Cox App Negative Reviews

Cox App App Complaints & User Negative Comments 2024

Cox App app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cox App? Can you share your negative thoughts about cox app?

Cox App for Negative User Reviews

✓ Communication issueYour app works fine when it can hook up to your own Internet. However, when your Internet service goes down for residential, your app doesn’t work it will not switch over automatically in a mobile device to the cell service. So when you’re trying to report an issue like system not working you can’t do it. I have to unplug my Wi-Fi system and force my phone to connect to Verizon in order to communicate with your office. There should also be an interface in the app that allows you to report outages. Without having to go through your AI, which then never gives you the option to it only wants to set up a service call. There should be an option for this. I have mentioned this many times to customer service..AZwildcat49Version: 3.37.0

✓ Horrible customer serviceIf you chat with rep and phone gets timed out then you get to start all over and the auto communication like how is your day going drags out by the time you get to talk to someone you already talked to 5 robots it's just rude and quitFrankly it shows just how far behind COX really is as a technology company if they can't even get a application to work flawlessly how are they going to get your Internet to work flawlessly internets a given it is merely bridging it for us because we are for the most part unable to figure out how to do it without their help which is kind of a joke in the first place because the Internet should be free anyone should be able to reach out and grab it but yeah they're definitely far behind on her application buildingJust in the time of me writing this it's timed out two times didn't think i was going to finish with out having to start at the beginning.... how is your day? is the weather nice enough for you? did you catch that game? hahahaha just fix out problems and dont raise the fee because you lack communication skills as communication company . ;) how is your day ??!!!!.XTrynityXVersion: 3.14.0

✓ No -help app.Internets been out since last nite. This morning I got up & did what I’ve done before to reset it. I un-plugged the modem, waited 5 minutes & re-plugged it back in. Nothing. Went to the Cox app & did what “they” said to reset it, basically the same thing I did earlier. Again nothing with the remark “unable to reset the modem please try again...did it & nada. Next it said if you need assistance did I want to do a live “chat” with Oliver. Did that several times with negative results. Oliver asking to rephrase my questions. How many ways can I say “ internet is out can you help”. Next he stated I could ask for a “LIVE AGENT” anytime which I did numerous times & Oliver answering with a “Live Agent will get back to you”. This began at 1349 hours & at 1426 hours I’ve still NOT received any “live agents” call & my internet is still out. Interesting enough Cox doesn’t have a “Live #” to call for help & rely on this crappy -* app to “assistance users”. And I did check for outages in my area.....none..SamoanIn808Version: 3.9.0

✓ Huge DisappointmentSalesman showed up at installation and move-in to sell me the “dream” offering huge discounts; free this free that blah, blah, blah. It happened so fast. Then the first bill came. No written documents to review before signing. Craziness amidst moving into a new home. COX -What a bad decision. *I called to question the bill. A customer service representative advised I could not make changes for 2 years and at the same time *she added a Hallmark channel that I have no idea how to find on my guide. *I can’t find all the passwords & security information with HomeLife alarm system. *I asked about the Polk Magnifi Home Theater Sound Bar System, that will help with hearing impairments, using Live Chat but the chat guy had no idea about any flyer enclosure with my Cox Statement. I live on SocialSecurity. My TV & security system take a fourth of my monthly earnings. But I cannot make changes. I was misled at a very vulnerable time. Meanwhile I have TOO many months left before my contract expires. Shame on me !.MisLed 🚫 2 AccountsVersion: 3.1.1

✓ InfuriatingI am so frustrated with my experience since March when I began to try to set up services. It was extremely difficult to get someone out to help me set up services, now months later when I finally have services I have been billed the incorrect amount every month and every month I’ve had to call to try to make it right. Cox is trying to charge me double what was promised when I set up my account and every time I call they sound like they’ve made a mistake, they will right it and I won’t have to deal it again, and yet here I am now still having to deal with an account that’s claiming it’s past due when I’ve been paying my bill on time every month. I would love for a supervisor to actually make this right instead of false promises by employees when I call in. I have spent hours and hours on this and just want my account to be made right so I can continue to have internet without having to fight a company overcharging me.Crest RdVersion: 3.9.0

✓ Last Resort InternetI only have Cox internet because it is unfortunately the only service provider in my area currently. I’m in the military and do move a-lot, so I’ve had many different internet providers. This is by far the worst, I have the 500 plan and even with that I’ve never gotten speeds higher than 300. There will be times when the internet shuts off for 30 or 40 minutes in my area and other times when the modem is overwhelmed and needs to be restarted. Cox has higher prices than other services such as Verizon FIOS and AT&T, although their speeds go up to 1000 don’t be fooled this is only (download speed). The upload speeds are all under 50 which is what’s most reliant upon if you do any sort of gaming. I thought today we would be past the point where a contract plan is required, you’re essentially locked to this provider and they do that for a reason! It’s because their service suxs..Akatsukidawn0927Version: 3.17.2

✓ 10/10 DON’T RECOMMENDIf I could rate a 0 I would ... but I had to give it 1 star rating... Well not necessarily the app but the company’s service is what deserves the 0 stars I would highly not recommend this internet service to ANYONE... I was forced to use this internet service through my apartment complex contract they provided a internet box and stated this was the only wifi we could use when signing our lease “it didn’t seem like a big deal at the time.” I pay 113$ dollars a month for internet that CONSTANTLY goes out randomly the wifi will just turn off and disconnect from my tv when my family is trying to watch tv on Netflix or another example is my ring camera and alarm system will have to disconnect temporarily while the wifi is down and use cellular backup data ... It is ridiculous for the price we pay . I have had someone come out and look at our router 3 different times and each time they say “nothing is wrong” . The internet is extremely slow as well most of the time . 10/10 don’t recommend ..C.DevezinVersion: 3.32.0

✓ ServiceIt’s good good service and I want to upgrade but can’t get anyone at customer service to respond back to me. I have internet service and I want to add cable tv service to my existing plan but no one seems to care to respond back to assist me so I guess I will need to look else where for service. It’s a shame that Cox is so big they do not have to worry if they lose customers or not I have ATT Uverse at my home in Florida and they are top notch on service and keeping in good communication with their customers. I wish that service was available here. Oh well keep up the service and hopefully it will improve for Cox. Someone told me that Suburban cable was top notch May I will check with them and see if they want my service. Sorry you guys have such poor customer service as I do like my internet service just wish I could get the cable with you but guess you don’t need another cable customer..Tiny1960Version: 3.22.2

✓ Unsatisfactory installationI went into the store looking to start a new service with internet. The representative gave me a install kit with no instruction how how to set up payments or log into the app. He set up his own user name and password without even writing it down for me. The install didn’t go too well , so I had to ask for a professional install. When the installer got to the house I asked him to run the modem to a useful area of the apartment. He refused and just left me some extra wire to do it myself. Then I checked my bill and he had charged $100 installation fee. When I went to bill pay I could not access. I had to then go back to the store to reset my user name and password since it was never given to me. The whole experience was terrible and I wouldn’t wish it on anyone. Now my bill is due and I am waiting for a response from Cox communication..1177863Version: 3.18.0

✓ Expensive & inconsistentCox Cable is expensive. I have to call annually to see what “deals” they have to try to keep our bill feasible. They require we keep our landline phone as part of the “bundle package” for a “discount” even though we don’t use a landline anymore. If we remove the landline from our service, our bill will increase. We have only kept Cox all these years because we are Padres fans and they were the only way for us to get the games. Cable service is inconsistent. We regularly have to reboot our system. Anytime I contact tech help, they reboot our system and then their answer is to have a tech come to our home. One time we agreed to have them come to our home and then the tech tried telling us there was a charge for him to be there — when we were not told upfront that there was a cost for a tech to come to the home. Now that we have other options for Padres games, we will be looking to cancel our cable service. Cox is just way too expensive..BzlisVersion: 3.35.0

✓ Modem issues constantly!1 star for constant Modem issues!!!! Either the things are overheating or some other issue. We have two in the house. 1 of the modems hasn’t had a single issue, perhaps it’s not used a lot, the other is non stop problems. We have already replaced it once within months of getting it and are now having to do it again. If you work online these days it’s unacceptable! 2nd star is because they work had to fix the down line but it’s already too late by then. You have just dropped everyone you are working with and then have to contact them for the fix, wait snd then check everything before trying to go back to a meeting. They have said there is some overheating issue with the modems but in I have continued to see the problem even after a few minutes of use or it’s just out with no use. Please fix your modem issues..Workingit23Version: 3.16.0

✓ Bad Start All AroundSwitched from Frontier and other than Internet Speed I am extremely disappointed with Cox. Didn’t install home phone correctly and want to charge $100 to come back and fix. No thanks, cancelled the phone service instead. Short sided and poor decision making on Cox’s part. Was never told about data plan when sold my package and now my 39/mo service will need a 50/mo increase to sustain data usage. Not transparent at all. I would not have gone with Cox if I knew this. Also, forced me to take some home security nonsense and was told first month was free but could cancel after as long as before month was up. Not true, it was on my bill and I had battle to get removed. Additionally told I was not in a contract but was saving $10/mo due to autopay. I told them I’m not on autopay. Answer from rep was that’s ok. Found out afterwards I wasn’t on month to month and was in a 1 year contract and that’s why I’m saving $10/mo. Why lie to your customers? I asked to have a supervisor call me and the reply was we don’t do that. Apparently, the game plan is dishonesty and non-transparency to get people to sign on with them. Obviously, Cox Communications does not value their customers. I will be shopping for a new internet provider. If you take the time to reach out and discuss my situation I’d be more likely to stay on, I’m sure that will not happen. What an absolute disgrace of a company!.JoeyjbadVersion: 3.20.2

✓ Outages and poor serviceOur service has been disrupted daily for the past several months. Recently we received a door hanger reporting a service outage due to work on “upgrading our neighborhood service” and listed a date but the time was not indicated although it gave several options. We never knew if it went out for the 6 hours per the door hanger but our service has been crap (even worse than the last several months) ever since. We are daily booted off the internet and have outages. My husband and I are both conducting meetings and appointments using online platforms. This is unacceptable. When I use the app to find a way to contact Cox, they have a messaging system but the response is that they don’t understand my question. WTH! So they say they’ll connect with a Live Agent BUT NO RESPONSE! I’m want to cancel my service but I can’t figure out how!!!!.Marythomas4778Version: 3.10.0

✓ Terrible customer service/issue resolutionI’ve been reaching out to Cox since before my bill was due regarding an unexpected rate increase by $30/mo. Each time I’ve called and chatted, I’m told something else as to why there is an increase. TheTheir communication has ranged from indifferent to rude. The Loyalty Dept tried to upgrade my services instead of work on my request to lower the bill back. I’ve requested a supervisor several times and was finally told someone would reach out to one and get back to me. During this time, my bill became past due and a late fee tacked on. After that, I received an email stating my requested changes were processed with an email that my bill was reduced by removing the late fee. I never received follow up from a supervisor. Their customer service and customer retention practices are absolutely terrible and I’ll be switching services as soon as I’m able..Soon to be cancelled customerVersion: 3.35.0

✓ So dissatisfiedI have never been so dissatisfied with a company. They try to charge you for everything. I had my internet for 1 week and it wasn’t functioning. I spent over 2 hours with tech support trying to correct the issue. Still not resolved, so I had to set up an appointment for a technician to come out. I was told it was $100. I said I shouldn’t have to pay when your company’s service is not working. The agent said I would see the charge, but she would credit it. Well, I got charged twice for $100 and they claim I was notified of these charges and they will not reverse. I’m stuck with this company because I’m in an apartment and that’s who I have to use, but if you can use another internet provider, I would definitely stay away from Cox. Others in my family also have had nothing but problems with them and have been more than happy with century link. How can a company think they should charge you when THEIR service is not functioning!!!??!.SchmicksVersion: 3.13.1

✓ Only 1 OptionWhen you live in a neighborhood where there is very few to no options on these services this is what you get. A company that provides less than average service. Since signing up for Cox in September I’ve had issues with my internet and tv service. I’ve had to reset my contour box once a week this far. Took me 3 weeks and several times contacting Cox about my bill that was never completely corrected. Now I find out there’s a limit on your home monthly internet which by the way is completely not accurate. There internet tracker says my family used 50 gb of data yesterday 10/31 which is false. We were all to busy with Halloween to burn through 50gb of data. Then they’re going to charge me for going over the monthly limit. According to there own estimator we should only be using about 950 gb per month which is well before the threshold. SMDH…. Out of options..MurphybeeVersion: 3.17.2

✓ Will not show billOn my app it will not show my bill anymore. Just continues to say there was an error processing your request and to try again later. I’ve been dealing with this since I moved on 5/28. I haven’t been able to use the app. It’s completely worthless to me now. I have to log into the computer anytime to check my bill. I called tech support 3 times and even advance tech support and they couldn’t fix it. All they say is to uninstall the app and install again. Done that about 20 times and still won’t work. I was told I’d get a call back once my tickle was resolved but that was over 2 weeks ago. It shouldn’t be this difficult to manage an app especially since you’re a technology company. I’ll be keeping the 1 star review because it’s still not fixed and I’ve given plenty of time for them to fix it. If I didn’t live in a complex with only Cox services I’d drop them. Frustrating they haven’t fixed it. Even all the app updates don’t help. Highly disappointed..Ninjaswag12Version: 3.7.0

✓ Terrible ServiceI subscribed to COX 2 months ago for a newly constructed home. When subscribing, I went into the store and made it clear that this was new construction and no line exists going into the house. I was given an appointment for install and nobody showed up. After waiting on the phone for an hour, the service rep said their records showed it was a self install and she showed we had service. The rep set us up for a second visit. Two weeks later, a field rep shows up and said he didn’t realize this was a new install and could not help us. He said there was no reason to call and make another service request because he would handle it and make sure we were set up correctly. Two months after ordering service we still have no service and I’ve been notified we’re past due on our account and service will be disconnected. This company is clueless..LJC IIIVersion: 3.18.0

✓ Pixel Time!Just as you come to a place in the show, game, or, movie you were wanting to see …. It starts pixelating! If you change the channel you get a message “this channel is not available “ and it returns you to the pixelating channel. But mostly happens when it sprinkles, rains, wind blows, or is dry. Hhhmmmm. Then a box appears that says “there is a problem on our end and we are working to fix it.” When you call them, they want to reset your box. How will resetting my box fix their problem???? I have several friends that have the same problem and others that do not. It seems to be in specific areas. Wish they could locate it before the next rain. I was recently at a business two doors from the cox store and they had the same problem. I know that’s not relevant but I found that kind of funny..Bobs puzzlerVersion: 3.36.1

✓ Bad serviceI got rid of T-Mobile and went with Cox because my Internet kept dropping but it seems like the Internet from Cox is doing the same thing almost as often as T-Mobile did. When my service was connected, a technician from Cox said there was a bad line coming from the street that needed to be replaced and he would submit a work order to have it done. Maybe 2-3 weeks later another technician came because my Internet went out. When he checked into the problem, he also said the line coming from the street needed to be replaced and he would put in a work order to have this done because there was none submitted by the previous technician. To the best of my knowledge, the line coming from the street still has not be replaced because my Internet drops at least twice a day. Before T-Mobile, I had Verizon but made the switch because my bill was high. I chose Cox because it advertises great internet. I’m considering going back to Verizon because my internet never dropped with them, which is probably why their prices are a little more..Warrant PVersion: 3.40.0

✓ Rip offI have been with Cox for over 20 years and I have received ZERO discounts for my loyalty. I’m currently looking into other options since there have been countless days without service, the most recently waking up on Friday, April 29th at 6 AM to see there was an outage in my area to be fixed by 9:35 AM. 9:35 AM came and the app updated to say 11:41 AM. 11:41 AM came and the app said it was fixed, however, my devices would not connect and tried to work with a Cox rep via chat with no success. The app then suddenly said there was an outage to be fixed by 5:35. I work remotely from home so imagine your employer upset that I could not perform due to this massive inconvenience. I called customer service and the rep had terrible bedside manners. It was a too bad type of attitude. Since I was not able to work 8 hours that Friday, Cox should be crediting my account the amount that I would of been paid had I been able to work. With that being said, the credit to my account should be in the dollar amount of $200 otherwise I will be leaving Cox for a company that is reliable..KrazzykurryVersion: 3.22.2

✓ The worst about billing - unbelievableI know this is supposed to be about the app, but I like probably many others, signed up for service with Cox with a novice sales person who told me that if I got the service I could get the installation for free and then cancel. A year later I have been paying a ridiculous amount for the service that I didn’t want but was locked into a contract for. I had spoken to so many supervisors and I even got one who promised that she would go back and listen to the recorded conversation I had with the sales person to prove I was telling the truth! And I actually believed her ... No results, no one’s ever fixed anything on my bill , it took three weeks to install my cable and the guy who installed it got mad because I told him it was taking too long and he had been two hours late and had taken two hours just to install cable so he left a bunch of live wires spilling out of my wall and only installed one cable box, and they have disconnected my cable probably 10 times since quarantine started! I literally just couldn’t pay the minimum. Cox cable, you are horrible and I can’t wait to be done with my contract.LeDogge2020Version: 3.9.0

✓ HorribleMy service has not work properly for 3 months now. TV comes in and out sometimes for minutes at a time. I called Cox and used there app chat service and was assured that my billing would be put on hold and the problem fixed. A week later on a Saturday my services were shut off even though my bill said due date two weeks later. No one can help me until Monday unless I pay of course for something that doesn’t work. Customer are rude and ignored my requests of a phone number of the correct department and would not let me chat with a supervisor. I wouldn’t recommend Cox to my worst enemy!! Fast forward a year later and Cox has once agin lied to me. After my contract time was over Cox tried to raise my bill this was at the height of covid and the beginning of bastard Biden’s recession. I told them I could afford a hike in my bill. After some back forth we settled and the negotiating was over. Four months now gone by and they charge me whatever they want and definitely not what I negotiated. Cox are a bunch of Cox..Single dad AZVersion: 3.33.1

✓ New App With Less Features...Why botherOnce again Cox completely redesigns an app only to either completely break all the features (Cox Voiceverywhere), or in this case, I take away useful features that worked before. You can no longer access the tv listings and set a recording from the app. Basically the primary and only useful feature. The new chat feature is a joke as it’s just a Bot with extremely slow response and sent instructions on how to complete the recording function from the “old” app which doesn’t exist anymore. How hard is this?! Why remove a great feature that worked fine? Why redesign what didn’t need redesigning? I basically now have to Cox apps (Cox and Cox Voiceverywhere) that serve no function anymore. I can look at my bill or data used in Cox and that’s all it’s good for. Nothing works except forward with the Cox Voiceverywhere app and it became useless upon release. It just astounds me a company would reverse engineer apps into useless memory taken up on your phone. I have this app 1 Star because I can’t give it a zero..App-less in NevadaVersion: 3.0.0

✓ UnsatisfactoryMy wife and I ordered during Black Friday, gigablast internet service with panoramic Wi-Fi and tech support online, cox official website. We went to the cox store location @ 7930 West tropical way to pick up equipment and set up service. Representative, nimar, helped us after we mentioned we paid online he saw our order and proceeded to set us up, but we ended up with the wrong (lower) grade internet service with a phone service we never ordered which he never mentioned even after hearing us describe our purchase he proceeded without raising question. We left with our equipment and a bill that was identical to the price promised online for the gigablast bundle we customized, which was fishy? A couple days later on my cox app account is when I noticed the service was wrong and less internet than purchased. It was a long chat but Oniesh S. Help us out with correcting the service, i still have to call about removing the added phone service on there. Plus the panoramic modem keeps resetting itself and disconnecting itself from my network and devices. A should be stress free online purchase quickly became a stressful evening..Dayvie CrockettVersion: 3.29.0

✓ Brittany the Tech Support Supervisor had no remedy!So I give the Cox communications service 0 stars!!!! I am constantly having connection issues, I have the unlimited data plan and it’s for sure not unlimited! I’m always on the phone trying to fix issues this particular day I was watching TV then boom everything went off! My house is internet ran! It’s a smart home. So without connection my house is a chaotic mess! I called to ask what was going on because the reported outage had been resolved. So some how all of my network connection got messed up during their maintenance period! The cost for the service is too much to have so many outages and their not scheduled! So we have children missing school no planned extra security! I’m very disappointed and I’m devastated that there is no other good service in our area! We are used to XFINITY which is a far better service and much cheaper! This place Cox is robbing us for this horrible service! By the way my service is still out!.Unhappy cox userVersion: 3.11.0

✓ No other optionI am not happy at all with the Internet service I receive from COX, but in my area, there is no other option. I loose Internet connection at least 7-8 times per day, and that’s probably an estimate on the low side. That’s totally ridiculous, considering how much I’m paying for this lackluster service. I have been in the middle of an online class, and lost connection, and lost my class credit as well. But the worst was doing a ZOOM presentation for my job, and lost my Internet connection right smack in the middle of my presentation, how embarrassing!!! Calling COX to complain, and trying to get a resolution to this problem is a joke. It’s always one excuse after the other as to what could be the cause of the problem: too many people in my area using the Internet at the same time, the walls are too thick, and my all time favorite, COVID! Yes, you read that correctly, I was even told the Internet has COVID. WOW! COX, please do better by your PAYING customers!!!.NointernetinnolaVersion: 3.38.0

✓ More app options neededA customer option on the Cox App to add internet discounts, contracts for new plans with the internet, TV, phone and Home Security additions to current plans or month to month with discounts and lower rates that I can add myself; etc. I noticed that my internet bill continues to increase annually. The discounts fall off every year and with my lifestyle, I d not have the time or patience to wait on the phone to add discounts to my account and purchase a reasonably price internet service. My rate has went from $56 to $80. I am never late on my payments and do not go over on my usage. It is simply the contract for the year or the discounts applied fall off. With the ridiculous inflation on everything due to the greed of the corporations and Biden's self acclaimed Ukraine war that is bleeding the US dry with Billions upon, Billions of the US tax payers money. I cannot afford to pay $80 for something that really should only cost $25 a month. Again, We need to expand the Cox App to include self service for the customer, to include adding discounts for lower rates..Praise JoyVersion: 3.30.0

✓ OverpricedI have had cox internet for several years, a few years ago I did an online chat (so I would have evidence) and asked about adding tv. I was quoted a price that was agreeable so I signed up. My bill was significantly higher and I complained. Nobody cared that I was quoted a lower price but I did get my bill down somewhat. I reluctantly kept the service for a few years but finally canceled. I noticed after cancelling tv that my internet was significantly slower for the first couple of months but slower sped back up. I have electronic billing and they don’t make it easy to see your billing statements (especially after they slow your internet) so I never looked at my bill that close until recently and I noticed that I was still paying for a tv app (whatever that is?), but I had a “bundle” discount. Well, the tv app service was more than the discount so I called to cancel that and a very rude lady canceled my service. Now my bill is higher than before, even though the discount was less than the service. They are the most convenient internet around so they don’t care about poor reviews because they know I’m stuck with them for now, but I wouldn’t recommend them..Kellbell71Version: 3.4.0

✓ Desktop version is betterThe app is subpar- at best. It’s easy to check if there is a KNOWN internet outage, as well as make a payment with an existing bank account. Other than that, the app is frequently having issues. Crashes often, won’t connect to login if you have no internet (it will not automatically connect to cell service it always forces internet). If you close your Cox account, your app access is immediately revoked which makes no sense because they legally are required to keep account information available for up to three years so you should be granted access, especially if you are expecting a refund or want to check your final bill. The app doesn’t give contact information for contacting customer service, but you can speak to a chat agent however it times out constantly it’s better to leave the app and go online. Don’t get me started on troubleshooting, the app NEVER works to correctly restart the router remotely. Honestly, needs improvement just like the rest of the organization..CassahfrassVersion: 3.26.1

✓ Horrible serviceI called in because my internet stopped working. They told me a technician needs to come to my home and see what the problem is. They never once mentioned what the cost would be or that there would be a cost. The technician took an hour or two and told me it was a bad modem. They would replace it for free and will notate my account so I won’t be charged. If I was charged to call in and let them know of the note on my account. Weeks later I get billed an additional $100. I contacted Cox and they couldn’t find any note that I wouldn’t be charged. I had to pull teeth for them to open a research request on it. I still have not had the charge removed or any correspondence about the research request. I am barely working during covid and they don’t even tell you how much the repairs could be. $100 is a lot during these times. If I would have known in advance I would have waited for the technician until I could afford it. Cox is a horrible company and I know a lot of people who stopped using their service due to poor customer service and lying reps and over prices services..RoxxymeVersion: 3.13.1

Cox App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cox App.