LightInTheBox Negative Reviews

LightInTheBox App Complaints & User Negative Comments 2024

LightInTheBox app received 112 complaints, negative comments and reviews by users. Have you ever had a bad experience using LightInTheBox? Can you share your negative thoughts about lightinthebox?

LightInTheBox for Negative User Reviews

✓ Looks good, sounds good but be prepared if a problemUsed this company a few times. Clothes seem to take an age to arrive. Quality of clothes is average. Look great in pictures. Not quite the same when they arrive. Biggest problem is returns. They insist you use Royal Mail to return product overseas. Cost of this is quoted in their return policy as 40-60 US dollars. There is 2nd option. Keep the product and receive a voucher. In my case the product purchased was far too small. Product is unusable unless I wanted to use product at a fancy dress party, dressed as a clown. Because of hassle sending them back and risking spending further money on postage, I opted for the 2nd option. Keep product and receive voucher. Received a 29 pence voucher. Best option with this company, delete App and purchase elsewhere..Blown lamp in the boxVersion: 8.32.1

✓ Return policyYour return policy is awful. I ordered two items and both either don’t fit or are really horrible and to return them would cost more in postage than they are worth. I will not be ordering anything else unless your refund policy changes. Barb Holden.IfhddtgfffffffVersion: 8.63.0

✓ NEVER BUY FROM HEREI had never written a review before, but this company I so horrible that I just had to warn others. Don’t make the mistake of ordering from here. The quality of the products is just awful, not to mention that it took ages to arrive. Once I looked at the dresses I bought for £150 (see through, horrible and definitely not as advertised) I immediately logged a ticket. They told me that the best option for me was to give the dresses to a friend and accept a 30% refund. I said no as I wouldn’t do that to a friend or to anybody. My options were then accepting a 30% refund a bin the dresses or keep emailing them until they’d give me a real solution. In the end they said that they would accept the return but I’d have to pay for it. At that point I just didn’t want to see those dresses ever again, so I paid £21 for the delivery to China and after 45 days they arrived to the destination. They really try to not let you to return the items, but they’re really bad quality, I sent like 5 emails about this to customer service until they gave me a number to make the return. Now they’re saying that they’ll put my money into my account on their website, but I’ll wait and see! Complete rip-off!.Cee-mylieVersion: 7.3.1

✓ Items are nothing like they appear on site and poor returns serviceI purchased about 8 or 9 items all of which were disappointingly nothing like they appeared on the site. All the items I purchased were tops to wear for summer/holiday, the fabric and finish of the items were of very poor quality and even the colours didn’t match. They obviously filter and edit the photos of the garments dramatically so I was very disappointed when the items finally arrived after a very long wait! I waited about 8 weeks as they didn’t have some items in stock! They do not make the returns process easy either, I had to take photos and reasons why I wanted a refund…no one responded. After 3 days of waiting I had to escalate the return process to have someone authorise the refund and send me the return details. Frustratingly, after 3 weeks I am still waiting for my refund. Due to the experience I have had so far I’m expecting to have to wait a long time for the refund to be actioned!! Very unhappy customer and will not be buying anything from this site ever again..Lauz38Version: 8.4.1

✓ Worst Site I’ve Ever Ordered FromI ordered from a Flash Sale and in my cart it did not show the Flash Sale amount. I down loaded the app and did everything I was suppose to do, and I still was not getting the Flash Sale price. 43 minutes later I finally got the correct price in my cart. I really don’t know what I did to finally get the correct amount. I did a lot of unnecessary “back & forthness” and was unable to contact customer service for help. Also, as a New Customer, I got to choose coupons. So, I put in a separate order for another item I liked because you can’t use coupons forFlash Sale items. When I was checking out, I tapped on the area to add my coupon. It said that the coupon I entered was for New Customers Only. Again, it took me several minutes to get to my account to find my coupon. It showed my coupon was available and ready to use. I never figured out how to get that coupon to work when I was checking out. I kept getting a message telling me that I had no coupons available. And again, I was unable to contact customer service. This is the worst experience I have ever encountered when ordering online. They have some really cool merchandise, but it’s not cool enough for me to go through that again..Cat_Mom58Version: 8.39.1

✓ Paid for express service still haven’t received after 3 weeksPaid $48 to have fast delivery and still haven’t received. Very difficult to contact customer service and haven’t been able to get a reply or my money back.ManorspaVersion: 8.28.1

✓ DO NOT BUY FROM THIS APPI bought LED lights about 2 or 3 weeks ago and they said they would arrive in 5-8 days but I still haven’t gotten them! I was reading the reviews and everyone is think this is a scam and I’m starting to believe this too! The customer service is awful and I don’t even know where my package is!! I paid with PayPal and it took out the money ($52) And it says I haven’t bought anything!! I am so outraged right now!! If this doesn’t come in a month I’m going to tell PayPal to give me a refund. ALSO IF YOU DO BUY YOU HAVE TO PAY WITH PAYPAL OR ELSE YOU WILL NEVER GET YOUR MONEY BACK !! Also this was my birthday money!!! Ugh I actually can’t believe this is happening!!.HsuanwjiVersion: 4.2.4

✓ Extremely Poor QualityAgainst my better judgement I ordered two summer dresses - they were very cheap but the description said they were both cotton so I thought if they are thin cotton that’s ok for this very hot summer. I paid about £56 for the two dresses and postage. When they finally arrived( after I had gone on holiday) I looked at them when I got back. Absolute rubbish - cheap material, one even has a label saying 100% polyester even though it was described as cotton. The other was some other cheap man made material and bright blancmange pink as opposed to the pale pink cotton seen on the advert. If ever there was an example of ‘you get what you pay for’ this is it. I should have known better - I will unsubscribe and delete the app. If you read this before purchasing, be warned - the descriptions and photos of the clothes bear no relation to what you (finally) receive..MrsB1153Version: 8.17.0

✓ NE TOUCHEZ PAS A SA!!!!!J’ai commander un bateau gonflable pour 2 adults. 196cm x 141cm. Jai recu un bateau pour enfant la moitié de la dimension que j’avais commander. En plus de payer des frais supplémentaires de 35$ a la livraison. Ils ne veulent pas me renvoyer le bon bateau... ils veulent que je renvoie le petit de 96cm x155cm A MES FRAIS!!!! Et sans me rembourser le surplus que jai payer a la réception. La pire expérience sur internet de ma vie et j’achète beaucoup en ligne... éloigné vous de cette application!!!!.QcsedVersion: 3.82.1

✓ Hate this app!I loathe this app! I never review anything. The points don’t do anything. They don’t work for sales items. What are you going to do? Look for normal price? They take off your coupons for anything that is normal price, and then comes the extra charges and that’s where they really stick it to you! Always at least doble or triple anything Points, coupons and cash, that they discounted. You order something you really like for a really great price and then they send an email telling you they refunded your money because they ran out of the item or that certain color or whatever excuse, but you can go ahead and reorder at the regular price because it is no longer on sale! I ordered a pair of socks for a buck. They sent me one sock. Yes fellow customers, one sock! I showed them and yep you guessed it, I can go ahead and reorder at $4.99 and they refunded me my .99. They do this regularly! Always something missing in the order. Always something out of stock. And instead of letting the customer know, LITB decides for the customer that he/she doesn’t want to wait longer for their item or doesn’t want another color. No, LITB refunds the price of the item, which of course you the client bought on sale, and tells you you can reorder. And I am the stupid client that is still ordering at least $100 a week from these people!! Lol gotta fight with someone,right?.SamdmdoVersion: 8.37.0

✓ I’m confusedI ordered a watch strap for around 12 pounds last month and it had not been delivered, I checked my emails and the app and it said the order had been cancelled and I had not done this. I think it’s reason for doing so was that I had not paid. I had paid and the money had been taken from my bank account. This is extremely irritating especially as you could not even email me to tell me that this had happened so I was waiting for a package that would never arrive, I even had the confirmation email saying the address it was going to be sent to and so on. This is extremely annoying and so I ask that anyone thinking about purchasing from here take great caution when doing so..Sage SheppardVersion: 8.1.0

✓ Pure garbageThese reviews have to be fake. Pure garbage. Cheap see through material. Looks worse than a night gown. Looks nothing like the picture, I couldn't even find a way to leave a review on their site. Not even worth a penny!.TeenbabeenVersion: 8.13.0

✓ ScamUnfortunately I had only found reviews after making a purchase on this site, believing it to be legit due to it being linked with other well known sites, ie top cashback etc. This company’s returns policy is scam worthy. Products are of extremely poor quality and the delivery times are very misleading. When wanting to return items you have to issue a ticket at which point you are the bargained with to see how little of the full amount they can get away with refunding. When I wouldn’t accept 60% a return address was provided with confusing instructions, the nature of which gave me the impression I wouldn't receive any money anyway, so reluctantly I had to accept 60% back in order to guarantee myself at least something back. Had I agreed to send the items back, i had to send them back to China which is usually around £20+ meaning that I would have risked potentially having lost more money, the items I had as proof and the money originally paid. If I could give 0 stars I would..DisneyMadHouse14Version: 7.1.1

✓ App Needs Some TweaksThis app offers just about anything you can think of, and at very good prices. I ordered several things as a result. There were two things about the App that I found extremely frustrating: 1. More often than not, there was limited information available (from sellers) related size/figment of clothing. Additionally, you can’t go by the size you select. For example, a listing had size 32, 34, 36 and 38. However, if you go in to the fit guide, a 32 is really a 34, a 34 a 36, etc. I hate to admit it but I have no idea what size I’m going to receive for a couple of items (I took the chance because the price was so cheap!). I realize this is more about the sellers but there are things the App developers can do to ensure the sellers provide accurate and consistent information when they post a new item. 2. Navigation and searching within the app is horrific. Several times I searched for terms that were in the text from the headers of existing listings and it returned no results. Also, the Categorization of items could use some improvement (e.g., items are scattered across different categories, but none of them are the one you would expect it to be in). If they could make some improvements to the app in terms of quality and consistency of listings, that would be a huge improvement..Goldy121Version: 8.42.2

✓ Absolute rubbish.I bought 2 camera protectors for my iPhone. When they arrived they were nothing like the picture on the app, had no “scratch proof” glass in them to protect my cameras as per description and were scratched. I contacted them and got no reply, so I went through PayPal. The seller then replied offering a partial refund. Not good enough, these were nothing like the description and I had no use for them. I was then offered a full refund for return of the items at my own expense. It cost me as much to post as the items originally cost, so I’ve ended up $30 out of pocket with nothing to show for it. Don’t bother downloading this app..MandyClowtingVersion: 8.12.0

✓ Haven’t received my order yet **scam alertI don’t like rating a company until I receive the merc. Then it’s too late so I’ll put a one star until I see the items I overpaid shipping for..this was applied at the day of payment for murchandise I have not received lo these several weeks now. A 10% credit was sent to my payor without explanation today, I have no delusions that this company is a scam! Update. Over a month later. Allegedly my order less one “refunded” item shipped a week ago from a facility less than an hour from my home. ( are they walking it by handicapped elves?) Still no items received… maybe I’ll get that coat in June, just in time for heat wave. Can I lower my one star? They already asked me to increase it. Before anything was shipped, nearly a month after my order. Perhaps this is a scam! They told me my order was being shipped on the 16th, then they said it was shipped on th 14th, today, 12/19, it was taken by USPS, the warehouse is less than an hour from my home. Their shipping site said it was ready to go on 12/12. Yet 6 days later it’s sitting there. I hope I don’t get Barbie clothes. With this service I don’t know what to expect. They already took one item off… sence winter is almost over now, I guess that’s a non issue..Annar54Version: 8.30.2

✓ DONT ORDER FROM THEMI just tried to put an honest review after I received an order from them & unless I put satisfied service & I wasn’t , it wouldn’t process my feedback,anything less & it wouldn’t accept it, so that is false & misleading to customers ,not a true reflection to what they’re actually selling. I can’t believe how slow their service is for shipping out oders is, I have ordered 2 separate oders from shein ,both weeks apart & received them in the time that Ive only just got my order from light in the box . This is twice now. Their clothes are cheap knock offs,with the odd thing ,that is sub standard. Make sure you order well in advance from this company ,also refunds are near impossible to get from LITB. Think you need to lift your game to match up to Shein. I will not be ordering from this company again ,very poor quality..Shuzo19Version: 8.26.0

✓ Don’t order from hereWhen I saw the price for items I was expecting that they would be made of cheap items but I thought I’d go for it. Everything went through payment was taken straight away and I looked forward to getting my items. 2 weeks passed and my order hadn’t even been dispatched, no contact or reason for my order to be delayed. I contact customer services only for them to say they haven’t got some of the items I want and that they would be shipped “soon”. I took a further week until they finally arrived. Since receiving my items I have received tonnes of spam calls/texts/emails which leads me to believe that this company has passed on my data. Don’t do what I did, avoid this company and spend a little extra for quality service..British AresVersion: 6.4.3

✓ DO NOT DO BUSINESS WITH THIS COMPANYI ordered three articles of clothes for a dear friends birthday. I entered my delivery address correctly however Light in the Box worded it a bit differently on the label when they shipped. Unfortunately USPS sent it back to the sender due to the address being incorrect on the label. I contacted USPS as well as Light in the Box and confirmed the correct address information again and stressed that this was a birthday gift and needed it to ship back out asap. I contacted Light in the Box near 10 times over a week asking for help with getting my items delivered with the correct information on the label and Britney only reply to me twice, first time supplying me with my address indicated incorrectly on the label and said that I entered it incorrectly, and second to say that they will not redeliver without me repaying shipping costs and 50% of the purchase price. This is unacceptable and not how customers should be treated. I did not supply the incorrect address information, they created the label incorrectly, and I attempted near 10 times to contact Britney to rectify the situation so I could hopefully still receive my items in time for my friends birthday yet was only contacted by Britney twice with useless information. I will never do business with this company again and I suggest you do not either. Says a lot about a company when they won't rectify an issues as easy as an address update so customers can receive their items they purchased..JasonOldeVersion: 8.25.0

✓ TheftI had read some negative reviews before using them but the customer support seemed very reasonable so I have it a shot and bought two shirts as Christmas gifts. When I got the shirts they were a mess, the colours were different than the site showed, the “slim fit” tapered outwards instead of inwards, the threading was already damaged and coming undone in multiple places on both shirts, just everything was wrong. I requested a refund and they offered to partially refund and let me keep the shirts, but they were honestly so bad I couldn’t give them as gifts to anyone. So they then offered a full refund… but with me paying the delivery fees both for the first delivery and the return. So now I’ve lost $20 and get to figure out how to send two pieces of garbage to China while hoping Chinese customs doesn’t destroy my package, which light in the box has warned me they might do….Tom KahVersion: 7.3.1

✓ Inferior products!I have now purchased twice from lightning box and both times I was not happy with the products. They where not of good quality. I threw the shoes out and I am currently in dispute on a return of 6 pairs of track/cargo pants that are marked XL, but the size is really a small. The garment product is also not of good quality and looks very different from the images in their app! 30 day return policy should not apply when the delivery is finally received outside this timeline and the products are discovered to not be the same as the product ordered. The customer should receive a full refund! Please refund my order and send me the return packaging information so I can send you inferior products back!.I will be deleting your appVersion: 8.62.0

✓ Very slow shippingHave ordered a phone case which was roughly same price as it is in NZ and paid for courier, had no idea that they’ll probably be shipping from another country using airmail, it’s 3 weeks now and I’m still waiting for the item. While buying the item there’s nothing to show that delivery period is so long. Have bought same case already from a shop..Meeshu007Version: 4.7.0

✓ ID issuesThe products look great, the site looks secure, but I cannot order anything, as it won’t accept a shipping address without a personal ID number, which I don’t have, as my country doesn’t use them, and I am living in another country whose citizens all have one. There appears to be no way to contact customer service, until I have placed an order, and since I can’t order I am stuck!.Marg-mVersion: 8.31.1

✓ Absolutely dreadful AVOID AVOID AVOIDDon’t bother wasting your time with this app. I waited weeks for my order just to be told that half of it was out of stock. When I requested a refund for the full order because I had purchased elsewhere they offered ridiculous “deals” for me to wait for the order. Why should I wait for something that is Out of stock with no details of restocking when I have gone on to purchase elsewhere. I told them no I just wanted a refund and I was ignored for 3 days. Their dispatch/shipping times are a lie, every time I checked the app to track my order the order date had changed to tell me I had only just ordered that same day. To the developers/company don’t bother replying to this feedback because I am so angry I’m not even interested anymore you are a waste of space and your company is a joke..ETKTYVersion: 6.3.0

✓ My order has not arrived and the service is bad.هذه المره الاولى اطلب من هذا الموقع ولم اتوقع انني سأعاني كثيراً 😞عندما كنت اشتري لقد وضعوا انني يمكنني ان ادفع عندما استلم الطلب وفي نهاية الشراء لقد طلبوا مني ادفع اونلاين ولقد دفعت لانهم وضعوا خلال تاريخ ٣٠/١ سيصل طلبي واذا كنت اريدها في اسرع وقت يتطلب لي ان ادفع مبلغ لا اذكر كم بالمختصر والمحزن إلى الان لم يتواصل معي احد ولم استلم شي وحاولت كثيراً لكن هذه المره الاخيرة التي اطلب فيها من هذا الموقع كنت اريده في عيد ميلادي ولقد انتهى وانجبرت ان اشتري شيئاً اخر .ان كنتم تفكرون في شراء شي مستعجل انصحكم لا تنخدعوا مثلي وكنت اريد ان استرجع المبلغ لقد رفضوا مع العلم يجب عليكم بسبب اهمالكم وتأخيركم ان تعيدوا لي المبلغ وارجوا التواصل معي واذا لم ارى اي اهتمام سأرفع شكوتي إلى القانون.. This is the first time I ordered from this site and I didn't expect that I will suffer a lot 😞 when I was buying, they put that I can pay when I received the order and at the end of the purchase, they asked me to pay online and I paid because they placed within the date of 30, my order will arrive. If I want it as soon as possible, it If you are thinking about buying something urgent, I advise you not to be fooled like me and I wanted to get a refund. They refused, knowing that because of your negligence and delay, you should return the amount to me and please contact me. If I do not see any interest, I will submit my complaint to the canon.Madina alhosaniVersion: 7.6.2

✓ RemboursementJ’ai reçu des vêtements plus petits que le guide de grandeur et je n’arrive pas à les contacter pour remboursement..Déçue et tristeVersion: 8.63.0

✓ Never use this company againI ordered a trouser suit for my daughters wedding. It cost £218. I waiting just under a month for it to arrive. When it did, the best package was open. When emailed the company was told that wld be due to customs. I also emailed as I was not happy at all with the colour. I ordered silver and it is clearly not silver but an olive colour. I was told that is was Made over order which apparently means it can not be refunded. It wasn’t made to order with my size etc so I don’t see why it can’t be sent back as can be resold as not made to my measurements. I would like to think I could return it Enron if it was because I didn’t like it. But it is not as described. After lots of to and froing,I was told it is silver and I can not return it and case has been “resolved” apparently as put on my account!!! I am fuming as it is not as described and they are not prepared to do anything about it. Please learn from my very expensive awful experience and do not buy from this company. When ordering on the internet, knowing you can return an item is why I do it. If it isn’t what was described, then they should refund me. But they just don’t want to know. I am not one to write bad reviews but I am absolutely disgusting with this. A REAL CON COMPANY!!!!.Meg n pipVersion: 4.2.4

✓ Simply AwfulTried on several occasions to return or change my order , no response. This is a scam website with no returns policy. It indicates there is a simple way to return items, trust me, your stuck with it whether you want it or not. My next step is reporting it to trading standards then try by some means to get my money back. My advice is don’t be fooled. Update ..... I have just received an email via Apple accusing me of not contacting them through the correct channels... Laughable. How many months have passed since I tried to contact them via their website. This only supports my initial theory that they don’t have a returns or support system in place. Again I must state quite clearly that learning from my personal experience, DONT BE FOOLED!!!!!.Sickened by lack of responseVersion: 3.95.2

✓ Scam!!!I am wondering where rating 4.5 came from, they missed shipment schedule even i paid extra for ship within4-7days, i ordered dress and shoes for my wedding in advance on 14 December 2021, paid extra for schedule ship and deliver before Christmas 27th Dec, as mentioned in application when order, in reality they shipped out on 22nd from somewhere and Dispatched to Royal mail on 28th Dec, i opened ticket on 3rd Jan 2022, agent responded that delay came from many orders due to shopping season, this is not mentioned when i ordered!!!! And agent asked me to check with Royal mail myself the status which i did and asked me to wait for another 3-10days!!! How about my wedding ceremony!!! How about i paid extra for early ship and delivery!!! I gave them until end of 5th Jan, Royal mail status is same, item is on it’s way to RDC, so i asked them to refund, they replied early today to return when i get the package (if i ever get any) but they are not mention about any refund at all, no any responsible to customer at all, this app is just rip you off and prop not do anything they mentioned in their app at all….@pq@Version: 7.5.0

✓ Horrible Horrible HorribleI wish I could give zero stars in all honesty. I had ordered a jumpsuit (size extra large) for my mother and ended up paying $40+ in total. It arrived and you would think I had ordered a small. It was ridiculous and I was disappointed so I submitted a ticket for a refund and I'd return my order. I was answered that I would have to pay for the shipping myself and that it would cost me either half or equal to what I payed for the outfit itself. I was bewildered and then they said that they offered me two choices. A. Keep the product and get a 30% rewards ($10-$11 on my account to LightInTheBox) or option B. Keep the product and ONLY get refund 15% ($5.40) of my original price. Are you kidding? I'd rather keep the outfit and sell it to a family member or friend and I'd get my full money back that way. I'm astonished that this is how they work. Never again. Don’t bother unless you truly believe you won’t need to return whatever you ordered. Not to mention it took awhile to arrive. 13 days in total and I’ve seen other reviews from people that it took more days to arrive or they just never got their package. I had hope for this site and now I’m just infuriated. Horrible experience overall.Omi080202Version: 6.8.3

✓ Fake advertisingBrought a dress and some jewellery from here and was absolutely shocked at what I received. Almost $200 down the drain for things that weren’t even remotely the same as what they had advertised. And then I could not even get a refund, there’s no number to call for customer service and this website is just a full on scam. Thanks for nothing.DorothyharrismVersion: 8.15.0

✓ UnfortunateIncredibly frustrating!!! I never received my order and was put through hoops and rings to receive a 40 day wait on my refund. Highly disappointed with the service would not recommend.JustAguy001Version: 3.82.1

✓ I should have stayed with Royora, but I changedI should have stayed where my business was, my order was usually correct and the detailed stated on their website were correct and they didn’t use subjugation to try to get you to buy stuff you don’t want. Light in the box I use their search bar and searched men’s linen clothing. I ordered several items off the page without double checking the composition of the articles as I assumed everything on that page was going to be either linen or cotton linen blend. As I’ve receiving my order five items of the 20 odd items I ordered are polyester, and absolutely no use to me. I sweat like crazy in polyester..Island ferry operatorVersion: 8.63.0

✓ Do not purchase from this appThis app is a scam. I ordered something a month before I needed it and paid for standard shipping which was 8-10 business days. I didn’t receive a confirmation email and after two weeks I reached out to customer service and I got no information about my order. I was unsure if it was even coming at that point. Over a month after I ordered my product it came in the mail but by that time I didn’t need it anymore and I had ordered something from somewhere else that actually came in the period that said I would be receiving it. I have tried to put my product through for a refund and I haven’t gotten any help from customer service again. I would give this a negative star rating if i could..Light in the Box is trashVersion: 8.55.0

✓ Not yetWell, after reading the reviews on here, I won’t give a proper rating until I see how their customer service skills live up to my standard. Then I will give them a proper rating..My-t-moeVersion: 8.64.0

✓ Do not buy from these rip off merchantsI spent over a £130 . I gutted and so angry with myself I did this.. I should have read all the review here and online as none of them are good!! Iv waited over 8 weeks maybe more . Due to co vid 19 I thought I give the benefit of doubt. But then I get a phone call this week from dhl saying I have to pay tax of some kind before they deliver . And that is just for one item out 6/7.. I don’t even have the to pay it even if I wanted to . As it was my daughter s 3D birthday money I spent all one clothes on her thinking I had a decent deal. But it turns out that’s not the case. They robbing ba#%#%*s so bloody disappointed in myself for not doing proper research and disgusted that people can get away with running a company like this ! Even after all the bad publicity it’s getting 🤮 and People who say they have had a good service either got paid or work for them.. bloody shocking !!.JoyslingVersion: 4.2.4

✓ ShippingEveryone else is free shipping.Catpat57Version: 8.63.0

✓ Do not order from hereI was dubious and never usually would order from somewhere like here. I read the reviews on the website about the T-shirts I wanted to order and they all seemed good. They said T-shirt was true to size and good quality so I took a chance and I bitterly regret it!! I measured my partners chest and chose the size that it said on their website. When they eventually came, they were massive!!!! The print on them is such poor quality and blurry. They are nothing like described! I opened a ticket and asked to return them for a refund. I was told that the best option is to accept a 20% partial refund by giving me credit against my next order. Or 10% partial refund and keep the T-shirts. Or I can return but I would have to pay up to $30. I’d already paid £53 for the T-shirts so they have you over a barrel. I certainly did not want 20% off my next order as I will never order from them again!! Avoid!!.Cherie bobbinsVersion: 8.11.0

✓ Bad customer serviceMy sister bought 3 jackets…one was faulty & they were all too small for average sizing. We requested a refund and was given more things to do after sending an email then having to check the app which we didn’t know about then asked to take measurements it was just ridiculous especially has my sister has suffered a stroke and then they tell us it was outside their 7 day limit. Nothing about that when you purchase. So nearly $60AUD later and jackets sitting there that can’t be worn as they won’t send us approval to return them for a refund. Absolutely disgusted with this mob!!!.Love Jaana's figure 8Version: 7.3.1

✓ Be careful ordering hereI ordered two dresses from this place. What I have discovered is that you better read ALL the fine print because they are misleading you by only telling the part you want to hear on the website. It says your purchase will be shipped in less than a week and this is not true at all. Took over two weeks. And be sure and read the return policy. Most Items are unreturnable. No reason is acceptable I bought two dress the exact same size. One fit well, looked great on. The other one was the same measurements but didn’t fit well at all. Did not look good on at all. I wanted to return this one because even though it’s the same size it looked terrible on me and just didn’t fit right. But they will not let you return it. They want you to measure it to say it’s the size I ordered. And send pictures and jump through all these hoops. And then still say it’s unreturnable. It didn’t look right on me and I wanted to return it and get another dress. But now I’m stuck with an ill fitting dress that I will have to pay more money to have altered if I ever want to wear it. Love my other dress but I got lucky there. I could have two Unreturnable dresses in my closet. I’ve learned a lesson. Read all the fine print before ordering and dont order from this company. They got two stars only because I did like one of the dresses and it actually fit..NotagaineverVersion: 7.1.3

✓ DisappointedOne item was ok for the price but you get what you pay for The other item is described as having sequins but there are non - only white dots!!!!! How does that work. There were no javelin the items when they arrived. I think they have been returned already and sent out to me without any labels being reinstated disappointed I have just received a message from LightInTheBox apologising for the garment not being as described. They have offered a full refund with no need to return the garment. To me that is a very positive offer from them and I am happy to accept this offer. I will wait and confirm that I do in fact receive a refund. If I do I will increase my rating of the company to excellent but not increase the review of the garmeny.Thc jikyfVersion: 8.20.1

✓ No customer support... no order deliveryHeading says it all. Seriously unhappy. Thankfully not a “too” expensive lesson. * developer asked for order # to be of assistance... no way to contact other than this review as ‘help tickets’ on the actual order are still ignored. Order #1709132222202743. Was paid 9/14, supposed to ship 9/23, still processing. ** received a response saying that a customer service manager would assist me if I log on and go to the order / trouble ticket I submitted. Issues logging in. When I manage to log in my order and my trouble ticket don’t show up in my profile. Not at all worrying or suspicious!!!!! 😡😡😡😡 Thankfully, I have screenshots of the pages. An email (reply to this review)where they admit to my order and trouble tickets, prove of payment.... seems the only way to contact them is this review process.... 😡😡😡😡.Fckh8Version: 3.35.1

✓ Disappointed with product delighted with customer serviceI found a halloween item online that I liked but I’d been caught out before in buying something from a Facebook ad and not getting the correct item so when I found the same item on Light in the Box I was delighted, having bought from them before. When it arrived the product was nothing like advertised. I sent a complaint and got a very quick response from customer services. The final outcome left me more than satisfied. After the product arrived they had lost me as a customer but their customer services completely turned it round and kept me on board..Vxpmh01Version: 8.24.3

✓ TerribleI received my lunchboxes in good time however they had been packaged loosely in a large plastic bag and one was broken when I received it. After asking for a replacement or refund, they said they would refund me half its worth or organise a return. I said I will return however I would like a replacement of a full refund. They agreed upon a full refund. It’s been almost a month and no money refunded. Don’t do it; not worth it..Pinkporshe69Version: 6.9.0

✓ Horrible customer serviceI am 6’ 3” and 230 lbs and wear size XXL in shirts, sweaters and sweatshirts. I ordered 3 sweaters in size XXL. After waiting for over 2 weeks for a notice if they had shipped yet and not receiving one I checked on status of order. Was informed that some of the items were not in stock and order would not ship until all items were in stock which could be a few weeks. I chose the option to cancel all items not in stock and ship the item (s) that was in stock. Two weeks later I finally did receive the 1 sweater that was in stock. However, even though the plastic bag in came in was marked XXL the sweater was no larger than a M and NO WHERE CLOSE to being a XXL. Since then I have spent a considerable amount of time trying to generate a return and credit ticket for the return of the sweater. IMPOSSIBLE TO DO! I have tried to follow the steps they say to make but an unable to get the procedure to generate the forms needed. I guess I’m going to have to keep the cheaply made sweater and find some child in the family that can wear it. I WILL DELETE THE LIGHTINTHEBOX APP FROM MY PHONE AND NEVER ORDER FROM THEM AGAIN!! I would seriously suggest anyone else to consider buying from some other source..€£DAB**Version: 8.30.2

✓ Search function uselessThe app is great in syncing between website browser and app cart. I also like the feature to move items to favourites to save for later. But the search function is a disaster. SO frustrating, hours of scrolling to find what I wanted. Also no colour or brand filtering options. Some items not enough info, eg if some cycling bibs have padding and what type, not enough pictures of some jerseys. Great to have reviews on a number of items. Fingers crossed this arrives per timing given especially with huge postage cost to Australia - more than postage from the US or UK usually cost). Also fingers crossed everything fits per size charts and whole order is delivered correctly. Delivery from companies in China can be dodgy and take more than a month but I have hope this will be delivered per schedule as the English usage and general quality of site is exceptional..ElytarVersion: 7.0.2

✓ This is legit! Feb review-K I hate ordering from these “ over seas” companies! ( I stand corrected*****. In visiting Mexico I was amazed at how China is buying up around Mexico City and replacing Made in Mexico with Made in China via Mexico and using cheap products & misrepresenting Hecho en Mexico quality) very sad take notice! But wait this one I took a chance and am 50/50 pleased! Clothes runs small so review the sizing chart And read reviews they helped ….The womens tanks just some fabric is like a pillow case (ugly) some ate vibrant and wickinh…sizing-I ordered 5xl BUT I normally wear a Xl so order larger . Materials are hit or miss on quality! For shipping if you plan to purchase even twice the $4.99 forever deal is worth it because you pay the up front fee anyway each delivery. Read each and every sizing in inches soo you’re aware of the actual size and read the reviews some seem legit.. January 2023- clothes seem to be sewn great and sizing is now in inches make sure you look at it!, Also strangely now Im receiving disgusting rude emails which have the sender's IP linked to this website. So they have shady people wkg here. Probably came down with the “balloon “ - also careful because they sell customers information..Oh my gosh label already!Version: 8.36.0

✓ My first purchaseIt did take me a while working through the Laptop option and then discovering the App. to purchase a new protection screen for my iPhone. I also wanted a protector for my iPad to purchase at the same time but was unable to find any protectors for iPad Air 2. I expect to purchase some clothes shortly. Thank you..EllessenzedVersion: 8.38.0

✓ Hit or MissWith all the clothing coming from China I was expecting, a bit of variation in quality and sizing. But this is all over the board! Some smalls were WAY too big, some were much too small. Some material was super soft and comfy, others felt like burlap. Colors are often off. Takes a long time for shipping but with prices that low it's to be expected. Only real bummer is the return policy - you have to jump through 100 hoops even to start a return (give detailed reasons, submit photos) then you have to pay shipping to return the item BACK TO CHINA so it's definitely not worth it as you only get a portion of your money back and it takes WEEKS. They offer other options like future discount codes or keeping the item for a reduced credit, but again I'm hesitant to order more since I never know what I'm going to receive. The things I did like were fantastic, but it was literally three out of 18 items..Tigerlily1019Version: 8.39.0

✓ One bad experience - bought hand painted painting poor qualityI’ve bought lots of nice oil paintings from this store and never had a problem. I bought a set of paintings and it was 50% off. Everything that is on sale is not worth getting in this store. Rather, buy non-sale items as these will have better quality. The sale item cost me $127 and it was totally different to the painting on the website. The quality was so bad and the painting was awful. I’ve put photoes on the website page to let people know that there is a severe quality problem with some of these paintings. Additionally, it cost me another $67 to return the item to China and that means I would have lost $89 just in shipping because of a bad painting. I think Chinese people do this knowing that people won’t be bothered in returning the goods because it is too expensive to return. The goods were bought cheap so many customers don’t bother asking for a refund. That’s how they make their money..Jasinta10Version: 3.64.0

✓ Very slow deliveryHave been waiting over a month when the shipping time is 5-8 business days. The package tracking buttons on the app don’t do anything when I click them so I can’t see where my package is at. I can’t make a claim until I have waited 60 days. Frustrating as I am waiting for my phone case to arrive so don’t want to buy another one when I know that this one is still coming and should have been received a month ago. In the meantime I have to just hope I don’t drop my new phone that I don’t have a case for..Caitlin1795Version: 7.0.2

✓ Thank you for a lessonFinally got the wall art. Very very dissatisfied with the product. Product arrived nearly a month late and had to follow up a few times before I got it. When it arrived it was of a far inferior quality compared to the picture on the website . Don’t recommend this site . Disappointed..AdghjhggVersion: 6.0.0

✓ Please read before purchaseI truly do not recommend this company to anyone, unless you want to wait a century to get your order or if you want your information to get out and have to deal with people using your card and spending your money. I had ordered two items 2 weeks ago and still have not received them. I am very disappointed that it told me it would be 4-7 business days but not have the time to tell me about the processing time it would take. I just wish I had looked at the reviews before I made the purchase then I would haven’t if bought the items. I spent over 40$ and would either like a refund or the items I have bought. Also, I tried tracking the number for the items but it said that they “could not find the number I was looking for” so I tried contacting the company I bought the items from but that don’t provide a phone number for me! What kind of company doesn’t have a phone number?! But they did have an email but I didn’t feel comfortable contacting them that way so I decided to wait a little longer for my package to arrive. Still waiting....(will update when packages do or don’t arrive).TIFFANYSD.Version: 7.0.1

✓ So we we rejected your order and arranged the full refund to you.We cancelled the order as our order risk control team judges the transaction is high risk , You could change another payment method into Wiretransfer . This is ridiculous now. This is 2 times you have cancelled my order which you have taking the money out of my account and then cancelled my order again over and over. I will be making a formal complaint about the way you treat your customers and on the top of that I get charged from my bank international fees and still can’t receive my order or my money back. You will be hearing from me very . I buy items online with my Credit card all the time from all different places and companies and I never ever had any problems or issues with my payments. Is just your Rubbish company that is saying this things and causing problems. Well because of these 2 transactions that my bank has charged extra charges every time $2.50 International Fees and still didn’t get my Winter Coat. Well not only you have lost a Good customer but you will be getting a BAD feedback and also I already put in a Formal Complaint about your company and the way you treat your customers. You’ll be hearing from them soon. Never again I will shop at your website or tell everyone else not to shop at your website.OneempireVersion: 8.36.0

✓ Dresses too smallI received three dresses I had ordered. They are all too small. I read the size guide and I hesitated to buy on line. I went ahead and ordered only to be very disappointed. They are probably nice dresses. But they are no use to me..Alice3326Version: 8.58.0

✓ ReturnsIt’s a fun, nice enough product even though it doesn’t wick well. My problem it is that it is impossible to navigate how to return a product. I ordered three shirts and received aixshirts in three different shippings. Before I found the fine print, I shipped back two. The I was able to find I need to provide shipping costs. Fine, but nowhere does it say how to arrange this. Two of the arrivals were in a color I never would have chosen. If I don’t get satisfaction from a real person, I shall have to go through my credit card company and reverse charges. NOT a good way to do business on otherwise fun products😡 Going on the App and typing Returns or Customer Service merely elicits a continuous red circle and it never opens. This whole company is a scam. Why can’t I get a chat with a customer service person? Any reputable company does not send seven shirts when only three were ordered (and will probably bill me for all—but I’ll have my credit company disallow payment) and make it impossible to return products 🤬.TouseneldaVersion: 4.5.0

✓ Terrible trouble payingDon’t know why but kept having ‘technical issues’ with my debit and credit cards so had to use a different account …really annoying.RebaquaVersion: 8.3.0

✓ Stop! Stay away!The worst online store ever. Poor quality products not worth their prices, but worst of all, dishonest business & awful customer service..EhalleluVersion: 3.91.1

✓ Fraudulent advertisingI was patient enough to wait for my order for a month. Then to open just one of the seven items I received to see that it was nothing like the picture that was shown. The pictures are stolen from other companies that actually make the items and sell them. I wonder if these other companies know that a company from China is making knock off clothing trying to match their‘s and use their pictures or I should say the developer or makers pictures to sell their fake items. I have reported this company to the Better Business Bureau and to my financial institution and advisor for fraudulent activity. This is not what this world needs right now we need to be honest and this is far from honest. Do not order from this company unless you want cheap and something completely different than what you thought you ordered. And then try to work with them to do a return is even worse. They look for every reason for you not to return the item not to mention they don’t handle it professionally they keep putting you off to the next person to the next person to the next person absolutely disgusting and fraudulent activity for sure..Hlmoore3535Version: 7.1.3

✓ Overpriced junk don’t waste your timeThis is garbage, constant notifications for a bunch of crap no one needs. Do yourself a favour and take a friend out shopping and enjoy your day instead of shopping here. Anyone know how to remove this (cr)app ?.ThegirlyouwantVersion: 3.92.2

✓ Very Average Shopping appQuality of the menu is cheap and the notifications you get are unneeded notification but very standard over all and I have ordered items that weren’t within the recommended shipping delivery date multiples times some 2 weeks late.VaurnVersion: 4.0.0

✓ No quality ServiceI ordered 2 hats in the spring of 2020. I don’t order online merchandise often because of this. They charged me for the merchandise & I still have not received anything from them Customer service has not helped me to find my order either. Light in the box is very poor in Customer service as well. They are very good at ripping you off..Ripped off mama 1Version: 5.5.0

✓ They don’t careI made a purchase and it was automatically filled out to my old address. I pressed the button that said to reroute it to a different address. It ended up being dispatched to my old address and upon inquiring with an email i was basically left to try and work out how to get it. Extremely poor customer service. I would not recommend buying through this store ever. I did not receive my items or a refund so now I am out of pocket and they couldn’t care less. Extremely poorly managed business and no help even though I went through the process straight away of rerouting it as soon as I ordered my items..EjesjfifidjdjjVersion: 8.29.1

✓ First time shopperI love the women’s fleece hoodies with the little comments on the front they look super cozy and they’re funny I’m hoping they’ll be good quality as they’re Christmas gifts I’ve never ordered from this company before don’t know how legitimate they are hopefully be good quality. Last time I ordered from an overseas company it looked really nice on the computer screen when I got the clothes they were so poorly made they would’ve fallen apart wash machine fingers crossed this is not the case and I’ll be able to give you a five star rating once I receive the product The last company I ordered from had a return address that was close to my home when I went to try to return the order they wanted me to return it to China and the shipping would cost more than the products I received so long story short never ordered from that company again…. Super hopeful this is a good company good quality legitimate honest to restore my faith in humanity again especially during the holiday season.NallylalaVersion: 8.57.0

✓ Item pictures are not what you receiveBought 2 jackets based on description photo of jackets formed part of description, waited long time for delivery then was extremely disappointed with what arrived so contacted for returning items as being not as described, bit of back and forth b4 eventually getting approval to send back with the stipulation it MUST be sent using Royal Mail ONLY any other couriers would not be accepted and no refund would be forthcoming until items returned and inspected even though pictures provided so sent back via the most expensive Royal Mail waited very long time for it to be delivered then received a refund for only the purchase price not postage so had to remind them of their terms and conditions relating to postage when not as described and after a few emails back and forth was eventually refunded postage but as this was sent as a payment via PayPal, I was charged by PayPal for receiving funds so overall spent approx £100 total including return postage for something that looked nothing like pictures and eventually received about £85 back(approx 4 months start to finish) and the worst thing is the items I received are equivalent to items I could’ve purchased at any local market for between £5-£10 so in the end I’ve paid for the 2 jackets but ended up with nothing but a life lesson so please don’t be fooled as I was and read reviews I would add pictures but it won’t let me.Tommy((gee)))Version: 7.8.2

✓ DisappointedI really should’ve looked at these reviews before ordering. I had googled how to do returns and it seemed somewhat normal. Let me tell you, it isn’t. I got sucked in by what they had on offer and their prices. Thinking about how much shipping was and now needing to keep items I don’t want just to not pay for shipping again I really could’ve bought elsewhere for more money and gotten better quality and service. I especially don’t understand it as I thought they were trying to give China and buying from China a better name. Guess I was wrong. Oh and also don’t be fooled by the buy 3 get free shipping ads. Writing a review is also impossible with even finding a nickname that isn’t taken - shows you how many people were frustrated and annoyed enough with the site to power through these obstacles.DontwastemytimeandletmepostVersion: 6.8.1

✓ Disappointed that promised coupons didn’t materialiseI decided to order some clothes online from Light In The Box and I had a flash up that if I downloaded and ordered via the App I would receive free postage and discount linked to amount spent. At payment stage these coupons were not available to me . The flash ups were misleading . I have ordered 4 items and paid £7 postage plus insurance on shipping and tax. This bumps the price up. I read reviews carefully and took note of sizes so ordered larger where people reported sizes were small and smaller when sizes were too big . Hoping I’ve judged it right as it seems returns have to be paid for too ..Daisy 63Version: 8.35.1

✓ TrumpI will no longer purchase from this site if you are pro republicans Biden.11111112111121Version: 8.63.0

✓ Be cautious, buy at your own risk!I bought some 2 grey chair covers that hadn’t showed up. After checking tracking number with the USPS I found a statement from USPS stating the package I had coming apparently had a counterfeit shipping label and was seized and I wouldn’t be receiving it! Tried to contact Light in the box to see what they wanted to do to resolve this issue? But there’s no way to contact them. It says contact us! But after clicking the contact us, you get a pop up stating your order has to be received before you can contact them. So exactly how do you contact them when you’re order been seized by the USPS? I’ve tried different ways to contact them and all been just a run around! Personally when I can’t contact a business, especially when there’s a problem! I don’t trust that business, nor will I do business with them after I find out they make it impossible to contact them!.GhostriderGaleJVersion: 8.58.0

✓ Scam or No Scam??? I Am Truly CONFUSED🧐🤔I previously ordered three sets of headphones from the site which I have not received yet, I ordered on July 4 and when ordering on the website they say (4-7 business days) so as of now I’m not completely worried. But continuing with downloading the app, throughout the app and reading other people’s posts and reviews, I’ve noticed tons of angry and disappointed customers which concerns me of the recent order I’ve just made... tons of people saying they’ve ordered from the app two maybe even three months ago and never have received what they’ve ordered one lady claimed she waited on a package she ordered from 2018 and just now received the package she ordered and the dress looked like nothing on the app, color was wrong and the size was way too big it even ripped when she put it on.... and to raise even more concern most of the users on the sight that claim that they have received their packages don’t show video or picture evidence of anything that they “ordered” though they make sure to give a five star review giving an entire paragraph on how nice the package came without any evidence.... but what I’ve learned is people say to order from the ACTUAL WEBSITE NOT THE APP....YèmmiVersion: 4.3.1

✓ Horror Story!!!!This store actually promoted an item to me I was really interested in at a time I had an important event to attend. After I purchased the item and paid for the 2 to 4 day expedition they gave me a excuse that they could not expedite my package for the time that I paid for! They actually tried to make me wait for two weeks. This may be very hard to believe but these people actually gave me a formal excuse that they could not sit in the item on time! I responded with refund me the money I pay for it to be sent to me in 2 to 4 business days and they refused to give me the money back! Then IHad gotten frustrated and decided to cancel the whole order and they told me I had to wait 3 to 5 business days and also more days that they could not calculate for the refund! I am so hurts for this horrible experience not only didI have to re-order from another site but I have two also use funds that were supposed to be used because I had already purchased from the sithe! I do not recommend you using this site and quite frankly I am no longer trust worthy of every app on this Apple store anymore!.Sexy-Mrs.PowellVersion: 3.46.0

✓ Great designs, poor fabric and processingI’ve bought quite a few things from Lightinthebox. In all cases I was really pleased with the style and design of items. It’s so good to find a company that makes the sort of clothes I like in the sizes that fit. There are, however, 2 things that really let the company down. Very often, the fabric used is cheap, thin or man made. This is very disappointing and makes the clothes look cheap. I’d gladly pay a little more for better fabric. Secondly, the turn round time can be very lengthy. Over 2 months is not unheard of. I understand postage takes some of that time, but processing is very slow on some occasions and often the event I bought an item for has passed. If you could get your fabric at a better quality and your processing quicker, you would be excellent and receive 5 star reviews!.SgjkfyrevklatygVersion: 8.39.1

✓ Scam on vast scaleDoes not even deserve a single star rating to be honest. These guys are actually scamming people on vast scale. I have placed an order for couple of shirts and what I received after months waiting was nothing like the pictures I have seen. Shirts were made of really cheap material and the printing quality was so cheap that it would have been embarrassing to wear. Contacted customer support to send me a return label , after so many messages, pictures and explanations the responded that they don’t cover the return postage and I need to spend more money to send shirts all the way to china if I want to get refund of almost £30. I enquired from my post office and found out the postage charges will be about £22. Moral Of the story is please save your money and don’t fall for this scam as they do it on purpose . They will send you rubbish stuff knowing the fact you would not return the product because of postage charges and at the end it will be you who will lose all of the money you have spent on this rubbish app..Usmanshafi02Version: 8.35.1

✓ Not Worth the WaitI ordered a tattoo machine on the 23rd of March, which the site said it would arrive in 4-7 business days I figured it’d come in the time frame because any other site I’ve ordered from would arrive quickly, before or on the exact date. It’s been two weeks exactly, and it’s not at all what I thought it was going to be. On one of the cartridge packs it says to read the manual for installment, there’s no instructions!!! (not that I need them) BUT THE PLUG IN CORD CANT BE USED IN THE OUTLETS HERE. They’re like weird round plugs. I can buy an adapter, but that’s more money out of my pocket when they could’ve just sent it in the first place. And on top of that I only have two liner needles, I’ve waited on this dumb machine for two weeks expecting a better supply of liner needles. I ordered tattoo ink two days AFTER I ordered off of this site and it came in quicker than the actual machine. The machine itself is the size of a king size sharpie pen, that’s about the only convenient thing about the entire package. No instructions, no plug-in, two liners, it’s really honestly the worst place I’ve ordered from. I was really excited to have received this package only to be extremely disappointed. Never again, not worth the wait, and definitely not worth the price..Selen EsperanzaVersion: 6.3.0

✓ Non deliveryI ordered my item 5 days before the Melbourne cup it’s now the 15 th november no item hard to make contact couldn’t put the track and trace number in i would never deal with this company again it’s unreliable can’t even get my money back they make it very hard for you to make contact.AnnettelouiseVersion: 8.27.0

✓ Satisfied/DissatisfiedThe packages that I’ve ordered on this app has been arriving on time. But like size wise and everything else?? They were all wrong. I myself am a 2xl-4XL but when I ordered a dress in that particular size the dress arrived damaged(ripped at the seams) and was too tight..Anne-BaVersion: 8.25.0

✓ There are stealing moneyThere are stealing money from the customers i bought something from them and they send me a small size so the price was only $124 but cost me 240$ with shipping and duti fee .they don't want to send me a right size they say that their country measurement and they don't care about other countries and for return they like to pay only half and for that reason I'm saying they're stealing money from the customers don't do business with them. Not even 1 star!.GhkflklkVersion: 3.75.0

✓ Wrong BIKE RACK SENT TO MEYou think when you order something online and the wrong item turns up it should be a simple matter of providing proof with pictures but i found this was not the case I like anyone that’s going to purchase products online to think this same mistake could happen to them had they have replaced with out any fuss instead getting you to keep the item and give a very low voucher and now find your stuck with rubbish because someone made an error at end. Please anyone thinking of buying online like I did please take the time to think what happened to me..Speak up and be herdVersion: 8.13.0

✓ Never againI wish i’d read all the app store reviews first rather than the reviews on the actual app. what it fails to mention on the app(until after you make your purchase) is that the actual time it takes to get to you is divided into a shipping estimated time and a delivery estimated time. so when it says 4-7 business days that doesn’t include the “processing time” which could also be up to 10 business days. i paid an extra $30 for expedited shipping just for it to still not be shipped yet. even after i ordered it said that the estimated shipping date would be the 13th (two business days after i ordered) yet it still has yet to be shipped. even on the app all the reviewers give the items 5 star reviews and they conveniently all have pictures (i noticed another review on the app store saying that there were no pictures with the reviews, but now there are) but even when the picture clearly doesn’t even match the photo they’re still giving 5 stars and even if it has a 3 or 4 stars it still is like “great, love it” there’s never anything lower than a 3 which is pretty suspicious. honestly i wouldn’t even be this mad if it had told me in the first place there was two different estimated times for it to get here (probably because i just wouldn’t have ordered because i’m on a time crunch) but the fact that that part was conveniently just not visible until AFTER i made the order 😒.Princess~D~LoveVersion: 6.4.2

✓ Delivery appalling!!Terrible delivery - not as advertised on item!! I placed my order because it says 3-5 business day delivery. After The 5th day I finally got hold of a way to contact Customer Care - it is not very clear how to do that. They told me it will take 5-8 business days but still nothing after the 10th day so I contacted them again. Explaining to them that I need this product for a Black Tie coming up and I bought it from them because they said delivery between 3-5 days. I was then told “don’t worry it will be with you within 28 days”. That never happened. The item never arrived in time for my event. I contacted them again and I expressed my disappointment and that they do not deliver according to their advertisements. I then received the following reply from Customer Care: "Dear Customer, We are really sorry for the long transportation time but we can’t rush the delivery within 3 months as we mentioned. But please don’t worry about losing money. If it’s not delivered in 3 months or if it’s returned, we will refund you by then. Thank you for your patience and support. Sincerely Customer Service " 3 months?? Are you having a laugh??? Never will I use LightInTheBox again or will I recommend this company to anybody!.Regular User123Version: 3.43.1

✓ This Site or Store is very Bad/RidiculousThis site or store should be closed down, the products are fake and not according to description on website. I regretted buying few products from this website, they are expensive and the Shipping cost is too high. I have two Coupons which I will like to use but I was only allowed to use one Coupon while the other Coupon will be expired the following day. This is ridiculous. The Shipping cost is too high, driving customers away, while other stores/websites are doing free shipping. The Customer Service is very poor, return/refund process is very very bad and discouraging. My experience with this site is very very bad and I will close my account very soon. Refund is call Rewards which is wrong, also, the Reward has too many conditions that’s disadvantage to the customers. I have encountered bad experiences on this site and I have to discontinue using this site, it’s absolutely bad.Success4sosVersion: 8.43.0

✓ UnhelpfulThe app itself is ok but the company behind it is not. I was charged £28 in import duties on an item that cost £24 and I’d already paid nearly £20 shipping. It wasn’t made at all clear at the checkout stage that there would be further charges and I assumed that the shipping cost should cover everything. Apparently they have an insurance you can take out against this but I didn’t see this at checkout. Not like EBay where they make these things very clear. ‘Import duties’ were charged to me by the importing courier and were apparently VAT which certainly wasn’t 20% of the value of the item. LITB refused to accept responsibility and I was forced to pay the fee. Aside from this the £20 I paid for ‘express’ (3-4 day) delivery took nearly two weeks. Not impressed. The app makes customer services very difficult to find and they take a very long time getting back to you with an answer. Their solution to my complaint was to offer £4 off my next purchase to be made within 48 hours! I won’t be ordering from this company again and am deleting the app..Rosie00LaLaVersion: 4.3.1

✓ Worse website in the worldLogging in and tracking my order is not user friendly and I do not recommend this company. I have never had to install an app just to find where my order is then this company makes it difficult to stop all the junk mail they continue sending. Obviously linked to China, if I could give a lower star rating than 1 I would..JHiriakiVersion: 8.37.0

✓ Shocking do not order from this companyAs first apart from excessively long l as in time - no where near what they advertise - I was happy with the quality however I’ve now received a number of items that are very different from what I had seen and expected! One order took so long to come that it arrived once my partner who’s away a lot could not try his items of ages after I placed the order! Communication is non existent - to do a return is impossible with the only way to try and do anything is by using two ticket options either that it didn’t arrive or that there was a customs issue- my last item arrived so late it was no good for me as my event had been and gone so I had to buy locally so I’ve wasted a lot of time and money! Do not order from this company I’ve never had such a awful experience I’m out of pocket and feel very undervalued and customer service is just not something they seem to offer ! The link doesn’t even work! Super annoyed won’t use them ever again- removing their ap as everyday I’m told to buy more stuff- no thank you! Sort it out!.WrcexurcbVersion: 3.92.0

✓ PurchasesAlthough the prices of the items seem good, the time it takes to organise the items for shipping is terrible. I have never experienced a company who takes so long to deliver items. I am still waiting for something I ordered at the beginning of the year! It was a birthday gift and the birthday has come and gone. The approximate shipping times are inaccurate- I ordered because I assumed they would arrive on Time. I don’t think I will be ordering again! It isn’t as is the shipping is free. I pay for the shipping but because it is so slow it us not worth it . I DO NOT RECOMMEND DEALING WITH THIS COMPANY - Shein are much better.Bells53Version: 8.32.1

✓ Eventually received after making enough fussI placed an order and after waiting for ages and it not arriving I contacted customer services who said I had to wait 90 days(says 60 on app). Anyway they email the address they sent it to and had put my street name as my name and put my suburb as street so no wonder it never arrived! Very very disappointed and I’ll never order from them again! I just hope I manage to get my money back! They ended up sending another batch to the correct address. Will still not order from them again but at least I got what I paid for. Quality to be expected for the price paid..Braingame5783Version: 4.3.1

✓ LingerieC’est la 3e fois que j’achète la lingerie sexy et j’espère qu’elle fera vous devriez me faire un crédit pour les 2 autres trop peti😕😕😕😕😕.Aurele251255Version: 8.63.0

✓ Still waiting…..As of right now, I would give a low rating. It takes forever to get the products processing and passed through QC (I guess that is what it is). I am hopeful though that the actual products exceed my expectations and I can change this review. I would say that if you find something that you really like and need it any time in the next few months, order elsewhere. However, I actually just remembered I did order from them maybe 8 plus years ago, I ordered outdoor lighting for my wedding and flowers. I can’t believe I forgot that. I must have ordered way in advance because I don’t remember being stressed out about delivery. The lighting was perfect. Everything I ordered was there and as shown. So, I don’t want to downgrade them, but the shipping this time is taking forever. Now remembering my last order, I anticipate the items to be acceptable because last time they were. I am giving three stars and once items are received, I will make sure to do a proper eating on products. Just don’t order anything here in a hurry. Patience is a virtue when it comes to this!.LadashtonVersion: 8.33.1

✓ Absolute FraudJust keep scrolling through the reviews, I wish I had done the same before purchasing on this website. I’ve purchased on this website and after two weeks my order is still under “processing” the website states ships within 24hrs. I’ve contacted the customer service support after the first week since I’ve also paid for priority shipping and only got a reply after a couple of days with a very disappointing generic reply that clearly didn’t help me with my enquire at all. Everything just feels really dodgy and I don’t believe I’ll ever get my order. Even more frustrating is that I have allowed plenty of time for the order to get to me on time including paying priority shipping and now I will have to go through extra expenses due to the items not being here when I need them to be. Really frustrating and I wouldn’t recommend this website to anyone..Mr.brauVersion: 4.0.1

✓ Mauvaise expérience d’achatTres mauvaise expérience d’achat, délai d’expédition non respecté après avoir payé 15$ de frais supplémentaire pour avoir en 3 à 5 jours avec une assurance et je reçois en plus une facture supplémentaire de FEDEX de 21.00$ de plus le matériel ne fait pas trop petit.Aucune offre de remboursement de leur part.mauvais service de cette compagnie.HdfjjuVersion: 3.79.0

✓ ****READ BEFORE YOU BUY****I spent over $100 on 6 pairs of shorts, which all didn’t fit of course. I reached out to the LightInTheBox customer service to return these shorts and to get replacements that would fit. The customer service rep kindly blamed me for choosing the wrong sizes, and told me that I had two options. Option a) keep the shorts and receive a 40% refund, to which I had to buy another item from their company. Option b) keep the shorts and receive a 30% refund. They said I could ship the shorts back to them, but I’d have to pay to ship them back. But they highlight that the shipping may cost more than the actual cost of the product because you have to ship it to Hong Kong. So, I’d double what I paid to get the correct sizes (hopefully). Ridiculous right? What kind of company requires YOU the consumer to fix an issue (and pay more) to get what you actually wanted? My recommendation, don’t waste your money on this app because if there’s slightly any issues with what you buy, you will lose your money. I have pictures of my whole conversation with their customer service rep to show exactly what I had to deal with, and now I’ll get a fraction of the money I spent on their product. I will not buy from this company ever again..Devin RamboVersion: 6.4.3

✓ Emoji girlYou have to give one star so you can do a review . This is a fraudulent company . The people who serve you are customers from around the world . Always the face of LightInTheBox with their transcript of please give us an order number and submit a ticket but they just take your money . If they were a legitimate global trading company they would know the cost of import duties by weight instead of charging you hundreds of pounds for £26 import which they won’t refund . You won’t get what you asked for it’s so unprofessional more like penny arcade pieces that you pay hundreds for .DONT DOWNLOAD DONT PURCHASE or you will get is disappointment and loose so much . Very uncaring and deceptive ! Basically because I took out a pay pal dispute they are telling me only if I close it will they refund my money . They show a public face of we can’t help you enough but behind the scenes, they talk like robots when they don’t even address your queries , Trump is right too be upset , I thought they were American but it’s all Chinese, Cheap rubbish being disabled I have to rely on online companies but this is the second con company , the developer should be ashamed and Apple should not even have a fraudulent app as they are endorsing such behaviour . My support workers have tried to help they ignore them too sticking to obvious scripts they are taught to say -they keep your money or send you cheap rubbish.Aka.atpacVersion: 3.50.0

✓ Horrible experience too, I’ll rate a negative starI regret that I didn’t read the review before I ordered from this company, I first placed an order in January 2020 from this company and have them deliver to a Hong Hong address as I was in Hong Kong in January, they offered expedite shipping made me believe that I can bring back to US, but the order has no delivery information after a week, I requested them to change my delivery address to my US address, they said they cannot do it, I have to reorder it and they can only issue store credit, so I reorder it in early February, I’ve been checking my order and message the customer back and forth, they finally shipped out 1 of the 2 items on March 4, the second item was prepared to ship on Mar 27, the customer service told me that my order was sent by the most economical delivery, it may take a while. I think I am patience enough to wait for a order which took 2 months already. Today, I tried to track my order again, but I am unable to sign in to my account, the app said my email address has never registered with their company, I was shocked, is this a fake company?.MasonelsausaVersion: 4.2.1

✓ Lukewarm Love From MeLet me start with the good points: The app is super easy to use, there's a gazillion unique items to choose from, the prices are reasonable and the Customer Service folks are responsive. Now, the other points: Unless you select smaller clothing sizes, the "processing time" takes DAYS and on top of that, the items are shipped from China which adds days as well (maybe I've become spoiled by Amazon's 2-day).. and they have this feature whereby you can earn points and use them for discount coupons which sounds GREAT until you realize the coupons are useless unless you're spending a lot of money {example, $3 discount on $30+ .. free shipping on $100+} ..the shipping one made me mad bcuz in the process of getting that coupon, it didn't specify the dollar amount it was for; I didn't know until I tried to use it on my latest purchase and THEN was told the order had to be $100+ .. I will add that a jacket I bought went on a Flash sale while I was waiting for days for the order to be "processed" and I complained about it to them.. a CS responded quickly and although they didn't match the Flash price, they did give me a partial refund. So there's that.. Bottom line: if you're not impatient to get your items and if you're indifferent about coupons then you will probably have a better shopping experience than me. They DO have some unique must-have items!.LadyHeyokaVersion: 8.28.1

✓ Don’t use this app and don’t buy anything from this appI paid more than AliExpress, and they send Items faster than this and cheaper than this. Customer service always told me wait to 10-12 days but still I don’t received and excuses Covid-19, but as per information Courier service never stoped on lockdown so don’t give any excuses plz Thanks.Niks kakadiyaVersion: 6.0.0

✓ SCAM APP DO NOT USE!!!I think this app is a scam from China clearly they MISLEAD you into believing you’d get your order (in 4-7 business days paying extra shipping) and that they give refunds this is NOT TRUE! Processing days take another 10 days on top of shipping days! 👎🏽 The reviews are lies and real intentions are to scam you out of your money. I think that these tracking numbers and the DHL app is fake and a data mining scam also used in their website review to link to your Facebook accounts so they send you more scam sites. I was mislead about free returns which they only give only 24 hours from when you hit submit. There is NO WAY TO CANCEL THE ORDER so you’ll have to dispute it with your bank. I couldn’t even delete my card info or account. NEVER USE SITES from foreign countries even some US ones are fakes. Read the contact us details make sure business is real, has an actual address, email & phone number and valid business license number before buying anything online! A fake customer service automated email responds and asks for a bogus order number. Still have not received a real tracking number that corresponds to my package. Some scammers send real tracking numbers but they do not relate to your actual order. We will see how ling it take for me to receive anything… I ordered Oct 2nd expected it before the 10th. They told me it won’t be here til Oct 18th….LadeeEcstasyVersion: 7.1.1

✓ Never use itI did order bigger size than my usual and still not fitting and off course you get charge twice for delivery! Also there is no support or customer service. I would not recommend this app or service as it’s fake products..AllmeonlyVersion: 3.79.0

✓ Placed order 19th April still not here (19th May)I placed an order 19th of April, it said 4-7 days with 2 days to process, it’s now the 19th of May and still no item, contacted customer service many times to my first email they said sorry they are struggling to deliver the PPE i ordered (i pointed out I ordered cycling shorts not PPE) down the line they said they had the item and would be shipped within 2 days (it didn’t) I was then given a guaranteed date it would be sent (it wasn’t) finally in the end on the 6th I was told I would have the item by the 15th at the latest (still not here) they have given me £3 back as a gesture of good will despite having to pay duty and shipping for the item, WILL NEVER USE THIS SERVICE AGAIN and encourage everyone else to do the same.DannyUK2020Version: 4.2.4

✓ I don’t recommend but they did refund meChanging my review as they did issue me a refund. My shirts weren’t as advertised in the photos, they’re not the quality one would expect from what you see in the pictures, so whatever you choose to but just be wary that it probably won’t be what you expect. Chloe helped me with a refund though. I essentially have 2 bed shirts for the price of shipping now. They’re not anything I’d wear in public but I may as well let them stretch out and be my lazy layabout shirts.MushroomfatVersion: 8.21.1

✓ DO NOT WASTE YOUR MONEY !This site looks like a bargain, when in fact all items I have looked at can be purchased closer to home. The items I have seen have been over priced, but look like you save up to 95%. This at best is a lie. For instance a jacket I ordered was priced at over £500 and reduced to £28 plus delivery. Of course I ordered, only to be hit with shipping charges and insurance that was almost doubled. Then the order was delayed and delayed. Next thing I know, a message from DHL saying I have to pay an import charge on delivery!! Another half of what I’ve already paid. After a little research, I find that the jacket was less than £50 from closer to home, no import, insurance or shipping charges. It was advertised as fully waterPROOF, when in fact it wasn’t at all. Absolute waste of time and money. Please read other reviews before you think twice about trusting this site. As you’ll see, the good reviews are from those who live a stones throw away, but others are either still waiting for delivery, refunds and are fuming at the lack of customer support. I can’t sum this up with out the use of foul language, so I won’t say any more. One star is far too much..Fraggle2879Version: 3.84.0

✓ BUYER BEWAREWORST COMPANY EVER. Buyer beware these are SCAMMERS - they take your money and don’t send the merchandise. It happened to my father and many of my friends! This is actually ridiculous. And they deleted my account after asking where are my items? HUGE SCAM! NO ONE BUY FROM THIS COMPANY. YOU HAVE BEEN WARNED. I am filing a complaint legally against..Kamel1958Version: 8.33.1

✓ Still waitingI ordered 4 articles of clothing ( two long sleeves and two workout pants) my estimated arrival date should have put me at Monday of next week. But free four days they still haven’t shipped anything, I became worried that I wouldn’t get the things I ordered in time to make my costume, so I emailed the company through their app, they said they would get back to me in 24 hours but haven’t heard anything. I recently sent them another email as well and will wait to see if I get a response before canceling my order. I do wish I would have read the reviews about this app before placing my order, seems like I’m not the only person having trouble. It’s disappointing to find really nice things you want and have some of the worse service, especially when all you have to do if fill the box with the order the customer made and ship it. This is my first time ordering from this app and mostly the only time. I would highly suggest either taking into consideration how long you things might get to you or finding a more reliable site to order from.RealpeopletalkVersion: 5.1.0

✓ SHOULD BE REMOVED FROM APP STOREThis whole company is one very large scam. The only reason I downloaded the app is because on their website, for returns, it tells you to download the app and shows a step by step, which does not match the steps actually needed. They make it impossible to return anything. They lied about their location, not Washington but Hong Kong, they said 4-7 days shipping unless I paid $60 for expedited shipping, I paid $60 for shipping and then my order wasn’t processed until AFTER the delivery date I paid for. They even threw in a business card saying Sorry For Being Late, and not to Use the Apple App or Website, they said to order with WhatsApp so they don’t have to pay fees to anybody -“makes it cheaper”, then the material description DOES NOT MATCH what they send, they sent plastic bags with zippers instead of what I ordered, polyester vests ( I know the difference because plastic/acrylic melts with a heat press) also I ordered sizes Large-3XL, they sent me the exact same sizes with different tags, when I requested a refund they made it seem like it’s my fault I’m American and Americans are fat? This is a company mind you-I just wanted a refund they promised- they said no and offered 30% of a $417, then sent me $100 which is not 30% of $417, this company is garbage and is doing illicit practices and should be removed from the App Store they are trying to sell garbage while ripping off Apple and American Clients at the same time. Trash trash trash..USA > ChinaVersion: 7.6.0

✓ Do not purchase from this site!Beware: this is a mainland China, Chinese company that does not reflect common western policies, practices or procedures. I was very happy to see so many cute items that were advertised on this app. I thought I’d be shopping from here from now on! Unfortunately, what you see is not what you get. The products I received in hand did not really resemble the photos. The descriptions may be technically accurate but inadequately explains what you will receive. I was disappointed with all 5 pieces I purchased. Example: I saw a cute jacket, in the photo it appears to be a cozy textured fleece like material with what looked like an embroidered floral motif…. What I got was a flat, stiff felted type fabric with no flowing drape and a paint stamped floral pattern. This company makes returns for a refund impossible, literally…once you receive your package, if you open the plastic bag that contains your item, whether to look at unfolded item, touch the fabric or try on to see if it fits…you now have an unreturnable item. This is not how westerners are used to doing business. One experience is all I need to see this not where I want to shop, I feel like I got a bait & switch with the items I purchased and I have no desire to try this company again. No, I do not recommend!.AplekingVersion: 7.6.0

✓ Couldn’t use couponWas given a 15% off hardcopy coupon it prompted me but I didn’t have the coupon on me when I come back I could not go back through the payment process without cancelling the order so I could not use the coupon.LitbscVersion: 8.28.1

✓ Payment issueWebsite order , delivery details etc all great however I struggled to manually enter my cc details when the photo insert version failed - specifically the cvc- frustrating . Thankfully I had Apple pay otherwise would have cancelled the sale.Dykzeul2Version: 8.53.0

✓ A knock of shein that has the worst customer service I’ve seenOrder two sets of loungewear in one single order yet I only received one item(which was shocking quality and about 4 sizes smaller than it should be at what they listed) one order is still processing. The customer service is none existent I asked to cancel the order and tried to raise a complaint a week ago and still haven’t had any updates. The item is now 3 weeks old and looks like I’ll be paying for goods that I will not receive. I looked on the q&a on how to escalate and it says to raise a ticket and it’s not clear at all where this is I’ve looked all over the website to no avail. Dodgy scam cheap service and I won’t be using them again..Cbull1992Version: 8.31.1

✓ Shipping issueI bought 4 caps from this app. Shopping experience was good and the app shows you lot of options. However, the logistics section is a complete let down on the other hand. This is my story: - The order was updated as “has been shipped” and I got the shipment number. - Then the actual consignment never arrived. After one week of scheduled arrival, I had to contact support staff to enquire about the same. - They then gave me the courier name which was not provided earlier. - Then, on checking with courier company with the shipment number, got to know that the shipment number is invalid. - Then, the support staff told me that the order was not shipped in the first place. Just imagine! And, promised that they would be shipping the items in the fastest way possible. - That happened nearly one week back. But no further information on the shipment arrived. No further confirmation on it if the shipment was completed at all or not for the second time. - I need to constantly remind them that this was paid for upfront and they need to deliver or return the money, which is completely uncalled for in my view. It’s a border line case of **plain cheating**, at least what has happened to me so far. I wanted to let you know so that you can be careful while using this app/service and avoid unnecessary head ache post ordering. Be very careful. Thanks..Kunal BasuVersion: 8.24.3

✓ Poor customer serviceThe customer service is terrible, my order was waiting to be dispatched for more than a week until I contacted customer service to find out why they just said that the colour of the item I ordered was out of stock and instead of offering a different colour they just cancelled my order. I said I wanted a different colour so they changed my order and said it would be dispatched asap, it was waiting to be dispatched for another week and when I contacted customer service they didn’t bothered about giving priority to my order after waiting for more than two weeks to be dispatched, they didn’t care and just cancelled my order and issued a refund. I won’t buy again from this company. I’m removing the App and unsubscribing from the mail list. It takes an eternity to receive the items anyway..Yvonny10Version: 8.32.1

✓ Freud/disrespectfulThis app is not worth buying from. I placed an order and I started tracking the item. It was working fine. I was told that my order was delivered but I never received it. I messaged their customer service and was told to wait and they can’t do anything for 80-90 after the date of delivery, which in my case will be July, for them to investigate my order. I have spoken to my local delivery regarding the order and they have said to me that it was their fault and I need to contact the seller with a reference number they give me and tell them what has happened. I emailed customer service again with the reference number and told them what has happened and I got no reply. I then had to log into the app but I couldn’t because the email address I entered wasn’t recognised and I had to sign up again. So I signed up again with using the same email address as before and then I can’t see the orders I placed and you can only contact customer service if you order is showing. The search history and wallet was there but no placed orders. I email the email address that they sent to me in the previous reply, and I get no reply back from them at all..CarlStubbsVersion: 4.2.4

✓ Still waiting for my refund, 4 months later.DO NOT TRUST THIS SITE! I ordered a two piece wedding garment back in September 2022 and they sent me a one piece body suit that was horrible and completely different to what I had ordered. I requested a return of the item and a full refund, and they offered to reimburse me about $30 of the cost of the item which cost me nearly $300. I declined their offer and demanded a reimbursement and returned the garment to the address they provided, to a warehouse in China. I never heard back from them even though I have tried several times to get a response for my reimbursement request. I have all but given up on getting my money back but I will make sure people find out the terrible business they are with this review..Extremelly disappointedVersion: 8.32.1

✓ FAKESo so fake. Bought such an expensive dress just for it to come looking nothing like the actual photo. Was so bad when I opened the packaging the dress was falling apart. I couldn’t even return it or exchange for refund because I received it in poor quality and the conditions of returning made it impossible to receive a refund..DddhguinbbVersion: 8.48.0

LightInTheBox works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact LightInTheBox.