- 94.2LEGITIMACY SCORE
- 96.2SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
Viator: Tours & Attractions App Complaints & User Negative Comments 2024
Viator: Tours & Attractions app received 98 complaints, negative comments and reviews by users. Have you ever had a bad experience using Viator: Tours & Attractions? Can you share your negative thoughts about viator: tours & attractions?
Please wait! Viator: Tours & Attractions Facebook comments loading...
Viator: Tours & Attractions for Negative User Reviews
✓ Keep losing visitor names in appI kept losing visitor names and card details on the app and had to re enter several times.Version: 8.5.0
✓ Adds no value whatsoever. Not worth the storage spaceWhen I download a travel app promising itineraries, that's what I expect. So when I look up suggested itineraries for our location and am told there are three, it's utterly useless just to find 3 ways of getting here. Every recommendation for the city locations is just a re-hash of a set of paid tours, most of which are either FROM, or mostly TO the city. I wanted something to do here, not an entrance / exit strategy! I kept the app a while hoping more would be added, but no. As I say, it adds no value whatsoever - even if there were recommended itineraries of several paid activities in the city that would be something. This app however just comes across as one big lazy commission-making exercise. It's a slick app but the developers have forgotten about the content, which is what makes it useless. It's the equivalent of the stand which holds other people's brochures. It's just a piece of functional furniture. Save your phone's storage and just pick up brochures like you did before, it's the same experience..Version: 4.3.0
✓ Poor experienceWe have used Viator in 2 countries. Both times the tours were cancelled with very short notice. It seems too easy for tour providers to cancel with Viator. To avoid disappointment book with hotel or directly..Version: 9.0.1
✓ Pre booking is scamWe use this site all the time and they are great site to use for your trips and we’ve never have had any problems until now. We pre booked an excursion for 12pm on a Wednesday which meant we needed to cancel by 12pm on Tuesday to get our refund. We had something come up on Wednesday so we weren’t going to make the 12 pm Wednesday, so I tried to change our time to 10am Wednesday, but I never got a confirmation email saying that it went through. I decided to cancel the entire tour at 11:14am on Tuesday because I didn’t want to loose out on $290. I was told I would be refund the $290 in an email but I wasn’t refunded. I called and they told me my attempt to reschedule actually went through and would have needed to cancel by 10am on Tuesday to get my refund per their policy. I asked why I didn’t get and email about the change or why the tour operator didn’t send me a message about the change in time and they said they may have been a glitch in the system. I sent them pics of my email and what the site showed as I canceled showing I would get a full refund with no cancellation fee. They still said they wouldn’t give me a refund per their policy. I think they are great site and I still trust them to book all my excursions, I just will never pay for booking since I now believe no matter what you will not get a refund if you you have to cancel. They definitely value their money over your continued business..Version: 10.0.0
✓ Ruined ChristmasWe booked our snorkeling adventure 3 months ahead of Christmas, knowing it would be a busy time, only to find out when we showed up to check in for our adventure that Viator never confirmed our booking and therefore our four-hour Christmas adventure would not be happening. Viator blames it on the trip being fully booked previously but I fault them again for not telling us or remedying the situation with over three months lead time. I give two stars rather than one star because our bike ride booking yesterday was smooth but with Christmas plans ruined, I have lost my faith in Viator.Version: 10.4.0
✓ Won’t load to my WalletWhy can’t my vouchers load in my Apple Wallet???.Version: 5.12.0
✓ Oscar must be released from his jobOscar now slandered me when I complained about his unethical behavior I see reviews about him for the first time today. Rude aggressive lies. Steals time from carriage rentals often. I am not the type of person to complain but was violated ripped off by this man who is turning the story around and trying to unsuccessfully victimize me. If this carriage company keeps him employed the trouble will continue. I’m not a nut job destined to be institutionalized. We are professional business owners who treat people well. This Oscar was a terror. I am insisting on a refund asap.Version: 8.8.0
✓ Buyer bewareThe app is very easy to use and the booking and communication is streamlined well. They take your money easily but they can also remove your conversations so screenshot everything especially your ticket details and conversations with them and their operators in case you need to dispute any transactions. They have operators who are not ethical and will take your money and not deliver the services and they will side with their operators even if you have proof. So screenshot all interactions with them in the event you need to how it to your bank or other authorities..Version: 8.6.0
✓ A bit convoluted.This app was a little bit difficult to get into, and to set the correct currency..Version: 10.3.0
✓ I am only seeing the splash screenI get no menu at all. I’ve tried swiping in multiple directions but nothing happens; all I see is a blue screen with viator/Travel with an insider.Version: 5.12.0
✓ Limited currenciesThere are a very limited number of currencies on this app! The website allows conversion to NZD and most other currencies... Why doesn't the app? Even the local currency would be good..Version: 3.0.2
✓ Galleria academie tour FlorenceBooked this tour to do on the first Sunday of the month and then realized that they will not take you on this tour as all galleries are open to the public free .They state they cannot fast track you for this reason but crazy as you pay to be fast tracked regardless of whether it is free on this day or not .Instead they say they will take you on a walking tour of the city and will not do the duomo either as mentioned in the tour .Tried to get our money back and basically after waiting on the phone for over 20 mins on an international call explained situation to the viator operator of customer support with her only to hang up on us .Totally disgusted and will not be using viator in the remaining 3 weeks of our tour .Had planned to spend about another 600 Australian dollars with this operator but not now .They are money grabbers and a dishonest service that is for themselves and not the customer ..Version: 3.2.3
✓ VERY VERY POOR SERVICEHave tried to contact this company by phone only to be disconnected every time. I have emailed to cancel a booking for nearly a week and nothing. I now only have 2 days left to do receive a refund and have no way of contacting them…POOR SERVICE.Version: 7.8.0
✓ Worst, Dumbest, Most Insincere call center customer serviceI am a long time traveler who has, unfortunately, dealt with Viator on more than 500 trips in the last 10 years. I absolutely detest them. Their website is flawed and problematic… The customer service is cloying and call center-dumb… They never solve any problems. What they will do is keep you on the phone forever pretending to care only to come back with "have you tried rebooting your computer?" I've now decided I will go out of my way to find the same tour listed on any other site in the world… Airbnb, GetYourGuide, whatever… Then give them another dollar of mine. They are truly a useless, missing-the-main-point-of-customer-service business that deserves to go OUT of business..Version: 10.2.0
✓ Great concept, website has more optionsI really like concept and have booked 7 trips with the company. The app however has nowhere near the information or flexibility of the website. Many tours on the website are not found in the app, though when they are booked, the show up in the app. Your full details can only be updated from the web, not the app. If the application had the same detail and flexibility of the website it would definitely get 5 stars. My only other niggle is I asked a question about a week ago and the haven't replied, though they promise to reply within a day or two..Version: 3.0.3
✓ Avoid at all costs!Viator works fine as long as everything with the tour company works, but it becomes an immensely frustrating experience as soon as anything goes wrong. I tried to cancel a tour after the tour company changed the date, and even though I was comfortably within the 24-hour cancellation window, Viator made it extraordinarily difficult to get my money back. I reached out to their support chat and didn’t hear back until the next morning, and each time I sent a new message, it took a while to get a response, each one of which seemed to be from a different person and inaccurately described the situation. The tour company itself ultimately decided to honor the cancellation policy, but Viator played no part in getting this result and basically left me to deal with it myself. By contrast, I used GetYourGuide last year and when I needed to cancel a tour for personal reasons, they responded immediately and offered to give a partial refund (even though it was completely my own fault that I was canceling). I see absolutely no reason to ever use Viator again..Version: 8.8.0
✓ DO NOT USE VIATORDO NOT BOOK THROUGH VIATOR. They advertised a bus tour as a 1-day pass, but didn't put the hours in a very clear spot. We purchased tickets at 1pm, immediately realized the tour stopped at 3:30pm and since we didn't get into town until 3pm, called to cancel and ask for a refund at 1:10pm. The staff rudely said no. I called back and asked the next day, was again told too bad that the rules say 24 hours in advance to get a refund. I am beyond infuriated at their customer service, or lack thereof. How ridiculous that they can't refund us for an experience we couldn't use!.Version: 9.5.1
✓ Great but has bugsGood app and a great concept, I enjoy sadly viewing the amazing things to purchase to have a fantastic holiday and I plan to use it when I travel to New York to get some great experiences. The only issue I have is that when browsing the app sometimes the brightness drops down and I have to close the app fully then restart it to get back to where I was which is very frustrating when I have to re search what I was viewing!! Will change review if/when this issue is fixed..Version: 2.3.1
✓ Money off toursI signed up for the app to have 4 tours with 10 dollars off and some how the money off portion has disappeared. The app is user friendly and keeps track of what we have booked so it deserves the stars. I am disappointed by the lack of money off as in this day and age of crappy inflation…. We all need what we can get.Version: 9.4.1
✓ New version loses a lot of useful featuresI’ve been using this app for years to book tours and one of the best features was the ability to create a wishlist to basically shortlist a few options to then choose from. This made planning so easy and facilitated making an informed choice. Unfortunately the latest version doesn’t seem to have this feature and the wishlist I have spent ages creating for next year’s travel has disappeared. Hopefully another update will fix this issue and I can then rate this app more highly.Version: 6.1.1
✓ So soThe app isn't as good as the website, examples of this, can't find login and does not have NZD as an option, so makes it a little more difficult to see how much things cost. Will delete and use the website until further developments are made :-).Version: 2.3.2
✓ Tickets not right in the appIn the app, it says ‘click here’ for your tickets… but what is presented there were not always the real deal (your tickets), beware… this could cost you (like it did us). The app needs work to eliminate that button if real tickets for a purchased excursion are not available through the app. Furthermore, customer service is not willing to work with you if you have issues related to this… They are heavily in their vendor’s favor in transactions and will pawn off any customer service issues that need escalation to a team you’re not allowed to speak to via phone… instead they’ll ‘email you back shortly’, and then tell you ‘sorry we can’t do anything for you’ and ‘we won’t look into this matter or consider your issue any further’, even if they acknowledge that there was an issue caused by the vendor’s negligence. I actually had Viator customer service tell me that I should’ve done a better job of discovering the vendors error ahead of time, which I then could’ve reached out to the vendor to get fixed before I arrived in another country to enjoy the excursion I bought! So basically, their tactic was to put the issue on me for not catching and correcting their vendor’s error… sooner. 👀 Avoid this app..Version: 9.0.1
✓ Apple wallet not working.Cannot add to my apple wallet the tickets.Version: 11.2.0
✓ Audio tour does not work!We booked a Big Sur audio driving tour to Big Sur, CA. It only guided us to the starting point over and over again, when we tried to go further into the tour. From the side of the road, I called the company for help. I was told what to push and where, but nothing worked. After following specific instructions given to me over the phone we were led back to the starting point yet another time. I also learned that there are no audio instructions to get from one point on the tour to the next. Which makes navigation almost impossible if you have to read your cell phone and drive at the same time. We had to drive around ourselves with no audio instruction and information about what we encountered on the drive. It was a waste of $10!.Version: 8.2.0
✓ Needs more contentThe idea is good but ought to link to Top 10 sights for each City/Country and Sporting events. I tried it for Barbados having recently been there and it lacked Harrisons cave as a 'thing to do' even though it's a top tourist attraction. Tried Barcelona for a future visit and it had plenty of content but mainly tours and not top attractions. To be honest I was pleased just to see content. Didn't test all areas of the app. Reference to the 'wrong currency' review; simply change to your desired currency in settings. I'll give it a go for a while and hope they take note of reviews.Version: 1.0
✓ Loads of potential, but extremely poorThis app definitely has the potential to be very useful but its lack of coverage is totally unacceptable and makes it virtually unusable. In England, it only seems to recognise London, 'The North' and the Lake District. I live in the West Midlands and can name at least 30 interesting visitor attractions off the top of my head. To say it has details of "9,000 tourist attractions globally" is hardly anything to boast about. What that means is that, unless I'm going to a major city, you won't have anything relevant to me. Oh, and the app seems to think my current location is Milton Keynes, but then tells me it can't find me… most disappointing..Version: 1.0.1
✓ Warning - Do Not BuyRealistically, this deserves a zero rating. If you value your money, this is a warning that Viator/TripAdvisor will take your money, not provide any reputable service, and then blame the customer for their own shortcomings. When we paid $200 each for a Versailles trip, all we were provided with was a one way trip to Versailles (late pickup), invalid tickets, and no drive back into Paris. On top of that, the package was supposed to provide a tour of Paris on the way to Versailles, and instead we were squished into a small car with a driver who smelled of BO and cigarettes, listening to music with demeaning language about women. Once at the Palace, the tickets we were provided with did not work - they were invalid and we needed to waste time trying to figure out what was wrong/how to get in rather than enjoying what we paid $200 each for. To top it all off, we were abandoned in Versailles. They never came to pick us up. We waited for over and hour at the pickup location in the rain and when we called to inquire about what was happening, we were told the driver left because he didn't see us. When we commented on the lacklustre service, we were told it was our fault and that they did not do anything wrong. Viator parroted the same talking point when we contacted them about this experience. So overall, we will not be buying anything else from Viator or TripAdvisor. It would be a much better idea just to contact your hotel to book trips rather than supporting scams like this. Despite the awful and rude service we received, the Palace itself is breathtakingly beautiful and is definitely something worth seeing if you are in Paris. Some advice - take the train/subway in instead. It's not world-class travel, but it will get you there from Paris in less than an hour and only cost about €7.50 each. You can buy tickets ahead of time or buy the tickets there from Versailles. I would strongly suggest not buying them through TripAdvisor as you are not guaranteed tickets that work. Best to just support the actual Palace itself rather than a corporation who will take your money and offer nothing in return other than headaches and condescension. Happy travels..Version: 5.12.0
✓ Worst service ever!This is my first review on App Store, but this company it's joke. I made booking with the app and they got cancels due to fraud. I called up customer support to ask what happened and they didn't really explain what was going on called up my bank as well and they said the money have left my account. So I booked the exact same tours with a new account and new email just like I was advices by customer services and same thing happened. I called customer support for a second time asking for what happened and they could not explain to me why I was flagged for fraud and they advices me to book directly with the local tour providers... I will not recommend this app and company to anyone, horrible interface and one of the worst payment systems I ever seen.Version: 5.1.0
✓ Doesn’t openThis app doesn’t work. It won’t even open. Deleted..Version: 5.12.0
✓ App needs memoryIf you accidentally click out of the app you lose all the info you store. I typed it in about 20 times. Great selection, annoying crashing app..Version: 9.2.1
✓ Step backwardsWhile I like the ability to book and download the mobile ticket, in all other aspects this “upgraded” app is a step backwards. I can no longer “Save” tour options I am interested in, in order to return to them at a later date, so researching is a bit of a wasted effort. It is w shame as it means scoping and booking etc takes that much longer and almost has to be done in one sitting. Additionally, while it is possible, it is more cumbersome to search for a specific topic in a location than it used to be eg. elephants Phuket, comes up with specific tours that I have to click into, if I then want to review the next tour which had appeared as an option, I have to search again for elephants Phuket and click on the next option down. As said, it is possible, it’s just time consuming and not user friendly. Overall I am disappointed in the latest offering..Version: 6.1.2
✓ Very heavy weight for the basic things it’s able to doI can’t see “what to expect” section on tours in the app, I always need to open tours in the browser, and that doesn’t just happen by clicking on the tour link (that action doesn’t do anything actually). The app doesn’t save my payment details, every time I need to add them manually. It also takes forever to load compared to other apps for reasons hard to understand.Version: 8.8.0
✓ Gareth PalmerThe page kept wiping out my details making me start again 3 times.Version: 9.2.1
✓ Frustrated that the App will not open on either iPhone or iPad.Installed App on both devices and was able to open the App prior to creating an account. Created account and made several bookings via the website - brilliant! Now cannot open App on either device - I have deleted and reinstalled App, reset both devices (iOS is up to date) and even changed my password. Have tried contacting someone who can help but still waiting for response..Version: 5.12.0
✓ Needs more locationsDoes not cover any destination in Iran when this country holds significant world heritage destinations. App does not function if you return to the home screen, ie. no options to do anything! Zero star rating and deleted! (had to give one star in order to post my review).Version: 2.3.1
✓ Old AppPoor experience, needs an update badly..Version: 5.12.0
✓ Useful easy to use but crashes when you review photosGreat easy to use for finding activities to buy when visiting cities. Three frustrations: doesn't provide details of your provider so sometimes hard to be sure you are booking the best reviewed one when there are multiple similar e.g hop on bus tours. Second, crashes when you review photos - that is you can't get back to app no matter where you tap or swipe screen. Need to turn off phone to correct. Third it would help if more detail in Schedule category such as times and pickup locations. These influence decision to book and are sometimes partly shown under Pricing huh? I was caught out with a San Francisco purchase requiring 6 am pickup and needed a $50 taxi because was expecting a later time when public transport available. Otherwise nice design and good overview of numerous tourist options for iPhone..Version: 4.4.0
✓ Our Horrible ExperienceThis app is the worst booking app ever. It confirmed the booking for a specific experience, and the day right before the experience was supposed to happen the experience company sent us an email that said there was a confusion and they where giving us a refund and cancelling our experience. After that we called the company that ran the experience, and they said that Viator had not confirmed the experience, which means that Viator had not actually reserved our experience. We were really mad that they had not booked the experience..Version: 11.1.0
✓ App keeps crashing on open.App keeps crashing, reinstalled but same issue. A shame as it would had been convenient for eticket if it worked. iPhone X iOS 12.1.4.Version: 5.12.0
✓ App CrashingThis is a pretty good app for the traveler. It does load slowly - but once running it can provide lots of info. I have booked two tours with Viator and they show in the app. However when I try adding the bookings to Apple Wallet - the app crashes. Looks like it needs some updates..Version: 5.12.0
✓ Cr4pWell I got this app to open once, where I could actually view my tour tickets. The other times the app simply gives me a black screen, never going passed that stage. Don’t waste your time, just stick to the browser..Version: 5.12.0
✓ Unable to loginWhen trying to log in it kept telling me it was unable to find my login, yet I was able to do it on their website using the same credentials. I changed my password so it did not contain any non alphanumeric characters, and was then able to log in to this app. Hope this helps others..Version: 4.0.0
✓ Glitchy, InconsistentI scheduled a trip to Mendenhall Glacier in Juneau through Viator. I finally ended up at the glacier (10/10 would HIGHLY recommend) but only after booking with another company, since Viator never confirmed the excursion. The night before the excursion was to happen the app sent a message saying I had a voucher waiting for me and included a link. The link then took me to the app, which said I had nothing scheduled. I tried a number of times to make the app work, to no avail. So I essentially paid TWICE for the trip to the glacier, once through Viator and again through the company that actually came through..Version: 9.3.0
✓ Just lost $243 DO NOT MAKE THE SAME MISTAKE4 of us arrived for private tour of the Duomo in Milan two days before my wedding. I texted using the App to let our tour guide know we were on our way from the airport. I did not get one single response. When we arrived, I went to the location to meet and there was NO TOUR GUIDE. I sent multiple messages and no one responded. I requested a refund and my refund was denied. We had to pay additional to go on the actual tour. Had I known Viator would be a scam and do this, I would have NEVER BOOKED. DO NOT EVER USE THIS SERVICE. I WILL CONTINUE TO REPORT IN AS MANY PLATFORMS AS POSSIBLE. This is not right. They owe me a full refund of $243+..Version: 9.5.1
✓ Incorrect tour itineraryMy wife and I planned a day trip to Venice via the train from Desenzano del Garda. We wanted to have a gondola ride and also a guided walking tour to get the most out of the day trip. I booked Charming Gondola Ride on the Grand Canal for 11:30 which according to the description and the tickets supplied lasted 45min with a short walking tour to the gondola and about 25 min ride, finishing at 12:15. We also then booked The Real Hidden Venice For a 2 hour private walking tour from 1pm-3pm. All seemed good but… When we checked into the first tour, we were told that in fact we were booked into a 1.5 hour walking tour, followed by a rest and refreshment break with the gondola ride at 2pm. Obviously this clashed with our second expensive for just us 2 (nearly £200) tour. The first tour offered to move the gondola ride to 6pm but we would already be on the train back to our resort by then so I tried to cancel the second tour but they refused since it was less than 24h before the start. They we unable to offer even a partial refund. I can appreciate the second tour operators position and really the blame comes from Viator themselves in providing tickets (via email, the app and the ones stored in my Apple Wallet) with totally incorrect details about the first tour booking I had made. However, Viator doesn’t appear to have any direct contact details other than an international phone number which I’m obviously not going to use. Therefore, I don’t have any recourse but to complain and if I’m lucky perhaps get some kind of refund or at least credit against future trips other than this forum. Viator, please help!.Version: 9.0.0
✓ AccessibilityUnfortunately, there is nowhere in this app to filter accessible tours. You say to check ‘further information’ before booking, this is a bit of a cop-out. As someone who can only walk short distances, and cannot negotiate stairs or rough terrain, it would be so useful to be able to simply click a filter to only see suitable trips and activities. I am sure that this would apply for many people. One for your suggestion box perhaps?.Version: 10.2.0
✓ Disappointing for sureWhere to begin? First of all we booked and our tours where canceled without notice. Then what we originally ordered was no longer available. Rebooked. Pickup location was wrong had to walk 15 minutes to the right location. Almost don’t make it. Then our swamp tour sent us to another location. We where 5 minutes from the location the guide called was very rude said I can’t wait hung up on me. When I was told pick up time was between 3:00 and 3:30 it was 3:10 when he called. Told the lady that called to give me a refund she said she was unable to because we booked through this app. So a waste of $208 for nothing. Will NEVER book here again. Worst first experience ever..Version: 8.8.0
✓ Be wary and do your researchI used this app for the first time in my trip to Hong Kong to see Victoria Peak via tram through iFunTour Travel. While the app itself is nice and slick with integrations with WhatsApp business support chat, in-app chat, and Apple wallet ticket integrations, please be wary and do your research first to avoid overpaying and lack of organization/recognition. I understand apps such as this have surcharges to make money, but I did not have an option to choose a senior option and was ultimately charged more than 3.5 times the price if I were to have just bought it at the venue itself. In addition, the in-app chat operator was unresponsive to departure location . Viator WhatsApp business support was very responsive and directed me to a local number to call (I wish they knew exactly the location without me having to call). However, this provided local number was unresponsive before the departure time and we ended up meeting at the venue and showed them our viator tickets. The attendants and I spent 15 minutes trying to figure out the reservation as they did not seem to recognize the Apple wallet barcode. I had to show proof that I literally overpaid before they let us on. Overall, I’m pretty humbled by this experience and will be more wary of Viator in the future ..Version: 10.0.0
✓ So disappointedI downloaded this app because I was looking through their tours online and saw they were the most reasonably priced. It is so annoying to have the price look low on Viator and then increase from $50 to $180 when you change the amount of people on the tour from the default maximum to two. That makes the app a giant waste of time when I am trying to find the cheapest amongst 50 tours. I was in Africa, visiting from Canada. I booked a tour at 6 pm for 6 am the next day. Viator sent me a confirmation email from the tour company at 8 pm approving the tour. At 4 am I got an email from Viator saying they cancelled the tour and refunded me: “Due to inconsistencies found regarding this booking, it has been cancelled and the funds refunded to the original payment method used.” I happened to wake up and read it because the malaria pills keep me up. I emailed them immediately and said it was a mistake and could they please contact me to correct the inconsistencies because I didn’t know whether the tour company would get the message ahead of our 6 am pick up and potentially wake the Air B n B household. They didn’t message me til after the tour in the afternoon and it was to say, “The booking was flagged in our system for investigation of potential non-compliant activity, and we are unable to provide you with any further details due to confidentiality”. What? It’s my credit card! As a contingency, I googled the tour company itself, sent them a message, and they responded immediately. I’m certain I woke them at 4 am but they agreed to still pick me up. I was able to pay cash, fortunately, for the tour. I will be deleting the app and unsubscribing from the emails. I appreciate the need for fraud prevention, but it’s not reasonable to cancel a tour two hours before it starts at 4 am when we’re expecting to be picked up at 6 — what if I hadn’t seen the message? Also, VISA insures credit cards against these kinds of issues, and for $75 USD the risk was low 🙄.Version: 5.12.0
✓ Andres Ramirez Carvalho (Guide)On Sunday evening, my girlfriend and I booked a three hour tour of Stockholm on Viator — according to Ramirez, this wasn’t nearly enough time to explore the city. The following day, I was happy to find a brief, but pleasant message explaining the main attractions we would see, and if any requests were curiously lingering within our minds as to potential exploration spots; of course, as tourists, we did not. Long story short, the first 45 minutes give or take, were decent, but somewhat awkward as dead silence and requests on where to go next would constantly plague us. A dull, shameful, and lifeless excuse for a guide who I’d avoid like a crazy mother-in-law — it’d have been a heck of lot more exciting if this was our guide! P.S Ramirez is supposedly a 15 year resident of Sweden who couldn’t even answer the most basic of questions like: “What’s the significance of all the lights on peoples/businesses windows?”.Version: 8.0.1
✓ Worst app for tripsThis is the worst app for planning trips. Their policy only protects the tour companies, cancellations are impossible and refunds are impossible. They collect all your money and provide no service. They don’t vet their suppliers so the service is horrible. 2 times the supplier did not show up at all and told aviator that I didn’t show up so they did not refund me said it was my fault. Second time cancellation was 4 days ahead of time they said it was too late and collected $1500 for doing no work. The suppliers are rude and ruthless liars. Visitor support is incompetent and impossible to deal with. Absolutely the worst trip app experience. I have reported this to customer care and they said “deal with it” and kept copy pasting the same answer refusing to escalate to a manger. Awful customer care..Version: 8.1.0
✓ Greta for booking- horrible customer serviceMaybe because I’m after hours but I’ve spent several hours being asked questions then offered coupon codes that don’t work and being given the runaround from agents on live chat to try to redeem these little 10% off coupon codes, which I would have dropped had they not kept asking questions and giving me codes that didn’t work then apologizing they have no way of seeing codes they send out..Version: 7.8.0
✓ CrashesUnfortunately the app seems to be quite unstable and crashes frequently.Version: 5.12.0
✓ Once booked hard to find detailsOnce you have placed your booking you get a new page that has you booking tickets address and time. But from the app I am then unable to ever again find the rest of the booking information like the full itinerary, the details of the full day or even what we will be doing. The bookings have been fine so far and worked at each location..Version: 9.2.1
✓ Disappointed and not happyWe expected the driver to be waiting for us as we arrived at baggage claim. What we got was someone we had to call looking for him. With no answer so we called Viator who never picked up the phone as we stayed on hold for 25 plus minutes. Hung up and called the driver again who picked up the phone and said he was going to be there in 5 minutes. 5 minutes turned into 20 minutes. We were on our way to a taxi when he finally showed up. We ordered a car to make getting to the hotel easy. We did. It pay to have to wait or for a company that never answered the phone in an emergency!!!! Shame on Viator for not being there for us while we were in a foreign country and hiring drivers who did not realize he should wait on us not us wait on him!!.Version: 9.5.1
✓ Fatal flawApp is fine bit slow and visually looks dated but viator service is generally fine. It would be nice if because it's about seeing availability of a tour that once you booked multiple events it visually layed it out like you were on a trip or for example my approach would be: I have [x] days I want to fill them with [x] number of tours. It's difficult to manage what you have bought, the voucher system is a bit neglected. Once you book something the time and date is really important this app makes you work really hard to find the important info. The flaw is booking process is broken on this app it doesn't register my UK mobile phone number as valid so I can't progress so I quit - if you get this just go to Web..Version: 5.1.0
✓ App Barely FunctionsOne of the worst travel apps I’ve used. It constantly freezes and crashes every time I try to add a tour voucher to my wallet. Ended up using emailed versions instead. Tried to go back to review a tour and it’s much easier on the website.Version: 5.12.0
✓ Don’t useWorst service ever and I don’t usually write reviews even if the service is meh. We bought tix weeks in advance and kept checking the night before for tix. I checked my phone the morning of and our tickets to the louvre were canceled. That was it - no we’re sorry or can we rebook or here’s our customer service number! Use another company or book directly!!.Version: 10.0.0
✓ It has the potential but…It has the potential but… There’s so much to like about this company and I really want to be positive about them. They are clearly reliable and with a good name. They are totally trustworthy as regard’s reputation and finances… no issues But why do companies make it so hard to ask questions or get answers? I’ve searched the internet to see if I can link my booking reference which I made on line, to my app which I downloaded only after making my bookings. Can I find the answer? No Or if I sign up to the app improvement scheme can I leave a request or comment? Can I find the answer? No It should all be straight forward linking email and booking reference numbers but no. Why? Not very user friendly imho..Version: 10.4.0
✓ Disappointing Customer ServiceThese people are very difficult to get I. Touch with. You should try it outside of the country. Their app and website are terrible also, difficult to navigate, broken links and their entire Privacy Policies are suspect in my book. Try deleting your account. They use deactivate. So l've blocked them as I do not trust their privacy policy and procedures. And they are just tour brokers for others..Version: 10.4.0
✓ Badly needs an updateThis app is so buggy and crashes frequently..Version: 7.4.0
✓ Terrible AppThe site and app are easy to read and to book but the problem is a glitch they have in accepting the payment. Tried multiple times, contacted their customer service 3x without any resolve. Their “solution” was to keep trying to rebook every 4 hours until it goes through… disappointing service as they used to be so good in the past..Version: 8.8.0
✓ Don’t Trust Viator with Your BookingsI booked a catamaran tour on Viator and was excited to go. Sadly, the third-party tour operator, Amigo Tours did not contact me until they day before the tour, after the cancellation window was closed. Based on the information provided in the operator's message, I realized this tour would not be suitable, and I tried to cancel through Viator. The Viator representative informed me that she had canceled the tour, but that because refund window had passed, I would need to request a special refund from Amigo Tours. Not only did Amigo Tours not refund any part of my payment, the driver showed up at my hotel the next morning and woke me up. Either the Viator representative lied and did not cancel my tour or Amigo Tours has serious logistical problems. Stay far away from Amigo Tours and don't trust Viator with your bookings. Find someone else. You may regret it otherwise..Version: 9.0.0
✓ Where is the APP discount??You sell us in getting the app for a 10% and then it’s not applied?!?!?.Version: 8.3.0
✓ HORRIBLE experiencePrices and activities listed are not always accurate. Instead of trying to assist in making the situation right, customer service passes you from one agent to the next and blames the tour operators. I made a trip to fly to Paris to see Lido De Paris show. I had reservations (paid for) twice. Both times were cancelled. Finally they told me that one option was available but it was double the price. They ended up continuing to blame the tour operator for having the wrong price listed on their website; instead of providing me with tickets, even though some were actually available. No resolution was ever met. Do not rely on them for travel plans!.Version: 7.8.0
✓ Poor communicationsI booked the Vancouver city tour inc. the Capilano bridge with them. Unfortunately, the app doesn’t update in case there are changes! They changed the pick up time 30 mins early & emailed! Who will check their email while on holidays? They didn’t even bother calling (even though international roaming cost goes to the holder!) The problem is the tour company markets through different provided apps (i.e. trip advisor or Viator) and the information and instructions are not consistent amomg all of them! I had no issue with TripAdvisor in the past though! Please provide clear instructions (lobby pick up instead of in front!) at the time of booking confirmation or through the app Gutted to have missed seeing Suspension bridge as it’s my last day in Canada. The lady on the phone did give me complimentary ‘hop on-hop off’ tour instead but I still lost around $100 in difference! Always to check emails apparently!.Version: 10.0.0
✓ Apple Wallet FunctionSpoke with a customer service rep and Viator is “no longer supporting the function”. I asked if it was in the plans to bring back and was told “ they are working on it”. App seems good but the wallet feature was the only reason I downloaded it and if it’s not there what’s the point really?.Version: 5.12.0
✓ Not Good Enough YetI had a little trouble navigating the interface. I finally did get used to it but should be a little easier with prompts etc. However the worst was that it didn't complete the checkout process on an iPad2, IOS 8.3. The email voucher link didn't display the Send button on the Print dialog page. You could pull the page up to show the Send button but you couldn't activate it. Some work required in this area..Version: 3.2.3
✓ Locations and availability through app needs workSelected a specific city and it gave me that city and several nearby that were over an hour drive away. But I didn’t know that until after I booked to tour since I was new. App should show distance away from current or distance from city requested. Asking for availability and checking specific dates on the app doesn’t work. If those are entered as filter criteria, the results should populate with results that meet that criteria. What ends up happening is filters are selected and yours come back with dates that the tour “operates” but may not actually be available until you select your date. Ends up wasting a lot of time manually sorting through the results for what you asked for in the beginning of the search..Version: 9.0.0
✓ Doesn’t work with Apple Wallet anymore.Can’t add passes to Apple Wallet with iOS 13. Please fix the bug..Version: 5.12.0
✓ Cannot log inSuch a time waster. Get email to reset password. But when click on email to reset. It goes no where. Cannot open another account as email already in use. Have phoned support but cannot fix problem. Will have to cancel my bookings by phone. Terrible disgusting service. Not worth one star..Version: 10.4.0
✓ Inconsistent CommunicationI downloaded this app to help me plan my vacation to a Hawaiian island I hadn’t visited before. I booked 3 excursions and was getting follow-up emails from 2 of the 3 providers via Viator. I checked the reviews for the excursion I wasn’t receiving an email from just to make sure there wasn’t any ‘surprise’ info I wasn’t getting, and based on what I saw assumed I just needed to show up. This was my error - I suppose I should have been super-thorough and called the vendor directly to ensure there were no further instructions (isn’t that what a booking service is supposed to do on my behalf?). Long story short - Viator did not send me the follow-up email that most travelers receive, resulting in frustration on our part and the vendor’s. Luckily the vendor was understanding and accommodating. Will not be using Viator for any further planning as I can’t trust it now. I might just use the app to see what options there are, then book directly with the service providers. I highly recommend you do the same!.Version: 11.0.0
✓ Stealing money and bad customer serviceThis app should not be used, I had a booking with them about Skylon tower in Niagara falls and when I arrived there I noticed that the price was cheaper at the location than what I paid with this horrible app. And when I told them that your “lower price guarantee” isn’t correct, they gave me stupid explanation without any refund, and when I told them that I will not use the app any more they told me thank you!! That’s the worst customer service I can ever see If I could rate it it will be less 0 star or less.Version: 8.3.0
✓ Customer service and glitching appWe paid for a pasta making service and showed up 45 min early and attempted to contact the tour operator listed but the app wouldn’t work and glitched. It had an incorrect phone number and the map description location and visual point on the map were in 2 different locations. I used Viator many times and customer service was beyond unhelpful and I wouldn’t recommend Viator ever again..Version: 10.1.0
✓ Limited activities and not cheapest optionsThere are two problems with a tour app that makes its money via commission. Activities are limited to those that cost money, and there will be a clear markup to account for this So alongside a limited selection of things to do, it costs more to book things you often need to print the booking for. I don't know about most people but for me I'd rather save some money and time just buying on the door or direct..Version: 1.9
✓ Good app that got worseDefinitely an app worth having if you're looking for tours or things to do. I would like it more but it is a little bit annoying that your restricted to main cities when booking ahead. It would be great if you had more flexibility there, but overall a very good app. Most current upgrade is horrible. Can tread half the writing and it freezes even I try to share or book. I'll be using the web page!.Version: 2.2.1
✓ Wallet support doesn’t workSelecting ‘Add to Wallet’ causes Viator app to crash. Voucher doesn’t get added to Wallet. The rest of the app is fine..Version: 5.12.0
✓ Wrong InformationWe scheduled a tour through this app. They told us that the tour company picks up in our area where we were staying. The tour company called us the evening before told us the location where we need to meet. I told them the app told me they were going to pick up at my hotel. They said they do not pick up at that hotel. They asked me if I booked it through a third-party. I said yes Viator. They told me that the information on Viator platform was incorrect in the air not responsible for that information..Version: 8.2.0
✓ Do NOT useDo NOT use this app to book events on your trips, etc. they charged me over $400 for an event that was cancelled and have not refunded me (it has been over 7 business days), and when i called to fix the issue they said that they never took the money from my account because it was cancelled within 48 hours, but there is a clear charge of over $400 from my account from viator. save yourself the headache. and let’s also talk about how the upcharge everything by hundreds rather than just booking direct..Version: 11.0.0
✓ App works but detail missingYou need to x reference to the website to get the full details of the trips.Version: 8.4.0
✓ App won’t open!!Everytime I click the app it loads then crashes. Please fix!!.Version: 5.12.0
✓ Dismal customer serviceThe phone call I just had with a viator rep and also when dealing with customer service using your WhatsApp service was absolutely the poorest communication and the most unhelpful assistance. I explained my situation to Viator several times and at length. All I wanted to do was change my payment to a credit card not debit card. The solution took over an hour on WhatsApp telling me over and over that I should use their website ( even when I explained several times that the website was continually taking me back to the app, which was not allowing me to make the change in the first place). After an hour communicating on whatsapp and then another hour going back and forth for a solution on the customer service phone line, the rep indicated they would help by cancelling my booking on the app and rebooking it with a 5% discount. During that time and out of frustration I was able to go onto the Get Your Guide app, view the same tour at an even cheaper cost, and book using my credit card. Simple! I would not want anyone else to go through with the difficulty of having to deal with unhelpful Viator customer service and the length of time it took to come up with a solution. If anyone has issues with payment of their activity, cancel it and use another company!!!.Version: 11.0.0
✓ Cannot login - useless appAs per previous reviews by others, I am also being sent round in circles trying to reset email. Won’t bother with this app - problems obviously have not been corrected..Version: 9.6.0
✓ Excellent except…….This app does everything you could want from the app ie what the website does except for one crucial thing. The payment system is severely flawed. I have tried to pay for trips on multiple occasions using various methods and they all fail (ie Apple Pay, PayPal etc). I end up resorting to the least convenient method ie putting the credit card details into the system. I am pretty sure that this happens to other people too. Please sort it out.Version: 9.5.1
✓ One way transferNot sure why I was required to fill in round trip transfer information when I only requested a one way transfer. It leads me to believe I will be charged for round trip.Version: 8.5.0
✓ UnreliableReally poor experience - random crashes, hang ups and bits that work on the website and fail on the app. Such a shame that they’ve cornered the market because the UX here is bad.Version: 11.0.0
✓ Search function broken.Cannot search using app this week..Version: 10.0.0
✓ BEWARE! UNEXPECTED CHARGES! Would give a zero if I couldHad booked a couple tours through this app without any issue. However I had just recently came across duplicate charges close to $1000! for a tour I do not even recall booking. When I reached out to their customer service to what I expected would resolve this issue quickly. They made me communicate over email and started becoming non-responsive to my questions trying to figure this out and essentially seemingly tried to run and hide with my money. They’ve become unwilling to help. DO NOT USE THIS APP! They will leave you holding the bag and unfairly take your money.Version: 10.2.0
✓ APPFIRST10 discount rejectedTried using the APPFIRST10 discount code on first 3 bookings on Viator app as provided. The 3rd booking rejected the Special promo code..Version: 9.6.0
✓ App is fine. Do not trust all the company.Always used Viator for booking tours. However, had a really bad experience - tour guide ran off and left my poor 70 year old aunt to climb what was about 3 flights of stairs to get to safety. Tried resolving with the company it was booked through locally and they denied the incident even happened. Went to my credit card and of course the tour company lied and said there were no problems. Yeah just a poor old lady who almost died and was left stranded. Sorry I didn’t video her near death experience. Viator does NOT have your back and will not stand by their guarantee. Never again..Version: 8.8.0
✓ It’s the worseIts support and help don't work!!.Version: 9.0.1
✓ Unable to reset passwordI clicked “reset password” on the app, and received the email. However the button on the email just took me back to the “send email”’page on the app. The help pages weren’t any use either because the advice for this problem was to “leave a review below” - but there was nowhere to leave a review. It shouldn’t be so difficult!.Version: 9.0.0
✓ Terrible for paymentsTook 35 mins to get the app to accept any form of payment only to find the tour we wanted wasn’t available!.Version: 8.5.0
✓ Pretty cool app but…It’s an amazing app to search for things to do and narrow it down to what you want. This app sells it for more than if you’re to look at the business place yourself. For example: I checked iFly and comparing to the prices here it was up about 10% more expensive here. Just keep that in mind. Some would pay that extra 10% for the convenience which is cool too..Version: 8.8.0
✓ Can’t loginCan’t login either just like the other reviews. Useless!.Version: 10.4.0
✓ Doesn’t add tickets to Apple WalletWhenever you hit the Add to Apple Wallet it first says loading but then just drops out of Viator to the home screen without adding to Wallet. This wouldn’t be such an issue if you could access the tickets in the app itself but you can’t unless you have internet access - not much use when you are travelling which I thought was one of the points of the app in the first place..Version: 5.12.0
✓ Unable to log-in / Wallet not functioningWe have been using this app for several years now, but it seems that no update have been done lately. All kinds of problems. Unable to log-in except with Facebook. Resetting passwords doesn’t help. It never recognize the changes. Also, unable to add voucher in Wallet. If no changes soon, this will be our last purchases with Viator for sure. This is frustrating..Version: 5.12.0
✓ Viator SCAM in Fiji!Viator provided a quoted airport transfer in Fijian $’s, then billed me in US$, ie. more than double quoted price, and refused to address and refused to arrange refund even though I sought immediate remedy and cancellation, without service being provided!! Is this a common Viator SCAM or just their app mistake? Either way, they didn’t care…..Version: 9.2.1
🙂 Viator: Tours & Attractions Positive Reviews
Viator: Tours & Attractions works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Viator: Tours & Attractions.
⛔ Viator: Tours & Attractions Problems
