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Vanity Fair Digital Edition App Complaints & User Negative Comments 2024
Vanity Fair Digital Edition app received 58 complaints, negative comments and reviews by users. Have you ever had a bad experience using Vanity Fair Digital Edition? Can you share your negative thoughts about vanity fair digital edition?
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Vanity Fair Digital Edition for Negative User Reviews
✓ Double charging subscribtersI received an email from Vanity Fair yesterday informing me that as a subscriber, I could access issues from my iPad at no cost should I install this app. I happily downloaded the app, but lo and behold, I am being charged to download the magazines! Either fix the app, or stop sending false advertising please..Version: 3.0
✓ Master Fail = Vanity Fair Digital SubscriptionI have subscribed generally more often than not over the years, opting for digital access. Unfortunately, this subscription services FAILS again & again, if not for most, at least definitely for Canadian subscribers. Despite paying for digital subscriptions here and there over the last 5 years, you reject my CORRECT name & address to log in, as well as the account number issued by you to me, as well as my user name, leaving me yet again with no way to log in and actually make use of the subscriptions I have paid for, including my most recent one that I paid for only 2-3 days ago. Buyers Be Warned: every solution offered in the past by customer service has never worked. I have been billed for renewals even though I have gone on record for cancelling, & I still can’t get access..Version: 5.3.1
✓ Afraid to update....After my horrible experience with the ‘new and improved’ version of the New Yorker app, my heart sank when I saw the same pitch for the new Vanity Fair app. I assume Condé Nast is moving multiple magazines to this new platform, which, from what I’ve seen so far, is not ‘ready for prime time’. I decided not to install the update and risk losing all my downloaded issues, and likely much of the content that is key to enjoying the magazine. Then I found that I can’t get the current issue in the old app. What to do? For now, I’m keeping the old app so I don’t lose everything, and using my library app RBDigital or Kindle to view newer issues. Hopefully, that will allow time for them to get the bugs out of the new app and figure out how to migrate user content without having to start over..Version: 5.5
✓ Doesn’t work with iPad Mini 3I love the magazine and really enjoyed reading the digital version on my old iPad 3. I recently got a new iPad Mini 3 to use on my daily commute. But for some reason I cannot sign into my account on the Mini. I keep getting an error message (“authentication error”). I can sign into my account on my old iPad without any problems and have tried multiple times to get help from Vanity Fair’s support team with the problem with the Mini. But nothing seems to work. Since I can sign into my account on their web site and my old iPad, the problem seems to be a bug specific to the iPad Mini. If you have a Mini don’t bother with this app. It won’t work..Version: 4.5.3
✓ Love the Design & Layout, but...I tried to subscribe & even though there is a banner ad at the top that says "click below" to subscribe there is no place to click below. I erroneously thought that clicking on the issue would give me the option to subscribe, but instead it it just automatically purchased that issue at the $4.99 price, when what I wanted to do was subscribe monthly at the $1.99 price. I wasn't ever given that option! I've looked everywhere & cannot find a place to subscribe or edit my subscription settings! Can somebody please advise?.Version: 3.5
✓ Crashes, unable to useBought a digital subscription, crashes upon opening edition. Despite reinstalls I'm unable to use. Asking for refund..Version: 3.0
✓ Worst app everLogs in successfully but mentions and under existing subscription shows success but doesn’t load any issues and asks me to pay again! Can’t they pay 2 developers to develop an app for them that actually works!!.Version: 5.7
✓ Pure CrapI agree, I am a subscriber, and need to jump through hoops to get a download. I have done everything, reset passwords, rebooted, called customer service, to no avail. I will not re up my subscription, because there are plenty of magazines that load monthly without any hassle. this is a joke. I have been putting up w this app for 7 months now, and have managed to actually have 1 magazine downloaded the entire time. sorry, but I think we have been more than patient w this app. Will not renew print sub either, so you have lost at least one customer, but I cannot go through this every time a new issue comes out..Version: 3.5
✓ Draconian privacy policyWould love to renew and use this app again but read the privacy policy ....Version: 5.7
✓ How About Some Respect for Subscribers?One of the reasons I bought my iPad was so that I could eventually cut down on the amount of paper I consumed, particularly for magazines that I read once and then discard. I've got to admit that Vanity Fair is one of those. So imagine my disappointment to find that even though I already am a Vanity Fair subscriber, I would have to pay extra to read an issue on my iPad. Time magazine doesn't make me do that. I can download every issue to my iPad. All I had to do was set up an account and enter my current subscription information. But not Vanity Fair. To read that on my iPad, I would have to buy each issue, at $4.99. I don't think so. Come on Conde Nast. How about some respect for your subscribers. I already paid you once. Now give me the option of how I consume your product. Eventually, I might decide to convert to a digital-only subscription and do away with all that paper. If enough subscribers did that, imagine the impact on your bottom line. No more printing costs. No more mailing costs. The free preview content looked great. I could easily become a convert to a digital edition on my iPad. But I'm not going to pay your twice..Version: 1.0
✓ StrangeOne would think the digital subscription would show up before the magazine has been on newsstands but guess not..Version: 3.0
✓ No landscape viewThere's no landscape view on the new version of the app. Many paying customers (subscribers) have written with the same complaint and requesting a fix but VF has ignored the comments -- other than being just plain rude, lack of customer service is definitely cause to cancel subscription. I used to devour VF's new editions cover to cover when I was able to read in horizontal view and I loved eagerly awaiting the next edition. Now, I get more and more frustrated as I turn the page, quickly reach my boiling point of annoyance, and have to close the mag. Now that I'm behind on reading the editions, might as well cancel the subscription, stop paying for frustration and blatant lack of customer service, and just borrow the copy from others. Major FAIL by VF..Version: 4.5.3
✓ StuckThe new version of this app is not showing my previously purchased issues. I do not want to run the old version for my old issues and have a second app for new issues..Version: 1.0
✓ Why go digital if you will limit the experience so much?Although this is a digital edition, this magazine has no ability for selecting text, pinch to zoom for photos, or any of the interactive abilities offered by other publications. I didn't like reading images of text on my computer and I don't like doing it on my iPad..Version: 3.0
✓ Not Worth The HassleThis app is a mess. New issues won’t download. The few that have, constantly malfunction - freezing up. I’m cancelling my subscription and Conde Nast can keep my money. Not worth the hassle..Version: 5.3.1
✓ Holly Wood IssueI have the same reaction each year to the Hollywood issue: “What a waste of an issue !”.Version: 5.7
✓ IPhone X updateIt is supposed to have been uodated for iPhone X but the format still displays olded iphone ratio. Please fix this. Thank you..Version: 5.3
✓ VF iPad Edition works – Account Access does notWhile the VF edition displays each month's content very well, the user account access is the WORST I've seen for any publication or website. Pretty well impossible to access one's account information or, most importantly, verify what one has paid or will be billed for. Nowhere can one retrieve or view one's subscription information for the iPad edition..Version: 3.0
✓ VF failureAm existing VF print subscriber and this app is supposed to provide ipad access? Unfortunately, this app has not worked from the beginning. Numerous email exchanges with VF customer care simply provides instructions to do the same thing over that has already been done when installed. Am still unable to view VF without buying a new subscription. Perhaps that's VF plan from beginning. Offer print customers iPad access to their subscription and when that does not work, leave them to buy a duplicate subscription for their ipad. Now customer care does not respond at all to help requests. Without competent tech support and not working as offered, this app should be avoided..Version: 3.0
✓ Font size and pages!Updated review: just downloaded the new version of the app. Would love to be able to test it out but takes 5+ minutes to download a single issue which then fails just before completing download. Have attempted to delete app and re-install to no effect. Also, update does not inform you that you will have to redownload all issues you have already downloaded. Why is this so difficult? I just want to read the content I have paid for..Version: 5.0
✓ Takes too long to download issuesIt's the same as the printed mag. The problem is that it takes way too long to download an issue. It doesn't do it in the background (even with the new newsstand feature) and you have to make sure the iPad doesn't going into a sleep mode while downloading or else it pauses. Fix the amount of time it takes to download and I will give it 5 stars..Version: 3.5
✓ App doesn’t workI subscribed but the app still wants me to pay for issues. Customer service will not respond. Careful before you subscribe.Version: 5.3.1
✓ TerrificI would not have thought that the app version would approach the quality of the print version but it does. With easy navigation and extra features I actually appreciate the app version more..Version: 3.7
✓ Love this app...Update, January 7: When I get it. Unfortunately, the iPad edition is available at least a week after the print edition has arrived in the mail. What's the point? Currently I have the February issue in my hands, yet it is still not available for download. Why? -------------------------- When it works. For the past 2-3 days it crashes upon opening. Very frustrating. Seems to happen every time a new issue hits the stands. Update: read in an earlier post that customer was able to access in Airplane Mode. Tried it out and the app didn't crash. Of course, I received a message that it couldn't download the new issue. Turned AM off and downloaded September. Apparently it works; but this is clearly a bug they need to fix..Version: 3.7
✓ No Landscape OptionThat is a deal breaker, so I deleted the app without even looking further. Every other magazine app seems to be able to handle a rotating landscape option, so I urge Vanity Fair to seriously reconsider the employment of their app design team..Version: 6.2
✓ Download doesn’t function properlyI don’t usually have problems downloading but I haven’t been able to read VF on my iPhone.Version: 5.7
✓ SubscriberI’m a frustrated digital subscriber who’s supposed to have access to the magazines online but the block page of for subscribers only often pops up. It’s frustrating and the app isn’t user friendly..Version: 5.7
✓ Great upgrade!!I have bought several magazine apps and Vanity Fair is one of the best. I especially enjoy the extra pics and videos that are offered in the app version. Unfortunately I have an iPad one and using the older version of the app makes my iPad crash when it open the magazine. Wish they would go back to the landscape option as well..Version: 4.0
✓ 350mb???The files are 350 mb each and take forever to download. As a previous reviewer said it suspends if it goes into sleep or you switch apps. I wish I could cancel. Other mags are under 50mb. TF20012.Version: 3.5
✓ DisplayYour content is not covering the whole screen on my iPhone 10 as of yesterday May 2/18. I have contacted Apple and was told there is nothing wrong with my phone. Please advise if there is a problem with your app and what can be done to fix the problem. Thank you..Version: 5.3
✓ Good app, frustrated thoughLike the previous guy, I'm wondering why the digital edition isn't out yet when I can see it on news stands. Unlike the guy below me, I'm locked into a subscription. Friends have emailed me articles from the vanity fair website that are part of the upcoming issue. They've put the articles up there before subscribers have received the digital version? This is a great way to show your customers what a complete ripoff your magazine is. Despite the frustrations, I do have to say that the magazine is a fantastic read on the ipad, great writers, a bit too trendy, and make sure you have a few hundred Meg's of memory lying around, these issues are large..Version: 3.7
✓ Love VF, HATE Conde NastIt's almost insulting to charge $4.99 for a single magazine. I've kept my mouth shut, thinking that eventually, with all the poor reviews, at least one person who developed this app would realize that current print subscribers and casual readers should not have to pay such a steep premium for what is essentially the exact same content. There was a spark of hope when they finally brought subscription services and free digital versions to current subscribers to The New Yorker, but that was snuffed out by the lack of similar updates to every other mag. I read GQ, VF, and The New Yorker, a current subscriber to each their print versions. To continue such robbery is plainly unfair to all..Version: 1.0
✓ Customer service NONEXISTENTAfter paying for a full years subscription I looked at the first issue and then was unable to access any further editions. After three attempts at contact with their "customer service" and no resolution I was forced to contact Apple who worked diligently to try and rectify the situation but was unable to do anything but refund my money. In future I won't worry about global warming, killing trees necessarily and all that jazz and I will buy my stuff at the news stand the old fashioned way. As for this app and anything Conde Nast related I wont bother. Frustrated and Disappointed No stars but you can't submit with out at least one, so one star for Irritation, Frustration and Disappointment.Version: 4.0
✓ No Landscape ModeI read all my newspapers and magazines on my IPad Pro while it is in its keyboard case. Vanity Fair is the only one that does not support landscape mode. This is very disappointing, please fix it..Version: 6.2
✓ BRING BACK LANDSCAPE!!!I've been a VF subscriber for many many years and haven't had time to read it for a few months and now I find I can't have it in landscape mode - WTF..Version: 4.6.8
✓ Does Not Work--Not Even A Little BitThis app does not work. I've downloaded it, registered, blah, blah, blah, and it will not let me in. I get "authentication failure" each time. Maybe I forgot my password? Hitting that button gets me a message about not trusting my server. I tried deleting the app and signing up again. It just tells me that my email address is already registered. And around and around we go. I sent them an email to try to figure out what was going on, and I got a form email with FAQ's that they hoped would address my questions. They didn't even come close. They said to reply back if they did not, so I did. They sent the same form email back. I give up..Version: 3.0
✓ Vanity UnfairLove this app - when it works!!!!! Bought the magazine, now find it has an add for Sprint (no thanks, I am an overseas subscriber), and it crashes the app. VF - you need to fix this, now..Version: 3.0
✓ Log In ProblemsAs a subscriber to the magazine for over 2 decades I find it incredibly frustrating that the app fails to recognize my address. I fiddled with "St., Street" and every variation and still no luck. If the point is to offer an alternative log in method for people who don't have their magazine label / account number with them, this shouldn't be like breaking into the Swiss Bank. Then I tried the app contact page to make them aware of the issue and get advice if possible, and was continually prompted for not having a valid zip code even though I had already selected Canada as my country. Again no luck. I wanted to renew my subcription online. Guess I'll stick with snail mail and the non digital magazine. Please make your software more user friendly Vanity Fair !.Version: 4.5.3
✓ Really?Come on VF! You're obviously not stupid...arrogant, maybe. My VF app keeps crashing! Now, seeing as apple checked this out, it seems that the proverbial ball is in your court to get off your duff and straighten out the bugs in your app! Sure, most readers are going to be paper-bound, however, we get the direction VF is going in. Unfortunately, your means of travel keep breaking down! Fix please! I would like to enjoy your insightful articles and editorials and not have to schlep my iPad AND ur magazine! Let's go, kids and get it together!.Version: 3.0
✓ Vanity FairHard to navigate and does not rotate on iPad. Love the content and have been a subscriber for 20 years.Version: 5.7
✓ Doesn’t Scale for iPhone XSIt’s a crappy letterboxed experience on an iPhone XS. Seriously, coming from someone who works in an app development environment- this is such a simple update to make. I feel that this is probably a business decision to ignore app development in favour of the website. So be it. This app has been deleted..Version: 5.3.1
✓ Better late than never?I'm a VF subscriber, so it made a lot of sense to get the iPad edition about a year ago. It has a lot of extras and it's a gorgeous format. And they've fixed a lot of the crashing issues, and loading each edition is now automated, which was a big, huge improvement. So I haven't written a review because this was just one extra way of reading the magazine and my expectations were not high. But today I went to a news stand and saw Julia Roberts staring out from the April edition. She has not yet arrived on my iPad. Maybe I've just never noticed this or maybe this month is different, but I feel a little cheated. Why isn't the digital version available the day the paper version hits the stands?.Version: 3.6
✓ Condé Nasty! They have literally stolen money from me!STAY AWAY FROM THIS APP. IT STEALS FROM YOU! All of my previously purchased issues have disappeared and are not available for download. I paid something like $4.99 per issue and it was several issues. I've lost, or rather, had stolen from me at least $40. I would like to have these purchases restored but when I go to the gear icon in the app and select "restore all purchases" nothing happens. This is unacceptable. If I purchased the issues in paper they would still be with me (albeit taking up a lot of space) but there's no benefit to digital issues if you only get to "rent" the issue for an undetermined amount of time! STAY AWAY FROM THIS APP. IT STEALS FROM YOU!.Version: 3.7
✓ Never Worked and Poor Customer ServiceI purchased the $20 year subscription to Vanity Fair iPad app. Although the purchase went through without a problem, I was never able to access the content or any of the various issues of the magazine. I sent several emails to the Vanity Fair customer service and received nothing but automatically-generated responses telling me what to do if I am a subscriber to the print magazine. I'm not a subscriber so that help was useless. Customer service eventually replied but they did not help me at all. I am now waiting to be contacted by their " IS & T department" (whatever that is) but it has been two weeks so I don't expect a response from that. So, essentially, I lost my $20. I recommend not signing up for their subscription on the iPad..Version: 3.0
✓ Not user friendlyDifficult to navigate. Not intuitive. Cannot be read when screen is turned. Dated format..Version: 5.5
✓ Horrible formattingThey’ve wedged a magazine into an app with no improvements to account for digital formatting..Version: 6.2
✓ UnusableThe interface is worse than any emag I’ve ever used. The latest issue locks on the inner cover and won’t let you access any further. A complete waste of money..Version: 5.7
✓ Need more back issues!Sharing others' complaints about print subscribers having difficulty registering - I was finally able to activate my account for iPad access! However, once I was able to log-in I found my enthusiasm dampened by the incredibly limited archive of issues they have available to re-download - about 3 issues - now I am agonizing over all the past digital issues I missed while I was waiting for VF to square away their subscription log-in nightmare. Please add more archived issues so I can go back and read them like you can with Time on the iPad!.Version: 3.0
✓ Won’t recognize my subscriptionI purchased the digital subscription online. I received a welcome email. I cannot download any of the monthly magazines without a charge. I’ve contacted customer service three times and all they do is send me the same regurgitated FAQ’s that I’ve already gone through. They even told me one time they could see that I had a subscription. I showed them the receipt and order number. I received my free tote bag in the mail today and still cannot download any editions of the magazine in their apps. I didn’t sign up just to read articles on your website like its 2008. They don’t seem to care one way or they other. It’s been really frustrating. Don’t bother with this magazine..Version: 6.2
✓ Worst app ever!This app does not work for subscribers. Vanity Fair/Conde Nast do NOTHING to help. When you contact them, they send you a form letter telling you to sign up. They ought to be ashamed. They are a disgrace to the world of apps. Q.Version: 3.0
✓ VF on my devicesDownloaded and paid for the current issue on my phone but was unable to open on my tablet, which is where I wanted to read it later. Rethink ordering..Version: 5.3.1
✓ Bad, bad, badThis app is so bad that it makes one wonder why they released it??? If you are a subscriber and you download the app for free ipad access to your subscription, all you get is an opportunity to buy the issues available. Even after following the instructions and reentering the required information. After contacting them five times, the final answer on June 21st was "Dear Subscriber: Please accept our sincere apologies for the inconvenience you have experienced. We have identified this bug and are rapidly working to resolve it. In other words they know that is is unable to identify subscribers but still haven't resolved the issue. Looks like the rush to get on the ipad was more important than guaranteeing a friendly user experience....Version: 3.0
✓ Junk crashes all the now after "update" does not work at allI used to really like Vanity Fair and look forward to reading it. Now all I think about is the writing as shoddy as the App and if I have been fooled all these years. Shame on Vanity Fair for putting out such junk. I have told them either fix the app or cancel my subscription. this is a really bad set up.Version: 3.5
✓ GoneMy purchased copy of this months VF will now not open. It says "cannot load data, restart application and try again". Done this numerous times, even updated my OS today and it still won't work. Not happy, I need my VF!.Version: 1.0
✓ Can't get new issue app won't load.The app worked initially but have been unable to access latest issue as app crashes everytime I try to open it. Please. Fix. This. Also your customer service feedback form needs work as it requests information for which there is no field and probably will continue to be a problem for Canadian subscribers. Please fix this also..Version: 3.0
✓ Horrendous App With No Customer ServiceThey took my money, and weeks later I still can’t access my subscription. Numerous phone calls, emails and no response. Zero customer service. Do NOT buy subscriptions..Version: 5.7
✓ FrustrationVF has created a beautiful interface for reading the magazine and it delivers a user experience that can be more enjoyable than reading the hard copy. So it's really unfortunate that they can't make it work. I've now downloaded it twice and both times it simply crashed after using it a few times. The first time I used it for 5 or 6 issues (at around $5 a pop), and lost them all when the first download stopped working. This time, I was only able to download 2 issues before the app crashed, and what's truly annoying is that this time it died after I was able to read only one or two articles from the September issue. Of course there's no obvious place to obtain a refund or any sort of tech support. So I'll just go back to picking up the occasional copy from the newsstand..Version: 3.0
✓ Error Message CentralI am so frustrated with this app. I already have a subscription, yet I cannot create a log-in. It seems that no matter what I click, I get error message -1004 (cannot connect to server) or url error, or something else. I already contacted Customer Service, and was assured this bug was fixed. I uninstalled, reinstalled...and SAME message. As an extra added bonus, do not bother writing a whole comment when contacting Customer Service. They don't read it. You get an auto-response e-mail with FAQ, and a request to hit the reply button, re-writing your inquiry. Not only does this cause you to waste time writing your problem out twice, it presupposes that their subscribers are idiots who cannot read English or have never seen a FAQ! Not to mention the warm, fuzzy feeling you get from hearing that your concerns are important to them...they just don't want to waste their time addressing them unless you really, Really mean it. Yikes!!!.Version: 3.5
🙂 Vanity Fair Digital Edition Positive Reviews
Vanity Fair Digital Edition works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Vanity Fair Digital Edition.
⛔ Vanity Fair Digital Edition Problems
