Jimmy John’s Sandwiches Negative Reviews

Jimmy John’s Sandwiches App Complaints & User Negative Comments 2024

Jimmy John’s Sandwiches app received 17 complaints, negative comments and reviews by users. Have you ever had a bad experience using Jimmy John’s Sandwiches? Can you share your negative thoughts about jimmy john’s sandwiches?

Jimmy John’s Sandwiches for Negative User Reviews

✓ AwfulDon’t bother. Don’t even know where to start. This used to be a flawless, perfect app. I’ve even brag to others about the past versions of it. It made it so easy to order. Fast forward to tonight, was told as soon as I open the app that I had to reset my password. It lost all of my details including my home address, and my payment information. On top of that, it took me through that process three different times every time I try to get out of it it would start me over from the beginning. It couldn’t even locate a nearby location (two blocks from my house and I’ve been using them for years) that would deliver food to my house. The app kept insisting on the pick up option. Ridiculous. I had to call in the order and asked the guy about the menu options. Defeated the entire purpose. I ended up ordering my food like I used to 10 years ago. Over the phone. No point in having this app..PrepalotVersion: 4.1.1

✓ App has a major bug and customer support could care lessIf you choose an address for delivery, and that address doesn’t support delivery, the app takes you back to a screen to input your address. If you use the address you just put in (that doesn’t support delivery) and click “Confirm Address” it takes you to the ordering page. Unfortunately, the address it has chosen as the delivery location is not the one you just “confirmed.” So the delivery goes to the wrong location. Because the stores are franchised, Jimmy Johns support is of no help either getting you another order or refunding. The stoned sounding college kid that answers their support line essentially insinuated that it was my fault that the order got screwed up. My best bug fix suggestion is for customers to skip jimmy Johns are reward yourselves with Chipotle..MesheallVersion: 4.17.2

✓ Everything is great except for one important thing:I usually don’t take the time to write reviews for anything, let alone petty ones like this, but I just wanted to say that this app is great except for the fact that it tells you your sandwich is ready ONE HOUR LATER. I ordered my sandwich through the app (so I could get rewards) and sat in my car right outside the Jimmy Johns waiting for the app to notify me when it would be ready. 20 minutes passed. 30 minutes passed. Still no notification. Finally I just tried calling because maybe there was a mistake. The girl told me, oh yeah your order has been ready for the past 20 minutes and I could get it in the drive-thru! Frustrated that I had wasted so much time and I was late to an appointment, I pulled in and got my sandwich. Then an hour later, I get a notification saying “your order is ready to pick up.” I know it’s such a little thing, but it’s also the most important thing! Getting the sandwich quickly 😒 Please fix this part of the app or I’ll probably just end up deleting it..4688323888Version: 4.12.0

✓ App is buggy, can edit or delete saved addressesThis app is constantly having issues not allowing Touch ID to allow access. You also cannot edit or delete previous delivery addresses. I had one address in and it worked forever. Now it says a store cannot be found for this location. I entered it in again exactly the same and the second one works. Unfortunately I forgot to put in the suite number for my office. I can’t edit it and had to start a 3rd address. The problem now is they all look identical on the address selection page. It only shows part of the address and you can’t see if the suite number is on the address or not. If you would be able to edit and delete addresses, all of this would be remedied. I just want a freaky fast sub and this really slows things down..RiderdoeVersion: 4.0.1

✓ Last visit to this Jimmy JohnsI was a fan of Jimmy Johns, love their UNWHICH but after my last visit, well, i won’t go back. I placed my order online for drive up. Got the unwhich and went home, while eating it i noticed i wasn’t tasting the “peppers” i opened it up and sure enough no peppers and no avacado could be seen. I called them and told them about the missing items, the manager said for me to bring it back and they would remake it. I did that, everything went well until i was handed the wrapped unwhich at which time i smiled and said Thank You, the gal just glared at me and no response, like I was the one that messed up. I didn’t deserve her attitude and I will NOT put myself in a position to be treated like that again. The end of my Jimmy Johns visits to the Pueblo West location. When I got home I just put the unwhich in the fridge, i’d lost my appetite after being treated that way. Disgruntled Customer.Sweetfeisty1Version: 6.3.0

✓ Some times freaky fast, sometimes freaky slow and smells like weed.Jimmy Johns won’t let you order deliver half the time, you instead have to order through door dash, which costs more, then door dash says Jimmy johns is doing the delivery so they can’t give updates. Instead I have to call the restaurant. I’m in a wheel chair and not able to leave or drive places. Delivery of goods has become a big part of my life. Jimmy johns restaurant is 7 minutes from my home, sometimes I get deliveries within 15-20 minutes of placing the order. Other times like today it’s been 1.5 hours since I placed the order, and 40 minutes since Jimmy johns said they were on their way here. I still haven’t received it yet, but I’m willing to bet that the entire box smells like weed again, or is covered up with a ton of axe body spray as that happens to try to cover up. I honestly think it’s just one employee that goes and hot boxes every time he had a delivery to do, but it’s getting pitiful.Tyler91610Version: 5.0.1

✓ Order history, Gone. Poor navigation, poor transparency.So, for the most part I am satisfied with the service and food. However, the website at least is pretty poor. How about Main menu or even menu instead of start over. It really infuriates me to have to refigure out how to start my order especially if I haven’t ordered in a while. Or, or, my order history has been deleted! Why would you do that? You probably explained in that email that was sent out but still. Then, when ordering, it’s impossible to confirm your details. It’s like, well I hope this is right lol. You can’t check to see which address you’re having it delivered to before checking out, heaven forbid you order from different places on different days. Why?! Why would you do that? Almost every other business does this lol My store does this lololol. You tell us which store it’s coming from umm great. This is more in reference to the repeat order option which was useful until the aforementioned history was deleted..Md278Version: 4.12.2

✓ This app is literally terribleI would give one star, I’m only giving two because jimmy johns itself is great. But this app is garbage. Did you user test it??? At all?? I want to believe that you have a poor UX designer who is trying to tell you how bad your app is, but the project manager isn’t listening. I want you all to know this app is unusable. I challenge your team to order a sandwich from 1) a new location, 2) a new sandwich, and 3) schedule your delivery. Spoiler alert: it won’t work. If I order at 9:30 a.m., the app automatically defaults to delivering my order as soon as the store opens instead of letting me schedule a time. When I want to order a sandwich, it just gives me a list of sandwiches instead of giving me pictures and descriptions. You used to have the descriptions. What is a Club Lulu?? What is the difference between a Original and a Favorite sandwich? This app is chaos!!!.Angery CheyenneVersion: 4.17.2

✓ Rewards order frequency over order costI love eating Jimmy John’s, but their reward system is terrible. I could order a cookie for one order, then order 4 meals, and both orders make the same amount of progress towards a free chip. I am punished for purchasing more at once, which is very annoying and makes me not want to use rewards. Also, most places do not allow you to use the NFC ability of the app, so the whole apple wallet/watch feature is useless. They ask for your phone number at the window, and if you try to use your card, you are told that does not work. This has happened to me at multiple locations across the country, and I’m really bummed out that I’m having to put a lot of extra work in just to be a rewards member..HcsiysitsiysigdoydydiyfouVersion: 5.3.0

✓ An accurate ETA would be niceI order through the app from two different locations, my house and my office. When you track an order through the app it gives very vague updates. It’s “order received”, “out for delivery”, and “eat”. You don't get an actual ETA on your food. I have had orders from the location by my home arrive in 15-20 minutes, but when I am at my office, they have sometimes taken almost an hour to arrive. The food is good at both spots, but typically the only reason I choose Jimmy John’s over others is because it is fast. It seems to me that giving an accurate ETA would be very helpful here. I have stopped ordering from my office because I can never be sure if it will arrive within my break time. If I knew it would, I might order more..ShubterdayVersion: 6.1.1

✓ So SoOver all it is a good app… biggest draw back is that it appears you can only use a gift card if you enter it at check out. But you can’t use the gift card unless the gift card covers your entire balance. Hard to believe that in 2023 Jimmy Johns lacks the ability to handle split payments or store gift cards. I tried to use a gift card twice over 5 years, you pretty much have to call in your order. Prices are too high to cover a standard gift card and staffing is low so dumb you have to call and order…disappointed that it has been years with out any change. I am giving away any future gift cards bout as useful as toilet paper. Also your favorites don’t tend to be usable at different locations. You have to enter you orders frequently instead of just adding to cart. I can look past the staffing as they are no longer freaky fast… but the programming makes no sense!.SweetmamajaneVersion: 6.9.0

✓ No order tracking, reallyI love Jimmy John’s in general and also think the ordering part of the app is really well done. However, it took me a long time to figure out how to track my order - it’s like 4 clicks deep in your account settings. Then once you find it, the tracker doesn’t refresh in real time. You have to back out three steps all the way into account settings and go back in to your order details just to get an update. Why isn’t there an easily accessible order tracking screen? Then the only tracking you get is: 1. Order placed, 2. Ready for pickup. There’s no time estimate or anything - when am I supposed to leave to go pick up? Sometimes it takes 10 mins, other times 45. I’m better off just driving to the store to place an order there since they make it quickly, but it’s so much easier to order ahead for large or complicated orders..ThequietstormVersion: 6.2.1

✓ Great food, Horrible appThe food and service are awesome, but the app is horrible, and makes it less likely that people will use it frequently. Unfortunately it likely will never be fixed because people rate the food, and not the app. Apple Pay stopped working a few weeks ago. I can use Apple Pay everywhere on the face on the earth, except on the Jimmy Johns app it fails on every attempt. It doesn't save your login info, which means re entering an email and a ridiculously complicated password each time you place an order. No Touch ID either. Why an account to buy a $5 sandwich requires a password with letters, numbers, and a special character (which needs to be entered every time) is beyond me. It's actually more secure than my bank app. The user interface is not very intuitive. For example, tap on a credit card and nothing happens. You actually need to tap on the blank space below the credit cards. It asks you to login in after entering your address, which basically means each time you need to add the same information that is saved up your account (and protected by the super strong 30-digit alphanumeric password with at least one special character). Jimmy Johns needs ask their developers for a refund..ILikeSlurpeesVersion: 3.7.0

✓ Jimmy John’s is great, the app needs improvementI order Jimmy John’s a few times a month, mostly for delivery but sometimes pickup. My experience with the delivery side of things has not been stellar. There is no way to track the order using the app, the company just sends notifications to your mobile phone. I also had an incident where the delivery person took my order to a completely different building and luckily we were able to resolve the situation on the phone but it caused a significant delay and I’m not sure whose hands my food was in before it got to me since the delivery person left the order with building security of the other building. I feel like if there was in-app tracking, it could have prevented this situation or helped resolve it more quickly. I also don’t like that there isn’t a page for customer service in the app. It would be nice to have a way to communicate any issues or comments or compliments through the app. I also dislike that the delivery person and customer get access to each others personal mobile numbers opening them up to potential unwanted contact. There should be a separation in my opinion..LaurendelovelyVersion: 6.7.0

✓ Great App….butI’ve used this app for a year or so and for the most part it works very well. The ordering & paying works really well…the rewards, not so much! I use this app to order so much that the employees know me on a first name basis, however, when I hit the rewards button it always tells me I’m one order away from a reward. After my next order, it still says I’m one order away. I get messages saying “Suhweet you earned a free 8” original sandwich “ but there is no way to redeem it & it does NOT show up in my rewards either. What gives?? The free sandwiches in the messages need to show up in rewards so they can be redeemed & the same with the number of times you order. Don’t tell me I’m one order away from a reward & then not give it to me!.FunchapVersion: 4.17.1

✓ A couple annoying "features"I'm mostly satisfied with this app, but there are a couple kinks that need to be worked out. 1. If I enter my password incorrectly, I get a prompt that says "Network error occurred" instead of the standard "Your password was incorrect" or something to that effect. Those two statements are completely different and may detract users from trying to log in again if they believe something is wrong with he network. 2. Why give me an option to pick which Jimmy John's I can order from if it defaults back to a specific one anyway? This wouldn't be a problem except that there are two JJ's 0.5 miles from me, one is open 4 hours later than the other, and the app defaults to the one with the earlier close time. I have no problem calling to place an order at the JJ's that is open, but it renders the app useless to me after 11 PM..OctoboxesVersion: 3.7.0

✓ Where’s my birthday treat?I have never ate at Jimmy John’s before but I would like to give them a try. I am disabled and I cannot often get to their location because they do not have delivery in my area so when I signed up for their company club, email club whatever you wanna call it and put in my birthdate I thought well whenever I get my sub for my birthday I’ll be able to try it and see if I like their subs, however I did not have a free sub waiting for me for my birthday. I feel like if companies are going to promise their loyal customers, or their new customers, discounts or treats for their birthday they should make sure that that is there on the date. Otherwise don’t promise that to your customers since I’ve never been there that just makes me not want to go there because it already looks as if they don’t care about their customers..Angry PandamamaVersion: 6.7.0

Jimmy John’s Sandwiches works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Jimmy John’s Sandwiches.