Domino's Pizza USA App Negative ReviewsDomino's Pizza LLC

Domino's Pizza USA Negative Reviews

4.7
4.787 star

Total 18 Negative Reviews

Domino's Pizza USA App Complaints & User Negative Comments 2022

Domino's Pizza USA app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using Domino's Pizza USA? Can you share your negative thoughts about domino's pizza usa?

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Domino's Pizza USA for Negative User Reviews

HorribleAs long as you don’t have a bad experience everything can be good. Except for small things every now and then. Soon as there starts being issues and you’re spending money on food that isn’t they way you want it or you can’t even tell them how you want it because they get a bad manager in your area that won’t answer the phone unless it’s to pick up and hang up when you haven’t even called prior. This had never been a problem until Dora Alabama branch hired this bad manager. I have screen shots of phone calls to this branch being on hold without to take the phone call to make a order for over 29 minutes. The reason it wasn’t longer I hung up after driving to the store only to have him be rude before I could even get one word out. I reported this and I never heard back from them. The only other option if I wasn’t satisfied was to contact the branch I had a problem with. I already tried that. I won’t continue to purchase food there that I pay for and can not get it how I want it because the manager is to busy and rude to answer the phone..Version: 7.5.2

App needs to be modernizedAm only giving this review because I was unable to place a delivery order from my favorite store. Usually I do carry outs but on this occasion I was unable to go out, so I had to use the delivery service. Thinking all was going as planned I calmly placed my order only to later discover some few seconds later my carry out store address on my profile was changed automatically. These seemingly did not sit well with me so I hurriedly tried to change the address back to my favorite stores address, only for me to find out that if you choose to use their (dominos) delivery service, you will automatically assigned the nearest store close to your location, this evidently infuriated me, because I have already gone to the store that was automatically assigned to my profile twice and I was not satisfied with how they make their pizza. Please if any of this app developers should see this, try to ensure you make it possible for people to order from their favorites stores in as much as they can pay for the delivery. The other reason which aided in my decision to award this app three stars is the lack of modern user interface. Am improvement in that area will be greatly appreciated..Version: 9.0.0

DisappointedI ordered a large Brooklyn style pizza for delivery last week. True, I placed the order around 10:30pm and it arrived a little past 11pm. What bothered me was that it was delivered in “the special truck” but it was cold, and it looked like something weighted down the center of the pizza box because the cheese, peppers and onions were stuck to the top of the box. I was able to reheat it (over reheated it a bit unfortunately) but I haven’t had pizza (cheese) in almost three years and I liked the option for 1/2 the amount of cheese, but since it’s been so long that I’ve eaten pizza I was disappointed with the quality and presentation. Maybe because it was late? I thought that domino’s had special pouches and warming devices on their trucks, but they didn’t even use that three legged little plastic device that protects the pizza from making contact with the pizza box cover. It was obvious that no love was put into this pizza, and it’s always disappointing when you place a delivery order and the quality isn’t consistent..Version: 6.9.0

Five to one stars - WRONG locationIf you change the location after loading the cart and then use the easy reorder button it will place the order to the original location not the one you just tried changing it to and not warn you so your pizza will be one place and you another. Then when you arrive to pickup they’ll tell you it’ll be ready in 10. You’ll wait 20 they’ll finally figure out your pizza is across town. You’ll reorder and pay a second time at the Carryout location and you’ll call the store across town to try to cancel your wrong order. You’ll then sit on hold for 15 minutes and the manager well then call you a liar, say “well you should be more careful next time ordering online” and then he’ll hang up on you. That’s all he’ll say that’s it and then he’ll freaking hang up on you. You’ll walk out totally astounded totally forgetting you ever wanted pizza in the first place. Five stars for Dominies new weight loss program. I’m actually cured of pizza cravings now for like several months. But Dominies, your service and app have major glitches. Oh and I’m selling all my Dominies stock at market open on Monday. It’s my way of hanging up on you. You can keep my $18..Version: 5.6.0

Marketing notification settings brokenI actually don’t mind the app. The 1-star review is to hopefully get the attention of the developers, etc. Marketing notifications keep getting delivered despite my turning them off. I’m very conscious of notifications I allow on my phone and unfortunately I had to turn them off entirely for this app, which means I don’t get actual useful notifications regarding orders. So although I still use the app, I guess it is a 1 star experience when it’s accidentally or purposefully not respecting my choices and attention. I hate to be this person, but this is an App Store violation to send marketing notifications without explicit opt-in. So either the settings toggles aren’t registering, or the user’s choice is being ignored. Please fix this! I’ll gladly update the review once that happens. Though I won’t actually know (since I turned off notifications); feel free to reply to this review to let me know if you want :) (As a side note, another bug (I assume) is that some of the notifications I would get would say something about it being time for dinner when it was 3pm).Version: 9.1.2

This app is so annoyingI can’t believe a company would make it so hard to give them money. I spent over 30 mins or more trying to place an order on my iPad, where if you go to review your order you can’t go back and add anything else unless you want what they suggest, or you delete your whole order and start from scratch. That still wouldn’t have taken so long to place the order tho, but I was using a coupon they had, but my total was coming out way more than it should have. It took me a while to figure out that some crusts and toppings were causing my price to go up because they were more costly ingredients. The problem is no where on the list of ingredients does it let you know which ones cost extra and which don’t, it’s just one list of ingredients and if you choose ingredients based on the coupons guidelines and the price comes out to high then you are left confused as you get no information as to why. So after starting from scratch a few times since I can’t just go back to the main menu, I finally figured out what was raising the price so high. This app needs work, the ceo should try and use it, get to checkout and then try and go back to add something else and he’d quickly fire whoever made this app..Version: 7.4.0

No ETAThis app is deceptively convenient, it even has an “order tracker.” That is, until you realize that you have no idea if the location you’re ordering from is slammed or any sort of indicator of when your order will be ready/delivered (they just tell you when a milestone happens for your order, no timeframe for actually meeting those milestones). I have experienced multiple surprise 3+ hours waits using this app. And if the location you’re ordering from decides not to answer their phone (either because they’re just that busy or they don’t want to deal with what they assume will be an upset customer), like mine did tonight, you’ll have no way to know how bad of a wait you’re in for without driving over in person (which feels excessive to me). I literally ordered at 7:33pm and it’s 11:22pm now, zero pizza to show. I don’t blame the people working there for being understaffed and overbooked, but I do blame the app for not giving an option for warning you if a place is slammed, or just not allowing past a certain number of orders. Even just changing it so that you can see what the milestone etas are could do a better job of stopping people from ordering when they clearly can’t deliver..Version: 8.8.1

Why do I waste my time with this company?I tried to order something about an hour before close, and they canceled my order. I didn’t receive a call about it so I tried to call and they hung up the phone 3 times rather than answering. I was going to be polite and ask why they canceled my order. The 4th time I called, yes I was being that petty, the lady answered and I asked why my order was canceled. She said they were closing early because they ran out of food. Doubtful, but whatever. Then I said that in the future they should call when they cancel an order, because they never do (yes this has happened more than once). Then she told me they did. I never received a call and if they did call, why would they end my first 3 calls? This company clearly doesn’t take the time to train their employees on basic customer service, or common courtesy, and I’m beyond disappointed that this keeps happening. It’s obviously just about the bottom line and not the customers. I hate being this person and putting only one star, but this ridiculous and I’m done with this company’s crap..Version: 6.6.0

The purpose of a native iOS app: beat dominosI can imagine a few benefits from skipping out on building. Native app, but, it’s also all divided by a the cost of doing anything new, so I’m sure it makes less tsetse for profit people than product people. However, this app is garbage: even if the error codes have the exact same message as on the web (which isn’t hard for a native app to do). The hierarchy for actions is absurd. When I’m in the menu, I can’t see what’s in my cart, or my order totally until I’ve added an item to the menu or closed the menu. Further, when you modify a pizza (I suppose it’s possible domino’s executives only eat the specialty pizzas) the price of the item you’re about to add to your order isn’t displayed. If you have 20 cash and want to maximize your pizza toppings, you might be adding something to the cart and removing it till you get it right for a long time, depending on user intelligence towards domino’s menu pricing. Bad app. It got an additional star because everything fit on screen and the branding was consistent with the average-at-best domino’s website. But that 2 should be compared with the 3 star’s missing for not valuing the user experience as an outcome of corporate value. (FYI, I couldn’t see the text as I was typing this, Apple that’s a problem u should look into. iPhone 6s Plus).Version: 7.7.1

Worst Customer ServiceNot only do they not have a direct number to any sort of customer service line, but they also don’t say anywhere that if you pay through the app that you will have to give them your ID for payment. So, after leaving the note on the order “don’t knock, leave at door”, they cancelled my order. And I can’t answer the door because of severe anxiety. Oh, and that’s not all, because my ex used to be the one to have his phone number listed, and answer the door, due to my severe anxiety, they didn’t call me to tell me they cancelled the order. Nope. I had to call the store, another incredibly difficult thing for me to do, and find out they not only cancelled my order but called my ex as well. You’d think that’d be everything but nope. I ordered it using points so I only had to pay for the delivery charge and those weren’t reimbursed. When I called the store I got some snotty girl too who was all “you can reorder but yeah we had to cancel your original one”. The only decent pizza place that delivers, and I don’t ever want to order from them again. Thanks for nothing..Version: 6.2.0

Latest Version Never Credits Reward PointsI order a A LOT of Domino’s, and part of the reason I’ve remained loyal has been the rewards. With one of these recent updates however it has stopped crediting me entirely. I noticed last week that my reward points were lower than expected, but now after my most recent order and reviewing the orders I received credit for there are multiple missing. Furthermore there is no way to recover the rewards number & earn credit for these previous orders unless I have the physical box the pizza came in still in the fridge or trash, because I order & pay through the app, and I’m not emailed a rewards number with my receipt because I’m supposed to be signed-up and receiving those credits automatically. Luckily I was able to recover credit for one order this way, but the others appear to be irredeemable and there’s nowhere to look for more info. I’m very upset and disappointed, because I’ve ordered Domino’s at least once a week for the last 5 years and with my daughter and I order many many pizzas for the summer camp I manage every year. Having this happen multiple times over the last 4 weeks shows it’s systemic- whether a glitch or not- and Dominos is going to lose my business going forward..Version: 7.0.0

The app does not align with the actual output of my delivering storeIt seems as though The Dominos location that my order defaults to is unable to handle the orders that are placed. I’ve given the app and my local Dominos quite a few chances. Each time, the app estimates 20-30 minutes for delivery, yet my pizza takes well over an hour to arrive. The app will also “track” my order, but will tell me that my order has been delivered long before my order has even left the store. There are other locations nearby, but I have yet to locate an ability in the app to select my location of choice. I would appreciate the ability to choose my store since my “neighborhood Dominos” cannot keep up with demand. The associates are also no help and are very quick to answer a phone call with “your order has already left the store” (with no estimated time known ) after I’ve already spent 90 minutes waiting on one pie that I was quoted 30 minutes for. Please, make your tracker accurate, and if it doesn’t already exist, add the function to choose your store location..Version: 6.1.0

Easy to order, but has other problemsThe app is really easy to use when looking at menu items and getting what you want in the cart. Paying is a different story. It took me three times to add my credit card information before the app accepted it. Kept getting a message that I had no payment method chosen. And, there is no way to add a tip to the total. Message says to add a tip when the driver gets my signature. ??? This is supposed to be a contactless delivery, so this makes no sense! My other pet peeve is that the app always asks me to re-enter my password. I get that this is a security measure, but why does the app not allow for fingerprint or facial recognition instead of making me go find my password and type it in? The font is also TOO LARGE, and the app will only operate in landscape mode, so this means that scrolling through rewards history gets cut off at the bottom of the screen. I would really like to know if the programmers ever use their own app. If they did, these problems would have been fixed by now..Version: 7.7.1

LatelyI understand times are tough, more for some than others yeah. But lately the service from domino’s hasn’t been the best nor the same, it was our favorite! From humans to the web page and app it has been horrible experiences. I haven’t been able to place an order online, app nor redeem my rewards... for the second time in aprx. less 2 weeks. I call the store just like the website or app suggest I do and the person on the other side states there’s nothing they can do. Yet they’re the locations I buy my pizzas and wings from. Purchased the pizza and wings anyway without the redemption of points. Had to place it over the phone due to the “system not working”, give my card over the phone and then not be given my food, nice and hot out the oven but an hour later with attitude when we walked in to ask for it although we arrived at most 10minutes after the order was made and payed for. Had to microwave food that is supposed to be given hot with kindness. Rewards that are unredeemable also not a fan of. Often I spend more just to me your criteria for earning those points!.Version: 8.1.1

CRASH CRASH CRASH CRASH.....Hire better developers. It crashes and crashes and crashes and now I don’t even know if Dominos even took my money or if my order is on the way or not. I can’t open the app or reinstall it to restart it from the beginning because it crashed at checkout amongst all the other previous crashes making me have to change my location and refill my cart several times, I couldn’t believe I finally got so far as the checkout screen, then you didn’t even give me an option in the GUI to add a tip so now I have to figure out how to pay a cash tip to your driver. I’ll walk to an atm somewhere nearby, hopefully they can break a 20. You just keep crashing and won’t let me start over. Garbage. Apps don’t crash this consistently and in this many different places in the app with decent, experienced, and skilled developers working on it. Millennials now get a 2 year computer programming degree or teach themselves Swift over the summer and all of a sudden they think they can and want to build apps for multi million dollar corporations. Dominos needs to rebuild the app and possibly something on their servers..Version: 5.4.0

Prices aren’t showingThis app has gotten better over the time I’ve been using it(for some years), but there is an issue I would like to bring to the light. You all have advertisements on deals for 5.99 each for medium one topping pizzas, for example, but when I go to the deals menu sometimes the prices for said deals aren’t even shown. So after I select my items and go to the checkout, it’s regular priced! Something is definitely not right about that. Please fix this problem because I don’t want to be advertised something and when I place an order I have to pay regular price. This isn’t the only time it happened. I was in quarantine and had to order from y’all. I mean I like your pizza...so I believe it was a deal for two large pizzas for a certain price each. I don’t remember the price but I paid the amount shown and it was the regular price. I was desperate anyway so I paid for it but I was very much frustrated with that..Version: 8.0.0

I wish it were betterNot often than not I end up having to call. Either the order won’t go through or the app won’t support a change I want to make. I usually get the chicken bacon ranch sandwich and ad mushrooms. It’s entirely impossible to make changes to sandwiches on the app, not possible to add or remove anything. It doesn’t want to connect to my rewards account so that I earn points, when it is actually functioning, or I don’t want an unsupported change to an item. I haven’t even used the app in months. Decided, after a stressful day of work, to relax and order in. I told my boyfriend to call Domino’s. He asks me why I don’t just use the app... So I opened it and remembered immediately why I haven’t used it in so long. Legitimately, I was so frustrated that we decided to just do something else for dinner. Think I’ll just delete at this point. The only really good thing about the app, when it works for my needs, is that you can see by the minute what’s happening to your order. That’s the only reason this is a two star and not a one star review..Version: 6.6.1

The appI don’t understand why you cant pay cash on a carry out? And since when because my app froze and lost its mind I couldn’t use my free pizza when I called the store and I was told he couldn’t find my account and that I got no points ZERO for the order I placed over the phone because I did not have the available funds on my card at the particular time. The guy on the phone was rude about it and didn’t even offer an a apology. I order from dominoes a lot when I’m at home but I can tell you I won’t order from this location again. Absolutely no customer service or even a offer for assistance, and no points for my order on top of it all. I am so so so very disappointed in this. It has really darkened my view of dominoes as a company not just this particular store. I value customer service and friendliness as much if not more then the quality of the food. I really hope that upper management has the opportunity to review this, as a former member of a NPC management team I know only too well how quickly business and customers can slip away when not being valued and appreciated. I would hate to see it happen to your company. Very quickly..Version: 7.6.0


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