- 37.9LEGITIMACY SCORE
- 39.9SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
RxLocal App Complaints & User Negative Comments 2024
RxLocal app received 41 complaints, negative comments and reviews by users. Have you ever had a bad experience using RxLocal? Can you share your negative thoughts about rxlocal?
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RxLocal for Negative User Reviews
✓ The worst yetI literally have have dozens of apps on my phone and this is by far the worst app I have ever used since they went to this multiple verification methodology. Someone didn’t know what they were doing when they attempted to crate this monstrosity and then someone who was even more clueless approved it before doing any testing or QI. If it is not improved quickly, I will pull it from all my Pharmacies because it has generated so much negative publicity, confusion and extra work for my staff in every location..Version: 5.1.0
✓ Latest update completely broke the appI’ve been using the app for about a year with a few minor issues here and there, but nothing serious. And then I updated to the latest version of the app. Now the app crashes upon opening 100% of the time. There seems to be no way to get into contact with the developer to notify them of the problem, and it has been maybe a couple of weeks since the update went out with no bug fix to resolve this issue..Version: 5.2.350
✓ WorthlessIf you can get it to actually do anything, you are definitely winning. “Error Occurred” seems to be its favorite catch phrase. I have tried uninstalling and reinstalling, resetting passwords/login info and nothing seems to work. On the lucky occasions I actually get logged in, when I try the refill tab I get an error message that my login has expired…..and round and round we go. This is the most worthless app I have ever had the misfortune of downloading. Seriously, petition your pharmacy to switch to something that actually works..Version: 5.2.340
✓ NOT WORKING !!!The App or the on-line is not updating and absolutely no help from Pioneer. I transferred my wife in January and it still does not list any of her medications. It does list her flu vaccine from November. It has not updated either of our insurance information. None of my prescriptions have updated. Called the pharmacy twice in the last four weeks and they tell me Pioneer is aware of the problems and they are working on them. Problems may be fixed with an update but they will not give any estimated time line. Wish i had never changed….Version: 5.2.260
✓ Nothing but glitchesI wanted to use this app because I use a small local pharmacy. I uploaded my prescriptions but every time I login I get an error message that says all of my prescriptions are expired. So I call the pharmacy and just call in my refills and when my refills are complete I get a text that says I have a message in my RX app but when I click on the message it says error please contact your pharmacy. i’ve searched for customer support and there seems to be none I tried to log out and log back in I tried to download the app again and log back in and I still get the same messages..Version: 5.2.300
✓ Change it back!I hate the latest version! Before this version I was able to see when my prescriptions had been filled AND if they were eligible to be refilled. Now you have no idea. You have to just choose a medication for refill and hope it is eligible. You might not even know until you get to the pharmacy. I find this extremely frustrating and am going to request that my pharmacy use a different app, and then I will delete this app unless they change it back..Version: 5.2.30
✓ Unable to useThe app keeps telling me it is unable to send me a text to verify who I am. It tells me to call my pharmacy to verify the number on the account. I reached out to my pharmacy, my number is on the account and correct. The other issue, when it does gather my phone number, it says it is texting me but then it fails. I uninstalled and reinstalled, but keep having the same issue. It’s extremely frustrating especially when the pharmacy encourages everyone to use the app..Version: 5.2.30
✓ Unusable, even on the websiteThe app errored my info as invalid, so I couldn’t create an account on the app. I went on the website on my PC and was able to create and validate an account on there. It didn’t recognize my login on the app. The website errored as link expired when I tried to choose my pharmacy. I closed the browser on PC, and when I tried to log in on a new browser window, it didn’t recognize my login. I use a password manager. I didn’t miskey the password. I double checked the pw manager entry, and it saved exactly what I had typed in and was able to use to log in the first time. PioneerRx owes pharmacies a refund. Absolutely unusable, whatever platform is attempted. Incredibly shameful. When next the pharmacy is open, I’m contacting the owner. I’ll also be contacting Apple to lodge a complaint..Version: 5.2.355
✓ App CrashesThe app worked fine until just recently. I was able to communicate with my pharmacist and request refills. I could see my medications, when they were filled last, and how many refills were left on the prescription. Now, the app will not even load. It crashes just after I attempt to enter the app. This is on iPhone 14 Pro and iPad Pro 11”. I have two messages from my pharmacy that I cannot assess. Could you please look into this? I attempted to “report a problem” but could not progress as I could not select the app to proceed to “next”. Thank you..Version: 5.2.350
✓ Can’t read messagesThis app was great, but I can no longer read my messages. It will show that I have new messages from my pharmacy, but when I try to read them, it gives me an error message that says, “patient data not found.” So whenever I get a new message from my pharmacy, I have to call them to find out what they said. I cannot find anywhere to contact a support team about this. No link in the app or on the website. I even tried clicking “contact support” from within the App Store, and that just take me to the website which has no link to contact them. I’m hoping the developer will see this message and take care of the problem quickly..Version: 5.2.340
✓ Great idea, poor executionToo many times I’ve tried to refill or contact my pharmacy via this app, but it simply doesn’t work.. some times my pharmacy received the request & they tried to acknowledge that via the app but I didn’t receive a notification & some times my pharmacy simply doesn’t receive the refill request & I’ve never been able to schedule a delivery in the app because the pharmacy never gets those request notifications. Also it’s slow to update the current medications list & there’s no way to edit my address in the settings. Additionally, I changed my pharmacy location so I added that to the app but I can’t delete the old location because apparently somewhere it’s labeled as my primary pharmacy but there’s no way to edit the primary pharmacy & there’s no way to contact someone in tech support for the app either…. Out of all of the apps that I currently have, this is the only one that doesn’t have a way to contact support or submit feedback. Just incredibly sloppy overall..Version: 5.2.330
✓ Great Idea, Needs WorkThis is a great idea but it simply doesn’t work as promised. I’ve had it for less than a week and have had to reenter my reminders 3 times so far. Entered them one night after wondering why I didn’t get a reminder and seeing they were gone. Didn’t get a reminder the next night, and yep, reminders were gone again. They are, as I type, gone yet again. (All “Daily”) They only worked for two days, then have disappeared each day since. Don’t like to write negative reviews since I understand the work that goes into development, but issues like this are frustrating. Reminders are one of the main reasons I wanted to use the app..Version: 5.1.2
✓ Need tech supportThis app has a great concept and ease of use until there is an issue with being logged out or pharmacy transfer. I’ve gone months waiting for assistance, a email response or something but have received nothing. It is a continuous loop of entering email information and email requests just to end up at the beginning again. As a caregiver to a parent on a long list of medications, it makes the task more difficult not having the app. I’ve been logged out for months, requested assistance via email and received nothing, even the pharmacy says they’ve received no help. The lack of being able to utilize this app may cost the pharmacy a patient and I may be forced to go back to a big box pharmacy for utilization of their apps that work. This is such a disappointment..Version: 5.2.340
✓ Needs improvementThis app needs to show prices of current prescriptions that have been filled as well as the previous price of prescriptions. I previously used Walgreen’s before switching pharmacies and the Walgreens app was so much better as it showed all info regarding current and previous prescriptions, including prices so I could see if the price of a refill had changed plus being able to see the price of a current prescription waiting for pickup. It seems like showing prices would be a no brainer..Version: 5.1.20
✓ In the top 5 worst apps I’ve ever used!This app supports great pharmacy’s, but it is the WORST! Every time they do an upgrade it pretty much stops working, do you guys even test this thing before you force an update? What is the designer, cause you should be looking to replace them! I’ve seen highschool kids design better apps, and I’m talking about freshmen class! I love my pharmacy, but this app is straight garbage! Why can’t you fix it and leave it alone? Why do you fix it, add an update that doesn’t change anything other than break it more, then fix it back, then force another update that also breaks something??? Are you doing it on purpose? Seriously, are you scared if it works you won’t have a job? Not sure what the pharmacy’s are paying you for this, but they should have a SLA that if something is broken a dollar amount is fined back to you!.Version: 5.2.353
✓ Was great, now awful (but review updated)This is my first ever app review. Tells you how TERRIBLE this update is. Just had to update my app. Previously was very easy to use and stored all the info about my family’s prescriptions. Could submit refills easily with a touch of the screen and would tell me a pick up time. Few days ago after update, I had to enter a new login and try to remember my password. Had to change it and still wouldn’t let me get into app. After several tries I was able to get in. The ease of submitting refills was gone. Had to go to several different screens to get to each family member’s lists. Very time consuming and not user friendly like before, but got it done. Today, opened the app and I have to REDO all my login and password etc - app didn’t remember it. Have tried 3 times and gave up. This update is confusing, difficult to get in, not user friendly. Have NO idea who thought to change to this current version. Awful! UPDATE - Developers have gotten back to me and said they are working on a fix - they have had similar complaints. I used the app earlier today and it allowed me to log on with no issues. It also seemed as if the family members were all grouped on one page so I didn’t have to click several times to get from one to the next. More similarities to the older (more user friendly) version. Hopefully my experience was a glitch and from now on the app will be a better experience. Change to 3 stars (for now).Version: 5.0.8
✓ Simple, Secure, Convenient!Edit// v.5.2.95 This release has introduced a bug; I cannot select medication for refills, as it states “currently being refilled,” but such isn’t the case upon calling. This message even appears for meds that aren’t due for several weeks. Thank you for the response and what appears, this far to be a successful patch on the login issue. I have been able to receive SMS for verification. Back to 5-Stars! 👍🏻 _________ Simply put: this app makes for very clear, easy handling of my prescriptions! I love that I’m able to request refills via the app, receive messages in-app, and to also have the versatile notification options which are provided! While I’m sure one’s experience will likely be [heavily] weighed based on the pharmacy with which they’re interacting, I definitely believe that so long as the pharmacy staff are doing their job, this app will greatly improve communications! The interface is simple and clear. I can submit requests, check status and in the case of generics, I can even see the particular brand of generic which has been filled (as one medication I take changes almost monthly) and know before picking them up. A major plus is the interfacing among patient-pharmacist-provider. This makes for a seamless experience, and I absolutely love it!.Version: 5.2.95
✓ UnbelievableWell I could not get it to install. Appears it gets about 80% then errors out. Then I read the reviews and decided i can’t use this app. Problem being is sometimes I run out of meds on the weekend and my pharmacy is closed on Saturday and Sunday and without that 7 day buffer well it could be terrible. Going through those reviews it gives the appearance of rushing through the job or doing 1 fix without testing the ramifications on WHOLE app or both. Sorry it’s not working for many..Version: 5.2.270
✓ Automatically added an unknown pharmacyAfter setting up my account, an unknown (California?) pharmacy was listed as my primary pharmacy. Since the app doesn’t allow the primary pharmacy to be deleted - even after adding my true pharmacy - I now wonder how much of my PHI/PII may have been shared with this other pharmacy…? No Help or Contact option on the developer’s website either, so this is my outreach option..Version: 5.2.250
✓ I want to like itI really like shopping local, and my pharmacy doesn’t have them ability to write their own app. I’ve been using this app for over a year and I take medication regularly and I use the reminder on here and it either reminds me twice or not at all. please fix it! I don’t want to use the main stream pharmacies. They don’t do compounding, they don’t provide veterinary prescriptions. My pharmacy does!.Version: 5.2.320
✓ I hate this appEvery time I try to log in I have to re-enter all my information only to receive an error message. Then I have to go to help, re-enter all requested information and then I enter the same password I used at the initial login and sometimes it will FINALLY let me in to my account. I’ve tried Touch ID and pin# neither of which works the next time I attempt to login. VERY FRUSTRATING. Once you get access to your account it seems to work well enough..Version: 5.2.355
✓ Missing dataThis is the worst possible RX application that I’ve ever used. It’s always missing data. Also, when you select refill medications, and you select one to refill, until that prescription is due to be refilled,or until your doctor sends in a renewal script, it’s going to say “last submitted on” and the date that you selected refill medications. It very confusing. Also, whenever your prescriptions have been filled, it still says “in progress” until your next refill. I want to switch pharmacies just because if this app..Version: 5.2.240
✓ Closes outSo I got into my app finally but it only brings up the main screen and then it shuts down I had deleted it and re-downloaded it and updated my phone and everything and it still won’t work. What is going on? This is is not OK as I need to get my prescriptions filled and communicate with my pharmacist. When will it be fixed? Is there another app that we can do in the replaces this one as I go through Granger Medical pharmacy in west Valley city Utah. When will this get fixed?.Version: 5.1.70
✓ Terrible - tell your pharmacyMy pharmacist was surprised when I showed him the app and walked through its most glaring problems. These problems are cited here in countless reviews. It looks like someone cares enough to write responses (a very good sign) but the app updates are not addressing the problems that are repeated from review to review. It is clear that they lack the ability or budget to fix this app. By showing the reviews and the app to the owner of my pharmacy, it is my expectation that they will either return to a different app they were using or find a new one. It’s a shame, really, for such an important function, my family’s medicines, that the app hinders rather than helps..Version: 5.2.240
✓ Love the ap, but puzzled after the updateLove having RX local as an option for my pharmacy needs. However, please consider a *contact option. Since the last ap update I have received multiple password change requests almost daily. With no way to contact rx local, this is super annoying as there is no way to determine if it is an ap glitch, hack attempt on accounts, or an issue on the pharmacy end..Version: 5.2.340
✓ When it works it’s great!We live in a small town with one local pharmacy- this is the only app we have to use. When it works, it’s good. Not great - but some updates have been made that are more helpful (for example filled prescriptions are now showing up as ready to pick up instead of “pending”). However, the biggest issue is that the app times out quite frequently. I’ve deleted it and reinstalled it several times to no avail. Would also like to have other options in the app such as prices, etc so I know what I will be paying when I pick up my prescriptions..Version: 5.2.300
✓ BuggyI had to use this app a few years ago and then moved away from my pharmacist and stop using it. My new pharmacist now uses this app and has my current address. When I went to refill a prescription it pulled my old address from the old pharmacy. There was no way to correct this outside of removing the old pharmacy. Additionally when I’m sending and receiving messages with the new pharmacy, it sometimes comes back stating that the message is from the old pharmacy..Version: 5.2.50
✓ Not as useful as I had hopedI downloaded this app because I was excited that I could use it to refill my prescriptions. Unfortunately, the app doesn’t allow you to put in for a refill until the day that the medication runs out - this is a major flaw as prescriptions should always allow for at least a 7 day advanced refill so that the patient doesn’t have to skip any doses while waiting for the prescription to be refilled. This design should be reworked to allow for advanced refills. The overall design of the app is nice and easy for the user but the technical kinks need to be worked out in order for the app to actually be beneficial to the users..Version: 5.2.270
✓ Works fine but requires lots of reinstallsThis app does what I need, allows me To communicate with my pharmacy and reorder meds. By after a few weeks of use, the messaging portion glitches out crashing the app when you try to enter it. The only way to get it working again is to delete the app and reinstall it. I’ve had to do this three times in the last four months..Version: 5.2.354
✓ FrustratedFor the most part the app works fine. But it really need prescription history. I manage my elderly mothers medications and when I take her to the doctor and to reference a med she has taken, I cannot look back at her history if she is out of refills. Also, I keep having to delete the app and add it back because it tells me “ERROR there is no medicine history or you are out of refills” which is never the case at the time. The pharmacist suggested that I do this to basically reset the app and it has worked. But not convenient..Version: 5.2.300
✓ All prescriptions disappearedApp worked very well in managing medications and communicating with my pharmacy…then I logged in one day to order refills and all of my prescriptions were gone. No way to retrieve them. No way to contact them except social media. The social media response was…”this has happened to a few people were working on a solution”. No follow-up no attempt to find out my information to tell me how to go about restoring prescriptions. Basically no help at all. And now I have to go through a lot of extra work to find and order refills..Version: 5.2.300
✓ Signed me out dumped my Reminders AGAIN!The app missed reminders this morning twice. I opened the app and the reminders were there, but they did not notify me. Notifications is turned on for the app. Later I opened the app, I do not close it, it runs 24/7 in the background, and it prompted me to create an account or sign in. I signed in, and when I checked my reminders, it told me that I have no reminders. This is the third time that this has occurred. “Recent update” did not fix this. I reported it to the pharmacy, and they told me to keep them updated. I am going to recommend to my pharmacy to drop this app and find a better one. This is sad, because when it worked, I liked it very much, but I have no time to keep fixing it. UPDATE: happened again. My pharmacy just told me they are going to drop this app..Version: 5.2.320
✓ Ok appIn this app, I used to be able to easily see what prescriptions were available for me to refill. Now it looks like all my prescriptions are ready all the time (which they’re not). It’s really hard to keep track of what I need to refill and when I can. I will say that the recent updates have made it more stable and I don’t have problems logging in anymore. But, it’s still so hard to keep up with my many prescriptions. Feature request: allow users to delete prescriptions no longer in use. Right now, I have to ask the pharmacy to do that and they don’t always do it..Version: 5.1.40
✓ Very FrustratingI’m not sure what this update was supposed to do.. but has only caused issues so far. Before I had no issues having myself and 3 kids on the app. Then after the update I had to reenter my info. No big deal. Mine popped right up. But when I went to add my kids? Yeah, I can’t. I filled all the steps to add a family member and it just keeps saying searching for patient or only has the continue button. No matter how much I click continue nothing happens. I need it to go back how it was BEFORE the update. At least then I was able to have all our prescriptions on there. I will definitely be contacting my pharmacy to ask them to use a different app if this is not resolved..Version: 5.0.0
✓ Work in progress.When it works it’s amazing. Since the last few updates it continues to crash. Even uninstalled and reinstalled with no improvement. I wish you could go back to an earlier edition…. Or if they would re release the last working edition until the fix the bugs. I want to love this app, and shout its praise because it really makes my life easier, seriously easier… but until the developers can figure out what broke…. I will be sad and return to calling my pharmacy..Version: 5.2.354
✓ Bad. Bad. Very bad.This app used to work. It wasn’t spectacular or special in any way but it mostly did what it needed to. But there is a problem with the app now which causes it to crash immediately upon trying to open it. It’s been this way for at least a couple weeks. The app administrator/creator appears to be aware of the problem but still presents no fix. This app is not one that people download for fun and games. It’s a necessary app for many people and fixing it should be a priority. I will be recommending to my pharmacy that they look into other options if the crashing bug is not resolved quickly..Version: 5.1.60
✓ Good App - Something has happenedI used to use a big box pharmacy and the service was terrible so we decided to switch to a locally owned option and it’s been a wonderful experience. I was pleasantly surprised they had an app option via RxLocal. This made the experience even better. Leveraging digital as a part of your customer service reach is right on target. Customers appreciate the convenience. RxLocal is a good app. It’s simple in design and intuitive. I have enjoyed using it. However, something happened. I had reminders set up for my scripts and they are gone yet I still get a push alert with nothing there. When I try to reset them up the screen is out of sync and won’t let you set the time to establish the reminder. Obviously a bug fix. Also, unless I missed it, there isn’t a way to give this type of feedback inside the app. I think there should always be a avenue for feedback..Version: 5.2.290
✓ Very disappointedWhen the app first came out I very seldom had problems. Now I have problems pretty much every week. My grandma is on several different medications, and if the refills run out the prescription is just going away like it was never there. Now the last few times I’ve used it the pharmacy says they don’t receive the order for the refills and they have no idea what it was I’m needing. So I end up going home just to see what it was I needed and calling it in. So what is the point of the app? I am just going to stop using it and go back to calling it in. At least I won’t be wasting my time..Version: 5.0.6
✓ Helping independent pharmacies competeLove the concept, it basically seems to do what I need. And I’m so happy my local independent pharmacy has this tool to add some of the convenience of the big corporations. I love my local pharmacy. I get fantastic, caring service from professionals who know my family’s medications and who will advise me directly about important side effects or drug interactions instead of making it my job to read the dense info included. But it feels like an early version of the app. I would like to support the developers with useful feedback without trashing the app in a review. Please allow in app feedback and a feedback channel on the website. Also, better documentation on the website would help. My husband is having trouble creating an account. He entered his correct information but was told it doesn’t match what the pharmacy has on file, which cannot be true. Also I’m trying to add family members. It asks for their Rx number. What is that? How do I discover or obtain one for them? Maybe explain more fully how to do something like that on the website. All you do there is step through the really obvious path as set forth in the app. So, I’d say communication with the developers and ways to get questions answered in more detail would be the first major change to make..Version: 5.2.300
✓ Can’t login, password request doesn’t workThis app worked once for me and I was pleased to be able to manage refills on my phone as needed. But the app will no longer allow me to login. Thinking I forgot my password I tried to use the forgot user name or password feature but I never receive an email to be able to correct. App is useless. I’ve tried several times over multiple weeks thinking maybe they had server issues. Very disappointed. I’ll be telling my university pharmacy it’s time they find a new technology provider..Version: 4.6.0
✓ Needs improvementRX Local app needs to improve on updating status of medications and pricing. Used to have these with Walgreens and it helped in what was going on while waiting on my meds and what I was expected to pay for those meds. And sending messages to my pharmacy should show if the pharmacy read it or not, because I have no idea as to whether they received it or not so I often have to call the pharmacy direct. This app is frustrating and doesn’t help with saving me time..Version: 5.2.355
🙂 RxLocal Positive Reviews
RxLocal works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact RxLocal.
⛔ RxLocal Problems
