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Schwab Workplace Retirement App Complaints & User Negative Comments 2024
Schwab Workplace Retirement app received 20 complaints, negative comments and reviews by users. Have you ever had a bad experience using Schwab Workplace Retirement? Can you share your negative thoughts about schwab workplace retirement?
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Schwab Workplace Retirement for Negative User Reviews
✓ Same old error not yet fixedA few years ago, the app used to give me accurate information on my personal performance. Ever since their major “update” about 3-4 years ago whenever that was, it tells me my start value and ending values are both way higher than they are, so any performance percentage increase or decrease is totally off from reality. Fix the darned bug already!.Version: 7.3.0
✓ App opens another accountBoth my wife and I have our retirement accounts, separate account #’s of course, through Schwab. We have individual apps for each account. When I open my account, then select my portfolio, the app, somehow, opens my wife’s account and will not open my portfolio. Sometimes this happens, and other times it won’t happen. Why the inconsistency?.Version: 8.4.0
✓ Personal rate of return screenI use an iPhone with the latest IOS operating system. I update the OS automatically as Apple releases new versions. For the last 6-8 months, when viewing my 401k personal rate of return for each investment vehicle, the text rows are overlapping each other making it difficult to read and select time periods, investment vehicles, etc..Version: 9.1
✓ Performance comparisonTo whom it may concern, previously I was contributing a percentage of my check. Now I have changed it to a dollar amount per check. Because I am not electing a certain percentage, I no longer can evaluate myself amongst others in my salary range. Seeing it is motivation for me to keep investing. Im only putting a 1 so this gets resolved. Thank you.Version: 9.2.1
✓ ClunkyI’m new to using this app but it is not intuitive nor is it user-friendly. Seems to be very clunky and hard to find information. I know I’ll take some time getting to use this, but it is not easy to begin with. Seems to me that it should have some ability to be tailored to the specific user. I can’t find easy to use information off the bat. And getting to the information I want takes more than two clicks to get there!.Version: 10.1.0
✓ The Actual WorstThis is, without hyperbole, the worst mobile experience I have ever interacted with. If iPhones existed in 2003, it would be bad by those standards. I’d really prefer to keep my 401k money in one place but I’m rolling over the balance from my previous employer into an IRA at another institution because I just will not use this horrible app more than absolutely necessary. I’m not exaggerating. It’s that bad..Version: 8.7
✓ MehDoes baseline of what I expect. Doesn’t look from this decade, only give small bits of information that I am not interested in and the open/close/logout buttons are all random. Just went in to see my total retirement, but minus all my contributions, to really see what my account made—and can’t do it. I expect a lot out of my wealth apps—especially when I put so much money in it. Doesn’t seem to reflect in my digital experience. Gave two stars instead of one since it doesn’t have bugs..Version: 8.10.1
✓ Needs more account info 😕Would like to see more account details. App should have Funds you are invested in, quantity of shares you have vested in those Funds and total dollars in those funds. A Widget for the Notification screen would be nice too. The app is very limited. You get 10x more info on website than app. You should be able to get same information on app as website..Version: 7.8.0
✓ Slow, bad calculationsVery very slow website. Very very slow sells and buys. Very cumbersome and difficult to find or do anything. All buys, sells, and reinvested fund calculations are incorrect. No matter what calculator you use. They will NOT answer questions in regard to erroneous calculations. AND DO NOT use Quicken for investment decisions since Schwab sends incorrect, and missing information showing incorrect average price. Even online, their calculations are incorrect. Do simple multiplication or division on info Schwab shows and you too will be confused with NO EXPLANATIONS! These folks are sucking pennies from everyone and no explanation. And no, they do NOT show any fees....just magical extraterrestrial math! Terrible as a fiduciary and even worse as a administrator of your hard earned money. And they will NOT answer your inquiry...they send canned answers that don’t pertain. Won’t look at screenshots and will tell you they can’t even though they allow you to send them and encourage it! They simply do NOT care about you...ONLY their coffers. Can’t wait til I turn 59 1/2!!!! TD much better. Schwab appears to be crooks hiding behind obscurity and secrecy. NOT transparent at all!!!!.Version: 7.2.0
✓ Cumbersome app. Cannot see what my actual contributions areThis app is not user friendly at all. You cannot see how much you’re actually putting into the account and you can’t see what percentage of my paycheck I’m putting into the account. Somebody should simplify this app so that it’s more user friendly I have referred several of my coworkers to this app and they can’t figure it out either so they’re not even going to join they went a different route which means Charles Schwab is losing money because they refused to come up with a simple easy to navigate app..Version: 8.10
✓ Could be betterI know this is not the same as looking up your data on your desktop on their website but still this app could be more helpful. I’m not going to complain about various minute things but one thing stands out - when they state your balances it should say right there as of what date and what time. You don’t know if you’re looking at your previous day balances or the current day after the bell. Also, being able to quickly and intuitively find info like one’s current contribution selection would be handy. I don’t think this info can be found on the app right now..Version: 8.10.1
✓ Charles Schwab 401k websiteThe Charles Schwab app is not easy to navigate. Drilling down to fund performance is cumbersome. The portfolio return on investments is misleading, calculating a return much higher than actual as it seems to include contributions and gains in the ROI. There’s no way I have a 40% return over 4 years otherwise I’d quit my job and be a day trader..Version: 7.7.0
✓ CS is not helpfulOn multiple occasions, the customer service team has not followed up. Multiple times I’ve been told they would call me back after researching my issues and many times I never received a call back regarding the research they said they were doing about my account. Other times members were not properly trained and I had to make multiple calls to get issues resolved..Version: 8.9.3
✓ App is coming along OKThe regular Schwab and this retirement app should be combined. Also, there is far less functionality in these apps that on the regular website. I know it’s just coming along, but give some more display options for portfolio make it like the website. Also, contributions details are quite limited I had to go to the website to analyze it. Thank you.Version: 7.3.0
✓ What happened to the functionality?The newest release seems to have removed most functionality from the app. The only actions I can take now are to update my elections (where is the performance and time-period gains/loss detail?) and view general market info that’s already available on the core Schwab app. Hopefully there will be an enhancement soon to restore the lost features..Version: 8.0.0
✓ DougIt works well for the most part. The frustrating thing for me is it doesn’t let you change the planning parameters such as, Yes I contribute 20% until it is maxed out for the year and NOT 20% of my income. Also you cannot change the amount that I feel I will need in retirement and not a generic number set by my income as of today..Version: 8.5
✓ Retirement Calculator way offWith the newest update, they screwed up the feature that I liked best about the app, the My Retirement Progress. It is now predicting that I will have $81,000 a month at retirement while assigning me $0 in current balance. Not sure how that is suppose to happen. The laptop calculator is still working on the laptop version, but these crazy numbers that aren’t based in reality seriously undermine my confidence in the previous estimates (that are in line with the laptop version). So much for reassurance that I am on the right track..Version: 8.8
✓ A bit bare bonesWould love to be able to actually change date ranges when looking at rates of return etc. A lot of options that don’t actually seem to have anything on the back end. The pie charts are cool, but it’s sort of a “take what you get,” not a “choose your experience” sort of agreement..Version: 8.8
✓ Schwab appWhy can’t I see information on my one year treasury note … this app, even on my iPad, makes it difficult to find information: such as where is my six month interest distribution on my one year treasury note?.Version: 10.1.0
✓ Unintuitive UIThe app functions well and there is most things you’d want available on the app, with a few exceptions that are only available on the website. The most noticeable thing about the app is the user interface is very complicated and unintuitive. Even as a ‘tech-y’ person it is confusing and things are not where they’d ought to be. Needs improvement!.Version: 9.2.1
🙂 Schwab Workplace Retirement Positive Reviews
Schwab Workplace Retirement works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Schwab Workplace Retirement.
⛔ Schwab Workplace Retirement Problems
