2.78292 star

Total 28 Negative Reviews

IRS2Go App Complaints & User Negative Comments 2023

IRS2Go app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using IRS2Go? Can you share your negative thoughts about irs2go?

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IRS2Go for Negative User Reviews

Info was matching at first, now all the sudden it says it doesn’t match!!!I’ve been looking up the status of my return the last few days, information that I was inputting was working just fine. Allowing me to see the status, last time I was able to access my return, I saw that my refund was approved and I had a deposit date. Now all of the sudden when I try to check on my status, it tells me my information doesn’t match. What gives????.Version: 5.4.9

Identity VerificationI have been trying to verify my identity for about 2 weeks now. Every time I call I get the same automated voice message saying it’s either not available or due to a high volume of calls we can’t complete the call. I’ve been on hold for almost a hour with my local tax office to set up an appointment, and whenever I try to use the online identity verification tool it says it’s not available for me to use. So how else am I supposed to resolve this?.Version: 5.4.7

Same information as the web versionI have been using the irs- “where’s my refund” web browser/site and downloaded this app at their suggestion. It doesn’t offer any additional information that the site does. I have filed my 2020 taxes with TurboTax Max because it was the first year I didn’t use an accountant. I filed in May and my refund is still processing. What a sucky year to have refunds delayed so astronomically. And the fact there is no successful way to contact the irs regarding concerns on submissions is frustrating..Version: 5.4.7

Did not work!I know my last name and how to spell it. I know my Social Security number. Somehow, however, in entering this information three times and confirming its accuracy, the app said it was incorrect and would not let me proceed. First, it would say my last names didn’t match, and after a couple of times entering the same information, the app would say my social security numbers didn’t match. Then, after entering same numbers a couple of times, it say my last names didn’t match, starting the cycle over again. After three attempts, I gave up and will call the local IRS office in the morning..Version: 5.4.4

It's a painAt first I had no problem signing in but a month after into it making another payment , I had to start all over again even with all of my same information I put in and it keeps saying error and it logs me out . This is such a waste of time and I have sent numerous of emails and it have yet to be fixed . Why have the app if they aren't following thru any ones questions let alone fix it ? It is so annoying to start all over again . I called and I have mention it to them and they can't give me a straight answer . Please fix this . It would be such a great app if they follow thru all the bugs and glitches ..Version: 5.4.5

This app is horribleI downloaded this app to check the status of my return and it worked fine for a few weeks. After the refund approval status the app began displaying an error message stating that my information does not match. I’m not sure why this is happening because my information was entered correctly every time. It appears that other people are having the same problem but no one from the IRS nor the app developer are doing anything to fix the problems..Version: 5.4.7

Doesn’t workSo I launch the IRS2GO app on my iPad running the latest iOS version. I click on the Refund status icon, I enter SSN , filing status and exact refund amount. It comes back with ‘Refund Status Error’. I try several times, same result. Now what? I took the info right off my duplicate tax return. I had mailed in the return first week of April. Not a trace of my refund, did they even receive my return? I’ll have to call them, groan. Hope you have better luck, you’re going to need it..Version: 5.4.5

Don’t expect much. Confusing. How to get payment?I downloaded the ap so I could see where my Civid19 stimulus check is and enter my bank information to expedite the payment. Not saying it can’t be done, but if it can I could not find it. Although it was plenty easy enough to set up a payment to them...and you may think it’s the same information...and maybe it is, but doesn’t say so. Unfortunately, the ap perpetuates the stereotype that the IRS is about their needs and not ours. Don’t waste your time with the ap. Or, try it and I wish you luck..Version: 5.4.5

It would be nice if you could actually talk to someone.We have been waiting over 16 weeks to get my sons tax return. We can’t go to a local office because there isn’t any nearby. Can’t reach anyone on the phone it’s too busy. I have no idea if they even received it or not. Very irritating. As for my taxes it was easy this app, super simple totally liked it. But for your child this is awful. Not a good set up or user-friendly for parents helping their minor children file their taxes.Version: 5.4.9

Distraction!!!This app is merely a distraction to keep you from accessing the info you really need! I understand we’re in a new world where personal touch means speaking to a bot, but this is,”in my opinion,” unacceptable! I’ve reached out to the irs using their system and still can’t get the information I need or at least speak with someone regarding me receiving my income tax return! I’m seriously thinking about writing congress to see what can be done. Although I remember at committee hearing in which the then fed chair was Ben Berneke; when asked where’s the $9billion that was mysteriously lost in Iraq, and some other hard knock questions, he simply replied,” we DON’T answer to you congressman,” and simply said,”what’s the next question?” Lol! So, I don’t think the federal reserve or the irs regard us in any way because they both are fraud & illegal institutions in this corporation…I mean country!! Sorry! Lol!.Version: 5.5

RefundAll I seem to be able to get from the Ap is that the form I mailed over 2 months ago was received. I have tried every phone number from any Ap source and all I can get is that same answer. I can't find a option to speak with a person even though I see online where others are doing so. I have never had to go through this amount of waiting before. I usually have my payment within about 3 weeks. There is no sense in this delay or the lack of access from this Ap..Version: 5.4.5

UhhI owe money to the IRS so I was hoping this app would make making payments a lot easier but it doesn’t. Please add a feature for login access to your account so that you can see your balance. Also add saved payments option so that I can just enter the amount I want to pay and click submit. It could all be so simple BUT I have to type in my name, social, address, tax year, card info EVERY SINGLE MONTH! There has to be an easier way.Version: 5.4.4

So frustrating!I have called the IRS, and been on the website been dealing with this for 2+ years trying to receive my 2018 refund. I get no where. No one can help everything is automated. When I went on the website to check for my status there was never a 2018 option. Why and where is my refund this is like a chase game, that’s so frustrating to make ppl just give up! Where is a number to speak to an actual person? All I want is the refund, if it was the other way around it would be different :(.Version: 5.5

What is the point of installing this?I installed this app a few weeks ago to track my refund status. I checked early last week and it showed a status of “Return Received.” My refund was direct deposited that afternoon. Out of curiosity I opened it a week later and it now shows a status of “Refund Approved.” If the data lag between the IRS systems is this great then it fails in the single purpose the app exists. I will be deleting this app until such time as they can get their systems to communicate in a more timely fashion..Version: 5.4.5

My moneyI have a job (the pay is okay for now) and my wife did MLM last year (she didnt make much last year/most dont). We live in our manufactured home with 4 kids (9 yr old twins, 5 yr old, and a 3 yr old).I have Crohn’s disease (alota blood and not eating), asthma, and a bunch of other ailments from the sandbox. After giving your app all of my info minus my blood type I found out my tax return went from $7096 to $2896. YOU did not send me a letter like you said you would. If it were just me I wouldn’t be upset but you are taking from my kids. I am unfortunately at your mercy. Begging ya pardon me lord but could you please give me my schillings for me toil? My wee babes are in need of more than a meager meal. By all means screw me over later in life but please dont take food/money from my kids. I truly in my heart of hearts hope someone from the IRS reads this..Version: 5.5

Its okay **2.5 Stars**So the first time i tried it, it let me login but then I tried to log back in and it says error. I literally just put the same information in so I knew it wasn’t wrong and I couldn’t be wrong anyways because I know my SSN & amount i was accepted for from my actual tax papers. After it wouldn’t let me login in on app i decided to do it on the regular browser and it gave a totally different status than the app which confused me. I honestly feel you should just use browser because its literally the same thing..Version: 5.4.5

Wrong wrong wrong!Check it out. I tried to check On the status of my tax return and it worked one time. Not even one time actually because when I logged in, it said that I was missing 3000 due to someone’s social security and name was invalid. What? Last time I checked we were all born here in the United States with legal names I know is on our birth certificates. So why am I missing money? Turns out the app is just stupid. I found out after panicking for the last 3 hours trying to find out what went wrong. After all that it decided it didn’t want to work anymore. Ever. For 3 weeks. Good job guys..Version: 5.4.9

Tracking refundI downloaded this app to be able to keep track of my refund and it worked good for the first few days and then it’s telling me that I have entered my SS# incorrect and then that there’s no tax return with my information. Tells me that I need to wait 24 hours after they’ve received my return (which it’s been 4 days). I got my email telling me that my tax return has been accepted but it doesn’t give me a chance to track my refund anymore. I have deleted the app and redownloaded it but it still doesn’t work. I’m not going to be trusting this app anymore.Version: 5.4.9

Glitchy gives you an ID error after awhileIt works for few a times and then gives you as message that your information is an accurate even though you put it multiple times correctly. I am not the only person having this problem. It seems like they have not fixed this problem in a very long time. I guess this is not high on their list of priorities but for us it is important to know where our money is and when it is being sent..Version: 5.4.7

Not user friendlyWhere on this app can you update banking info to have your refund sent to? It only has information where you can upload banking info to pay to the IRS. Contradicts this statement from the IRS website under news release: “Get My Payment also allows people a chance to provide their bank information. People who did not use direct deposit on their last tax return will be able to input information to receive the payment by direct deposit into their bank account, expediting receipt”. Please fix this. Thank you!.Version: 5.4.5

Good app but confusingThis app is good but a little confusing because I put all my information correctly and it kept saying that something was wrong, and I got very aggravated with it. Then I realized what I was doing wrong. All you need is your SSN, your filing status and your tax federal refund. DO NOT add the state refund to your federal tax refund to find the status or it won’t work..Version: 5.4.9

Doesn’t Work AnymoreWhen I first downloaded the app a couple years ago, it tracked my tax refund just fine. Now it is telling me my information is incorrect every time I put it in, and they say there’s no use in calling them to track my refund. Well it’s been 5 months since I was supposed to receive my refund and they said single taxpayers who had unemploynent assistance would receive their returns first, I haven’t received anything yet besides a measly $12 that was originally sent before they amended my return. Garbage app, and a waste of time..Version: 5.4.7

Didn’t work.Put my tax information in multiple times like asked and kept saying it was wrong. Completely useless tool.Version: 5.4.9

The IRS needs to be held accountableI’m pretty sick and tired of the fact that when U.S. Citizens owe you money, you will take it from them in any way possible. But when you owe us money, we just have to wait..... and wait.... and flipping wait! You don’t take phone calls and you expect forms to be mailed when we don’t get our money but then your forms take weeks for you to look at them. The IRS needs to stop screwing this country. You guys are terrible honestly..Version: 5.4.7

It is running information from your phoneI used the app thinking it is a government app so it can have any malware, boy was I wrong. The app runs in the background ALL THE TIME. It drains your battery because it is running 19 hours a day. WHY? What is this app really collecting. I had no app other app that was closed and should not be tracking me, per apple’s new privacy settings, and yet here is the IRS app doing just that. The app did what I needed it to do, but it’s the extra that I would tell people to think twice about..Version: 5.4.9

Not happyDoes not work. Very useless.Version: 5.5

Shut outI been trying to get a hold of you guys for months. You guys have been shutting me out. Each time I tell you guys I am deaf and I use a interpreter, you guys shut me out and said pay you guys. I have 3 kids to support and bills up my eye balls. You guys did not call me back or allow me to get a appointment. I am very disappointed. I am about to be homeless and no income to support my children..Version: 5.4.9

TerribleI filed with turbo tax and received an email from both them and the IRS saying my return had been filed and accepted along with the amounts from the stimulus I never received. I was told by the IRS, turbo tax, and credit karma (who sent me a net spend card where my return is supposed to be deposited) that I would receive my return within 21 days of my filing being accepted. It’s been almost 30 days which they said would only take that long for a mailed check. I checked the IRS tracker website and it said my return was en route and would arrive by the 17th then downloaded this app to check my return status and it says it is pending. That I will receive an estimated arrival time when it is accepted. I am very upset and don’t understand why this is happening..Version: 5.4.7

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