4.8
4.84357 star

Total 24 Negative Reviews

Regions Mobile App Complaints & User Negative Comments 2023

Regions Mobile app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using Regions Mobile? Can you share your negative thoughts about regions mobile?

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Regions Mobile for Negative User Reviews

No longer user friendlyFirst what happened to the fingerprint verification login? Second: why have you made the app so confusing as to the bill pay section? I have to go thru at least two to three options before I can find the one I need. I still have to initiate the check to pay my husbands rent via the app when not at home. It is frustrating not being able to find that part of the app in just a few seconds. I end up getting g angry with it and your developers and the genius who thought changing it was a good idea and wait until I get home to my computer-sometimes an hour sometimes a day. Rent isnt looked upon well when late. Third: I cannot tell in the new arrangement if I am looking at all the bills I have scheduled to pay or just a few. Again, way too confusing. I am a tech savvy almost senior. People like my mother, would NEVER be able to navigate this app, EVER!!! Fix it now!.Version: 6.15.0

Poor!!I got locked out of my account 2 times. Had to wait overnight in order to call Regions the next day to get my account unlocked!! The customer service support number the app generated is not 24hr service. The app for iPad did not accept my User ID or password. I deleted that app and choose ANOTHER app on the Apple App Store that allowed me to sign in. However, this app will only display as vertical. I use a keypad with my iPad. This means I need my Regions app to go horizontal. All my other apps will rotate with my screen position but NOT REGIONS!! I called customer service and they told me they unlocked my account. Since I CAN log in on-line, they could not help me any further. I would need to call Apple. Doesn’t the info for this app say that REGIONS FINANCIAL CORP is the developer. Come on!! I expect more from Region’s customer service. DON”T PASS THE BUCK. WHY DON”T YOU CONTACT APPLE AND GET THIS APP WORKING RIGHT. MY NAME IS NOT LISTED AS A DEVELOPER!! LISTEN TO ALL THE NEGATIVE FEEDBACK ABOUT THIS APP AND GET IT CORRECTED ASAP!!.Version: 7.7.0

FrustratedI have been a member with Regions for about 3 years now and have been satisfied so far up to this point. Now, the reason for my frustration is this app. During the past year I’ve had some real difficulty signing into the app cause I get the “waiting spinning circle” and then times out so I’m actually able to access my account maybe once a week (attempting to login every day) to pay bills and do normal banking through my app. So if I was in an emergency I’ll be in big trouble cause this app is so undependable. It’s not my WiFi either cause I have full signal. This app has been degrading functionally to the point that neither my iPhone or iPad can access my acct for several days. I’ve even uninstalled and reinstalled the app in an attempt to fix it but 🤷🏼‍♂️ don’t get it. App works fine when you’re in, it’s getting in that’s the problem. PLEASE ADDRESS AND FIX!.Version: 6.15.16

Certainly payment area is not visually impaired friendlyI have been using the online mobile banking four years. Just recently during update I have started having problems in the payment area only! I am a visually impaired voice over iPhone user. Since this has never been an issue before it is on your end night on apples and. And the payment area after you put in the amount you would like to pay there is a continue button this is damned out and is not able for a voiceover user to continue. If you take voiceover off then you can see the continue button is available. However if you are a low vision voiceover user you are an able to use this area do you to you are not certain where you are on the screen any longer. Will you please contact me as soon as possible so that I can to can be a user of you were mobile app once again thank you hope to hear from you very very soon.Version: 6.15.3

Sick and tired of this appThis is one of the worst apps I have had to deal with ! Regions has started to even fail in so many ways! Seems like there is always a issue in updating my account online wish in turn causes delays on certain bills ! The app malfunctions all the time and if your like me and you use the lock it feature and you login in to switch it off to do a transaction but the app won’t load right so you can’t unlock your card and your standing in line and it won’t work!!!! It’s embarrassing!! As big as this bank is you would think they would have top of the line servers ! Another bad deal or regions debit cards ! They are trash even when they are brand new! Constantly not reading the chip so you have to pray they have a touch screen with that electronic signal !!! I used to love this bank and I’m sorry for a bad review but enough is enough!!!!.Version: 7.13.2

Much Improvement NeededJust once, it would be nice if companies tested their updates on newer phones! Why should I still be waiting more than 3 weeks for a fix to this Regions App so I can actually login using the Face Recognition feature? As long as it is enabled, I cannot login on an iPhone 11 Pro Max. The only way to use the app, is to completely uninstall it, reinstall and turn off the Biometric option. But then I have to type the password. I get the same problem even after 3 weeks. I mean most of the Regions banks are shut down so many of their employees are at home on vacation since COVID-19 began. You would think they would have the time to fix this issue by now. Guess we will have to keep waiting for their vacation to be over while the rest of the country who is essential and HAVE to work, waits on them longer!!.Version: 7.1.0

Ruined This App!Prior version for Ipad worked well for me- this one however, does not offer enough detail or easy access for me to services I use. It is like a very basic phone app- lots of detail missing when looking at accounts- I just added shortcut to full banking site, which is what I will use now. For the developers, not every user is a 20 something woke idiot with a phone tucked in their pocket- Ipad is hardly the same as Iphone, with many using as their main computer- I would also like to note how irritating it has become to constantly have to update/ change the Regions app- perhaps make changes to the backend , and leave the users with a consistent overlay - not an ever changing thing that requires relearning again and again with features missing or buried. New does not equal better, and although developers are paid to develop… please find something that will remain consistent with the desktop web page. I am done with the app myself and will use the bank website with all features available, thank you..Version: 7.10.0

Made for phone only not iPadNewest issue! Today, Sep 19, 2021, i am informed I CANNOT use the prior app version. I download and try this version again. YEAH! Landscape mode works. But now I display my account and NONE of my recent account history shows. I can only see current balance and statements. 😤 I still have some suggestions. 1) I use BILLPAY, regularly, almost never Zelle or click to pay with visa. Please put BILLPAY directly on the main drop down menu. The rest of these older suggestions I cannot verify because for the moment I cannot login at all. 😣 2) on the BIllpay screen, in the list of Pending Payments and Recent Payments, the dates hang out of the box. This needs to be fixed for the portrait mode display, and ensure it does not happen with the promised landscape mode display. 3) on the main account display, for the debits, if the entry is from a Billpay payment, bring over and display the payee and any memo from the Billpay entries. You have them in your system. It should be very easy to write a function call into the billpay system to return those values if they exist. 4) on the main account display, make it possible to VIEW any check or deposit ticket image. Please display both front and back at the same time. Currently I have to go use the online web page to display a check. If you do number 3) it will be rare that I need to display the image. Thanks for your attention..Version: 7.10.0

Horrible changeThe Regions app used to be a somewhat decent app with many features that were useful, now they decided to revamp the app by making it extremely annoying to use; from its basic super minimalistic look to the fact that it rarely ever works when you need it! I continue to receive a message whenever I attempt to log in whether it is using the face ID feature or password it is always the same message that access to the account/app is not available at the time to try later on and that almost never used to happen before this “update”. I would suggest going back to the basic formula and revamp the app’s look based on functionality and not looks - it seems most of your clients were satisfied with the previous look and only asked for a few tab upgrades instead of this whole “new useless look” .... maybe you should start listening to them for a change, and also fix that annoying log in glitch since I would like to have access to my account anytime and anywhere not just certain times of the day and having to resort to using the web instead of the app is tedious and defeats the purpose of having an app. Thank you in advance. Best regards,.Version: 7.1.2

Lock-it: Great Feature if It Worked…I share several of the opinions held by posters regarding subpar performance of this app. However, my biggest gripe--recently--is Regions Lock-It. I was very happy to see this feature included, as I prefer to have my accounts locked unless I’m using them. On nine different occasions in the past three months, I’ve had the feature enabled to block all transactions. It works for the most, part but those past nine times it has not blocked transactions resulting in major inconvenience for me. Also, only a handful out more than 1200 of my contacts use Zelle. I’ve tried to recruit friends and family to use it to make sending funds between Regions Bank customers easier and no one is interested. The Zelle partnership has been an obsolete feature for me and Abigail disappointment. **to be noted: I’m a Regions customer of over 15 years and I I have stayed with you all for that length of time because I do appreciate the work you do, and you do it very well. I didn’t want to seem like a bunch of hate spewing out of my keyboard with no mention of anything positive. Customer service and fraud prevention have always been top-notch..Version: 7.9.0

What happened?I’ve never had a problem with Regions Online Banking. The app is pretty straightforward for the most part. But ever since this update I haven’t been able to access my account at all. I have deleted the app and it’s data multiple times and downloaded this new version through Apple’s AppStore only for it to give me error messages saying it is unable to process my request at this time or that I need to download the latest version. Two days of this. I think what I’m most frustrated about is that not only is their app out of commission, but even attempting to log in through safari (mobile site and full login), online banking is not working all together. I’ve banked with Regions for years, but I’ve recently moved and my nearest bank is a 30 minutes drive. Online banking is a must for me. Fix this please. It’s ridiculous..Version: 6.15.2

Won’t let me make a deposit AT ALLI have not been able to make a deposit into my account since I opened it a week and a half ago! Whenever I try to deposit it gives me an error message saying - sorry we are unable to process your request at this time. I’ve contacted customer support and no one can find a reason for the error. It’s so frustrating! Who has time to constantly run to the bank every time they want to make a deposit. I’ve tried everything from updating my phone software, uninstalling and reinstalling the app and even logging in from my desktop. Nothing. I can’t even view deposits made into my account. Although they’re there, I can’t see them. I hate the app. I really do. Ready to move on to another bank..Version: 7.12.0

WhyI have used the iPad-only version of this happily for 2+ years. Today, I am informed that it is no longer supported but come and enjoy the new iPhone version with new features. First new feature no landscape mode. Who the heck uses portrait mode on iPads, oh wait, this is the feature packed iPhone version. Next feature, enable location services - no thanks! Next feature, view accounts, ‘we are sorry we do not support this browser, please download MS Edge, Google chrome, or Apple Safari’. The iPad has Safari embedded in the iPadOS and it is an option to download? The device is loaded with the most recent version 14.2 which includes the latest version. Next feature, view eBill on selected billing account - nothing. The app is blocking pop ups with no override. I am unsure that I really discovered a new ‘feature’, if I am unable to use the old features then I have no interest in whether it can show me some unnecessary emoji or provide me with the latest gimmick to separate my money from my account. Colossal fail!!.Version: 7.3.0

How is this app so well ratedThis app has on more than one occasion changed my “process immediately” to “process tonight” and then when you call the customer service can do nothing about anything. You call, you wait 30 minutes, they answer, they transfer you to the online baking agents, you wait another 30 minutes, they answer, and then they tell you they can do literally nothing. There’s no special task that they can do that would justify them being the “mobile banking specialist” or the almost hour you had to wait to talk to them. That’s not their fault though. This bank is honestly just trash and I tell everyone I meant to literally do anything else but bank with them. Even hiding your money in a cave like cave troll would give you better customer service than this bank ever has.Version: 7.10.0

New Update makes features not work.I’ve been having regions for a while now. It has always been an easy app, without any glitches! I was trying to do the mobile deposit for a check I received. It kept telling me it there was an error. I checked off the mobile deposit box on the back of the check so I wasn’t not able to deposit it into the AMT. I ended up having to destroy the check because I couldn’t not do anything with it. I was out that money because I was not able to get another check printed. (Who loves to throw money away..not me for sure). Today when I clicked on my account to see a detailed description of the transactions, it keeps telling me that it is unable to complete my request. I’m not sure what is going on, but maybe they need to create another update to fix these issues..Version: 7.12.0

Disappointing serviceI have been paying my bills online on my mobile phone for years. Recently that became more and more challenging. Finally I downloaded the Regions app yet the ability to pick and pay my payees was still not an option. I am able to pay using my computer. I just spent thirty minutes on the phone with first level tech support and patiently explained and tried different things. There was no escalation path! I was reinstalling the app (go figure) when it seemed to take too long and she wanted to end the call. The reinstall didn't help. She suggested I go into a local branch and ask for help. I'm sure there will not be any one there who knows any more info than her script provided. Sorry for the length but I wanted to forestall suggestions and let Regions know I'm disappointed. I may need to go to my local hometown bank..Version: 6.13.0

Consider upgradingI’ve been a Regions customer since birth. I’m very close to closing out all my accounts and transferring to another bank. Time and again I’ve had issues regarding Regions bank. This app is on my top 5 absolute worst functioning apps. There is almost a consistent lag where buttons are not being pushed and links time out. I’ve also experienced many issues with the thumbprint reader. It’s not my phone because it works perfectly with all other apps on my phone. I was also recently locked out of my account for a “wrong password” but I knew for sure that was my password. When accessed from a desktop PC, I was able to access my account.. in addition to these many problems, your app is almost never online when I NEED it to be!! If I need to make transfers or I need to know the details of my account I need access, then and there.. It’s very frustrating. Please fix these issues in future updates, because like a lot of other people using Regions, I’m getting really tired of it..Version: 6.15.3

HorribleThis mobile app is absolute trash. I thought there was no way this app could be as bad as all of the reviews but I was wrong. Basically all it is good for is checking your balance. Good luck trying to deposit a check or anything else because it simply doesn’t work. Even just trying to log into your account will get you an “unable to process” about a third of the time. I have no confidence that if someone stole my card I would even be able to log on to the app and lock my card. Nothing else has worked on the app so why would that? And to be clear I have a top of the line phone and internet service so that is definitely not the issue. It is so bad I would switch banks if it wasn’t for the amazing customer service I receive at my local branch and its close proximity to my house. Get it together Regions it’s 2020 I should be able to perform basic banking functions on my phone..Version: 7.1.0

Remote Deposit on HOLDI use the Regions mobile app almost daily as I am self employed and find it convenient. I was extremely dissatisfied when a 7 day hold was placed on a large mobile check deposit using the app. I contacted a customer service rep (after being on hold for 40 minutes) and was told the deposited check is on hold due to fraud concerns. I informed the rep that I have banked with Regions almost 20 years and had been using the app for remote deposits for quite sometime and that the check deposited was a personal check tendered as payment by one of my clients. Therefore Fraud potential is ZERO. The rep said he understood but couldn’t do anything about it - so be forewarned that Regions has $$ threshold limits for mobile deposits which will tie up your money for an EXTENDED amount of time before the funds become available. Absolutely ridiculous and not warranted !!!!.Version: 7.1.2

Cannot open app after last updateI used to love this app, but after the last update I have not been able to login and now I am not even able to open the app. I have the same issue on the regions website as well. I cannot get the regions website to load anymore. This is extremely frustrating. I’ve been trying to wait patiently to see if this was a large problem that the regions IT team is trying to fix, but I’m running out of patience. Whenever I want to check my balance and pending transactions I have to do it by phone and it is extremely inconvenient as compared to checking my finances online. Prior to this issue I would have given this app 5 stars, but now I can’t even use it. If this issue gets fixed or if a team member could help me resolve these issues, I would be happy to edit this review to 5 stars once I can use the app again..Version: 7.13.0

This bank app will destroy your financesIf I didn’t have my car loan through them I’d probably have already switched banks. Their app uses posted balance instead of available balance and doesn’t always show pending transactions show what happens is you think you have money in your account then spend some money next thing you all the not visible and visible pending transactions process and now your out of money and overdrawn I’ve been with regions since 2012 when I started high school their service hasn’t updated or improved since then and it’s sad. To be somewhat their customer service has been great but obviously customer service cant fix an app P.s. why in the world would had an available balance but you have to login to the web browser to see but no where in the app you can see IT LITERALLY MAKES THE APP ONLY SEMI USEFUL AND THE REASON FOR THIS BAD REVIEW. I’ll update this review if they just add an option to see your available balance instead of the posted but since 2012 they only given the app a facelift and mobile deposit so I don’t see them improving this app anytime soon.Version: 7.11.2

UnusableGreat app if you are looking for an endless loading loop. Just attempt to log in and watch it spin for eternity!.Version: 6.15.9

All about the Benjamin’sI put my money in a bank account to keep it safe from the wolves who would want to take it without my permission. At regions I feel like I’m giving my money to the wolves with the hope that they won’t take any... but they do. I get charged if I don’t use my debit card enough. Regions isn’t the only bank to do that but it’s still wrong! If I I’m not spending it’s because I’m saving!!! I get charged if I don’t deposit enough into my checking. I get charged for making a payment on the app. Why is that? I used no products... I used nobodies time. I can go on about my frustrations with regions but the short of it is.... i have been with this bank for a very long time... most of my life. The only reason I’m still here is because of the hastle of changing my info with everyone I do business with. But the frustration of staying is starting to outweigh the leaving!!!.Version: 6.15.10

Updates just make it worseWhen I first got this app, I really liked it. I could enable Touch ID and see my account at a glance, including pending transfers and what amount I actually had to work with. Then they got rid of fingerprints for who knows why. Now the app changed to some wanna be hip looking font with oversized text and all deposits and withdrawals are split up by default and it doesn’t look like you can change it. This app looks like it was designed by a child. It’s almost bad enough to change banks because I’ve grown to depend on the convenience of just seeing my account activity so easily anytime I wanted to know what was going on. In addition to these app changes, the bank itself does that garbage where they keep trying to sell stuff to you that is nothing more than a bunch of cheap scams and lame upsells. I don’t want life insurance or anything else from my bank. I just want basic banking. I don’t think there’s a way to opt out of these junkmail offers or I would have already done it. I also have to add that no one actually addresses any issues here. Everyone gets the same computer generated “sorry, email us” response. Why not just troubleshoot the problems or give simple answers?.Version: 7.0.0


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