Domino's Pizza USA App Negative ReviewsDomino's Pizza LLC

Domino's Pizza USA Negative Reviews

4.78444 star

Total 18 Negative Reviews

Domino's Pizza USA App Complaints & User Negative Comments 2023

Domino's Pizza USA app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using Domino's Pizza USA? Can you share your negative thoughts about domino's pizza usa?

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Domino's Pizza USA for Negative User Reviews

The purpose of a native iOS app: beat dominosI can imagine a few benefits from skipping out on building. Native app, but, it’s also all divided by a the cost of doing anything new, so I’m sure it makes less tsetse for profit people than product people. However, this app is garbage: even if the error codes have the exact same message as on the web (which isn’t hard for a native app to do). The hierarchy for actions is absurd. When I’m in the menu, I can’t see what’s in my cart, or my order totally until I’ve added an item to the menu or closed the menu. Further, when you modify a pizza (I suppose it’s possible domino’s executives only eat the specialty pizzas) the price of the item you’re about to add to your order isn’t displayed. If you have 20 cash and want to maximize your pizza toppings, you might be adding something to the cart and removing it till you get it right for a long time, depending on user intelligence towards domino’s menu pricing. Bad app. It got an additional star because everything fit on screen and the branding was consistent with the average-at-best domino’s website. But that 2 should be compared with the 3 star’s missing for not valuing the user experience as an outcome of corporate value. (FYI, I couldn’t see the text as I was typing this, Apple that’s a problem u should look into. iPhone 6s Plus).Version: 7.7.1

App has been disappointingYou know I’ve have always used this app and have never had any problems it always 5 stars service but for the past month I haven’t been able to use this app every time I try to check out I it completely kicks me out and I have uninstall reinstall logged in and out on my account I’ve called the store I’ve talk to multiple people and the issue still isn’t resolved I have points for a free pizza I can’t even use because the app just won’t work and any Time I try talking to somebody I get the same answer but not resolution I really wish there was a way to redeem my points without the app and gain points without the app and every time I ask somebody I get told they can’t do that it’s just disappointing our family use app all the time and we love there food and love getting our rewards but I feel like this problem been going on to long and had been zero resolution for this problem.Version: 9.4.0

Marketing notification settings brokenI actually don’t mind the app. The 1-star review is to hopefully get the attention of the developers, etc. Marketing notifications keep getting delivered despite my turning them off. I’m very conscious of notifications I allow on my phone and unfortunately I had to turn them off entirely for this app, which means I don’t get actual useful notifications regarding orders. So although I still use the app, I guess it is a 1 star experience when it’s accidentally or purposefully not respecting my choices and attention. I hate to be this person, but this is an App Store violation to send marketing notifications without explicit opt-in. So either the settings toggles aren’t registering, or the user’s choice is being ignored. Please fix this! I’ll gladly update the review once that happens. Though I won’t actually know (since I turned off notifications); feel free to reply to this review to let me know if you want :) (As a side note, another bug (I assume) is that some of the notifications I would get would say something about it being time for dinner when it was 3pm).Version: 9.1.2

System can’t handle loadI’ve used the Domino’s app for years with very few problems. About 20 minutes ago I wanted to place an order for one pizza, one of their special pizzas with one change—olives on only half. It took about 4 minutes to log in due to network errors (network error land - NEL) that kept kicking me out. I put my order together and chose Checkout. My credit card wasn’t saved for some reason. I entered the information and back I went into network error land (NEL), which required repeatedly entering my credit card information. Finally I decided to Save my CC info so I wouldn’t have to keep keying it in. Bad mistake. First I had to prove who I was by entering my password again. Back to network error land (NEL) and, after repeatedly clicking on Enter after each error I was finally presented with the screen to select my payment method—where my credit card is now listed multiple times. It took me 20 minutes to use the app to place a $14 order. I actually quite like Domino’s pizza but it’s not worth this kind of hassle, especially when I have a deadline by which to pick it up..Version: 9.3.1

Latest Version Never Credits Reward PointsI order a A LOT of Domino’s, and part of the reason I’ve remained loyal has been the rewards. With one of these recent updates however it has stopped crediting me entirely. I noticed last week that my reward points were lower than expected, but now after my most recent order and reviewing the orders I received credit for there are multiple missing. Furthermore there is no way to recover the rewards number & earn credit for these previous orders unless I have the physical box the pizza came in still in the fridge or trash, because I order & pay through the app, and I’m not emailed a rewards number with my receipt because I’m supposed to be signed-up and receiving those credits automatically. Luckily I was able to recover credit for one order this way, but the others appear to be irredeemable and there’s nowhere to look for more info. I’m very upset and disappointed, because I’ve ordered Domino’s at least once a week for the last 5 years and with my daughter and I order many many pizzas for the summer camp I manage every year. Having this happen multiple times over the last 4 weeks shows it’s systemic- whether a glitch or not- and Dominos is going to lose my business going forward..Version: 7.0.0

An app that gives up on customer satisfactionWhen a delivery order is wrong, the app offers credit instead of a refund. Does not offer a way to contact the store from the help page, so you have to do it yourself. If you don't want a credit the webpage just dumps you off to a main page without acknowledgement of the issue. Once you do call to get the item you ordered. you are no longer a priority and you're waiting extended periods of time for your item to arrive beyond initial estimates of receiving your item. The easiest thing to do is look at a receipt to confirm you have the full order, then deliver the full order. The easiest for Domino's is a credit, as they want to keep the money. That doesn't work for some of us. Deliver the item with a reasonable time estimate, and show me, the customer, I am still a priority. This is the next easiest thing for me as it allows us to close out the transaction, all goods delivered, and I never have to do business with you again..Version: 9.7.1

Five to one stars - WRONG locationIf you change the location after loading the cart and then use the easy reorder button it will place the order to the original location not the one you just tried changing it to and not warn you so your pizza will be one place and you another. Then when you arrive to pickup they’ll tell you it’ll be ready in 10. You’ll wait 20 they’ll finally figure out your pizza is across town. You’ll reorder and pay a second time at the Carryout location and you’ll call the store across town to try to cancel your wrong order. You’ll then sit on hold for 15 minutes and the manager well then call you a liar, say “well you should be more careful next time ordering online” and then he’ll hang up on you. That’s all he’ll say that’s it and then he’ll freaking hang up on you. You’ll walk out totally astounded totally forgetting you ever wanted pizza in the first place. Five stars for Dominies new weight loss program. I’m actually cured of pizza cravings now for like several months. But Dominies, your service and app have major glitches. Oh and I’m selling all my Dominies stock at market open on Monday. It’s my way of hanging up on you. You can keep my $18..Version: 5.6.0

Obvious marketing tactics to purchaseI will not lie I do like their food even though the dough feels like it fills you more than normal dough would for some reason. Biggest issues is how money hungry and deceiving the app is using marketing tactics on pricing. You really want me to believe 2 MEDIUM 2 topping pizza goes for $30+ dollars? Showing what the coupon saves you exposes this while convince you what you are getting is worth it but if you were to think about you would realize the value for it isn’t appropriate. They upped their prices recently and haven’t reported any issues with their ingredients they ship. I’ve noticed a bowl with a scoop of pasta is 8.99? If you pay attention they keep insisting on adding more to your order just like unwanted pop ups. I just can’t imagine this place surviving if they really kept their prices without coupons. They also pay to show ads of pizza on my social platforms now. They are gouging customers too much and openly taking advantage. they are doing just fine too i don’t see a need for it..Version: 10.0.1

LatelyI understand times are tough, more for some than others yeah. But lately the service from domino’s hasn’t been the best nor the same, it was our favorite! From humans to the web page and app it has been horrible experiences. I haven’t been able to place an order online, app nor redeem my rewards... for the second time in aprx. less 2 weeks. I call the store just like the website or app suggest I do and the person on the other side states there’s nothing they can do. Yet they’re the locations I buy my pizzas and wings from. Purchased the pizza and wings anyway without the redemption of points. Had to place it over the phone due to the “system not working”, give my card over the phone and then not be given my food, nice and hot out the oven but an hour later with attitude when we walked in to ask for it although we arrived at most 10minutes after the order was made and payed for. Had to microwave food that is supposed to be given hot with kindness. Rewards that are unredeemable also not a fan of. Often I spend more just to me your criteria for earning those points!.Version: 8.1.1

Why do I waste my time with this company?I tried to order something about an hour before close, and they canceled my order. I didn’t receive a call about it so I tried to call and they hung up the phone 3 times rather than answering. I was going to be polite and ask why they canceled my order. The 4th time I called, yes I was being that petty, the lady answered and I asked why my order was canceled. She said they were closing early because they ran out of food. Doubtful, but whatever. Then I said that in the future they should call when they cancel an order, because they never do (yes this has happened more than once). Then she told me they did. I never received a call and if they did call, why would they end my first 3 calls? This company clearly doesn’t take the time to train their employees on basic customer service, or common courtesy, and I’m beyond disappointed that this keeps happening. It’s obviously just about the bottom line and not the customers. I hate being this person and putting only one star, but this ridiculous and I’m done with this company’s crap..Version: 6.6.0

Easy to order, but has other problemsThe app is really easy to use when looking at menu items and getting what you want in the cart. Paying is a different story. It took me three times to add my credit card information before the app accepted it. Kept getting a message that I had no payment method chosen. And, there is no way to add a tip to the total. Message says to add a tip when the driver gets my signature. ??? This is supposed to be a contactless delivery, so this makes no sense! My other pet peeve is that the app always asks me to re-enter my password. I get that this is a security measure, but why does the app not allow for fingerprint or facial recognition instead of making me go find my password and type it in? The font is also TOO LARGE, and the app will only operate in landscape mode, so this means that scrolling through rewards history gets cut off at the bottom of the screen. I would really like to know if the programmers ever use their own app. If they did, these problems would have been fixed by now..Version: 7.7.1

This app is so annoyingI can’t believe a company would make it so hard to give them money. I spent over 30 mins or more trying to place an order on my iPad, where if you go to review your order you can’t go back and add anything else unless you want what they suggest, or you delete your whole order and start from scratch. That still wouldn’t have taken so long to place the order tho, but I was using a coupon they had, but my total was coming out way more than it should have. It took me a while to figure out that some crusts and toppings were causing my price to go up because they were more costly ingredients. The problem is no where on the list of ingredients does it let you know which ones cost extra and which don’t, it’s just one list of ingredients and if you choose ingredients based on the coupons guidelines and the price comes out to high then you are left confused as you get no information as to why. So after starting from scratch a few times since I can’t just go back to the main menu, I finally figured out what was raising the price so high. This app needs work, the ceo should try and use it, get to checkout and then try and go back to add something else and he’d quickly fire whoever made this app..Version: 7.4.0

No ETAThis app is deceptively convenient, it even has an “order tracker.” That is, until you realize that you have no idea if the location you’re ordering from is slammed or any sort of indicator of when your order will be ready/delivered (they just tell you when a milestone happens for your order, no timeframe for actually meeting those milestones). I have experienced multiple surprise 3+ hours waits using this app. And if the location you’re ordering from decides not to answer their phone (either because they’re just that busy or they don’t want to deal with what they assume will be an upset customer), like mine did tonight, you’ll have no way to know how bad of a wait you’re in for without driving over in person (which feels excessive to me). I literally ordered at 7:33pm and it’s 11:22pm now, zero pizza to show. I don’t blame the people working there for being understaffed and overbooked, but I do blame the app for not giving an option for warning you if a place is slammed, or just not allowing past a certain number of orders. Even just changing it so that you can see what the milestone etas are could do a better job of stopping people from ordering when they clearly can’t deliver..Version: 8.8.1

DisappointedI ordered a large Brooklyn style pizza for delivery last week. True, I placed the order around 10:30pm and it arrived a little past 11pm. What bothered me was that it was delivered in “the special truck” but it was cold, and it looked like something weighted down the center of the pizza box because the cheese, peppers and onions were stuck to the top of the box. I was able to reheat it (over reheated it a bit unfortunately) but I haven’t had pizza (cheese) in almost three years and I liked the option for 1/2 the amount of cheese, but since it’s been so long that I’ve eaten pizza I was disappointed with the quality and presentation. Maybe because it was late? I thought that domino’s had special pouches and warming devices on their trucks, but they didn’t even use that three legged little plastic device that protects the pizza from making contact with the pizza box cover. It was obvious that no love was put into this pizza, and it’s always disappointing when you place a delivery order and the quality isn’t consistent..Version: 6.9.0

Domi-No Way!Terrible. Just terrible. Was called by the store shortly after ordering to be told my order would be late by 1.5 hours and I should cancel it. I said I’d wait. The delivery driver arrived only 30 minutes after placing my order banging on my door at night even though I had contactless delivery and it says they will call or text you. The store granted me a free pizza 6 minutes after delivery so they must have thought it went badly. Overall bad experience. And now if I try to use the free coupon the checkout tells me to call a Domino’s call center. You don’t even get to talk to the people in your store anymore. And after I was transferred from the call center to my store they advised me that the call center is not organized and they don’t know what to do. I haven’t ordered dominos in 2 or more years and now I remember why. I pray for Domino’s stock to do good in times like this where bad business practices are all they provide. Remember when it was cool to have dominos boxes at the party. Get it together! The app itself seems poorly optimized and runs like it’s on an iPhone 5. Dominos is lucky it has the pizza tracker patent because that’s gonna need to be their main asset later for when they knead some dough..Version: 9.2.1

CRASH CRASH CRASH CRASH.....Hire better developers. It crashes and crashes and crashes and now I don’t even know if Dominos even took my money or if my order is on the way or not. I can’t open the app or reinstall it to restart it from the beginning because it crashed at checkout amongst all the other previous crashes making me have to change my location and refill my cart several times, I couldn’t believe I finally got so far as the checkout screen, then you didn’t even give me an option in the GUI to add a tip so now I have to figure out how to pay a cash tip to your driver. I’ll walk to an atm somewhere nearby, hopefully they can break a 20. You just keep crashing and won’t let me start over. Garbage. Apps don’t crash this consistently and in this many different places in the app with decent, experienced, and skilled developers working on it. Millennials now get a 2 year computer programming degree or teach themselves Swift over the summer and all of a sudden they think they can and want to build apps for multi million dollar corporations. Dominos needs to rebuild the app and possibly something on their servers..Version: 5.4.0

App needs to be modernizedAm only giving this review because I was unable to place a delivery order from my favorite store. Usually I do carry outs but on this occasion I was unable to go out, so I had to use the delivery service. Thinking all was going as planned I calmly placed my order only to later discover some few seconds later my carry out store address on my profile was changed automatically. These seemingly did not sit well with me so I hurriedly tried to change the address back to my favorite stores address, only for me to find out that if you choose to use their (dominos) delivery service, you will automatically assigned the nearest store close to your location, this evidently infuriated me, because I have already gone to the store that was automatically assigned to my profile twice and I was not satisfied with how they make their pizza. Please if any of this app developers should see this, try to ensure you make it possible for people to order from their favorites stores in as much as they can pay for the delivery. The other reason which aided in my decision to award this app three stars is the lack of modern user interface. Am improvement in that area will be greatly appreciated..Version: 9.0.0

I wish it were betterNot often than not I end up having to call. Either the order won’t go through or the app won’t support a change I want to make. I usually get the chicken bacon ranch sandwich and ad mushrooms. It’s entirely impossible to make changes to sandwiches on the app, not possible to add or remove anything. It doesn’t want to connect to my rewards account so that I earn points, when it is actually functioning, or I don’t want an unsupported change to an item. I haven’t even used the app in months. Decided, after a stressful day of work, to relax and order in. I told my boyfriend to call Domino’s. He asks me why I don’t just use the app... So I opened it and remembered immediately why I haven’t used it in so long. Legitimately, I was so frustrated that we decided to just do something else for dinner. Think I’ll just delete at this point. The only really good thing about the app, when it works for my needs, is that you can see by the minute what’s happening to your order. That’s the only reason this is a two star and not a one star review..Version: 6.6.1

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