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Lookout Life - Mobile Security App Complaints & User Negative Comments 2024
Lookout Life - Mobile Security app received 94 complaints, negative comments and reviews by users. Have you ever had a bad experience using Lookout Life - Mobile Security? Can you share your negative thoughts about lookout life - mobile security?
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Lookout Life - Mobile Security for Negative User Reviews
✓ Can’t cancelFollowing the steps but there is no deactivate or cancel button. There is also no contact info to ask for help.Version: 6.1.4
✓ Update has destroyed my faithI’ve been using lookout for years now and totally loved it and what it could do for me. They did an update to their systems a little while back now and it’s totally destroyed my faith. VPN never seems to kick in, when I try to load the app it crashes all the time and doesn’t load. Then when it does I can’t do anything. Real shame as I used to love the app. When I get time I’ll be looking for a different t platform to pay my money too. Real shame.Version: 6.22.3
✓ Impossible to Cancel!!!‘Cancel my membership’ is not on the app. And couldn’t find it on the website. Had to have Apple reimburse me. Still trying to cancel this...!! (AFTER an email response from lookout) Their is no active live support customer service option on your website!!! WTHuh?!?! The ONLY ‘support’ tab on your website that helps a customer cancel their subscription gives directions to solutions that don’t exist. You instruct us to go to the drop down menu on the website or the app and in BOTH locations there is NO option that says CANCEL MY SUBSCRIPTION. Yet, these are the instructions your ‘support’ gives. AND THAT ONLY. No “live chat”. No “email us.” No “contact us.” Just false information on how to cancel. If you want to be more transparent, allow people to cancel with ease. Otherwise, people like me get suspicious and want to cancel no matter how great your service might be. And we will post bad reviews. Suggestion: Hire a few people for the $9.99 a month from each subscriber and GIVE US CUSTOMER SERVICE. Not only responses to bad reviews..Version: 6.3
✓ Horrible Customer ServiceHorrible Customer Service! The person I spoke with wasn’t even familiar with the product. She didn’t even know what the “Safe Browsing” function was and how to set it up. Every answer to my questions was “I can’t do that, you will need to email support”, and the number I dialed was a support number that was given as a result of an alert I received on an email I received 6-years ago! Also, before she helped me, she told me she had to ask me some questions to verify my account. All she did was ask my name, my address, email address, and my phone number linked to the account. Not once did she ask for a pin number, my password, or the last four of my social. You would think for a security based software company they would require more information than standard info that anybody could’ve given them... hmmm....Version: 6.1.0
✓ Lookout securityThis seemed really good until it caused my voicemail through T-Mobile to be completely blocked from coming to my phone, the only only way to get my voicemail is to turn off safe browsing mode very disappointing and while I agree that T-Mobile should be blocked it’s really not an option for me to lose voicemail completely since sprint sold out to T-Mobile and I’m on a contract I am unfortunately stuck with them and it seems really weird it took T-Mobile support 5 months resetting my voicemail, I reset my phone twice and hours and hours of support calls they NEVER figured it out and wanted me to send my phone to apple for repair, which nothing is actually wrong with my phone because once I turned of lookout safe browsing everything works fine and when I turn it back on no more voicemail, this is a real problem that needs to get fixed between these 2 companies because I know there are A LOT of T-Mobile users experiencing the same issue with being told to send their phones out for repair when they don’t need repairs and then the deductible falls on the customer.Version: 6.18.0
✓ GIVE ME WHAT I PAID FORI have paid for your services til the 19 of January 2022 I would like my premium membership ti Mind you be it an accidental purchase which I’m happy to wear. Being one the forgets dates I wanted to unsubscribe early as to not get charged again - as has happened before - but once loggin back in my account back to basic and no way to contact support as sends you in stupid loops! Give me premium til my subscription ends please and fix your support site.Version: 6.10.0
✓ Virus removerPlease add a virus removal feature to this app. Thank you.Version: 6.0.4
✓ Waist of timeDid not help me in anyway to confirm if my iPhone has been hacked 🙈.Version: 6.5.0
✓ Just joinedMy review is still under construction as😬I have only just signed up. However, what would be really great is a system that can inform you whether your phone is ALREADY compromised. In the UK the Regulatory of Powers Act aka RIPA has paved the way for all sorts of Goons employed by the State to snoop on you - car/home/coms et al and, apparently, ad infinitum, in anyway they like. While this may be a great means of catching terrorists/ paedos/ the odd murder conspiracy/ most people do not fall into such brackets. Then the problem becomes one of OVERSIGHT (in the UK there is none - apart from the arguably corrupt Investigatory of Powers Tribunal) which means that in the likely event that such institutions of the state do not like you it is very easy to be maliciously targeted by them. One only has to look at what has happened to Whistleblower and Wikileaks Editor in Chief - Julian Assange (inprisonment awaiting likely extradition) or former NSA Analyst Edward Snowden (forced to flee across continents and seek asylum in Russia) to see the very real impact of this. So food for thought developers - huh?.Version: 6.1.2
✓ Not enough Canadian optionsPurchased the premium mainly to detect any breaches on certain accounts/sites, but the options are mainly American. Not many options offered for protection for Canadian accounts/services I.e, financial institutions, government services. Overall decent app, but if you're in Canada the premium is money wasted..Version: 6.21.0
✓ Good so farI get a notification when I on a malicious website and they’re trying to access my information. I like that it scan your email for suspicious threats like hackers but it not always accurate.Version: 6.2.1
✓ So slowThe app on both my iPhone and iPad takes so long to load and perform tasks. Sometimes it just hangs and has to be restarted to work properly..Version: 6.22.2
✓ ProblemsKeep telling me that I need to accept notifications but there’s no way to enable them since the new update. IPad Pro. I tried to get some assistance but it’s impossible to write or speak to someone. No service, no protection. This is a scam!.Version: 6.22.3
✓ Wait…Did you just change my functions with a sneaky price change? I mean, I’m aware that times change and the way things are these days, it’s impossible to know in which financial position any company will be in one day to the next… But come on! I first noticed that the little VPN box vanished and I thought that the setting had tripped off again, (something I found weird in itself) so I went to switch it back on again and well, it wasn’t there any more! Lol I opened the app and to my surprise, I no longer had the ‘full’ protection of this app. “Well how do you know that?!” I hear you ask. Let me explain. Where I used to have green ticks on everything, to now find out that the most important parts of protection have been shaded out in grey and now say ‘Premium’. I thought I had that already!!! Look, the price isn’t the problem here: it’s just the way you went about it: coupled with the VPN randomly and rather annoyingly turning off, I’m seriously thinking about using another form of protection. And that’s a shame..Version: 6.13.0
✓ Was great UNTILL they dropped Apple WatchUsed to love this app, used it so much to protect my phone and tell me when I loose it but then out of no where they just stopped supporting Apple Watch. They have lost thousands of customers for this sadly and I will be leaving to! It’s OK now but pretty useless I hope they bring it back one day but for now I don’t recommend.Version: 6.9.1
✓ RIP OFFI paid for PREMIUM for one year but the app will only register that I have the basic plan. I paid again for one year and still have basic plan. Uninstall; reinstall; restart phone; …,… this app pisses me off!.Version: 6.10.2
✓ Not accurate enoughI have tested Lookout several times and it tells me my phone is two houses away..Version: 4.4.1
✓ No Customer Service at AllYou can’t get to anyone for help. My account was switched to a Basic account when I’ve already paid for a Premium one but I can’t get to Customer Service for assistance..Version: 6.19.0
✓ Not sure what they are doingApp hasn’t worked right on my iphone15 for ages. The acknowledge they have a problem but I’m not sure they know it’s my problem or I’m just getting shoved aside. I gave them a one star rating and the response was, along the lines we know there’s a problem there’s a fix but it’s not released yet but now your problem is totally fixed can you change your rating? Used to be a good reliable app..Version: 6.22.3
✓ Data BreachLookout has told me that my email address is safe. I regularly use this app to check that my email address is safe. Have found out that my email address was leaked in a data breach earlier this year. Have my doubts how effective this part of the app is..Version: 6.15.0
✓ CommentaireQuelqu’un entre ds Mon cell pitonne a ma place !!! Pourrie.Version: 6.11.1
✓ Craptastic.This app is so stupid. My internet now doesn’t work properly. I have to constantly log back in as it just cuts out. Pages won’t load. You can’t even tell if the VPN is even working as on IPhone you don’t physically have to go into settings and connect it. It says it’s on but when I went to an IP lookup site and it told me straight away my IP and where I was located I realised it hadn’t been working at all. Just want to delete this app and get a refund but I doubt that will happen. Can’t even talk to a real person. Just a FAQ page and nothing else. Very unsatisfactory.Version: 6.1.4
✓ Not good at allYou mentionbthe this app can automatically alert on Apple Watch if my iPhone is out off range from my Apple Watch, but after installing it there is no way to get this to work..Version: 6.1.4
✓ MnNot to expected.Version: 6.0.4
✓ So far so good but can’t upgradeDownloaded this as my iPhone is massively weird. Battery drain, strange IP, double login on the same device on all my accounts. So I’m unable to see what’s going on. Seems the hacker or spyware has one up on this app as it’s kinda blocked it from working..Version: 6.4
✓ App no longer workingI used to love this app and recommended it to all of my clients, but now the app says that my iOS is out of date and needs to be updated to iOS 99.0. There is no 99 iOS, we’re still on 12. I have reset my phone several times hoping it would reset Lookout, but it didn’t. When you go to Support within the app, you do not have any option for contacting support, only to search their FAQs, which from what I was able to find, doesn’t seem to be listed. You cannot have a security type app without the ability to contact the company for support. It’s just bad business for an app that they clearly aren’t truly keeping as updated and aware of issues as they have led the public to believe..Version: 6.0.3
✓ Upgrade Look Out App on iPhone or iPad miniUpgrade Look Out App on iPhone or iPad mini. Due to interference or unauthorized incoming crash connections, all iOS is unable to access Apple Support. I checked Apple Support customer service, it is not in service. Due to NYC epidemic. Advance and create something better 24/7 support to monitor Apple Company and products, Apple computer, iPhones, iPads, iPods, etc. Updating awareness and Apple Software systems. The iPhone download is as follow, April 2020, iOS 13.4, while all Apple iPads in NYC is delayed by iOS 12.4.6. I think you better check twice who is stopping your NYC Apple company. I just purchased Apple iPad mini in NY, NY. And on the Apple box it indicated it was from California Apple Company. I don’t mind what State it’s manufacturing, at least you have another Apple Assistant to reply at once..Version: 6.1.4
✓ GoodIts a good app but slow to locate and it should have the feature it did like on my s3 when you enter the passcode 5 times it takes a pic from the front camera and emails it to you so you can see who has been trying to get in your phone :).Version: 2.14
✓ TrashGarbage.Version: 6.6.0
✓ No Apple Watch feature anymoreNo use to this app anymore, just use iCloud and find my iPhone....Version: 6.1.0
✓ Can not unsubscribe from this appI have been trying for over a hour to unsubscribe by following the instructions posted. However, there is no way to do so. I have sent a message and will wait to hear back from your company. It’s rather ridiculous not to have a customer service contact number. I will screenshot this just in case it will be needed later on down the line if I am not able to cancel this subscription before my free trial is over. If worst come to worse, I will cancel my credit card and get a new one. Not sure about the service that this provides but I don’t like the fact that I have to keep the app running in order for it to remain working. I rather not have to do that as it runs my battery down very quickly..Version: 6.6.1
✓ AverageIt’s stopped all my regularly visited websites from working and doesn’t allow me to approve them, should have a permissions tab!.Version: 6.7.0
✓ Doesnt have watch appanymoreI downloaded this app because i want an alarm on my watch to warn me im disconnecting from my phone - turns out this app doesnt even do it even tho an iDB article said it does. deleting..Version: 6.0.4
✓ DarkmelaninSo, here we go again. I have been contacting lookout for about two weeks after I made a purchase for there premium plus plan. Days went by nothing. So, I paid for something I couldn't use. Anyway finally on the 2nd of this month lookout reached out via email to tell me they don't see the purchase,which I paid for. A day goes by after giving them what they asked for then to tell me early this morning that I have to talk with iTunes since it's a problem on their part. Spoke with iTunes, for them to tell me the same thing Lookout Rep mention. I have had Lookout for 5 years for my iphone and my Samsung. I must say for no one to find a solution to this problem is beyond me. And provided my proof of purchase. I'm moving on..Version: 6.0.3
✓ Junk!...Money pit 😠Not even one minute after downloading I was bombarded with a pop up to rate. Here it is if I could’ve rated negative ten stars I would’ve been delighted to do so. It didn’t take me three hot minutes after logging in to realize this junk is immediately thrown on the junk pile no sooner than I’m done rating. I instantly noticed 99% of the options being displayed was premium items to be bought with no free trials or nothing! 😡 The only thing I was able to do free was scan my email address and it checked my phone for updates everything else was to be bought without even knowing if it was worth what you paid for. At least could’ve offered a day of free trial to get an idea of how what’s being offered perform. 🙄 I’ve wore my own welcome out of this junk!.Version: 6.2.0
✓ Useless AppI think it’s a useless app. I can’t wait to switch to zips from zimperium..Version: 6.11.0
✓ Might be a scam in itselfI got the app to scan for malware on my Apple device and so far I can’t find how to do that even after reading their instructions in Frequently asked Questions section. App doesn’t do what it promises, is not user friendly at all and all their instructions just takes you in a loop. No way to contact customer support to ask questions to help fix or understand how to use the app..Version: 6.6.1
✓ Good app at first..Was paying subscription and now it can't find my iPhone even when I test it it just stays saying this might take a minute or 2... And stays like that it's a waste of my money now that it's useless In locating my phone.Version: 6.1.0
✓ It Took a whileI misplaced my phone on a Friday night. Could not track my phone through lookout. I set off the scream feature from Lookout to try to find it. Turns out, my phone was left at a restaurant in a casino - I was only able to locate it through a *free google map location sharing with a friend. We retrieved my phone the next day. That following night when I was in bed asleep, my phone started screaming and woke me up in a panic... Lookout was completely useless to tracking my phone and it took a long time to execute the scream. I'm thinking why pay for this service when it doesn't work? I've had lookout premium for years but it's seriously slacking and doesn't make me any happier that it only tracks my phone a day later and scream sounds at the most inconvenient times and very alarming to myself and those around me. This is not the first time I've had to rush to turn of the scream days after I found it through another source..Version: 6.1.4
✓ Terrible!I am getting constant false messages from Lookout, including telling me my phone has been lost, and that my sim card has been removed from my phone. Hard to understand that when my phone has constantly been with me! I also find it really drains the battery on my phone! Cancelling my account!.Version: 6.3
✓ Had to cancelMy family and I all have had Lookout for many years for all of our devices and have loved it since. Unfortunately, it would seem the recent update might be too much for Lookout to handle. It never loads in, but on the off chance, after 3 mins of loading, it will open the menu and continue to load. Can’t interact with anything and I have no idea if it actually protecting any of our devices because we stopped getting its usual “your safe” notifications. I’ve waited since then for an update from the developers, but none have yet answered. Can’t have an app on my device that has this much administrative authority on my settings, yet yields no sense of the application doing its job..Version: 6.22.0
✓ Just a basic VPN - don’t bother.I paid for premium expecting to get real time scanning of phone & apps for malware/spyware and a security report generated with the results but the app does not have this capability at all. Most of the so called ‘security’ features are already freely available on iPhone so why would you need an app to tell you the same thing, i.e that your phone software is up to date, or that a password lock is set up on the phone, or that you have connected to an unsecure network like a public network which iPhone alerts you to anyway. This is essentially just a basic VPN with some other pointless stuff thrown in to make it look like its more than that. Oh there is the scream’ function on the find my phone feature - which is quite weird, but might be useful if you lost your phone and it’s on silent - which is pretty limited usefulness I’d say. There’s way VPN’s out there don’t waste your time or money on this one..Version: 6.1.0
✓ Sign up not working on iOS 14Downloaded and tried signing up but when entering new credentials, the app throws an error, “Email and password don’t match”..Version: 6.5.0
✓ Locating featureStill locating .... Sound familiar anyone?.Version: 2.11
✓ Breach reportTells me my phone has been breached.Version: 6.1.4
✓ This company has had a data breach itselfThis company has had a data breach itself and all password and user info has been leaked. There are multiple versions of their website floating around and expired certificates. You cannot even login and change or remove your personal information. Shocking..Version: 6.11.1
✓ Slowed phone to a point where no internet accessDownloaded the app based on the strong feedback and paid for 1 year subscription. After 2-3 weeks in my iPhone X pretty much stopped being able to access any apps that required data (whether on wifi or mobile data). Deleted the app and removed all settings and magically my phone can access the internet again. Very disappointed after paying for 12 months subscription..Version: 6.1.3
✓ SecurityHaving just got rid of avg because it was stopping me from connecting to my Wi-Fi and using apps I came back to lookout as I used it before. I’m a little confused as to why it’s now a DNS I can’t find a VPN anywhere and sources tell me DNS does not encrypt your ip address or your browsing. A little clarity would be of great help.Version: 6.21.0
✓ Waste of moneyMy lookout works when it pleases. I don’t get an email alert when I use airplane mode or turn the device off. It tells me I’m not connected to WiFi (safe WiFi feature) when I clearly am. I have a screen recording but of course there is no option to share that here. When it chooses to work it is good, but I wish I hadn’t wasted my money on a yearly subscription..Version: 6.1.4
✓ IOS 99.0?Very basic free version of the app. I only keep it around as once in a while it reminds me of the latest iPhone updates. Read online today about updating the app (which is the first time without being notified by lookout before) so I went ahead and as soon as I finished the update lookout pops up and tells me I should update to iOS 99.0? I am sure in the future that version will be very advanced but honestly can’t see myself being alive for that to come about one day.Version: 6.0.3
✓ Does it even work + dicey privacyI’m not sure this app works. There’s no third party testing, and there’s no real-time scans. It’ll check to see if your email was in a security breach or if the public WiFi is ok, otherwise it just kind of sits there smiling at you. Particularly egregious is the privacy policy that states it doesn’t sell your data then a cookie policy that states it puts cookies on your browser and sells that data. Too many conflicting messages and not enough useable features for this to be worth the money. Also, Lookout, why aren’t you doing third party testing? What are you afraid of them finding? The 2016 AV-Test came back with less detect and respond than industry standard. The AV Comparatives test in January of 2019 came back better but both tests were run on other versions of a Lookout mobile app. This current version has nothing testing to see if it’s real or just green toggles making you feel safe. Get a VPN instead..Version: 6.19.0
✓ Not worth the moneyUnsubscribed all good next month your still changing me only more this time complaining to the phone company is like talking to the wall previously charged via iTunes and apple what’s the go here..? Ripped off don’t use this app.Version: 6.2.1
✓ Watch out for Lookout!I purchased the Lookout Premium app less than a month ago, when I signed into the app and created an account I had only received the basic Lookout version, not the paid premium version of the Lookout App. I contacted Lookout customer services, they could see I had paid for the premium service, but I was still only receiving the basic Lookout App. Apple have refused to give me a refund for the App Lookout have stopped answering any emails. It is very poor service from both Lookout and Apple..Version: 6.21.0
✓ UselessAll useful features are premium. There’s other apps that do the same thing for free. Don’t bother..Version: 6.0.3
✓ Crashes all the timeSince it became Lookout life I was not able to use it at all. If you try to click on anything it will restarts and same circle of death. Hard to change and scan another email ID. It was lot better before. If it doesn’t work for iPhone anymore they must be honest to the customers so they don’t waste their money. I had to write a review here coz it crashed few times when I try to use the support feature too. Waste of money.Version: 6.22.3
✓ Oublie de dire que c’est payantJe cherche une application qui m’avertis c’est quand j’étais trop éloigné de mon iPhone gratuit ça c’est pas ce que je cherche.Version: 6.4
✓ No1TyebahI've used this app many times with purchased phones that provided this app for free. I also did the in-app purchase Everytime for the premium.......... Unfortunately................. (SIGH........ Hmm.) This makes me sad and mad because why? Because the last phone I had, I tested out the locate phone option for 2 different phones I had linked to this app and I was highly disappointed! Then realized.... So Everytime I paid for in app purchase.. it would of never helped me find any phone if I actually looked to the app for REAL HELP in locating my devices. Second thing I will add is the the app keeps telling me that lookout security can not warn me of safe WiFi connect. I did EXACTLY, what it said to do and the last thing I'm suppose to do in order to get the setting right..... THERE IS NOT an option to select "notifications" and then neither is there an option to"allow notifications". WISH TO HEAR FROM SOMEONE SOON TO HOPEFULLY PROVIDE AN ANSWER FOR EACH OF THESE ISSUES BECAUSE THEY AREN'T ACCEPTABLE WHEN MONEY IS BEING SPENT AND BOTH PROBABLE.Version: 6.0.4
✓ Lookout Security:Hopefully this reaches the Lookout Team because I have had this App. on BASIC for years without issue on my phone . Recently I upgraded to the PREMIUM Lookout Security for $40. Since they put on the VPN to supposedly upgrade I have had nothing but problems with interference on my Home WiFi . I would love for this to be rendered by Lookout since I spent Hard earned money on this (Premium) upgrade! But unfortunately I have yet to find a actual Contact Phone Number to physically talk to a real person. This is extremely frustrating and disappointing!!! I am not a Satisfied Customer at this point, like I was before having the BASIC Plan- ☹️.Version: 6.10.1
✓ Frustrating as #!€!! Don’t waste your time!!!I don’t know what the heck the deal is here but I can’t even create a dang account on this site!! First of all a long time ago I had an account . So I reset the password and went to add the device because of course it was telling me it had no device!! Well every dang time I tried it said I needed to log in which I was!!! So I logged out and logged back in, same message I needed to log in to add a device. Aaaarrrrggghhhh So then I went into my old device in the app and tried to manually type over it my new phone. Not happening!!! I give up and I am MAD!!! I have wasted time and energy on this STUPID website/app that some dumb %#! developer had no idea what he/she was doing and I am still back at square one, UNPROTECTED!!! Don’t waste your time on this dumb app!!!.Version: 6.1.4
✓ Tres mauvais degeulasse pour vaisC très mauvais.Version: 6.5.0
✓ Scam!!! Do not pay for this app!!!I upgraded to premium in January 2020 and have been paying £2.29 every month since then for a premium account. I recently went onto the app (June 2020) and have no access to my premium account, it is showing I only have a basic account! I have turned my phone off and on, deleted the app etc. and nothing, still saying I have a basic account. Absolutely shocking. Meant to be a security app but it’s actually a SCAM!! No customer support email address or telephone. DO NOT USE!!.Version: 6.3
✓ Facebook Page Hacked was not detectedMy Facebook page was hacked you don’t even know about it . How come?.Version: 6.1.1
✓ Not to badIts a good app for finding your ipod again i lost mine i used this app and it turns out i put the milk in my room and my ipod in the fridge.Version: 2.11
✓ A good app, but USA centricIts a good app and does what I would expect it to do. I'm annoyed thought that it sends me notifications about current issues in the USA, or about what the American Government or FBI has just announced. I live in the UK, so none of those notifications are at all relevant to me, they are almost like spam. It would be 5 stars if I didn't get those unnecessary notifications..Version: 6.11.2
✓ Premium IssueI have used Lookout for years, ever since I purchased a smart phone. I use it on my iPhone and iPad. Recently my Lookout app would pop up and listed it as “Basic”. I have always paid for the Premium version and the app listed on my iPhone all the times I paid for the app. Their website provides instructions to cure this issue. So I uninstalled it as directed then reinstalled it, signed in and it lists all my payments differently and I still do not have it back to premium. Even tried to repurchase it and the app will not allow me to upgrade. Sent in a request to tech support but have not received any information back except for a case number. Frustrating. This was a pretty good app. (Update) - still cannot purchase premium and cannot get adequate support to make the purchase. I don’t want to stop using this app but it looks like I may not have a choice. Disappointing!.Version: 6.2.1
✓ I recommend virus removalPerhaps virus removal could also be a part of this app, even as a premium feature..Version: 6.0.3
✓ Undetected Pegasus Breach on my IPhoneHey you guys have no way to contact you on your app so I thought I’d let you know on here that my device is currently breached by a Pegasus attack which shouldn’t even be happening as I’m in Australia, but not only that, it’s been completely undetected by not only you guys but by McAfee and others and the only reason I found it was someone got sloppy and left it open in on in a google chrome tab..Version: 6.0.4
✓ UghHate that I have to have location services on to turn off that annoying red flag. Come on!!! I don’t want that part! Plus it won’t let me rate this a 1 star .... lapalapaal alaoal filling up space until it lets me send the review. Still waiting. Still typing. What a crappy app. Seriously..Version: 6.5.0
✓ Cancels Ad-Blocker sI read this was a great protection app. Unfortunately, it cancels any Ad-Blocker you have. I suddenly noticed I was once again inundated by irritating ads appearing. If like me you do not want advertisements on your phone or tablet then this is not really worth having as it is so irritating that adverts are popping up on everything. I contacted customer support who said they block adverts that are known to be malicious but not “safe ads”. I have given it a three star for the fact it does work but at a cost of having adverts on all my apps etc..Version: 6.3
✓ Sore footThis is a fake site. I have an alert telling me my SIM card has been removed, and a notice of charges increasing monthly. SCAMMERS now won’t take my review. I paid 39.99, I’m reporting to Apple and uninstalling the App..Version: 6.4
✓ LookoutNot impressed at all, only just installed it. Answers to questions asked are not applicable, is anyone listening. All I need to do is get appropriate browsing results for UNITED KINGDOM not UNITED STATES. Does this app only work for US based customers? If so I want my money back. Might be a good idea to announce any restrictions to location and inform us that ur FAQ bot doesn’t listen to a word you type..Version: 6.15.0
✓ DO NOT TRUSTThis app hacked my phone! DO NOT INSTALL!!!!.Version: 6.11.1
✓ Got hacked and it didn’t warn meNetflix got hacked and it didn’t advise me. It doesn’t work. Waste of money.Version: 6.5.0
✓ Lookout upgrades without consent (@BeckV)This is an updated review: I started using the base subscription on my new iPhone 11 on May 22, 2020 and was undecided on whether I wanted to upgrade or not but then realized the next month, June 22, Lookout updated my subscription without my knowledge to the “premium” package. I decided to keep it since at that time I wasn’t having any issues (that I was aware of), however, the next month, July 22, Lookout did it again and updated my subscription to “premium plus” without my knowledge or contacting me. Frankly, if this app worked well I might have chose to upgrade my subscription MY SELF but it doesn’t. The VPN keeps disconnecting, I’ll get false alerts and it doesn’t show me further information and some sites are still able to see my location. Most of all... the fact that Lookout goes into your account, upgrades your subscription and takes out automatic payments without your consent is sneaky and utterly absurd. I started using a VPN after my previous iPhone was hacked and the people were threatening me. This VPN is supposed to keep me safe from creeps but now I’m not even safe from the app which is stealing my money right from under my nose? Needless to say I am livid... but I am forced to continue using it until I can find another one that is trustworthy and does its job as described — lesser of two evils I suppose..Version: 6.3
✓ 3 STARS!!!THE VPN KEEPS GOING OFFLINE! Almost perfectI GO TO PUT 3 STARS, IT SHOWS UP AS 5! VPN NOT WORKING WHEN IT WORKED FOR YEARS! Update: I paid for Premium the other day and it is saying premium without the premium services. Help This app does keep your stuff safe and you up to date on anything that needs addressed. * Make sure you check your subscriptions to see what your being charged. I was somehow charged 9.99 when I only approved the 2.99 a month subscription. I was refunded, so all is fine. I am watchful so I caught the issue but many do not catch these charges they may not have approved. That adds up with all these subscriptions online and offline that most of us have..Version: 6.9.1
✓ VPN wouldn’t allow to connect over WifiI have been using Lookout for a few months. I liked it and felt good about upgrading to Premium. It worked for 3 months just fine. A month ago I would unlock my iPhone and try to open the web browser or Facebook etc and I couldn’t connect. I’d toggle the Wifi off and on. I also would toggle the VPN. I reset network statistics. I forgot network. I tried everything for a month. I used all my phone data. I’m not very tech savvy at all. I found out if I unlocked my phone and turned off auto lock and left Wifi connected for roughly 3 to 4 minutes I could get into any app easily. I was really frustrated so today I thought could it be Lookout? I deleted the app and immediately I could unlock my phone and it would let me get into any app needing the Wifi. I’m not sure what changed after everything worked fine at first but I canceled my subscription immediately..Version: 6.6.1
✓ I’m Totally Disappointed!This is absolutely ridiculous to charge such a high monthly premium for a service that doesn’t even include my country (New Zealand) when entering my driver’s license number. I can’t even add my phone number, ‘cos the number of digits doesn’t get accepted. This is absolutely ridiculous and I want a refund. I’m utterly disappointed with this app, ‘cos it will cost me nearly NZ$20 a month for this app, and that equals nearly NZ$240 per year. I can get protection for about three devices for much less than NZ$240 per year. So please sort out this app or give me a refund..Version: 6.21.0
✓ Rip-OffI’ve purchased this app two different times. The first time, my phone was hacked and all sorts of personal info stolen. Lookout claims to have no record of that account. I repurchased again on new Apple ID and have tried to file claim three times after identity theft and when I needed to hire an attorney and get assistance. I’ve had no response from emails I’ve been instructed to send and Lookout’s reps I’ve spoken to say they can’t do anything. Where’s my $1 million protection and assistance I’ve paid for? The last time they claimed the breeches occurred prior to my service. Yet, I had this service not months before a breech notification ever showed as having occurred years ago? And one was in June when I definitely had the app. What’s even worse is now I can’t cancel the membership!.Version: 6.1.0
✓ Used a hell of a lot of batteryI went out for the day and my phone in a matter of an hour was drained of more than half my battery power and in 3 hours was totally flat and it was down to the lookout app draining my power at over 55% of my power and that is on power saving mode which my phone is alway on. But I guess not being able to use my phone at all is one way to stop it being hacked!!!.Version: 6.5.0
✓ Zero support for appNo contact information at all.Version: 6.5.0
✓ Poor customer serviceNo contact information to remove devices from service..Version: 6.3
✓ Zero starsRip off app tells you nothing! Tells you if you have a passcode to get into your own phone that’s it? Scam don’t purchase.Version: 6.5.0
✓ Not what it used to be...I had been using premium Lookout for two years. The first year was great. Very helpful and informative. Worth the $99. However the past year it would update me on leaks of my information, yet not the sources. Only the date the leak occurred. I’m talking about serious information. I called, because this is what you pay $99 for. No help at all besides to say THEY knew the source of the leak (the Dark Web!?!) and had nothing else they could tell me. WOW! I’m not computer savvy but isn’t the Dark Web something that is only used by the truly sick-minded people in this world that know how to build a computer to get into this sort of website? That aside, Lookout was no help at all with this disturbing situation. How were they able to have this information yet it was not listed on my notifications of source of leaks? What was I paying $99 for? Thankfully, after many emails, calls, etc. I was able to receive a refund. This one is NOT easy to get out of once you are “locked” in so please use caution if you plan to use their “premium” services..Version: 6.5.0
✓ Useless even at premiumI get a constant notification that I’m connected to my WiFi. If I close the app it will tell me it’s disabled. It’s bugging out constantly and the security system is useless. I put my phone on aeroplane mode and no alerts come so that’s worthless too. There’s no direct button or setting on the app to show alerts, and the test emails don’t even work when you activate scream. I gave this app a month to warm to me as I really wanted to love it, and I feel like I’ve wasted my money..Version: 6.4
✓ App opens consistantlyLook out says this app has personal support. When I tried to contact Lookout about a false claim from them my device has been stolen. Their support doesn't cover this issue. In fact there is no option to report this issue to look out. Plus it repeats its statements about WiFi being safe to often and you can can't close the box when using another app. This is annoying . Because it doesn't have Personal Support which means being able to contact Look out instead of reading arrivals they don't cover my issues . Lookout need to remedy the issues I have stated . Hence my Two star rating zz.Version: 6.0.4
✓ Removed useful feature in updateI downloaded this app since I wanted notifications on my apple watch when my Apple Watch got far away from my phone. Sadly I found this feature is no longer available as it once was. Disappointing and waste of time for me it was, thus the rating..Version: 6.0.4
✓ The worst don’t ever downloadI’ve paid and I swear they’ve activated a bug on my phone. The wifi is no longer working my entire IPHONE has not worked as well since I first ever downloaded the app then deleted it then was stuck having to Download it. It feels like a total scam. Instagram doesn’t load the phone doesn’t connect to the internet smoothly any more WiFi is patchy my home WiFi will not connect..Version: 6.0.4
✓ Great app but...I’ve been using this app on my phones for 5+ years now and have never had an issue. But as of this year it doesn’t want to update on it own anymore. Pls fix this issue. Otherwise it’s a great security app..Version: 6.1.0
✓ Computer Says NoMy app does not work no matter how many times I change my password, it will not launch and the website is so limited in its capacity for me to see what data breaches (if any ) have happened to my iPhone. I will be deleting this app and my subscription. You can forget about me telling friends and family about this app and service in future. I’d rather use another VPN provider which will actually help keep me and my data safe..Version: 6.11.1
✓ All security need to paySheap appl.Version: 6.0.3
✓ Si tu veux aidez tes adversaires a te traquer et t attaquerN importe quoi.Version: 6.22.2
✓ The Truth About LookOut Mobile.Lookout used to be a product of moral good, willing to protect ALL devices from cyber threats. Now as Lookout have made their claim to fame, their services have dwindled to dust. Ethical and Non-Ethical hackers both agree, Lookout Mobile is easy to bypass and doesn’t protect your devices from threats as their key service has been removed, malware protection. With Lookout, no matter if you have premium or not, your device will not be protected. Malware removal tools and threat detection have been removed from service all together. What do you pay for?… Data Scans. Scanning the internet to see where your information is. Other competitors do this for FREE. Lookout only provides you with a notification telling you when a new update is available for your device. Your device has this feature built in so why would you need an app for a notification? Save device storage space and remove and stay away from this app and similar apps. A brand is only as good as the services they provide, you won’t be getting any from Lookout, inc..Version: 6.11.0
✓ I paid, but it only gives me basic.I recently realised that I have been paying the annual subscription by direct debit for the past few years but the app doesn’t recognise my email address and has been giving me only the basic (FREE) service. Nothing I do seems to enable the functionality I have paid for. There seems to be no way of contacting anyone to rectify this. Rubbish situation for a customer..Version: 6.1.0
✓ WARNING!!I’m Not sure if it’s just me or others get it too but this app has been a pain for me and has randomly gone off at almost all my apps and whenever i open any app it beats and has a lady saying WARNING WARING this is NOT going to help you get rid of viruses but instead might make them!! Know this when debating downloading this app..Version: 6.0.3
🙂 Lookout Life - Mobile Security Positive Reviews
Lookout Life - Mobile Security works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Lookout Life - Mobile Security.
⛔ Lookout Life - Mobile Security Problems
