3.7
3.77067 star

Total 40 Negative Reviews

Love's Connect App Complaints & User Negative Comments 2024

Love's Connect app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using Love's Connect? Can you share your negative thoughts about love's connect?

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Love's Connect for Negative User Reviews

SLOWThe mobile fueling is so slow that I'm better off doing it through the conventional method. There's a location scan for both mobile pay AND shower check in. How about you guys do it like pilot flying J and get us a code for mobile fueling and for shower allow us to select location beforehand or pre search it instead of the dreaded spinning tire loading icon. It should not be this slow to do the above things..Version: 6.6

It's ok.So, of you're like me you HATE caring so many cards in your wallet. This app eliminates that, BUT that's pretty much it. Unless you have a "fuel card" like Comdata and such, you can't pay at the pump. I have a business American Express card that I use to fuel my semi truck/RV/etc. at the diesel pumps. Pilot/Flying J (major competitor) allows me to prepay from the app so I can pump without having to go inside and wait in line to prepay. LOVE'S... Why are you falling behind? Everyone in this business knows that time is precious when you're on the road. Being able to prepay from the pump with a regular (non commercial/trucker's/fuel card) credit card saves us up to 30 mins at the pump. Please fix this and I'll be more than happy to update my "rant"..Version: 6.6

I love loves but not the appFirst let me say that yeah loves has the best points system, free fountain drinks and coffee and showers after 500 gallons, yeah, awesome. plus the more u fuel the more points you earn for the fuel. it's awesome. but the app is behind on the other truck stop apps. it's messy and you have to go through hoops to see your points and stuff and it's just not very user friendly or aesthetically pleasing. I'd be nice if like ta/petro you could get your showers through the app but mostly i like the user friendly way pilot has their app set up with the bottom menu making it easy to get to everything you need. Loves wins because their point system is the best and in general they have great tire care and great customer service... but the app is definitely outdated and in need of an overhaul..Version: 4.0.20607

Shower.I’ve been getting an issue every now and again, when I purchase a shower in the app using Apple Pay instead of reward points I get charged for it then when it’s finally my turn to shower, I will get a message saying I don’t have enough funds and everything will cancel out no code,nothing. I’ve had to send emails about these to get my money back. It’s a huge hassle gathering all the information/evidence from the purchase. I think there should be a way to fill the account with credits using debit or cash, this definitely must be a bug or glitch within the app and it has happened to me at least 5 times. 2 times I didn’t even bother to try and get my money back because It was just one of those days..Version: 9.4.1

Very slowIt’s taking forever and at the end saying error. Very frustrating. I wish they have middle finger rather than a star I will give them..Version: 7.1.2

Never LoadsApp simply will not load. Goes as far as the warning screen and sits there until it times out..Version: 8.2

Pump activationIssue a code good for 20 minutes at any pump instead of having to wait till you get to the pump to see what number it is!.Version: 6.2.4

Customer no serviceI was off the road for a while and you guys shut off my rewards card, something the other major chains did not do to me. I called and was told by a rep. That my card has been reactivated. That was not true. Called again and a different rep told me reactivating was not possible. Told To get another card and she would send the proper web links to my e mail enabeling Me to transfer a balance from the old card to the new one and add other receipts. Never got an e mail. Got the new card and called again asking for help. Was basically told that the world was a digital world and I need to learn to deal with the issues myself. I’m liking the other chains to a much greater degree today than ever before..Version: 7.2

Doesn’t WorkFirst you broke the login system on the app where my login worked just fine to where I had to sign in with my card and pin, which the app refuses to allow and tells me to call customer service as though they can fix what the developers broke. Second, you precede to brake the website as well, so now you won’t let me login to either the site or the app. Why can’t just use our email addresses and passwords as at least an option to login instead like normal people using a normal app or website providing a normal service. What the heck? I’ve already complained about this several times with you blocking my card and pin from being able to login to your broken app, then you break the website too. Now I’m running blind without knowing if I have points or shower credits. Loves, please fire these fresh out of app boot camp millennials and hire real, experienced developers to fix what they’ve broken. I can’t even use your service anymore. This has been going on for far too long. I’m very disappointed in Love’s upper management’s lack of over-site into what the tech department keeps breaking..Version: 5.0.6

Nonexistent customer serviceI had a problem with the app that kept giving me an error message to contact customer service which I did and that was the beginning of the run around where I had to deal with six or seven different people via email none of which were able to assist me with the problem. This went on for approximately three weeks when I finally had enough and I decided to uninstall the app for the 13th or 14th time and never upload it again because I simply cannot get it to work and the customer service people are totally in efficient. I was successful in downloading the pilot flying J app without any problem at all if the customer service department is unable to assist after all this time, I can’t imagine what the rest of the company is like..Version: 9.4.1

Where is the RV info???On a RV forum and people were commenting on the RV sites at various Love’s. Also mentioned the “RV” button that takes you to info & ability to make reservations. Did not have an RV button, so I deleted and reinstalled app and still no RV button. I did take a circuitous route clicking on amenities, but still can’t find the links to reservations. Plus it’s a lot of clicks to even find it. I’ve had the app for a long time. Used the app to locate Love’s & to start the pump (use truck lanes). Very frustrating as I would like to take advantage of the RV parks via the app. I have a link to Campspot, but would like to use App..Version: 9.4.1

Eeehh subpar at bestShould be a easier way to start a pump. Had to practically go through every aspect while sitting at pump trying to figure out how to start the pump. No explanation at all on that or how the points systems work also. My receipt should be immediately available In the receipt’s section but here it is over 7+ hours later and still no receipt????? Overall I’ll give it a three. Check out the pilot app. And y’all seriously need to take notes!!!.Version: 9.2.1

Your customer service sucksWell your app might be great I have no way of finding out as I’ve been on hold for the last hour and 45 minutes trying to get a problem fixed with access of mine cart lady answered and tells me that she can’t can’t hear me and I should call back which I did have the same thing happened the second time and hour and 45 minutes of my life wasted your app sucks your service sucks in general you’re just one sucky company I don’t think I will use you again for anything.Version: 6.2

Keep crashingDon’t stay in background for one second. Every time it refreshes and I have to put trip details again and again..Version: 9.2.1

Good but definitely not greatThe app is meant to be a convenience but it seems to take longer to enter the information in the app than it does if I swipe my cards at the pump. First thing it does is ask you for the pump number. When you are waiting in line behind two or three trucks you have no idea what the pump number is, and then you may have to change pumps before you get to it because a different lane opened up. Secondly, it doesn’t remember your truck number or driver ID which would speed things up a bit. I realize some drivers are not in the same truck every time but a lot of us are. I didn't want to say it here, but Pilot seems to have the edge on the fueling apps. Maybe Love’s should take a hint..Version: 5.9

Could be better...So far this app works well but it’s basic regarding needed information. I’d like to fuel at the pump using the app that’s synced with my fuel card and member card. How about available parking features that allows drivers close to violating can be confident there is a place to park or needs to seek an alternative place. The app could be used to pay for showers and reserved parking in advance. And for god sakes, the point system for tirepass needs to be better. It should be like showers accumulating per cost of fuel. More drivers would use it more often and tire sales may go up. Know and understand the needs of your targeted customers..Version: 4.0.21698

App doesn’t give much info.Started using the app but it’s inconvenient as to what Gold, silver, diamond etc. means? All I wanted to know what benefits does gold get or other levels....Version: 6.2.1

Privacy concernsI had the app for 3 days and received mobile receipts from 2 different states for other customers. Serious issues with privacy. Deleted the app immediately.Version: 9.4.1

Fuel priceWhy i am not able see Diesel prices in new update?? 😡😡.Version: 5.10

Terrible appThis app is the worst. Always shows network error or no network connectivity when trying to login but works fine if I’m on wifi. You guys need to fix this issue..Version: 8.2

Does not work at pumpsThe biggest reason most people would get this app is for the 10 cent discount on each gal but it does not work at the pump you have to go in the store to use it. The part that bugs me most is you only find this out once you have given them all your info. It just needs to be fixed but when I contacted them they told me I could just walk in the store and pay. Or type in my number but but there is no option for typing in the in fo just to pay or go inside and pre pay. The parts of the app work but not the most essential part of it..Version: 9.4.1

Keeps saying invalid passwordIt’s a hassle logging in at times, especially after updates. F the app, I just use card like normal without app. If it gets to where have to use the app to fuel I’ll go to pilot where I don’t have loggin issues. Out of the Ta/Petro and Pilot/Flying J apps Loves is the one that crashes the most. Just want to check to see if have a shower credit so I can stop but usually end up going to pilot because Loves app won’t let me in to see. Maybe the people that hacked the pipeline are trying to hack my loves points! Otherwise why are we even dealing with a password?.Version: 8.1.0

Tough to rateI can’t evaluate the app if it doesn’t work. Could be a great app. I have the pilot on and love. But there are just as many loves around. So I use both. I have tried to gat my gas discount 3 times today and tried to purchase cigarettes but didn’t because the app wouldn’t work. Each cashier tried to tell me I didn’t validate my email address but I did. After they check say just say I don’t know. So there are 3 cigarettes purchases along with the gas. I will try to contact them about it. Just tired today. So basically I won’t give it 1star but also can’t give it 5 either. But definitely a great idea.Version: 9.4.1

They steal. And I never get points.I bought a drink under $3.oo. I have the lady $1.oo she took it and closed out the sale. I said wait that drink is such and such. So I started to hand her the rest of the money. She closed the sale again after taking the money. She leaves a guy replaces her. I’m like where’s my change ? He said that drink was such and such. I still should have had change. They took almost $1.oo extra from me. Moving on to the point program. Every time I buy from them I never get points from the sale. I’m supposed to be making points as I spend. It never collects points. Some people there or all I’m not very sure. But every time they don’t honor the rewords program. Not one person asked me if I had a rewards card. No one even mentions it to be advertised. They don’t say if you don’t have one would you like one ? These people I don’t think are being trained correctly or at all. I could run that place better. hire me. I’ll show you all and gain new reward members like crazy. I know how to push a product and make it work. Now let’s talk about the gas station. It’s almost $3.oo more than the city. What’s up with that ?.Version: 9.0

Pretty good for the most partOverall the app is stable, and easy to use. My only recommendations would be: 1) allow the retention of “truck number” as most drivers don’t change trucks often. Keep the option to enter another truck if needed. 2) same as above for driver ID. This never changes in their tenure with their company, therefore it should auto populate once entered in relation to the Loves rewards card number. Other than those issues (which are minor), the app is one of the easiest and most reliable that I have on my phone..Version: 10.0.1

HelpI’m on platinum status but it still show base status on my phone and give only 1 point per gallon what I do please suggest me.Version: 7.1.2

Works fine but please ?I love this app but I would like to see update that when I use this app to fuel I hate to write my truck number each time or password or control number something like that , Can you please make update that we don’t need to write them each time also all this can be done in same page instead of conform truck number am then wait to load and put control number Would be great 👍 if you do it soon as possible thank you 🙏.Version: 8.2

Missing pointsPlease add option in the app to add points..calling customer service and being on hold for 30 kins doesn't help.Version: 8.4.1

STILL needs work…4 years ago, Dprsr1961 wrote this app up and identified several items/features that could be addressed, and I wholeheartedly agree with his opinions surrounding improvements that should be made. Although his comments were read and even responded to by the app developer, several of his recommendations have not been remedied as of this writing, specifically the ability to recall/auto populate driver inputs that rarely, if ever, change, as many of the other large truck stop chains’ apps do. You’re listening to the feedback, but don’t seem to be doing anything to make it very driver friendly..Version: 8.4.1

Needs major improvements RE: FuelingThis is only in regards to fueling but using the app to buy fuel is tedious and time consuming. It's a good alternative when the card reader at the pump can't read my card but it often lags and takes too much time to load pages between steps. Enter PW *loadloadload* Select pump *loadloadload* Select fuel *loadloadload* Enter truck number *loadloadload* Enter mileage *loadloadload* Enter driver ID *loadloadload* Want a Cash advance? *loadloadload* Want other products? *loadloadload* Want to pursue a different career? *loadloadload* Start pump? *loadloadloadloadloadloadloadload* I was at a Love's just the other day and the whole bloody process took about six minutes and change. There is no excuse for that. Every other app feature seems fine, but this is the most important one and it needs massive improvement. At the very least several of these prompts can be combined together minimizing load times and saving the driver valuable time..Version: 8.1.0

ProblemsThis app used to be much better Have to log out and log back in to use mobile fueling. Used to be able to add card to Apple Wallet, now I get an error message when trying to add. Points status never did update in apple wallet..Version: 7.0.2

Average AppUsed to love the Love’s app! Not so much with some of updates. Glad that the weight for being able to fuel with your app is over. They were a few years behind on that one. The warning EVERY TIME you open app is annoying. The prompt to let Love’s constantly track your location even if you are not using the app is beyond annoying. Why on earth what I want my fuel app tracking my location when I’m going to the grocery store? Annoyed to discover unless your fuel card is added to the Wallet, you cannot pull a fuel receipt simply because you used your loyalty card. This is standard on other fuel stops. Why can’t we see our receipts without giving you our fuel card data?.Version: 5.0.5

Almost thereApp almost accesses everything next to Pilot/flying J with one of exception, reservations. I can reserve a shower from the app on Pilot. Would be nice to see that here too.Version: 5.0.2.1

Maps and addresses go hand in hand.Street addresses would be nice. I’m confused as to why it would be omitted. The interstate and exit is not enough. Google maps directions button only shows coordinates and freezes every time you switch over from the loves app. My google maps works just fine any other time. I wouldn’t care if I had the address and could just type it in myself. Generally like the app otherwise..Version: 8.3.1

Apps replacing human job opportunityAs a millennial I’m use to calling an 800 number on the back of my rewards card, to speak with a human about my points/shower credits(while on the go) etc. Or review saved fuel receipts with my current points balance etc. Called the 800# and was instructed to use the Loves Connect app to check my points etc. Very disappointed that the app has essentially replaced someone’s job via “convenance.” So I called customer service and had them fix the problem the app took issue with my rewards card. On the flip side I completely understand the creation of the app. It’s free, convenient, quick, and user-friendly. The downside of having to use the app is making space for it on a mobile device, and eliminating a persons job. Not a fan of having to use an app that had a useful 800# to call & inquire the same information..Version: 6.4

Still can’t log back in!It still won’t let me login with my card. It keeps saying, my user ID and card are already being used. (Yes, by me!). The screen y’all messaged me about to login doesn’t exist. The support for the app is terrible. No one listens to the exact issue you’re having. Removing and reinstalling the app doesn’t work either. (Because my information is still stored in the app system not the app itself!). The forgot password link doesn’t work either. I’ve said that a couple times and it doesn’t get fixed. And it’s driver appreciation month, and the app won’t work for me. Great! I’ve been messaging y’all for 3 months and zero usable help. The developers are terrible..Version: 8.2

Exercise in futilityWoke up this morning and found my account info was gone. I have been trying to log in for about 2 hours and nothing is working. I don’t need this additional hassle on the road.Version: 8.4.1

Not workWill not let me register,recognizes my information but will not send email to password reset and no phone number is assistance.Version: 5.0

Card issuesI had an old card on my account and after calling in (the app won’t allow any card changes) to activate my new card, the app still doesn’t recognize the new card. When I take a picture of my new card, I receive a message informing me that this new card is already in use.Version: 6.1

Shower serviceApp tricks to you to check in for a shower by showing no wait time and then starts loading up the shower screen for a long long time until it’s actually available. Happened to me at least 15 out of 20 times in a month of downloading the app. Time is money..Version: 8.2


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