine print. Obviously this was incredibly immoral on their part, and I probably could have had it overturned in court, but I have neither the time nor resources to fight such a large organization — regardless of how clearly crooked they were for charging me for a stay that I couldn’t complete due to an error on their part. In short, DO NOT use hotel tonight unless you are willing to take the risk of showing up to your pre-booked hotel and not being able to check in, and then being charged for it anyway. I have never in my entire life had a worse customer service experience or despised a company more..Version: 19.2.0
✓ Terrible Customer ServiceThese guys have some of the worst customer service I’ve experience in the hotel industry. The app will falsely advertise hotels which are nowhere near your search area or location (in my case, the airport) and then if you end up booking it under this false pretense, they will keep you money with their ridiculous non refundable policy. They actually had the nerve to tell me they list the hotel address, as if they expect you to leave the app and do a map search to verify proximity of the hotel to the location you desire. Customer service will also state they are looking into your open case and say they will call you back within a certain amount of time in order to get you off the phone, but then you never hear back from them. Their inventory also appears to be the worst rooms available at any given hotel with no option to choose room type; they’ll give you something such as handicap rooms, near elevators, etc. Would not recommend this app even if you are desperate, much better options out there..Version: 23.10.0
✓ Notifications feature doesn’t workOn iphone 13 pro max with latest app version pressing the bell does nothing..Version: 23.7.0
✓ Hidden Fees !!! Read ALL fine-print!!!Watch out when booking, they state “balance $0 on arrival” but some hotels still charge fees on arrival! Read ALL fine-print very carefully. Customer service was not helpful at all and they do not offer any explanation as to why the “resort fees” where not stated during the booking process..Version: 11.7
✓ Don’t use this appI booked a hotel in Canada, from Canada, with a Canadian credit card. I agreed to the $480.00 for my stay, when my credit card statement came in it was $680.00. No where did it say usd, I contacted them and they said too bad. I contested my credit card, the app claimed I had charges to my room. I called the hotel and they said there was nothing they could do. Such a scam..Version: 20.1.0
✓ Oh no! Two bad experiences in a rowThe worst hotel rooms. I’m pretty basic I need a safe clean room to sleep. First room book was cute but over looked construction. I accidentally booked this hotel in the app, it wasn’t too far away so I thought I’ll give it a go anyways. But the second morning at 5 am the construction beamed a light right into my room. Both mornings construction started promptly at 7 luckily I didn’t need it during the day. The second booking the room given you basically could jump out the window to get on the bus stop. No screens or locks the room reeked of Lysol I told the front desk they were telling me they couldn’t do anything and I said well I can’t stay here. I started to cry it was expensive and they reluctantly relocated me. The second room was one floor up better not Lysol smell but strong smoke smell and windows wouldn’t stay open nothing to prop it open either. And a crazy person was laughing all night I had to leave the tv on. The linens don’t feel fresh. I’m not kidding you the worst hotel experience of my life both hotel tonight and the hotels did nothing to help and just said well that’s the app the rooms we can’t sell. Like what? These rooms obviously no one should stay at. I am horrified and it really ruin my time in the city where I was needing a place to stay but not worth it to use this app. These rooms should not be given to anyone ever..Version: 21.1.1
✓ H*LL NO Hotel Tonight warningBuyer beware is an understatement. Scam and fraud are the words to describe this app, it’s advertising, CSR and management depts. They post “whatever the property they advertise give them” they offer no credit or refund for False or fake info on their app! They point the finger at property and say it’s the property’s fault and only the property issues credits and refunds! Be sure to do your homework and call the property before paying this app any money because you won’t get it back even when they are clearly wrong (I can prove it, even though after my booking they went in and changed “updated” the wording on the property” I have pictures of how things were worded “restaurant on site open daily” “happy hour daily” not the case at all!!! We want to warn people to stay away from this app!!! They also have a $25 credit for referring a friend, that’s how it reads, no small or fine print with the “policy” friends are unable to use the credit and since my nightmare aren’t ever going to use this app. Just do your homework, the negatives here far outway any positive post given. I wouldn’t be surprised if they are posting their own positive reviews. That’s how incredibly shady this company is- Scammers, lack of customer service, false advertising!!!.Version: 12.2
✓ Don’t expect to be able to check in if you book through HotelTonightI was recently stranded late at night in London after a train strike and turned to HotelTonight to book a hotel. After booking the only over priced property available I then found I was unable to check in as the hotel was already full and not accepting guests, despite me completing the booking through the app moments beforehand. This left me totally stranded in London in the middle of the night, and what’s worse HotelTonight wouldn’t even refund the booking. I’ve deleted the app now - I recommend using another app if you want to be confident of being able to check in after making a booking..Version: 22.7.0
✓ Completely misleading currencyTerrible app if your not a us citizen. Completely misleads you into thinking your booking in your local currency. And your not your booking in usd.Version: 19.8.0
✓ Tries to double charge - bad customer serviceI used to use Hotel Tonight a lot, several years ago. More recently I started using it again and it attempts to charge me twice simultaneously when I make a booking. One transaction gets flagged by my bank app for approval, while the other one goes through in the background. If it wasn’t for my bank notifying me of the transaction that doesn’t need additional authorisation, I could have ended up paying twice for my booking. I tried to contact their customer support about this but three separate agents failed to understand the problem and kept insisting “we only took one transaction”, which I already know - the problem is why it asks for a second one. They refused to escalate this to a developer or even a senior assistant so I know they can’t be relied upon if something goes wrong with the booking. The prices in Hotel Tonight seem no different to any other site, and sometimes bookings made through them are hard for hotel staff to understand, so there’s little to recommend this app and several reasons to avoid it now..Version: 23.10.0
✓ Only publishes the best reviews of hotelsI had a bad stay at a hotel recommended by Hotel Tonight. When I submitted a review of that hotel it wasn’t published, but someone else’s good review was published the same day. Beware the hidden costs in this app. The published price doesn’t include taxes and ‘resort fees’ which increase the total price significantly..Version: 18.7.2
✓ If I could give 0 stars, I wouldI’ve used Hotel Tonight once and I will never again. The hotel that I booked through Hotel Tonight canceled my reservation and told Hotel Tonight but Hotel Tonight never contacted me. So I trekked the the hotel on New Years Eve in Sydney, Australia only to find out, I didn’t actually have a room. I was on hold with 2 different Hotel Tonight customer service reps for 40 minutes and was given different stories each time and wasn’t given a comped room anywhere else because it being New Years Eve, everything was either already booked or ridiculously expensive. Meanwhile their app still showed my hotel that evening as confirmed with instructions on check in time, etc. and the next day, the app asked me to rate how my stay was... seems shady considering that my reservation was canceled. When I emailed their customer service to ask why the app still showed the reservation, I never got an answer. Nor did they ever send an email that showed that my credit card was refunded, but luckily the refund did go through 8 days later. So stay away is my advice, there are plenty of other last-minute hotel options to book with that aren’t shady and treat their customers better..Version: 19.1.0
✓ Bit boring :(We are traveling the world with our kids and did not find this app useful. Searched Amsterdam and 11 hotels came up with no price search or number of people. Nothing special from this app..Version: 5.5
✓ "Still summer....for some of our users"Typically American run app, runs a campaign of "it's still summer", yet ignores the recent ambassador/pr launch on the other side of the world where we're coming out of winter. Either geotarget your messages, or be a little more creative and find something that suits all your markets, not alienating half just to appease the rest. Great app, clearly shortsighted management/marketing though.Version: 7.5
✓ Scam - they overcharge a lotDon’t really write reviews... The fact these guys have a 4.8 rating just shows you can game the system by buying fictional reviews. Stayed at a New York hotel which HT Charged me $400 per night. Found out later that Expedia had the same room for $250 (so they over charged by a whopping 60%). If you find something you want on the site just call the hotel directly or check other sites. The hotel don’t even know how much HT charged it just says “prepaid”..Version: 23.10.0
✓ Terrible. Please use ExpediaI used hotel tonight to find a “hotel tonight” and was surprised by how poor the service is. I booked the Hotel Indigo in Edinburgh and when I arrived late at night the hotel informed me that they are fully booked and they did not have room for me. Hotel tonight did not offer to resolve the problem. They only offered a refund within 5-7 days. If someone was in a spot of bother and needed the money to find another hotel that evening they would be screwed. I am dumbfounded at the way this was handled by hotel tonight. You are better off using Expedia or finding a hotel direct. Do yourself a favour and delete this app..Version: 19.7.0
✓ Not happy.We had to find a hotel quickly and hotel tonight was the app we chose to use. We found a room quickly but realized that the room we chose had only 1 bed but we needed 2. They were unable to help us and we had to reserve a room directly with the hotel. We were unable to get our money back and got a credit for the app. Now we would like to book a room with 2 beds using our credit but there is no option to choose number of beds. It is not clearly stated that you can not get a refund. Use this app at your own risk. Now I have a credit I will likely never use..Version: 22.2.1
✓ What happened ?They took prepay from me, but didn't pay the hotel. I emailed, and they ignored. And now the hotel tells me they could have given me better pricing directly ??? Terrible..Version: 23.4.2
✓ Prices are not cheapPrices are similar or even more expensive compared to other websites.Version: 20.1.1
✓ Save your time and money go directly to the sourceI work in the travel industry and always recommend people go directly to the source for air travel. The few dollars that may save will quickly be nullified as soon as there is a problem. The same holds true for hotels. Save the time and the money, just download Hilton, Bonvoy and IHG between those 3 I can always find a clean, safe, competitively priced hotel. If hotel rates are high at a given time, they are just high. The one time I used this app thinking I was getting a deal it ended up being an expensive reminder why I don’t use apps like this. After two hours sitting in a hotel lobby that I didn’t have a reservation in, even though I was charged for it, I ended up booking a room on the Hilton app and being in a room in less than 30 min. Hotel tonight support delayed that process by 2 hours, offered me a $25 dollar voucher (I spent $50 on Ubers for that snafu) that can’t be used for all hotels and expires in 90 days. All they did was disrupt my travel and delay me resolving my own problem. Thanks for nothing..Version: 23.8.0
✓ Worst customer service and edited picturesI wouldn’t recommend this app and their service to anyone. We were forced to request out bank the cancellation of the transaction since I did not use the room. I explained the reasons given that the hotel was in inaceptable conditions that made my stay impossible. the room was dirty, there were cigarette butts everywhere, the bathroom tiles were on the floor, there was garbage everywhere among other reasons. The same afternoon I tried to cancel the reservation as soon as I saw the place and the room but the hotel manager forced me to keep it claiming that I could not make a cancellation at that point. This was via phone call and with a disrespectful treatment. We also called Hotel Tonight and they literally told me that there was nothing they could do for us. But I just got a email where they say that if I don’t pay the money they will close my account which I couldn’t be happier with. I would not use this scam again. I would also like to mention that the photos published in the application are edited and are far from the real appearance of the hotel. That night I had to find another place to stay..Version: 21.2.0
✓ Not always fairThis company is hit or miss. I have actually walked away from a hotel and was refused my money back because there are no refunds no exceptions. the hotel looked like it was on the middle of death row and was under major construction with tarps and tents covering it. I was traveling alone (female) and felt so unsafe. The pictures posted on this site are often misleading. The areas which the hotels are located are not well explained for those not familiar with the area. I understand this app is for last minute stays, but I’m not desperate, I’m just searching for a fair rate. On the other hand I have had about 3 stays that were very nice, however those places are no longer offered through the app. I’ve used this site about 20 times and I would say have had 3 good stays out of 20. If you just need a bed I guess this is the app to use. If your looking for R&R, with some nice amenities, don’t book through this app. The savings aren’t all that great to begin with. Spend the additional money and plan a little better for a quality night away from home..Version: 18.12.2
✓ Sold me a room in a basement - Would leave zero stars if I couldSold me a room in a basement (-4) without windows and bad ventilation. No indication of this prior to booking and on obviously no refund!! Ended up stranded/looking for another hotel in the middle of the night. Book directly or use other hotel booking sites. I would check their app to see what’s available and then book directly through the hotel website...Version: 19.9.0
✓ DO NOT USE HOTELS TONIGHT!!!I had a TERRIBLE experience with this app. I never booked with this app before & was browsing for hotels on it. I thought I was just viewing potential deals, but then I received "confirmations" on the search page that I either did not book or accidentally booked (perhaps by not knowing how quickly and automatically the app would load my information from what source I do not know and book without actually confirming the deal). I had never booked a hotel with them before. I called them about 2 minutes later to explain I don't know how the app got my business card information and that I did not mean to book the hotel on a night I wouldn't even be in town for. Plus, I would have used my personal card for that, not a company card. I thought I was just searching around. They refused to issue me a refund even though I called them IMMEDIATELY about the mistake. I'm disputing the charge with my credit card company. This should be considered theft/fraud. I will NEVER use this app again! I deleted it immediately. Stick with Expedia where the customer service reps will make it right..Version: 19.6.0
✓ Terrible company and customer serviceWe booked a hotel through hotels tonight for a weekend stay. We specifically filtered the results to find a hotel with a pool as we planned to spend the weekend with our family enjoying this amenity. The information on hotels tonight both showed a picture of a pool and also listed an outdoor pool as an amenity. After arriving at the hotel, we were informed that there is no pool at the hotel, the only reason we booked this hotel. We contacted hotels tonight via email as well as phone customer service and explained the situation. After 3.5 hours of discussing the situation, they informed us that the only thing they could do was give us a $20 credit to our account. They admitted their error, changing the information on their listing. When asked what we could have done differently or what we did wrong in this situation, they recognized that we “did nothing wrong and the information listed was incorrect” and had “already contacted the local managers to make sure the information was correct.” They also confirmed with the hotel that what we were telling them was correct and informed us that because our payment was non refundable, they would be unable to do anything other than a measly $20 credit that has not even been posted to my account..Version: 21.4.0
✓ Worst Customer ServiceAttempting to cancel my reservation due to Covid shut downs was an absolute nightmare. The hotel I was reserved for is completely shut down until long past my upcoming reservation. After days of sending emails to this company I finally contact the hotel my reservation was for. They couldn’t refund my reservation directly since it was a third party app and stated several other customers had called because they couldn’t get ahold of Hotel Tonight. The hotel gave me a 1800 number that I couldn’t find on any other site. I called and they refused to speak with me because the account is under my husbands name (however, reservation and credit card are under mine). My husband finally got ahold of them and they offered a PARTIAL credit. A PARTIAL credit for a hotel that cannot honor my reservation because it’s CLOSED. Are you kidding me? He had to argue with them for a long time for them to finally cancel and refund. If this company is not willing to work with its customers during this time, I will not be using their app anymore. Thanks for making this already stressful time more of a hassle..Version: 20.2.0
✓ No real perks hereYou can use Expedia they match pricing and Expedia offers perks. My hotel told me that because I booked with hotel tonight I would not be eligible for early/late check in, room upgrade or anything. Basically treated like second class citizen..Version: 11.14
✓ Bait and switch tacticsDO NOT use this service to book a room. Traveling to Memphis with my family, we used Hotel Tonight to book a hotel room while on the road to our destination. Booked a room for a decent (but not great) price. An hour later, and less than two hours from arrival, Hotel Tonight contacted us to say the hotel didn’t actually have a room available. No other hotels were within our price range on Hotel Tonight, so we booked a room through another service. Figured we would get a refund since it was not our fault…wrong! Hotel Tonight will not refund your money. Instead we were given “credit” towards future bookings. So to be clear, Hotel Tonight offered us a room, we gave them money, they didn’t actually have the room available, and Hotel Tonight decided to keep our money instead of returning it. If that’s not theft (or at the very least a bait-and-switch tactic), I don’t know what is. They tried to offer additional coupons which had to be used within a certain time frame (not good for people like us who don’t often travel), but why on earth would I trust a service that has already failed to provide what they promise, which is good deals on last-minute bookings? And the “deals” aren’t even that great. Use at your own risk..Version: 21.6.1
✓ Worst serviceDo not download this app- worst service ever. You’re better off booking directly via the hotel. We booked a room and it was confirmed on the app. Went to the hotel and they said the booking hasn’t come through. So we requested a cancellation. Then HT rang up the hotel a full TWO HOURS later to reserve a room for us and not cancel like we asked- after which they told us it was non refundable and we had to stay there. Con artists..Version: 19.7.0
✓ What happened?Unable to sign in with the link. It doesn’t open the app and only logs in on safari. Perhaps it’s a sign because the price is never what’s displayed. You get extra fees right before checkout. Just lost a level 4 user. BYE! Edit: still unable to sign in. Link sends me to the website rather than signing me in through the app..Version: 19.12.0
✓ Bad ExperienceSo unless you have a phone that no one else could possibly have access to do not install this. Someone used this app, a minor at that, and booked a room on. The hotel was great but the hotel tonight people were terrible. They refused to refund but instead of just saying it’s out policy, which I could live with, they said they called the hotel to ask for an exception and the hotel said no. Meanwhile, I called the hotel which denied any such contact and the hotel could not refund because it was paid through this app. Instead they have credited me not 1 but 2 nights in their establishment and apologized profusely. I intend to follow up with this because a minor cannot enter into a contract, not even for a hotel room, and has an absolute right to avoid the contract if they wish. As such, no binding contract was created when a minor completed an unauthorized transaction. It’s one thing to have a policy that is blindly followed, it’s another to boldly lie to your customer base while trying to do something you simply can’t do to begin with (I.e. hold a minor to a contract for non-essentials). The only reason it’s 2 stars instead of 1 is because it could have been worse? Maybe. I’m trying to stay positive here. I may downgrade them to 1 if I lose my zen..Version: 20.6.1
✓ Make sure to read all the detailsI originally booked a room through them and hadn’t realized that I booked the wrong type of room (1 bed instead of 2), they only have certain room types available. I called support within seconds of booking and said they could cancel it but couldn’t give me a refund, all they could do was offer a credit so I took it and looked elsewhere for that night. The credit was readily available when I came back to the app to book another room days later. I thought I had gone through the whole process of booking this next room but never got a confirmation and later realized it didn’t go through. I tried booking a second time and there was an error with my account and had to call customer service who said my account was flagged but he fixed it and told me to sign out of my account first. I logged out, logged back in and again received an error. I logged out again and then wasn’t able to log back in. I had to call support again who said my account was still disabled and I’d normally have to send an email but he would take care of it. I logged out again and was finally able to log back in and book my room. The whole thing was just a ton of work..Version: 19.1.0
✓ Glitchy app decent customer serviceThe process seemed very simple, but after the first attempt to book a hotel for the night to come at a certain price that was advertised online the app seemed to give me a random night almost three weeks from the night I intended. Then when I called customer service they were able to cancel the reservation and leave me with credit to attempt to rebook. When I attempted to rebook through the app the price had almost tripled, but I was stuck using it because of the credit I needed to use from the false booking. So I went ahead and booked anyway because I was told the credit would be applied automatically, however when I actually booked there was NO option to apply the credit. So I assumed the credit had been applied, until I checked my online banking to find the entire price had been charged. No I was out almost 400$ on what I thought would originally be roughly 100$ Charge. The only reason I don’t give zero stars is because after another conversation with customer service the customer service was reasonable to work with and ended up refunding the initial charge instead of leaving me with credit to spend. At least that’s what they said they would do but it may take up to 5 work days to see it, and I’m still waiting to see..Version: 18.9.4
✓ Not worth itAfter having an account since 2012 and 22 stays and being at level 4 of perks - I opened the app which I was not yet signed into my account and viewed prices for hotels in Bergen county. Then I signed into my account and all the prices for the exact same hotels were the same. How does that make sense? What perks am I receiving? I would rather just pay the hotels directly. No longer using this app. Just got off the phone with customer service to ask the, why the price is the same before and after logging in and for 35 minutes had a clueless rep lie, make up stuff, then tell me that the hotels I was referring to were unavailable even though I was looking at them and they were very much available. On top of that - I was checking prices on this app and comparing to the rates of the actual hotels and it turns out that it is cheaper to pay the hotel directly! I don’t understand how this app has. 4.9 rating when all I see is a bunch of one star ratings but I am not using this garbage app ever again. They clearly became a scam app. When I first started using it , it seemed to be useful and now they are literally just scamming. And the perks levels is a bunch of bull. No matter how many hotels you book through this app - your prices are going to be the same as anyone else’s.Version: 22.12.0
✓ A good idea in the makingThe appearance of the app is fresh and easy to use, but..... You can't book more than 7 days in advance. No filter for style or level of accommodation. No map view to choose a hotel in a convenient location. It may be that the app is aimed at those booking at the last minute..Version: 7.1
✓ Not (Necessarily!) the Best DealWhen I first started using HT a couple of years ago, I got the impression that the focus of this service was mostly last-minute, low-price (in other words, really good!) deals on unsold available hotel rooms. I did, in fact, get several screaming deals that I was unable to find on other sites. Since that time, however, the difference between what I can find here and on other sites has shrunk to the point that this service doesn’t really deliver many true ‘deals’, and I’m finding that availability is lower and prices are not, when compared to other sites. (I don’t mind the scarcity of available rooms—that sort of supports the idea of last-minute unsolds—but the pricing should be lower). This past weekend, I booked a room on HT, pre-paid for the room, then had the hotel present me with a receipt for the night when I checked out, reflecting (I guess) what they would’ve charged me had I booked directly with them...their price to me would’ve been just about 20% cheaper than I was able to get on HT. I might use HT again, but it’s lost some of its luster, making me feel like I can’t rely on the ‘good deal’ appeal anymore...I’ll have to go back to comparison shopping between several sites...buyer beware!.Version: 19.8.0
✓ Terrible deals, app has been ruinedI used to love this app and indeed am HT Perks Level 9 but ever since the takeover by Airbnb, the app has been completely ruined. I have not seen a single hotel price where it was lower than going direct or through Expedia since. Just book direct (and earn points, by the way). Uninstall this..Version: 22.7.1
✓ Horrible App / Please readA while back i was looking for a hotel to stay at overnight. I was traveling across the United States and i needed a place to stay. A friend recommended this app assuring they had great hotels for a great price. So i hopped on. Found a hotel. La quinta In Memphis Tennessee. The pictures looked great. The reviews even better. So i booked. I was pleased , that is until i showed up to the hotel. The place was trash, the employees were rude (person at the front desk constantly popped her tongue and rolled her eyes) the building was under repairs (there was pieces of the ceiling exposed / pipes exposed with no warning signs) and the doors to the rooms were broken ( you have to swipe your card about 10 times before getting being able to get in). Totally unsafe place to stay at. Nothing compared to the pictures or the reviews people had posted. I called customer and asked if there was any possible way i could get my refund due to the fact of how unsafe this place was. There response “ we have a no refund policy. You should ask a family member or friend if they would like to take your place “ ..... if you do decide to use this app. And you find a great deal. Show up to the hotel first. Ask to look at the rooms . Look around the building. If all checks out. Book the room. I wouldn’t want anyone else in the situation i found myself in..Version: 20.11.0
✓ HorrendousI used this app to book a room in Bournemouth. The photos of the hotel totally misrepresented the room were provided. The room we were given didn’t even have a window. It was like a cell and was in the back of hotel which looked like it it used to be staff quarters. We also heard a horrific domestic argument which resulted in people being asked to leave the hotel with their possessions in carrier bags. The hotel was run down and so were the staff. Hotel Tonight did nothing to compensate us other than say sorry we were not satisfied..Version: 12.0
✓ Terrible and untrustworthyI booked a last minute room and when I arrived I was told that hotel tonight sold me something that didn’t exist. There was no available rooms and it was a huge hassle and wait getting my money back. It also put me in a bad spot trying to find a room.Version: 20.8.0
✓ Hotel not as describedI booked 5 places through this app and am leaving the first place tomorrow. I booked this place as it was described as a resort and I wanted you treat myself. This is not even close to being a resort. It's a basic hotel. I paid a lot of money for this and feel taken advantage of. The room is shabby, old, with dings on all the furniture. The remote for the tv doesn't work properly. They claim there's a restaurant here, which was one off there reasons I booked this place for that convenience. There's not a restaurant. There's a bar that is open some nights. They do serve some really overpriced basic food today want very good. There was a $25 amenities fee that was not listed on the app. I emailed the app about it and they claim it's on there. I have examined the whole description and still can't find it. This was a crock and I have been cheated. I am concerned that the next 4 places will be a huge disappointment as well. I typically write only good reviews, but I paid $222 a night for a place that rates not even half that. Honesty is what I deserve and what we all deserve. Be careful. Scam alert! Will follow up with the next 4 places..Version: 20.8.0
✓ Cheaper booking directly to hotelThis app allows you to see hotels near you and gauge general costs comparing them to each other. Other than that it's really just a middle man that rips you off. Your better off just contacting the hotel and booking yourself. I tried to book through the app and an error occurred. Customer service said they fixed it. It didn't work. I then went onto the hotel website directly and booked it through there. It was easier and cheaper. I upgraded my room and still came out better off. Use this app just to gauge hotels and that's it. Don't use it to book hotels..Version: 6.6
✓ Stranded in Alexandria with no hotelI was in Alexandria VA this past weekend and showed up at my confirmed hotel and they didn't have my reservation. I waited at the front desk for about 45 min/1 hour while the woman tried to figure out what hotel I was supposed to be in. She was told that Hotel Tonight moved me to a different hotel. Of course I wasn't notified of this. As she was on the phone with Hotel Tonight who was trying to find me a new reservation (of which there were none in any hotels in the nearby area), I had plans and had people waiting on me. So I had to leave and was stranded without a hotel room bringing all of my belongings with me. I ended up having my father and I sleeping on the couch and the floor of a friend's hotel room. It was the most unpleasant experience I've ever had. And the email I received after I had left was an apology with a $35 credit which would barely cover a mini bar snack. This wasn't just an inconvenience, this was absolutely unacceptable, and they didn't make any effort to make it up to me. And to make matters worse, when I called to talk to someone about this, I couldn't get anyone on the phone because the phones were down! Worst customer experience ever. How would you feel if you were stranded in a city you've never been to with no hotel??? Even when you had a supposed confirmation??? Don't use this app. You might be left without a hotel room..Version: 11.4
✓ False advertisingI booked a hotel room with two beds but was given one bed. This app doesn’t offer easy communication to talk about the booking and find a resolution. I won’t be using this app again..Version: 24.3.0
✓ TerribleStole money from us. How? They did not correctly communicate/set up our reservation with the hotel and stranded us until 4 am because we couldn't check in. We kept calling hotel tonight and they put us on hold for hours. We spent hours on hold trying to find out why the hotel had no record of our reservations and couldn’t let us check in and get our rooms. Hotel tonight finally got the reservation over tot the hotel at 4 am and we were then able to get our rooms. Hotel tonight (HT) still charged us for a full night stay for both rooms. Contacted them many times and HT continues to refuse to make us whole for the charge for an entire night. To date no one from HT will respond to us about this and we have no option but to escalate this via BBB and upward for fraud if we don’t get a response and a refund. Watch out for this company - they seem fine at first but when something goes wrong ie you can’t check in until 4 am in Las Vegas like us and it’s HT’s Fault, they won’t help you and will take your money and won’t give you a dime back or an apology. You also can’t get anyone on the phone that is in a leadership role and they refuse a call back option with a manager. Not worth it - they will probably be sued in the near future as I am sure I’m not the only one this has happened to..Version: 18.7.0
✓ DO NOT USE THIS FRAUDI booked with them several times and never had issues apart from recently when the hotel was shut down and I was unable to check in. I called them several times for a refund and they refused to give me my money back. The customer service is absolutely abysmal. The staff are incredibly rude. They keep putting the phone down the second you ask for a refund. They talk over you. By all means it’s a great app but wait till you’re stung by the app and see how awful the customer service can be..Version: 11.14
✓ NopeI saw an advisory about a situation that I was intimately familiar with. This company chose the wrong side effectively because the subsciber is American and the resort is foreign. So much for impartial reporting. How many other reviews are biased or simply wrong? Also my previous comment has been deleted. Is this Apple or TA?.Version: 21.4.0
✓ Extremely bad customer service!I have been a user of this app since 2015 and I am never giving another penny to this company ever again! Long story short I had to book four rooms in a last minute situation for family and friends. When we arrived at the hotel they had us pay separately for the rooms, in this attempt I was charged through the app and the hotel. The ending balance from the hotel and the app was $1460 for one night when I was quoted $108. I immediately contacted the hotel and hotel tonight, I was put through to six different people from hotel tonight’s customer service via email which none of them could form proper sentences or fix my problem, after responding to one person I was immediately transferred to another and had to explain my issue six different times! In the end hotel tonight didn’t do a single thing to fix my problem, they told me to go handle it with the hotel myself! I had to go to the hotel in my last day of vacation and get everyone’s money refunded back and hotel tonight still kept the money they charged me because once you confirm your reservation you approve that charge. Don’t give a penny to this app, if anything use Travelocity, Expedia, or show the actual hotel the rate of this dumb app and skip the middle man. The hotel should honor the price and you won’t have to give this app any of your money..Version: 20.11.0
✓ NOT FAMILY FRIENDLYBrilliant idea and much cheaper rates but it is not possible to book a room if it’s more than two of you, for example if you’re a family with a child. There’s no option to let the hotel know how many of you etc. So, not really useful at the end of the day..Version: 11.14
✓ Double room disasterNot really detailed on what you’re getting when you book a double room you could end up in a disabled room which is not what you expect upon arrival. Their is know use calling customer service because you don’t get any help so i would advice everyone to pay abit more then use this company.Version: 11.11
✓ Beautiful.. But!The grounds the hotel is situated on is beautiful . Amazing views and peaceful. However when we arrived our room was dirty and we needed to call and have housekeeping attend to the room. Other than that it was very enjoyable..Version: 18.8.2
✓ Horrible customer service and a scam.So there was a booking for one night May 27th-28th I went to check in and some how the booking was switched to June 27th-28th, which is useless to me because I don’t need it in a month I need it now. So I called them to have the booking switched to the correct day, the agent told me she had to ask the manager and wouldn’t you know it! The manger was out of town…because this company has ONLY one apparently…so she tell me she can’t change the booking because it has to be changed by the actual hotel. So I called them and they said it can only be canceled by Hotels tonight because they have the money and haven’t even booked the room yet…so I call customer service for HT…again and she tells me she spoke to the manger and he said since they can’t give me MY MONEY for a room I’m NOT GONNA USE FOR THE WRONG DATE! I’d have to book ANOTHER ROOM WITH MORE OF MY MONEY for a book that was switched on their end? So since I needed a room because I was traveling for work that night, I booked with them again! Because that was “the only way they would process my refund”… I call today and they have me on hold multiple times and after hours they send me a message saying they would give me a $40 credit for my next booking….from a $220 mistake they made….I legit hope nothing but the worst for this company ✌🏽.Version: 23.5.1
✓ No room available at hotel at check-inCurrently in the reception of the hotel where we booked a €388 room using hotel tonight app. Hotel has our booking reservation but no room available for us. It is 1am in Paris. Very uncomfortable situation. The 24/7 support of hotel tonight on the phone is not useful. How can you trust / use / recommend an app that takes your credit card details, send you a confirmation email that your room is booked but is at the end of the day a fake?.Version: 18.9.2
✓ Fraudulent Business Model - Bad Faith PoliciesI used Hotel Tonight to book a hotel room 6+ weeks ahead of a planned trip. Due to a family emergency I needed to cancel the trip two and a half weeks ahead of the scheduled stay. I called the hotel directly and they were very understanding and said that they could cancel the reservation with no penalty without issue, they just needed a call from Hotel Tonight because they booked the room on my behalf. After some back and forth I convinced Hotel Tonight to call the hotel and request a cancellation which they did (the hotel of course obliged without issue) but Hotel Tonight has refused to refund my money, instead holding it for “up to one year in the form of a Hotel Tonight credit”. Their proposed solution is unacceptable and I will be following up further but buyer beware. They are adequate for last minute bookings but for anything that is further out than 24 hours, I would highly recommend a company with more common-sense customer service policies such as Expedia, Travelocity, or Orbitz. It’s a shame, they’ve lost a 2+ year customer based on shortsighted and unnecessarily restrictive policies..Version: 12.4
✓ Not the people you could trust if you ever experience a problem at your stay.I had been using the Hotel Tonight app for years and so far all seemed good to me for the convenience and ease. But my most recent booking turned out some issues. I booked for two nights at the Monte Carlo in Brampton ON, and sleep was impossible due to people yelling and fighting, hitting the walls and also fighting in the hallway. This went on all night and morning. The hotel manager tried accommodating my complaint but I want a refund at this point. Called Hotel Tonight and spoke to Oscar and he was not helpful. Horrible experience in a foreign country and the people who you are giving your business to basically do not care to help right their wrongs. I left the hotel and I’m going to pursue a full refund. I do not recommend Hotel Tonight for customer care. You are on your own should there be any problems and they have what seems to be an absolutely no refund policy no matter the circumstance. In speaking to Oscar it was made clear to me that Hotel Tonight’s customer and priority is the hotel and not the people who use their app. A backwards business model...smh!.Version: 18.6.0
✓ UselessGets your location wrong. Isn’t easy to use. Can’t find currency options. Not enough choice. Very frustrating..Version: 18.9.2
✓ Horrible experienceBooked my hotel last minute with this app. i am thankful for their deal and capability of booking you somewhere inexpensive and last minute. however the app glitched out when I was trying to book; it said "booking not confirmed due to connection, etc.." . I went outside to make sure i had a good signal while i was trying to "re-book" my hotel as it said it did not go through. when I was outside, finally it said "booking confirmed etc.." later thet evening when i was trying to check in at the hotel, the reception said I had double booking. I told them the app froze I was booking and it was saying something about the connection". the receptionist was accomodating enough and understood the situation and said "okay we will dispute/refund/cancel the other room". Next day, I checked my credit card there was THREE charges on my credit card. one was on the process of being refunded which is great. now I called the hotel and apparantly they only charged me for ONE room as I only used ONE room. i saw no problem with the hotel so first I emailed the contact us info on the app regarding about my concern and one of the response was "I am truly sorry, as I know this wasn't the response you were hoping for..." with that response, it felt like i was lying about the situation. Next day, I decided to call them and I spoke to Jinni but her responses were very scripted nicely and I was honestly just going in circles with her, to a point when a guest concern needs to be heard, she does not dare to listen and keep cutting me off while I was speaking. however, almost same response as the other person further than that it was mentioned that the situation was being "investigated" and i needed to submit a proof or some sort of a screenshot when the "error" on my device have occured. I told her as a human trying to do booking like that, most individual would make sure for their reservation first than looking into errors of the app and If i had known it would cost me so much trouble I would have taken a damn screenshot of those error. to further their investigation, they have asked the hotel these series of questions she mentioned that I do not remember at all now but I asked her "have you asked the hotel how many rooms did the guest use?" --just an upfront question if I am lying or not, if I had used two rooms or not. overall experience with their customer service - scriptive, repetitive, not accomodating at all, they will try to sound nice and caring but ofcourse "these are not the results you are hoping for" deleting the app after this review. questions or their investigations on their part is widely stupid, so smartly stupid that it will only benefit them regardless of the customers frustration but I guess if that is how they will make extra money, okay yeah, go ahead. deleting this app after this review, goodluck with their business. i hope they choke on my extra booking..Version: 22.4.0
🙂 HotelTonight - Hotel Deals Positive Reviews
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⛔ HotelTonight - Hotel Deals Problems
