Cloud Baby Monitor App Negative ReviewsVIGI Limited

Cloud Baby Monitor Negative Reviews

4.7
4.78163 star

Total 35 Negative Reviews

Cloud Baby Monitor App Complaints & User Negative Comments 2023

Cloud Baby Monitor app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cloud Baby Monitor? Can you share your negative thoughts about cloud baby monitor?

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Cloud Baby Monitor for Negative User Reviews

Was great, now, not so sureI’ve had to install and uninstall a few times now. White noise comes through the parent unit. Means you have to hear the white noise and can hardly here baby. Using latest iPhone etc etc. when I re-install it works okay for a little bit after a few tries..Version: 5.0.5

Don’t buy -They say works seamlessly with other apple devices. They even say you can share via family sharing. They neglect to mention you will have to pay an extra 10$ to purchase on Mac and other devices..Version: 4.3

Didn’t work for usUnfortunately this app didn’t work for us, the signal cut out intermittently even when I was testing it in the room where the router is. We live in a small two bedroom terrace so there are no vast distances. Couldn’t rely on it to monitor my baby. We were using a 2021 iPad and iPhone SE..Version: 5.4.2

—-WARNING—- The Apple Watch version of this app is not working properly!When you open the Apple Watch version of this app it shows a blank black screen with just the time in the top right hand corner & nothing else at all. No feeds, nothing. No camera feeds ever come up anymore on this version of the app, even if the iPhone version of the app is open, running & showing feeds on it at the same time. Please could the developers fix this annoying bug asap, thanks..Version: 5.3.3

Recently ruinedThis app was fantastic but has suddenly decided to enforce login with an account even when using the app with local wifi/Bluetooth monitoring (no cloud features). Add this to the change in volume handling - turning down the volume used to effectively turn down the sensitivity of the baby unit, but now just turns down the volume which means we can’t set it low enough not to hear snoring but loud enough to hear stirring - and it’s now basically useless..Version: 5.5

Pointless for Apple WatchYou may as well just open the camera on your iPhone from your watch, it’s more affective than this app! Crashes constantly when trying to use it with a watch and doesn’t alert you of movement, no sound and even if you get it to work with video within minutes it freezes and crashes. Disappointed I wasted my money on this useless app!.Version: 4.3

Used to be good.I brought this app and since the update has been done it no longer works properly!! It was great before. Now it fails the connect the devices ( which are both on the same network) then the odd time the it does connect it will disconnect half way thru the night. The camera had also lost it quality since enabling zoom! Please fix this.Version: 5.1

SensitivityToo much wrong notifications..Version: 5.3.3

I just wasted £3.99 on thisHi app developers, can I have my money back please? Pretty glitchy even when both devices on same wifi network with a good connection, and soon as I try "cloud" mode over cellular (which was the whole reason I bought this app) the whole thing falls apart at the seams. Video feed just DOES NOT WORK - you get a bit of picture, then the whole thing stutters and stops, never to recover (and yes I do have a decent network connection). If you're charging £3.99 upfront you should make sure your app works properly, and this doesn't. Very p*ssed off..Version: 4.0.2

When it works it’s great.The connectivity of this baby monitor has got worse and worse. We have moved house, switched internet providers, upgraded packages and moved devices around but nothing can make this app reliable for us anymore. We get woken up 4/5 times a night with the disconnection beep. It’s a shame because it worked so well a year ago.Version: 4.3

Doesn’t WorkThe app just worked well the first day. Since then the Parent Unit doesn’t connect to the Baby unit at all. Sometimes restarting the device does the trick. Tried on several devices but same issue. The screen shows “Connecting to *Device Name*” but doesn’t connect and after trying for few minutes the screen goes red. Disappointing!.Version: 5.1

Was great before the last couple updatesI used to absolutely love this app, it really came in handy and at night when my daughters room was dark all I had to do was turn the brightness up on MY phone (not in the app) and I could see in her room very well without having to use the nightlight feature and risk waking her up. Ever since a couple updates ago, everything is always dark. Even when I use the nightlight feature I can barely see anything. I’d have to have her window open and the sun beaming in or the light on to be able to see which obviously would prevent her from sleeping so that’s a no go. These last 2 updates claim it ‘improves for better lighting’ but yet nothing changes, I still can hardly see in my daughters room. It needs to be fixed the way it was a year ago before these stupid updates that just made the app worse. Might just have to go find another monitor app to use since this one is practically unusable..Version: 5.0.5

Waste of moneyWay below average, is unsafe, not to trust, it crashed and cant find other iPad, not recommendable at all, as first time parent, this is exactly want i don't want!!!!.Version: 1.7

Not for nighttime use?The night light/ night time use is a joke. The only way to see baby at night is to crank up the night light... which then lights the room or shines in baby’s face. I don’t know about you, but my baby is drawn to the iPad light... how is he supposed to sleep? Waste of money..Version: 5.1

Current version not working properlyUpdated the app and now it seldom connects to Apple device acting as monitor. Not just the case in my home but also my parents and in-laws who updated the app as well. Fix needed..Version: 5.0.5

Constant drop outI paid to upgrade so I could access from anywhere. In the house I have dead spots everywhere and monitor constantly drops out no matter if on wifi or 4g but if I leave the house and go Kim’s away the monitor stays connected until I turn it off Very frustrating.Version: 5.2.3

It was good, but suddenly no longer works!!!We have used this baby monitor app for over 1 year, and it has had very few issues until this week. I don’t know what happened, but all of a sudden it is now not connecting the baby unit (iPad) & the parent unit (iPhone) together in order to monitor the babies. The baby unit still plays the music that I have chosen, but even though the parent unit is "connected" to the baby unit, there is no sound, the picture freezes, & the parent unit has to be connected again, or it just turns black so I can’t see the babies at all. I really need to see them in order to be sure that they aren’t climbing out of their cribs. This app was great, but in its current state, it’s now worthless. I will be looking for another baby monitor app..Version: 5.0.5

Losing signalIn the room next door to our baby’s room and it beeps loudly, losing signal quite frequently. Extremely frustrating when we’re trying to get some sleep..Version: 5.2.3

Doesn't reconnect if wifi drops outBe warned that if the wifi connection drops out, it won't reconnect. E.g. If the wifi disconnects when leaving one hotel room and reconnects in the room next door (without 3G in between as you are overseas), the parent unit won't find the child unit on the new wifi. Pretty frustrating..Version: 4.0.2

One flaw: Night time sound lapseThis app is easy to use with all the practical features you need in a baby monitor. However, I’ve noticed one major flaw since the beginning: when using the app for extended periods of time (which tends to be overnight when you need it most), the sound transfer drops out. I’ve had several experiences where I’ve been woken from alert sounds (little ‘dings’) on the parent phone to say “activity detected, activity detected” and when I get up to check baby has actually been crying quite hard and loud — yet this sound isn’t being transferred to the parent monitor (only the activity detection is being transmitted). So unless you are using the night light there’s no way of knowing just by using the monitor if your baby is simply stirring or if they are in fact awake and crying. Not to mention the alert sounds for he activity detection aren’t that loud ... so who knows how long they were going on before I actually woke. Wifi in the house is perfect and signal bars were always strong. I tried a number of trouble shooting options with no luck. I don’t have the night time trust so I’m gonna have to try a different app..Version: 5.2.3

More notification features neededThe app would be more accessible (especially for those that are deaf or hard of hearing) if notifications of crying were delivered with flashing lights (via the torch on the back of the iPhone) and vibrations on the phone and apple watch. Currently a message appears on the screen of the phone and watch and that’s all. If I’m not looking at the screen I don’t know a notification has been received. Vibrations and strobe flashing is effective in telling me when I receive a phone call, msg or alarm. I wish the baby monitor could do the same thing..Version: 5.3

Connection problemsWe love the app, useful, easygoing , motion detection and voice recognition is nice and powerful, I love that app can run through Bluetooth But connection is not stable at all, I try wifi, bluetooth, data, separate and all together and in all cases the connection was not stable.Version: 5.6

Stay awayI installed it after paying $10CAD, when I was trying to pair the other device I simply could not. The only way is to pay again, I sent couple emails and no response yet, total scam!.Version: 5.6

Video Drops out and does not connectHave loved using this app but ever since the new update, I have had trouble connecting to see my baby on the monitor as it won’t connect with video sometimes. Didn’t have this issue before the update but now have had a few issues with it..Version: 5.0.1

Useless as monitor if there is no night visionA light mist be used to see the baby in the dark. Kind of defeats the whole purpose….Version: 5.7.4

Doesn’t work on my iPadWorked well on my phones but a red screen shows up on my iPad and nothing works after that.Version: 5.2.3

Cloud feature didn’t workI’m not sure why, but I couldn’t get the cloud aspect of this to work. I kept getting error messages about a slow network. Strange though, since I don’t have any other connectivity issues with fast downloading etc. All the login pages were so incredibly slow as well, perhaps a related issue..Version: 5.1

No goodDelay of response of buttons and more. Don't get it. I'm getting my money back..Version: 1.4

UpdateSince the latest update it won’t connect at all please fix.Version: 5.0.2

App good, but needs perfect wifiWorks well if you're both in the same room. As soon as you move to the next room and the wifi is less than perfect the app disconnects and won't reconnect without restarting. Shame really. If you have unlimited mobile data this might be useful for you..Version: 4.2

Apps close abruptlyThe app closed abruptly and now wants me to repair the devices. Not helpful when child device is in room with sleeping baby. Chrome is also closing abruptly after installing this app..Version: 5.1

Critical Feedback IssueI am using two iPhones: one as the baby unit and one as the parent unit. One would think that it would only use the microphone from the baby unit to send to the speaker of the parent unit. However it uses the microphone to pick up sounds from the parent unit and loops it back to the speaker which causes terrible feedback issue. I have my phones separated very far so it’s not an issue of feedback by having the two units too close to each other. I am not using the talk back feature. Simply when I connect to the baby unit, I can hear myself in the parent unit and have to turn the volume all the way down to avoid hearing any feedback... what’s the point then if I cannot hear my child? This seems to be a simple programming problem yet a critical issue. I am using iPhone 7 as the parent unit and an older iPhone 5s as my baby unit. Mind you this issue is also intermittent. On some days, it works perfectly. On other days it causes this feedback issue which renders it useless..Version: 5.2.3

Would be okay if it didn't drop out all the timeJust purchased this app and it was easy enough to set up but the connection keeps dropping out. I wanted to use it for day naps while my baby is asleep in her cot and I could be downstairs cleaning etc. as soon as I reach downstairs the connection drops out until I get half way back up the stairs..Version: 4.1

The. Worst. App.This app is the actual worst. A complete waste of money. It doesn’t work at all - I’ve been trying for 2 days and still have not seen one second of video or heard one second of audio. All I get is alarms going off every 10 seconds. I would never buy this again and am so disappointed that I spent money on this complete and total waste of space..Version: 5.0.5

Unlimited range? Yeah right.We downloaded and paid for this app because of the unlimited range as we had a street party and wanted to keep an eye on our little guy from outside, our house isn’t very big so we didn’t think it would be a problem. It kept cutting out. Unlimited range is a lie, as soon as the wifi cuts out so does the connection..Version: 5.0.5


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