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CheapOair: Cheap Flight Deals App Complaints & User Negative Comments 2024
CheapOair: Cheap Flight Deals app received 103 complaints, negative comments and reviews by users. Have you ever had a bad experience using CheapOair: Cheap Flight Deals? Can you share your negative thoughts about cheapoair: cheap flight deals?
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CheapOair: Cheap Flight Deals for Negative User Reviews
✓ Very bad serviceVery bad service, customer service under 0. Very complicated app even if there a change on your ticket it’s very difficult to find the update on the app you need to call them and they sent super complicated information First time and last time I use this company, I don’t recommend it to anyone.Version: 4.66.0
✓ ReviewHaving used this site to book flights None of booking reference were correct App wouldn't log in either Useless app.Version: 3.2.53
✓ DaddyI used cheapoair before and it was good. Now they play with customers. Everytime i find a good ticket price when i click on it to choose it they change the price and make it almost the double. Finally i got a good price in other site for the same ticket..Version: 4.111.0
✓ ScamI am so upset , I booked flights last night, a girl even phoned me when my card didn’t allow the booking ( and then rudely hung up when I said that I didn’t have another card). How rude! Stop this , it is American dollars not Australian. Therefor it would have been 10 thousand instead of 6 thousand. How lucky was I . Stop this NOW.Version: 4.73.0
✓ UselessThis app refuses to recognise my flight booking. It claims that no flights were associated with my email address. So what is the point of this app?.Version: 4.77.0
✓ Terrible Customer Service.I was told that i would be able to cancel flights due to uncontrollable circumstances such as testing positive for covid, family emergencies, etc. As soon as I got covid, I called their help center to try and attempt to move my ticket, or at least get a refund for it. I call their customer service, immediately get put on hold for an hour, just to continuously be put on hold again and again after finally getting help. Their agents are all very difficult to understand, and not much help. All I was told was that there was absolutely nothing I could do, and that I would lose my money, even though I even paid the extra money for travel protection, which by the way, is a complete scam as some agent over the phone told me it was only valid for 24 hours? Are you kidding me? You can literally cancel a ticket for FREE within the first 24 hours, what in the world is the point of travel protection? There goes thousands of dollars. This app is a joke, I’d recommend using an actually good app to book flights like Expedia. Never had any trouble with them. Taking my money elsewhere..Version: 4.12.2
✓ Not usable in CanadaDon’t trust this app. They contacted you to verify your payment from a strange US number, which is not toll-free. Poor customer service. Don’t waste your time and money. All of their staff are Indians. I could not trust them to give my confidential information, so I cancelled all our tickets and found a better deal on other apps. They charge you for any services, don’t have transparency for detail the amount of charge..Version: 4.104.0
✓ My flight that is booked a month from nowThe booking agent that booked my flight told me that my baggage was included in my flight me thinking he was trustworthy and that everything was correct because I asked him more than once did he have my carry on included and he assured me that it was I was at work and I looked at it later the next day I called to get the situation fixed because he screwed it up and put no bags they told me I would have to pay for baggage and if I wanted to cancel because it’s been 24 hrs I would have to pay a cancellation fee I asked to speak to a manager and no one has contacted me yet it been 10 days worst place to book a flight Poor customer service don’t waste your time here they make empty promises and they don’t own up to their mistakes.Version: 4.59.0
✓ Worst app, agents not professionalI bought the tickets for my brother family, from Pakistan to Manchester that was Etihad airways tickets for the whole family, and connected flight through Paris, whenever I bout the tickets they never told be connected flights through Paris you need transit visa, although they are just connecting through France airport not going outside of the airport, they just sold me tickets, when my brother family were on airport , there they said you need transit visa for going through France, when I talk with cheap o air, they said we will not refund you any single penny, even I called before the 4 hours departure, and they are giving me again 2nd day flight with almost 6000$ extra and the same problem you need transit visa, how the dump agent, if he is giving me next flight with same airline how we can get transit visa with the same time, he just try to sell his tickets with extra 6000$ , more, beware when you buy tickets from cheap O air, there agents and app did not give you proper guidance, worst experience with this company , I will not do any more business with this company,.Version: 4.92.0
✓ Stay Away from this airlineIf you ever want peace of mind with your travel tickets ; Stay away from this travel agency! They are not reliable and their customer support agents are not knowledgeable. They won’t give you all the information you want just incase you get into any issues with the airline, your money will be gone ! Cheap o air had a confirmation of a ticket that KLM had already cancelled which happened because Cheap o air couldn’t provide sufficient information on flight policies! I and my siblings had to book another flight a night to the original return date! IF YOU WANT PEACE OF MIND WIRH YOUR TRAVELS, STAY AWAY FROM THIS AGENCY. I have lost so much money because of this agency.Version: 4.73.0
✓ Such a scamAfter saving for a trip to Arizona and Mexico for 3 years, me and my family were excited for our trip and happy that we got a good deal from this website. This ended when we got to the airport and found out that there was no record of our flight and that a flight going to the city we were going to has not existed for more than 6 months. In shock, we tried to call customer service. We have currently been on hold with them for more than 3 hours. A man picked up, said he could not help us, put us back on hold and that is where we are now. When we talked to the management of the airport they informed us that they have no affiliation to this app and that what they do is often sell regular priced. When we finally got put through, they took an extra 30 minuets to pull up our “itinerary” that we already told them does not exist. We had booked activities in Arizona and because of our non-existent flight were not able to attend them. Altogether, we wasted over 3000 dollars on these flights and don’t even know if we can go to Mexico and if that flight doesn’t exist too. I you account the activities and hotel we would not use, it is actually so much more. I recommend using any other service or just buying through the actual airline. This whole experience has been extremely stressful and heartbreaking for us because we worked so hard for this vacation and we might have just been completely robbed by this fake company that might just be a scam..Version: 3.4.9
✓ Bad experience so farI was looking for some cheap tickets to go to California which I found on Cheaponair. I bought the tickets, got a Confirmation number. Two days later get an email saying there has been a change in schedule of my flight and to contact them asap. I called them twice to confirm what has changed and make sure payment went through cause I didn’t see it posted on my account. They said everything was fine with payment but I needed to speak with a different department regarding the change in schedule. He transferred me, waited almost 30 minutes to hear another person saying the same and I needed to be transferred. After waster almost another hour waiting, I hung up and decided to try their live chat. Same experience. The agent only said Hi and I sat there waiting to see another word but nothing. I tried the chat twice but same thing. I decided to buy a new booking and I’m having the same experience all over again. Customer service is garbage, they take too long to answer and are not willing to help you and explain you what is going on. Never using this app again..Version: 4.22.1
✓ UNABLE TO EFFICIENTLY DEAL WITH COVID19 crisisThis ongoing crisis has exposed the weaknesses and efficiencies of CheapOair. Because one has to deal (speak/chat) directly with an agent just to cancel (not even asking for refund) a flight because of travel restrictions, and because of the high volunenof calls, one has to wait for hours (if you are lucky!) just to be able to get through. How about those outside the US, spending money on an overseas call? The app shoud just feature self-cancellation with an automatic feature that waives cancellation fees based on the airline advisory. I understand CheapOair will still charge its own. Ancellation fee ($50?) and that’s fine and the agents xan be paid out of these fees. But MAKE IT EASY FOR CUSTOMERS TO MANAGE THEIR BOOKINGS!!!! This crisis has ezposed the disadvantages of dealing with third party online travel apps. They may be good for comparing fares but not for booking flights. Better to book directly with the airlines. Customers will learn from this crisis. Third party online travel apps will be shunned..Version: 3.58.1
✓ InsuranceZero star for insurance. They won’t let u change anything. Airlines helps for free for unforeseen circumstances. And CheapOair takes money in name of insurance..Version: 4.50.0
✓ Terrible customer serviceI ordered my wife a ticket to come see me in Alaska from Chicago. We were skeptical but gave it a chance anyways. Once we booked it the flight schedule changed several times and we didn’t know about it. Once the day finally came for her flight she tried to show her ticket and the airline said it didn’t exist. Then they looked further into it and they told my wife that the flight was moved 4 days from the original date. There was no communication between Cheapo Air and my wife. We tried contacting them on multiple occasions and we were placed on hold for more than an HOUR with horrible customer service. I would not recommend you using this app at all. This is a warning they won’t communicate with you when things change and when you try to contact them about it they’ll keep you on hold until you hang up..Version: 3.65.3
✓ Not a good appI booked a flight through you CheapOair, I get email from you guys which says that something has been changed in your flight check it out. When click the link it won’t show, then I tried to contact one of your agent through chat. Really disappointed I was waiting very long time but nobody turns up. That’s how you deal your customers? Never recommend to anyone to use this site or app..Version: 4.19.1
✓ Scam AlertUse this app on your own risk i have many friends who got scammed with this Dont get trapped with cheaper tickets on this website.Version: 4.92.0
✓ ThievesStop buying tickets through this app. They became thieves. I booked a flight for my wife and daughter, I specifically asked her to stay close to me and pay attention on every detail of the booking, because, from previous experience with them, I lost a flight because they said I selected the wrong month for my birthday… anyway, back to my last experience, we introduced all the information correctly and both double checked everything to find out in the end, when we received the confirmation email that the round trip is scheduled three months later instead of four days later, and my daughter’s name is misspelled… I called them and they did nothing… They are stealing money by intentionally changing information in the booking process therefore making people loosing their flights… THIEVES.Version: 4.55.0
✓ Price gougingI just got off the phone with one of your representatives about changing my return flight from Vietnam. I was quoted for $877 to change the ticket. I have been flying for 20 years and this is not my first time I had to change a ticket on a return flight. I was not happy with the quote and he kept on insisting to take it out of my card. I was flying threw American Airlines. So I am quoted for $877 and a one way ticket was for $751. How in the hell you think I’m stupid. So my round trip that I paid for $1057 from Jackson MS to Ho Chi Minh City and all I needed was to change the going home date and I was going to be charged more than a one way ticket. I even told the man no but hell no I'm not doing that for $877. I told him I’m calling American Airlines to change my ticket. He insisted that they will not make the changes and that their is no way he could get it changed any cheaper and I will be charged $877. I kept telling no I’m contacting American Airlines. I hung up the phone and I contacted American Airlines and within 10 minutes I had my flight changed to the new date and only cost $350. As of today you just lost a customer. Very disappointed on this..Version: 3.48
✓ MrNot allowing to change currency preference.Version: 4.68.0
✓ CrashingGood app that crashing all the time in the middle.... Need fix urgent....Version: 3.1.26
✓ Very unhappy - want $ back to purchase GC elsewhereI recently bought 9 $1000 gift cards for my team members as a sales gift. Two of the tried using them online and your system said it worked when they checked out you charged their credit cards the entire cost of the trip they called your service team and had a terrible experience. Your service team would not apply the GC to their purchase. Was I scammed!!! Another team member tried to apply it to a bundle trip called your service team and was told they could only use it towards air. This has been the most embarrassing experience for our company. I want to@return all these GC and purchase somewhere else. This suppose to be an award that they could use for wining s sales contest and has turned out to a nightmare. I want to return the 9 GC I purchased for 1000 they are worthless..Version: 3.3.151
✓ Sketchy customer service linesAs i was cancelling my flight due to COVID-19, i was given the option to choose how i’d like to proceed with the cancelling. The options were full refund or credit thru the app. I selected full refund and was charged $35 however i had included flight insurance on my ticket and was not made aware of the $35 cancellation fee. I call customer service because im seeing this credit for a next flight on the app (which i did not select as an option) and after being on hold for an hour this guy answers, asks for my booking number which i give to him, and then proceeds to ask for more information that should have appeared after being given the booking number so right off the bat im thinking its a scam. Couldn’t understand him very well, had some weird noise in the background going on, and just wouldnt answer any requests of being transferred to a different agent. Dont think i’ll be seeing my refund....Version: 3.61
✓ Okay experienceI had a so-so experience with cheapoair. Yes, I was able to get cheap tickets for my flight and choose my seats although with some up charge; but, the app is very difficult to navigate, and with all the constant promos going on everywhere, sometimes you can’t even get to necessary actions on your booking. Even though I chose the option for the company to check in for my flight for me as soon as check in opened up and send me the boarding pass, they never did and I only ever got my flight info because I got nervous and downloaded the actual airline app and did it there. Thank goodness for that. I will probably not be using this company again. If I do, I will have to make sure ahead of time that I can check in to my flight manually. Update: I finally did get my boarding passes sent to me three hours before my flight. So at least they did get them to me..Version: 3.52
✓ Not reliableI was searching for three adults return tickets Sydney to Kathmandu on Sky scanner it guided me to various travel agents site i choose this one. I did booking online and my bank transaction shows pending as well but i didn’t receive any ticket confirmation or online booking reference number. I started freaking out, I contacted the online supporting team tell them the same exact story, gave my all name details and email id they couldn’t find any prove of purchase. They told me it take 4-6 hours for confirmations they even suggests me to send email to their feedback team. I send them email about this matter they reply automatic generated acknowledgment email apart from that they just don’t give me damn. Next morning i checked my email i didn’t receive any and check my bank transaction there is no any pending transaction for this purchase then i rang to bank to find out. It just waste of time and freak me out whole night..Version: 3.34
✓ Save Yourself From This ScamThis app & website are 100% a scam. You will not save money, they will manage to scam you out of more money than you even agreed to spend. They took an extra $434 out of my account without my authorization. Their customer service is nonexistent. You have about a 3% chance of actually getting through to someone after being on hold for hours on end. When I did finally get to speak to someone, they wouldn’t listen to me & insisted I was wrong. They charged me for features & amenities that aren’t even available on the airline my flight was with, for that class of ticket. I was luckily able to dispute the charges with my bank & got a full refund. Do not ever book anything through this scam, you will instantly regret it. Use Google Flights to track prices & book directly with the airlines. After a total of 8 unauthorized charges, these jokers charged me over $1400 for a round trip domestic flight for basic economy. I could have flown first class & booked directly for cheaper. Beyond a joke. Stay far away!.Version: 3.63.1
✓ ScamI wish I would’ve have 0 start rating available here , this is just another word for scam , they just believe in taking money n when it’s really come to help they come up with different kinds lane excuses.Version: 4.80.0
✓ They still charge booking fee.We couldn’t go to Japan because of corona Lock down. But still they charge us booking fee $180 NZ dollars. I will never use this website..Version: 3.59.9
✓ CheaterJust remember be careful with this app. I made a group reservation for direct fly, then later found they changed to other route and divided my group. When I try to call them, first they answered my phone, after they realized I called for the problem, they transferred me to their “manager”, then no one answered me again.”… until time passed that I could not change anything according to the service agreement. I called them next day from another phone, the “manager” answered , I told him if they don’t solve the problem they made, I am going to file a lawsuit. The “manager” then begged me that they can only try to keep my group on the same route, but not same flight, since there is no enough seats. Since my group’s schedule is near, I just accept their resolution. That caused me group a lot of trouble. Never book them again..Version: 4.59.0
✓ Customer service can use some workI spent two hours on the chat being passed around from person to person just to not get what I wanted in the first place. The first person was very passive aggressive and gave me a hard time, the supervisor I spoke with was a little better. I had to beg and plead to be able to use *some* of my credit (after begging person number one for ten minutes to let me speak to the supervisor). Then I got it squared away and a few hours later checked my new ticket and my info was wrong. Look, I’m not one to complain and I get described as easy-going but I’ve had this issue since 11am and it’s 4pm now. Wouldn’t you get frustrated too? Save your time and money and go elsewhere.Version: 4.4.1
✓ No email update about delayed flightsThe flight got delayed, but the flights in the app are not updated. How inconvenient is this!.Version: 4.66.0
✓ FraudI booked a flight with this company .. then my airline changed their timing for 3 times … then i call this company that the change of time doesn’t suits me.. so pls i will like to cancel my flight … but this fraud company employees told me that I can’t cancel since the change of time is only 2 hour … they said in order to cancel i have to pay 125$ more from my pocket and thenrefund will be 737$ but i paid 1094$ for my flight booking… i told them why i to loose money and on addition i have to pay you 125$ extra which is senseless… otherthing is that i have to wait for 3 months to get refund….so i recommend everyone pls don’t waste your money here this is total fraud .. be safe….i haven’t got any refund upto now ….i lossed all my money … but lesson learned.Version: 4.51.0
✓ My tripI can find my trip information on web site but I can’t find the mobile app.Version: 4.66.0
✓ Ok for Cheap!The flights have been ok so far. The first one with CheapOAir was bad. The flight was late/cancelled due to weather, and therefore missed my connecting flight. None wanted to help me because I got Basic economy which is the lowest! Get the step above! The worst is the ‘Travel Mate’ Tavel insurance!! For a lousy $40-$50 for snacks and dinner that I charged due to being stranded at the airport, they wanted a personal written letter from the American Airlines about the delayed flight! It took months to get that. I got a legal service, faxed all my paperwork, and then Travel Mate wanted more plus the tiny receipt (1”x1.5”) for dinner, etc. I didn’t get a receipt for coffee, water, etc. By this time, I couldn’t find the tiny receipt, they never paid a penny! In fact, each time they stated they needed more paperwork, incomplete, etc!! Travel Mate is the worst!!!😩😡.Version: 3.5.19
✓ ScamThis company is a scam. These guys have this flexible date option in which you pay some amount and that gives you the flexibility to cancel your booking within 24 hours. Apparently, these guys would not charge the flexible date amount from your credit card purposely and the next day when you want to cancel the ticket , they’d ask $100 cancellation fee. You won’t know until then that they purposely didn’t charge your credit card for the flexible date option so that they can charge you for the cancellation. Once you speak to them, they will tell you that your credit card company declined the service charge and hence you have to pay $100 for cancellation. When you your call credit card company, you come to know that these guys were lying. They are Liars. DO NOT BOOK YOUR TICKETS with them..Version: 4.84.0
✓ Problem not solveI love booking here till I had an issue just two weeks ago. I was booking a one way ticket for my daughter and the agent told me it’s better to booked two way even though she won’t use the other way ticket it’s cheaper he said so I did what he told me then when I went to the airport to pick up my daughter they told me that the ticket will be canceled because my daughter is ng with me yet, no one told me that will happen so I was furious and called them and that’s what they told me the same thing so here I was waiting for my flight at the airport and arguing with the agent and she told me that I have to buy another ticket for my daughter so I didn’t have a choice but to get another ticket and she told me that they’ll review the problem and will get a refund from them. Till now didn’t here anything from them. I’ve been using this website for awhile and love it now I don’t even know if I should trust them again. I bought so many tickets from them coz it was easy now no clue if I still use it. I was really disappointed after that plus not hearing from them..Version: 3.15
✓ Very dodge appsI need to change my flight date They ask to 200$ extra When the flight price for same new date they give me was only 187$ My old flight purchased 110$ So tricky be careful.Version: 3.15
✓ Major glitch with sign in :(It won't let me sign in so my booked flights come up on the app. Disappointing. As the whole point is to use the app at the airport. Not screen shots..Version: 3.3.73
✓ Horrible service, money hungry, DO NOT USE!!!!!I booked a flight for me and my 3 year old son a few months ago before the virus was bad and I added insurance to both flights. I booked the flights for the beginning of May to visit family. I recently found out that I am newly pregnant which puts me at a higher risk, I am also unemployed now, so I have tried calling, emailing Cheap O Air, no response. I tried canceling my flight through the app and not only did they want me to pay $90 for both flights to cancel them, but they were only willing to give me a voucher for half of what my tickets were even worth. They keep sending me emails everyday making extreme changes to my flight and now I have to try and contact the airline directly to see if they will give me a refund since it’s obvious cheap o air doesn’t care about the people at all. It’s really sad to see companies not helping communities and people during this time. It is sickening. I will make sure to post on every social media site about how terrible you people are! And I will NEVER book through this app again..Version: 3.60
✓ Not good serviceRebooking was hell, long hours of wait. Rebooked ticket was very expensive, didn’t get much choice to choose from. For the price of premium I was given economy seat that too from last rows..Version: 4.92.0
✓ Very bad companyThey include money without telling you, that they will includes charges. and when you want to cancel your booking they deducting a lot of money even if you paying for protection cancellation. I don’t recommend this company at all. Dishonest people..Version: 3.60.1
✓ Stay away from this companyI booked our vacation tickets 40 days in advance before my vacation, a week before trip Cheapoair called and told me airline changed the schedule. I asked them to let me research and I'll get back to them. I called them, I was on hold for 25 minutes and then they said I have to pick the new schedule that they force me to take with layover time of 25 hours! after being on the phone for 2 days each time average 2 hours they didn't do anything, they didn't take responsibility or find me a ticket with better hours, dates or airline. They have untrained staff, supervisors with no power and poor customer service. Anytime you call you have to waste minimum 2 hours of your time. They insisted to give my money back and full refund me to not take the responsibility. I told them you canceled my flight a week before the flight and you want to refund me? what can I buy with that money a week before my vacation? Wrote the email for CEO and no answer either. I found my ticket somewhere else and asked for full refund and guess what? it takes two months to give my money back. I want to sue them..Version: 3.5.9
✓ Worst flight booking service everI booked a long flight with Cheapo air for December. Then one their agents called me and said I can book flight seats through the call and booked flight seats for whole journey. He charged a fee of 26$. He gave me seat numbers I wrote them in a book. Then he said Cheopo air would send an updated itinerary as soon possible. They never did. Now when I call them to check they have charged that 26$ as some priority service thing and not for the flight seats. They are asking me to pay 90$ for the flight seats now. One is a 10hr flight. The new agent I contacted even said one of the seat number given by the previous agent is not even in the flight. Cheapo air has the worst customer service and worst service overall. Scamming customers. I DO NOT RECOMMEND EVEN TO MY WORST ENEMY..Version: 3.47
✓ Do not buy the flight insurance and don’t book with cheapoairCheapoair made me lose 2500 dollars, I booked a flight to Turkey from the US and I wasn’t sure if I was gonna make it so I talked to cheapoair customer service and they said since you bought the insurance trip mate, you can cancel anytime and hassle free. About 1 week before my flight I got sick so I called cheapoair and they told me to call the insurance which I did, and the insurance asked me for a doctors note which I provided, then a month later they denied my claim, this insurance is a scam, I also bought another insurance this first one is trip mate which is around 150 dollars and the other one is the flexible flight. So I had 2 insurances and still lost all my money Do not book with cheapoair, go directly to the website of the flight that you see or like on the website and book from there, beware of this scam here, I lost my money but they will lose customers..Version: 4.30.1
✓ Dissatisfaction with cheap o air appIt does not show my flights already booked through c o a. Talking for help on line took very long and my problem was not solved!.Version: 4.84.0
✓ Very Bad customer serviceI just did some booking thru this app and after that I checked prices on other app, I found $72 difference on same dates, same flights and same destination, I called these people and sales rep said ok he is going to search it on other app I told him, he did and said oh you booked for 5 people but they don't have 5 people seats available on that date, I told him that doesn't make sense, even tho there is seats available but even if one seat available you guys should match the price but they said no we can't but you send us email with screenshots which I sent them but they still didn't do the price match but offered me cancelation of my booking with $75 cancelation fee per person, ridiculous, very rude customer service. I will not recommend to anyone CheapOair..Version: 3.3.111
✓ Brisbane to Moranbah Flights.The service is ok and average. Not much to choose. Quite frequently delayed. But Virgin keeps blaming the Airport problems. Not quite true. Perhaps in one or two cases..Version: 3.1.20
✓ Worst app everPlease do not use this app, they do not provide customer service I talked to 5 different agents over chat and they all left in the middle of the chat when it came to provide solution. I still do not have any solution to my booked tickets, also there are a lot of misleading and false advertisement on the app. Please do not use this app at all!! This is a scam!!.Version: 4.38.0
✓ DO NOT USE!!!This is the most useless APP!!! they will get You with hidden FEES!.Version: 4.95.0
✓ UselessWhat’s the purpose of this app? Can’t login and can’t check my bookings..Version: 3.5.10
✓ Horrible experienceDo not get anything through this company they costed me so much of my time and money and running around it’s insane! I got insurance on both my flights just in case something went wrong, booked my rental (payed for it), booked an air bnb (payed for it) and the tickets (payed for it). 3 flight cancelations, spent 5 hrs sleeping on a floor of an airport then another hour in a plane that wouldn’t move, arriving 10 hrs later then I was suppose to so I go to ask them to reschedule my flight back due to me being extremely late and they tell me it’s not their jurisdiction talk to our insurance company, they say I won’t get my money for 30-60 days mind this I just spent over $1000 and they are telling me that there is no way to change the flights or anything like that smh also spent like 5 hours with them on the phone trying to get all these issues resolved... never again.Version: 3.4.6
✓ SawsanMy worst experience ever they charging me The builder price they cancelled my ticket they suspend my booking under I missed you have a lot of trouble at the moment with them to get my money back. I’m not recommend it to anyone take it from me the worst Of the worst.Version: 4.54.0
✓ Bad service and refund policyBad service and refund policy..Version: 4.97.0
✓ Beware! They will take your money and screw you!If there was a negative 5 stars, they’d have it from me! I’m no stranger to flying, with over 1,000 successful flights behind me, I’ve experienced a lot and with many ways of booking and many different airlines also. They took my $780, booked my flight and gave me no other information... I literally had to call and sit on hold for 5 hours to speak to someone who told me to contact the airline I’m flying with then immediately hung up on me... now my flights have been cancelled, can’t get through to anyone and the airline cannot help me with my problem since cheap o air uses a different address than your home address and don’t tell you that. So good luck verifying that it’s your booking!!! Don’t use them... I’ll be contacting my lawyer about this and I absolutely will sue them for the hardship!.Version: 3.65.3
✓ Worst company full of miss commitments bl**dy idiots.Worst company full of miss commitments. Even they charge $100 extra from your linked card bl**dy idiots.Version: 4.51.0
✓ READ 1 star REVIEWSInitially when you enter your destination, the 1st option on the site seems to be the cheapest. I selected this option because duh "CHEAP-O-AIR" right ? Wrong this flight had a different date & location which I was not aware of until I received an email confirmation after my account had been charged. I called to explain my mistake & see if they could change the date but I would be charged a fee to change the date or a $50 fee to cancel all together. How does a business operate like this? The location I entered should have been the suggested flight option this is very upsetting & I cannot afford to do either option at the moment so I am hoping I can dispute this charge & find a flight elsewhere. After readying more reviews they apparently change the dates of your flight all the time.Version: 3.3.119
✓ Issue problemNever ever issue tickets on time.Version: 4.8
✓ ScammersDO NOT GET FOOLED BY THEM! I had the most terrible trip booked by them which was supposed to be the best vacation! The flight was terrible lots of delay, cancellations, rebooking wrong destination and fake booking! They did nothing to help me and my family! They just steal your money and leave you deal with the issues your self! Don’t book with them!.Version: 4.88.0
✓ Flights yes! Adding cars or hotel not so muchI loved and had no issue booking my flights to and from for my vacation.. unfortunately my flight was a little behind leaving Louisville so I was behind on getting my car rental (since it was thru a 3rd party with the car rental .. 3rd party being cheapo air) I lost my reservation and deposit.. I’d understand if it was my fault but they need to have better regulations and policies for issues such as bad weather or any reason a flight is delayed, when the customer is not at fault. Luckily the rep at the car rental was used to the 3rd party fault and helped out so much! Cheapo air needs to review this policy or refund the “deposit “ when is isn’t their clients fault..Version: 3.34
✓ £ and $.The English (Great Britain) version has $ (Dollar)signs against the prices and not £(Sterling). It becomes very confusing..Version: 3.2.78
✓ Bad serviceI had a call for two hours where the first advisor victor whose last name I look for my flight took my information and agreed to proceed with the payment when it did not take more than a minute to tell me that my card did not pass and I told him I can repeat the number of the card and I stop talking and I didn't hear anything else! The call went on and I called from another phone where the acessor Stefany Santolla answered me when I told her what had happened and told her the name of her partner “Victor” told me oh he went to eat if he wanted to give me his number and in a Time your break is over he'll call her! I was very upset and asked to speak with a supervisor and he told me that they were in a meeting and I had to call in 2 hours to be able to talk to someone so he offered to assist me where my rate went up $ 150 dollars because it took me more than an hour to buy the ticket.Version: 3.52
✓ Poor appPoor and so disappointed app Why you don’t prove your app as old one(was better before).Version: 3.5.12
✓ Worst service everThis trip that I booked recently with Cheap O Air was full of bad surprises. They forgot to add a wheelchair that I requested, charged me extra for things they promised it would be included, caused me to miss a connection, and refused to refund me for other charges. AVOID AVOID AVOID.Version: 4.111.0
✓ DianaVery poor features. Very slow too.Version: 4.63.0
✓ Can not cancel the bookingI booked flights and 1 hour later I realized that I had selected wrong date. I tried the “ manage my booking” to cancel my booking. It’s didn’t work. I called customer service and on hold for 1 hour 23 mins. The representative told me that I would be charged for cancellation fee of $25. I told him that when I booked, there were the message showed that “ no cancellation fee with 24 hours”. I also told him the US law allows 24 hours period, therefore, I will bring this to the court if CheapOair charge me. Then he put me on hold for another 15 minutes. After the wait, he said that his manager have approved the fee waiver or $0 cancellation fee will be applied. He asked me for 1 time password so he could cancel my booking. However, when I asked for cancellation confirmation, he didn’t provide me. He said that was it and I should be fine. One hour later, I checked the app, my booking information still there. I also use computer to check for my flight and the information still there. When I called the customer again, no one picked up the phone and I was on the line for more than 2 hours. I will file a faulty report so other people can be aware of this company..Version: 3.21
✓ Pathetic app!I changed my currency to AUD but the app is so disgusting that it changes it back to USD upon opening it again. Hello!! I don’t want USD. I’ve changed it to AUD for a reason..Version: 4.24.1
✓ Worst customer serviceGot an email for flights to Las Vegas I called cheapoair customer service because I had purchased two tickets but at the rate that was sent to my email was a lot cheaper and decided to take my Two children with me instead when I called the guy was very rude I gave him all the information he asked for and then gave me a quote a lot higher then the one I was seeing on my screen I asked why and he replied with then you book it I told him I can’t they are both minors he said you can just change the DOB he kept going on I felt so pressured not thinking right I went ahead and purchased the two tickets when I gave him the booking number this guy starts laughing and said well that’s why it’s so cheap it’s a one way ticket I told him how can it be a one way ticket if it asked for the return date and then transfer me to a different department where they charged me to cancel the tickets worst customer service ever will not due business with them ever..Version: 3.29
✓ Flights not showing on app!I bought two flights using CheapoAir last week and they aren’t showing up on the app. Customer Service said to uninstall and install the app so I did that. Still nothing. It is showing another flight though. So I guy it works sometimes?.Version: 4.102.0
✓ UPDATE:Original review below. Thanks to developers for the response, better late than never. Your whole response could’ve been simply , “no, the app cant do that” as opposed to repeating what I stated already as the entire POINT of the concept; that groups of people flying all together sometimes find it easier to book all tickets at once, but unless you book your own single flight you cannot access the info on the app, so this app is NOT for your needs. Great. Got it. Sheesh. Original review: It looks like I cannot use the app to track my booking because I wasn't the one that bought it. Under "My Trips" the screen pops up as "No Trips Found" with no place to input a booking conf number which I have because my kid bought my plane ticket for me. So maybe the app would be great if I could use it... We did find the cheapest tickets via CheapOair but the app seems to have this one loophole for me or anyone else who didn't buy their own ticket..Version: 3.3.122
✓ DO NOT BOOK HERE…TOTALLY SPAM.I called to customer service to book my ticket to canada. They didn’t told me about visa process because its going through UK. Now they said that “we are not responsible. Now they charge me $661 for ticket change..Version: 4.72.0
✓ Update not workingHave just updated and now the darn thing won't even open, it crashes on instant...not happy.Version: 3.2.33
✓ Do not use their app or buy airline ticketsThey will start sending spam up to 6 times a day. When you iunsubscribe they sell your info to other companies and you get spam from them..I have switched to Expedia and get no spam from them at all. Plus I get flights for cheaper there. This is garbage. Do not install..Version: 3.3.149
✓ Customer service is lackingI got this app years ago but never booked until today. I do not use the email address associated with my Facebook account and cannot access it. While I did get a confirmation sent to an email I can use, since it was different than the one I used to log into the account (by way of that little Facebook button) not only can I not get the rewards, I also cannot see the trip I booked within the app. Customer service does nothing but give you email addresses and cannot help. The idea behind customer service is to help, not just provide the buyer with multiple paths to create more effort on their part. When you do that, customers are more likely to spend that energy in, say, writing an app review telling people to use Travelocity or Expedia instead. I’m not bothering with emailing people to get rewards bc I don’t need rewards points for something I will never use again!.Version: 3.11
✓ My Milwaukee TripI didn’t know I would need to download United’s Ap to receive notifications of flight changes. I signed up with CheapoAir for updates and received none! Our flight out of Milwaukee was cancelled and we were rerouted but I had no notification! Not from CheapoAir and not from United! I don’t know if this is CheapoAir’s fault or United. Everyone that had the United Ap was notified apparently. And I’m not a big fan of United. Been stranded by them before. Loved our Alaska Air flight however! The one thing that I liked about CheapoAir was the guy calling and asking if I wanted to select our seats. On the way back those seats didn’t matter though with our cancellation. We were at the mercy of the airline and we had our 4 yr old granddaughter with us..Version: 3.4.6
✓ Not helpfulGives scam.Version: 4.71.0
✓ They don’t change the date and do not cancel when I have policy for cancelationI would not recommend to anyone it’s just scam. My ticket was 500$ now if they changed they will take 1777$ for one way that’s unbelievable..Version: 4.42.0
✓ Worst customer service experience everAll act very rude, i booked twice frm this place before but after third time not anymore, i cancelled my flight n booking. Its super easy for u to book your flight but impossible for refund. GOOD BYE cheapoair.Version: 4.54.0
✓ AVOID THEM LIKE GHOSTThey didn’t refund my money when the flight was canceled by the airline. Called them and they made me waited for 4 hours, they will keep transferring you to different departments and after 6 months you will still get to nowhere..Version: 3.67
✓ 1 Star too many!I was given the wrong flight information. My Booking ID didn’t even exist. I spent 1600$+ on just this flight. I get to the airport tried to check in, waited in line and they told me that flight doesn’t exist. I called Cheapo Air they told me to call the airlines because they are a third party. I called my connecting flight after I found out my main flights had no contact number only email (Finnair). Strange! I called American Airlines, they said I need to call Cheapo Air. Basically 7 hours of back and forth at the airport I missed the flight. I get a email 3 months later, I was issued a full refund. I called to see what my options were, and if they were in fact valid credits. I call back today and the guy now tells me I have credits from the airline, but from Cheapo air I do not because it was marked as a no show. When initially trying to speak, I was just talked over. I’ve booked numerous flights/cars/hotels through Cheapo Air. This is my first ever refund, which I wanted to just rebook. Customer service is beyond poor. I’ll be using a different site to book through from now on, as will all of my friends and family members. Since I’ve traveled so much, anyone who asks where to book through. I won’t be recommending this scam site!.Version: 4.40.0
✓ Money Seekers..Couple of years back I booked a ticket for a friend and I accidentally spelled the person name wrong. So I called cheapoair right away, they were charging me an additional 50$. Told them I’m not paying that and hung up, and called right back(thinking maybe I’ll speak to someone else) And it seemed like the same person and now they were charging me 60$ to fix the name, hung up and called a third time(still seemed like the same person)and they finally told me the truth I had 24hrs to cancel with no charge. Now the other day I booked a round trip flight through them and wanted to add a child to the flight going only one way. The person I was speaking to couldn’t comprehend that, so I said forget it I will call the airline. She said no give her a chance, so I did. Was on the phone with her for literally an hour thought she understood what I was explaining to her, took my card number and read out the flight she was about to book, and it was in the opposite direction I wanted to add the child. You can find some cheaper flights online from cheapoair sometimes, but after you book, just call the airline for any changes because all they want is money and they don’t care about anything else after they get there money..Version: 3.40
✓ Such scammersNothing cheap about cheapo$hite...they charge an additional $250usd for a simple date change on top of airline fees total $450 for a date change on a $650 flight...also the app is a piece of craap. Can’t handle postcodes outside the US...will never use these butttmunchas again!.Version: 3.5.5
✓ 😕POINTLESS if it is advertised on UK platform and displays in USD..Version: 3.0.18
✓ AppI have the app. It keeps asking me to book a flight. I have a flight. I just want it to show me on the app!!!!.Version: 4.101.0
✓ Not happyI cannot get the prices in CAD$.Version: 4.68.0
✓ My flightI can’t find my flight.Version: 4.66.0
✓ TicketsFor cancellation fee $250 solar carge me more$500 got canceled ticket this terrible always excuses no money refund …..Version: 4.56.0
✓ Will never use this site/app againTheir communication and customer service needs a complete over haul. Flight was changed then canceled. Checked the status of my flight everyday with no changes made. Website and app showed my ticket status as confirmed for the date and time I booked for. No email saying flight was canceled. All they send you is a generic email saying there maybe be a status update to your booking and to keep checking your email for updates. The airlines I was assigned to was United Airlines. I called their customer service and they basically blamed CheapOAir for everything and then hung up on me after I asked for the the agent and his supervisors name and ID #. Horrible horrible service on both sides. The discount on a flight is not worth the complete frustration in dealing with those 2 companies..Version: 3.66
✓ NO FOR CHEAPOAIR ANYMOREBad experience of booking, they charge me a lot of things,and putting wrong info. I used to contact them for 2days no sleep just to be correct everything, everyhour i contacted them to correct the info that one agent did wrong. And after long waiting they suggested me to cancel it and refund the money which is good but it's not fun since i've been waiting and contacting them for 2days,and one lady told me i will get my FULL REFUND no charge,but in the end there's a hiding fee. 🤦♀️ THANK YOU CHEAPOAIR!!!!.Version: 4.34.0
✓ Website and ItineraryI bought tickets today for my wife and me for the first time on Cheapoair. I provided my email address. You’ve sent me an email message with my itinerary. When I try to open the itinerary, your site says my account is “already activated” but it won’t let me sign in. I keep asking for a password change email or trying to open a new account but I keep being informed I’m already in your system. But the itinerary won’t open. Instead I get a message saying “User is already registered but inactive.” I never got into your site, you clearly have my email and say I’m “already registered,” but I’m effectively locked out. I’ve never seen such a clunky site. There’s no email address or chat option at this level of the site, and the only phone number is for making a reservation. Please advise. Carl Strikwerda.Version: 4.18
✓ Dont fall for themThey are bunch of scammers dont trust them. The worst i have ever dealt with.Version: 4.55.0
✓ No trip showingI’ve downloaded the app twice and still showing I have ‘no trips booked’..Version: 3.5.4
✓ Could be a scamThis could be a scam. Everyone should be careful when considering this app!.Version: 1.0.50
✓ TerribleOrbitz experience is terrible, the length of time and effort to try to chat with a live agent through the app has been a nightmare. I booked a flight for HNL departure to destination ATL using their app for date 6 11. Provided my card info. I double checked before booking the flight. Then I get the confirmation, and the itenerary for my one way flight, and to my dismay Orbitz put me on American Airline flight, one way from HNL to LAX. Good luck trying to speak with an agent through the app to get them to correct their error. I was placed in line on the app by the useless chat bot. when I requested an agent, No agent ever came on to assist with fixing the flight mess up, and the length I waited was rediculous. I requested to cancel the flight through the app and again the chat box sent me to an agent. Orbitz took the payment but makes it very difficult to cancel or get your flight info corrected. With that being said Irbitz needs to improve their customer service and provide contact number in their app so a customer can get their issues resolved , and know that they are speaking with a legitimate customer service rep and not a scammer. As of today June 9 this issue still has not been resolved..Version: 4.1.3
✓ Bad informationDidn’t state this was is USD when I booked flight when converted to Australia dollar ended costing me near double to what I should of paid Lack of info and contacting them is an absolute joke.Version: 4.77.0
✓ Can’t use an existing account credentialsApplication doesn’t allow to sign in with an existing account. If you choose “Already have an account” the branch with email option leads to “Register” and requires to create an account..Version: 3.69
✓ PlaneTicket price for korean airAfter I paid for credit card and confirm the was going up? I can’t say co because there’s no cancel option..Version: 4.48.0
✓ Great company but App really basicTraveled a lot with with and I can really recommend them. But Why can I only select 4 Countries And currency are hard to select So I use website for booking because of that - sometimes it takes a long time that app finds my booking That are all thing that should work seem less.Version: 4.77.0
✓ Attention 🥵🥵🥵C’est une vrai arnaque, it’s a Scam , Es una Estafa ! Il vont essayé de vous vendre plus cher et au final il vont juste vous tourner en rond et se foutre de vous. Passer au suivant réserve jamais avec eux ..Version: 4.88.0
✓ The invoice is not muching my bank statementsThe invoice they emailed to me is different than my bank statement!!!!!! They charge more than they tell me!!!!!! I went book with them again My flight totaled changed is 245$ +20$ Agency Service Fee But when I open my account I find them changed 365$ for flight and 34$ Agency Service Fee.Version: 4.81.0
✓ Would give zero stars if I could.This company is a racket. My flight had canceled by the airline due to the Covid-19 outbreak. I had purchased the ticket through cheapoair so the airline told me to call them. I had also received an email from cheapoair telling me of the change. When I called cheapoairs customer service line (which was the only option) the woman was kind, but told me I can only get credit with that airline. When I expressed my dissatisfaction, she said I could be transferred to the cancellation department (why wasn’t this just offered) and insisted I just take the credit. I refused, so she then said she would transfer but warned me that calls were getting “dropped” when transferring.... so I wait about 30-40 mins and the wait music stopped rang once and said the number is no longer in service or had been disconnected.... so basically cheapoair will literally do everything in their power to not refund you. I had cancelled about 8 flights for this last Europe trip planned. Orbitz, Kayak, Kiwi, Norwegian air, all refunded me because of the covid. I’m just left dealing with scandalous company. Will NEVER do ANY kind of business with them every again..Version: 3.58.1
✓ Sick over thisIf I could give them 0 stars I would. We bought airline tickets from cheap o air for my father in law to come to visit last month. His flight from Chicago to NY was delayed for over 7 hrs leaving him sitting on the closed airplane until spirit airlines finally cancelled the flight. Sitting on that plane for so long made my father in laws asthma act up and he was so sick he could no longer travel to come and see us. When we called cheap o air to get a refund, they refunded only the portion of he trip That THEY cancelled. They would not even allow us to change the date of his return ticket with American Airlines. He was too sick to travel because of them leaving him sitting in a plane for so long and then they cost us over $200 for a ticket they wouldn’t even allow us to transfer to someone else or change the date until he felt better. Shame on them..Version: 3.5.5
✓ Horrible customer service!!!The app is ok. Once you have any question or problems, the customer service will not be able to solve the problems. Every time you call, you would better have at least one hour to wait for a representative. When you talk to a real person, listen very carefully, especially when English is not your first language. It’s hard to understand them, and they are not very patient. Once they get an chance, they will transfer you to another department right away. And you need another 30 minutes waiting for someone to start everything over. I tried online chat. The system doesn’t understand the question and need one hour to get a representative. Talked to so many customer service, this company is the worst one..Version: 3.60.1
✓ Why?Why are you sending me offers for a flight I’ve already booked with you?.Version: 4.68.0
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