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Great Clips Online Check-in App Complaints & User Negative Comments 2024
Great Clips Online Check-in app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Great Clips Online Check-in? Can you share your negative thoughts about great clips online check-in?
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Great Clips Online Check-in for Negative User Reviews
✓ Time left on app = different than in shopThis app needs better time structure. I checked in to the app and it told me 36 minutes till haircut, so I went home and periodically checked the app to make sure I was on time. I checked back the first time and it said 25 minutes left, then 18 minutes left, then 8 minutes left, and finally 1 minute left. I then went to the great clips location and they informed me that I was first in line for the past 20 minutes and so I was booted from the queue. I now am behind 4 people and have a 25 minute wait....... while waiting for my first check in, I had push notifications turned on and was checking the app every several minutes and still I got no notification inside the app or from the push notifications that I was first in line. There must be a way inside the app that it tells you when it bumps you because there was no way of me knowing it was time to come in! That is until they took me off the queue..Version: 4.6.1
✓ Not reliableRepeatedly change appointment time and drop appointments without notice.Version: 6.14.0
✓ Very basicThis app finally looks good but the functionality is still very minimal. At the least, there should be a way to load a credit card into the app and scan to pay at the register. Even better would be a rewards account like so many other apps have. I buy your pre-loaded card most Decembers and use it throughout the year. Why can’t that be in the app so I don’t have to carry a physical card? Or drop the antiquated pre-paid card concept and turn it into a loyalty program with points. Look at all the functionality of the Starbucks app compared to Great Clips. One of the reasons I go to Great Clips is the technology - they have my haircut preferences at whichever location I use and I like the mobile check-in, but the tech is limited to those two things when it could be doing a lot more..Version: 5.6.0
✓ FrustratingI’m theory this app should be very helpful, but I have had too many frustrations. Recently, I planned on going to the salon after work. I kept an eye on the wait time in the hour leading up to when I would leave, and the wait time remained under 10-min, which I thought was good. I didn’t want to check in too early, because sometimes my check-in expires in as little as 30-mins which has happened to me several times. (The employees even told me that the drop-off time is not consistent but can be as early as 30-min). Anyways, I was going to be leaving soon, and so I checked in, with the wait-time estimated to be 15-min. Perfect. I arrived almost exactly 15-min later, and they told me that several of their stylists just left and my wait time will be an additional 20-min. Really?? This isn’t the first time I have had this happen. It would be one thing if I could check in 30-60 minutes in advance so that my spot is reserved on the list, but the fact that my check-in could randomly expire before I arrive is pretty stupid. And regarding employees leaving, this should be accounted for either by having the software factor this into their estimations, or by staggering the departure times for employees, or by allowing employees to stick around if there is a long queue in the waiting list. I have been frustrated far too many times and I am ready to be done with Great Clips..Version: 4.7.3
✓ Pointless-Just check in online.Made an account, password and email don’t work to sign into their website, thus I can’t adjust if they sell my information. So I made the account on the ap, within the ap I tap “don’t sell my information” it forwarded me to the website and asked me to sign in. I used the exact password and email. Typed it out twice. It said “the email and password you used don’t match any account. Please try again“. It only gave me 3 more attempts, I tried once again and it still wouldn’t take the password and email. My phone saved them so I knew they were correct. Either way, the second time I tried to type it carefully to be sure an error wasn’t made. After that, two attempts. Guess they’ll be selling my info as I am unable to change this. Assuming the developers will comment “If you would like to explain more, email us here”. No need to explain more. I’ve given you a step by step of how it doesn’t work well. You should allow people to adjust how you sell or use their information rather than giving the option and then not allowing it..Version: 4.10.6
✓ App is for Great Clips benefit, not customersThe app leads you to believe you are putting a place holder for your spot in line prior to arrival… This is not the case. Your place in line starts when you arrive so if there was no one in line when you signed in and an estimated “zero” minutes wait time, unfortunately, nine times out of ten when you arrive five mins later, the store is packed and the wait time is just short of an hour. This has happened the past seven visits for me. When asking the store about it, they pretty much just say it’s to let them know how many people are coming in so no stylist leaves early and that your place in line only begins when you arrive… So what is the point then other than corporate data collection vailed as a customer convenience? I found it better to just arrive, sign in, and not be mislead by Great Clips into thinking this is some form of place holder, reservation, or even a convenience to help customers save time. It’s simply a data collection for Great Clips and nothing more. Anyone who believes other wise should pay attention to their next visit..Version: 6.5.0
✓ Convenient for the customer?I have used the GC app perhaps since it was originally introduced. I’ve never really had a problem, as I always tend to go when things are slower. Tried the updated app today and observed a 35 min wait time. I opted for the text notification and waited at home for 10 mins only to find the wait was now 39 mins. So, I decided to drive to the store since my guess was that people arriving at the store were getting placed in front of me in the queue. Checked in and was told the wait was 35 mins though my app said 21 mins. Suggestion: the queue should adjust based upon a person’s check-in time on either the app or in store. If one checks in online at 4 but arrives at the store at 4:15 (before their estimated time) they should be in the queue before someone who checks into the store at 4:05 (in-store check-in vs online check-in). The restaurants seems to have this down but not this app. I understand that shifts change, things take longer/shorter than expected, but someone shouldn’t end up waiting an hour when the estimated wait time is 35 mins at check-in..Version: 5.1.0
✓ Fix AppWell the app was working fine for the past few years. When I recently checked in to the same location I always use and showed up, they didn’t have me in the system. I was checked in on the other side of town. Very frustrating because now I’m waiting an hour for a cut when I showed up on time for the scheduled cut. Developers need to add the address in the check-in location. Last time I get a cut at Great Clips due to app issue. Developers need to look into this ASAP. Updates and bug fixes help your business. Update: So I let the staff know I was going to sit in my truck due to no seats in the lobby. My wait time was 45 minutes. I walked back in at 38 minutes and see my name not on the screen. I told the employee I already check in about 40 minutes ago and told them I had to sit in my vehicle due to no seats available. They never notified me. They wanted to put me on the list again to be last. I was 8th the first time. Now I’m 4th? Nope I’m done with Great Clips. Never again!.Version: 4.10.7
✓ Careful when you check-in online!I live an hour away from a barber. So I used online check-in to get my son in. I decided to check him in online soon as they opened and make the drive over so when I got there wait time would be minimal. I got there and was told that even though I checked in at 9am when they opened and I did check in they actually dont accept check ins until 5 minutes AFTER they open 9:05. I explained that this was no where on their app and I was never sent an alert notifying me otherwise. She said she was sorry but that’s the rules!! I was told wait time was now 88 minutes!!!! All before 10am! I was so mad told her what the situation was and they said they were unwilling to work with me and I was welcome to go elsewhere!! This app needs to put that information up! I also suggest that if someone does manage to check in they should have a reminder notice as well..Version: 4.10.1
✓ Need to extend the amount of time an online check-in is held forI checked-in yesterday via the app & when I arrived, my reservation had been removed because it took me "too long" to get there. You need to extend the time that an online check-in is held for. Also, factor into the wait calculation the stylists schedule, not just how many are on the floor at the time of the reservation! I checked to one location that was 19 minutes and by the time I arrived 15 minutes later the wait should have been about 4 min, right? Wrong, 2 stylists had just left and now the wait was 38 more minutes. So, I check the app again and another store 2 miles away was only 5 minute wait. By the Time I got there it was 14 minutes; a stylist had just clocked out again and left with 5 people in the waiting area and a total of 9 checked in. Or, the stylists should stay until the que has gone down; not leave with 10 customers in line....Version: 4.5.2
✓ Love my store but the app..Fix it! Says notifications but none! Driving me crazy!! I am tired of this fix this app! Nothing is in this app and says I have a notification! Driving me crazy!!.Version: 5.2.0
✓ Not happyUsed the ap for the first time in a while today. It now has a thing when you check in, it will send you a text message when to leave to get there. What a joke. I was sitting in salon waiting for a text message did not show me as checked in on the board at all, I kept telling them I was waiting for a text so I could check in which never happened so they manually checked me in. I live less than a mile away; I just want to know wait time and that I am checked in when I get there. Why fix something that was working fine before you fixed it. The lady said she would let them know it isn’t working as I wasn’t the only one it did not work for. Ever heard of “if it ain’t broke don’t fix it?” I would give this no stars if I was allowed as I think even one is overrated. Is there any way to revert to the old way?.Version: 5.3.0
✓ So soStylist forgot to check my hair before I left and the back was not straight even though I gave a $5 tip.Version: 6.36.0
✓ Change App option when store is about to close, pleaseI love love love love Great Clips. Been going to them for over 20 years now. The very first time I ever had a negative experience with staff happened last week after the app told me that “we’re sorry for the inconvenience, the online check in not available right now.” I thought maybe I just need to go in person since there is still 45 minutes before the store closes. When I entered the store, I was treated unkindly by staff. Yet, I have them grace since perhaps I might’ve been the 100th person walking through the door to check in. It’s weird. I tried the online check in when there was 45 minutes before closing. Then the staff unkindly said “it’s less than 30 minutes before we close so you can’t check in now.” This is about two things: the app and the unkind behavior from staff. I called GC twice before I finally got a supervisor to return my calls. I am using this as an opportunity for growth for everyone involved. Especially since the supervisor told me they wish the app can explain why we can’t check in, instead of leaving it to staff to talk to people when they walk in. Supervisor is going to talk to staff about being kinder in this area. I’m doing my part to help GC. I hope the app developers add an explanation so save clients the drive and the staff to explain. Thank you..Version: 6.12.0
✓ Complete GARBAGEI checked in and when I got there it said 16 minutes on my phone. Their monitor said 63 minutes. I was only 2nd in line. So I left and tried to check in to another location. It wouldn’t let me because I was checked in already. The app wouldn’t let me check out!!! This is a case of incompetent UX design..Version: 6.1.0
✓ Wait Times Are a Joke!Our local salons are great. Staff is friendly. Both locations are clean. The App is a joke! I checked in with a 54min wait. I drove to the salon at a 21min wait, checked in in-person, only for the clock to jump to 40+min. Then the app went black and said timing couldn't be configured at this time. One of the staff members clocked out and our expected 21min wait stretched over an hour. In that time I watched the current wait time on the salon screen bounce from 88min to 65 to 91min. It made no sense, and just looked like the app was playing a game of bingo, randomly calling numbers. Use the app to check in, but pay attention to your place in line rather than the timer to estimate realistically when you should head to the salon. The app will give you a "15 min warning to head there" but this is a joke!.Version: 6.26.0
✓ App wait times inaccurateThe app is ok but the wait times are inaccurate. Checking in online is nice but still having to wait in the salon even though the app is saying that there is a zero wait time. Very frustrating and misleading..Version: 6.27.0
✓ Basic bare appThis app is so basic. You can only make appointments as the next person. It’s almost like walk ins, just make the appointment as you leave your home. You can’t make appointments for specific time of the day. If it was noon and wanted to make an appointment for 3pm, it’s not possible. Also, there should be notes for who or what was done to your hair. After the work has been done on your hair, the stylist name should appear on the app. Let the customer rate what was done. Let the customer put in some notes so they know what the style was done. We like to return to a specific stylist that did a good job. This part of the app does not have to be shared with the world. It’s just personal notes for the customer. This 1 star review is solely based on the app. My experience at the salon has been fine. I’ve found a couple of good stylist at a good price. Just hope someone can fix the app..Version: 6.0.0
✓ Useless appNo point to the app. You check in online, get a text to tell you to head to the salon 15 minutes before, you get there within the 15 min only to find out that because someone walked on before you could get to the salon, they get in before and now your at the salon and have to wait 30+ minutes anyway. So what is the point to the app? Just to make you upset when you see people who came in after you, getting served before you..Version: 6.10.0
✓ New App vs Older PhoneNope Why would your new App version exclude older phones Cannot use your app anymore Just lost a customer.Version: 5.11.0
✓ Aweful- no need for the appChecked in online with the app. Pretty much stopped what i was doing so that I could make it there on time. Got there, app said i had 4 mins. I went to check in. Walking in before me were a couple gentlemen they, they went to check in they gal asked if they checked in online they told her no. She then informed them it would be 10 to 15 min wait. They said they’d sit down and wait. I got there told her my name, and that Id checked in on the app. She informed me it’d be 45 mins. to an hour wait. I showed her my app that said 2 mins. (Mind you I stopped what i was doing to get there on time) She then very rudely informed me they don’t go the app they have their own list. So why make the app/online necessary if they don’t use it. Aweful-rude, went to another place and got in relatively quick. I won’t be and i will spread the word..Version: 6.4.0
✓ Convenient, But Needs ImprovementI like the convenience of the app. Knowing what the wait time is helpful. If it’s a long wait, I can use the time to run other errands or grab a bite to eat. My chief complaint it that the “Haircut Reminder” feature does not work. Every time I try to set a reminder I get a “Oops-Request failed:unauthorized (401)” message. I’m one of those people who have to have reminders for pretty much everything, so the fact that the reminder feature doesn’t work is irritating. A list of stores added to the map would be quite useful. I get kinda aggravated with the map, especially if there are several stores in one small area. I don’t think I’m the only one who finds this bothersome. Until improvements are made, my three-star rating will stand..Version: 4.7.1
✓ Endless loop trying to sign up for wait listI have tried for about 30 minutes and have read everything on each page. I could not locate anything about times when I could or could not sign up on the wait list. All I get is a continuous loop on how easy it is to put my name on the list by selecting the dot on the map for my location, I do that but do not receive the page that shows available times nor a way to sign up. What I do get is the store info page again telling me to select the map dot for my location and to fill out the time slot with my name and info - it’s that simple - but wait when I select the map dot I go back to the stores info page. Over and over again - I am presuming I cannot sign up until the store is open so I wait and exactly 5.75 minutes - 7 minutes after store is to open I get the message that the wait list is full. So I am to presume that all these people get their name on the list within the first seconds after the list is supposedly open for sign ups. This is one seriously messed up app - I’ve written software for the last 40+ years, long before monitors were used for writing apps and this app tops the worst I’ve used in a long time. Just pathetic in user interface and it’s even worse for my mother who loves a particular stylist and tries to get on the list - she can’t see everything and has to rely on her nurse to set things up - just because she is a little hard in seeing..Version: 4.9.5
✓ UpsetI am very upset that you made a new app that will not work on my iPhone 6. I am forced to either get a different shop to cut my hair or buy a new iPhone - guess which. Of course this is just what app developers and and the phone people such as Apple want to force people to buy new phones I can’t afford it thanks a lot..Version: 6.6.0
✓ Is it the app’s fault or the store?I checked in through the app given a 50min wait time and also signed up for text alerts when it’s supposed to be a 15min wait and to come in the lobby. I got that text at 1:51 PM and headed into the lobby where I was told the wait should be 15min unless people that signed up ahead of me showed up then it’d be much longer. Those people did show up and now it’s 2:26 PM still waiting in the lobby. The whole point of this app for me, and most, is to save time by signing up through the app and not having to wait more than 15 minutes in a Great Clips lobby at the mall. Im not sure what or who initiates the text for the warning, but it’s sure not accurate or helpful at all. This is the second time I've had something like this happen now and before I just didn't have the extra unplanned time to wait, so I had to lave without a haircut and a loss of time. Hopefully this can be fixed, but until then this will be the last time I go through Great Clips (app or store)..Version: 4.10.7
✓ Hi,Do not force people to buy new I-Phones to download your Apps . Please😩.Version: 6.12.0
✓ Great app but will waitThe app works fine but even if you check in online it’s doesn’t mean there is no one infront even with a 0 time to wait..Version: 6.9.0
✓ Wait time inaccurate…I have found the same issue as multiple other reviewers. The estimated wait time is not accurate. I have been using Great Clips for a decade and found the apps displayed wait time has gotten progressively worse over the past few years. I used to pass up one Great Clips store to go to another with a lower displayed wait time. I have learned the hard way on multiple occasions that it was a waste of a drive. Check in with a 14 minute wait time and once you get to the store it is a 32 minute wait time. Or check in with a 25 minute wait expected and when you arrive, you are the first customer in an hour per the stylist. This portion of the app needs some significant improvement. A longer than expected wait allowed me to sit here and write this review. Seems like estimated wait time accuracy is the most important feature of the app, at least for me..Version: 5.13.0
✓ Who cares?I called in and was placed on their wait list and when I arrived I checked in with my phone number and waited a short time for my turn. My name was called and the hairdresser read off my desired hair cut, she thought, I said I don’t know what a #3 is but, I would like it cleaned up or something to that effect AND then it went down hill. I jumped out of the chair and shouted, “That’s not me!” as the young lady took a huge chunk of hair off the side of my scarp just above my ear. I found out then what a #3 was. Apparently, there was another person with the same name as mine who was also waiting. I was in a wedding in 2 days. “It won’t grow back that soon” she said. That’s when I chucked the chair through their window (not really). It was the manager’s comment that worsened the ‘mistake’ and really caused me to overheat. I was standing in the middle of their salon, still wearing the apron, while three of them were at the counter trying to figure out why I was getting a ‘buzz’ cut as everyone else in the salon looked on curiously. Then the manager walks over and says to me, “Are you ready!?” Am I ready? I sure don’t think I looked ready to sit back down in ‘that’ chair. Maybe an apology would have been more effective. I know I would have felt a ‘ting’ better. (Am I ready?!) A long story: (Just make sure they know who you are.).Version: 4.5.6
✓ Worst everI have never in my life had such a bad haircut….. This is my very first and my last time I’m stepping foot in your salons 💔💔🤦🏽♂️🤦🏽♂️… I wish I could give 0 stars that’s what you deserve.Version: 6.34.0
✓ Wasn't broken until you "fixed" it...Old version was great - did all the things the "new" one does, but also had reminders for next hair cut. New one doesn't do anything the old one did any better, doesn't have reminders, and the app icon displays that there are "notifications" long after they have been deleted. But it sure looks nice. Time to delete....Version: 5.2.0
✓ Worst experience + very expensive$25 for hair cut . Lady never care what she is doing. Never come back to this location. Rough cut. Did not understood what I have explained and ruined..Version: 6.15.0
✓ Awful app, great haircutsThis review is split in two. First criticism of the app. Second suggestions. The haircuts are great but this app is awful. The reminder feature has never worked. Each time I click remind it pops up a box “opps something went wrong. Please try again” I’ve tried several time to leave feedback on the app itself when it asks for a review it pops up a box “Too many characters. Please try again.” This same box pops up no matter how many characters you leave. Even when you place just one letter. Suggestions: I wish it had more functionality. 1) I want to see my profile. Maybe a tab where I could see the cut they give me and the notes they left for the next stylist. 2) I wish I could submit a picture for the stylist to view when they pull up my profile. 3) There could also be a tab to view all kinds of haircuts and styles, like the books they have that way when you go into the shop you already know what you want and can show it to the stylist. 4) What if it sent you a notification when they had the 5.99 cuts sale going on. 5) It would also be neat to view the last date you checked in. This app has a lot of potential but it doesn’t utilize any of it. I have had the app for a while and to be honest it seems like the same app as when I first downloaded it. Nothing really new..Version: 4.8
✓ Pitiful if your blindIts pathetic that I as a blind person cannot use the app because of how poorly created it is. I should not need a sighted person helping me every time "I want to make an appointment" On "MY PHONE!" Please, will someone hire some blind people with apple devices and have them beta test this with voiceover? If you don't know what I'm talking about, settings>General>Accessibility>Voiceover. Or, Just ask Siri to turn on Voiceover. Its an accessible feature for the blind and low vision that allows someone like myself, to write a poor review on apps like this that lack a lot from mislabeled buttons to not even having the check-in button anywhere within reading range of my phones accessibility features to pick up when I'm moving my finger across the screen. Not trying to rip into yall, but too many businesses make excuses as to why they don't make things available for everyone including the blind. Too much money, would ruin the layout... I'll just say this now. Its cheep. Also, theres ways of doing it that will not kill your layout. There is a lot of blind folks out there who are computer programmers who work along with sighted computer programmers, especially at Apple. Look at a lot of apples products for a day with your eyes closed, and just using voiceover on your iPhones. Now, do the same thing with your app and you'll see what I mean. Please, I beg of you to fix this..Version: 4.0.1
✓ Not AccurateApp is very convenient but it’s not accurate at all. And that becomes a problem when you put other things on hold and arrive at the shop..Version: 6.24.0
✓ Flaw in appThere seems to be some flaw in app The wait time was 50 mins initially and then came down to 24 mins and jumped to 65 mins. Can’t relly on the app for wait time.Version: 6.4.0
✓ Not a great experienceDownloaded the app and went to check in. App said 47 minute wait. Well I’ll do some minor chores around the house. Within 10 minutes the app changes to 0 minute wait and says head in. I hurry to get ready to leave and the app switches to 10 minute wait. No biggy….its a 5 minute drive or so. As I am getting close the wait switches to 35 minute wait. I walk in and there are three people in front of me and one stylist. I’m waiting and will get my cut here today but it will be my last greatclips trip. 🤷. There are enough alternatives that I don’t need my time wasted. I don’t mind if an online check in isn’t perfect but this was a bad first impression. For reference I’ve used the website to check in multiple times with no issues, however when I tried that today a message popped up saying they were experiencing issues with the site and I should call or use the app..Version: 6.26.0
✓ “We do not provide masks for our customers”Oroville,California. I frequent this place often. Usually twice a week. $18*2=$36. Now add the tip. I tip very generously. $7 to 10$. 4 girls were sitting in salon chairs waiting on a customer. I usually have a mask but stoped wearing one after I got vaccinated. The CDC agrees with my decision. They couldn’t provide a disposable mask or would service my needs with out one as they require. For an industry that suffered greatly, they were ok with a customer walking away. I then went to Angelina and the Hair man located at 2055 Mitchell Ave, Oroville California. They were extremely busy and guess what? They squeezed me in and didn’t require a mask since I was vaccinated. $18 for a hair cut and $12 for a tip. Found my new “go to” spot for haircuts. I hope everyone dumps Great Clips and goes to a local place insteadZ Oroville has so many hair cut options. I am ashamed Now that I’ve wasted my money on a corporate place instead of a Man or Woman trying to make a living..Version: 4.10.6
🙂 Great Clips Online Check-in Positive Reviews
Great Clips Online Check-in works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Great Clips Online Check-in.
⛔ Great Clips Online Check-in Problems
