Expedia: Hotels, Flights & Car App Negative ReviewsExpedia, Inc.

Expedia: Hotels, Flights & Car Negative Reviews

4.7
4.79527 star

Total 146 Negative Reviews

Expedia: Hotels, Flights & Car App User Negative Comments

Expedia: Hotels, Flights & Car app received 146 negative comments and reviews by users. Can you share your negative thoughts about expedia: hotels, flights & car?

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Sad and frustratedI waited 4 hours on hold today-March 30. Then I was hung up on. So I tried again and waited another4 hours and got cut off. Then I did 2more hours but I have to go to bed... I just wanted to ask if I was being refunded my airfare (I had called Turkish Airlines and they said I qualified because of Covid-19 so cancelled through the app) and not getting future credit. I tried the automated system too and got nowhere. I am afraid to wait the 30 days to see if it goes back on my card and then be told it’s too late for a refund and this trip cost over $2700! I will need that money. It has been very frustrating. Today, 31 March, I got an email trying to smooth my feathers but I am still so upset and so tired of the process! They could use an automated system to call back customers and not just cut off the phone calls!! I am so very disgusted with this customer service. Yes, you’re getting slammed and so are we! I don’t have that kind of money sitting around and want it back!! I don’t want travel credit, especially when the airline said I was qualified for a total refund!.Version: 20.13.1

Only useful to look at to summariesI tried to use the app to book a hotel yesterday, but it just is so inferior to the web site I won't bother again. When you look at a hotel on the web you can see lots of details about the room including one of the most important features: how big is it - Am I going to have lots of room or am I booking into a shoe box? On the app you get no information about the room except what bed is in it. Not helpful..Version: 18.48

Refund dodgers!!If it was possible to give -5 then I would. Appalling company, Check the reviews on trustpilot also the feedback on Twitter. Expedia have left customers high and dry during this difficult time (covid 19). Zero customer service. Failed promises. No refunds. Constant lies. Emails to confirm full refund x 3, 3 phone calls all promise refund but have to wait 30 days. Day 31 call again and now it’s unwanted vouchers!! Email complaints - no response. Tweet - no response. Even after CMA update saying refunds have to be given nope not Expedia it’s still UNWANTED VOUCHERS!! Customers have long memories and stories of bad experiences spread faster than positive! Section 75 via my credit card. 35 days of chasing my money and being ignored and lied to is enough. I won’t give up Expedia. Oh and I have an emailed receipt of a refund being processed, obviously this arrived in the 30 wait period. Do the right thing by the people that put their trust in you. Shameful at this difficult time!!!.Version: 20.18

Totally BrokenSorry, we had a technical glitch on our end and could not cancel your flight. This is the message you get endlessly for anything you try to do. Want call them good luck. On hold for 3 hours then hang up..Version: 21.15

Please be more honestApp itself is simple enough to use. Just a couple of suggestions. 1. Please do not pre select travel insurance. Your app sometimes just charges for it anyway even if you unselect it. And its a pain having to email the insurance company separately, because you guys cannot provide the refund yourself. 2. A lot of click baits. Everytime there’s a good deal, when you click on “pay”, it will say “hate it when this happens! price just went up! Pay quickly!” I noticed this happens everytime with good deals and packages. If you repeat 10 times with the same deal/package, it will happen 10 times. It will show up as a good deal, when u click to pay, the sign will pop up. You guys are big enough...please dont fake the customers..Version: 18.30

Worst customer serviceAt first you wait an hour to call them, then somebody picks up, and drops the call. Ok, next time you call, the take the call, if changes take some time they say they'll call back. Guess what - never happens. I usually get the same 3 people on the phone and they are all BAD at what they do. Why do I have to call on any airline change? I wasted so much time on your sloppy agents!.Version: 21.11

Average stayCoffee machine was broken Toilet was broken Check in took a long time even though I checked in online previously.Version: 21.11

App not loading itinerariesThe itineraries wont load after i booked a hotel room. When i click on itineraries it just keep saying loading plz fix ur app.Version: 18.3

Hidden baggage fees??!! I don't know!! Argh!I am flying into one city, returning from a different airport, and that flight has a stop over. This is with 3 different airlines, operated by another two airlines. The first airline in my expedia booking, Virgin, says "1st bag free", but the return flight (starts with Air Canada, then KLM (operated by Delta) doesn't say, and when I go to Air Canada, it's not clear, and neither is Delta. Who is ticketing all this? I have had to take a chance that I won't have huge baggage fees. Why can't we tick a box if we want to check in luggage when we search? That would give a fairer evaluation of the options!! I hate the way it works now..Version: 19.37

I wouldn’t even give a starI have been traveling all day after reaching the hotel they told me there is no booking under my name! I contacted Expedia to solve my issue, unfortunately, they did the opposite by not giving me any solutions and telling me there was overbooking and the hotel cannot accept you, it is not the customer problem that your system is bad to show availability and there isn't ! I am expecting to reach the hotel and find my room ready not solving your problems. Not only I spoke with one agent But 4 agents all of them were uncooperative, rude, and they just put me on hold, then they hang up! I spent 2 and half hours on the phone which was an overseas call which coasted me a lot of money without any solution or at least offering anything for your mistake. I have been an Expedia customer for 5+ years with gold, silver, and blue membership but after what I have experienced this week this will be my last time using this platform, I am still waiting for my hotel refund which they told me I will collect within 2 days and now we reached the 6th day without any refund. Learn how to treat your customers not telling them there is nothing we can do to you! You have a problem with your system you solve it don't expect your customers to do it for you! Worst traveling experience ever and surely worst customer service!.Version: 21.12

Don’t book they just want your money!Expedia is possibly the worse to book a flight with. We paid two tickets including seating AND checked bags. I call customer service since on my email confirmation I was not showing any details about my seating as well as my checked bags. I called the first rep told me that I had not paid for them that I had to pay for them through the airline. I then requested to speak with a supervisor and I was advised I would get a call back in 15 min. I then wait one hour and call back and then finally get transferred to a supervisor who kept placing me on very long holds which resulted one hour on the phone. Finally the supervisor then tells me that they have no record of me paying for the checked bags AND that they don’t offer to purchase checked bags or choose seats on their app. I told him that they do because I myself purchased the seats as well as the checked bags through them and my total balance was sky rocket high !! The supervisor does NOTHING to try and help me with this issue. I have seen on previous reviews where they have also been over charged as well. I guess it was also my fault for not checking the reviews. But to end this review DO NOT BOOK WITH EXPEDIA!!! They change the price way higher and then claim that they aren’t showing nothing in their system..Version: 21.03

Avoid the temptationExpedia is brutal. They say they are flexible, but they aren’t. When you need a change, you have to phone them... 4 hours on hold last night, and then they disconnected. When you can get through, you find out that any cost savings are to their benefit, but higher re-booking fees are your cost. And the re-booking options are very limited. New bookings get the good flights, and change itineraries get the ones no one wants. I wish I had used Air Canada. Never again..Version: 21.14

Customer service nightmareApp was easy to use! However customer service is the worst...won’t even pick up the phone. So make sure you don’t screw anything up!.Version: 21.16

Customer serviceTerrible customer service.Version: 21.15

Won’t load trips informationIt doesn’t want to load bookings automatically. When I add them manually it says I should sign into account but I’m already signed in. Not impressed..Version: 18.49

No answerWant to make a small change to a flight, all efforts to contact any one at Expedia did not work. The chat service never has a live agent, then directs you to a number to call. I was on hold for 2 hours, then the called dropped. This happened over and over again, no one ever answers the phone. They do not supply customer service. Use other apps or book direct the airlines..Version: 21.11

Poor MarketingHotels are not as advertised at 20% off. Booked Silver Creek Resort in Canmore. Savings worked out to less than 5% from quoted price through the property directly..Version: 21.10

MulticityTheres a few things you cant do on the app like muticity , partial hotel stay, which means you have to do it on full site, then miss out on double points.Version: 18.20

Expedia had abandoned me in MexicoI’ve been trying to reschedule a return trip from Cancun to Vancouver BC since United canceled my flight on February 28, 2021. Since then, United has canceled it four times. The last help I got from Expedia was they scheduled me from Cancun to Newark New Jersey, to San Francisco, then to Vancouver. Following that, the Vancouver portion was canceled, leaving me stranded in San Francisco. I have been trying to work this out with Expedia for almost 3 months now, with absolutely no success whatsoever. I have tried to tell them at least 20 times that I don’t have cellular service out of the country of Canada and rely on Wi-Fi-based platforms like email, Facebook, messenger, WhatsApp, FaceTime etc.. Expedia is the worst travel company in the world to communicate with. They expect you to call an 800 number and sit on hold for hours until they decide to take your call. I continue to try and communicate with them through their ridiculous and completely worthless bots,With no solution at all, in fact they don’t believe I have a standing return trip with them nor any credit either. So they have both my money and owe me a return trip home while I continue to be stranded here in Mexico. Never use Expedia for anything..Version: 21.16

Can’t search for hotels near a location.If I put in a postcode, it’s because that’s where I need to be near. In a big city, which I might not know well bringing up every hotel on the books doesn’t help. There’s no option to sort by distance to the location. If you do a map there is no pin to state what is your desired location. I’ll use a different app to find where I want to be then have to come back to this. It makes it more time consuming than it should be..Version: 18.21

-10Had a great trip with Expedia about a year ago, but booked a trip thru them in February for April...covid hit and my trip was canceled. I had purchased extra trip insurance, but in an email I was assured that all I had to do was call Expedia when I was ready to rebook. They lied. I checked their online flights. I called. They could not rebook me “because of the airline.” I was transferred to 2 supervisors and hung up on. I called again, was hung up on twice, and then they called me. They wanted to rebook me on the flight I wanted but for almost $200 over their published price. Told them that since I had insurance, & they were unwilling to give me the published price for the flight, they could just refund me the original ticket price especially since I had already purchased the trip insurance. They transferred to supervisor and hung up on again. Called me back, talked to supervisor and asked for my refund, transferred to another supervisor and hung up on again. They called back, transferred again and hung up on again...it’s now been hours and they have not called back. I am now disputing the charges with my credit card company....Version: 20.29

IgnorantThis company won’t stop spamming you with emails. I’ve changed my settings and complained and complained and yet they won’t listen. Had enough and I won’t use them anymore..Version: 21.16

Liars and cheatsThis is the only forum I see to speak about an experience with Expedia. WILL NEVER USE THEM AGAIN, buyer beware. Purchase direct from the airline. Plenty of 5-star plant-reviews here as well I suspect. Expedia changed my flight, no reason, said the airline did it. They gave me no updates and could not give me a firm date when they say they notified me. Customer service is in India or Pakistan and you’ll be on hold for 1.5-2 hours. At one point she has gall to tell me I was notified at 1:20AM. It is 2-something in the morning and I’ve been on hold since 12AM. I check my email, it’s a confirmation of my trip with the new times as if I JUST purchased it. No old times and confirming a change. Had I not looked up my flight, assuming I had 20 hours left until check in, I would have missed my flight. Instead, I’m up all night trying to remedy this with no solution, scrambling to find work coverage and finish packing. So they say it was the airlines fault, airline says it’s Expedia. Not the first time. I’m done booking through agencies like this. You really don’t save anything price wise through these services Find the ticket you want and book through the airline. If you want the worst room a hotel won’t give to normal customers, use Expedia or a middleman ap. Better to cut them out of the picture..Version: 21.12

Worthless insuranceDon’t bother with there flight insurance it’s worthlless. Go with C.A.A. or somebody reputable not these guys to book flights. I will never use Expedia again and neither will anyone else I come in contact with on business travels or private ..Version: 21.05

Terrible for flight changesMy flight changed, the app doesn’t update. Hard to actually speak to an agent and when you do, they tell you it takes time to update (been over a week) and that there’s no issue. Flight is in 2 days. Have the app so it updates or don’t bother with it, do better Expedia..Version: 21.12

Nonexistent customer serviceWorst booking service I have yet to buy from. I have been on hold, trying to apply my flight credits, for the past 3 days without anyone picking up the phone! They say 15mins wait on the initial recording but I’ve been waiting for over 7.5hours! Will never book again here..Version: 21.12

Terrible customer service!I reserved two rooms for our group. The app would not let me select 2 queen beds unless I put it to 4 adults. When I realized it was an additional charge & tried to cancel it let me cancel one room but not the second. I tried to use the chat & it was automated until it got to the part where I wanted to cancel. At that point it asked me to wait to talk to a customer care person. I waited two hours & I believe the app froze. So I called the number the hotel provided to talk to an actual person. For booking adjustments it was quick, like 5 minutes & I was talking to someone. But, they couldn’t help with cancelations. So I was transferred to the cancelations department. The wait was 3 hours & 9 minutes so I opted for the call back which was over 5 hours later. By that time the hotel was fully booked & I had no other options. I had to use their booking. It costed me $50 extra each night because of this. The other group with us that booked directly with the hotel was that price for the family room with two queens, a single & a pull out bed. That’s the last time I use Expedia!.Version: 21.11

Buyers bewareI used this app for years but they now use your usage data to ‘fudge’ hotel prices depending on your search history. The prices while you’re logged into the app aren’t the same prices if you search that hotel online using an internet browser. I raised this with Expedia & they tried to appease me with a voucher to my account but then refused to refund it when I fell ill and had to cancel plans. Don’t use the app. Search online without logging in first it even better DONT USE EXPEDIA AT ALL..Version: 19.11

Never AgainI had booked two holidays with Expedia and never again. You cannot get any contact with them. The last holiday I had booked was a long weekend away in Edinburgh , we took out extra travel insurance which only covered us if travelling abroad not aware of this . On the day we were flying to Edinburgh the return flight was cancelled so it was not worth going . We tried calling Expedia no luck so in the end could only send an e mail but still 2 weeks later no reply . The hotel have offered us a refund via Expedia but again no reply . I will not even go into the holiday booked in France . Never never again Expedia customer services nothing ..Version: 20.13

First negative experience with ExpediaWhile being a loyal customer to Expedia, used to receive the best possible service, I was disappointed while trying to change my recent flight due to COVID related reasons, the app did not allow me to change my flight, rang their international number which never answered, rang KLM which never answered either. I had to book a new flight and cancel the previous one from the app. As soon as I arrived to the UK, I called them to either get a refund but they insist on putting my money in the form of a voucher which should be spent towards a flight with KLM within 3 months. I tried to explain that I will never fly again in three months and I would like to get my money back or use the voucher towards something that I can do as hotel booking.. etc.. or even giving the voucher to any of my family members to use it .. but they refused. I think this is not fair on any customer. I threw £462 away and will think twice before using Expedia in the future..Version: 21.17

Crooks!!!!I would have left a zero star if possible. My wife typed in the search bar for flights from Philadelphia “PHL” to Atlanta “ATL”. She booked a flight and after printing the ticket she noticed the first flight was from Trenton NJ. She called and explained the situation and they still charged us $109 to change the ticket. She obviously explained that a flight from Trenton should have never shown up in a search from Philly. Not to mention why would anyone park at one airport then return to another? That’s ridiculous! They refused to make good on their search engine mistake. Trenton should’ve never been included in Philly flights. I have used Expedia quite a bit but will NEVER EVER use them again. What happened to the days of “the customer is always right”? By the way they did the same search as she did and saw that Trenton came up and admitted it shouldn’t have. Then the Superviser lies through his teeth and told her “we can see here that you did indeed type in and search for Trenton flights as well!!! Why the hell would anyone flying out of Philly search for Trenton flights then fly back to Philly. They literally lied through their teeth! Dishonest and disgraceful! You should be ashamed Expedia!!!!!! We’ll be using Kayak from now on..Version: 19.28

USD only is stupidI don’t live in the US. If I want to book travel within Canada, with Canadian companies, why can’t I use cdn money?.Version: 21.14

Absolutely horrible.Horrible experience. My wife and I booked an all inclusive vacation back in February. We received all the confirmation emails and were patiently waiting until our vacation week over spring break. 2 days before leaving we decided to double check that everything was set, and discovered that our flight had been cancelled. We got no notification or update and had we not checked, we would have shown up to the airport on the day of departure and not had anywhere to go. After we called Expedia to make the change and get on another flight, they added an additional day and along the process, changed our entire reservation from a honeymoon suite to an ordinary room, even though we paid for the best room in the hotel. We had to call back 4 times to get things fixed and my wife and I were both on hold for almost half the day - and each time new representatives answered and made matters worse!! We ended up losing our reservation permanently thanks to the incompetent customer service morons. WORST CUSTOMER SERVICE EVER! Do your travel bookings with another agency. These people are awful..Version: 21.12

Customer serviceI recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer).Version: 20.14

Never again, ExpediaI have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN..Version: 20.13.1

Horrible. Do not use this service.There are a lot of 1 star reviews for this app. I know 1 star is harsh but Expedia really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 minutes from beach. In the 3 hotels I’ve booked through Expedia all of what they say the hotel is close to and how far away these places they’ve listed are is completely inaccurate. My second complaint is not about the website but about the agents I speak to over the phone. As a 3rd party booker they should be making things very clear but instead they leave out really important information BEFORE PAYING (example, what I’m paying for is NON REFUNDABLE) that they claim they DON’T have to tell me before I pay because “I should know” but if I was an expert at booking trips and I knew all these things off the top of my head that they claim I should know, I wouldn’t go through Expedia in the first place and would book straight through the airline or hotel. This is definitely the last time I’m using Expedia. I’m so upset I have 2 upcoming reservations I booked through Expedia. I’m hoping the hotel is what it seems like online but I am not counting on that. Like another review says, BYE EXPEDIA!.Version: 19.45

The worst app in historyThis has been the most painful experience trying to access any information through Expedia - either via the APP or the website. All I want is a copy of my invoice. Your Chat Now goes nowhere - nor does your 0800 number. I have been trying to access “My Trips” via the website also which has been absolutely beyond hideous. Honestly never experienced such useless customer service..Version: 21.06

$$ Discrepancies in app and websiteThe app doesn’t have all the functions of the desktop website, I also noticed that the price for hotels on the website and the app are different - the app has a higher price but offers double points for bookings through the app. It just doesn’t make sense though, the benefit is cancelled out. So I hope that Expedia makes it more honest in the app and if Expedia is offering double points with using the app to not cancel the benefit by raising the prices in the app. That is my customer experience and feedback of the app, also I hope that this will help Expedia keep improving their service and product more transparent..Version: 20.06

Motel reviewUnable to review a motels lack of service re pet friendly accomodation..Silky oaks Gilgandra NSW paying $110 a night on 2 occasions & firstly after complaining to manager in case he thought we’d left it did not clean up the broken glass & dog faeces outside unit on request after our first nights stay..2 wks later it was still there plus a clean glass in the fridge in its paper wrapper had a lens wipe & bottle top inside wrapper...Very shoddy & poor hygiene practice after we who travel with dogs one who sleeps in the car, leave the motel in an orderly manner & have to pay the hefty surcharges after you advertise free pet friendly accomodation...please review & check these places before you advertise them...Version: 19.43

Multiple chargesWhen trying to book with the app I was charged over a dozen times trying to book the flight . Every time I got to the final part of paying for the trip , it was telling me that it was not working and to try again in a few minutes . I did that several times and the got the same result . My bank then sent me a message stating that someone was billing charged to my account numerous times and put a block on my card for security reasons . I then looked at my bank account and was in shock that Expedia had accepted payment on every failed attempt I made to book with the app . I then called up the booking staff who successfully booked it for me over the phone . He mentioned that the reason that my problem occurred was due to me booking the last 3 seats on the flight which had the app confused as it wasn’t quite sure if someone else may have tried to book them at the same time and this stalled the app process in being able to complete the purchase . I only hope now that Expedia can help in refunding the moneys back into my account ..Version: 18.24

Horrible App with Horrible Customer ServiceWhere to begin, first off I was going through Expedia to book airplane tickets for a trip to Miami. Okay first off booking the tickets is easy and quick. My problem is not there but going through the app the transaction wouldn’t go through but look at my account and they took the money out of my account. Smh, called them immediately and they tell me they don’t see anything on my Expedia account. I’m like you should cause there was a debit against my account multiple times. So to speed this up, argued with some agent for an hour on it coming out of my account. And that my bank can’t release the funds unless they sent me a letterhead and they refused to help me. I was like okay so since y’all took the money out can I just get y’all to confirm the plane tickets then and she stated no I had to do a new order and be charged again. Asked to speak to a supervisor and was placed on hold for an hour. The lady came back on the phone just to say she is getting me a supervisor and still no supervisor 30 minutes later. I’m all the way screwed right now and stuck two extra days cause of Expedia this is an outrage..Version: 18.33

Expedia Customer ServiceThe customer service is less than adequate. Agents are either not equipped with the tools or authority to make clients happy or they just wont do it. I spent over $2000 this month and they gave me a issue for $3 worth of points?.Version: 21.06

SCAM!! Be careful!!I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!.Version: 19.27

Expedia tried to pocket the difference and blamed the airlineWe had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid. I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again..Version: 20.13.1

Worst Customer service ever!!!I booked a 2 night hotel stay through Expedia and got a slightly lower price. I wanted to cancel 1 night. It said I had to call because of fees. I called hotel 1st. They said I could cancel they charge $25 if I booked with them. But I had to cancel with Expedia. I called Expedia and got someone with a foreign accent so hard to understand, then he said ok would be a $25 fee. I said ok. He says he has to call the hotel, then said they couldn’t do it and so he couldn’t do it! I asked him to explain why and he kept saying “it’s not available “, which made no sense! So I called hotel , they said they talked to the Expedia guy a couple times and told him he had to send a form or authorization to cancel and he refused to do it!! Guessing he didn’t want to lose commission. So Expedia guy says he can’t cancel the night. I ask for a supervisor, none available, says a supervisor will just say same thing. Hotel said they’d be happy to cancel room if Expedia just sent proper notification over which he REFUSED to do! I was getting very angry and upset, so decided to just leave it alone. I will NEVER USE EXPEDIA AGAIN!!!!!.Version: 20.7

Annoying appI much prefer the website but TripAdvisor took me to the app without asking! I started using it to give it a try but too many annoying issues. I left the app to get a better look at the location of a hotel I like on google maps. On returning to the app it had lost my list of hotels - going back to something I looked at weeks ago. Also the long banner pictures of hotels are particularly irritating- I want a decent picture but at least once you touch it a full screen picture appears. One hotel on TripAdvisor did not come appear on the list only got it by searching directly. Strange. Please fix issues Expedia as you are my preferred hotel booking agency..Version: 19.17

Expedia’s Customer Service plays games!!!Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company..Version: 18.41

The worst appThe worst purchasing app ever. Poor customer service who need more than 30mins to check the policy for you. The poorest service ever for helping you purchase the flight tickets and never bring the easiness to you but full of confusions. There’s no instructions on check-in which lead to our late for checkin as it looks like everything’s all good and just be at the gate. No simple and clear instructions on checkin and other. Poorest app ever. Never use again. Never..Version: 19.6

Coming back to ExpediaFirst off the app did not recognise the password stored on my iPhone, it worked last time, so reset password Next book flight after entering ALL my details including CC(Expedia forgot the lot) it tells me the seat I’m trying to book is not available! Back to flights, still showing available seat on the flight I want so try again, guess what? Yep re-enter all my details (I had ticked the remember me box) again all the way, no seat 3rd time lucky, the whole thing again, yes I ticked the box, and finally got a later more expensive flight. Just over 2 hrs to book a flight!.Version: 19.47

No Response Given.Rang Expedia tonight as our flight had been cancelled which meant we would need to change our car rental booking. The guy said he would call Budget Car Rentals then call me back to confirm the change. Have not heard anything from anyone and am very disappointed!!.Version: 19.6

It’s ok. Good in some areas. Falls over in others...Pros: - Getting holiday packages together is a breeze. - Expedia points are easy to earn and used towards future bookings. - Nice app layout. - Good discounts. Cons: - Confusing and convoluted itinerary; Layout, And general delivery. - E-tickets are not E-tickets! - Pricing is always more expensive than other budget travel apps. - When booking flights and selecting seats. The selected seats are not always reserved with the airline. Very annoying!! - Not enough filters for bookings. - Profile information is sparse. Recommendations: - Add more personalised profile options. I.e seat preferences. Hotel preferences...Etc... - Simplify the itinerary delivery. There’s to much useless information on the page and not enough useful stuff. - E-Tickets. Sort it out..Version: 19.6

Expedia error = your financial lossRecently had to purchase a new ticket from Thai airways at check in desk for one of my staff after booking on the Expedia app whereby even though I had entered his name as the guest for the hotel in a package deal, the flight was automatically assigned to my name, and Thai would not accept it. Extremely disappointing UI / UX error by Expedia design team that has cost me $800. All it needed was an auto-prompt “you have entered a different name for your hotel booking than we have automatically assigned for your flight according to your account you are using to make the booking - are you sure you wish to proceed?” = problem averted..Version: 18.11

UntrustworthyDue to COVID my flight was canceled. In May 2020 I requested a refund & had to contact Expedia every month from then. After getting the run around I contacted the airline directly & was told that I should have been given a full refund. Finally after me continually chasing Expedia I have my refund. What a waste of my time NEVER again I will not use Expedia.Version: 20.44

Warning!!!Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!.Version: 19.49

LackingWhy create an app with no contact number on there to be found..? Of course there are times when panicked customers need to speak with a representative, yet no such information on the app exists, or, at least it was difficult to find. I was told that I’d be informed of further details regarding my flight 24 hours before. This turned out to be false. So to avoid issues at the airport I thought I’d try and call to check. I then had to find a service number off the internet, which I called and it turned out to be an awful long wait and navigation through a dated automatic service. When finally put through to a human I was told ‘sorry, this is American customer service. You need the british one). Disappointing.Version: 20.05

App designed to give you a bad flight experienceThere is no way to reject basic economy tickets without also rejecting regular economy, and there is no way to find a flight and then change the class before you book. On the expedia website I can see the flight I want has both regular and flexible economy options- on the app, where I would get more reward points, I can’t book either of those. It’s either poor programming or a deliberate attempt to make people buy the worst possible tickets: either way, that’s not ok. I give it two stars because it would be really simple to buy terrible tickets if I wanted them, but I’ll never buy anything on it at this rate..Version: 19.41.1

Promised refund but none receivedBooked accommodation that I had to cancel due to Covid 19. Was told I would receive a refund coupon within 30 days. After following up was started to give the run around. Told numerous times I would receive an email with my coupon within 7 days. That went on for a month. Was then told I would have their final decision about whether I would receive a refund within 3 days. Still waiting for that email. Terrible customer service and complete dodgy company and subsidiaries. I was even sent an email telling me to call to speed up the process. The number they gave me was for another company 😠.Version: 20.26

Stay away don’t use them, Worse experience ever with a booking agencyI would rate this company lower because of how scummy they are. We booked a room for the weekend to find out that when we got to the hotel the whole place had been sold out and expedia actually hadn’t booked us a room. Even with the confirmation number and Itinerary number stating we had a room there was nothing in the hotel. We got to the hotel @ 8 pm after a funeral with a seven week old child, a 3 & 4 year old. We had to drive 3.5 hours home that night with them screaming because we had no where to stay. To top it off when I called their customer service to get my refund, they told me it would take 7 days to process because it had already been charged. They are thieves!!! I demanded my money back immediately since I received no service. They transferred me three time before I got to a manager who could process the refund. Each time they transferred me the wait time got longer and music more annoying. This company is running a scam and they do dirty business. I would never use them again. Don’t use them if you rely on having housing when you arrive at your destination..Version: 18.8

My mom waiting in airport for 6 hoursWe bought a ticket from Orange County ti Evansville with an hour stop in Chicago. First the flight was delayed an hour in Orange County , of course arrived half hour late at O’Hara’s, so the people missed the plane to Evansville. My mom wasn’t informed about this by crew , one of the passengers told my mom about this so he went and found out the next plane was at 9;50 pm . So my mom helped by this passenger was waiting fir the plane but then she was moved to another flight an hour later. My mom was upset because all the wait and changes and the fact that we were waiting at Evansville at 5 in the afternoon according to the ticket we bought . It’s the second time that American Airlines does this uncalled and don’t care about costumer imposition. We were waiting my mom for hours and had to paid taxi for that many hours, we live two hours from airport. I tried to talk on the phone with supervisor he told my mom that was personal , he wouldn’t talk to me . My mom is 73 has to use restroom many times, she was hungry and cold waiting in airport fir more than 6 hours ......now them just told my mom they re canceling the flight again .... wth please a supervisor on any help in O’Hara’s airport.Version: 19.33

Error refreshing trip detailsDoesn’t show my booked and paid for trips instead says there is an error showing your trip details. Losing trust in this app/service. Reinstalling the App doesn’t fix it. Phoning customer support did not resolve the issue either. They told me to print out the email confirmation instead or view in browser. The whole point to an App is you keep all your bookings handily in one place! I don’t want to mess round with bits of paper..Version: 19.33

GlitchySome of the basic drop down buttons don’t work- ex. when trying To increase number of guests - the “+” and “-“ buttons don’t work..Version: 21.10

Don’t use this app and don’t trust the companyI bought a flight tricker on Feb 2021 and Expedia told me my flight has been cancelled one day before departure and I will get my refund within 8-12 weeks. I wondering what take it so long to release a refund, but fine, at least I believe I still can get my money back, but after 3 months later, I try to call the customer service, they always put me on hold for like 1 hours and keep telling me the same but not solve the problem and the social media account never reply, most importantly, the app that I am using can not do the online chatting any more and it just keep letting you to call them. Now, more than 3 months now, I am still waiting for my refund for more than £1800, this is the worst app and worst experience I have ever had in my life, no customer service at all, cancel my flight one day before departure, never refund that money you promise to refund, don’t use this app guys, don’t book any flight from Expedia that’s the only way can make your life easier.Version: 21.19

Customer Service is Terrible!I had the worse customer experience with Expedia. I booked a flight with Malaysia Airlines via Expedia and was later advised that our flight had been changed for a whole day later! This was terribly inconvenient. Expedia advised that the airline refused to provide a full refund so I contacted the airline directly which they granted the refund but I need to speak to the travel agent (being Expedia) to organise it. Until now I am left without a flight nor a refund. I will never use Expedia again!! The application is also terrible!!.Version: 19.32

Terror flightMe and my father bought our tickets $500 dollars and for return it was free next thing you know the cancelled my flight back so I called and they gaved me another flight closer they wanted to charge me for a return flight so I told them why would they charge me for something they cancelled they hanged up on me so I called them again but a different person answered so I told them the whole thing again. So they gaved me a flight a good flight but the thing was they the last flight to my destination was p.m so I was ok with that time. Now when we were at Washington my last flight they changed it at the last second and me and my father were freaking out on why would they do that so we were stuck at Washington tell we figured on what to do. So I called Expedia for a money return but the guy was falling asleep at the job real professional guys, so I was telling him why I wanted that so he told me “ok I’m going to call United for a refund so it’s going to take 7-8 minutes on the wait time so if the phone call hangs up is this number ok to call back” I said yes it is and guess what happened the call hanged up so supposedly he was going to call back but I guess he fell asleep on the job. So I called a taxi but what was the difference if it costed the same as a plane ticket $400 to Roanoke. So if you want to get ripped off and not get your money back then Expedia is the site. Oh yea I’m still waiting on that refund..Version: 21.03

Absolutely no customer assistanceI was needing assistance in changing a reservation I had booked. Unfortunately the only assistance offered was by a robot on ‘chat’ who had very limited ‘command words’ to help. The robot kept saying it couldn’t find my booking and then gave me a phone number for customer support. I was on hold for an hour waiting to speak to someone and ended up getting frustrated, hanging up and cancelling my reservation all together... funny how the robot suddenly was able to find my booking to cancel and take my money... absolutely ridiculous!!! I will never use Expedia again!!.Version: 21.12

Sign in issuesI didn’t sign in but made a booking. Manually entering the itinerary number to find it, it asks me to sign in to do so Duh!! So I created an account and then tried putting the itinerary number in. It then asked me to sign in using the email for that itinerary number ? Duh again!! Never got an email so I assume that got lost in the post. But they sent me the details to my phone number with a link. Surprise surprise!!! The link doesn’t work? So, did I put an email address that maybe had a typo? How the hell di you fix that issue ? Open an account. Ok did that. No itinerary coming up. Won’t accept the itinerary number as it’s not associated with my account ? Tried changing password. Hmmm no go ! Never mind I’ll use another company next week..Version: 19.32

Horrible customer service and ability to use creditsI have used Expedia for years and always raves about how easy and reliable it is but lately everything about the app, service and customer service live abs virtual is horrible. I feel like it’s all a scam. I have multiple air credits due to Covid and have tried to redeem them. I get confirmations that my flight is booked and thank god I double check everything because all of the sudden my tickets are cancelled and my credits are missing. When I used virtual assist they pull up all these travel itineraries to other countries that I never reserved. When I speak to a live customer service rep they barely understand English. Tell me my credits don’t exist even though they were on my app and I have confirmation emails. Then they tell me to call the airline directly. Keep me on hold for an hour while they say they are reviewing my info. I call the airline directly and they say to contact Expedia because Expedia never sent my payment and credits. In addition they charged my credit cards for the overage cost. Still no credit for that. From now on I will book directly with the airline. Have had perfect service from them and my credits exist and easy to use. Expedia seems like crooks at this point. If it was just one time I would think it was a mistake but this happened 3 times..Version: 21.11

Double bookedI was double booked into a motel. When I rang Expedia to ask for booking to be changed or cancelled they were unable to refund me right away. I was told upto 30 working days. Obviously this is policy but when you require that money ASAP because u needed it to find other accommodation then I would expect Expedia to offer options of accommodation. No I had to turn around and travel two hours home as I had no other options. Took two minutes to take the money out of my bank account and two weeks for it to be returned. I will not be using this app for booking accommodation. It’s too expensive and you’re NOT guaranteed satisfaction..Version: 20.25

Checked Luggage included in your Ticket?Wanted to book an airline ticket where the price ‘Advertised’ by Expedia INCLUDED ‘Checked Baggage’ however, the airlines website showed that the costs associated with ‘Checked Baggage’ were on a ‘sliding scale’ so the 30Kg was a lot more expensive than the 20Kg. Expedia however could not advise what their ‘Checked Baggage’ INCLUSIVE TICKET was good for! So, would you like to roll up at the Airport and find that due to the weight of your ‘Checked Baggage’ and the fact that you had NOT paid the FULL PRICE when you bought your ‘Inclusive’ ticket you were now liable to pay 5 to 10 times more because Expedia couldn’t get their act together!.Version: 19.10

Heads in the sand during CoronavirusAs it became clear that our holiday plans were adversely affected by the Coronavirus, how did Expedia help us through it? The answer is: They didn’t. It was impossible to contact them by email or telephone and I have not heard a peep from them since they took my money during the booking process. I have had to do all the administrative work myself, cancelling hotel and flights, whilst Expedia stayed very quiet and did absolutely nothing. I despise them for this and will never consider using them again. In future I will book everything myself, directly with hotel and airline, because after being forced to contact these companies to cancel, I know I am more than capable of booking holidays with them. Expedia? Don’t need them, they’re history..Version: 20.12.2

Never againI booked a trip using Expedia. Because of the pandemic I needed to change the flight. This last April 5th I flew down to Orlando without any problem. When it was time to come back the airline said we didn’t have a ticket. We had seats but no ticket. Apparently Expedia didn’t transfer the money to pay for the flight back. AA made us purchase tickets to get back. The next day I called and talked to Lester. After about 30 he put me on hold to “look into it” then after 10 minutes just hung up on me. Never called me back. So I called in again waited the 140 minutes and talked with Makai. Said she would push it on and to expect someone to contact me within 2 days. A week later no one has contacted me to resolve this. So I called back today. 3.5 hr wait!!! Talked with Janelle this time. Apparently no record of any of my previous discussions. Explained the entire thing over again. And she hung up on me. Called back- 3.5 hr long wait....again. Regardless of the outcome of this resolution I will never use Expedia to book a trip again. Have told my friends and family to not use them either, and I would suggest you do the same..Version: 21.15

Barbados 2018First time using Expedia. It was a very disappointing experience as the photos shown when we booked did not match what we was given so had to pay an extra $100 per night to get what we thought we had booked. Although the booking said 2 adults and 2 children (breakfast included). The first morning going to breakfast I was informed that the breakfast was actually only for one person! This didn’t make any sense. The most misleading booking I have ever made. The first two days of a seven day trip spent have discussions with various staff at a lovely hotel while my family looked on anxious and hungry. I would not book via Expedia again. What an upsetting start to a holiday that we spent a small fortune on..Version: 18.49

InhumaneTrying to delete your account is a pure hassle and they make sure you can’t process your request. Are they that badly in need of keeping you!? Shame on their method.Version: 21.10

Useful.....but is it competitive still?We have used Expedia for years, and found it excellent, offering as it does, a variety of money saving features eg flight +hotel+car. But recently, the flights seem never to be competitive. The landscape in which Expedia operates is far larger now, and thus highly competitive, at least in marketing terms. Also: too much marketing straight into my email box, with “you have been specially chosen...”offers. The algorithm working non-stop I suppose..Version: 19.26

Many issuesAfter booking our trip I quickly realized that trying to make any changes was extremely inconvenient and difficult. They offered little help in rescheduling a flight after a weather cancellation. I asked them to cancel my departure flight and was told I was eligible for a refund which turned out to be untrue. I scheduled my departure flight directly through AA which was a better option. They couldn’t help me with make changes to my check in date but some how manage to cancel my room reservation. They said they never made any changes but the hotel had it as canceled in their system but luckily the hotel staff was amazing and went above and beyond to accommodate my wife and I with no help from Expedia. I will never book a trip with them again. If you can afford to spend a few extra dollars and book your trip directly through the airline or resort or wherever your traveling that is the better option. If you book with Expedia and have any issues you have to go through them to resolve it the hotel or airline will not be able to help you. Customer service is very mediocre..Version: 21.07

Arrived to a closed hotelTop tip: use Expedia to find the lowest rate, then use that info to contact the provider directly and they will match that low price. With Expedia, if things go sideways, you can’t reach a human to fix, or to get a refund. I was stranded due to an Expedia booking at a closed hotel. They will never get a dime from me again.Version: 21.16

3+ hours on hold if something goes wrongJust a joke, everything is okay until you need to call them to change a reservation etc. Worst experience ever. 3 plus hours on hold. Screw you. Don’t need anything change, just keep my money..Version: 21.11

Why so limited?I’m an Expedia fan, and the app is pretty quick and seamless in its operation. However, why are so many features missing? Examples: 1. You can’t book two rooms at once. Most competitors’ apps allow this. I don’t want to book one room with a no-cancellation clause, and then find the other remaining room has been taken before I can go back in and book it on a second transaction. 2. You can’t edit your account (payment methods, contact details, etc). 3. The filters for hotel selection are virtually non-existent. Filtering is one of he prime ways of homing in on the right place for your requirements. You can’t filter by anything useful. All of this is only available through the full website, and yet is run-of-the-mill on other similar apps. Sort the above, and add Touch ID for payment and I’ll give it 5 stars..Version: 18.13

Can’t link my bookings with appBooking confirmation email says “Download to phone”. Clicking that leads to Download App, even when already downloaded. Can add my itinerary number to the app, even when logged in, as it refuses to recognise any combination of email and itinerary number. Can’t get past go with this app. Useless. Delete..Version: 19.31

No customer loyaltyDuring this period of time ( Coronavirus) was heartened that our hotel had made allowances for all bookings including prepaid non refundable to be rebooked or resort credit issued, however this needed to be recognised by Expedia.. all throught this epidemic their non refundable policy has been reiterated and webpage enquiry refers you back to fine print .. trying to get a call thru was impossible and like so many others on social media and forums I have to say that Im very disappointed in this company.Version: 20.13

Required to change reservationOn hold for over an hour with no timeline as to when you would answer the phone. Will not use Expedia again..Version: 21.12

ScamI highly recommend just using this app to strictly compare prices (kayak and hopper are also great apps for this and hopper has cheaper flights than any other place I’ve found). This is the second time booking my flight through Expedia. The first time was not that bad. This time though I had to do schedule changes for my flight. I called Expedia twice. They explained to me that they had a fee of about $90 to change the date (no biggie I understand) and that I had to pay the difference in price (again understandable) my ticket originally cost $340 and I looked up online how much of a difference it would be to estimate about how much I would be paying which was roughly $200 in total. I called the first time and I gave them specific flight numbers and time to make their job a bit easier, and the end result they were asking for was $800 which is a little over the top. I didn’t want to pay that much so I hung up and called again with in seconds to double check. And once I gave the exact information and everything the end amount was $1000 ???!! I understand that prices fluctuated but that was crazy. So I cut out the middle man (Expedia) and called the airline and ended up changing the dates for just $215..Version: 20.03

Terrible Customer ServiceFor anyone who is abroad, you will be charged just to call Expedia. The live chat is useless. It can’t fix any problems. It always sends you to call an agent because no matter what time of day all the ‘chat agents’ are occupied. Calling I’m left with an enormous phone bill and the wait time is 4hrs or they’ll maybe call you back..Version: 21.16

What points?!I’ve booked and paid for numerous hotels and flights etc (thousands $$) via the Expedia app only to discover that none of the points I thought I would have have been credited to my account. All of my trips are showing in my account however after 2 phone calls to customer support I am still without any points. When I called Expedia all the person could say was ‘it’s the policy’. There is no transparency at all - when the app says earn 800+ points for booking, it is extremely misleading..Version: 18.4

Worst Expedia experience - flight change due to Covid 19 -won’t change itI had to return to HTX from DIA due to Covid 19 outbreak at work causing major staffing issues. I had a credit with Expedia from a prior cancellation of $249 on my account . I had to call 8 times over 3 hours because they kept doing call back automated responses and then they wanted to on the 8 th call charge me $123 more than the other 7 times I had called telling me the price went up and refused to use the credit. They have calls that drop during the interaction and at this point I believe it’s on purpose .I just gave up snd just tried again and after getting through snd a flight in process one way dia to HIA they refused to tell me the credit balance and I got hung up on again . I’m so tired snd frustrated I could spit nails . All this while on Thanksgiving holiday . So supportive they are absolutely not during this covid 19 pandemic . I have used them for years and I will never use them again . Going directly through the airlines from here on out . So I have a $249 credit they refuse to use to get a one way home , I am so blown away because I can’t book it through the app all credits have to through the phone 🙄.Version: 20.47

I didn’t get a confirmation email for a bookingTonight we were rung by a motel to say we didn’t check in. I never received a confirmation email to say that I had a booking so booked thru another website to another motel. Now I have been run to say I’m a no show. But I have no ref number or confirmation.Version: 20.35

HorrendousAfter having our flights cancelled due to Covid and an email stating we would receive a refund, I have been on the phone over 10 times in the last 9 months trying to find out what’s going on. Each time, I get told I have to wait longer. At no point can anyone I speak to give me any idea of when my refund is meant to arrive. When I ask if I can speak to someone who can give me an answer, they simply refuse to put me through! I can absolutely appreciate the situation of covid, but if you put in writing I’m entitled to a refund, then you should be following through with that and not making me feel like you’re giving me the run around hoping I’ll just give up! Worst experience ever!!!!.Version: 21.12

Hard to share links with othersThe app isn’t great when you want to share a potential place with another guest, and doesn’t give you the option to invite them to the booking at the end. In addition, the photos aren’t great to view - slow to load and only a few pictures available on the app. Other than that it works great.Version: 18.12

RIP OFFJust downloaded this app as my friend said it was amazing and it’s easy to use which it is (easy). I went to book some flights from Gatwick to Bologna for 5 people and thought I would just check the actual airlines app who we will be flying with and Expedia is £100 more than the airline app, I understand they have to make money but putting a 33% extra on top is ridiculous I would of booked if it was 10-20% extra because of the rewards system, but no thanks, to say you get the best flights at the best prices is false advertising. I feel sorry for your customers. It’s sad that you are lying to them..Version: 18.26

Never againI kept getting phone calls from an Arizona phone number that I ignored bc I don’t know anyone in AZ. When I called the numbers back, the calls would not go through. I also received emails from an email address that was different from my initial confirmation email and contained a different phone number than what’s on Expedia’s webpage. When I called the number on the Expedia site, they initially told me that everything was fine. But after checking with the airlines, it seems that one of my flights couldn’t be booked bc of missing information. (Missing info was birthday.....that was submitted during purchase and stored in my profile on Expedia). Weird that one flight was booked/confirmed with no issue and the return flight couldn’t be ticketed bc of that. Unfortunately the airline couldn’t complete the booking and I had to call Expedia again for assistance. I spent at least an hour on the phone with Expedia today. And come to find out that whoever booked our flights didn’t have enough common sense to book my toddler in a seat next to me. So I’m still waiting for the return flight to be ticketed so I can try to change seats. Never again Expedia..Version: 19.21

What’s the point?What’s the point of a travel app that won’t recognise when you book travel. Even emailed their service team and their response was “it should work on the website” - so again I digress “what’s the point of having an app”? As a regular traveler the thing I do most is lose track of bookings so guess what, I won’t be using you anymore.Version: 19.33

Horrible experienceI wouldn’t touch this service with a 10 foot pole in future. Absolutely disappointing experience with how they handled my tickets booked on Virgin Australia. Just passed it all to the carrier that is almost non existent and washed their hands off everything. There is a reason we didn’t book direct on Virgin and instead went through Expedia as we trusted the brand - but this experience has revealed how shallow the promises of this brand are. Not worth a cent of my money!.Version: 20.26

Hotel reservationsWent to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then the app quit working and it didn’t give me a itinerary number or anything. So I called Expedia and explain to them that you charge me and that I got no itinerary number or a receipt saying that my room was reserved. The guy did not understand at all. He kept asking me if I wanted an upgrade and I said no I don’t want a upgrade you charge me for a room that I didn’t get The guy went on telling me there was nothing for him to do. I told him okay then I want my money back cause you charge me twice which I saw in my bank account. He told me I had to call my bank and figure it out. I am not going to call my bank for something you did. So after fighting over the phone with him for about 10 minutes about how he couldn’t do anything, he finally said that those 2 charges will be in my back on my card in 24 hours to about 48 hours. I will not be reserving anything off of Expedia again. I understand that the app will sometimes freeze, but when it does, they need to have better costumer support and not tell me to fix the mistakes they made..Version: 18.45

Keep upgrading this appWould love to be able to book multi city trips and have had a lot of errors while booking hotel. Great app otherwise..Version: 17.37

Refund for missed tripWe were due to go to Glasgow to see David Gray. And the Covid 19 lockdown was just about to happen but the hotel would not answer our enquiries as to wether they were going to be open. Expedia ‘ chat ‘ is next to useless as its not manned by a real person and send you round and round. The ‘ refund voucher ‘ came in July and it says we must use it at the same hotel in Glasgow. As we have never been to Glasgow and are unlikely to go there any time soon this is also next to useless. Very poor effort for a large corporate company that will suffer as a consequence of poor service. We will never use Expedia again.Version: 20.29

The most hopeless and worst companyI’m definitely gonna say that this company is the most unprofessional and are hopeless, I have bought two flight tickets which with no reason the airline canceled our tickets and this hopeless company is having us jumping in between the airline and Expedia with literally not even a clue if they are gonna give us back our money or not, it’s been more than 5 months and we are not giving up, customer service don’t know what are they doing or searching and never have a clear response and you end up losing the money, literally it feels that this is an scam app, Apple should remove this app from this platform.Version: 20.43

DisappointedI had no problem with Expedia until a book a long flight with it. The worst experience I could ever have with an app/travel company ever, just book small flights with them if you are in a hurry, otherwise forget this app. Kept changing my flights 8 or more times, sent 3x the same itinerary even when I spoke on the phone to customer service saying we didn’t approve it, sent email, sent email+phone, many calls on my work time and few emails with not respectable schedule changes. The worst thing was when I looked up in other travel company and the SAME ITINERARY we bought before that they want to change was still been selling 🤷‍♀️🤷‍♂️ Just resolve my problem after calling straight the flight company. Days and days of stressing out..Version: 19.27

Find another companyI surprised my wife and son for Christmas with a trip for Spring Break. Unfortunately COVID has other plans. Fast forward a few months and here we are rebooking the flight. Two and a half hours later because you have to call and can’t just use the credit they give you online, and I s as m charged $98 more dollars on CHEAPER than the original flight. The next day we receive the confirmation email and we select their seats etc. The following day an email was sent one leg of the trip was canceled by the airlines. I call the airlines only to find out (28 minutes later) EXPEDIA only created a “skeleton” reservation but never fully booked that leg. I call Expedia and 40 minutes later am disconnected after being told it was the airline’s fault and they are not booking this far out (2 months) to which I informed her that wasn’t the case because the return flight was 2 weeks after the flight in question and was fully ticketed and booked. I had already told her twice what the airlines discovered. Here I am on hold with a supervisor trying to get it straightened out and at 29 minutes and counting..Version: 20.22

Customer service needs improvementI book a flight 4 months before them 3 weeks before my flight I got an email that they change my flight schedule and now I’m calling them but I’m waiting for an hour now and still no answer.!.Version: 21.09

Watch currency conversionAfter booking return flights believing this to be a good deal, was shocked when the conversion rate cleaned out my account. Contacted Expedia only to be told I needed to speak with the US office, spoke to several staff members only to be met with patronising inertia! Their conduct is unconscionable, I selected my countries currency on the app, included my countries home address only to be told it was my responsibility! Their app states they are not able to change the currency, nowhere in the app does it state that it’s American! Their solution is to cancel the flight wait the 72 hours for the money to hit my account and book through their Australian office! Not an option when I don’t have the money to do that and fare increases as times moves closer to travel time, they know all this too! Most unhelpful and distressing especially in extenuating circumstances!.Version: 19.47

Please fix this problems from AppI have booked the tickets and wanted to check the info from this App. But i can’t see my all booking info because they showed depends on country not depends on Account. What i mean is that some tickets i can see when i enter with Expedia USA, the others i need to access with Expedia UK. I really don’t understand why I can’t manage my trip with only one account access. If i want to check all my trip i need to login with Expedia USA and logout and again login with Expedia UK. Please fix this app i could manage my trip with only account access not depends on countries. Thanks..Version: 18.31

Vico equense tripWe organised an Italian trip in order for our 15 yr old granddaughter to visit Pompeii following her GCSE exams via Expedia including flight,hotel , and taxi from airport to hotel. I liased with Expedia requesting our granddaughter to be in a room of her own and next to ours to give her both privacy and security i received a reply confirming my request unfortunately on arrival at hotel my request message was never sent to hotel and my granddaughter was placed away from our room and hotel wasn’t able to put us next to her I was so let down by Expedia not a good start to our trip From Valerie.Version: 19.34

Im a good customer with ExpediaI got charged for an amendment fee of AUD 114 just because I had a mistake in my return flight for my next trip, i have been a good customer of Expedia however Expedia charged me for changing my flight just few minutes after I did my booking, this is unfair. I also checked with the airline and the airline doesn’t charge anything, I work on Freight forwarding industry. Terrible experience with Expedia... I’m I’m very disappointed. I think I will be looking for other alternatives after this experience..Version: 18.37

My 2 Anniversary was ruinedExpedia was the worst trip I ever took . I’m never booking through 3rd party again I advise everyone to go to the Direct Website of the flights and hotels you want to book I got way to San Juan to see my hotel was under construction and do to my asthma I couldn’t stay there which was not told to me when I booked this trip on the phone with an Expedia representative if that was told to me I would not have choice this hotel then when I called Expedia to relocate me they gave me a hard time tried to make me pay extra money well I did pay extra money that had to be refunded to me or they wouldn’t be able to get me into another hotel .. I was hot , frustrated, and staying in the middle of nowhere trying to get relocated with Expedia then the hotel they sent me to was the worst I ended up booking a room at the Sheraton and calling Expedia to give me a refund for my hotel Porsche which they didn’t even give me my whole amount !! Never book with EXPEDIA they are the WORST !!! The beginning part of my anniversary was terrible because of Expedia I couldn’t even enjoy my first day in San Juan because of Expedia....Version: 19.32

Online booking system has clichesThe first flight I booked it was in another currency so cost me $450 extra. They need to clearly state which currency they are quoting in. The second flight I booked through Expedia they double charged my Credit Card and it took 4 or 5 business days for them to process the refund..Version: 18.40.1

Don’t use ExpediaI’ve used Expedia for over 10 years faithfully. In March 2021 I booked a two night stay at a hotel in Satellite Beach, FL and upon arrival found bed bugs and or bodily fluid stains covering beds in a very unsanitary hotel, “Americas Best Value Inn Satelite Beach”. I called Expedia and explained situation to agent and he assured me that the second night would be refunded by Expedia but that I would have to work with the hotel for a refund of the first night which I attempted to do only to have the owner or manager tell me to never come back to his hotel and then he hung up on me before I could say anything. Now I receive an email from Expedia saying that they are not refunding me anything and that it was never promised. This is not only a lie but it is also against there refund policy. At worst I would only pay for the first night stay if cancelled after 3 PM on the first day. However in this situation I of course was not going to sleep in a bed that was unsanitary with bed bug stains and or bodily fluid stains (especially during a pandemic), of which I took numerous pictures of and sent them to both Expedia and the hotel manager or owner. Note that the hotel switched my first room with another room in which I found the exact same conditions on the bed which I also took pictures of..Version: 21.11

CANCEL FLIGHTS!!I’ve been calling, using the app, filling out forms and no one is able to give me a call back or answer my request to cancel my flight which is today. I understand that with the ban to travel to Europe there’s a surge of cancellations. However, Expedia is deliberately trying to not answer customers by hanging up on them and making us fill out forms for cancellations, which can take up to 14 days. All communications with this company are nonexistent . Been calling since I found out about the ban, even though in their website it advertises that you should call if your trip is within 7 days. I call, provide my itinerary number, places me on hold, and after 2 songs on the line, they hang up on me even before answering. With the itinerary number and date of travel that they ask, all customers who have flights today should have been answered and filtered out to provide assistance. Meanwhile, other flight companies like delta or answering their customers in less than 20 min!!! Never again booking with this company! Lesson learned. I’m sure other customers agree- just look at the comments of desperate people on their social media pages trying to get some assistance..Version: 20.11

Very disappointedI booked my Kennedy NASA space station trip through Expedia about 6 months ago or so. My ticket was never being processed and now I want to cancel it but I can't. I have called the support centre 5 times and everyone was telling me to wait for 72 hours and it will be processed.... I am also waiting for my refund from my hotel booking which the cancellation was made on the 16th of September! Got the same old response of waiting for 72 hours and someone will contact me, never has had anyone contacting me. I am so disappointed as now I won't have money to spend on food and transport when I get there. Please can someone get in contact with me?.Version: 17.38

No one is answeringI tried to call today many times and it takes 3 hours until I just give-up and cancel the call. Can somebody hear me?.Version: 21.12

WORST CUSTOMER SERVICE EVER!I booked a trip to Vegas last night using the Expedia app which is directly linked to my Expedia account. Because my wife is not going on this trip with me I put my email address in instead of hers. I noticed that my trip itinerary was not showing up in my account so I called Expedia in after being on the phone with them for two hours I was told two different things. One, since I used a different email address when I checked out that it did not register to my account, then I was told that I must have gotten logged out of my account while using the app due to a technical malfunction. This is very upsetting because I have been with Expedia for 15 years and use them for all of my travel needs. Because of this the rewards points will not be applied to my account and I will not receive the VIP access at the cosmopolitan hotel in Las Vegas. The last woman I spoke with claimed to be at Expedia corporate and she was astonishingly rude, told me I was just out of luck and there was nothing she could do, I insisted that this is ridiculous and then I did nothing any different than I have done in the past while booking on the app through my account, she then hung up on me. I will be looking for different ways to travel, or boots or kayak maybe..Version: 20.36

RefundI had to cancel a flight (& book a new, more expensive one) as they changed the return flight to a time that completely would have ruined other plans. Not Expedia’s fault but they are my booking agent and they are arranging the refund. I paid for the flight immediately however after countless requests, 14 weeks of waiting and promises to refund I still haven’t received it..Version: 19.49

Completely on helpful customer service.I’m looking to make use of the student travel window that I currently have and I wanted to hopefully have a booking for this coming week. I wasn’t entirely sure as to where I would be permitted to go outside of the UK so I thought I would call for some help with the customer services as the app search wasn’t really helping me at all. All I got was just every excuse under the sun as to why the customer service adviser did not want to help me. I did my best to try to work with her as I was looking for some suggestions. She just kept insisting that I give her a hotel name which I didn’t know because I was looking for some inspiration. She kept saying that she wanted to help me but she was unwilling to do a hotel or destination search. Completely unhelpful and beyond frustrating. I will now take my money elsewhere. 😞.Version: 20.49

Scam! Don’t use this App.Don’t use this app. I’m a gold member, which means absolutely nothing. I’ve been using the app for years until they started pulling these sneaky moves. If you book a flight or hotel, purchase insurance and need to change or cancel, they will make it impossible for you to make those changes. I’ve been trying to make these changes for the last 5 days. The system will constantly say that the server is busy. Try to contact an agent, and the automated system will drive you crazy and hang up on you over and over. I’m currently still on hold , it’s been 45 mins and I’ve yet to speak to a rep. The automated system tells me they can’t help me with my request and hangs up. I msged them and the virtual agent refers u to the phone number where the automated system hangs up. Useless app. Use Skyscanner or agoda..Version: 21.16

Its alrightThis app is ok it works fine but i doesn’t show you full details like you cannot select meals and they don’t show any information about baggage and all and sometimes you have to pay extra as international transaction which they don’t even mention anywhere. Overall its alright it needs some updates.Version: 19.13

Frustrated and disappointedI am not pleased with Expedia. I scheduled a rental car and did not get collision coverage. I received an email telling new it’s not too late to add it in. I clicked the button and tried 5+ times to add it but it kept saying “sorry please try again later”. I tried to add it directly on the app and same thing. I called and was given another number to call. Called that number and was given a third number. I called 3rd number and spoke to someone and they transferred me. I was on hold 20 min and had to hang up because I had somewhere to be and was already running late from over an hour being tossed around. My husband said “it’s fine, it says on the email you can add it when you pick the car up”. I just picked the car up and Budget said they could not honor the $10/day rate, that’s thru Expedia. I called the 3rd number again and the gentleman from the insurance agency said it could only be authorized by an Expedia supervisor. He had no authority and no back door access. Needless to say I did not pay the $30/day collision coverage thru budget. I WILL NOT GO THRU EXPEDIA AGAIN. My time is valuable and I don’t like being treated this way. It’s disheartening and frustrating. Not worth it to me at all! Dr. & Mrs. Barrier.Version: 19.49

ROBBERS! THIEVES! BOOK ELSEWHERE!Booked for a two night stay as a trip to honour my mother who passed away a few years ago. Sadly work commitments cropped up and I couldn’t go. Phoned the hotel to cancel told they didn’t charge to cancel but I’d have to phone Expedia. Phoned Expedia multiple times to be told they don’t charge to cancel but the hotel does. After going back and forwards spending a fortune on phone calls, finally had to settle for £80 refund out of my £145. This company is the worst ever! So now instead of spending that money on my mothers grave (which I was going to do since I can’t go anymore) Expedia have now kept £65 of it. Thanks Expedia. DISGUSTING THIEVES STAY AWAY!!!!!!! BOOK ELSEWHERE!!!!!.Version: 17.40

Customer serviceOne of the worst customer service i have ever seen .....Version: 21.14

Never againI realise these are difficult times but after weeks and weeks of trying to make contact on multiple formats around flights we could not take because of coronavirus, we have had no contact whatsoever. I will never be booking with Expedia again whenever we get to travel.Version: 20.15

Bad UXBased on my usage: App does not have nice flow, it is a mess. Any page can end up to any random page. You are in Trips tab, suddenly you end up in Shop Travel tab and there is no way to get back where you were. Have to start again. Share functionality is useless. If you book flight and hotel for a group, and share it with them, they will not get any booking details or price. It just shows that there is a flight that goes from A to B on date X and will take Y hours. If someone shares a booking with you and you add it to your Trips, you cannot remove it (if there is a way and I cannot see it, it tells a lot about UX)..Version: 19.4

Not an user friendly appI booked my flight on laptop and received confirmation email last night, however it doesn’t show on my app, I used the option ‘manually add the trip’ by providing reference number, I did but it wouldn’t let me through Expedia is a good booking website but don’t think the app is well designed, it def needs improvement.Version: 18.22

Totally incompetent!I booked 2 flights, a hotel and airport transfer fees on 17th Oct 2019. My friend noticed a slight spelling error in her name and was advised by Expedia to cancel the flight and re-book a new one which she did. She was told the flight I booked would be refunded to my account minus a cancellation fee. It is now January 10th and I am still trying to get a refund! I’ve been on the phone for 2 hours this evening, either I’ve been cut off twice or kept waiting for over half an hour and then transferred again. One operator even told me I’d been refunded on the same day the flight was cancelled! I have my bank statements to prove otherwise! Our trip is on April 9th and would appreciate if someone at Expedia would contact me regarding this matter but I’m not holding my breath!!.Version: 20.02

ScamThis is not a good travel agency. It’s a SCAM! I been loyal to you guys since I’d been traveling. I ignore other travel apps and choose to booked on yours. Recently, I took a trip to Phuket (package hotel and flight ) . I noticed that I didn’t received any rewards points at all, considering we paid almost 3k on this trip. I talked to representatives and told them my issue , she said I will not get any rewards points because I didn’t booked any trip from the past 18 months and that my membership with Expedia had been cancelled . When I opened and booked this trip it was under my emails , under their application, no notice that my Membership was cancelled ? When did you tell me it’s cancelled ? I login and logout of Expedia application so many times , but nothing in the app suggest that my membership got cancelled . If my membership is cancelled I should not be logging in and out right? I’m so bitter right now , I feel like I’d been scums... I been a member for more than ten years , never used or Claims any rewards, now I become conscious of rewards points Expedia just throw this rule on me . Im one unhappy customer , I do t think it’s right at all ..Version: 19.22

InterestingI have searched the same 2 trips with two different laptops. One with my account and the other with a non registered Expedia account.. well on my account the same hotel and flight were 20% higher than the non registered account.. very disappointed and from now on I will book my trips without accessing my account until the last page where it requires.. beside this the app end the rest are amazing.Version: 20.19

Horrible serviceI booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so” I would never book another flight though this so called company !! This is just ridiculous!!.Version: 19.26

Gold Member Customer - AvoidA 5 month nightmare. Had to cancel our Europe trip due to covid. Bookings.com, Airbnb and Hotels.com took care of all cancellations within 1 singular call and in Airbnb’s case no call just full reimbursements - I am over 30 phones calls in, countless days and night of hold and call time, including missing days of work, I am over 80 emails in and as of 30 minutes ago finally out and end to this stress mess created by you. - I was lied to(given false information) by Expedia numerous times. Had agents contradict themselves over and over. - I’ve had agents tell me they cannot do something such as call hotels/airlines then hang up and call back 10 minutes later to have the next agent call these hotels and airlines - Promised vouchers that I did not receive but given a $50 credit for the headache. Thanks that covers a lot....absolute joke - Had 2 managers hang up on me mid conversation, not disconnect, actually hang the phone up on me. Note no swear words or threats were made. 1 of these occurred last night - I was hung up on while on speaker with my 60 yr old parents listening and spouse. My spouse has video footage which she will be sharing to social media. - I was told countless times Expedia would call me back or be returning my emails once they got answers. Not once did I receive a call back, and emails I had to follow up on in order for them to respond. I had the hotels following up with me personally before Expedia. - the first month after numerous attempts none of my requests were even processed. I finally got a supervisor on the phone who handled a good portion of the mess and was completely blown away how nothing was handled prior. Apologized over and over. - Now to cap it off my last reservation was a travel credit through air Canada, I followed Expedia’s step by step process on how to use this travel credit which I planned to do yesterday. I sent them the exact itinerary of what I wanted to book for less than the travel voucher but Expedia insisted I had to pay over $1000 to secure this booking so after 14 hours of calls/emails to both air Canada and Expedia - it was air Canada who confirmed Expedia is in fact not booking the itinerary you requested they are booking you in premium Economy. Everything Expedia told me about air Canada was not true. I tell Expedia this and they still tell me there is no economy seats available. BUT I CAN BOOK THIS ECONOMY SEAT THROUGH THEIR EXPEDIA WEBSITE as well as multiple other booking platforms but no Expedia stated there ticketing is what’s accurate. AIR CANADA AGAIN CONFIRMED THIS WAS IN FACT NOT TRUE. So 2 supervisors and 3 agents tell me this seat is not available when it %100 is! I can’t book it on my own dime right this second. So then I change the travel plans to accommodate Expedia and then they tell me this credit does not cover airport taxes and I will also have to pay another tax on top of this so again I am out hundreds and hundreds of dollars. Expedia insists there is nothing they can do and I am out of luck. So I again call air Canada and I actually had the air Canada agent laughing at how incompetent YOUR team is. So she had me record a step by step process to play to your agents on how to process me a AIR CANADA TRAVEL VOUCHER which she said all the staff at Expedia should know and should have offered you. THIS WILL ELIMINATE ALL FEES and allow me to use my full credit as I see fit. I had multiple Expedia employees tell me there was nothing they can do and I have to eat the cost. So if I would have shut my mouth my parents would be out 1000’s of dollars on Christmas Eve. So I call Expedia back and they process my parents the A.C.T.V. is less than 3 minutes. Expedia is now cut out of the equations. The incompetence, lack of communication and disrespect your team has shown is truly disgusting. I am a gold member, I have never in my life gone out of my way to write a bad review for anyone so this is a first. I will never in my life book another trip through you again, nor will anyone in my family and be sure to share these stories everywhere I can. You have screwed me and my family over and over again. Sincerely a once loyal Expedia Gold Member.Version: 20.50

RefundI have emailed Expedia 3 times now about a hotel booking in Patong, Thailand where the hotel was closed when I arrived and I have still not had any response, not even to acknowledge they are looking into it. The money has been taken from my account. Very poor service. Mark Wardrop.Version: 20.24

DisappointedI wouldn’t even give a star but I have to pick something. I booked a hotel with the app and chose the next day and check out the day after that. I paid the $1 to cover any problems if we had to cancel. Then when I went to cancel the day after booking which would have been the day we checked in later I was told that I couldn’t get my money back because I booked it for the day before. I triple checked the dates I entered and even hit the dates on the calendar for that Friday and check out Saturday. But they said I can’t get my money back because I was a no show. Yea because I booked it for the day after not the same day I submitted the booking. I am very disappointed in Expedia and their site and will never be using them again. Which is disappointing because we will need to book lots of hotels coming up due to our baby needing surgeries further from home and lots of appointments where it will be easier to get a hotel the night before. You lost lots of business from us. So anyone using this app or Expedia make sure when you book and get confirmation that it shows the correct dates because otherwise you will get screwed out of money. We lost almost $200 because of them when we could use that money for our baby’s doctor bills..Version: 20.9

App cancelled $3,000 reservation, no refundI use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies..Version: 20.11

Love the idea but a few user issuesLove that there is an app to track all the bookings especially when you are hopping all over the world! However, when booking a multi stop trip if you’ve booked one hotel on the US site and another on the UK site I can’t seem to be able to pull both itineraries and view them on the one app. Also if you are traveling with a group only one person can access each itinerary even if that itinerary is for 3 or 4 people. This app could be so much better if you could add itineraries even ones you haven’t booked. For securities purposes perhaps an invitation can be sent from the original booker. Thanks for listening!.Version: 19.42

Horrible experienceTo Cut the long story short, I booked on Expedia website my holiday accommodation 11 months in advance, upon arrival was offered a completely different room, of course I complained, then was told that the room details were as advertised on Expedia, BUT the photos were wrong !! Come on Expedia!!! How misleading is this? I book accomodation by looking at photos, you can’t trust the photos of hotels Expedia advertised on Their website. Had to pay extra $160 per night to get a decent room to enjoy my holiday. Not good enough!!!!!.Version: 19.15.1

App has issuesOverall I am a massive fan of Expedia and have had no issues with booking with them that couldn’t be fixed. However, the app doesn’t update as it does on the web page. Had a flight update and this wasn’t reflected in the app. Also wish there was an easier way to contact rather than having to call..Version: 17.39

These guys are a jokeTalk about a joke, I travelled to Tanzania east Africa for my dads funeral, I took the first flight out and that was a breeze. 3 days in I get a email stating air Canada has cancelled my return flight from Toronto ON to Winnipeg MB for my last leg of my flight. I proceed to tell them to put me on a WestJet flight that leave 10 minutes before my original flight. They tell me they can’t they can issue me in store credit or refund with a $250 USD cancellation charge mind you iam not the one that cancelled the flight in the first place so I opt to the store credit, little did I know they cancelled my entire ticket and not the problematic last leg into my Winnipeg MB. At this point iam fed up with them, I’d much rather get my money back, pay a fine that I had nothing to do with just for me to get my money back and not have to deal with them anymore. I have booked countless of trips with them over the past years, I’d gladly not have to deal with this anymore, I understand this is just a review but I needed a place to speak my experience with this company. I ended up footing another $1500 on top of the $2300 I had paid them for my flights. Thank you Expedia it’s been a slice..Version: 21.04

Cancelation Plan and Flight Protection PlanThe app tries to trap users. Even I am a Gold Member since 2019, I decide to delete Expedia as they are trapping us to use the Flight Protection Plan. They allow us to purchase it at cost 10-12% the total cost of the trip - but when we need to cancel the flight and claim the inssurant - they trap us to click the button “Cancel the Cancelation Plan” then refund us the very little money of the fee only not the fully fee of the flight. I called the support line and the lady told me that I still need to call each airline to manage it and call the issurance company to claim the cost. What kind of customer service???.Version: 20.06

Crashes, resets, frustratingTried booking hotel 5 times and ran into an issue every one..Version: 21.10

Could be betterOnly three stars because couldn’t book a seat on the flight directly – had to phone Expedia, and even then, still don’t know for sure if the seat is booked - no confirmation received. Also not quick to get expense receipt for hotel.. Rather convoluted process. Also not easy to get image of expense receipt on mobile phone via the app. On the positive side, convenient to have one stop shop for booking flights and hotel..Version: 19.22

Inn at BoytonThis is the most awful hotel I have EVER stayed in. The woman at reception was foul! Just miserable and unfriendly. Although she did say she would watch my bag for me. On the website it says nothing about no breakfast or pool. If I saw that I wouldn’t have booked. Yet we weren’t offered any discount!!! My room stank of damp and was no plugs handy for any devices. The mirrors had dirty steaks on them. Very unpleasant experience..Version: 21.06

On the phone for 3 hrs still no answerHorrible customer service.Version: 21.12

Bad hotelPut in a room over the market could hear all the boom boom of the music and people in the market Could not be moved until the next day. New room A/C did not work and the window would not open Complained about the air-conditioning every time I was told it was working but it took a very long time for it call the room down the room never got under 28 when the room was cleaned they would take away the tiles could not replace them for a four-star hotel to have one English channel I AXA a witches movie channel very poor, I have stayed in two star hotels which have such better conditions and better TV channel it is nice to get in after a day sightseeing she said that lie down and watch a little TV who would’ve been nice to have a news channel and English at stuff all very nice hotel very eerie poor would never stay there again if you do stay there asked to be put in a quiet room never got an apology or a sorry about the air-conditioning or being put in a noisy room. We were not the only persons unhappy about the rooms there was a group of 8 who were very upset about there stay as we were at the desk..Version: 18.40.1

Frustrating filters let down a Great appI really like using this app and use it almost exclusively - and I’m in the middle of a 94 day European holiday and I’ve book almost 80 nights using Expedia. I have also only had good responses when booking have gone wrong with Expedia staff always helpful with me incurring too much inconvenience and no additional costs. But I keep being frustrated by the price filter not really working - I don’t want a high-end hotel and some major tourist locations you want to filter them out so you can more easily see find a suitable hotel. The map function too shows you all the sold out properties ... why? I’m here to book a hotel not to see all the hotels that not available! Also I take the time to write decent reviews of most places I stay but I do get a little tired of rating the property at check-in time and then again when I have checked-out. At least add a section to the personal preferences to allow people to opt-out of one or both review preferences. Fix these frustrations and I’m almost at a 5 star rating!.Version: 18.23

Be aware before bookingI had to cancel a flight with United Airlines due to recent changes with COVID 19. Once I was booking the false information said both flights and hotel can be cancel within 24 hours of departure if there is need to cancel. As we are living in a pandemic era and changes can can occur I booked my trip. I had to cancel my trip the hotel was refunded. However the United airlines Flight was not. They kept the money saying it can not be refunded only use in another flight. When I try to book a new flight took over 7 hours of back and forth with Expedia over the phone. After everything was about to be done. They downgraded my flight from 1st class to economy and kept my reminding balance... in my opinion the are thieves both Expedia for misinformation and problematic.... united Airlines has no respect for the customer , they keep your money at all cost, lying and horrible play with the customer to make a gain only for them.... I would not suggest or recommend any of this companies ....Version: 20.29

12:30pmAt 11:15pm, I made a reservation through Expedia for a motel room for my son in Escondido, California. Five minutes later he called me to tell me his truck broke down and he couldn’t make it. I immediately called Quality Inn and told them to cancel the reservation. When I asked them to please refund my card - it’s amazing how fast Expedia charges your card!! - they informed me they couldn’t do that as only Expedia could! Within 10 minutes, I called Expedia and was told I’d be refunded by 9am! That was March 22, it’s now April 27,2020! After 30+ phone calls and emails, they have both lied to me over & over! The motel says only Expedia can refund me, Expedia says the motel won’t authorize it, and the manager says they-Expedia-aren’t telling the truth! Now the last excuse from the supervisor at Expedia is that the hotel charged them, therefore they can’t refund me!!!! Many calls to Expedia had me waiting 20-30 min. Only to be discontinued! Most of their phone employees don’t speak English enough to easily understand them and I had to ask them to repeat and repeat! It’s not so much about the money but the principal!! Their website says Free Cancellations!!!This is the most unethical company and I, and all my friends, will never use them again!!!!.Version: 20.18

Customer Service problemI am with Expedia since at least 8 years. Everything is perfect except the long delay and the time they take on the phone until your issue is solved. Expedia agent takes more than one customer at the same time. Just yesterday he left me for 50 mins and when he came back, he talks in a different issue before he apologises because he thought talking to a another customer. I was enforced to use my roaming calls which made my bill more expensive than my ticket. The issue hasn’t been solved till now..Version: 20.06

Not at all close to the airportCheck in after my 34 hrs travel was very slow. Two staff stood by while I had to wait for another guest to check in - 14 minutes. I was almost dead on my feet. The hotel wasn’t close to the airport or any restaurants, shops etc. Train was handy tho. Room nice except I was given a room with a paraplegic bathroom - had to manipulate a double gate system to get in and out of the shower. The bathroom floor was flat so the shower water flowed out into the bedroom where the flooring was very damaged and the wood skirting & bottom of door was black and rotten. I suppose if the bathroom was set up for a wheelchair this can’t be fixed. I had to use all the towels to prevent this flooding. Ironic that there was a card suggesting that I be eco conscious and not have fresh towels. Pool area nice but couldn’t get served and there were no towels so I couldn’t take a swim..Version: 19.39

We’re all in this togetherI was given a coupon for £50 last year as a result of issues with a trip to Florida and it is due to expire on the 30th of April. It has been very difficult to contact Expedia and yesterday I managed to get an online chat. I asked if I could get the coupon extended as I obviously haven’t been able to spend it on anything since lockdown. Answer is no, the system won’t allow it so you loose it. I asked if they could simply issue another one but again the system won’t allow it. Do if you are in a similar position, tough luck it’s gone. Thanks for your help but I won’t use you again to arranged a trip. Gave one star as I couldn’t give none..Version: 20.17

Technical Issues cost me $150+Expedia app screwed me over. Due to technical issues, it did not cancel my flight reservation and now it’s after the 24 hour booking site and I’m down $150. You can’t trust apps. I recommend calling to make sure they can cancel your booking with some confirmation that it’s completely cancelled. Learned my lesson...triple check everything and make sure there is a paper trail. Good luck ya’lol. Definitely turned off by Expedia app right now and will consider another website. Update-Called their support peeps and supposedly they have screenshots of my activity and there was no error. How do I know that? They could save whatever to save their butts and money... Well if I pressed the cancel button and it doesn’t go through...is it not an error? I’m stupid for trusting that it went through and not calling. Lesson learned-no cancellations on apps. I recommend the app team come up with a way to bring attention to the fact that the app may not have processed a request. Not everyone understands that after pressing the button, it may not process. There’s no alert to let me know it didn’t cancel. I’m stupid for trusting it went through...so that’s my $150 mistake..Version: 19.3

Great app but not 5* yetI love the app and how easy it is to find and book trips. However a major, MAJOR drawback is that it only really works well if you’re booking for one or two travellers. You still cannot choose multiple room configurations, or add car hire to the booking. It’s a really good app and I like the notifications and how it presents future trip information BUT until it can let you book the same things you can on it’s mobile/web page then I can’t give it 5 stars..Version: 18.24


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