Xfinity Home Negative Reviews

Xfinity Home App Complaints & User Negative Comments 2024

Xfinity Home app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using Xfinity Home? Can you share your negative thoughts about xfinity home?

Xfinity Home for Negative User Reviews

✓ This is actually about the app….This used to work great, very few issues with connecting to the home console. Since this new update it doesn’t connect properly and it has trouble setting the system. Yes I reset the console and my phone 🤪 Another issue since the update is that the face recognition doesn’t work any longer and you have to enter your pin every single time. Should you download it? Yes, it’s convenient especially when you’re out and away from your home and forget to turn the system on. Will there be issues? Probably. But in the end, it’s worth the cost (free btw) so really the complaints are minimal, and the app works. (Most of the time) 👍.I know jack, well...Version: 11.62.0

✓ Crazy buggyFrequently lags from several seconds up to several minutes on arming/disarming, and showing status changes. More often than not, will not load camera previews or camera main screens, including one 8’ away from the router in the same room. Does not always show push notification when alarm is triggered. Less related to the app and more about the hardware/service, our motion sensor does not trigger an alarm in “away“ mode sometimes even when someone walks down our hallway. We’ve already had a technician out to replace it once, but no change. Finally, one time when our alarm went off in the middle of the night for several minutes the monitoring center never called us. What is the point of paying an expensive monthly fee if they’re not going to call me or anyone else on the call list when the alarm goes off at three in the morning?.Ry the GuyVersion: 8.32.1

✓ DO NOT WASTE YOUR MONEYI signed up for this Xfinity Home service over 2 years ago, knowing I would need to enter the 2 year contract and that I would be in my apartment for 2 years. However, due to unlivable circumstances related to my health, I was forced to move and relocate to a new apartment down the street. Fast forward- Xfinity came to my new apartment to install the alarm system I had to keep for another year at the time (per the original contract). When signing the form at the time of service for the installation at the new address, I stated in writing that I did not want to be entered into a new contract. The Xfinity employee told me I would not. Unfortunately, I was entered into a new 2 year contract for a home that most certainly does not require an alarm. I have about 6 months left of the contract, Xfinity will not let me opt out unless I pay a $300+ fee, and now the useless alarm system is sitting in a drawer and half of the sensor batteries died. DO NOT WASTE YOUR MONEY!!!.BgirlxoVersion: 9.38.0

✓ Totally agree with lieutenant Don in regards to Home, Wifi, Cable and phone.I am upset with Comcast in regards to my home phone that we must pay for or get jammed with a much higher bill. Our home phone still isn't working, and this is almost 100% of the time! This is a big problem and the other is our Wifi. It comes and goes weekly and I am very frustrated with you. We pay our bill right on time never missing a beat because it's on auto-pay, but do we get reliable internet services Nope! So I will only give you 3 stars until you give us better service and a home phone that works ALL the time..Stylen1Version: 11.104.0

✓ Downgraded from previous versionThe app seems to be going backwards not forward with improvements. I remember when I could set a rule for my thermostat to change when I armed my system to away - rule is gone! Heck all the rules/automation for thermostat are gone except for low/high range which, in my opinion, is useless. The app has removed “closed” sensor from list so now I can’t have a 24/hr sensor turn off a light when it is closed. I only have the option to turn on when “opened” and A - Leave it on or B - turn off after set amount of time. Why can’t I have the light turn off when sensor is closed again? Please bring back “close” state for rules/automations for lights. I can set notifications for open and close on a door and window, why can’t I setup a light to go with close state of door or window? Also, why can’t rules/automations include door locks and garage openers to work with arming state of alarm system and or with individual sensors. The app states “more rules on the way” but I haven’t seen any new rules. I’ve seen just to opposite - rules being removed from app and online portal for pc/Mac. Heck I can’t even view my alarm system anymore on my computer. I have to use my app now. Service feels like it is being downgraded and new rules/automations are not being added fast enough or I should say no new rules being add, but removing useful rules are the norm for XH..Byte314Version: 11.50

✓ Loved Home Security until they said I couldn’t self install a door bellHad Home security since 2014 and pay a good fortune for my services! I’ve always loved the ease of xfinity home security and the reliability of it however I was in a xfinity store to add on a Door Bell with a Self Install kit…. A VERY SIMPLE thing to install by connecting 2 wires and boom your done! Well I was notified that I had a unwanted install appointment for the 28th of April which is totally rediculous after I already said to the store person I will install it myself! Once I received the Text appt I opened the chat to find out what was up and I was told it was “Mandatory” for have it installed by a tech… so I went ahead and cancelled this appt and order! Simply because I pay well over $350 monthly for all of my Xfinity services and they are telling me I have to pay all the extra costs to have someone come out to connect 2 Door Bell wires and activate it in my Home Security app… Nope! Again all stuff I am quite capable of doing just as I’ve done some of my cameras… looks like I’ll be reevaluating my home services very soon, I don’t like feeling like I’m being Nickel and Dimed on something so stupid to install… but as I’ve stated the home security are very good it’s the messing around of trying to get installs for super easy things, it’s all well and good if somebody wanted that service however I did not!.Swolfe3051Version: 11.104.2

✓ UpdatesEach time the app is updated I cannot connect to my home security. I have to login each time the app is updated. This informs me at the end of the day when I get home from work, I haven’t been connected to my home all day. I’m unaware of anything that might be going on at my home. I cannot depend on Xfinity emails because it’s slower than before. In other words emails fail to be received in a timely manner than before. It was less than a minute; now it’s 30 minutes to 3 hours or longer. Xfinity/Comcast was the best top off the line to have. Cannot brag about it anymore. Only thing that’s outstanding now is the WiFi. No other else can compare to it. Xfinity it’s time to to get everything back in order and be number 1 again! Stop focusing on 1 thing like the cellphone service. Other problems exist solve them..Livin' on GrouponVersion: 10.22.0

✓ App not connectingPast couple of days the app will not connect via WiFi (which is also withXfinity). Restarted everything in home, updated app, made sure home base was updated and restarted my phone. Still will not connect. Another thing that has been happening is that the cameras (which you buy “$200/camera” and they won’t provide support for them because you own them and you’d have to buy a new one if something went wrong “lighting/thunder/natural disaster”) have suddenly begun to malfunction. Have to reboot them and cross your fingers that’ll work. We loved the convenience and availability to have this security system, but it’s starting to seem that if you’re not paying the biggest $$$$ then they don’t care how long you’ve been a customer. Really need to figure this stuff out and be professionally caring of your LONG TERM customers..Totally hooked!!!!Version: 11.24.0

✓ Sometimes good, sometimes badI only got the home security “monitoring” to get a deal out of their Triple Play. I have a cell phone as majority of the people. I had land line for a short time and after it nearly drove me crazy with telemarketing calls I kept the line but unplugged the phone. Still, my shows were interrupted with a line across the screen that so and so is calling. Finally I switched to home security. Living 10 minutes from Central Downtown in Denver, in a high rise building, it’s not a bad idea to have at least some sense of security in knowing that I can see the inside and the outside of my apartment anytime I want. Prices for cameras are ridiculously expensive and with the amount of money Comcast rips off of me and everyone else they should come with the installation..DjmalenicaVersion: 9.8.0

✓ Terrible support, not helpfulFirst of all, the xfinity security system makes an extremely annoying noise every time a sensor (window/door) is opened. It sounds like an extremely loud elevator lobby bell. Secondly, I had a hard time getting support from xfinity/comcast when all i had was internet through them. i thought, yeah why not just have it all in one? just moved into a new place, i would like a security system. the system got set up but the xfinity rep honestly couldn’t tell me the specific differences between the buttons. i was having issues with the xfinity home app because i should be able to arm and disarm my system without having to use the keypad / tablet. but my app, for some reason, does not provide that option. i reached out to customer service reps multiple times and the response was the same: log out, log back in, thats it. and that would mean losing connection with them too. so i asked, what if it doesn’t work and i lose you? “it will work, it was good speaking to you!” and it didn’t work. still can’t disarm or arm my alarm from my app. i will be sending this whole stupid system back. not worth the trouble anymore, i am angry..Rraine11Version: 11.76.0

✓ Again and again and again same garbageWith the extremely high rates for all things comcast related i would at least expect it all to work. with the cameras not working on the ios app when connected to cellular (and yes, all my settings are correct), i just had to shell out $100 on a security camera that actually does work as advertised. first step in switching over everything to something more dependable, and probably more affordable. this new update (the 4th) AGAIN did nothing to solve the problem we are all having. all it does is reset all the lousy reviews the app has gotten everytime. no, i won't follow the support link. i've been through it already like many others. it's not a camera issue. it's an app issue, which has already been established. i waste enough money on this..i'm not wasting time too. Some of the positive reviews that their company posts on here are so obviously fake that it screams they have an issue that they need to cushion yo try and make this look like an unbroken app. Sad..DispatcherChickVersion: 9.36.0

✓ Please mark “alarm in progress” notifications as “time sensitive”Just the title: Please mark “alarm in progress” notifications as “time sensitive” so they can get through focus modes. This affected me with the driving focus turned on. We had a false positive alarm triggered over the weekend, and luckily while my wife was in the car and she got all the relevant notifications, my phone remained silent. This is partially due to me not having allowed my Xfinity contact through my driving focus, which I have now fixed. Unfortunately, you are unable to allow specific app notifications through the driving focus. However all focus modes have an option to allow “time sensitive” notifications. I believe a security alarm qualifies!! If I were alone in the car, I may not have been alerted, and not been able to take timely action, even if that’s just making a few calls from the driver’s seat! Luckily everything played out fine, again as it was both a false positive likely due to our own modifications as we recently replaced the offending door, and I had my wife with me. This is just a minor change in iOS now affecting a fringe use case. Otherwise, we have been a happy customer at this address for almost 5 years now, and had many reasons to appreciate both the security system and cameras. I will update my review to five stars if I notice the time sensitive notifications!.EdCSmithVersion: 11.90.0

✓ App refuses to load our camera previewI like the Xfinity service. However, the app, not so much. We haven’t even had the service a full 2 or 3 months and the camera preview from our phone does not ever load. Just tells us it is loading with the three dots. Then it never does. Always says “troubleshoot”. We have troubleshot everything and it still won’t load. It was working when we first got it, then it stopped and that was it. We got the camera so that my husband can see us when he is away and so that we can both keep an eye on the house when we aren’t home. We don’t live in a bad area at all. But I’m paying for something and not even getting full service. Plan to call Xfinity tomorrow, but they’ll probably tell me it’s the app developers issue and there’s nothing they can do about it. Now it records the movement, so that so good, but we can’t view footage live as it is happening and that’s an issue. I’ll update my review when it gets fixed..Adair96Version: 9.22.0

✓ Expensive and they don’t even have a patrol car.I have been with Xfinity for 3 years, not because I like their services, but because they are the only provider in my area. Loyalty counts against you. The longer you stay with them the higher your bill will go. Not to mention their rude customer support. When I know that their home security is not actually protecting my home I called to cancel it. They kept transferring me from one agent to another and I was on hold for 25 minutes. Make Xfinity your last choice. I am waiting for starlink so badly. By the way, I pay for 600 megabytes speed and the actual speed ranges between 180 and 320. You will never get the speed you signed up for. If you call and mention that they will transfer you to technical support and they will pretend they help you and they won’t solve the problem. They know they won’t solve it..Henny HennyVersion: 11.90.0

✓ The Camera ConnectionThis app works fine with letting me know the entrance and exit times it also works fine with setting my alarm and disarming the alarm by fingerprint or dialing in the passcode. The problem I am having is when I go to view my home when I'm away and the camera preview as well as the camera live recording is not available or is just the little three dots going around on the screen until I just give up and close the app. The sad part is I end up deleting the app off my phone and reinstalling and it still doesn't work. And it's not just the app it also is when I connect to the camera from my television,tablet and computer it never connects and says we're having technical issues it'll work in a moment and it still doesn't work. This app and the xfinity through computer and television needs to be fixed because if I'm away I need to view my phone whether or not the alarm is armed..Iphne addictVersion: 8.32.1

✓ 6 Months of Camera Issues_June 2018 to PresentI have had Xfinity Home Security for over two years now. Up until this issue I would given them 4 stars. Long story short, we are unable to view the camera in “Live” mode from mobile devices. For us that is the most important feature and why we chose Xfinity for Home Security. I have had countless phone calls with tech support. We have had technicians to the house and even replaced that camera. Every month I make the dreaded 30-45 minute phone call and jump through all the hoops to come back to absolutely ZERO solution. I am told that myself and other accounts have this issue and all Xfinity can tell me is “the engineers are working on a solution and an update will be coming out in the next week. Welp...it’s been weeks and months and every update that rolls out does not solve the issue. Keep this in mind if you are deciding on having Xfinity handle your Home Security. Oh, but they will give you a whopping $10 credit for your troubles..Pollards5Version: 9.38.0

✓ Xfinity App - Pad Sync Issues / Passcode Not WorkingI’ve only had the security system less than a week, setup everything while the technician was here, and already the Xfinity Home App is malfunctioning. When I decided to look at the App to see if it was paired with my Pad, I noticed that the App stated “Disarmed”, and the Pad stated “Armed”… When I tried putting in my passcode, it did not work. I tried numerous times. I then changed the passcode, and tried it again… numerous times and it did not work. My only conclusion is that this App has a bug… Is there anyone else with similar issues, that can help correct and resolve this issue?.TheReminderBenefitsTheBelieverVersion: 11.176.0

✓ Notification & App IssuesWe have had Xfinity Home for a few months now & we had no issues at first. As of lately, we will be arming our house from the app & it will show ‘disarmed’ until it arms it. Previously, it would show the countdown like the Touchscreen. We also will get notifications from the app from up to an hour ago. It can be a bit alarming when home and receive a notification that our garage door or front door was opened- even though it wasn’t & we are getting old notifications that never came through. Lastly, we have also had our system completely shut off & reboot while we were away. This causes concern since it gives the opportunity for something to happen without an alarm going off. Otherwise, we love our system and feel safe most times!.Aubeex3Version: 10.20

Xfinity Home works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Xfinity Home.