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Expedia: Hotels, Flights & Car App Complaints & User Negative Comments 2024
Expedia: Hotels, Flights & Car app received 163 complaints, negative comments and reviews by users. Have you ever had a bad experience using Expedia: Hotels, Flights & Car? Can you share your negative thoughts about expedia: hotels, flights & car?
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Expedia: Hotels, Flights & Car for Negative User Reviews
✓ Never againI realise these are difficult times but after weeks and weeks of trying to make contact on multiple formats around flights we could not take because of coronavirus, we have had no contact whatsoever. I will never be booking with Expedia again whenever we get to travel.Version: 20.15
✓ Problème d’accèsApp très instable. Ne reconnaît pas mon identifiant et/ou mot de passe. Je dois toujours demander un changement de mot passe mais rien ne fonctionne. Je vais contacter les hôtels directement. Ce sera plus simple..Version: 22.29
✓ Absolutely terrible!!Had a terrible terrible experience with Expedia. I would have given zero star if there is an option to do so. The worst hotel booking experience that I have ever had. Their communication is BS. No reminder at all for the booking and customer service keeps kicking the ball to the hotel. I would recommend everyone NOT to use them!.Version: 22.49
✓ LindseyI have used Expedia for years with no problems, but you only know how good a travel agent is when you do have a problem. This is when Expedia really lets you down as they have no idea what customer service is. I was unable to honour a hotel booking in Vancouver because of the pandemic. This meant that a cruise of Alaska had to be postponed and I was offered a hotel coupon to cover the cost of the hotel at a later date. At the time this was OK but I did not realise that the coupon is only valid until December 2021! The earliest date we could reschedule the cruise is May 2022 but Expedia refuse to give any ground on this and now they refuse to reply to any of my messages! I will rebook our trip and book hotels and car hire with another company and will never use Expedia again..Version: 21.24
✓ Expedia is a scam, refuses to cancel a fully refundable bookingI booked a cancellable/refundable hotel, but Expedia keeps telling me they are ready unable to cancel the booking even though my booking confirmation explicitly states free cancellation. I cannot reach anyone who can help. Customer service agents do not understand what I am explaining, and copy and paste the same unrelated reply every time. I have been following up for three weeks and have gotten no help. It is like talking to a wall. This company is a scam..Version: 22.10
✓ Refund fraudThis is the worse app I’ve booked a hotel through this app and things went wrong and I was suppose to get my refund worth $1,888 back I’ve called them multiples times but they kept lying about phone numbers that I was suppose to call to get my refund from. Don’t book any hotel through them or flights because things go wrong they won’t refund your money back..Version: 21.23
✓ Do not book through ExpediaI had a worst experience for booking my vacation through Expedia. I called to have some information, and all 3 agents that talking to them didn’t know anything about their package, like Free transit, the distance from beach and extra, and when finally I booked, right away I found out that the spelling of my name was wrong, just one word. I sent the email and asked them to correct my mistake, and no reply from them. When I finally called them they charged me $50 for correcting the spelling, and when I complained he told that it was mentioned in terms and conditions!!! I was really upset as I am a gold member of Expedia. I will never get back to Expedia as they don’t appreciate loyalty..Version: 21.41
✓ LackingWhy create an app with no contact number on there to be found..? Of course there are times when panicked customers need to speak with a representative, yet no such information on the app exists, or, at least it was difficult to find. I was told that I’d be informed of further details regarding my flight 24 hours before. This turned out to be false. So to avoid issues at the airport I thought I’d try and call to check. I then had to find a service number off the internet, which I called and it turned out to be an awful long wait and navigation through a dated automatic service. When finally put through to a human I was told ‘sorry, this is American customer service. You need the british one). Disappointing.Version: 20.05
✓ DishonestExpedia have been impossible to deal with. After being sold flights that had already been cancelled by the respective airlines I was left with unusable connections. Expedia were almost impossible to contact and refused to provide a workable solution or refund. I tried to deal directly with the respective airlines and they commented that they also find Expedia a terrible partner. Always pay by credit card, at least then you have some recourse through the bank to cancel the payment..Version: 22.38
✓ WalidVery bad customer services.Version: 21.41
✓ What’s the point?What’s the point of a travel app that won’t recognise when you book travel. Even emailed their service team and their response was “it should work on the website” - so again I digress “what’s the point of having an app”? As a regular traveler the thing I do most is lose track of bookings so guess what, I won’t be using you anymore.Version: 19.33
✓ Very disappointedI booked my Kennedy NASA space station trip through Expedia about 6 months ago or so. My ticket was never being processed and now I want to cancel it but I can't. I have called the support centre 5 times and everyone was telling me to wait for 72 hours and it will be processed.... I am also waiting for my refund from my hotel booking which the cancellation was made on the 16th of September! Got the same old response of waiting for 72 hours and someone will contact me, never has had anyone contacting me. I am so disappointed as now I won't have money to spend on food and transport when I get there. Please can someone get in contact with me?.Version: 17.38
✓ Don’t book they just want your money!Expedia is possibly the worse to book a flight with. We paid two tickets including seating AND checked bags. I call customer service since on my email confirmation I was not showing any details about my seating as well as my checked bags. I called the first rep told me that I had not paid for them that I had to pay for them through the airline. I then requested to speak with a supervisor and I was advised I would get a call back in 15 min. I then wait one hour and call back and then finally get transferred to a supervisor who kept placing me on very long holds which resulted one hour on the phone. Finally the supervisor then tells me that they have no record of me paying for the checked bags AND that they don’t offer to purchase checked bags or choose seats on their app. I told him that they do because I myself purchased the seats as well as the checked bags through them and my total balance was sky rocket high !! The supervisor does NOTHING to try and help me with this issue. I have seen on previous reviews where they have also been over charged as well. I guess it was also my fault for not checking the reviews. But to end this review DO NOT BOOK WITH EXPEDIA!!! They change the price way higher and then claim that they aren’t showing nothing in their system..Version: 21.03
✓ SOMETHING EXPEDIA SHOULD LOOK INTOMy last trip I booked through the Expedia app was back in March and I used my Discover card to pay for my trip. I have an upcoming trip in a few months and I’ve been trying to book a flight through the Expedia app for last few days to no avail. I input all my banking information and click the submit button to get an error message that say, “We weren’t able to complete your booking. Please wait a moment and try again.” I waited and retry the process again. Nothing. I even chatted with an agent who suggested that I contact my credit card company. I did that the very next morning. Nothing’s wrong with my credit card. I’ve also been online with an agent trying to book the flight for me in case there was an issue on my end and believe me when I say that he was not able to book my flight either. He got the same error message. Now, I’ve tried multiple travel sites all run by the Expedia Group(Travelocity, Orbitz) and I wasn’t able to use my discover card on any of those websites either. So that only leaves one question. When did Expedia stop accepting DISCOVER credit cards as payment even though your website STILL shows that you do accept that form of payment?.Version: 22.32
✓ UselessKeep signing out and cannot see any of my own itinera ry.Version: 2023.45
✓ Don’t book through here!!The prices change without warning and the amount of hidden fees and taxes that is added on without your knowledge until your processing the payment! Be upfront so people can actually be prepared! Then they charge you for a trip that didn’t “process due to unavailability” then make you stressed out and broke and chase them to try and get your money back!! Save yourself the hassle and go through a real travel agent. It will save you time and money!.Version: 23.15
✓ Terribly unhappy with your service Expedia.I’m terribly unhappy with your service. I tried to go on your virtual conversation. 4 hours there messaging you not even one came to answer me in virtual messaging. Why you still have this virtual messaging if no one is there to help your customers with their inquiries. All I need is a receipt of my travel that I have used the return ticket stating that I haven’t use my half ticket going back to Sydney due to the cancellation of my domestic flight. I haven’t made it on time for my international flight that I got the ticket with Expedia. Just a simple acknowledgment letter saying I haven’t used half of my international flight ticket and that according to your policy as you guys said. It’s not refundable. I need that letter so I can claim it on my travel insurance and why is it so hard to get that letter from you guys Expedia. While I bought my international flight ticket with you Expedia. Please look after your customers if you want them to buy flight tickets with you again. Make a better way to help your customers not just ignoring when they messed your help..Version: 22.20
✓ Compagnie de location pas professionnel1 on a besoin de 2 navette pour ce rendre à la location 2 arriver sur les lieux il n y avait pas de voiture pour moi j ai dû attendre 1 h avant avoir ma voiture pas lavé et 1/4 d essence seulement sans excuse Expedia ne devrait pas recommander cette compagnie !.Version: 2023.44
✓ Bad hotelPut in a room over the market could hear all the boom boom of the music and people in the market Could not be moved until the next day. New room A/C did not work and the window would not open Complained about the air-conditioning every time I was told it was working but it took a very long time for it call the room down the room never got under 28 when the room was cleaned they would take away the tiles could not replace them for a four-star hotel to have one English channel I AXA a witches movie channel very poor, I have stayed in two star hotels which have such better conditions and better TV channel it is nice to get in after a day sightseeing she said that lie down and watch a little TV who would’ve been nice to have a news channel and English at stuff all very nice hotel very eerie poor would never stay there again if you do stay there asked to be put in a quiet room never got an apology or a sorry about the air-conditioning or being put in a noisy room. We were not the only persons unhappy about the rooms there was a group of 8 who were very upset about there stay as we were at the desk..Version: 18.40.1
✓ Extremely annoyingI have used Expedia extensively for years and years for all travel. Now I’m trying to find a hotel and I have selected “breakfast included” in the filters - but it keeps showing me hotels with breakfast available for additional cost. This is very frustrating and extremely annoying - think I’ll try elsewhere..Version: 23.15
✓ Double bookedI was double booked into a motel. When I rang Expedia to ask for booking to be changed or cancelled they were unable to refund me right away. I was told upto 30 working days. Obviously this is policy but when you require that money ASAP because u needed it to find other accommodation then I would expect Expedia to offer options of accommodation. No I had to turn around and travel two hours home as I had no other options. Took two minutes to take the money out of my bank account and two weeks for it to be returned. I will not be using this app for booking accommodation. It’s too expensive and you’re NOT guaranteed satisfaction..Version: 20.25
✓ Swallow falls 9/10th October 21We stayed here September 21 and I can’t help feel it was seriously over priced. At a price of £200 for one night I expected much more. The room was clean but very basic and dated. The food was again basic. The lady on reception was pleasant as was the the lady serving breakfast, however I called the night before to see if we could book the dog in and whoever I spoke too clearly shouldn’t have been in the hospitality industry, I was clearly an inconvenience to her evening. The hotel has a perfect location next too swallow falls. If I stayed here again I would opt for the YHA option as i think that would be much better value..Version: 21.40
✓ What points?!I’ve booked and paid for numerous hotels and flights etc (thousands $$) via the Expedia app only to discover that none of the points I thought I would have have been credited to my account. All of my trips are showing in my account however after 2 phone calls to customer support I am still without any points. When I called Expedia all the person could say was ‘it’s the policy’. There is no transparency at all - when the app says earn 800+ points for booking, it is extremely misleading..Version: 18.4
✓ Heads in the sand during CoronavirusAs it became clear that our holiday plans were adversely affected by the Coronavirus, how did Expedia help us through it? The answer is: They didn’t. It was impossible to contact them by email or telephone and I have not heard a peep from them since they took my money during the booking process. I have had to do all the administrative work myself, cancelling hotel and flights, whilst Expedia stayed very quiet and did absolutely nothing. I despise them for this and will never consider using them again. In future I will book everything myself, directly with hotel and airline, because after being forced to contact these companies to cancel, I know I am more than capable of booking holidays with them. Expedia? Don’t need them, they’re history..Version: 20.12.2
✓ Liars and cheatsThis is the only forum I see to speak about an experience with Expedia. WILL NEVER USE THEM AGAIN, buyer beware. Purchase direct from the airline. Plenty of 5-star plant-reviews here as well I suspect. Expedia changed my flight, no reason, said the airline did it. They gave me no updates and could not give me a firm date when they say they notified me. Customer service is in India or Pakistan and you’ll be on hold for 1.5-2 hours. At one point she has gall to tell me I was notified at 1:20AM. It is 2-something in the morning and I’ve been on hold since 12AM. I check my email, it’s a confirmation of my trip with the new times as if I JUST purchased it. No old times and confirming a change. Had I not looked up my flight, assuming I had 20 hours left until check in, I would have missed my flight. Instead, I’m up all night trying to remedy this with no solution, scrambling to find work coverage and finish packing. So they say it was the airlines fault, airline says it’s Expedia. Not the first time. I’m done booking through agencies like this. You really don’t save anything price wise through these services Find the ticket you want and book through the airline. If you want the worst room a hotel won’t give to normal customers, use Expedia or a middleman ap. Better to cut them out of the picture..Version: 21.12
✓ Not impressedWe had issues with our luggage, getting a shuttle to and from the resort. The resorts service was terrible and we have had way better service at less star resorts. Will not book an all exclusive through Expedia and we will not return to that resort..Version: 22.46
✓ Messed up my hotelI asked for the person who was helping me to book two rooms to make sure the hotel hot tub is going and I arrived to find out that it wasn’t and it ruined our night.Version: 21.41
✓ HorrendousAfter having our flights cancelled due to Covid and an email stating we would receive a refund, I have been on the phone over 10 times in the last 9 months trying to find out what’s going on. Each time, I get told I have to wait longer. At no point can anyone I speak to give me any idea of when my refund is meant to arrive. When I ask if I can speak to someone who can give me an answer, they simply refuse to put me through! I can absolutely appreciate the situation of covid, but if you put in writing I’m entitled to a refund, then you should be following through with that and not making me feel like you’re giving me the run around hoping I’ll just give up! Worst experience ever!!!!.Version: 21.12
✓ Can’t use app unless update everythingApp itself is very useful, but I HATE that it asks for updates all the time. If you don’t update, you can’t use it. It is so frustrating.! If I want to update the app, I have to update my IOS. And my phone is a relatively old one, so updating the system can be a bit of a problem. So basically what Expedia doing is telling me that people like me with old phones who can’t afford the newest versions of phones and systems SHOULD NOT BE WITH THEM. This is condescending, frustrating, and it causes such inconvenience in my life since I travel often..Version: 21.39
✓ RefundI was sent an email by Expedia to say that my flight to Auckland from Phuket on 9th December was cancelled and i had 2 choices. I replied with my preference and also requested they answer a previous enquiry to cancel a flight i had booked to Kathmandu. That was almost 3 weeks ago and i have sent 4 emails to you because i did not get any reply. I am still waiting to hear from you and i will obviously now have forfeited my flights for Kathmandu, so i have lost out on that. The level of customer care by Expedia is absolutely appalling. You are quick enough to take my booking and my money but when there is a problem you are disgraceful. This is unfortunately not my first poor experience with you but this one has finally done it and I will never book with you again, it just is not worth the hassle. You will see from my account with you that I travel a lot and had used you for flights and hotels but this lack of customer care is shameful..Version: 22.42
✓ Not regulated, no comebackI will never use Expedia again as they are unregulated so a consumer has no recourse. I recently booked flights through the Expedia app, the booking failed twice at the payment stage yet I was charged, no booking ref was received from Expedia. When asking for the refund they claim no record exists of this transaction yet I have email confirmation from the airline about the cancellation and refund. So whilst Expedia claim no records exist they have managed to process a flight booking with personal passenger details through the airline and taken payment from my credit card but no records exists! I have confirmation and cancellation correspondence from the airline proving the booking was made yet I’m left having to dispute payment via the bank as it’s not been refunded. When asking which governing body a customer should complain to about expedia they suggest looking it up on the web!.Version: 22.20
✓ No end of problemsA true pain to use Can log in on the laptop but not the app.Version: 22.14
✓ Lack of Customer ServiceI booked a motel last minute. I called the motel if they were ok with us checking in really late as we were in road and needed a place to sleep for a few hours. The motel confirmed and said it was fine and to go ahead and book. After booking we get a call about 40 mins away from the motel that the it was late and she receptionist wants to go sleep and does not want to wait. We got charged and had to sleep in the car since every other place was booked. I followed up with Expedia and they pretty much did not do anything. Told me they will call me back and follow with the motel which they did not do. Been a loyal customer on Expedia for pretty much my entire travels. Very disappointment!.Version: 21.42.1
✓ By far an official scamThis is an official scam, every thing about them is wrong - prices seem affordable and appealing but stay far away. I booked a hotel in Maine when I got there I looked at it and did not want to stay and I didn’t, instead I went home. I called them up and they told me a refund team would investigate and reach out to me in 72 hours then after a week I finally call back. There whole idea of investigating is them calling the hotel manager and confirming info from him on wether or not I stayed there ( at the hotel). But if they never reached the hotel manager then nothing ever gets done. they move on and I’m forced to as well to have paid for a hotel and have not stayed. And the reason I didn’t stay was because this hotel used false advertisement through Expedia with idea of a pool and cleanliness I went there and it was a bunch of drugs addicts at the hotel and the staff barely spoke English, no pool and dirty beds and chairs inside the room Smh lol. Time moved on and I did and it’s been a month later and still no refund or call back. Stay far away from EXPEDIA. When u finally gets somebody on the phone they never what to do in spite of u giving them all ur proper info and they want to always call u back which they do. Expedia is a scam..Version: 22.36
✓ Dr KhaledThe customer service is not helpful at all and they don’t know what they are doing. I called to cancel a flight nearly 3 months in advance and they told me you can only get travel credit for it to use in the future but I can’t get a refund which I accepted. I received the credit and I called back to book a new flight which they gave me $4000 extra than the price appearing in app. They said the price changed while we are talking ( come on !!!) And I got a refund. So the first employer lied about the refund and the second one lied about the ticket price. Very unprofessional and all led to a delay in booking the flight I needed..Version: 22.32
✓ Flight creditsExpedia couldn’t process my credit and i wanted to book a new flight from you guys but they are taking so long.Version: 22.14
✓ Cancelation Plan and Flight Protection PlanThe app tries to trap users. Even I am a Gold Member since 2019, I decide to delete Expedia as they are trapping us to use the Flight Protection Plan. They allow us to purchase it at cost 10-12% the total cost of the trip - but when we need to cancel the flight and claim the inssurant - they trap us to click the button “Cancel the Cancelation Plan” then refund us the very little money of the fee only not the fully fee of the flight. I called the support line and the lady told me that I still need to call each airline to manage it and call the issurance company to claim the cost. What kind of customer service???.Version: 20.06
✓ Royal HotelThe hotel was well placed just a short walk from the main attractions which was great. It was good to be notified in advance that I had to book and pay for one of the six parking spaces out the back, which I did, but there is a multi story car park close by that you can get for the same cost £12. The reception staff were very friendly and efficient. The bar closed at early at 10pm due to it being quiet the bar staff said, which if I had know was going to happen, I would have stayed in the pub in town. The bedroom and facilities were very comfortable but as the building is very old. The floor squeaked loudly any time you walked on it. As a result, I was wakened at 6.30 in the morning with the sound of other people walking on squeaky floors. It was just as well I had an early night because the bar closed early. Nevertheless, I would have preferred to have had a longer sleep as I was on holiday. Would I stay there again? If I read that they have tackled the squeaky floor problem, which is doable, yes I would. Otherwise no..Version: 23.19
✓ Three hours callsI rang Expedia lot over and over again over 4 days regarding my flight. I had sent of an application to make my new born daughters passport and to renew my wife’s passport and it took too long to come as waiting for passports is very long. The flight for my daughters and wife’s were due soon and I had a feeling the passports wouldn’t arrive on time so I constantly rang Expedia for advice on what to do. The service was absolutely rubbish. All I wanted to know was whether is was best to postpone the ticket or cancel it. They made me wait over 3 hours just to give me wrong information and stupid prices that didn’t even make sense. The person on the phone was very rude, he didn’t have a clue what he was doing so I asked him to put me through to someone that knew what’s what or his manager but he refused to do so. I will never ever be using this Expedia company again and also will make sure I tell everyone about this horrendous experience. I was writing this review only to realise that they are already rated only 1.2 stars. Why didn’t I just check the rating before I booked through Expedia? ABSOLUTELY DISGUSTING!.Version: 22.27
✓ Terrible app and terrible supportI posted a negative review after none of my trips show in the app. As a result I was contacted by the developers and invited to make contact. Their email came from a no-reply address and the only way to make contact is thru the useless bot on their support support site. Like thanks a lot Expedia, you have just illustrated everything that's wrong with your site, your support, and your commitment to customer service..Version: 2023.49.1
✓ Lost a hotel nightI booked two hotel nights however when we realized that our arrival time put us after the closing for the car rental we called Expedia to see if we could make a change. I spoke to the Expedia representative, she informed me my booking was nonrefundable, but she would call the hotel and ask if they would give permission to make the change. She made the call, said the hotel gave the permission and for me to call the hotel to confirm; which I did. The Expedia rep told me I just needed to get a receipt from the hotel to show I was there for one night and submit it upon my return for reimbursement of this single day. Once the OK was given by Expedia and the hotel to change the booking to one night I made a reservation for a hotel across the street from the airport. We arrived at the Expedia hotel the following day and when it came to checking out and I asked for a receipt and they said that needed to be obtained from Expedia since I booked through them. I called Expedia and, of course, spoke to another rep who informed me my booking was nonrefundable. I explained the above and he gave me, essentially, a verbal shrug of the shoulders and that was that – no reimbursement, and no recourse, no use of Expedia in the future..Version: 21.40
✓ Does not support partial cancellation or flight changes.Totally useless when you make partial changes to booking with 2 or more family members. This does not provide updates and the information is missing from the app causing last minute panic and stress..Version: 22.11
✓ BewarePlease please please beware when using this app. I recently booked a car rental in Canadian dollars and “somehow” it switched to saying I booked using US website and charged me in US currency. I’m out 220$ with ZERO help from Expedia. Honestly not worth the risk..Version: 2023.45
✓ BuggyGives incorrect flight times and chat feature does not work..Version: 22.15
✓ Application doesn’t keep your bookings in one place and loses themOne would assume Expedia is Expedia. But it turns out there is Expedia in many countries and each one requires you to log out and log back in. Why would you have trips in two sites though? Well because when you book while travelling it defaults to the nearest site and doesn’t tell you. So end result is some of your booking are on the other site, some of them are just missing requiring the itinerary and your points are split between sites and not transferable. Double check which site you’re on. Shame on Expedias IT and product owners for not sorting this out or nor having a work around it really isn’t good enough. I rang customer support but they can’t help outside of predefined support scripts which I might add is like talking to a computer that only says no. They come across as inhuman. Very bad experience for a simple problem..Version: 22.45
✓ Not good for business tripsDon’t ever use this app for business as you’ll be wasting time chasing receipts. Rebooking due to changed plans? That’s a nightmare also because it doesn’t reflect on the app so your itinerary is wrong. Try speaking to the virtual agent who says ‘looks like you don’t have any bookings’ when you’ve waited 24 hours as stated after rebooking on the phone. The virtual agent then LOCKS OUT the chat giving you no route to resolve a problem. It took my 1.5 hours to simply book a flight on the phone using credit and I still don’t even know if that was successful. If you’re booking a family trip, the app is fine but my advice is not to use this is you need to produce invoices/receipts or rebook due to changed business plans. Last time I’m using this app to book anything….Version: 22.13
✓ Unreasonable and non-accommodativeWith covid voucher only 6 weeks to expire, Expedia expects us to book and travel prior to December month end. It sounds like they are more keen to clear out their credit logbook rather than helping their customers. Avoid at all costs! If you take a look at their responses on the App Store, it is always that they cannot respond via the store and ask you to raise the issue on their website. Granted it is a courteous manner, however the responses look like copy and paste from other responses. I seriously doubt that they would investigate the issue as stated in their response..Version: 22.48
✓ Horrible serviceI booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so” I would never book another flight though this so called company !! This is just ridiculous!!.Version: 19.26
✓ It’s ok. Good in some areas. Falls over in others...Pros: - Getting holiday packages together is a breeze. - Expedia points are easy to earn and used towards future bookings. - Nice app layout. - Good discounts. Cons: - Confusing and convoluted itinerary; Layout, And general delivery. - E-tickets are not E-tickets! - Pricing is always more expensive than other budget travel apps. - When booking flights and selecting seats. The selected seats are not always reserved with the airline. Very annoying!! - Not enough filters for bookings. - Profile information is sparse. Recommendations: - Add more personalised profile options. I.e seat preferences. Hotel preferences...Etc... - Simplify the itinerary delivery. There’s to much useless information on the page and not enough useful stuff. - E-Tickets. Sort it out..Version: 19.6
✓ Airport transfer IstanbulThere was no clear email communication as to which exit gate the driver would be waiting. We walked to 9 and got told to go to exit 13 with construction going on you then take an escalator to ground level. Had a long walk dragging suitcases and up the escalator got to gate 13 couldn’t find the driver. Asked someone to call the Travelium number as my phone did not work. Managed to find the driver and got sorted. Truthfully it’s not the drivers fault mainly the company should have sent communication in advance on where to go. We have a return booked too. Would not use this service again..Version: 22.20
✓ Error refreshing trip detailsDoesn’t show my booked and paid for trips instead says there is an error showing your trip details. Losing trust in this app/service. Reinstalling the App doesn’t fix it. Phoning customer support did not resolve the issue either. They told me to print out the email confirmation instead or view in browser. The whole point to an App is you keep all your bookings handily in one place! I don’t want to mess round with bits of paper..Version: 19.33
✓ Very bad and misleading serviceHad an issue with my app not showing my bookings even though they assured me I was booked, their app says no such booking found. Contacted their online support and was given the run around for over 30mins before getting in touch with a person. Told the person my issues and the reply I got was “well other people are experiencing it too” and just laughed. So I guess my stress caused by them is funny to them. Tried emailing them through their app and got a response of “email the hotel yourself”. Still no reply from Expedia and my issue still not resolved. Guess once Expedia takes your money they don’t care about you. You have to resolve all issues on your own with no help from Expedia whatsoever except to be laughed at cause they think your issues are amusing to them. Very bad experience dealing with them..Version: 22.48
✓ MisadvisedI booked a hotel for 4 nights, received a good price for the booking. A few weeks later my plans changed, I need to add an extra night. I spoke to and agent who advised this was possible, I clearly stated I wanted to ADD an extra night. At no point was I advised that my original booking would be cancelled and they would rebook the 5 nights….. I was very disappointed to find my new booking was over £150 more expensive due to the fact of the current room rate ….. the new agent would do nothing but cancel my new booking. If they had been professional and clear, I would have kept my original booking and added an extra night myself …. Been a loyal customer for years, but sadly it counts for nothing !.Version: 2023.43
✓ Angry CustomerThis was the worst experience of my life. First it was a glitch in the system after booking through my Expedia account/app which I’ve had for years. There was a (unknown) woman’s name on my account/app and the same name was on my hotel reservation after I booked and payed. After going back and forth clearing that up (with Expedia) I decided to cancel the booking because of the inconvenience and (what I felt was a possible breach of my personal information). I did this the same day. Expedia told me that they wouldn’t charge me for my cancelation but to check with the hotel to see what their charges were. I called the hotel and the manager promised me that I wouldn’t be charged. So I hung up with the hotel and called Expedia back to cancel. After canceling I received a email (from Expedia) explaining that the hotel charged me a fee ($468). So immediately called the hotel to talk to the person that promised me that I wouldn’t be charged. He explained that they never received a payment and that Expedia has the funds. This all happened within a few hours (of booking and the complications) now Expedia doesn’t recognize my itinerary number because I just canceled and I can’t get through to a representative. I will never do business with this company again..Version: 21.41
✓ Limited appThis app is so limited in room choices . Because i travel with my partner and two daughters, i regularly need a two bedroom apartment but there is no option to choose this . I have to book two seperate rooms. Then when i want to choose different beds in different rooms , there is no option to do that. You have to book two of the same configuration and contact the hotel to change it. And as for contractions Expedia .... impossible. Virtual chat is hopeless and you never answer the phone ..Version: 21.25
✓ DisappointedI wouldn’t even give a star but I have to pick something. I booked a hotel with the app and chose the next day and check out the day after that. I paid the $1 to cover any problems if we had to cancel. Then when I went to cancel the day after booking which would have been the day we checked in later I was told that I couldn’t get my money back because I booked it for the day before. I triple checked the dates I entered and even hit the dates on the calendar for that Friday and check out Saturday. But they said I can’t get my money back because I was a no show. Yea because I booked it for the day after not the same day I submitted the booking. I am very disappointed in Expedia and their site and will never be using them again. Which is disappointing because we will need to book lots of hotels coming up due to our baby needing surgeries further from home and lots of appointments where it will be easier to get a hotel the night before. You lost lots of business from us. So anyone using this app or Expedia make sure when you book and get confirmation that it shows the correct dates because otherwise you will get screwed out of money. We lost almost $200 because of them when we could use that money for our baby’s doctor bills..Version: 20.9
✓ ScamI live here in Canada I booked a hotel in Halifax Nova Scotia to spend one night I booked a room through Expedia at $228 a night received an email for $446 called up shortly after cancelled my reservation and told me that I will not be refunded. But my reservation has been cancelled. After arguing with customer service for 20 minutes they said the only way for me to get a refund was for the hotel to approve a refund then Expedia will refund what’s owing we had a three-way call it was all approved it’s been five weeks and still no credit good job Expedia. Scam artists..Version: 21.41
✓ Terrible experienceI book a place with this Vrbo and Expedia be very careful cause the cancel my booking without telling me anything now I have flights and tickets for places and not place …. Sooo frustrating.Version: 21.42.1
✓ Required to change reservationOn hold for over an hour with no timeline as to when you would answer the phone. Will not use Expedia again..Version: 21.12
✓ What has happened to customer service?Be careful! I needed to change my itinerary a couple of times on the website in the same evening and hit the “change itinerary” button under the one I had booked. A message came up that said, “search for a new flight“. Long story short, instead of changing my itinerary it created two new ones, and I ended up booking three flights for the same day! When I discovered this I called customer service, and they kept saying they needed to have a supervisor call me back. They assured me a supervisor would call me back. No one ever has. I have been working on this for 4 to 5 days now. I have made numerous calls, and I’m always assured someone will call me back to help me with the issue. Expedia will not refund my money, but will only offer a flight credit, which a SUPERVISOR will supposedly issue when they call me back. I am sick of going round and round in this loop with Expedia, who used to have excellent customer service. Not anymore! I will think twice before ever using them again after this fiasco. No refund of hundreds of dollars for 2 unusable flights, thanks to their app either glitching or misleading. It is unfortunate I didn’t catch it sooner, but in my opinion this is on them..Version: 21.21
✓ Horrible. Do not use this service.There are a lot of 1 star reviews for this app. I know 1 star is harsh but Expedia really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 minutes from beach. In the 3 hotels I’ve booked through Expedia all of what they say the hotel is close to and how far away these places they’ve listed are is completely inaccurate. My second complaint is not about the website but about the agents I speak to over the phone. As a 3rd party booker they should be making things very clear but instead they leave out really important information BEFORE PAYING (example, what I’m paying for is NON REFUNDABLE) that they claim they DON’T have to tell me before I pay because “I should know” but if I was an expert at booking trips and I knew all these things off the top of my head that they claim I should know, I wouldn’t go through Expedia in the first place and would book straight through the airline or hotel. This is definitely the last time I’m using Expedia. I’m so upset I have 2 upcoming reservations I booked through Expedia. I’m hoping the hotel is what it seems like online but I am not counting on that. Like another review says, BYE EXPEDIA!.Version: 19.45
✓ ScamI highly recommend just using this app to strictly compare prices (kayak and hopper are also great apps for this and hopper has cheaper flights than any other place I’ve found). This is the second time booking my flight through Expedia. The first time was not that bad. This time though I had to do schedule changes for my flight. I called Expedia twice. They explained to me that they had a fee of about $90 to change the date (no biggie I understand) and that I had to pay the difference in price (again understandable) my ticket originally cost $340 and I looked up online how much of a difference it would be to estimate about how much I would be paying which was roughly $200 in total. I called the first time and I gave them specific flight numbers and time to make their job a bit easier, and the end result they were asking for was $800 which is a little over the top. I didn’t want to pay that much so I hung up and called again with in seconds to double check. And once I gave the exact information and everything the end amount was $1000 ???!! I understand that prices fluctuated but that was crazy. So I cut out the middle man (Expedia) and called the airline and ended up changing the dates for just $215..Version: 20.03
✓ The most hopeless and worst companyI’m definitely gonna say that this company is the most unprofessional and are hopeless, I have bought two flight tickets which with no reason the airline canceled our tickets and this hopeless company is having us jumping in between the airline and Expedia with literally not even a clue if they are gonna give us back our money or not, it’s been more than 5 months and we are not giving up, customer service don’t know what are they doing or searching and never have a clear response and you end up losing the money, literally it feels that this is an scam app, Apple should remove this app from this platform.Version: 20.43
✓ App designed to give you a bad flight experienceThere is no way to reject basic economy tickets without also rejecting regular economy, and there is no way to find a flight and then change the class before you book. On the expedia website I can see the flight I want has both regular and flexible economy options- on the app, where I would get more reward points, I can’t book either of those. It’s either poor programming or a deliberate attempt to make people buy the worst possible tickets: either way, that’s not ok. I give it two stars because it would be really simple to buy terrible tickets if I wanted them, but I’ll never buy anything on it at this rate..Version: 19.41.1
✓ Is this FRAUD?I booked a room thru Expedia and when I checked in it doesn’t show that I paid. I had to pay for the room again. I was told by the receptionist this happens all the time with Expedia. They said I have to call Expedia myself. I tried to get some help thru the app and the “virtual chat” is soo useless and just a waste of time. It repeatedly asks for my itinerary number, my cell number, last 4 digits of credit card and still it can’t help me. Someone alive finally came into the conversation and then I waited for another 10 minutes while it figures out my problem it replied “I can see we got disconnected”!!!!! I called the number I was given and it says “we’re not available at this time’ Then I called back after an hour and while I was entering my itinerary number, it said “you waited too long to answer” and it hang up on me. I tried calling back again today, I was on hold for 1 hour and 3 minutes and when someone came on the line I asked him kindly to call me back if we get disconnected since I’ve been on hold for an hour but sure enough we got disconnected and I didn’t get a call back. EXPEDIA is so frustrating. I will never book with them again. Their customer support is very poor, if any!.Version: 21.24
✓ Useless Chatbot and can’t even remember login detailsHorrible. First of all, there’s only a UK phone number to contact (great when you’re abroad) and the chatbot is nothing more than a lobotomised automaton which can’t even handle basic requests. Why the hell is there no option to send customer support a message through the app? You know, the most basic form of communication that’s ubiquitous in 2023? But that’s not all. For example, why does the password setup of this iOS app not integrate with iCloud password manager? Or why does the app always want me to log back in again every time I launch it? Who designed this, people who still use fax and who print out emails just to read them? Embarrassing..Version: 2023.43
✓ Price changeIn the middle of my booking the price changed.Version: 19.3
✓ Multiple chargesWhen trying to book with the app I was charged over a dozen times trying to book the flight . Every time I got to the final part of paying for the trip , it was telling me that it was not working and to try again in a few minutes . I did that several times and the got the same result . My bank then sent me a message stating that someone was billing charged to my account numerous times and put a block on my card for security reasons . I then looked at my bank account and was in shock that Expedia had accepted payment on every failed attempt I made to book with the app . I then called up the booking staff who successfully booked it for me over the phone . He mentioned that the reason that my problem occurred was due to me booking the last 3 seats on the flight which had the app confused as it wasn’t quite sure if someone else may have tried to book them at the same time and this stalled the app process in being able to complete the purchase . I only hope now that Expedia can help in refunding the moneys back into my account ..Version: 18.24
✓ Terrible customer serviceWe booked a hotel room through phone call and when we got the bill via email, we saw that they have charged us more than 20% for tax (when they charge 11% on the Expedia App) PLUS $14.99 for reservation fee (which the hotel said they never charge people for that). I Called the customer service 3 times and at the end they only waved the reservation fee which they shouldn’t have charged us in the first place and they didn’t. Had to pay $32.14 TAX for a ROOM PRICE of $153 per night. That’s insane that they can charge different percentages for TAX for the SAME ROOM and SAME PRICE..Version: 21.39
✓ Expedia tried to pocket the difference and blamed the airlineWe had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid. I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again..Version: 20.13.1
✓ Abysmal service left me with £50 phone bill and no holidayI booked a trip to Munich with accommodation. The flights were with EasyJet. Nobody notified me that EasyJet had cancelled my Saturday flight and changed it to a Friday leaving me with no accommodation on arrival. I found out from the EasyJet website a week before my trip. Neither EasyJet nor Expedia would take responsibility or help me - they just said it had to be sorted with the other party. Eventually, after almost a full day of being cut off by an online bot, I managed to find a phone number for Expedia and managed to get my trip cancelled (they couldn’t offer me any Saturday flights). My phone bill arrived- £50 for a 17 minute phone call!!!! I used the online chat to submit a complaint only to be told I could give feedback but there was no way to lodge a formal complaint. Never again will I use Expedia! Awful service!.Version: 2024.1
✓ Don’t download this app they don’t care about uI’ve just got to the airport and about to check in, only to find that there isn’t any ticket booked under our name. Check the app and it says cancelled, didn’t receive any notification. This happened twice. contacted them about the booking and response was sorry to hear about your situation and it’s not our fault the airline cancel the ticket and I’m not telling you about it but we will refund you. Why are you selling product that you don’t have and blaming on the airline. At the same time not notifying your customer about the change in their travel plan..Version: 23.9
✓ Too many issues and will not use againThis was our family’s go to when booking travel. Now we are finished with Expedia. We had three separate issues this summer and got absolutely no satisfaction in resolving the issues. We purchased seats on a flight and Air Canada had no record of it. We booked a hotel that charged us ahead of time and refused to let us cancel. It was an absolute dive and I am shocked Expedia worked with them at all. Disgusting. I could go on and on. Never again, Expedia. Booking.com is our new go to..Version: 22.34
✓ Bereavement flightI spent seven hours on the phone trying to book a flight to Oklahoma City from Seattle seven times it let me put in all of my information and click on the last step of purchasing 7 times it “thought” for an hour and reminded me that I could still purchase it but it still wouldn’t let me purchase it! Seven times and then I went to FedEx to use a computer thinking maybe it was just because I’m on my iPhone… Number eight number nine it said sorry it’s down on our end or something to that effect!So I called my daughter let her know I was having troubles she was working so she said she would help me the next day but she didn’t have any problems with the app but I wasn’t sure if she was talking about Expedia Si downloaded the Expedia app and it actually worked. Now I’m having troubles lining up a car rental for the week.. and Expedia isn’t saving me any money on that I was so stressed out today trying to freaking book that flight! I helped build the Expedia campus I’m a high-end finish carpenter and I did over a years worth of work on that campus for all of their kitchens all of the high-end cabinetry pantries the siding inside on their collaboratives all of the work I did in there and the first thing I tried to use Expedia for…Turned out to be a big fat flop full of stress. Very disappointing!.Version: 22.05
✓ COVIDI recently found out I tested positive for COVID. So I called to cancel a flight reservation that I made through Expedia on Delta. Since it was a basic reservation with no “travel insurance” (what a scam that is) they screwed me out of $384, even though I could prove COVID easily with my test results, and I wasn't randomly canceling my flight. The best they had for me was call Delta who of course after 2 hours on hold said call Expedia. This really shows what kind of company Expedia is. Even in the worst pandemic in 100 years, if they can stick it to you they will, COVID or not. I’ve used them for many years and as they got bigger, they got worse. At this point I don’t see that Expedia brings any value to the table, and I will never use them again. I’m vaccinated and I most likely have the Delta variant of COVID. The effect is like a bad cold, I could probably travel and get away with it. I presume that going forward my situation will not be that unusual. I’ve chosen to do the right thing anyway even at the cost of the ticket, sadly Expedia isn't capable of doing the right thing. Had I booked directly with Delta I could have canceled for COVID. Do yourself a favor, go to the airlines directly cut Expedia out of the picture..Version: 21.27
✓ NightmareThis was our first time using Expedia. Seeing all the ads on telly I thought it would be a good travel agent to go through. Must say. The experience was absolutely disgusting. We booked a hotel for 4 nights in Croatia. The sun haven hotel took our money immediately however, next day emailed to say there is no availability in those dates. Then why have they taken our money? Also they have a non-refund policy. Which means they want us to cancel on our end so they that they can scam us of our money and wouldn’t need to issue a refund. We are trying to reach out to Expedia for help however they are doing NOTHING. They continuously give us invalid numbers to contact. They leave the virtual chat without providing any sufficient help and leaving the conversation incomplete..Version: 22.27
✓ Not at all close to the airportCheck in after my 34 hrs travel was very slow. Two staff stood by while I had to wait for another guest to check in - 14 minutes. I was almost dead on my feet. The hotel wasn’t close to the airport or any restaurants, shops etc. Train was handy tho. Room nice except I was given a room with a paraplegic bathroom - had to manipulate a double gate system to get in and out of the shower. The bathroom floor was flat so the shower water flowed out into the bedroom where the flooring was very damaged and the wood skirting & bottom of door was black and rotten. I suppose if the bathroom was set up for a wheelchair this can’t be fixed. I had to use all the towels to prevent this flooding. Ironic that there was a card suggesting that I be eco conscious and not have fresh towels. Pool area nice but couldn’t get served and there were no towels so I couldn’t take a swim..Version: 19.39
✓ Hard to get in contact withMy son made a rental car booking that was cancelled at last minute we were all trying to help him as he could not get to talk to anyone - we found a number do Expedia called it and they said wrong number and gave us another number which was not in service - I tried to contact through virtual agent and gave all details - it just gave me a summary of my bookings and did not bother to put me through to a human being - I have one more booking with Expedia which will be my last as don’t feel I can count on you to fix a probl.Version: 2023.49.1
✓ RefundI had to cancel a flight (& book a new, more expensive one) as they changed the return flight to a time that completely would have ruined other plans. Not Expedia’s fault but they are my booking agent and they are arranging the refund. I paid for the flight immediately however after countless requests, 14 weeks of waiting and promises to refund I still haven’t received it..Version: 19.49
✓ Refund dodgers!!If it was possible to give -5 then I would. Appalling company, Check the reviews on trustpilot also the feedback on Twitter. Expedia have left customers high and dry during this difficult time (covid 19). Zero customer service. Failed promises. No refunds. Constant lies. Emails to confirm full refund x 3, 3 phone calls all promise refund but have to wait 30 days. Day 31 call again and now it’s unwanted vouchers!! Email complaints - no response. Tweet - no response. Even after CMA update saying refunds have to be given nope not Expedia it’s still UNWANTED VOUCHERS!! Customers have long memories and stories of bad experiences spread faster than positive! Section 75 via my credit card. 35 days of chasing my money and being ignored and lied to is enough. I won’t give up Expedia. Oh and I have an emailed receipt of a refund being processed, obviously this arrived in the 30 wait period. Do the right thing by the people that put their trust in you. Shameful at this difficult time!!!.Version: 20.18
✓ Mystery ChargeI tried to make a flight and accommodation package booking which for some reason failed. Expedia suggested that I conduct the search for the package again. I discovered that my credit card had been charged for part of the package but as the booking had apparently failed, I didn’t receive a confirmation email. Therefore I don’t know if the payment is for flights or accommodation. I have checked for emails from Expedia, the airline and the hotel, but nothing. I made an enquiry to Expedia’s online site, but was told that they would put me through to an operator who could help, but so far I’ve heard nothing. I have potentially lost nearly $500 !!!.Version: 22.25
✓ Don’t use ExpediaIt is an online platform but if something changes or your flight is cancelled they have no staff to deal with it. Automated blogs and an automated phone system means you cannot contact anyone. They took my money before COVID for a flight and when it was cancelled first said I would be given a credit on the airline but when attempting to re book first said credit had expired and money was lost and on confirming after many interactions still valid now I cannot contact them to use the credit. I have used them for many years but never again if this is how they treat customers..Version: 22.44.1
✓ Dodgy bookingI booked a property through Expedia. My credit card got debited and I got a confirmation from the property as well as Expedia stating that my property was booked. After a couple of hours I got a message from the property owner that the property is no longer available for the booked dates and I should cancel my booking . If the property wasn’t available in the first place why did Expedia debit my card? Also when I tried to cancel the booking through Expedia, I was redirected to call VRBO. I had to make many calls to VRBO to get the property cancelled and have still not received my refund. Overall, a very poor customer experience..Version: 21.43
✓ Gold Member Customer - AvoidA 5 month nightmare. Had to cancel our Europe trip due to covid. Bookings.com, Airbnb and Hotels.com took care of all cancellations within 1 singular call and in Airbnb’s case no call just full reimbursements - I am over 30 phones calls in, countless days and night of hold and call time, including missing days of work, I am over 80 emails in and as of 30 minutes ago finally out and end to this stress mess created by you. - I was lied to(given false information) by Expedia numerous times. Had agents contradict themselves over and over. - I’ve had agents tell me they cannot do something such as call hotels/airlines then hang up and call back 10 minutes later to have the next agent call these hotels and airlines - Promised vouchers that I did not receive but given a $50 credit for the headache. Thanks that covers a lot....absolute joke - Had 2 managers hang up on me mid conversation, not disconnect, actually hang the phone up on me. Note no swear words or threats were made. 1 of these occurred last night - I was hung up on while on speaker with my 60 yr old parents listening and spouse. My spouse has video footage which she will be sharing to social media. - I was told countless times Expedia would call me back or be returning my emails once they got answers. Not once did I receive a call back, and emails I had to follow up on in order for them to respond. I had the hotels following up with me personally before Expedia. - the first month after numerous attempts none of my requests were even processed. I finally got a supervisor on the phone who handled a good portion of the mess and was completely blown away how nothing was handled prior. Apologized over and over. - Now to cap it off my last reservation was a travel credit through air Canada, I followed Expedia’s step by step process on how to use this travel credit which I planned to do yesterday. I sent them the exact itinerary of what I wanted to book for less than the travel voucher but Expedia insisted I had to pay over $1000 to secure this booking so after 14 hours of calls/emails to both air Canada and Expedia - it was air Canada who confirmed Expedia is in fact not booking the itinerary you requested they are booking you in premium Economy. Everything Expedia told me about air Canada was not true. I tell Expedia this and they still tell me there is no economy seats available. BUT I CAN BOOK THIS ECONOMY SEAT THROUGH THEIR EXPEDIA WEBSITE as well as multiple other booking platforms but no Expedia stated there ticketing is what’s accurate. AIR CANADA AGAIN CONFIRMED THIS WAS IN FACT NOT TRUE. So 2 supervisors and 3 agents tell me this seat is not available when it %100 is! I can’t book it on my own dime right this second. So then I change the travel plans to accommodate Expedia and then they tell me this credit does not cover airport taxes and I will also have to pay another tax on top of this so again I am out hundreds and hundreds of dollars. Expedia insists there is nothing they can do and I am out of luck. So I again call air Canada and I actually had the air Canada agent laughing at how incompetent YOUR team is. So she had me record a step by step process to play to your agents on how to process me a AIR CANADA TRAVEL VOUCHER which she said all the staff at Expedia should know and should have offered you. THIS WILL ELIMINATE ALL FEES and allow me to use my full credit as I see fit. I had multiple Expedia employees tell me there was nothing they can do and I have to eat the cost. So if I would have shut my mouth my parents would be out 1000’s of dollars on Christmas Eve. So I call Expedia back and they process my parents the A.C.T.V. is less than 3 minutes. Expedia is now cut out of the equations. The incompetence, lack of communication and disrespect your team has shown is truly disgusting. I am a gold member, I have never in my life gone out of my way to write a bad review for anyone so this is a first. I will never in my life book another trip through you again, nor will anyone in my family and be sure to share these stories everywhere I can. You have screwed me and my family over and over again. Sincerely a once loyal Expedia Gold Member.Version: 20.50
✓ Virtual agentTo force customers to cancel through Virtual agent which is not working is a terrible experience!.Version: 21.41
✓ Bad UXBased on my usage: App does not have nice flow, it is a mess. Any page can end up to any random page. You are in Trips tab, suddenly you end up in Shop Travel tab and there is no way to get back where you were. Have to start again. Share functionality is useless. If you book flight and hotel for a group, and share it with them, they will not get any booking details or price. It just shows that there is a flight that goes from A to B on date X and will take Y hours. If someone shares a booking with you and you add it to your Trips, you cannot remove it (if there is a way and I cannot see it, it tells a lot about UX)..Version: 19.4
✓ HorribleThe service is an absolute disaster They issued me 3 different e-tickets, then voided them and did not tell me. Nor have they updated my itinerary and it does not seem that they will..Version: 18.46
✓ Cheap?I downloaded this app just out of curiosity and when i tryed to look up for some flights, skyscanner always found approximately 40% cheaper flights on the exact same dates 😂.Version: 2023.44
✓ SCAM!! Be careful!!I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!.Version: 19.27
✓ My experience.Booked a motel for $53 and was charged $93.71 Extra charges were excessive..Version: 2023.44
✓ These guys robbed meThese guys have robbed me, I booked a hotel for friday, and my bank account was charged but the payment declined so i decided to book another. Now when I have my other booking, they re charged me again for my old booking. Before check in time i have told them the issues, should be a simple fix no? First assistant i told tells me dont worry you will be refunded. I go about my businesses and decide to see progress and find out that guy was lying. He didnt do anything for me. I ask for help again another guy who tells me he will take the claim to some higher people. And says 7-15 business days. 2 days later i text to see progress. AGAIN THEY SAY THERES NO PROGRESS!! These are daylight robbers coming for your money. This is such a simple misunderstanding that can be fixed why do they do this? Wow dont use this app.Version: 23.28
✓ Pourquoi on ne voit plus les point en attenteAvant on voyait les nombre de point en attente mais maintenant depuis que vous avez changer le système des points on voit juste points en attente sans que l’on sache combien de point sont en attente.Version: 22.22
✓ Cairn HotelWe arrived at Cairn hotel to be told we only checked in there and were actually staying in a building across the road a couple of minutes walk away, The building was full of students outside having a drink and inside wandering around the corridors, I felt a bit apprehensive as it wasn’t what I expected, if I hadn’t been with my husband I would have been a bit unsettled staying here, The staff were very courteous and helpful and the room was basic but clean, Breakfast next morning was in the first building we arrived at The Cairn Hotel, everything was acceptable and the boy who looked after us was very friendly and courteous, Next time I make a booking I will have to do research into the surrounding area as if I had maybe I would have learned a bit more about the hotel/s, Overall very disappointed especially when we were sent to another building that although clean was pretty substandard, it was somewhere to rest before we left for a funeral next morning but just not somewhere I’d visit again..Version: 2024.6
✓ Completely on helpful customer service.I’m looking to make use of the student travel window that I currently have and I wanted to hopefully have a booking for this coming week. I wasn’t entirely sure as to where I would be permitted to go outside of the UK so I thought I would call for some help with the customer services as the app search wasn’t really helping me at all. All I got was just every excuse under the sun as to why the customer service adviser did not want to help me. I did my best to try to work with her as I was looking for some suggestions. She just kept insisting that I give her a hotel name which I didn’t know because I was looking for some inspiration. She kept saying that she wanted to help me but she was unwilling to do a hotel or destination search. Completely unhelpful and beyond frustrating. I will now take my money elsewhere. 😞.Version: 20.49
✓ The worst app in historyThis has been the most painful experience trying to access any information through Expedia - either via the APP or the website. All I want is a copy of my invoice. Your Chat Now goes nowhere - nor does your 0800 number. I have been trying to access “My Trips” via the website also which has been absolutely beyond hideous. Honestly never experienced such useless customer service..Version: 21.06
✓ Worst company I’ve ever dealt withWell I guess I should start in the beginning, booked a round trip flight to Warsaw poland from texas. Got the insurance just to be safe. Flight there was changed so to the airline having delays, no problem. Decided I needed to come home early and contacted them to change my flight to a earlier departure date. Bye about one month. After spending over a hour on the phone with them because the app would work, they told me it would be a additional $4000 for a flight home. Not a new location just a bit earlier flight. Needless to say I did not do that and was able to get a ticked through another app with only 4 days lead time ( same I gave Expedia) for $1100. Now that I was home safe I contacted Expedia via oh as once again the app wouldn’t work. Told the lady what happened and that I had the protection and I wanted to cancel my return flight that still was a month away. She said no prob and would calculate my refund. It would take 3-5 mins. 47 minutes later she gave me the info that I thought was unacceptable but it is what it is right. Confirmed and ended the call. I had a missed call 5 minutes later to tell me that she didn’t finish and I would have to call back again. So I’m writing this as I’ve been on home for yet another 37 minutes and have got nowhere. I will never use Expedia again. Horrible customer service. It’s bad when I’ve had better customer service in a war zone.Version: 22.16
✓ Me Eric MolloyI have stayed at Mercure hotels all over the world Mercure little collins street Melbourne by far the worse in my opinion. if you are giving budget hotel standards the price should accomodate this. no house keeping for three days, elevator down for three days causing havoc; and not very safe over all. Room very small, the door hits the bed when you open it, and the shower you could hardly squeeze in Going on Mercure Legian, Melbourne should be 1 star. Very disappointed, would never stay there again..Version: 23.2
✓ Very sadApp doesn’t work on I phone so I have to do things on paper.Version: 2023.44
✓ After a year and a half no answer on a car rental dispute in mexicoAfter endless phone calls (with promised of this being resolved in 48 hrs) online chats, emails (never returned) and anything else i could do to talk to a human who would not ‘pass the buck’….i am here. A negative review is the very least i could say. I have ALL the evidence, saved screen shots with expedia employees and when finally i was able to find an email address, i sent a message asking to send all my evidence in on paper. No response..this saddens me. At first it was Covid that was the excuse, now i see it as just down right poor customer service. After this i go to the media. We have a great news channel that specifically has a news caster who deals with these types of issues where the customer is being scammed. Fox Car rental should also be named here, they are also to blame. DO NOT RENT A CAR IN MEXICO #1 and NEVER THROUGH FOX CAR RENTAL AND DONT TRY AND BACK IT UP BY DOING IT THROUGH EXPEDIA FOR EXTRA PROTECTION AND TRANSPARENCY BECAUSE THEY DON’T CARE!!!! (that was specially told to me by an expedia employee, who clearly was saying this because of past history). RATHER THAT HELP THE CUSTOMER THEY HIDE BEHIND THE COMPUTER/PHONE…NO ONE TAKES RESPONSIBILBITY. EXPEDIA JUST KEEPS PASSING THE BUCK FOR IMMEDIATE CUSTOMER SATISFACTION, BUT NOTHING EVER EVER HAPPENS!!! SO DISAPPOINTING EXPEDIA, SHAME ON YOU!!!.Version: 21.40
✓ Terror flightMe and my father bought our tickets $500 dollars and for return it was free next thing you know the cancelled my flight back so I called and they gaved me another flight closer they wanted to charge me for a return flight so I told them why would they charge me for something they cancelled they hanged up on me so I called them again but a different person answered so I told them the whole thing again. So they gaved me a flight a good flight but the thing was they the last flight to my destination was p.m so I was ok with that time. Now when we were at Washington my last flight they changed it at the last second and me and my father were freaking out on why would they do that so we were stuck at Washington tell we figured on what to do. So I called Expedia for a money return but the guy was falling asleep at the job real professional guys, so I was telling him why I wanted that so he told me “ok I’m going to call United for a refund so it’s going to take 7-8 minutes on the wait time so if the phone call hangs up is this number ok to call back” I said yes it is and guess what happened the call hanged up so supposedly he was going to call back but I guess he fell asleep on the job. So I called a taxi but what was the difference if it costed the same as a plane ticket $400 to Roanoke. So if you want to get ripped off and not get your money back then Expedia is the site. Oh yea I’m still waiting on that refund..Version: 21.03
✓ Security & check in airport fiascoWe have Travelled to Turkey for over 20 years and this visit to Dalaman airport was by far the worse experience ever, only two security lanes to enter the airport and taking forever one lane to check in then check in staff desperate for bags not to fit in bag sizer so they could fleece you and gutted when they did fit (obviously needing it for beer money) then another check to enter passport control only two desks open at passport control then another security check with one lane open and the rudest people Turkey could find working in security (don’t like it find another job) Then the duty free man asking if I was good he nearly got throttled the clown !! Travelled the world but by far the worse experience we have ever had to endure. Only up side was it took that long to get through I didn’t spend any money at Dalaman and bought drinks and food on the plane it saved me a fortune My advice fly to Bodrum and spend a little extra time on your transfer.. even after being checked at boarding my boarding pass and passport got checked again 🤬🤬🤬 Turkey sort your airport out, I thought Manchester was bad 😂 Dalaman airport get new managers.Version: 23.19
✓ The worst ever customer serviceI bought a flight and then had to change the date for a reason and changed my mind! For the change they over charged me (3 times) and the travel agent gave me a wrong advice that the requested change had not gone through so I don’t need to cancel it at all! The day after I found out the flight had been changed! Expedia didn’t take responsibility of their agent’s fault! Then I asked them to change the flight to the original the flight and I accepted to pay the fee but just refused to do that and referred me to the airline! And the airline said they can not change it either! Long story short, it was my worst experience with a travel agency! I don’t recommend them at all!.Version: 22.49
✓ Frustrating filters let down a Great appI really like using this app and use it almost exclusively - and I’m in the middle of a 94 day European holiday and I’ve book almost 80 nights using Expedia. I have also only had good responses when booking have gone wrong with Expedia staff always helpful with me incurring too much inconvenience and no additional costs. But I keep being frustrated by the price filter not really working - I don’t want a high-end hotel and some major tourist locations you want to filter them out so you can more easily see find a suitable hotel. The map function too shows you all the sold out properties ... why? I’m here to book a hotel not to see all the hotels that not available! Also I take the time to write decent reviews of most places I stay but I do get a little tired of rating the property at check-in time and then again when I have checked-out. At least add a section to the personal preferences to allow people to opt-out of one or both review preferences. Fix these frustrations and I’m almost at a 5 star rating!.Version: 18.23
✓ DisappointingFirst impressions hotel looked amazing. Lovely reception area. Longe area was spacious but no bar and no food. There was a coffee shop. The rooms were clean and spacious but furniture in bedrooms is needing replaced. Broken drawers, bathroom door split, carpet in room worn. No coffee or tea in the room. Hotel took $400 incase of any damage to be refunded when we left which I thought was unfair. I did inform reception about the condition of the damaged furniture in both rooms incase they charged us. I was informed on checking out the $400 could take 5-7 days to be refunded which again thought was unfair. Have to update the above review, deposit was back in my account within 3 days. I just felt it was unfair deposit with the condition of some of the furniture. Staff were lovely and it didn’t spoil our holiday..Version: 2023.49.1
✓ Exceptionally bad customer serviceI won’t become a client ever again, not only prices are almost always higher than other agents and the customer service is appalling. Most recently during the pandemic, I lost hundreds of pounds on flights that neither Expedia nor TAP took any responsibility for. They kept blaming one another until I run out of patience and time. During my last attempt to recuperate the money Expedia’s agent left me waiting on the chat for hours or simply disregarded my efforts, blatantly dismissing my value as a customer for years. And when reviewing the years I’ve been a customer, they’ve been mostly very bad in helping out, often recurring to blaming others. On many occasions I got things sorted on sheer insistence, amongst telephone calls, customer chats and emails eventually I got hold of associates that were properly trained or more zealous. Can’t Expedia recommend less..Version: 22.33
✓ No point in using this appRates are lower on average when you book through the hotels websites. Expedia doesn’t help you if you book a hotel that turns out to be horrible. Just a sorry can’t help. Useless app.Version: 2023.44
✓ Please fix this problems from AppI have booked the tickets and wanted to check the info from this App. But i can’t see my all booking info because they showed depends on country not depends on Account. What i mean is that some tickets i can see when i enter with Expedia USA, the others i need to access with Expedia UK. I really don’t understand why I can’t manage my trip with only one account access. If i want to check all my trip i need to login with Expedia USA and logout and again login with Expedia UK. Please fix this app i could manage my trip with only account access not depends on countries. Thanks..Version: 18.31
✓ Very bad tripNormally we have a good experience with Expedia, however we are starting to see that Expedia is only a fair weather company. That is, when there are no issues they do a sufficient job. However if you have any issues with your travel, they have zero customer support or loyalty. We understand that flights get canceled, that is a risk taken when booking. We can live with those problems. However when booking though Expedia, expect to do all the leg work on finding fights, moving rental cars, or hotels, all on your own if a problem arises. Our flights were canceled, again, not the issue. We then spent the next 6 hours trying to speak with Expedia on our options. After being on hold for 3 of those hours, being hung up on multiple times, and calling 3 different times to try and rebook flights, we just went to the airlines. United did a great job of rebooking flights for us, we canceled our own rental car, rebooked our own rental car at double the price, Expedia did not care, and rebooked our entire vacation ourselves. Expedia is a fair weather company and I’d recommend not using them based on all of the flaws in customer service. Terrible experience that could have been avoided if we would have received any help. Thank you again to United for the assistance in rebooking..Version: 22.20
✓ Totally incompetent!I booked 2 flights, a hotel and airport transfer fees on 17th Oct 2019. My friend noticed a slight spelling error in her name and was advised by Expedia to cancel the flight and re-book a new one which she did. She was told the flight I booked would be refunded to my account minus a cancellation fee. It is now January 10th and I am still trying to get a refund! I’ve been on the phone for 2 hours this evening, either I’ve been cut off twice or kept waiting for over half an hour and then transferred again. One operator even told me I’d been refunded on the same day the flight was cancelled! I have my bank statements to prove otherwise! Our trip is on April 9th and would appreciate if someone at Expedia would contact me regarding this matter but I’m not holding my breath!!.Version: 20.02
✓ Bait and switch scammy practicesI have tried renting a car on three different days. Every time I pick the car and enter my payment info within a minute. As soon as I hit "Reserve", I get a message "We hate when this happens. Your price increased <by over 10%>"..Version: 21.41
✓ DishonestJust wonder how a flight went up $300.00in 2 seconds.Version: 2023.43
✓ Never again, ExpediaI have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN..Version: 20.13.1
✓ They didn’t own their mistakeHere is my story hoping that we can share it with the public the people get aware of what has happened aiming that nobody will go through what I have been through. i booked a flight from Calgary to Lebanon on 4 August for a month after being almost 6 years away from my family . the main reason was to introduce my daughter who is 4 years old who was born in Canada to my family who didn't get to meet her in person. and the other reason that made me take that decision in spite of the unlivable situation in Syria is to see my siblings maybe for the last time on the land of Syria who are evacuating the country because of the economic crises in the country. so in long story short, it was our last meeting as a family in Syria until who knows when. i booked my flight through Expedia as a travel agent and here where the headache has started, after booking my flight for an affordable price and with a very convenient route, the airlines changed my flight to a very long inconvenient one 1 week before my trip. so i had to call Expedia assuming they would solve it for me and that is what they said after being on the line for 5 hours and after delaying my original booking for 2 days for a better flight they made me believe the issue was solved. I went to the airport on the 4 of August but they didn't allow us to fly because the tickets were not issued. i called Expedia and they denied that they made a mistake and they made me make calls back and forth spending a full day talking to them and to emirates airlines who booked me an alternative trip which was the one I refused when they made the change. Expedia was able to call the airlines directly preventing me from going through these back and forth phone calls since I'm a single mom of my 4 years old daughter. my baby had to go through this waiting time with me and through all that frustration. i accepted the replaced trip on 6 of august based on what Expedia promised to open an investigation and get back to me. i never heard from them and I went to Syria and came back. and I will list all the problems that Expedia caused: I had to redo the PCR test because I missed the first flight I had to take a cab from the airport to come back home when I missed my flight. I had to do a night stay in LOS Angelos because the layoff of the return trip was 30 hours. I had to take 2 cabs from and to the airport in the US. I had to check out my bags in LAX and carry them to the bus with my Daughter to go to the taxi area at the airport. the shameful part is that Expedia offered me $50 as compensation and later when I declined that they offer me a voucher to book a hotel just as an enforcement step to make me deal with them again..Version: 21.41
✓ LyingDon’t buy tickets from Expedia because they are lying!.Version: 2023.44
✓ Not happyWell first I came into Hertz from a third party (Expedia) and thought I had already paid for it, as well as paid for extended collision insurance. No that’s not the what happened! I knew I had to show license and proof of insurance but had to rescan my card and add $32 per day for the extended insurance. Not the $10 a day that the website said! Ok I guess I should be so surprised! Now I am told to go out to zone 2 and pick any car from that area. I am intercepted by an employee that looks at my paperwork and sends me over to where they are cleaning and taking back other car’s! I go over to where she sent me and another girl grabs my paperwork and throws it in the trash! God I was so mad! I then grab the paperwork out of the trash ask another man where I should go to get my car and he points back to where I first came from. I decided to just jump in the first car in that area that had a 2 on the sign. By then all the people that where standing in line in back of me were getting into the cars and ended up with what was left. It was not a smooth experience at all! Poor actually I would say! Train your employees please! We are your customers and it is how you get paid!.Version: 21.37.1
✓ Not an user friendly appI booked my flight on laptop and received confirmation email last night, however it doesn’t show on my app, I used the option ‘manually add the trip’ by providing reference number, I did but it wouldn’t let me through Expedia is a good booking website but don’t think the app is well designed, it def needs improvement.Version: 18.22
✓ Good but could be betterVery smart modern facilities. The room was good but lacking a desk, the shower was the best I have ever used Service could have been better, on returning on the second day at 5pm my room had not been serviced and I had to ask. Second day we needed help to fix a puncture a garage was contacted to arrive within an hour they took over 2 hours and completely messed up our dinner arrangements they then overcharged about 10 times what it would have cost at home In addition all communications from the hotel were in French with modern systems they should be able to adjust the language to the country of residence Could do better.Version: 23.17
✓ Buyer BEWARE!!😱I used this app to book a resort in Costa Rica. Sunset Del Mar. The pictures and descriptions were NOTHING like the app portrays this place. It was more like a scene in a horror movie! We went to check in and quickly surmised that we needed different accommodations immediately. The concierge person (only one person working) had to use his cell phone and WhatsApp as the resort main phone number as we tried canceling with Expedia. This same fellow refused to answer the phone for Expedia to cancel. Duh… clue #1 from Expedia. This place was very unsafe, unsanitary, infested and not maintained in 5 years I later found out. Expedia refused our cancellation because the resort refused to answer the phone!! Unbelievable!! Expedia does NOT look out for the customer nor do they verify the places they advertise. This is false advertising and placing customers in unsafe areas is a legal issue waiting to happen for them. Buyer BE WARNED!! You may lose every time of your trip like we did. ** UPDATE** Expedia gave me $75 for the inconvenience, but won’t refund us our TRIP because the resort will not answer the phone or return their phone calls. This is from the “online chat” people at Expedia. DO NOT EXPECT TO TALK TO A PERSON THAT CAN HELP YOU AT EXPEDIA!! They PUSH your “issue” off to a “land based” team to “review your issue”. You never speak to these people..Version: 22.29
✓ Wrong estimate priceI booked in canadian dollar but they charged me in usa dollar. Bad experience with expedia even i tried to get back to them then no response..Version: 22.15
✓ Very badThe worst ever.Version: 21.37.2
✓ Keep upgrading this appWould love to be able to book multi city trips and have had a lot of errors while booking hotel. Great app otherwise..Version: 17.37
✓ False advertisementI made a booking which shows free cancellation until 15-Jun. today is 13-Jun and Expedia is not wanting to process a free cancellation and issue me a full refund. I have sent the screenshot of the booking showing the free cancellation message but the agent I was chatting me wouldn’t listen. He also stated false information twice in my chat. Extremely ridiculous and poor customer service. False advertising and misleading customers. Lying to customers..Version: 23.23
✓ Can they cheat us this way??So I’m trying to book a car, mid sized SUV for my travel in May. I was online on my laptop, a mid sized SUV is 184$ and I was like it’s okay price for couple of days and I clicked the RESERVE button and wallah!! Immediately the next webpage popped up saying “the price gone up to 250$, the prices change often so lock this price right now”. I was like what the hell?! For the past 2 days the price stayed at 184$ and all of a sudden how can it change? Anyways, I tried to refresh the page to see may be I will get lucky, nothing changed! I tried again.. and later after an hour I realized there were three pending charges of 184$ from Expedia! I was literally in shock and there was no email saying I got the car reservation, omg! All night I couldn’t sleep. Next morning the same, no email and the charges are still showing and finally in the evening the charge disappeared from the account, thank good ness. Never have I ever experienced such stress! Oh, if you guys thinking why didn’t I contacted some one, yes I tried it always goes to virtual assistance AI to answer. I don’t know whether they have any customer service at all?! Now it makes me think if I should risk to book from Expedia or not!.Version: 22.15
✓ Coming back to ExpediaFirst off the app did not recognise the password stored on my iPhone, it worked last time, so reset password Next book flight after entering ALL my details including CC(Expedia forgot the lot) it tells me the seat I’m trying to book is not available! Back to flights, still showing available seat on the flight I want so try again, guess what? Yep re-enter all my details (I had ticked the remember me box) again all the way, no seat 3rd time lucky, the whole thing again, yes I ticked the box, and finally got a later more expensive flight. Just over 2 hrs to book a flight!.Version: 19.47
✓ Scamming people for money!I booked a hotel in Mexico City through Expedia, paid for the whole stay period in advance. I was supposed to check in on October 24th before midnight. Before booking I was notified that if I cancel the booking on October 24th, or no-show, the refund will be granted with a fee equal to the first nights rate plus taxes. I wasn’t able to check in, because I was denied entry into the country at the airport check point. I was refunded $0, out of $1025 I paid for the hotel. When I asked Expedia for the refund, they told me that they contacted the hotel, and the hotel is refusing to refund. We called the hotel, and their manager told us that because of a no-show, they canceled the booking right away, and that we should ask Expedia for a refund, to which Expedia once again did nothing. And as a bonus, it’s impossible to get hold of an agent, when I called them, the robot is asking for the itinerary number and other booking information, I give them all the information necessary, and they just tell me that they can’t find a booking and try later. Tried multiple times to no avail. If you want to book a hotel or something, save yourself time and money, don’t use Expedia! Very disappointed!.Version: 22.44.1
✓ Horrible customer service and ability to use creditsI have used Expedia for years and always raves about how easy and reliable it is but lately everything about the app, service and customer service live abs virtual is horrible. I feel like it’s all a scam. I have multiple air credits due to Covid and have tried to redeem them. I get confirmations that my flight is booked and thank god I double check everything because all of the sudden my tickets are cancelled and my credits are missing. When I used virtual assist they pull up all these travel itineraries to other countries that I never reserved. When I speak to a live customer service rep they barely understand English. Tell me my credits don’t exist even though they were on my app and I have confirmation emails. Then they tell me to call the airline directly. Keep me on hold for an hour while they say they are reviewing my info. I call the airline directly and they say to contact Expedia because Expedia never sent my payment and credits. In addition they charged my credit cards for the overage cost. Still no credit for that. From now on I will book directly with the airline. Have had perfect service from them and my credits exist and easy to use. Expedia seems like crooks at this point. If it was just one time I would think it was a mistake but this happened 3 times..Version: 21.11
✓ STOP GROUPING OF HOTELS ON MAP VIEWBefore on the map view, you could see all the prices of the hotels on the locations, but now it just shows you hotel clusters like “3 hotels” or “5 hotels” on the map . So unless you zoom into that exact road, you can’t see the price of the hotel which makes it impossible to compare hotel prices on the map. this is a ridiculous update brought in, its completely counter-productive and defeats the purpose of looking at hotels on the map as you don’t even know which hotel you’re looking at because they are grouped together. such a small thing is actually creating a completely different experience, and almost moving me away from using this app to book hotels..Version: 22.49
✓ GlitchyI used this app for the first time this year. I had several issues with it that resulted in lowering my rating. First, I booked my trips on the website, then downloaded the app. Not all of my reservations loaded in the app and it appeared to be due to the auto-generated email address the app created for me. I couldn’t get any reservations made under my real email address to convert to the app. Second, I needed to update/cancel a booking on two different occasions. Anytime I attempted through the app I received a notice that the service was down and the request couldn’t be completed. I had to use the website to actually manage the bookings, which is counterintuitive. Finally, I stayed in two very poor hotels and wanted to give reviews. The app generates a link to use when reviewing. However, it’s not a hyperlink so you have to cut and paste into your browser. I attempted this multiple times, only to be told the link wasn’t legitimate. - I’ve traveled extensively throughout the world and this was the first time I’ve ever used Expedia. I believe other sites/apps are easier and don’t expect to use them again..Version: 21.26
✓ App is crapYou would think that an app would be an easy way of finding your flight info quickly and hassle free….it’s the opposite. You have to sign in every time you use the app, and part of the sign in is to type in your itinerary reference. This is found on the email confirmation, so unless you can remember your 16 digit number, you have to open the email - which has all the flight info on already, rendering the app useless. Once you copy and paste the itinerary number in to the field, it says that the booking cannot be found and you then have to type your email and the itinerary number for your booking to be found. All I wanted to do was print our itinerary but this then opens a page for you to sign in again…after doing it all over again, it then opens the original home page of the app. Ridiculous and pointless app..Version: 23.3
✓ Experience with reservation to MeridaIt is a hassle to contact customer service. A real hassle. Don’t even try. It is impossible. The automated chat bot is terrible. Terrible. If you are already outside of the US. It is nearly impossible to contact Expedia. I reserved hotel, car and air travel. Leaving from hermosillo Mexico to Merida Mexico. The plane service is good Aeromexico. The hotel is regular Hampton Inn Merida. The continental breakfast is not good at the Hampton Inn. Now the car rental. It is disappointing to travel all day to find that the vehicle I reserved thru Expedia with Europcar is a scam. A scam. Disappointed. I went to the Europcar rental office and found that the vehicle I already paid with a prior receipt and payment wasn’t honored. I also purchased extra insurance protection and that wasn’t honored either. They didn’t even recognized Expedia as a service provider. A real scam. They didn’t know of the existence of AIG as an insurance provider. A true work of theft to the loyal customer. A theft. I ended up paying $450 dollars for the rental. A garbage vehicle. Garbage. I contacted Expedia thru chat and their representative just to receive the answer that my trip already started and they couldn’t do anything to provide a refund for a service that I paid for and previously reserved. A real scam..Version: 22.22
✓ Avoid Expedia -Worst experience ever with flights booking through Expedia, think twice before booking with them!I had to rebook a return flight so contacted Expedia months before to rebook, they booked me a connecting flight too close to the next flight, and then the airline changed the flight so it overlapped with the next one. No warning from Expedia!!! When I was overseas I found out. I called the overseas Expedia, they told me I had to contact Expedia in my home country, cost like $8 a minute on my phone to call. They said I had to call the airline, I did, the airline said Expedia had to change the flight. After dozens of call’s over a week finally talked to manager who said they would email the airline. Expedia customer service promise to call you back but they will not unless they have a solution. Finally they told me they can change the flight. 4 days before my return flight I call Expedia to get confirmation, what do you know they never rebooked the overlapping flight!!! It’s still ongoing I will have to book a new ticket with the airline direct and claim back the costs from Expedia. It’s crazy something so simple they just won’t do it, obviously the flight must be changed! Be very careful, they will not warn you if there is an issue with a flight or change to flight. They sound nice on the phone but will not do anything behind the scenes! Never experienced anything so hopeless from booking a flight, even during Covid...Version: 22.44
✓ System technical issues all the timeCan’t even complete my order for flight tickets to Las Vegas!.Version: 2023.44
✓ Horrible customer serviceMy family has been a customer with you for years and now that I want make an extension on my trip they start to act sloppy and inconsistent. I called you today at roughly 6:20 pm est. and finished our call at 7:00pm est. this call ended in me wanting to talk to a supervisor but was told I had to get a call back because there were non available at that moment. This was perfectly okay with we especially because they said I would be getting a call that same night. But it is now 12:18 pm est. and I have not received a call back from you I have been left aggravative and dissatisfied with your customer care. To add on top of the aggregation that your representatives and supervisors have left me with is now my lack of trust. I was also on the phone with the supervisor last week and as I was gonna make the change to my trip they stopped me and kept saying that they strongly suggest that I wait to make this change as they predict that within the next few days after that phone call there will be price drops. As I tried to go on with my change they kept insisting even more. With this I was left with much higher prices and your poor ability to satisfy the customer. I don’t know how I would feel booking with you guys any longer..Version: 21.49
✓ Don’t use ExpediaI’ve used Expedia for over 10 years faithfully. In March 2021 I booked a two night stay at a hotel in Satellite Beach, FL and upon arrival found bed bugs and or bodily fluid stains covering beds in a very unsanitary hotel, “Americas Best Value Inn Satelite Beach”. I called Expedia and explained situation to agent and he assured me that the second night would be refunded by Expedia but that I would have to work with the hotel for a refund of the first night which I attempted to do only to have the owner or manager tell me to never come back to his hotel and then he hung up on me before I could say anything. Now I receive an email from Expedia saying that they are not refunding me anything and that it was never promised. This is not only a lie but it is also against there refund policy. At worst I would only pay for the first night stay if cancelled after 3 PM on the first day. However in this situation I of course was not going to sleep in a bed that was unsanitary with bed bug stains and or bodily fluid stains (especially during a pandemic), of which I took numerous pictures of and sent them to both Expedia and the hotel manager or owner. Note that the hotel switched my first room with another room in which I found the exact same conditions on the bed which I also took pictures of..Version: 21.11
✓ Hatfield lodge (Best western Lowestoft)Pleasant compact room, clean. Checked in, then we went out until around 9pm. I stayed 17th December 2022 . Is was very cold in room. Windows drafty with visible wet patches on the Walls under the windows with damp flakes of plaster. Most importantly, the bed linen not warm enough for winter cold of night. We asked for additional blankets which we needed as duvet not thickness not sufficient. I AS TOLD NONE AVAILABLE ! . So used coats on the bed!! Also internet connection kept cutting out so couldn’t watch TV channels although night reception person did try reset Internet Hun. On checking out I brought up the non extra blanket issue and lack in stable internet with duty reception …Alas allegedly internet is free and sometimes plays up all extra blankets were in use…..REALLY!!! Sad as Hatfield Lodge could be much more enjoyable and satisfying..Version: 22.49
✓ Motel reviewUnable to review a motels lack of service re pet friendly accomodation..Silky oaks Gilgandra NSW paying $110 a night on 2 occasions & firstly after complaining to manager in case he thought we’d left it did not clean up the broken glass & dog faeces outside unit on request after our first nights stay..2 wks later it was still there plus a clean glass in the fridge in its paper wrapper had a lens wipe & bottle top inside wrapper...Very shoddy & poor hygiene practice after we who travel with dogs one who sleeps in the car, leave the motel in an orderly manner & have to pay the hefty surcharges after you advertise free pet friendly accomodation...please review & check these places before you advertise them...Version: 19.43
✓ Canada/USA bookings don’t workI can’t use the app if I book from Expedia.com so when I try to find my itinerary it cannot. And I cannot download Expedia.com only the Canadian app. Not helpful at all..Version: 21.41
✓ Love the idea but a few user issuesLove that there is an app to track all the bookings especially when you are hopping all over the world! However, when booking a multi stop trip if you’ve booked one hotel on the US site and another on the UK site I can’t seem to be able to pull both itineraries and view them on the one app. Also if you are traveling with a group only one person can access each itinerary even if that itinerary is for 3 or 4 people. This app could be so much better if you could add itineraries even ones you haven’t booked. For securities purposes perhaps an invitation can be sent from the original booker. Thanks for listening!.Version: 19.42
✓ Rental CarDo Not Use GreenMotion Rental agency. We rented a car from this company several weeks in advance. I called two days before to verify rental. Upon calling placed on hold. They said 4 callers ahead of me. I waited. The waiting machine told me 20 minutes. 1 hour and 10 minutes later I finally got the phone to ring. It rang twice. The the call ended. I called back and went into the waiting line once again. This time it was connected to an “agent”. He guaranteed me my rental was good and ended the call. The day of my trip my plane landed and I called the company. They told me to proceed to the off site rental area. We did this and waited with another group waiting for the same company. As other agencies came and went we soon realized we were in trouble. We called and received an answer. The agent asked if this was for Miami, some other place and Ft Lauderdale. It said Ft Lauderdale. The caller then transferred my called and the call ended once again. I would eventually get through. They told me they would contact the driver and he’d be on his way. We kept calling and received no more answers. Finally a fellow rental agency called the “the driver”. We were then told the agency was closed and they would not be coming. We called and waited for 45minutes to an hour. Do not use GREENMOTION.Version: 21.40
✓ Great site but!The position of the hotel is fantastic overlooking the beach and is new and clean. The staff are also friendly. BUT - there are no lifts in the hotel so we had to haul our suitcases up two flights of stairs. Worst still the rooms do not have aircon! So, we entered our room on hot summers day to be met with a greenhouse effect. There was a fan in the room but as we in a room facing the sun the impact was negligible. Even when we returned from dinner after the sun had set the room was still like an oven. The room opposite us had been operating with their door open since we went out and still had it like that when we came back. The irony is that the foyer IS air conditioned. This could be a great hotel but without aircon and a lift it is very poor. Our previous stay was in a motel and even that had good aircon. Just not good enough.Version: 2024.2
✓ No cruise optionI downloaded the app because the images show you can search for cruises. However, there isn’t actually that functionality in the app. False advertising. The rest of the app works well. Will update review if cruise search is actually added..Version: 2023.40.1
✓ Don’t not buy from this app!!!!For my birthday I decided to go to Disney land bought my tickets on Expedia. The day of the flight I got to the airport and I was told my flight was cancelled and my tickets were transferred over to a different airline. Never will fly spirit again this is not the first time this has happened. Anyway, By the time we got to the other airline it was too late to check in my bags to get in the flight so we had to get another flight… The airline delta explained to us they had a flight the next day that we could get on. I was upset about it but still happy I was able to get on a flight to make my Disney land reservation the next day. I get to the airport the next day bright and early and I was told that one of the two tickets I bought was voided with no explanation as to why. I called Expedia customer support for help and they pushed me off so many times. They told me they couldn’t do anything and that delta needed to help me. Delta said since I did not originally book with them they cannot help and that it was voided in Expedia’s end. At this point I was so upset I just ended up buying a ticket for twice as much so we can get in that flight… I never got a refund. I never got help. Will never use this app again.Version: 22.44
✓ Cancelled my hotel that was booked 2 months agoI received a call from a rep at Expedia as I was leaving the airport for my hotel. I booked for 6 days at the Hilton, Dedham for my sons hockey tournament because it was close to all the rinks. I was on the phone 3 hrs 3.18 minutes and was switched to 3 different hotels and just as we were finishing up snd my credit card was charged, there was a problem with the hotel so we were switched to another. The lady was so hard to understand from Expedia. Finally I found a hotel out of the way that was available so I had asked to book me there while I stood at the front desk to make sure there was no problem. I was given a confirmation number by the Expedia rep and I went to dinner (this all started at 5 pm and now it’s 10 pm). I got a call from the hotel while at dinner and was told Expedia never got back to them with a payment. Long story short, I had my credit card charged twice over $1000 each by Expedia and still ended up having to pay the hotel myself so I had a room to sleep in. I am beyond upset and cannot reach anyone at Expedia. I need this taken care of ASAP and I should get something for wasting a good part of a day and I still don’t have a room for the next 5 nights. Extremely POOR service!.Version: 22.28
✓ Watch currency conversionAfter booking return flights believing this to be a good deal, was shocked when the conversion rate cleaned out my account. Contacted Expedia only to be told I needed to speak with the US office, spoke to several staff members only to be met with patronising inertia! Their conduct is unconscionable, I selected my countries currency on the app, included my countries home address only to be told it was my responsibility! Their app states they are not able to change the currency, nowhere in the app does it state that it’s American! Their solution is to cancel the flight wait the 72 hours for the money to hit my account and book through their Australian office! Not an option when I don’t have the money to do that and fare increases as times moves closer to travel time, they know all this too! Most unhelpful and distressing especially in extenuating circumstances!.Version: 19.47
✓ Absolutely horrific serviceArrived after 10 pm building three was closed… building one said to get Expedia to transfer reservation over to them and Expedia refused to assist in any way…. Rude service that doesn’t stand behind their service. Leave you stranded and offer no support if something happens… all they had to do was transfer the reservation… call building one and transfer the stupid reservation… nope instead have to pay full price at the other building ($30+more per night) and hope to god they don’t try to bill for the other reservation because they wouldn’t even cancel that one!!!!! Do not use Expedia!!!!!!.Version: 21.43
✓ UnacceptableI have booked business class with Singapore via Expedia I would like to change return day Every time is different assistance agent. I have to repeat the request every single time Every time is giving different reason then try not to accept my request Every phone call is more than 1hr waiting just to check for airline policy If you like to book air ticket please go to main airline of that country. The price is the same but you will get full benefits of that airline but not by Expedia When they have received your money then you are on your own. Please double thinking about purchasing air ticket on Expedia. My fault is booking ticket by Expedia If I have booked with Singapore airline at beginning then I can request anytime by following my ticket rule. Please see my case and be careful..Version: 22.42
✓ DO NOT trust what you see on pictures.We spent last weekend at Hilton Fortlauderdale Marina. We booked a high floor water view room which was supposedly facing the pool and the marina area according to the picture on EXPEDIA. We paid double price than a standard room to get this one because we liked the view it supposedly had. We asked the front desk manager to change our room since it was NOT what we bought. She said it was a “high floor water view room” and they were not able to change it because the hotel was completely booked and they had no more availability. I called EXPEDIA and sent them pictures of my balcony view with was NOTHING to do with the ones EXPEDIA has on their website. They took 3 days to give me an answer and the best they can do is a $25 bonus 😒 Are you serious man? I paid 2 times the prices of a standard room because we wanted to have the SAME VIEW you advertise NOT for a crappie view facing the streets 😡 Imagine buying a t-shirt online and you get a blouse. Do you get me? This is so unprofessional, you are lying to people and playing with people’s money. GO AND UPDATE YOUR PICTURES AND DO A GOOD JOB. People want what they buy NOT a completely different product. You have to be careful with what you book guys. Pictures are not accurate. I wish I could give you cero star but it’s not possible..Version: 21.27
✓ Don’t use this app and don’t trust the companyI bought a flight tricker on Feb 2021 and Expedia told me my flight has been cancelled one day before departure and I will get my refund within 8-12 weeks. I wondering what take it so long to release a refund, but fine, at least I believe I still can get my money back, but after 3 months later, I try to call the customer service, they always put me on hold for like 1 hours and keep telling me the same but not solve the problem and the social media account never reply, most importantly, the app that I am using can not do the online chatting any more and it just keep letting you to call them. Now, more than 3 months now, I am still waiting for my refund for more than £1800, this is the worst app and worst experience I have ever had in my life, no customer service at all, cancel my flight one day before departure, never refund that money you promise to refund, don’t use this app guys, don’t book any flight from Expedia that’s the only way can make your life easier.Version: 21.19
✓ App cancelled $3,000 reservation, no refundI use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies..Version: 20.11
✓ $$ Discrepancies in app and websiteThe app doesn’t have all the functions of the desktop website, I also noticed that the price for hotels on the website and the app are different - the app has a higher price but offers double points for bookings through the app. It just doesn’t make sense though, the benefit is cancelled out. So I hope that Expedia makes it more honest in the app and if Expedia is offering double points with using the app to not cancel the benefit by raising the prices in the app. That is my customer experience and feedback of the app, also I hope that this will help Expedia keep improving their service and product more transparent..Version: 20.06
✓ Map view doesn’t workNot sure what happened to the map view in the App. When i click on the map view of hotels in London, it takes me to Apple Maps and I’m in the middle of the Atlantic Ocean. When I move her map over London the hotels don’t appear like the used to. You used to get a little price tag on the location of hotels. And my favourite hotels would be red so that I could easily see them. There is no option to ‘search here’ when I love the map view over London. Although it does happen on any location. I have to go back to list view and then scroll to find the hotel I’m looking for with no idea at a glance if it’s in my preferred area. Please can this be sorted in the next app version release..Version: 22.39
✓ I wouldn’t even give a starI have been traveling all day after reaching the hotel they told me there is no booking under my name! I contacted Expedia to solve my issue, unfortunately, they did the opposite by not giving me any solutions and telling me there was overbooking and the hotel cannot accept you, it is not the customer problem that your system is bad to show availability and there isn't ! I am expecting to reach the hotel and find my room ready not solving your problems. Not only I spoke with one agent But 4 agents all of them were uncooperative, rude, and they just put me on hold, then they hang up! I spent 2 and half hours on the phone which was an overseas call which coasted me a lot of money without any solution or at least offering anything for your mistake. I have been an Expedia customer for 5+ years with gold, silver, and blue membership but after what I have experienced this week this will be my last time using this platform, I am still waiting for my hotel refund which they told me I will collect within 2 days and now we reached the 6th day without any refund. Learn how to treat your customers not telling them there is nothing we can do to you! You have a problem with your system you solve it don't expect your customers to do it for you! Worst traveling experience ever and surely worst customer service!.Version: 21.12
✓ Server down all the timeApp unreliable . Couldn’t locate a booking.Version: 2023.44
✓ GrossWe arrived around 8pm after 14 hours of driving and were greeted by a lovely front desk worker. Was swift with check in. However…. The hotel was filthy. Elevators are destroyed. Dirty hand marks everywhere. We got to our room and there was a large ring of black mold in the tub. I went to get another room. That room had wallpaper falling off to expose more mold by the a/c. To top it off, my friends room had a blood stain on her bed. We left..Version: 22.33
✓ Difficult company to deal withThis company has stressed me out to the max. Their virtual service is useless - when a question gets too difficult they say they will look into it and then disable you. This happened 3 times! When you phone the agents in the Phillipines cut you off when they can’t answer a difficult question. Tried to have a Voucher reinstated- wasted over 3 hours attempting this and told it would be done in 72 hrs and then 72 hrs later spent another hour asking why it wasn’t reinstated and got cut off again. I’m sure they just hope you will give up which is the case here..Version: 21.46
✓ Fake permotionOn web says download the app and get 20% off . I downloaded the app creat the account and found 30% expensive tickets on app. Layer..Version: 2023.45
✓ Unreliable AppFalse Charges & Poor App functionality. I recently used this app to try to book a weekend trip for 2. After selecting the dates, I choose a hotel and flight etc. then I got through to the payment screen. I typed in my card details etc, then an error message appeared, claiming the wrong number was put in. I tried this 5 times. Each time I double checked the number. Still didn’t go through despite there being nothing wrong with the number, so I tried a different card. Got the same message again, decided to try once more. Then the app was loading for about 10 mins before crashing. I was charged for part of the trip, despite not receiving confirmation. Contacted Expedia who said there was no booking, however it has not stopped them taking nearly £300 from my account..Version: 23.23
✓ Promised refund but none receivedBooked accommodation that I had to cancel due to Covid 19. Was told I would receive a refund coupon within 30 days. After following up was started to give the run around. Told numerous times I would receive an email with my coupon within 7 days. That went on for a month. Was then told I would have their final decision about whether I would receive a refund within 3 days. Still waiting for that email. Terrible customer service and complete dodgy company and subsidiaries. I was even sent an email telling me to call to speed up the process. The number they gave me was for another company 😠.Version: 20.26
✓ Hugh pricesDoesn’t matter how loyal I am to Expedia they still are an uncompromising lot.Version: 2023.45
✓ The app is beyond frustratingI’ve changed the idiom 10 times, and finally it stuck. I’ve booked four different things yet is has no record of my itineraries and when I input my itinerary numbers it says they don’t exist. Then when I go to support they admit I have itineraries but the app itself won’t. Beyond frustrating.Version: 21.40
✓ Please be more honestApp itself is simple enough to use. Just a couple of suggestions. 1. Please do not pre select travel insurance. Your app sometimes just charges for it anyway even if you unselect it. And its a pain having to email the insurance company separately, because you guys cannot provide the refund yourself. 2. A lot of click baits. Everytime there’s a good deal, when you click on “pay”, it will say “hate it when this happens! price just went up! Pay quickly!” I noticed this happens everytime with good deals and packages. If you repeat 10 times with the same deal/package, it will happen 10 times. It will show up as a good deal, when u click to pay, the sign will pop up. You guys are big enough...please dont fake the customers..Version: 18.30
✓ App is terribleCompany might be good but the app is terrible. It asks me to log in, I do and it accepts it, one page later it’s forgotten my profile and asks me to log in again. Also, I try and find the trip I have already booked with them and it requests me to input the itinerary number but there is no input field to allow this to happen. Customer service was very helpful but the app still is not working properly at all.Version: 23.9
✓ Bug keeps choosing random datesIn the past this app has worked well but recently, I’m going back a couple of updates now over the past couple of months it’s head above where when you are on the road and you start to search for a motel it will randomly choose some date in the future instead of defaulting to the current days date for your check in time. Most people on the road which no doubt account for the largest Group of users need it to default to the current days date for the check-in date, not to some random date in the future. And even if people were looking for a room for the future what are the chances that the random date this app chooses is going to be the one you need, so it’s better to have it default to the current date for check-in and the following day for check out the way it used to. That’s much more convenient for the largest group of users. I’ve even changed the date to the current day and then head to choose a different town because the initial town I searched and didn’t have enough motels, find a room book it and then find out later the app and change the date to a random date in the future causing me then have to spend an hour calling Expedia: 3 service to get it straightened out. Please fix the app where it defaults to the current days date for check-in and the following days date for check out the way it has always done in the past..Version: 21.17
🙂 Expedia: Hotels, Flights & Car Positive Reviews
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⛔ Expedia: Hotels, Flights & Car Problems
