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Magicplan App Complaints & User Negative Comments 2024
Magicplan app received 108 complaints, negative comments and reviews by users. Have you ever had a bad experience using Magicplan? Can you share your negative thoughts about magicplan?
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Magicplan for Negative User Reviews
✓ Why is it crashing?Using it for the first time. Only up the the third room and it continually crashes when I just and relocate the room to the correct positioning. Is this because I’m on a free version? Confused, because if I can’t even draw out my whole house then what is the point of the app?.Version: 7.1.3
✓ Crashes during posture calibrationI tried doing calibration four times, after second round it keeps crashing. What a waste of time. The app is a good concept though. Fix this crashing bug please..Version: 6.2
✓ I Used to Love This App Before SubscriptionWhy must every app be a subscription?!? This app was really great for my needs of doing floorplans maybe once a year whenever we bought a new house to remodel and I could just pay for the one plan I needed not a subscription. I will now be on the look out for new software. This app works great with my Bluetooth laser for measuring and it outputs nice floorplans. I wish that I could lock the rooms so they can’t be moved accidentally. I often try to scroll around or zoom and I will accidentally resize or move something unintentionally. Also sometimes I change the size of one wall and it changes a bunch of other dimensions. Suddenly, without realizing it, my floorplan is all out of whack. You have to be very careful when doing any resizing. It would be cool if you could lock the corners of two rooms together. It would also be really great if they had a desktop or browser app where you can do more precise work. Sometime the app will force your walls to snap to another wall when you don’t want to. It can be hard to be precise with your fingers. Over all this is pretty good app but it has lots of quirks you have to learn to live with and work around. But I will unfortunately have to switch to different software because the subscription requirement. If they still offered individually purchased floorplans like they used to do I would come back..Version: 2022.3.1
✓ Good App gone badThis started as a great novelty app that developed into a very unintuitive interface midway. More recent releases of the app are helpful but locked behind prohibitive pricing. They may want to reconsider pricing tiers and allow older projects to be reused. Currently, the app seems to lock out all old projects but two. Given the complex nature of interface, needs a learning curve 5 points for innovation. 1 star for prohibitive pricing from a home user perspective. Looking for alternatives..Version: 9.0.1
✓ It was a great app, but dreadful since updateUsed this app on a few projects and works really well. But now the update stops you adding in items inside the app and instead have to follow links to import them, it takes so much longer and much more clunky. They should give us the option to allow us to do everything in the app. Even if you use there web based program, you still need to use the app to upload. Devs clearly have got themselves very confused in the development and direction in moving forward. Poor experience now!.Version: 2023.6.0
✓ Oops needs checkingI had used this app a while ago to some degree of usability Whilst just starting out after downloading again I found a great BIG... mmm this has not been checked mistake! So before I make an in app purchase and have it keep space, it would be interesting if the developers read reviews, check the app and fix a big bad blunder. I will edit this review once I see the fix. Developer- There is a clue in this review..Version: 6.2.1
✓ Best one out there, but not worth the moneyThis is one of the best apps out there for this type of floor planning. But for the money they are charging per plan they had better get it perfect. You are only as good as you samples you provide and since you’re giving these samples out for everyone to judge your application on they better be perfect. The included sample struggles terribly with stairs, they are all backwards and do not line up in 3D mode. Creating a floor layout is easy only if you have a room with minimal furniture. Otherwise, its a guess where corners are. This APP is not priced for the regular users, but for realtors and contractors..Version: 6.2.1
✓ Very good but need wall dimensions on final exportI found this app is very useful however when export the plan it only includes room dimensions not the wall dimensions, it would be good if we can import wall thickness along with room dimensions in the final import..Version: 7.2.2
✓ Crashes multiple times and not user friendly enoughStarted my trail to test the app and gave up after 3 rooms due to crashing twice per room. Also not picking up the walls properly.Version: 2022.12.0
✓ Too hardI’ve been trying for ages to put my house plan in and really doesn’t matter what I do it just won’t happen. Really annoying. I’ll be looking for a easier app. Disappointed and I’m no idiot so it’s not me!.Version: 9.13.0
✓ Not easy to useI found that using the mouse to enter lines was very sensitive and i ended up with multiple lines. Realizing it was not the product for me; I tried to cancel my subscription and cannot seem to cancel the re-billing cycle. My account keeps telling me a month from now. Account services don’t seem to be way to opt out if it doesn’t work..Version: 2023.3.0
✓ LOL!Who would pay for the full version of this? I have been trying and trying to draw out a plain almost empty rectangular room using the camera and AR feature for days now - marking all four corners. The first three corners are always bang on. I have yet to successfully make the 4th corner match to finish the rectangle. Tried both auto corner detection, and manual. App either tells me I’ve already marked this corner (yes, typically when drawing a rectangle, you have to start and end at the same spot), or I end up with an added bit of wall or nook that doesn’t exist, or a triangular-shaped room. Not sure how much more time I want to spend learning to use this app. Faster to draw it out the old fashioned way using a ruler, pen and paper. 🤷🏻♀️.Version: 9.1.2
✓ Not accurate enough to use professionally.I’m an architectural designer and my firm does many remodels. Part of this process is drawing As Builts in Revit which we then use to design. I’ve used professional laser scanning services before which were accurate to within .01 inches and captured literally everything. It plugged into Revit and if I wanted to know exactly where and what size and attic access panel was, for example, I can go into the laser scan point cloud and confidently measure it. Magic Plan, on the other hand, doesn’t give me this confidence. It’s measurements are way too far off to be used professionally and I don’t feel comfortable basing a design off it. If there is a lot of furniture or the room is messy (which happens to be the case sometimes with clients) Magic Plan does a poor job of locating corners and walls. It doesn’t take advantage of the device’s LiDAR Scanner to capture as many things as I thought it might. I wish it worked more like the Contour KAARTA..Version: 9.1.4
✓ Not happy with new versionI have updated to the new scan method and it’s not as practical as the point in the corners method I will not be paying to use it as it is only good in a small room without too many ins and outs Is there a way to go back to the original point to the corners method?.Version: 9.0.1
✓ Plus frustrant que ça, tu meurtJe croyais pouvoir utiliser l’appareil photo, mais non. A la defense de l’app, les pieces sont deja assez chargés. Cependant, mettre des faux murs pour cacher les murs porteurs ou les ventilations fait capoter l’app. Pour garder les formes on doit fausser les mesures, ce qui est complètement contre productif. Si deux mesures de coins font qu’un coin entre en contacte avec un mur, ça supprime le coin! Impossible de supprimer une pièce crée par erreur. Je ne vois pas comment un vrai designer d’intérieur pourrait vouloir utiliser cette application..Version: 2022.15.0
✓ Good concept that doesn’t workIf you have the slightest furniture it won’t work, small room like bathroom is impossible. Quite the waste of time; taking measurements old school is still the easiest and most efficient approche at this time. Don’t spend time on this trash.Version: 9.15.0
✓ Latest Update - Commercial Use OnlyIf you are a personal casual once in a blue moon user this app is probably no longer for you. Yes it was a great app that limited features under a free use policy and that was fine for some of us out there. Now It’s a fully paid version all the way. Whilst it is the app developers right to make money. Locking designs not for commercial use created under the original partially free versions of the app without warning is a bit of a low blow there Mr developer..Version: 9.0
✓ Not a fanNot a fan of the set up an account before you try the app. This app allows for 1 free project and then you need a paid upgrade for more projects. Instant delete..Version: 9.15.1
✓ Lack of support + does not workWas really looking forward to this app, would be perfect for us as we normally have to produce drawings for well over 100 buildings a year, but after 4 of us tried the app, and just could not get it to work at all, plus the totally useless support, we finally found another app that does work, shame though, looked about right, just totally lacking..Version: 6.2.1
✓ A little disappointedI have had magic plan on my ipad for years and I loved to design house plans for fun and in my free time. It has great features that are easy to use and this was my favorite house design app. However, with the recent updates, I lost access to all of my house plans because they are now locked and I have to subscribe to see any of them. I got to keep two of them but I didn’t get to pick the ones I wanted. This was very disappointing because I worked on them over 3-4 years and now can’t even see them. I wish that there could be a version of this app that had only the floor plan design feature and not all the professional features that was free—just like it was before the updates..Version: 9.4.0
✓ NopeUnfortunately they moved to a subscription based plan and now all of my plans are locked. I used this casually and I can’t justify the subscription. Really disappointed in their decision..Version: 9.17.0
✓ Good luck with supportBefore talking about the program a note about support offered. Good luck trying to get support on the phone. They always seem to be closed for one reason or another. Even when I call during their scheduled open hours I get a closed message. So it’s send an email and wait a couple of days for response. Flaws with the program in remediation. Camera wants to keep the button on the side of the camera app. If you are trying to take pictures of moisture readings using an IPad tablet you basically need a second person. It would be nice if the camera would date And time stamp photos. We take 100s of photos every project and short off adding a photo object for every room every day there is no way to track when the photos were taken. I will be using a different photo app and import the picture but this adds a couple of extra steps that could be eliminated. As for the rest, program works pretty good but did have quite a few problems getting camera to read rooms properly, especially those with multiple angles and walls..Version: 2022.15.0
✓ Land surveysWhen drawing a land survey, there should be the option to manually type boundary dimensions and angles using textfields. Moreover, angles should have the option for using cardinal headings, and being able to lock boundaries and corners. I would love to see Magicplan available in the Mac App Store and for Intel Mac’s..Version: 2023.13.0
✓ One of the worst appI tried using it for educational purposes and it was crashing on my phone..Version: 2022.3.1
✓ Latest update has decreased usabilityRemoval of ability to select a room with out going into full edit mode has removed ability to merge rooms. Also you can’t switch to a different room on same floor without going full out of the floor and back in - really poorly executed upgrade making usability much more painful. I will be exploring other floorplan apps if these features aren’t reinstalled.Version: 2022.15.0
✓ Ruined by updateWas completely in love with this app and had been using it for months no problems to help design the layout of my new home using the free subscription plan. Which previously supplied unlimited projects and access to most furniture pieces, fixtures etc for free. However the new update has void my account and I’ve now been locked out of my all plans despite the update supposedly still allowing unlimited access to 2 projects for free. Thought maybe this was just a bug so tried uninstalling and reinstalling but had the same problem and all projects deleted. Very disappointed as this was the best app I’ve ever used for room design and now it’s been rendered almost completely useless to me as I can no longer use my account or access any plans without paying for the premium subscription..Version: 9.0
✓ No longer the app it used to beThis used to be a fantastic app but I’ve been having a lot of problems lately. I reached out to customer service a number of times and continually emailed them with no response. There is no phone number to call just email. I finally got one response months latter and the response was sarcastic and no help whatsoever. Their reply was telling me to change a setting that in numerous emails I had already explained I had tried and it was not solving the problem. When I replied to their email letting them know it did not solve the problem, no response. Their customer service is nonexistent. Sad, because I used to love this app and I pay a lot of money for it each year. If you’re looking to create floorplans were just the foot measurement shows, (not foot and inches) on the printed PDF, currently this not the option to pick. It shows correctly on the screen, just not when printing. Hopefully they can fix this problem in the future and provide some type of customer service..Version: 7.6
✓ PromiseFirst, let me say that I am seriously impressed with the augmented reality imp-limitation. It’s a breeze to use, however it does really require the room to have clear corners. As you can only use the iOS device pointed at your feet, this makes some spaces difficult to see. It will be useful if you could scan walls, rather than having to focus on the ground. I realise this may be a limitation of the OS and not the application fault, I hope this can be resolved in the future;.Version: 6.2
✓ Was great.. until nowWas using the free mode to the best of my ability. Now the all of the objects have disappeared, and in 3D mode my rooms are all closed off from each other and it won’t let me remove any walls. Needs errors corrected..Version: 9.16.0
✓ Not user friendlyI’ve tried this app twice now to do some remodeling in my home. The AR measuring is always wrong. when i go into the edit screen won’t allow me to do anything accept produce a blue x but won’t let me edit. either the demo is garbage, and won’t let you try the features, or it’s a waste of time and money……...Version: 2022.7.1
✓ Updated = price increase + removed featuresEveytime I figure out a workflow, the app is updated and changes or removes functionality. Price increase for “simplifying how you add floors” is the biggest load of garbage I’ve ever seen in patch notes. Tell your clients directly that you want more of their money for the same functionality. No way to adjust grid lines, snap rules, and many other QoL settings..Version: 2022.11.0
✓ Major flawREAD THIS BEFORE YOU PURCHASE IT. I’m in remodeling and basement addition business and love the app. This app is intuitive and easy to navigate, however I’m so disappointed that this app lacks a BASIC functionality - to build into existing room a different shaped walls, like curves, partial walls with different shapes (not everything in construction is perfectly squared or a straight line). I really want that app to work and even contacted customer support and been told directly that it is not possible to do that at this point, but that function should be well thought out by the programmers or consulted with the people who actually are in the construction field. For that reason I’m out. Also looks like I’m not getting a refund either so my $30 are gone as well. Lesson learned. Surprised how did they get so many users?.Version: 9.2.0
✓ Days of Work Gone Like MAGICThis is literally the worst app I have ever used No support The online tutorial is not clear My days work got completely lost when exporting and login I hope you parish.Version: 2022.3.0
✓ Fixed: LIDAR doesn’t workUpdate: you have to turn off “Sensor Capture” in settings for LIDAR to work. The only reference to this is a single sentence in the docs that is very hard to miss. After that, it works and works pretty good. But you can’t edit the placement of the walls or edges, so unless it happens to be spot on, all your measurements will be off and you’ll have to manually measure and edit. Still, the LIDAD scan is better than standing in place and drawing corners. The docs and name of “sensor capture” are still very poor so it’s still 3 stars. Original review: I have an iPhone 12 Pro Max. When I try to use the camera to scan a room, it only uses the corner method where you have to stand in the same spot. There’s no option to switch to LIDAR. There’s no reference to LIDAR other than in the app updates. No help screen or knowledge base article describing the new LIDAR UI; this is only visible in a video where a magicplan dev scans his studio apartment (nice balcony BTW) I’m on the latest version of the app. I went to my profile and ran the data migrations or whatever the notification was. Other apps like 3D Scanner App use LIDAR and I can confirm it’s working on my device. I’m really confused why a well-loved, quality app like magicplan would drop the ball so badly. Magicplan is probably the best use case for LIDAR, but right now it’s just not available..Version: 9.1.3
✓ New Update has ruined a great appThe latest update has made the app extremely frustrating, slow, not user friendly, and I see zero benefits from it. Please reverse it. Many people are very annoyed and looking for alternative options. I've been using this app for 8 years and am looking at jumping ship.Version: 2022.15.0
✓ Not good for casual userThe old version was a 4.5-5 star app for the casual user. It had some limitations if you room had some extra corners or hidden corners or had an unusual stair arrangement. But overall great. BEST OF ALL you didn’t have to pay a lot of money until your plan was good and then you could buy just that plan and do more in depth work. LOVED it. Then they changed to a subscription only services. For a casual user like me that is TOO expensive. They did give you a token so you could still try before you had to subscribe, but that is only good if you never change your phone. Over the last 10-12 months I have been playing around with my new kitchen design. And since I upgraded my phone I have lost all that work. Just when I thought I had everything ready. Not happy at all. Was going to give a 2 stars, but raised to 3 since from some research today it might still be the best thing available. Would be very willing to pay a reasonable fee for 1 plan..Version: 9.1.4
✓ Not intuitive at allI've installed then uninstalled this app several time over the last few years, ea h time forgetting how frustratingly unintuitive it is. You can't just add walls and then piece them together in a freehand manner so unless you take the time to get familiar with the behavior the developers want you to follow, you'll just end up angry and frustrated. Definitely not for me..Version: 2022.15.0
✓ Too expensive for average folksI would like to have the features and get better at using it, but it gets pricy quick. The price alone puts this out of reach to us average folks, but I guess if you use this while you are making thousands of dollars a month then this becomes an additional monthly bill similar to your truck payment, insurance and materials. It's too bad for three rest of us Joes that are paycheck to paycheck in life but still like to do handyman projects and the house, at church and for friends. All of those are mostly out of pocket and do not justify paying one month here, another month there. Maybe if a few of you that feel the same way voice your opinion in the header we can get heard..Version: 9.6.0
✓ Predatory TradingThis app used to be free. Then one day it all suddenly locked up removing all access to the plans I had already created. To get them back I’m expected to pay $15/month! I will not “subscribe” because the developers can’t be trusted to not repeat this sort of behaviour..Version: 9.11.0
✓ Rip off!I’m very unhappy, I use this app infrequently as a helpful tool when moving house. Now I’ve come back to it and find all my plans locked and I can’t see any of them unless I subscribe. That’s just wrong. When I first downloaded the app there was no locking of my plans, it’s unfair to change the rules as you go on. Ok to stop making future plans free but to lock up all my past history, it’s just wrong! I am very unhappy, it’s such a scam!.Version: 9.13.0
✓ Not bad but not good enoughThis app is great but not well designed for smart phones. I like to draw my rooms and every time I lift my finger it changes dimensions of the walls, no possibility to type in and lock the sizes in the program. Also, working on large properties you cannot really see dimensions because the numbers are too small. This app has absolutely great potential but should be developed for computers (maybe already is). Its great for people to play around their house to get a sense of their floor plan but would not recommend it to professionals or people wanting to advertise and sell their properties, yet. Either way, I had good fun, great effort, hope to see the future development!.Version: 7.6
✓ Locked out of my own creationsI can understand going to the subscription model, but now I’m locked out of my plans and can’t see them? I had created plans of my house and even paid for an extra plan. That is all I need, there is no way in hell I’d pay a monthly subscription to occasionally be able to see if a certain furniture configuration would work. But I’m mostly annoyed that I upgraded so I had the ability to do an extra plan and now all my plans are gone. Was a great app, but not worth a subscription unless you’re remodeling homes on the regular or something. Boo.Version: 9.15.1
✓ Pas mal mais…Pas mal mais plutôt contre-intuitif. Il est difficile, sinon impossible, de redimensionner les objets en glissant les coins. Mesures assez imprécises..Version: 9.15.1
✓ Useless. Room scan doesn’t work without LiDARUseless. Room scan doesn’t work without LiDAR. Just keeps asking user to wave their phone around. The old version of the app was more functional than this..Version: 2022.13.0
✓ Achat intégré !!!Bien que supposément gratuite, l’App n’offre que 2 modélisations sans frais, pour en faire plus, il faut prendre un abonnement mensuel !.Version: 2022.10.0
✓ Locked me out of planDon’t usually write reviews, but I’ve been completely let down by what I thought was an incredible app. I’ve been using it for months to plan my house move; I moved yesterday and now just went into the app and it’s forcing me to subscribe to premium to access it. Your description says you can have 2 plans for free for an unlimited time, this is incorrect. I only have one plan and that plan is now locked. Maybe it was the update that has broken it, but I’ve lost what has been a fantastic tool right when I need it most..Version: 9.0
✓ Couldn't get it to workHad 3 goes at it....all 3 rooms didn't work. Wasted 20 mins..Version: 2.0
✓ Not enough normal featuresCan’t define slab thickness or height so entrance steps are always above the floor level rather than below, patio has to have a ceiling height duh! And if you draw a patio in a courtyard it reduces all the exterior room walls to interior walls, hello, a patio isn’t a room. Can’t have a flat roof and define it’s thickness. Can’t have the flat roof around a courtyard had to use a balcony instead, can’t visualise all floors in 3D, can’t get the total area of interior walls to calculate number of blocks needed, can’t define render methods like, arctic or textured. Other than that it’s very easy to use but frustrating..Version: 2022.12.0
✓ Why is it free? Because you have to pay for the useful bits.So first the good news: the method for assembling floor plans works pretty much as advertised. The accuracy isn't perfect but it's good enough. However, when they say "you can receive an email with a JPG, PDF or DXF", what they're not telling you is that you need to create an account on their service to get this email, or that it sends you a JPG and a PDF that have been goobered up with watermarks. If you want un-watermarked JPGs/PDFs, or if you want the DXF at all, you have to pay. If all you want to do is look at room outlines on your iPad, you're fine. If you want to use this to generate actual floor plan files you can import into something else, e.g., to mock up a furniture layout, be prepared to pay. I don't mind paying for things, but I'm infuriated by the way the app conceals it from you right up until you get the "free" email and go "WTF is this?" Hopefully this review will forewarn others. :).Version: 2.1
✓ Impressed and disappointed with this AppSo i have used the free subscription to have play around and test the accuracy etc I’m really impressed with the amount of features (API intergration/ Forms/teams) and customisability however the app is let down by a expensive subscription model which just isn’t great for occasional users. Also after checking accuracy and having several times the doors and windows not being picked up properly in small uk rooms aswell as finding measuring inaccuracies so I’ve got to go back to a customers property to recheck all measurements now.. not very impressed. The concept and customisation is brilliant but the actual usage is disappointing especially for the cost. Maybe one to come back to in a few years..Version: 2023.7.0
✓ Poor supportI have used this app for three years. Myself and roughly 30 others use it to sketch the outside footprint of house foundations. Usually once a year, I have to delete the account and start over because of some type of glitch in the program. This year it got to where when sketching it could not close out even a simple square. I sent screen videos to support and they told me it was not designed to be used the way that I use it. So I tried it inside using on a room and it still would not work properly. Their response? Basically ‘don’t know what to tell you’. If it works for you count yourself lucky otherwise I will not be paying $10 a month for something as aggravating and glitchy as this program..Version: 2023.2.0
✓ The rules changedI created a plan a couple of years ago (after paying for the app). I have gone in to find it and it has gone, I have also been asked to pay $$ for access to the app again. After paying an initial license..Version: 9.10.0
✓ DisappointingI found that in a fairly typical UK house the app didn’t work very well using an iPhone 12 Pro. Some doors and windows don’t fully scan so you end up with half a door. Windows don’t exactly line up, for example our kitchen window was shown flush to the wall when in fact there’s about 10cm either side. It was pretty hopeless in our hall which has multiple doors, staircase and lots of small bits of wall between doors. It’s worse when there is furniture or curtains, so not practical to measure a furnished house. Overall a tape measure and pencil is probably better if you want an accurate floor plan in a furnished house. Not great that I had to spend £10 to find this out!.Version: 2023.5.0
✓ Ne fonctionne pas:(Je tente d’ouvrir l’app et il se ferme automatiquement et ce, à chaque fois..Version: 2022.5.0
✓ Please supply prices in advanceI wish apps that charge to use the features like this one would put the costs upfront. To add a cupboard, you have to purchase the plan. I’m not opposed to paying, but more transparency when downloading the app would be appreciated..Version: 8.4.1
✓ Not User friendlyI tried to make a floor plan for my house using the LiDAR Scanner it doesn't read the room very well, it has a few bugs I think as often times I have to restart the app and start over. I’ve been trying for 2 hours to get this to work on my tablet and only managed 1 room and I’m not even sure it’s right. Very disappointed tbh it’s a good Idea but not seeing much follow through. Maybe I’m doing it wrong. I can’t even zoom out the camera when in small rooms to get the whole wall which ends in triangle shaped rooms..Version: 2022.4.1
✓ User Veteran Turned DisappointedNO LONGER A GREAT APP. $100+ ANNUAL CHARGE TO USE. I have been using the app for 5 years, used to work wonders! They updated, limiting to 2 free projects, perfectly fine by me. It was a completely understandable move on their end. NOW another update and it will not let me even add-to/edit my free projects and all items (except a wooden table) are locked unless I pay $9.99 a month! I would understand if it was a $9.99 flat download charge for 3 projects and $9.99+ per additional project/exporting (depending on the details of export) but that is not the case. Other great apps in the App Store that do the same things for FREE. Huge marketing hiccup in my personal opinion, I DO NOT RECOMMEND any longer. $5 for a graphed poster board and a pencil/sharpie will do the job..Version: 9.17.0
✓ Handy free app which is now holding my data to ransomI understand that this is is aimed at pros which can justify the £120 per year subscription. But I’ve used it for a while as a homeowner and input my house measurements and now being held to ransom to get to my data. Would have been better to allow fixed plans for free rather than not give access to plans which you have spent time and effort doing until you subscribe a substantial amount. This bad form for an app development.Version: 9.1.3
✓ You went to subscription only. No thanks.As a very limited and infrequent user I would never pay $15 a month for this. I miss the free days most, but even being able to buy a one off project for $1-$2 again would be nice. Thanks to this update, I won’t use your app at all anymore..Version: 9.1.4
✓ Do not use this appI spent a lot of time designing my home in this app only to have it locked by the developer and held ransom to release it for $14 a month. I will find a new app..Version: 2022.3.0
✓ Vraiment dommage que ce soit maintenant payant cette applicationSi utile pour visualiser mes projets de rénovation de ma maison, ou mes projet pour faire mon potager Avant c’était accessible et non payant et boum c’est payant crissement dommage..Version: 9.16.0
✓ Not intuitive at allImpossible to create a simple piece.Version: 2023.12.0
✓ Free tier brokenSeems to have a bug now that prevents creation of 2 free projects….Version: 2022.11.0
✓ It’s been ruined by constant up-datesThe app use to be brilliant, easy to use and fast to produce sketch drawings, unfortunately it’s been messed with by people who don’t actually use the app, everything now takes twice as long to produce, parts like sketch no longer work, I’ve gone from love to hate this app..! Looking for something new now..Version: 2023.1.0
✓ Ridiculous ChangesI’ve had this app for years with limited projects for free and had no issues. It was bare-bones but that was fine for what I used it for. Now suddenly, and without notice, I’m being required to create an account and submit to a paid subscription to continue access my work. They’ve locked my previous projects so I can’t access them. I am disabled and use this app to help with redecorating/organizing around my home and I now have to remeasure every wall, window, door, large decor item, and piece of furniture in those rooms because all of that information was housed in an app I’m now denied access to. They’ve suddenly locked everything without warning, and I either have to pay them or lose access to all of my information. Absolutely ridiculous. Even if you don’t allow users to modify their projects without a subscription based on your new policy, you should at least allow them to view the details so they don’t lose years of work..Version: 2022.4.0
✓ App immediately crashes once openedThis app has a lot of bugs. The app crashes when I start it. It worked in the past..Version: 2022.6.0
✓ Can’t draw and adjust plans with odd angled wallsYou end up with nice floor plans, but it’s pointless if you have a place with odd angled walls. The app keeps snapping the corners so the walls are at 90 degrees if it’s relatively close to it with no way to disable the snapping. For some reason, it also randomly shifts a bunch of nearby walls and corners when trying to move a single corner as well..Version: 8.6.2
✓ Great in theory, not in real lifeI had great hopes for this program. Finally an easy to use software program that could help me reduce bid times. I have been remodeling for over twenty years and I can crank out room remodel drawing by hand faster than I can make a set of stairs rotate in this program. Issues that real remodelers face in the field with this app 1. Rooms are seldom free of items such as cabinets, furniture, toilets, stuff etc. The LIDAR can not tell the difference between a corner of a room vs the corner of a cabinet. Magic plans solution was go buy a laser ranger finder with Bluetooth. 2. LIDAR can not figure out there is a jog in the wall. Instead it draws it at an angle. Ultimately you have to create a drawing in the app. 3. Not accurate. Routinely off by 4-6". DO NOT use this for cabinet orders etc 4. The rotate feature is a joke. It's 2021 and the ability to rotate something on an app has been solved for over ten years. I guess magic plan missed this. The interface is random and frustrating. Frustrating to the point you leave a 1 star review and request canceling your subscription. We live in a world where stuff has to work. We are all moving too fast to have to deal with buggy programs. Hopefully magic plan can get this fixed..Version: 9.15.0
✓ Liked it for a quick mock-up but lacks on detailSpent some time working through some ideas here for some renovations. When it comes to custom ideas some adjustable items just don't render. Items appeared in the right place for the floor plan but 3D render they appeared in the middle of a joined room..Version: 2022.13.0
✓ Not BadThe actual app is fine. It is annoying you need to edit on your phone. AR barely functions, don’t expect it to even be able to make straight lines. If you are manually entering everything it will function as long as everything is very uniform. Any slightly odd shapes and you are out of luck..Version: 2022.12.0
✓ Use with cautionThe App itself works pretty well, but everything is locked behind poorly described paywalls. One description says you get 2 free projects. But you only get one and the demo. If you delete the demo you don’t get access to another project. If you just want to play around with floor plans personally, it is fine unless you want multiple projects. You just can’t print your work or share it. I put a lot of time doing measurements for a project, thinking I can export the info, like the description of the app said. But you can’t export unless you subscribe. Fooled me once. I subscribed, but the docs that it will export don’t resemble the work I did. Fooled me twice. I’ve been messing around with all the settings and nothing seems to let me export my work exactly as I’ve done it. I’m now looking for a way around this issue. I may have to just take screen shots of my work. Awesome..Version: 2023.9.0
✓ A bit of a Rort.Bought this some years ago, primarily for use in renovations, and particularly for its 3D rendering abilities. I’ve used it sporadically over the years as various projects have come up, but during that time its been monetized more and more, and now that the 3D rendering ability has been stripped out in favor of Floorplanner (to which you also need to pay a separate monthly subscription, despite having already purchased THIS app for exactly that purpose) it’s even more of a ripoff. It’s a pity, because it used to be such a handy app, but I’m afraid that with this last cash grab I’m done. Deleting it immediately..Version: 6.5
✓ THE MAGICPLAN TO SCAM YOU!I see a lot of professionals leaving reviews here. Well I am one too, and can honestly say if you plan to rely your business/career on this app, you’re definitely setting yourself up for a disaster. I paid for subscription. App worked fine for free days, then it started to crash and I was unable to access any of my saved projects. I emailed customer support and was met with a warm response initially. As instructed, I sent them a video. However they never responded afterwards. There was no confirmation of my video being received or any updates on my issue. I tried emailing them again and was only met with silence. My subscription is still active, however I can’t use the app. I don’t even know if I can reinstall the app without destroying my saved projects. AVOID AT ALL COSTS. THIS IS THE MAGIC PLAN TO SCAM YOUR MONEY!.Version: 2022.5.0
✓ Do not buy this programThey app version does not work with teams or group environments and when asked the question they tell you to cancel the subscription and go to the web based - but you don’t get a refund back for the $1200 that you have paid - be very careful they take your money with no solutions except pay more..Version: 2023.4.0
✓ How do you use it?There are no tutorials, no directions or instructions. Guess you are just supposed to know how to use it and it is NOT intuitive😠.Version: 9.15.0
✓ WILDLY inaccurate...Tried to use it to measure a room but the dimensions kept changing and the end results were completely wrong... It’s okay if you draw the rooms out then manually write in the measurements (so take the measurements physically with a tape measure then write them in) but for this you need to pay to export the floor plans and if you’re measuring yourself, you’re better off just using a free floor plan creator online or something. I guess it’s also good because you can add in furniture but again you have to pay for some things so... don’t really see the point in the app to be honest..Version: 8.6.2
✓ Too many silly issues.I purchased this so I could survey properties then import the project straight into CAD to make my architectural drawings quicker. The main issues I have found so far- 1. You can only choose 1 dimension each for internal and external walls. If you have a different wall thickness you run the risk of altering all your preset walls or having an inaccurate drawing. 2. Rooms snap together at preset spacing so if your rooms are offset slightly different, tough luck. 3. Once I have emailed a project to myself it will not let me do it again. So if I amend a project I can not download the new DXF or OBJ file but it shows it on the web. 4. You can not download the files from the web site into CAD or manipulate the project. I may be wrong on some of these but so far I have found it to be quite limited for my £100 sub..Version: 9.0.5
✓ Currently bugged.IOS 16 bugged so the wall feature to measure isn’t working (corner feature working fine). Attempted to subscribe again to see if this was fixed, it isn’t, a little disappointed. Waiting for the fix hopefully..Version: 2022.15.0
✓ Oh my f€^%€ God is this annoying to useUpdate to 2022 Now the app updated in the sync give an unclear dialog about something not being in either the cloud or local storage. - picked the wrong option and now my custom furniture pieces are all gone. Replaced by gray blocks. Great now I have to recreate all of those pieces. Seems every time you use the app after no having used it for a year or more ( how often do I need to work on/with my house plan) something breaks and causes even more work. Between the rework every time ( a 10 minute task becoming an afternoon ) and the difficulty of using it on a smartphone (no I didn’t want to move that I want to pinch zoom or pan the view!) the utility of this app has really dropped from the way it was in the early days..Version: 2022.1.0
✓ Does not work as advertisedThe AR scan seems to only let you add corners on the floor, so results in wildly off room geometry since few of my corners are visible. It took me forever to find a page that mentions at the bottom that the wall detection they show in their videos has been temporarily disabled for “technical improvements”. They improved it so much that it’s now non-functional and doesn’t match their documentation or instructional videos. The UI for editing rooms after they have been scanned is super unintuitive, and I gave up trying to fix the rooms to match reality. If the app worked the way it’s portrayed in the videos, it seems like it would be really useful, but this ain’t it..Version: 2022.15.0
✓ From Free to $$$Disappointing that this app went from a good free app to having a purchase, to having a subscription service to keep using it. They even locked me out of my original plans I had made. This has happened over time and as an original user, the restriction makes me feel like I want to use it less and less. It now feels like a money grab from the developers and considering I am using it less now, there’s no justification for paying for this ongoing. I understand the business model though (for more professional users), and could only suggest maybe the ‘hobby’ option could be a pared back version without estimation functions and only 5 plans etc to keep it free. Other than that it’s a really good app..Version: 2022.3.1
✓ The app can be used on one device only!!! Update screwed your scan with camera ability! TrashI used this app for several years now on my iPhone. Unfortunately after the last “update” the scan with camera feature doesn’t work. There is a black screen with two quarter circles in the corner and that’s it. So the main feature of this app doesn’t work. I downloaded the app on my iPad since Sensopia allows to use one account on two mobile devices. It didn’t work because Sensopia forces me to subscribe again on my iPad. I signed in with the same user and password but it won’t unlock the old plans. My annual subscription is almost over but why would anyone wants to pay for a software that doesn’t work on one “allowed” device? My emails are not answered and the one that I received back from an employee referred me to the sales team??? There are NO emails, NO phone numbers, NO troubleshooting and NO replies and your minimum of $100 or > per year of hard earned money tossed into the Sensopia’s pocket without any hesitation on company’s side to accept it without giving anything back except a black icon with a letter m on your device. Keep your $100 and invest it somewhere else or just donate it!!!.Version: 9.0.3
✓ Software account failure.I downloaded this software to try, then comes the trouble. I had read in one review about having to pay then pay again. (I don’t approve of “renting “ software: paying for SAAS [software - as - a - service] or subscription. I BUY software so I can use it. I refuse to be cheated by companies who want to copy Microsoft’s methods of thievery. ) Then I attempted to use the software, only to learn that an account must be created prior to getting an idea of what the product is like. Sad so many companies consider profit over decency. ….. Replies such as: “"Good day! You can actually try the app for free. You always have 2 projects totally free 🙂 so you can play around with them whenever you want. Otherwise, we have 3 types of paid subscriptions. But please write us an email”” are useless, this company misses the point of my review. I don’t and won’t “rent” software. When I buy something it is mine to use as I see fit. I also despise the idea of having to create an account to simply try something I have no idea if I’ll like or not..Version: 2022.14.1
✓ Not impressedNeed subscription to do anything..Version: 9.17.0
✓ Nasty subscription model has ruined this.I’m not a professional developer, so £10 a month to access plans I made when they were free is a bit of a joke really. I had to pay for a month just to get back into these plans and now I’ve moved I have gone in to look at them again and of course…I’m locked out unless I hand over more money I literally just want to look at something I’ve already done. I’m happy to pay a fair price but £120 a year to simply look at something I created? Nope…jog on!.Version: 2022.8.0
✓ Was good, until recentlyWas great until recently it had decided to let me down, freeze, not open plans and sometimes not even open the app at all. Really inconvenient when I have booked access times with tenants to take these plans of our properties and it decided to play up!.Version: 9.0.5
✓ Won’t let me cancel subscriptionI subscribed but the app isn’t listed in my subscriptions so I can’t cancel it. Reached out to support and they told me to contact apple. This is app dev problem not mine. You guys fix it.Version: 2022.10.0
✓ Neat idea but very misleading pricingYou only get one free export before you have to pay $12/month but they don’t tell you that until after you create an account and do all the work to map your house. On top of that they don’t actually give you the SVG files..Version: 8.4.1
✓ Windows web app greatly missing to support this iOS appThe iOS app is great but it’s also very useful to be able to move the project to windows and use mouse and features of the app under windows. Unfortunately there is no such support yet. The windows app is very very minimal, basically it’s not possible to work on the floor plan with it, only to visualize it..Version: 9.1.3
✓ DeletedDownloaded and deleted this app in under five minutes. It asked a few questions, created my ‘Magicplan Experience’. Then nothing. If I already had an account I could log in but did allow me to create a new account..Version: 2022.10.0
✓ So simple it becomes impossibleAwesome features but it’s so simple that I can’t do the most basic things not to mention the interface is frustrating. I’m a landscape designer and there is no option for exterior areas. So I end up using a ground plane and have to give every shape walls... why?... I try to get these dimensions into cad and that’s a massive pain. I have to upload the 3D model to my computer, open it with 3D software then scale it back into feet (because it won’t let me change the units from my computer) then I have to delete the walls, then export it for use in cad. Not to mention every area has to be listed as a different room. How did the landscape get completely overlooked. Throw me a bone please.Version: 9.2.2
✓ Honest ReviewApp is already outdated. Standard access is very limited and hard to use..Version: 2023.14.0
✓ Starting to lagThis app was so cool when I first got it, hubby and I are looking at renovating, doing a little DIY so thought we’d download this. It has had certain functions disappear from it since I first downloaded roughly 6 months ago and it seems to not let me create a room within a large space any more which is insanely annoying as we are knocking down walls to creat an open plan kitch-dining etc, thought we still want to add butlers pantry, bathroom, laundry into this space and we can’t. Pretty stupid really. Gonna have to download a new app. Also wish we could copy the entire house floor plan but we have to duplicate room by room then reassemble..Version: 9.11.0
✓ Shady Bait and Switch.The developer stated in a response on Feb 8 that “with the two free plans, you can unlock any of your old plans, up to two, and have normal free user access on your device to all magicplan features for those projects.” This is completely untrue. You do not get to choose what two plans are unlocked. It chooses for you and you cannot change them. Lots of work I can no longer access. Don’t give money to a company that changes what they initially offered to customers. It’s fine if you want to change things moving forward but how dare you lock prior plans made before these new policies. Your claim that this was to provide free users a more comprehensive experience, is ridiculous. There’s not a user on earth that would choose what you are now offering in the free version over what you did before. I was happy to pay for floor plan bonuses like exporting and 3D on the ones I wanted. Your forced subscription plans demonstrate shady businesses practices..Version: 9.4.0
✓ All my plans are locked now.All my plans are locked now, the app is now entirely useless..Version: 2023.11.0
✓ App 5/5 affordability 2/5Great app for flooring plans and the basic subscription is affordable for this application. To set out carpet within a plan the subscription price is 12 times more $$ for something that only saves a few minutes work with a pen. To expensive for small businesses when there are other free apps available..Version: 9.0.4
✓ No good anymoreUsed to be a great app once you got used to using it. As an occasional user of it i came back to it after some time away and find all but one of the plans ive created and one sample locked. No way to even delete the old plans without signing up to subscription. Another case of developers getting too big to remember where they came from and their loyal followers that helped them get where they are today. GREEDY GREEDY GREEDY..Version: 2022.7.0
✓ Used to be good until recent update! Now can’t share between devices with 1 home planThis app used to be great. I am a home user and do not want to pay £10 a month when I only have 1 plan! With the new rip off pricing structure, if you want to use the floor plan on another device you have to pay! Loose you device? You have to pay! Damage your device? You have to pay! Get a new device? You have to pay! Upgrade your device? You have to pay! Need to reinstall your device? You have to pay! You are now locked to the device you create the floor plan with - no sync to other devices. Great move to alienate your loyal customers! Now I can’t even sync between iPhone and iPad! The floor plan comes up locked. Unjustifiable there is no free plan for single floor plan users. Now on the lookout for something else.Version: 9.1.3
✓ Why do we need to sign up?I agree with the other reviews in that this is an astounding app in the way it works out room sizes, but I only give it 3 stars due to the fact that after you make 2 rooms, you have to sign up to their website - for no obvious reason - to make any more rooms/floors/anything else. There will be a lot of people who will never use the online features, so it seems odd to force them to sign up and keep track of yet another password....Version: 2.0
✓ Beautifully simple but buggyWhen designing more than a couple of rooms, app gets buggy. Changing one wall changes a bunch of other things for no reason. Sync between devices is coin toss. Even after manually uploading and downloading..Version: 2023.1.0
✓ ExtortionThis one star rating is not because the app is not a great app, in fact this is definitely a powerful tool to create plans and share to more robust applications for further development and completion. But when I have already paid for many plans on the app platform, which was required in order to get the pdf etc and to share and to export, and now you require me to pay the second time for something that i have already paid for, that’s extortion. This is where i kiss this app goodbye and use something else like 5d, which has a much better 3D rendering of plans. Once before you would just pay for the plan you design for like $2.99, or you could pay for multiple plans for a higher amount which was entirely reasonable, seeing that this is not a app that i use on a daily basis, drawing plans is actually a hobby for me, now they’re forcing you to subscribe on a monthly basis for something that i do not use that regularly, perhaps they have changed their business model, but the option should remain to be able to pay for plans individually, not everyone uses it as a daily driver. But to pay for plans, and then the app shut you out from the plans that you have created, is extortion..Version: 2022.2.0
✓ Novelty, not a toolThe camera estimator doesn’t seem to like anything but right angles, if you have a completely square room it works ok but it’s still a VERY rough estimate that in my experience is usually off by around 30% which is extremely significant if you are ordering products such as flooring..Version: 7.2.2
✓ DisappointingDownloaded this app to create floor plans for home remodeling projects for clients. I started making sketches without any problems, liked the app and so invested 8+ hours just on working on a price list and creating modules to speed up my estimating process. After I had 2 free projects I deleted one and tried to make another project. However the app said I didn’t have any free projects left and could not make any more sketches. I paid to be able to make more sketches and at that point the app deleted my price list. I reached out to support and was called a liar, they said I never created a price list. I then sent them the price list that I had downloaded and they said “oh yeah looks like you do have a price list” and then continued to tell me there was nothing they could do. I ended up having to pay $100 or so just to finish an estimate for a client that was already delayed because these guys take days to answer and when they do their answers are complexity useless. The interface of this app is good but please do not support businesses like this who give 0 “you know what” about their customers. I lost work and money because of this app and haven’t gotten as much as an apology..Version: 2022.12.0
✓ Version 9.4 killed this app’s utilityRemoving the legacy motion capture from the app rendered it almost completely useless for scanning existing spaces in the real world. The AI is terrible at capturing rooms that are not rectangles, and the mandatory addition of routines for motion calibration and room height in every room just waste time when producing 2-d plans. I suppose if you like the gimmicky feel of AI because it feels cool, and if you need in accurate 3-d models, the new version is OK. But if you are making 2-d floorplans of existing spaces, this update makes the whole process much more difficult and time consuming. At least they haven’t removed the robust floorplan editor (though it has become more finnicky when adding a manual shaped room - it used to intuitively snap to corners near where you touched, but now it gives weird erratic corners). The floorplan editing interface was better than the competition back in 2015 when I first got magicplan. At first glance it appears this may still be the case. Too bad they murdered the efficient room scanning process that fed into it..Version: 9.4.0
✓ Robbery!! Subscription paid and cannot export plansI have been trying for weeks to fix an issue since they changed the subscription plans. We finally got all our plans moved back into the right workspace after so much back and forth between myself and support with no answers for days on end and the plans are still locked today!!!! We have even tried to cancel our subscription and renew on one of the new subscription plans but there is no option to resubscribe if you have an existing account. I have sent countless emails and chat requests to support but no one will answer me. We are letting our own customers down all because of magicplan’s inability to complete a support ticket. Used to be such a good app and to be honest the concept is still good. The business just fails to deliver it. P.S. we do not use the AR “feature” which draws and measures the plan for you as it is massively inaccurate and their response to this was “you can manually change the measurements”....wow. More of a party trick than anything else..Version: 9.0.1
✓ Not accessibleIve just downloaded the app and tried to access my photos to upload an image and it keeps tell me to go to my settings and allow access but there is no option in settings to do that. I can’t even access the app properly. Pretty disappointing as the reviews seamed to be quite good about the app.Version: 8.6.2
✓ Lost its wayDefinitely has very limited use without a subscription. With a subscription it can be great but still can’t seem to achieve some obvious basics like copying and pasting same furniture items from one project to another and when you export a PDF the scale should remain consistent. Needs a bit more work..Version: 9.12.0
✓ Nice for bare rooms and housesOne way to improve would be to allow AI scan to identify corners from the ceiling; right now it can only start at the floor. If a room or house is empty that is fine, but I am not using this in a bare house- my house and houses I work in have objects in corners and all around the floor. The ceilings have far fewer objects, so I would love to see the accuracy improve by starting with corner identification on the ceiling, then set height by scanning down to floor level. Current version is imperfect. More an amusement, all measurements are a few inches off, oftentimes rooms don’t come out as square and all have to be corrected. Or I am putting too much hope in AI scan feature and should just draw rectangular rooms. Honestly, quicker to just sketch on a notepad with a pencil and tape measure..Version: 9.0.2
🙂 Magicplan Positive Reviews
Magicplan works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Magicplan.
⛔ Magicplan Problems
