Domino's Pizza USA App Negative ReviewsDomino's Pizza LLC

Domino's Pizza USA Negative Reviews

4.7
4.78294 star

Total 21 Negative Reviews

Domino's Pizza USA App Complaints & User Negative Comments 2024

Domino's Pizza USA app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using Domino's Pizza USA? Can you share your negative thoughts about domino's pizza usa?

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Domino's Pizza USA for Negative User Reviews

Domi-No Way!Terrible. Just terrible. Was called by the store shortly after ordering to be told my order would be late by 1.5 hours and I should cancel it. I said I’d wait. The delivery driver arrived only 30 minutes after placing my order banging on my door at night even though I had contactless delivery and it says they will call or text you. The store granted me a free pizza 6 minutes after delivery so they must have thought it went badly. Overall bad experience. And now if I try to use the free coupon the checkout tells me to call a Domino’s call center. You don’t even get to talk to the people in your store anymore. And after I was transferred from the call center to my store they advised me that the call center is not organized and they don’t know what to do. I haven’t ordered dominos in 2 or more years and now I remember why. I pray for Domino’s stock to do good in times like this where bad business practices are all they provide. Remember when it was cool to have dominos boxes at the party. Get it together! The app itself seems poorly optimized and runs like it’s on an iPhone 5. Dominos is lucky it has the pizza tracker patent because that’s gonna need to be their main asset later for when they knead some dough..Version: 9.2.1

Latest Version Never Credits Reward PointsI order a A LOT of Domino’s, and part of the reason I’ve remained loyal has been the rewards. With one of these recent updates however it has stopped crediting me entirely. I noticed last week that my reward points were lower than expected, but now after my most recent order and reviewing the orders I received credit for there are multiple missing. Furthermore there is no way to recover the rewards number & earn credit for these previous orders unless I have the physical box the pizza came in still in the fridge or trash, because I order & pay through the app, and I’m not emailed a rewards number with my receipt because I’m supposed to be signed-up and receiving those credits automatically. Luckily I was able to recover credit for one order this way, but the others appear to be irredeemable and there’s nowhere to look for more info. I’m very upset and disappointed, because I’ve ordered Domino’s at least once a week for the last 5 years and with my daughter and I order many many pizzas for the summer camp I manage every year. Having this happen multiple times over the last 4 weeks shows it’s systemic- whether a glitch or not- and Dominos is going to lose my business going forward..Version: 7.0.0

Easy to order, but has other problemsThe app is really easy to use when looking at menu items and getting what you want in the cart. Paying is a different story. It took me three times to add my credit card information before the app accepted it. Kept getting a message that I had no payment method chosen. And, there is no way to add a tip to the total. Message says to add a tip when the driver gets my signature. ??? This is supposed to be a contactless delivery, so this makes no sense! My other pet peeve is that the app always asks me to re-enter my password. I get that this is a security measure, but why does the app not allow for fingerprint or facial recognition instead of making me go find my password and type it in? The font is also TOO LARGE, and the app will only operate in landscape mode, so this means that scrolling through rewards history gets cut off at the bottom of the screen. I would really like to know if the programmers ever use their own app. If they did, these problems would have been fixed by now..Version: 7.7.1

This app is so annoyingI can’t believe a company would make it so hard to give them money. I spent over 30 mins or more trying to place an order on my iPad, where if you go to review your order you can’t go back and add anything else unless you want what they suggest, or you delete your whole order and start from scratch. That still wouldn’t have taken so long to place the order tho, but I was using a coupon they had, but my total was coming out way more than it should have. It took me a while to figure out that some crusts and toppings were causing my price to go up because they were more costly ingredients. The problem is no where on the list of ingredients does it let you know which ones cost extra and which don’t, it’s just one list of ingredients and if you choose ingredients based on the coupons guidelines and the price comes out to high then you are left confused as you get no information as to why. So after starting from scratch a few times since I can’t just go back to the main menu, I finally figured out what was raising the price so high. This app needs work, the ceo should try and use it, get to checkout and then try and go back to add something else and he’d quickly fire whoever made this app..Version: 7.4.0

Five to one stars - WRONG locationIf you change the location after loading the cart and then use the easy reorder button it will place the order to the original location not the one you just tried changing it to and not warn you so your pizza will be one place and you another. Then when you arrive to pickup they’ll tell you it’ll be ready in 10. You’ll wait 20 they’ll finally figure out your pizza is across town. You’ll reorder and pay a second time at the Carryout location and you’ll call the store across town to try to cancel your wrong order. You’ll then sit on hold for 15 minutes and the manager well then call you a liar, say “well you should be more careful next time ordering online” and then he’ll hang up on you. That’s all he’ll say that’s it and then he’ll freaking hang up on you. You’ll walk out totally astounded totally forgetting you ever wanted pizza in the first place. Five stars for Dominies new weight loss program. I’m actually cured of pizza cravings now for like several months. But Dominies, your service and app have major glitches. Oh and I’m selling all my Dominies stock at market open on Monday. It’s my way of hanging up on you. You can keep my $18..Version: 5.6.0

Honestly, I just want delivery!! 😒Where do I start? At first the app was fine, got my order, didn’t leave much an info trail as far as personal goes, and I’m GLAD I DIDNT! Thinking my account may have been hacked because I checked it after a bit, and there’s a random address input in there (that, by the way, I never even been to before in my life). Also can’t log back in, as if the password was changed, I tried and tried to get in. So what do I do? Call customer support right? Yeah, well that was a whole other run-around, that honestly, I don’t time for, nor the patience to deal with.. basically you call that number for Dominos customer Support and you get A ROBOT, exactly the things we prefer to avoid all together. Tried to tell it ‘representative’ it don’t listen to a thing you say.. and I pressed 2, to try to get a representative, well, little did I know, it was going to make me TYPE my last name USING NUMBERS like a D pad on an old flip phone, and I got a smart phone over here like… uh??? It’s been YEARS since I’ve typed that way (since I had a flip phone in 2010). So I tried, but to no avail, robot did not understand a thing. I tried other options on the first robot and honestly, it’s robot after robot.. and they’re not well developed so had to order on the phone directly, the old fashioned way.. ugh.. 🤷‍♀️.Version: 10.8.1

Obvious marketing tactics to purchaseI will not lie I do like their food even though the dough feels like it fills you more than normal dough would for some reason. Biggest issues is how money hungry and deceiving the app is using marketing tactics on pricing. You really want me to believe 2 MEDIUM 2 topping pizza goes for $30+ dollars? Showing what the coupon saves you exposes this while convince you what you are getting is worth it but if you were to think about you would realize the value for it isn’t appropriate. They upped their prices recently and haven’t reported any issues with their ingredients they ship. I’ve noticed a bowl with a scoop of pasta is 8.99? If you pay attention they keep insisting on adding more to your order just like unwanted pop ups. I just can’t imagine this place surviving if they really kept their prices without coupons. They also pay to show ads of pizza on my social platforms now. They are gouging customers too much and openly taking advantage. they are doing just fine too i don’t see a need for it..Version: 10.0.1

App needs to be modernizedAm only giving this review because I was unable to place a delivery order from my favorite store. Usually I do carry outs but on this occasion I was unable to go out, so I had to use the delivery service. Thinking all was going as planned I calmly placed my order only to later discover some few seconds later my carry out store address on my profile was changed automatically. These seemingly did not sit well with me so I hurriedly tried to change the address back to my favorite stores address, only for me to find out that if you choose to use their (dominos) delivery service, you will automatically assigned the nearest store close to your location, this evidently infuriated me, because I have already gone to the store that was automatically assigned to my profile twice and I was not satisfied with how they make their pizza. Please if any of this app developers should see this, try to ensure you make it possible for people to order from their favorites stores in as much as they can pay for the delivery. The other reason which aided in my decision to award this app three stars is the lack of modern user interface. Am improvement in that area will be greatly appreciated..Version: 9.0.0

Great food, poor customer serviceI really like their sandwiches, and the Lava Cakes are one of the best desserts on the market today. But the app is lame and antiquated. I have a long running Dominos account, but I lost access to the email on my profile due to someone hacking the password. With most companies, it’s like a 3 minute process to change your email address, but not at Dominos! No, they moronically send the confirmation email to your OLD email address instead of the new one you just changed to, so anyone without access to their old email address is out of luck. Even worse, it’s just about impossible to reach a live person to troubleshoot this issue, so there’s no help available whatsoever. Apparently, you’re just expected to lose your account if you don’t keep your old Aol or Net Zero account active forever! Sure, I’ll go ahead and delete my Domino’s account after all these years. But if I do, I won’t be signing up for another one. Really shoddy app design and customer service for a restaurant who’s online menu is surprisingly good.Version: 10.10.0

Changed the app for the worse.The previous Domino's app used to be in my opinion by far the best food ordering app there was. I didn't even have an opinion until I used the old domino app, it automatically became the best because of how well it flowed, everything was easy to use and it worked perfectly. Since the app had been revamped, since it was changed to landscape view, certain features such as selecting the national mix-and-match deal requires being added at last attempt four different times before it would accept it. Now even when you try to scroll if there's nothing to scroll instead of ignoring the scroll it will just automatically click on whatever you tried to scroll moving you to the next screen which is irritating. This new app is only slightly better than Marco’s who also completely ruined their app. At least you can place an order through this app. The two star is simply because you can actually place an order but it's a great contrast to the previous five star rated app. Update to add that it has now started wiping out the password and when you try to re-enter your password it doesn't accept it, the saved password in my iPad was like yeah, no, I have a good day. If you send a password reset link, it's already expired..Version: 11.2.0

I wish it were betterNot often than not I end up having to call. Either the order won’t go through or the app won’t support a change I want to make. I usually get the chicken bacon ranch sandwich and ad mushrooms. It’s entirely impossible to make changes to sandwiches on the app, not possible to add or remove anything. It doesn’t want to connect to my rewards account so that I earn points, when it is actually functioning, or I don’t want an unsupported change to an item. I haven’t even used the app in months. Decided, after a stressful day of work, to relax and order in. I told my boyfriend to call Domino’s. He asks me why I don’t just use the app... So I opened it and remembered immediately why I haven’t used it in so long. Legitimately, I was so frustrated that we decided to just do something else for dinner. Think I’ll just delete at this point. The only really good thing about the app, when it works for my needs, is that you can see by the minute what’s happening to your order. That’s the only reason this is a two star and not a one star review..Version: 6.6.1

Whenever I try to redeem my free pizza the app crashesI normally order dominoes once or twice a week, and 99% of the time the app works perfectly fine but whenever I try to redeem my free pizza the app suddenly wants to crash. I try to redeem it and it gets added to my cart, but when I go to add something else:crash. If I add the other items first and then try to redeem it when I hit redeem I get the loading wheel and: crash. And another thing I sort of have an issue with is you have to order 6 times to even get the free pizza and each order has to be at least 10$ but it doesn’t matter if you spend 100$ or 10$ you still only get 10 points per order this doesn’t really seem like a fair rate because you need 60 points to redeem a free pizza. If person A orders 6 times and each order is 10$, they will have spent 60$ to get a free pizza. Person B orders 6 times but each order is 40$ they will have spent 240$ to get the same free pizza person A only spend 60$ to get. Im not saying you should get 10 points for every 10$ (although that would be the best ratio to use.) but at least 10 points every 20$ you spend after the initial 10$..Version: 10.5.0

System can’t handle loadI’ve used the Domino’s app for years with very few problems. About 20 minutes ago I wanted to place an order for one pizza, one of their special pizzas with one change—olives on only half. It took about 4 minutes to log in due to network errors (network error land - NEL) that kept kicking me out. I put my order together and chose Checkout. My credit card wasn’t saved for some reason. I entered the information and back I went into network error land (NEL), which required repeatedly entering my credit card information. Finally I decided to Save my CC info so I wouldn’t have to keep keying it in. Bad mistake. First I had to prove who I was by entering my password again. Back to network error land (NEL) and, after repeatedly clicking on Enter after each error I was finally presented with the screen to select my payment method—where my credit card is now listed multiple times. It took me 20 minutes to use the app to place a $14 order. I actually quite like Domino’s pizza but it’s not worth this kind of hassle, especially when I have a deadline by which to pick it up..Version: 9.3.1

No ETAThis app is deceptively convenient, it even has an “order tracker.” That is, until you realize that you have no idea if the location you’re ordering from is slammed or any sort of indicator of when your order will be ready/delivered (they just tell you when a milestone happens for your order, no timeframe for actually meeting those milestones). I have experienced multiple surprise 3+ hours waits using this app. And if the location you’re ordering from decides not to answer their phone (either because they’re just that busy or they don’t want to deal with what they assume will be an upset customer), like mine did tonight, you’ll have no way to know how bad of a wait you’re in for without driving over in person (which feels excessive to me). I literally ordered at 7:33pm and it’s 11:22pm now, zero pizza to show. I don’t blame the people working there for being understaffed and overbooked, but I do blame the app for not giving an option for warning you if a place is slammed, or just not allowing past a certain number of orders. Even just changing it so that you can see what the milestone etas are could do a better job of stopping people from ordering when they clearly can’t deliver..Version: 8.8.1

Marketing notification settings brokenI actually don’t mind the app. The 1-star review is to hopefully get the attention of the developers, etc. Marketing notifications keep getting delivered despite my turning them off. I’m very conscious of notifications I allow on my phone and unfortunately I had to turn them off entirely for this app, which means I don’t get actual useful notifications regarding orders. So although I still use the app, I guess it is a 1 star experience when it’s accidentally or purposefully not respecting my choices and attention. I hate to be this person, but this is an App Store violation to send marketing notifications without explicit opt-in. So either the settings toggles aren’t registering, or the user’s choice is being ignored. Please fix this! I’ll gladly update the review once that happens. Though I won’t actually know (since I turned off notifications); feel free to reply to this review to let me know if you want :) (As a side note, another bug (I assume) is that some of the notifications I would get would say something about it being time for dinner when it was 3pm).Version: 9.1.2

Great workers, great food, DISGUSTING WEB DESIGNI gave a single star for one reason only - The online section of this company. I personally love the food, it’s the best pizza around no doubt. Even though at my local location there are constant changes with employee turnovers, they all maintain a very friendly and hard working environment. However… when it comes to ordering online with the website and or mobile app it’s an absolute nightmare 69% of the time. You would think if they spam me with emails daily when I actually go to use the promotions it would work properly… WRONG! I have used literally 13 different devices (not all mine) on cellular, WiFi, mobile hotspot, and VPN separately. I have also tried signed into an account and also not signed into any account. There is constant error messages, loading screens for days, and absolutely no customer service help. It’s very frustrating when I’m trying to build points and save money with promotions but I end up in the store to order, wasted time, wasted money, and wasted testosterone spent livid at a computer screen… they need to fix this.Version: 10.9.0

LatelyI understand times are tough, more for some than others yeah. But lately the service from domino’s hasn’t been the best nor the same, it was our favorite! From humans to the web page and app it has been horrible experiences. I haven’t been able to place an order online, app nor redeem my rewards... for the second time in aprx. less 2 weeks. I call the store just like the website or app suggest I do and the person on the other side states there’s nothing they can do. Yet they’re the locations I buy my pizzas and wings from. Purchased the pizza and wings anyway without the redemption of points. Had to place it over the phone due to the “system not working”, give my card over the phone and then not be given my food, nice and hot out the oven but an hour later with attitude when we walked in to ask for it although we arrived at most 10minutes after the order was made and payed for. Had to microwave food that is supposed to be given hot with kindness. Rewards that are unredeemable also not a fan of. Often I spend more just to me your criteria for earning those points!.Version: 8.1.1

CRASH CRASH CRASH CRASH.....Hire better developers. It crashes and crashes and crashes and now I don’t even know if Dominos even took my money or if my order is on the way or not. I can’t open the app or reinstall it to restart it from the beginning because it crashed at checkout amongst all the other previous crashes making me have to change my location and refill my cart several times, I couldn’t believe I finally got so far as the checkout screen, then you didn’t even give me an option in the GUI to add a tip so now I have to figure out how to pay a cash tip to your driver. I’ll walk to an atm somewhere nearby, hopefully they can break a 20. You just keep crashing and won’t let me start over. Garbage. Apps don’t crash this consistently and in this many different places in the app with decent, experienced, and skilled developers working on it. Millennials now get a 2 year computer programming degree or teach themselves Swift over the summer and all of a sudden they think they can and want to build apps for multi million dollar corporations. Dominos needs to rebuild the app and possibly something on their servers..Version: 5.4.0

50% off coupon errorSo I’ve been using this app for a while and I usually get my handmade pan pizza with the $8 coupon. That was a total steal, but it’s gone now and has been for a while so I stopped using the app for a while. Then I heard about the 50% off online coupon through Snapchat and I thought “oh cool, I could go for some pizza right now”. So when I login to my old account and tried to apply the coupon, it would not work. It keeps saying “COUPON NOT AVAILABLE. THIS COUPON IS TIME SENSITIVE AND CANNOT BE ADDED TO YOUR ORDER AT THIS TIME” I checked the expiration date on the coupon and it should be valid through March 20 through 26. Today is March 22 so it hasn’t expired yet. What’s up with that?? First you take away all the best coupons and now we can’t even save some money over a time sensitive coupon that hasn’t even expired yet??? This app was my go to when I really wanted some quick pizza. Now everything is over prized and it seems like this app has got bugs. I’m really tired of Little Caesar’s bland pizza, but it seems like I’ll have to go there now. If someone could look into this problem then that would be great….Version: 10.1.0

CrashesAnytime I try to use any of the special features (ie. recent orders or favorites) this app crashes. Anytime I try to login first and then try to use Delivery the app crashes or tells me delivery is not available even though I know it is and in order to fix it so I can get it delivered I have to sign out, build a pizza add it to my cart, which then brings up the option of whether I want it delivery or carry out. I can then and do hit delivery. Next it asks me for my address and choose the correct Domino’s store. At that point it sends me to the sign in page where I put in my information. Yeah, right! No. If I click on the sign in button, it tells me it has a network error, I have to use the done button on my screens keyboard or it or won’t take the login information. Once I do all that it will let me order a pizza for delivery. This app needs to be fixed. I don’t know if this is a problem just with iPads or if it is a far reaching but it’s been ongoing for a long time. I never bothered writing anything about this before because I hate writing reviews but at this point I am so tired of this app..Version: 11.1.0

The purpose of a native iOS app: beat dominosI can imagine a few benefits from skipping out on building. Native app, but, it’s also all divided by a the cost of doing anything new, so I’m sure it makes less tsetse for profit people than product people. However, this app is garbage: even if the error codes have the exact same message as on the web (which isn’t hard for a native app to do). The hierarchy for actions is absurd. When I’m in the menu, I can’t see what’s in my cart, or my order totally until I’ve added an item to the menu or closed the menu. Further, when you modify a pizza (I suppose it’s possible domino’s executives only eat the specialty pizzas) the price of the item you’re about to add to your order isn’t displayed. If you have 20 cash and want to maximize your pizza toppings, you might be adding something to the cart and removing it till you get it right for a long time, depending on user intelligence towards domino’s menu pricing. Bad app. It got an additional star because everything fit on screen and the branding was consistent with the average-at-best domino’s website. But that 2 should be compared with the 3 star’s missing for not valuing the user experience as an outcome of corporate value. (FYI, I couldn’t see the text as I was typing this, Apple that’s a problem u should look into. iPhone 6s Plus).Version: 7.7.1


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